Western Sydney Business Access January 2020

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WESTERN SYDNEY BUSINESS HAPPY

2 20 NEW YEAR

JANUARY 2020 • ISSUE 105

VOICE OF THE REGION

LOCAL BUSINESS AWARDS PAGE 2

START-UP CITY A RANDOM report card on the progress of Sydney’s start-up city underlines the momentum of Western Parkland City’s progress as an emerging 21st century city. Major earthworks of the $5.3B Western Sydney Airport are to start in 2020 signalling a significant step closer to the realisation of Western Parkland City, an emerging entity on a north-south axis extending some 50 kilometres from the Hawkesbury to Campbelltown and beyond. PAGE 5

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Cover Story

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Local business awards return HE Local Business Awards will be back in 2020, and founder Steve Loe has called on the community to nominate its favourite businesses. The Precedent Production Managing Director, who founded the awards more than three decades ago, said it was an opportunity for members of the community to encourage and show appreciation for outstanding providers of goods and services. “Business owners, managers and staff work hard and often go above and beyond to help their clients and customers,” he said. “As members of the community, we reap the benefits of their efforts, which can make our own lives happier and easier in many ways. “Sometimes it’s as simple as a friendly smile and sympathetic ear from the staff in a shop that lifts your spirits when you’re having a bad day. “Nominating someone for their outstanding service or products is a great way to thank these people, who are the backbone of our community.” Mr Loe said businesses could also selfnominate to show staff how much their efforts were valued. Nominating is as simple as filling in the coupon in-store or online at the Awards’ website www.thebusinessawards.com.au Everyone who nominates a business will be in the running to win a prize. Media partner, Western Sydney Business Access (WSBA) will provide key dates for the Awards including nomination open and

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2019 Hills Local Business Awards winners.

Sydney Hills

closing dates, and Presentation Evening dates where category winners will be announced. WSBA will also run Special Feature editions to highlight outstanding businesses in the area.

Nominations Open: Monday, February 3. Nominations Close: Tuesday, February 25. Presentation Evening: Wednesday, April 22.

For further information on the 2020 Local Business Awards, call Precedent Productions on 8363 3333 or visit www.thebusinessawards.com.au

Steve Loe with a winner from Hills 2019.

Traffic app tracks safe routes OTORISTS are being urged to stay alert to changing traffic conditions while on the road this holiday season as bushfires continue to burn across the state. Minister for Regional Transport and Roads Paul Toole said it was important motorists put the safety of themselves and their passengers first. “With the fire danger motorists are urged to avoid all non-essential travel,” Mr Toole said. “We know a lot of people will be on the roads over the festive season and it’s critical they stay alert to changes in bushfire conditions and potential road closures. “We want everyone to have a safe and enjoyable break with family

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and friends but it’s important to plan ahead, and if necessary take a different route or delay travel. “By checking the Live Traffic NSW and the Fires Near Me NSW apps motorists can easily see what roads are being impacted by bushfires before they set off.” Mr Toole said the Live Traffic NSW app showed what routes fires were affecting, as well as where roadworks were, where incidents had occurred and any future delays that may be caused by major events. For the latest traffic information, download the Live Traffic app or visit www.livetraffic.com. Motorists are also encouraged to visit Rural Fire Service for the latest bushfire information.

CONTENTS

COVER shows a scene from 2019 Hills Local Business Awards. Precedent Productions has announced the 2020 program for Western Sydney.

NEWS INVESTMENT CUMBERLAND BUSINESS TECHNOLOGY FAMILY BUSINESS TRAVEL PHILANTHROPY CHILDSCENE ENTERTAINMENT WHAT THEY SAID

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JANUARY 2020 Western Sydney Business Access (WSBA) ACCESS NEWS AUSTRALIA PTY LTD ABN 39 600 436 799 Publisher/editor: Michael Walls M: 0407 783 413. E: michael@wsba.com.au Associate Editor: Dallas Sherringham Journalists: Red Dwyer, Paul Haigh, Terry Collins. Account Managers: Julie Jackson: 0447 291 780; Graham Maughan: 0431 557 791 Contributors: David Pring, Adam Leto, Adam Crouch. Printer: Spotpress Design: Design2Pro, DMC Advertising Group. General enquiries: info@wsba.com.au Phone: 02 4572 2336 Fax: 02 4572 2340 We pay respect to the Traditional Custodians and First Peoples of our region and acknowledge their continued connection to their country and culture.

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Parramatta's new Powerhouse Museum: Pages 8 and 9. DISCLAIMER: The publisher, authors and contributors reserve their rights in respect of the copyright of their work. No part of this work may be reproduced or copied in any form without the written consent of the publisher. No person or organisation should in any way act on the information and content of Western Sydney Business Access or www. wsba.com.au without first seeking professional advice. The publisher, contributors and agents accept no responsibility for any actions that may arise from the contents of this newspaper or website www.wsba.com.au. The opinions and views expressed by contributors are not necessarily those of the publisher. Advertisements are published in accordance with WSBA terms and conditions published in the media kit downloadable at www.wsba.com.au. Advertisers agree to indemnify the publisher and his agents for any actions that may arise as a result of published advertisements or contributions. Advertisers agree to abide by the terms of trade outlined by the publisher.

CENTRE PAGES: Central Coast Horizons. Each year many thousands of Western Sydney residents visit the NSW Central Coast for holidays or to invest. This special insert showcases the unique investment opportunities and regional progress of the Central Coast.

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Fire and Drought - How You Can Help

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Support your town and buy local  ELIZABTH FRIAS ESTERN Sydney residents have been urged to spend money in towns suffering from the horrific bushfires, including those in the Penrith, Blue Mountains and Hawkesbury regions. Federal Minister for Water Resources and Drought, David Littleproud, has called for this after meeting affected residents at St Marys RSL Club at the height of the bush fires circling Sydney. “Please go and visit these towns, spend in the local pub, local shops, see the museums because tourism has made these towns pick up when tourists come,” Mr Littleproud said. Lindsay MP Melissa McIntosh initiated the recent community forum after local poultry producers rallied for the welfare of their fellow farmers facing hardship because of the fires. Ms McIntosh said she invited Mr Littleproud, previously the Minister for Agriculture, so “our communities have a chance to ask important questions on how the Federal government is responding to the drought being one of our challenging issues.” Mr Littleproud urged his audience to dig deep even as a drought assistance package for farmers totalling $8B was rolled out by Prime Minister Scott Morrison to bail out as many farmers as they could. Mr Littleproud urged people wanting to boost affected communities by buying goods from them to buy from local shops such as IGA “because when goods come in from the city, it means money doesn’t come into these towns." “Please ring the local shops and the butcher and tell them we want to buy products off you and they will make sure they have it for you,” he added.

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There will be some that won’t make it, and it’s not easy, it's complicated but I am planning for another 12 months of drought and what will we do next.” – Federal Minister for Water Resources and Drought, David Littleproud. Apart from economic losses on businesses, the confounding conditions of farming families in remote farms, the surge of mental health cases and declining state of the environment from lack of rain were issues deftly raised by the residents. Ms McIntosh said she was impressed by the insightful discussions on the drought, even though an urbanised Western Sydney only has a small number of farms. “People are genuinely concerned about the welfare of their fellow Australians in country towns affected by the drought and this forum gives them that opportunity to find out what we are doing,” she said.

Minister for Water Resources and Drought, David Littleproud, and Lindsay MP, Melissa McIntosh, listen intently to queries and views of locals on the drought permeating across the country.

Mr Littleproud said the government had to ensure “measures are in place to keep the farmers going” because the problem caused by the long-running drought was “intricate and the only solution is rain.” “I have to be honest – there will be people that won’t make it through this drought from a financial point of view,” he said. “Some farmers in hard basket cases have considered selling out to be able to get back up on their feet”. He said the Federal government has set up www.farmhub.org.au to provide advice to farmers on how to obtain financial relief options from the package drawn up by the Commonwealth. The drought is expected to continue for another 12 months, so development programs are being put in place to ensure the agriculture sector can meet the challenges now to “help our farmers keep their properties”, Mr Littleproud said.

Ms McIntosh also urged Western Sydney residents to get behind “Buy from the Bush” and “Buy Regional” campaigns online that sells all kinds of products made by savvy and creative entrepreneurs in drought regions. Click on www.buyfromthebush.com.au and www. nsw.gov.au/buyregional to check out the products from farm gate delivered by post. Products include unique gift items from the Liverpool Plains, artisan gifts and fresh produce from Tamworth, beef in boxes from Baryulgil, wines from vineyards across the country, woollen clothing, women’s and men’s wear, footwear, handmade jewellery, women’s accessories, leathergoods from Dubbo, children’s clothing from Moree, homewares from Corowa in NSW and Jandowae in Queensland. For details on support services and assistances available to affected farmers and their families, click on https://www.farmhub.org.au an online resource initiated by the Commonwealth Government and administered by the National Farmers’ Federation.

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Opportunities at our start-up CITY

 RED DWYER RANDOM report card on the progress of Sydney’s start-up city underlines the momentum of Western Parkland City’s progress as an emerging 21st century

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city. Major earthworks of the $5.3B Western Sydney Airport are to start in 2020 signalling a significant step closer to the realisation of Western Parkland City, an emerging entity on a north-south axis extending some 50 kilometres from the Hawkesbury to Campbelltown and beyond, Similar to start-up businesses which aim to solve problems, the city is destined to provide the lifestyle and employment opportunities for a projected population of well over 1.5 million people by 2056, within 30 minutes of home. While the federal government bankrolled the construction of the airport, major investment by the NSW government and the private sector will be required to fund agricultural, commercial and industrial entities within the surrounding aerotropolis.

Artist impression of a future Western Sydney start-up city.

Western Sydney Aerotropolis Investor Guide states the aerotropolis represents the chance to build a city from the ground up; $20B of public funding so far has been allocated across transport, health and education infrastructure. The aerotropolis will make a significant contribution to 200,000 new jobs for Western Sydney residents by establishing a new highskill jobs hub across aerospace and defence,

manufacturing, healthcare, freight and logistics, agribusiness, education and research industries, according to the Greater Sydney Commission, The NSW government regards the aerotropolis, an 11,200-hectare economic zone and the airport, as the catalysts – game changers – of the development and growth of the start-up city. On the threshold of major construction at the airport, a random report card conducted

The focus is to ensure that across Western Parklands City we leverage the airport investment to create a much stronger connectivity between the already established economic zones.” – Stuart Ayres. by the author shows to-date that the NSW government has been successful in securing memorandums of understanding (MOU) from global companies to establish a presence in the aerotropolis. Continued on page 6

Panel approves Parramatta Twin Towers development  RED DWYER $322M twin-towers apartment complex in Parramatta is expected to be the tallest outside any of Australia’s capital cities. The project known as 189 George Street, on the corner of George and Charles in the CBD, has one tower of 211 metres (66 floors) and the other of 186 metres (57 floors) containing 983 apartments in total.

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The project approved by the Sydney Central City Planning Panel, will also include 640 car spaces in five underground levels, 2300 square metres of retail space, a childcare centre plus a gym. The Meriton Group project, overlooking the Parramatta River, will be a significant element in the overall investment in the historic precinct in the eastern precinct of the CBD., The NSW government recently completed the $7.4M upgrade of Parramatta Quay which is an

integral part of the Charles Street Square project which council plans to turn the area into a tourist magnet, but. yet to be approved and funded This is an integrated development to create a distinct visitor arrival experience which celebrates the historic river gateway to Parramatta, according to Parramatta City Council. The Charles Street wharf (now known as Parramatta Quay) handled ferries from Circular Quay until 1928; following dredging of the river the service was re-instated in 1992.

The Meriton project is adjacent to Parramatta Quay, to the north, and Harrisford House,, to the east, one of the oldest remaining houses in the Parramatta area, completed in 1832, which was originally built as the first site of The King’s School, Australia’s oldest independent schools. The Altitude Towers, a twin-tower development, also overlooking the Parramatta River in the CBD’s “eat street” precinct, was Meriton’s previous investment in the city.

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Aerotropolis partners come together LL the foundation partners committed to a presence in the Western Sydney Aerotropolis have come together for the first time to share their vision for the new Western Parkland City, which will be the catalyst for creating 200,000 jobs. The 18 companies, which specialise in areas across aerospace, defence, manufacturing, healthcare, agribusiness and education, have gathered for the Western City & Aerotropolis Authority’s Industry Symposium in Warwick Farm. Minister for Jobs, Investment, Tourism and Western Sydney Stuart Ayres said the Symposium would support continuing discussions between government and industry, which has been picking up pace in recent months. “Planning and delivering the infrastructure, systems, technologies and places to enable a true smart city requires a different way of thinking, which is why we are working

closely with industry to make sure we get this right,” Mr Ayres said. “Companies from across Australia and the world recognise the incredible opportunity we have to drive real economic growth, which is why we have 18 industry leaders now committed to Memorandums of Understanding (MOUs) to design, deliver and develop the Aerotropolis. “Internationally companies are looking to Western Sydney to invest which is why Hitachi have signed on to be the first tenant in the Aerotropolis and Siemens have committed to provide UTS with technology which will help train 25,000 university students with the skills they will need to work in the Aerotropolis.” The foundation partners were joined by representatives from across state and local governments all committed to work together to ensure investment, quality education, jobs, lifestyles and a successful future for the Western Parkland City.

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Start-up City opportunity

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The MOUs include BAE Systems, Siemens, GE Additive, DB Schenker, Sheffield’s Advanced Manufacturing Research Centre, SUEZ, Vitex Pharmaceuticals and Northrop Grumman. Japanese conglomerate Hitachi which signed a MOU in 2018 has since signed up to be the first tenant of the aerotropolis, with a collaboration and research centre generating hi-tech jobs. Domestic projects include the University of Newcastle, University of NSW, University of Wollongong, and Western Sydney University which have signed a Statement of Intent with the NSW government to deliver a higher education institution focussing on science, technol-

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ogy, engineering and mathematics (STEM) education. In the domestic private sector, the development of the $5B, 280‐hectare Sydney Science Park, at Luddenham, which upon completion is expected to deliver more than 12,000 smart jobs, educate 10,000 students and provide over 3000 homes – a venture owned, and being delivered by Celestino a Western Sydney‐based property group. Boxes ticked include the establishment of the Western City and Aerotropolis Authority to design and deliver the city’s commercial centre (CBD), the Western Sydney Airport Investment Attraction Office is operational, the initial design

Artist impression of the Advanced Manufacturing Centre at the Western Sydney Aerotropolis.

