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Many seniors are computer-savvy, skilled BY SUE WEBBER • CONTRIBUTING WRITER

Roger Bartilson didn’t let any grass grow under his feet after he retired. The Lakeville resident ended his 45-year career as an engineering supervisor with KMSP-TV in 1999. A month after he retired, he began donating each Monday morning to helping senior citizens who have computer questions and problems at the Lakeville Senior Center, 20110 Holyoke Ave. “I learned computers at work; I went to some classes,” he said. “There were no computers when I started.” Some of the Lakeville seniors are getting to know computers from scratch, he said. Some worked with computers before they retired, perhaps with a program that now is outdated. “It’s constantly changing,” Bartilson said. “Some are working with iPads. A lot of them are having trouble combining photos in a way that they can deal with them.” Bartilson, who said he owns several computers, got into the instruction mode when he was asked to help relatives with their computer questions. “There is something about helping someone do something they had trouble with that’s rewarding” he said. “It’s amazing. I’m learning from them, too.” Another resource at the Lakeville Senior Center is Mike Pahl, owner of Nice Guy Technology in Apple Valley. He teaches two-hour classes from September through May at a variety of locations, including community education sites. “Many of those in the class are seniors,” Pahl said. “Some got an iPad as a gift and have never turned it on. Others may have had a computer for a couple of years, but had no formal education on it. They’ve been figuring it out on their own, and now they’d like some instruction. A lot of them walk away saying they feel they’ve learned so much about things they had no clue about before.” Pahl shares Bartilson’s view that helping seniors with their computer concerns “turns into a very positive experience for me.” Because computer technology is always changing, Pahl said, he does a lot of reading, learning and video watching on his own to stay abreast of new systems and programs. “New stuff is constantly coming out, and I’m constantly trying new stuff,” he said. His own business – which includes teaching at senior

citizen sites and community centers and making house calls – has “grown dramatically” in the last three-andone-half years, Pahl said, but he thoroughly enjoys the senior citizens with whom he has contact. “Seniors are great; I love working with them,” he said. “No one is forcing them to be there. They want to learn. I try to make the classes fun for them.” Many of the seniors are getting instruction at the behest of their own children because better skills can enable the seniors to have video chats with their grandchildren, Pahl said. Rosemount-Apple Valley-Eagan School District 196 Pahl also has been an instructor for classes offered through Rosemount-Apple Valley-Eagan School District 196, according to Jan Stoven, the district’s adult enrichment coordinator. “He is special to us,” Stoven said. “He’s terrific. The students rave about him. He’s a self-starter who used to work for Apple. We’re very pleased he lives right here in our district.” The school district does not have separate technology classes for seniors, according to Stoven. But that doesn’t mean that seniors aren’t interested and/or willing and able participants, she said. “People sometimes label older adults as not being up on things,” Stoven said. “But guess what? They’re buying the latest technology, they’re enrolling in classes and they’re highly skilled.” “We have a very high percentage of older persons in our classes,” she continued. “Our iPad class is doing well. We’ve had strong senior enrollment in all our technology classes for years and years and years, even in the more skilled advanced classes.” Contrary to some who believe seniors are not computer literate, Stoven said, “Older adults are more ad-

vanced than people believe. They are very skilled. They have the latest phones.” Apple Valley Senior Center Robert Anklam of Apple Valley, a Navy vet and former full-time corporate pilot, used to treat his interest in computers as a part-time hobby. Since 2000, however, he’s switched to full-time computer work and part-time work as a flight instructor. “Teaching people to fly and teaching them about computers teaches a person about patience,” said Anklam, 63. Since 2001, he has run a company called Computing 101, specializing in training people ages 50 and above. But at 9:30 a.m. on the first Thursday of each month (except during July and August), he is a volunteer instructor for a drop-in computer class at the Apple Valley Senior Center, 7100 147th St. W. “We started in the old senior center, with three or four people sitting around a table,” Anklam said. SAVVY - TO PAGE 5

Page 2 Mature Lifestyles • Thursday, August 22, 2014

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Mature Lifestyles • Thursday, August 22, 2014 Page 3

