Student Residences Management Journal Volume 11 No 1

THE AUSTRALASIAN PP324494/0062

SRMJ

The Australasian Student Residences Management Journal

APRIL 2016

Volume 11 No. 1

Student Housing Conference & Events Campus Life

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SRMJ

AACUHO FEATURED

The Australasian Student Residences Management Journal is published by Adbourne Publishing in conjunction with AACUHO, the Australasian Association of College and University Housing Officers Inc.

5

AACUHO President’s message

7 Celebrating our past, shaping our future

8

Conference schedule

15 25th anniversary

conference speakers

19

eflections on R 25 years of AACUHO

22

AACUHO’s rich history

24

2016 AACUHO Blood Drive

27

Providing a warm welcome

29 The changing technological

landscaper of student housing

31

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32 A new era for Monash Residential Services!

37 2015 wellbeing in tertiary study symposium

39 43

The Hunting Ground Australia Project ACUHO-I – Serving size

46 CUBO International Study Tour & Summer Conference

49 50

Durham to down under Online alcohol educational module

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Are you really that different?

53

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DISCLAIMER Adbourne Publishing cannot ensure that the advertisers appearing in The Australasian Student Residences Management Journal comply absolutely with the Trades Practices Act and other consumer legislation. The responsibility is therefore on the person, company or advertising agency submitting the advertisement(s) for publication.

Adbourne Publishing and The Australasian Student Residences Management Journal reserve the right to refuse any advertisement without stating the reason. No responsibility is accepted for incorrect information contained in advertisements or editorial. The editor reserves the right to edit, abridge or otherwise alter articles for publication.

All original material produced in this magazine remains the property of the publisher and cannot be reproduced without authority. The views of the contributors and all submitted editorial are the author’s views and are not necessarily those of the Australasian Association of College and University Housing Officers, or the publisher.

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AACUHO FEATURED

President’s message I

t’s hard to believe we’re already three months into 2016, but it’s fantastic to highlight in this edition of the SRMJ, that the countdown has well and truly begun to our 25th anniversary AACUHO Conference in mid-April this year. It seems only a moment ago that I was writing my last welcome, but here we are now six months down the track with this fantastic edition featuring a diverse array of articles and news – new residences at Monash, our upcoming Inter-Residential Blood Drive Competition and coverage of our Staff Exchange program participants, just to name a few!

This edition also showcases our exciting AACUHO conference schedule – including the diverse array of concurrent sessions, impressive keynote speakers, and our always popular social events. Those who have attended in previous years may have noticed a number of key changes this year which we hope will add value for all. Such changes include: • Enhanced submission guidelines for conference presenters, with a 300% increase in the number received by the review committee,

• The introduction of our mascot, Ressie, who has travelled near and far to member institutions, • The inclusion of a two hour professional development session on Friday afternoon covering StarRez, The Hunting Ground Film, Accidental Counselling and Crisis Intervention, • A shift from whole group member presentations to concurrent sessions enabling our attendees to pick sessions of the most value to their interests, • The addition of two fantastic new initiatives – our ignite session and panel discussion.

• The introduction of several new awards to be presented at the 25th Anniversary Gala Dinner

The Australasian Student Residences Management Journal

• And finally, as has been the case in previous years, an exciting Study Tour prior to the conference start, canvassing institutions in NSW and ACT leading into the conference (at the time of writing, places still remain – get in quick to secure your spot!)

With all this in mind, it’s not too late to register to join us in April and we encourage individuals from all sections of the accommodation and student affairs space to register today.

Whilst the AACUHO Committee and Conference Committee have been kept incredibly busy with plans for the conference since I last wrote in October, we’ve also been working away on a number of other new projects and initiatives. In December we hosted our final networking event for the year in South Australia on the topic of Accidental Counselling. Whilst only a small number of our members were able to attend, the topic was of great value, and our presenter on the day, Naomi Madsen, will be joining us on the Friday at the conference to present the topic again for those who missed this event.

Over the summer break applications were also open for our Staff Exchange Program, and I am delighted that we will be welcoming Hayden Grey from Victoria University, Wellington NZ and Christopher Tucker from the University of Surrey in the UK. Hayden will be spending time at St Leo’s with Mark Thornton in Queensland, and Christopher will visit both Sancta Sophia with Maryanne Pidcock, and spend a few days at La Trobe University, Melbourne.

Looking ahead, there are a number of activities, events and initiatives which we hope will be of value to our members. In particular we are delighted to launch our first-ever cross-institutional residential blood drive. Commencing 1 May, member institutions will have the opportunity to register their residence to compete with a great prize up for grabs.

Following on from the conference, AACUHO will also be hosting its first 2016 networking event in Western Australia at the Edith

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AACUHO FEATURED

Cowan Campus Living University Village on Friday 20 May. Staff can find out more information about the event on our website.

As we now lead into the final stretch before the conference, I’d also like to actively promote the opportunity for our members to nominate for a role on the Committee or undertake an Executive role. Now is the perfect time to get more involved in the student housing industry and nominations for committee roles must be received

by Tuesday 5 April.

As part of this transition, on behalf of the AACUHO Committee, I would like to formally acknowledge the contribution of Dom Kilduff, who after two years in the Treasurer role, will be stepping down this year. Dom has played a key role in the Executive during this time, providing essential support to the entire committee and the progress of the association. As one of his final duties, Dom will jointly guiding the Study Tour (alongside Jono Sadler), and attending the 2016 Conference, and we encourage all of our members to take the time to thank Dom for his role on the Committee over the past few years.

I would also like to formally thank the Executive Team (Vincent Wilson, Andrew Renfree and Dom Kilduff), our Executive Officer, Cate, and the Committee (Liza Allen, Steve Tucker, John Dance, Maryanne Pidcock, Dale Brosnahan, Jonathon Sadler and Mark Thornton) who have all contributed to the ongoing success of the organisation.

Finally, it is with sadness that I will be stepping down from the role of President, with overseas long service leave arrangements meaning an extended break from the office in 2016. I’ve had an incredibly rewarding time being a part of the committee this year, and hope to have made a positive impact, albeit small, on the growth of the organisation during my time at the helm. Whilst I am disappointed to not be able to attend the AACUHO Conference this year, and to be departing the role after such a short time, I have no doubt that my shoes will be well-filled for the 2016/17 term.

Whilst my time as President will be coming to an end this April, I look forward to remaining actively involved with AACUHO and am always keen to connect with others in the student affairs and student housing industry. Please do not hesitate to get in touch via email (L.Burge@latrobe.edu.au) or connect on Linked In (http://au.linkedin.com/in/lauracburge/) – we have so much to learn from each other!

Laura Burge AACUHO President Residential Education Manager, La Trobe University

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Celebrating our past, shaping our future W

ith the theme Celebrating Our Past, Shaping Our Future, our aim at the 25th Anniversary conference in 2016 is to provide a wide-ranging programme that will have relevance across the diversity of roles within the Student Housing industry. With an underlying focus on building upon success and preparing for the future, the conference will provide a variety of ways in which delegates can engage and interact to ensure their business, and their students, are successful for many years to come.

Celebrating Our Past, Shaping Our Future starts with celebrating you, the student housing professional. What has worked well in the past, and what support do you need to do your job well and support your students into the future? The higher education industry is currently faced with one of the most challenging and uncertain environments in history.

Our roles as student housing professionals are many and varied, with a wide range of skills and specialities required. The 25th Anniversary 2016 AACUHO StarRez Conference aims to provide a programme that will have relevance across the diversity of roles within the Student Housing sector by addressing four key streams: • Student Development • Management • Operations • Administration One of the best opportunities for personal and professional development is through making professional and personal networks.

If you have a workplace challenge, you can be sure that a colleague in another institution faces the same or similar challenge. The networking events at the annual AACUHO conferences provide excellent opportunities to share your expertise and gain insights into how other professionals respond to challenges in innovative ways.

There’s no better way to witness the building ideas, programs and systems used to support students on the ground than by visiting the student residences. Back again in 2016, the AACUHO Study Tour will include institutions from Melbourne to Sydney and many in between.

You’ll have the chance to view the facilities, and talk directly with staff

The Australasian Student Residences Management Journal

and students and learn how they support each other in order to succeed.

Please join us to celebrate AACUHO’s 25th Anniversary, and play your role in shaping the future of the industry.

Make sure you attend the 25th Anniversary 2016 AACUHO StarRez Conference in Sydney and take advantage of the many wonderful opportunities available.

Come and Collaborate with your Colleagues The 25th Anniversary 2016 AACUHO StarRez Conference is a unique opportunity for your organisation to connect with over 150 professionals from the student housing industry. You’ll meet delegates from a cross section of the industry including Head of halls and colleges, university department heads, bursars and business managers, deputy heads, deans of students, facilities managers, catering managers, residential life staff, administration and front of house staff.

A truly international audience Each year the attendance numbers at the annual conference increase and you can expect to meet delegates from all over Australia, New Zealand, Asia, the UK, North America and South Africa.

25th Anniversary 2016 AACUHO StarRez Conference The 25th Anniversary 2016 AACUHO StarRez Conference will feature engaging keynote presentations, concurrent workshop sessions, round table and Q&A sessions, and a variety of social events including the Welcome Reception, the 25th Anniversary AACUHO Gala Dinner & Awards Night, sponsored by StarRez and the famous Closing Conference Dinner.

From practical workshops through to large scale plenaries, the 25th Anniversary conference is sure to provide the knowledge, tools and networks that will support the professional development of all staff working in post-secondary education accommodation.

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AACUHO FEATURED

Celebrating our Past, Shaping our Future www.aacuho.epicconferences.com.au

Conference schedule Following is an overview of the conference schedule for the 25th Anniversary 2016 AACUHO StarRez Conference STREAMS Student Development

Management

Operations

Administration

TUESDAY 19 APRIL: 10:30 – 16:00

Half Day Study Tour

Sydney CBD

16:00 – 19:00

Registrations Open

Grand Ballroom Foyer, Four Seasons Hotel Sydney

16:30 – 17:30

International & New Delegates Reception

Grand Ballroom Foyer

17:30 – 19:30

AACUHO EXHIBITION OPEN

Ballroom 1

17:30 – 19:30

Welcome Reception & Exhibition Opening

AACUHO Exhibition, Ballroom 1

WEDNESDAY 20 APRIL: 08:00 – 17:30

Registrations Open

AACUHO Exhibition

08:00 – 17:30

AACUHO EXHIBITION OPEN

Ballroom 1

08:30 – 09:00 Arrival Tea & Coffee

AACUHO Exhibition

09:00 – 09:50

Opening Plenary – MC Welcome, Acknowledgement to Country

Ballroom 2

09:50 – 10:05

Gold Sponsor Presentation – BigAir Community Broadband

Ballroom 2

10:05 – 10:35 Morning Tea & Coffee

AACUHO Exhibition

10:35 – 11:30

Keynote Presentation – Mark McCrindle, Social researcher, best-selling author and influential thought leader

Ballroom 2

11:30 – 12:00

ACUHO-I and the World of Campus Housing Allan Blattner, ACUHO-I President and Director of Housing and Residential Education at the University of North Carolina at Chapel Hill

Ballroom 2

12:00 – 12:10

Launch of AACUHO Red Cross Blood Drive

Ballroom 2

12:10 – 12:50 Lunch / Networking with Exhibitors

AACUHO Exhibition

12:50 – 13:30

Ballroom 2

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AACUHO Annual General Meeting

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13:30 – 14:10

14:10 – 15:00

IGNITE 20/20 Session: New in 2016!