The Western City & Aerotropolis Authority’s Strategy, ‘Delivering for the Western Parkland City’, was also released at the Symposium

of the airport terminal precinct has been unveiled, and the Western Sydney Development Corporation, a design and property development company that specialises in residential developments exists. The Minister for Western Sydney, Stuart Ayers, spoke enthusiastically of the development and future of the start-up city at a Business Council of Australia and Western Sydney Business Chamber function. “The focus now is to ensure that across Western Parklands City we leverage the airport investment to create a much stronger connectivity between the already established economic zones. “I think of it as the golden triangle of Western Sydney – Penrith in the north, Campbell-

to outline the focus areas for the Authority as it continues to lead the delivery of the Aerotropolis and attract industry investment. town in the south, Liverpool in the east and right in the middle of that is now the Western Sydney Airport.” The federal and NSW governments plan to deliver a north-south rail link which will initially form the backbone of an economic corridor from St Marys to the airport-aerotropolis complex, with long-term proposals of directly connecting Greater Penrith, Liverpool and Campbelltown-Macarthur, enabling a government widely proclaimed objective of a 30-minute commute from home. The CBDs of these established cities are being rejuvenated, night-time attractions are instituted medical and education precincts are expanding with investment in hospitals and university campuses and high-rise commercial and residential buildings line the streetscapes.

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New Sydney Zoo a tourist magnet

Digital innovation tackles homelessness

 DALLAS SHERRINGHAM HEN Sydney Zoo opened its gates for the first time on December 7 it heralded an exciting new era for tourism in Western Sydney. The region has always battled to establish and then keep major attractions, but the success of the Zoo is assured with a massive local population and more and more domestic and overseas visitors choosing to base themselves in Western Sydney. The west has seen major theme parks like Australia’s Wonderland and Magic Kingdom come and go, victims of rising land values. Motor racing institutions Oran Park and Amaroo Park have also disappeared. The world class zoo will provide families of Western Sydney with a major attraction unlike any other in Australia. It will be the home to many exotic and native animals plus Australia's largest Reptile and Nocturnal house an aquarium. And it has been designed with no hills or steps, making it perfect for wheelchairs and prams. Sydney Zoo Managing Director Jake Burgess said he was excited to welcome an estimated one million visitors to the zoo per year and was happy to be opening just in time for the summer holidays. “It is an exciting time for the future of Western Sydney where families can expect an incredible day getting closer than ever before to some of the world's most iconic animals at an affordable price.

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Animals at the new Sydney Zoo.

“We want everyone to have a great experience, so we have opted to sell our grand opening tickets and memberships online only and in session times to manage capacity. “A day at Sydney Zoo will be great value for money, including free parking, keeper’s talks and shows, along with a variety of highquality food and beverage options at competitive prices. “The only way to purchase tickets and access the zoo is online at sydneyzoo.com and you should act quickly to avoid missing out

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on an unforgettable time at Sydney Zoo,” Mr Burgess said. Minister for Western Sydney Stuart Ayres said he was excited for the people of Western Sydney being able to visit the region’s newest attraction. He said he was proud that Sydney Zoo was committed to both animal welfare and delivering an unrivalled guest experience for locals and tourists alike. Visit: www.sydneyzoo.com

NEW digital data service will record information relating to rough sleepers in real-time to better facilitate collaboration between service providers for those experiencing homelessness in NSW. Premier Gladys Berejiklian said global tech giant Microsoft has partnered with the NSW Government and the Act to End Street Sleeping Collaboration to bring the project to fruition. “Every day more than 37,000 people in NSW experience homelessness and this new initiative will provide us with a more accurate understanding of the challenges they face,” Ms Berejiklian said. “By using technology to collect a range of social and demographic data on rough sleepers, we can improve the way we respond to homelessness.” Minister for Families, Communities and Disability Services Gareth Ward said the launch of the initiative came during the inaugural Connections Week, which aims to create a by-name list of people sleeping rough in Sydney’s CBD. The data will be captured using a mobile device and include geolocation technology. “We are using digital technology to make life easier for some of the most vulnerable people in the community.” Act to End Street Sleeping Convener Graham West said the aim is to create a vulnerability index of rough sleepers across the state, to determine risk and help prioritise specialist services.

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New Powerhouse Museum design revealed

HE design for the relocated Powerhouse Museum has been selected with Moreau Kusunoki [Lead Design Architect] and Genton [Local Design Architect] chosen to establish the first major museum to be based in Western Sydney. The architectural team’s bold vision for the museum has been selected following an international design competition which started in January 2019. Minister for the Arts Don Harwin was joined by Parramatta MP, Minister Geoff Lee to make the announcement. “We are thrilled to be appointing Moreau Kusunoki and Genton to design the new Powerhouse Museum. Their design is a bold visualisation of how contemporary cultural institutions can provide the inspiration, education and enjoyment that today’s audiences need and expect,” Mr Harwin said. “The relocated Powerhouse Museum represents the largest investment in arts and culture infrastructure since the Sydney Opera House. Once this museum is built – there simply will not be another building like it in Australia – it will be a leading cultural institution in the South Pacific.

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Continued on page 9

Artist concepts of the new Powerhouse Muesuem.

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Continued from page 8

“The new Powerhouse will be a museum of applied arts and sciences that exemplifies how Sydney and Australia thinks about itself, its culture and our communities.” The successful architects will now progress their design, signaling the next stage in the transformation of one of Australia’s most important cultural institutions. Dr Lee said the new museum will attract leading researchers, scientists and creatives from across Australia and around the world, while also providing ongoing opportunities for students from across NSW. “This is what Western Sydney deserves – I can’t wait to see this incredible new institution in Parramatta,” Dr Lee said. Moreau Kusunoki and Genton said: “We envisage the new Powerhouse Museum as a hyper-platform, a building with many functions and limitless potential. The building will tread lightly on the site, with the architecture

This is what Western Sydney deserves. I can’t wait to see this incredible new institution in Parramatta.” - Geoff Lee. opening up towards the river, providing generous public space and creating an open 24-hour precinct.” The international architectural competition saw more than 74 entries received from 20 countries. More information is available at: https://maas.museum/new-powerhouse/

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Peter Shergold continues as Chancellor ESTERN Sydney University has announced that Professor Peter Shergold AC will continue as the University’s Chancellor until December 31, 2022. At their December 2019 meeting, the University’s Board of Trustees unanimously resolved to appoint Professor Shergold as Chancellor for a further two-year term, commencing January 1, 2021. Professor Shergold was appointed Chancellor of Western Sydney University in 2011, continuing a highly distinguished academic and public service career that spans more than three decades, including

W Peter Shergold.

serving as Secretary of the Department of the Prime Minister and Cabinet from 2003–2008. Western Sydney University’s Vice-Chancellor and President, Professor Barney Glover AO, welcomed the Chancellor’s re-appointment and acknowledged Professor Shergold’s significant contribution to Australian public life, in particular, his strong advocacy for social inclusion and the power of education to open up opportunities for all. “Professor Shergold has been an outstanding Chancellor for Western Sydney University, helping steer the University through a transformative period of its growth and develop-

ment. His exemplary leadership of the Board of Trustees over the last eight years has set the strategic direction of the University and placed it in an incredibly strong position to respond to both current and future challenges,” said Professor Glover. “The University community is delighted to have him continue as Chancellor. His leadership and clear vision will undoubtedly affirm the University’s position as an anchor institution for Western Sydney, and ensure it continues to be a catalyst for the region’s economic advancement and social prosperity and a leading advocate for its communities.”

In addition to his role as Chancellor at Western Sydney University, Professor Shergold holds numerous positions including serving as the NSW Coordinator-General of Refugee Resettlement. He is currently leading the Education Council’s Review of Senior Secondary Pathways and has recently been appointed as Chair of the NSW Education Standards Authority (NESA). Professor Shergold has authored numerous reports and led important reviews for both government and industry, and is a non-executive director, Chair and member of corporate and non-profit boards.

Have your say on Fernhill future HE NSW Government is calling on the community to have its say on the reimagination of Fernhill Estate in Western Sydney, with the options for the future use of the Estate on public exhibition from today. Planning and Public Spaces Minister Rob Stokes said this is a rare opportunity to participate in shaping iconic open space for generations to come. “At 412 hectares, Fernhill Estate is the largest contribution to open space in Western Sydney since the Western Sydney Parklands were established in 2008,” Mr Stokes said. “Fernhill will be a signature public parkland for the Western Parkland City, and we want to hear how the community want to see it restored and reimagined.” Potential options for the site include arts and cultural activities such as a museum or gallery, medium scale events and boutique accommodation, agricul-

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tural uses and not-for-profit uses such as a wildlife sanctuary or research and education facility. Western Sydney Minister Stuart Ayres said it’s time for the community to capitalise on the Estate’s potential. “Fernhill will be a wonderful asset for the people of Western Sydney for generations to come. It’s critical that the community shapes the future use of this amazing public asset,” Mr Ayres said. Member for Mulgoa Tanya Davies said community feedback will help shape the final Plan of Management for the Estate. “From tourism and recreational ideas to equestrian and cultural uses, we want to make sure the people of Western Sydney get the most out of this historic Estate,” Ms Davies said. The project will be on exhibition until March 20, 2020. For information visit: www.planning.nsw.gov.au/fernhillestate

The Fernhill estate.

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Technology Success

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Every CEO & CFO needs to know this  DARRYL MCALLISTER EARLY half (48%) of Australian companies surveyed by Telstra reported having experienced a cyberattack within the past 12 months. This reflects a rise in cyberattacks of 33% over the previous year. Attacks can range from virus infections to ransomware attacks that lock organizations out of their data and force them to pay a ransom if they don’t have a reliable backup strategy in place. But no matter what form the threats take, if your business becomes a victim, there are costly consequences. Due to the growing cyber threats that companies face, the Australian Cyber Security Centre (ACSC) has published a prioritized list of eight essential data security strategies to help businesses protect their systems against attacks. Every CEO and CFO needs to know about The Essential Eight.

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Why It’s Important to Know About the Essential Eight There are multiple data security protection products out there to choose from, including anti-malware software, firewalls, and credential management applications. Each one is designed to cover a different potential breach area of your technology infrastructure. But with so many options, it’s not always easy to know if you’ve got the basic best practices of cybersecurity covered. That’s where the Essential Eight come in. They help organizations know the top eight best practices of a cybersecurity plan so they can ensure the current strategies they’re using are giving them the basics of good cybersecurity hygiene.

Million Dollar Question (perhaps literally) If you’re using an outsourced managed IT services provider, do you know whether you’re covered for these eight best practices? It’s important to ask your current IT support provider how many of the Essential Eight they are absolutely sure you are compliant with. Perhaps consider even paying them to prove that to you. If you score is less than 7 out of 8, you need to seriously question whether you’re partnering with the right provider.

These are the Essential Eight IT Security Practices Each of the Essential Eight fall under one of three main overall mitigation categories: • Preventing Malware Delivery and Execution. • Limiting the Extent of Cyber Security Incidents. • Data Recovery and System Availability Here are the eight essential strategies that your organization should be employing in your overall cybersecurity strategy. 1. Application Whitelisting

One of the best defenses against what’s known as “Zero-Day” threats (new malware that hasn’t been seen before) is application whitelisting. This is known as taking a zerotrust stance, meaning that your system trusts no programs executing code unless they’ve been previously whitelisted as “okay.” Many firewalls and anti-malware applications with advanced threat protection offer the ability to whitelist applications, which keeps unapproved ones (i.e. .exe, DLL, PowerShell, etc.) from executing a malicious script. 2. Patch Applications Keeping applications like Microsoft Office and web browsers updated and patched with the latest security updates within 48 hours are important to mitigating threats. Hackers often quickly exploit found vulnerabilities in all types of applications (including WordPress plugins), so it’s important to have a good patch management program in place. 3. Configure Microsoft Office Macro Settings 48% of phishing emails with malicious attachments use a Microsoft Office filetype. While users often know to stay away from attachments that use .exe or .zip, a .doc file looks more innocent. But if you have the wrong Office macro settings, these innocent-looking Word or Excel files can execute dangerous code. You want to block macros from the internet from running in your Office programs and only allow macros limited access from “trusted

locations” or that are digitally signed with a trusted certificate. 4. User Application Hardening Certain applications, such as Flash, Java, and browser-based ads can run malicious scripts when you access them from a web browser. You want to set your web browsers to block these from running automatically. 5. Restrict Administrative Privileges Do you run your computer while logged in as a local administrator? Many people do, but this is a mistake because if a hacker gains access to your computer while you’re logged in as administrator, they can make all types of dangerous changes to the system files. By restricting access, you mitigate this risk. You can do this by: • Creating different user accounts with fewer privileges to use, especially for email and web browsing • Regularly validating the need for privileges • Restricting the number of administrative accounts in your office 6. Patch Operating Systems Just like patching applications is important, it’s also equally as important to keep your operating system patched and updated within 48 hours of a new update release to mitigate the risk of a security vulnerability being exploited by a hacker. 7. Multi-Factor Authentication Passwords that are stolen or weak and

easily hacked are a major cause of data breaches. One of the best ways to increase your credential security is to use multi-factor authentication (MFA) which requires another step before login can be completed (usually, entry of a PIN that’s sent via SMS). Use MFA everywhere you can for programs and website logins, including for remote access through the use of protocols like VPN and remote desktop access (RDP). 8. Daily Backups One of the best ways to thwart a ransomware attack is by having a reliable backup that can easily be restored. Malware often causes data loss, which can be very costly. It’s best practice to keep all your systems and data backed up regularly, including software and configuration settings, and retained for at least 3 months. You should also regularly check the restore capabilities of your backups.

