Hotel Engineer Volume 19 Number 3

THE

HOTEL ENGINEER OFFICIAL PUBLICATION OF THE AUSTRALIAN INSTITUTE OF HOTEL ENGINEERING

PP 319986/101

Volume 19 Number 3 October 2014

www.viggo.tv

Your Hotel TV, Unleashed ÂŽ

With Viggo Smart TV you get

Its Viggo Simple

Viggo delivers an interactive Android-based Smart TV, including hotel information and services, local attractions and eConcierge picks, Internet and web applications, games, music, movies, and more.

Plug and play hotel media solution leveraging existing universal TV channels and Wireless Infrastructure – Wi-Fi or CAT5, COAX, IPTV or DVB-T (Minimum TCO).

Cloud-based managed service for anytime, anywhere remote hotel content management and delivery. Always updated, no upgrades required.

Branded, targeted in-room marketing for new revenue generating opportunities, inside and outside of your hotel.

Scalable, room by room growth, future proof.

Really simple 3 minute setup, 12-month equipment warranty,

2

tiered services as well as do-it-yourself content management.

Proel Group PTY Ltd Dom Vaiano eMail: dom@proelgroup.com.au Tel: 1300 0 PROEL(1300 077 635) info@viggo.TV

www.viggo.tv

The Hotel Engineer The Official Publication of the Australian Institute of Hotel Engineering

PUBLISHERS

MESSAGE

W

elcome to the Hotel Engineer, fresh off the press after celebrating the Australian Institute of Hotel Engineering’s 25th Anniversary Conference. Inside we look at some of the themes from the conference and report on a few keynote speakers from its two day run on the Gold Coast.

Over the next few issues we will be running some of the papers from the conference. Starting with this edition, Nicholas Lianos of Grosvenor Engineering Group, talks about HVAC asset management, emerging trends and saving money. We also have Soudi Noori’s excellent piece on contractor management.

After those festivities we get down to business with a feature on energy-efficient technology to help hotels improve their bottom line.

We hear from Clean Energy Finance Corporation’s Jenny Napier on the areas where hotels rack up huge energy bills and how they can slash their emissions by investing into more energy-efficient technology. There are some quality examples of the cost saving in action, including Melbourne’s CQ Citiclub saving $100,000 a year on energy. Not a bad effort at all.

Adbourne Publishing 18/69 Acacia Road Ferntree Gully, VIC 3156 PO Box 735, Belgrave, VIC 3160 www.adbourne.com SUBSCRIPTIONS Enquiries: (03) 9758 1431 Fax: (03) 9758 1432 Email: admin@adbourne.com

ADVERTISING Melbourne: Neil Muir T: (03) 9758 1433 F: (03) 9758 1432 E: neil@adbourne.com Adelaide: Robert Spowart T: 0488 390 039 E: robert@adbourne.com

From the bottom line of the bill to the top of the hotel, Scott Jensen of R&BS writes about the main roofing problems encountered by hotels. He looks at the ways hotels can prevent issues and next issue he will give us an in-depth look at concrete spalling (also known as concrete cancer).

No edition would be complete without a look at technology in hotels. We hear from Ted Horner along with Dean Wilson of Emerging IT whom discusses the role of Information Technology in Hotel Business Continuity. We also approach Lionel Swift, author of the ‘Electrical Industries Bible’, who has written about electrical fires. Our regulars Derek Hendry and Neil Weenink are back too with their contributions.

The next issue of Hotel Engineer will be landing on your desk upon return to work in mid-January after Christmas. Heading towards the silly season we at Hotel Engineer hope everyone gets the chance to sit back and enjoy a few quiet ones with family and friends.

Regards Neil Muir

PRODUCTION Emily Wallis T: (03) 9758 1436 E: production@adbourne.com Administration Robyn Fantin T: (03) 9758 1431 E: admin@adbourne.com MARKETING Susan Morre E: susanmoore@y7mail.com

AIHE State Presidents Ian Crookston, QLD E: ian.crookston@ihg.com Anura Yapa, NSW E: Anura.Yapa@shangri-la.com David Zammit,VIC E: david.zammit@hyatt.com Tony Fioraso, WA E: tony.fioraso@burswood.com.au

Adbourne Publishing cannot ensure that the advertisers appearing in The Hotel Engineer comply absolutely with the Trades Practices Act and other consumer legislation.

The responsibility is therefore on the person, company or advertising agency submitting the advertisement(s) for publication.

Adbourne Publishing reserves the right to refuse any advertisement without stating the reason. No responsibility is accepted for incorrect information contained in advertisements or editorial.The editor reserves the right to edit, abridge or otherwise alter articles for publication.

All original material produced in this magazine remains the property of the publisher and cannot be reproduced without authority. The views of the contributors and all submitted editorial are the author’s views and are not necessarily those of the publisher.

3

The ‘pico’ Sensor

lighting control for bathrooms & ensuites ... with its tiny dimensions and IP65 rating, the PICO is perfect for in-fitting installation, wet areas and spaces that require a visually discreet solution ...

IP65 rating, great for wet areas

Powerful high switching current

Ideal for in-luminaire operation

Tiny 33mm diameter sensor head

360 detection & 10m sensing range

Remote programmable

PH 1800 225 063

4

Download the latest BEG Product Guide at iautomation.com.au

CONTENTS 7

AIHE State News

13 AIHE Conference 2014 17 CEFC Finance & Innovation Help Hotels Keep Costs Down 20 The Role of Refrigeration and Air Conditioning 22 Contractor Management

17

30 7 Potential Roof Problems Hotel Engineers Should Look At 35 HVAC Asset Management 45 Electrical Fires 48 Outsourcing 51 Hospitality Technology Trends in 2014 53 Modern Duct Cleaning 57 Hotel Beds: Something to Think About‌ 60 The Role of IT in Hotel Business Continuity

45

64 Regulation Update October 2014 70 Carbon Dioxide as pH Control 74 Back of House 76 Product News

74

Front cover shows: Sheraton Melbourne Hotel

5

ENVIRONS AIR • CHEMICAL • DUST • HYGIENE • LIGHTING NOISE • ODOUR • REGULATIONS Our services include: Indoor Air Quality Occupational Noise Assessments Occupational Dust Assessments (Inhalable and/or respirable) Occupational Dust Assessments (Respirable Crystalline Silica AKA, Quartz) Occupational Hygiene Assessments Regulatory Compliance Auditing

For all other services and enquiries please contact us now Head Office: 23–25 Daking Street. North Parramatta NSW 2151 Telephone: (02) 9890 5067 • Fax: (02) 9630 1256

www.imclive.com

6

ENVIRONS is a division of Independent Monitoring Consultants Pty Ltd (ACN 056 402 674)

AIHE STATE

NEWS New south wales Warm Greetings from the NSW Chapter.

We have reached that time of year again, always sooner than expected.

Sydney has enjoyed some beautiful weather moving through spring and our Engineers have been on their feet. It’s safe to say we all will be looking forward to a welldeserved break with Christmas and New Year near approaching.

I would like to announce that the 25th Annual Update Conference was the best I have ever attended.Thanks to the help of our Queensland duo, Ian and Bev along with our star presidents Tony Fioraso and David Zammit, the event was a true success.

Your dedication to the institute and its work is undeniable.

From NSW, four of our dedicated hotel engineers were sponsored, with all expenses paid, to attend the event on the Gold Coast.

This opportunity was offered to encourage our members’ attendance and involvement with the institute.

Personally, I would also like to thank our three NSW guest presenters for their support at the event. It was great to see such a strong presence for NSW. Presenters are listed below; Soudi Noori Hotel Risk and Contractor Control Anwar Ahmed

Bruce Collins

Energy Saving through advanced controls in Hotels Building Compliance

I would also like to congratulate both Mr. Carl Van den Heever, who was presented with a Honorary Fellow Membership Certificate, and Mr Ian Crookston, who was awarded with a Fellow Membership. Both these gentleman have contributed immensely to the institutes success and development over the years.

ideas, systems and results based on their knowledge and experience. I would like to thank Andrew Yap and his General Manager, Mr. Philip Pratley for their hospitality. We were spoilt with a delicious range of canapés and refreshments followed by dessert.The night was thoroughly enjoyed by all.

Although it passed so quickly, I look forward to our coming bi-annual Conference in 2016.

During this last 3rd quarter, a notable increase in monthly attendance and commitment to the institute has sparked my interest. I am very pleased with the NSW Chapter’s current position and am excited for a strong finish for the year.

For the month of August, the Hilton Hotel Sydney sponsored our monthly meeting.

Our members were addressed by David Curry of IMC (Independent Monitoring Consultants) on Legionella Testing and the importance of independent testing to your organisation. David’s knowledge and experience regarding the issue was a great topic for our engineers.

During this month we also re-assigned the position of Vice President to our former committee member Mr Trevor McCarren.

Congratulations Trevor, this was well deserved.

On behalf of the institute, I would like to thank Craig Cavers, Hotel Manager Mr. Felix Busch and their team for their hospitality and support on the evening.The service was greatly appreciated.

Our most recent meeting was held at the Grace Hotel Sydney. It was a lovely warm evening with many familiar faces. We were fortunate enough to be joined by the hotel’s General Manager, Mr Philip Pratley, who opened the evening with an in-depth history on his hotel.Two representatives from the Office of Environmental and Heritage NSW, Tim Stock and Bill Liu soon followed with a presentation on the NSW OEH – Energy Saver Program, reducing energy costs for NSW businesses.

We finished the evening with a round table discussion on the topic of monitoring energy savings and cross training for hotel engineers.

Members were encouraged to bring forward

Furthermore, I would like to congratulate three of our NSW Institute members who were recognised for their achievements in two of our most recent award ceremonies.

TAA Awards for Excellence 2014 Engineer of the Year – Cyrus Tolentino Hall of Fame – Engineer of the Year – Andy Goonesekera

HM Awards Hotel Engineer – Janusz Zaklikowski In closing, I would like to thank the Hotel General Managers who have recognised and understand the value of Hotel Engineers within the Industry.Your endless support through sponsorship has contributed to the success of our Chapter. A special mention goes to both Manisha Lenertz and Naomi Granger, supporting AIHE Secretaries. Finally, thankyou is in order for the NSW committee members, corporate members and all hotel engineers and your continuing support.

Anura Yapa JP President – AIHE NSW chapter

7

AIHE STATE

NEWS WESTERN AUSTRALIA Greetings from Western Australia.

Our monthly meeting in July was held at The Pan Pacific Perth Hotel with 33 attendees.

We had two guest presenters: Jenny Campbell – Director of Encycle Consulting, provided a very informative presentation on new potential initiatives for food waste recycling within the CBD. • Jenny also introduced Biogas Renewable’s • Overview of environmental impacts of food waste in landfill • Overview of AD plant process and environmental benefits • Present details of potential new food waste collection service in Perth • Conclude by setting out next steps for hotels to divert food waste from landfill Ray Meagher – General Manager – Jaymak Perth Ray owns the Jaymak Perth Business and graduated from Curtin University with a Bachelor of Applied science in Biology in 1982.

Jaymak Perth was established in 2005.

Jaymak services initially focussed exclusively on cold store sanitation.

While that part of our business remains significant Jaymak services have expanded

8

to include a range of other back of house services.

which I was privileged to present on the gala dinner night.

Our specialised mould remediation and sanitation services have been continually growing in popularity and now we provide our services to over 450 clients in WA.

These two individuals have been dedicated Hotel Engineer participants for 25 years which in itself is an outstanding achievement.

We will be providing an entertaining session outlining some of the pleasant work they do on a daily basis.

Many Thanks to Carl Van Den Heeven – Chief Engineer – Pan Pacific.

There was no August meeting due to the conference held on the Gold Coast.

The Western Australian Chapter would like to recognise and congratulate all of the QLD Chapter for a professionally organised and successful conference.

Particular acknowledgement must go to Ian Crookston and Bev Allen for their dedication and commitment, many thanks.

We would also like to acknowledge all the guest presenters and sponsors as without them the conference would simply not exist and we look forward to working with you in 2016.

The conference was a resounding success however we are committed to ensure more engineers attend the next conference in 2016 and plans are already being formulate to ensure this happens.

We recognised two of the founding members of the Western Australian Chapter: Doug Stemp and Ian Know who were awarded our first Honorary Membership

Our September meeting was held at the Ibis Perth with over 30 attendees.

Ecocentric Energy is a Perth based research and development driven organisation focusing on technologies in the built environment to help make our cities, smarter, more efficient and environmentally responsible.

Paul Lyons and Russell Wilson presented on an automated energy data acquisition process.

This patented technology is being codeveloped with the CSIRO and can be utilised by minimal trained individuals to meet global demand.

We were also given an overview of energy efficient solutions for hotels and buildings including high voltage transformer and low voltage power factor solutions.

Many thanks to Sidath from the Ibis Perth.

This is the last edition before the Christmas break, so from all of the WA Chapter have a safe and merry Christmas and a wonderful new year.

Regards Tony Fioraso President – AIHE Western Australia

advertorial

Electrolux Professional

makes laundry easier than ever

The Line 5000 generation, with its cutting edge technology, is another milestone in Electrolux Professional’s comprehensive range of laundry solutions – designed to meet the most demanding needs of the hotel laundry sector.

Designed by experts, Inspired by you Line 5000’s specially tailored laundry solutions are designed to help hotels save money and provide guests with five star laundry quality – offering noticeably better quality linen; a quick return on investment through lower running costs per wash; savings in energy, water, detergent and time; and full control over every par t of the laundry process.

Smart, green and economical Line 5000’s washer extractors and tumble dryers combine technology with green thinking and cost reducing features. They exemplify Electrolux Professional’s commitment to continued sustainability and are made to be 95% recyclable. Energy-efficient, their durable, robust construction and high technology manufacturing are built to respect the environment at every point of production and usage.

Line 5000 offers real benefits and improvements in three crucial areas: durability, enhanced economy, and flexibility.

Line 5000 washers and dryers are built to last longer. Their heavy-duty components need less maintenance and are optimised for all kinds of operations and environments.

With its Power Balance for washer extractors, Electrolux Professional’s revolutionary unbalance detection system, ensures Line 5000 washers have optimum stability: this means quieter, faster operations, better water extraction and lower drying costs.

Line 5000’s unique, new efficiency means using less water and energy for wash and dry cycles. But while Line 5000 helps lower operational costs and cut the environmental footprint, it has not compromised on quality.

The Automatic Saving System for washers adjusts the water level to the weight of the laundry, meaning up to

50% in water savings for half load, as well as energy savings due to less water to heat. The Residual Moisture Control for dryers measures the exact moisture content throughout the process, ensuring energy savings due to shorter drying time. The easy to use Efficient Dosing System, automatically calculates the appropriate detergent amount, meaning that your laundry achieves the highest quality results while still protecting skin during usage. Ideally combined with Automatic Saving System, Efficient Dosing System can mean 50% savings in running costs.

The Line 5000 range contains washer extractor models starting at a weight capacity of 6kg and going up to 60kg, while the tumble dryer capacities range from 13kg to 37.5kg.

For more information on Electrolux’s Line 5000, visit our website: www.electrolux.com/professional, email: sales@electroluxlaundry.com.au or call 1300 888 948.

9

AIHE STATE

NEWS QUEENSLAND Due to the work load on the Qld Committee in organising the 2014 Update Conference the Conference itself was the only function for the 3rd Quarter.
As the Institute of Hotel Engineering celebrated its 25th year it was only fitting that the conference be held at the Outrigger Hotel, Surfers Paradise. The Founder of the institute Neil Weenink was the Chief Engineer at this property at the time and under a different name back then.

Once again it was held over two days, 7th & 8th August.

The Conference was opened with a Key Note address by Monique Harmer, GM of the InterContinental Sanctuary Cove Resort. There were a further eight speakers which provided excellent, informative and detailed information throughout the Conference.

After bump in of the Trade Display Booths on Wednesday a welcome drinks party was held by the pool for all of our Trade Sponsors. This turned out to be a wonderful evening and special thanks goes to Smart CTI, one of our 3 Major Sponsors for providing the drinks and nibbles for everyone.

The first day had a great roll out of delegates from all our State Chapters. It was great to catch up with old friends and new. After the first full day of the Conference another outside function was arranged for both the Conference Delegates and Sponsors. With a short bus ride from Surfers to Southport a fun night of bare foot bowls followed later by dinner, had been arranged. Everyone who attended were treated to some amazing bowling and not always in a good way by their fellow team mates. Those that did not wish to get their feet dirty were able to get into some serious darts

competition. During the dinner Mike Van Acker who was also the Conference MC had everyone in stitches with his comedy routine.

Special thanks to Clipsal who sponsored the evening.

The second days attendance was unfortunately down on day one. The evenings activities the night before produced some slow starters. After conclusion of the conference speakers presentations and Trade Show, all prepared for the Gala Dinner which was sponsored by Vintech Systems and attended by Delegates, Sponsors and their partners. During the evening several Honorary Memberships were presented to members for the dedication and support they have provided to the Institute over many years.

I myself was very humbled and delighted to be awarded a Fellow Membership.

Thanks goes to all the delegates that travelled from interstate to attend, we hope you enjoyed your time on the Gold Coast.

A very big Thank You to all our Sponsors, without you we would not have a Conference and special mention to our 3 Major Sponsors MySmartCTI, Clipsal and Vintech Systems.

A very special thank you to Mike Van Acker for his role as MC and resident Comedian, we look forward to seeing you again. You kept us in check for 2 days and made us laugh.

Special thanks to the State Chapters and in particular the State Presidents for your ongoing support in getting your members to the Gold Coast for the Conference and for organising the Conference Speakers.

To our own QLD Committee and in particular Geoff Baldwin & Bev Allen for all their work in ensuring the 2014 Anniversary Conference was again a great success.

We look forward to seeing you all again in 2016...

Ian Crookston AIHE – Qld Chapter President

View The Hotel Engineer online now!

Visit www.adbourne.com and click Hotel Engineer

10

AIHE STATE

NEWS

11

INGENIUM SMART LIGHTING 速

Our LED lighting just got smarter...

Power - Turn the lights on and off Dimming - Adjust lighting with linear dimming Timer - Pre-set time functions Grouping - Control lighting devices by room Scenes - Programmes your favourite settings Easy Installation - Cost effective no wiring Easy to use

Have you seen our Incanda range in collaboration with Tom Dixon...

12

For more informtion call Megaman Lighting Australia (02) 9557 9800 www.megamanlighting.com.au sales@megamanlighting.com.au

From left: Ian Crookston – Qld President, Carl Van Den Heeven – Member WA, Neil Weenink – Founding Member of the AIHE, Tony Fiorasa – WA President, Anura Yapa – NSW President, David Zammit – Vic President.

AIHE CONFERENCE 2014

13

SPONSORS

14

15

Making hotel experiences more hospitable.

RATE CORPOER OF MEMB

AIHE

Light creates our mood, improves our well-being and enables us to experience more. It plays a vital role in making us safer and more productive.

For over 20 years, Koala Lamps has been at the forefront of innovation. We are devoted to enhancing people’s lives through light.

Authorised distributors of:

Check out our catalogue

For more information, visit koalalamps.com.au or call 1300 GLOBES (1300 456 237)

16

CEFC finance & innovation help hotels keep costs down

contributed by the CEFC

The posters in the elevators proudly tell visitors how Melbourne’s CQ Citiclub is saving about $100,000 a year on energy costs, through a pioneering retrofit.

