GoodLife Diaries Saarthi in your Journey...
For internal communication only
Inaugural Annual Report
2018-19
GoodLife Diaries
From The Desk... “We Must strive to create a Rishta Dil Ka” with our customers, so that we are in their hearts, not just in their minds.”
“Do not lower your goals to the present level of your abilities; raise your abilities to the height of your goals!”
Dr. Brijmohan Lall, Chairman Emeritus
Dr. Pawan Munjal, Chairman, MD & CEO
Business thrives when one connects with Customers on an Emotional Plane. We at Hero GoodLife aim at building a delighted base of our customers, yielding to & fostering Hero Brand Advocacy in the long run Mr. Sanjay Bhan, Head – Sales & After Sales
Customer Lifecyle Management is all about building your programs around the customers on their terms and when they're ready to engage and not the other way around. This requires building capabilities in the areas of listening to customer intent as well in responding to the same through relevant and engaging content, services and offers, hence making advanced customer analytics and its effective deployment with customer facing teams at the core of everything we do. Mr. Gurinder Singh, Head – Marketing
The purpose of GoodLife gets met when we as an organization provide a Value proposition that is Win-Win for all stakeholders viz. Economic Value, Relational Value, Functional Value & Psychological Value. GoodLife Diaries is an attempt to showcase the Value additions done in last Financial Year. Mr. Naveen Chauhan, Head – National Sales
The road to generating business through the ‘Referral route’ brings exciting opportunities for any sales professional. GoodLife is one such Relationship tool awaiting to be fully capitalized. Mr. A Srinivasu, Head – Customer Experience Division
The core intent of GoodLife Program is to ‘Build, Nourish & Cherish Customer Relationship’ at all levels. Our endeavor through ‘GoodLife Diaries’’ is an attempt to share successful GoodLife experiences around Dealers, Zonal office, Area office, working towards our strategic intent. Dr. Sujita Khemka, Head – CRM
01
GoodLife Diaries
GoodLife Dream, Mission & Benefits
Dream
“To become a differentiated and aspirational Relationship Program for Hero Customers”
Accumulate Points to avail Free Gift & Service/Sales Voucher
Attain Joining Bonus Points
Chance to Win a Hero Two-Wheeler
Gain Benefit of Rs 1,00,000/- Personal Accidental Death Insurance
Earn Attractive Points on Service, Parts & Accessories Spend
Referral Points & Gift in Successful Referral Sales
n o i s Mis
Service at Hero & Earn Attractive Bonus Points
GoodLife Benefits
Your Continuity Loyalty will Earn you Bonus Points (After Each 5 Continued Service)
Double your benefits (Points) during Birthday Week
Contribute to Environment, Earn Green Reward PUC Bonus Points
“To deliver Value through meaningful relationships and engagement with our Customers to build a strong brand affiliation for Hero”
02
GoodLife Diaries
Zonal Felicitation for Vijeta FY 2017-2018 was organized in August & September 2018 for Dealer’s GoodLife Executives (GLEs) Campaign Period: 1st Oct 2017 – 31st Mar 2018
About •
Vijeta 1.0 was initiated to engage & attract Dealer’s GoodLife Executives (GLEs) and ensure Customer Engagement & Retention besides encouraging Enrollment, Referral, Renewal & Redemption
•
Defined targets were given to Dealers to qualify as per stated criteria
Felicitation •
Top 25 GLE’s (from each zone) were felicitated at Zonal level with Prizes, Memento & Certificate in the presence of Zonal & local Area Office teams
•
Best Practices sharing by Top 3 Exemplary Winners was a learning experience for all other winners
•
Top 3 GLE’s (each Zone) concerned Territory Managers (Sale & Service) were present & shared GLE’s their best practices
Prizes @ Glance Zonal Rank
03
Gift Given
Rank 1 GLE
Certificate, Memento
Trolley Bag
Rank 2 GLE
Certificate, Memento
OTG
Rank 3 GLE
Certificate, Memento
Food Processor
Rank 4 to 25 GLE
Certificate
Mixer Grinder
GoodLife Diaries
VIJETA FELICITATION CENTRAL ZONE - INDORE 24th & 25th August 2018
Taiyab Motors
Area Office
JAIPUR
Jai Motors
Manama Motors
RAIPUR
JAIPUR
Rank
Dealer
Area Office
4
Shubha Motors
Bhopal
5
Chhattisgarh Sales Corporation
Raipur
6
Laxmi Auto Care
Raipur
7
Swift Motors
Jaipur
8
Saraswati Motors
Raipur
9
Satkar Automobiles
Bhopal
10
Sharda Motors
Jaipur
11
Doshi Motors
Jaipur
12
Jaiswal Automobile
Bhopal
13
Gagan Enterprises
Bhopal
14
Sapna Sangeeta Automobiles
Bhopal
15
Mahesh Automobiles
Jaipur
16
Shri Ram Motors
Jaipur
17
Palliwal Motors
Jaipur
18
Himmat Jai Motors
Jaipur
19
Shri Krishna Automobiles
Bhopal
20
Thakkar Automobiles
Bhopal
21
Baba Automobiles
Bhopal
22
Aashish Motors
Bhopal
23
India Auto Centre
Bhopal
24
The Chhattisgarh Auto Cares
Raipur
25
Shanti Automobiles
Raipur
04
GoodLife Diaries
VIJETA FELICITATION EAST ZONE - KOLKATA 27th & 28th August 2018
Golden Motors Pvt. Ltd.
