Central Coast Business Access (CCBA) April-May 2020 by Access News Australia (ANA)

CENTRAL COAST BUSINESS

CCBA

APRIL - MAY 2020 ISSUE 28

Central Coast's most sought-after business publication

i ns

LOCAL BUSINESS AWARDS PROCEED: 2 COUNTRY MUSIC STATION SEEKS NEW HOME: 3

COAST COVID-19 SUPPORT GROUP: 4 EMMA MCBRIDE ON JOB KEEPER PAYMENT: 6

Coast Goes Remote

A CENTRAL Coast Covid-19 Economic Taskforce has been established to assist businesses and workers through the biggest crisis in the history of the region as the Central Coastâ&#x20AC;&#x2122;s biggest tourist business, the Australian Reptile Park, comes up with an innovative way to stay in the public domain. SEE CENTRE PAGES

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Local Business Awards to proceed  CHRIS JAMGOTCHIAN HIS year’s Central Coast Local Business Awards program will go ahead despite the current COVID-19 health crisis. Precedent Productions Managing Director Steve Loe, said the program would proceed on schedule, with the only change being the delay of the presentation evening until the end of the year. “I have no doubt everyone is experiencing the stress of uncertainty during this unprecedented and challenging time,” Mr Loe said. “All of us at Precedent Productions extend our thoughts to those of you who are doing it tough”. “Now, more than ever, small businesses and their staff in the Central Coast area need the support of their community,” he said. “These are extremely challenging times for every member of our community, and the number one priority for all of us is to listen to the regulations being put in place by government at all levels and heed the advice of our health professionals. “We also need to support each other physically and emotionally in any way that we can, in particular keeping in touch with friends, neighbours and relatives (especially the elderly) via phone or email. “Business owners and workers everywhere are naturally concerned for their health as well as their livelihoods”. “But in more than 35 years of running the Local Business Awards I have come to learn

Scenes for the 2019 Local Business Awards gala event.

that Australians are courageous, resilient, resourceful and community spirited people. “We can and we will get through this by sticking together.” Mr Loe said the Local Business Awards had always provided a morale boost to businesses and their staff by allowing the community to show their appreciation and support for their hard work and dedication. “You will still be able to nominate and vote for your favourite local businesses in this year’s awards,” he said. “The only difference is that the awards ceremony, where we announce the winners in each category, will be held at the end of the

year when this crisis is, hopefullly, behind us. “Until then, I urge residents of the Central Coast community to show their support for the local businesses and their workers, who deserve a boost now more than ever. “Finally, allow me to stress that by being positive and supporting each other as local businesses we can influence how we make it through this period. “Please make an effort to ‘Shop Local, Buy Local’ wherever you possibly can, and ensure a local business benefits from your trade.” For more information about the Local Business Awards program, call Precedent Productions on 8363 3333.

CCBA engages digital distribution

CORONAVIRUS Coast: The Australian Reptile Park has gone remote producing series of videos called Animal Tales With Tim Faulkner and feature Tim Faulkner as the host. See page 11.

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Central Coast

CENTRAL COAST BUSINESS

APRIL - MAY 2020 Central Coast Business Access (CCBA) ACCESS NEWS AUSTRALIA PTY LTD ABN 39 600 436 799 Publisher/editor: Michael Walls M: 0407 783 413. E: michael@accessnews.com.au Journalists: Di Bartok, Elizabeth Frias. Associate editor: Dallas Sherringham Account Managers: Graham Maughan: 0431 557 791; Colin Links, 0490 481 234 Contributors: David Pring, Adam Crouch, Emma McBride, Paula Martin. Printer: Spotpress Design: Design2pro.com, PSD Brand Design Website: www.coastba.com.au General enquiries: info@accessnews.com.au Phone: 02 4572 2336 Fax: 02 4572 2340

DISCLAIMER: The publisher, authors and contributors reserve their rights in respect of the copyright of their work. No part of this work may be reproduced or copied in any form without the written consent of the publisher. No person or organisation should in any way act on the information and content of Central Coast Business Access or www.coastba.com.au without first seeking professional advice. The publisher, contributors and agents accept no responsibility for any actions that may arise from the contents of this newspaper or website www.wsba.com.au. The opinions and views expressed by contributors are not necessarily those of the publisher. Advertisements are published in accordance with CCBA terms and conditions published in the media kit downloadable at www.coastba.com.au. Advertisers agree to indemnify the publisher and his agents for any actions that may arise as a result of published advertisements or contributions. Advertisers agree to abide by the terms of trade outlined by the publisher.

CCBA enables our readers to appreciate and engage with the physical, community, cultural and business environments of one of Australia’s most desirable regions, the NSW Central Coast.

IN these challenging times of Coronavirus Central Coast Business Access (CCBA) is taking steps to ensure our readers and clients continue to have easy access to the Coast’s leading business news service. We are mindful of following the Government’s social distancing guidelines, while maintaining our relationship with the regional business community and our loyal reader base. From the April-May edition and until further notice CCBA will adopt an online distribution platform and reduce the number of printed newspapers delivered. This means that CCBA will be created as usual and posted as a downloadable PDF at www. coastba.com.au for easy viewing 24/7, as we have always done. Further, we will be broadcasting the edition to more than 40,000 carefully targeted Coast residents and businesspeople via Facebook, LinkedIn and direct email links. We have engaged the services of respected Coast media agency Happy Hippo Media to work with us on this. We are confident that our new online distribution model will result in even more readers of CCBA. As the global pandemic eases, we will resume distribution of our newspaper. We wish all Coast residents the very best in these challenging times. Feel free to contact us at any time of you feel we can be off assistance. info@accessnews.com.au

Connect with us facebook.com.au/coastba youtube.com/AccessNewsAustralia linkedin.com/company/3278807 twitter.com/AccessNewsAus

HOW to get ACCESS CCBA is available free at 130 strategic distribution points and online 24/7. See www.coastba.com.au for details

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Country radio station seeks new home HE Central Coast’s hugely successful Country Music station todayscountry94one is seeking a new home and has launched a Go Fund Me campaign to cover the cost of the relocation and new broadcast infrastructure. The station has traditionally broadcast from Central Coast Leagues Club; however, the Club is about to undergo a major redevelopment and the station will be forced to vacate by the end of 2020. The station is Australia’s leading Country Music broadcaster with a massive national and international following. It is run by a volunteer staff of Country music devotees and has won many national awards. The move means the todayscountry94one will need to find new premises and set up two new studios costing around $100,000 by December.

“

decade ago. They decided to take over the 94one license from the previous owner. In 2010 they were granted a five license and the station began broadcasting at Long Jetty before eventually moving to the current premises in the Leagues Club. “In the following years we have been able to upgrade some equipment through grants and sponsorships, but it is now time to upgrade to stateof the-art digital equipment to provide our loyal audience with best possible listening experience,” Mr Links said. todayscountry94one is on air 24/7 and streams nationally and internationally on its website: todayscountry94one.com. Volunteers include presenters, technicians, admin assistants and directors. The Go Fund Me page is available at: https://www.gofundme.com/f/accessing-21st-century-technology Colin Links: 0490 481 234 Email: clinks@bigpond.com

Station Chairman, Colin Links.

NSW Business Chamber, now Business NSW

We hope that our followers will be keen to help us make the move by making a small donation on The Go Fund Me page. We help to promote Country Music in Australia and make it possible for listeners to hear their favorite music, whether they are in Gosford, Townsville or Perth.” – Colin Links.

Station Chairman Colin Links said the Go Fund Me campaign would allow regular listeners to assist with funding the move and upgrade by making a donation. “We hope that our followers will be keen to help us make the move by making a small donation on The Go Fund Me page. We help to promote Country Music in Australia and make it possible for listeners to hear their favorite music, whether they are in Gosford, Townsville or Perth,” Mr Links said. The station has a glittering array of award successes including being named Australian Country Music Peoples’ Choice Award winner for Most Popular Radio Station in 2012, 2014, 2015 and 2018. Independent research showed that 44,000 people on the Central Coast listened to todayscountry94one at some time each week with 91% of those listeners rating it their favorite station. The station had unusual beginnings when Country music icons Adam Harvey and Rod McCormack had a phone conversation just over a

HE state’s peak business organisation, the NSW Business Chamber, has changed its name to Business NSW. “The new name and identity builds upon our proud 194-year history and reflects our role as the peak policy and advocacy body representing businesses in NSW,” Business NSW Regional Director Central Coast Paula Martin said. “As we continue to strive to ensure NSW remains the place to do business in Australia, Business NSW will continue to advocate on issues that are important for business and those which hinder the ability of business owners to maximise their potential and create jobs for

their fellow Australians,” Ms Martin said. “On the Central Coast, Business NSW will continue to publicly campaign and to work directly with government, stakeholders, and the media on behalf of business to resolve our skills shortages, youth unemployment, infrastructure gaps and transport connectivity. “We want to do more, achieve more and be more to all businesses across the Central Coast, now and into the future and our new name and identify will allow us to further build our presence and influence.” Ms Martin said. “In the near future, we will also launch Business Australia, a nationwide free-to-join membership-based organisation.

“Business Australia will offer advice, support, products and services to all businesses operating in and entering Australia. “This is an exciting time for our organisation as we launch two new brands aimed at helping businesses grow and thrive as we continue working on behalf of businesses of all sizes to build an even better and stronger community. “The launch of our two new brands, Business NSW and Business Australia, follows more than two years of member and stakeholder research, insight and analysis by the NSW Business Chamber,” Ms Martin said.

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CENTRAL COAST INDUSTRY CONNECT

Joining forces to provide stronger support for local businesses during COVID-19 Central Coast COVID-19 Economic Task Force

Who are we?

COVID-19 business information portal

The Central Coast COVID-19 Economic Task Force has been established to assess the economic impact of COVID-19 to the Central Coast economy and respond with initiatives aimed at stimulating business investment, maintaining jobs and helping our local businesses withstand the effects of the pandemic â&#x20AC;&#x201C; now and into recovery.

Local progress needs local knowledge. We are Coasties and this is our backyard too!

We have set up a central information portal online for local businesses to access the latest information, resources and support that is available (including assistance from Government agencies), with an opportunity to submit questions.

The Central Coast COVID-19 Economic Task Force is made up of representatives from Business NSW (Central Coast), Central Coast Council, Central Coast Industry Connect, Regional Development Australia Central Coast and Central Coast Food Alliance. We are working together to share our collective knowledge, support and connections for the benefit of the business community with the aim for a quick recovery.

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

Go to centralcoasteconomy.com.au LinkedIn

For the latest COVID-19 information, resources and support for Central Coast businesses go to

centralcoasteconomy.com.au

@CentralCoastEconomy

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

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JOBKEEPER: what you need to know

Turnover falling

(ACNC) will need to prove a 15 per cent fall in GST turnover and may include donations as turnover. Commonwealth, State, Local and foreign governments, and their agencies are not eligible. Business Activity Statements will be used as proof of turnover. The Taxation Commissioner will have discretion to set alternative tests if a business is new or falls slightly short of turnover tests. Employers will need to prove they had a relationship with an employee on March 1, 2020 to claim for that worker. The Tax Commissioner will pay JobKeeper payments shortly after the end of each month. Employers will have to foot their wages bill and then be reimbursed. Self-employed people will need to provide an ABN, nominate an owner to receive the payment, provide the owner’s Tax File Number and a declaration of recent business activity. The ATO will make the first payment to employers in the first week of May. Employers will need to make sure that each eligible employee receives at least $1500 per fortnight before tax. Employees receiving more than $1500 before tax per fortnight should continue to be paid their regular income. Employees receiving less than $1500 before tax per fortnight will need to be paid a minimum before tax of $1500 per fortnight. All eligible employees must be notified that they are receiving JobKeeper.

