Western Sydney Business Access - December 2020

WESTERN SYDNEY BUSINESS

December 2020 | Issue 116 | www.accessnews.com.au

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ICONIC HAWKESBURY SHOW Great news as Govt commits funds for 2021 event: 4

LIGHT RAIL ON TRACK

Progress as first tracks laid at Westmead: 2

ORAN PARK ACCELERATES

Govt approves rezoning to allows new shops, homes: 3

CATHOLIC EDUCATION 200 It all started in Western Sydney. Special Feature.

WSABE 2020: WINNERS SHINE

WINNERS for the 30th Annual Western Sydney Awards for Business Excellence (WSABE) were announced at a covid-safe gala event on November 20 at Rosehill Gardens. Keynote speaker was Senator Marise Payne, Liberal Senator for Western Sydney, Minister for Foreign Affairs, Minister for Women. Prior to the first winners being announced, Senator Payne, delivered an extensive overview of Western Sydney’s business economy.

See her speech and the full WSABE wrap up inside.

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Light rail on track at Westmead Significant progress had been made on the project HE first tracks have been laid on the $2.4B Parramatta Light Rail, marking a major milestone for the project.

Minister for Transport Andrew Constance said the start of trackwork at Hawkesbury Road in Westmead showed significant progress had been made on the project.

“The Parramatta Light Rail is essential for future-proofing this growing precinct, one of the largest medical, education and research hubs in the southern hemisphere,” Mr Constance said “We will see ‘turn up and go’ light rail services running through here in the next few years. That will mean a tram arriving every 7.5 minutes in peak periods. Along with Sydney Metro West and our train and bus services, it will help to cater for an estimated population of more than 40,000 staff and 30,000 students.”

“Not only are we future proofing public transport for the area, this project is supporting 5,000 jobs as we rebuild the post-COVID economy here in NSW,” Mr Constance said.

Treasurer Dominic Perrottet said more than $650M would be included in the 202021 NSW Budget to deliver this first-class infrastructure project and drive job creation.

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Track building at Westmead.

“This Budget continues to build on our record infrastructure pipeline, which is delivering projects that will not only ease the burden on commuters but will spearhead

our economic recovery from the pandemic by creating and supporting jobs,” Mr Perrottet said.

The track installed at Westmead consists of 18-metre lengths of grooved rail weighing almost one tonne each, set in a concrete slab that covers drainage and utility services.

Member for Parramatta Geoff Lee said the 48-metre track installation follows months of preparation including the relocation of underground utilities and the widening of Hawkesbury Road, Westmead, in association with the Westmead Redevelopment, one of the biggest health infrastructure projects in NSW.

“The community and local businesses will ultimately benefit from the convenient public transport option at their doorstep,” Dr Lee said.

“We thank the community for its patience during the recent road closures and night works, both of which have helped to minimise disruption in this busy medical and residential precinct.”

The Parramatta Light Rail will have a number of sections where it will be free from overhead wires to seamlessly integrate with the surrounding environment.

Track will continue to be installed in sections across the alignment as areas become available.

The 12-kilometre, $2.4B Parramatta Light Rail will connect Westmead to Carlingford via the Parramatta CBD and Camellia, and is expected to start sevices in 2023.

Alive 90.5 FM finalists in radio awards

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OCAL community radio station Alive 90.5 FM is a finalist in five categories for the 2020Community Broadcasting Association of Australia (CBAA) Awards.

Alive 90.5 FM Chairlady Gillian Schrickker said she is delighted with this achievement. The station covers Parramatta, Hills and Blacktown.

“So proud to be Chairlady of Alive 90.5 with five programs and volunteers being finalists for the 2020 CBAA awards.

This is a great day for one of the best community radio stations in Australia,” Gillian said.

Reaching finalist in five categories is the best the station has achieved in

a long while and comes on the back of being finalist in two categories in 2019, and the station’s Sunday Sports RoundUp program receiving an award in 2018.

The categories for which Alive 90.5 FM are finalist for 2020 are: • Excellence in Technical Innovation: COVID-19 Remote Broadcasting.

• Excellence in Technical Services: Darryn Capes-Davis.

• Best Online Content: The Vividha Dance Series.

• Contribution to Australian Music-Radio Program: Australian Spectrum Show.

• Troy Garner Excellence in Sports: Sports Round-Up.

WSBA enables readers to appreciate and engage with the physical, community, cultural and business environments of one of Australia's fastest growing regions, Greater Western Sydney.

CONTENTS News Trends WSABE feature Year in Review Auto Catholic Education Parramatta Business Awards Family Business Technology Recruitment

Darryn Capes-Davis.

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COVER: Shows the room at WSABE 2020 under Covid-safe conditions at Rosehill Gardens.

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DECEMBER 2020 Western Sydney Business Access (WSBA) ACCESS NEWS AUSTRALIA PTY LTD ABN 39 600 436 799 Publisher/editor: Michael Walls M: 0407 783 413. E: michael@wsba.com.au Associate Editor: Dallas Sherringham Journalists: Red Dwyer, Elizabeth Frias, Paul Haigh.

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Jobs as Oran Park accelerates REZONING proposal to allow more homes, jobs and public spaces in Oran Park has been approved as part of the NSW Government’s Planning System Acceleration Program.

Minister for Planning and Public Spaces Rob Stokes said the rezoning would allow the development of an apartment tower with nearly 60 new homes on top of Oran Park Podium shopping centre and a new 3,000 square metre park.

“This is an exciting project for Sydney’s south-west that will bring a more affordable and diverse mix of one-to-four bedroom homes in the heart of Oran Park, allowing people to live close to shops and restaurants,” Mr Stokes said.

The approval will also provide work for 60 construction workers and a $30M economic boost as part of the NSW Government’s COVID Recovery Plan.”

Member for Camden Peter Sidgreaves said the shopping centre will become a new local landmark, with more homes, shops, restaurants, offices and open space for the community.

“It’s fantastic to see this old vacant site

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Artist impressions of the redeveloped Oran Park.

transformed into the heart of a walkable community with vibrant streetscapes, homes, shops, parks and pedestrian links,” Mr Sidgreaves said.

“A new 3,000sqm park will also be delivered on the corner of Oran Park Drive and

Peter Brock Drive to give locals and visitors more open space to relax and play.”

This project is one of 11 projects in the sixth tranche of the NSW Government’s Planning System Acceleration Program. To date, the program has created opportunities

for more than 50,000 direct jobs and more than $25B of investment.

A development application to construct the new residential tower has already been lodged with Camden Council and can now be determined following the rezoning approval

Hills Mayor calls for asbestos reforms AYOR of The Hills Shire, Dr Michelle Byrne is calling on the State Government to subsidise the S.88 Levy.

Mayor Byrne said subsidising the dumping levy would go a long way to eradicating illegal dumping and the concealment of asbestos – a deadly, fibrous construction material that can cause a number of health problems (if the fibres are breathed in), including cancer, asbestosis and mesothelioma.

“A new approach to the disposal of asbestos is

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urgently required,” Mayor Byrne said.

“Asbestos is the type of material that needs to be carefully removed, managed and disposed of safely. However, it appears that there are some people who are avoiding paying these fees associated with safely removing and disposing of this hazardous material, and dumping it on private and public land.

“To curb illegal dumping, I am asking the State Government to amend the Protection of the Environment Operations (Waste) Regulation

WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

2014 to allow an exemption of the waste levy for disposal of asbestos at a licenced facility,” Mayor Byrne added.

Mayor Byrne has already written to The Minister for Innovation & Better Minister, The Hon. Matt Kean MP, requesting for these changes to be made.

“Asbestos is found in more places than you’d think and if your home was built before 1990, there’s a good chance it has some asbestos,” Mayor Byrne said.

Dr Michelle Byrne.

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Iconic Hawkesbury Show gets funded HE iconic Hawkesbury Show, which was cancelled this year because of the COVID-19 pandemic, will receive a $70,000 funding from the Federal Government’ in a major win for local businesses, volunteer organisations and producers.

Minister for Agriculture, David Littleproud MP, and Liberal Senator for Western Sydney, Senator Marise Payne, said the first payments under the Supporting Agricultural Shows and Field Days program will roll out before Christmas.

“Two months ago, I launched this package to reimburse eligible costs for shows and field days who had to cancel because of COVID-19,” Minister Littleproud said.

“These events bring our families and farmers together, build community spirit and help bridge the divide between country and city.”

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Senator Payne said the iconic Hawkesbury Show will return in 2021, supporting tourism and jobs and showcasing the best of the Hawkesbury.

“In June, the president of the Hawkesbury District Agricultural Association, Ross Matheson, told the Hawkesbury Gazette he was hopeful of securing funding,” Senator Payne said.

“So, I am very pleased to confirm that not only will the Association receive government support, they will receive the maximum amount of funding available.

“This is welcome news for local jobs and businesses in the Hawkesbury as we comeback from the COVID-19 pandemic.

“Ross, Andrea and the team at the Hawkesbury District Agricultural Show have shown remarkable resilience throughout the year and this is a really positive outcome to round out 2020.”

Ross Matheson, President of the Hawkesbury District Agricultural Association, said the funding was good news for the Hawkesbury.

“The Hawkesbury District Agricultural Association is delighted to be the recipient of funding under the government’s COVID-19 Relief and Recovery Fund,” Mr Matheson said.

“2020 has been a particularly difficult year, with the Hawkesbury suffering from bushfires, floods and then impacted

by COVID-19, which meant we had to cancel our show just 6 weeks prior.

“The announcement of $70,000 ensures the continuation and sustainability of our Association and will enable us to plan for the staging of a Show in 2021.”

Secretary of the Association of Agricultural Field Days of Australasia Wendy Franklin welcomed the fast turnaround of applicants’ approvals.

New homes to ease Camden housing stress LDER people and single-parent families will benefit from 122 new social and affordable homes developed close to transport, shops and services in South Western Sydney.

Minister for Families, Communities and Disability Services Gareth Ward said the completion of BaptistCare’s Narralling Community in Elderslie is the latest milestone in the NSW Government’s $1.1B Social and Affordable Housing Fund (SAHF).

“A strong pipeline of modern, fit-for-purpose new homes is helping reduce housing stress and is providing secure housing for people who need it most,” Mr Ward said.

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“This project is an excellent example of the work the NSW Government is doing in collaboration with community housing providers, which is not only creating great social outcomes but also significant economic benefits in the form of local jobs.”

The project consists of 84 one-bedroom villas for seniors and 38 two-bedroom townhouses for single-parent families.

The complex features landscaped gardens, a BBQ area, community centre, a veggie garden and playground.

BaptistCare CEO Charles Moore said BaptistCare is delivering 500 homes as part of the SAHF, which will support people facing rental stress and homelessness.

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Ampol’s epic return to Western Sydney Northmead site the first of many outlets  ELIZABETH FRIAS USSIE iconic service station Ampol is back, this time in partnership with supermarket giant Woolworths.

Founded in post-Depression 1936 as Australian Motorists Petrol Company, and through the years and one world war popularly nicknamed Ampol, it recently came back to Western Sydney at Northmead.

The suburb is proudly claiming the first returned Ampol homebase, certainly among the firsts of the 550 rebranded Ampol Woolworths Metro that will roll out across NSW in the next two years.

Across Australia, there will be 1,900 of them flying the flag for both Ampol fuel and Woolworths’ fresh food in a revitalised world-class business model of a convenience store hatched by the two multinational companies to measure up to the expectations of its customers.

The communities in upmarket Randwick in the north shore and Lane Cove West in booming northwest side of Sydney has both welcomed Ampol Woolworths Metro last month.

“Our Northmead site brings to life our drive to be world-class in everything we do and celebrate the best of our convenience offering through the Woolworths Metro format and our unparalleled experience with premium fuels through our Amplify range,” an Ampol spokeswoman told Access News.

“The Ampol Woolworths Metro format brings together the best of each brand’s

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offering high quality fuel, great customer service and fresh food.”

The Northmead store’s opening last month showcased everything its customers would expect from an Ampol local fuel store with an added range of fresh foods, and pick-me-up latte, in a Woolworths Metro one can describe as “fresh food for now and food for later.”

They won’t miss out reminiscing When customers fill-up their bowsers at Northmead they won’t miss out reminiscing Ampol’s recognisable Australian heritage that faded in the petrol business circle scene in 1995 when Caltex bought it.

From retirement the iconic Aussie name resurfaced in 2013 in Singapore and two years later, Caltex converted its fuel refinery in Kurnell NSW to an import terminal after Chevron relinquished its 50 per cent stake to Caltex Australia to now become full owner.

In the annual general meeting of

Iconic Ampol back in the day.

shareholders last May, Ampol finally got its old name back following on Caltex’s earlier announcement it was bringing the brand back to its Australian home ground.

“Our decision to bring Ampol back reflects the focus we still have today on our heritage of friendly and efficient service, high-quality Australian-made products and being part of the local community,” said Managing Director and Caltex Australia CEO, Julian Segal, in an earlier announcement of its move.