I

n Sydney, one of Australia’s largest registered clubs is about to upgrade its air conditioning chiller system and install solar panels to reduce energy costs at two venues in the near future.

Both organisations accessed finance through the Clean Energy Finance Corporation (CEFC) which partners with other financial institutions to catalyse investment that will accelerate Australia’s transformation towards a more competitive economy in a carbon constrained world. They’ve joined commercial property owners, food producers, councils, manufacturers and car park operators who have used CEFC finance for a host of equipment upgrades and installations to improve energy productivity.

Technology is changing rapidly and the market is becoming more competitive and customers more discerning, driving the need for more regular hotel upgrades and refurbishments.

A recent study out of Cornell University in the United States has pointed to the fact that improving the energy performance of hotels and their green ratings under LEED certification has bottom-line benefits. The study, The Impact of LEED Certification on Hotel Performance, compared 93 LEED certified hotels in the United States with a 514 comparable non-certified hotels, finding that LEED hotels had mean average daily rate $US20 higher than for non-LEED

hotels significantly increasing revenue per available room.

CEFC CEO Oliver Yates said the CEFC offers innovative and affordable finance solutions to make it easier for hotel industry participants to make upgrades to improve the energy productivity and lower operating costs.

The bulk of hotel energy usage is for hot water and HVAC combined. The City Of Melbourne’s research estimates that chillers and Heating Ventilation and Air Conditioning (HVAC) make up 62 per cent of hotel electricity use and 19 per cent for lighting. Space heating accounts for about 30 per cent of hotel gas use and 32 per cent to water heating.

The NSW OEH Energy Saver Registered Clubs toolkit confirms HVAC and lighting as the most significant energy users, also lists gaming, catering, hot water use and refrigeration as important components of total energy consumption.

Mr Yates said the CEFC’s finance for proven technologies to reduce energy consumption was encouraging hotel owners to tackle these areas of rising costs head on.

“Clubs and hotels of all sizes can benefit installing more energy efficient plant and equipment or technology that provides an on-site energy source to better manage energy use and reduce reliance on grid electricity,” he said.

“When you’re talking about larger registered clubs paying annual energy bills of over $1 million, a consumption reduction of even 10 per cent becomes a six-figure saving.”

Hotel leads the way on EUA initiative Melbourne’s CQ Citiclub complex, owned

by Melbourne businessman and Climate Alliance director Dr Harry Chua, was the first in Australia to source finance through an Environmental Upgrade Agreement (EUA) to carry out improvements that have slashed energy costs by more than 50 per cent.

The Australian Environmental Upgrade Fund, involving National Australia Bank, the CEFC – then Low Carbon Australia – and Eureka Funds Management, provided $1.3 million towards the installation of a trigeneration system providing heat, cooling and power; double glazing to improve the building’s insulation; and energy efficient sensor lighting systems. The tri-generation plant has clocked up more than 4,000 hours of operation since its installation in late 2012.

Dr Chua said the upgrades had converted his 15-storey Queen Street building from 2½ star National Australian Built Environment Ratings System (NABERS) property to one targeting 4½ to 5 stars.

“We’re extremely proud of our achievements and we’re hoping what we’ve done here sets a precedent for others to follow,” he said.

17

loan repayments made through a local council charge on the land.Tenants can also benefit from reduced energy consumption costs.

“The EUA finance proved a cost-effective way of reducing our business costs on a large scale. The resulting reduction in energy use and carbon emissions will continue to benefit us, our tenants and the environment for years to come.

Otis elevators for a system that is up to 50 per cent more energy efficient than conventional ones. Planned improvements to boilers are aimed at reducing their gas use to a point where the tri-generation system is their only source of energy in summer.

“It’s been a promising start for us as we aim to be one of the first truly sustainable buildings in Melbourne and we’re always working to find more ways to save energy.”

The CEFC has also provided finance for a further six EUA agreements in Victoria and New South Wales for works to improve the energy efficiency for commercial properties.

EUAs enable building owners to access competitive long-term finance to meet upfront capital costs of retrofit projects, with the

Ahead, the hotel complex expects that by Christmas 2014 it will have installed Gen2

CEFC-financed EUA projects have involved installing improved air conditioning, building management systems and lighting; new energy-efficient elevators; and the installation of tri-generation plants. EUAs are available for commercial properties in Sydney and Melbourne, and a number of regional centres in New South Wales.

Legislation is in train in South Australia to enable EUAs in that state.

Club uses Energy Efficient Loan for two energy cost saving projects Bankstown District Sports Club has recently accessed $2.2 million in finance through the Energy Efficient Loan (EEL) – a CEFC and Commonwealth Bank joint initiative. The loan is being used to replace two of three watercooled chillers with a new energy-efficient chiller and cooling tower

CONFUSED ABOUT LIGHTING? Talk to the experts with over 25 years experience in the Australian lighting industry

●

LED lighting solutions ● Emergency and safety lighting ● General fixtures/luminaires

●

Hospitality lighting products ● Commercial and retail lighting ● Control gear, starters and ballasts

●

Lighting accessories lampholders, clips etc. ● Lighting design

LRA stocks products from the highest quality suppliers that are lighting council approved & certified for Australian conditions. LRA provides the highest levels of service from fully trained & experienced staff. For any enquiries, please do not hesitate to contact us, or scan the QR code to visit our website and find out more.

WESTERN AUSTRALIA O’Connor (O8) 9314 4555

18

Balcatta (O8) 9345 345O

VICTORIA

QUEENSLAND

Bayswater (O3) 9762 73OO

Coopers Plains (O7) 3345 57OO

www.lampreplacements.com.au

at Bankstown Sports, saving the club more than 6.6 per cent annually on energy costs and reducing carbon emissions by more than 700 tonnes a year. The club has also committed to installing an 85kW solar photovoltaic (PV) system at its Baulkham Hills Sports Club premises, which is anticipated to generate about 10 per cent of that site’s energy needs. Bankstown Sports CEO Mark Condi said club’s new equipment should be operating by the end of the year.

“This project is helping us save on our energy costs while showing our community that we place an importance on operating in the best interests of the environment,” Mr Condi said.

“It is in line with our other sustainability initiatives including upgrading to energy efficient lighting and installing Australia’s largest indoor composter to recycle kitchen waste.”

The $100 million EEL program is designed for not-for-profit organisations and can cover the full value or part of a project. Aimed at projects over $500,000 with terms offered up to 12 years, EEL finance can be used for solar installations as well as new, more energy efficient equipment, including lighting system upgrades, building management systems, air conditioning upgrades, refrigeration and cogeneration for aquatic and leisure centres and sporting venues.

CEFC finance delivers further savings results Lighting upgrades are an effective way of reducing costs. Metro Parking, which operates St George Hospital’s Belgrave Street and Gray Street car parks and the Sydney Eye Hospital’s car park, installed more efficient lighting at all three car parks using finance through the CEFC and Commonwealth Bank. The upgrade reduced lighting energy costs by 30 per cent per year and resulted in further savings through reduced maintenance of an estimated $50,000 per annum.

Australia’s largest building and construction materials supplier Boral Ltd reduced building energy costs by 25 per cent through a major lighting upgrade as part of a larger refurbishment at a shared service facility in western Sydney. Boral used CEFC finance for $420,000 toward the project, which upgraded car park lighting and involved installing motion sensors. Boral

was eligible to generate NSW Energy Savings Certificates (ESC) which further reduced the projects costs.

CEFC finance has also helped a number of businesses significantly lower refrigeration costs.

New finance to accelerate solar revolution Solar PV is also a means that many hotels and resorts can reduce energy costs and lower their environmental footprint. In particular, many resorts are in locations where they rely heavily on gas or diesel power generation for their energy needs.

The CEFC has announced three new solar programs totalling $200 million to accelerate the take up of solar for businesses, which can yield significant energy costs savings.

The new financing models are being offered by established, experienced and accredited installation companies and suppliers. The programs offer a no-money down way to finance solar installations involving solar leasing or power purchase agreements.

Payments can be structured such that savings from electricity bills are greater than monthly solar payments, making the investment cash-flow positive from day one.

Mr Yates said customers save money on energy while leaving the issues of installing and maintaining the most suitable systems to the solar energy providers.

“It makes sense, with Australia’s solar resources offering a natural competitive advantage, that Australian businesses including operators in the hotel and tourism industry are offered as many different avenues to take up solar as possible,” he said.

What’s ahead The Clean Energy Finance Corporation has invested $900 million to catalyse clean energy investments of more than $3 billion since it began investing in renewable, energy efficient and low emissions technology in July 2013.

The CEFC invests for a positive return, with its more than 40 direct investments and 25 projects co-financed under aggregation programs expected to achieve a positive return for the CEFC and for the taxpayer.

These CEFC investments are expected to achieve abatement of 4.2 million tonnes of CO2e per annum with a positive net benefit to the taxpayer in the order of $2.40 per tonne CO2e. They help to improve energy productivity for businesses across Australia, develop local industries and generate new employment opportunities.

The CEFC is continuing to explore opportunities that catalyse investment to help Australian businesses, including the hotels sector, reap the energy productivity benefits of low emissions technologies.

For further reading The CEFC http://www.cleanenergyfinancecorp.com.au The Impact of LEED Certification on Hotel Performance, by Cornell University’s Center for Hospitality Research An overview of the Australian Hotels Industry: http://aha.org.au/wp-content/uploads/2011/04/PWCHotel-Industry-Report-20092.pdf New South Wales Energy Savings Scheme: www.ess.nsw.gov.au New South Wales Government’s OEH Energy Saver Registered Clubs toolkit: http://www.environment.nsw. gov.au/resources/business/140015-registered-clubtoolkit.pdf

19

The Role Of Refrigeration and Air Conditioning in Energy Efficiency and GHG Emissions Reduction Tim Edwards I THE AUSTRALIAN REFRIGERATION ASSOCIATION

D

espite the fact that Air Conditioning and Refrigeration (HVAC&R) is an important contributor to economic performance and the quality of life its contribution to energy consumption and Greenhouse Gas Emissions (GHG) is broadly misunderstood and understated.The industry makes a central contribution to fundamental industries including the built environment, food and pharmaceutical production and distribution, healthcare and hospitality and virtually all other human activities; effectively everyone, everywhere.

The importance of the HVAC&R industry in Australia is demonstrated by the following statistics: • 45 M individual installations, • 2% of GDP, $26B annual spend, $ 6B capital investment PA, perhaps $100 B installed HVAC&R infrastructure at current $ value, • 22% of electricity consumption, • 12/14 of national CO2e emissions (GHG emissions), • 20,000 firms, 170,000 direct employees, of whom about 70,000 are licensed to handle fluorocarbon refrigerants.

The industry offers major sources of energy efficiency and the resulting cost savings.The ARA believes Australia has the opportunity to reduce the energy cost of HVAC&R infrastructure by 60/70% over the next 15 years, a saving of $8/10 Billion PA.

The Role of International Agreements on Refrigerants A central determinant of HVAC&R technology is refrigerant selection and the impact of international agreements to phase down the

20

use of Ozone Depleting (OD) and High GWP synthetic refrigerants.The Montreal Protocol calls for the elimination of OD refrigerants that are also High GWP refrigerants (CFC, HCFC) by 2020 in the industrialised world, in Australia by 2015.The EU has passed legislation that calls for the phase down of High GWP synthetic refrigerants (HFC) by 2030 to 21% of the current use.This same policy has been adopted by the Climate and Clean Air Coalition (CCAC) led by UNEP, US and China. Australia supports this policy.The Montreal Protocol is seen as the best vehicle for the phase down of HFCs having proven highly successful in the reduction of CFCs and HCFCs. The implication is that the use of High GWP synthetic refrigerants will be dramatically reduced over the next fifteen years. This will require replacement of a large proportion of HVAC&R infrastructure because low GWP refrigerant-based technology requires new HVAC&R equipment. As a result Original Equipment Manufactures (OEMs) worldwide are transitioning to Low GWP refrigerant equipment development and production – now.

The Low GWP refrigerants include the Natural Refrigerants (ammonia, carbon dioxide and hydrocarbon refrigerants) and low GWP synthetic refrigerants (HFOs).

Both Natural Refrigerants and low GWP synthetic refrigerants are more energy efficient than High GWP synthetic refrigerants.

Natural refrigerant-based technologies have been embraced in every sector of the HVAC&R industry to the extent that major multinational suppliers, end user organisations and governments now promote their use.

For instance the Consumer Goods Forum representing over four hundred of the world’s leading multinational food retailers and food suppliers are now calling for all HVAC&R applications to use Natural Refrigerants.

HVAC&R Energy Efficiency The transition to high HVAC&R energy efficiency offers major cost savings subject to HVAC&R engineers and contractors appreciating the full range of considerations and innovation. Whilst it is inappropriate to generalise about the degree of energy efficiency made possible by Low GWP refrigerant technology because there are many factors to consider, it is a fact that the thermal absorption of the Natural Refrigerants is far greater than that of High GWP synthetic refrigerants. For instance the thermal absorption of a typical hydrocarbon refrigerant is 496 kj/kg compared to 256 kj/kg for R410A – an improvement of 48%.

The same pattern applies across the range of Natural Refrigerants as compared to High GWP synthetic refrigerants.

Whilst the capital cost of Low GWP refrigerant technology will tend to be higher in the short term it is the energy efficiency of this technology that will deliver major cost savings over the life of the equipment.

Whilst the transition to Low GWP refrigerant technology is commercially warranted it requires HVAC&R specifiers to be aware of the sources and management disciplines required.

The use of Life Cycle Costing and increased Life Cycle Management of HVAC&R equipment is fundamental to enabling HVAC&R energy efficiency to be fully realised.

Only through the use of Life Cycle Costing will the cost savings of energy efficient Low GWP refrigerant technology be fully appreciated. Only through the use of Life Cycle Management systems will the energy efficiency of Low GWP refrigerant technology deliver the optimal degree of energy efficiency of HVAC&R equipment.

110 (incl GST)

$

Price includes one day seminar pass and all catering

Register online NOW www.b2bforums.com.au

Register Today!

HVACR Energy Efficiency Seminar Series

> Intensive one day seminar series in four cities exploring new and emerging technology in HVACR Energy Efficiency > Reduce operating costs, energy consumption and GHG emissions in commercial, residential and industrial property > Optimise performance of existing HVACR plant by improving operational efficiency > Learn from industry visionaries and solutions providers specialising in HVACR Energy Efficiency technology > All HVACR stakeholders are invited to attend including: Engineers; Facilities; Property; Operations executives and HVACR specifiers BRISBANE :: Monday 17 November 2014 SYDNEY :: Friday 21 November 2014 MELBOURNE :: Thursday 27 November 2014 PERTH :: Tuesday 02 December 2014 See www.b2bforums.com.au for locations.

Forging the Future for Refrigeration and Air Conditioning

The sources of HVAC&R energy efficiency include both the mechanical devices that use Low GWP refrigerants and the use of integrated heat load management systems spanning the full range of methods for reducing the energy demand for heating and cooling.These include the many ways to reduce the temperature change required of HVAC&R equipment like control systems, greater use of insulation systems like double glazed windows, reflective paints and low heat lighting. It is fundamental that HVAC&R specifiers recognise and deliver integrated energy efficiency solutions that optimise HVAC&R energy efficiency.

HVAC&R GHG Emissions The contribution of HVAC&R to greenhouse gas emissions also tends to be misunderstood and understated. HVAC&R is seldom recognised individually as a source of GHG emissions despite the fact that it is in fact a major source: 12/14% of national emissions.

The energy consumption of the HVAC&R industry (indirect emissions) is extremely high (22.3% of electricity use, about 10%

of national emissions) reflecting the many operating systems and their continuous use.

It is direct emissions that are little understood and pervasively misrepresented.The Australian national accounts report refrigerant emissions to be about 1% of national emissions.This understates the volume of direct emissions for a series of reasons that defy logic and give rise to a great deal of misunderstanding; principally the failure to include High GWP ozone depleting refrigerant emissions in Kyoto accounting.

The real impact of the HVAC&R industry in Australia is in the order of 14% of national emissions.This is comprised of 10% of national emissions due to energy consumption and 4 % due to unintentional and intentional High GWP synthetic refrigerant emissions.

This understatement matters a great deal.

It has the effect of failing to recognise HVAC&R as a primary potential source of emissions reduction. It has the effect of failing to recognise that there are solutions available in Natural Refrigerants for which direct emissions would be minimal because their GWP is negligible compared to High

GWP synthetic refrigerants. Because the Natural Refrigerants are highly energy efficient their use will contribute to reduced indirect emissions.The use of Natural Refrigerants will eliminate direct GHG emissions and reduce indirect emissions by up to 50%, a potential total reduction in national emissions of 7%.

The use of integrated energy efficiency solutions in association with high efficiency HVAC&R equipment has the potential to further reduce total energy consumption and indirect emissions.

ARA HVAC&R Energy Efficiency Seminars The ARA is comprised of organisations that offer Natural Refrigerant technologies and the associated sources of HVAC&R energy efficiency. Because we feel the full range of solutions needs to be better understood by the users of HVAC&R systems we are offering full day seminars in the use of these technologies in November 2014, in Brisbane, Sydney and Melbourne. For more information please visit the website for this seminar series: ARA HVACR Energy Efficiency Seminars.

21

Contractor Management

Soudi Noori I Director of Safety and Risk Engineering Solutions

“Under the Work Health and Safety Act 2011 (WHS Act), a contractor is a worker and is owed duties by the person conducting a business or undertaking (PCBU). Where PCBUs engage contractors to perform work, effective contractor procurement and management is essential to make sure WHS duties both to the contractors as workers, and third parties, are met.”

W

• Ensure all contractors have a legislated right to be represented in the workplace by a health and safety representative (HSR).

The Work Health and Safety Act 2011 (WHS Act), states that a contractor is a worker. When contractors are engaged to perform work, a PCBU should take the following steps to ensure health and safety in the workplace:

Contractors also have a duty as workers under the WHS Act. While at work, a contractor must take reasonable care for his or her own health and safety and take reasonable care that their acts or omissions do not adversely affect the health and safety of others.

• Select contractors based on their expertise and their work health and safety record—this may require contractors to provide documented safety records.

• Insist on a culture that demonstrates the contractor’s commitment to safety.

• Provide induction training for all contractors prior to commencing work for the PCBU. • Provide contractors with work health and safety information, instruction and training that is easy to understand and relevant to the workplace and work the contractors are required to perform.

• Consult, cooperate and coordinate activities with all PCBUs and workers who are responsible for the work being

22

performed—including involving the PCBUs and their workers in identifying, assessing, and managing work health and safety issues as they arise.

orkers have a right to a safe workplace. Under section 7 of the WHS Act, a worker is broadly defined as a person who carries out work in any capacity for a person conducting a business or undertaking (PCBU). This includes employees, outworkers, apprentices, trainees, students gaining work experience, volunteers, contractors, subcontractors and their employees working for a Commonwealth or non-Commonwealth licensee business or undertaking.

• Assess the risks in consultation with the contractors and seek to find ways to employ the hierarchy of controls in managing those risks

Most facilities engage contractors from time to time to perform certain kinds of work such as maintenance, repair, cleaning and gardening.

Building owners and top management are responsible for the health and safety of contractors who are exposed to a variety of hazards. Some of these hazards are obvious, such as, noise, chemical, electrical shock, electrocution...etc. Others, such as musculoskeletal disorders (MSDs), back injuries or slips and falls incidents may not be as obvious.