Those with turnover of $1B or more will need to show GST turnover has fallen or is likely to fall by 50 per cent or more. Those subject to the major bank levy won’t be eligible. Charities registered with the Australian Charities and Not-for-profits Commission

For more information go to https://treasury.gov.au/ coronavirus/jobkeeper, the Australian Taxation Office website www.ato.gov.au, email emma.mcbride. mp@aph.gov.au or call my office on 43530127. Emma McBride is Federal Member for Dobell. www.emmamcbride.com.au

 EMMA MCBRIDE HE JobKeeper payment should assist businesses affected by the Coronavirus to cover the costs of employee wages, at least until September. On April 8, Parliament passed the $130B third COVID-19 stimulus including the JobKeeper subsidy. All stimulus measures to protect businesses and jobs through the COVID-19 crisis have been supported by Labor. Labor fought hard for a wages subsidy and was relieved when the Morrison Government finally accepted the need for such a measure. Had it acted earlier, thousands of small businesses and tens of thousands of jobs may have been saved.

“

Labor fought hard for a wages subsidy and was relieved when the Morrison Government finally accepted the need for such a measure.” – Emma McBride

Under the JobKeeper Payment, employers will be able to claim a pre-tax fortnightly payment of $1,500 per eligible employee from March 30, 2020, for a maximum of six months. Self-employed individuals that meet the turnover tests will also be eligible. The measures are not perfect and Labor remains hopeful the government will act on our suggestions and protect more jobs. Businesses, not-for-profits, universities, non-government schools and self-employed people will be eligible if they have an aggre-

gated turnover of less than $1B for incometax purposes and they estimate their GST turnover has fallen by or is likely to fall by 30 per cent or more.

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

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Business as usual in COVID-19 INCE 2000, the Central Coast Community Branches of Bendigo Bank have been providing the local community with personal, residential and business banking services and according to the team, it’s business as usual during this Covid19 crisis. Senior Branch Manager Michael Bell, said that while safety and wellbeing remained core to all operations with social distancing and customer numbers in branch restricted and strict hygiene measures in place, branch activities had remained consistent over recent weeks. “We are being called to help align customers’ banking needs to changes within their personal and/or business circumstances,” Michael said. “We are also helping people navigate our online platforms to help them manage their banking without the need to visit a branch. “That said, we have noticed an increase in people who are visiting branches because they are finding it easier to do their banking or enquire about how we can assist in person. In many ways, the old fashioned face to face (which has been enabled across expansive oldfashioned bank counters and through glass) has been well accepted by our customers. “Our board is working with staff and community groups, charities and not-for-profits to identify areas of need now and into the future. As we begin to recover from this crisis, we know that many organisations will need support and this will be where the other part of our business will come to the fore,” Michael said. The East Gosford, Lisarow and Kincumber branches partnered with the Ettalong Beach branch and recently rolled out additional support for local families who are restoring their lives after escaping Domestic Violence, by working with Community SOS

at Narara with funding made available to the “Relief Beyond Crisis” initiative Up to 80 per cent of the organisation’s profits can be put directly back into the Central Coast. In 2020, East Gosford, Lisarow & Kincumber branches, are on track in reaching more than $1M in community assistance since opening in August 2000. Over the past 12 months, about 60 Central Coast charities, sports clubs, not-forprofit and community organisations received grants and donations totalling more than $150,000. In May, the first of the Central Coast branches will undergo a facelift to mark its 20th anniversary in East Gosford. The branch will be closed for a short period of two weeks to make way for a fresh and customer focussed space. Contact Bendigo on 4323 4559 or search Bendigo Bank East Gosford.

Leanne Heys, Michael Bell and Sarah Vella.

Fee-free courses from TAFE

ENTRAL Coast businesspeople stranded at home can now use the enforced break as an opportunity to learn new skills. The State Government is offering 21 fee-free TAFE NSW short courses to people who want to upskill during the COVID-19 pandemic. Parliamentary Secretary for the Central Coast and Member for Terrigal Adam Crouch said COVID-19 has had a significant impact on everybody’s working and social life. “The 21 fee-free courses will assist job

seekers and workers on the Central Coast who want to diversify their skills during the COVID-19 pandemic,” Mr Crouch said. “Providing these courses will also help businesses stay afloat and help people stay in jobs. “The NSW Government understands that circumstances have changed for a lot of people and business owners, which means the way they work and how they conduct their business has also changed.” “We also understand that many industries are in hibernation, so using

this period to upskill for the future is time well spent.” The fee-free courses include: • eMarketing for Small Business. • Engaging Customers Using Social Media. • Writing and Presentation Skills. • Computing Skills. • Team Leader Skill Set, and • Administration Skills for Team Leaders. More information, including a full list of courses, is available here or by calling 131 601.

We're here Bendigo Bank has committed itself to the carre and wellbeing of Australian communities for over 160 ye ears. Now, more than ever, we’re here to help p see yo ou through COVID-19. Talk to us about how we can help. Call us on 4323 4559 or search Bendiigo Ban nk East Gosford.

bendigobank.com.au

Community Bank • East Gosford, Lisarow & Kincumber Bendigo and Adelaide Bank Limited ABN 11 068 049 178, AFSL 237879 A1389134, OUT_1175344, 22/04/2020

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

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Stay home to stay safe

 ADAM CROUCH

ur state, nation and world is facing an incredibly challenging situation. Pandemics don’t happen often – health authorities consider this to be a once-ina-century event. Extraordinary times call for extraordinary measures and that’s what the NSW Government has been focussing on over the past two months. I want to thank everyone on the Central Coast who has been sticking to the restrictions and social distancing rules. The best way to stay safe is to stay home. Over the Easter long weekend, only a handful of fines were issued by Brisbane Water Police and Tuggerah Lakes Police to people who did not follow move-on orders. Discretion is the NSW Police Force’s most significant power and they have demonstrated some leniency so far, but the Public Health Orders will be enforced when required. There are also many hundreds of calls being made by diligent residents on the Central Coast to Crime Stoppers each day – thank you for taking action to protect our community. The Service NSW phone number of 13 77 88 has been transformed into a 24/7 hotline for anyone who has a personal or business enquiry about how COVID-19 affects them. I know that daily life is different and difficult for everyone at this time. But we all must “do our bit” to slow the spread. At the time of writing, there are 118 confirmed cases of COVID-19 on the Central Coast. This figure has remained steady for a number of days – we are well and truly flattening the curve. The NSW Government is already focussing on how our state can recover and bounce back in the months after COVID-19 passes.

Sticking to the restrictions and social distancing rules is essential to keep our community safe. Photo credit: David Benson Photography (Facebook).

Not only are we working to protect existing jobs, we also want to create as many new jobs as possible. Up to 200,000 people in the trade and construction industries will have their licence fees waived for the next 12 months. By reducing costs for tradies and other business owners to the tune of $50 million, this will encourage more building and construction activity. Planning laws and regulations have been significantly adjusted to fast-track State Significant Developments, re-zonings and development applications. A one-stop-shop within Government will be created for development applications that are stuck in the system and any backlog of cases at the Land and Environment Court will also be cleared. These measures are expected to create the opportunity for over 30,000 construction jobs in the next six months alone.

Commercial tenants and landlords are being encouraged by the NSW Government to “sit down and work it out” so that evictions can be avoided. For businesses in commercial tenancies that have experienced a 30 per cent or more reduction in revenue, the Government has directed landlords to freeze any rent increases. $10,000 payments are also on offer to thousands of small businesses across the state, with hundreds of eligible Central Coast cafes, restaurants, corner shops, gyms and small accommodation providers. This one-off payment will provide fast cash flow to help business owners meet any pressing needs. To apply, go to: www.service.nsw.gov.au/campaign/covid-19-help-small-businesses/grantsloans-and-financial-assistance. And to help parents stay at work, the NSW Government is offering up to six months of

free preschool. 700 community preschools will stay open thanks to this $51 million funding package, which will support 45,000 three to five year olds. This is significant for all working parents – but particularly those working on the frontline. I want to acknowledge all frontline staff who are continuing to work day-in, day-out to support others through this incredibly challenging time. Thank you to all doctors, nurses and midwives, Ambulance officers, allied health professionals, hospital security guards, school teachers, early childhood education professionals, truck drivers, delivery drivers, Police and emergency service workers, supermarket staff and small business workers. Adam Crouch is State Member for Terrigal and Parliamentary Secretary for the Central Coast

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

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Reputation management tips in crisis from an ill-timed tweet to a negative customer review, in an age where virtually everyone can post content online, having a robust crisis plan has never been more essential.” E a crisis optimist - this is the message Ms Astbury said the best practice was that award-winning public relations firm to issue your first communication within 15 The Reputation People is encouraging minutes of becoming aware of an business leaders to take on issue. board. “At that point you probably A corporate crisis has become won’t be able to say very much, but a case of “when, not if”. According it is important to say something to to statistics from the PwC Global establish yourself as the authority Crisis 2019 survey, 69% of business and source of credible informaleaders have experienced a corpotion.” rate crisis in the last five years – and “In order to act that quickly a staggering 95% expect to face one you have to be properly prepared soon. in advance.” But it isn’t all doom and gloom. To conclude, she said you The Reputation People believe that could not wait until a crisis hapbehind every corporate crisis is a Heather Astbury. pened to decide how you were significant opportunity to drive going to handle communication. “Businesses brand awareness and improve your market need to identify potential threats, prepare position. “The public are very forgiving when some- clear, consistent statements and select, brief and train spokespeople.” thing goes wrong, especially if it isn’t your The Reputation People staff are experts fault,”, Managing Director and Co-Founder of The Reputation People Heather Astbury said. in crisis communications and their vast range “But what they won’t forgive is poor communication, because that is entirely under your control.” Ms Astbury said when a corporate crisis turned viral, we had all seen how a well-managed communications plan could quickly turn OMEOWNERS within select NSW a negative situation into one that was positive. councils will be able to lodge DAs online in the comfort of their homes, and “Rapid response, utmost honesty and consee a reduction in assessment times, sistent statements all play a part in the successwith the NSW Government mandating ful crisis communications we see in the media.” ePlanning across 42 councils from July 1, However, she said it was important to 2020. remember that not all crises were subject to a It will be mandatory for the remaining 86 media frenzy or were in fact newsworthy. councils to use ePlanningfrom from July 1, “Many smaller businesses overlook the 2021.There are 28 councils currently using need for a crisis communications plan, due to not being directly in the public eye. But

 DALLAS SHERRINGHAM

of experience has helped organisations, from small, independently owned businesses, to large global PLCs, to ensure that they were prepared in the face of a corporate crisis.

To learn more about The Reputation People, visit www. thereputationpeople.com. For further information on their crisis communications training and workshops, contact hello@thereputationpeople.com.

Lodge DAs from home

MAKE A CHANGE IN THE WAY

you bank

the online DA service on the NSW Planning Portal. Minister for Customer Service Victor Dominello said ePlanning is transforming the planning system by providing an online environment where planning services, information and data can be accessed anywhere, anytime. “ePlanning has been a game changer for homeowners. The average time taken by

government agencies to respond to requests has been reduced by up to 20 days, with DA processing times being slashed by more than half in some councils,” Mr Dominello said. From July 1, councils and Principal Certifying Authorities (PCAs) operating in metropolitan areas will be required to start accepting and processing DAs, complying development certificates and post-consent certificates via the NSW Planning Portal.

The bank with heart and the personal touch

here was a day when the bank manager was held in the same regard as the doctor. But with growing incentives to put profit above all else, sadly they lost their way. We never lost our way. Our name, Unity Bank, reflects where we come from, what we stand for and where we’re headed as we serve the community of Central Coast. As a Member Owned bank, we offer a banking alternative to the big banks. No external shareholders, means any surplus is returned to Members as better interest rates, products and services.