Get Help to Ensure Essential Eight Compliance If you’re unsure whether your current cybersecurity strategy has you covered when it comes to the Essential Eight, I strongly recommend asking your current IT services provider for a report on your current status – even if that means paying them to do so. Darryl McCallister is CEO at Netcare. www.netcare.net.au

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WESTERN SYDNEY BUSINESS ACCESS JANUARY 2020


Cumberland Business

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Let’s talk about hot tax topics  ANGELA HAYNES EMBERS of Cumberland Business Chamber enjoyed talking tax and mixing it up with the intelligent and lovable Nao social robot who calls the Whitlam Library, Cabramatta home. The evening started with Linden Regina of the ATO running an interactive session on some of today’s hot tax topics. Allen Roberts of StrategyAudit had the audience giggling and the presenter on her toes, all in fun of course. The session covered: • The Black Economy. • Single Touch Payroll. • Virtual Tour of the ATO App. Thanks to Fairfield City Council’s Workary for hosting us. Seriously folks, if you haven’t done so already you NEED to check out the digital technology tools available

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Theresa Teo and Angela Haynes with ‘Nao’ the social robot

FREE to assist businesses create digital content – green screen, sound studio, pod/vodcast tech, 3D printer, VR and so much more. Plus they run workshops to teach you how to use the tech and unlock your digital creative self.

Linden Regina of the ATO presenting in her lively and informative style

No turkeys here, just Xmas bowling fun!  ANGELA HAYNES HERE was plenty of fun and frivolity 10-pin bowling for our Christmas get together at Parramatta Leagues Club. Many thanks to Coleman Greig for sponsoring the event. The evening started with Michelle Wardle from KPMG sure looking professional as she strapped her wrist in anticipation of a big game. Although it was her colleague and dark horse, Amanda Taylor, who chased Wayne Smith from Toomey Pegg Lawyers through their game only to snag a strike in her last frame and take top spot on the podium for the whole group on the night! There were no shortage of x marks the spot in ANZ’s Scott Baker’s game but the consistency of his nearest rival, Lloyd Gilbert of KPMG, won out in the end.

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Quiet achievers Leon Zheng faced off against his noisier KPMG colleague, James Horton. While Peter Groeneveld of CNI had some decidedly magic moments including a jaw dropping split pin that suggested underlying ten pin talent. Wise counsel from Noela McInstosh from ACN was the secret of success for Theresa Teo who was also chief camera person for the evening. Davelcorp’s David Lindfield Seagar cheered everyone on throughout the event which paid off for Libby Roberts who, claiming not to have bowled for a decade, still managed to take out second place in her lane – and pipped yours truly by 1 point! That’s a wrap for another year, Merry Christmas to our Chamber friends and family and we look forward to a very exciting 2020.

Angela Haynes is President of the Cumberland Business Chamber. Email: president@cbchamber.com.au

A Competitive Advantage Cumberland Business Chamber has been a champion for innovation, continuous improvement, increased competitiveness and industry/employment growth in the Greater West of Sydney since 1987. Members benefit from the “Four Pillars” which are the foundation of our member-owned independent organisation. We deliver Leadership, Knowledge, Inspiration and Connections via our activities and support services. WESTERN SYDNEY BUSINESS ACCESS JANUARY 2020

We advocate on behalf of our members to industry bodies and government…present practical business building information…and provide networking opportunities in an informal and inspirational environment.

Contact Us 4 Blackstone Street, Wetherill Park NSW 2164 PO Box 2116, Wetherill Park NSW 2164 (02) 9757 4794 or 0419444010 Email: president@cbchamber.com.au 13


Business Investment

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Explained: Australian Business Growth Fund for SMEs Structure and basis for the fund

 ANGELA HAYNES HE Australian Business Growth Fund (ABGF) was officially launched by Treasury last November. The ANZ, CBA, NAB and Westpac have all committed $100M each over five years to match the federal government’s $100M pledge. HSBC and Macquarie Group have also committed $20M each bringing initial investment capacity to $540M. Negotiations between the government and large superannuation funds are ongoing with no figures on how much will be invested by super funds. Banks have a strong motivation to support this fund. It maximises the opportunity for economic growth which, in turn, creates a better environment for banks to pursue business. The ABGF aims to provide longer term, passive equity funding to small and medium businesses. It will operate as a commercial entity independent of the Government and participating banks. It will expect a return on its portfolio companies however the <40% investment stake means that business owners can maintain their controlling interest. Whilst the draft bill is before parliament, in principle, the Cumberland Business Chamber wholeheartedly welcomes the fund and applauds the collaboration of the major banks, the government and the super funds in due course.

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Indicative criteria to qualify for investment The ABGF is proposed to be industry agnostic and touted to offer $5M to $15M funding for a 10% to 40% equity investment stake in growing Australian companies with the following criteria: • Australian based businesses with annual turnover of $2M to $100M. • Post start-ups with proven business models. • Can demonstrate three years of revenue growth and profitability. • Where a significant expansion opportunity has been identified. • With management who have an entrepreneurial focus. • Where the business is leveraged less than 50%.

The fund is based on the UK and Canadian business growth funds. The UK’s Business Growth Fund started eight years ago and according to founding shareholder HSBC, it has invested over 2 billion pounds into 285 companies over this time. The objective is to invest in a diverse portfolio of companies which allows it to manage its overall risks by offsetting losses in some companies with gains elsewhere, taking a longterm approach to investing. Since it became operational in 2018, the Canadian fund has invested CAD63 million into local companies. The ABGF also proposes to offer nonfinancial support, for example, through the provision of strategic advice, mentoring, talent management and network referrals for small and medium businesses to access.

Responding to small business need for growth capital The Australian Small Business and Family Enterprise Ombudsman (ASBFEO), alongside the Reserve Bank, has argued there aren’t enough avenues to capital available for high potential companies in Australia. The ASBFEO’s Inquiry into sources of capital for business growth concluded the finance was both scarce and expensive. The ABGF was the number one of ASBFEO’s eight recommendations in the ASBFEO’s Affordable Capital for SME Growth

report, to address the market failure to provide affordable capital to growing SMEs. The Council of Financial Regulators (CFR), in a report released in October, said tighter lending standards for small business had been a significant focus for the body. It noted that “lending to small business has hardly grown over the past year, compared with a 5% increase in lending to large businesses.”

Does the ABGF go far enough to support SMEs? It goes some way towards matching the demand for SME capital with supply and this is certainly a first of its kind for Australian small and medium businesses however an area that would further enhance business is acquisition funding. The ABGF principally supports expansion and growth. However, in Australia, with our aging population, sufficient capital to fund a business to transition to a new generation, whether familial or arm’s length, can be hard to come by.

Interested to know more? Whilst the ABGF is still a work in progress, there are other grants and business incentive programs available to businesses with annual turnover between $2M and $100M. Feel free to call me on 0419 444 010 or email: president@cbchamber.com.au to discuss or know more. Angela Haynes is President of Cumberland Business Chamber and a director at KPMG Greater Western Sydney.

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netcare.net.au WESTERN SYDNEY BUSINESS ACCESS JANUARY 2020


tor i s Vi uide G

ISSUE 1 | December 2019 - January 2020

THE NEW

AGE CEO EXCLUSIVE: Matt Kelly’s leadership blueprint: H6

GOSFORD OPPORTUNITY

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BOOM TIMES AHEAD

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SPECIAL 12-PAGE INSERT SHOWCASING CENTRAL COAST OPPORTUNITIES

2020 Regional Update and Investment Guide HORIZONS 1

CENTRAL COAST AST BUSINESS

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Central Coast Horizons 2020

www.wsba.com.au

Gosford’s twin towers ready to build

Artist’s impressions of the exterior of the building, pool area and roof top bar.

OUR years after it was approved by the Hunter and Central Coast Planning Panel, the twin tower Archibald development is set for completion within three years. Originally known as Mariner’s Plaza, the five-star international hotel will be home to 167 motel rooms, set on the corner of Mann and Donnison Sts in Gosford. The ICC Development Group, which is responsible for the Sofitel at Sydney’s Darling Harbour, has confirmed that construction is set to begin in April next year. “We were initially positioning a four-star brand; however, we believe the standard of a five-star offering is more consistent with the elegance and sophistication of The Archibald,” ICC CEO and Managing Director, Harold Dakin, said. “We believe there is strong demand for a hotel of this calibre on the Central Coast and in Gosford specifically, with our ever growing

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strong population and Northconnex due for completion ” Dakin said it would take approximately 28 months to complete the project. “We want to open the doors for Christmas 2022,” he said. “We are looking forward to being part of the exciting transformation of Gosford over the next five years.” The hotel will include a palatial foyer, conference and health facilities, a pool, restaurants and bars including a stunning roof top bar with water views, and a mix of one, two and three-bedroom apartments.

Best Sky bar “The sky bar will be up there with the best in the world, not just in Australia,” Dakin said. “We have an award-winning team ready to create a truly landmark destination for everyone to use.” Jaimie Woodcock, of McGrath Projects Central Coast, believes the project

will attract a lot of attention, not just from those who live within the new precinct, but internationally. “The quality of bars, restaurants and a proposed wellness centre brings a lifestyle experience on the Coast like no other,” Woodcock said. “This luxury offering will change the way people can live (in) and visit the Coast; it gives them options and choices never seen here before.” Woodcock said the official launch of The Archibald apartments had been held on November 2, with more than 60% of Stage One of the project sold on the day. “We had a good mix of local and Sydney investors; 60% local and 40% from Sydney,” he said. “We had multiple families buying two and three properties together and the feedback from investors was that the unique nature of The Archibald gives them

confidence of price growth over the build period. “It’s been the strongest registration campaign we’ve seen on the Coast. “The belief in Gosford and the awareness from investors all over the country shows how much attention the area is receiving as an investment hot-spot. “It’s exciting to see the success of the project so quickly as well as just reward for the development team who are pushing hard to create something really special for the area.” Woodcock said he was expecting a sellout of Stage One by Christmas or the New Year, with a total of $50M in sales. “There are still some excellent buying opportunities available, but buyers would need to move quickly as interest has only picked up further since the launch,” he said. The project will be completed in several stages, with Stage One comprising 98 apartments in the West Tower.

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RIGHT HERE ON THE CENTRAL COAST

HORIZONS 2


Central Coast Horizons 2020

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Biggest boom in Coast’s history  DALLAS SHERRRINGHAM HEN Bob Dylan wrote his legendary anthem “The Times Are A Changing” he could well be writing about the Central Coast’s Horizons in the 21st century. The times sure are changing in our region. New buildings are sprouting up in city centres and popular seaside resorts like Terrigal, other traditional areas such as Long Jetty, Ettalong and Toukley are springing to life. And some areas remain virtually unchanged. That’s the way most people like it. The universal cry of this new surge in development is: “Develop sensibly while maintaining our unique lifestyle.” As a new resident to the Coast recently told me: “The best thing about living here is that you can be at the beach or in the bush in a few minutes!” The trick is trying to make everyone happy, a virtually impossible task. Many residents retired to the Coast for a quiet life and they don’t enjoy being inundated with “new folk” clogging the roads, the carparks and generally making life much more difficult. Business people see it entirely differently. Many of them are enjoying a boom of Gold Rush proportions, with blocks of land that once held 100-year-old houses, now home to dozens of new apartments in multi storey towers. The State Govt is investing huge amounts of money into the region to make it a modern, vibrant city ready for the massive projected growth of around 70,000 people in the next few decades. Central Coast Council is a cornerstone of the growth, providing essential services such as water, roads and sewerage while reaching out to assist

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Artist render of a future Gosford CBD. Image courtesy of Development on the Central Coast Facebook Page.

businesses and developers with a new approach to cooperation. Council has been particularly proactive in assisting and encouraging new business startups. And the imminent opening of the NorthConnex 9km tunnel linking the M1 and the M2 will put the Coast within easy of Sydney and Western Sydney. Gosford is seen as the capital of the region and will soon resemble a vibrant international metropolis in its own right with more than a dozen towers of up to 40 storeys set to be built.

City Centre Renewal This thriving centre is a smart hub for health and education, with major new medical centres and private hospitals complimenting the monumental redevelopment of Gosford Hospital. The renewal of the city centre has attracted new residents, jobs, business and investment. The announcement of the massive new Tuggerah Town Centre beside Westfield in March has provided just the impetus the northern section of the Coast needs. The Coast’s economy is strong and diversified and is supported by efficient freight and passenger connections to adjoining regions.

Our close proximity to Greater Sydney and Newcastle, bolstered by investment in transport infrastructure, has made it possible for residents to access a wider variety of jobs and services both within and beyond the region. According to State Planning, economic growth in the Northern and Southern Growth Corridors has increased investment in health, education, advanced manufacturing and service industries. Tourism and recreation have become mainstays of the economy. Settlement is concentrated around existing urban and employment areas, the Warnervale– Wadalba release area, the Northern and Southern Growth Corridors and existing rural villages to take advantage of jobs, services and public transport. Communities are better connected by an integrated transport system that prioritises cycling, walking and public transport. Central Coast Airport at Warnervale is a key factor in the future growth of the region, especially with new drone technology and electric aircraft set to revolutionise air travel and commuting. There is enough housing to satisfy demand around Gosford City Centre, in growth corridors and local centres across the region, which are well supported by infrastructure, jobs, services and transport. Greater housing supply has also helped housing affordability. There is greater housing diversity to suit the changing needs of the community, particularly the ageing population and the needs of weekend and seasonal visitors. To achieve this vision, the NSW Government has set four goals in an exciting plan for the region: • A prosperous Central Coast with more jobs close to home.

• Protect the natural environment and manage the use of agricultural and resource lands. • Well–connected communities and attractive lifestyles. • A variety of housing choice to suit needs and lifestyles. As State Planning says on its presentation, the next 20 years will be an important period for the Central Coast. “The key to its future prosperity lies in leveraging the region’s many competitive advantages. They include a single Council, a strong labor force, a growing population, cost–effective housing and employment land, access to major markets, viable business locations, good transport infrastructure, an enviable natural environment and a community that cares about its future.” The Plan empowers Central Coast Council to work in partnership with the NSW Government to: • Foster economic development in strategic corridors and transport gateways; • Improve the network of vibrant centres across the region that are accessible to residents; • Accelerate housing supply and increasing housing choice within a well-planned and compact settlement pattern; • Secure environmental corridors to protect water resources, coastal areas and biodiversity; and • Sustain productive landscapes west of the M1 Pacific Motorway while maintaining attractive lifestyles. So there you have it, we are on our way to the biggest boom in the Coast’s long history. It might be a bumpy ride at times, but it sure will be the journey-of-a-lifetime.