Variety of short sharp information sessions from fantastic speakers on a range of topics.

Ballroom 2

Concurrent Session 1 Moving Out and Moving On – Supporting the Transition from On Campus Accommodation to Off Campus Accommodation Presenters: Jacqui Thompson, Elizabeth Black, Kristine Papadopoulos, Carolyn Ballagh Member Presentation

Ballroom

Academic Culture – Exploring the State of Play Presenter: Joanne McRae Roundtable/Workshop

Studio 1

Youth Mental Health Fitness and Early Prevention Presenters: Ana Torres, Rebecca Palmer Roundtable/Workshop

Studio 2

Getting Started on the Road to Social Engagement Presenters: Daniel Wardrop, Dr Andrew O’Brien, Will Hohman Member Presentation

Studio 3

National Census of University Student Accommodation Providers Presenter: Peter McDonald Member Presentation

Gallery 2

15:00 – 15:30 Afternoon Tea

AACUHO Exhibition

15:30 – 16:00

Technology Talk sponsored by StarRez

16:00 – 16:10

MC Update

Ballroom 2

16:10 – 17:00

Concurrent Session 2 RAMPing up Alumni Participation in Student Residences Presenters: Edwina Ellicott MaMM, Jodie Lawer Member Presentation

Ballroom

From RA to RM: A Shift in Focus for Residential Leaders Presenters: Jen Elhindi, Jamie-Lee Costa Member Presentation

Studio 1

AACUHO Administration Network Presenter: Rachael Phillips Roundtable/Workshop

Studio 2

Transformation of the Product: Fashioning the Foundations for the Next Generation of Student Residents Presenters: Samantha Schofield, Peter Warrington Member Presentation

Studio 3

Please Show Me Your Probe Thermometer? Deputy Head Meets Public Health Officer and Enters the World of Food Safety in a Big Way. Presenter: Dr Nerilee Flint Member Presentation

Gallery 2

25th Anniversary Gala Dinner including the Annual AACUHO Awards for Excellence Sponsored by StarRez

Ballroom 2

19:00 – 23:00

The Australasian Student Residences Management Journal

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AACUHO FEATURED Thursday 21 April 2016 08:00 – 14:00

Registrations Open

AACUHO Exhibition

08:00 – 14:00

AACUHO EXHIBITION OPEN

AACUHO Exhibition

08:30 – 08:50 Arrival Tea & Coffee

AACUHO Exhibition

08:50 – 09:00

MC Update

Ballroom 2

09:00 – 09:30

Panel Discussion: What do students really want from their accommodation experience?

Ballroom 2

09:30 – 09:40

Silver Sponsor Presentation Alcocups

Ballroom 2

09:40 – 10:30

Studio 1 Concurrent Session 3 Can’t Beat ‘Em, Join ‘Em: Why A Student Driven Social Media Communication Strategy is the Future Presenter: Bell Yeo Member Presentation Residential Leader Training: Providing a Comprehensive Training Program to Incoming Student Staff Presenters: Jen Elhindi, Jamie-Lee Costa Roundtable/Workshop

Studio 2

Honest Conversations about Drugs and Drug Users Presenter: John Dance Member Presentation

Studio 3

UniCAN: Alcohol Accreditation Program Presenters: Ashley Gurney, Mary Sparks, Melissa Suckley Q&A Session

Ballroom

10:30 – 11:00 Morning Tea & Coffee 11:00 – 11:50

11:50 – 12:40

12:40 – 13:10

Ballroom 2

Concurrent Session 4 Building Restorative Communities Within Halls of Residence Presenter: Hayden Gray Member Presentation

Ballroom

The Life Cycle of NRAS Reporting Presenter: Dale Brosnahan Roundtable/Workshop

Studio 1

Learning Via a Culture of Feedback Presenter: Peter Muling Member Presentation

Studio 2

Move Out! Shaping a Sustainable Future Presenter: Siobhan Fisher Member Presentation

Studio 3

Enticing and Employing the Right Staff Presenter: Adam Campbell Roundtable/Workshop

Gallery 2

25 years of AACUHO – 160 years of Australian University Residence Dr Ian Walker, Head, Toad Hall ANU; President, University Colleges Australia

Ballroom 2

13:10 – 14:00 Lunch 14:00 – 14:30

AACUHO 2015 / 2016 Committee Meeting

14:00 – 17:00

Delegate Afternoon Tours or Afternoon at Leisure Delegate Tour 1. Paniq Room Delegate Tour 2. Taronga Zoo Delegate Tour 3. Manly Tour

14:30 – 15:00

AACUHO Exhibition

Keynote Presentation Les Twentyman, Full time street outreach worker for more than 25 years

AACUHO Exhibition Meeting Point: Foyer of Four Seasons Hotel Sydney

AACUHO / UCA Bi-Annual Meeting Dinner – own arrangements For a range of options, please go to the registration desk

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AACUHO FEATURED

Friday 22 April 2016 08:00 – 16:00

Registrations Open

AACUHO Exhibition

08:00 – 16:00

AACUHO EXHIBITION OPEN

AACUHO Exhibition

08:30 – 09:00 Arrival Tea & Coffee

AACUHO Exhibition

MC Update

Ballroom 2

Concurrent Session 5 INXcess: Would the US Approach to Alcohol Education Rock or Roll in Australia/New Zealand?

Presenter: Jamiyl Mosley Member Presentation

Studio 1

Enhancing your Business Through StarRez Presenters: Brid Corrigan, Judy Lee, Marlita Foster Roundtable/Workshop

Ballroom

The Mobile App Strategy Session: A Better Way to Communicate?

Presenter: Jordan McArthur Roundtable/Workshop

Studio 2

Integrating your Residence with the University Presenters: Dr Ashvin Parameswaran, Cameron Bestwick Member Presentation

Studio 3

Getting the Best Out of Your Student Leaders Presenter: Alice Draffin Roundtable/Workshop

Gallery 2

09:55 – 10:05

Silver Sponsor Presentation Australian Bedding Company

Ballroom 2

10:05 – 11:00

Keynote Presentation Troy Hendrickson, The “Doctor of Impact”

Ballroom 2

09:00 – 09:05

09:05 – 09:55

11:00 – 11:30 Morning Tea & Coffee 11:30 – 13:30

AACUHO Exhibition

Professional Development Sessions PD Session: Accidental Counselling PD Session: Crisis Intervention PD Session: The Hunting Ground Australia Project PD Session: Safety & Sexual Harassment PD Session: StarRez Expert Panel & 1-on-1 Sessions

13:30 – 14:20 Lunch/Networking with Exhibitors

AACUHO Exhibition

14:20 – 14:50

Red Frogs Presentation

Ballroom 2

14:50 – 15:40

Concurrent Session 6 Protect Your Head: Building Community and Shaping Our Future Presenters: Chris Ronan, Tracey Guest Member Presentation

Ballroom

Accommodating the Now Generation Presenters: Marion Bayley, Kerry Uebergang Roundtable/Workshop

Studio 1

The Dandjoo Darbalung Program – a Successful Model for Indigenous Support Presenter: Lynn Webber Member Presentation

Studio 2

Connecting for Success: Global Promising Practices on Residential Student Engagement Presenters:Allan Blattner, Colin Marshall Special Interest Session

Studio 3

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AACUHO FEATURED

ResLearn: Supporting and Celebrating the Academic Achievement of Students Who Reside at UON Student Living Presenter: Jen Elhindi Member Presentation 15:40 – 16:00 Afternoon Tea & Coffee

Gallery 2

AACUHO Exhibition

16:00 – 16:50

Keynote Presentation Steven Bradbury, Olympic Gold Medal Speed Skater

Ballroom 2

16:50 – 17:20

Conference Wrap Up

Ballroom 2

19:00 – 23:00

Closing Conference Dinner Sponsored by BigAir Community Broadband and Nettletontribe

Please note that this is a guideline only and is subject to change at any time.

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25th anniversary conference speakers

AACUHO FEATURED

AACUHO is delighted to announce its line-up of keynote speakers for its upcoming conference. Joining us in April will be Steven Bradbury, Les Twentyman, Mark McCrindle, Dr Troy Hendrickson Allan Blattner and Dr Ian Walker.

Steven Bradbury Transitioning from being an expert speed skater to an expert speaker has been an interesting ride over the last 10 years. Steven has presented at over 750 conferences and events in 15 countries and still loves it. He loves the adrenalin before going onstage and loves that his strategies for success in business and in life are able to inspire and help people.

Twentyman knows more about our streets than most. Having originally established the Care for Kids Program featuring high profile AFL footballers, the Smorgon 20th Man Fund Youth Refuge and Back to School Program and the annual Children’s Christmas party, Les regularly features on documentaries including on the Ohio gun buyback scheme, LA Gangs and Heroin Without the Hype.

Steven Bradbury’s remarkable and unlikely victory at the 2002 Salt Lake City Winter Olympics was achieved after a spectacular final-lap spill took out his four rivals. Bradbury threw his arms up in disbelief and smiled as he crossed the finish line.

In recent years, Les has since returned full time to his first passion: the 20th Man Fund, shining a light on the trends in emerging youth issues including gang violence, weapons carriage and its relationship to the growing incidence of truancy in our education system. The hard hitting The Realities of Cyber Bullying DVD and ‘Knives Trash Lives’ CSA are testament to Les’ pull-no-punches approach to exposing the damage caused to youth through peer pressure and social media.

His gold medal win was not entirely as fortuitous as many would believe. Bradbury knew his limitations and also the unpredictable nature of short track racing. Half the battle is staying on your blades, and Bradbury did just that, right when it really counted. Dubbed ‘the luckiest gold medalist’, Bradbury won fans the world over for the honesty and humility he showed after the win. He saw his victory as reward not for one race, but for a decade of hard slog that has included more than his share of misfortune.

In Norway, 1994, a race accident led to him being impaled on a skate and creating a cut so extensive he lost four litres of blood and required 111 stitches. He was extremely lucky to survive. A training mishap in 2000 broke his neck and forced him to spend six weeks in a halo brace.

Steven Bradbury again fought his way back, and two years later that neck was in the headlines again – only this time it was supporting an Olympic Gold Medal.

In addition to his motivational and inspirational ability as a corporate speaker, Steven Bradbury also brings sound business principles learnt through running his own company RBC Revolutionary Boot Company, which makes specialised skates and cycling shoes.

Just as in sport, Steven believes there are two factors to his success. First, you need the determination and resilience to put in the hard work required and ensure your preparation is complete. Second, you have to take a risk. At RBC, and in Steven’s speed skating career, he took many chances.

Some worked, some didn’t. After winning a swag of Olympic and World Championship medals and exporting custom speed skates and cycling shoes to 23 countries RBC was sold to a Chinese manufacturer in 2012.

Mr Steven Bradbury appears by arrangement with Saxton Speakers Bureau Les Twentyman OAM As a full time street outreach worker for more than 25 years, Les The Australasian Student Residences Management Journal

Mr Les Twentyman appears by arrangement with Saxton Speakers Bureau Mark McCrindle Mark is an award-winning social researcher, best-selling author, TedX speaker and influential thought leader, and is regularly commissioned to deliver strategy and advice to the boards and executive committees of some of Australia’s leading organisations.

Mark’s understanding of the key social trends as well as his engaging communication style places him in high demand in the press, on radio and on television shows, such as Sunrise, Today, The Morning Show, ABC News 24 and A Current Affair.

