Student Volume 9 Number 1

THE AUSTRALASIAN

SRMJ

2014 STARNET/STARREZ CONFERENCE 8 - 11th April 2014 Crown Conference Centre, Melbourne, Victoria, Australia

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The Australasian Student Residences Management Journal

MARCH 2014

Volume 9 No. 1

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THE AUSTRALASIAN

SRMJ

AACUHO FEATURED

The Australasian Student Residences Management Journal is published by Adbourne Publishing in conjunction with AACUHO, the Australasian Association of College and University Housing Officers Inc.

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President’s Message

6 Addressing Internal Cultural Change

12 Trans-Tasman RA exchange programme 15 2014 StarNet StarRez AACUHO Conference Overview

40 P lanning for the Growth

of Your Professionals – A how to guide for cultivating a departmental professional development plan

19 A word from StarNet StarReZ 24 Cash, Culture, Collaboration 26 Your Guide to Melbourne 31 Meaning of Success – Encouraging and Celebrating Success in a Residential Community

34 Student-led change for Sustainability @ CSU

37 Enhancing the Residential

Student Experience – Exciting Developments within Residential Services at La Trobe University

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DISCLAIMER Adbourne Publishing cannot ensure that the advertisers appearing in The Australasian Student Residences Management Journal comply absolutely with the Trades Practices Act and other consumer legislation. The responsibility is therefore on the person, company or advertising agency submitting the advertisement(s) for publication.

Adbourne Publishing and The Australasian Student Residences Management Journal reserve the right to refuse any advertisement without stating the reason. No responsibility is accepted for incorrect information contained in advertisements or editorial. The editor reserves the right to edit, abridge or otherwise alter articles for publication.

All original material produced in this magazine remains the property of the publisher and cannot be reproduced without authority. The views of the contributors and all submitted editorial are the author’s views and are not necessarily those of the Australasian Association of College and University Housing Officers, or the publisher.

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AACUHO FEATURED

President’s Message A

very big welcome to 2014 and the first edition of the Student Residences Management Journal (SRMJ) for this year. Since the last edition, the readership of SRMJ has increased with new AACUHO members and affiliates coming on board and more industry professionals taking an active interest in student housing. In particular I would like to extend a warm welcome to all of our new readers and I hope you enjoy this edition.

In December, the AACUHO Committee met in Brisbane with two main goals on the agenda.

One was to review the AACUHO Strategic Direction and to ensure we have a clear and aligned purpose, vision and path in order to be indispensable to our members. The other goal was to provide a networking event for our Queensland members.

In the lead up to our Strategic Direction Review, AACUHO called on the membership to provide their views on how AACUHO can best serve its members and I thank everyone who took the time to provide this invaluable feedback via the survey. An overview of the Strategic Directions Review can be found on the AACUHO website and below is the revised purpose and vision for AACUHO:

Revised purpose of AACUHO • To support and facilitate quality standards of service delivery in student housing.

• Facilitate sustainability of student housing as an industry • Advocacy for the economic and pedagogical benefits as a result of standards in student housing services

Revised vision of AACUHO • Recognised as the body that sets the standards for student housing in Asia Pacific.

The second goal was also an outstanding success with the 1st AACUHO networking and professional development event held in Brisbane for some time. One of the most rewarding aspects of being a part of AACUHO is witnessing our member’s generosity of spirit and willingness to contribute. Our thanks go to Emmanuel College, and committee member Liza Allen and her staff who all did a fine job of hosting us in Brisbane.

The committee is looking forward to elaborating more on AACUHO’s strategic directions at the upcoming 2014 StarNet StarRez AACUHO Conference. We have some exciting projects already in the making and we look forward to sharing ideas and inviting members to participate more in the development of these. Benchmarking in particular is one such project and AACUHO looks set to build on the already excellent foundation that has been established.

Our conference is always a highlight of the year, and our Conference organising committee have worked tirelessly on the program. I would like to thank Melissa Suckley, Flinders Living, Ali Norton, La Trobe University, Esther Lee, City University Hong Kong, Frank Hofheins, International House Melbourne, Mark Gordon, Trinity College and AACUHO Executive Officer, Cate Macnamara. At the time of writing, we had delegates registered from all states in Australia and from New Zealand, England, Scotland, USA, Hong Kong, China and the United Arab Emirates. Once again the conference promises

The Australasian Student Residences Management Journal

to provide a wealth of networking and learning opportunities and an ideal opportunity to share ideas. I encourage those of you that are attending to make the most of it and get involved, make new friends and share contacts.

For those of you not attending, there is still time to register!

Go to conference website: http://aacuho2014.epicconferences.com.au/.

In this industry we are so busy looking after students that we often forget to recognise what an amazing job we are doing and we have much to be proud of. The work we do is significant and makes such an important contribution to the experience a student has while studying at university. The AACUHO Awards for Excellence gives our members just that opportunity. Now in its second year, the AACUHO Awards for Excellence will again be held at our upcoming conference and members and institutions will be recognised for their innovation, excellence and service to the industry..

Wishing you all a successful and satisfying 2014. The next edition of SRMJ will be out in September/October 2014. As always, we want to hear from you and welcome your contributions.

Edwina Ellicott AACUHO President Marketing and Occupancy Manager University of Wollongong

AACUHO 5

AACUHO FEATURED

Addressing Internal Cultural Change Leanne robinson | Student Residence Manager, Weerona College, University of Wollongong

A recent article appearing on line in Paper Monkey (17/12/13) posed a volatile and loaded question as its title; “Are you a negligent college master?”

As someone who sits squarely in the role of a Student Residence Manager, and forgoing the outmoded, connotation heavy title of “Master”, I found that there was much food for thought in this article.

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hallenging long established traditions and community mores in a student residential setting can often be a thankless task, and one that can push even the most optimistic SRM (Student Residence Manager) almost to the point of throwing up their hands and giving in. Dealing with the expectations of long term residents and student leaders, their affiliation with and fondness for what they see as their ‘traditions’ in their College/Hall, with a view to making positive and progressive change is definitely a challenge.

My own experience was one of trepidation in the early days of my appointment in 2003. I found it beneficial to sit back, observe and

quietly look at what had been seen by residents as the ‘norm’ prior to my arrival. I stress here that I was looking at the expectations of residents, not the expectations of my predecessor and the staff team.

I had inherited a solid framework within which to work, and a dedicated team of staff who were very open to positive change.

Fortunately, the incoming president of the Student Club/Resident’s Association at that time was a young man whose vision was aligned with my own, and he himself faced many pressures from his peers and from ex-residents to push against the tide of change. To his credit, he remained true to his beliefs, and became not only a support for the changes I hoped to introduce, but an advocate for offering a different lifestyle to his fellow residents. None of this was easy. A small pocket of the appointed Student Leader team at that time had enjoyed the so-called benefits of working hand in hand with previous years Resident’s Association leaders, and continued to wield a quietly undermining influence during that first year.

Working closely with the Resident’s Association executive (a loft title indeed for a group of mostly second year students managing a budget of close to $26,000 per annum) in that first year proved to be a very insightful exercise. Yes, there were sponsorships from local nightspots, whose own expectations were that student functions would be funnelled into their venues, and a substantial sponsorship from a well-known national brewery which I quietly allowed to lapse. I was, however, prepared to give the young men and women of the R.A. Executive in 2003, an opportunity to show that they could and would cater to all of their members in a positive and constructive way. This did occur to a degree, although the influence of former residents who had enjoyed popularity and/or notoriety in years past and the so called “traditions” of the residence continued to bubble away beneath the surface and appear in minor spates of petty vandalism (when former residents “visited” after a night out drinking) and the awful glorification of binge drinking at events and at the obligatory next day ‘recovery’ parties.

My strategy was to lead by example. When I attended student functions, I did not consume alcohol, and made it clear to residents who did not wish to drink alcohol that I would publically support them in their choice. If members of staff were in attendance, I encouraged them to limit their alcohol

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The Australasian Student Residences Management Journal

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intake whilst in the company of residents. Influence had to come from the top. There were several events that had been long standing in the residence that I scotched (recovery parties were amongst the first to go), all the while encouraging other events internally and externally that had a lesser focus on drinking to get drunk.

Over time, the standards and expectations of the residence and the University began to make an appearance in the behaviour of the residents. We had achieved the beginnings of congruence.

In 2006, Resident’s Associations were disbanded across all of the residences at the University of Wollongong. In their place, variations of student assistant roles were created. At Weerona, a group of four Student Development Assistants were appointed following a rigorous application and appointment process, very similar to the process used

to select Senior Residents. Portfolios included sports, social programs, academic and community programs, and cultural events and College publications. No longer were those in these roles able to acquire a $26,000 p.a. budget. The expectation was that events were to be proposed, costed and approved, and while some of the long standing, less desirable (from a management standpoint) died a slow and painful death, new and diverse items began to appear on the events calendar over the year.

Still, the struggle with readily available alcohol coupled with residents with a substantial disposable income, continued. Pre-loading or predrinking became more and more popular. Students began to go out later and later, return to College later, and often excessively inebriated to the point of becoming ill more and more often. Another tactic, a different approach was needed, and the influence of positive peer intervention kept coming to the top of my list of strategies.

I approached a group of students who had formed an informal running club, and spoke with them about formalising and offering an incentive for this activity with a view to encouraging other residents to come on board. Running shorts proved to be the incentive of choice.

Run regularly with the group (eight runs the minimum) and claim your Wee-Runner (Weerona Runners) shorts.

Soon, a walking group came to being, and more shorts were warranted.

A senior student came to me, armed with her certification to teach boxercise. Could we offer that to our residents? She was happy to teach it without charge. Absolutely.

In 2009, the Wee-Fitness program became an integral part of Weerona. Weekly running and walking groups, a small but enthusiastic group of rock climbers, a very dedicated

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with a degree of pride in what the Student Residence Managers and staff in the Accommodation Services Division at UOW have achieved over the past five years.

It hasn’t been an easy ride, but it has been proven, I feel, that these changes are not impossible.

and growing group of students attending TRX Resistance Training (held on site), boxercise (held close by), cross fit, yoga and meditation conducted by qualified instructors who are very happy to work with the residents in our community are now part of the fabric of our College.

In addition, the focus of the programs offered by our Student Development Assistants and Senior Residents team(s) has become firmly grounded in community engagement, as well as those events that students have traditionally enjoyed. This has led to a greater awareness amongst residents here on how they are perceived by members of the public, venue operators and College and University staff members. Even our Orientation team leaders include a Community Engagement day on their calendar of events for O-Week. Visits to a local nursing home, fundraising for a charity chosen for Session 1, community gardening at a local school and other environmental initiatives are just some of the activities offered to new residents during Orientation Week at Weerona.

Nothing is compulsory, however enthusiastic encouragement wins out, and the attendance at these events is a great way to commence our year of community based and community focussed calendar items.

It was gratifying to hear from a resident for his second year, that he had chosen Weerona as is first preference for accommodation because the son of a family friend had been singing the praises of the Wee-Fitness program, and the healthy lifestyle options offered to our residents. In addition, over the Christmas New year shut down period, the mother of a prospective resident, whilst taking a tour of the premises with me, mentioned that she had heard from former high school student she had taught, of the leadership and mentoring opportunities available to students in residence at UOW. I am humbled by and grateful for feedback such as this. I can also look at steady decline of alcohol related incidents occurring both inside and external to our residences with the increase of residents actively and consciously engaging in fitness, positivity and community engagement The Australasian Student Residences Management Journal

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AACUHO FEATURED

Trans-Tasman RA exchange programme John Dance | Manager, Accommodation Service, Victoria University of Wellington Andrew Renfree | Manager Residential Life, FedUni Living, Campus Life

One of the many benefits of attending AACUHO conferences is the opportunity to network with other Universities and share industry ideas and experiences.

John Dance, Accommodation Service Manager from Victoria University in Wellington and Andrew Renfree, Residential Life Manager from Federation University in Ballarat did exactly that at last year’s Adelaide conference.

Recognising there was an opportunity to develop their Residential Advisor teams by offering a learning experience in a different residential environment the two University representatives tabled the idea of a trans-Tasman RA exchange programme.

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ollaboration ensued in the following months, resulting in a proposal where each University agreed to offer a programme promoting cultural literacy and fostering the exchange of industry knowledge.

Participants would be afforded a valuable development opportunity and by increasing their professional capacity be able to add value to the student experience within their respective Universities. New or returning RAs could apply to participate, with selections made according to senior staff recommendations.