As a building owner or manager, you must have a comprehensive and structured approach to manage contractors to perform work in a safe manner at your

facility. A Contractor Safety Program is a plan of action, designed to manage contractors and prevent accidents. The Contractor Safety Program (CSP) outlines facility safety policy and identifies the requirements that contractor must adopt when performing services at facility.

How to Create a Contractor Safety Program (CSP) –Facilities The first step to create Contractor Safety Program (CSP) is top management and building owners support. They must be on board. If they are not, Contractor Safety Program will compete against core business issues such as profitability, a battle that will almost always be lost. They need to understand the need for Contractor Safety Program and be willing to support it.

A genuine commitment from building owners and managers to protect contractors will give CSP strength and sustainability.

The basic structure of a Contractor Safety Program follows a model similar to this: 1. D evelopment and implementation of a facility Safety Policy 2. C omply with the legal duties under the Acts and regulations 3. E valuation of contractor Health and Safety Management System 4. Training and consulting with contractors

23

24

5. Explanation of safety responsibilities

 special safety training events

6. Discipline and incentive procedures

 n ew safety equipment and worn safety equipment replacement

7. Monitoring and supervising

1. Facility Safety Policy The facility safety policy is the formal statement, developed by the Senior Facility Manager, General Manager or Director of Engineering that sets forth the attitudes, values and beliefs about safety that form the basis for an effective safety program.

The Facility Safety Policy ensures that hazards are identified and their risk is managed so that all activities are conducted safely by providing a framework for: • Minimising the likelihood of incidents or accidents; • Managing workplace health and safety; • Protecting human health and the environment; and • Promoting a positive safety culture.

Research confirmed that developing strong safety cultures have the single greatest impact on accident reduction of any process. It is for this single reason that developing these cultures should be top priority for all managers and supervisors.

Safety cultures consist of shared beliefs, practices, and attitudes that exist at an establishment. Culture is the atmosphere created by those beliefs, attitudes, etc., which shape our behaviour. Creating a safety culture takes time. It is frequently a multi-year process.

A facility with a strong safety culture establishes an atmosphere where safety is a primary responsibility of everyone from the newest apprentice to the director, owner or contractor.

The facility safety policy provides the preliminary foundation for development of a strong safety culture by setting the value of workers safety believed by all workers and top management. Safety programs, training, responsibilities, accountability and rewards build off the fundamental philosophy of that policy. Evidence of a top management’s commitment to a safety policy can include: • Establishing a formal safety budget:  accident investigation expenditures

 incentive program prizes  safety committee budget • Hiring a safety consultant or director with specific safety-related duties1 • Establishing safety goals and objectives

• Workplace amenities and work environment* • Confined spaces* • First aid in the workplace* • Prevention of falls in general construction* • Foundries* • Managing asbestos in workplaces • Removing asbestos in workplaces

• Providing regular safety training

*These compliance codes replace existing Codes of Practice.

• Establishing and enforcing disciplinary procedures

Work Health and Safety Act 2011

• Developing a defined structure of management, employee and contractors accountability and responsibility

2. Acts, Regulation and Codes of Practice Acts and regulations set out the key principles, duties, rights and responsibilities in relation to workplace health and safety.

By law, employers must provide a safe working environment for their workers, so far as is reasonably practicable.

Occupational Health and Safety Act 2004 In Victoria, workplace health and safety is governed by a system of laws, regulations and compliance codes which set out the responsibilities of employers and workers to ensure that safety is maintained at work.

The Occupational Health and Safety Act 2004 (the Act) is the cornerstone of legislative and administrative measures to improve occupational health and safety in Victoria. Occupational Health and Safety Amendment Regulations 2014 (OHS Amendment Regulations) come into effect on 1 July 2014.

Under Victorian OHS laws, employers are also responsible for the health and safety of all workers, including labour hire personnel or contractors, at their workplace.

In Victoria, the Compliance codes provide practical guidance to those who have duties or obligations under the OHS Act. They aim to provide easy to understand information on how to comply.

The eight compliance codes now available are: • Communicating occupational health and safety across languages*

The Work Health and Safety Act 2011 (WHS Act) provides a framework to protect the health, safety and welfare of all workers at work. It also protects the health and safety of all other people who might be affected by the work. This includes employees, contractors, subcontractors, outworkers, apprentices and trainees, work experience students, volunteers and employers who perform work.

The WHS Act also provides protection for the general public so that their health and safety is not placed at risk by work activities.

Work Health and Safety (WHS) Codes of Practice offer practical guidance to achieve the standards of health, safety and welfare required in the Work Health and Safety Act 2011 (WHS Act) and Work Health and Safety Regulations 2011 (WHS Regulations).

WHS Codes of Practice are admissible in court proceedings. Courts may regard a code of practice as evidence of what is known about a hazard, risk or control, and rely on it to determine what is reasonably practicable in the circumstances. Following another method, such as a technical or an industry standard may achieve compliance with the WHS Act and Regulations, if it provides an equivalent or higher standard of work health and safety than the code. An inspector may refer to an approved code of practice when issuing an improvement or prohibition notice.

The following Codes of Practice came into effect in the Commonwealth in 2012: • How to Manage Work Health and Safety Risks • Managing the Work Environment and Facilities

25

• Work Health and Safety Consultation, Co-operation and Co-ordination • Managing Noise and Preventing Hearing Loss

• Asbestos

• Hazardous Manual Tasks

• Safety Signage

• Confined Spaces

• Pressure Vessels

• Managing the Risk of Falls at Workplaces

• Chemical Management

• Preparation of Safety Data Sheets for Hazardous Chemicals

• Compressed Gases

• Labelling of Workplace Hazardous Chemicals

• Cranes and Hoists

• How to Manage and Control Asbestos in the Workplace

• Electrical Safety

• How to Safely Remove Asbestos • First Aid in the Workplace • Construction Work • Preventing Falls in Housing Construction • Managing Electrical Risks at the Workplace • Managing Risks of Hazardous Chemicals in the Workplace

• Confined Space • Dust Abatement to • Emergency Procedures Excavation and Trenching • Fall Protection • Portable Power Tools • Hot Work • Air-Conditioning Systems • Ladders and Stairs • Lockout/Tagout

• Managing Risks of Plant in the Workplace

• Noise/Nuisance Abatement

• Welding Processes

• Odours Control

• Excavation Work

• Personal Protective Equipment (PPE)

• Demolition Work

• Powered Industrial Lifts and Trucks (e.g. forklifts)

• Safe Design of Structures • Spray Painting and Powder Coating • Abrasive Blasting.

3. Health and Safety Management System Health and safety management system (HSMS) is defined as a combination of the management organisational arrangements, including planning and review, the consultative arrangements, and the specific program elements that combine to improve health and safety performance.

Specific program elements include hazard identification, risk assessment and control, contractor health and safety, information and recordkeeping, and training.

Contractors are responsible to develop and maintain Health and Safety Management System for their own employees and sub-contractors.

This includes an evaluation of the work to be performed and the hazards likely to be encountered.

As a part of Health and Safety Management System evaluation, contractors required providing safety

26

director or consultant with their procedures. The procedures may include but not limited to;

• Respiratory Protection • Waste Generation • Working Alone • Working at Height Examples of SWMS and risk assessments relevant to the contract are to be included in the contractor evaluation as verification of the contractor’s Health and Safety Management System.

4. Contractor Inductions and Consulting This section of a Contractor Safety Program will set out the programs, for contractor training, consulting with contractors and informing all contractors of site specific requirements.

The type of training and consulting that is conducted as a part of the Contractor Safety Program includes: 1. Annual safety Induction 2. Consultation on identifying hazards, assessing risks and making decisions

about eliminating or minimising those risks 3. On-the-job consulting, e.g. Toolbox Talks The PCBU should determine the level of induction by the location and risk of the work being undertaken on behalf of the PCBU and be in line with other induction programs the PCBU delivers to all workers.

For example, the Contractor must know; • emergency procedures • permits required for hot work, working at height,... etc • fire prevention methods • lockout/tagout program • WHS Management Plan • site-specific induction before starting work and signing off that they have completed this induction • safety policies and procedures and site rules roles, such as; • the Essential Services Logbook must be completed, • review the Asbestos/Hazardous Materials Register and ensure asbestos is not disturbed, • must sign in and sign out each day, • must wear a contractor’s sticker or badge while on premises, • maintain a log of all machines and equipment that are locked out and/or tagged out during the performance of the work of while under contract, • not leave electrical boxes, switch gear, cabinets, or electrical rooms open, • must not perform work over the heads of people or leave tools or equipment overhead, • hazardous wastes are not permitted to be drained, spilled, leaked, deposited or otherwise placed on, • abide by all posted signage and • immediately report unsafe acts or conditions affecting.

It is essential to maintain records for specific site induction that each contractor has completed.

The broad definition of a ‘worker’ under the WHS Act means that you must consult with your employees plus anyone else who carries out work for your business

or undertaking. You must consult, so far as is reasonably practicable, with your contractors and sub-contractors and their employees, on-hire workers, volunteers and any other people who are working for you and who are directly affected by a health and safety matter.

Contractors are entitled to take part in consultation arrangements and to be represented in relation to work health and safety by a health and safety representative who has been elected to represent their work group.

5. Responsibilities This portion of the Contractor Safety Program, sets out the duties that various team members will be responsible for in the management of contractor safety.

The name and contact information for the facility safety director or consultant should be listed along with the duties and responsibilities of that position.

These may include:

1. Ensuring that all contractors receive a copy of the Contractor Safety Program

3. R egularly inspecting and observing job sites for safety compliance

2. Establishing a comprehensive training schedule for contractors, etc.

4. Applying Contractor Safety Program with discipline and incentives

3. Visiting jobsites for compliance inspection of Safe Work Method Statements (SWMS), JSA, permits, risk assessments and equipment

5. E nsuring that proper and complete training of all contractors is done before they come onto the jobsite

4. Selecting safety equipment, training materials and first aid supplies 5. Preparing and maintaining injury forms

The duties and responsibilities of contractors must also be set out in some detail. These may include: • Understanding and following safety rules and procedures

6. Providing feedback on safety policies to management for amendment or addition to safety program

• Promptly reporting accidents and injuries

Similarly, duties and responsibilities of facility manager, maintenance manager or chief engineer must be detailed.

These may include:

• Wearing Personal Protective Equipment (PPE)

1. Attending, setting up or conducting safety meetings as required 2. Participating in safety committee process and review of work practices

• Taking part in training sessions and safety meetings

• Working in a safe manner making use of all safety equipment required by their job duties • Reporting unsafe conditions, equipment or work practices of other workers

27

6. Discipline and incentive procedures The Contractor Safety Program (manual or online policy, procedures and forms) must set out, in clear language. Contractors must know that if they fail to follow Safety Program, they will be disciplined according to a strict, concise and clear process.

Incentive programs are limited only by your imagination in calculating what workers would appreciate as rewards for doing excellent work in maintaining a safe workplace. In addition, incentives should be short-term and narrowly targeted to a specific behaviour change. Long-term programs tend to lose enthusiasm and connection with intended goals.

7. Monitoring and Supervising Management of the contractors involves monitoring and supervising to ensure they are being undertaken the work in accordance with legislation, standards

28

and safe procedures. A list of designated inspections should be implemented following each stage of works. Risk assessments and safe work plans should be reviewed during works and updated as required.

One of the facility manager’s responsibilities is to provide the necessary field feedback on the implementation of the Contractor Safety Program. It needs to determine what works, what doesn’t and why.

Safety is everybody’s business – from the team workers in office, to the engineers in the plant room to the General Manager of the facility and contractors.

The point is that Contractor Safety Program, which includes promoting a positive safety culture, risk assessment, evaluation of contractor’s Health and Safety Management System, induction and consultation, explanation of responsibilities, and regular inspection of the work perform by contractors is the key to

contractor safety in general- anywhere, any time.

Safety and Risk Engineering Solutions (SRES) can assist you in meeting your legal duty of care to ensure adequate health and Safety information, instruction and training to your independent contractors – www.sres-australia.com.au, Tel: 1300 721 348

References 1. NOTE: Section 22(2)(b) is designed to ensure that employers, so far as is reasonably practicable, obtain advice from suitably qualified persons to help them make informed decisions about how to comply with their duties under Part 3 of the OHS Act. The factors in section 20(2) apply when determining what is ‘reasonably practicable’.

Membership of a professional association that requires continual development of knowledge, skills and experience is an important part of assessing whether a person is suitably qualified to provide Health and Safety advice to workplaces.

2. http://www.comcare.gov.au/the_scheme/the_whs_ act/codes_of_practice

Control Contractor 60 Series

Control Contractor 50 Series

Control Contractor 40 Series

COMPLETE COVERAGE

for your hotel or bar.

High Performance Meets High Refinement The professionals choice for over half a century No matter where you go in this world, you’ll find JBL Installed Sound Speaker Systems at many of the most notable venues. With that kind of global perspective, JBL has come to respect the one indisputable truth of business: every customer is unique. A speaker system that is perfectly right for one job might be perfectly wrong for another. That’s why JBL Installed Sound products offer a range of options without equal. From the ex-

traordinary value of the Control Contractor Series to the ultimate precision of the JBL Precision Directivity Series, there’s a JBL Installed Sound product with a solid business solution based on equally solid business savvy. For more than 60 years, JBL has been the professional speaker of choice wherever sound matters. We’d like to believe it should be your choice, too.

Distributed by

www.jands.com.au

29

7 Potential Roof Problems Hotel Engineers Should Look At

Scott Jensen i Director, Roof & Building Service

As a hotel engineer, you’d be well aware that with the health and safety of guests at stake, roof maintenance is crucial and can’t be taken for granted.

N

aturally, the older your hotel is, the more critical maintenance becomes.

Working on the ‘stitch in time saves nine’ principle, this article points out the potential problems and pitfalls that have been uncovered during roof inspections, namely:

Signs of hidden corrosion

Deteriorated flashing sealant

Hidden corrosion

Corrosion often occurs on metal roofing areas especially when the protective coatings wear off the roof sheeting. This can be because of age, damage, exposure to corrosive substances (e.g. salt) or dissimilar metals. It is often accentuated in areas that are covered such as apron flashings, and where a build-up of residues can gather

30

such as dust, dirt, leaves etc. This allows moisture to be trapped in the residue and creates a perfect environment for corrosion to occur. These areas are often very hard to see in the initial stages with a visual inspection as they are completely covered.

However experienced professionals know to look for things such as geographic locations, staining of roof sheeting at flashing turn-downs, and discolouration of roof sheeting/flashings etc. These can all point to the presence of concealed corrosion, or even corrosion on the underside of the roof sheeting. Early identification of these serious maintenance issues allows for the treatment of these areas before extensive and costly repairs are required, or irreparable damage occurs.

Deteriorated seals and sealant Windows, doors, expansion joints, roof flashings, roof penetrations, skylights, and ventilators all rely on the use of weathertight seals to prevent the ingress of water.

These seals can consist of pre-formed rubber, Silicone, Polyurethane mastic etc. – all with a life span that can range from 12 months to 10yrs+. As these seals reach the end of their life span they will start to crack, perish and delaminate, and the effectiveness of their watertight capabilities will seriously diminish. Realising that these seals are reaching the end of their life span is often hard to identify as the visible changes can be very minor. A hardening of the products or a reduction in their flexibility is often the

during the life of a building, these flashings are incorrectly fitted/designed and are a common cause of water leaks. These flashings can appear visually adequate, but an in-depth knowledge of the hydraulic drainage of these roof areas could lead to the discovery of inadequate flashing details that are contributing to the water ingress.

Waterproof membrane deterioration Many different kinds of waterproof membranes are used on flat roof areas (built-up roofs), balcony areas, service/plant areas, wet areas, landscape areas, garden planters and the like.

Incorrect flashing

This is particularly true of hotels with lush tropical gardens, numerous water features, and extensive landscaping.

Waterproof membrane deterioration

first and only sign. Even after the discovery of internal water leaks from these areas, an untrained eye will often not associate the water entry with these areas because of the very presence of these sealing materials.

However experienced professionals will understand the relevant life spans of these products and the early signs of deterioration to these areas. That’s why it is vital that only the highest quality products are used in the maintenance and repair of these areas to ensure the long-term waterproof integrity of these seals.

(normally) metal flashings placed around the perimeter or adjoining faces of the area. These are designed to divert water away from the join. Often due to a lack of understanding of weather sealing, poor workmanship or changes in the structure

Depending on the application, these membranes can be liquid type (acrylic, polyurethane, bitumen), sheet type membranes (reinforced bitumen, TPO and PVC), epoxy coatings, cementitious type (water stop slurries/beddings) to name a few. Each of these membranes has its own unique characteristics as they start to deteriorate. Professionals with a long experience in the use and performance of these membranes can identify what may be happening maintenance wise with these membranes before any faults are apparent. As always, it is essential that there is a thorough understanding of the existing products that have been used, before any patching, replacing or maintenance works are carried out.

Surface cracking, blistering and crazing

Incorrect or poorly fitted flashings (particularly around vents, chimneys, etc.)

Many roof edges, roof penetrations, adjoining structures and parapets have thin

Surface cracking

31

Blocked or overflowing gutters

Loose tiles, cracked pointing & gutter drainage

Hotel facades, dividing wall areas and parapet wall areas are often coated with external grade coatings or decorative membranes. These are often applied over the top of acrylic renders. Cracks, blisters or crazing to these coatings, although often appearing minor, are normally indicative of moisture ingress into these areas. This can often lead to water tracking behind the associated renders or wall substrates and then causing leaks.

The leaks can often compromise the waterproof membranes or flashing details if the roof area is below the leaking wall areas. Also if moisture breaches these wall areas, it can affect the structural components of these areas. For example, steel reinforcing bars can cause corrosion and concrete spalling which in turn can lead to a weakening of the building’s structural integrity. The identification of these potential issues and the monitoring of the integrity of the wall coatings before serious issues occur is essential in preserving the waterproof and structural integrity of all structures.

Loose tiles, cracked pointing or valley gutter drainage Roofing tiles come in different materials (Concrete, Terracotta (Clay), Pre-formed metal) as well as many different styles, shapes and colours. Although a lot of tiles utilise the same watercourse drainage systems and fixing methods, there are many subtle differences across the vast

32

range that can often cause water ingress into buildings. Construction methods also can play a big part in the reasons why tile roofs are leaking. It could come down to the design of the tile fixing clips that are used, the presence (or absence of) an under-tile sarking layer, inadequate or blocked valley gutters and absent or blocked ridge drainage holes. There are often many ‘generic’ type issues that can effect tile roofing areas such as cracked pointing or delaminated ridge bedding, cracked or broken tiles, unsecured or slipped valley tiles, cracked flashings etc. and although these are relatively easy to identify in a visual inspection, access to these types of roofs is often extremely hazardous, due to the roof pitch and the slippery and sometimes fragile nature of these areas.

Major water leaks can occur from the overflowing of roof drainage gutters, especially internal box gutters. Often this occurs when there are large volumes of water dumped onto the roofing area during a weather event. This can overload an inadequate drainage system with no overflow diversion facilities. Or perhaps the drainage of the guttering is blocked by debris collecting in the outlet. Often by the time an external inspection can be carried out, there are very few obvious signs that the overloading has occurred and it is only an experienced eye that can identify the characteristics of an overflowing event. These characteristics can include the volume and position of the internal water ingress, design characteristics or faults with the guttering system, discolouration or ‘wash’ marks on the external of the guttering surfaces. The effective rectification of these issues is a specialised area that requires experience in dealing with these issues in many different applications.