His research firm counts amongst its clients more than 100 of Australia’s largest companies and his highly valued reports and infographics have developed his regard as a data scientist, demographer, futurist and social commentator.

Dr Troy Hendrickson “The Doctor of Impact” and his work has spanned across six continents and 50 countries. He has worked in a wide spectrum of environments and assisted people from all walks of life, geographic locations and age groups from youth leadership initiatives, health care professional transformations, massive Government change projects all the way through to Senior Executive, Middle Management and Early Career interventions.

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ACCUHO FEATURED

His passion is helping people transform beliefs into behaviours and make a leadership impact regardless of their position, title or career stage. To this end, Troy has been involved with SMEs, Charitable Organisations, Government Agencies and Nonprofit Organisations in addition to his significant time spent working with Multinational Companies and Global Fortune 500 companies throughout the world. He has worked with the Financial Banking sector, the Healthcare and Pharmaceutical sector, the Mining and Resources Sector, the Education Sector and the Aviation Sector.

Allan Blattner is the Director of Housing and Residential Education at the University of North Carolina at Chapel Hill. In that role, Allan serves as the chief housing officer and manages a comprehensive campus housing operation for 10,000 residents including business services, residence life and education, family housing, administrative services, housekeeping, maintenance, human resources, marketing and public relations, and information technology. Within these operations, he oversees 500 full and part-time employees, an annual operational auxiliary budget over $54 million, and over 3.3 million square feet of facilities.

His diverse background as a dual citizen of the United States and Australia has included time spent in the corporate world within the pharmaceutical industry as well as teaching at several universities as an adjunct professor in MBA programs worldwide. Previously, Troy was also the Director of a Postgraduate Leadership Program (the Master of Business Leadership Program at the Curtin Graduate School of Business in Perth, Australia). His teaching focus at the postgraduate level and teaching involvements in MBA programs globally have been positioned in the areas of: Leadership Development, Sustainable Leadership Practice, Organisational Behaviour, Diversity Management, Global Leadership, Professional Selling, Consumer Behaviour and Marketing.

He has accumulated numerous teaching accolades over the years for his delivery style.

Before coming to UNC, Allan was the Senior Associate Director at UNC Charlotte for 15 years. Prior to moving to the Carolina’s, he was the Director of Residence Life at Allegheny College (PA) and has also worked in a variety of Residence Life leadership positions at Ohio University, The University of Vermont, and San Diego State University.

Dr. Hendrickson has extensive practical experience and therefore values his reputation as a ‘prac-ademic’ that translates complexity into simplicity resulting in transformation beyond just information. Troy has been involved in a variety of executive education programs, keynote conference presentations and consulting projects with individuals and organisations throughout Asia, Europe, Africa, Australia, New Zealand and the United States. In addition to his highly energetic and thought provoking speaking endeavours, Troy is an author, avid fisherman and sporting fanatic. His sessions are always fun, useful and thought provoking.

ACUHO-I and the World of Campus Housing Allan Blattner serves as President of the Association of College and University Housing Officers-International (ACUHO-I). ACUHO-I has more than 1,000 member institutions, as well as more than 250 product and service providers, all dedicated to creating educational and enriching residential experiences on campuses located around the world.

ACUHO-I empowers these efforts through commissioned research, educational events, and an invigorating professional network. During his remarks, Allan will share some Association updates as well as information about opportunities for professional engagement in ACUHO-I around the globe.

Allan Blattner Allan Blattner, ACUHO-I President and Director of Housing and Residential Education at the University of North Carolina at Chapel Hill

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He has also served in a number of leadership positions within housing and student affairs professional associations. Allan is currently the President of the Association of College and University Housing OfficersInternational (ACUHO-I). ACUHO-I represents over 1000 institutions in 22 countries. Additionally, he has served as Director of Work Force Development on the ACUHO-I Executive Board (2009-2012), ACUHO-I Program Committee Chairperson (2002-2003), ACUHO-I Benchmarking Committee Chairperson (2007-2008), ACPA Commission III Directorate Board Member (1997-2000), and as member of the 2000 ACUHO-I, 2005 SEAHO and 2005 NCHO Conference Host Committees.

Allan has participated on numerous external review teams and served as a consultant for campuses around the country. Allan has presented as a keynote and interest session speaker at state, regional and international conferences on topics ranging from staff supervision to housing master plans. He has served on the faculty of the National Housing Training Institute, the South African Housing Training Institute, and STARS College. Additionally, he has authored chapters in Campus Housing Management: Campus Housing Past, Present, and Future and the past two editions of Advice for Advisors and has several articles that have been published in The Talking Stick.

Allan holds a Bachelor of Arts degree in Public Administration from San Diego State University and a Master of Education (Higher Education and Student Affairs Administration) from The University of Vermont.

In the community, Allan coaches and referees club and school soccer and volunteers with several organisations in his community.

25 years of AACUHO – 160 years of Australian University Residence This year marks the 160th anniversary of the opening of Australia’s first university residence, St Paul’s College, University of Sydney. Its establishment was couched in controversy and compromise, with a determination by the founders of Sydney University that, unlike unreformed Oxford and Cambridge, it would be a secular institution, open to all, with no religious tests whatsoever.There would be no teaching of religion. Church based residential colleges could exist ‘on the side’, but residents must attend the lectures of and be examined by the University. While various compromises occurred, this was to be the pattern as universities and affiliated residential

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AACUHO FEATURED colleges, mainly owned and operated by religious foundations, were established in each of the capital cities prior to the outbreak of WWII. The end of the War saw the beginning of a significant change in university growth and development in Australia, including the opening of new universities and of university owned and managed residences, mostly along ‘traditional’ collegiate lines. Following the Murray Report, the 1960s and 1970s was a ‘golden era’ of commonwealth funding for university capital works, including for residential colleges and halls. With the end of government ‘largesse’ and the Dawkins reforms of the late 1980s, together with the funding cuts to higher education of the 1990s, there was nevertheless increasing pressure for student accommodation, particularly from a growing and fee-paying international student ‘market’.

Joe Massingham – poet, writer and former Head of Wright College UNE – founded AACUHO at a time when the establishment of universities formed from amalgamations and/or the transformation of CAEs, together with less funding and more corporate approaches to university governance and management, was bringing about a greater focus on the business of student housing, of operational needs and outcomes, and on the potential of partnerships with newly formed commercial providers. As student housing came to be seen as important but also as ‘non-core business’, tensions developed around the role of residence in the ‘academic enterprise’ and the ‘business of learning’. With the burgeoning of commercial providers, in partnership with or separate from universities, there is now a renewed

The Australasian Student Residences Management Journal

focus on the nature and quality of the student residential experience and community, not just on the provision of buildings and beds. As university residence in Australia began with compromise, to what degree can and should more ‘traditional’ collegiate arrangements be applied to what is often referred to as the ‘student housing industry’?

Dr Ian Walker, Head, Toad Hall ANU; President, University Colleges Australia Ian Walker worked in NSW government and independent secondary schools prior to appointment as Dean at New College UNSW in 1994.

He was awarded a PhD in the history of Australian universities and the establishment of colleges and halls in 2002, and was appointed Principal of The Kensington Colleges. In 2010 he moved to the ANU as Head of Toad Hall, a mainly graduate and international residential community; from 2011 to 2014 he was also Head of Ursula Hall.

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Reflections on 25 years of AACUHO: Q & A with Past AACUHO Presidents LAURA BURGE | AACUHO President

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s the countdown begins to our 25th year anniversary AACUHO Conference in Sydney in April this year, it marks the perfect time to reflect on some of the achievements and highlights of previous years. As current President, I had the honour of speaking with several former AACUHO Presidents, discussing their time in the role, their proudest moments, the trends they have witnessed in the student housing industry and the advice they would provide to both newcomers and those interested in a committee role.

Joining in on the conversation were past President’s: • Edwina Ellicott (2013 – 2015) • Colin Marshall (2011 – 2013) • Simon Scott (2009 – 2011) • Sean Brito-Babbapulle (2007 – 2009)

What do you feel were some of your proudest moments during your terms as President?

Sean Brito-Babbapulle: Ultimately it was great to be able to give back to an Association that has given a lot to me at a personal and professional level. I would also like to thank the Association for bestowing a life membership on me in 2015, it was a great privilege and honour!

Simon Scott: Like Sean has mentioned, it was a pleasure to serve on the AACUHO Committee for so many years and contribute to the future direction of the Association. The memories for me revolve around getting together with the Committee and thrashing out ideas, meeting so many different people from different organisations who collectively share very similar goals and motivations, establishing the study tours into a more frequently occurring event, and just generally The Australasian Student Residences Management Journal

developing AACUHO into the kind of association to which people want to belong.

Edwina Ellicott: I enjoyed undertaking the role of President immensely. It was a real privilege to be a part of a group that was so committed to the industry. I found presenting awards to individuals and groups which recognised their achievements in the industry also very rewarding.

Colin Marshall: Like others have indicated, the committee along with members at large worked hard on a range of initiatives and projects in support of the association and profession during my term, but for me there were a couple of achievements which I think have helped cement AACUHO’s place as an influential voice within the tertiary Education sector – the first, forging stronger alliances with University Colleges Australia (UCA), International Education Association Australia (IEAA), College University Business Officers (CUBO) in the UK and Regional Universities Network (RUN) just to name a few.

Secondly, it was very exciting to introduce new engagement and recognition activities including the member networking events and launch the AACUHO Awards for Excellence.

What do you think have been some of the most significant changes or trends in student housing over recent years and in particular, since your time as President?

Colin: Well of course the Tertiary Education sector not just in Australia and New Zealand, but across the globe, has changed significantly in recent years. The uncertainty that we all hear about in relation to education and economic policy is a constant theme. More specifically with housing, the partnerships that institutions have developed with private providers has assisted in increasing the number of student residential beds available which has been par ticularly beneficial in terms of addressing the significant unmet demand for beds.

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AACUHO FEATURED

Additionally, I’ve observed the growing importance of campus housing to the student experience, particularly in relation to the role it occupies in the student transition, retention and success puzzle Sean: Similar to Colin, I also believe there has been a shift back towards on-campus tertiary residential accommodation, with an emphasis on pastoral care and support.The dramatic increase in the number of Residential Advisors in institutions (both Private and University) is great to see! I also think young university students are requiring or expecting more support and help than in the past.There seems to be a greater focus on academic success and less emphasis on the partying and drinking culture that used to be associated with tertiary residential institutions.

Simon: There is no doubt that the increase in available student housing is the number one change I’ve witnessed since my time as President.

Everywhere you look there seems to be more and more housing available and this is a great thing. Like Sean has indicated, the other drastic change is the unfortunate prevalence of mental health issues in our student cohort.

It is heartbreaking to see so many young adults in genuine trouble and on serious medication in order to function ‘normally’ within our society.

Edwina: As others have touched on, there has been significant growth and change in student housing over the last few years. I’ve found it to be such a dynamic and interesting industry, covering so many facets, from student development and wellbeing to constructing new buildings – and with constant growth, all of these areas are impacted. As Colin and Sean both mentioned there are also many new entrants, different student housing models, and increasingly the rest of the higher education industry is taking notice of the contribution that student housing makes to the student experience. With expansion and new builds, we’re also seeing really modern facilities coming on board, incorporating design and architecture that is purpose built to meet student needs and enhance their experience while attending university.

How do you believe you benefited from your time in the role of President?