After some logistical fine tuning and the eventual booking of flights, ten Victoria University participants travelled to Ballarat to meet up with their welcoming Federation University hosts. Andrew and the Ballarat team organised an exciting inaugural programme, which included a tour of student accommodation at Deakin University and the University of Melbourne, a tour of the state Parliament, rock climbing in the Grampians, a surf trip down the Great Ocean Road, and extensive engagement with staff involved in the operational delivery of residential support at Federation University.

A special thanks to Matthew Cane who took carriage of much of the Australian tour and who’s guidance around Victoria was invaluable.

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Following an exceptionally fun and rewarding week in the state of Victoria, nine Federation University RAs and two senior staff returned with the Victoria par ticipants to New Zealand’s capital city, Wellington. The Australian guests were officially welcomed onto Te Herenga Waka Marae, and as the week progressed they experienced tours of Victoria’s accommodation, a Parliamentary tour, guest lectures, traditional outrigger canoe paddling (or Waka Ama) and a trip to an historic island nature reserve.

Having completed the exchange feedback from par ticipants has been unanimously positive, with clear evidence that the objectives of the programme were realised: While it is often assumed that New Zealand and Australia are simply neighbours well known to each other, a week experiencing the diversity of Victoria soon demonstrated there was much to learn. Federation University’s historically significant location, contrasts in courses offered and role in suppor ting students sourced from geographically isolated rural communities provided a rich, and very new, cultural learning experience for the visiting New Zealanders.

For the Australians, many of whom were first time visitors to New Zealand, highlights included their official welcome onto the Marae and improved cultural understanding of New Zealand as a geographically small island nation. Canoeing in the outrigger and visiting Kapiti Island Nature reserve were standout favourites while just immersing themselves within the halls of residence within a new University clearly resonated with the group.

Throughout the programme interaction between the teams of RAs was characterised by a fun exchange of professional ideas and experiences, and since its completion lifelong friendships have been established. Learnings from the exchange have already been put into practice, notably during Victoria University’s 2014 RA training programme. There have also been significant benefits in having strengthened professional relations between the RAs who par ticipated in the programme, and it is clear they will make a significant leadership contribution within their residential

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AACUHO FEATURED communities. Having just completed RA training, those who attended the exchange have an air of confidence understanding and clarity of their role coming in to their respective training.

Both Universities have agreed to continue with the programme in 2014 and beyond, and it is hoped this exciting initiative will contribute to the ongoing professionalisation of the RA role.

Importantly, the collaborative efforts of Federation and Victoria University demonstrate how residential staff and resources can be utilised innovatively to help realise the pastoral objectives of the wider University community. As is often the case, great things star t on residence within university life and this new exchange program is just another example of the value of Halls and Residences within the Higher Education arena.

And lastly…

John and Andrew would like to make special mention of all the staff who did so much to ensure the inaugural program was a terrific success. From the New Zealand end, a special thanks must go to Helen Kong who took care of essential logistical matters, to Marie Wilson and the Weir House team who delivered the NZ hall experience, and to Nick Merrett and the Victoria Heads of Hall who embraced the vision of the exchange programme and made it

happen. From the Australian leg we would like to thank the entire Fed Uni Campus Life team including, Residential Support Officer Matthew Cane who carried the lion’s share of the hosting, logistics and driving for the group’s outings, while Residential Admin Officer Liana Finlayson’s contributions and continued suppor t leading up to and throughout the program made such a large difference for all our guests. Also thanks to Queens College, Mannix College and Deakin Residential for their suppor t and hosting the groups as well.

Much appreciated!

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2014 StarNet StarRez AACUHO Conference Cash, Culture, Collaboration: Tackling Today’s Challenges in University Housing 8-11 April 2014 – Crown Conference Centre, Melbourne Melissa Suckley | AACUHO Vice President, Associate Dean, Flinders Living, Flinders University

As the 2014 StarNet StarRez AACUHO Conference fast approaches, it’s exciting to see the level of interest we have received to date from delegates registering to attend. At the time of writing, we have delegates registered from each state/territory in Australia, Hong Kong, USA, UK and New Zealand.

The real exchange of ideas takes place in the concurrent sessions and again, our thanks to members who have put forward their ideas and are willing to step up and get involved.

In Melbourne you’ll be able to choose from sessions on Managing Risk, Social Justice, InHouse Conference Management, Cyber-Safety, Alcohol Minimisation…and a whole lot more!

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The keynote speakers presenting at the conference include professionals from the higher education industries of Australia, USA and Hong Kong.

he input from members at the conference is so valuable and this year the committee received some exceptional submissions to present member papers.You will see on the conference program a variety of topics being brought to us in Melbourne, ranging from indigenous cultural awareness to communication strategies to developing positive residences. In line with the theme, the Conference Organising Committee has worked to provide something for everyone so that no matter what your specific interest area, you can find some benefit in attending.

Our confirmed keynote speakers include: • T. J. Logan, University of Florida, USA • Esther Lee, City University, Hong Kong • Jenn & John Jasinski, Emmanuel College, University of Queensland • Mr Vinh Giang, 2013 South Australian Entrepreneur of the Year, magician and professional speaker • Phil Honeywood, National Executive Director, International Education Association of Australia • Trevor Hamilton, Director, Nettleton Tribe

The Australasian Student Residences Management Journal

With more to be confirmed! Keep an eye on the conference website for new additions.

Make sure you make the most of the networking opportunities at the conference.

Frank and Mark, from the Conference Organising Committee, have done a sensational job in securing venues for the dinners and optional tours during the free half day. Frank and Ali’s article in this edition of SRMJ provides an excellent overview on what to do in Melbourne as well.

Returning in 2014 will be the 2nd Annual AACUHO Awards for Excellence. Taking place on the evening of Wednesday 9 April, these awards will recognise members who have implemented amazing initiatives either in their workplace or made a significant contribution to the industry. For more information contact Cate, our AACUHO Executive Officer, by email to execofficer@aacuho.edu.au Building on the popularity of past study tours, AACUHO will once again be holding a study tour preceding the conference. Starting on Thursday 3 April in Hobart and finishing in Melbourne on Monday 7 April, the tour will

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AACUHO FEATURED

visit a range of student accommodations in Tasmania and Victoria. This is a unique opportunity to explore the University of Tasmania’s stunning Hobart location, new residences and facilities in Hobart and Launceston as well as some beautiful natural sights. We then fly to Victoria to visit new residential buildings at Deakin University, Waurn Ponds and Warrnambool campuses and new facilities at Mannix College – Monash University Clayton. Along the way you will get to see spectacular sights as we drive along part of the Great Ocean Road on our way back to Melbourne. The tour has already attracted participants from Australia, UK and USA and we hope a few more of you are still considering joining the tour. To register, simply visit the conference website!

Our thanks, as always, go to our fantastic sponsors – their ongoing support of AACUHO is so very appreciated: StarNet StarRez return again as Platinum Sponsor; BigAir Community Broadband as Gold Sponsors; Alcocups, VingCard Elsafe, nettletontribe and Australian Bedding Company as Silver Sponsors; and our Exhibitors – Academy Services, Alliance Catering, Add Value Promotions, Direct Products, Red Frogs, Scolarest, Study Stays and Vintech Systems.

Conference Organising Committee

At the conference all AACUHO Committee members and the Conference Organising Committee members will be wearing a distinctive AACUHO T-shirt. Stop and have a chat, get involved, ask questions and most of all, enjoy the conference.

Mark Gordon, Trinity College, Victoria

See you in Melbourne!!

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Edwina Ellicott, University of Wollongong, NSW (AACUHO President) Melissa Suckley, Flinders University, South Australia (AACUHO Vice President) Ali Norton, La Trobe University, Victoria Kasia Quail, Deakin University, Victoria (AACUHO Committee member)

Frank Hofhiens, International House, Victoria Esther Lee, City University, Hong Kong

For more information contact the AACUHO Executive Officer, email execofficer@aacuho.edu.au, or go to http://www.aacuho2014. epicconferences.com.au/

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The Australasian Student Residences Management Journal

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AACUHO Special FEATURED Interest

A word from StarNet StarReZ Travis Knipe | Chief Operating Officer, StarNet Systems & StarRez

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e hope everyone is as excited as our team is for the upcoming 2014 StarNet/StarRez AACUHO Conference. We are proud to announce that recently, StarNet Systems (StarRez) have been recognised as one of Victoria’s most pioneering and innovative exporters at the 2013 Governor of Victoria Export Awards.

StarNet Systems won the Information and Communication Technology Award for its total end-to-end management solution that accommodates all the functions of a housing and conference operation for residential communities.

Now with more than 450 customers worldwide, including acclaimed international educational institutions Cornell University, Stanford University, Harvard University and Harvard Business School, Columbia University, Dartmouth College, Yale University and New York University.

StarNet Systems’ customer base extends from Australia and New Zealand to the United States, United Kingdom, Canada, Singapore, the Middle East and Europe.

After strong success in our home market of Australia, we began exporting the solution to New Zealand in 1999 and North America in 2002. StarNet Systems was founded by our father, the late Alan Knipe, and they would like the award to serve as a tribute to him and two other outstanding team members who have passed away in recent times, Sue Ovalle and Dane Braddy. The award recognises the hard work and dedication of our team, developing and delivering a leading product to highly competitive global markets.

One of the most operational challenges for our community is with regards to the check in/out process, room inspections, tracking maintenance and ensuring the students have a smooth transition to their new on campus home. Historically this process has been very manual, paper based, labour intensive and quite stressful for the staff, students and parents involved. Each campus has its own challenges which include the number of students moving in such as the University of Pennsylvania that houses almost 7,000 students and the Ohio State University which has more than 10,000 students reside on campus. Some campuses are located in the heart of major cities such as the University of Melbourne and New York University. In that case they need to be sensitive of the disruptions to the local community, factor in parking, carefully plan the timing and provide a lot of communication to the incoming students.

“When we mapped it all out, we realized that move-in required 29 independent steps from the moment students arrived on campus until they were fully checked into their room” said Doug Berger, Executive Director of Business Services who is in charge of the University of Pennsylvania’s Residential Services.

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AACUHO FEATURED

Beyond the campus challenges, managing exceptions on the day can be the most time consuming part of the process. How to address a student that arrived but forgot to confirm, has not completed mandatory information, completed prerequisite courses such as alcohol awareness, or perhaps the student has a previous financial hold or campus ban that needs to be managed.

StarRez has been helping our community enhance this process for many years using a range of technologies. One of the most popular approaches involves utilizing a swipe card reader (or scanner) attached to either a laptop or iOS device such as an iPad, iPhone or iPod Touch.

This method provides a professional, fast, accurate and efficient way of quickly processing a large volume of check-in’s. StarRez can configure business rules that quickly alert the staff to anyone that has a potential issue. It might be they arrived on the wrong day, do not have a room yet, or have a financial hold. The system warns the staff member so they can re-direct the student to another area that is focused on resolving these issues. That ensures the bulk of the move in’s continue smoothly.

At the University of Pennsylvania they faced a challenge of the freshman students not already having a campus ID issued. This was addressed with Quick Response (QR) codes that were mail merged into letters/emails.

Using the built-in camera on the iPad for check-in the process was equally as fast as those with campus identification. “with a simple swipe or a quick snapshot, we eliminated 7,000 printed data cards and 14,000 custom printed labels that were previously needed to issue the 15,000 keys we distributed to residents each year”

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said Nathan Cockrum, Strategic Planning, Reporting and Assessment Coordinator for the Department of Residential Services at the University of Pennsylvania.

StarRez has also helped other campuses such as the Ohio State University implement a drive through check-in process. This approach worked well given the large size of the campus and distance between residence halls.

Once the residents are in room, there are two other critical aspects that need to be managed. The room inventory records need to be accurate and detailed to ensure the room condition is up to date and presentable and students need the ability to start submitting maintenance work orders online. Accurate room condition tracking also helps with the fast recovery of damage charges.

“StarRez and the JCH portal have been an enormous benefit to both the staff and students at JCH. Students are now able to apply, update their personal informa­tion, review their room inventories, and pay their fee accounts all online. The system has removed the need to complete a host of manual processes and has not only increased efficiency, but also greatly improved communication between staff and students.” Said Virginia Glen, Bursar, Janet Clarke Hall at the University of Melbourne.