Area Office
05
KOLKATA
Durga Auto Centre
Shree Automobiles
KOLKATA
GUWAHATI
Rank
Dealer
Area Office
4
Millenium Motors
Guwahati
5
Golden Automart
Kolkata
6
Niladri Motors
Guwahati
7
Vinline Engineering Pvt Limited
Kolkata
8
Tarini Motors
Bhubaneshwar
9
Shiva Enterprises
Patna
10
Sur Motors
Kolkata
11
Aditya Motors
Bhubaneshwar
12
Shankar Auto Centre
Kolkata
13
Usha Motors
Patna
14
C M Automobiles
Kolkata
15
Arundhati Motors Private Limited Bhubaneshwar
16
Dutta Automobiles Pvt Ltd
Kolkata
17
Supreme Sales
Bhubaneshwar
18
J M Motors
Patna
19
Aswini Kumar Dan Agency
Kolkata
20
Super Auto
Kolkata
21
Ajit Motors
Bhubaneshwar
22
Arundati Automotive
Bhubaneshwar
23
Parbati Motors Pvt Ltd
Bhubaneshwar
24
J D Motors
Patna
25
Jai Jawan Motors
Bhubaneshwar
GoodLife Diaries
VIJETA FELICITATION NORTH ZONE - AGRA 29th & 30th August 2018
Saraswati Motors
Area Office
VARANASI
Aligarh Auto Centre
Mosaram Auto Sales
DEHRADUN
LUCKNOW
Rank
Dealer
Area Office
4
Farid Automobiles
Chandigarh
5
Sahib Automobiles
Dehradun
6
Srivastava Automobiles
Lucknow
7
Ess Aay Agencies India Pvt Ltd
Delhi
8
Vindhya Auto Sales
Varanasi
9
Virendra Automobiles
Haryana
10
Duggal Automobiles
Chandigarh
11
Shri Narain Auto
Lucknow
12
G B Automobiles
Varanasi
13
J M K Auto Pvt Ltd
Lucknow
14
Jai Automobiles
Lucknow
15
Sumitra Sons
Lucknow
16
U P Automobiles
Dehradun
17
Jai Sai Motors
Dehradun
18
Unique Motors
Chandigarh
19
Concept Automobiles
Lucknow
20
R N Motors
Dehradun
21
Shivani Motors
Varanasi
22
M R Autos
Chandigarh
23
Shree Durga Motors
Dehradun
24
Ratandeep Motors
Lucknow
25
Balaji Automobiles
Chandigarh
06
GoodLife Diaries
VIJETA FELICITATION SOUTH ZONE - HYDERABAD 6th & 7th September 2018
Sai Satyan Motors
Area Office
07
VIJAYAWADA
Yerramsetty Motors
Venkata Ramana Motors
VIJAYAWADA
HYDERABAD
Rank
Dealer
Area Office
4
Sowjanya Motors
Vijayawada
5
Sai Swarna Motors
Vijayawada
6
Sri Gopal Auto Service
Vijayawada
7
Mythri Motors
Bangalore
8
Raman & Raman Motors
Chennai
9
Tribhuvan Motors
Bangalore
10
Shivakamam Motors
Chennai
11
C Thippaiah Motors
Vijayawada
12
Sasya Auto
Vijayawada
13
Jogur Motors
Hubli
14
Radu & Radu Auto Agency
Chennai
15
Lakshmi Motors
Chennai
16
Shree Renuka Motors
Hubli
17
Jayaram Automobiles
Vijayawada
18
Sri Krishna Auto Agency
Chennai
GoodLife Diaries
VIJETA FELICITATION WEST ZONE - GOA 20th & 21st September 2018
Siddhivinayak Automobiles
Area Office
PUNE
Modeshwary Motors
Ghatge Patil Auto
RAJKOT
PUNE
Rank
Dealer
Area Office
4
Deepak Automobiles
Nagpur
5
Aryan Motors
Nagpur
6
Parshwa Auto
Pune
7
Satpuda Automobiles
Nagpur
8
Saideep Automobiles Pvt Ltd
Pune
9
Ilakshi Auto Sales
Pune
10
Auto World
Vadodara
11
Chaudhari Motors
Nagpur
12
Umiya Automobiles
Vadodara
13
Sairaj Automobiles
Nagpur
14
Shreeji Auto Agency
Rajkot
15
Jaydeep Auto
Vadodara
16
Metro Automobiles
Vadodara
17
Khushbu Motors
Nagpur
18
Shradha Automobiles
Vadodara
08
GoodLife Diaries
ACCOLADES Dr. Pawan Munjal, Chairman, MD & CEO Hero MotoCorp awarding National VIJETA Winner Award to Mr. Y Hanumantha Rao, Dealer Principal - Yerramsetty Motors, National Dealer Conference, Budapest.