Medical alert devices, defibrillators help save lives BY SUE WEBBER CONTRIBUTING WRITER Technology, systems and devices for providing help to people outside a medical setting are continually evolving, prolonging lives that once might have been lost. Two of those techniques are used at North Memorial Health Care in Robbinsdale. One is North Memorial Connect, a medical alert system enabling people who have fallen or need help to get immediate assistance. Another is the AED (automated external defibrillator), a device that can be used by non-medically trained people in the field to resuscitate the victim of sudden cardiac arrest. North Memorial Connect Ben Musburger, supervisor with Home and Community Services at North Memorial, said the personal response service began in 1998 and since has served more than 1,000 people. Senior citizens and people with disabilities are the most frequent clients. The medical alert service is a pendant worn around the neck or on the wrist that can automatically place a call for help when a fall or other emergency is detected. The device works with existing landline telephone service. When an emergency is detected, the system is programmed so a live person answers the call 24/7. Once the situation is assessed, a family member, neighbor or emergency service is contacted. If a user has pushed the button on the alert system and does not respond when the call is answered, 911 is summoned immediately. “If you use it once, it pays for itself,” Musburger said. “Most folks want to continue to live in their own homes, and this gives them and their family members peace of mind.” It is especially helpful for people with medical conditions who are living alone, people who have fallen or are at risk of falling, people who have recently been hospitalized, and people who have problems with balance or chronic ailments. According to Musburger, North Memorial responded to more than 400 calls in 2013 that resulted in someone with the device being taken to the hospital. Another 400 people were given help on site.

Automatic defibrillator Using a defibrillator, Paul Mendoza, a 25-year paramedic at North Memorial, has personally saved 12 people from sudden cardiac arrest. He is coordinator of North Memorial Heart Safe Communities. According to Mendoza, 4,000 people in Minnesota die of sudden cardiac arrest each year. If an automatic defibrillator had been available, some might have been saved. Thirteen years ago, Mendoza was recruited to sell automatic defibrillators, and now runs Advanced First Aid Inc. The AED he sells is made for anyone to use to resuscitate a person who has suffered sudden cardiac arrest and collapsed. Mendoza’s company provides training and service on the devices. The first AEDs were available in the 1980s, but they were big and expensive and required a large car battery to operate, according to Mendoza. In the mid-1990s, Medtronic came up with a smaller version and the device has increased in use and popularity since then, Mendoza said. The devices are now commonly found in businesses, schools, senior citizen facilities, condominiums and public places, and “wherever people gather.” “The AED is very small, smaller than a phone book,” Mendoza said. “Anyone can operate them. You can’t hurt anyone when you use it. The number one failure with AED is battery failure.” A recorded voice talks users through proper placement of the leads on the victim’s body and instructs them when and if to push the button to electrically shock the heart. “If you use the AED within 1 or 2 minutes, that’s when there is the highest success rate,” Mendoza said. The more delay there is, the less likely you are to save the victim, he said. He notes that the American Heart Association’s Chain of Survival has five links for emergency care: Call 911, start CPR, use an AED, get help from the ambulance and paramedics, and get to a hospital. “Each link plays an important role,” Mendoza said. “All the cogs together make a system.” Of the 12 lives he has saved with resuscitation, Mendoza said, the youngest was 18 and the oldest was 79.

A medical alert device, such as the one worn around this woman’s neck, can automatically place a call for help when a fall or other emergency is detected. (Submitted photo) “The man who was 79 when I saved him died this spring at the age of 90,” Mendoza said. “He didn’t die of heart disease. He died of cancer.” New Hope Police Chief Tim Fournier, who worked as a paramedic at Hennepin County Medical Center from 1988-91, said he believes AEDs are “a very effective tool.” He estimated that 90 percent of all police departments have them, along with many fire departments. Every police squad car in New Hope is equipped with an AED, he said. New Hope also

has installed an AED in each of the city buildings: City Hall, Public Works, the golf course, the ice arena and the swimming pool. The device also is installed in all area school buildings, he said. Many people who have heart issues also have AEDs in their homes, Fournier said. “You don’t have to be a paramedic to use it,” Fournier said. “The machine prompts you on how to use it safely.” DEVICES - TO PAGE 5

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Page 4 Mature Lifestyles • Thursday, August 22, 2014

Looping enables better hearing in public places BY SUE WEBBER CONTRIBUTING WRITER