Sean: From a personal perspective, I was able to develop my leadership, management and communication skills. Working beside twelve committee members from all backgrounds (management, hospitality, catering and administrative) and all states of Australia was fun and enjoyable – I learnt a lot from the experience!

Simon: Being President of AACUHO forced me to look beyond the daily grind of my own organisation and develop a broader picture of university housing in Australia as a whole. I learned that with great power comes great responsibility – particularly if you say something as President people are inclined to believe it so you had better make sure it is correct! The opportunity to represent AACUHO at ACUHO-I conferences in North America was of course a highlight, and finally, I really valued the satisfaction from contributing the time and effort for the betterment of the Association and its members.

Colin: The work we were engaged in during my term on the AACUHO Committee was energising and like Simon, I found that I was certainly buoyed by the fantastic colleagues that served with me. I also think my volunteer role on the committee added enormous value and perspective to my role as Director for Campus Life at my own institution (Federation University Australia).

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Edwina: For me there were many, many benefits. Building professional development skills and networks, leadership, teamwork and organisational skills all come in it to the role and juggling this will a full time job certainly kept me busy honing my time management skills. I also always found the experience good fun and the networks that I built both in Australia and overseas have proven invaluable. I was lucky enough to visit many different student housing operations around Australia, the US and Europe and there was so much value in meeting colleagues working in these premises.

Finally, what advice would you provide to those new in the housing industry or those who might be considering nominating for a committee position this year?

Sean: For those new to the industry the best advice I could provide is to be honest – looking after tertiary residential students has it challenges, so it’s important to be prepared for some ‘crazy’ things while in the role!

University students can be a handful. However, to be surrounded by young, smart, intelligent and enthusiastic young people every day is very rewarding and stimulating. Watching them grow and develop is such a pleasure, and to think you play a small role in nurturing them, makes it all worthwhile!

For those who might be interested in being more involved with AACUHO I think it’s important to highlight that it is extremely rewarding, and a great way of contributing and helping to shape the industry. Bear in mind, that it is the responsibility of the whole Committee to support the President in achieving the goals of the Association and don’t forget to make sure you get support from your institution to be on the Committee as well.

Colin: If, as a new professional, you see yourself as someone who likes to be at the forefront of the work that engages the campus housing sector, then joining the committee is a great way for you to both learn and lead.

The experience will undoubtedly assist you in the work you are engaged in every day.

Edwina: Exactly right! If you have some great ideas, willing to roll up your sleeves and have a passion for the industry, then join up.You really need to be able to commit the time and have the support of your workplace, but it is definitely worth the hard work.You’ll make some great networks and friends – I did!

Simon: To those who are new to the industry – WELCOME – you will not find a better home for your professional and personal development anywhere else in the industry. Get on board, get in deep, and soak it up – working with university students in an accommodation setting is one of the most rewarding, and let’s face it, FUN careers in which you could hope to be involved. Never be afraid to let the students know how much you enjoy working with them and how fortunate you all are to be in such an amazing environment. If you do all that and love it, then why not consider a role on the committee? The rewards are many, and this Association needs good people who are motivated and excited about improving the student housing experience!

Fantastic advice from AACUHO’s former President’s, and a timely reminder that nominations are now open for Executive and Committee roles! Find out more at https://www.aacuho.edu.au/ Thank you to Edwina, Colin, Sean and Simon for sharing their experiences.

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The Australasian Student Residences Management Journal

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AACUHO FEATURED

AACUHO’s rich history – 25 years of Memories

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n 2016 we celebrate our 25th Anniversary Conference and we have come a long way from our humble beginnings in Armidale. Below is a snap shot of our growth over the years: • KR (Joe) Massingham begins the Association 1990 based on ACUHO-I. Joe saw the need and validity of broad based membership – the housing officer • Ron White (AMC) & Angus Edmonds (UQ) among first Aussie ACUHO-I members • 1991 – First conference – UNE Armidale, Wright College, University of New England followed by Bendigo & Griffith (home of next two Presidents). The Knipes begin association with AACUHO by attending the first conference • 1992 – 2nd Conference Bendigo, La Trobe University and first nonAussie member & conference attendee comes from PNG • 1993 – Brisbane, Griffith University, attended by ACUHO-I President (Garry Johnson), plus some Kiwi delegates • 1994 – Secretariat established and the conference held at Adelaide, St Mark’s College.

• 1995 – Recognition as an ACUHO-I Region and inducted into the ACUHO-I Western District and the annual conference was held at Melbourne, Trinity College. StarRez becomes a sponsor

• 1996 – Perth conference, first International vendor (RMS) at ACUHO-I, ACUHO-I Presidential visit (Ginny Arthur) • 1997 – Conference held in Bathurst at Charles Sturt University.

Original Mission statement & strategic plan established and first OZ study tour in USA • 1998 – Conference held in Brisbane • 1998 – committee member Fran O’Brien passes away unexpectedly, and the committee creates the

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Fran O’Brien award in her memory • 1999 – The first Fran O’Brien Award presented at the conference in Canberra to Morris Shatford – La Trobe University, Bendigo. Australian Bedding Company (ABC) first exhibited • 2000 – Life Membership awarded to Joe Massingham at the Launceston Conference • 2001 – First hosted study tour ‘down-under’ (Vic & NSW) for USA members, attendance by US speakers (Maura Cullen). Conference held in Wollongong • 2002 – AACUHO goes offshore to Hamilton, New Zealand • An Aussie (David Holmes) first ever elected to ACUHO-I Executive from outside USA/Canada • 2003 – Conference held in Adelaide • 2004 – Inaugural Joe Massingham Service Recognition Award to Wendy Taylor. First conference to be held completely off campus at the Rydges Hotel, Melbourne. StarRez becomes the Silver Sponsor • 2005 – Inaugural Michael O’Leary Innovation Award presented to Ian Armstrong at the Sydney conference. StarRez becomes Gold Sponsor • 2006 – First USA vendor (Omni Locks) attends AACUHO conference on the Gold Coast. First issue of the SRMJ produced.

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• 2007 – Perth • 2008 – Canberra • 2009 – Geelong (Torquay) • 2010 – Brisbane • 2011 – Wellington, New Zealand and Study Tour of North Island • 2012 – Wollongong & NSW study tour • 2013 – Adelaide Conference & Victorian and South Australian Study Tour • 2014 – Melbourne Conference & Tasmanian and Victorian Study tour • 2015 – Brisbane Conference & NSW and Queensland Study tour.

Introduction of Association Online Membership Management System and Webpage • 2016 – AACUHO receives a refreshed logo, four new AACUHO Awards are launched, hosts the first AACUHO International Staff Exchange Program and introduces an inter-residential blood drive

The Australasian Student Residences Management Journal

competition. The organisation also plans to host its 25th year anniversary conference in Sydney. StarRez will celebrate 10 years as Platinum sponsor at this year’s conference

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ACCUHO FEATURED

2016 AACUHO Blood Drive T

he time has come to get our residents involved in some friendly competition as well as providing a valuable community service.

This year, AACUHO will be launching it first Blood Drive at the Conference in August. This is designed to get some inter college competition started while providing a valuable, lifesaving community service.

But some residences are bigger than others? That’s correct, however the winner will be determined by the college/residence with the highest percentage of participants. That means regardless of the number of residents you have, your still in with a chance to win!

We would like all resident managers to register their college/residence for the blood drive. Please see the AACUHO website and future AACUHO E-News emails for further details on how to register. .

We all then have three months to inspire, bribe, or convince our residents to donate blood.

The AACUHO committee would love to see you all getting involved in what should be a bit of fun and a life-saving competition.

The prize will be $500 for your college/residence and $500 to a charity of your college/residence choice.

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AACUHO’s First Staff Exchange Participants LAURA BURGE | AACUHO President CHRISTOPHER TUCKER | University of Surrey

Providing valuable and rewarding professional development opportunities, both for the organisation and its employees, is becoming increasingly challenging within the higher education environment. Offering the opportunity for staff to attend conferences has long been a popular option, however, time in attendance may be brief, interaction can be limited, and opportunities for development and learning can be restricted.

The costs associated with sending staff, particularly to international locations, can also be prohibitive.

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ith this in mind, the combination of a conference and the arrangement of a more meaningful exchange opportunity provides the potential to expand upon the value of such an experience, whilst providing multiple benefits for both participants and host institutions. Participants can gain new skills, motivation, perspectives and an expanded network, whilst host institutions gain a temporary staff member who can provide a fresh outlook and insight into the programs and services they provide.

Based on the success of a staff exchange program first hosted by La Trobe University in 2014 and 2015, AACUHO has collaborated with a number of Universities across Australia to offer and host multiple staff exchange opportunities as part of its 25th year celebrations in 2016.

Christopher Tucker from the University of Surrey, UK and Hayden Grey from Victoria University, Wellington NZ will be the first international staff to participate in this program in 2016. Christopher will join Sancta Sophia and Hayden St Leo’s as part of their stay in Australia. Both will join us at the AACUHO conference in April.

In this article, Christopher shares his thoughts on his upcoming visit: So, I am a little over a month out from frantically trying to get my personal and professional house in order before my three week stay down under.

I have securely fastened all of the corks I own to my hats in preparation and I eagerly await spending my first few hours in Oz conducting research as to the direction of the swirl in my toilet bowl. Australia I am on my way!

As I prepare for this epic trip and coordinate the logistics with my very accommodating hosts at La Trobe University and Sancta Sofia, I start to contemplate my hopes, dreams and aspirations surrounding my trip to your secluded island paradise.To place this trip in context this will be my first to an The Australasian Student Residences Management Journal

antipodean country but not my first experience as a foreigner in an English speaking culture. I am originally from the States but I have lived in the UK now for 18 years and if I have learned one thing it is that the shared language tends to mask a whole host of cultural differences that may not be appreciated on first glance.Year after year of living in the UK has allowed me to slowly understand the differences in attitude and culture both with my personal life and professional life.The methods I have learned and developed in the States needed adjustments and tweaks to fit a UK student audience to achieve the same outcomes as have the approaches to building and maintaining relationships. It is the differences that I find the most intriguing and useful and as I prepare for my trip to visit your institutions/conference it is these facets that will make my trip worthwhile.

As part of my role, I currently manage 6000 some odd students (some very odd) in a mostly campus based site at Sussex University. My team provide 24 hour pastoral care, welfare support, crises intervention, discipline management, student warden management, residential life and anything else students have thrown at us for the last 12 years. It will be mostly these areas I will look to focus on to gain insight in how your institutions approaches the challenges my team faces on a daily basis.

Don’t get me wrong I will take great comfort in the practices and areas where our schemes overlap and share common ideology, which I am sure will be ample. But in the places where we diverge in practice I hope to find some inspiration.The areas where you have pushed the envelope and tried something new and different, I will look to steal, (sorry I mean information share!), your approaches. Even, and maybe most importantly, the ideas and projects that have been glorious failures intrigue me most, as usually there are kernels of inspirations and creativity that may take me out of the comfort zone of current practice.

If I could make one request to you all, other than protecting me from all of the horrible bitey and venomous creatures that make up your fauna and flora, I would ask that you share with me all of your glorious successes and crushing failures in order to give me a good overview of your operations, challenges and cultural differences in the short time I have with you. And I promise to provide the same from the unique perspective of an American student services professional that is slowly being converted into a ‘pom’ on a tide of bad weather, dodgy accents and an increasingly ironic sense of humour.

