2016 EA LIVE Peter Knight

2016 EA LIVE THE KEY TO YOUR SUCCESS

THE PROPERTY ACADEMY

SPONSORED BY

Peter


Knight

2016

How many estate agents did you ask 
 to give you an appraisal/valuation?

1

25%

2

28%

3

36%

4

8%

5+

3% 0

5

10

15

20

25

30

35

40

Property Academy 2016

Did you choose the agent who offered the lowest fee?

22%

78% Yes No

Property Academy 2016

Did the stamp duty land tax affect your budget?

30%

70% Yes - I wanted to buy within a specific stamp duty land tax banding No - it did not affect my budget Property Academy 2016

Has the decision for the UK to leave the EU 
 impacted your decision to move?

4%

Yes - I delayed until the outcome Yes - I think property prices have decreased

7%

Yes - IÂ think property prices have increased

2%

Yes - I decided not to move

2%

85%

No - it has not impacted my decision to move 0

15

30

45

60

75

90 Property Academy 2016

Did you visit the office of your selling agent?

Yes, prior to selling

32%

Yes, during the selling process

34%

No I did not visit the agent's office

34%

31

32

33

34

35

Property Academy 2016

Did you visit estate agents' websites 
 before inviting them to give a valuation?

44% 56% Yes No

Property Academy 2016

Did you buy your property from the estate agent who is now selling it?

16%

84% Yes No

Property Academy 2016

How would you rate the service that you've received from your agent?

Good/Excellent

Satisfactory

Poor/Very Poor

Communication

69%

16%

15%

Conducting viewings

70%

18%

12%

Negotiating with buyers

66%

20%

14%

Progressing the sale

63%

19%

18%

Problem solving

61%

20%

19%

Politeness and manners

83%

12%

5% Property Academy 2016

How would you rate the service that you've received from your agent?

Good/Excellent

Satisfactory

Poor/Very Poor

Communication

69%

16%

15%

Conducting viewings

70%

18%

12%

Negotiating with buyers

66%

20%

14%

Progressing the sale

63%

19%

18%

Problem solving

61%

20%

19%

Politeness and manners

83%

12%

5% Property Academy 2016

Have you changed from one estate agent to another?

24%

76% Yes No

Property Academy 2016

On a scale of 0-10 how likely are you to recommend 
 your estate agent to a friend or colleague?

Promoters

46%

Passives

24%

Detractors

30%

0

10

20

30

40

50

NPS: +16 Property Academy 2016

Are you buying/have you bought another property?

30%

70% Yes No

Property Academy 2016

Are you a landlord/do you own another property as an investment?

No

79%

Yes, 1 other property

12%

Yes, 2 other properties

4%

Yes, 3 other properties

2%

Yes, 4 other properties

1%

Yes, 5 or more other properties

2% 0

5

10

15

20

25

30

35

Property Academy 2016

If you have taken out a mortgage this year, how did you choose your mortgage provider?

29%

Current/previous mortgage provider

Via a mortgage broker that my estate agent recommended

34%

I carried out my own research and found my own provider

37%

0

5

10

15

20

25

30

35

40 Property Academy 2016

How did you choose your conveyancer/solicitor?

Estate Agent recommended

40%

Friend recommended

20%

Previous customer

28%

Searched online

12%

0

5

10

15

20

25

30

35

40 Property Academy 2016

How would you rate the service that you received from your conveyancer/solicitor?

Good/Excellent

Satisfactory

Poor/Very Poor

Communication & ability to speak in a simple way

75%

17%

8%

Speed and Proactivity

65%

22%

13%

Problem Solving

63%

26%

11%

Value for Money

62%

29%

9%

Doing what they said they would do

70%

21%

9% Property Academy 2016

Service AND Technology 2016 Property Academy

INTELLIGENT AUCTION MANAGEMENT iamsold

2016 Property Academy

Sales AND Marketing 2016 Property Academy

How do you prefer to book viewings?

27%

73%

By Telephone

By Email/Online through agents’ websites

Property Academy 2016

Customer AND Agency 2016 Property Academy

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2016 Property Academy

e believe in inspiring individuals to fulfil their potential.

There are three tiers of membership to choose from.

FIND OUT MORE AT PROPERTYACADEMY.CO.UK or speak to a member of the Property Academy team today to discuss your requirements

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