Eden Prairie seniors, local business team up for computer class BY SUE WEBBER CONTRIBUTING WRITER Ken Anderson calls himself a facilitator, not an instructor. But no matter the term used, he is the point man for a monthly Computer Cracker Barrel group at the Eden Prairie Library. The group meets from 9:30-11 a.m. on the first Thursday of each month. “The Eden Prairie Senior Center does not offer computer classes on our own,” said Sue Bohnsack, recreation supervisor for the city. “We partner with Community Education because they have the computer lab and the teachers to do those classes.” Anderson, who worked as a manufacturer’s representative before he retired, said, “I got to know about computers in the marketplace. I had accounts in Minot, Rapid City and Milwaukee and the computer sped things up. I had to learn by default.” In computer classes he attended years ago, Anderson said, “I learned something every time.” Now, he’s sharing his knowledge with his peers. He sends out email notifications about the Cracker Barrel group to about 35 people each month. Some months only two or three people show up. Other times, it’s four or five people, or as many as 15. “Most of them learn how to do
something on the computer by doing it three or four times,” Anderson said. “A lady who has kids all over the country wanted to send and receive pictures, and she didn’t know how to do it. I could help her with that. Or, I can help someone send an email to themselves, something many didn’t know they could do.” Anderson finds the work very satisfying, particularly when someone he’s helping rewards him with a big smile. “Some people come every month and friendships develop,” Anderson said. “You get to know the people and they talk about their families. It’s been fun.” He is quick to credit a unique partnership the Senior Center has with C.H. Robinson Co., a local business. For many years, the company has generously supplied a technology instructor for each of the monthly classes for seniors. The current helper is Caleb Johnson, a programmer analyst at C.H. Robinson. “We go over general topics,” Johnson said. “People come in with any problems or questions they have. Lately, Windows XP is a big topic. And people want to know what computers to buy. Some are wary of how to use a new operating system, or they need email and GROUP - TO PAGE 6
Ken Anderson is the point person for the monthly Computer Cracker Barrel group at the Eden Prairie Library, which works with seniors. The group has benefitted through a partnership with representatives from C.H. Robinson, which provides instructors. (Sun staff photo by Joseph Palmersheim)
Page 2 Mature Lifestyles • Thursday, August 21, 2014
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Mature Lifestyles • Thursday, August 21, 2014 Page 3
Looping enables better hearing in public places BY SUE WEBBER CONTRIBUTING WRITER Technology that turns hearing aids into wireless receivers has fueled a local campaign for a “looping” system that will enable people with a hearing loss to hear more clearly. Looping refers to hearing loops or audio induction loops. Many hearing aids contain a component called a t-coil that is designed to help hearing aid users hear better on the telephone. When public places like auditoriums, churches and conference rooms install a loop system, a copper wire encircles the room in the ceiling or floor and is connected to the microphone at the podium. The speaker’s voice becomes a magnetic signal flowing through the room inside the wire perimeter. According to Kim Fishman, owner and audiologist at Chears Audiology in St. Louis Park, most hearing aids are equipped with a t-coil, a tiny coil of wire that picks up magnetic signals. When a hearing aid user presses the tcoil button on his or her hearing aid, the sound comes through without reverberation or background noise. “It’s fun and exciting helping people hear better,” said Fishman, who added, “I have a hearing loss myself.” Earlier this year, a loop was installed in the St. Louis Park City Hall council chambers, with help from grants from the Minnesota chapter of the Hearing Loss Association of America and Loop Minnesota. Councilmember Jake Spano, who has impaired hearing in one ear, noted that hearing loss manifests itself in many forms. “I think most folks think of it as something that happens when you are old, or you are born deaf, or to those who abuse their hearing by not using proper protections,” he said. “My hearing loss came from a series of severe ear infections I suffered from as a child and the infection, and perhaps the treatment, led to the destruction of nerves in my ear.” Spano said the addition of looping technology in the St. Louis Park City Council Chambers has made a dramatic improvement in his hearing experience. He compared it to the difference between watching standard definition television images versus high-definition images. “Without looping, your hearing aid is
competing with background noise and hiss and if you are turned away from the speakers, you may not get a clear sound transmitted to your ear,” Spano said. “With looping, all the background noise is gone and the sounds being transmitted are crystal clear and amplified. Essentially, you have a highdefinition wireless loudspeaker in your ear.” The city of St. Louis Park became aware of looping during a Business Council meeting in January, and Brian Hoffman, the city’s director of inspections, did some research and discovered
The Americans with Disabilities Act (ADA) requires auditoriums and other public spaces with 50 seats or more to provide assistive hearing devices, Fishman said. According to the ADA, 55.8 percent of people have a hearing loss. Many public places supply FM headphone listening sets for hearing-impaired attendees. But the drawback to those is that users “label themselves as having a hearing loss,” Fishman said. “You don’t know if the headphones are dirty, and they may not be charged up,” she said. “People aren’t using them.”
how popular the system is in Europe. In the past, Hoffman said, residents attending city council meetings occasionally asked if assisted listening devices were available. “But the devices are big, bulky and very obvious, and people really didn’t want to ask for them,” Hoffman said. Loop Minnesota and the Hearing Loss Association each pledged $1,000 to install looping in the council chambers, and the city took $3,000 out of its budget to get the system installed in May, Hoffman said.