Our aim is to be in THRIVE mode  ROD DEVER HE Gosford and Erina Business Chamber has the view that the Central Coast is presently sitting in survival mode. The area needs to progress to a thrive mode in the future. We operate well below the capacity desired by most although much has happened in the past 2-3 years to start to maximise our potential. The Chamber has a vision which is aligned to the planning and development concepts already tabled by many stake-

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holders. Our vision includes a thriving business economy which creates greater employment opportunity and attracts investment from all levels of government and private the private sector. A business community which can sustain itself well into the future as well as greater education offerings in line with local employment needs including a stronger university presence in the CBD will add value. We seek a diverse mix of services to capture those who go elsewhere at present out of necessity and a greater night-time economy. Our vision includes an activated city

and waterfront in Gosford and for Erina which is mostly business and commercial we hope to see greater mix of development which includes commercial, residential and retail and the like. Ideally, we can become a destination and not just a journey though area. To be formally recognised as an official region in our own right and not tacked on to the Sydney or Hunter regions for planning and funding would add to the position of the central coast. Outside the 9-5 scope we hope for an activated night economy with restaurants, cafes and entertainment facilities

for all ages to generate more engagement of residents and visitors. All this can only come about with improved transport and infrastructure projects being delivered. Access to employment is one of the current challenges whilst attracting the business mix to allow more people to work locally and then ease of movement around the coast is needed. With our population growing now is the time for these types of changes to be made for the future. Rod Dever is President of the Gosford and Erina Business Chamber.

Coast is nation’s land of opportunity  LISA MATTHEWS HE Central Coast is the land of opportunity. We are enviably positioned half way between Sydney and the Central Coast, just off the M1. We are the sixth largest urban area in Australia and are growing at a rapid rate. Our population is set to grow by over 70,000 by 2036 and this corridor between Sydney and NSW will have a population of 1.1 million in that time. We have a lot of people to not only provide services and infrastructure for but jobs and industry opportunities too. Council underMayor Lisa Matthews with Coast residents. stands this challenge and are meeting it head on. • World class education facilities. • Efficient supply chains. We have developed the first ever Economic • Easy access to Sydney. Development Strategy for the Coast to support • Easy access to national highways, our expanding business hubs. We are inviting ports and international airports. investment and business growth to identify the The Central Coast is home to significant jobs, industries and opportunities where future international food brands with an identified prosperity lies for our growing region. growth trajectory in innovation in food and We will continue to play to our strengths: agriculture. • Our pristine natural environment. Through collaboration with government • Agribusiness and food manufacturand other experts, the Central Coast food and ing expertise. agribusiness industry is set to generate innova• A skilled local workforce.

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HORIZONS 3

tive ideas and new opportunities. We are witnessing the consolidation of the Central Coast as cluster of food innovation stakeholders, including all levels of Government working together to provide support for emerging and established businesses in this industry. Council is very proud to have a seat at the table and is committed to promoting the growth of a thriving food innovation ecosystem in our region. This cooperation will see the establishment of a state-of-the-art Central Coast Medical School and Research Industry within a new Health and Wellbeing Precinct in Gosford. This means the Central Coast is one of only 10 locations across Australia where an Industry Training Hub will be established. We will be leaders in this area and it is our community that will benefit the most. I am proud of this region. We are a region that collaborates. That builds on the strengths we have and works hand in hand with our community to deliver the jobs and opportunities they need. Cr Lisa Matthews is Central Coast Mayor.

Rod Dever.

The Coast goes to Sydney

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ELCOME to Horizons 2019. Central Coast Business Access is proud to present Horizons, our brand-new annual feature designed to provide readers with a detailed look at business, development and investment opportunities in our region. Central Coast Business Access has partnered with our successful sister publication Western Sydney Business Access (WSBA) to feature the Coast’s amazing potential for Sydney businesspeople and investors. This edition of Horizons was also published in the December edition of Central Coast Business Access. Take some to explore the many opportunities at the beautiful Central Coast. We would like to thank our elected members, the Mayor and Council managers for providing us with expert commentaries on their Vision for the Coast. And of course, we must make special mention of our most valued business partners who make it all possible - a mighty Thank You! from the Access Team If you are interested in being part of the next Horizons feature in 2020 which already promises to be a major event for the Coast, we welcome your enquiry. Michael Walls, Horizons Publisher

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Central Coast Horizons 2020

Club directors and planners celebrate after the new Club Development was approved.

www.wsba.com.au

Artist impression of the upgraded club.

Exciting new gateway to Coast OSFORD RSL will become the impressive new gateway to West Gosford and the Central Coast when its major redevelopment is completed in 2022. The highway leading past the Club has always been the traditional entry for visitors to the Coast and residents returning home. However it has always lacked the “wow factor” and the RSL Club’s project will give it just the boost it needs. The Gosford RSL Club’s Development Application to build the new club complex was approved by the Joint Regional Planning Panel in September and Club CEO Russell Cooper was delighted with the announcement. “The visionary plan, which will see the new Clubhouse built on the current carpark adjacent to Central Coast Hwy, has been designed to be a significant building marking West Gosford as the “Gateway to Gosford and the Central Coast,” Mr Cooper said. It is also a statement of confidence by the Club’s Directors in the future of Gosford and the wider area which the Club serves.

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The new three level building of 6800sqm will be 50% larger than the current clubhouse but on a smaller footprint of about 3500sqm which means that when complete and the present clubhouse is demolished there will be a significant amount of space freed up for future expansion and development. “That’s how we briefed our architects: to focus on the fact that our new Club needed to be something that would service our community, should be something they could be proud of and, in recognition of our location, the building should make a statement as the ‘gateway’ to Gosford and the Central Coast,” Mr Cooper said. The Development Application was lodged in March 2018 and Mr Cooper said Council staff were very supportive and collaborative in assisting the Club and its planning team to address any potential issues which might prevent planning approval. In the end, Council recommended that the DA be approved and the JRPP agreed with the sentiment, reaching a unanimous decision to approve the DA. Panel members congratulated the Club

and their architects on the outstanding design aesthetics and the benefits that the development would deliver to the community. The final plan will see a ground floor entry, RSL Museum, Reception for both the Club and Galaxy Motel, as well as offices, cellar and storage areas. The 1st floor will comprise of café and dining areas with multiple food offerings catering to families and groups of all sizes, plus lounge, bar and terrace. The 2nd floor will comprise Sports bar, Conference and events space with capacity for up to 800 people, a ‘rooftop’ bar and restaurant and the newly established Oak Haven Brewing Co microbrewery. Mr Cooper said it had been a complex and thorough process, with four years of research, consultation and planning, to get to this point. Current projections see construction commencing late in 2020 with completion in 2022. Architects for the development are WMK Architects from Sydney with Project Managers APP Corporation (Newcastle). Builders are yet to be selected.

The visionary plan, which will see the new Clubhouse built on the current carpark adjacent to Central Coast Hwy, has been designed to be a significant building marking West Gosford as the Gateway to Gosford and the Central Coast.” – Russell Cooper.

HORIZONS 4


Central Coast Horizons 2020

www.wsba.com.au

New chapter in distinguished history ENTRAL Coast Leagues Club has been a centre point of life in the region for 60 plus years and now it is about to start the most exciting chapter of that distinguished history. Set beside the old Graham Park with extensive views of Brisbane Water, the Leagues Club has always been pride-of-place in downtown Gosford. However the need to update the facilities dramatically to maintain the club’s position in community life became evident in recent years. Times change and now the treasured institution has announced plans to become a massive entertainment and tourism complex which will bring it into line with the expectations of Coast residents and visitors. The state-of-the art $442m project will feature the highest towers on the Coast at 38 and 31 storeys, towering 132m above the CBD. Central Coast Leagues Club chairman Peter James said the club had been a centre point to life on the Coast for more than 60 years. “It’s a familiar, much loved gathering place. Built by locals, for locals, it’s where people come together to share food, fun, sport and laughter. It’s a community.” “Rich history inevitably comes with some challenges and in our case the challenge is a building that no longer reflects the range or quality of experiences we want to offer members and patrons. “Following the major refurbishments that we completed in 2017, the Club commissioned an architect to develop a holistic masterplan that shows how our Central Coast Leagues Club can be modernised and transformed.” Mr James said the State Government had been consulting with residents of the Central Coast to ask them their opinions about the future of Gosford.

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Artist impressions of the new development.

“More than 90% of people surveyed as part of this process said they believed a revitalisation of the city centre would be a positive move for our region.” “Understanding that the State has plans to fundamentally transform neighboring community amenities such as Ray Maher Field, developing a masterplan for the Central Coast Leagues Club is all about articulating our place within the broader process of urban transformation. “We have the potential to be the gateway to a newly revitalised city while at the same time greatly enhancing the amenities and experiences we provide to our members and guests.” Features of the impressive masterplan include a vibrant alfresco dining precinct, improved pedestrian connections to Gosford city and the waterfront, hotel accommodation, along with new, state-of-the-art facilities for guests to enjoy.

“Every journey starts with a single step, and this masterplan is the Club’s first on a journey towards a truly modern, welcoming and fun future at Central Coast Leagues Club,” Mr James said. “It demonstrates the quality of amenities and experiences we want to provide to our members and guests while securing our position as a major employer and contributor to the local economy and community, he said.

Rich history inevitably comes with some challenges and in our case the challenge is a building that no longer reflects the range or quality of experiences we want to offer members and patrons.” - Peter James.

Visit: www.cclc.com.au

Take a step back in time and delight in the wonder that is Kendall’s. With its cosy interiors and bespoke cocktails, Kendall’s is the perfect place to unwind. After a long week in the office, you deserve it! Open from 5pm Friday and Saturday nights. Want to make a booking? Email kendalls@cclc.com.au for more information.

CENTRAL COAST LEAGUES CLUB 1 Dane Drive | www.cclc.com.au HORIZONS 5

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Central Coast Horizons 2020

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Forces that drive CEO Matt Kelly  MICHAEL WALLS S business evolves, so too do the leadership styles that shape them. So, it’s no surprise that Gosford Private Hospital CEO and Healthe Care Australia Central Coast Regional Manager, Matt Kelly, was recently named the 2019 Outstanding Business Leader at the NSW Business Awards. The annual awards recognize business best practice, leadership and innovation. Matt was recognised for his contribution to healthcare on the Central Coast, where he oversees three hospitals, more than 23,000 operations, 800 staff and 400 doctors. In 2019 he managed the construction and opening of the $31M million Tuggerah Lakes Private Hospital in Kanwal, led continued growth at both Brisbane Waters Private and Gosford Private Hospitals, and is about to start the $32M redevelopment of Gosford Private Hospital. The Award also recognises his role in raising the profile of the Central Coast, including representatives from Gosford Private Hospital being invited to be the first Australians to ever present at the world’s premier patient experience event, the Cleveland Clinic Patient Experience Summit in Ohio. The Hospital has also been featured in a leading health care resource which has seen Gosford Private profiled alongside the world’s number one and two hospitals–Mayo Clinic and Cleveland Clinic–with an audience of over 55,000 healthcare leaders across 80 countries. Matt has been recognised both locally and overseas, being named as Outstanding Business Leader at the local Gosford Erina and Coastal Chamber of Commerce Awards, Central Coast Regional Business Awards and now the NSW State Business Awards. He has also been recognised as an Outstanding Employee by the Luye Life Sciences group, a multi-national company with over 7,000 employees worldwide. Gosford Private Hospital was also named as a finalist in the Excellence in Sustainability category at the NSW Business Awards, recognising the Hospital’s commitment to sustainable practices and waste management improvements over the past 18 months. So, what makes this Coast CEO tick? Matt spoke exclusively to Central Coast Business Access for this Horizons story. HORIZONS: Matt, as we know, business is constantly evolving. What attributes makes for an effective CEO today? MATT: As a CEO in the health industry you must constantly evolve and change your approach according to the audience that you are speaking to. You need to be able to confidently answer detailed financial questions about your business and in the next meeting have an empathic approach to a patient who is telling you about their experience. Emotional intelligence is something that is spoken about more and more in leadership circles. Leadership requires that you have enough self-awareness to be conscious of your responses to situations, ensuring that you regulate those responses, so they are measured while maintaining a level of motivation that drives you to your goals. This also requires the interpersonal skills to be able to communicate effectively with all levels of your team. I find that empathy for others is something that you need to continually practice. To be able to put yourself in the other persons shoes to see and hear things from their perspective changes the way that you respond. HORIZONS: To what extent do you think that is technology enabling more effective delivery of health services today? MATT: Across the patient’s journey health technology is improving their experience and outcomes. We can use technology to assist our patients to complete admission paperwork. This improves accuracy, enables information to be readily available and gives patients the opportunity to provide live feedback to the hospital about their stay. We also use

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We are dedicated to stopping the travel to Sydney or Newcastle for services already available locally so that the experience for our patients and their families whilst receiving health care is excellent without any unnecessary travel and stress.” – Matt Kelly. technology to survey patients after their stay about their experience. In the medical field the growth of technology has been exponential in recent years. We have a MAKO orthopaedic surgical robot that assists surgeons in performing joint replacements, neurosurgical navigation systems that enable the surgeons to implant screws into the spine with millimetre accuracy. Other navigation technology is also used in ENT and urology surgery. Telemedicine is another way that time poor surgeons can check up on patients, providing live feedback and targeted advice without the need to be in ‘two places at one time’. As healthcare professionals, technology also impacts the way we communicate with each other and engage our teams. Platforms such as Workplace by Facebook have given us Award winning CEO, Matt Kelly. unprecedented opportunities for two-way communication and engagement The difficulty with healthcare is that between Management and staff at all levels of sometimes patients do not get the outcome our organisation. that they would hope for, but we can ensure We are seeing the impact of these technothat this news is dealt with in a caring and logical advances finding that a patient’s length empathic way. This experience in turn reflects of stay in hospital is reduced, the recovery positively on the Doctors who brought them time is quicker, and their pain is better conto us. trolled. The last group is our staff. Developing a I can see that in the future we as healthcare culture that is values driven is key. We make providers will be more and more driven to our mission and vision for the hospital clear provide care for patients in their home. to our team and strive to support the values Here technology will be used to remotely of best practice, best experience, respect, it’s monitor patients, respond to changes in their personal and importantly positive energy. condition and have staff provide treatment in Our staff are the people at the bedside the home. every day and I see our job as their employer to value them and their contribution to our HORIZONS: Health is a competitive patients’ experience. business. What would you consider to be HORIZONS: What does the next 10 the key success indicators that you focus on years hold for Healthe Care? What are the in growing your business? development opportunities? MATT: As a private hospital provider, MATT: Healthe Care – Central Coast has I think about three groups of stakeholders. a well-developed pipeline of growth planned. The first is our Specialists. I see us as partners Gosford Private is about to commence in their private practice, we need to provide construction of a $32M dollar expansion that the equipment and services that they need to will see the addition of 3 new theatre spaces, provide patient care. new recovery and day surgery departments, a Whether it is instrumentation in theatre, purpose-built maternity ward, expanded surgiconsulting space in mental health, or comcal bed spaces, and space for more beds in the plimentary allied health services, we are here future. to make the relationship for them a simple, We will also be taking the opportunity to efficient and productive one. convert many of the share rooms into private This may also require us to engage with their referral base such as GPs to promote their rooms. Brisbane Waters Private in Woy Woy will be developing their mental health services services in conjunction with ours. by increasing the bed capacity for this vital The second is the patients. We have an service. organisational culture that supports a patientWe are expecting two expansion projects, centred care philosophy. Having the patients one to cater for a dedicated drug and alcohol experience at the centre of everything we do service and the second for an independent ensures that these customers reflect on their space for adolescent mental health services. experience with us in a positive way.