Today, thanks to the loyalty and support of our Members, we‘ve grown into a stronger and healthier member-owned financial institution. Bottom line is, life needs a financial solution, but you don’t want a bank that acts like one. If you’re not already a Member of Unity Bank, we’d love for you to join us.

Give Darren Hooper, our General Manager, a call on 02 4350 5255. www.unitybank.com.au

Home & Personal Loans Savings | Term Deposits Business Banking Business Loans Insurance | Banking Apps

Unity Bank Limited ABN 11 087 650 315 | AFSL / Australian Credit Licence 240399.

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

Workplace

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Workplace bullying starts at the top When 300 of every 1000 Australian workers have been significantly bullied, Australia we have a problem.

One in three organisations experience workplace bullying.

 DALLAS SHERRINGHAM ND that problem starts right at the top of business organisations according to a recent survey. The new survey is by workplace safety auditing and training organisation SAI Global and the results will ring alarm bells. It revealed bullying and harassment was occurring in 1 in 3 organisations or 30%. The findings are released when 91% of all mental health claims involve work-related mental stress. SAI Global sought to uncover whether they see bullying and harassment in workplaces of surveyed staff. The results showed 32% had come from managers, 29% from peers, 6% from external service providers and 5% from contractors. Workplace Safety spokesperson at SAI Global Rod Beath said bullying and harassment encompassed much more than behavior that was outwardly aggressive, sexually explicit or humiliating towards others. “The behaviour can manifest in physical, verbal, social or psychological forms and this is why it is so difficult to identify.” “It can even include comments or behaviors that are hurtful or make a person feel undervalued. Very shrewd managers or coworkers can deliberately intimidate employees to make them feel less important or undervalued, or make their jobs extremely difficult by, for instance, giving them impossible tasks or workloads. “While awareness around these issues is growing – especially with recent studies that have identified poor mental health as a major concern in Australian workplace, there is still a need for better education and awareness among organisations,” he said. Mr Beath encouraged employers to ensure their workplaces met health and safety legislation and standards and provided ongoing education for their employees. “When an organisation’s workplace is certified to the ISO 45001 international standard for occupational health and safety, for instance, they are committed to eliminating risks of injury and illness, including mental health risks, as well as other important safety requirements. “The standard requires organisations to consider any adverse impacts to their employees’ physical and mental health – and bullying and harassment is a part of this.”

SAI Global reveals its seven tips for how employers can eliminate bullying and harassment from their workplaces: 1. Train managers to identify and call out bullying behaviours early. Some people might not even be aware that their behavior is affecting the broader workplace culture. In these circumstances, it is useful to have a conversation with employees about their behavior and its impact on colleagues. While this might seem like a sensitive and difficult conversation, it will promote awareness and teach individuals to recognise bullying tendencies and act on them early. 2. Follow your company’s policy and processes when standards of expected behaviors are not met. Every company should develop and implement a clear and succinct workplace bullying policy to help address any bullying that occurs. This policy should clearly define the standards of behavior that are expected, and your responsibilities as an employer about how bullying will be dealt with. Whether this is a code of conduct or workplace bullying policy, it is important that these standards are continually reviewed and updated.

3. Have regular consultations with your employees. Every employer should try to be trustworthy and approachable, while providing respectful performance feedback to their employees. By regularly consulting with employees, it will also help them to better identify and assess if bullying is occurring in their workplace. Holding open dialogues with employees can also draw attention to potential factors that are likely to increase the risk of workplace bullying. 4. Design systems that allow employees to carry out their work safely. By clearly defining jobs and incorporating workplace bullying into risk management approaches, it will help ensure that your workers are carrying out their work safely. These systems should also ensure that management, particularly lower levels of management, are adequately trained and supported to address workplace bullying. For instance, providing them with resources, information and training will help them to feel empowered to address the issues at hand. 5. Manage workplace stressors. Role conflict and uncertainty may cause bullying behaviors due to the stress it places on employees. Ensure employees understand their

roles and have the skills to do their job to minimise work circumstances that could lead to bullying. This will also help to minimise the risk of employees’ perceiving different opinions or management actions as bullying. 6. Promote productive, respectful working relationships through good management practices. As your leadership sets the tone for how employees are expected to treat each other, it is important to identify and model the behaviours that you need in your team. By treating everyone with dignity and respect, it will help to create a cohesive workplace culture where bullying is not tolerated. 7. Prioritise the psychological health of your employees. It is important to promote a positive and psychologically healthy workplace, beyond merely the absence of bullying. Encouraging staff to work on tasks together, matching employee skills and strengths with tasks and providing employees with sufficient information to perform tasks competently are just a few ways to help them balance mental workplace demands. Offering your employees flexible working arrangements also enables them to take care of their psychological health in the workplace.

WE’VE GOT THE CENTRAL COAST COVERED Central Coast Business Access – the region’s only independent media covering business, progress, development and lifestyle. Read all editions online www.coastba.com.au 10

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

REPORT | April 2020

The Australian Reptile Park has gone online with remote animal shows staring Tim Faulkner and the animals, of course.

Reptile Park’s virtual animal shows  DALLAS SHERRINGHAM HEN the Central Coast’s biggest tourist business, the Australian Reptile Park, was suddenly closed due to the Covid19 regulations, they came up with an innovative way to stay in the public domain. If the people couldn’t come to the park to see the animals, why not take the animals into the people’s homes? So, the Reptile Park is now bringing their animals to your lounge room “virtually”. While children are home-schooling, parents are working from home and people are being asked to self-isolate, keepers are still hard at work feeding and looking after all the animals. The award-winning wildlife sanctuary is making educational videos for school kids to assist parents who are now homeschooling their children. The videos are called ‘Animal Tales With Tim Faulkner’ and feature Tim Faulkner as the host. Tim has previously been named Australian Geographic’s Conservationist of the Year, hosted his own television series ‘Wild Life of Tim Faulkner’ and was one of the presenters on ‘Bondi Vet’. The Australian Reptile Park is also be livestreaming zookeepers daily showcasing their favorite animals and answering viewer questions. This includes feeding Elvis, the massive saltwater crocodile, play time and cuddles with dingoes,

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CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

feeding cuddly koalas and virtual tours of different areas within the Park. A spokesperson said staff at the wildlife sanctuary were extremely excited to bring their animals into everyone’s loungerooms and “bring some smiles to those self-isolating”. Mr Faulkner said that now, more than ever, he was hoping to connect people with wildlife. “With so many people at home due to the current health situation happening around the world, we wanted to ensure we created a way that they could keep in touch with nature.” “As a father myself, this is the kind of stuff I teach my kids about animals. I have consulted with teachers to ensure the educational videos we are making can assist teachers with the kids they still have in their classrooms and parents with their kids at home and align with curriculum. “With the live-streams, we wanted to keep the world up-to-date with our incredible animals and the amazing work our keepers do – it never stops.” Broadcasts are posted on Tim Faulkner’s Facebook, Instagram and the Australian Reptile Park’s YouTube Channel at 10am daily. Australian Reptile Park Live Streams at 2pm daily on the Park’s Facebook, Instagram and TikTok pages. The Australian Reptile Park and Tim Faulkner’s social media channels are leaders in the zoological industry when it comes to social media and have been connecting people with wildlife for years with more than two million followers across all platforms.

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WORK FROM HOME TECHNIQUES 11

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SIX BUSINESS SURVIVAL TIPS Now’s not the time to kill marketing  BLAKE ZIBARA NLESS you have been living under a rock, you're probably aware that the business world is under siege. Social distancing and lockdown regulations have forced companies of all sizes to either completely shut their doors, or work from home. Unfortunately, as expected, these new pandemic measures have placed significant practical and financial pressures on many industries, making it hard to run BAU. If your company has been affected, you may be asking, what do I do now? How do I navigate these turmoil times? Where do I focus my energy? Right now, people are seeking answers. If you become that glimmer of hope, ready to fix a customer's problem instantly, you will be putting your business ahead of the game. That's why investing time now into your marketing strategy is the best way to guarantee your business not only stays afloat but thrives. Here are our top six business tips for surviving this pandemic.

1. Get creative with the way you do business The landscape of the world is changing, and this is causing many marketing strategies to be ineffective. If you want to be one of those people who swim not sink, now is the time to put your thinking cap on and get creative. If the fundamental way you do market is not possible anymore, how can you adapt it to this new climate? What aspects of your business can you enhance to make sure you still targeting your customers? Examples of this can be: • Maybe you start focusing only on the digital features of your business? • Instead of being solely in-store, how about delivery? Remember, you're not alone during this process. There are digital marketing agencies out there at that are experts at coming up with these types of ideas. Don't be afraid to ask us for help.

2. Reassess your avatar When budgets and profits low, you may not want to spend a large amount of money trying to target a vast audience. You want to make sure that the people you are targeting are looking for what you are offering. To make the most of your advertisement spending, narrow down your niche and target these customers. People are looking for specific answers to specific problems. So, by being particular as to who your audience is, you will not only increase your conversion rate but gain back a little energy and time.

3. Establish a strong brand story • Who are you? • What services do you offer? • How can you help the problems your avatars have now? When establishing your business, you would have already answered the above questions. However, now is the time to adjust these answers. Uncertain times are upon on us, and by projecting a message of hope and security, you show that you care. By making your story emotional and empathic, customers will feel supported. By being assertive and factual, you are showing confidence and reassurance. These are the things that people are looking for the most.

4. Look at ways you can reach more people for less Unless you're the CEO of a ventilator company or a supermarket chain (both who are seeing a significant profit increase), you may be struggling a little with the financials. That’s okay don't stress. There are ways you can change your online marketing approach to ensure your projecting your message, without costing you a bomb. When looking into promotional content, videos continue to be the most effective form of digital communication. The best part? They can also be the cheapest. Every time someone views a photo advertisement, it can cost you as little as 18 cents. However, every time someone watches a video advertisement, it can be as little as two cents. Two cents! It's an easy choice. It cost even less than our lowest AUD coin. Cannot be any better than that. Facebook favours video for this exact reason, which is why every second piece of content that seems to pop up on your feed is a video.

Through Facebook Business Manager you can hone in on this even further by being able to create customised audiences and target them in many more ways. You can even find people who are most likely to buy your service based on their buying behaviours in the past and other data points Facebook has on them. In order to get the best ROI or "bang for your buck", video blogs, webinars, live streams, and online tutorials are just a few examples of ways you can advertise through video. GIFs are a great alternative to videos as they still have the same engagement but are cheaper and easier to make. Canva is an excellent tool you can use to create one yourself.

5. Communication through content is key If you already communicate with your customers, now is the time to ramp it up. People need to hear from your business, and that is why content marketing should become a priority. When people have an issue, they want to find a resolution quickly and easily. Being active on social media, providing helpful blogs, making tutorial videos and extending consistent communication, all make customers feel supported and cared for, building trust for the future. To be most effective, make sure you incorporate one or more of these elements in your content: • Include useful information that will help them with their problem right now • Content that is entertaining is good as your audience is probably bored (welcome to self-isolation) • Thoughtful, empathetic or positive messages help increase morale As a business, you want to become that shoulder to lean on in whatever specialty you’re offering. Doing this allows you to build a relationship with your audience, a relationship they will always remember.