AACUHO looks forward to welcoming both Hayden and Christopher in April 2016 and we encourage our members to introduced themselves at the conference and make the most of the international experience in the room!

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The changing technological landscape of student housing DAVID THOMAS | Community Relations, StarRez Pty Ltd

The changing landscape of the digital 21st century will continue to have a major impact on the way the student housing industry attracts, manages and communicates with students. Student expectations of products and services are constantly changing, which is forcing innovation by introducing new methods of delivering to and receiving information from them.The changing nature of software is also having an impact on back of house operations, whereby security compliancy, risk management, privacy, confidentiality and general efficiency all play a role in any business decision.

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tudents entering tertiary studies from high school are children of the information age.

They have been using computers and related services for many years, resulting in a strong familiarity with technology. This has, and will continue to, fuel expectations with whomever businesses they choose to interact with. Students are now managing their finances, communicating, studying, and applying for services online, and any housing operation that does not offer ways to facilitate this are unlikely to keep the students interest. Take for example a telephone call centre. Instead of spending the next hour on hold waiting to talk to someone, a modern call centre has a call back option, allowing the caller to save valuable time and continue on with the day. The call centre will simply call back once the caller is at the top of the queue. This is a service that consumers now expect, and it will have an impact on a customer’s decision on the companies’ products and services.

Technology now allows students to use email, social networking and video calls to communicate with staff, regardless of whether they work in residential life, admissions, or accounts. It allows students to view information about your institution, apply for a room, receive an offer, pay any fees or deposits, sign a contract, select a roommate, select The Australasian Student Residences Management Journal

a room, raise a maintenance request, change a meal plan and so on.

StarRez has worked with several universities over the last 12 months to implement student services such as this. Students can also view video walkthroughs of available rooms, common spaces, gardens and sporting facilities. All without having to deal with paper forms, mailing letters or telephone calls, which are all actions that many new students don’t expect to have to perform anymore. The digital information, communication options, and services that we offer are important factors in ensuring students will have a positive experience before, during and after their stay.

The changing nature of technology has also heavily influenced our business processes and management. As technology develops we also need to ensure that we have the correct governance and protocols in place to use that technology in a safe manner. Billing students is a great example. Online payments and direct debits are two of the most popular payment options provided to our students, however there are serious security risks that need to be mitigated in order to deliver these services. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for any businesses handling credit card information.

Failure to adhere to the regulations contained wherein can lead to data theft and fraud. Over the last two years StarRez has witnessed the introduction of credit card direct debits, replacing the more traditional bank account method. Students can register a credit card to be debited on a regular schedule safely and securely online, without having to fill out any forms and mail any letters. Providing the necessary security is in place, this is another example of a service that students now expect to be able to use.

As technology continues to develop over generations we must be constantly aware of what our student’s needs are so that we can serve them in a manner that they are both familiar and comfortable with.

Any business decisions on technology and related services should be considered carefully with this in mind. To do so ensures that your students will always have access to the services and tools they need to have a wonderful experience during their time on campus.

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Ressie’s travels!

Ressie is still travelling the country but so far has had a great time visiting our member institutions, and experiencing all that each place has had to offer. Ressie really wants to thank everyone for their generous hospitality. Ressie will be joining the International Study tour in April as they make their way to Sydney and can’t wait to see you all there. Woof! Woof!

• Southern Cross University • University Hall • Macquarie University Village • International House Darwin • Grace College • ANU Accommodation Services • Sydney University Village & UNSW Village • Queen Mary Building • Mannix College • University of Wollongong • Charles Sturt University Residence Life • Victoria University of Wellington • La Trobe University • University of Sydney Student Accommodation Services • UWS Village • Dunmore Lang College • St Leo’s College • Sancta Sophia College • Federation University Accommodation Services • Flinders University • The Research Cottage • RMIT Village • Curtin University • St Marks College • Griffith University • Deakin University • University of Technology Sydney Housing Service • UQ Gatton Halls of Residence • International House – Brisbane • ACUHO-I

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A new era for Monash Residential Services!

MINTO FELIX | Deputy College Head, Briggs Halls

Forging fast ahead in its aspirations to become a truly exceptional and international University, at the centre of the Monash strategy is developing spaces where students from Australia and around the world can come together, be inspired to learn and innovate, and feel a deep sense of belonging to a vibrant community.

Noticed immediately upon first inspection is the stunning physical infrastructure of the spaces – designed by some of Australia’s leading architects, including Jackson Clements Burrows Architects, Hayball Architects, McBride Charles Ryan Architects and Richard Middleton Architects, and built by global construction company, Brookfield Multiplex.

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Apart from the highly sophisticated, self-contained apartments, each hall is home to a range of shared common spaces, such as a common room, games room, floor lounges, music rooms, meeting room, and external seating for barbecues. Such facilities drive the community that is able to be fostered within the residence, and indeed are the spaces where most of the magic of living on campus occurs.

t is no surprise then that Monash Residential Services (MRS) has just opened four new dynamic Halls of Residence in the heart of the University’s Clayton Campus, enabling the opportunity for an additional 1000 students to live on campus and add to what is already a well-established residential community.

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Each Hall of Residence is built with sustainable design principles in mind, so as to achieve a Green Building Council of Australia’s Green Star www.adbourne.com

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‘5-Star as-built,’ rating (an award that some of the existing residences already hold!). The new Halls are situated within a dynamic landscape that includes the development of new food outlets, post-graduate study spaces, gymnasium, and a supermarket literally at the doorstep of the residents’ homes.

Moving beyond the built environment, once one enters these Halls of Residence, it is hard not to feel steeped deep in the culture that is only just beginning to be shaped. Equally, there is a palpable connection to the past Monash leaders after whom these residences have been named.

This includes Turner Hall, named after historian and fiery political activist, Ian Turner; Campbell Hall, paying homage to the first female professor and dean of a law school in Australia in Enid Campbell AC OBE; Holman Hall, inspired by renowned physiologist Mollie Holman AO; and Logan Hall, to recognise the enormous contributions of geographer and a

The Australasian Student Residences Management Journal

All images on this page and opposite are courtesy of John Gollings and McBride Charles Ryan Architects.

former Vice-Chancellor of Monash University in Malcolm Logan AC. The significance of these past University leaders extends to much more than the naming of the residence – there exists a shared commitment by both those living within the residence and from across the University to inject the legacies of these individuals into the day to day life of these inspiring and stimulating spaces.

At the core of the MRS’ residential experience is the integration of new students into supported residential communities. Based on many years of experience (long before the ground was broken for these buildings!) in facilitating strong, secular pastoral care and student leadership within each Hall of Residence, there is a support team comprising a College Head, Deputy College Head, Residential Support Assistant

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informal and formal roles, and of course, by suppor ting the individual and collective pursuits of residents. Undoubtedly, this will continue to be an exciting space of innovation and change with these new Halls of Residence, and the many numbers of wonderful individuals that comprise them.

Having maintained an excellent track record of service delivery and in turn, reputation within the broader accommodation housing sector, there is never a challenge that Monash Residential Services won’t look to conquer or an oppor tunity that is waiting to be tapped. The future of this story is indeed an adventurous and bright one – watch this space!

All images on this page are an artist impression of the each of the buildings.

and a Residential Suppor t Team. Together, this group sets the overall direction and tone, and has a crucial role in shaping the culture of the residence. However, the ‘beating hear t’ of these Halls are the cohor t of student leaders, known as Resident Advisors, who are involved in every facet of the Hall’s life – from coordinating activities for the broader resident population to responding to questions and concerns as they arise, and in all senses of the word – promoting a welcoming spirit of inclusion. Coupling this holistic approach to personal development and suppor t, is an ever efficient operations and administration team – whose sole responsibility is to ensure that the experience of the residents, whilst they are living on campus is safe, and indeed matches (if not exceeds!) their expectations.

A well-established residential community like MRS has strong ownership of, and investment in the living environment of residents, and in the type of values they want to champion. Increasingly, this has led to initiatives to promote inclusion between cultures and faiths, contributing to social justice pursuits at local and a global levels, taking par t in larger nationwide events to promote health and wellbeing and ultimately, fostering a space where people from different walks of life are able to thrive. This occurs through formal student-led networks such as the Residents Committee, as well as ad-hoc campaigns and events coordinated, often in concert with the wider University.

Leadership is core to the experience of living on campus, and with an increased student population, the opportunity and the challenge will be to provide meaningful oppor tunities for residents to be empowered to grow and be challenged as individuals. This occurs through regular training oppor tunities for skills development through

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Providing a great food experience for residential dining for university college students, retail food courts, and branded stores on campus.

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2015 wellbeing in tertiary study symposium It’s Up to Us – Understanding and Responding to Violence November 19th – 20th Victoria University of Wellington New Zealand STEVE TUCKER | Campus Living, writing on behalf of AACUHO Committee

The symposium’s theme speaks for itself. For the nearly 200 delegates registered, the speakers and activities organised over the two days, consistently tied back to the theme of understanding the issue and its cause but with the constant reminder that we should be doing something about it.

the process gave victims the opportunity to ask questions of their attacker, which often laid to rest confusion or misunderstanding around the event, which in a traditional court based legal process would not be explored due to the narrow focus of court proceedings on the precise point at which a defined law had been broken.

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Izzy O’Neil, National Women’s Rights Officer of Tertiary Women New Zealand spoke on the duality of the University environment as a place of both liberation and oppression. Izzy described the difference in treatment of women and used personal experiences and examples to demonstrate where Universities could improve their general practise to become leaders in this area. Izzy shared with the delegates how through performance art she has explored and drawn attention to the issues – Izzy provided several practical examples of what could be done, however it was for the delegates to lead the push for change in their respective institutions.

fter an official welcome from the University, master of ceremonies John Dance (Manager Accommodation Services and AACUHO Committee Member) outlined the program for the next two days and explained the Muffin protocol – an in joke for those in attendance.

The first speaker, Lesley Elliot from the Sophie Elliot Foundation spoke courageously about the tragic loss of an extremely promising young person, her daughter Sophie, murdered by her University tutor and former boyfriend. Lesley, with the aid of a powerful short film, took the delegates through Sophie’s journey, pointed out the warning signs evident with the benefit of hindsight and identified what could or indeed should have been done. Lesley has championed education of the signs of violence in relationships with high school students through the Sophie Elliot Foundation but has also worked with Universities to re-examine their policies regarding staff – student relationships through the prism of professional boundaries long established in other professions such as nursing, Lesley’s background.

Professor Chris Marshall (Diana Unwin Chair in Restorative Justice) spoke to the delegates on the topic of restorative justice and its potential application. Having described the differences between restorative and retributive justice Professor Marshall outlined how with consent from the concerned parties, with understanding of the process and the desired outcomes the power of restorative justice to enhance the healing process for victims as well as the additional educational benefits for perpetrators. Professor Marshall relayed examples of how The Australasian Student Residences Management Journal

Andy Gourley, Director of Red Frogs Australia described the role of Red Frogs in engaging with vulnerable youth. Andy shared inspirational stories, some funny some touching, demonstrating the exceptional work that these volunteers do to protect, assist and sometimes rescue young people from the very brink of tragedy. Andy’s analogy that the Frogs try to keep the youngsters back from the edge of the cliff so that the “Ambos” don’t have to pick them up at the bottom, is now one applied internationally as the legacy of the Frogs has spread to the US and UK among other countries.

Day one closed with a performance of “Live Orgy” by Freya Desmarais.

The sometimes funny, sometimes challenging comedy performance is a frank discourse, which communicates the simplicity of consent in the sexual context.