This article was compiled with the assistance of Roof & Building Service. If you need advice or assistance with any of these issues – or perhaps you have discovered a unique problem at your hotel – call R&BS on 617-3268 5566 or visit their website: www.roofandbuildingservice.com.au

Blocked or overflowing gutters

Electronic Door Locks

• Over five million locks installed globally • Contactless RFID technology using MIFARE Classic proximity communication • All locks manufactured in North America. BHMA, UL & ANSI Grade 1 certified; your assurance of quality!

• Latest wireless communications technology such as NFC, RF, IR & ZigBee ProStack for full integration

• Messenger™ Wireless Lock Access Network System for real-time lock event notification and centralised access control • Proven high-level interface with leading third-party PMS, energy management and room automation technologies • 5900 event lock memory, Concealed MKO and durable materials including 316 Marine Grade Stainless Steel on select models

Ph: +61 2 9472 2000 www.vintech.com.au

33

Introducing Right Air

R

ight Air is an Australian Tea Tree and lemongrass oil based product developed to provide a healthy air environment by inhibiting the growth of mould and yeast spores in HVAC (heating, ventilation and air conditioning) systems.

Tea Tree oil, one of the active ingredients in Right Air, has been used for over a century as an antiseptic, antibacterial, antiviral, antifungal and anti-inflammatory agent.

In conjunction with lemongrass, Right Air also possesses deodorising properties which shut down unwanted odours.

Right Air is a fresh product, one of the key attributes of its success. Right Air Gel, in most cases, is delivered to you within one month of manufacture.

The airborne nature of Right Air Gel ensures it is working whenever the aircon is on. It will also inhibit spore growth in the room (not just the aircon components).

In the humid climate of Darwin, Northern Territory, Right Air is fighting the mould battle successfully, proving to be a cost effective option versus the costly removal

ADVERTORIAL

of chillers aircon units and/ or modification of existing HVAC infrastructure.

Case Study Darwin, Northern Territory A 230 room hotel, part of a large international hotel chain, identified a ‘mouldy smell’ throughout the hotel.

One room was provided as a test case, as it had large clumps of mould growing through the evaporative coil, which was part of a chiller system.

Initial maximum air flow was measured at 1.1 metres per second (m/s).

A 500mL Right Air Gel tub was placed in the roof cavity adjacent to the filters and Right Air Instant was sprayed as a mist into the rear fans on a daily basis for 7 days.

Immediately the ‘mouldy smell’ had dissipated and by week 7, airflow had improved by 120% to 2.5 m/s.

Once the Right Air Gel had completely dispersed (approximately 12 weeks), airflow

was again restricted as the mould grew back. Upon replenishing the Right Air Gel, airflow improved once again.

The combination of ‘Right Air Instant’ and ‘Right Air Gel’ will unblock your fan coils resulting in an increase in air volume and a reduction in energy used!

I use it in our property’s 230-odd fan coils,It not only kills mould and prevents its re-growth, it reduces maintenance costs and leaves the airconditioned spaces smelling fresh. I highly recommend it !!

Andy W – Maintenance Manager

Inhibits mould and bacteria growth in your air conditioner

Ask for a FREE sample

Proven to work in the Tropics Natural active ingredients Ideal for guest rooms Active deodoriser

The natural choice for healthy air freecall 1800 437 668 rightair.com.au

34

HVAC Asset Management: Emerging trends & using them to save money

Nicholas Lianos I Managing Director, Grosvenor Engineering Group

G

rosvenor Engineering Group is a provider of intelligent building services, design and construction solutions. Grosvenor takes a unique approach by delivering proactive asset management services across HVAC equipment, Fire Services and Electrical Systems with an industry leading custom built asset management system.

At the Annual Australian Institute of Hotel Engineering Conference in August 2014 I did a presentation which explored the following issues: • How much money should we spend on HVAC? • How much money should we spend on Maintenance? Why? • Examples of using data to save money

In the last few years this reactive approach has been challenged by service providers who have recognised the importance of capturing the data generated by tradespeople in servicing hard technical assets.

This data has been used to generate knowledge that allows property managers to pro-actively manage their plant and equipment. Grosvenor describes the process as ‘Data – Knowledge – Action’.

Pro-active asset management decisions underpinned by good data, reduces breakdowns. Reduction in unscheduled expenditure delivers financial and nonfinancial benefits to property owners simply not possible when managing plant and equipment reactively.

against. This continuous data gathering process delivers the following knowledge: • Asset Replacement Value • Asset Repair History • Annual Budget Recommendations which are based on addressing problems in ‘Worst Performing Buildings’, Replacing or refurbishing ‘Worst Performing Assets’ and taking actions to eliminate ‘Most Frequent Problem Sources’

So how does asset life cycle data help us make sound decisions so we can save money?

Example 1: Asset Data allows benchmarking

• Continuous Improvement that’s easily measurable • What does the future hold?

To understand where we’re going we need to understand where we’ve come from The HVAC industry has traditionally been very reactive with a ‘fix it when it breaks’ mentality. This reactive approach is largely due to the invisible nature of hard technical assets and the absence of knowledge in regards to their health, operating history and useful remaining life. In the absence of such knowledge property owners and managers have no choice but to manage their property portfolios reactively.

Figure 1 illustrates the benefits of working pro-actively. These discreet benefits culminate in maximising Return on Investment (ROI) of property owners.

The starting point in pro-active asset management is an annually recurring audit process. This validates key information on all plant and equipment and creates the necessary foundation upon which subsequent service data is referenced

35

Is your laundry performing like it should?

In your industry, clean and consistent results are vital.

Luckily, laundry is what we do best. In fact, it’s all we do.

If you’re questioning the output of your inhouse laundry, our experience in performance, design and equipment can help.

• Complete laundry solutions to optimise output & maximise utility savings in your department • Quality, heavy duty washing machines & tumblers to suit your needs • On-going preventive service & quick response from qualified technicians • Full design, consultation, delivery & setup with finance options available For a free no-obligation performance audit on your inhouse laundry, contact us today on 1300 WASHER (1300 927 437) or visit 1300washer.com.au.

Full range oF washer extractors and tumblers. EvEry day, EvEry cyclE, SpEEd QuEEn pErformS.

36

• $2.2M to replace HVAC This allows benchmarking of critical expenditure decisions: • Annual Preventative Maintenance Cost: Should be 1-2% of replacement value of assets • Average annual spend over 20yr life of plant: Should be < 5-7% of replacement value of assets • Breakdown spend should be as low as possible: o Industry Average: $1 per $1 of Annual Preventative Maintenance Cost

Example 2: Reactive Expenditure Data focuses spending on key areas for maximum ROI What follows is an example of how reactive expenditure trends over three years allowed Grosvenor to focus proactive spending in key areas across a 1,000 building property portfolio (this could readily apply to a 1,000 asset HVAC system). This represents a classic example of Data – Knowledge – Action.

Step 1: Rank Buildings by change in reactive expenditure over 3 Years

Emerging ‘big data’ analytics software and technologies is allowing massive volumes of property portfolio service data to be presented simply and elegantly.

The end result of Data – Knowledge – Action? Statistically verifiable Continuous Improvement Step 2: Analyse 10 worst performing Buildings in Portfolio & Identify Remedial Actions

• In Year 1 the worst performing building in a portfolio has a large volume of breakdowns with very poor energy efficiency • By focusing annual budgets on the worst performing buildings and assets and most frequent problem sources we effect continual improvement in the performance of the hard technical services in the property portfolio.

The outcome from this highly targeted approach to spending? 30% reduction in breakdowns.

At present such costs are hidden because no one is tracking premature asset ageing.

Tracking premature asset ageing should be part of annual asset validation. This process involves:

Elegant presentation of data is critical. Data poorly presented leads to decision making paralysis and is as ineffective as having no data at all.

This allows pro-active decision making with minimum effort.

o Hotels: As low as $0.15 per $1 of Maintenance If less maintenance dollars are spent, assets would age quicker and the premature ageing of plant and equipment costs serious money. Degradation or extension of HVAC asset life by even a small number of years results in large costs or benefits for property owners. A $30M portfolio would experience an extra cost of $9M if asset life is shortened by 3 years (i.e. because CapX spending is brought forward by 3 years).

Lessons learned when using Data – Knowledge – Action Process

Graph below illustrates the reduction in monthly volume of breakdowns after remedial works were completed in the 10 worst performing properties in Feb to Mar 2011.

• This means by Year 3 the worst performing building in the property portfolio is not the same building that was worst performing in Year 1 with the overall volume of breakdowns now significantly reduced and energy efficiency significantly enhanced.

The preceding examples have illustrated how man made service data gathered from the day to day working activities of tradespeople can be used to effect pro-active decision

1. Identify installation year of the asset 2. Identify expected life (based on location, experience) 3. Compare expected life vs. actual life 4. Repeat Step 3 annually (with photos if possible) 5. Identify unexpected changes to age profile

37

This big-data ecosystem delivers the following benefits: • Increased technician productivity/reduced maintenance costs • Reduction in breakdowns/ability to predict breakdowns • Improved tenant satisfaction/reduction in tenant complaints • Management of energy and water consumption • Extended asset life This data gathering paradigm sees technicians and engineers as data gatherers.

The whole HVAC services industry is now moving down this road. However this is only the beginning of the big data phenomenon for the built environment:

making that eliminates reactive expenditure.

These types of innovations illustrate what is considered cutting edge in the HVAC industry here and now.

However what does the future hold for the hard technical services industry and where are future innovations and value creation going to come from?

• Man-made data combined with machine made data can convert Preventative Maintenance to Just-In-Time Maintenance • Energy Efficiency is a natural by-product of this process. What is even more exciting are the operational costs savings that can be generated by the integration of machine data with man-made data.

Future Trends (next 5 years) Everything shown in the preceding pages is possible because ‘man-made’ data has been captured and processed to create knowledge that enables pro-active action.

There are four interrelated elements that are typically deployed in such an ecosystem: 1. Implementation of Diagnostic and Optimisation Algorithms 2. Energy consumption emails to create awareness for service technicians/clients 3. Tablet technology and software to enable service technicians to act as Knowledge Workers by delivering them real-time information about the assets on which they are working.

4. Business Intelligence Dashboards making key data and knowledge visible Please see below for more info.

History of the last 12 months

Current State

Future Potential Expenditure

HISTORY

FUTURE

This chart measures the total number of service calls during the last 12 months for all projects. ‘Nuisance’ calls are depicted in red and indicate that upon inspection no fault was found.

The ‘real’ service calls that are related to asset or component failure are represented in blue.

The pie graphs illustrate asset issues for quoted and not quoted works. They are sorted by the urgency in which these issues should be addressed.

No Fault - Occupant Comfort:

75

Controls - BMS Fault: 66 Chiller Fault: 48 No Fault Found: 44 Dirty Equipment: 43 Filter Media Dirty: 43 Ductwork Fault: 39 Valve - General Fault: 36 No Fault - Occupant Temp Adjust: 35

Project Address One: 140 Your project address Project Address Two: will 90 appear here Project Address Three: 76 Project Your project Address address Four:will 72 appear here Project Your project Address address Five: will 53 appear here Project Address Six: 41 Project Address Seven: 40

Boiler Fault: 32 Damper Fault: 31

Project Address Eight: 38

Construction/Refurb/Fitout: 29

Project Address Nine: 33

No Fault - Fire test Certifi: 28 Refrigerant Leak: 25

Project Address Ten: 30

Coil Blockage: 24

This graph shows the most frequently occuring problems in all of your buildings for the last 12 months. These are sorted in descending frequency order.

HISTORY

38

G RO S V E N O R

ARMSonWeb Dashboard

This graph ranks which of your projects/buildings have had the greatest number of breakdowns during the last 12 months. *Project names hidden to protect privacy

HISTORY

The CapX forecast shown in the above graph illustrates the replacement value of the assets These statistics show within all of your buildings covered by our maitenance contracts (i.e. projects) at present. the jobs raised for the The horizontal axis groups all the assets within 8 seperate ‘useful remaining life’ month and the current categories (in years).The vertical axis nominates the replacement $$ value (in todays WIP. A proactive job dollars) of all assets falling within each of these 8 ‘Useful Remaining Life’ groups.The includes any maitenanc‘Remaining Life’ group N/A are assets whose remaining life have not been nominated.The es or quoted jobs i.e all blue line graph is a cumulative summary of all projected CapX across all 8 ’Remaining Life’ work orders other then breakdowns and warranty groups. The $$ shown on the right of this blue line illustrates the total replacement value of all the assets in a clients portfolio.These CapX expenditure forecasts do not necessarily calls. imply that all assets will need to be replaced at their current projected end of life CURRENT timeframe. The indicate the volume of assets that will need to be reviewed (ideally, 1 year prior to that future point in time) to identify the most cost effective option

FUTURE

Is your power consumptIon goIng up?

Are your guests leaving the air conditioner on all day while they are out?

Are your guests running the air conditioners at 16 degrees?

HELP IS ON THE WAY!

N

ow you can take control of how your guests use energy hungry air conditioners. The ultima remote allows you to control the temperature range at which your air conditioners will operate, having a direct and immediate effect on your power consumption. How hard is it? Swap your existing air conditioner remote with an Ultima remote, enter the code supplied and save save save. It is that easy and your payback can be measured in weeks not years.

over 10,000 energy saving remotes in the past two years. Find out how you can start saving today. Find out why Varsity Towers, Beachfront on Trinity, Merimbula Beach Holiday Park, Beaconsfield Beach Apartments, Cedar Lodge Motel, Medina Executive, Ocean Beach Holiday Park, Santaanna by the Sea, Travelodge Mirambeena, Pacific Rim Hotels, Dubbo RSL Club Hotel, Vibe Hotels and hundreds of others have all had positive results with our energy savings remotes.

Call us and discover how inexpensive it is to save over 15% on your air conditioner’s energy use immediately. We have sold

ADVERTORIAL

“Being a manager of a Holiday building I see every day the unnecessary electricity usage from the air conditioners, Some guests set the temperature as low as possible on the control and leave it on 24/7 thinking nothing if they leave it on all day if they are out, or at Night time they put blankets on the bed as the rooms are so cold.The Ultima remote allows me to take some control over this, by setting the minimum Temperature at the recommended 24deg.This allows the air conditioner to quickly cool the apartment to be at a comfortable temp, Once there the compressor shuts down.Temperature settings lower than this create the compressor to work 24/7 to get the apartment at a lower temperature that it struggles to get to, or can never achieve. Some modern Inverter machines have features in them that shut down when they sense no movement in the rooms, (energy saving features) I can program the machine with the manufactures remote, then replace it with the Ultima remote, this gives me the control over the features so they can’t be de-programmed.Yes I am sold on the Ultima Remote as a great energy saving device”

FEATURES:

REMOTE INCLUDES:

Jack Santaanna by the Sea (Gold Coast)

40

ADVERTORIAL

Carrier’s High Efficiency AquaEdge 23XRV Carrier’s High Efficiency AquaEdge 23XRV – the world’s first water-cooled variable speed screw chiller.

The AquaEdge 23XRV combines the reliability of a screw compressor with the energy savings of a variable frequency drive (VFD). This simple, reliable combination achieves ultra-high efficiency levels while lowering the cost of ownership.

T

he AquaEdge 23XRV’s overall efficiency is superior to other constant and variable speed chillers on the market today because only the 23XRV has the ability to maximise efficiency at all operating conditions. The 23XRV has an unparalleled operational envelope that permits the chiller to operate under adverse and ever changing real-world conditions, while maintaining peak efficiency levels. As with all of Carrier’s AquaEdge family of chillers, the 23XRV enables chiller plants to achieve superior efficiencies s at true operating conditions without compromising the environment. With environmentally sound refrigerant, superior efficiency, and powerful controls, these units are ideal for both new construction and replacement project

RELIABILITY AquaEdge 23XRV’s simple, yet innovative tri-rotor compressor design reduces the number of moving parts, uses less lubricating oil, and eliminates the slide valve. In addition, AquaEdge chillers are equipped with sturdy heat exchangers that are constructed to meet the stringent requirements of ASME code. Carrier’s hermetic motors operate in a clean refrigerant-cooled environment and are not exposed to the hot, dirty air that may be present in the mechanical room.

The hermetic design eliminates the potential for shaft seal leaks and refrigerant/ oil loss.

EFFICIENCY The 23XRV variable speed screw chiller has the ability to reduce speed and optimise

operation independent of ambient conditions.

This unique capability permits the chiller to precisely match building load and conserve energy.

AQUAEDGE ADVANTAGE Since the variable speed drive that is utilised for the 23XRV is IEEE-519 compliant, field-installed harmonic filters or harmonic study of the building’s electrical system will not be required.

The integrated variable speed drive provides a soft start, further reducing stress on the compressor and inrush current at start-up. AquaEdge chillers can be shipped fully charged with refrigerant from the factory, minimising the time required for start-up. The ability to store the entire refrigerant charge inside the chiller reduces maintenance time. Because of the AquaEdge chiller’s positive pressure design, air and other contaminants do not enter the chiller; purge units are not required as efficiency is maintained throughout the life of the chiller.

The tight construction of AquaEdge chillers enables Carrier to deliver the industry’s lowest chiller refrigerant leakage rates.

ENVIRONMENTAL LEADERSHIP Carrier has long been committed to the environment and its sustainability.

AquaEdge chillers provide our customers

with a high-efficiency, chlorine-free, longterm solution unaffected by refrigerant phase-out. Carrier’s decision to utilise non-ozone-depleting HFC-134a refrigerant provides our customers with a safe and environmentally sound choice without compromising efficiency

THE RIGHT LEVEL OF CONTROL All Carrier AquaEdge chillers come fully equipped with simple-to-use onboard controls, allowing users to easily monitor over 125 operating and diagnostic conditions in several languages. A chilledwater control system that supervises and optimises the operation of your chilledwater plant can also be provided. Carrier Comfort Network® (CCN) has the ability to control and maximise energy efficiency for all elements of the heating, ventilation, and air conditioning (HVAC) system.

For all your comfort needs, Carrier has the right level of control.

41

42

43

Warning!

not all Thermal imaging Companies are The Same, So Here are Three Questions You Should ask Before Choosing a Thermal imaging Company To Protect Your Business assets.

1. Does your thermographer

use technicians who are fully licensed electricians as well as fully qualified thermographers?

Anyone can buy a thermal imaging camera and call themselves a thermographer. However, only qualified thermographers who have studied thermography really know how to correctly record and interpret thermal images, and only licensed electricians can access all areas of your electrical switchboards. So the only way to get accurate thermography reports is to use a company like Thermoscan who only employ qualified thermographers who are also licensed electricians.

2.

are they specialist thermographers, who will provide a completely independent report?

Many electrical contractors use thermal imaging as a way of generating additional revenue.

At Thermoscan, thermal imaging is all we do, and we’ve been doing it for 34 years. Unlike some

businesses that provide thermal imaging services, we don’t make money by inventing faults and then charging you to fix them.

3.

Can your thermographer guarantee a free quote in 24 hours, and provide you with a comprehensive report within 24 hours of completing your inspection?

At Thermoscan, we realise that cost control is important and that minimising hassles to your working day is vital. That’s why no other thermography company in Australia can match us when it comes to efficiency and quality.

When you use Thermoscan, your free up front quote guarantees there are no pricing surprises, and you’ll save time and hassle by using a quality assured company.

Call now on 1300 132 517 to organise a free no obligation quote with Thermoscan in the next 30 days and receive a 10% discount by mentioning this advertisement.