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To make the most of your advertisement spending, narrow down your niche and target these customers. People are looking for specific answers to specific problems.” – Blake Zibara. 6. Stay positive and calm This point is probably the most important to your business’s survival. It can be easier to get yourself all tied up in the stress and negativity of the current situation, but that is not going to help you now or in the long run. Take time out for your health. Exercise, read, watch Netflix, or do whatever you need to de-stress. Ensure you get enough sleep and eat well. Staying healthy increases productivity and success. There may be a lot of things you cannot influence right now, but your health and wellbeing is one thing you can. If you stay in optimal shape, you are giving your business the best chance it can to thrive. Blake Zibara is lead consultant at Happy Hippo Media. Visit: www.happyhippomedia.com

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

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Rules relaxed for trucks and dark kitchens OOD trucks and ‘dark kitchens’ are now easier to set up and operate, thanks to new planning rules in response to the COVID-19 crisis. Dark kitchens – also known as virtual kitchens, cloud kitchens, and ghost kitchens – cook meals solely for delivery, rather than eat-in diners. Planning and Public Spaces Minister Rob Stokes issued the Environmental Planning and Assessment (COVID-19 Development – Takeaway Food and Beverages) Order 2020 to support the food and beverage industry, which has been one of the hardest hit by the COVID-19 pandemic. “Right now, we can’t go out for dinner at our favourite restaurant, or grab a drink with friends at the local pub – and this has been devastating not only for customers, but more importantly, for the businesses themselves and their staff,” Mr Stokes said. “That’s one of the reasons we’ve made it easier for people to set up and operate a dark kitchen in any existing commercial kitchen,

providing they can abide by social distancing rules. “These businesses could offer additional food delivery options for the increasing number of people working from home, or they could be used to produce greater quantities of meals for people in quarantine, or in medical, health or aged care facilities.” Finance and Small Business Minister

New powers for NSW pharmacists

SW pharmacists now have extra powers enabling them to dispense medicines without a prescription and can now stay open 24/7, as NSW fights COVID-19. Minister for Health and Medical Research Brad Hazzard said a special authority has been granted to community pharmacists to assist people who can’t access their GP. “This new authority comes at a crucial time for NSW, when we are looking at keeping our entire medical ecosystem free of red tape,” Mr Hazzard said. “It gives our trusted community pharmacists the ability to dispense when people are notable to contact their GP to arrange a prescription at a time when we want everyone to stay home as much as possible.” Pharmacies are also now able to operate 24 hours a day. The NSW Government is also addressing the over-supply of prescription and over-the-counter medicines and recently introduced new limits to ensure equitable access. For example, salbutamol (such as Ventolin brand) inhalers must now only be supplied

Advice to pharmacists is available at: https://www.health.nsw. gov.au/Infectious/diseases/Pages/covid-19-pharmacy.aspx

Damien Tudehope said the order also included positive changes for food truck owners. “During the COVID-19 crisis, food trucks will be now be able to operate on any land, at any time, providing they have the landowner’s consent,” Mr Tudehope said. “This overrides regular development approval processes for food trucks that specify when and where they can operate.

“These are small but important changes that will provide flexibility during these challenging times.” The Environmental Planning and Assessment Act 1979 was amended on March 24 to enable Mr Stokes to issue orders that override normal planning controls during the COVID-19 pandemic to ensure the health, safety and welfare of NSW comm

Govt facilitates fast payments to contractors HE NSW Government is fast-tracking the payment of suppliers and contractors to help businesses maintain their cash flow during these unprecedented times. NSW Treasury will support the immediate payment of all current suppliers in advance of the contracted payment terms as part of its Faster Payments scheme releasing $750M into the NSW economy in the next week. Suppliers to benefit will include a range of small to medium businesses from catering and cleaning companies, medical supply companies, local regional suppliers and community service groups. Treasurer Dominic Perrottet said the Faster Payments scheme would see hundreds of millions of dollars paid to businesses and provide a critical boost to small businesses who were dependent on

steady cash flows to keep afloat. “Paying suppliers and contractors as quickly as possible means money flows through to businesses, allowing them to hold on to their staff,” Mr Perrottet said. “Using this scheme we could get more than $200M out the door to key suppliers to the Department of Education in as little as three days. This is making sure we put money in the hands of businesses fast when they may be struggling with other regular sources of income.” Finance and Small Business Minister Damien Tudehope said the nature of small businesses meant many operators needed to have money coming in the door on a weekly basis to pay their own suppliers, staff and bills. “Small businesses are the lifeblood of many communities from the city to the bush and have been hit particularly hard

by the COVID-19 outbreak,” Mr Tudehope said. “We are doing our bit to help them through this crisis and I urge the broader business community to follow suit, where possible, to ensure more companies and organisations stay in business during these tough times.” To accelerate payments: • NSW Treasury is working with all government agencies to ensure immediate payment of all correctly rendered invoices from government suppliers where they have a matched Payment Order and where goods have been received, irrespective of current contracted payment terms. • This will release in the order of $750M in working capital to the NSW economy in the next week.

Locals needed for medical supply chain HE NSW Government is calling on manufacturers around the State to help fill gaps in the global supply of medical equipment and hygiene products, redeploying spare capacity to save lives and jobs. Premier Gladys Berejiklian and Minister for Jobs, Investment, Tourism and Western Sydney Stuart Ayres launched a portal for companies to offer to build parts or supply eight urgently needed items during the COVID-19 crisis. Ms Berejiklian said the world was running short on hand sanitiser, handwash soap, gloves, cleaning products, protective clothing, masks, eyewear and paper products. “This is a call to arms for NSW manufacturers to look at ways to convert

production lines into making the items we so desperately need,” Ms Berejiklian said. “We have the ability within NSW to meet our local demand and the Government is moving to help manufacturers re-tool quickly to achieve this. “Importantly, providing this opportunity to manufacturers will also allow some businesses to keep people in jobs when they may not have been able to do so.” Local alcohol makers are already converting to produce items such as hand sanitiser, while other firms have switched to face masks, providing much-needed equipment while keeping their business going and safeguarding jobs. With supply of Personal Protective Equipment and disinfectant expected to be constrained for at least 12 months,

further opportunities exist for other NSW companies to join them. Mr Ayres said the Government will use information provided through the portal to connect the supply chain so more finished products can be provided where needed. “This is an opportunity for businesses to not only diversify their supply but produce incredibly important products for our State in a time of need,” Mr Ayres said. “We will work to find solutions to provide our hospitals and our people with the protection they need, while keeping as many workers as possible in a job,” Mr Ayres said. Businesses can register their interest through the portal at nsw.gov.au.

Construction hours extended across NSW ONSTRUCTION sites can now operate on weekends and public holidays under new rules introduced today by the NSW Government to support the industry during the COVID-19 pandemic. Planning and Public Spaces Minister Rob Stokes said the move allows workers to abide by social distancing rules while keeping construction projects progressing by allowing building work to be spread across more days of the week. “The construction and de-

velopment sectors, which make up almost 10 per cent of NSW’s economy, will be vital in keeping people in jobs and keeping investment flowing over the coming weeks and months,” Mr Stokes said. “We’re doing what we can to support the industry in line with the current medical advice by extending weekday construction site operating hours to weekends and public holidays. “The extended hours allow the industry to facilitate social distancing on construction sites,

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

while minimising the potential for lost productivity during the pandemic.” The Environmental Planning and Assessment (COVID-19 Development – Construction Work Days) Order 2020 is now in place and will continue until the COVID-19 pandemic is over, or the advice of NSW Health changes. “In NSW there are almost 400,000 people employed in the property and construction industry and we are committed to doing everything we can to keep

each of them in work, but most importantly, to keep them safe and healthy,” Mr Stokes said. The Environmental Planning and Assessment Act 1979 was amended on 24 March to enable Mr Stokes to issue orders that override normal planning controls during the COVID-19 pandemic to ensure the health, safety and welfare of communities. Compliance with this Order will be monitored and reviewed if there any adverse impacts on the community or from a public health perspective.

Coronavirus Report

These are challenging times for safety CCORDING to peak industry body Business NSW, whilst most economic policies to date have rightly focused on getting support out the door as quickly as possible to protect jobs and contain the economic impact, safety at work continues to challenge business owners. “SafeWork NSW has advised Business NSW it recognises that, despite best efforts, NSW businesses may not be able to fully meet their WHS obligations and to help NSW businesses navigate their way through this pandemic, it has been constantly updating its website to help,” Business NSW Regional Director Central Coast, Paula Martin said. “Issues affecting business include social distancing requirements at work, what ‘good Infection control’ mean and the different border control rules applied between State and Territories,” Ms Martin said. According to Safework NSW, under WHS law, all employers or businesses are required to manage the risk of COVID-19 to workers and others in the work environment. Businesses and workers must comply with national and state public health directions; promote social distancing and hygiene measures and raise any concerns about the risk of contracting COVID-19 immediately with the employer. “Whilst our recovery relies on our ability to handle COVID-19 as a health crisis,

safety at work is still mandatory, despite new challenges for some industry, especially those who continue to trade during this period. “There are some businesses that are concerned about an increased risk of musculoskeletal injuries from social distancing at work. Whilst social distancing requirements (of 4m2 and 1.5m) are not mandatory in the workplace, they are still to be applied if reasonably practicable.” Said Ms Martin. So what is ‘reasonably practicable’ in the workplace? SafeWork NSW advises that a screening process could be implemented when workers return to work (if the business is concerned about workers not obeying social distancing rules), and taking a worker’s temperature is not advised because it promotes person to person contact and social distancing issues. “When it comes to investigation and enforcement activities, SafeWork NSW staff will be focusing on education and warnings with reduced face-to-face contact (where possible). Although they will still be attending work sites to respond to urgent matters,” Ms Martin said. To assist business with their compliance, Business NSW has a dedicated page outlining the latest safety at work, workers premiums, and fair trading updates. Go to www.businessnsw.com.au

Paula Martin.

TPB works with ATO and tax profession HE Tax Practitioners Board (TPB) has joined with the Australian Taxation Office (ATO) to outline its shared commitment to working with tax practitioners and professional associations to deliver the Australian Government’s COVID-19 stimulus relief measures effectively. The statement highlights the essential role played by the tax profession in helping the community to respond to the COVID-19 crisis and encourages tax practitioners to work with the ATO and the TPB in ensuring the measures are applied fairly.

TPB Chair, Mr Ian Klug AM, thanked tax practitioners that act with integrity. “This is clearly a very challenging time for tax practitioners as they juggle the competing demands of dealing with the impacts of the COVID-19 pandemic on their own business, while supporting their clients,” Mr Klug said. “However, in the current environment there is a risk of misconduct if tax practitioners defraud the stimulus package, intentionally or unintentionally. “We recognise and appreciate that most tax practitioners do the right thing but where

the TPB identifies a serious risk to clients, the public or to revenue, we will act to support the public interest. “As always, we expect tax practitioners to work in a way that maintains the integrity of the profession and of the taxation system.” Mr Klug said that in applying the government’s COVID-19 relief measures correctly, they may need guidance from the ATO and the TPB. He also said that a hotline (1300 362 829) and mailbox has been established by the TPB to enable tax practitioners to advise the TPB

in confidence if they see misconduct occurring. “The bottom line is that we want to ensure that those clients of tax practitioner services who are genuinely eligible for government relief are provided with it as quickly as possible, to safeguard the economy at this critical time.” About the Tax Practitioners Board: The Tax Practitioners Board regulates tax practitioners in order to protect consumers. The TPB aims to assure the community that tax practitioners meet appropriate standards of professional and ethical conduct.

$100M support for health professionals SW frontline healthcare workers will be provided with free accommodation to protect their loved ones as part of $100M in extra measures to support frontline staff battling COVID-19. The NSW Government is allocating almost $60M to provide doctors, nurses, paramedics and other hospital and ambulance staff with the option of staying in out-of-home accommodation during the pandemic. The package will also support medical research and vaccine trials to beat COVID-19, as well as commercialise research products and boost domestic supply chains. Premier Gladys Berejiklian said this funding would not only provide support for healthcare workers now but would also give them the resources to tackle COVID-19 headon in the coming months. “Nobody should go to work and worry that it will put their families at risk especially when they are working so hard to protect us. This funding is the least we can do to keep healthcare workers and their families safe,” Ms Berejiklian said. “Our health professionals are among the best in the world and we must do everything we can to help them not just now but also in the weeks and months ahead as we battle this virus.” Treasurer Dominic Perrottet said providing free accommodation to hospital staff was a crucial plank in the health support package. “The last thing the brave men and women in our health system should have to worry about is that their jobs will result in their loved ones being exposed to this virus,” Mr Perrottet said.