“Many of our employees and customers still have strong memories of what Ampol stood for in Australia. It’s a brand that our people, partners and customers can be proud to be part of helping to recreate and revitalise and it remains a perfect fit for the modern company we are today.”

When Ampol left the market in 1995, a litre of unleaded petrol was priced around 60 cents. That has doubled now but it still seems like yesterday with a name like that, at the bowser at least.

Green light for Woodville Rd upgrade

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ORK to upgrade the intersection of Woodville Road, Church Street and Parramatta Road at Parramatta will start soon after receiving the green light on Australian Government stimulus funding.

Dr Geoff Lee, Member for Parramatta said the Australian Government is investing $240 M to fast-track 11 congestion hotspots around Sydney to keep traffic flowing and assist the economic recovery from the Coronavirus pandemic.

The Royce

“The intersection of Woodville Road, Church Street and Parramatta Road has been identified as a congestion hot spot with more than 33,000 vehicles travelling on Woodville Road and more than 23,000vehicles using Parramatta Road every day,” Dr Lee said.

“The intersection upgrade involves adding an additional right-turn lane from Woodville Road onto Parramatta Road and a dedicated right-turn bay from Woodville Road onto The Crescent.

“An additional through lane will be

FINAL STAGE, SELLING FAST

built from Parramatta Road onto the M4, as well as an extended left turn bay from Woodville Road onto the M4.”

This work supports the recent upgrade of the M4 Church Street exit, which opened to traffic in December 2019, and the ongoing upgrade of the Great Western Highway, Church Street and Parkes Street intersection at Parramatta.

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World-class University at Westmead Facility supports health precinct’s world-leading status WORLD-class multi-disciplinary university campus will be able to be delivered within the Westmead Health and Innovation District with the signing of a framework agreement between the NSW Government and the University of Sydney.

The new University campus will build on the district’s role as one of the largest health, education, research and training precincts in Australia.

Minister for Jobs, Investment, Tourism and Western Sydney Stuart Ayres said the agreement was an important step for the long-term future of the Westmead Health and Innovation District.

“A globally recognised University campus in the Central River City at the core of the Westmead Health and Innovation District will drive innovation and catalyse future growth, ensuring we become a world leader in lifelong education and research partnerships that save lives and cure diseases,” Mr Ayres said.

Mr Ayres said over the next 30 years, the NSW Government’s vision for the District is expected to create more than 20,000 new jobs and contribute an additional $2.8 billion of economic output per year to the NSW economy.

“Having the University at the core of the Westmead Health and Innovation District will help transform the district into a powerhouse of invention, creativity, and commercialisation, and home to world-leading enterprises, start-ups, researchers and students,” Mr Ayres said.

out Westmead and the future of the site.

“Westmead Health and Innovation District will continue to deliver world-class health services for the communities of Western Sydney by developing new and innovative models of health care.”

Minister for Skills and Tertiary Education and Member for Parramatta Geoff Lee said the agreement was a win for Parramatta and Western Sydney.

The agreement marks the next step in exclusive negotiations between Government and the University which commenced in November 2018.

It confirms the University of Sydney as the ‘educational anchor’ for the Government’s planned innovation district, based on the University’s leading status as a top-100 global university.

It also confirms a site for the new campus in Parramatta North adjacent to the Westmead hospitals, and a process for ongoing engagement once land for the proposed campus becomes available for development

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and timings of the campus development, the University hopes to attract more than 25,000 students and 2,500 staff by 2055 and provide affordable student and staff accommodation.

Minister for Health and Medical Research Brad Hazzard said the NSW Government and the University of Sydney are committed to working together as health will continue to be a strong focus through-

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Former Vice Chancellor’s vision Mr Ayres paid tribute to the vision of the outgoing Vice-Chancellor and Principal of the University of Sydney, Dr Michael Spence AC, to expand the University’s presence in Western Sydney over coming decades, contributing to the economic, social, cultural and intellectual growth of the area and the broader Sydney metropolis.

Dr Spence, who will become President and Provost of University College London in January 2021, said he was delighted the University of Sydney and NSW Government had agreed to develop a shared vision for a mixed-use University campus at Parramatta/Westmead.

“This once-in-a-century opportunity in Western Sydney would build on our 40-year history at Westmead and create a genuinely multidisciplinary major campus that enables new partnership and innovation opportunities for all of Sydney,” Dr Spence said.

“We are committed to offering students in Western Sydney more opportunity to study and pursue research with our incredible academics to help solve some of the world’s most challenging problems.”

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Six new suburbs officially named ROM the indigenous words for local flora and fauna to military and local government history, the naming of six new suburbs commemorates the heritage and culture of the north west area of Blacktown City.

NSW Minister for Customer Service, Victor Dominello MP, approved six new suburbs and the realignment of seven existing suburb boundaries in the North West Growth Area, within Blacktown City.

The new suburbs of Angus, Grantham Farm, Melonba, Nirimba Fields, Richards and Tallawong officially took effect on November 6, 2020.

Suburb boundaries have been realigned in Marsden Park, Quakers Hill, Riverstone, Rouse Hill, Schofields, Shanes Park and Vineyard.

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Blacktown City Mayor Tony Bleasdale, OAM said the suburbs of the North West Growth area such as Marsden Park, Quakers Hill, Schofields and Rouse Hill are experiencing enormous growth.

“We estimate that our City’s suburbs in the North West Growth Area could eventually provide 85,000 homes and have a population of 250,000 people.

“A process began in 2014 to create new suburbs of a more manageable size for the existing and incoming residents given the significant growth in population. Extensive public consultation has been held in the intervening years with residents invited to submit suggested suburb names.

“Many suggestions from both Council and residents were put forward and they were judged by Geographical Names Board

WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

against a number of criteria. Some were rejected and then we went back for more public consultation.

“The process continued until the Geographical Names Board decided on the final six names that met with majority approval.”

Mayor Bleasdale said.

The new suburb names are based on the themes of geography, history and botany.

The suburb boundaries are based on natural and built features, such us creeks, railway lines and major roads.

Angus is named after John Angus, President of Blacktown Shire Council (1917-1920). His father James Angus was a foundation member of Blacktown Shire Council.

Grantham Farm Estate was a subdivision of the original 1,000-hectare land grant

of ‘Riverstone’ made to Lieutenant-colonel O’Connell by Governor Macquarie.

Melonba is the name given by the Darug people for a type of wattle found in the area.

Nirimba Fields represents the former RAAF site that was commissioned by the RAN as HMAS Nirimba in 1953. Nirimba is the Darug word for ‘Pelican’.

Richards is named after Benjamin Richards, who established the Riverstone Meatworks in 1878.

Tallawong, the Darug word for the Apple Gum Tree, shares the name of the Metro station located within its boundaries.

Full information can be found at: https://www. blacktown.nsw.gov.au/News-Media/New-andmodified-suburbs-in-Blacktown-City

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SCAM ALERT: Christmas warning Sophisticated impersonations are netting scammers millions  ELIZABETH FRIAS UTHORITIES has lifted the lid on scams triggered by COVID-19 and warned against fake online shopping websites particularly this Christmas, phishing for personal information, and superannuation or taxation fraud.

According to Scamwatch, sophisticated digital technologies are favoured tools by scammers to steal money or personal details from vulnerable people.

Since January, more than 5,000 incidences of scams netting $6M were investigated by police fraud squads.

Over 12,000 scams uncovered involved online shopping with $7M in losses, or an increase of 42 per cent this year.

COVID-19 frauds surfaced during the lockdown with initial 94 reports on bogus online sales of products and investment opportunities.

The statistics quickly climbed on multiple reports of phishing for personal information sent via email or text messages claiming to be official information on Coronavirus.

The Federal and NSW Police and Scamwatch, run by the Australian Competition and Consumer Commission (ACCC) immediately ramped up public education campaigns to deter the escalation of evolving COVID-19 crimes.

“We’ve had a wide variety of scams reported to us, including fake online stores selling products claiming to be a vaccine or cure for coronavirus, and stores selling products such as face masks and not providing the goods,” said ACCC Deputy Chair Delia Rickard in a media statement.

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ACCC Deputy Chair Delia Rickard

By April, Scamwatch noticed pet scams were going viral and by November, a staggering 2,111 various puppy breeds worth $2.1M was lost to scammers who took advantage of people’s loneliness being in lockdown.

Difficult to determine origin of the scams Fraud investigators found it difficult to determine if the spike in puppy scams were “real or scams” so they tracked down the reports since April how online sales went up five times more than the 2019 puppy scams that only netted $360,000.

Scamwatch recorded the losses to fraudsters: 568 vehicles worth $808,571; 356 laptops/computers/drones/ipads $205,496; 428 phones - $258,199; 569 pairs of shoes - $81,502; 250 types of clothes - $35,693; 204 toys - $39,498; 182 games

such as Nintendo/X-Box/Jigsaw - $38,000; 110 handbags - $55,782; and 172 BBQ products - $55,782.

By July, scammers made the matters worse by impersonating the World Health Organisation, Australian government departments such as the Department of Health at Federal and State, the Department of Human Services, Australian Federal Police (AFP), the Australian Taxation Office (ATO) as well as businesses such as travel agencies and telecommunication companies.

From January to July this year, Scamwatch recorded 7,100 incidents of impersonating frontline government departments dealing with health and financial hardship cases of jobless Australians as businesses affected by the pandemic closed.

The cases include 67 identity theft reports impersonating the health departments and human services with $8700 lost to scammers; 443 involving the AFP with $176,000 losses; 1,070 reports involving Services Australia with $94,000 losses; 1,638 fraudulent MyGov claims with $105,000 losses; 2,016 Department of Home Affairs scams with over $99,000 losses; and 2389 ATO scams with $905,000 losses.

Initial estimate of losses is $1.2M but, Scamwatch statistics are likely to go much higher as police investigations continue into the New Year.

There has been a surge in scams victimising various age groups during the annual tax reporting period from July to October such as fake text messages claiming to be from ATO or DHS or cold callers claiming they can help gain early access to superannuation of which 84 cases were recorded.

An example of a sophisticated scam

In 2019, the 45-54 age group lost over $6M to superannuation scams but COVID-19 victims were mainly younger age groups buoyed by the unemployment crisis to access their superannuation savings when the government allowed it in April.

Last October, NSW Police warned the public against transferring cash, gift cards or iTune cards online to people they do not know.

Police were investigating the case of a young woman from Western Sydney who lost $1000 to impersonators that claimed the 24-year-old owed ATO in unpaid taxes and will be arrested if she fails to pay immediately.

Phishing scammers’ tactics include sending an email or text message claiming to represent a government department and asking for sensitive personal information such as tax file number, superannuation account number, driver’s licence and Medicare card number to confirm their eligibility for government assistance if they have been exposed to COVID-19.

For more details on how to avoid being a victim of fraud or scam, visit www.scamwatch.gov.au/ get-help or https://www.police.nsw.gov.au or call Crime Stoppers on 1800 333 000

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Transport

www.wsba.com.au

Charging ahead with electric buses ORE than 50 new electric buses will roll out across Sydney over the next year, as part of the NSW Government’s commitment to deliver faster and quieter services.

Minister for Transport and Roads Andrew Constance said the government is transitioning the state’s fleet of 8,000 buses to zero emission technology.

“I am excited to see us one step closer to our vision of creating a greener, cleaner and healthier future for the people of NSW, with more people now able to enjoy our electric bus fleet right across Sydney,” he said.

“Over the last 18 months we’ve been trialling five electric buses in the Inner West, and the feedback from drivers and customers has been positive.

The new electric buses are part of the Government’s fleet replacement program, with the first vehicles expected on the road during the first quarter of 2021.

They have been ordered from a range

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Recharging an electric bus.

of manufacturers, including BCI, Yutong, Nexport BYD Gemilang and Nexport BYD Volgren.

They will be rolled out by several operators – Punchbowl Bus Company, Busabout and Interline in the south west, Transdev in

the north, with Transit Systems making the largest order for the inner west with more than 30.

Transport for NSW’s Deputy Secretary of Greater Sydney Elizabeth Mildwater said more local manufacturers will feature in future orders of zero emission buses.

“There are a lot more zero emission buses to come and we’re delighted that local manufacturers like Bustech and Custom Buses are getting into the game with their buses currently undergoing a review to ensure they meet local standards, while Nexport is planning to set up a local plant,” Ms Mildwater said.

“Once they and other manufacturers are ready, our operators will have more choices to buy locally. In the current order, the Volgren bus is being assembled in Victoria using a chassis made by Nexport BYD overseas.”

VIDEO: www.netwerx.tv

First smart motorway in use RIVERS are now are using the State’s first smart motorway on the M4, after it was switched on for a month-long trial.

Minister for Transport and Roads Andrew Constance said the $600M M4 Smart Motorway project will provide safer and more reliable trips.

“Crews have been working hard since December 2017 to build the infrastructure needed for this amazing system, which will improve travel times for more than 150,000 vehicles using the M4 each day,” Mr Constance said.