Thermoscan. The only specialist, qualified independent thermography company that can service your thermal imaging needs anywhere in australia.

THe CloCk iS TiCking, Don’T PuT off Your THermograPHY inSPeCTion a SeConD longer!

44

reDuCe THe riSk, Call THermoSCan noW: Tel: 1300 132 517 or email: info@THermoSCan.Com.au

Electrical Fires

Lionel Swift I Author of the ‘Electrical Industries Bibles’

There are more myths about electrical fires than myths about ancient Greece!

The aim of this article is to unpack some of the myths surrounding electrical fires to offer a greater understanding of their true causes and explain how they can be best avoided.

Fires in residential premises

F

ire authorities’ records suggest the following common causes of fires:

• Dropping cigarettes or matches;

“Real” Electrical fires Electricity can and does cause fires, and these can result from several different sources, but strangely the least likely is the most misquoted.

This is the almost proverbial ‘short circuit’.

• Unguarded fires;

1. Short Circuits

• Curtains blowing into heaters;

These usually ‘blow’ fuses, or these days often operate circuit breakers, before the heavy short circuit current can cause a fire or even overheating of electrical conductors.

• Grease filled exhaust fans and kitchen ducts; • Overheated cooking oil; • Misuse of kerosene heaters and lamps, and candles.

• Faulty or incorrectly used electric blankets; • Faults in electrical switchboards and wiring.

These causes are not in any order of frequency, and it sometimes seems that any fire for which the cause is unknown is put down to a ‘probable’ electrical cause.

One could be forgiven for thinking that a protocol exists: “if you can’t smell petrol, blame it on an electrical fault.”

There are many causes of fires and valid reasons for an overlap, which of course include electrical causes.

Quasi electrical fires By this we mean those fires which involve an electrical appliance. Electric cookers and heaters sometimes catch fire, and an ‘electrical fire’ is recorded, but if a gas or oil appliance suffers a fire, it is never a ‘gas’ fire.

Electric clothes dryers are notorious for accumulating lint, which sometimes catches fire, resulting in another ‘electrical’ fire being recorded when in fact lack of maintenance (emptying the lint tray) is the cause.

Short circuits occur frequently, but because of the point mentioned above, they do not often cause fires. (As a point of interest, electrical fires in cars and other vehicles are frequently caused by short circuits, but that is another subject entirely.)

If severe and prolonged (prolonged either in hours or frequency of occurrence, or both) overloads can eventually cause fires.

Sometimes a prolonged overload can cause a deterioration of electrical insulating material, or the severe softening of the insulation leading to a short circuit, resulting in a fire – technically from either cause, but of course definitely electrical!

Another all-too-common overload can occur in a very long electrical flexible cord, and this can be accentuated by leaving the flexible lead in a coil, or worse still, wound on a metal drum.Thus causing heat by induction.

3. Loose connections (“high resistance joints”)

Short circuits can cause fires when an excessive current flows from one conductor to another in the fixed wiring, a switchboard, or in a flexible lead or appliance.

We have now arrived at the most frequent cause of electrical fires in buildings.This is the most important information to take on board and remember.

However, as already stated, most ‘short circuits’ are quickly and automatically turned off by the fuse or circuit breaker, the primary purpose of which is to do just that. Its secondary purpose is to turn off the power when an overload occurs, but this is intentionally a slower action, as some slight overloads occur normally, such as every time a large motor starts.

Loose connections are without doubt the major cause of electrical fires in buildings of all types, domestic, commercial and industrial.

2. Overloads (overloaded circuit or wiring) This too can cause fires, but if minor or brief, the usual result is merely a slight heating up of a flex or power point.

Their technical name is “high resistance joint” and this means that the loose connection acts like the high resistance wire in a radiator or toaster – causing intense heat. Furthermore, the heat generated very often causes an even higher resistance resulting in a ‘vicious circle’ effect.

These loose connections can develop in any terminal which is left loose or becomes, loose.

They can also occur in moving contact points which have deteriorated in switches or other devices, and it is pleasing that many electrical

45

contacts have been replaced by electronic (non-moving ‘solid state’) switching devices, eliminating many potential fire causes.

Inherently common spots for these ‘loose connection hotspots’ include: • Behind switchboards or in fuse contacts; • At switch terminals; • At power points; • In electrical appliances or tools; • In connectors within junction boxes.

Lights or lighting circuits are not highlighted as they usually carry less current than power circuits, and therefore loose connections don’t generate as much heat.

It should be appreciated that it is the resistance (the loose connection) and the amount of current flowing through it which generates the heat.

Damage caused by loose connections includes: Carbonised insulating material This damage often occurs at a loose connection site, or occasionally through age or damage to insulation, and creates glowing carbon – a serious fire hazard.

Arcing This too can result from a loose connection, or sometimes spontaneously with insulation breakdown.This is the most intense form of electrical heat and can violently melt metal.

In controlled form it is used as ‘arc welding’ and in nature it’s called lightning.

Electrical fires in light fittings Although having said that loose connections aren’t as serious in lighting circuits because of their usually lower current, other factors in light fitting can certainly cause electrical fires.

This can happen in several different ways: • The old fashioned incandescent lamp operated at high temperature coming in contact with flammable material, or the use of a larger than specified lamp in a light fitting.

• Traditional fluorescent light fitting uses ballasts (induction coils) to limit the current, and these, or sometimes the starter, can overheat, especially when the equipment is very old.

46

This is less likely today with electronic ballast replacing the older type, and also eliminating the starter. However thousands of old style fluorescent fitting are still in service through the world today.

• Old style fluorescent lights with failed starters or lamps won’t start, but flicker continuously.This is a potential fire waiting to start! Never leave a lamp in this condition just because adjacent lamps are still providing enough light. Either replace the lamp or starter ASAP or simply remove the starter or ‘tube’ so that it stops flickering.

• QI ‘downlights’ with their extra-low voltage transformers (and therefore much higher current!) are notorious for causing fires.

As with fluorescent fittings this can be caused by the coil winding in the attached transformer overheating.This in turn is frequently caused by ceiling insulation covering these controls or the top of the light itself.

A main factor in these lights causing more fires than most others is that they are traditionally 50 watts, operating 12 volts, taking a current of approximately 4 amps.

Now if this was a 50 watt lamp operating at 240 volts, the current would be only .2 amps (or 2/10th) of an amp).This illustrates the amplified effect of a loose connection in an ‘extra low voltage’ lamp, and the effect of the higher current through that loose connection.

A modern improvement in these small (dangerous) downlights is use of LED’s as a light source resulting in much lower current for the same – or better – light output, and reducing both fire potential and running cost.

Preventing electrical fires Fortunately there are several safeguards which can be undertaken to reduce the likelihood of electrical fire.

These include: • Replacing fuses on switchboards with circuit breakers. Fuses and circuit breakers both protect against overloads and short circuits, but circuit breakers are far more accurate in their response. Furthermore circuit breakers don’t create molten metal in their operation as do fusible links (that’s the official name for fuses).

• Regular testing of power leads for continuity – now a mandatory requirement in a number of situations – because intermittent continuity can indicate the dreaded ‘loose connection’ and cause a fire.

• Infrared inspection of known typical ‘hotspots’ such as switchboards, heavy current outlets, and other equipment.

Infrared test equipment can detect the temperature rise of potential hot spots before they can be detected in any other way.

• Regular testing of “safety switches” AKA ‘residual current devices’ – better described as ‘earth leakage circuit breakers’. While these devices protect only against electric shock, not short circuit or overload, inspecting and testing them often reveals loose connections in other associated equipment at the same time.

References “Electrical Industry Bible No 3” - 1986

47

Outsourcing

the Maintenance Management for the Hotel – “what a stupid Idea” Nigel Wraight I Thomas wraight pty ltd

The conversation went a little like this: “Who’s idea was that, that is like out sourcing the engineers job, “what am I gonna do all day?” and What about the manager that turns up, he doesn’t know this hotel like I do, he doesn’t know the staff and he’s not gonna be committed like I am”

I

think this guy was having a bad day anyway and I just added a little fuel to fire, but the point was simple, this engineer does know how to run the hotel services, he knows the staff, and he also knows the idiosyncrasies which make the place run. The problem is he never has time to do the things and implement the things that can actually make the hotel run more efficiently, give him more time for other tasks and reduce overall costs, because he is busy, “I’m busy!!”.

Time Management This is what we are really talking about, “slowing down to go faster”, (I don’t know who said that but it make’s sense).

What we are saying is to take a little time out to invest in a few new or additional systems or processes which will save you time. If the engineering team can rid itself of mundane tasks, those which are the “ball and chain” of their day, then the day will begin to free up. Doesn’t that sound simple, we’ll just employ an operations manager or upgrade an existing team leader. That’s fine, but that comes with its own problems which is a long list and one which neither of us want to visit. How about outsourcing.

48

Outsourcing Administration tasks Here comes the sell from the guy writing the article, well, yes and no.

You have no doubt heard of this thing called the internet, and no doubt you have had telephone conversations with various people whom work for large multi-national companies whom have thick accents and live in different time zones. So here’s the sell, well it’s not a sell, its’ fast becoming a fact of life. If you don’t get involved and your competitors do, you will be paying more when you don’t need to and your day will be the same as it is now, in ten years’ time, and you’ll still be cranky.

I’m suggesting, you need to grasp this with both hands, for example: The day’s work load of the chief engineer can be improved via using these same services the big multinational companies do, and there are local services as well. For example, you can organise a virtual “Personal Assistant” for as little as $5 per hour overseas, or $35 an hour locally.The benefit is you don’t have to find them 38 hours’ worth of work and they are easily dismissed.The down side is you do have to train them to do what you want them to do and how (don’t dismiss this and put it into the too hard basket!).These people overseas are not unlike our own colleagues, many are educated, and many have degrees and

considerable experience in disciplines such as accounting, computer science and more.

Any task that requires a paper shuffling/ data base type arrangement can be out sourced, for example, some financials and spread sheet work. Even document handling and typing. Record your document to your phone, send it to your virtual assistant to sort and type up a draft for you to edit.

You just saved two hours of your time, the cost $10. (Check with your accountant but I think you’ll find there is no GST either)

Short Jobs Tasks – Outsource it Those jobs you always mean to get to but are always a low priority, such as setting up a KPI list and monitoring with spread sheet, or developing templates and forms for staff to use, and so on. There are several web sites that can help for minimum cost, you post your work to the website, set a budget, and professionals will bid on the work. You can vet the people bidding, have a conversation and then choose. We were quoted work locally, went to one of these sites, and reduced the cost by over 70% and increased our input and control (the lady we used was in Texas). It takes a little getting used to, isolating and selecting a task that you can think you can outsource, but it is well worth it in both quality and cost.

Do the Math yourself If you do the math over a 12 month period there is considerable time savings and less indirect time losses. There is a cost in setting this up, and the first virtual assistant may not work out, but you will get better at it and you will save money and time.

“Apps” If you haven’t heard of this term by now you shouldn’t read any further, pack up and go home. But if you have, you will know this is a bottomless pit of useful opportunities which can link mobile devices to laptops, expedite data collection and so much more. Our point is that if you are not taking advantage of these time saving and information saving “apps” that are out there, then you’re losing money and making your life harder than you should.

Begin by thinking of a task that could be improved, for example, work orders, then do a search on work order apps. There’s a lot of opportunity there, but you have to break the mould and take the time to investigate further, i.e. slow down a little to make things go faster.

Maintenance Outsourcing We would expect that as the Engineer, there are several specialist tasks which are already outsourced or sub-contracted, for example, the chiller maintenance. Our question is, can these individual specialist tasks be grouped into a single contract and consequently offer one point of responsibility for you, the Engineer.

The benefit is fewer contacts to manage and reduced risk as the issue of performance is to the head contractor, the down side is there is likely an additional cost as the head contractor will charge a fee for this management and risk. Is this “fee” offset by the time saved for you and the engineering team? Does the fee have consequential effect to the budget? Can you negotiate a reduction in this fee without effecting the quality of service?

Take the HVAC, under this discipline, there is the chillers, the boilers, the pumps, the mechanical switchboards, the fans and so forth. Putting this under a single point has clear benefits, including the reduction of risk,

but the additional cost for management, especially in corrective and breakdown maintenance could hurt the budget.

Can you negotiate these parameters?

Conclusion Outsourcing is not just sub-contracting specialised tasks, there is more to it and there is considerable opportunity to save money if you are willing to slow down and investigate the possibilities. We would recommend, if you haven’t started a measurement and verification process in your systems, that you start as soon as practical, so you can see the benefits of any outsourcing you introduce. Every hotel is different, every hotel has it’s idiosyncrasies that need to be dealt with or complied with, and without measuring you don’t know if you have improved performance or not.

Slow down, outsource just one thing, and you will start to see things speed up, but faster. www.thomaswraight.com

Communications

to transform your guests experience.

> Slimline, lightweight models with discreet audio accessories > Instant communications – improved incident response time National Wireless is Australia’s premier wireless communications provider.

For over 20 years we have assisted some of Australia’s most prestigious hotels and convention centres - transforming their communications with digital two way radio and wireless network solutions. We recommend the Vertex Standard eVerge range for the hotel industry.

Experience the benefits that eVerge digital radios can provide – increase productivity and safety – Book a FREE TRIAL now.

1300 852 084 www.natwire.com

> Optional telephony interface – allowing direct voice communications between radio and telephone > Emergency and man down features for lone workers > Superior digital audio quality, greater call control and increased battery life

49

50

Hospitality Technology trends in 2014

Ted Horner

The question I am often asked is how does investment in new technology deliver a return on investment? My answer to that in most instances it does not but neither does investment in new bedspreads or towels for that matter, but despite this I am sure I will continue to have the ROI question posed to me

I

n my opinion technology can deliver a competitive advantage but for this to happen a hotel must be a leader not a follower in the technology investments it makes and that means being an early adopter of technology. Sadly many existing hotels invest heavily in room refurbishment without allocating sufficient money to upgrading technology at the same time.

My belief is that our industry is all about creating unique and memorable experiences that delight and impress guests and new investments in technology can go a long way to achieving this objective. The new term that is now being used in our industry is called Customer Engagement Technologies (CETs).

CETs can be defined at technologies and or applications that can be deployed to provide more meaningful engagement between hotels and their customers, this engagement can provide a number of benefits: 1. E nhance the overall experience of the guest at a hotel 2. Drive customer loyalty

If these are met then it can lead to increased sales and profitability.

Currently the most sweeping changes we are seeing is in the guestroom where investment in customer facing technology is designed to enhance a guests stay and also provide a point of differentiation .

This means hotels must equip guestrooms with technology that guests use at home and work and more importantly make the right investments in employee training to assist guests with connecting and using their devices during their stay. To succeed hotels must empower guests to use the technology to enhance the experience not detract from it. Sadly in many instances technology is sited as a major reason for guest dissatisfaction.

4 Main Trends are as follows 1. Consumer Technologies – Without doubt the endless consumerisation of IT leads to increased guest expectations and currently this means guests are carrying more devices with them than ever before. The rise of BYOD ( bring your own device and BYOC ( bring your own content ) creates many challenges for

hotels in terms of ever increasing internet bandwidth plus investment in the latest wireless access points and also software to manage the users experience.

2. Social – Social media connects travellers throughout all aspects of the guest life cycle i.e. before the stay, during the stay and afterwards. As a result of this social media phenomena it creates greater levels of transparency with more informed guests now having much higher expectations.

3. Mobile – The ubiquitous nature of mobile technologies enables travellers to be connected to Internet anywhere and anytime. Sadly today the mobile devices is rarely more than arms reach away and for some 24x7.

4. Convergence – The convergence of consumer technologies, social media, and mobility have created new expectations and opportunities to deliver guest services and enhance the guest experience. With social media apps integrated into all the new mobile devices there is now greater usage of both social media and internet activity on mobile devices. Travellers are now

51

embracing this new convergence in ways we have not seen before and this trend is at the epicentre of their lifestyle.

Recent research from the US points to the increasing importance of mobility and as a result the need for hotels to invest more heavily in this area.

For hotels to be successful in this area they must re–engineer and streamline their service delivery processes. However the challenge remains to provide a personalised service on a variety of devices i.e. tablets, smartphones and to a lesser extent laptops and it must be done in a consistent, convenient and user friendly manner.

Tablets as an in room amenity have started to gain traction particularly in the luxury

and boutique segments of the market and this is expected to grow rapidly in 2014.

Tablets in guestrooms are growing in popularity but it should be pointed out that because of the personalised nature of these devices and the content that is loaded on them such as reading material, video, music and games guests will prefer to bring their own devices rather than rely on hotels to provide the technology for them.

However consumers will expect that they can easily connect their own device to the TV in the room wirelessly via the hotels internet service however this is proving to be difficult at this time.

Two other areas that are beginning to get traction are mobile payment adoption and also use of smartphones as a room keys

    

 

Be Impressed

   

particularly as hotels look to replace or upgrade their current guestroom door locks.

Summary As a result of the never ending releases of new consumer technology with now have a much shorter life cycle hotels will be forced to increase their investment in guest facing technologies .I have no doubt in 2014 that technology will play an increasingly important role in improving the service delivery process and ultimately how guests perceive the quality of their stay at the hotel. To ensure that guests do have a positive experience with regards to their interaction with the technology a lot of care is required to get the processes right otherwise it could backfire completely.

Furniture & Bedding Packages Custom Designed Furniture made in Australia Audio & Visual Equipment Kitchen & Laundry Appliances Flooring Products including Custom Designed Carpets Window furnishings Kitchens & Bathrooms Painting & Lighting Project management Full turnkey refurbishment specialists Ongoing operational procurement services

1800 SURJIO (787 546) I info@surjioceanee.com Interior Design – Refurbishment – Procurement 52

Modern Duct Cleaning

REBECCA PHELAN I Kleenduct Australia

Examination

Rigid Ductwork (supply, return, outside or exhaust air)

M

Clean – no visible dust, debris or other contamination

odern video inspection cameras are creating a whole new world when it comes to duct cleaning because they are completely illuminating misrepresentation. The possibility of over charges and under-performance is rapidly declining.

Light – slight visible layer of fine general dust consistent over the component surface with little to no variations in density. Component surface remains visible beneath the fine layer of dust.

Those of us who have a long term vested interest in the industry embrace these changes and fully promote the use of high resolution video inspections.

Still images of video footage

The days of “before and after” photos are slowly but surely receding and with good reason. Inspection cameras are “live” and simply cannot be manipulated.

Moderate – Visible levels of general dust with varying density and limited areas of accumulated fine debris. Component surface is still visible in some areas beneath the fine dust but in isolated sections is not.

Some important advantages are;

Heavy – High levels of visible dust, debris, fibres or any other contamination cover the component. Component surface is barely if not at all visible beneath the contamination.

• You can narrow down the areas that need attention and spend your money more wisely,

Critical – Build-up of visible dust, debris, fibres completely covers the surface and poses a serious risk to health

• Early detection of mechanical or bacterial problems.

Dampers

Diagnosis With modern equipment, any reputable duct cleaning company should be able to carry out a thorough inspection of your ductwork pinpointing exactly what is going on inside the ducts.