Technology that turns hearing aids into wireless receivers has fueled a local campaign for a “looping” system that will enable people with a hearing loss to hear more clearly. Looping refers to hearing loops or audio induction loops. Many hearing aids contain a component called a t-coil that is designed to help hearing aid users hear better on the telephone. When public places like auditoriums, churches and conference rooms install a loop system, a copper wire encircles the room in the ceiling or floor and is connected to the microphone at the podium. The speaker’s voice becomes a magnetic signal flowing through the room inside the wire perimeter. According to Kim Fishman, owner and audiologist at Chears Audiology in St. Louis Park, most hearing aids are equipped with a t-coil, a tiny coil of wire that picks up magnetic signals. When a hearing aid user presses the tcoil button on his or her hearing aid, the sound comes through without reverberation or background noise. “It’s fun and exciting helping people hear better,” said Fishman, who added, “I have a hearing loss myself.” Earlier this year, a loop was installed in the St. Louis Park City Hall council chambers, with help from grants from the Minnesota chapter of the Hearing Loss Association of America and Loop Minnesota. Councilmember Jake Spano, who has impaired hearing in one ear, noted that hearing loss manifests itself in many forms. “I think most folks think of it as something that happens when you are old, or you are born deaf, or to those who abuse their hearing by not using proper protections,” he said. “My hearing loss came from a series of severe ear infections I suffered from as a child and the infection, and perhaps the treatment, led to the destruction of nerves in my ear.” Spano said the addition of looping technology in the St. Louis Park City Council Chambers has made a dramatic improvement in his hearing experience. He compared it to the difference between watching standard definition television images versus high-definition images. “Without looping, your hearing aid is

competing with background noise and hiss and if you are turned away from the speakers, you may not get a clear sound transmitted to your ear,” Spano said. “With looping, all the background noise is gone and the sounds being transmitted are crystal clear and amplified. Essentially, you have a highdefinition wireless loudspeaker in your ear.” The city of St. Louis Park became aware of looping during a Business Council meeting in January, and Brian Hoffman, the city’s director of inspections, did some research and discovered

The Americans with Disabilities Act (ADA) requires auditoriums and other public spaces with 50 seats or more to provide assistive hearing devices, Fishman said. According to the ADA, 55.8 percent of people have a hearing loss. Many public places supply FM headphone listening sets for hearing-impaired attendees. But the drawback to those is that users “label themselves as having a hearing loss,” Fishman said. “You don’t know if the headphones are dirty, and they may not be charged up,” she said. “People aren’t using them.”

how popular the system is in Europe. In the past, Hoffman said, residents attending city council meetings occasionally asked if assisted listening devices were available. “But the devices are big, bulky and very obvious, and people really didn’t want to ask for them,” Hoffman said. Loop Minnesota and the Hearing Loss Association each pledged $1,000 to install looping in the council chambers, and the city took $3,000 out of its budget to get the system installed in May, Hoffman said.

But, Fishman said, “There are more wheelchair ramps and braille than there are hearing systems.” By law in the United Kingdom, many places are looped, including theaters, ticket windows and taxicab back seats. “It’s been going awhile in Wisconsin, Europe and all over London,” Fishman said. “New York has its taxis looped; London has the tube (subway) looped.” Fishman and a group of advocates have formed Loop Minnesota, a 501(c)3 nonprofit organization that meets monthly. Their most immediate

goals are to loop city council chambers, plus either the Ridgedale or Southdale libraries. “We want to get into the schools, too,” Fishman said. “We are looking for more advocates. We need people to help us make this movement work.” Loop Minnesota’s next meeting is 11:30 a.m. Friday, Sept. 12, in the council chambers at St. Louis Park City Hall, 5005 Minnetonka Blvd. Information: www.loopminnesota. org, or www.mnhearingloops.com Clinic Caters To Seniors Via Internet, Social Media Cami Swanson, a member of Chanhassen’s Senior Commission, spends time focusing on the needs of senior citizens in that community. In her job as administrator for a group of five physicians who comprise Southdale Internal Medicine in Edina, she also is seeing a growing trend toward senior citizens’ use of the Internet and social media. The doctors have become a directpay clinic, which means that they accept no insurance except Medicare. For a $300 annual fee, more than 200 of the clinic’s patients receive their doctor’s cellphone number and work email address to enable more direct, timely contact. “We have a lot of established patients in that senior age group, and they like to have access to their physician,” Swanson said. “A lot of seniors email their doctors their blood pressure numbers. The doctors do phone consults with established patients so they don’t have to come into the office.” The office is listed on LinkedIn and Facebook, and has videos on YouTube, Swanson said. “We started the social media at the beginning of the year, and we’re getting new senior patients every month,” Swanson said. “One of the physicians was pushing it. I was hesitant, but a lot of marketing people said this is the way to go.” Swanson was convinced when she learned that one of the clinic’s 91-yearold patients, when asked for a list of her medications, pulled out her iPhone. “Many of our seniors email and have iPhones,” Swanson said. “Some send text messages, or they email their questions.”