“We now see overhead gantries activated between Penrith and Parramatta, with the rest of the new technology being switched on over the next month to allow drivers to get used to the changes.

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“Journeys along the M4 will now look different so we really need drivers to be aware of the changed traffic conditions and are encouraging drivers to take extra care.”

Transport for NSW Chief Operations Officer Howard Collins said the new ramp signals and overhead gantries will improve traffic flow.

“This technology will ensure less stop-start traffic and sudden braking at some of the most congested points along the motorway,” Mr Collins said.

“When the entire M4 Smart Motorway is operational, journey times along the M4 between Penrith and Parramatta are expected to be reduced by up to 15 minutes in the morning peak.”

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The smart M4 motorway.

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Covid

www.wsba.com.au

Drive through testing at Fiddler ESTERN Sydney Local Health District (WSLHD) has opened another drive-through testing clinic in Rouse Hill to provide more convenient access to COVID-19 testing.

The clinic has been rapidly opened in response to traces of COVID-19 being detected as part of the state’s sewage detection program in the Hills District.

The latest drive-through clinic will be open 8am-4pm, seven days a week in The Fiddler car park, Rouse Hill 2155, accessed via Commercial Road.

This clinic is wheelchair accessible, all ages are welcome, and no booking or GP referral is required.

WSLHD chief executive Graeme Loy said the District is committed to providing safe, easy and convenient access to testing for all who need it.

“We set up this clinic in under 24 hours to ensure we stay on top of COVID-19 in Western Sydney Local Health District. We continue to be ready to rapidly open other clinics if necessary,” he said.

There are currently more than 23 testing clinics across Western Sydney Local Health District.

If you have any symptoms, it is important you self-isolate and arrange to get tested. Symptoms of COVID-19 include a sore throat, cough, high temperature or unexplained tiredness.

Anyone arriving for testing is advised to stay inside their vehicle at all times.

Health staff follow strict infection control protocols for the safety of themselves and others.

Western Sydney Local Health District thanks The Fiddler for their support in providing a location for their latest pop-up clinic.

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Covid testing at The Fiddler.

Covid-safe notifications on OPAL app

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OVID-safe physical distancing and passenger occupancy notifications will now be available for customers using the Opal Travel app for trips on Sydney Trains and Metro.

Minister for Transport and Roads Andrew Constance said eligible customers will be able to receive real time alerts based on the capacity for the service they typically travel on, as well as the usual advice on trackwork, delays and major incidents.

“The new feature is a world leading piece of innovation that uses real-time capacity and predictive data to help customers make better choices when travelling,” Mr Constance said.

“We have already implemented the green dots across the network, and the notifications are another way we can help maintain physical distancing and keep people COVID safe.”

Transport for NSW worked closely with Amazon Web Services (AWS),

Tigerspike, and AppJourney to deliver the COVID Safe travel notifications in just 12 weeks.

AWS’s Director for Public Sector in Australia and New Zealand Iain Rouse said the collaboration is another example of how technology can help prevent the spread of COVID. For more information visit https://transportnsw. info/covidsafe-travel-notifications

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Trends

www.wsba.com.au

Welcome to the New World Office Five global workplace trends to watch out for  DALLAS SHERRINGHAM T used to be so easy: a coat of fresh paint, new desks and chairs plus a fancy fax machine and nice sign and your office makeover was ready for work.

The staff arrived at nine and went home at five. You had the perfect office.

Not today. Welcome to the new world of office design and worker health and welfare.

And welcome to a world where there are no borders and where you key staff may be based in Padstow, Perth, Pakistan or Paris.

Leading Swedish company Kinnarps. com.au provides interior workspace solutions for offices and public environments.

Recently, the company released its latest Trend Report into the future office. It identified five important trends that will have great impact on the way we work – and play.

The report noted that ‘our world today is mashed up multifaceted, with borders and barriers becoming blurred at all levels.’

The report said: ‘Geography is no longer a factor – the issue is identifying talent and keeping it, wherever you might find it – no matter what age, gender or culture. This increasing openness and connectedness has created one vital focus area where we must concentrate our creative thinking: diversity.

Understanding our minds and bodies is now a prerequisite for understanding and building a modern work life environment.

So, what are the workplace design opportunities of the diverse decade?

For this report, we were allowed to pick the brains of a specially selected group of inspiring minds representing architecture, design, tech and innovation. We identified five strong trends that will in many ways fundamentally change our work lives, each and every day, and discovered that smart design will be a key to creating workplaces and life spaces tailored for the diverse decade.

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TREND 1: DIVERSE DESIGN How can we design workplaces to meet the needs of many?

Looking into the future, design equality and inclusive environments will be a matter of course in all workplaces. We can see three major shifts taking place.

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1. For the first time in history, we will have four generations working side by side, meaning that their different ways of thinking and acting must be taken into consideration when designing working environments.

2. The struggle for equality between women and men in our professional lives is entering a new phase. Questioning the existing design status quo from a gender perspective will be a driver for creating a truly inclusive workplace environment.

3. Everyone has a different way of thinking to find solutions and solve problems.

A main difference is the one between the introvert and the extrovert personality, and the future workplace should cater to both.

How do we offer a mindful workplace when technology is evolving at a ferocious pace, turning the working situation upside down for most people?

These three main shifts, coupled with the more global workforce, create a true cultural melting pot. Together, they drive the demand for design that caters for all types of physical differences while underlining the need for inclusive design: design that considers the full range of human diversity with respect to ability, language, culture, gender, age and other forms of human difference.

TREND 2: OFFICE BIOLOGY How to create a sustainable and ergonomic professional environment?

Health is wealth, they say. Today, our cognitive cogs and the diversity between them, are being increasingly seen as equally important to our physical needs in the workplace. In order to build a strong employer brand for the future, companies have to offer work environments adapted to both our bodies and our minds.

By creating ergonomic workplaces that actively make users move around, like sit/

stand desks and ergonomic free motion office chairs the risks for work related injuries are effectively reduced. What about the mind? How do we offer a mindful workplace when technology is evolving at a ferocious pace, turning the working situation upside down for most people?

Research shows that boring offices that do not work are a downright health hazard and result in more days off work sick. Our surroundings have the greatest impact on our brains. In a mindful workplace where people are in focus, there is an understanding that soft values play a vital role when it comes to well-being and that design and psychology are interlinked.

TREND 3: TECHITURE How can we use analogue and digital architecture to create the new workplace?

The interaction between technology and architecture is called Techiture, and is a main driver in the next great design shift.

Digital solutions for more seamless ways of work are already here, making those who seize these opportunities winners in the coming decade of diversity. The art of designing for workplaces adapted to human relevance, not hardware dominance, is key to the future employee environment.

Future corporate workspaces will look and operate in fundamentally different ways from how they have in the past. Internet of things, connectivity and big data are cutting us loose from geography making it possible to move freely.

The traditional office is slowly disappearing and successful companies have to be open to accept many different workplace solutions. Suddenly all the rigid requirements for standardised computer cables, floor panels, lighting and air conditioning are gone.

The working environments of the future are going to be characterised by workplaces customised with people in mind and not hardware. The goal is to create environments that are as interactive as possible. The workplace should not only be a place where employees sit passively, receiving hoards of information, but should be a place where you can build living environments that encourage debate and creativity. A high-tech lifestyle in an apparently relaxed environment.

TREND 4: CO-CREATION How can we collaborate without borders?

How will tomorrow’s companies work?

The days of companies trying to hide their methods of production behind closed doors are a thing of the past. Instead companies and customers collaborate to drive the design process. The main issue for companies is to become transparent, to build trust and create a design dialogue together with employees and collaborators around the world.

Collaborating and creating together – from anywhere, at any time, in small companies as well as large corporations – is becoming simpler and smoother, and these new possibilities are impacting the design of everything from small objects to workstations and whole buildings. This will also of course change and place entirely new demands on our workplaces.

TREND 5: MICRO-MULTINATIONAL Where has the workforce gone?

Borderlessness distinguishes the modern workforce, with people constantly moving from one place to another and the task at hand being accessible through the virtual cloud across continents and countries. This drives a change where the growth of independent workers – freelancers, the self-employed, consultants and contractors – reflects an entrepreneurial surge of startups and sole proprietorships.

In search of supportive places to work beyond home offices and Internet cafés, this brings the emergence of a new category of workspace, and design will follow suit.

The liquid work space manifests itself in for example the form of home offices, pop up-workplaces and co-working communities.

To effectively redesign the workplace one must rethink the way we live and work on a much broader level since this era of multi-micronational co-workers is changing the way our society is built. Society is in turn built on community, and those set on designing for co-working do best in focusing on community to attract the diversity that interdisciplinary collaboration requires.’

Source: Kinnarps.com.au

WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

Stories of triumph, resilience and determination The following is an edited extract by Senator the Hon Marise Payne, Minister for Foreign Affairs, Minister for Women, Liberal Senator for New South Wales to Western Sydney Awards for Business Excellence delivered on Friday, 20 November 2020 in Parramatta. been like no other year in our lifetimes.

The impacts of the health and economic crisis that is COVID-19 have been global impacts, placing great stress on the rules, institutions and relationships that contribute to the safety, prosperity and openness of Australia’s region – the Indo-Pacific.

In my role as Australia’s Foreign Minister, most of the international engagements that I would usually have in foreign capitals or in Canberra when counterparts visit from overseas have happened virtually from my offices in Parramatta – often in the middle of the night.

I take great pride in being able to tell you that the response from Australia to COVID-19 – on the economic, social and health front – has gained significant respect and admiration from all over the world.

So while our focus at home is supporting the economic recovery and strengthening our health systems, we are using our voice overseas to ensure that our values, our national interests and our perspectives are a key part of the global conversation on how the world emerges from the pandemic.

As Australia’s Minister for Women, I know that this pandemic has disproportionally impacted women and girls both here and abroad. Which is why our budget sets out an economic recovery plan to support Australian women back to work, with tailored and targeted support to help women overcome barriers and succeed.

2020

Senator Marise Payne at the 2020 WSABE gala event.

They have also been personal, impacting every household and business here in our Western Sydney community.

Earlier this year I launched my Western Sydney Economic Recovery Survey, sending it out to thousands of businesses.

The survey asked technical questions about turnover, operations, staff. But it also asked what business owners were most proud of.

Among the responses was an eye hospital in Westmead. And they told me that the thing they were most proud of in 2020 was that they were ‘surviving’.

Tonight, we have pause to reflect not only on the fact that you have all survived 2020, but that you thrived.

WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

And I cannot think of a more perfect forum than the Awards to recognise this fact. Since 1990, WSABE has been – and remains – the premier forum recognizing the achievements of businesses across Western Sydney.

I’ve done the maths. Over 500 awards have been issued since. These past recipients have stories to tell about their businesses’ journey. And taken together, their experiences also illuminate the rise of Western Sydney. Tonight, we add a new chapter. We add your stories.

Make no mistake you are important Stories of triumph. Of resilience. Of determination. Of some failures, I’m sure, as well.

But also, especially so this year, of success against the odds.

I consider the fact that I both live and work across Western Sydney as a badge of honour. And so should you. After all, we have so much to be proud of.

This is one of the most vibrant communities in the country reflecting the best of Australia’s cohesive and multicultural society. We are also the third largest economy in Australia, stretching from the Hawkesbury and Blue Mountains to Parramatta and down to Wollondilly. And we are a jobs powerhouse.

Every indicator tells us that Western Sydney will be the growth epicentre of NSW, and indeed, Australia.

Providing the essential services and infrastructure that our region needs is core business for both the Morrison and Berejiklian governments. Delivering the Western Sydney Airport is a clear example of this.

But getting this right is only half the story. We know that eight out of every 10 jobs in Australia are in the private sector. And these are predominantly created by small and family businesses. Setting up our region for success absolutely relies on a strong business community.

So make no mistake: you are part of the exceptional growth that is underpinning our region – that is forging a shared prosperity, that is vital to our economic recovery from the pandemic.

Yes, 2020 has been rough. But we have reason to hope, and we have reason to celebrate. To be a WSABE nominee in 2020 is special.

It is an acknowledgment of the sheer determination, hard work and passion that each of you, whether you are a business owner or staff member, have displayed in abundance. And for that, you can be so very, very proud.

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Congratulations to all finalists, winners WSABE continues its reputation as the region’s premier business event  SCHON CONDON N behalf of the Western Sydney Awards for Business Excellence (WSABE) Committee, and the organising body, The Parramatta Chamber of Commerce, we would like to congratulate all finalists and winners for our 2020 awards initiative.

As we celebrate our 30th year, the awards continue to solidify its reputation as the premier business event in the Greater Western Sydney region. We are delighted to have this opportunity to recognise and celebrate businesses of excellence.

2020 has seen the Western Sydney Awards for Business Excellence expand to cover all of Greater Western Sydney and we were pleased to welcome entries from the many diverse areas across our region.

