Doing it right: patient and workplace interactions and relations Early Clinical Essentials TOPICS AND PRESENTERS How to respond to your first complaint and manage future ones—1 in 10 dentists received a complaint in 2016 Dr Diana Evans The correct professional approach will result in the best outcomes for yourself, your practice and your patient. The lecture will explain how
Jointly brought to you by the CPD and the Recent Graduates & Students Committees
the ADAVB Community Relations Officers/Professional Consultants can help prevent complaints from escalating, how to identify difficult versus dissatisfied patients and remain as much in control as possible, how to continue professionally without feeling anxious and stressed, and management techniques to assist in treating these patients. Adversity, challenges and change—building a resilient, happy workplace Ms Helen Rimington This presentation outlines what resilience means in a busy workplace, how to promote positive mental health and what the research tells us about managing adversity as an individual and as a team.
Beyond the science: patient emotions in dentistry Dr Michael Wyatt Learn about the skills that transform a new graduate into a successful practitioner, the communication skills that a successful dentist uses, and how to communicate quickly with your patients.
Record it… how to manage your risk Ms Kellie Dell’Oro This presentation will outline case scenarios to give you a practical understanding of
$1,000 CPD voucher giveaway
managing risk.
LEARNING OUTCOMES Refer to registration form for more details
At the conclusion of this course, participants will be able to:
connect with your patients communicate with your patients
DATE
CPD HOURS
Saturday 24 June 2017
3 Scientific Hours
TIME
RSVP
2:00 pm—5:30 pm
Saturday 17 June 2017
VENUE
FEES
ADAVB Meeting Rooms Level 3, 10 Yarra Street South Yarra VIC
Member Non-member Recent Graduate Non-member Recent Graduate Student
FORMAT
SUPPORTERS
$220 $390 $160 $208 $22
Lecture Disclaimer: ADAVB is not responsible for changes to course details made after going to print. Group discounts only applicable to full / half day lectures and ECE courses. Full calendar is available on www.adavb.net or contact cpd@adavb.org for more information.