Both services are in desperate need on the Central Coast. Tuggerah Lakes Private in Kanwal will double in size with the expansion of their theatre complex with three new theatre spaces, new recovery and an expanded service profile to cater for the growing needs in the northern sector of the Central Coast. All three sites have strong partnerships with their property owners and are always looking to develop facilities and services that ensure the best care is provided right here on the Coast. We are dedicated to stopping the travel to Sydney or Newcastle for services already available locally so that the experience for our patients and their families whilst receiving health care is excellent without any unnecessary travel and stress. HORIZONS: How would you view the growth of the Central Coast? What are your views on how we managing growth and progress effectively? MATT: I have seen a dramatic change in progress on the Central Coast in the last 10 years. We are now drawing greater attention of state and federal governments, and industry leaders in healthcare. The health sector is the largest employer on the Central Coast and I see the recent development of Gosford Public Hospital, the upcoming development of Wyong Hospital, the development of the Newcastle University campus in Gosford and expansion of private healthcare services as being pivotal in the confidence of the region. The predicted growth in population will assist in creating greater opportunities for many sectors to grow their business, increase employment opportunities and drive a flourishing economy. I have found the engagement from public and private services to be fantastic along with the local, state and federal representatives we meet with. Being provided the opportunity to express our opinion to these leaders is extremely beneficial including recent visits with our local Gosford/ Erina and Coastal Chamber of Commerce from the Premier and Prime Minister. Other organisations like the RDA and NSW Business Chamber – Central Coast continue to drive our strategic intent when discussing the Central Coast. As the largest private employer on the Central Coast, we are committed to retaining and attracting new healthcare professionals to the Coast. By providing employment opportunities locally, we keep our talent here and ensure that local people are provided with world class care, in world class facilities, from staff that are invested in their local community. HORIZONS: Matt thanks so much for your time today. HORIZONS 6


Central Coast Horizons 2020

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Proudly part of the Central Coast HE East Gosford & Districts Community Bank branches of Bendigo Bank operate with a business strategy that is underpinned by the belief that successful customers and successful communities create a successful bank, in that order. Established on the Central Coast in 2000, there are now three branches located at Lisarow, Kincumber and East Gosford that includes a team of 16 people who provide a range of Banking (home & business), Insurance and Investment Advice services to a community of about 340,000 people. As a Community Bank it also provides a share of its profit to the Central Coast community through grants, sponsorships and donations.

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Mark Holton.

Cameron Shepherd.

Up to 80 per cent of the organisation’s profits are put directly back into the Central Coast. In the past 12 months, about 60

Central Coast charities, sports clubs, not-forprofit and community organisations received grants and donations totaling more than $160,000. Amongst these are the annual Bay to Bay Running Festival, Comicon, that supports the work of organisations such as Regional Youth Support Services (RYSS) and Central Coast Kids Day Out. Grants and donations also include providing sports and training equipment for local and junior sports teams, defibrillators for community groups and events that promote sustainability and eco living options. Other significant donations have also been used to establish grants for people who are re-

establishing their lives after fleeing domestic violence. Since the East Gosford & Districts Community Bank branches of Bendigo Bank were established in 2000, the group has been fortunate to have a board of directors that not only donate their time,but also their skills. The organisation recently welcomed two professional people adding additional layers of skills and experience. Managing Director of Dynamic Taxation and Training Services and a Director of Smithink, Mark Holton and experienced banker and IT executive Cameron Shepherd have joined the board.

Council’s vision for a prosperous region ENTRAL Coast Council CEO, Gary Murphy shares his vision of the future of business on the Central Coast with Central Coast Horizons. HORIZONS: Gary, how do you assist local business? GARY: The most sustainable solution for the growth of local business is infrastructure. Infrastructure that makes it easier for people to live, work and recreate in cities, such as the Central Coast, and encourages families to relocate there because of jobs, housing affordability and lifestyle. Governments can’t just keep thinking that building roads will bring people, or keep focusing infrastructure spending on Capital Cities – these things only create more cars and encourages population concentration. As a key NSW growth area, Council is committed to creating exciting new opportunities for our residents, visitors and businesses with the activation of Employment Lands and Urban Release Areas, digital connectivity and other public infrastructure. HORIZONS: How does Council attract major national businesses, industry and developers to our region? GARY: Building effective relationships and partnerships is the key to success – with developers, businesses, tourism industry and our government stakeholders at all levels. The Central Coast Regional Plan predicts the population of the Central Coast will increase by approximately 75,500 people (to 415,050) by 2036. We are going to need more local houses and more local jobs here on the Coast. The Regional Plan establishes that the region is expected to have 36,350 more households, requiring 41,500 new homes by 2036. This is the equivalent of approximately 2075 homes per year for the 20 year life of the plan. To create regional economic growth, Council is particularly focused on 2 key

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Gary Murphy.

growth corridors - Somersby to Erina in the south and Tuggerah to Warnervale in the north – these are the key growth corridors confirmed in the State Government’s Central Coast Regional Plan. Council’s role is to ensure our community’s interests are represented as they have clearly told us their aspirations for Gosford CBD. HORIZONS: Can you give us your vision of how you see the Coast developing in the coming years?

GARY: Stability – staff and the community are looking for stability .One Central Coast having succeeded in merging all aspects of the former Gosford City and former Wyong Shire Councils. More key infrastructure that is boosting connectivity, decentralise populations, energise regions so the Central Coast becomes one of Australia’s next great cities. Clear on their Community Strategic Plan – this is the community’s vision and our

contract with the community. We must deliver on it. The Central Coast is the 6th largest Local Government Area in Australia. We need to be recognised as a region in our own right and not simply referred to as Greater Sydney or the Lower Hunter. We should be recognised as the food innovation capital of Australia where local and global businesses are at the forefront of technology to feed a hungry planet

Rail centre to service new fleet  DALLAS SHERRINGHAM HE new purpose-built train maintenance facility being built at Kangy Angy is the type of heavy industry that the Coast needs to provide employment and training opportunities for residents. The $300M centre’s construction is well underway with the new overpass and much of the structural work now completed. The facility will service and maintain the new fleet of Intercity trains and includes offices, amenities, staff parking and ancillary buildings. It will be the maintenance home for around 500 carriages. It is anticipated it will provide more than 200 fulltime and part-time employment and training opportunities for Coast residents. A total 300 people are involved in the construction. The detailed design and construction of the new facility is being delivered by John Holland on behalf of Transport for NSW. The State Government is delivering a New Intercity Fleet to replace the trains carrying customers from Sydney to the Central Coast,

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HORIZONS 7

Newcastle, the Blue Mountains and the South Coast. To service and maintain the new fleet, the purpose-built train maintenance facility is being built at Kangy Angy. The facility includes offices, amenities, staff parking and ancillary buildings as well as flood free access for local residents via a new bridge that will connect Enterprise Dr to Orchard Rd. The facility is not without its critics, especially residents and existing businesses at Kangy Angy who claim their tranquil rural setting has been destroyed. The centre will also impact on the Ourimbah Creek watershed which is suffering major siltation problems at the entry to Tuggerah Lakes at Chittaway Point. “We acknowledge that there will be impacts to the community,” a Govt spokesperson said. “In accordance with the project’s conditions of approval, Transport for NSW and John Holland will employ a range of mitigation measures to minimise impacts on nearby properties during the construction and operation of the maintenance facility.” “We will continue to keep the local community informed as the project progresses.”

Artist impression of the faculity.

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Central Coast Horizons 2020

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Building a better Central Coast  ADAM CROUCH he numbers speak for themselves: a $802 million surplus budget in 2019/20. Over the next four years, the NSW Government budget surpluses will average $1.7 billion per year. NSW continues to have the lowest net debt in Australia, projected to be a negative $8.8 billion. NSW is one of only five jurisdictions in the world to have the highest possible credit rating – triple A – by both major credit rating agencies. We are also leading the way in low unemployment and high jobs growth. Our overall unemployment is at 4.3 per cent – a full percentage point below the national average. In August 2019 alone, the State added 16,717 new jobs. Each of these numbers matter, because each number is an extra job or more local funding. This strong budget result means we are able to invest more and build a better Central Coast. Last month, the $348 million redevelopment of Gosford Hospital was officially completed. Our local community now has one of the newest and best hospitals in NSW, featuring an emergency department that is doubled in size, an expanded intensive care unit, a new psychiatric emergency care centre and more. Public education facilities across the Coast remains a focus, with upgrades at Terrigal and Wamberal Public Schools set to be opened in early 2020. The Government has also committed to upgrade Brooke Avenue Public School and build an entire new school at Warnervale. State roads on the Central Coast are benefitting to the tune of almost $1 billion. Major projects underway include Central Coast

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NSW Premier Gladys Berejiklian and Ministers visited the Central Coast in September to hold a Community Cabinet meeting.

Highway between Wamberal and Bateau Bay, the Empire Bay Drive intersection, the M1 Pacific Motorway, the Pacific Highway between Narara and Ourimbah, Manns Road between West Gosford and Narara, and Wyong Road. This year also saw the announcement of $6.8 million for Council to upgrade the Mardi Water Treatment. The project involves design and construction of a significantly-upgraded facility that supplies drinking water to our entire region, as well as the Hunter region when required.

MAKE A CHANGE IN THE WAY

you bank

We are also protecting important regional infrastructure, such as the Warnervale Airport. To secure its future the NSW Government is conducting an independent review of its operations and a suspension of the restrictions that have applied to plane movements. At a time when our region is growing, it is wrong for Councillors to shut down this asset by stealth – by refusing to do such basic things as mow the lawn and trim dangerous tree branches. Central Coast Council has also received more than $93 million in grant funding in

the past two years alone. As the Premier said during her recent visit, when Council works cooperatively with the Government, the magic can happen. We know that the Central Coast is growing by 75,500 people between 2016 and 2036. The NSW Government is committed to building a better Central Coast – and it’s vital that all three levels of government work together. Adam Crouch is State Member for Terrigal

The bank with heart and the personal touch

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here was a day when the bank manager was held in the same regard as the doctor. But with growing incentives to put profit above all else, sadly they lost their way. We never lost our way. Our name, Unity Bank, reflects where we come from, what we stand for and where we’re headed as we serve the community of Central Coast. As a Member Owned bank, we offer a banking alternative to the big banks. No external shareholders, means any surplus is returned to Members as better interest rates, products and services.

Today, thanks to the loyalty and support of our Members, we‘ve grown into a stronger and healthier member-owned financial institution. Bottom line is, life needs a financial solution, but you don’t want a bank that acts like one. If you’re not already a Member of Unity Bank, we’d love for you to join us.

Give Darren Hooper, our General Manager, a call on 02 4350 5255. www.unitybank.com.au

Home & Personal Loans Savings | Term Deposits Business Banking Business Loans Insurance | Banking Apps

Unity Bank Limited ABN 11 087 650 315 | AFSL / Australian Credit Licence 240399.

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HORIZONS 8


Central Coast Horizons 2020

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Reputation for assisting businesses HEN it comes to business and banking, the team at the innovative Central Coast Unity Bank is talking the same language. They have developed a great reputation for assisting new businesses to get started in the region while also helping established businesses to grow and consolidate. “Aside from a great product offering, our aim is to make a difference by matching the right structure to suit your business,� Central Coast General Manager Darren Hooper said. “One size does not fit all and we are passionate about providing the right solution specific to your needs. “We believe we have a commercial focus with local attitude and

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Coast businesspeople really appreciate our approach,� Mr Hooper said. “We are excited to welcome you to Central Coast Unity Bank,� Mr Hooper said. “It is a bank that is Member focused and strives to deliver exceptional service through innovative products, modern technology and convenience. “We are 100% owned by our Members which means we are not answerable to financial shareholders. “Instead, we are able to return our surplus funds to our Members in the form of great products, personal service and investment in our local communities.� The bank specialises in Business Accounts, Business EFTPOS, Business Internet and Business Loans. With Business Accounts, Members keep their transactions simple with the

My Business Account and the bank can tailor account packages to suit the needs of the business. The My Business Account features: • Personalised financial service • 24/7 access to funds without penalty interest. • Funds available at call. • Internet, Mobile and Telephone. • Full range of banking access facilities. The Banking Internet package includes: • Create User Profiles. • Ability to tailor the account administration set up to suit the needs of your business. • Compatibility with most Accounting Packages. Business EFTPOS is of course

essential in today’s world and Unity Bank has an impressive service “Today, most customers expect to be able to use EFTPOS when making purchases or paying for a service,â€? Mr Hooper said. “We offer an EFTPOS solution to businesses where authorized transactions that occur through EFTPOS terminals are credited electronically to the business’s nominated account.â€? Features include: • Accepts all major Cards • Same day processing • Stand alone or mobile terminals • Virtual and web integration options available Further details at: www.unitybank.com.au

Darren Cooper.

the Airport announced by the current LNP State Govt. The hub could have employed several thousand people when it reached its full potential. “Hopefully in the future you will start to see a different attitude extended to the business community, that provides the majority of employment on the Coast,� Cr McLachlan said. “What we need is to get back to core Council business. Major businesses have been in contact with me to relocate, but we do not have serviced, ready to go major industrial sites for them, or a focused attitude to get it sorted. Instead we focus on everything else.�

Cr Bruce McLachlan

Coast progress: It’s not rocket science ď Ž DALLAS SHERRINGHAM OB creation and economic growth should be a core focus of Central Coast Council according to the man voted the region’s most influential person, Cr Bruce McLachlan. The independent representative for The Entrance ward is also a highly successful real estate agent so he is an expert in what it takes for the region to prosper. “It’s not Rocket Science,â€? Cr McLachlan said. “If you want local jobs creation, it has to be a core focus of Council.â€?