The quality of entries received was of an extraordinary level. We want to take this opportunity to acknowledge the perseverance, resilience, and adaptability of participating businesses as we all try to navigate through the unprecedented climate that 2020 has presented.

WSABE received over 400 nominations from some of Greater Western Sydney’s most prosperous businesses, start-ups, exporters and promising young employees.

The variety and diversity of the entries received this year was phenomenal.

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Schon Condon at the 2020 Rosehill Gardens WSABE event.

This year, our judges have identified your business as a step above the rest and have deemed your achievements as worthy of recognition and celebration.

In a competitive and difficult business environment, we recognise that this is no small accomplishment. We applaud you for being recognised among the absolute best of Western Sydney.

We wish sincerely hope that these

outstanding businesses make the best of every opportunity our program has to offer.

On behalf of the WSABE Committee, we would like to extend our gratitude to Principal Partner – Commonwealth Bank, Major Sponsor – City of Parramatta, and Category Sponsors – AAA City Removalist, The Alternative Board, The Australian Turf Club, Australian Government Department

of Foreign Affairs and Trade, DOOLEYS Lidcombe Catholic Club, Energy Australia, GRENKE, HomeWorld, Parra Leagues, Parramatta Light Rail, UNE Sydney and Wenty Leagues.

Schon Condon is President of the Parramatta Chamber of Commerce. Western Sydney Business Access (WSBA) is WSABE’s media partner. WSBA is a sister publication of the Parramatta Times.

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Spreading awareness about non-toxic cooking  IN THEIR OWN WORDS Y name is Judith Viado, and I’m passionate about spreading awareness about healthy, non-toxic cooking.

I run Nutricraft Cookware with my husband, Richard. We were inspired by our personal experience with toxic cookware—our family got sick because of metal toxicity!

We wanted to change our cookware, and decided to switch to healthier cooking. But with all the cookware options in the market, we thought, why don’t we create our own line of safe cookware?

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Since then, we’ve made it our mission to tell the world about the safest and smartest cookware, and how much it impacts what we eat and how we live our lives.

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Judith Viado.

Richard is the brains behind the technical aspects of all Nutricraft products. His years of engineering experience is the secret

behind the excellent quality of all Nutricraft products. I, on the other hand, focus on all the sales and marketing.

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Winning the Best Online/Digital Business Award at the 2020 Altitude Awards is proof that even though we are only new to the Australian community, as a business we are resilient and like our product, we can withstand the test of time.

This award also means so much to us because more businesses are becoming aware of our mission, and we hope that this will help us spread our advocacy for toxin-free cooking. www.facebook.com/nutricraftcookware

Mindworx is a story of innovation INDWOX Psychology began as the Private Practice of Dr Amanda Mullin in April 2014 in Glenhaven at the Knightsbridge Shopping Centre.

A word-of-mouth reputation grew the practice quickly, leading to the creation and opening of Mindworx Psychology in Norwest Business Park in August that year.

In September 2015 the business expanded further, opening the current Practice in Norwest Central, at Baulkham Hills.

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The award-winning practice continues demand and to attract talented and experienced psychologists. Mindworx Psychology is known for a commitment to excellence, evidence-based treatments, a holistic approach, passion for the latest neuro-science and the warmth and experience of our

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team.

In 2015, 2016, 2017, 2018 and 2019, Mindworx Psychology was honored to be nominated by clients, voted as a Finalist, and to be judged in 2016 as the Sydney Hills District’s Most Outstanding Health Improvement Service in the Local Business Awards.

In 2016 and 2017, the Business was nominated and honored to become a finalist in the Australian Business Awards for Health Improvement. In September 2019 Mindworx was honored to be nominated and to be finalists in the Western Sydney Business Excellence awards, recognising both Innovation and commitment to Excellence in small business.

Mindwerx takes a holistic approach to mental health. The team is not just interested in the way you think. Your mind is attached to your body, and your body lives in the world, and that’s important too. Diet,

exercise, relationships, habits, health conditions, previous experiences, hopes, dreams and hard times – they are all an important part of your story.

With more psychologists coming on board, an increase in the number of specialist services, and more courses being offered, including online courses, the team looks forward to shorter wait times as we continue to provide our clients at Mindworx Psychology with gold standard assessments, evidence based treatments and modern therapies.

In 2019, due to ongoing demand, Dr Amanda launched Think Differently, making her signature corporate and school programs more accessible. And in May 2019, following requests to connect, Mindworx celebrated the launch of Mindworx Online, helping you access us from the comfort of your home.

Most recently, Dr Amanda Mullin was approached to take part in Industry Leaders,

Dr Amanda Mullin.

a Foxtel show celebrating innovative, outstanding leaders in business, with a focus on Healthcare in Australia. ! www.mindworxpsychology.com.au

Active the pathway to property success CTIVE Property Investing is providing a pathway to prosperity for people from all works of life with their practical property investing process.

They take the risk out of property investing by finding quality properties which fit the requirements and budgets out of each client.

Emma Allen, Director and Principal Consultant of Active Property Investing, spearheads the team of talent at the agency and is proud of API’s amazing success for clients.

Emma established API to bridge the gap between thinking about investing, to actively drive wealth creation. She combines her passion for property and enthusiasm for collaborating to streamline the process of helping average Australians to start and grow their investment property portfolio.

Emma has worked with some of the most reputable property investment companies in the industry, assisting clients from across Australia and overseas.

But it’s her personal experience of how property can accelerate wealth creation and dramatically change people’s lives that motivates her to specialise in this field.

And API’s commitment and passionate approach to assisting people to become successful won them the coveted Excellence in Customer Service Award at the 30th annual Western Sydney Awards for Business Excellence Gala night.

“For many years we have forged partnerships that stretches across greater Sydney,

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The Active Property team.

and along the eastern seaboard, so we are absolutely thrilled to be acknowledged for Excellence in Customer Service in the Western Sydney region as it’s Australia’s third largest economy,” Emma said.

“What really makes the Active Property Investing service unique is our individualised approach and strict property selection framework with an absolute focus on finding you an ideal investment property for your needs,” Emma said.

“People from all walks of life invest in property, from different age groups, professions and backgrounds.

Australia’s favorite property investment vehicle “We make property investing easy and achievable for busy people. Our team of experienced researchers and consultants take the guesswork out of property investment, to optimise your investment success.

Emma said property investing was Australia’s favorite investment vehicle, providing security and peace-of-mind, not just now, but for your children’s children.

“We have built an enviable reputation for empowering everyday Australians to succeed in property investment.”

Emma said people who invest make a conscious decision to grow their wealth and property is an investment vehicle that’s easy to understand because it’s relatable. People from all walks of life invest in property.

Different age groups, professions and backgrounds.

“Investing is about making the most of what you have,” Emma said.

Emma said this included woman preparing for their future by wise investments to young families planning for a successful future and mature investors 15 years from retirement.

“We investigate whole eastern seaboard to find a suitable property for the amount they have to invest.”

In helping people make the most of what they have, Emma her team get great satisfaction from helping clients build a pathway for their financial future.

API simplifies the complicated, confusing and daunting process of buying a property. Investing should ever be a leap of faith; the API service model breaks this down into digestible steps, so an investor builds their knowledge and confidence.

API also is proud to give back to the community. Emma said she was particularly proud of building two schools in Cambodia and is also involved in an organisation that provide vital shelter in Third World countries. www.activepropertyinvesting.com.au

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2020 In Review

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2020: Our momentus year in review  DALLAS SHERRINGHAM HAT a year it has been for Western Sydney – a year of tragedy, sadness, great courage and ultimately triumph.

Pandemic, bushfires, retail collapses, shutdowns and mass testing – Covid-19 was to change our lives forever.

But through it all, we stood tall and faced each challenge with great community strength and resilience.

It all started with the dreadful fires of summer which surrounded Western Sydney over Christmas-New Year, but little did we know, that was just the start!

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JANUARY

THE first reports of the mysterious new disease called ‘Coronavirus’ filtered through from China where it originated in either a secret lab or a local market in Wuhan.

Back in Western Sydney, life was charging ahead as usual.

A RANDOM report card on the progress of Sydney’s start-up city underlined the momentum of Western Parkland City’s progress as an emerging 21st century city. Major earthworks of the $5.3bn Western Sydney Airport were to start in 2020 signaling a significant step closer to the realisation of Western Parkland City, an emerging entity on a north-south axis extending some 50 kms from the Hawkesbury to Campbelltown and beyond. Similar to start-up businesses which aim to solve problems, the city was destined to provide the lifestyle and employment opportunities for a projected population of well over 1.5 million people by 2056, within 30 minutes of home.

A $322M twin-towers apartment complex in Parramatta was expected to be the tallest outside any of Australia’s capital cities. The project known as 189 George Street, on the corner of George and Charles in the CBD, had one tower of 211m or 66 floors and the other of 186m or 57 floors, containing 983 apartments in total.

THE design for the relocated Powerhouse Museum was selected with Moreau Kusunoki as Lead Design Architect and Genton as Local Design Architect chosen to establish the first major museum to be based in Western Sydney.

FEBRUARY BLACKTOWN will become the centre of world-wide medical attention with universally renowned neurosurgeon Dr Charlie Teo to head a $1B state-of-the-art facility in the heart of the CBD. It will be Australia’s first world class Brain and Spinal Institute and will provide a major economic benefit to Western Sydney and Blacktown City. Blacktown Brain and Spinal Institute (BBSI) is the Group behind the world class faciility located in the Blacktown City centre, strategically located between the

Westmead, Blacktown and Nepean medical precincts. Dr Teo has announced plans to build and operate the five-star institute “that doesn’t feel like a hospital.” “I want a place that feels pleasant, almost like a vacation.”

MEANWHILE, another $95M investment boosted Western Sydney at the “forefront” of defence technology and advanced manufacturing. The Department of Defence appointed Watpac Limited, a national construction and property development company, as head contractor to deliver the Naval Guided Weapons Maintenance Facilities Project at Defence Establishment Orchard Hills.

JOB vacancies in Western Sydney had at least 3000 listings in the first round of Jobs Fair held at Penrith. At the opening of the Fair, the Minister for Employment, Skills, Small and Family Business Michaelia Cash said: “The Morrison Government is aware that we and employers need to create and improve jobs in every local area like Penrith.”

A TEAM of medical experts from Western Sydney Local Heath District were playing a major role in bushfire disaster recovery programs. The heroic clinicians ventured into bushfire affected towns to provide medical assistance.

CITY of Parramatta Lord Mayor Cr Bob Dwyer welcomed the commencement of major works on the Parramatta Light Rail project following an official sod turning at Rydalmere. “It is great to see this critical infrastructure project moving one step closer to becoming a reality with the initial phases of construction underway,” Cr Dwyer said.

Dr Charlie Teo.

transform Sydney’s economic and employment profile.

MARCH THE COVID-19 pandemic started to become a major story in March but hadn’t affected business in the West at this stage.

Most of action was in downtown Sydney as the Ruby Princess debacle erupted.

OPPORTUNITIES for Western Sydney businesses at the new Aerotropolis were the theme of a major event at Parramatta in March. The event was organized

by CEDA – the Commonwealth Economic Development Authority and was held at the Novotel. Western City and Aerotropolis Authority Chief Executive Sam Sangster and key industry leaders profiled industry opportunities in Sydney’s West. The Western City Aerotropolis was depicted as a once-in-a generation opportunity to

WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

THE NSW Small Business Commission joined the growing number of Government workplaces relocating to Parramatta as the number of small businesses in Western Sydney continued to rise. Minister for Small Business Damien Tudehope said the NSW Government wanted to support the growth of thousands of additional jobs in Parramatta.

PENRITH City Council’s Soper Place development set the pattern for others to follow, Penrith Mayor Ross Fowler said.

“At Soper Place you will be able to park on site, go to work, have a great meal, chill out in the roof top bar, sit under a tree, play with the kids in the park or even have a game of basketball,” Cr Fowler said.

QUICKSTEP, a composite manufacturer based at Bankstown Airport, was providing 10 new parts bringing to 45 the number of components it already produced for the 35 Joint Strike Fighter Program.

LIKE it or lump it, climate change would need to be included in future planning of major Australian businesses, especially since “the great fire” of summer.

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Continued from page 23 Covid testing in Western Sydney.

concerned about the climate crisis and were expecting tough economic times in 2020.

THE transformation of Parramatta Quay – the gateway to Sydney’s Central River City – was underway, with the start of construction on the long-awaited Escarpment Boardwalk and new plans to revitalise Charles Street Square on public exhibition.

City of Parramatta Council appointed award-winning Australian company Abergeldie Complex Infrastructure to build the river-level boardwalk following an extensive tender process.

THE chauffeuring industry was set to become big business in Australia with a fresh new approach to one of the most coveted symbols of success. It might not meet the expectations of a $1B plus industry in the USA, dramatically up from $3.2M in 2009, but it was still a healthy industry with loads of potential.