Key elements of the support package include:

“As was the case during the bushfires our health system will have all the resources it needs so our frontline health workers can save lives and look after themselves.” Local health districts will work with staff to make sure accommodation is close to work or their families, depending on individual needs. Health Minister Brad Hazzard said no stone would be left unturned when it came to supporting the health system. Mr Hazzard said the vital health package will also include $25M in funding for medical research and vaccine trials to help develop a cure to beat COVID-19 as well as $11M to quickly get work from NSW’s world class universities and partner research institutions to market.

“Frontline health staff who have the community’s back now know that the community and the government have their back. This funding gives them options on accommodation when they’re doing battle with COVID-19,” Mr Hazzard said. “Options to protect their family and to protect themselves are critical, and now they can choose what’s best in their own circumstances without worrying about a drain on their budget.” The package also includes $10 million to work with NSW engineering, electrical and manufacturing businesses to urgently undertake pilot projects to produce ventilators and other critical medical equipment locally.

• $58M for health worker accommodation. • $25M for medical research and vaccine trials. • $11M for commercialisation of research products. • $10M Funding to partner with industry to boost domestic supply chains. The NSW Government has already committed $700 million extra funding for NSW Health as part of a $2.3B health boost and economic stimulus package announced on March 17. This funding boost is helping double ICU capacity, preparing for additional COVID-19 testing, purchasing additional ventilators and medical equipment and establishing acute respiratory clinics.

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How to ensure our rapid conversion to work from home isn’t COMPROMISING

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If your employees are using their own home computers and devices (i.e. bring your own device/BYOD), then it’s best to have them use a tool, such as Business Access Pro from Splashtop to connect remotely.” – Darryl Mcallister.

 DARRYL MCALLISTER HE new normal for almost all of our customers is to have at least 50% of their employees now working from home. For many, it's over 80% (NetCare for example). Given the immediate rush to move everyone to some sort of remote working arrangement has passed, the next priority is to circle back around and make sure that our rapid introduction of work-from-home solutions hasn't compromised our business security.

What’s one of the most vital considerations when transitioning your business to working remotely? SECURITY! Cybercriminals are already taking advantage of the COVID-19 outbreak by actively looking for weaknesses due to companies adjusting their business operations. Having workers from multiple home networks connecting to your company data, cloud accounts, and network offers multiple risks if those connections aren’t secured with good IT security protocols. Businesses may have initially reduced their normal security policies in order to urgently enable remote logins for their team, which can open opportunities for data breaches. But it doesn’t have to stay that way - now's the time to adopt good telecommuting security practices.

Here are several tips to help you ensure good IT security when your workers are running your business remotely from their homes.

Ensure a Secure Wi-Fi Connection Your employees will be connecting from multiple networks. Most will be from their homes, but exceptions might still apply (for example an employee is spending an afternoon with an elderly relative). You want to ensure that everyone is connecting through a secure Wi-Fi network if possible, which means their home network should be password-protected, and public Wi-Fi should be avoided or at the very least secured. The problem with unsecured Wi-Fi is that a hacker can invoke a “man-in-the-middle” attack, which is where they get between you and the Internet connection and can intercept the data that you’re sending back and forth. One of the best ways that you can secure home worker connections is using a Virtual Private Network (VPN). A VPN can be used on computers and

mobile devices and it encrypts the communications between the device and Wi-Fi that it’s connected to, even if the wireless signal is public and unsecured. Use Secure Remote Access Connections for BYOD computers If your employees are using their own home computers and devices (i.e. bring your own device/BYOD), then it’s best to have them use a tool, such as Business Access Pro from Splashtop to connect remotely. This tool allows employees to have a secure connection to their workstation at the office so they can access files from another computer, tablet, or mobile device. It also provides admin-level control, functionality, and monitoring of the connection. Most importantly, it does this in such a way that no business data is downloaded to the employee's home computer. This type of remote access tool gives you several important capabilities for accessing systems at the office, including: • Remote print. • Two user access to the same computer. • Remote wake & boot. • Multi-monitor remote view. • Share desktop via a weblink.

Users Should Secure Home Workstations

DNS attacks reach 77% As many as 77% of businesses around the world suffered at least one DNS attack in 2018. That’s a URL, or link-based, attack resulting from an employee visiting a malicious website that downloads malware onto their computer or uses a spoofed form to steal account login credentials. Until very recently, of course, most employees worked in the office, and this meant that DNS protection was typically provided by a business-grade firewall that has been expertly configured. CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

When switching between work and home computers, users can tend to get lax on security, because they’re not at the office. But this is the time to increase the security of home devices as well as ensure any work computers taken home are as secure as possible. This includes physical security, such as passcodes being put on the computer, or in the case of a family that uses the same home PC, setting up different users so others can’t access the user account being used by an employee for work. Computers should also be patched with security updates and any antivirus/anti-malware software updated regularly. Employees should basically use the same cybersecurity practices that are used to protect data at work, including being on alert for phishing and reporting suspicious activity to internal IT or their managed services provider (MSP).

Coordinate with Your IT Department or MSP It’s vital that employees stay connected to their IT support team when working remotely. This includes asking for help if unsure about security settings on a personal device or how a particular security protocol for remote logins works. Users should coordinate with their managed services provider or internal IT department prior to working remotely so they can go over all security protocols and any adjustments needed to their home connection or computer to ensure they’re working securely and according to best practices.

Extend Enforcement of Company Website Access Policies As many as 77% of businesses around the world suffered at least one DNS attack in 2018. That’s a URL, or link-based, attack resulting from an employee visiting a malicious website that downloads malware onto their computer or uses a spoofed form to steal account login credentials. Until very recently, of course, most employees worked in the office, and this meant that DNS protection was typically provided by a business-grade firewall that has been expertly configured. But today, it's all different and employees are not at all likely to have a business-grade firewall expertly configured in their home! its The fall-back option is to install software on the employee computers like Webroot DNS Protection that bolster your company website access policies. This will go a long way to help employees avoid falling victim to web-based cyberattacks. It can also allow you to block access to dangerous or illegal sites that could put workers at risk, even though they're now working outside the company network. Using DNS protection can prevent as many as 88% of threats at the network’s edge before they put your data in danger. Secure Your Remote Workers with Help from NetCare. Sydney area businesses can get the help they need to quickly set up and secure employees working from home by working with NetCare. We’re here to help you transition quickly and safely in the face of the new normal. Contact us today to learn more. Call (02) 9114 9920 or reach out online.

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Coast companies join the battle  DALLAS SHERRINGHAM HEN the “call to arms” went out for manufacturers to join the Covid-19 battle, Central Coast companies were amongst the first to react. Parliamentary Secretary for the Central Coast and Member for Terrigal Adam Crouch issued the call for Coast businesses to change their production lines and produce muchneeded hygiene and medical products for the NSW Government. Sirron Holdings is based at the very northern end of the Central Coast and previously produced dishwasher chemicals. Mr Crouch said the company was now producing hand sanitiser which would be used in Government-run facilities such as hospitals. He said the global pandemic had caused significant shortages in medical and hygiene products. “Unprecedented worldwide demand of much-needed medical and hygiene products means traditional suppliers aren’t able to even fill urgent orders in NSW,” Mr Crouch said. “I’m calling on any Central Coast business that has spare capacity or can adjust their production lines to become an of-

ficial supplier for the NSW Government and help fill the gap. “We all need to play a part in fighting COVID-19 and I would encourage local businesses to consider contributing in this way.” The products urgently required are: • Cleaning products. • Eyewear. • Gloves. • Hand sanitizer. • Handwash soap. • Masks. • Paper products. • Protective clothing. Mr Crouch said this was also a great way for businesses, who may be seeing a downturn due to COVID-19, to adapt and remain strong during these uncertain times. “Not only will this boost supplies of medical and hygiene products, it will also help local businesses diversify and keep as many workers in a job as possible,” Mr Crouch said. Central Coast business owners are urged to register their interest online at www.nsw.gov.au or by calling the COVID-19 hotline on 13 77 88.

MP Adam Crouch.

Greater protection from eviction OMMERCIAL tenants across the Central Coast significantly impacted by COVID-19 will have greater protection from evictions with the State Government set to enact the National Cabinet Code of Conduct as part of a $440M land tax relief package. Parliamentary Secretary for the Central Coast Adam Crouch MP said the measures will apply to commercial leases where the tenant is in financial distress due to COVID-19, including but not be limited to local shops, cafes, gyms, hairdressers, restaurants, offices, warehouses and industrial sites. The land tax relief will be divided approximately 50-50 with around $220M going to the residential sector and a further $220M to the commercial sector. Commercial landlords will be offered the land tax concession if they pass the savings on to tenants through a rent reduction.

Eligible landlords will be able to apply for a land tax concession of up to 25 per cent of their 2020 (calendar year) land tax liability on relevant properties. A further land tax deferral for any outstanding amounts for a threemonth period will also be offered to landlords who claim the land tax concession. The Government will give effect to the Code of Conduct, which will operate for a temporary period during the pandemic, and include the following key measures: • Landlords must negotiate rent relief agreements with tenants in financial distress due to COVID-19 by applying the leasing principles in the Code; • A ban on the termination of a lease for non-payment of rent; • A freeze in rent increases. “For any small business rent is one of the

biggest fixed costs, easing this burden will help operators survive and keep people employed, and that is what this new package is all about, said Mr Crouch said. To facilitate these changes and deliver increased mediation and advisory services to commercial parties, the NSW Small Business Commission will be bolstered with extra staff and an injection of $10 million from the $1B Working for NSW Fund. The policy will apply to business tenants with a turnover of less than $50M that experience a 30 per cent (or more) reduction in revenue as a result of the COVID-19 pandemic, in line with the Prime Minister’s announcement on April 7. This will include any business with annual turnover of less than $50 million who is eligible for the Commonwealth’s Job Keeper program.

Treasurer Dominic Perrottet welcomed the initiatives, saying they would help businesses stay afloat and provide greater surety for tenants and landlords. “This provides a way forward for tenants and landlords so they can reach an agreement during this difficult period and includes an incentive in the form of a land tax reduction.” Mr Perrottet said. Finance and Small Business Minister Damien Tudehope said the package demonstrated the need for a united effort to endure the COVID-19 pandemic. “Breathing room on rent is one of the most frequently raised issues by businesses, and we want to ensure we protect retailers and offer landlords an incentive to do so. We also want to ensure retail tenants have more time and options,” Mr Tudehope said.

$5,000 fine for coughing, spitting NYONE coughing or spitting on any worker will face a $5000 on-the-spot fine with tough measures introduced to protect health care staff and police now extended to all workers. Health Minister Brad Hazzard said anyone at work or travelling to or from work would be protected, after several recent incidents involving retail and transport workers. Mr Hazzard last week made a Ministerial Direction under the Public Health Act 2010 allowing NSW Police to issue $5000 on-the-spot fines to anyone who coughs or spits on health workers, police, pharmacists, paramedics or other public officials. “Unfortunately, there have now also been incidents in which retail staff and transport staff have also been subjected to this disgusting, dangerous behaviour, and it will not be tolerated,” Mr Hazzard said. “Every worker in this COVID-19 crisis is now an essential worker and will have the added protection they deserve, including those in retail stores and those critical to our public transport system. “This $5,000 on-the-spot fine sends a clear message that our community will do whatever it takes to protect these essential workers.” David Babineau, Secretary of the Tram and Bus Division of the Rail, Tram & Bus Union of NSW, said too frequently people who are trying to do their jobs are being spat on. “Frankly, it’s disgusting in any circumstance but in the middle of the current health crisis it cannot be tolerated. Everyone has the right to go home safely from work and not wonder if they are bringing a potentially fatal disease home to their loved ones.” The expanded direction commences on April 20, 2020.