A video report and testing of HVAC components will lend weight to your funding submission for this vital but all too often overlooked maintenance. A good report should include the following as a minimum; Air Handling Unit Filters – type of filter bank and condition of filters including build-up, Coil – condition of coil, Fans – condition of fans

Free of damage (operation and maintenance should be carried out by a licensed Air Conditioning Mechanic)

53

Flexi-duct (supply, return or exhaust)

Free of damage and secure in place Area surrounding register is free of build-up Visibly clean Visible build-up Heavy build-up Extreme build-up

Treatment

Clean – no visible duct, debris or other contamination Light – slight visible layer of fine general dust consistent over the component surface with little to no variations in density.

Component surface remains visible beneath the fine layer of dust.

Moderate – Visible levels of general dust with varying density and limited areas of accumulated fine debris. Component surface is still visible in some areas beneath the fine dust but in isolated sections is not.

Heavy – High levels of visible dust, debris, fibres or any other contamination cover the component. Component surface is barely if not at all visible beneath the contamination.

Critical – Build-up of visible dust, debris, fibres completely covers the surface and poses a serious risk to health Registers

Despite advances in inspection technology, the actual cleaning of ductwork is often tricky. Caution should be exercised with the use of “robots”. In my experience good old fashioned hands on labour is still the most effective method of cleaning ducts.

The use of a negative air unit is essential in special use systems and this process can be assisted with the use of a “whipper”.

This is a nylon brush attached with cabling to a motor and is used to “whip” the surfaces of the duct loosening dust and particles which are then collected with a negative air unit.

Air handling units need particular attention. Filters should be clean and free of damage and inspected on a regular basis.

Coils have the potential to generate bacteria and also rust and scale and should be inspected regularly along with condensate trays. Fans need to be free of build-up and moving freely.

Well Being A well maintained HVAC system in a hotel is vital for all occupants and forms part of OH&S and WH&S obligations to provide a healthy environment and it is not difficult to achieve.

Video inspection cameras are slashing costs by allowing you to focus your budget EXACTLY where it’s needed. With a reputable duct cleaning company on your team, you can star t making inroads into the maintenance of HVAC and what might have seemed an impossible task suddenly becomes attainable.

Your chosen duct cleaning company should have the following attributes as a minimum; • Appropriate level of resources.

• Evidence of experience and training and a record of previous work.

• Appropriate insurances and licences.

• Informative reporting system.

• Quality, environmental and safety management systems.

The proven ability to provide high-level reports is very important, especially at inspection stage. Once your system is cleaned and with your inspection plan in place you can expect to dramatically improve indoor air quality and occupant health and well-being. Operations should run more efficiently and you may even reduce your energy use and extend the operating life of your HVAC system.

54

Kleenduct Australia delivers outstanding duct cleaning services to existing and prospective customers throughout Australia.

Our company offers 24 hour, 7 day a week servicing 363 days of the year. This ensures that we are in a position to promptly and efficiently meet the demands of our customers.

ATTRIBUTES 

Accurate tender estimation



Management of complex and extended projects



Efficient handling of all administration requirements from SWMS/JSA to invoicing, follow up reporting, customer service and ongoing support



Networked nationally with full IT support



State of the art reporting



Up to date with Industry Standards, regulations and best practices



Fully insured

DUCT INSPECTION 

Advanced camera system has a articulating eye with a full colour camera head and lets you take a closer look at horizontal and vertical ductwork…



Super bright wide TFT monitor provides brilliant picture quality.



Connection cable 60 to 80 metres.



Waterproof high resolution 360° pan and 180° tilt camera head gives an inside view into air ducts.



State-of-the-art battery packs provide 6 hours continuous operation.

We offer a wide range of services to an even wider variety of customers. We are extending our operations to include Fiji and New Zealand and will be an international company by mid 2014.

SERVICES 

Duct cleaning



Air Handling Unit Cleaning



Inspection & reporting



Kitchen Exhaust Cleaning



Filter Exchange



Mould Remediation



Video inspection



Production cleaning

1300 438 287

www.kleenduct.com.au

info@kleenduct.com.au

55

www.sleepmaker.com.au/commercial

fort edg om

Miracoil 5™ is especially designed to reduce partner disturbance. The patented design transfers weight down the length of the mattress, minimising partner disturbance.

e

•

•c

om

e•

•c

The all new Sleepmaker Commercial range features the Miracoil 5™ Spring System, famous for its outstanding zoned support and ability to cater to all shapes and sizes. The super high wire gauge of the Miracoil 5™ also decreases the potential for body impressions.

When guest comfort and durability is paramount, always choose Sleepmaker.

f o rt e d g

Comfort Edge™ is an Ultra Fresh™ treated cushioned edge that reduces mattress ‘roll out’ whilst maximising the usable sleeping surface.

With full control over the manufacturing process at five locations nationally, our commitment to Australian Made products has never been stronger.

Sleepmaker Commercial

56

Ph: 1800 425 903 E: commercial@sleepmaker.com.au

Hotel Beds

something to think about...

Michael anderson

When was the last time you purchased a bed for your hotel? What criteria did you stipulate when buying that bed? What questions did you ask when buying your bed? Was it the cheapest bed you could buy, or was it specified for your Hotel by comfort factor or cost factor?

W

ith so many beds to choose from it can be like navigating a maze trying to decide which suits both your property, and satisfies your guests. But, if you stopped and took the “what suits my property/cheapest price” out of the equation and bought the bed that suits your guests the end result would look much different. A 12 year old sagging bed is not exactly what your guests are looking forward to, and most likely that guest will never come back. Whilst the industry says the cycle is around 6-8 years for replacement depending on usage and condition, a sad reality in this country is that it is quite often 8-12+ years, or even more in some instances.

I often hear from customers that they bought the bed that was recommended would suit their property, or that it’s “just a bed”.

For instance a “3 Star or 4 Star” Bed, which may be OK in terms of it being satisfying the definition of a bed, but do you really know what you’re buying ? what about the guest? Sadly guests also all too often hear “you get what you pay for” when it comes to accommodation, (and this is not always true either) but what if that proper ty had bought the best bed they could buy?

In this age of social media, it is very easy for guests to post their thoughts and feeling online, Facebook, twitter and Trip Advisor all play a big par t in the daily lives of the traveller and easily shared when they have a good or a poor experience. So why not utilise to your advantage, and offer the best you possibly can? Your property will benefit greatly if you can offer a great room with a great night’s sleep, and your guests will keep coming back.

The Accommodation industry as a whole is only just in the past couple of years star ting to realise the benefit of a “great bed” instead of “just a bed for the best price”. Some, such as Westin Hotels recognised this fact over a decade ago and developed the Westin Heavenly Bed, which is one of the main features of a Westin room, and has been very successful. What is now also being actioned by a majority of Hotel Groups & Chains around the world – is just how do we get the best beds we can

possibly have, and keep our guests coming back? Hotel Groups are working with major bedding manufacturers and standardising bedding, so that every Hotel within that group is designed to give you the same standard of comfort and service. There are numerous studies and surveys being done on what guests want in a hotel, with the results pointing to a great night’s sleep in a comfortable clean room and a good shower (or bathroom) all determining factors when choosing a hotel.

AAA have also revamped their ratings criteria to include scores for quality bedding in Australia across the industry, so regardless of your property, you can still achieve good ratings for your bedding and possibly increase your star rating just by having a great bed in your guest rooms. Sure, there are other wish lists like free broadband Wi-Fi, big flat screen TV’s with seamless connectivity to a half dozen devices, loyalty programmes and free nights, but without a satisfied guest and a good night’s sleep, none of these things really matter so much as a good bed when you look at numerous industry survey results.

A good night’s sleep is critical to the success of a business trip, so hotels are putting new emphasis on the bed. Over 70 percent of us are not meeting the daily suggested requirement of 7.5 to 8.5 hours of sleep,” says James B. Maas, a Cornell University professor of psychology who specialises in sleep and has consulted with Marriott, Wyndham and Starwood. Recent studies

by Maas and others show that sleep improves memory and performance, while lack of it erodes productivity, coordination, judgment and attention to detail. “More than once people have signed contracts with not enough zeros!” says Maas.

Increasingly travellers are getting the message and putting a good bed high on their list of priorities. According to J. D. Power & Associates, a comfortable bed and pillow choices are must-haves for travellers. Remarkably, that has been the case only for the past two years—in the prior 22 years of Powers’ survey of hotel

57

satisfaction, a good bed and pillow have never cracked the top five of necessities.

A recent survey by Accor found the following important factors were of impor tance to guests: • Business travellers’ expectations focus on their experience in the hotel: for them, the room is particularly important.

The bed is considered the essential feature of the room’s comfor t. 71% consider the bedding quality the most important hotel service, followed by bathroom quality and staff courtesy.

• Room comfor t is par ticularly important because 92% of business travellers work during their hotel stay. In general, business travellers work during their free time in the evenings.

As their exclusive bedding supplier in Australasia, Sleepmaker have been working closely with Accor, and recently developed a number of new beds for the group, with the new Ibis Sweet Beds being rolled out across the country as part of Accor’s rebranding of the Ibis Hotels. In addition there is a new Pullman Hotel bed, which features a temperature controlling memory foam (Visco Gel) incorporated into the bed which uses a 5 Zone spring unit to maximise guest comfort. The feedback so far has been extremely positive, with responses ranging from “where can I buy this bed” to “the best night’s sleep I have ever had”, so the end result speaks for itself.

We are also continually working with new and existing customers, and a number of Hotel Groups in Australia to test and develop new beds for their individual brands and hotels, which range from 3 to 5 Star. As part of this we are continually conducting our own in depth research whilst working closely together with industry groups and customers. This information will assist Sleepmaker in how we develop even better Hospitality beds in future, along with helping our customers and the industry overall recognise what is really important when it comes to guest comfort, and buying the right bed.

As one of Australia largest bedding companies, Sleepmaker are continually developing new beds and setting standards within the accommodation industry that others strive to achieve. We also have the benefit of being the Australian Licensee for Simmons & Serta, both world leaders in bedding and recognised industry leaders as Preferred Bedding suppliers to the likes of Starwood (including the Westin Heavenly Bed), Shangri-La, Hilton, IHG, Langham, Marriott, Park Hyatt, Wyndham, Choice, Best Western etc to name a few.

Uniquely, Sleepmaker is the only bedding company in Australia who produces their own foams and springs in Australia for use in our beds, and we are at the forefront of bedding technology and a leader in Hospitality Bedding. All our beds are made in Australia, with 5 bedding factories across the country, and we are committed to producing high quality Australian made beds for the Accommodation industry, which allows us to have total control over the quality of our beds. Our environmentally friendly process’s and materials are also recognised by Ear th Check, and we recycle everything at a production level within the factories. We develop and use specific high quality commercial grade foams (such as our ViscoGel Memory Foam) for use in our Hotel beds. This also carries through with our own Australian made spring units utilising One Steel. Thus ensuring both superior guest comfort and longevity of our beds in demanding, high usage environments such as Hotels.

So, next time you are looking for a bed for your proper ty, ask these questions: • Is the bed made for Hospitality? Fire Retardant treatments are required by law.

• Does it use commercial grade foams & springs developed for Hospitality?

• Does it meet or exceed industry standards?

• Is this the best bed I can put into my guest rooms?

• Would this bed keep my guests coming back?

• Will my guests like it so much want to buy the bed?

If you can answer yes to all these questions, then you have made the right decision.

58

advertorial

The importance of selecting the correct Hotel Bed Valance

Erin Coman-Beckett I HotelHome Design Director

This is the one product, if incorrectly chosen, can destroy the overall ambience of even the best Hotel room presentation.

The perfect look & fit, 4 sided, Picked Quilted Valance

KEY FACTORS TO LOOK OUT FOR WHEN SELECTING HOTEL BED VALANCES • High Abrasion fabrics such as proven industry commercial fabrics Siam, Max etc.

• Commercially Washable • 4 sided, fully fitted – ensures the Valance will stay in place and not move.

• Picket Quilted – neat and snug fit.

• Longevity (expect this product to last 8 years plus) Each of the above factors will ensure longevity and ease for housekeeping when they are maintaining Hotel rooms.

A proper Hotel Bed Valance, will camouflage any bed base and will give the room a neat presentation and quality feel.

Engineers. In most cases the Hotel Engineer knows more about the requirements of the Bed Valance than all of the aforementioned people. However, fabric choice and product design are most often decided by people that are after a look and sometimes a price, without fully understanding the function of the product.

Decisions on Hotel room décor quite often involve a whole series of people. These can include architects and specifiers, interior designers, FF & E operators, Hotel management and Hotel

By selecting Australian Made Hotel Bedcoverings, and most importantly Hotel Bed Valances, you can be assured of superior commercial quality and the perfect fit every time.

An ill-fitting Bed Valance will bring down the overall look and quality of any Hotel room.

Example of ill fitting valance in a 5 star Hotel

Exposed castors – not a quality Hotel look

59

The role of I.T. IN Hotel Business Continuity

Dean Wilson I Managing Director of Emerging IT

Ensuring your guests safety in the event of a fire is paramount when it comes to designing a hotel and its operating procedures. However, what about safe-guarding the information and communications technology (ICT) that is the life-blood of every hotelâ&#x20AC;&#x2122;s business services?

I

t should go without saying that ICT has become one of the most crucial business services within every organisation over the last 20 years. Consider how quickly and easily the operations of your hotel would grind to a halt if fire or any other number of disasters destroyed your data or systems.

These days, just about all functions of a hotelâ&#x20AC;&#x2122;s operations â&#x20AC;&#x201C; including bookings, procurement, remittance, payroll, communication, service management, customer relationships, marketing and accounting plus many more are reliant on technology in some form or manner. Hotel Engineers will also have a full understanding of how important ICT has become to the way they plan, execute and govern their roles and responsibilities.

Data collected over time and tracked in relation to guests, suppliers, trends in sales and product development is the market intelligence that will make or break the sustainability of your property.Therefore, it has become a critical risk management issue to ensure the facilities that house your IT infrastructure are as safe as possible from the myriad disasters that have the potential to bring it all to a grinding halt.

60

Put simply, when you have an efficient technology backbone with systems, applications, data and services that are critical components of your business, it is important to remember that you also have a significant risk to your business.

Just think what your hotel would do if it tried to go about its operations tomorrow without its ICT systems and software even for just one day.

It would dramatically affect the ability to do business. So imagine the potential impact on operations if all your technology infrastructure and/or data was destroyed or even just not available for any extended period of time.

Risk Mitigation For this reason, ICT is at the core of business continuity.Therefore, most organisations that deliver ICT services to the business will have a service management framework that will include a process that manages the risks around the physical environments that house ICT infrastructure.

Recovering From Disaster Consider the example of one of our customers late last year which illustrates some of the key components of a good disaster recovery plan which ensured the organisation sustained business continuity.

QEP is a Melbourne based national business which undertakes wholesale and retail trading in flooring supplies and tools. At around 6pm on Thursday the 19th of September 2013, a massive fire broke out and quickly engulfed its entire factory and administrative offices as well as threatening neighbouring businesses.

After more than 100 fire-fighters and over 30 vehicles spent 90 minutes bringing the blaze under control, QEP’s entire office area and the equipment within – including all the network and server infrastructure and desktop PCs – had been destroyed.

Fortunately, QEP had an enterprise-wide back-up solution in place which saw its critical data safely secured at two separate locations as well as having a fully redundant replica of its core applications and configurations ready to receive the data at a moment’s notice.

When disaster struck, QEP was able to restore the data to a mirrored environment on a server at a pre-designated data centre so the organisation could continue critical customer interaction by the next morning.

It is a Hotel Engineer’s responsibility to ensure that the physical environment where any centralised IT infrastructure is located is managed with a priority that is in accordance with the value of that ICT to the continuity of the organisation. In this instance, ITC Management includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.

In 99 per cent of cases, loss of ICT function would be a total disaster so hotel engineers need to be involved in the management of this risk and they need to have a comprehensive disaster recovery plan to ensure there is no impediment to their organisation’s business continuity. Effectively, ICT component of your business continuity plan is an insurance policy for your technology infrastructure and data which in many cases represents the single most critical component to keeping the business running smoothly.

QEP’s Facility Manager had worked collaboratively with ICT to mitigate against the risks of extreme incidents such as this devastating fire to

TempReport™ Data logging is now so much easier!

The T-TEC RF data loggers stay in fridges, freezers, coolrooms, refrigerated trucks and send automatically to your PC screen. Actual temperatures available anytime.

Hoping that it won’t happen to you is not a strategy for disaster recovery and business continuity.You have to have a plan in conjunction with the ITC operations team that is ready to be activated in the event of any unforeseen disaster. If you are not sure how your IT infrastructure would survive a flooded data centre, a fire or malicious damage amongst the many other risks to your data and infrastructure, then you don’t have an effective disaster recovery and business continuity plan.

You need to replace the hope that nothing bad will happen with certainty that if it does, it will not have any negative impacts on the business. I would argue, that as a hotel engineer, you need to make the safeguarding of IT infrastructure one of the highest priorities in your portfolio of responsibility.

Temperature Technology

263 Gilbert Street Adelaide SA 5000 www.t-tec.com.au

tt Ph: 08 8231 1266 Fax: 08 8231 1212 sales@t-tec.com.au

61

ensure that business continuity would not be interrupted.Together they had devised a disaster recovery plan that allowed for offsite systems to be switched on and uploaded with all of the critical data that was needed to re-commence core business without interruption.

Managing ICT for Continuity So just what are the key elements of your ICT management and business continuity plan?

QEP endured potential disaster at the hands of fire but there are many other things that can take out your data without warning and these are risks that you need to plan for.

Flood or water damage is the other obvious one but many businesses forget to cater for events such as malicious or accidental damage, vandalism or sabotage by staff members, viruses that corrupt data and even loss of power just to name a few.

Meanwhile, as the QEP case study also demonstrates, the threat might not even be just from within your business. Had the attending fire services personnel been unable to contain the enormous blaze, many of the neighbouring businesses would also have been gutted by fire so you really are at the peril of fate when it comes to disaster, natural or otherwise.

ICT physical environments need to be built and maintained for the specific needs of the equipment they house. A reliable source of electricity is a key consideration, so they need to incorporate some form of uninterruptible power supply solution that includes automatic switch-over to an independent generator if the main grid or connection to it fails.

The micro processors that run computer systems generate a lot of heat and will fail if they get too hot, so cooling is also something that needs to be managed to avoid the risk of failure in the main system. Often server rooms will need to have an independent air conditioning system with unique thermostat so that the environment can be regulated at the optimum temperature.

As with any other business plan, there needs to be a valid business case to have a sustainable IT continuity plan and to get the required commitment from management.

Today most organisations have developed business continuity planning and set their IT

62

infrastructure, processes and business model to reduce the impact of natural disasters and outages they might face. Many, however, do not undertake testing of their plan to set benchmarks, complete a gap analysis, identify areas where improvement is required and develop a roadmap to include all missing elements.

There are many service providers that will be able to support you business continuity and disaster recovery plans in relation to ICT or you can choose to manage it all internally.

The important thing is to make sure that you do have a plan and that it covers all of the bases covered so that almost any imaginable scenario will not affect your business continuity.

Know your business As discussed, your ICT continuity plan is an increasingly important component of the overall Business Continuity Plan and therefore it needs to be aligned with defined business strategies and objectives. Wrong or incomplete solutions will not achieve what they are meant to do and will lead to the wasting of time and money.

Hotel engineers should be right there in the thick of developing an ICT business continuity plan and in fact are probably the best people to be driving it as they have the skills to assess many of the risk variables.

A regular company-wide risk assessment exercise needs to be undertaken in relation to ICT systems, applications and security to ensure all potential risks to the physical environment are covered and set the recovery plan accordingly. Additional flexibility can be achieved by outsourcing some ICT functions such as the help desk which makes the company less reliant on internal people in the case of having to enact your recovery plan.