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“Sunshine Coast Council is one of the highest performing Councils in the nation. They have recently done a billion dollar deal for their ratepayers, on the 99 year leaseback of their Council developed Airport. “Their Economic Development Team has a staff of 27. “Out of a staff of 2400 and one of the worst unemployment rates in NSW, Central Coast Economic Development team has only one. �That’s right, one! Numero uno, one person available, to roll out the red carpet to any major employer who is considering relocation of their business,� he said.

Cr McLachlan recently moved that Central Coast Council CEO report on properly staffing an Economic Development Team, to look at assisting major businesses relocate to the Central Coast. “Other Regions bend over backwards to try and get major business to set up. Our current Council actually paid an aviation business to go away.� Cr McLachlan was referring to Council’s confidential settlement with Amphibian Aircraft Industries which has been rumored to have cost up to $50M of ratepayers’ money. The settlement effectively shut down ambitious plans for an Aviation Hub at

Position Vacant Media Sales Role Access News Australia (ANA) seeks a talented sales person to work on our newspaper titles and digital media products. The person we seek will likely have sales experience in a media related industry or, at least, understand how media products work. He or she will be engaging and will be a first class communicator. ANA publishes two established regional newspapers: l Western Sydney Business Access. l Central Coast Business Access. ANA will be leveraging our contact and client bases to add value with digital products such as social media campaigns video production, SEO, creative and website development. This role is mostly concerned with developing the digital packaging side of the business. The person we seek will engaged as a contractor. He or she will have their own oďŹƒce and equipment such as phone and laptop. Remuneration for this role is mostly by way of a generous commission. It may suit a sales professional in an existing work from home situation with capacity to take on extra work.

Enquires by email, giving a summary of relevant experience to: Michael Walls - Publisher michael@accessnews.com.au

Thank you for helping us support our community %DFNHG E\ $XVWUDOLD¡V Ă€IWK ELJJHVW UHWDLO EDQN ZH SURYLGH DFFHVV WR DZDUG ZLQQLQJ Ă€QDQFLDO SURGXFWV DQG VHUYLFHV ZKLOH UHWXUQLQJ SURĂ€WV WR WKH &HQWUDO &RDVW ,Q WKH SDVW PRQWKV ZH KDYH given more than $160,000 in donations and grants which has included the Ourimbah United Football Club

East Gosford, Lisarow and Kincumber Community Bank branches CENTRAL COAST BUSINESS

Bendigo and Adelaide Bank Limited ABN 11 068 049 AFSL/ Australian Credit Licence 237879 A232946-05 (415724_v) April 2019

HORIZONS 9

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Central Coast Horizons 2020

18 Hargraves St.

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6-16 Hargraves St.

Gosford boom an opportunity for all  DALLS SHERRINGHAM T may have taken two high-profile Australian businessmen pledging to bring Gosford into the 21st century, but for Richard Faulkner of Gittoes, the potential has always been there. Tony Denny and John Singleton just drew everyone’s attention to it. “The close proximity of the Central Coast to Sydney is definitely one of its key advantages,” Mr Faulkner said. “The location is perfect for commuters. For example, in peak hour it is quicker to drive from Gosford to the CBD, than to travel from Manly into the city. The quality of life we have

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After 30 years selling property on the Central Coast, we see this as the changing face of Gosford. It has had many false starts over the years, but this is it!” - Stephen Gittoes. here is desirable in so many ways it was only a matter of time before the investors really caught on.” John Singleton’s flagship development Bonython Tower seems to have been the catalyst for the boom currently being seen in the Gosford CBD. When Gittoes was awarded the contract to exclusively sell the units in Bonython Tower in February 2017 it was always going to be an exciting time. When one of the two penthouse apartments recently re-sold for $1.6M to a local couple who initially looked at purchasing off

80 John Whiteway Drive.

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John Singleton.

Richard Faulkner.

the plan, it was an indication that the finished product is often even better in real life.

Located at 277-279 Mann Street opposite Gosford Train Station on the CBD side, Gosford Central is the work of EQ projects and is due for completion in mid-2020. More than 80% of available units have been sold and there is still interest in the remaining few. A display suite is soon to be set up on location, and this will be a great chance for potential purchasers to look at the quality design and finishes. On the other side of the train station at 18 Hargraves St is the newest of Gittoes developments for sale, ‘Crestview’. This complex of 60 units is due for completion in 2022. Right next door at 6-16 Hargraves Street is Skye Apartments which is due to be finished and settled by the end of 2019. These developments are in a central location and take advantage of the excellent amenity provided in the Gosford CBD. The affordability and commutability of Gosford are definitely the two strongest arguments as to why investors should be – and are – flocking to the region. Also, it’s been 20 years since the last commercial spaces were built in Gosford and now many commercial businesses are choosing to this area as their home base. Principal of Gittoes Mr Stephen Gittoes sums it up perfectly. “After 30 years selling property on the Central Coast, we see this as the changing face of Gosford. It has had many false starts over the years, but this is it!” “Why don’t you see for yourself?”

Key role Well-renowned architects are lending their name and work to these large developments and as design conscious buyers relocate from Sydney or purchase investment properties and holidays homes, this high caliber of new local residential development is increasing in demand and popularity. The strong growth of Gosford has been recognised by the unprecedented infrastructure investment from the State and Federal Governments. The $1B pledged by 2021 is part of the Government’s commitment to promoting Gosford as the Central Coast’s CBD. Population growth is outpacing residential development, bringing with it enormous opportunity for those willing to take it. Gittoes have played a key role in this boom. All the properties they have sold, settled and currently manage have been leased to good quality tenants from a wide cross-section of areas including the Central Coast, Sydney and even outlying as far as Newcastle. They are fielding strong rental enquiries from the business and medical sector. Gosford Hospital’s recent $300M re-development, the new large training facility being built, the ATO building and the State Finance Department all have contributed to this demand. This expansion of skilled local workforce drives the need for quality housing.

Stephen Gittoes.

Mann St.

For more information about great and affordable investment opportunities, look at the advertisements in this issue, or contact Richard Faulkner. Text INVEST to 0429 272 020 for a comprehensive WebBook on the progress of these developments in Gosford. Phone: 0414 960 479. Email: richardf@gittoes.com.au

Bonython Tower Restaurant. HORIZONS 10


Central Coast Horizons 2020

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Man who drives Coast Tourism  DALLAS SHERRINGHAM HE Central Coast tourism industry’s magic $1B plus income is great news for Coast tourist boss Russell Mills. Mr Mills is the man driving the dramatic increase in visitor numbers. Officially the Tourism Central Coast Director of Industry Services and Partnerships, Russell is a vastly experienced travel and tourism industry professional with a 25 five year career in international destination marketing, tourism and hospitality management. He is also an expert in tourism planning and policy and business communications. Russell worked for Destination NSW and Tourism Australia during major events like the Sydney 2000 Olympics and headed the NSW tourism agency’s UK/Europe offices from 2004 to 2007. Recently I sat down with him for a chat about our new golden age of coast tourism. DAL: What is the structure of Tourism Central Coast and your role? RUSSELL: Tourism Central Coast (TCC) NSW is the official tourism industry organisation for the Central Coast region. It was established by a consortium of three companies led by Russell Mills. award-winning marketing agency Affinity, to provide destination marketing, industry and partnership services to Central Coast Council and the region’s tourism industry. The industry services team’s role is to engage the region’s business community with our destination marketing activities to boost the region’s visitor economy and tourism industry. DAL: Tourism is booming again on the Coast. How have you been able to achieve this success in so short a time and is some of it to do with changing habits of tourists? RUSSELL: Through consumer and industry research we discovered that there was little intent to travel to the Central Coast among the core Sydney market. The reasons given were that we didn’t exist as a region in the minds of Sydneysiders. People visited pockets of the Coast, rather than visiting “the Central Coast” in the same way as they visit, say the Hunter Valley, or the Gold Coast. The research also told us that it was not a desirable destination. With the overarching campaign aim to change perceptions of Sydneysiders about the Central Coast, the research informed the creation of a new destination brand that highlights the depth of choice for visitors including bringing quality food and drinks experiences to the fore, itineraries to encourage longer stays and further exploration. We encouraged visitors to Have a Little Adventure through TV and digital ads as part of a marketing campaign in 2018. We redesigned and relaunched the official visitor information website www. VisitCentralCoast.com.au with over 800 business listings, itineraries, events, beautiful imagery and a much more user-friendly way to navigate the site on any device. Our Have a Little Adventure campaign saw an 11.7X increase in number of clicks out to businesses on the Central Coast

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The TV Campaign had a cumulative reach of over 2.5 million Sydneysiders. And 90% of all people that have seen the ads before agree that the ads are a good representation of the Coast. Plus, 82% of the above say the campaign “made me more likely to consider holidaying in the Central Coast”. There was a significant increase in ‘intent to holiday’ in the next 12 months within key demographic targets. DAL: Tourism marketing has become a complex process in these days of social media and the internet plus traditional outlets like newspapers, magazines, TV and radio. Can you tell how you approach such a mammoth task with limited resources? RUSSELL: For the first time, we were able to accurately gauge responses from our target market through research. The survey was taken before and after the campaign to over 500 Sydneysiders spread throughout the Sydney region. This gave us insights into attitudes to and perceptions of the Coast, barriers to travel, preferences, media consumption habits and demographics. Ours is a long-term strategy to improve perceptions and increase intent to travel. We’ve started this task, and are pleased that our work is starting to achieve those aims. DAL: The “Have a Little Adventure” campaign for the coast has been a success. How do you see that developing? RUSSELL: Our campaigns will continue to focus on changing perceptions of the Central Coast as a destination by inviting visitors to have their own little adventure here. A combination of social media, search and native content campaigns will promote engaging content on VisitCentralCoast.com.au sourced from the tourism business community. DAL: Food and wine is another major area of our tourism. What are the possibilities in developing this area? RUSSELL: Food and drink are self-evidently important in any travel itinerary. We all want to eat well and have a great cup of coffee when we’re on holidays. One of the key insights from our research was that the Central Coast was not known for its food and drinks experiences among Sydneysiders, so we set about unearthing all of the deliciousness on the Coast through beautiful imagery, deals, offers and lots of choices for places to eat and drink on suggested itineraries on VisitCentralCoast. com.au. This remains something we’ll emphasize, and we’d love any businesses with high quality epicurean experiences to work with us. We offer a platform to promote any Central Coast business targeting visitors – including food and drinks businesses – restaurants, cafes, bars, pop-ups, events and caterers to expose their business to millions of potential visitors via a business listing available absolutely free of charge. DAL: Business travel and conferences is a developing area of tourism. How do we capture more of this? RUSSELL: Our primary focus continues to be on the key Sydney-market which accounts for 57% of the 1.47 million domestic overnight visitors to the Central Coast (Source, National Visitor Survey,

RUSSELL: It takes sustained, major investTourism Research Australia). Business travel accounts for just over 6% of overnight visitation to ment to develop international renowned events the region, so it’s important to understand the rela- and attractions on which a destination can protive importance of different market segments by mote itself. One of the priority projects of Central purpose of travel. That said, we have an appealing Coast Council’s Destination Management Plan destination brand being promoted consistently to is to establish an events strategy program which all markets. Businesses like hotels, tours, attracmaintains and grows off-peak, multi-day events tions, events, restaurants, transport and activities that attract out of region visitation. This requires focused on visitors travelling for business, meetcollaboration with the accommodation sector and ings, travel, incentives and conferences can work state and national tourism organizations. with us to apply the destination brand to their own It should be noted that the Central Coast marketing initiatives. Additionally, Central Coast already has a major international attraction in the Council is supporting a presence at the AIME Australian Reptile Park, who’ve been saving lives, business tourism events and is also hosted the Loeducating and entertaining locals and visitors from cal Government NSW Tourism Conference during around the world for over 60 years. We have a March. fantastic relationship with owners Robyn and John DAL: Australia has 10 million overseas visi- and work collaboratively with Tim Faulkner and his tors annually now; it is a bonanza. How can we team. Any business or event wanting to establish capture more of the international market? an international market needs to have a long term RUSSELL: There’s been encouraging growth commitment like Reptile Park’s. One way to reach in international visitors to the the international market is to Coast in the most recent TRA attend the Australian Tourism statistics, but again, in context, Exchange, Tourism Australia’s international visitors account (and the southern hemifor about 4% of all overnight sphere’s) major business event, visitors. Staying focused on which takes place in capital changing perceptions, consiscities in April-May each year. tency in how we promote the DAL: There is a proposal region, engaging more busito establish a Wave Park and nesses with the opportunities Adventure Sports precinct to reach international markets on the Coast. Is this the type Coast businesses through partner agencies like of project that would drive need to focus Destination NSW, Tourism visitors here? Australia and Destination RUSSELL: I believe there on delivering an Sydney Surrounds North are are a number of new attrachow we can appeal to more in the works for the Coast amazing customer tions international visitors over the and many will be a strong long term. experience can help value boost for tourism. These DAL: What are the include Glenworth Valley’s a business develop recent announcement of a new major things Coast tourist businesses should do to Mountain Biking Park, which a competitive enhance their success? creates opportunity to stage RUSSELL: Focus on deinternational events, a signifiadvantage.” livering an amazing customer cant catalyst for visitation. The – Russell Mills. experience can help a business Central Coast Pro surfing event develop a competitive adhas been elevated to a World vantage. To do this, they need to invest in training Surfing League QS3000 event which is a huge shot retaining and rewarding staff to provide superior in the arm, elevating it significantly on the global service. In terms of marketing, understanding as competitive surfing circuit. It’s this kind of capital much as they can about their target audience and investment in well planned infrastructure and events understanding that which marketing channels that can drive visitation over the long term. are delivering a measurable return on investment DAL: What is the number one thing the are keys to success. Finally, engage with Tourism Coast Tourism business needs to do in the next Central Coast via their free business listing on the few years to enhance and maintain its growth? region’s official tourism website! RUSSELL: Focus on delivering the best visiDAL: It has been continually said the coast tor experience, form partnerships with like-minded needs a major international attraction or event businesses and understand that visitors choose to grab international and interstate visitors. destinations before they choose a place to stay, Can you comment on this? What type of ateat or play. That’s why engaging with destination traction could it be and how would we go about marketing organisations like Tourism Central establishing it? Coast is critical.