Members of the public can report to Crime Stoppers if they have any concern that individuals are not complying with public health orders by calling 1800 333 000.

Golfers can still enjoy a round

OLF is one of the longest established sports on the Central Coast and the Covid-19 pandemic was not going to stop devotees from enjoying a game. However some compromises had to be made in the cause of public health. The NSW Department of Sport has permitted golf courses to remain open provided the rules of social distancing and gathering in groups continue to be observed. It means the playing of golf has now been accepted as a form of exercise. The NSW Government has issued guidelines allowing people to go outside

and exercise. Any form of exercise is to be undertaken in compliance with the Public Health Orders, meaning that people must not participate in groups greater than two persons at any point in time. Therefore, individual sports such as golf and tennis can continue provided the Public Health Orders are complied with. The Coast’s leading course Magenta Shores is a good example of what is happening with green sticks planted in the green in place of traditional cups and flags. The course is closed to visitors with access only available to members.

Club spokesperson Peter Gaydon said in playing members would acknowledge the contagion risks involved and agree to observe the Government requirements related to social distancing , especially on tees and greens, and hygienic practices that were in force on the day that they play. “Course furniture such as tee markers, rakes and flags have been removed from the course. Each green will have a green stake in the ground to which you can putt, but in this way during a round you have no need to touch any equipment other than your own. “

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

Coronavirus Report

David Harris stars on Facebook HE compulsory isolation period has meant a break from work for many Coast residents, but not the Member for Wyong David Harris who has been flat out helping his constituents and businesspeople get through the crisis. The saying “busier than a one-legged tap dancer” could certainly apply to Mr Harris who faced the prospect of working in isolation. He is normally doing the rounds attending a myriad of events around the district but the shutdown ended all that. Apart from his duties as the local member, he also has had to fulfill three key roles for the ALP in Opposition: • Shadow Minister for the Central Coast. • Shadow Minister for Regional Transport. • Shadow Minister for Aboriginal Affairs. Mr Harris has always been proactive on social media so he decided to use Facebook to answer as many questions as he could. He is providing residents with Facebook Live Sessions at specific times.

An example is: “Next Wednesday at 2pm I will be holding an interactive Facebook Live Session to talk about the current COVID-19 situation.” “Just Like my page or visit my page next Wednesday at 2pm and you can ask your questions in the comments sections and I will do my best to answer them.” More than 1000 locals watched that broadcast and the comments numbered more than 100 questions ranging from the difference between surfing and sunbaking, hairdressing protocols and whether we could wash our clothes elsewhere if our washing machine had broken down. On a more serious note, many businesspeople and health workers were concerned about the rights and the responsibilities they have under the myriad of new Covid-19 legislation. He is also presenting daily updates through his Posts as are the other State members. Meanwhile, Mr Harris has had good news about his long standing and consistent calls for the dreadful Pacific Hwy gridlock through Wyong’s main street.

David Harris.

It has been the road of broken dreams and promises ever since the days Wyong was the first major stopping place for travelers heading north on the old, notorious Pacific Hwy. A cup of tea and a cake at one of the town’s legendary cafes was mandatory.

Coast arts community hit by COVID-19 HE Covid-19 pandemic has caused major disruptions to the arts and theatre community on the Central Coast. Apart from clubs, restaurants and cinemas, major organisations like Laycock Street Community Theatre and the Art House at Wyong have been processing refunds for patrons with tickets to shows cancelled or postponed due to the pandemic “Thank you for your patience as we process refunds - we are working hard to get through these as quickly as possible,” a Laycock Street spokesperson said. “Rest assured your booking remains in our system so any delay will not impact your eligibility for a refund. Henry V. “We’ll continue to provide updates on individual shows on our website.” The theatre and box office at North Gosford are closed to the community. Direct email enquiries to the theatre can be made at laycockstreettheatre@centralcoast. nsw.gov.au “We just wanted to touch base and say we are thinking of all of you during this difficult time,” the theatre said in a message to patrons. “Your kindness and understanding is truly appreciated. “We will continue to keep in touch and Laycock Street Community Theatre will be back bigger and better than ever when we get through this experience together.”

Central Coast Council said it had postponed or cancelled all events scheduled at the theatre up until April 30. “All upcoming shows after April 30 are currently being reviewed and we will provide an update as soon as possible,” the council said. Gosford Musical Society’s production of Mamma Mia was the first show impacted by the closure, which occurred after just a few performances of the musical. Among the shows postponed or under review at Laycock Street are: • Heath Franklin’s Chopper. • The Silencer.

• Morning Melodies: Olivia! The Ultimate Tribute • Three Legends in Concert - featuring Normie Rowe, Dina Lee and Jade Hurley • The Gruffalo’s Child • The Victoria State Ballet The Art House complex at Wyong is closed to the public until further notice, including the Box Office and Cafe. The Art House has had to cancel or reschedule many upcoming performances. Cancelled shows include: • Monty Python’s SPAMALOT. • Grace Under Pressure. • Aurora by Circus Oz. • Dr Seuss’ The Cat In The Hat. • The Songs Of Steely Dan. • Backbone. • Henry V. • Adam Thompson Bohemian Rhapsody Live. • Tubular Bells For Two. • My Robot. • Rescheduled shows include: • John Williamson - Thur 20 Aug. • Rockin Through The Ages - Sun 14 Mar 2021. • An Afternoon At The Proms - Sun 18 Oct. The Box Office phones are staffed from 12-4PM Monday to Friday for incoming calls and enquiries on (02) 4335 1485. Email enquiries to tickets@thearthousewyong.com.au

Local task force to assist business  DALLAS SHERRINGHAM CENTRAL Coast Covid-19 Economic Taskforce has been established to assist businesses and workers through the biggest crisis in the history of the region. It is a key part of the rapid response of key industry groups on the Coast to help local business through the coronavirus pandemic. Key business support groups – Central Coast Council, Regional Development Australia Central Coast, Central Coast Industry Connect, Central Coast Food Alliance and Business NSW are included in the Taskforce which includes regular social media updates. The Coast’s booming $1bn tourist industry is the biggest casualty of the crisis with tourists told to stay away during the usually lucrative Easter and school holidays period. However, our two biggest industries, health and construction, are still operating

unabated, albeit with restrictions in place. This means regular income for associated businesses. The lockdown has also led to an increase in home renovations and projects for children including games, arts and crafts. Council has also announced a localized stimulus package to help businesses and organisations to survive. “The key players, have stepped up and are working together to understand the economic impact of the pandemic on the Coast,” Regional Director Central Coast Business NSW Paula Martin said. “A recent ABS survey has revealed that approximately half of businesses had experienced an adverse impact as a result of Covid-19 during the previous two weeks and 86% of businesses expected to be impacted in future months,” Ms Martin said. “As some industries severely contract like accommodation and food services, by

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

contrast, businesses in professional, scientific technical services, electricity, gas and water supply were the least likely to have been adversely impacted. “With reduction in demand forecast to affect over 80% of businesses in the coming months, it’s vital for the Coast to have a handle on its own regional impacts and develop projects that stimulate employment and keep our businesses alive. “The Coast has industry skews that differ to other regions. Second to health, the construction industry currently employs one in 10 locals. Developing or accelerating projects that help all industries recover quickly from coronavirus is key. “A list of potential key projects for the region are being worked on by the taskforce at speed, including how we can match businesses standing employees down to industries ramping up and needing additional workers,” Ms Martin said.

The Transport for NSW web page reports: “Roads and Maritime is planning to upgrade the Pacific Hwy through the Wyong town centre to provide two lanes in each direction between Johnson Rd at Tuggerah and Cutler Dve at Wyong. The upgrade would improve traffic flow, travel times and safety for all road users as well as provide for possible future changes to the public transport network. “The Pacific Hwy is the main route through Wyong Town Centre and is a major urban arterial road connecting the northern suburbs of the Central Coast. It is currently a single lane in each direction through Wyong. “Wyong and surrounding suburbs have experienced a large increase in the volume of traffic in recent years due to sustained urban growth across the Central Coast region. “The NSW Government is investing a total of $9.5m in 2019/20 and 2020/21 to progress planning for the upgrade.” A major concern has been the plight of the town’s iconic century old palm trees, however the plan is to relocate them while the work is underway and then replant them as a feature of the new design.

Coast businesses fight back

HEN the going gets tough, the tough get going, even in the face of the worst business crisis since World War Two. So, Central Coast businesses have come up with a novel range of ideas to service the public during the compulsory lockdown. Take the Bridge View Motel at Gorokan; they decided a motel was the perfect place to “self-isolate” when you need to be isolated and can’t stay at home It says a motel was a good solution because: “They’re almost entirely private spaces.” “Our Motel offers all you need to be comfortable and secure with personalised care and support with your meals, shopping and laundry.” “It has been pointed out as a big plus for motels like ours that we are a bit more appropriate than enclosed large hotels as you are in a stand-alone room and have no need to share any space or air conditioning with others. Then there is H & H Catering at Wyong who decided it was the perfect time to “meet the call to provide fresh, affordable home prepared meals and care packages with a seven-day delivery service.” H & H Catering have been established for more than 20 years, servicing clients from Sydney through to the Central Coast, Newcastle and Hunter Valley. Its main commercial kitchen is located at Wyong, as well as kitchens at Avoca and Pokolbin. “We are Gold Licensed Caterers and as such have all the checks in place to ensure the highest standard of safe and quality food production,” a spokesperson said. “Our three food trucks are available for transportation and we also have a mobile food truck that is fully equipped.” Australian Pest Specialists at Chittaway Bay went on the attack in an entirely different way. They offer commercial grade disinfectant services through unique fogging and misting coverage which has been used to good effect in Europe. A spokesperson said it was an effective way to disinfect and protect large areas and had to reach areas. “It provides a much better protection than traditional spray and wipe methods.”

Behind the News

with Dallas Sherringham

Two resorts close

WO of the region’s best-known resorts have had to close temporarily due to the Covid-19 restrictions The Crowne Plaza at Terrigal announced that it had temporarily closed until further notice. Pullman at Magenta Shores also closed its doors to visitors.

Woy Woy Leagues Club.

Woy Woy Leagues Club closes N the sad note, Woy Woy Leagues Club has closed permanently due to the impact of Coronavirus. The club had suffered from falling revenue but with Covid-19 it’s future became bleak. The club site located at 82-90 Blackwall Rd covers an area of 4500sqm. In 2017 con-

Bonus year for Council ENTRAL Coast Council will enjoy a bonus year in office because of the Covid-19 outbreak. The election was due for September but the State Govt decided it would be impossible to hold it this year. It also means an extra year of service to the community for several councilors who had indicated

cepts from a masterplan were announced which consisted of basement carparking, ground level club facilities and eight stories of senior living. However, they never eventuated. The closure leads to an uncertain future for one of the coast’s oldest senior rugby league clubs which produced many stars of the game.

they would not be standing again. Mayor Lisa Matthews who is considered to have done a good job in trying circumstances will also hold her position for another years. It may well provide a stable period for Council and ratepayers as the area gets back on its feet after possibly the worst year ever.

The Crowne Plaza Terrigal.