APRIL

THE Covid-19 pandemic really took hold in April and to assist businesses and readers, Access started running a special Covid-19 supplement as a community service. It was Western Sydney’s best guide for ways to fight the virus outbreak. It didn’t take long for businesses to adjust and employees started working from home in massive numbers.

in Parramatta to make way for the controversial light rail project. While the Cobb and Co stables at the rear of the hotel would be retained, locals felt that the government should have tried harder to reroute the light rail to save the “watering hole of the Eels”. NSW Opposition Leader Jodi McKay joined angry locals for “last drinks” at the Royal Oak on Australia Day. Demolition was due to start in a few months.

MAY

THE Silverstone Technology Cluster in the UK could be the model for the transformation of the Sydney Motorsport Park precinct into a hub for advanced manufacturing in Western Sydney. The hub, modelled on the Silverstone racing circuit at the centre of the Silverstone Technology Cluster, was a focus for precision engineering and manufacturing.

THE dramatic demise of the once supreme Holden car brand was big news this year and was the perfect example of successive Federal Governments having backed the wrong horse. Twenty years ago, Holden was a sure-fire winner if there ever was such a thing – the Winx of manufacturing in Australia. However, the Asian car makers kept chipping away at that “sure thing” and by 10 years ago they were in front.

THERE was much local uproar when the NSW Government announced the demolition of the historic Royal Oak hotel

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IN May, Liverpool Mayor Wendy Waller welcomed the appointment of Simon Hickey as the new CEO of Western Sydney Airport (WSA). WSA is the Liverpool-based federal government organisation that will build and run the future Western Sydney International Airport.

JUNE NSW regions and tourism businesses were set to receive a major boost with the easing of travel restrictions, as the Government revealed NSW residents took almost two million international leisure trips worth $16.7B last year. To coincide with the June 1 restriction changes, the NSW Government’s tourism and events agency Destination NSW kicked off a major tourism marketing campaign, targeting NSW, Victorian and ACT residents with world-class experiences to be enjoyed right here in regional NSW and Sydney.

AUSTRALIA will see a significant increase in out-of-home delivery points in the future as e commerce sellers and carriers battle to overcome the “last mile” syndrome.

European last mile guru Marek Rozycki made the prediction in his keynote address at the recent Hubbed Future of PUDO Conference in Sydney.

TILDA Chiu’s warehouse in Pendle Hill was awash with show-bags brimming with goodies all previously destined for the 2020 Royal Easter Show (RES). But the Royal Agricultural Society of NSW president Robert Ryan, adhering to official directives from Prime Minister Scott Morrison, cancelled this year’s show to protect public health and prevent spreading Coronavirus.

the Sydney Western City Planning Panel.

The new look Westfield would provide extensive new commercial and entertainment offerings for shoppers and businesspeople.

MARRIOTT International announced the signing of Courtyard by Marriott Sydney, Auburn and Four Points

by Sheraton Sydney, Blacktown. The signings are an agreement with Sydney based property developers, Mr Ning He and Timothy He, Directors of T1 Constructions. The properties were due to open in 2023 and 2024 respectively and marked the planned expansion of the Courtyard

by Marriott and Four Points by Sheraton brands in Australia.

THE $790m redevelopment of Liverpool Hospital was one step closer with the unveiling of the designs for the world-class medical, research and education precinct.

Health Minister Brad Hazzard thanked the hospital staff and community who contributed to the extensive consultation that has helped shape the project. “This is a major milestone in delivering a medical, research and education hub of excellence to the communities of South Western Sydney,” Mr Hazzard said.

WESTERN Sydney had more worldclass health services right on their doorstep, with construction complete on the Westmead Health Precinct’s new Central Acute Services Building.

CITY of Parramatta Council released images and an animation that give a fresh and detailed look at Parramatta’s state-ofthe-art aquatic and leisure centre as the project reached a new milestone. The new artist’s impressions and a 3D flythrough animation were unveiled after Council lodged the Development Application (DA) for major works.

AUTHOR Tom Keneally and journalist/ film-maker John Pilger were happy to lend their kudos to the ongoing battle to have Parramatta’s Female Factory added to the UNESCO World Heritage list, at a gathering on the site just before International Women’s Day. SHOPPERS in Sydney’s third CBD would soon be enjoying an upgraded Westfield Liverpool thanks to a massive revamp of the popular centre. Plans for a $93m revamp at Liverpool had been approved by

THE Penrith local community were the first to explore the historic grounds of Western Sydney’s Fernhill Estate, with a new walking track opening to local residents. Planning and Public Spaces Minister Rob Stokes said a new 2.6km walking track within the Estate would hold trial openings on weekends from Saturday, June 6.

LIVERPOOL Mayor Wendy Waller welcomed the Australian and NSW Governments’ pledge to start construction on a train line to Western Sydney International (Nancy-Bird Walton) Airport by the end of 2020. “This announcement about the $11bn project provides greater clarity of the route and stations, assisting Council to plan for Liverpool’s growth accordingly,” Mayor Waller said MAJOR construction for the Parramatta Light Rail began on ‘Eat Street’ in the first step towards the revitalisation of the famous dining strip. Minister for Transport Andrew Constance said the light rail works in Eat Street had started that week.

NEW research from a leading digital event provider reveals nearly nine in 10 (85%) Australian organisations were utilizing webinars as a key marketing and education channel for engaging remote audiences during the Covid-19 pandemic – a 21% increase over the last year. Webinar adoption and spending had also shown high double-digit growth, with almost three in five (59%) organisations looking to spend more on the channel in 2020 – a figure that was 69% higher than in 2019.

JULY RETAIL job skills had changed forever during the Covid-19 pandemic with workers now required to have considerable tech skills on top of the ability to sell according to a business leader. Karen Edbrooke, founder of lingerie outlet ‘Big Girls’, said the future of retail had changed dramatically and inevitably because of the lockdown’s forced switch to online sales.

PLANS for a major industrial precinct on the doorstep of the new Western

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AUGUST

Sydney Airport were approved by the NSW Government, paving the way for a significant boost to jobs and investment in the region.

THE $1.1B relocation of the Powerhouse Museum to Parramatta would be the day-visitor attraction so much needed in Sydney’s second CBD, according to Lord Mayor Bob Dwyer and Chamber of Commerce president Schon Condon. Cr Dwyer said the Powerhouse, to be built on the foreshore on the old David Jones site, was the first major Government investment in Parramatta since the Riverside Theatre back in 1988.

MOST crime categories like non-domestic violence related assaults and sexual offences dramatically decreased during the Covid-19 period between the months of March and April according to the latest report by the Bureau of Crime Statistics and Research (BOCSAR). Minister for Police and Emergency Services David Elliott welcomed the report, which compared changes in several crime categories against expected levels from previous years, and in light of strict social isolation strategies.

AT JUST 14, Dilan Elia was proud to land a job at Pizza Hut while a student at Bossley Park High and by the time he turned 18 last year, well, who would have guessed? He was now the boss. The young man was enthusiastic, energetic and a familiar face among the bosses, many of whom were twice or thrice his age, at the sprawling shopping complex at Marsden Park where early each morning he arrived to get the restaurant ready for a long day serving pizza fans. As one of the many successful franchisees, Dilan shouted his customers a lunch or early dinner to mark Pizza Hut’s anniversary in Australia after the company first opened its humble first red-roof ed outlet at Bellfield NSW, in Sydney’s south, in 1970.

THE Covid-19 pandemic lockdown had an unexpected benefit for Western Sydney workers – they got to work from home and a staggering 86% now wanted to make it permanent. It was like a dream come true for thousands of nine to fivers when the Federal and State Governments suddenly called for instant action on Covid-19 and told us to bunker down for several months.

BUT lockdown also had its bad side.

Science told us it took around 66 days to form a habit. This was how long most Australians spent in lockdown. The Alcohol and Drug Foundation launched a new campaign called Break the Habit – to raise awareness that enough time passed in lockdown for people to establish and embed new habits.

New poll data from the Foundation revealed many Australians had picked up new habits in relation to their alcohol consumption during lockdown – both positive and negative.

AMAZON was developing a new advanced storage and distribution centre near the Western Sydney Aerotropolis, creating 1,500 jobs in addition to 700 jobs during its construction, while contributing to economic recovery after Covid-19.

Premier Gladys Berejiklian said Amazon’s commitment reflected the NSW Government’s focus on innovation and technology to create jobs.

“The Aerotropolis will be a new focal point for Australian innovation, research and productivity, which is why it is the perfect home for Australia’s national science agency,” Ms Berejiklian said.

BUNNINGS Warehouse was one step closer to setting up shop in the Bringelly Road Business Hub in Sydney’s south west, after receiving construction approval from the NSW Government. The Bunnings Warehouse was the ninth project to have its assessment fast-tracked through the NSW Government’s Planning System Acceleration Program. The project created opportunities for up to 400 jobs and inject $22M into NSW. WESTERN Sydney Local Health District (WSLHD) continued to open pop-up testing clinics in strategic locations in response to prevent ongoing COVID-19 community transmission. The latest drivethrough clinic opened at Western Sydney University (WSU) Parramatta South campus, following another drive-through clinic opened in Auburn. The latest pop-up clinic followed the success of the clinic continuing to run at Parramatta Community Health Centre and the temporary clinic that was operating from Our Lady of Lebanon Co-Cathedral in Harris Park. WSLHD chief executive Graeme Loy thanked Western Sydney University for partnering with SPREAD of misinformation during the Covid-19 pandemic illustrated it can be a dangerously petulant child in the hands of the wrong people. We had known for years that Social Media was like the old Wild West with virtually no rules and regulations.

‘Shoot first and ask questions later.’

A LITTLE India at Harris Park was set to bring the area alive, after Parramatta Council voted to set up a reference group to make it happen. But, in what seemed a straightforward proposal, councillors became mired in debate over whether the only Indian councillor Sameer Panday should represent the Lord Mayor Bob Dwyer when he could not attend.

THE CSIRO would have up to 450 of the science agency’s staff and researchers based at a new state-of- the-art facility in the heart of the Western Sydney Aerotropolis.

Premier Gladys Berejiklian said the current CSIRO plan was to relocate many of its Sydney-based staff into a purpose-built facility that would support collaboration and the delivery of cutting-edge science.

A VIBRANT, contemporary, and green open space in the heart of Penrith’s City Centre was one step closer to being realised with the delivery of the concept design for City Park. The concept design was informed by the ideas and input provided by the community during consultation last year and responded to their main request to bring nature into the city centre.

SEPTEMBER ACCOUNTANTS were usually seen as number crunchers and problem solvers able to detach themselves emotionally from the businesses they work with. However, Covid-19 revealed another side to them with many adding vital emotional support to their financial acumen to help businesses and owners navigate these uncharted waters.

THE chronic lack of jobs in Western Sydney was the region’s biggest ‘nightmare’ problem for the future according

to new University research. The Centre of Western Sydney released the research which showed the region was booming but also highlighted the massive lack of jobs in the city’s west. It meant the West faced a planning nightmare with more than half a million people commuting out of the region to get to work in next decade.

ON its 20th Anniversary, Bivianos Italian and Seafood Restaurant at Dural staged a family style dinner, low-key event for a few dozen VIPs. This took on fine dining as an example of getting back in business while complying to Covid-19 restrictions. By 6pm, the guests trickled in: Hills Shire Council mayor Dr Michelle Byrne, Hills Police Area Command superintendent Jason Joyce and the chairman of the board of Business NSW, Lyall Gorman and Caroline Pritchard, and All Pavement Solutions CEO, Craig Murphy, to name a few of the distinguished guests. They settled inside the elegant dining room as top brands of wines were poured and cheered on as the LIVERPOOL would get its biggest skyscraper with amazing views for its hotel guests if a proposal to build 34 storey mixed use development went ahead. The proposal by Binah Developments to build the tallest building in Sydney’s third CBD and new airport gateway won the backing of Liverpool council.

MILLENIALS were leading the life change charge of people leaving the city for a new start in regions like the Blue Mountains. And it was surprisingly one of the positive aspects to come out of the Covid-19 lockdown. The experience of dealing with of Covid-19 had removed one of the most significant barriers to a substantial population shift in this country, according to the Regional Australia Institute (RA I).

LIFE in the suburbs of Western Sydney had changed forever due to the Covid-19 pandemic, but property expert Andrew Hoyne believed we could make it a change for the better with the right planning and application in the coming years. Mr Hoyne was the founding principal of Hoyne and worked in the property sector for the last 25 years, helping major Australian and international developers and councils create recognisable landmarks across Australia.

THE Westmead Health Precinct took a major step forward with the launch of the massive new project delivering more than 1000 jobs and 28,000sqm of health, research, education and commercial space.

Minister for Jobs, Investment, Tourism and Western Sydney Stuart Ayres said the $350m development, a joint venture between Western Sydney University and Charter Hall to be known as Innovation Quarter or iQ, would house some of the university’s leading research institutes and Australia’s national science agency CSIRO. SIX Covid-19 related projects were announced winners at the annual Western Sydney Local Health District (WSLHD) Quality Awards ceremony on Wednesday, September 23.