Of course, people are a key element in ICT continuity plan so creating a plan that depends on a small number of personnel represents a threat to the overall effectiveness of the plan.

What if one or more of those people are unavailable for some reason?

You need to identify a pool of employees who are capable of responding in an emergency.

You then need to initiate a set of best practices such as job rotation, staff mobility in the job contract, a succession plan and training to ensure that people are ready to run the

plan regardless of their positions or experience in the organisation.

Your ICT continuity plan should not be an afterthought when preparing the budget. It has to be included in the company business continuity plan so that you are seen to be having a proactive approach to ensuring that ICT is always available â&#x20AC;&#x201C; even in the event of disaster and that funds are available to activate it if required.

Constantly Evolving Options There are many new trends in technology such as virtualisation, mobile devices, cloud computing, and social media which all need to be assessed and utilised in the event of needing to activate a disaster recovery plan.

Some of these new technologies introduce complexity, so maintaining the IT environment may require associated new skills and resources whether they are trained up internally or contracted.There are obvious benefits in reducing the complexity of your disaster recovery plan and keeping it simple for operational staff to run while also eliminating potential sources of human errors.

One of the best ways to reduce costs of having to buy, rent, and maintain alternate facilities such as a disaster recovery site as part of your ICT continuity plan, is to look for mutual agreements with other organisations or third party services providers to share IT infrastructure and office space in contingency situations.

In the event of a total destruction such as experienced by QEP in the above example, replacing the hardware could be affected by the availability of stock.Therefore, a high level recovery plan would also give consideration to leasing or procuring new IT infrastructure (including data communications) and arranging with suppliers to have them carry a contingency stock of IT equipment, software, etc., to be available at short notice.

Meanwhile, password protection is also a key consideration to maintain data security.

Authentication IDs and passwords need to be stored in two geographically separate and secure locations with more than one IT staff person having access to all passwords and codes.

Once you have established your ICT continuity plan, every major application

enhancement, technology infrastructure change, or new service offering should have its own BIA (Business Impact Analysis) and risk management reviewed for applicability. In addition, changes need to be assessed via an RTO (Recovery Time Objective) and RPO (Recovery Point Objective) to ensure that change management is embedded as part of the Business Continuity Plan lifecycle.

It is important to remember that your overall Business Continuity Plan and its subsidiary ICT disaster recovery plan is an ongoing process which will not stop after testing. It has to be tested, maintained and updated on a regular basis as required.

These processes will familiarise staff and IT teams with the continuity and recovery process should it ever have to be enacted.

They will verify the effectiveness of the selected strategies and the readiness of the recovery site, and will identify improvements required to the process and infrastructure.

The recovery tests should be conducted at a business or ICT service level, and should avoid focusing on components such as hardware,

systems, and applications. A particular service may require different servers, data on several local drives, or user network connectivity.

Roles and Responsibilities Organisations are urged to assign individuals and teams to lead, drive, and run the ICT continuity plan. Authority should be given to a crisis management team group to make the process effective and sustainable. Auditing plans and procedures will enable an impartial third-party review of regulatory requirements, laws, standards and best practice frameworks to provide recommendations.

Finally, the business’s perception of risk must be changed. It should come as no surprise that risk management and continuity planning often end up siloed into separate functional areas. Changing the perception and culture has to begin at the top level with a top-down approach to the following tasks: • Putting the organisation in place; • Instituting reporting at the top level to avoid any conflict of interest;

StAtE-oF-thE-ARt IN-RooM DIgItAL SAFES • European designed, engineered and manufactured, JSH safes offer quality, security and reliability whilst still remaining cost effective • Over two million JSH safes have been installed in over 70 countries over the past 30 years; including over 30,000 in our region • Battery powered with internal light. Available in a variety of models, sizes and colours • Unparalleled user-friendly interface and unique security and audit features

• Including continuity management on the board meeting agenda • Ensuring that a continuity section is included in every corporate document; • Initiating policies and procedures to promote and develop internal control and compliance functions; • Conducting regular risk assessment to determine changes in the organisation’s risk profile and assess performance; and • Proceeding with regular audits.

In all circumstances when it comes to ICT continuity and disaster recovery planning you should avoid at all costs a philosophy that decrees that “The boss knows best”. Senior management must listen to and accept the thoughts and ideas of others, in particular the experience and specialist skills of ICT and hotel engineer personnel.

Article written by Dean Wilson, Managing Director of Emerging IT (www.emergingit.com.au).To further discuss managed services, disaster recovery and business continuity, he can be contacted via: deanw@emergingit.com.au

WoRLD’S FIRSt ‘CLASS A+’ & ‘CLASS A+++’ ENERgy EFFICIENt MINIbARS • • • • •

Rated Class A+ & Class A+++ in energy efficiency by EU standards Italian-designed with over 500,000 in service throughout the world Energy consumption over 70% less than standard minibars Ability to save approximately 5% of annual hotel energy costs Electronic timer with remote control operation and optional wireless remote door locking system • Available in 20-60 litre models – with or without glass door • Bartech automated minibars allow for dramatic increases in revenue through loss minimisation, automated stock control reporting and improvements in labour efficiency

Ph: +61 2 9472 2000 www.vintech.com.au 63

Regulation Update October 2014

Derek Hendry I Hendry Group

Essential Safety Measures and Refrigerated Chambers

A

UST – Essential Property Services advises that the Building Code of Australia (BCA) under Part G1, Clause G1.2 Refrigerated chambers, strong rooms and vaults sets out safety criteria for the safe operation of refrigerated chambers (cool room/freezers), these are maintained as essential safety measures when nominated by a building surveyor in a determination/ schedule around Australia. These provisions are ignored frequently.

Building Compliance System Through the various types of inspections (such as essential safety measures, BCA audits, due diligence audits or fire safety audits) undertaken by HENDRY building surveying consultants and Essential Property Services, our staff become aware of situations in a number of buildings that are unsafe for the occupants of a building.

While legislation concerning the maintenance of essential safety measures around Australia does not allow for ‘directions’ to be used to force an existing building to undergo a building upgrade to comply with the current BCA, a statutory authority (in most instances, the local council) can force the owner of an existing building to comply with current regulations, usually via a building notice or similar instrument.

The following photographs below and opposite depict various situations that don’t comply with the current provisions of the BCA under clause G1.2.

Building Code of Australia In part clause G1.2 states:

64

G1.2 Refrigerated chambers, strong-rooms and vaults (a) A refrigerated or cooling chamber, strongroom or vault which is of sufficient size for a person to enter must have – (i) a door which is capable of being opened by hand from inside without a key; and (ii) internal lighting controlled only by a switch which is located adjacent to the entrance doorway inside the chamber, strongroom or vault; and (iii) a n indicator lamp positioned outside the chamber, strongroom or vault which is illuminated when the interior lights required by (a)(ii) are switched on; and (iv) an alarm that is – (A) located outside but controllable only from within the chamber, strongroom or vault; and (B) a ble to achieve a sound pressure level outside the chamber, strongroom or vault of 90 dB(A) when measured 3m from the sounding device.

Summary The building owner and occupier may be at risk to statutory and civil litigation if someone using the refrigerated chamber is unable to escape due to the presence of locking devices impeding egress; also an inadequate audible sound system contributes to their injuries or worse. Civil litigation would easily reveal that the refrigerated chamber does not comply to current building standards (community expectations) when compared with the current BCA provisions.

Essential Safety Measures, AS 1851-2005 & 2012, and As Built Drawings

Disability Access and the meaning of Principal Pedestrian Entrance

AUST – Essential Property Services advises building owners, practitioners and managers that a building which has been issued with an Occupancy Permit, Schedule/ Determination or Certificate of Final Inspection that requires maintenance of essential safety measures to AS 1851-2005 needs specific attention.

AUST – HENDRY disability access consultants advise that there is no definition in the Building Regulations, Standards or the Building Code of Australia (BCA) of the term “Principal Pedestrian Entrance”. For a definition, we need to refer to the Premises Standards Guide.

The essential safety measures required to be maintained can be divided into two general areas known as active (fire services) and passive (fire rated structures).

The Guideline on the Application of the Premises Standards states” The principal pedestrian entrance is required to be accessible in all cases because it would be the most commonly used entrance by all building users”.

For the passive fire and smoke containment systems, Section 17 of AS 1851-2005 and 2012 applies. In order to comply with Section 17, a survey of the building is required to create marked plan drawings (As Built Drawings) with associated penetration schedules.

We recommend that a visual inspection and survey of the building be undertaken to identify fire and smoke containment elements to be included in as built drawings such as: • Fire and smoke barriers such as walls floors, ceilings and bulkheads.

• Structural fire resistant elements such as beams, columns, etc.

• Fire doors and smoke doors • Fire shutters • Fire rated glazing • Access panels and ceiling hatches in fire rated elements • Ducts and dampers • Fire service penetrations and control joints As built drawings are required to be marked to identify or locate the relevant fire and smoke containment systems/ structural elements and the associated fire resistance level (FRL) requirements.

A penetration schedule (penetrations in fire resisting structures) is required to be created to identify the associated FRL requirements and penetrations through fire/ smoke containment systems that correspond with the plans. A service label must also be affixed adjacent to each penetration or control joint.

Once the above as built drawings documentation has been created, the information must be validated every 6 months whilst undertaking ongoing maintenance inspections in line with any approval documents. Any variations to the building will require the as built drawings to be updated and amended accordingly.

HENDRY building surveyors have extensive experience in the building and property sector primarily as building surveyors and can offer this service to any building owner and building manager in charge of maintaining building maintenance compliance.

However, in a building where the rear entrance from a car park is normally used by a majority of persons attending the building by car, the front entrance would still be nominated as the principal pedestrian entrance, since not all persons will travel by car and the use of the rear entrance would discriminate against those persons who do not use this mode of transport.

For the construction of a new building under a building permit, the BCA requires under Clause D3.2, for access for people with a disability to be provided to the building from the allotment boundary, from another building on the allotment and from an accessible car parking space on the allotment.

However, alterations/ building works to an existing building that requires an “affected part” to have a building upgrade under the Premises Standards, only applies to the principal pedestrian entrance and therefore does not apply to the existing accessways to the entrance from the allotment boundary, another building on the allotment or from an accessible car parking space on the allotment.

Under the Premises Standards, the principal pedestrian entrance only includes the doorway, external steps and ramps which are associated with the entrance and which forms part of the building.

About the HENDRY Group Derek Hendry is the Managing Director of the HENDRY group of consulting companies that include HENDRY Building Surveying Consultants, HENDRY Disability Access Consultants, Essential Property Services, Emergency Plan and Work Place Safety Assessors. HENDRY pioneered the private certification system of building approvals in Australia, and the consultancy assists clients nationally in all facets of building control and disability access compliance, essential safety measures audits, emergency planning and occupational safety requirements. HENDRY publish an e-newsletter entitled ‘Essential Matters” and a suite of web and blog sites designed to assist property practitioners in understanding their regulatory obligations.

Visit http://www.hendrygroup.com.au to locate more information relating to your property requirements.

65

66



MEMBERSHIP FORM PLEASE CHOOSE THE STATE: NSW 

QLD 

VIC 

WA 

I WISH TO APPLY FOR: Renewal of my Membership 

Membership Number (if known):

I WISH TO BECOME A NEW MEMBER VIA: (a) Fellow – a member of at least 10 years standing who has made an outstanding contribution to the advancement of hotel engineering (as determined by the management committee) or this association may be advanced by the management committee to the grade of Fellow.

This membership class is a life membership of the institute. (b) Honorary Fellow – any person who has rendered conspicuous service to the hotel industry (as determined by the management committee), or any person prominently connected with but not necessarily in the hotel industry who may be approved by the management committee, shall be eligible as an Honorary Fellow.

This membership class is a life membership of the institute. (c) Member – a person shall be eligible as a Member if the applicant holds a certificate, degree or diploma or such other qualification in engineering approved by the management committee, and has at least 5 years experience in a head of engineering position and shall be directly engaged in hotel engineering. (d) Associate Member – a person shall be eligible as an Associate Member if the applicant holds a qualification in engineering approved by the management committee and is directly engaged in hotel engineering and his/her qualifications and/or experience do not in the opinion of the management committee entitle him/her to admission as a Member. (e) Student Member – a person who is attending an appropriate course of instruction at an Institution approved by the management committee shall be eligible as a Student Member (f) Affiliate Member – shall be a person of 21 or more of age who is associated with the Hotel Industry and whose, qualification or experience do not in the opinion of Council entitle them to admission as a Member or Associate member. (f) Corporate Member – entitles applicants endorsed by the Council to be eligible for Corporate Membership, which will carry those rights and entitlements of an Affiliate Members, with a maximum of (5) members of the corporation being eligible to attend monthly meetings. In addition, this membership will entitle the Corporation to receive all specialised material sourced and published by the Institute for overall benefit of the Hotel Industry.

All applicants’ membership classification shall be determined by Council in accordance with the above guidelines.

Membership  Corporate Membership  Associate Membership  Student Membership  Affiliate Membership  Honorary Fellow Membership (no fee)  Fellow Membership (no fee)  SURNAME: GIVEN NAME(S): COMPANY NAME: POSITION: POSTAL WORK ADDRESS: WORK TELEPHONE: WORK FAX: WORK EMAIL: WORK MOBILE: HOME POSTAL ADDRESS: HOME TELEPHONE: HOME FAX: HOME EMAIL: PERSONAL MOBILE: Please send all my correspondence to my:

Work Email 

Please send me an Invoice (if required) for payment by:

Email  Mail (a receipt will be sent by mail) 

Please send me newsletter by:

Email  Mail 

Please send ‘Hotel Engineer’ to my:

Work address 

Home Email 

Home address 



QUALIFICATIONS/EMPLOYMENT HISTORY:

67

FEES: Membership/Associate Membership:

New Member AUD$130

Student Membership:

New Member AUD$90

Corporate Fees: New Member AUD$550

Yearly Renewal AUD$100 Yearly Renewal AUD$60 Yearly Renewal AUD$550

PAYMENT CAN BE MADE BY: NSW Chapter: Cheque payable to:

Australian Institute of Hotel Engineering (NSW) Chapter

EFT Transfer/Direct Deposit to:

BSB: 062 014 Account Number: 0090 2426 Commonwealth Bank of Australia

(Please use surname/company name as reference)

QLD Chapter: Cheque payable to:

Australian Institute of Hotel Engineering (QLD) Chapter

EFT Transfer/Direct Deposit to:

BSB: 084 462 Account Number: 205126424 National Australia Bank

(Please use surname/company name as reference)

VIC Chapter: Cheque payable to:

Australian Institute of Hotel Engineering (VIC) Chapter

EFT Transfer/Direct Deposit to:

BSB: 013 403 Account Number: 4988 69693 ANZ Ringwood Nth

(Please use surname/company name as reference)

WA Chapter: Cheque payable to:

Australian Institute of Hotel Engineering (WA) Chapter

EFT Transfer/Direct Deposit to:

BSB: 086 006 Account Number: 518 190 216 National Australia Bank

(Please use surname/company name as reference)

MAIL COMPLETED FORMS TO: NSW Chapter: The Secretary, AIHE NSW Chapter, PO Box H263, Australia Square NSW 1215 QLD Chapter: The Secretary, AIHE QLD Chapter, PO Box 5118, Gold Coast Mail Centre 9726 VIC Chapter: The Secretary, AIHE VIC Chapter, PO Box 2136, Caulfield Junction VIC 3161 WA Chapter: The Secretary, AIHE WA Chapter, PO Box 6191, East Perth WA 6892 Your membership application will be processed, which includes the following:: o Certificate of membership

o Membership number

o Member name badge

o Official AIHE receipt

* Note: Allow up to four weeks for processing.

I have read, understood and agreed to conform to the Institute’s Code of Ethics as set out, conditional upon acceptance of my application for membership.

Note: your membership includes receiving ‘Hotel Engineer’ quarterly. As the AIHE is a non-profit organisation, GST is not applicable.

Signed: Date:

FOR INSTITUTE USE ONLY Date received: Fee received: Grading: Cheque #: Entered:

68

SPECIFICALLY BUILT FOR THE ACCOMMODATION INDUSTRY ESTABLISHED BRANDS SUCH AS CUSHMAN, E-Z-GO, AND BAD BOY; RUGGED, RELIABLE AND ROBUST!

CUB CADET BRUMBY

For more information or custom built vehicles please contact:

Darren Woodrow on 0429 052 056 or sales@ezgo.com.au

Carbon Dioxide AS PH CONTROL

David Watson I Shenton Aquatic

For many years, most chemically treated swimming pools have managed their pH with an acid donor of one sort or another. Typically, Hydrochloric Acid was the acid of choice, although there was also some use of dry acid, sodium bisulphate and more recently non-fume acid a sulphuric-based acid.

O

f course, not all swimming pools use acid. For example, pools using gaseous chlorine use a pH increaser rather than a decreaser and pools using sodium trichloroisocyanurate tablets tend to decrease pH over time rather than increase. However, most of the pools installed in Hotels tend not to use these products.

This is true to some extent, however can be overcome with appropriate understanding and management.

There is an acid, which is seldom considered, yet presents a whole load of safety features for both your staff and the pools bathers... carbon dioxide or carbonic acid as it is in water.

• Aeration of the pool water and bathing load aeration

Before being carried off in one direction or another in the debate on using carbon dioxide and to assist in the general discussion the first point to take on board is ALL POOLS USE CARBON DIOXIDE TO CONTROL pH as can be seen in following equation:

• Location of carbon dioxide injectors

Hydrochloric Acid + Sodium Bicarbonate = Salt + Water + Carbon Dioxide gas

This equation shows the typical reaction occurring in the pool or spa water with the addition of acid. If you treat a pool long enough at some point, you may notice many fine bubbles sticking to the pool wall similar to what you see in a glass of Coca Cola. This is the same gas being carbon dioxide.

As the carbon dioxide leaves the pool water the pH rises this causes a demand for more acid, which in adding destroys sodium bicarbonate creating more carbon dioxide gas that escapes to cause the pH to rise causes a demand for more acid, which in adding destroys sodium bicarbonate creating more carbon dioxide gas and so on and so forth ad infinitum or at least until the sodium bicarbonate level is reduced to nearly nothing.

This is why as a pool owner sometimes it seems you are adding acid to add bicarb to add acid to add bicarb effectively because you are.

Therefore, I hope the above has shown all pools use carbon dioxide to balance the pH. So if this is what is happening in the pool why not replace the acid with carbon dioxide and cut out the middle man so to speak great idea however it has been plagued in Western Australia anyway with a bad reputation. In amongst the claims are: • Increasing Total Alkalinity levels • Increasing consumption making it very expensive

70

The issue with Carbon Dioxide dosing is whilst in theory it should be very straightforward and simple there are other factors influencing the consumption level. Other issues outside our direct control include: • Addition of stabilising chemicals to other chemicals introduced • Equipment installed and size of equipment installed • Potential freezing of the solenoid in high demand applications Some of the above we can address by management as mentioned previously, some of these issues are simply not manageable and must be accommodated or accepted within the existing systems.

How do you decrease carbon dioxide use?

First thing to look at is the location of the carbon dioxide injector.