Dredging works

Payroll payments

REMINARY works have begun on repairing and surveying The Entrance channel for dredging works. Works underway using council heavy machinery include replacing sand lost in the recent flood including erosion to the southern embankment

HE NSW Government has deferred payroll tax payments for all businesses for six months in response to the Covid-19 pandemic. Businesses with payrolls of $10M or less will also be eligible for a 25% reduction in their annual liabilities for 2019-20, when they complete their annual reconciliation. These businesses will save around $450M in payroll tax in 2019-20.

Interesting arguments HE public submissions for the $350M Northside Private Hospital have concluded and there are some interesting arguments including the increased traffic flow in the area which is already congested. The developers will now address the submissions before the project progresses. On the funnier side, one group said the Hospital would block views of Presidents Hill from drivers using Racecourse Rd.

T Lisa Matthews.

Recreation continues ESIDENTS of the Central Coast are being urged to carry out their recreation within government guidelines, particularly on the region’s beaches, as changes are introduced. Activities on all Central Coast beaches will now be restricted to exercise only including walking, running, and surfing.

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OVERCOMING LAST MILE SYNDROME Delivery points to boom, predicts expert  DALLAS SHERRINGHAM USTRALIA will see a significant increase in out-of-home delivery points in the future as e commerce sellers and carriers battle to overcome the “last mile” syndrome. European last mile guru Marek Rozycki made the prediction in his keynote address at the recent Hubbed Future of PUDO Conference in Sydney. PUDO stands for pickup and dropoff. With e commerce retailers and carriers struggling to get the booming online products to individual homes, he predicted consumers would pick up parcels close to their home in the future at locations such as newsagents. Online retail sales in Australia have grown by 14% annually during the past three years but one of the biggest problems is getting all those sales into consumers’ homes. Mr Rozycki forecast out-of-home deliveries would solve important logistical problems for retailers, carriers and consumers alike. He said as a result, out-of-home deliveries would soon make up a significant component of the last mile market. Mr Rozycki is Managing Partner at Last Mile Experts, a highly specialised consultancy group based in Europe focusing on all aspects of e commerce and lastmile logistics. He was also the former Vice President of Amazon Logistics Europe. Hubbed is a leading Australian parcel collection point network of more than 2000 retail locations used by Australia’s major carriers. In his presentation, Mr Rozycki said the cost of the last mile accounted for approximately 41% of supply chain costs. “With many consumers already feeling that home delivery methods are outdated, parcel collection point networks such as Hubbed are growing because they guarantee successful first-time deliveries and increase delivery density to collection points – both reducing costs for carriers,” he said. “Out-of-home delivery is becoming crucial for the delivery sector because it offers a virtually guaranteed first-time delivery solution. It is also increasingly important to the overall consumer experience because is it currently the only way to manage massive volume growth without excessive service failures and costs.”

Legacy players He said the increasing failure by legacy players to address problems with the last mile had led newcomers to disrupt the market, both domestically and internationally. He said he anticipated the three areas of out-of-home deliveries that would grow in Australia would be lockers, collection point networks and click and collect services.

“

By giving customers what they want, e-tailers can also build loyalty and drive income. In fact, the research shows that almost two-thirds of customers spend more when they use click and collect.” - Marek Rozycki. “With regards to lockers, some experts are already pointing to the IT and physical security issues – such as power outages and their vulnerability to hackings, intrusion, vandalism and robbery. Some overseas industries are already addressing physical security issues with innovative technologies such as video cameras, movement and vibration sensors.” He said collection point networks, with their proximity to consumers, familiarity and simplicity of use, would see significant growth. For example, Hubbed, after launching in Australia in 2014, has grown to 2000 locations around the country within five years, has recently launched in New Zealand and is set to launch in several Asian markets this year.

Mr Rozycki said a ing in their cars or significant part of Hubbed’s a specified pick-up success was its carrier agnoslocation via a ‘drivetic approach and easy-to-use thru’ type model. network processes, systems 2. Smart locks and tools for consumers and that power in-home retail operators. and in-garage delivHe said in-store click ery. Delivery drivers and collect offerings also had might soon be able plenty of space to grow, espeto leave parcels in cially as consumers become the home, garage increasingly environmentally or other secure driven in their choices and locations via smart Marek Rozycki and above, delivery points. embrace greater control and locks. For this type convenience. of delivery, homeowners would be notified “By giving customers what they want, ewhen the delivery driver has arrived, and they tailers can also build loyalty and drive income. would provide permission for them to access In fact, the research shows that almost twothe property to make the delivery. thirds of customers spend more when they 3. In-fridge delivery. Would you let deuse click and collect.” livery drivers enter your home to place food Founder and CEO of Hubbed David deliveries in the fridge? Maybe not. However, McLean said customers expected higher levels this method of delivery will become possible of service and choice when it came to e comvia smart locks and drivers with cameras, almerce. lowing the consignee to see what is happening throughout the delivery. ‘They are demanding more control after the 4. AGVs (robots). Robots, or ‘bots’, are purchase experience and this obviously includes being tested in various places but will still take delivery and collection,” Mr McLean said. time to be used at scale. “This, coupled with the demand for more 5. Leave with a neighbor or ‘safe drop’. environmentally friendly options, means that This method can be utilised in cases where a sustainable shopping now extends to sustainparcel is being delivered to the home, when able shipping. Pick-up drop-off (PUDO) and the customer is out. In these instances, the collection points, such as Hubbed, which has customer can elect to have their parcel left more than 2000 locations nationally, support with a neighbor or a pre-determined location this process from the get-go.” that they deem is safe. International trends 6. UAVs (drones). Delivery providers are already utilising drones for specialist deliverIn his presentation, Mr Rozycki shared seven international trends in last-mile delivery ies. As with AGV’s, it will take time before this that he forecasts may soon be seen in Australia: happens at scale. 7. 3D printing. This would allow consum1. In-store click-and-collect ‘drive-thru’. Continued growth for click-and-collect parcels ers to have suitable products 3D printed at loin the future, especially at major supermarkets cal access points, which will have the potential to drastically reduce the movement of freight or grocery stores. In some cases, employees will bring the packages out to individuals wait- in urban areas.

They cheered it, but didn’t buy  DALLAS SHERRINGHAM HE dramatic demise of the once supreme Holden car brand is the perfect example of successive Federal Governments having backed the wrong horse. Twenty years ago, Holden was a sure-fire winner if there ever was such a thing – the Winx of manufacturing in Australia. However, the Asian car makers kept chipping away at that “sure thing” and by 10 years ago they were in front. It was case of Australians loving their homegrown Holden brand but not backing it up by buying one. On Sundays they cheered for Holden in the Supercars; on Monday morning they went to work in their Toyota, Hyundai or Mercedes. As Holden team supremo Roland Dane quipped: “In the past 10 years, everyone cheered for a Holden win, but unfortunately they didn’t go out and buy one.” And the dismal sales showed even the strongest Governmental funding to support struggling private enterprise can go badly wrong. The Australian Taxpayers’ Alliance, the nation’s largest

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

grassroots advocacy group representing taxpayers, wants to know why Treasurer Josh Frydenburg opposed cutting the failed protectionist tax, the Luxury Car Tax. “It is time we drive the luxury car tax out of Australia,” ATA Policy Director Emilie Dye said. “Holden has reached the end of its road, making an unfair tax more pointless. “It appears Mr Frydenburg doesn’t want to lose a chunk of government revenue he could spend supporting his favorite sports teams. It isn’t the government’s job to pick winners and losers and yet they keep favoring certain businesses and groups over others. “Taxes like the luxury car tax are one of the reasons people don’t trust lobbyists. Rather than competing against other vehicles to create better more affordable products, car companies grabbed their blankies and lobbied the government to get rid of their mean competitors,” Ms Dye said. “As is standard for sloppy taxes, the government failed to tie the luxury car tax to inflation. So, as the buying power of a set dollar amount inevitably decreases, the luxury car tax metamorphoses into a ‘kind-of-nice’ car tax and eventual into just a car tax.

“Most people think of Porsches, not Kenworths when politicians talk about the luxury car tax. Senator Matt Canavan nailed it when he said at the very least Australia needs an exemption for farmers. Too often pollies forget the impact of legislation on people living in regional Australia,” Ms Dye said.

FFamily amily B Business usiness

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Family Business Welcome

With David Pring

Welcome to KPMG Family Business feature articles. If you would like to discuss these articles or how KPMG can help with your business please feel free to contact me on 9455 9996 or davidpring@kpmg.com.au

COVID-19: Protecting your business from CYBER CRIME  LINDA CHAI  KATHERINE ROBINS HERE has been an increase in the number of cyber-attacks taking place during the coronavirus pandemic. Take these steps to protect your business from cyber criminals. As global governments enact plans for how they are dealing with the threat of the coronavirus pandemic at a macro level, individual businesses are faced with the need

to interpret these directives at a local level. Social distancing measures have meant that an increasing proportion of all aspects of our lives will now be conducted remotely, and online. For our professional lives, this means that an increasing number of our workforce will be turning to work-from-home arrangements. Essentially, we are now relying heavily on our digital infrastructure to allow us to maintain both the economic and social fabric of our society. This in turn has implications for how we maintain this infrastructure so that it keeps working effectively.

For private, mid-market and family businesses we are starting to see an increasing number of cyber-attacks being perpetrated. Cyber security matters more now than ever. The cost of failure is higher. Our heightened dependence on digital infrastructure means any breakdown or breech could have far bigger implications. Being able to work remotely is now critical as we retreat to our respective homes where we can. An inability to connect with individuals in disparate locations interrupts not only a single organisation’s

ability to do business but has the potential to interrupt other business across the same supply chain. Cybercriminals exploit these moments of fear and uncertainty. Preying on human weaknesses is a favoured tool deployed by cyber criminals in order to penetrate system defences. Already we’ve seen coronavirus themed emails and messaging on topics such as health updates, fake cures, fiscal packages and emergency benefits. Continued on page 21

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

Family Business

www.coastba.com.au

COVID-19: Are Family Offices at Risk?  ANDRA ILIE S a worldwide pandemic, COVID-19 has not only affected the health of people and the well-being of society, it has also had a direct impact on global markets and businesses. Not the least of those affected are the strategic and operational models that support Family Offices. COVID-19 presents potential risks at both levels, and the challenges are further heightened in embedded Family Offices where a small cohort of key staff supports both the business and the family. In the midst of this unpredictable environment, there are potential strategic and operational risks to Family Offices to be considered as part of an immediate risk management response and contingency planning for the future.

Strategic Considerations for Family Offices • The family’s shift in priorities from growing the wealth to wealth preservation and asset protection requires careful consideration and potential restructuring with an emphasis on flexibility. • Market volatility presents challenges and opportunities. Private capital is the fastest-moving, and nimble Family Offices are well-placed in this regard. • There is a myriad of considerations, including supplychain issues, inventory and contractual where trading businesses are an important component of the underlying wealth managed by Family Offices. • Board governance and clear communication strategies remain crucial.

Operational Risks • Key management risks include the need for new decision-making processes and controls when pivotal employees are unable to work. Contingency plans and quick responses are critical.

• Maintaining the Family Office’s daily operations and administration can be challenged due to a high proportion of employees who are unexpectedly unable to work. Those with virtual family offices are likely to be better positioned to respond due to a higher level of operational de-risking. • IT infrastructure must be sufficiently robust to support the operations, staff working from home, and the need for virtual business meetings due to travel restrictions and social-distancing requirements. • Operational costs continue, with the potential addition of medical sick-pay, while predictable revenues may be in question. Cash flows should be reviewed as a priority.

