Doing it right: patient and workplace interactions and relations Early Clinical Essentials TOPICS AND PRESENTERS How to respond to your first complaint and manage future ones—1 in 10 dentists received a complaint in 2016 Dr Diana Evans The correct professional approach will result in the best outcomes for yourself, your practice and your patient. The lecture will explain how
Jointly brought to you by the CPD and the Recent Graduates & Students Committees
the ADAVB Community Relations Officers/Professional Consultants can help prevent complaints from escalating, how to identify difficult versus dissatisfied patients and remain as much in control as possible, how to continue professionally without feeling anxious and stressed, and management techniques to assist in treating these patients. Adversity, challenges and change—building a resilient, happy workplace Ms Helen Rimington This presentation outlines what resilience means in a busy workplace, how to promote positive mental health and what the research tells us about managing adversity as an individual and as a team.
Beyond the science: patient emotions in dentistry Dr Michael Wyatt Learn about the skills that transform a new graduate into a successful practitioner, the communication skills that a successful dentist uses, and how to communicate quickly with your patients.
Record it… how to manage your risk Ms Kellie Dell’Oro This presentation will outline case scenarios to give you a practical understanding of
$1,000 CPD voucher giveaway
managing risk.
LEARNING OUTCOMES Refer to registration form for more details
At the conclusion of this course, participants will be able to:
connect with your patients communicate with your patients
DATE
CPD HOURS
Saturday 24 June 2017
3 Scientific Hours
TIME
RSVP
2:00 pm—5:30 pm
Saturday 17 June 2017
VENUE
FEES
ADAVB Meeting Rooms Level 3, 10 Yarra Street South Yarra VIC
Member Non-member Recent Graduate Non-member Recent Graduate Student
FORMAT
SUPPORTERS
$220 $390 $160 $208 $22
Lecture Disclaimer: ADAVB is not responsible for changes to course details made after going to print. Group discounts only applicable to full / half day lectures and ECE courses. Full calendar is available on www.adavb.net or contact cpd@adavb.org for more information.
Registration Form / Tax Invoice ABN 80 263 088 594 ARBN 152 948 680 RED’D ASSOC NO. A0022649E
PRIMARY REGISTRANT I am a member of my ADA state branch Dentist
Recent Graduate (1st-5th yr)
Member Number Student/Retired Member
Name
I am a non-ADAVB member Other
Surname
Work Phone
Mobile
Dietary
(Important: Your confirmation and reminder will be sent to this email)
SECONDARY REGISTRANT I am a member of my ADA state branch Dentist
Recent Graduate (1st-5th yr)
Member Number Student/Retired Member
Name
Other
Surname
Work Phone
Mobile
I am a non-ADAVB member
Dietary (Important: Your confirmation and reminder will be sent to this email)
IMPORTANT NOTE Discounted fees also applies if you bring a colleague. Colleague must be in the same category
DISCOUNT CATEGORY
Discounted fees do not apply to ADAVB Workshops.
FULL DAY COURSE FEES
HALF DAY AND ECE COURSE FEES
1 course
2 or more courses (10% discount)
3 or more courses (15% discount)
1 course
2 or more courses (10% discount)
3 or more courses (15% discount)
ADAVB Member
$550
$990
$1,402
$220
$396
$561
Recent Graduate
$300
$540
$765
$160
$288
$408
Student / Retired
$170
$306
$433
$22
$39
$56
Non-ADAVB member
$880
$1,584
$2,244
$390
$702
$994
Non-member Recent Graduate
$400
$720
$1,020
$208
$374
$530
DATE
PLEASE ENROL ME IN
QTY
FEES
TOTAL PAYMENT DETAILS CHEQUE (made payable to ADAVB Inc.)
CARD
MasterCard
Visa
American Express
Card Number
Expiry Date
/
Cardholder Name Date
HOW TO ENROL Telephone registrations are not accepted.
/
/
Signature
FAX: 03 8825 4644 • EMAIL: cpd@adavb.org • ONLINE: www.adavb.net • MAIL: ADAVB, PO Box 9015, South Yarra, VIC 3141 For further Information, please call (03) 8825 4600
This is a TAX INVOICE for GST upon payment. All rates are GST inclusive. Australian Dental Association, Victorian Branch Inc. Level 3, 10 Yarra Street, (PO Box 9015), South Yarra, Victoria 3141
PLEASE NOTE: Your registration for these events indicates acceptance of ADAVB’s Terms and Conditions and Cancellation Policy. Make a copy of this registration form and maintain it for your records.