Whilst some pump people will disagree with me, I like to install the carbon dioxide diffuser (injector) in the suction side of the pump between the pre-pump strainer and the pump. The reason I use this location is I am looking for a high turbulence area to assist in absorbing the carbon dioxide into the pool water. I do not want the gas sitting in the top of the pipe and simply making its way into the water as in a bell jar set up. This approach can work; however, in swimming pool applications the bell jar would be too large to be practical.

Injecting before the pump introduces the gas into the pump impellor. There is little likelihood I can find a more turbulent entry point. It is possible in theory to fill the pump with carbon dioxide gas and cause cavitations or dry running. This is unlikely as the amount of gas introduced is usually very small and the diffusers used usually introduce the gas as a very fine mist. On a secondary point, a flow switch should protect the pump in a commercial pool and this should assist in preventing the pump from running dry.

As an alternative if pre-pump installation is not going to work for you, you could also have a diffuser made. The objective is to give the gas the maximum possible time to be absorbed into the water.

There are several simple ways to achieve this; however, this is outside the scope of this article.

So physically, we have the diffuser located in the best possible location.

to achieve the same pH at a lower Total Alkalinity as equivalent calcium carbonate.

Now we move our focus to the chemistry of the pool.

Alternatively, in another way to look at it a pool with a TA of say 120 mg/l will contain nearly twice the dissolved carbon dioxide of the same pool with a TA of around 80 mg/l.

Carbon dioxide in an acid corrected pool is constantly trying to escape to atmosphere... well yes. However even in naturally occurring water bodies the carbon dioxide is trying to come to equilibrium with the atmosphere.

What about pH Bounce?

Over the course of many years of service in the pool industry I have heard mention of pH bounce. According to this idea by adding, a set amount of acid to a water body with a lower total alkalinity the pH will go much lower than normal before suddenly surging upwards again.

There is an equation to show this relationship as well. This equation shows the relationship between pH, TA and carbon dioxide:

Applying this equation, most pools balanced contain about 14 mg of carbon dioxide gas. In contrast, natural occurring waters will exhibit a pH of 7.0 with a TA of 35 mg/l and a carbon dioxide content of about 3 mg. The difference is the natural water pH will not alter where the pH for the pool will slowly rise.

This is easily understood when considered from a carbon dioxide gas perspective. In simple terms, the pH is rising as a direct result of the off gassing.

Therefore, our objective is to slow or prevent the off gassing as much as possible.

Reduce consumption some more

How does this help us?

Application of the above can assist us in managing our swimming pool water balance to minimise the carbon dioxide content.

By running a lower Total Alkalinity as equivalent calcium carbonate, the amount of carbon dioxide present in the water at a given pH is lower. This also means we can add less carbon dioxide

As it happens, preventing off gassing is what we need to achieve for minimising the carbon dioxide use in the pool.

Calcium hardness can be used to assist in reducing the off gassing.

As it happens calcium hardness can also be used to balance the lower total alkalinity in your pool to maintain a balanced pool.

Why a Dolphin is right for you?

Wave 75 - Pools Up to 20 metres

ProX - Pools Up to 25 metres

Make your Life Simpler with a Dolphin Pool Cleaner • Trust the Brand The Dolphin brand is recognised internationally as the Number 1 choice for pool cleaners

• Trust the Company The pioneers of robotic pool cleaning with over 25 years experience

• Trust the Support Maytronics training and service centres in Major Centres around Australia

Liberty Pro - Up to 15 m with islands and obstacles

Please Contact Us for more Information & Demonstration of Cleaners

Exceptional Pool Experience

1300 MYDOLPHIN

www.maytronics.com.au

Commercial

maytr nics

71

Empire Hotel, Jerudong Brunei.

The Mirage Hotel, Las Vegas. Mandarin Oriental Hotel, Kuala Lampur. Piscine Hotel Meridien, Tahiti. Shangri-La, Pudong China.

Westin Hotel, Kuala Lampur. Kings Pools, Melbourne.

TAD700/0614

These are just some of the leading hotels and pool complexes around the world who rely on Daveyâ&#x20AC;&#x2122;s salt water sanitisation for a perfect pool, day in day out.

72

For crystal clear, sparkling clean pool water visit davey.com.au or call 1300 232 839

> Commercial Salt Water Sanitising Systems > Commercial Pool Pumps > Commercial Pool Filters > Commercial Robotic Cleaners

Langalier Saturation Index Many products manufactured for the swimming pool industry are warranted only when the water is balanced. It is worth mentioning at this point the commercial pool market often uses a mixture of industrial and swimming pool industry products so it pays to check the specific manuals for your plant items.

Generally, in pool water (and spas) a pH in the range of 7.2 to 7.8 is usually the best target.

Choosing a pH of 7.5 and realising we want to lower our TA to reduce our carbon dioxide content in the pool, we can use the calcium hardness level to compensate and retain the balance.

Total Alkalinity mg/l

pH

Calcium Hardness mg/l

LSI (calculated)

110

7.5

200

0.02

80

7.5

300

0.05

60

7.5

370

0.02

35

7.5

600

0.00

An LSI between 0.05 and -0.05 is considered balanced.

Note even with a very low TA it is still possible to achieve an acceptable balance.

Whilst this is shown as being theoretically possible, some pools will not like Calcium Hardness this high so before racing out and cutting the Total Alkalinity too far, it will pay to get a specialist involved to assist in deriving the best balance for your specific install.

Okay... But why should I bother?

As mentioned carbon dioxide is safer.

It is safer for the pool maintenance staff.

No more lugging acid or dealing with acid

fumes. Rather a simple tube feeding from your existing carbon dioxide storage can suffice.

It is safer for the bathers as well. The largest advantage I see for carbon dioxide is the theoretical lowest pH can ever get is 6.0 in actual practice though I have never seen any pool go below 6.5 no matter how much carbon dioxide was dumped into it.

Contrast this with an acid pool where the pH can go as low as 2.6 if a malfunction occurs and you can see why I prefer carbon dioxide... especially where the site is not manned full time.

73

Back of House

DECEMBER 1999

Neil Weenink

ARCHIVED EDITION “Madame, please say again.

The bit about the tree growing in the guest room.”

S

he looks me right in the eye. An attractive and highly professional House Keeper, she says again as one does to someone who should have got it right first time around, “Mr. Weenink I have a tree growing in my guest rooms.”

Note the singular ‘tree’ and plural ‘guest rooms.’ This is classic House Keeper-speak: “Don’t you dare drop that spanner in my rooms.” And “My girls would never have left oil on my carpet.”

Indicative of great possessiveness, the House Keeper displays all the matronly vigour of a mother duck with progeny in line

astern. Her carpets, her girls, her part of ship, easy does it lads, House Keeper is on her rounds. So forth.

Well I was feeling pretty confident, I had a tie on for once and the shoes had the worst of the dirt scraped off, and the laundry for once had not ruined my shirt, so I set the shoulders square and says, “Madame, many years ago, we new engineers in this industry were told to get really close to House keeping. Really close. We were told that Engineering and House keeping were like Pavlova and cream: impossible to think of one without the other. Even closer, like peas in a pod. As a young Chief Engineer I made it my duty to stay within hailing distance of my House keeper, to remember her birthday, to discuss hotel affairs over a coffee, to provide a warm ambience mutually beneficial to our several objectives.

“Further,” say I warming to the theme, “There was a respect and camaraderie developed between our Departments which undoubtedly was good for the hotels and all who sailed in them.”

Sort of wafted on a bit more in this even to my ears sometimes confusing line of thought, and then waded in with the cruncher.

ZELBRITE FILTER MEDIA TICKS ALL THE BOXES Better Filtration - Down to 2 Microns Saves Water - Up to 50% Saves Chemicals - Less Top Up Water to Treat Saves on Heating - Less Top Up Water to Heat It is NOT a recycled product & has a far smaller foot print than glass.

Does your current filter media offer you the same savings?

Does it come with all 3 of these approvals?

I said, “Madame, in all these years in so many hotels and working with so many House keepers, I have never heard the like of your statement. Madame you must understand that we do not grow trees in hotel guest rooms. Certainly we have potted plants, a bowl of flowers, a bit of old wood in a mock fire place perhaps, but please believe me when I say to you that trees growing in our rooms is a situation extremely unlikely. Indeed unheard of.”

So on.

And to her credit, the lass stood tall and took my point of view very well. If, that is, you could dismiss the changing pallor of her face, a kind of sunset hue deteriorating into the pallor of a full Atlantic gale; darkening clouds, the odd lightning flash, you’ve seen the sort of thing. But there was no stopping me.

I had the bit in my teeth and I was oblivious to the storm up ahead, I was in a word at full throttle.

“Madame.” I went on, “Bob Burns, the founder of Regent Hotels used to say that if a guest wanted an elephant we were to supply same without a murmur. Only the colour would be grounds for discussion: maybe a pink elephant will take a little longer sir.

That sort of thing. But a tree in sir’s room is something even Statler would have shuddered at.

For More Information, Contact Peter Rabbidge on (02) 4651 2377 or 0407 078 075 | www.zelbrite.com

74

“Does sir wish for an Oak tree? A New Zealand Kauri? Or would a little old Californian Redwood suffice? Please bear with us sir for an hour or two as we tee up the helicopter, the cranes and

which you know is about to crush and obliterate. This was what I saw on House keeper’s face and heard, I swear within House keeper. Deep down. And then she spoke!!

jack hammers and bulldozers, the dynamite and howitzers and such. Miracles you understand we handle every day sir, but a tree!!”

I had been vaguely aware of a kind of subterranean rumble during this monologue, in truth to my ears a pretty good speech, a good example of the hey House keeper you and me are good buddies right? But don’t try to get one over me too often right?

And I was puffing the old chest out with an another-one-forEngineering grin stretched across the face when again I heard what sounded like a deep forbidding rumble or thunder, and I looked at House keeper and said. “Bit of a change in the weather seems like.”

My everlasting mistake was to look at the woman when I uttered those words! The signs of an Atlantic storm were all there, you’ve seen those films where the towering wave is about to break over the ship, the huge indescribable mass of the thing, the force

“Mr. Weenink,” she says, her eyes flashing, her face alarming with controlled rage, her body quivering under the tempest, so on, “When I say there is a tree in a guest room I mean exactly that, and I would ask you to come with me to see the same. Following which, we will have coffee and over the next 30 minutes I will tell you precisely my own thoughts about the respect and camaraderie developed between our Departments you mentioned, and I will expect you in future to put your money where it seems your mouth apparently is. Now, do you want to bet on this tree or are you going to back off into safer waters?”

She had me neatly tied, it was the betting bit that foreshadowed the end to the story. No man in his senses will bet against a House keeper convinced of her honour. Best to retire with dignity, and together we found the room in question, (she still in force 9 mode and magnificent under full sail) and there it was, all 15 centimetres high rooted under a carpet corner, behind a cabinet and thriving.

Investigation showed that storm water had traced down the building wall cavity and the tree had found the moisture. How did the seed get there in the first place? Heaven alone may know.

It was the only thing House keeper and I agreed upon!

75

PRODUCT NEWS DRAINVAULT AUSTRALIA PRESENTS THE ULTIMATE FLOOR WASTE PROTECTION SYSTEM FOR ODOURLESS & HYGIENIC DRAINS DRAINVAULT’S unique design LOCKS out odours, allows for control of bacteria and prevents pest entry.

This design eliminates the entry of unwanted creepy-crawlies through your drainage system.

DrainVault by DRAINVAULT AUSTRALIA is the premium floor waste system providing 24/7 protection, from harmful Odours, pest invasion plus other unique features, while maintaining a healthy hygienic environment and is suitable for all industrial and household applications.

The product design also prevents items of jewellery such as dropped rings, earrings etc for disappearing into the drainage system and are easily recovered.

The body material resists the growth of harmful bacteria further assisting in the provision of a healthy environment. The Grate is manufactured to the highest standards comprising a chrome plated quality cast material. The sealing effect of this design is not affected by changes to external conditions that an “S” bend experiences. This is

due to the inclusion of a built relief valve that maintains a balanced pressure to the water seal.

DrainVault can be installed in both existing or new buildings.

For further information please contact HY.GIENE Australia, Ph 1800 616 930 Email: sales@hygieneaustralia.com.au

Nero Universal Travel Adaptor A Multi-purpose adaptor that allows visitors to Australia & New Zealand (or locals who have purchased overseas appliances) to use them in Australia & New Zealand.

Weighing only 115 grams, the compact and lightweight power adaptor can be comfortably transported without adding bulk or weight to your travel bag. The Nero Universal Travel Adaptor caters for plugs from over 150 countries, making it perfect for visitors to use international electronic appliances in the comfort of their office or hotel room. Also suitable for use in Ireland, Singapore, Hong Kong, parts of the Middle East and Africa.

Does not convert voltage. Use a transformer if necessary. Does not take South Africa and India plugs.

• Accepts both earthed and non-earthed items • Converts USA & Asian power plugs for use in Australia and New Zealand

76

• Accepts EU/Japan/USA/UK plugs • Compact and lightweight • Protects your equipment from power surges

With a one year warranty, this Nero Universal Travel Adaptor is in cartons of 20 with the product code 74555.

For more information please visit www.weatherdon.com.au or send us an email to sales@weatherdon.com.au

Certus Management Information System (CMIS) by Electrolux Importantly, data can be examined and be used to identify and remove any wastage, therefore minimising costs.

CMIS keeps a complete log of all maintenance work performed on your machine.The logged maintenance statistics tell you what was done, when and by whom. In additional it will alert you to minor problems and/or human errors.

Importantly, you automatically receive messages on your PC suggesting ways to solve these problems.This feature is especially useful when trying to determine if you are dealing with human error or an actual equipment fault.

Complying with regulations More and more laundries are having to comply with tough regulations. A key requirement of these regulations is validation. CMIS generates extensive reports direct to your PC that provides this process validation and proof of compliance, therefore ensuring customer demands and government regulations are meet.

Easy to learn – easy to use How to fine-tune for maximum profits and efficiency Minimising cost, maximising efficiency, and complying with stringent hygiene regulations are three key fundamentals every hotel laundry strives to achieve.

Trained Electrolux personnel will install CMIS for you and provide appropriate training.The actual downtime caused by installing CMIS is minimal, usually no more than a few minutes for each machine – which means most medium sized laundries can be fully equipped in less than one day.

Electrolux’s easy-to-use Certus Management Information System (CMIS) is a software package which provides hotel professionals with vital information about their laundry equipment in order to meet these requirements.

For further information or to receive a free brochure contact Electrolux Professional on 1300 888 948 or email sales@electroluxlaundry.com.au

CMIS provides the following process information; • Statistics (running hours, idle time, machine usage, cost calculations) • Total consumption (water, energy and detergent) • Process validation (printable reports) • Maintenance intervals (all actions are logged) • Error alerts (recommend actions provided) Just as significant, CMIS presents these statistics in an easy-to-understand graphical format on your computer into programs such as Microsoft Excel.

CMIS can be installed in up to 30 machines in one location – which means users can optimise the performance of a network of washer-extractors, tumble dryers and ironers.

IS IT COMMERCIALLY SUITED? This is a question that is not asked enough by many hotel operators and maintenance managers. Having been in the hospitality industry for many years, I have all too often seen new properties built and existing ones refurbished using inferior products that, if anything, may just be suited to a home use environment – nothing demanding or out of the ordinary.

Hospitality is about the guest’s experience – a pleasant and comfortable stay, with restful sleep. Based on this, a room should have the appropriate décor (not the same as home), comfortable lounge and dining options, and appropriate bed. Unfortunately, the guests are also the ones that seem to put the rooms to the test by enjoying their ‘freedom’ away from home.

It is easy, and often initially cheaper to go to the local furniture shop and purchase the sofa-bed on sale (made overseas from some fabric which is unknown), or to order a cheap bed which ensures the slumbering guest sags deep into it and hears the clunk of all the springs. There is also the cheap flooring options in carpet that stain just by walking on it – and no matter how much you clean it, they always look dirty...

Unfortunately the lack of a long-term approach into such acquisitions results in increased maintenance costs, and often-premature replacement.

Is it commercially suited? Ask us, and the response is always yes for all of our furniture packages or refurbishment options. We also

have access to a custom made carpet that is ‘colourfast, stain-proof, and bleach resistant’ (subject to terms and conditions), which make it commercially suited for areas with high-traffic, heavy use and even where bleach can be an issue (such as from housekeeping trolleys).

If budget is a limiting factor of your project, it may be best to stage your refurbishment, or find a compromise on the design, rather than on the performance ability of the products. Contact us, and we can also assist with your planning and specifying needs.

This article was written by Czarina Washington, Procurement & Refurbishment Solutions Australia

77

The Next Generation of Electronic Pool Testing Has Arrived and IT’S A WINNER! The Scuba II wins the “Golden Wave” by Europe’s largest circulation pool & spa magazine “Schwimmbad & Sauna”. The award recognises the Lovibond® Scuba II as an outstanding product in design and practicality. Recognised for its innovative, ergonomic design and low cost.

The key to this innovation: “Scuba II” makes it possible to carry out control measurements of pool water, immediately and accurately. Immersing the unit causes the integrated measurement chamber to fill with water. A reagent tablet is added and this generates a characteristic colour which is measured using the photometric principle and displayed as a figure on the screen. Five different parameters can be measured in less than 8 minutes.

Waterlilly Australia Pty Ltd, importers of the entire Lovibond® range of water testing instruments and reagents, are proud to introduce the Lovibond® Scuba II Electronic Pool Tester to the Australian and New Zealand market. Waterlilly’s Managing Director, Yvette Thommesen says “the new Scuba II fills an important gap in the commercial and residential pool industry for a low cost accurate instrument. It fits nicely into the hotel and motel market due to its simple, tried and trusted methods – it’s a great option from our more professional commercial kits and it’s a big step up from test strips or a 4 in 1 visual comparator. This Scuba II has gained immediate acceptance and it has become our most popular instrument for the discerning pool operator”.

The Scuba II employs internationally approved test methods so it satisfies the Health Dept. requirements and guidelines for water analysis”. The Scuba II makes testing of pool water simple and low cost. The Scuba II is supplied ready to measure free Chlorine, total Chlorine, pH value, Cyanuric Acid (stabiliser) and Alkalinity M. The new Scuba II design introduces enhanced features and innovative design concepts to enable easy handling and operation – it’s child’s play, really.

The Scuba II is eye catching with it’s ergonomic oval shape that fits comfortably in your hand and with its new large display area of 3 x 2.2 cm it’s easy to read measurements.

And it swims... A great improvement in the development of the Scuba II is that it will float in water and is IP68 waterproof. Accidents can happen and these features ensure that the meter is robust enough to endure and can be rescued easily should an accident occur.

For a quote or literature for the Lovibond® Scuba II Electronic PoolTester contact: Waterlilly Australia Pty Ltd Phone: 61 (0)2 9798 9975 Email: sales@waterlillyaustralia.com Visit us at www.waterlillyaustralia.com

Australia’s Lovibond Product Specialists for over 20 Years

Ample USB Charging Essential!

Matthew Skene of USBsockets.com.au says the latest in room device charging technology is their double power outlet fitted with twin USB ports.

Australian and NZ Standards certified, and fitting all standard double GPO’s, makes the change to USBsockets.com.au as easy as only minutes for your electrician. Leading Hotels of the World are installing these sockets into new buildings as well as retro fitting in refurbishment’s.

Environmentally friendly with no phantom leakage that is normally associated with charging

78

transformers, once the retractable doors on the sockets close after charging, the power to the port is cut.

The endless requests from hotel guests for chargers is eliminated.

For more information visit: www.usbsockets.com.au

79

80