Rochester Institute of Technology (RIT) is a nationally respected leader in professional and career-oriented education. Housing Operations manages accommodations for 7,100 full-time students among 13 residence halls, 4 apartment complexes, University Commons suites,

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Call 1300 739 822 to speak to our team or visit bigaircommunity.com.au for more information.

The Australasian Student Residences Management Journal

Competitive student plans with no lock-in contracts.

Providing Internet to 30,000 students nationwide.

21

AACUHO FEATURED

Global Village suites, RIT Inn & Conference Center, and Greek housing.

At Rochester RIT’s 20+ full-time housing maintenance staff did not have the ability to efficiently access and manage the 300 to 600 weekly work order requests. Furthermore, staff could not dynamically reassign and allocate work orders based on workload and capacity. With the implementation of the StarRez Mobile and Web based Maintenance solution, RIT Housing Operations have been able to significantly improve service to students and enhance staff efficiency. Residents can now use the StarRez online housing portal to complete all their housing related business including online maintenance work order submission and tracking. The maintenance team now manages all aspects of their maintenance and health and safety process via mobile iOS devices.

RIT staff have the ability to receive, process, update and manage

22

maintenance requests without having to return to the office. In addition to the maintenance staff, the Housing and IT staff at RIT can also easily access and report on student housing data via their mobile devices including: iPhones, iPod Touch, and iPads. Staff members can quickly access resident information, add notes, and run reports on resident data.

“I am really excited about the fact that we have aligned our facilities operation with the Rochester Institute of Technology “RIT” name, with a heavy accent on the “T”. The StarRez Mobile Maintenance solution is an incredible advancement and convenience to have access to all pertinent information and the ability to service work requests from the field,” said Jerry Taroni Apartment Facilities Manager, Rochester Institute of Technology.

www.adbourne.com

The Australasian Student Residences Management Journal

23

24

www.adbourne.com

The Australasian Student Residences Management Journal

25

500m

96

1km

15–20 minutes

B

Boat sheds

Alexandra Gardens

Yar ra R i

Marr

Skate Park

CITYLINK (Tollway)

(footbrid Bridge ge)

William Barak

D

Malthouse Theatre

16 To Kew via St Kilda (Luna Park)

Victoria Barracks

Australian Centre for Contemporary Art

VCA Gallery

1

Victorian College of the Arts

Free Melbourne Visitor Shuttle The free Melbourne Visitor Shuttle is an easy way to see many of Melbourne's attractions.

Board the bus at any one of the 13 stops at key city destinations, including the Melbourne Museum and Carlton Gardens, the Queen Victoria Market, the Melbourne Aquarium, Docklands, Southbank and Chinatown. The shuttle service runs between 9.30am and 4.30pm daily (except Christmas Day and Good Friday). A round trip takes approximately 90 minutes and includes informative on-board commentary. For more information visit melbourne.vic.gov.au/shuttle or contact the City of Melbourne on 03 9658 9658.

Buses Melbourne’s bus network has over 300 routes transporting people across Melbourne’s suburbs. Passengers should indicate their intention to board a bus by raising their arm as it approaches the stop. After midnight NightRider bus services travel from the city centre to Melbourne’s suburbs between 1.30am – 4.30am on Saturdays and 1.30am – 5.30am on Sundays.

Free City Circle Tram Melbourne's free City Circle tram (Route 35) travels the perimeter of the city centre Sunday to Wednesday between 10am and 6pm and Thursday to Saturday 10am to 9pm. No services run on Christmas Day and Good Friday. Using historical W class trams, the service operates in a circular route passing many major attractions, as well as linking with other train, tram and bus routes in and around Melbourne. An automated audio commentary announces points of interest along the route.

Citylink Tunnels

Melbourne Recital Centre Melbourne Theatre Company

E

King’s Domain

Sidney Myer Music Bowl

Swan St Bridge

Melbourne Mobility Centre The Melbourne Mobility Centre is dedicated to improving access for everyone in the heart of the city. It offers services such as equipment for hire, two fully accessible toilets and visitor information for older people and those with both permanent and temporary disabilities. The Mobility Centre is located on the first floor of the Federation Square car park at ground level adjacent to the ArtPlay playground.

Taxis Melbourne taxis are yellow, making them very easy to identify. Taxis often wait in designated ranks that are clearly signposted at central locations such as major hotels or train stations, and at the airport. You can also hail a taxi in the street. If the rooftop light is illuminated, it means the taxi is available for hire. You can also book a taxi by telephone.

Melbourne Bike Share Melbourne Bike Share provides an affordable transport alternative for travel around Melbourne. To use Melbourne Bike Share, simply rent and return bikes at any of the 50 bike share stations operating across the city.

Helmets are compulsory and can be purchased and returned at a designated city outlet. For bike hire fees and more information visit melbournebikeshare.com.au

Walking & Cycling Throughout Melbourne there are trails specifically designed for walking, running and cycling. Follow a heritage walking trail through the city streets, cycle along the Yarra River, use the bike path along the foreshore from St Kilda or experience the cultural and architectural elegance of Albert Park, South Melbourne, Toorak, South Yarra and Richmond.

#

Floral Clock

Queen Victoria Gardens

7/1/09 10:52:16 AM

Bottom

Hisense Arena

Victorian Tourism Information.........132 842 visitvictoria.com

Travellers’ Aid at City Village ........9654 2600 Travellers’ Aid at Southern Cross ..9670 2072 Travellers’ Aid at Flinders St Station.........................9610 2030

Taxi Companies: 13 Cabs ...........................................132 227 Arrow Taxis......................................132 211 Embassy Taxis..................................131 755 Silver Top.........................................131 008 Wheelchair Taxi Bookings................9277 3877

Country and interstate transport 1800 800 007

For public transport information...1800 800 007

Best of Victoria Travel Booking Service ............................9928 0000 Directory Assistance......................1223 CityLink E-tag Information...........132 629 Eastlink ..........................................135 465 Emergency Services Police, Fire, Ambulance ...................000 Melbourne Airport to City Shuttle Bus Skybus ............................................9600 1711 Avalon Airport Transfers ...............9689 7999 Melbourne Mobility Centre ..........9650 6499

Useful Numbers

CityLink Tollway Melbourne’s CityLink is a 22-kilometre automated tollway which connects the Tullamarine, West Gate and Monash freeways.

CityLink roads are clearly marked with blue and yellow tollway signs. There are no cash booths on CityLink, so to pay the tolls you must either open an account before you travel, or buy a pass up to midnight three days after you travel.

Go to citylink.com.au or call 13 26 29 for more information.

Olympic Park Stadium

F

The Oval SWA N Old Scotch To A ST Oval Westpac AMI Pa rk Centre "

Pedestrian Bridges

Sports Precinct

Rod Laver Arena

Melbourne Park

© Oct 2012 Cities of Melbourne, Port Phillip, Stonnington and Yarra. All rights reserved. No responsibility is accepted for omissions or out of date information.

Contact the IMAP Executive Officer for permission to reproduce the map in any form (refer imap.vic.gov.au for contact details). Maps by visualvoice.com.au

Trams Trams travel along many of Melbourne’s major thoroughfares. Most routes travel to and from the city centre, but some travel across the inner-city suburbs. Services operate from 5am until midnight Monday to Thursday with extended hours to around 1am on Friday and Saturday nights. Tram route numbers and destinations are displayed at the front of each tram and timetable information is available at tram stops.

Trains Flinders Street Station, on the corner of Flinders and Swanston streets, is a major hub of Melbourne’s train network. Many trains begin or end their journeys there. Trains operate from 5am until midnight Monday to Thursday, with extended hours to around 1am on Friday and Saturday nights. There are 16 different train lines servicing Melbourne suburbs – many of these lines are linked to tram or bus services.

myki ticketing myki is Melbourne's ticket to travel on the city's trains, trams and buses in Zones 1 and 2. It is a re-usable smartcard that stores value and can be used over and over again.

Visitors to Victoria can buy a myki Visitor Pack to travel. The myki Visitor Pack includes a myki card, pre-loaded with enough value (myki money) for one day's travel in Zone 1.

It also includes discount offers at 15 attractions, saving visitors more than $130.

Visit ptv.vic.gov.au or call 1800 800 007 to find your closest myki Visitor Pack retailer.

You can also buy a myki card from hundreds of locations on the public transport network and retail outlets where you see the myki sign.

Public Transport Victoria Public Transport Victoria is your central stop for information on public transport services, fares and tickets. Up-to-date information is available via its website, online journey planner, call centre and mobile applications.

To plan your journey, visit ptv.vic.gov.au or call 1800 800 007, 6am – midnight daily.

How to get around

C

SOUTH MELBOURNE

Y S WA

A

,251 250

!

109 To Port Melbourne 96 To St Kilda Beach

KING

Map by visualvoice.com.au © Visualvoice, 2012 . All rights reserved.

No responsibility is accepted for omissions or out of date information.

0

8–10 minutes

Scale & walking time

RD

Arts Centre Melbourne

National Gallery Sou of Victoria thb ank NGV INTERNATIONAL Blv d

Eureka Skydeck 88

SOUTHBANK ST KILDA RD

Yarra Park

Jolimont WE LLIN GTO NP

75 T Nort o Ve h B a 7 5 rmon lwyn t So uth "

48,

DE Bridge Rd 300m

Punt Rd Oval G

4

Visit the Melbourne Visitor Booth in the Bourke Street Mall for maps and information on shopping, attractions and events.

Open 7 days a week from 9am to 5pm (except Christmas Day and Good Friday).

The Melbourne Visitor Centre at Federation Square is a one-stop shop for visitors. The centre offers information on Melbourne and Victoria including free brochures, maps, event listings, internet and email facilities, souvenirs and an accommodation, car and tour booking service.

Open 7 days a week from 9am to 6pm (except Christmas Day).

TA

Aid Centre

Southern

PTV Hub

station

200 No stops shown

Route & number

Buses

75

Elizabeth St

35

Route direction "

Melbourne Visitor Shuttle route Stop

Name & tram destination

Further information: For more assistance on planning your visit to Melbourne, please contact the City of Melbourne hotline on (03) 9658 9658, visit melbourne.vic.gov.au/touristinformation or email touristinformation@melbourne.vic.gov.au

The Melbourne Greeter Service is a free multilingual two to four hour walking orientation of the city. The service operates in English at 9.30am, 7 days a week (except Christmas Day and Good Friday) departing from the Melbourne Visitor Centre at Federation Square, with a number of languages available on request. Bookings essential.

Visit melbourne.vic.gov.au/greeter or phone (03) 9658 9658 Monday to Friday and (03) 9658 9942 Saturday and Sunday.

Keep an eye out for a City Ambassador.

Dressed in distinctive red uniforms, City Ambassadors provide a mobile information service in the city centre with information on shopping, events and how to get around.

Monday to Saturday from 10am to 4pm, and Sunday from 11am to 3pm (except Christmas Day and Good Friday).

200

Route terminus

Not all stops shown

Free City Trams Circle Accessible Route Route & tram route number Stop stop A terminus (No.35) 75

Theatre

routes

Train line Station name Cross

Trains

Place of interest

Centre

Visitor information

Melbourne Cricket Ground (MCG)

National Sports Museum (Gate 3)

Your guide to Melbourne

109

CITY

nge

Crown Entertainment Complex

VE RA A ND EX A AL

apDLCoverArt_v6.indd 1

4

D

253

e hM

MELBOURNE

R ANBY NORM

Tramcar Pickup

!112 To St Kilda

CLARENDON ST

112

E AN AV BATM

!1 To S t

t

rt S

St u

1

ne

"

lbo ur

t

GUE ST MONTA k Par

ds S

ttle Wa

VE NA

D od

PORT MELBOURNE

Melbourne Convention Exhibition Centre (MCEC) Colonial !5 55 5 T o (St Doma Kild in In a Rd terc ha )

WHARF

T RD

o 70 T

PUN

ver T RD

70

PUN

Freeway entry/exit (Montague St)

TO UN BR

4

3

2

1

Yar ra R

LOR IM

T

ER S

Yarra’s Edge

Freeway entry/exit (Montague St)

CityLink Customer Centre

Marina YE

ive r

11, 31,48

30

(Terminus)

DFO

RD

1km

Kings Bridge

Melbourne Aquarium

Enterprize Park

RD

237 238

Terminus

Supreme Court

Southgate

Melbourne Recital Centre Melbourne Theatre Company

D

Malthouse Theatre

16 To Kew via St Kilda (Luna Park)

Victoria Barracks

Australian Centre for Contemporary Art

VCA Gallery

1

Victorian College of the Arts

Free City Circle Tram Melbourne's free City Circle tram (Route 35) travels the perimeter of the city centre Sunday to Wednesday between 10am and 6pm and Thursday to Saturday 10am to 9pm. No services run on Christmas Day and Good Friday. Using historical W class trams, the service operates in a circular route passing many major attractions, as well as linking with other train, tram and bus routes in and around Melbourne. An automated audio commentary announces points of interest along the route.

