Communication Essentials Presented by Sharon McMillan and Susan Fetherston This workshop will focus on the key elements for successful communication with patients in the dental practice. It will highlight various forms of communication: face-to face, telephone, written, electronic and even dabble with some aspects of body language. Come and join the Practice Plus team for an afternoon of communication essentials and walk away with a checklist for great communication in the dental practice.
Program Outline 2.00pm
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Key elements of successful communication Forms of communication: face-to face, telephone, written, electronic and body language Checklist for great communication in the dental practice
NETWORK DATE: Wednesday 5 September 2018 TIME: 2.00pm - 5.00pm CPD: 2 non-clinical CPD hrs VENUE: ADAVB Meeting Rooms Level 3 10 Yarra Street South Yarra FEE: ADA Member $75 Practice Staff $75 Non-member $150 FREE Practice Plus Subscribers Includes: Afternoon Tea / Refreshments
3.15pm
Afternoon Tea
3.30pm
Mi-tec Medical Publishing produces high quality and extensively peer reviewed patient education publications for over 24 colleges, societies and associations including the Australian Dental Association. The presentation will discuss how patient education pamphlets can be used to promote positive communication with patients, as well as assist risk management and the informed consent process.
Sharon McMillan, Practice Plus Consultant
Sharon is a former Economics and Business Management Teacher and has a Masters of Education Degree in Curriculum Development and a Diploma of Quality Auditing. She has worked as a Practice Manager for the past eighteen years in an Oral and Maxillofacial Surgery Practice based on the Mornington Peninsula, where she is responsible for establishing the administrative processes and for monitoring its growth and development. Sharon has assisted many ADAVB member practices become accredited and regularly presents to members at workshops and dental group meetings.
Susan Fetherston, Director Mi-tec Medical Publishing
Susan has been a Director of Mi-tec Medical Publishing since 1991 and Director of Mi-tec’s philanthropic projects. Susan has an extensive Social Work background, working in educational and counselling roles. Susan worked with indigenous communities in remote and rural locations, specialising in teaching, early education and adolescent projects. In addition to her role at Mi-tec, Susan currently works in an honorary capacity with several boards and charities within Australia and overseas.
Making Practice Management Easier
Registration Form / Tax Invoice ABN 80 263 088 594 ARBN 152 948 680 RED’D ASSOC NO. A0022649E
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Communication Essentials (Practice Plus Network) Wed 5/9/18
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HOW TO ENROL Telephone registrations are not accepted FAX: 03 8825 4644 • EMAIL: practiceplus@adavb.org • ONLINE: www.adavb.net • MAIL: ADAVB, PO Box 9015, South Yarra, VIC 3141 This is a TAX INVOICE for GST upon payment. All rates are GST inclusive. Australian Dental Association, Victorian Branch Inc. Level 3, 10 Yarra Street, (PO Box 9015), South Yarra, Victoria 3141 Tel: 03 8825 4600 • Fax: 03 8825 4644 • Email: practiceplus@adavb.org • www.adavb.net
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