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Mature Lifestyles • Thursday, August 22, 2014 Page 5

Savvy

Devices

FROM PAGE 1

FROM PAGE 3 “It’s just an excellent tool. It reads the rhythm and really only reacts to one heart rhythm. It won’t shock the patient if their heart isn’t in a shockable rhythm.� Another new device now on the market is CPR RSQ, a tool that makes CPR easier to administer, Mendoza said. “CPR is not easy,� Mendoza said. “People who are on the older side don’t have the strength to push down and maintain CPR on someone else. This tool makes it easy. For about $90, it’s a no-brainer.� A graduate of Bethel University and of paramedic school at the University of Iowa, Mendoza does training in CPR and AED for physi- Paul Mendoza uses and sells AEDs (automated external defibrillators) like the device he cians, nurses and EMTs. is holding here. (Submitted photo)

“I offered to bring a projector and computer and we projected things onto a brick wall. Now that we’ve graduated to the new building, we have theater seating and a drop-down screen. We get between 20 and 40 people at each class.� The progression of topics during the last 14 years has been “an interesting kind of journey,� he said. At first, everyone was using desktop computers. Now the seniors are using laptops, smartphones and iPads. “We talk about a topic for 20-30 minutes, and then we go around the room and each person can ask questions about any computer issue they’re having,� Anklam said. “That allows everyone to hear what others are doing. It’s a good group; they’re very responsive.� He finds their interests and expertise span a wide range: from email and Internet, to webpages, photos, greeting cards and games. As the holidays near, he talks a lot about security and about shopping online safely. “I try really hard not to talk in ‘geek-speak,’� Anklam said. “I try to talk in plain English. Most of the time people just want to know which button to push.� Anklam has another volunteer gig as well. He teaches a similar class at the Waverly Gardens Presbyterian Home in North Oaks.

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Page 6 Mature Lifestyles • Thursday, August 22, 2014

Better Business Bureau tips for safe shopping online Shopping online means avoiding the crowds, but it also opens buyers up to attacks from scammers and hackers. In order to fight these online menaces, the Better Business Bureau of Minnesota and North Dakota (BBB) offers 10 tips for staying safe when shopping online. Following are the “Top 10 Online Shopping Tips� for shoppers to help fight unscrupulous online retailers, scammers and hackers: 1. Protect your computer – A computer should always have the most recent updates installed for spam filters, antivirus and anti-spyware software and a secure firewall. 2. Shop on trustworthy websites – Shoppers should start with the BBB to check on the seller’s reputation and record for customer satisfaction. Always go to www.bbb.org first, and look for the BBB seal and other widely-recognized “trust marks� on retailer websites. Always remember to click on the seals to confirm that they are valid. 3. Protect your personal information – The BBB recommends taking the time to read the privacy policy of every

website you visit and understand what personal information is being requested and how it will be used. If there isn’t one posted, it should be taken as a red flag that personal information may be sold to others without permission. 4. Beware of deals that sound too good to be true – Offers on websites and in unsolicited e-mails can often sound too good to be true – especially extremely low prices on hard-to-get items. Consumers should always go with their instincts and not be afraid to pass up a “deal� that might cost them dearly in the end. 5. Beware of phishing – Legitimate businesses do not send e-mails claiming problems with an order or an account to lure the “buyer� into revealing financial information. If a consumer receives such an e-mail, the BBB recommends picking up the phone and calling the contact number on the website where the purchase was made to confirm that there really is a problem with the transaction. 6. Confirm your online purchase is secure – Shoppers should always look in

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the address box for the “s� in https:// and in the lower-right corner for the “lock� symbol before paying. If there are any doubts about a site, the BBB recommends right-clicking anywhere on the page and select “Properties.� This will let you see the real URL (website address) and the dialog box will reveal if the site is not encrypted. 7. Pay with a credit card – It’s best to use a credit card, because under federal law, the shopper can dispute the charge if he or she doesn’t receive the item. Shoppers also have dispute rights if there are unauthorized charges on their credit card, and many card issuers have “zero liability� policies under which the card holder pays nothing if someone steals the credit card number and uses it. Also, never wire money if prompted to do so. 8. Keep documentation of your order – After completing the online order process, there may be a final confirmation page or the shopper might receive confirmation by e-mail. The BBB recommends saving a copy of that as well as any e-mails for future reference and as a

record of the purchase. 9. Check your credit card statements often – Don’t wait for paper statements; the BBB recommends consumers check their credit card statements for suspicious activity by checking statements online regularly or by calling their credit card companies if fraud is suspected. 10. Know your rights – Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but consumers do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the company’s policies that determine if the shopper can cancel the purchase and receive a refund or credit. For more advice on staying safe online this holiday season, and to see reports on thousands of online retailers, go to www.bbb.org/us/consumer-tipsholiday/.

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Mature Lifestyles • Thursday, August 22, 2014 Page 7

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Page 8 Mature Lifestyles • Thursday, August 22, 2014

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