Citylink Tunnels

Arts Centre Melbourne

Hamer Hall

#

myki ticketing myki is Melbourne's ticket to travel on the city's trains, trams and buses in Zones 1 and 2. It is a re-usable smartcard that stores value and can be used over and over again.

8 - 11th April 2014

Buses

Lygon St Precinct

Dracula’s

CARLTON

Regent Theatre

Floral Clock

Skate Park

E

King’s Domain

Sidney Myer Music Bowl

Queen Victoria Gardens

Boat sheds

Melbourne Mobility Centre Artplay

Princess Theatre 86, 95, 96

Comedy Theatre Her Majesty’s Theatre

11, 31, 48, 109, 112

Federation Bells

The Ian Potter Centre NGV AUSTRALIA

70, 75,35

Flinders Lane

Collins St

Chinese Museum

Swan St Bridge

Melbourne Bike Share Melbourne Bike Share provides an affordable transport alternative for travel around Melbourne. To use Melbourne Bike Share,

CITYLINK (Tollway)

Pde S

outh

Treasury Gardens

Wel ling ton

bou r

Mel

St Patrick’s Cathedral

use um

ne M

Hisense Arena

Useful Numbers

CityLink Tollway Melbourne’s CityLink is a 22-kilometre automated tollway which connects the Tullamarine, West Gate and Monash freeways.

CityLink roads are clearly marked with blue and yellow tollway signs. There are no cash booths on CityLink, so to pay the tolls you must either open an account before you travel, or buy a pass up to midnight three days after you travel.

Go to citylink.com.au or call 13 26 29 for more information.

Olympic Park Stadium

F

The Oval SWA N Old Scotch To A ST Oval Westpac AMI Pa rk Centre "

RMIT

Gertrude St Precinct

"

FITZROY

Model Tudor Village

6, 9 0

7, 9 0

Punt Rd Oval G

WE LLIN GTO NP

DE Bridge Rd 300m

8

4

3

2

1

100

Places of Interest

The Melbourne Visitor Centre at Federation Square is a one-stop shop for visitors. The centre offers information on Melbourne and Victoria including free

86

TA

Southern

PTV Hub

200 No stops shown

Route & number

Buses

75

Elizabeth St

35

Route direction "

Melbourne Visitor Shuttle route Stop

Name & tram destination

Keep an eye out for a City Ambassador.

Dressed in distinctive red uniforms, City Ambassadors provide a mobile information service in the city centre with information on

200

Route terminus

Not all stops shown

Free City Trams Circle Accessible Route Route & tram route number Stop stop A terminus (No.35) 75

Theatre

Train line Station name Cross

Trains

Place of interest

Information Pedestrian Bike Share Travellers Centre routes station Aid Centre

Legend

AAMI Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . F4 Art Play. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E3 Arts Centre Melbourne . . . . . . . . . . . . . . . . . D3 Australian Centre for Contemp. Art. . . . . . . D4 Australian Centre for Moving Image (ACMI) E3 Chinese Museum. . . . . . . . . . . . . . . . . . . . . . E2 Cooks’ Cottage . . . . . . . . . . . . . . . . . . . . . . . . F3 Crown Entertainment Complex. . . . . . . . . . C3 Eastern Hill Fire Museum . . . . . . . . . . . . . . . F2 Etihad Stadium . . . . . . . . . . . . . . . . . . . . . . . B2 Eureka Skydeck 88. . . . . . . . . . . . . . . . . . . . . D3 Federation Square. . . . . . . . . . . . . . . . . . . . . E3 Hisense Arena . . . . . . . . . . . . . . . . . . . . . . . . F4 IMAX Theatre . . . . . . . . . . . . . . . . . . . . . . . . . F1 Immigration Museum . . . . . . . . . . . . . . . . . D3 Koorie Heritage Trust . . . . . . . . . . . . . . . . . . C2 Melbourne Cricket Ground (MCG) . . . . . . . . F4 Melbourne Aquarium . . . . . . . . . . . . . . . . . . C3 Melbourne Convention Exhibition Centre . B3 Melbourne Maritime Museum & Polly Woodside . . . . . . . . . . . . . . . . . . . . . . . B3 Melbourne Museum . . . . . . . . . . . . . . . . . . . F1 Melbourne Recital Centre. . . . . . . . . . . . . . . D4 Melbourne Town Hall . . . . . . . . . . . . . . . . . . E2 National Sports Museum . . . . . . . . . . . . . . . G4 NGV International . . . . . . . . . . . . . . . . . . . . . D4 Old Melbourne Gaol . . . . . . . . . . . . . . . . . . . E1 Parliament House . . . . . . . . . . . . . . . . . . . . . F2 Queen Victoria Market . . . . . . . . . . . . . . . . . D1 Rod Laver Arena . . . . . . . . . . . . . . . . . . . . . . F4 Royal Exhibition Building. . . . . . . . . . . . . . . F1 Southgate . . . . . . . . . . . . . . . . . . . . . . . . . . . D4 State Library . . . . . . . . . . . . . . . . . . . . . . . . . E1 The Ian Potter Centre, NGV Australia . . . . . E3 Victoria Police Museum . . . . . . . . . . . . . . . . B3 Westpac Centre . . . . . . . . . . . . . . . . . . . . . . . F4

Visitor information

Melbourne Cricket Ground (MCG)

National Sports Museum (Gate 3)

Yarra Park

905 , 90

Smith St Precinct

NORTH

EAST MELBOURNE 48 75 T To Nort o 4 8 , Verm h Balw 75 ont yn Sou " th

Jolimont

Cooks’ Cottage

Conservatory

Pedestrian Bridges

ALB ERT ST

G

Brunswick St Precinct

24 109 To Nort To B h Ba ox H lwy ill n "

24,3 1,10 9

86 T 8 6 o Bu ndo ora

Fitzroy Gardens

Sports Precinct Rod Laver Arena

Melbourne Park

95

Eastern Hill Fire Museum

Parliament House

Parliament

Birrarung Yar ra R Marr William i Barak Alexandra (footbrid Bridge ge) Gardens

River Cruises (Departure Point)

Federation Square

ACMI

St Paul’s Cathedral The Forum

City Square

Melbourne Town Hall Athenaeum

Chinatown Precinct

Greek Precinct

QV Centre

State Library of Victoria

s

Gar den

Roy a BuliExhib ldin itio g n lton

F

Mu our seu ne m

IM The AX atre M elb

100

Car A ST

TOR I

24, 30,35

VIC

Walking & Cycling Throughout Melbourne there are trails specifically designed for walking, running and cycling. Follow a heritage walking trail through the city streets, cycle along the Yarra River, use the bike path along the foreshore from St Kilda or experience the cultural and architectural elegance of Albert Park, South Melbourne, Toorak, South Yarra and Richmond.

River Cruises (Departure Point)

TA

Flinders Street

19, 57, 59

National Gallery Sou of Victoria thb ank NGV INTERNATIONAL Blv d

Eureka Skydeck 88

Bourke St Mall

MYER David Jones

Post Office Terminus

200 201 207

Melbourne Central

City Loop (Underground)

Melbourne Central

City Elizabeth St

Foot Bridge

SOUTHBANK

Queensbridge Square

Sandridge Bridge

Signal

FLINDERS ST

Flinders Precinct

COLLINS ST

Lt Collins St

BOURKE ST

Hardware Lane

Lt Bourke St

LONSDALE ST

Lt Lonsdale St

LA TROBE ST

A´Beckett St

E 1 To East Coburg, 8 To Moreland 3, 3a, 5, 6, 16, 64, 67, 72 Terminate at Melbourne University (1km)

Trades Hall Old Melbourne Gaol Free City Circle RMIT Tram Route 35

City Baths

University of Melbourne

$19 To North Coburg 59 To Airport West "

Tackling Today’s Challenges in University Housing

Public Transport Victoria Public Transport Victoria is your central stop for information on public transport services, fares and tickets. Up-to-date information is available via its website, online journey planner, call centre and mobile applications.

To plan your journey, visit ptv.vic.gov.au or call 1800 800 007, 6am – midnight daily.

Cash, Culture, Collaboration:

How to get around

C

SOUTH MELBOURNE

CIT Y

Hellenic Museum County Court

Immigration Museum

Crown Entertainment Complex

Spencer Bridge

Batman Park

Free City Circle Tram Route 35

Melbourne Visitor Shuttle

Magistrate’s Court

Y S WA

B

,251 250

!

109 To Port Melbourne 96 To St Kilda Beach

Terminus

905–908

KING

A

Tramcar Pickup

LaTrobe St West End

Koorie Heritage Trust Cultural Centre

Flagstaff

Melbourne Visitor Shuttle

Flagstaff Gardens

Franklin St

57

!5 7T Mar o West ibyr non g

Queen Victoria Market

D

VE RA A ND EX A AL

Map by visualvoice.com.au © Visualvoice, 2012 . All rights reserved.

No responsibility is accepted for omissions or out of date information.

500m

15–20 minutes

109

Polly Woodside

North Wharf

Melbourne Convention Exhibition Centre (MCEC) Colonial

Seafarers Bridge

Victoria Police Museum

75 95

C

Top

ne S t E AN AV BATM

0

8–10 minutes

35,70

COLLINS ST

TA

Southern Cross

Bridge

A

City Spencer St

Skybus Terminal (Airport bus) Coach Terminal

ian

Bourk e St P edes tr

Mission to Seafarers

Fox Classic Car Collection

MELBOURNE

Scale & walking time

Victoria Point

Etihad Stadium

30, 86

Etihad Stadium Docklands

Festival Hall

WEST MELBOURNE

Digital Harbour

SOUTH WHARF

ANBY NORM

Webb Bridge

Docklands Park

Victoria Green

BOURKE ST

Victoria Harbour

DOCKLANDS

Superyacht Marina

Central Pier

NewQuay Marina

NewQuay

DOCKLANDS DR

Caravel Lane

Victoria Harbour Docklands

Point Park

d’Albora Marina

Victoria Harbour

River Cruises (Departure Point)

PORT MELBOURNE

Y

E FW

T GAT

WES

f Rd

237 , 23 8

hW har

No rt

Waterfront City

Waterfront City Marina

y Waterfront Cit Docklands

35, 70, 86

Docklands Studios Melbourne

Harbour Town

HARBOUR ESPLANADE

Moonee Ponds Creek

35,70

B

ill Dr

Batm

75, 86, 95

55 55

A

ans H

96

KING ST

ST

Medibank Icehouse

253

QUEEN ST

24

SPENCER ST !112 To St Kilda

!5 55 5 T o (St Doma Kild in In a Rd terc ha )

96, 109, 112

CLARENDON ST 112

WILLIAM ST

nge

CITYLINK (Tollway)

e Sth M

1, 3,3a, 5, 6, 8,16, 64, 67, 72

SWANSTON ST

dow Rath

To M e & W lbourn est e Zo Cob o urg "

Market St

GPO

Royal Arcade Causeway

t

RUSSELL ST

19, 59 19, 57, 59

ELIZABETH ST

rt S St u 1

ne lbo ur

"

St

GUE ST MONTA

k Par

D od ds

ttle Wa

VE NA

!1 To

Australia on Collins Union Ln

Block Arcade Centre Way Degraves Street

Howey Place Manchester Lane

7

LYG ON

20 0 , 20 1, 2 0 Bennetts Lane

250 , 25 1, 2 53

EXHIBITION ST

n St

96

ick

100

ST KILDA RD

SPRING ST

olso Nich

11 ,1 12

11,

"

nsw Bru East 96 T o 30 St PlazVincen a ts

Lan sdo w

ick S t nsw

n "

th S t

on S t

Bru

ne S t

Pres to Wes t 112 To

Smi

Clar end

100

T RD

alk wW o 70 T

PUN

Pearl River Rd

ervie Wat

ver

T RD

y Waterfront Wa

I WAY 70

PUN

RD RAY TSC FOO

WURUNDJER TO UN BR

TO N

RD

Royal Children’s Hospital 12

112

ELGIN ST

CARLTON

253

PRINCES ST

Rathdowne Village

Nicholson Village

22

Rushall

South Morang Line

EEN

JOHNSTON ST

QU

Gardens

Fitzroy North Village

D SP

E

Johnston St Precinct

ALEXANDRA PDE

Darling Gardens

FITZROY NORTH Queens Parade Village Mayors Edinburgh 24 Park

250, 251

Merri Merri Creek Bike Trail Hurstbridge Line

Westgarth

Dennis

100

Dights Falls

246, 250,251

200, 201, 207

Victoria Park Victoria Park

CLIFTON HILL

Clifton Hill

D

19

Lennox St

Park St

SMITH ST

St Vincent’s Hospital

ABBOTSFORD ST

57

St

$

eho

G at

Errol St

12 7

55 ,5 9

Dimmeys East Richmond

yn

Wr eck

24

St

NC SPE

REN

DON

St

75

Melbourne’s Waterfront E3 overleaf From the Yarra River to the Docklands, you can enjoy a leisurely stroll along Melbourne’s waterfront and take in intriguing promenades, interactive art installations and a range of

NG

21

University of Melbourne

CL A

Melbourne City Centre C3 Founded in 1835, Melbourne boomed during the gold rush years of the 1850s. There is now public art where you least expect it, a European café society and intrigue, romance and excitement at every turn.