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Western Sydney Airport.

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SUPERMARKETS and pharmacies could continue to trade and receive deliveries 24 hours a day as rules introduced by the NSW Government were extended until next year. The Government responded to the Covid-19 pandemic in March by amending the Environmental Planning and Assessment Act 1979 and the State Environmental Planning Policy (Exempt and Complying Development Codes) 2008 to allow around-the-clock trading and delivery hours as well as the extension of café and restaurant take away capabilities.

MORE families could attend community sports, music ensembles and school camps could proceed, and a modest increase dancing at weddings was allowed under new Covid-19 safety rules. Health Minister Brad Hazzard and Education Minister Sarah Mitchell said the latest easing of restrictions around school and community life was due to lower case numbers.

PENRITH City had taken another step towards economic and social recovery, with the adoption of the Penrith Rising Strong Recovery Plan. Over the next 12 months, the plan would steer proactive efforts to recover from the impacts of the pandemic, shaping the future of Penrith city and the communities who lived, worked, invested, studied and visited there. The plan continued to provide support where it was needed most, building on the initial package for communities and businesses released by Council over March and June 2020. Newly elected Mayor, Karen McKeown OAM, said the Penrith Rising Strong Recovery Plan was her top priority.

THE station locations for the new Western Sydney Airport and Aerotropolis line were named. The stations for the new Sydney Metro project would service Greater Western Sydney and would provide a multitude of new business opportunities for the region.

OCTOBER

BY October, the Blacktown Business Awards had been successfully staged despite Covid-19 restrictions. “It was a magnificent, highly emotional night for all concerned,” the Awards founder and Precedent Productions Managing Director said. “Not only was the event a huge success, but the entire program was our best ever.” Mr Loe said the presentation ceremony, held at St Marys Band Club, was emotional and heartwarming as winners took to the stage to receive their trophies.

The Western Sydney Business Access was on hand to capture all the excitement as the finalists in each category were announced and, the official media partner for the Blacktown City Local Business

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Awards, published a winners’ feature, that recognised all category winners from the presentation evening.

THE State Government formally backed down on its decision to demolish two heritage buildings in the heart of Parramatta CBD to build the $780M Powerhouse Museum and create thousands of local jobs.

The decision to preserve the more than a century-old-buildings, Willow Grove and St George Terrace, both located on Phillip Street, was confirmed by Arts Minister Don Harwin saying “the decisions were the best outcomes for the Western Sydney community as well as the broader arts industry across the State.”

ALARMING new figures showed 70% of Aussies admitted they would still present to work with cold or flu symptoms despite the Covid-19 crisis. The eye-opening new research revealed that, as more people headed back to the workplace, the Covid-19 pandemic may surge again in Western Sydney.

The findings came from an independent survey of a nationally representative panel of 1000 Australian employees, commissioned

by Cleancorp (cleancorp.com) – a specialist Australian anti-viral cleaning company that helped hundreds of organisations keep their workplaces and communities safe during the pandemic.

NOVEMBER THE Blue Mountains was once colonial Sydney’s premier tourist destination, but in 2020 it was attracting a new wave of young real estate buyers escaping COVID-19. Sydney professionals who could work remotely were buying up big in the Mountains. The laid back, friendly lifestyle, climate, views and community facilities were all proving big drawcards for young buyers who couldn’t afford to break into the Sydney market.

THERE was the potential for thousands of jobs to be created in NSW and to support the State’s economic recovery from Covid-19 if more trains were built locally. CEO of Weld Australia, Geoff Crittenden made the call after the major

backlash against the State Government for sending rail, light rail and ferry contracts overseas. “Reforming procurement practices in Australia would have deep benefits for local and national comments,” Mr Crittenden said.

THE $1B Nepean Hospital redevelopment marked a major milestone, as the NSW Government announced Stage 2 of the project would be brought forward by two years. The fast-tracking of the project was announced at a topping out ceremony of Nepean Hospital’s 14-storey tower, which reached its highest point of construction. Premier Gladys Berejiklian said the NSW Government’s $1B investment in Nepean Hospital will future-proof health services in Western Sydney and the Blue Mountains for decades to come. “The redeveloped Nepean Hospital will be a gamechanger for the region, providing new world-class health facilities including an expanded emergency department, birthing suites and neonatal intensive care unit,” Ms Berejiklian said.

and economic heart of Australia’s third largest economy. With a GRP topping $27B PA Parramatta boasted a dynamic property sector, thriving retail trade, vibrant dining and entertainment scene, health employment sector, growing list of visitor attractions and an expanding education sector. It was a diverse community of over 200,000 people. The Parramata Times was the print and digital media resource that enabled residents and visitors to better engage with the city’s diverse community, its progress, business sector, opportunities and lifestyle.

Editor, Michael Walls said Th e Parramatta Times was a quality media voice that championed local businesses, community interests and the informed the city’s diverse community.

December

WINNERS for the 30th Annual Western Sydney Awards for Business Excellence (WSABE) were announced at a Covid-safe gala event on November 20 at Rosehill Gardens. Keynote speaker was Senator Marise Payne, Liberal Senator for Western Sydney, Minister for Foreign Affairs, Minister for Women. Prior to the first winners being announced, Senator Payne, delivered an extensive overview of Western Sydney’s business economy.

A FLASH of inspiration via an Instagram page had become the newest marketplace for Australian made goods by locally owned businesses. Buy Aussie Now started as an Instagram page in mid-March as the nation prepared to shutdown with the Coronavirus. In months it had transformed into a nationwide business and was set to be the online destination for Australians to shop Australian. To date, more than 2000 small and medium businesses had already registered through its website across eight launch categories – home and living, toys and education, apparel and footwear, jewelry and accessories, food and beverage, pets, skincare and beauty, and gift ]s. Additional categories will be unveiled in coming months.

THE first tracks have been laid on the$2.4B Parramatta Light Rail, marking a major milestone for the project. Minister for Transport Andrew Constance said the start of trackwork at Hawkesbury Road in Westmead showed significant progress had been made on the project. “The Parramatta Light Rail is essential for future-proofing this growing precinct, one of the largest medical, education and research hubs in the southern hemisphere,” Mr Constance said

PARRAMATTA had a new quality newspaper, The Parramatta Times. The Times was developed in conjunction with respected Western Sydney media company, Access News Australia, publishers of Western Sydney Business Access (WSBA).

As the regional heart of Greater Western Sydney, Parramatta was the driving force

AUSSIE iconic service station Ampol is back, this time in partnership with supermarket Woolworths. Founded in post-Depression 1936s Australian Motorists Petrol Company, and through the years and one world war popularly nicknamed Ampol, it recently came back to Western Sydney at Northmead.

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Auto

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Hyundai gives its MY21 Venue light SUV range a tech and wheel upgrade  CALLUM HUNTER YUNDAI Motor Company Australia (HMCA) is primed and ready to roll out its MY21 Venue light SUV range which has been given a series of specification upgrades ahead of the new model year as the brand reacts to “perceived shortfalls in spec”.

With prices rising $500 for all three variants, HMCA has made a series of changes both shared by and unique to each variant with the biggest upgrade coming in the form of wireless Apple CarPlay and Android Auto for the base- and mid-spec Venue (previously Go) and Active.

Now able to be had from $20,690 plus on-road costs in manual guise and $22,710 for the automatic, other upgrades to the base Venue include 15-inch alloy wheels, centre console storage bin with sliding top, heated door mirrors and premium cloth seats.

The Active ($22,620/$24,640) meanwhile scores the same tech and storage upgrades on top of its usual spec but also adds premium seat bolsters and 17-inch alloy wheels, the latter of which was first outlined in July.

At the top of the range is the Elite ($26,490) which is adding a sunroof to its repertoire as well as a smart key with push-button start and the aforementioned centre console storage bin.

According to HMCA corporate communications general manager Bill Thomas, the spec upgrades to the Venue have been primarily driven by customer and dealer feedback.

“We are reacting to perceived shortfalls in spec and it’s important to have the flexibility from the factory to give us these changes promptly,” he said.

“The standard 17-inch wheel change for the Active is a particularly strong upgrade, given that some sentiment told us that the car looks a little ‘under-wheeled’ with the smaller 15s.”

Back July, HMCA chief operating officer John Kett told GoAuto the Venue had not

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enjoyed the same level of initial success as the brand was hoping for and attributed the slow start to the under-specification of the Go (now Venue) and Active grades as well as the COVID-19 induced initial delay of Elite stock.

Now however things have reportedly picked up with the Venue occupying 14.2 per cent of the light SUV segment with 3099 sales this year to the end of October.

“Sales are strong for Venue and we are happy with the way it’s progressing, especially given it is still a relative newcomer to the market,” Mr Thomas said.

“As more are seen on the road, we expect sales to strengthen even further.”

While sales are on the rise, the Venue has a long way to go if it wants to stand any hope of usurping the current light SUV sales king, the Mazda CX-3, which has a 50.7 per cent stranglehold on the segment with 11,058 sales to the end of October.

For reference, all Venues are powered by the same 1.6-litre four-cylinder petrol engine developing 90kW/151Nm, all of which is sent to the front wheels via a six-speed manual or six-speed automatic transmission depending on the variant.

“

Sales are strong for Venue and we are happy with the way it’s progressing, especially given it is still a relative newcomer to the market.”

WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

200 years of Catholic Education

www.wsba.com.au

200 years of Catholic education Irish children don’t miss out  Education for all students 

Run by a convict and lay person  Celebrating the Catholic legacy 

Students at Australia’s first public school, in Parramatta, 1820.

It all started at Parramatta in 1820 HIS year is the bicentenary of Catholic education in Australia – and it all began in Parramatta, in a humble school in Hunter St. And, in the Parramatta diocese, that stretches across Western Sydney and the Blue Mountains, Catholic schools continue to flourish.

“An innovative and forward-thinking organisation, Catholic Education Diocese of Parramatta continues to live out its commitment to faith, learning, equity and leadership through education,” Executive Director Greg Whitby said.

“CEDP is focused on transforming the learning of his 43 000 students and the working lives of around 5000 staff.

“As we look to the future, we’re all about creating great opportunities for children and young people in western Sydney.”

With 80 schools across the diocese, one in four local children and young people are educated in a Catholic school.

This includes opening new schools in Sydney’s thriving North West, and a planned STEM-focused school as part of the Sydney Science Park to be located in the new aerotropolis.

At the beginning of 2020, CEDP also

T

opened CathWest Innovation College.

This distinctly different approach to senior secondary education includes innovative pathways for students alongside trades training pathways.

With the emphasis on developing skills for success, students have access to professional mentoring, exciting industry partnerships, work placements and recognised qualifications to support this learning.

One exciting program that demonstrates CEDP’s future focus is School of Now, which connects students in Western Sydney with new learning opportunities using digital learning tools.

Established to increase students’ subject choices, the program connects classmates and experienced Stage 6 Expert Teachers at different schools.

The Western Sydney Catholic community is also working together to update the way schools share the Catholic faith with children and young people.

The Draft New Curriculum for Religious Education remains faithful to Sacred Scripture and Tradition while ensuring that the way that the learning and teaching happens is kept up-to-date.

WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

Students today at Delany College Granville.

29

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200 years of Catholic Education

www.wsba.com.au

Father John Therry changed everything EFORE Irish priest Father John Therry started the first Catholic school in Australia in 1820, Catholic children were not being educated according to their faith.

A former Irish convict, George Marley had been horrified that children of Irish convicts were missing out on a Catholic education and approached Fr Therry for a solution.

Fr Therry, born in Cork, had arrived in the colony in 1819.

Father John Therry.

After much agitation from Fr Therry, authorities gave permission for a Catholic school to open.

Parramatta Marist High School began life in Hunter Street, Parramatta in 1820.

George Morley was the main teacher of the school.

The school accepted students of both genders and Christian denominations and by 1821 taught 31 students.

Children from ages 2 to 12 attended. The reasoning there was that if older children had to stay home to mind their younger siblings, they would miss out on too much school.

Morley reasoned that it was better to have the younger children there so their older siblings would not have to attend school.

Non-Catholics were accepted as Morley maintained “it was a Catholic school for all, not a school for Catholics”.

That credo has carried through, with many schools accepting children of other denominations and religions.

In 1837, the school moved to a place next to the new Catholic Church (Now St Patrick’s Cathedral) in Parramatta in 1837.

In 1872 the school came to be operated by the Marist Brothers.

B ACU’s Future Students Information Centre now open in Blacktown’s CBD

ACU welcomes the first students T is fitting that in the 200th year of Catholic education in Australia, Australian Catholic University (ACU) is set to open its newest campus: The Saint Josephine Bakhita Campus in Blacktown.

In bringing a Catholic university home to western Sydney we look back to the first Catholic school 200 years ago and look forward to new links with the vast family of nations represented in Western Sydney, those whose backgrounds are from Catholic, other churches, and other faiths.