• Health and safety considerations for the Family Office employees require careful consideration as do related legal matters. • An atypical environment is created, which is likely to test the staff motivation mechanisms in place. Now is the time for Family Offices to stress-test the governance mechanisms they have implemented for decision-making and communication, to assess the durability of the digital and human infrastructures, and test the strength of their contingency plans. First published by Andra Ilie, Senior Manager, Family Office and Governance, KPMG International, on KPMG.com on 20 March

Quarantines might impact tax residency Residence plans may need to be reviewed in the wake of COVID-19  GREG LIMB S we confront the impact of COVID-19, rightly there is an intense focus on the health and well-being of people and society. During a period of shifting priorities, it may be natural for attention to shift away from financial and other issues that families and individuals have cared for meticulously. One such area is an individual’s taxable residency status. Each country has its own laws for determining when an individual is a resident for tax purposes. For those who are residents in more than one country, the country that has the taxation rights over specific types of income is governed primarily through double-taxation

agreements and related protocols. Individuals and families living across a number of destinations will be familiar with the need to maintain clear and ordered evidence of their taxable presence in a country. This could include the total amount of time spent in that country; how much of that time was at their home; the number of days they spent working; and several additional factors and will depend on each country’s specific residency requirements. Some will have worked with their Family Office or advisors to carefully plan their time and ensure they are complying with the residency requirements. In specific circumstances, individuals will also carefully spend the requisite number of days in a particular country in order to qualify for residency status for tax purposes.

As borders begin to close and citizens are encouraged to self-isolate, these plans may begin to feel less relevant. However, there are several actions that are worth examining to reduce the impact of quarantines and other social-safety initiatives on your residence plans. Now may be the time to review such plans or consult with your advisor to consider these four possibilities: 1. Is there a country to which you can safely travel or base yourself where you plan to be considered a resident for tax purposes, or where you can spend a significant amount of time without being classed as a resident? 2. Have temporary relief restrictions been introduced in certain countries that will not lead to you being taxed as a resident or could reduce some burdensome tax compliance and filing requirements? Some countries, for example, allow you to ignore reasons beyond your control as days that count towards your taxable presence. Others may not be so generous, and it will be interesting to see how tax authorities around the world respond to

Protection from cyber crime Continued from page 20

We are spending more time online. Human error is another common tool that cyber criminals use to gain access to our passwords, networks and data. As we spend more time online, the chances that we will make a mistake that opens a window for someone to illegally gain access to our systems simply increases.

Steps to protect your business from cyber crime: Private, mid-market and family businesses can protect themselves and their workforce by taking the following steps: 1. Take care of your technical hygiene You should be doing this already but if you’re not up-to-date, now is a good time to for you and your staff to tick some basic items off including: • Ensure strong passwords are in place, not only for your computers but also for your home wifi.

• Ensure that you have reliable VPN technology installed to secure your remote connections. • Check that the software that you currently use is patched with the latest versions of fixes. 2. Be vigilant Educate everyone in your business that the incidence of cyber-attacks is rising, the number of phishing emails and scams that are being circulated is increasing daily. If everyone is vigilant, then they will more likely be cautious and check that emails or texts they receive are coming from reputable sources before acting. Ask them to be particularly aware of poor grammar, design quality and false sense of urgency in any communication they receive. 3. Turn on multi-factor authentication (MFA) A number of software vendors are leaning in and are providing free or heavily discounted MFA software and helping customers imple-

CENTRAL COAST BUSINESS ACCESS APRIL - MAY 2020

ment this additional level of security in as little as two weeks. 4. Confirm your ability to manage logs remotely Ensure that your IT staff are able to monitor your security remotely so they can maintain visibility across the network when working from home. This will allow you to proactively monitor your cyber environment and respond quickly if a potential attack is in progress rather than waiting until after an incident to understand what has happened. 5. Test your usage and bandwidth requirements Confirm your usage and bandwidth requirements with real life scenarios if you have the opportunity, then take steps to test. Respond to any bottlenecks with methods such as rate limiting or prioritisation of users to allow you to function effectively. 6. Identify key personnel Every organisation has people who are critical to the effective functioning of your

what will hopefully be a once-in-a-generation pandemic. 3. Do you need to consider the specific tax laws of the country in which you are spending time? Your advisors or Family Office should be able to assist you with this. 4. Lastly, what evidence will you need to collect to support your position if you are unable to leave a country and exemptions apply? Have you gathered sufficient evidence to support your position? Health, well-being, and safety will continue to supersede most other concerns as we navigate these days of unprecedented change and unpredictability. To help prepare for a more stable future, however, it may be worth considering some actions that you can take now to reduce the longer-term impact. First published by Greg Limb, Partner, UK Head of Private Client and Global Head of Family Office and Private Client, KPMG International on KPMG.com on 20 March.

business. Whether this be your owner or your key IT person, once you know who they are, have a plan for what happens if they are not available. 7. Think through incident response When an incident happens, your ability to respond quickly is important. So now is a good time to think through what you would do in the event of an incident and who you would call to help you through it. It’s important that you give your remote workers with straightforward, pragmatic guidance on how to use your business’ remote working technology – including information on identifying potentially dangerous emails. Unfortunately, SMEs are increasingly being targeted by cyber criminals, and in times of turmoil, cybercrime increases. Aim to support your remote workforce further by running a helpline or online chat line that gives them quick and easy access for advice, or the ability to report any security concerns. First published by Linda Chai, Partner, Enterprise, KPMG Australia and Katherine Robins, Partner, Cyber Security Services, KPMG Australia on KPMG.com.au on 26 March

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10 best practice tips for leading VIRTUAL teams ITH organisations fast-tracking work from home for many employees as a result of COVID-19, there are 10 steps leaders can adopt to significantly improve their leadership skills in managing virtual teams The impact of COVID-19 is being felt across organisations in significant and multiple ways. Apart from the obvious economic impact, many businesses have implemented work-from-home policies and practices in order to minimise potential exposure to workers and help keep their workforce safe. However, working from home requires a different kind of leadership for managers charged with leading virtual teams. Without this kind of leadership, engagement and collaboration can suffer – with subsequent falls in performance and productivity. The good news is that leading effective virtual teams does not require a huge investment in technology. Effective virtual teaming requires connecting on a human level, for example, sharing a virtual meal or coffee together, and applying a structured, ‘fit for purpose’ approach to teaming.

Virtual team considerations UNSW’s Associate Professor Will Felps and Virginia Kane, director of Nous Group and AGSM MBA, conducted research on best practices in leading virtual teams. They found that the rules that apply to face-to-face teams do not necessarily apply to virtual teams and suggest managers must be more disciplined in their approach to managing virtual teams. Drawing on best-practice insights from an in-depth review of the academic literature and interviews with nine experts, whose experience in leading virtual teams spanned telecommunications, technology, education, consumer packaged goods, banking and insurance, mining, transportation and professional service industries, these participants had faced challenges with virtual teaming and had great (and oft-surprising) solutions for leading effective teams.

The 10 tips A/Prof. Felps and Kane identified ten best practice insights for leaders of virtual teams, spanning from how to structure and plan effectively to the strategic value of team connection and over-communication.

Tip #1: Provide more structure, not less Leaders need to be more structured and proactive than they would when managing face-to-face teams. Ways to form effective performance habits include: • Initiating discussion of what an excellent outcome would look like. • Scheduling who will do what by when. • Integrating diverse efforts by being a ‘hub’ of activity.

Tip #2: Slow down to speed up When communicating virtually, it is easier to misunderstand each other. This is especially true if you’re using communication technology that doesn’t allow people to see each other’s’ faces, like email. So, more effort needs to go into making sure everybody is on the same page. For example, on a conference call, the use of paraphrasing can help listeners check their understanding of what is being said (or not said).

Tip #3: Develop a role charter Lack of accountability can be an issue for virtual teams, particularly when working cross-functionally. Leaders need to be vigilant about defining and communicating roles in virtual teams to prevent diffusion of responsibility. In addition, both team leaders and team members (particularly new members) are recommended to get to know the strengths

and capabilities of their virtual team-mates. ‘Capability invisibility’ can lead to situations where individuals are given tasks that they are ill-equipped for or individuals’ useful skills are not fully utilised.

Tip #4: Relationships take extra time, effort, and money to build Virtual teams often spend too little time engaging in the types of social conversations that happen naturally when teams are face-to-face. This can hinder the development of strong team relationships. Simple acts like sending a birthday card, personalising conversations, and recognising contributions can help increase visibility of individuals and build team cohesion. Regular video calls, particularly when done over meals, can also facilitate relationships. This can take the form of a virtual “coffee catch-up” or virtual team meal (such as ‘pizza days’, for example) at regular intervals.

Tip #5: Provide extra support to newbies New people typically learn a lot about how to do their jobs and interact with others through “water cooler conversations”. But these conversations will not happen spontaneously in a virtual environment. To recreate the water cooler dynamic, organisations can create virtual hangout spots (using software like Sococo or Yammer). And leaders can create a “connection passport” for newbies, providing them with introductions and guidance about how to build relationships with various people they should know.

Tip #6: Unmute the distractions The research also found that, for small team conference calls, encouraging team members not to mute calls fostered a more natural flow of conversation. Unmuting calls also allows for jokes and shared laughter which fosters team morale and cohesion. Some background noise (such as a barking dog) can be a reminder that people, not machines, are on the line. Of course, in big meet-

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ings (10 people or more), muting becomes necessary.

Tip #10: Use different technologies for generating options, taking the pulse, and communicating decisions

Tip #7: Use video technology whenever possible

Leaders going online need to take the time to learn about the different communication technologies that are fit for different purposes. For brainstorming different options, the research suggests that it is best to use some sort of asynchronous software (such as Stormboard, Moxtra or Twoodo) that allows team members to come up with ideas independently. This is especially useful to draw out ideas from introverts, rather than relying on the loudest people in the room. For quickly getting a sense of how people feel about options, use anonymous polling software (Yammer or ADoodle, for example). And communicate major decisions through technologies that convey emotional tone and that allow for questions and answers (such as videoconferencing).

Related to the above, was the concern of many interviewees that members who dial in on conference calls are not paying attention or do not feel comfortable to share their views. Video technology allows leaders and teammates to pick up on non-verbal cues such as when a member is trying to have input or agreeing/disagreeing with what is being said. Several interviewed experts recommend having a rule that everybody should share their videos.

Tip #8: Preserve and curate digital information One of the virtues of doing things virtually is that the conversations and decisions are recordable and searchable. This can be accomplished through tools like Slack, which integrates different kinds of files (such as Google docs, gmail, github, dropbox, video recordings and others) into one easily searchable repository. And when someone makes a virtual presentation that contains useful information, be sure to record it, label/tag it, and post it in an easily accessible place. Effective virtual teams use this to their advantage. Whenever they confront a problem they’ve seen before, or perhaps if something fails and they need a plan B, they do a quick search. As one interviewee said, “One of the great things about virtual teams is that you don’t get that feeling that you’re starting from scratch as much.”

Tip #9: Limit boundary permeability and buffer your team While team members can be added more easily to virtual teams, than to conventional teams, a leader needs to strictly regulate this. New members must be socialised into a team to ensure that team cohesion and trust is maintained. Larger groups can also add to problems with accountability, again necessitating the need to regulate team size.

Other benefits of virtual teams Apart from dealing with the potential organisational fallout of coronavirus COVID-19, virtual teaming affords an opportunity to increase and leverage cultural and geographic diversity yet comes with a unique set of challenges. The challenges of virtual teaming can be overcome by any leader through concerted effort and discipline. Organisations that optimise the use of virtual teams may be well placed to reap the rewards of a diverse workplace including enhanced innovation and performance post-coronavirus and well into the future. This article was first published at www.businessthink.unsw.edu.au – the journal of UNSW Business School. Will Felps is an Associate Professor in the School of Management at UNSW Business School. He teaches and conducts research on a wide range of organisational behaviour and management topics. Virginia Kane is a director at Nous Group, an AGSM MBA and also served as a strategy consultant – Entrepreneurship@UNSW.

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