MI

13

Melbourne General Cemetery

RD

taff e St o rb d LaT est En W

King

Greek Precinct E2 overleaf Greek restaurants, cafés and cake shops interspersed with travel agents, book and music stores have been in Lonsdale Street since the 1930s. The precinct’s annual Antipodes Festival is a celebration of Grecian culture.

FLE

PARKVILLE Royal Park

s Flag

Flinders Precinct D3 overleaf This precinct includes laneways, arcades and places such as Flinders Lane, Cathedral Arcade, Degraves Street and Centre Place and is Melbourne’s designer hub with fashion, furniture, the arts, restaurants, casual cafes, bars, basement jazz and more.

Docklands B4 Only minutes from the city centre, Docklands offers an abundance of cuisines and dining experiences, three retail destinations and a wide array of activities, events, entertainment and art installations all set along picturesque promenades and waterfront vistas.

Macaulay Macaulay Rd

Flemington Racecourse Royal Showgrounds Footscray

23

North Coburg "

16

Macpherson St

STURT ST

Collins & Little Collins streets D2 overleaf Between Spring and Spencer streets, the style capital of Melbourne, Collins Street – and the narrower Little Collins Street – contains exclusive designer brands, beautiful jewellery, historic and modern buildings, theatres, restaurants and arcades.

RACECOURSE RD

E T AV

55

ELLIOT

Royal Melbourne Zoo

State Netball & Hockey Centre

24

SYDNEY RD Princes Park

253

C

"

Fairfield Boathouse

Studley Park

Clubhouse

Studley Park Boathouse

YARR A BV

Yarra Bend Public Golf Course

Yarra Bend Precinct

905,906 907,908

Yarra Bend Park

Fairfield Amphitheatre

E

D EASTER

N FWY

KEW

F

B

T H S yn HIG alw

Heide Museum of Modern Art Yarra Valley Healesville

NORTH

Wallace Ave

15

"

5

4

3

2

1

100

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Chinatown Precinct E2 overleaf Established in and around Little Bourke Street in 1854, during Victoria’s gold rush, Chinatown is the oldest continuous Chinese settlement in Australia and is the focus of the city’s Chinese culture.

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City Arcades & Laneways D2 overleaf Creating diversions amongst the city’s neat grid pattern, Melbourne’s laneways and arcades uncover hidden treasures – tiny eateries, heritage-laden facades, one-off shops and bars, and centres of creativity in artist-run spaces.

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Bourke Street Mall D2 overleaf Between Swanston and Elizabeth Streets, the pedestrian-friendly Bourke Street Mall is a lively precinct featuring entertainment, major fashion labels and is home to Melbourne’s major department stores – David Jones and Myer, as well as the beautiful GPO with high-end fashion and specialty stores.

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Melbourne is a city with distinct enclaves.

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Abbotsford Convent . . . . . . . . . . . E2 Arts Centre Melbourne . . . . . . . . . . C4 Australian Centre for Contemp. Art . . . C4

Places of Interest Toorak

Toorak E5 A leisurely stroll through Toorak streets reveals some truly opulent residences. Toorak Village is a blend of designer fashion boutiques, jewellery, homeware stores and cafes and restaurants.

Hawksburn Village caters to chefs and cooks, but Kooyong you’ll also find fashion boutiques, kids’ couture, homewares and restaurants.

St Kilda D7 St Kilda is home to many writers, filmmakers, musicians and artists. Visitors can soak up the eclectic culture and creativity that abounds.

Fitzroy and Acland Streets have a great range of cafes and bars, bakeries and restaurants, designer clothes, homewares and gifts and live music and provide easy access to St Kilda Beach, St Kilda Pier and the St Kilda Sea Baths. Carlisle Street, Balaclava has a bohemian atmosphere, with European cultures ensuring a cosmopolitan experience.

South Melbourne & Albert Park B5 South Melbourne offers architecture, Melbourne-made gifts, homewares, alfresco cafés, stylish restaurants and the bustling South Melbourne Market. The picturesque Albert Park, spans 225 hectares providing a sanctuary for wildlife and vegetation. It also features the Melbourne Sports and Aquatic Centre, a lake, walking and bicycle tracks and a driving range and golf course – a perfect place to relax or exercise.

Richmond E4 On the city’s doorstep, Richmond is a multicultural melting-pot, exhibiting fine examples of Melbourne’s heritage architecture. Discover food, fashion and furniture on Bridge Road, enjoy bars, restaurants and live music on Swan Street.

Explore a huge range of Melbourne’s top furniture and home retailers on Church Street and immerse yourself in the centre of Melbourne’s Vietnamese community on Victoria Street.

Port Melbourne A5 Soak up the atmosphere in Beacon Cove’s stylish waters edge bars and restaurants taking in the stunning sunset over Port Phillip Bay. Watch the stream of cruise ships and sailing boats dock at Port Melbourne. Wander just 8 mins along the foreshore to vibrant Bay Street to enjoy a selection of hip pubs, restaurants, cafes, boutiques, specialty stores or just relax in the upmarket settings.

Prahran, South Yarra & Windsor E5 In Prahran and South Yarra you’ll find the one-off and quirky to the totally luxurious. Toorak Road is fantastic for unusual specialty shops, luxury and indulgence, handmade designs, and memorable dining experiences. With over 600 stores along a two kilometre stretch spanning three suburbs, Chapel Street has it all - cutting edge fashion, cafés, entertainment, beauty, dining, bars and clubs plus funky Greville Street and the historic Prahran Market. The vintage and retro stores at the Windsor end are a must.

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Abbotsford Convent . . . . . . . . . . .

Arts Centre Melbourne . . . . . . . . . .

Australian Centre for Contemp. Art . . .

Beacon Cove . . . . . . . . . . . . . . . .

Carlton United Brewery . . . . . . . . .

Collingwood Children’s Farm. . . . . . .

Como House . . . . . . . . . . . . . . . .

Crown Entertainment Centre . . . . . .

Etihad Stadium . . . . . . . . . . . . . .

Fairfield Amphitheatre . . . . . . . . . .

Fairfield Boathouse . . . . . . . . . . . .

Federation Square. . . . . . . . . . . . .

Government House . . . . . . . . . . . .

Hisense Arena . . . . . . . . . . . . . . .

Ikea & Victoria Gardens. . . . . . . . . .

Jam Factory . . . . . . . . . . . . . . . .

Jewish Museum of Australia . . . . . .

Latrobe’s Cottage . . . . . . . . . . . . .

Luna Park. . . . . . . . . . . . . . . . . .

Malthouse Theatre . . . . . . . . . . . .

Melbourne Convention Exhib. Centre. .

Melbourne Cricket Ground (MCG) . . . .

Melbourne General Cemetery . . . . . .

Melbourne Museum . . . . . . . . . . .

Melbourne Park . . . . . . . . . . . . . .

Melbourne Sports & Aquatic Centre . .

Melbourne Zoo . . . . . . . . . . . . . .

National Gallery of Victoria (NGV). . . .

National Sports Museum. . . . . . . . .

NewQuay. . . . . . . . . . . . . . . . . .

Observatory . . . . . . . . . . . . . . . .

Palais Theatre . . . . . . . . . . . . . . .

Port Melbourne Yacht Club. . . . . . . .

Prahran Market . . . . . . . . . . . . . .

Princes Pier. . . . . . . . . . . . . . . . .

Queen Victoria Market . . . . . . . . . .

Rippon Lea Mansion . . . . . . . . . . .

Rod Laver Arena . . . . . . . . . . . . . .

Royal Exhibition Building . . . . . . . .

Royal Melbourne Yacht Squadron . . . .

Shrine of Remembrance . . . . . . . . .

Sidney Myer Music Bowl . . . . . . . . .

South Melbourne Life Saving Club . . .

South Melbourne Market . . . . . . . .

Southgate . . . . . . . . . . . . . . . . .

Spirit of Tasmania Ferry Terminal . . . .

St Kilda Cemetery . . . . . . . . . . . . .

St Kilda Pier . . . . . . . . . . . . . . . .

St Kilda Sea Baths . . . . . . . . . . . . .

State Netball & Hockey Centre. . . . . .

Station Pier. . . . . . . . . . . . . . . . .

Studley Park Boathouse . . . . . . . . .

University of Melbourne . . . . . . . . .

Waterfront City . . . . . . . . . . . . . .

Westpac Centre. . . . . . . . . . . . . . .

Yarra’s Edge . . . . . . . . . . . . . . . .

Places of Interest Toorak E2 C4 C4 A5 E3 E2 E4 C4 B4 E1 E1 C3 D4 D4 E3 E5 D6 D4 D7 C4 B4 D3 B2 C2 C4 C5 B1 C4 D3 A4 C4 D7 A6 E5 A6 B3 E7 D4 C2 D7 C4 C4 B6 B5 C4 A6 E6 C7 C7 A1 A6 E2 B2 A4 D4 B4

a blend of designer fashion boutiques, jewellery, homeware stores and cafes and restaurants.

Hawksburn Village caters to chefs and cooks, but Kooyong you’ll also find fashion boutiques, kids’ couture, homewares and restaurants.

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© Oct 2012 Cities of Melbourne, Port Phillip, Stonnington and Yarra.

All rights reserved. Contact the IMAP Executive Officer for permission to reproduce the map in any form (refer imap.vic.gov.au for contact details).

Map by visualvoice.com.au

For public transport information visit ptv.vic.gov.au or call 1800 800 007

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North Melbourne & Kensington B3 A popular residential area close to the CBD, North Melbourne has a history dating back to the 1850s. The southern end of Errol Street contains speciality shops and food outlets and in the former North Melbourne Town Hall, with its stunning clock tower, is a thriving performing arts space. Neighbouring Kensington is the place to enjoy a village atmosphere.

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Fitzroy C2 Melbourne’s bohemian and artistic centre, Fitzroy is a visual feast. Discover artistically -laden Brunswick Street; specialty stores, designs from local artists and some of Melbourne’s best eateries on Gertrude Street and celebrate all things Spanish at the Johnston Street Fiesta in November.

Collingwood & Abbotsford D2 With a focus on live music, locally-supplied restaurants and Melbourne-made fashion, Smith Street speaks to individuality. Walking tours of the Collingwood Arts Precinct open up creative doors and step back in time at the Abbotsford Convent, where today a community of artists, musicians, markets and cafes thrive.

Carlton C2 The home of the world heritage-listed Royal Exhibition Building, Carlton borders the city with the Carlton Gardens. Lygon Street is the historic heartland of Melbourne’s Italian community.

Restaurants, delis and patisseries are interspersed with theatres, cinemas, and galleries.

Armadale F6 Leafy Armadale sits alongside Toorak as a one of Melbourne’s blue chip locations. Its heart is in High Street with a sophisticated range of fashion labels, galleries, furnishings, homewares and antique stores. Cafes and restaurants are dotted along the elegant strip.