Coast tourism hits all-time high of $1.07B

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OURISM expenditure in the Central Coast has hit an all-time high of $1.074B, outpacing growth in domestic overnight and daytrip expenditure in regional NSW by 20.9%, according to figures released by Tourism Research Australia. The latest National Visitor Survey results report that Australian overnight visitor expenditure on the Central Coast grew by 20.7% to $660M, while the number of visitors grew by 15.5% to 1.74 million visitors for the year ending June 20191. The Central Coast outpaced 9% growth in visitors to regional NSW as a whole1, and outperformed competitor destinations – the South Coast, North Coast and Hunter. Tourism Central Coast (TCC) teamed up with the region’s

HORIZONS 11

tourism business community to revive tourism growth through its Have a Little Adventure tourism campaign. With funding from Central Coast Council, the campaign was designed to improve perceptions, intention to travel to, and spend in the Central Coast among Sydneysiders. It and ran across television, digital, social and outdoor media for the 12-month period of this visitation and expenditure growth. The campaign was supported with over $250,000 in investment from Central Coast businesses, including Australian Reptile Park, Accom Holidays, Forestry Corporation of NSW, Ettalong Diggers, George Brand Real Estate, Lakeside Shopping Centre, Mt Penang Gardens, Westfield Tuggerah

and Woy Woy Fisherman’s Wharf among 38 participating companies. The campaign ran in tandem with media coverage generated by Central Coast-based PR agency Scout PR, highlighting the region’s nature-based experiences, boutique accommodation and blossoming food and beverages offerings in high profile media including Conde Nast Traveler, Sydney Weekender and Jetstar in-flight magazine. Strong growth was also seen in the number of daytrip visitors growing 24.6% to 4.55 million – and spend increasing 22.5%3, with international visitor nights growing by 35% to 945,0004, or an average of 14 nights for each of the 68,000 international visitors.

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Family Business Welcome

With David Pring

Welcome to KPMG Family Business feature articles. If you would like to discuss these articles or how KPMG can help with your business please feel free to contact me on 9455 9996 or davidpring@kpmg.com.au

Emergence of the Family Office  GREG LIMB  CATHERINE GRUM N response to F. Scott Fitzgerald’s famous declaration that the very rich, “are different from you and me,” Ernest Hemingway is alleged to have quipped “yes, they have more money”. Today many of the world’s wealthiest families feel the pressures of managing modern day life, but as Hemingway alludes to, the scale they may feel it on is often larger. Shifting economic and market forces, and the continued globalization of society, commerce and regulation, are driving many family empires – representing both old and new money – to a historically low profile business model for managing their increasingly complex affairs, often known as the Family Office.

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Called by many names, and seldom the same: Although the term ‘Family Office’ has recently come into vogue, this model for professionally managing a family’s assets and personal affairs dates back before Fitzgerald began observing the Jazz Age communities of Long Island, Lake Forest and Saint-Jean-Cap-Ferrat. References to this discreet administrative function extend to the late 1800s, when Europe’s landed estates formed structures to handle the family’s commercial and personal interests. Even Jane Austen would have known that Mr. Darcy had an estate office to manage his £10K annuity and the wider Pemberley Estate. Over the years, Family Offices have taken many forms, from a modest, one-person operation – often a bookkeeper, lawyer or appointed family member – working within a family

business, to a separate, multi-staff set-up with a mix of internal and third-party advisors at their disposal. Definitions vary, but one could safely describe a Family Office as the ‘ecosystem’ that a family builds around itself to get organized, manage their assets and enable them to enjoy their lifestyles. Depending on the family’s needs, this could encompass investing the financial portfolio, leading business transactions, tending philanthropic interests, or managing multiple households – including paying the personal chef or pilot. As a result, it is regularly quipped that “If you’ve seen one Family Office, you’ve seen one Family Office.” A Family Office of some description generally appeals to Continued on page 28

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Fighting food waste through a circular economy  BEN VAN DELDEN  AMANDA GODDARD  SALLY PYKE USTRALIA has an opportunity to reduce, reuse and recycle food waste through a circular economy model. This approach could enable new business models to emerge, financial benefits to be captured and a growth that's better for all. While the concept of circular economy is not new, challenges like resource availability, volatile growing conditions, pressures on supply and margins in food production, as well as changing consumer preferences, are forcing us to rethink inefficient and wasteful linear models through our food supply chains.

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The true cost of global food waste Worldwide, food waste costs over AUD$1.75 trillion annually. In an effort to reduce poverty and inequality, encourage economic growth and recognise environmental impacts, the UN’s Sustainable Development Goals include a target of halving food waste by 2030. Acknowledging our own AUD$20 billion food waste problem, Australia has set a National Food Waste Strategy aligned to the UN target.

Advantages of a circular model for Australian businesses For businesses adopting circular models, benefits include greater efficiency and profitability, less waste and cost, better innovation and stronger relationships with customers. However, for many the concept of circular economy models and the shift required in mindset and business processes can seem daunting. In Australia, there is a need for great-

er understanding of what circular economy means and how businesses are successfully adopting circular models. By fighting food waste through a circular economy model, there is a real advantage to be gained for business, communities and the environments in which we live, work and grow.

A circular economy ecosystem and behavioral change are key Solving the issue of food waste in Australia will take a collaborative approach between

supportive government initiatives, entrepreneurial spirit, active industry participation, applications of disruptive technologies, and input from academia and significant consumer behaviour change. The Fight Food Waste CRC and KPMG have produced this report to create greater awareness about the opportunities for fighting food waste through circular economy models. The report includes a snapshot of international and Australian ecosystems enabling circular economies, and Australian business success

Emergence of the family office Continued from page 27

Ultra High Net Worth Individuals, typically defined as persons with investable assets of US$30 million or more1. Generally speaking, only families with US$1 billion or more will normally have the critical mass of resources to justify a dedicated Single-Family Office (SFO) and employ many in-house staff. However, depending on the services required, families worth tens of millions may enlist a third-party, Multi-Family Office (MFO), where they share resources with other, unconnected families. By using such a MFO, they can leverage the economies of scale, and access high-calibre advice from a team of specialists. When they start to move into the territory of several hundred million or more in investable assets, wealthy entrepreneurs and families may opt for some form of an internal SFO, but with some specialist services outsourced to external providers.

What’s fuelling the Family Office trend? There has been a surge in the number of Family Offices established to manage the affairs of wealthy families in recent years. The Global Family Office Report 2019 by UBS and Campden Wealth noted that 68 percent of the 360 Family Offices surveyed were founded in 2000 or later2. Partly the explanation for the increase is a numbers game. The growth in number of Family Offices has been mirrored by the rise in worldwide wealth over the past two decades. Phenomena like the dot com boom and proliferation of tech starts ups have bolstered the ranks of the billionaire population, with US$8.6 trillion of assets held by 2,604 billionaires2 and a further US$31.5 trillion held

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by 255,810 individuals each worth US$30 million or more3. However, in our experience, the numbers only tell a very small part of the story. So what else is behind this meteoric rise?

Complexity: Many factors determine whether a family office should be considered, but perhaps the largest factor propelling interest in Family Offices is the complexity that individuals and families encounter today when they manage their affairs on their own. Imagine a juggler trying to keep a number of ‘balls’ in the air, be they household administration, legal and tax matters, personal investments or charitable ventures. At some point, these tasks become a full-time job and the juggler could use more ‘hands’ or expertise to ensure no balls are dropped. Complexity also relates to asset management itself, as today’s low interest rate environment, volatile financial markets, and increasingly unstable geo-political conditions, prompt wealthy families to seek better returns which often leads them to consider more complex investment vehicles, from private equity to real estate to hedge funds, often in foreign markets. Such complexity demands more sophisticated money management and coordination of holdings, which can strain a family member, or a single trusted advisor, wielding a cheque book and an excel spreadsheet.

Cross-border assets and families: Not only are the successful ‘going global’ with their investments, but the families themselves are crossing borders, as their members study, work and settle far from the family’s home base. This geographic dispersal is also fanning

demand for Family Offices. For instance, aging parents might establish formal means to preserve wealth for their children living in other countries and often on different continents. Or, self-made entrepreneurs may choose to step back from their sprawling enterprises and enjoy their wealth be it through travel, new business ventures in new territories, hobbies or overseas charitable missions – the family office will often pick up the slack and seamlessly deal with administration and effective day to day management of what quickly becomes a multiple cross jurisdictional personal empire. With such diverse priorities and expectations among multi-generational families, a Family Office may even add various branches, with distinct objectives and capabilities, catering to different wings of the clan.

Preparing for inevitable death and taxes: Another trend we’re seeing across the world is an increase in the sheer volume and complexity of tax legislation. The globetrotting clans referenced above may recognize that their international footprint can create a confusing jumble of different tax and reporting requirements in each country where they work, reside or even study. Managing this in order to avoid the reputational risk of violating local tax regimes is also leading people to a Family Office solution. Those families with a foothold in a number of jurisdictions may also consider establishing a Family Office in a neutral tax location, to avoid tax duplication in jurisdictions with conflicting or overlapping tax rates. Lifetime taxes are not the only tax concerns families face, many wealthy families select Family Offices to assist with succession planning, as families and individuals may wish to lessen the impact of estate or

stories to inspire others to action in tackling the food waste challenge. Our report is available to download here: https://home.kpmg/au/en/home/insights/2019/12/fighting-food-waste-throughthe-circular-economy.html First published by Ben van Delden, Partner, AgriFood Tech and Circular Economy Lead, KPMG Australia; Amanda Goddard, Associate Director, AgriFood Tech and Circular Economy, KPMG Australia and Sally Pyke, Associate Director Food and Agribusiness, KPMG Australia on KPMG.com.au

wealth taxes on offspring. Family Office advisors may be retained to help the family plan for the future and Family Offices often play a wider role in the ‘wealth’ education of the next generation.

KPMG and Family Offices From Pemberley in the 1800s through to the Parisian bars of the twenties in which Fitzgerald and Hemingway remonstrated, Family Offices have been quietly managing the affairs of wealthy families, but the complexity, regulation and globalization of our modern world is what has truly caused them to flourish. KPMG’s Family Office service has followed a similar trajectory to Family Offices themselves. Whilst our forebears have been advising families since the 19th century, KPMG member firms dedicated service for Family Offices and wealthy individuals has been honed in the 21st century. From advising families on the complex elements of setting up a Family Office to assisting established Family Offices on a range of issues including taxation, governance and philanthropy, KPMG professionals are focused on delivering their skills to the evolving Family Office market. If there is anything about the world of Family Office you’d like to discuss, please feel free to contact David Pring on 9455 9996 or davidpring@kpmg.com.au Article first published by Greg Limb, Partner, UK Head of Private Client and Global Head of Family Office and Private Client KPMG in the UK and Catherine Grum, Head of Family Office Services, KPMG in the UK on KPMG.com

Footnotes 1 World Ultra Wealth Report 2019, Wealth-X. 2 The Global Family Office Report 2019, UBS and Campden Wealth. 3 Billionaire Census 2019 – Wealth-X. 4 World Ultra Wealth Report 2018 – Wealth-X.

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Travel

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Ketchikan has rain, totem poles and plenty of interest  LEN RUTLEDGE HENSRI and Len arrive in Ketchikan to be greeted with low cloud, rain and a bleak outlook. Although it was June, it looked more like February. But we should not have been surprised. The city has been nicknamed the "Rain Capital of Alaska" as it receives nearly four metres of rain each year over 230 wet days. Ketchikan is the “first city,” along the popular Inside Passage and serves as the first port of call for many cruise ships visiting Alaska. It is on Revillagigedo Island at the southern tip of the tail that wags the rest of the giant state. You can only reach Ketchikan by air or sea. Once known as the Salmon Capital of the world, then later as a major timber centre, Ketchikan is now a tourist town. With a population of around 13,000, at times during summer this doubles as up to six cruise boats arrive with thousands of passengers and crew. The demise of the timber industry has led to a radical transformation of the town. Many people who used to earn their livelihoods through timber now have jobs in tourism. For many decades, the huge forests of spruce, hemlock and cedar trees were the source of timber for the logging industry. Logging camps dotted the islands of southeast Alaska, and pulp mills were robust economic drivers of the region. Then one by one, those pulp mills shut down. Ketchikan's was the last one still operating in Alaska when it shut down in 1997.

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The town welcome sign

Hundreds of good-paying jobs and the businesses that supported them went with it. The shoe shops, workwear stores, and Chevrolet and Ford dealerships went too. In their place are many jewelry and watch stores, souvenir and gift shops, as well as local tour operations. The newer businesses provide seasonal retail work, but it's nowhere near as well paid as the old year-round jobs: Now at the end of September, most of the businesses close and many people leave town. During the five-month cruise season, this is not apparent to most visitors. When the

gangplank is lowered and the tourists march ashore, they find a gaggle of tour operators waiting to entice them with local offerings: The world's largest totem poles; an all-youcan-eat Dungeness crab feast; a chance to see killer whales and humpbacks; and the chance to enjoy a brothel tour. The Ketchikan Visitors Bureau on the waterfront is where we found a map with a self-guided walking tour. Despite the rain, we set out to explore. Continued on page 31

Totem pole in town

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Travel

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Tourist souvenirs

Southeast Alaska Discovery Centre Creek Street

Continued from page 30

Downtown Many streets in town are boardwalks or steep wooden staircases so walking is never boring. St John’s Episcopal Church built in 1902, Whale Park and two impressive replica totem poles are initial highlights. We then visit the Tongass Historical Museum to see artefacts from periods going back to a Native Fishing Camp. Ketchikan Creek flows through the centre of town year-round, its cold water populated in summer by salmon who come up the creek to spawn. Numbers are multiplied by the Deer Mountain Tribal Hatchery which raises and releases 300,000 salmon, steelhead and rainbow trout each year.