ACU’s founding institutions have shaped education across generations.

The new campus stands at the cultural and geographical heart of the local

I

community and will become integral to Blacktown City’s transformation agenda by providing access to additional opportunities for the diverse local community in higher education.

More than 54,000 higher education students live within 30 minutes of Blacktown. From February 2021, young residents of Western Sydney will no longer have to travel vast distances to study. Close ties with partners in the area mean students can learn, seek placements and find employment close to home.

Students can study around 30 courses in the faculties of Education and Arts, Health Sciences, Law and Business, and Theology and Philoso-

phy for undergraduate, postgraduate and pathways.

ACU is making the transition to university easier through a range of scholarships based on both merit and equity. For those not ready to go straight from school to university, there is the new Foundations studies pathways program.

Part of our strength has always been the deep and close relationships we have with the dioceses and archdiocese in which we exist. We are part of their community and they ours.

Find out more at acu.edu.au/blacktown or 1300 275 228

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2020 PARRAMATTA Local Business Awards

Special feature - check out these local businesses

www.thebusinessawards.com.au | www.accessnews.com.au WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

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‘Most Outstanding Child Care Centre’ Mini Masterminds Sydney Olympic Park Parramatta Local Business Awards recognised the Mini Masterminds centre for its unique extracurricular activities, environmental sustainability program plus its strong charitable and community engagement.

The centre won-out over almost 40 local child care centres and is also celebrating being awarded an ‘Exceeding’ rating this week by the national governing body, ACECQA. An ‘Exceeding’ rating is an honour bestowed on only a small number of high-quality centres each year.

Children at the centre benefit from a wide range of educational activities, including language classes, yoga sessions, health and fitness, and healthy cooking and nutrition classes. The centre believes it is their responsibility to nurture children’s health and well-being along with their passion for learning.

Sustainability practice is firmly embedded throughout the children’s daily lesson plans. It includes environmental-learning walks around the Sydney Olympic Park precinct, an on-site community garden, worm farm and inventive water recycling system. Families benefit by being able to bring in any unwanted recyclable products and can even take home fresh eggs from the centre’s chicken coop. Mikaela Cassel, Centre Director, says “It is vitally important that children are encouraged to consider the environment from a young age”.

and Ronald McDonald House Charities Greater Western Sydney’s “Dance for Sick Kids” campaign.

If you would like to become involved, they are currently running a Christmas drive to provide hampers to further support the charity. For donations, please contact sop@minimasterminds.com.au Popular items include chocolates, biscuits, socks, candles, vouchers, tea and coffee. Mini Masterminds Sydney Olympic Park and Ronald McDonald House Charities thank you for your support.

The entire centre community, including the educators, families and children participate in several fundraising initiatives each year.

This year has seen the centre raise funds for The Rural Fire Service with their “Love Your Backyard” event

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WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

The Cottage is a warm friendly caring full service animal hospital providing comprehensive healthcare services to pets in our local area of Parramatta but also many other surrounding areas of Sydney.

Our veterinarians offer a wide variety of preventative, medical, surgical, diagnostic and dental services in our veterinary hospital.

At The Cottage Animal Hospital we are committed to providing quality personalised care at every stage of your petâ&#x20AC;&#x2122;s life.

From routine preventive care for your pets to early detection and treatment of a wide range of conditions and diseases and surgical care, we have the expertise to provide the care your pet needs at every stage of life.

We aim to get to know both you and your pets so we can always be there for you, right through your pets lives, however you may need us.

We are also committed to giving back to the community by caring for the health and welfare homeless animals in conjunction with Monikaâ&#x20AC;&#x2122;s Doggie Rescue and caring for and re-homing abandoned cats and kittens.

Please call our clinic on (02) 9890-7220 to book an appointment for all your pet health care needs 16 Ross St Nth Parramatta 2151 WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

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2020 Parramatta Local Business awards

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2020 Parramatta Local Business awards

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HUGE success.” That is how Steve Loe described this year’s Parramatta Local Business Awards following the spectacular awards ceremony held in November.

“It was a magnificent, highly emotional night for all concerned,” the Awards founder and Precedent Productions Managing Director said.

“Not only was the event a huge success, but the entire program was our best ever.”

Mr Loe said the presentation ceremony, held at The Epping Club, was emotional and heartwarming as winners took to the stage to receive their trophies.

“Some speeches were hilarious while others were tear-filled,” he said.

“The one thing they all had in common was the genuine gratitude all recipients felt towards their staff, family, friends, customers and supporters.”

The Western Sydney Business Access was on hand to capture all the excitement as the finalists in each category were announced and, the official media partner for the Parramatta Local Business Awards, will publish a winners’ feature, that recognises all category winners from the presentation evening.

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“I would like to thank them for their support of the awards, which proves their commitment to their community and the businesses that thrive there.”

Mr Loe also thanked The Epping Club for providing such an outstanding venue for the event.

“I’d like particularly thank the amazing staff for providing such wonderful service and excellent food, which everyone thoroughly enjoyed.

“My special thanks also to the The Epping Club management team for their support and hard work in ensuring the presentation night was a success.

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the fabulous entertainment provided by Stefanie Jones, Aaron Tsindos and Monique Montez and our amazing and ever-professional MC Paul Hancock.”

Businesses can register for the 2021 Local Business Awards at www.thebusinessawards.com.au For more information about the Local Business Awards program, call Precedent Productions on 8363 3333.

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WESTERN SYDNEY

Family Business

With David Pring

Welcome Challenges of Indigenous businesses

Welcome to KPMG Family Business feature articles. If you would like to discuss these articles or how KPMG can help with your business please feel free to contact me on 9455 9996 or davidpring@kpmg.com.au

Start by getting on top of your finances  GLEN BRENNAN HILE the buzz words of 2020 like agile, pivot and adaptability are used as COVID-19 descriptors, the truth is that those words could be used to describe Indigenous Australians for the last 60,000 years.

Now more than ever Indigenous organisations need these traits because if COVID has revealed anything, it is that “everyone has a plan until they get punched in the mouth” to quote Mike Tyson.

Running Indigenous organisations is challenging at the best of times. Managing community expectations while acquitting funding and complying with rules and regulations presents a minefield of risks for Indigenous boards and executives.

With the pandemic far from over and continuing to impact organisations in Australia and around the world, Indigenous organisations who are part of the mainstream economy are not immune.

When I reflect on the last six months, there has been one recurring theme that has challenged Indigenous organisations more than most. It was that Boards and Executives of Indigenous organisations found that they were unable to access accurate and timely financial information to make informed decisions.

Because of this, there has been a heightened level of anxiety among Indigenous Board and Executives about their organisation’s financial health.

This anxiety wasn’t purely because they thought they were in financial trouble, rather they just didn’t know how they were travelling with their finances. As one Indigenous executive said, they felt they were ‘flying blind’.

To further compound the visibility issue, even when some Boards and Executives got their organisations financial information it was more of a ‘data dump of numbers’ which required decryption.

Indigenous organisations with multiple funding sources need clarity, not just of their organisation’s overall performance, but also individual programs. As another worried Indigenous executive bemoaned ‘the devil is always in the detail’.

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If COVID-19 has taught us anything, it’s that the old ways of doing business may not be the best way in the future.

Leaders have been forced to review how they do business and the performance of core functions. So, it should come as no surprise that the finance areas of Indigenous organisations have come under closer scrutiny.

Fed up with flying blind, data dumps and sleepless nights, worrying that they had missed something important, Indigenous Boards and Executives have embraced the new normal and looked to outsource their bookkeeping, payroll and finance function.

Therefore, here are my top four tips of what Indigenous organisations need to look for when outsourcing.

• A dedicated finance officer – Just because you outsource doesn’t

mean you don’t have someone to talk to. The truth is its always handy to have a dedicated person who will answer your queries.

• Reconciling receipts and invoices – It is painful at the best of time, however, make sure there is a simple way to digitise receipts and invoices and send them through to a single source for processing.

• Bank transactions – You should be able to avoid printing bank statements. Ensure bank transactions feed straight through to your accounting software.

• Single touch payroll – You need an integrated system that will report to the ATO as well as keeping

a good record of your payroll and super stream.

I realise it might sound counter intuitive to many Indigenous organisations to outsource their finance function. I understand that organisations have long standing relationships with bookkeepers and accountants. However, from my experience it will provide you with more visibility and greater control over your finances.

No more flying blind and sleepless nights and more time to deliver your important work.

At the end of the day, that is what matters the most…

First published by Glen Brennan, Partner, KPMG Indigenous Services, KPMG Australia on KPMG Newsroom on 13 November 2020.

WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

Family Business

www.wsba.com.au

R&D Tax Incentive changes to investment  ALEX DEMETRIOU INCE the COVID-19 pandemic impacted our economy, we have seen three key trends emerge across Australian businesses. They have: — made a clever pivot to products and services needed in response to the pandemic — experienced a massive uptick in demand for existing products or services that have specifically solved problems created by the pandemic — or, through no fault of their own, are experiencing serious financial stress and are struggling to remain solvent.

The central need for all businesses facing these challenges is capital. This applies to businesses that have made a pivot and now need to invest in their new approach to unlock further opportunities, to organisations that have seen a surge in demand now searching for ways to continue to capitalise on their new-found success, and to businesses that are struggling to remain solvent and are seeking capital to simply make it through the pandemic.

Access to capital is particularly challenging for pre-revenue start-ups that may have limited cash and so rely on third-party funding to keep going.

S

Stimulating the economy with R&D tax offsets The good news is that the 2021 federal budget acknowledged that investment in research and development (R&D) is an important lever to help stimulate the economy.

Prior to the budget, proposed amendments to the Research and Development Tax Incentive would have reduced the support provided by the program by $1.8B over four years. Industry had been lobbying for many years to prevent the government from making these changes on the basis that

it was going to put a handbrake on R&D investment in Australia and, in some cases, force companies to go offshore to seek more support.

Fortunately, this budget confirms that government will invest heavily in developing sovereign capability across the research, manufacturing and energy sectors to help businesses grow. Importantly, assisting companies invest in R&D is no longer being viewed as a cost to treasury, but as an investment in our future.

This is a welcome shift in attitude and will allow companies, including those from overseas, to view Australia as a viable location to undertake R&D activities, meaning more high-skill jobs, investment and growth in our economy.

The revised R&D Tax Incentive applies for years of income commencing on or after July 1, 2021. Companies with annual aggregated turnover of less than $20m will be able to access a refundable offset pegged at 18.5 percentage points above the corporate tax rate, which from 1 July 2021 will be 25 percent providing a 43.5 percent refundable tax offset. There will also be no cap on the refundable tax offset.

Companies with an annual aggregated turnover of $20m or more will have a twotiered R&D intensity (R&D spend compared to total business expense) framework providing a premium intensity benefit of 8.5 percent above the corporate tax rate for R&D intensities up to 2 percent, and 16.5 percent above the corporate tax rate for R&D intensities above 2 percent.

Other application and compliance aspects of the current program continue in their present form, meaning companies can now enjoy a level of certainty regarding their future investment in R&D.

Modern Manufacturing Strategy Of particular note, the government also announced as part of the budget its new

Modern Manufacturing Strategy (MMS), a $1.5B program designed to strengthen Australia’s manufacturing capability across a range of key sectors. A number of funding streams will be available under the MMS, addressing issues such as supply chain resilience, manufacturing modernisation, collaboration, translation and integration.

This new funding announcement, combined with low interest rates and the instant asset write-off measures announced as part of the budget, should give manufacturing businesses greater confidence to consider investing in a wide range of growth activities, including R&D, if they take advantage of the support on offer. However, access to grant programs is likely to remain highly competitive.

Eligibility criteria and compliance requirements It is always important to remember that accessing government funding needs to be approached in a strategic fashion. While programs like the R&D Tax Incentive are based on self-assessment, there are strict eligibility and compliance requirements that need to be met.

AusIndustry and the Australian Tax Office (ATO) are active in enforcing these requirements by conducting reviews of claims that can go back a number of years.

Both regulators have increased the level of transparency around their assessment frameworks so claimants should be more aware of particular risk areas and concerns for the regulators. However, when it comes to fast moving R&D programs, staying on top of the necessary detail can be challenging.

Grant programs, on the other hand, are merit based and typically highly competitive with many applicants seeking funds.

They require a strong, whole-of-business investment case to be successful. Almost without doubt, businesses’ chance of suc-

cess will be reduced if they are caught simply reacting to the announcement of a grant program for which they only have four to six weeks to prepare and lodge an application.

Businesses need to be better prepared for what may be a significant financial request.

Preparation is key R&D Tax Incentive claims should be prepared on a real-time, concurrent basis to capture the right activity and costing information, at the right time. This allows for eligibility criteria to be addressed when it counts, so that businesses are not caught short when AusIndustry or the ATO conduct a review.

During this challenging economic period, businesses can least afford to be repaying any of their previously claimed R&D benefits, so need to consider what their compliance obligations are.