City Fringe

Sports Precinct F4 overleaf Melbourne’s major sports and entertainment venues are essential elements of the city’s life. The iconic Melbourne Cricket Ground is surrounded by Yarra Park, Rod Laver Arena, AAMI Park, Hisense Arena, Olympic Park and Melbourne Park.

Melbourne’s Waterfront E3 overleaf From the Yarra River to the Docklands, you can enjoy a leisurely stroll along Melbourne’s waterfront and take in intriguing promenades, interactive art installations and a range of shopping and dining experiences. Some of Melbourne’s most spectacular parks and attractions (including Federation Square, Southbank, the Arts Centre Melbourne, the National Gallery of Victoria and The Ian Potter Centre: NGV Australia) are dotted along the way.

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Meaning of Success – Encouraging and Celebrating Success in a Residential Community scott walker | Head of Aquinas College, University of Otago, New Zealand

What is success? How do we encourage success in our communities and what impact does this have on our residential community? What measures do we have in place to ensure success but also to celebrate success in the residential environment?

student who has achieved straight A grades at secondary level. So we need to ensure that the aim of each student is realistic. We are very careful in this as some residents are determined to achieve their A grades, especially for limited entry courses, and we want to make sure we can support them and not discourage them in their studies.

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Prior to every student moving in we are given their secondary school results. A statistical prediction model has been built to predict what each student is likely to achieve in their first semester and end of year exams.

It is not strictly speaking accurate as it does not take into account external factors such as social problems that have an impact on study, or taking courses that they have never covered at a secondary level.

This can only be done on a qualitative fashion. However, as a basis for an approximate estimate of academic ability it is quite useful. Every resident also completes a questionnaire prior to arrival asking them what their goals are, any areas they anticipate will be a struggle for them and selecting which workshops they want to be enrolled in (held within the first 2 weeks of residence).

he idea of success is often confused with the notion of excellence. Within a residential community we all work towards our students achieving excellence, either on the sport field, in the local community and more importantly in their academic studies. However, excellence is a state that is achieved by a few rather than the group as a whole. While it is important for us to encourage excellence and celebrate excellence in our communities, a more holistic approach would be to encourage personal success.

The Oxford Dictionary defines success as “the attainment of fame, wealth or social status” – not particularly relevant in a residential community and is probably the interpretation that results in our focus on excellence. Another definition is “the accomplishment of an aim or purpose”. This is a more relevant definition and it implies that either the college or the individual student has an aim (goal). The aim of the college is to make sure every student is safe, succeeds in their studies and (hopefully) grows as a person in this important stage of a young person’s life. My focus at Aquinas College is what the students’ aim is. What do they want to achieve for the year both socially and academically? Once this is known, my theory is we can better support them to achieve their aim, and in the case of their academic studies to hopefully surpass them.

A big part of our academic program is testing their stated academic aim with their actual potential. A harsh reality is that a student who has never achieved an A grade average at secondary school is going to find it more difficult to achieve an A grade average at tertiary level than a The Australasian Student Residences Management Journal

Once every resident has moved into the college they have an academic meeting with our academic coordinator. This covers their goals/aims for the year, our own prediction of their ability and we develop an academic plan providing additional support beyond our traditional academic program for those who require it.

At the end of semester one, we compare the grades achieved by each student against our prediction. In semester 2 we have another academic meeting setting aims for semester 2. In those meetings, we also talk with residents who achieved lower than their predicted grades to determine what went wrong and how we can help for semester 2.

Through developments in our academic program we have slowly moved more students into achieving their potential academically for semester 1, but there are still approximately 25% of our students who fall below

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AACUHO FEATURED

their expected results. This academic coordinator position has a great impact in semester 2. In 2013, 70% of our residents improved their academic grades compared to semester 1. 28% of our residents actually surpassed their predicted grades.

In terms of measuring success as an accomplishment of an aim or purpose – this program has been a success for the college. For our individual students there is still a long way to go. A large number of our students are studying limited entry courses and so their aim (naturally enough) is to gain entry into those courses. Their ability, and resulting achievement, can have an impact on this aim. For the future, this measure of success by supporting more students gain entry into those courses will increase, but there will always be a significant number of students who do not gain entry and so will feel as if they did not

succeed. As a college, we need to move students to a different measure of success, without losing sight of their desire to get into those courses, by encouraging them to achieve or surpass their academic potential.

We currently have many awards and programs that celebrate excellence. We also need to look at similar programs that can celebrate success. Last year we gave small individual prizes to students who achieved above their potential, helping them recognise their own success. More could be done to encourage residents and celebrate this success in the community.

Our resources are limited and only extend to the support of academic success at this stage. Our RA’s and community programs focus on the social aspect but we have not yet developed a program that supports and celebrates social success. This will be a challenge for the future.

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Student-led change for Sustainability @ CSU Edward Maher | Manger CSU Green, Charles Sturt University

Charles Sturt University (CSU) students are reducing, reusing, and ‘res-cycling’ – with impressive results already starting to show.

T

he concept was kicked-off with a project funded through CSU’s internal Sustainability Grant scheme. ‘Res-cycle’ uses peerto-peer training to improve awareness among residents about why recycling is important, and gives tips on how to recycle correctly. In this model, students are made accountable for all aspects of the waste management cycle including separation at the source and emptying internal waste receptacles to external bulky bins.

Student recycling habits have improved greatly and feedback from students and staff has been very positive.The success of the project so far has been attributed to the way students have engaged with each other, rather than the message coming from staff. One particular point that was reinforced to students was that the careless actions of a single individual could contaminate recyclables and undo the good work of all their housemates.

In 2014, CSU will be taking peer-to-peer training to the next level through the establishment of dedicated Eco-Cottages.

These cottages have been marketed to new and returning students as an opportunity to live with like-minded individuals who value the idea of living with a reduced environmental footprint. The cottages are very popular and are in high demand. Each accommodates eight

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residents, in individual bedrooms with shared bathroom, kitchen (self-catered) and common room facilities. The cottages on each campus share a similar layout and facilities, making comparisons easy to determine between CSU’s various campuses, as well as between other cottages at the same campus.

The Eco-Cottages will undergo a modest makeover, following consultation with students, to improve sustainability credentials. This may include options such as lighting retrofits, water conservation devices, real-time feedback from sub-metering, compost bins or a bike share scheme to help them stand out from other accommodation options. Eco-Cottage residents will then be equipped with the skills, information and funds required to lead behaviour-change initiatives among the broader population of students living on campus – more than 3000 in total. CSU Student Initiatives Coordinator Joanne McRae explains, “The Eco-Cottages will provide a great platform to show us what works with students.

From here we hope to find some great student behaviour-focussed initiatives which could be transferred across all residences at CSU”. Examples of broader engagement activities that have already been considered include, a community swap meet and an end of semester garage sale to reduce the disposal of functional but surplus goods.

project to change behaviours and normalise responsible habits among a demographic who may otherwise find it difficult to focus on sustainability issues once immersed in the fast-paced lifestyle of on-campus living.

CSU will closely monitor the outcomes of the Eco-Cottage project and hopes to share these in future editions of SMRJ. For further information on ‘Res-cycle’ or Eco-Cottages, visit CSU’s sustainability pages at: http://www.csu.edu.au/csugreen.

BELOW: Residents at CSU in Bathurst get involved in National Tree Planting Day OPPOSITE:The “Green Bike Farm” student garden at CSU in Wagga Wagga features a hybrid renewable energy system and hand built clay pizza oven

With about $2.2 million spent on utilities, and a further $150,000 spent on waste management, across its residential facilities each year CSU stands to gain a great deal from even modest percentage improvements. Most important are the benefits the project aims to achieve for the environment in the short and long term. CSU’s goal is to use the ‘Res-cycle’ and Eco-Cottage www.adbourne.com

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The Australasian Student Residences Management Journal

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Enhancing the Residential Student Experience: Exciting Developments within Residential Services at La Trobe University Laura Burge | Residential Education Manager, La Trobe University

I

t’s that time of the year again‌. results have been released, offers have been made, and enrolments are taking place across the country in preparation for the start of a new year.

With around 1500 new residents set to arrive on campus, it has certainly been a busy time for the Residential Services team at La Trobe University in the last couple of months. It’s also been a very exciting time with the launch of several new initiatives designed to improve and enhance the student residential experience.

Officially launched at the start of February, the first important new project, (and one which we feel is likely to revolutionize the way we communicate with our students!) is our Residential Services, La Trobe App. This online Application, available for download on Android and iTunes (https://itunes.apple.com/au/app/resservices-la-trobe-uni/id766658627?mt=8), provides essential information for students living within the residences at La Trobe. In particular, the App provides a mobile guide which contains essential information for our new residents regarding arrival information, key staff and student leader contacts within the residential precinct, and an overview of the schedule for ResFest (the residential

AACUHO FEATURED

O-Week). In the month since its release, over 2,350 users have downloaded the App, and over 1700 our new Welcome Guide – a fantastic indication of student interest and engagement with this new communication tool.

A second exciting new initiative has been the purchase and provision of ‘welcome bags’ for every new residents moving in to on-campus accommodation in 2014, which contain needto-know information regarding local support services and a handy toiletry pack. Hand made

by Rehab Craft (http://www. rehabcraftcambodia.org/), a fair trade Non-Governmental Organization (NGO) for Cambodians with disabilities, the purchase of the bags, which are made from recycled rice sacks (and are getting rave reviews from our

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www.adbourne.com

AACUHO FEATURED

conference-2014). The Conference, involving 300 students from across all disciplines and campuses, was designed to provide attendees with the opportunity to understand the “La Trobe Essentials” – Global Citizenship, Innovation and Entrepreneurship and Sustainability Thinking (http://www.latrobe.edu.au/ teaching/la-trobe-framework/essentials); areas which all La Trobe students need to become future ready for the role in the workplace and their wider communities.

Two highlights on the day included keynote speaker Dan Flynn, National Finalist Young Australian of the Year 2014 and Managing Director and Co-Founder of Thankyou, and an ‘Energizer Session’ facilitated by African drumming group InRhythm, who led attendees through an exercise in body percussion.

residents!), not only supports this particular organization, but is a fantastic reminder for students about the wonderful opportunities to participate in our end of year Global Programs.

Students who travel to Cambodia as part of our three week community outreach programs have the chance to visit Rehab Craft, amongst a number of other organizations at which they undertake community outreach work, and see the great work being completed first hand.

Finally, 200 residential student leaders across our Bendigo and Bundoora campuses were involved in an intensive training week in February as part of their leadership roles this year. In particular, as part of a new initiative in 2014, Residential Services collaborated with the Student Enrichment and Organizational Development departments at La Trobe to host a University wide one day ‘Future Ready Leader Conference,’ (http://www. latrobe.edu.au/events/all/future-ready-leader-

Colleagues interested in the Residential Services App, welcome bags or our student leadership training program are welcome to contact Laura Burge, Residential Education Manager (L.Burge@latrobe.edu.au) for more information. Laura will also be presenting two papers (“R U Up with the Lingo?

The Importance of a Communication Strategy,” and “Roll Up, Roll Up, Everyone’s a Winner: Fostering a Positive O Week Environment Minus the Alcohol”) at the forthcoming AACUHO Conference in April.

ACUHO–I FEATURED

Planning for the Growth

of Your Professionals

A how-to guide for cultivating a departmental professional development plan

Kimberly “Casey” Tullos

Introduction from Colin Marshall, Director Campus Life, Federation University Australia and Globalisation Director for ACUHO-I Professional associations such as ACUHO-I and AACUHO stand ready to connect you with the tools and guidance that you and your teams need to succeed in an environment that continues to be challenged by shifting priorities and limited resources.Whether it be an educational event, a face to face or online learning experience, access to information, research and resources or, facilitating a connection with subject matter expert from the field – professional associations can serve as your cornerstone having much to offer.

For you and your association however, professional growth and development ought not be viewed as a one way street with members simply “withdrawing” services and support as they require - but rather, as a reciprocal exchange.

Ask yourself, “what can I do to deposit something back to my profession and share some of what I have gained throughout my own professional journey”?

Your association needs you. How will you respond?

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C

ultivating a cohesive plan for the ongoing professional development of your team or department is a process that essentially involves finding the answers to a series of critical questions. By paying attention to your team’s unique characteristics and situational context and answering the questions in ways that make sense for your department, you can design a plan to address specific skill development needs or job performance gaps. Don’t be intimidated if this effort seems overwhelming in the beginning.You can manage the process of developing your plan by equating your efforts to taking on a small home improvement or gardening project. Proceeding step by step and expanding your plan as you achieve success, you can cultivate a professional development program that best fits the nature and structure of your particular environment.