Day two commenced with Associate Professor Jan Jordan, Institute of Criminology, Victoria University of Wellington presenting Self Defence 101 – An empowerment Approach to Rape. Professor Jordan

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AACUHO FEATURED

outlined how her research into self-defence courses had uncovered, or rediscovered benefits for women beyond the obvious physical protection ones. Professor Jordan relayed the engagement of the early suffragette movement with martial arts, specifically Jiu-Jitsu and elaborated on the powerful message that this sent to the general public. The psychological benefits in terms of self-confidence and instant reaction to attack were as valuable as the specific martial tactics learned.

Professor Jordan explained that in recent decades victims, particularly female victims, had been advised not to fight back due to a perceived risk that this may antagonise attackers and lead to greater violence.

Research has clearly demonstrated this is not borne out in reality and as such makes the case for self-defence training all the more compelling.

Dr. Cathy Stephenson, GP Student Health, Victoria University of Wellington presented “I think I’ve been raped” – how to recognise and respond to a disclosure of sexual violence in a University setting. Dr. Stephenson described the professional approach required for dealing with disclosure and encouraged the delegates to empathise with the state of mind that a person disclosing a rape would be experiencing.

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The reality that the majority of rapes are committed by people known to, or trusted by victims needs to be understood in the context of disclosure, as significant relationships are at stake for the victim disclosing the crime. Dr. Stephenson outlined the worrying statistics that were evident through her professional work in this area for the local Sexual Assault Team and highlighted the sheer extent of the problem given that the instances of disclosure are statistically the tip of the iceberg.

The next two sessions were separate workshops/presentations on a variation of topics within the symposium theme followed by a panel discussion: Promising initiatives and applying our learning to our practices. The key message was that prevention and education is an ongoing journey, which is unlikely to ever be fully completed.

The conference concluded with gratitude extended to all its supporters and the announcement of a donation of approximately $4000 was also given to Rape Crisis – money raised by hall residents as part of Victoria University’s O’Cain Charity cup competition.

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The Hunting Ground Australia Project ALLISON HENRY | Impact Producer – The Hunting Ground Australia Project

A film outreach project supported by GoodPitch2 Australia is bringing the internationally acclaimed documentary The Hunting Ground to Australia.The project is engaging local universities in a unified campaign around the incidence of, and responses to, sexual violence at Australian universities.

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he Hunting Ground chronicles the personal stories of students who have reported sexual assault on campuses, and the failure of a number of American universities to respond effectively and appropriately to these reports. The feature documentary launched in the US in early 2015 and has had a remarkable impact there, helping to raise awareness of sexual assault on hundreds of college campuses across America.

While there are significant cultural, financial and structural differences between American and Australian universities and student life, consultation with the local university sector has confirmed that there are issues raised by the film that are relevant in an Australian context.

The film will be featured in a session at the 25th Anniversary Annual AACUHO StarRez Conference in Sydney in April. This session will show the one hour international version of the film and provide an overview of the local impact strategy, followed by an opportunity to discuss the engagement opportunities for Australian campuses, residential colleges and housing.

The Hunting Ground Australia Project – a proactive impact strategy around the film – is supporting the local release of the film. The Project has four key components to its ambitious campaign: Firstly, a campus screening program of The Hunting Ground launched in universities in late February in the ACT, with universities in all states planning screenings in coming months using an international version of the film. The campus screening program gives all universities and tertiary institutions the opportunity to use the film to begin the conversation on their campuses. Philanthropic funding raised through Good Pitch gives universities the opportunity to provide supported screenings to The Australasian Student Residences Management Journal

Andrea Pino, photo courtesy of The Campus Project LLC

students, with support staff from campus and community groups and university and student leaders taking part in discussions following the film. In addition, many universities have purchased a licensing package that will cover screenings on campus residences (to find out if your university has a license contact the Hunting Ground Australia Project team via the website).

Secondly, the Hunting Ground Australia Project has engaged the Australian Human Rights Commission and the Australian Human Rights Centre to develop the Australian Universities’ Sexual Assault and Harassment Survey – an independent survey on the prevalence, reporting experiences and responses to sexual assault and sexual harassment in university settings.

Despite anecdotal evidence, there is currently no comprehensive independent statistical information about the incidence of sexual assault, sexual threats and sexual harassment in Australia. The survey will fill the current information gap and provide Australian universities with the knowledge required to better understand and respond to these issues.

Thirdly, a Policies, Protocols and Procedures Project, Strengthening

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AACUHO FEATURED Australian Universities’ Responses to Sexual Assault and Harassment is also being undertaken by the Australian Human Rights Centre at UNSW as part of the impact strategy. The aim of the project is to develop a model protocol and policy framework – informed by comparative research and the survey data and analysis – which will be available as a resource for use and adaptation across the Australian university sector.

Fourthly, the Hunting Ground Australia Project has engaged very experienced national experts in sexual assault prevention education, in partnership with the leading national sexual assault and domestic violence service, to adapt existing training programs around healthy relationships, sexual ethics, consent and bystander strategies that can be employed in an Australian university context for staff and students.

Staff training packages include a four hour Ethical Leadership to Prevent Gender Based Violence on Campus short course, or a more extensive 35 hour Educators Sex & Ethics Training program – designed to prepare staff to become educators in the Sex & Ethics program. Student packages include a three hour Sexual Consent & Preventing Sexual Violence program, and an 18 hour (four-six week) program Sex & Ethics Sexual Violence Prevention.

By educating young people, their educators and carers about respectful relationships, consent laws and ethical choices, it is hoped that Australian students will have a framework to take into their future workplaces and families.

The Hunting Ground Australia Project has been working closely with a broad range of stakeholders on the impact strategy. A strong relationship has developed with Universities Australia, who launched an aligned campaign – Respect.Now.Always – in February, demonstrating their commitment to this issue.

The film has already served as an effective catalyst, helping to bring together the university sector to tackle sexual violence. The Hunting Ground Australia Project looks forward to engaging more with staff working in student accommodation facilities across Australia. http://www.thehuntinggroundaustralia.com.au

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Association of College & University Housing OfficersInternational

If campus housing is your profession, ACUHO-I is your association.

More than 950 institutions and 250 companies from around the world count on ACUHO-I for its valuable member resources, all designed to strengthen the campus housing profession.

ACUHO-I delivers: Informative publications such as Talking Stick magazine, the Journal of College & University Student Housing, and the definitive six-volume book set, Campus Housing Management.

The ACUHO-I online community connecting thousands of professionals around the world.

A vibrant online library featuring hundreds of documents and resources.

Online courses, certificate programs, and webinars that deliver valuable information on hot topics in campus housing.

Registration is now open for the ACUHO-I Annual Conference & Exposition Seattle, Washington • July 9-12, 2016 featuring

Pre-Conference Study Tour • International Symposium “Go Global” Reception • and more 42

Learn more at acuho-i.org

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ACUHO-I

Serving size Campus drug and alcohol policies are not a one-size-fits-all situation Most everyone who works with campus housing would agree that managing the intersection of alcohol and students is one of the primary safety and conduct issues that they must address.Where the opinions begin to diverge is how the issue should be managed in terms of prevention, education, programming, and punishment.

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ampus housing departments must find the method that best suits their particular institution type, culture, and student body.

The approach that works best for Big State U. may not be right for Small Private College and vice versa.

On Campus ABC, a drug or alcohol violation may mean a teachable moment and probation, while on Campus XYZ, it’s resolved with a fine, sanction, or expulsion.

While the facts of many of the cases may appear to be similar at first glance, most seasoned hearing officers would argue that even similar students from similar backgrounds in similar kinds of situations should not go through an identical sanction process.

This need for the punishment to fit the crime is why there is a wide catalogue of alcohol-related sanction courses (online or otherwise) as well as community service projects, impact panels, restorative justice techniques, and educational readings that hearing officers utilise in sanctioning. All of these, as well as the more punitive measures, are at one’s disposal. The challenge comes in choosing the option that best fits the campus and individual case.

The current construction of alcohol policies in the United States is fairly recent. The legal drinking age was raised from 18 to 21 in the wake of the 1984 National Minimum Drinking Age Act. Before that, alcohol was, for many, commonplace in the official residence hall experience. Programming could involve alcohol, which might mean entire floors taking trips to the local bar together, organised by the resident assistant. A 1973 residence life publication, “How to Do It in Residence Halls: 1001 Ways to Program,” gives several examples of alcohol-based programming from the time.

Examples include a beer can recycling contest, wine making club, wine tasting party, and a lake party with a keg brought by the floor residents.

While these seem abnormal now, the previous culture of residence halls reflected a very different attitude towards alcohol.

The Australasian Student Residences Management Journal

When this change occurred, the focus in the United States was forced to expand from just managing alcohol consumption and related behaviours to the prohibition of alcohol for about half the student body. This is often not the case outside of the United States, where the drinking age remains around 18 or 19 years old in places like Canada, China, South Africa, Australia, and the United Kingdom. The United Arab Emirates (UAE) has a drinking age of 21, though stipulations apply.

Each country may also enforce the law differently, as history, culture, and politics all play a role in how alcohol is used and perceived. The same can be said for every college or university campus. While state law will always have an impact on how alcohol is handled in campus policies and procedures, other factors – institution type, population, history, values, and culture – shape the relationship to alcohol on campus and determine policies on how to engage students.

Consider, as one example, the University of Kansas in Lawrence, a large, public flagship institution. Campus policies do not allow any residential students to possess or consume any alcohol, no matter their age or accommodation setting. The opening policy language is direct: “Student Housing prohibits the unlawful possession, use, manufacture, or distribution of alcohol in or surrounding Student Housing facilities or activities.” While these rules are clearly stated, the steps taken for violations do offer more flexibility. In the last two years, Kansas has worked to integrate the conduct process with student learning outcomes related to the residential curriculum model used in student housing. Sanctions for alcohol violations are reflective of the incident itself, the conduct of the student, and their developmental needs. Common threads do exist. Hearing officers can utilise group or individual meetings between the violator and the campus health educator. The health educator is able to assess the student and make appropriate recommendations for the health and wellness related to individual behaviours, always keeping in mind the goal of academic, social, and personal success. The relationship between the student housing office and the health educator is essential to educating students about their behaviour and working to curb problematic drinking. The process is designed to, from violation to sanction completion, help students focus on developing self-awareness related to their behaviour, evaluate their impact on the community, and connect them with specialised resources to ensure success.

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ACUHO-I

The protocol is different at Cornerstone University in Grand Rapids, Michigan. Nic Babarskis, a former resident director at this small, mostly regional, non-denominational liberal ar ts university, explains that all campus policies, including those related to alcohol, cite a biblical, community, and legal rationale. The policy is clear : Students are not to consume alcohol on or off campus during their enrolment periods at Cornerstone. This approach to policy is rooted strongly in the values of the institution, their faith identification, and applicable laws. The policy represents an impor tant approach to shaping student behaviour with alcohol around the values of the school.

Babarskis notes that sanctioning for violations is largely restorative nature, with conversations focusing on how the behaviour impacts the community and reflects the values of the student, institution, and their mutual goals.

Compare these approaches to those taken in other countries where alcohol consumption by students is not in and of itself a violation of the law but does remain a potential issue. Marion Bayley, general manager of Waurn Ponds at Deakin Residential Services at Deakin University in Geelong, Victoria, Australia, explains, “We have a policy that encompasses all violations of our tenancy agreements/lease agreements which is basically issuing of formal breaches of tenancy.