But, Fishman said, “There are more wheelchair ramps and braille than there are hearing systems.” By law in the United Kingdom, many places are looped, including theaters, ticket windows and taxicab back seats. “It’s been going awhile in Wisconsin, Europe and all over London,” Fishman said. “New York has its taxis looped; London has the tube (subway) looped.” Fishman and a group of advocates have formed Loop Minnesota, a 501(c)3 nonprofit organization that meets monthly. Their most immediate
goals are to loop city council chambers, plus either the Ridgedale or Southdale libraries. “We want to get into the schools, too,” Fishman said. “We are looking for more advocates. We need people to help us make this movement work.” Loop Minnesota’s next meeting is 11:30 a.m. Friday, Sept. 12, in the council chambers at St. Louis Park City Hall, 5005 Minnetonka Blvd. Information: www.loopminnesota. org, or www.mnhearingloops.com Clinic Caters To Seniors Via Internet, Social Media Cami Swanson, a member of Chanhassen’s Senior Commission, spends time focusing on the needs of senior citizens in that community. In her job as administrator for a group of five physicians who comprise Southdale Internal Medicine in Edina, she also is seeing a growing trend toward senior citizens’ use of the Internet and social media. The doctors have become a directpay clinic, which means that they accept no insurance except Medicare. For a $300 annual fee, more than 200 of the clinic’s patients receive their doctor’s cellphone number and work email address to enable more direct, timely contact. “We have a lot of established patients in that senior age group, and they like to have access to their physician,” Swanson said. “A lot of seniors email their doctors their blood pressure numbers. The doctors do phone consults with established patients so they don’t have to come into the office.” The office is listed on LinkedIn and Facebook, and has videos on YouTube, Swanson said. “We started the social media at the beginning of the year, and we’re getting new senior patients every month,” Swanson said. “One of the physicians was pushing it. I was hesitant, but a lot of marketing people said this is the way to go.” Swanson was convinced when she learned that one of the clinic’s 91-yearold patients, when asked for a list of her medications, pulled out her iPhone. “Many of our seniors email and have iPhones,” Swanson said. “Some send text messages, or they email their questions.”
Page 4 Mature Lifestyles • Thursday, August 21, 2014
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Many seniors are computer-savvy, skilled learners BY SUE WEBBER CONTRIBUTING WRITER Roger Bartilson didn’t let any grass grow under his feet after he retired. The Lakeville resident ended his 45year career as an engineering supervisor with KMSP-TV in 1999. A month after he retired, he began donating each Monday morning to helping senior citizens who have computer questions and problems at the Lakeville Senior Center, 20110 Holyoke Ave. “I learned computers at work; I went to some classes,” he said. “There were no computers when I started.” Some of the Lakeville seniors are getting to know computers from scratch, he said. Some worked with computers before they retired, perhaps with a program that now is outdated. “It’s constantly changing,” Bartilson said. “Some are working with iPads. A lot of them are having trouble combining photos in a way that they can deal with them.” Bartilson, who said he owns several computers, got into the instruction mode when he was asked to help relatives with their computer questions. “There is something about helping someone do something they had trouble with that’s rewarding” he said. “It’s amazing. I’m learning from them, too.” Another resource at the Lakeville Senior Center is Mike Pahl, owner of Nice Guy Technology in Apple Valley. He teaches two-hour classes from September through May at a variety of locations, including community education sites. “Many of those in the class are seniors,” Pahl said. “Some got an iPad as a gift and have never turned it on. Others may have had a computer for a couple of years, but had no formal education on it. They’ve been figuring it out on their own, and now they’d like some instruction. A lot of them walk away saying they feel they’ve learned so much about things they had no clue about before.” Pahl shares Bartilson’s view that helping seniors with their computer concerns “turns into a very positive experience for me.” Because computer technology is always changing, Pahl said, he does a lot of reading, learning and video watching on his own to stay abreast of new
systems and programs. “New stuff is constantly coming out, and I’m constantly trying new stuff,” he said. His own business – which includes teaching at senior citizen sites and community centers and making house calls – has “grown dramatically” in the last three-and-one-half years, Pahl said, but he thoroughly enjoys the senior citizens with whom he has contact. “Seniors are great; I love working with them,” he said. “No one is forcing them to be there. They want to learn. I try to make the classes fun for them.” Many of the seniors are getting instruction at the behest of their own children because better skills can enable the seniors to have video chats with their grandchildren, Pahl said. Rosemount-Apple Valley-Eagan School District 196 Pahl also has been an instructor for classes offered through RosemountApple Valley-Eagan School District 196, according to Jan Stoven, the district’s adult enrichment coordinator. “He is special to us,” Stoven said. “He’s terrific. The students rave about him. He’s a self-starter who used to work for Apple. We’re very pleased he lives right here in our district.” The school district does not have separate technology classes for seniors, according to Stoven. But that doesn’t mean that seniors aren’t interested and/ or willing and able participants, she said. “People sometimes label older adults as not being up on things,” Stoven said. “But guess what? They’re buying the latest technology, they’re enrolling in classes and they’re highly skilled.” “We have a very high percentage of older persons in our classes,” she continued. “Our iPad class is doing well. We’ve had strong senior enrollment in all our technology classes for years and years and years, even in the more skilled advanced classes.” Contrary to some who believe seniors are not computer literate, Stoven said, “Older adults are more advanced than people believe. They are very skilled. They have the latest phones.”