ASSESSING THE FIELD Because the design and creation of a professional development plan is not a one-size-fits-all endeavour, a first step toward success is understanding that a plan may not directly translate from one department or institution to another. Ideally, you should begin the project by exploring the climate and context of your department as it presently exists. Consider whether or not you and your team have the

focus and energy to commit to a well-articulated plan for ongoing professional development. All our organizations are challenged by shifting and competing priorities that require the use of finite resources. Where does this project fall on the department’s things-to-do list? If you have the focus, energy, and resources to move forward, spend time identifying the skill development needs or staff performance gaps that would be addressed by coordinated professional development programs.

Both formal and informal assessments of staff members’ skills and job performance can provide the direction needed to create a plan with realistic project goals and program outcomes.

As you identify developmental needs and performance gaps, you may recognize that a particular group of staff is best suited for a targeted intervention.This is an opportunity to create a plan that is the right size to meet your intended goals. Don’t assume that a departmental professional development plan needs to provide the same type of opportunities for all levels of staff. Knowing where your department is most accessible or fertile for growth may be the key to grounding your success.

DESIGNING THE GARDEN After identifying the developmental needs and performance gaps within your staff groups, you are ready to begin designing your professional development plan. What kinds of professional growth do you hope to cultivate through www.adbourne.com

developmental opportunities? For example, a plan that focuses on the skill development of individual team members will look different than a plan designed to improve the departmental climate for creativity and innovation. Megan Dailey, senior coordinator for staff development at the University of Georgia in Athens, suggests that, “Looking at competencies and job requirements is also a way to help focus on what to provide for professional development.They can give you a framework or starting point.”

Reviewing the ACUHO-I core competencies or other professional standards and competencies provided by College Student Educators International (ACPA), Student Affairs Administrators in Higher Education (NASPA), and the Council for the Advancement of Standards in Higher Education (CAS) may be helpful as you create, review, and revise a set of desired program outcomes for your professional development plan.

PREPARING THE GROUND Having the necessary resources available to support the growth of your professional development plan is a foundational aspect of its likely success.Take the time to identify the kind of support you have with regard to time, funding, and administrative support.You may need to create opportunities within your operations for people to leave their functional areas in order to attend meetings and workshops. If funding for professional development programs has not been established, you may need to negotiate a program budget during your annual funding process. Coordination of specific development opportunities may require the additional effort of administrative personnel.

Be sure to discuss the various ways that program responsibilities can be shared and coordinated, not only within your department but also as opportunities for collaboration across your student affairs division or the institution as a whole. Don’t move too quickly to implement specific professional development programs.

Before you decide to create particular developmental opportunities as part of your overall plan, you may need to articulate a shared definition of professional development and clarify what opportunities will be supported by your department and institution. At the University of North Carolina at Charlotte, staff created a guiding principles document and glossary of key terms to help communicate across all levels of staff and provide a focus for their professional development efforts over time.

PLANTING THE SEEDS Now that you have the foundational elements of your plan established, you can begin exploring

the best methods of program implementation.

How will you create opportunities for staff to be exposed to new information or professional experiences? Based on your previous assessment of needs and performance gaps combined with your knowledge of available resources, you can identify the types of program delivery that fit your desired program outcomes. All levels of staff will not engage in, or benefit from, the same type of program. Denise Golden, director of residence life at Gannon University in Erie, Pennsylvania, takes into account the diversity of staff needs: “Some have more flexible schedules than others, so in supporting opportunities for staff at all levels, we must broaden our definition of professional development. It ranges from ongoing conversations, to challenging a teammate to work on something, to on-campus seminars and webinars, to teaching a class, to presenting and publishing.”

For some levels of staff, internal educational sessions or workshops may be the most effective option for delivering the program. For other levels, individualized plans that involve attending a conference or working on collateral or special project assignments may be most effective. Once again, collaborating with other departments across the institution may expose your staff to expertise and opportunities not available within your department, relieve your team of bearing the sole responsibility for creating and implementing diverse professional development programs, and encourage collegiality and shared experience across the institution.

CULTIVATING THE FLOWERS Before you begin implementing your professional development plan, consider your desired program outcomes and how you will collect information about your progress toward meeting those objectives. Multiple sources of feedback will provide you with rich data that can be used to make critical program decisions.

As much as possible, build opportunities for formative evaluation into your process so that you can collect information about how staff are experiencing individual programs throughout your professional development cycle. Create tools for summative evaluation at the end of a designated cycle so that you can track the learning or professional development growth related to your desired outcomes. Don’t forget the importance of reflection and practical application in the learning process. Charles Lowman, associate director for residential education at Vanderbilt University in Nashville, Tennessee, emphasizes that, “It is not enough to send someone off to a conference or to have them check off boxes on a professional development plan.They may not be learning

The Australasian Student Residences Management Journal

ACUHO-I FEATURED anything without some assistance to connect the dots.” Structured conversations with supervisors, summary reports or presentations after a conference, and project or task assignments related to training or developmental courses are ways to create opportunities to reflect on new learning and apply new skills.

SUSTAINING THE GROWTH The benefits of ongoing professional development plans are fully realized when programs are sustained year after year. Processes for systematic review of program feedback and evaluations are vital to maintaining a professional development plan that is relevant and effective for your staff team.Trish Anton, senior assistant director of housing for residential life at the University of Illinois at Urbana-Champaign, explains the importance of using feedback to shape program delivery. “Several years ago, we implemented a ‘Coaching Model’ for new professional staff.The first year we did entirely one-on-one training with new staff via the coach, but our evaluations determined this was very labor- and time-intensive for the staff serving as coaches, so we do a hybrid model of classroom/ group training sessions followed up by practical implementation with a one-on-one coach.”

Professional development plans need to be revised as departments grow, funding sources change, and individual staff members cycle in and out of the organization. Embracing the reality of professional development as a living process that requires regular care and feeding is vital to the long-term success of your plan.

Ultimately, cultivating professional development opportunities can be one of the most rewarding aspects of your personal and professional career.

Managing the process in a cohesive, sustainable way involves working step by step to create a plan that meets the unique needs of your departmental and institutional context. Start small, expand your efforts as you achieve success, and watch your garden grow.

This article originally appeared in the January+February 2014 issue of Talking Stick magazine, published by the Association of College & University Housing Officers-International. Casey Tullos is the assistant director for academic initiatives and staff programs at the University of North Carolina at Charlotte. Email: kctullos@uncc.edu.

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Association of College & University Housing OfficersInternational

If campus housing is your profession, ACUHO-I is your association.

More than 950 institutions and 250 companies from around the world count on ACUHO-I to deliver valuable member resources, all designed to strengthen the campus housing profession.

ACUHO-I delivers: Face-to-face conferences and institutes, including the ACUHO-I Annual Conference & Exposition in Washington, D.C. June 28-July 1, 2014.

Online courses and certificate programs including the Certificate in Housing Assessment, Certificate in Occupancy Management, and the online Architecture Course Series.

Informative publications such as the Talking Stick magazine, the Journal of College & University Student Housing, and a new, six-volume book set, Campus Housing Management.

A vibrant online library featuring hundreds of documents and resources.

More than 30 volunteer workgroups and a worldwide network of thousands of campus housing professionals.

And much more.

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Learn more at www.acuho-i.org www.adbourne.com

INTERNATIONAL FOCUS

Student Residential Communities & their Unique Contribution Colin Marshall | Director Campus Life, Federation University Australia and Globalisation Director ACUHO-I

Irrespective of where universities might be located, they do not provide just one single campus environment. Instead they tend to consist of a number of sub environments including student residential communities (colleges, halls and residences) that often have powerful consequences for student change and development (Schroder & Mable, 1994).

T

here are a number of reasons students elect to live on campus in residential communities.They include parents’ preferences, a higher level of security and supervision, or simply the most practical accommodation solution available (Chickering, 1974). However, student residences are much more than simply a functional solution to accommodation needs. Instead they play a central role in activities that are impacting changes in students’ lives.

It is estimated that some 70% of a typical resident students’ university experience is spent in residence, with the majority of studies strongly arguing that residences provide students with an environment that is supportive of their social, personal and academic growth (Holmes, 1991).

It is posited by many that the touchstone of a university education is the existence of a community of students with shared values and norms who reside under a common roof. The main argument for this experience is that students can gain a sense of belonging to a smaller unit within the wider university context with which they can readily identify (Brothers & Hatch, 1971).

The philosophy at the core of many student residential communities that have been created is that they seek to cultivate and maintain a strong sense of community that engages with the host institution.

The ultimate aim is to enhance the learning experience and outcomes for its students. Furthermore, student residential communities can contribute to the general ideological ends of the university and can serve as a powerful force in supporting institutional scholarly principles including teaching, learning and research (Markwell, 2007).

The Australasian Student Residences Management Journal

Student residences according to McDonald (2002) are the primary places where co-curricular experiences can be implemented; therefore they have much to offer. In residential student communities, one learns to balance personal needs and group demands, where the public and private worlds of the university and the student are integrated and, where initiation into ways of thinking and behaving that have significant psychological, social and educational consequences emerge (Brothers & Hatch, 1971).

It is widely recognised in the literature on student learning and development theory that considerable learning takes place outside of the classroom (Pascarella & Terenzini, 1991; Schroeder & Mable, 1994; Light, 2001; Kuh et al, 2005; Markwell, 2007). The place in which a student lives during their studies is seen as a salient factor in understanding the pattern of student life and the individuals’ behaviour and attitudes (Astin, 1978; Pascarella & Terenzin, 1991; Markwell, 2007).

In undertaking research on the impact of college on students, Pascarella & Terenzini (1991) synthesised more than 2600 studies and concluded that living in university residential communities versus commuting to campus is the single most consistent within-college determinant of impact. Their research examined how university affects students and found that the impact for students living in residential communities to be profound across a number of indicators, including enhanced levels of involvement and satisfaction; greater persistence through to graduation; increased levels in both general cognitive and personal growth and development; and increased strengthening of values, attitudes and moral judgement.

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INTERNATIONAL FOCUS

Ernest Boyer (1987) characterised student residential communities as places that maintain inclusive and engaged learning environments that teach and motivate students. Boyer espoused that they should be educationally purposeful places where learning is the focus; open places where civility is affirmed; just places where persons are honoured and diversity pursued; disciplined places where group obligations guide behaviour; caring places where individuals are supported and service is encouraged; and celebrative places where traditions are shared.

Student residential community professional staff are increasingly challenged by the expectations of institutions, parents and students themselves, to provide tangible evidence of the impact these communities’ have in shaping the lives and successful outcomes for students. These insights clearly suggest a central rather than peripheral role for student residential communities and their professional staff in the tertiary education landscape.

References Astin, A. W. (1978) Four critical years: Effects of college on beliefs, attitudes and knowledge (First ed.). San Francisco: Jossey Bass Limited.

Blimling, G. S. & Hample, D. (1979) Structuring the peer environment in residence halls to increase academic performance in average-ability students. Journal of College Student Personnel, 20(4), 310-316.

Boyer, E. L. (1987) College: The undergraduate experience in America, the Carnegie foundation for the advancement of teaching. New York: Harper and Row. Brothers, J. and Hatch, S. (1971) Residence and student life: A sociological approach to residences (First ed.). London: Butler and Tanner.

Coates. C, E. D. (2009) Engaging college communities: The impact of residential colleges in Australian higher education. (Vol 4) Melbourne. Australian Council for Educational Research.

Chickering, A. W. (1974) Commuting versus resident students; overcoming the educational inequities of living off campus (Second ed.). San Francisco, California: Jossey Bass.

Markwell, D. (2007) A large and liberal education’: Higher education for the 21st century. North Melbourne Australian Scholarly Publishing & Trinity College, University of Melbourne.

McDonald, W. &. A. (2002) Creating campus community: In search of Ernest Boyer’s legacy. San Francisco: Jossey-Bass.

Pascarella, E. T., & Terenzini, P. T. (1991) How college affects students: Findings and insights from twenty years of research (First ed.) San Francisco. Jossey Bass.

Schroeder, C.C. & Mable, P (1994) Realizing the educational benefits of residence halls. San Francisco: Jossey – Bass Publishers.