Three breaches, and we issue a notice to vacate. This applies to any violations which, of course, includes breaching of our alcohol policy.

Obviously in conjunction with the discipline of issuing a breach we also offer suppor t services if there is believed to be an ongoing issue; and also, if we feel it is required, we issue a behavioural contract to specifically pinpoint behaviours relating to alcohol and its effect on the wider community.” Without needing to focus on enforcing violations of a minimum drinking age, the policy instead clearly outlines standards for behaviour when consuming alcohol individually and at social functions, stating that consumption should be safe, regulated, and responsible. Bayley adds that detailing the regulations and resulting penalties has resulted in a decrease in violations and incidents. “By bringing in such a black and white policy across the board, we’ve seen a massive shift in culture in relation to alcohol amongst other trouble behaviours as the students have clear and consistent approaches and consequences.”

In a similar vein, six residential organisations across four states in Australia are piloting an initiative called UniCAN. This par tnership between Alcocups, an alcohol and drug education organisation, and the Australasian Association of College and University Housing Officers is an accreditation program that provides each par ticipating residential organisation or university with an identifiable mark that outlines and celebrates their commitment to addressing alcoholrelated issues. This is achieved through educational and assessment steps that set standards for campuses and departments to educate staff and students in relation to drug and alcohol consumption, promote responsible drinking, encourage non-alcoholic alternatives, reduce alcohol-related incidents, promote an institution-wide approach to alcohol and drug management, and recognise those institutions that are adopting a proactive approach to alcohol management.

In Canada, meanwhile, campuses must compensate for the fact that drinking ages vary by province. For example, while Ontario

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has a drinking age of 19, in Alber ta, Manitoba, and Quebec it is 18.

This means that an 18-year-old student from Quebec who goes to the University of Windsor in Ontario would be able to drink legally at home but not on campus. Jacqueline Mellish, a residence life coordinator at Windsor, reflects that it’s a transition for many students and that attitudes towards alcohol vary based upon the culture of a province or territory as well, which impacts how she must work with students in her area. The policy at the University of Windsor is rooted in the statement, “First and foremost all policies follow the laws of the land.” The alcohol policy and corresponding sanctions are broken into three levels, based upon the student’s age and the severity of the violation. For example, of-age students found with alcohol in a common space will face a lower level violation than an underage student found with the same container in a common space. Sanctions typically include a combination of educational conversation, community engagement, and a fine. Fees for alcohol education programs go back into the program, whereas communitybased fines go back into the residential community for general programming.

Best practices for student conduct posit that crafting sanctions should first and foremost be reflective both of the behaviour and the needs of the student. As in all conduct processes, sanctioning meant to serve as a one-size-fits-all approach may not only be of no benefit to the student, but could also result in a challenge. As policies and procedures come under increasing scrutiny, it’s impor tant to conduct processes in a way that is timely, fair, and reflective of the student’s behaviour. It is also impor tant to note that, in reaction to the alcohol violation, the campus does not overlook the idea that behaviour related to alcohol may be indicative of other issues related to wellness.

Alcohol use among students will continue to be a health and wellness issue for many campuses. There is no denying the data that shows, for example, that individuals aged 18-34 are most often those who meet the definition of binge drinkers and carry with them the related risks. The challenge then is to establish more long-lasting and meaningful sanctions that not only allow students to reflect upon their actions and the impact they had on their communities, but also meet the students where they are currently in order to develop them in a more seamless way. If staff see that the majority of conduct cases are related to alcohol violations, it can be easy to assume that a greater percentage of students are drinking than actually are.

Just as campuses align their strategies for engagement, community, education, and other aspects of the student experience with the campus mission, so do they with their approach to alcohol policies and violations. Done properly, the conduct case will not only address specific cases on an individual basis, but will also fit them into the larger picture.

Christopher Stone-Sewalish is the assistant director for residence life at the University of Kansas in Lawrence.

Jenny McKee is the education program manager at the Watkins Memorial Health Center at the University of Kansas.

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SPECIAL INTEREST

CUBO International Study Tour & Summer Conference 11 June – 17 June 2016

CUBO are pleased to announce that a 2nd CUBO International Study Tour will take place in June 2016, linking with the CUBO summer conference in Sussex.

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he Study tour invites delegates from university accommodation and catering services from across the globe to take part in a tour of UK universities and join us for our annual summer conference.

The five-day tour programme offers delegates the opportunity to visit a range of university accommodation and catering facilities in London, Oxford and Sussex. Each visit will enable delegates to see facilities first hand and discuss service provision with the relevant institutions. During the visit to King’s College, London, delegates will experience a King’s open day and tour their CUBO Award winning residential offering. In Oxford delegates will have the opportunity to tour both the traditional and modern facilities of this world-class institution.

There will be chance to hear from a number of professionals within the UK HE sector about future expectations, how we might adapt to changing technology and respond to the ever-changing needs of the students of tomorrow.

The majority of meals will be included throughout the tour. Dinner on Sunday will be at Jamie Oliver’s fifteen restaurant. A highly regarded UK chef and brand name, Jamie’s fifteen is a non-profit restaurant that gives unemployed young people the chance to train in the restaurant, offering a chance to have a better future.

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A visit to the famous Shakespeare’s Globe Theatre and a meal at the Cafe Spice Namaste are also included as part of the experience.

The study tour concludes on Wednesday when delegates will join the CUBO Summer Conference at the University of Sussex. With the theme ‘Tomorrow’s World’ the conference will look at how we can engage in shaping the future of student experience. The conference will explore a number of topics including health and fitness, food sustainability and living better. Alongside a packed agenda hearing from a range of professionals and engaging in workshops, tour delegates will also have the opportunity to network with CUBO members during refreshment breaks and at our social events.

On the final evening of the conference, tour delegates will attend the grand gala dinner incorporating the CUBO Awards. The CUBO Awards provide a unique opportunity to learn from the best the UK HE sector has to offer. The ceremony will showcase work from shortlisted institutions in the areas of housing, catering, sport and marketing amongst other categories, and celebrate the winners as voted for by the CUBO membership.

Booking for this Study Tour is currently open. In order for delegates to get the most out of the visit, there are a limited number of places available. To find out more and to book your place please contact: Lynn Kenny information@universityhospitality.co.uk +44(0)114 222 8983

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Study Tour Itinerary Saturday 11 June

Wednesday 15 June

Check into accommodation at Great Dover Street apartments at King’s College London.

Tour of the University of Sussex

Lunch and welcome

Presentation from Paul Knight, Commercial and Retail Manager, Estates and Facilities Directorate, University of Sussex.

Presentation: About CUBO

STUDY TOUR CONCLUDES

Tour of King’s College Strand Campus.

Lunch

Presentation: “Residence Life” Paloma Lisboa, Head of Residences, King’s College. Tour of Guy’s Campus and an opportunity to experience an open day that promotes King’s College and the accommodation facilities on campus.

CUBO Summer Conference programme ‘Tomorrow’s Word’.

Evening Social: Dinner at local restaurant.

Themes include:

Sunday 12 June

• Health & Fitness

Presentation: Back to the Future: A visionary look at life for university students in 2025 and beyond. Presented by Studentcom-Campuslife

• Food Sustainability

Brunch

• Living Better – Food for tomorrow

Shakespeare’s Globe Theatre: A unique London experience with an opportunity to enjoy ‘A Midsummers Night Dream’ in a setting similar to the one an audience in the early 1600’s would probably recognise.

• What can we expect from the future?

SPECIAL INTEREST

Free time to explore the South Bank, Southwark or surrounding areas Speakers will learn about the above through a series of workshops before dinner. Dinner: Jamie Oliver’s fifteen exploring the different avenues in which our universities will develop as we progress into the 21st Century.

Jamie Oliver’s Fifteen is a restaurant group that uses the magic of food The conference also features a vibrant trade exhibition with over 50 exhibitors. Evening: Social Event “All the Fun of the Fair” to give unemployed young people a chance to have a better future.

Dinner includes a short presentation from one of the team.

Monday 13 June

Thursday 16 June

Urbanest Building at Westminster Bridge – unique accommodation offer in central London.

Attend CUBO Conference – a full day of inspiring presentations and workshops.

Presentation: Residential Life in the UK

Evening: Gala Dinner and CUBO Awards (Dress code is black tie/evening wear.)

Lunch

Friday 17 June

Presentation: Kevin Williamson, University Partnership Manager at UNITE Students presents on “Meeting the Accommodation Needs of Students in London and Beyond”

Attend CUBO Conference.

Tour of UNITE Accommodation, a range of first class facilities within London.

Lunch

Dinner at Cafe Spice Namaste hosted by Cyrus Todiwala OBE. Cyrus Todiwala is a regular presenter on the BBC and his award winning cuisine celebrates many cultures.

The event concludes and delegates depart.

Tuesday 14 June

The CUBO International Study Tour is sponsored by StudentcomCampuslife and Unite Students.

Visit to Oxford – an exciting opportunity to experience both traditional and more modern facilities offered to students at a world class institution.

Christ Church, Oxford – Catering for students at the Christ Church.

Lunch in the Dinning Room.

Said Business School Presentation: The Said Business School and conference business by Martin Garside. This world-renowned business school boasts Harvard style facilities.

Tour of the Said Business School.

Depart for the University of Sussex to join the CUBO Summer Conference for 3 nights. Evening: Meal at the University of Sussex.

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www.adbourne.com

Durham to down under:

SPECIAL INTEREST

The second Collegiate Way International Conference incorporating the biennial conference of University Colleges Australia

‘Collegiate Communities – Global Contexts’

University House, the Australian National University, Canberra, Australia 13 – 17 November 2016 In changing and challenging university contexts across the globe, what do collegiate residential and campus communities offer to the student experience? Is the ‘collegiate way’ just one way, or can it be expressed in different forms to meet new demands and opportunities? What are some initiatives, approaches and programs contributing to best practice in collegiate life?

Following the inaugural Conference at Durham University UK in November 2014, Heads, Deputies/Deans and Chairs of university residences from across the globe are warmly invited to share in this exciting opportunity of continuing the Durham conversation ‘Down Under’!

Be part of developing a worldwide association of collegiate learning and life by attending the second Collegiate Way International Conference at the Australian National University in Australia’s capital city Canberra, from Sunday 13 to Thursday 17 November.

Conference:

T

his Conference will continue the conversations held and further the connections made at the inaugural Collegiate Way International Conference hosted at Durham University UK in November 2014. There will be opportunity to share experiences of a diverse range of scholarly communities as well as to learn about different approaches in developing new ‘college style’ communities to meet the challenges and demands of changing university environments worldwide. It will provide stimulating plenary speakers, panel and group discussions, delegate presentations/papers, and the special opportunity to meet people from across the globe who share common responsibilities and goals. The Conference will incorporate the biennial conference of University

The Australasian Student Residences Management Journal

Colleges Australia (the association of heads of Australian university colleges and halls), as well as provide opportunity to enjoy the beauty of the ANU campus and of Australia’s unique ‘bush capital’!

Collegiate Way: From the late 1990s/early 2000s, Robert J. O’Hara of Harvard University and the University of North Carolina (Greensboro) promoted the value of “faculty-led” collegiate houses and residential colleges through the publication of his book The Collegiate Way: Residential Colleges and the Renewal of University Life and a ‘collegiate way’ resources website.