rate pilot, used to treat his interest in computers as a part-time hobby. Since 2000, however, he’s switched to fulltime computer work and part-time work as a flight instructor. “Teaching people to fly and teaching them about computers teaches a person about patience,” said Anklam, 63. Since 2001, he has run a company called Computing 101, specializing in training people ages 50 and above. But at 9:30 a.m. on the first Thursday of each month (except during July and August), he is a volunteer instructor for a drop-in computer class at the Apple Valley Senior Center, 7100 147th St. W. “We started in the old senior center, with three or four people sitting around a table,” Anklam said. “I offered to bring a projector and computer and we projected things onto a brick wall. Now that we’ve graduated to the new building, we have theater seating and a dropdown screen. We get between 20 and 40 Apple Valley Senior Center people at each class.” Robert Anklam of Apple Valley, a The progression of topics during Navy vet and former full-time corpo- the last 14 years has been “an interest-
Photo illustration ing kind of journey,” he said. At first, everyone was using desktop computers. Now the seniors are using laptops, smartphones and iPads. “We talk about a topic for 20-30 minutes, and then we go around the room and each person can ask questions about any computer issue they’re having,” Anklam said. “That allows everyone to hear what others are doing. It’s a good group; they’re very responsive.” He finds their interests and expertise span a wide range: from email and Internet, to webpages, photos, greeting cards and games. As the holidays near, he talks a lot about security and about shopping online safely. “I try really hard not to talk in ‘geekspeak,’” Anklam said. “I try to talk in plain English. Most of the time people just want to know which button to push.” Anklam has another volunteer gig as well. He teaches a similar class at the Waverly Gardens Presbyterian Home in North Oaks.
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Mature Lifestyles • Thursday, August 21, 2014 Page 5
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Page 6 Mature Lifestyles • Thursday, August 21, 2014
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Facebook help. There are a lot of common problems.� Working with the seniors has been “very satisfying,� Johnson said. “I enjoy it very much,� he said. “Most of the questions are things I don’t think about because it seems so simple to me. But I’m learning every day how to help people and that helps me with my job.� Steve Minor, who works as a scrum master (a facilitator for a product development team) at C.H. Robinson, met with the Cracker Barrel group for five years prior to handing his duties off to Johnson. “Our company sent out an email asking who would be interested in doing it, and I replied,� he said. “I got as much out of it as they did. We were always in a learning phase.� Minor said he saw a lot of growth among seniors in the five years he worked with them. But as much as Ken Anderson credits help from the C. H. Robinson technol-
ogy experts, Minor said, “Ken is the glue that holds it all together. He sends out the email reminders.� Anderson is a lifelong resident of Eden Prairie who grew up on a family farm on the site now occupied by St. Andrew’s Lutheran Church. He is a University of Minnesota graduate in agricultural business administration. Many Eden Prairie seniors are using computers in their homes, Bohnsack said. Respondents to a survey of the city’s baby boomers and seniors Bohnsack conducted earlier this year indicated that most were between the ages of 56 and 90. The survey revealed that 91 percent use their computer for email, 86 percent for Internet searches, 49 percent for Facebook or other social media, 39 percent for sharing photos, 29 percent for video chats and 64 percent for word processing. Only 5 percent of the respondents said they do not use computers. Thirty-one percent of the respondents said they are still working. Between 83 and 95 percent of the respondents said they would be most likely or likely to go Caleb Johnson, a programmer analyst at C.H. Robinson, listens to an attendee at the Aug. 7 online if they were looking for help or meeting of the Computer Cracker Barrel group at the Eden Prairie Library. (Sun staff photo by information for themselves or others. Joseph Palmersheim)
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Mature Lifestyles • Thursday, August 21, 2014 Page 7
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