Holmes, D. (1991) The impact of student residences on academic achievement.

School of Education, University Of Tasmania.

Kuh, G. D. Kinzie, J., Schuh, J. H., & Whitt, E. J (2005) Student success in college: Creating conditions that matter. San Francisco, California: Jossey-Bass Light, R. J. (2001) Making the most of college: Students speak their minds, Harvard University Press.

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www.adbourne.com

Putting a pretty dress on the ugly girl

Special Interest

jono willis | Paper Monkey

D

oesn’t sound ideal (or a nice metaphor), but is definitely the easiest solution, especially when the girl is your brand, and the dress is another ‘decoration only’ brand touchpoint.

What people actually think of, or value in your organisation is more often than not different to what the college head thinks is the case. Again, the reason people visit your website, or what content (or tone of voice) will appeal to them is often different to what management believe.

The ‘pretty dress’ metaphor isn’t ours. These are the words of a frustrated prospect — lets call her Jessie — working in a marketing role at a private school here in Australia, who had been told to ‘tart up the website’. Seeing the need for change to the website as more than a revisit of decorative elements, she sought advice from several firms on ways to use strategy, rather than decoration to inform the design of the new site.

It is indeed a process to undertake this strategic start point, especially if your school or college has been around for decades, but its not until you do this that you truly have a differentiated and marketable brand. After this is done properly, every touchpoint you produce will seem to fall together naturally. Even in a large organisation, everyone will seem to sing from the same songbook. Each time somebody does something in the name of the school they can ask (or be asked) “is this on brand?” and be able to answer.

Without it, how can they? Nobody knows what the brand is, what it stands for, or what makes it different to the brand of the school next door.

Excited about the potential of the strategic approach and user research to encompass not only the website (the information architecture, as well as the tone of content, and ultimately it’s design), but more so the flow on to all of the other existing and future brand touchpoints of the college, Jessie prepared her business case to present to the requester of the ‘tarting’.

The girl in the pretty dress is probably beautiful on the inside. Its just that nobody took the time to find out how.

The case for engagement with the users of the brand -- students past and present, parents, staff etc -- to define user need and to inform brand differentiation is pretty cut and dry. How do we know what our users need if we don’t ask them? Isn’t it arrogance for a designer, or indeed executive management to make these decisions based on their own opinion or assumption, especially when many of the users are a quarter of their age?

But that’s what happened to Jessie. Despite the combined advice from experts around the country that informed her proposal, the order from above was that user engagement wasn’t needed here — just decoration.

In the words of Jessie, “we’re going to put a pretty dress on the ugly girl”.

So what?

Isn’t that what design is about? Making things look more appealing?

Well, yes… or at least in the olden days it was. Design has come a long way over the years, to the point that design based simply on “making things look appealing” borders on negligence.

INTERNATIONALLY AWARDED SPECIALISTS IN VISUAL STRATEGY AND GRAPHIC DESIGN FOR HIGHER EDUCATION

In a competitive market, especially one such as private schools where differentiation is hard to distil, decorative design not only doesn’t solve the problem at hand, but indeed makes it worse.

Every time you invest money on brand touchpoints without user engagement and a strategic start point, you further cement what is probably an undifferentiated or confusing brand. Even when you are working within a well built, differentiated brand, failing to engage with your users on how they use things like your website ensures the birth of a touchpoint that serves only the motives and opinions of a designer or that of executive management, not the needs of the people it is actually produced for… but at least it looks nice.

The Australasian Student Residences Management Journal

45

Residential Leaders: Leading the Charge for Alcohol and Drug Education Ashley Gurney | Managing Director and Founder, AlcoCups

deliver a 1 hour alcohol session to 1st and 2nd year students living on campus.

Managing Director and Founder of AlcoCups, Ashley Gurney, explains that “the training program empowers student leaders to present alcohol information in an interactive and informative way to their peers”. “Having alcohol education presented by peers (student leaders), reinforces the messages of alcohol which the college wants to achieve” states Mr Gurney.

O

ver the past 3 year, AlcoCups, alcohol and drug education specialist’s, have been working collaboratively with staff and residential leaders from the University of Wollongong (Marketview, Keiraview and Graduate House).

AlcoCups and Student Residence Manager of Marketview, Keiraview and Graduate House, Mary Sparks, have worked collaboratively to develop a ‘peer to peer’ model alcohol training program.

The Specialised Alcohol Train the Trainer program aims to train student leaders to

46

Before the implementation of the AlcoCups sessions 11% of residents surveyed could estimate their B.A.C. when they chose to drink alcohol. After the sessions more than 95% of residents surveyed were able to

Mary Sparks explains that the program has “helped educate the students – yes residents still go out and have a good time however they know what a standard drink is.

Residents know about blood alcohol content (B.A.C.) and if it makes them stop and think about how much they are drinking, or from even getting into a car the next day as they may still be over the limit, then it is a good thing. Education is the way to go!”

Since the collaboration between AlcoCups and the University of Wollongong (Marketview, Keiraview and Graduate House) a significant increase in resident’s knowledge of alcohol has been observed through pre and post questionnaires. www.adbourne.com

Special Interest

estimate their B.A.C. when they chose to drink alcohol.

Subsequently a reduction in alcohol related incidents and harms on campus have occurred.

AlcoCups currently provide 23 Australian residential colleges with specialised alcohol and drug training. Contact AlcoCups directly, www.alcocups.com, to book training, order resources or discuss services further. AlcoCups are Silver Sponsors of the upcoming 2014 StarNet StarRez Conference. Ashley will be presenting a session with Andy Gourley from Red Frogs, Alcohol and Drug Education: Increase Knowledge, Reduce Harm.

Training Provided all Year

alcohol & drug

education specialists TRAINING • • • •

Specialists in providing alcohol & drug education training.

Innovative, interactive and engaging sessions.

Enhances student leaders and residents knowledge of alcohol & other drugs.

Train the Trainer now available enabling Student Leaders to provide alcohol & drug education sessions to fellow residents.

RESOURCES • • • • •

Standard Drink Pouring Educational Kit Resources include The Standard Drink Cup, Standard Drink Magnet, 800ml Standard Drinks Water Bottle, B.A.C. Wallet Card.

Experts in providing harm minimisation and information resources regarding alcohol.

Resources endorsed by the Australian Drug Foundation (ADF).

Personalise each resource by having your college logo attached.

www.alcocups.com

Light

Guide Standard Drinks Spirits Beer

Full Strength

Wine

Red / White Full Strength

Champagne

Straight

Shot

www.alcocups.com

Cider Pre-Mix

VO

2.7%

Alc./Vol

285ml 0.6

4.6%

Alc./Vol

285ml 1.0

12%

4.6%

Alc./Vol

Alc./Vol

100ml 1.0

375ml 1.4

12%

Alc./Vol

100ml 1.0

40%

Alc./Vol

30ml 1.0

40%

Alc./Vol

30ml 1.0

DK

Pot / Middy

5%

Alc./Vol

375ml 1.5

5%

Alc./Vol

285ml 1.1

5%

Alc./Vol

375ml 1.5

alcohol & drug ists ion special educat

PM 14/07/13 10:43

www.alcocups.com

v3.indd Generic_Jun13_

magnet_150x75_

Bottle

A

1

For Bookings or to place an Order for Resources contact AlcoCups on: 0488 551 543 or email contact@alcocups.com

Book your 2015 training now

Proud major sponsor of NAAUC

The Australasian Student Residences Management Journal

Proud Silver sponsor of AACUHO

47

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PRODUCT NEWS

Direct Products: NEW RELEASE – Balmoral Elite and Balmoral Accent Steel Beds Two great additions to the highly successful Balmoral Commercial Steel Bed range, offering new innovative sleeping designs for Student Residential Colleges.

The Balmoral ELITE features the unique contemporary resin headboard styling and is available in Single and Long-Single size. Optional headboard colours available and power coated frame colours.

The Balmoral ACCENT features solid timber centre panel design, in a choice of finishes and is available in Single, Long-Single and King-Single sizes.

The above new designs are to special order and Direct Products exclusive Roll Out/Lift up lid Underbed Storage Locker can be used with these new models.

Complimentary Balmoral Bed Side table has also been added to the range.

Balmoral Elite Steel Bed

Enquires on these new products are welcome to Phil Ellis on 0412 357 499 OR email phil@directproducts.net.au SEE DIRECT PRODUCTS DISPLAY AT AACUHO MELBOURNE APRIL 8TH-11TH

Our partnership with AACUHO Compass Group, through our dedicated education sector brand Scolarest, are proud to be part of the 2014 StarNet StarRez Conference.This forum allows us to spend dedicated time with our market and to enjoy the informality and blend of social and more formal interaction with you. We have been long-standing supporters of this annual event and to the association and this has assisted us to better understand the trends and touch points of your industry.

We are particularly pleased to be able to showcase our partnership with UTAS during the study tour element of this years conference and to demonstrate our commitment to this unique master caterer model, across the 3 campuses.

The blend of retail, residential and function catering allows us to offer the students a flexible catering solution underpinned by ongoing innovation and value.

Our passion and attention to detail runs through every element of our service – this is what we love and we look forward to seeing you in Melbourne, in April, and to catching up.

Kind regards, The Compass Education team.

Balmoral Accent Steel Bed

PRODUCT NEWS

Electrical Safety in Student Accommodation Aesthetically pleasing accommodation that is conducive to a balanced study and recreational lifestyle is important.

Ensuring that electrical safety within any level of accommodation is never compromised, is paramount.

Appliance testing and tagging delivers assurance of the safe condition of electrical devices and leads to Australian Standard ASNZ 3760. Identifying unsafe appliances is an important safety measure.The use of qualified electricians to conduct appliance testing means defects can be rectified at the time of testing, if required.

Scheduled auditing of exit and emergency lighting and external lighting systems to Australian Standard ASNZ 2293 provides confidence in essential security and safety systems.

Swift Electrical has a proud history of providing electrical services across a range of organisations in the Aged Care, Community Service and Education sectors. Compliance reporting is provided following all electrical testing and auditing.Testing is performed to Australian Standards with the added assurance of a Certificate of Electrical Safety.

All Swift Electrical service personnel are qualified electricians and registered with Energy Safe Victoria.

Swift Electrical can be contacted on 1300 661 661 or sales@swiftelectrical.com.au

The use of extension leads, double adapters and power boards can lead to overloading of electrical circuits.

Overloading not only creates the inconvenience of tripping protective breakers, but can also create a fire hazard.

Regular load testing and digital testing of protected power points, circuits and distribution boards create a safe electrical environment.

The addition of air conditioning/heating units and systems within a building can compromise electrical infrastructure.

Conducting an electrical assessment prior to major installations is essential to protect electricity supply and to minimise fire risk due to overloading.

POPP – Public Outdoor Ping Pong Outdoor ping pong tables for residents enable students to take a break from study, catch up with friends, chat casually with staff (over a game), exercise informally, meet other residents and be active and healthy outdoors.

For the open spaces areas, the tables create a more populated, vibrant, engaging and activated environment for the residents to enjoy.

Public Outdoor Ping Pong is an Australian company that has installed over 100x permanent, weatherproof 700kg steel tables for local governments, property developers, universities, student and non-student residences and schools.

They have developed a wealth of experience in activating spaces and engaging community members through both ping pong and art - a part of their concept is to also engage local artists to transform their tables into unique and interactive public art pieces.

Ping pong of course is accessible by all (no barriers of entry – age or skill) and is one of the most widely played sports in the world..

To find out more, contact their marketing director John Durey 0438 401 793 / john@popp.net.au / www.popp.net.au

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www.adbourne.com

...

D O O RT F

2014 HO AACU RENCE E CONF

SMA

Scolarest

Providing smart food solutions Applying our global experience to meet the individual needs of your business.

The Scolarest team are dedicated to the education market and we pride ourselves on offering innovative and leading catering solutions that are tailored to meet your own business needs. Our state based education teams work closely with our national management and support services to ensure that we constantly challenge our operations and provide the best catering service possible.

Our range of services includes residential catering and retail outlets, as well as function and conference management.

See our representatives at the AACUHO 2014 Conference to discuss how our extensive experience and passion means we can provide you with a bespoke catering solution.

GEORGE MICHAELIDES Director – Business Development, Education Ph: +61 404 000 931 IAN ALEXANDER Manager – Business Development, Education Ph: +61 408 790 843