Preparing a successful grant application requires a sound understanding of government policy as it relates to business, the industry sector or region in which a company operates. Government funding measures are designed to help facilitate policy outcomes.

The task of preparing a strong application is therefore made much harder if a business does not understand or address the government’s priorities.

It pays for a business to be well informed and appropriately prepared so that an application for funding presents a suitably targeted, fully developed and policy-aligned case for support.

There are also many different funding options available which many businesses may not have the capacity to keep across.

Businesses that are well prepared, and knowledgeable of desired outcomes, will face a better chance at success in accessing grants.

First published by Alex Demetriou, Partner In Charge, Accelerating Business Growth, KPMG Australia on KPMG.com.au

Inclusion the key to unlocking engagement made ‘quickly’ without thought of the broader consequences nor making sure that the basis for the decision has been documented. Therefore, constantly reviewing the frameworks and guidelines which govern business decision making are vital to ensure that all family members feel included in the decisions which affect them.

 KAAJAL PRASAD ESSE Jackson, an American rights civil activist once said, “When everyone is included, everyone wins”. Whilst said in a different context, its sentiment can be applied to a variety of different spaces including Family Offices.

For a Family Office to thrive the executive needs to engage successfully with their key stakeholders – members of the family.

Even though this can be done in a variety of different ways, one which deserves more focus is inclusivity.

Quite simply, an inclusive mindset encourages stakeholders to remain engaged in the business and share a long-term commitment to its future. Whilst it’s a hard thing to immediately achieve, there are four key aspects we think should be considered as Family Offices look to the beginning of a new year:

J

1. Socio-emotional wealth (SEW) The concept of SEW suggests that enterprises that create a stock of emotional value for the family are more likely to perform better financially. The five most common factors of SEW are: • Family control and influence – the value the family places on its ability to control the strategic direction and key decisions of the enterprise.

• Identification with the enterprise – the value the family places on the identity it gains through its involvement in the enterprise. This is often the case with philanthropic activity.

• Binding social ties – the value the family places on the relationships

4. Trust and confidence

with different stakeholder groups.

• Emotional attachment – the importance a family places on family cohesion and wellbeing as part of their involvement with the enterprise.

• Renewal of family bonds through dynastic succession – the extent the family desires to hand down the enterprise to future generations.

2. Effective communication When delivering information or a message to a family member, it is important to consider whether: the delivery method is appropriate for the content, who the information is being communicated to, how timely the communication is and who is delivering the communication.

WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

Given the complexities of family enterprises, it is often the case that some family members fill multiple roles. Implementing family forums may help to ensure that information is communicated to appropriate family members in the most appropriate way.

3. Transparent decision making For family members to be engaged in the enterprise and its activities, they must understand how decisions are made and how they can contribute to this decision-making process. If there are one or two dominant family members who always call the shots and override the consensus, family members will swiftly disengage.

In the absence of effective governance frameworks, it is easy for decisions to be

Without trust, the entire family ecosystem faces significant continuity risks.

Alignment and a strong and unified sense of purpose goes a long way in encouraging an enduring commitment to the office Trusting their commitment, having confidence in their ability to execute, no matter what the ask, and ensuring accountability and support, will go a long way in keeping them engaged for the long term.

Engaging the family in the Family Office takes dedication, time and commitment. It’s an inclusive and ongoing activity and the best time to start is now.

Refresh your family’s purpose and values and get alignment amongst family members.

Open the channels of communication and organise meaningful forums. There’s too much to lose if you don’t.

First published by Kaajal Prasad, Director, Family Business and Private Clients, KPMG Australia on KPMG Newsroom on 1 December 2020.

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WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

Technology Success

www.wsba.com.au

Why businesses need DNS protection Benefits of WebrootÂŽ DNS Protection from NetCare

ď Ž TECHNOLOGY WITH DARRYL MCALLISTER NS security has become more critical because Domain Name Server requests have become a larger target for cybercriminals. While DNS is a vital function of how the internet works by connecting IP addresses to website URLs, it can also be manipulated and become a point of vulnerability.

Each time someone at your office types a website address into their browser, that initiates a DNS request so their browser lands on the right website.

What bad actors can do when that activity is left unprotected and visible includes: â&#x20AC;˘ See which sites a person has visited. â&#x20AC;˘ See which applications may be in use. â&#x20AC;˘ Use the data for targeted advertising, or worse.

The logical next step for many developers trying to create a good business solution has been to develop a way to secure that DNS request over HTTPS with encryption.

This is called DoH. But DoH has been problematic due to loss of control and visibility, causing companies to choose between being less secure, but having more visibility, or gaining security but losing visibility.

The ideal way to protect online browsing would be to ensure those DNS requests canâ&#x20AC;&#x2122;t be intercepted by hackers who use them to breach your network AND still have the controls and visibility into all DNS activities.

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WebrootÂŽ DNS Protection is designed to give organisations the best of both worlds so they donâ&#x20AC;&#x2122;t have to choose between privacy and security. They have full control over DNS request filtering to help block malicious sites, as well as keep requests from being intercepted.

NetCare uses this tool ourselves, as part of our security-first MSP strategy.

And weâ&#x20AC;&#x2122;re pleased to announce that effective January 1st, 2021, weâ&#x20AC;&#x2122;ll be rolling out DNS protection to all our Technology Success customers as a standard inclusion.

So, exactly how does DNS protection help keep your business more secure?

Here are the top 7 benefits:

#1 Protects Against Phishing Attacks In 2019, phishing URLs increased 640%. Nowadays most phishing attacks use links instead of file attachments. Links to malicious sites often get past antivirus software and can fool users into visiting spoofed login forms or sites that infect devices with malware.

DNS filtering can protect a user even if theyâ&#x20AC;&#x2122;ve been fooled by a phishing email and clicked a malicious link. It acts as a control layer that receives the DNS request before the browser. It will evaluate the URL and match that against a database of known threats. If the URL is found to be malicious, the user is redirected to a warning page instead of being taken to the site.

#2 DNS Requests are Kept Private With DNS protection in place, the requests being made through browsers at your organisation are kept encrypted and secure.

Hackers canâ&#x20AC;&#x2122;t access the DNS request data thus they canâ&#x20AC;&#x2122;t exploit it to cause harm to your network.

#3 Improves Regulatory Compliance The security and visibility controls available in WebrootÂŽ DNS Protection can make it easier for companies to comply with data privacy regulations.

#4 Off-Network Protection for Remote & Mobile Workers Many Sydney businesses are now using remote workers due to the pandemic. This adds a layer of complexity to network security.

DNS protection gives you the ability to protect your workforce whether theyâ&#x20AC;&#x2122;re in the office, working from home, or traveling.

WebrootÂŽ works well with VPNs, firewalls, and other network security applications so itâ&#x20AC;&#x2122;s able to keep your entire staff protected no matter where they are.

#5 Gain Visibility Into User Activity If users are visiting inappropriate websites while at work, thatâ&#x20AC;&#x2122;s something a company needs to know about so they can address it.

DNS filtering allows logging of internet activity so companies can monitor user activity as well as block any problematic websites.

#6 Keep Browsing Safe on Any Device DNS protection works with multiple device types. So, whether someone is browsing in Safari on an iPhone or using Edge on a laptop, their DNS requests will be secure and protected.

This tool works with the following devices that access the internet via corporate Wi-Fi, LAN, or guest network: â&#x20AC;˘ Windows. â&#x20AC;˘ Linux. â&#x20AC;˘ Apple. â&#x20AC;˘ Android.

#7 No Hardware to Install You wonâ&#x20AC;&#x2122;t have to worry about the additional cost or hassle of having on-site equipment. You get complete protection for all DNS requests and activity, but there is no on-site hardware to install or maintain.

The DNS protection is completely cloud-based, making it simple to get started and there is no hardware maintenance or administration that you need to worry about.

Get DNS Protection via NetCare Technology Success Stay protected from phishing threats and gain more control over your browsing activities with DNS protection. As of January 1st, 2021, weâ&#x20AC;&#x2122;re offering this important service as a standard inclusion for our Technology Success customers.

Contact us today to schedule a consultation. Call (02) 9114 9920 or reach out online. DARRYL MCALLISTER is CEO at Netcare. wwnetcare.net.au

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45

Recruitment

www.wsba.com.au

Being accountable is key to success  GREG MITCHELL SUCCESS THROUGH PEOPLE SERIES In this series of articles, Greg Mitchell (Principal of HR Success) highlights their exclusive 8 Elements to Success through People© Model, designed to create and sustain engaging, productive workplaces that drive business success.

“

Accountability breeds response-ability” – Stephen Covey

n last month’s article, we covered the importance of setting clear expectations as a means to improving the performance of your team and, ultimately, your business.

It’s a critical step in achieving success through your people, and one that in our experience is often not done sufficiently well in small businesses.

Of course, Setting Expectations is only part of the story. The harsh reality is that there’s no point setting clear expectations if as a business owner or manager you don’t follow through and ensure that there are strategies in place to facilitate individual and collective accountability.

I remember some years ago chatting with a couple who were working hard to build a successful plumbing business. At

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the time they had a small team of 5 or so, and we were working through the Success through People© Model to identify areas of strength and potential areas for improvement.

We got to Setting Expectations and they nodded to each other, saying “Yeah, I think we do that pretty well. The guys certainly know what’s expected of them.” I then asked them “So what happens when someone doesn’t quite meet those expectations?”. One of the partners let out a bit of a snigger then turned to her husband and said “He does nothing, he just let’s them get away with it.”.

And that’s the challenge of this stuff, and why we consider Setting Expectations and Being Accountable to be two sides of the same coin. You just can’t have one without the other. You need both things happening in order to build a successful team/business.

And it’s not just individual employees that need to be accountable. As a business, and as an owner/manager, you need to be accountable to your customers, your team, and others with an interest in the business.

To get some idea as to how your business is presently positioned in relation to Being Accountable, rate each of the follow-

• Are shortfalls in expectations/performance promptly and effectively addressed?.

Total your responses to calculate your score out of a potential maximum of 25. The lower your score the more opportunities there are to improve your business!

Consider these Tips:

ing items on a scale of 1 to 5, with 1 being “not at all”, and 5 being “to a great extent”.

To what extent....

• Are there established key performance indicators (KPIs) at individual, team and business levels?

• Are all staff within the business subject to regular performance reviews or similar?

• Are there mechanisms in place to clearly monitor and communicate overall business performance?

• Are there clear processes in place to regularly monitor staff and customer satisfaction and identify opportunities for improvement?, and

• Review your business strategies and goals to ensure they are S.M.A.R.T (Specific, Measurable, Agreed, Realistic, Timebound).

You and your team need to know precisely what you are aiming for and how performance will be measured.

• Regularly measure progress towards your business goals and, as appropriate, communicate results to your team.

• Ensure that each business goal translates into plans and KPIs for each area of the business and, wherever possible, everyone within the business.

• Develop, review and implement a performance management or coaching process as the primary means by which individual goals are established and reinforced, progress is reviewed and any development needs are identified and addressed.

• Be prompt, consistent and effective in addressing performance that does not meet expectations.

Curious as to how your business or team is performing in terms of the other 7 elements of the model? Check out our free, confidential diagnostic today – www.hrsuccess.com.au/diagnostic. Greg Mitchell is lead consultant at HR Success.

LOOKING FOR GREAT STAFF? PROFESSIONAL, COST-EFFECTIVE RECRUITMENT SUPPORT If you haven’t the time or expertise to recruit the right people for your business, you may be looking for an external partner to support your efforts.

HR Success offers a complete recruitment solution to help you attract and select the best person for your business – someone with the skills, knowledge, experience and attitude to help your business succeed. We’ll work on your behalf to: • Develop a professional position description • Draft and selectively place an appealing advertisement that attracts great candidates • Handle enquiries, screen and shortlist candidates for interview • Organise and directly support interviews (yes, we’ll be there alongside you, if that’s what you need!)

• Ensure that your preferred candidate “checks out” – reference checks, profiling, licenses, skills assessments etc • Advise candidates of the result of their application.

Our service is a fraction of the cost of most recruitment agencies (priced from $2,900+GST), and we’ll be with you every step of the way.

All packages until end November 2020 come with complimentary advertising on Jobs Western Sydney.

Mention WSBA to claim.

46

Contact us today to discuss your needs. www.hrsuccess.com.au ph. 1300 783 211 support@hrsuccess.com.au WESTERN SYDNEY BUSINESS ACCESS DECEMBER 2020

MOVING HOME OR OFFICE? USE SYDNEY’S MOST TRUSTED REMOVALIST. VOTED NO. 1 FOR DEPENDABILITY & AFFORDABILITY!

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In other words, we’re your ONE-STOP-SHOP when it comes to “removalist services!”

It’s our way of giving you that “extra” customer service that makes all the difference.

Our packing material exceeds industry standards and is available in various sizes.

DISCONNECTION & RECONNECTION We can organise your changeover & provide you with our expertise in disconnecting & reconnecting your utilities.

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