The inaugural Collegiate Way International Conference was drawn together at Durham University in 2014 to give opportunity for faceto-face connection and discussion about a range of issues concerning the importance of collegiate life, and to give impetus for an ongoing structured association of leaders in and supporters of collegiate universities and residences. An International Advisory Board has been formed, currently chaired by Dr Michael Eamon, Principal, Catharine Parr Traill College and Director of Continuing Education, Trent University, Ontario, Canada. http://collegiateway.org/news/ For further details about the conference contact: Ian Walker ian.walker@anu.edu.au Alicia Watson ajwatson@netspace.net.au

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SPECIAL INTEREST

Online alcohol educational module ASHLEY GURNEY | MANAGING DIRECTOR AND FOUNDER, ALCOCUPS PTY LTD

Developing innovative, interactive and informative alcohol educational services for university residents/students is the central focus and passion of AlcoCups.

O

ur engaging face to face training sessions continually develop each year based on the feedback received from Residential Leaders.

This has seen the AlcoCups sessions incorporate numerous interactive elements which are relevant to the residential life of a university student in Australia.

Respecting and valuing the importance of student leader feedback has lead AlcoCups to develop numerous resources and services over the last 6 years. Most notably our FREE App called YourBAC, which enables residents to estimate their Blood Alcohol Concentration (B.A.C.) and when they will approximately be 0.000.

Student Leaders consistently described 1st year residents lack of alcohol knowledge as being a major issue.

Especially when they were attempting to further educate residents regarding alcohol.

From this feedback and discussion with 100s of student leaders the Online Alcohol Educational Module was developed.

The Online Alcohol Educational Module aims to further enhance residents’ knowledge of alcohol prior to commencing their tenancy.

Therefore reducing alcohol related incidents at residential properties.

The module can be completed on smartphones, tablets, laptops or PCs. Residents simply receive a generic username and password (relevant to their residential service provider) and create their own unique username and password.

The online module focuses on topic areas including * Standard Drinks * Blood Alcohol Concentration (B.A.C.) * Australian Alcohol Statistics *Effects, Harms and Risks of Alcohol * Assistance for Alcohol Related Issues.

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www.adbourne.com

ONLINE ALCOHOL EDUCATION MODULE Residents must complete each section, which contains quiz questions, in order to obtain a certificate of completion. Nominated residential staff are provided with administration access to view who has and has not completed the online alcohol module.

Any participating residential service provider has the ability to ‘customise’ the online alcohol module with their own specific content, logo’s and staff biographies. This ensures that the specific residential services can continue to promote their policies and expectations regarding alcohol to their residents.

Furthermore AlcoCups have developed a concise pre and post questionnaire to evaluate students’ knowledge and attitudes towards alcohol. This enables AlcoCups and the participating residential service to analyse changes to residents’ knowledge and attitudes to alcohol.

More importantly nominated residential service staff have easy access to view and access this information for their respective residential service.

All information is anonymous with strict security encoding put in place. Furthermore information is not shared with any other residential services or organisations.

Numerous residential service providers have already implemented the Online Alcohol Educational Module in 2016. An estimate 10,000+ residents have already completed the online module.

DIFFERENCES TO FACILITATOR TRAINING • Targets more students • Ability to implement prior to students arriving • Introductory information • Completed online using smart phones, tablets or PCs • Certificate upon 100% completion of the 5 topic areas BENEFITS • Proactive approach • Sets clear standards • Tailored to include uni/res support services • Innovative training using modern technology • Easy to use • Data generated automatically • Residents able to review material after test complete PRICE From $2.20 per user, incl GST

For further information regarding the Online Alcohol Educational Module please contact AlcoCups directly via email contact@alcocups.com AlcoCups looks forward to hearing from you shortly and assisting your residential service.

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SPECIAL INTEREST

Does your website work with your college brand?

PAPER MONKEY

How differentiated is your residential college? When was the last time you went to your doctor with a serious health problem and, during the check-up, corrected her over her use of the medical equipment?

W

hen did you last catch an aeroplane and, as you boarded, gave instructions to the pilot on how you think he should be flying?

It’s common for a college to self-diagnose when they feel they’re not connecting with students and parents. It is surprising how many times we’re engaged by a college that only ‘needs their website updated’, but after talking with them it becomes apparent that the new website is not going to fix their communication problem.

What’s even more surprising is that often the college hasn’t even thought about their existing brand and whether it’s still relevant to who they are now.

Don’t put the cart before the horse Before you start looking at redesigning your website, think about your existing brand. Does it honestly communicate who you are now? Are you using images that look like they’re from the 1980s? Does it look like you’re from the past? You may have had some distinguished alumni pass through your doors a while ago, but what about more recently?

INTERNATIONALLY AWARDED SPECIALISTS IN VISUAL STR ATEGY AND GR APHIC DESIGN FOR COLLEGES

Do you value high academic achievement or do you have more of a sporting focus? Every college wants to develop a global citizen, but how does your global citizen differ from other colleges?

If your brand isn’t honest and clear with who you are now, why would you spend money on a new website that’s reinforcing that you’re out of touch or undifferentiated?

Your brand and strategy forms the foundation for all your communication.

If your foundation is weak the entire building will be too.

Are you looking for more students, or the right students? We engage with your students and staff to distil what is unique about your college, to help you target your marketing.

It’s important to sort out who you are before you put that message all over your website.Your website is one of the first touch points that your customer will come in contact with.

Ensure it’s consistent with the rest of your brand.

Don’t use your money on a new website if you don’t have a brand strategy.

You’re only confusing everybody.

papermonkey.com.au Since 1996 we have worked with schools, residential colleges and universities to refine their brands and marketing material & improve not just the quantity but also the quality of the applicants their marketing campaigns attract. Meet us at the AACUHO Trade Exhibition.

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www.adbourne.com

PRODUCT NEWS

Product News NEW PRODUCT RELEASES – Banquet, Visitor and Academic Chairs. FILA Chair stacks 10 high.

Available in a wide choice of colours.

NEW Esie Cantilever Chair

Robyn Chair

New

NEW Fila low back Chair

Studio/Sofa chair range – Contemporary styling.

Commercial specifications

Enquiries on these products are welcome to Phil Ellis on 0412 357 499 OR email phil@directproducts.net.au

www.directproducts.net.au The Australasian Student Residences Management Journal

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PRODUCT NEWS

ASSA ABLOY We are currently rolling out the ASSA ABLOY Hospitality Mobile Access platform within St Francis College, Charles Stuart University – Wagga Wagga Campus.

This new platform will enhance operational efficiencies and convenience for students checking in at facilities within the campus.

Mobile Access enhances the student experience by allowing facilities to manage and assign security credentials to individuals, allowing them to access accommodations, using their own smart device. This enables data to be transmitted via our application, including the ability to reserve and book rooms, as well as remote check-in and check-out functionality.

keys, keycards or having to wait in a reception desk queue, students are given a seamless and secure method that saves time and enhances the value of your facility.

ASSA ABLOY Hospitality Mobile Access enables you to run a smooth arrival process for the new intake of students, and facilitates efficient ongoing management of the existing student body.

In the competitive student market, Mobile Access provides residents with a greater sense of engagement through direct interaction with each student, allowing for an increased level of satisfaction.

For more information please see us at Stand 9 at the ACCUHO Conference or, please contact our office at 1300 796 233 or visit:

www.assaabloyhospitality.com

Students benefit from the web-based solution by ensuring they can go straight to their rooms when they arrive using our mobile application. With no need for

Need Help?

Think Big – Save Space

By Czarina Washington Many accommodation providers find it time consuming to design, specify, source, and install items at their property, especially if they are without a procurement or refurbishment department. This is where ‘Procurement & Refurbishment Solutions Australia’ can be of assistance with all such aspects, including project management services Australia-wide.

Many of our products are designed and manufactured locally for commercial use, such as our space-saving wall bed that is proudly made in Australia and is available

How to clean all student residence areas with just one product Distributor of accommodation cleaning equipment, Duplex Cleaning Machines, has a cleaning machine that can eliminate the need for multiple products, cloths, buckets, chemicals and excess water usage.

Director of Duplex Cleaning Machines, Murray McDonald, says the versatile product is called the “Jetvac Junior’. It is a transportable high temperature steam and vacuum unit that is chemical-free and can use as little as 1 litre of water to clean an entire bathroom.

“The Jetvac Junior is a very versatile unit. It uses high temperature steam technology at +180 degrees Celcius. This sort of steam temperature in cleaning is well known for its use in hospitals and in hospitality to kill bacteria, prevent outbreaks and almost instantly disintegrate dirt and grime on contact”, Mr McDonald said.

“The unit’s tools and attachments quickly and effectively eliminate mould at its spore, and clean upholstery, kitchens and bathrooms, as well as floors and walls.

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with either a desk or sofa option, and can be built-in to a wall or mounted free-standing.

This concept was developed for smaller areas, studios or the ‘plus 1’ room, where space may be limited, and where operators are seeking to maximise user comfort (and yield). Additional modules can be added, such as wardrobe, storage and drawers.

The unique feature of this product allows the use of the bed without having to remove items from the desk or sofa (subject to certain conditions). This is a perfect solution for students not wanting to lose their page while studying.

For further details on the above wall-bed and other products and services that we can assist with, please contact admin@prsaustralia.com.au or 1300 PRS AUS (1300 777 287).

“Besides the steam temperature, what makes this machine unique to traditional steam machines is its production of “dry” steam. This allows for the steam to be used on furniture and upholstery with only minutes of drying time, preventing dampness and mould build-up.

“An entire deep clean of a student accommodation facility is achieved with 90 per cent less water than traditional methods and without any chemicals”.

Benefits of the Jetvac Junior include: • Multi-purpose steam/vacuum cleaning unit: Cleans bathrooms, kitchens, upholstery, tile and grout and more without chemicals.

• No drying downtime: Due to its “dry” steam, it leaves surfaces dry within minutes.

• Fast, compact and OH&S friendly: It is compact and lightweight for easy storage and transportation, and replaces mops, buckets, chemicals, rags and manual scrubbing which can attribute to OH&S injuries for staff.

To find out more about the Jetvac Junior or to book an onsite, no obligation demonstration, visit: www.duplexcleaning.com.au, email info@duplexcleaning.com.au or call 1800 622 770.

www.adbourne.com

Unique Australian made Wall Bed with sofa or desk options – no need to remove your laptop or books to use the bed.

█ Procurement

█ Space Saving Furniture

█ Window Furnishings

█ Refurbishment

█ Custom made Lounges

█ Carpets & Flooring

█ Project Management

█ Kitchens & Bathrooms

█ Lighting & more

Servicing Accommodation providers Australia-wide Procurement & Refurbishment Solutions Australia 1300 777 287 or admin@prsaustralia.com.au www.prsaustralia.com.au

FAST – EFFICIENT – CLEANING

SUPPORTING Smart Card Tap & Go Mag Stripe

The Solution is Speed Queen Vended Laundry Products • FRONT LOAD: Stacked Units and Traditional Top Load • QUANTUM GOLD CONTROL: Flexible Programs Networkable – Report Functions – Desk Top Control • SECURE VEND – Coins – Cards or Remote Option • Nationwide Factory Trained Support • Reduced Water and Energy Use Models Available

Made in America.

Built to Last

Manufactured by the world’s number 1 Commercial Laundry Company, every Speed Queen model is tested to its limits and beyond, and benchmarked against the competition to ensure it out-performs and out-lasts the rest.

For a FREE Laundry Appraisal P: 1300 927 437 I E: sales@speedqueensales.com.au