Totem Heritage Centre Ketchikan has the world’s largest collection of totem poles. Giant carved cedar poles stand in numbers in the Saxman Native

Village and the Totem Bright State Historical Park but I recommend a visit to the Totem Heritage Centre which displays very old and rare poles from three Native Nations. Many were carved 150-175 years ago and they tell the stories of families. When a totem pole was raised during a big celebration, everyone would be told why the pole was carved and what it meant.

Creek Street Until 1953, this was lined with up to 30 bordellos. During the Prohibition era, some houses became speakeasies. Now shops, museums, galleries and a restaurant welcome visitors to the unique piled street which is now on the US National Register of Historic Places. A highlight is Dolly’s House which belonged to Dolly Arthur, Ketchikan’s most famous madam. Her house, preserved much as she left it, has antiques, garish décor and an aura that many want to experience. Tours of the small building are offered.

WESTERN SYDNEY BUSINESS ACCESS JANUARY 2020

Here you can explore the natural and cultural history of the Tongass National Forest, by far the largest national forest in the U.S. You can visit a re-created native fishing village and learn how the lush forest sustains southeast Alaska communities today. For those wanting a walk through the forest, the four-kilometre Rainbow Trail only 15 minutes from town provides a wilderness experience while also having some nice views of Ketchikan If you want a theatrical taste of the industry that used to fuel Ketchikan, you can go to the Great Alaskan Lumberjack Show, where burly competitors in flannel shirts and braces chop stumps, saw logs, and heave axes at a bullseye. It’s great fun.

Old totem poles at the Totem Heritage Centre

Getting there

Canada. Many cruise lines operate Alaska cruises from Vancouver and Seattle to Ketchikan

Ketchikan is just 90 minutes by air from Seattle, with several daily flights in and out provided by Alaska Airlines. A scheduled daily jet service is also available to and from Anchorage and there are regular services to several other Alaskan towns. Ferries connect Ketchikan with the lower 48 states, and

www.LenRutledge.com https://www.youtube.com/channel/UCX5HUmGP1lR2aoscn3O8P2Q Words: Len Rutledge. Images: Phensri Rutledge Feature supplied by: www.wtfmedia.com.au

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Philanthropy

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Solaris Paper partners with Kids West OLARIS Paper has partnered with the KidsWest Foundation to provide muchneeded funds to purchase paediatric obs machine for the Blacktown and Mt Druitt Hospital (BMDH) in Western Sydney to support patients and medical staff. This machine is a non-invasive way of accurately monitoring the vital signs of sick children and babies to assist doctors and nurses to quickly diagnose, monitor and treat them efficiently and without trauma. CEO of Solaris Paper, Paul Tonkin, and KidsWest Executive Director, Trevor Oldfield, presented this vital obs machine to Ned Katrib, Acting General Manager of Blacktown and Mount Druitt Hospitals, and BMDH hospital staff. Mr. Tonkin said the joint donation to BMDH is a great opportunity to give back to the community and neighbours. “We’re proud to continue our partnership with KidsWest again this year, and help BMDH to recognise the efforts of doctors, nurses, and other hospital staff that work around the clock to help those in need,” Mr Tonkin said. BMDH is one of the busiest hospitals in Western Sydney, with the highest volume of paediatric emergency and medicine attendances of any facility in the Western Sydney Local Health District. In receiving this donation of equipment Mr. Katrib said this donation will help BMDH continue providing critical care and services to its patients. “Without the support of organisations like Solaris Paper and KidWest we wouldn’t be able to give residents in Western Sydney the care and treatment they deserve. Our partnership with Kids West has spanned many decades and their support allows us to purchase vital equipment that isn’t covered for

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From the presentation at Mount Druitt Hospital. Ned Katrib GM of Blacktown Mount Druitt, Trevor Oldfeild from Kids West, members of the Kids West team, Paul Tonkin CEO of Solaris and the Paediatric unit members and a young patient who had been using the machine.

by our current funding’ said Mr. Katrib. Solaris Paper and KidsWest have collaborated for the past two years to support the Western Sydney region and give back to local organisations that invest back into the community. Mr Oldfield highlighted the positive impact that the partnership with Solaris Paper has delivered to communities in the region. “Working together with Solaris Paper helps us continue to invest in the community and support services that are vital to the health, well-being and prosperity of the people of Western Sydney,” said Mr. Oldfield.

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Solaris Paper was established in Australia in 2007. Since its establishment, the company has invested heavily in the Australian market, including the build of its 18,000m2 stateof-the-art converting facility at Greystanes, Sydney, which employs 50 people. The company maintains a strict, zerotolerance policy for illegal fibre entering the supply chain and implements comprehensive, independently audited systems to ensure that the raw materials it purchases are from legal and responsibly managed forests.

Kids West is a local children’s charity that raises funds for Medical research, development and distribution of educational programs in accident awareness, and medical equipment for children living in Western Sydney. Kids West has been supporting Paediatric and Neonatal intensive care units across Western Sydney for over 25 years, working to make a positive impact on children’s lives and supporting families through what is always a difficult time.

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Childscene

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4 ways to get your kids off the couch these summer holidays ď Ž TIM OLDS ď Ž AMANDA WATSON ď Ž CAROL MAHER HE sun’s shining and there’s a trampoline in the backyard. Yet your kids want to spend their summer holidays lying on the couch playing computer games all day. So what can you do to help your schoolaged kids stay active and healthy this summer?

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Kids put on weight over the holidays In 2016, a US study found that all the increase in fatness of school-aged children occurred over the summer holidays. During term time, kids get leaner and leaner, only to put it all back on, and then some, during the holidays. Their fitness also declines during holiday time. To make matters worse, changes are greater in kids from poorer, less educated backgrounds, and the gap between rich and poor widens over multiple summer holidays. The work of the school is undone at home. What’s going on, and what can parents do about it?

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Studies consistently show time spent outside is strongly associated with both physical and mental health. That effect is likely due to kids being more physically active outdoors.�

Holidays are different Kids spend their time differently on holidays, as we showed in a study published earlier this year. On holidays, Australian kids get 58 minutes a day more screen time than during term time, including spending 16 minutes a day more playing video games. They get 16

minutes less sport and vigorous exercise each day. They also get 40 minutes more sleep, staying up about 40 minutes later, and sleeping in 80 minutes more.

All this adds up: their overall energy expenditure is more than 5% lower. Over six weeks of school holidays, that amounts to an extra half kilogram of fat in a typical 11-year old, and that’s without counting changes in diet.

Kids eat differently on holidays, too. On school days, kids can only eat during recess and lunch. Their options are limited by Continued on page 35

Your future is awaiting you! COMMENCE YOUR STUDIES THIS APRIL SCHOOL HOLIDAYS! &HUWL´FDWH ,,, LQ (DUO\ &KLOGKRRG (GXFDWLRQ DQG &DUH IRU +LJK 6FKRRO 6WXGHQWV 6WXG\ WKURXJK \RXU KROLGD\V We are very pleased to announce A-GRADE Pre-Uni Education DQG 7UDLQLQJ ZLOO EH RIIHULQJ &HUWL´FDWH ,,, LQ (DUO\ &KLOGKRRG WR EH IROORZHG E\ D 'LSORPD LQ (DUO\ &KLOGKRRG WR DOO <HDU DQG VWXGHQWV UHVSHFWLYHO\

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COMMENCE YOUR STUDIES THIS SCHOOL HOLIDAYS!!!

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Childscene www.wsba.com.au

In the holidays, kids fall victim to the gravitational pull of the fridge.

Continued from page 34

are four ways, with a proven track record.

school-based healthy eating initiatives such as “fruit time”, healthy canteen menus, and the curriculum about healthy lunchboxes. All that goes out the window on holidays. Kids fall victim to the gravitational pull of the big white box in the kitchen. On weekends and school holidays, kids have greater choice of how much, what and when they eat. Most (knowingly) choose less healthy options. Later bedtimes mean more screen time and more snacking. Longer lie-ins often mean kids skip breakfast.

1. Get kids outside

The importance of structure US researchers coined the idea of “structured days”. School days, they argue, are characterised by consistency and structure, which regulate how kids use their time, and when and what they eat. On school days, for example, two-thirds of kids get up within an hour of each other (roughly between 6:30 and 7:30 am); on nonschool days, it is over three hours (between 6:45 and 10:05 am). Their review of 190 studies compared children’s sleep, physical activity, sedentary behaviours and diet on school days and weekends. They found that in 80% of studies, weekends were associated with unfavourable activity and dietary patterns. During school term, the unhealthy impacts of unstructured weekend days are diluted. In contrast, the school holidays, and particularly the summer holidays, involve a long string of unstructured days and unfavourable activity and dietary behaviours. This leads to a decline in fitness and accelerated weight gain. The “filled-time perspective” describes the sensible idea that when children’s time is filled with favourable activities, the time cannot be filled with unfavourable ones. This suggests it is helpful to fill children’s time with favourable activities, like physical activity and excursions, to reduce the time available for unfavourable activities, such as snacking and screen time. So what can parents do to keep kids healthy and active on school holidays? Here

Studies consistently show time spent outside is strongly associated with both physical and mental health. That effect is likely due to kids being more physically active outdoors.

2. Try summer camps Summer camps are popular in Europe and North America, and also run in Australia. An estimated 1.3 million French school children go off to their “colonies de vacances” each summer. In the US, over 14 million kids attend summer camps. Children who spend more time in summer camp are more active than those who spend more time at home over the summer holiday. Some 80% of boys and 73% of girls who attended a summer day camp met the daily physical activity recommendations of 60 minutes per day — about four times as many as those reaching that target during the year.

3. Activity before screen time Only allow screen time when the kids have been physically active, even if that only means doing household chores. On holidays, kids spend 35 minutes more each day doing chores, so this may be your chance to get your kids to pitch in.

4. Plan the day Organise time for physical activity with your child. Have a game of beach cricket or a mini-Olympics in the backyard. Take the dog for a walk. Organise excursions to the museum, or even shopping, where they get to walk around. Have regular times for meals and relaxation. Good luck. This article was first published at www.theconversation.com.au Tim Olds is Professor of Health Sciences, University of South Australia. Amanda Watson is Research Associate, University of South Australia and Carol Maher is Associate Professor, NHMRC Career Development Fellow, University of South Australia.

Unstructured time during school holidays can lead to longer lie-ins and missed breakfasts. WESTERN SYDNEY BUSINESS ACCESS JANUARY 2020

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Entertainment

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Dining precinct wins major award VIEW AND DOWNLOAD ALL EDITIONS ONLINE 24/7 Mayor Wendy Waller with the tam fro The Paper Mill.

 DALLAS SHERRINGHAM IVERPOOL’S premier riverside dining precinct The Paper Mill Food has won a major award for its innovative design and development. It won the most Outstanding Integrated Development of 2019 category at the Western Sydney Leadership Dialogue’s Greater Western Sydney Project of the Year Awards. “This is not only a win for one of our local developments, it is a win for all of Liverpool,” Mayor Wendy Waller said. “Beautiful, modern and sophisticated – The Paper Mill Food is part of the changing face of our city. “Since attending The Paper Mill Food’s launch in August, I have returned many times to enjoy the eclectic food and the elegant atmosphere.”

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Liverpool City Council saw great potential in The Paper Mill Food and approved a development application in 2016 for the adaptive reuse of the heritage listed Paper Mill. In 2017, Council adjusted planning controls to allow for the redevelopment of the Shepherd Street precinct. “The Paper Mill Food precinct complements Council’s Casula Parklands and the future developments planned for Light Horse Park,” Mayor Waller said. “Liverpool is emerging as Sydney’s third CBD and our hardworking residents deserve recreational spaces that match their growing aspirations. “Council’s vision for Liverpool is coming together and we support The Paper Mill Food for delivering a quality, must-visit food destination for the community.”

Western Sydney’s best online viewing

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W H AT THEY SA ID...

www.wsba.com.au "Professor Shergold has been an outstanding Chancellor for Western Sydney University, helping steer the University through a transformative period of its growth and development. His exemplary leadership of the Board of Trustees over the last eight years has set the strategic direction of the University and placed it in an incredibly strong position to respond to both current and future challenges.” – WSU Vice Chancellor Barney Glover on the reappointment of Peter Shergold as Chancellor.

“Business owners, managers and staff work hard and often go above and beyond to help their clients and customers. As members of the community, we reap the benefits of their efforts, which can make our own lives happier and easier in many ways.” – Precedent Productions CEO, Steve Loe on launching the company’s 2020 awards program.

“Planning and delivering the infrastructure, systems, technologies and places to enable a true smart city requires a different way of thinking, which is why we are working closely with industry to make sure we get this right.”– Minister for Jobs, Investment, Tourism and Western Sydney Stuart Ayres “While the real statistics are hidden behind a shield of shame, the reality is that more like four in five corporate executives experience regular boardroom performance anxiety that stops them from expressing themselves and their opinion. And it’s worse for women.” – Dr Louise Mahler.

“The entire State has a huge level of gratitude for the thousands of firefighters on the frontline putting themselves on the front line of the fires to protect life and property. We have had three valiant volunteer firefighters make the ultimate sacrifice to protect their communities, and thousands more are on the ground day after day to continue their legacy. The work they are so committed to right now will never be forgotten.” – Acting NSW Minister for Police and Emergency Se4rvices.

“Working together with Solaris Paper helps us continue to invest in the community and support services that are vital to the health, well-being and prosperity of the people of Western Sydney.” – Kids West CEO Trevor Oldfield on working with Solaris to raise funds for medical equipment. “Please go and visit these towns, spend in the local pub, local shops, see the museums because tourism has made these towns pick up when tourists come.” – Federal Minister for

WESTERN SYDNEY BUSINESS ACCESS JANUARY 2020

Water Resources and Drought, David Littleproud on how people can assist drought and fire affected communities. “The relocated Powerhouse Museum represents the largest investment in arts and culture infrastructure since the Sydney Opera House. Once this museum is built – there simply will not be another building like it in Australia – it will be a leading cultural institution in the South Pacific.” – Minister for the Arts Don Harwin.

“Happiness and deriving meaning from our professional and personal actions has significant positive effects on our productivity and motivation. The importance of meaningfulness in driving job selection has grown steadily, particularly for Millennials, who are searching for jobs that offer a sense of meaning and provide work life balance, not just a pay-check.” – Recruitment expert Ineke McMahon. “Australians have lost faith in the promises of trickle-down economists and small government ideologies. They know a robot army is about to invade the labor market and they want to know the government has a plan to secure their future.” – Unions NSW Secretary Mark Morey.

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