er of n n i w Top .0 Vijeta.1 is..
Top 25 National Winners of Vijeta 1.0
09
All India Rank
Dealer
Zone
Area ofďŹ ce
1
Yerramsetty Motors
South
Vijayawada
2
Sai Satyan Motors
South
Vijayawada
3
Venkata Ramana Motors
South
Hyderabad
4
Durga Auto Centre
East
Kolkata
5
Jai Motors
Central
Raipur
6
Modeshwary Motors
West
Rajkot
7
Taiyab Motors
Central
Jaipur
8
Golden Motors Pvt Limited
East
Kolkata
9
Manama Motors
Central
Jaipur
10
Shree Automobiles
East
Guwahati
11
Aligarh Auto Centre
North
Dehradun
12
Siddhivinayak Automobiles
West
Pune
13
Millenium Motors
East
Guwahati
14
Shubha Motors
Central
Bhopal
15
Golden Automart
East
Kolkata
16
Sowjanya Motors
South
Vijayawada
17
Sai Swarna Motors
South
Vijayawada
18
Ghatge Patil Auto & Farm Mech.
West
Pune
19
Niladri Motors
East
Guwahati
20
Vinline Engineering Pvt Limited
East
Kolkata
21
Tarini Motors
East
Bhubaneshwar
22
Deepak Automobiles
West
Nagpur
23
Shiva Enterprises
East
Patna
24
Aryan Motors
West
Nagpur
25
Chattisgarh Sales Corporation
Central
Raipur
GoodLife Diaries
Vijeta 2.0 was initiated to engage with key stakeholders to stay connected with Customers & create a platform for Engagement as well as to maximize Enrollments, Referrals, Renewals & Redemptions Campaign Period: 1st Jan 2019 – 31st Mar 2019
Registrations Registrations were done at •
Dealer- GLE +MCC +DSM as a team participation (with GLE as Team Leader)
•
ASC’s- GLE
Top 25 Dealer Qualifiers & Top 10 ASC qualifiers of each zone will be called for a National/Zonal Felicitation & will be awarded with exciting prizes with rewards for Qualified Dealer too. Zone
Total Dealer/ASC
Dealer/ASC Registered
% Registered
North
695
532
77%
East
425
367
86%
West
398
330
83%
South
510
412
81%
Central
424
343
81%
Total
2452
1984
81%
Customer Engagement Initiatives Summary: Zone
Activities Conducted
Members Attended
North
104
2453
East
117
3297
West
42
2338
South
234
7547
Central
33
4443
Total
530
20078
10
GoodLife Diaries
Vijeta 2.0 Customer Engagement Footprint 530+ Customer Engagement Initiatives planned &
executed in PAN India during Vijeta 2.0 Period (Jan to March’19) Campaign Category
Counts
GL Customer Meet
233
Children Painting Contest
57
Mehndi contest
70
Movie shows
23
Initiatives for GoodLife Members*
147
Grand Total
530
*Under Initiatives for GoodLife Members Awareness Campaigns, GL Rural Campaigns, Blood Donation Camps, Women's Day Celebrations, Ride Safe Activities, Festival Celebrations etc.
Customer Engagement Kaleidoscope
11
GoodLife Diaries
Festive Offer Making festival celebrations memorable Festive Offer Period: 10th Oct’18 - 10th Nov'18
Motorcycle Referral
41271
Scooter Self-Referral
3308 Scooter Referral
8700
Total Referral +Self-Referral
55488 Motorcycle Self-Referral
2209
Campaign Results Zone
Motorcycle Referral
Scooter Referral
Motorcycle Self-Referral
Scooter Self-Referral
Total Referral + Self-Referral
North
9316
1841
447
1679
13283
East
12564
2384
447
338
15733
West
5242
1231
377
177
7027
South
6793
2000
422
471
9686
Central
7356
1244
516
643
9759
Total
41271
8700
2209
3308
55488
12
GoodLife Diaries
Khushiyon Bhara Referral To engage Dealer staff (GLE) and to maximize Referrals Sales during Festive period Campaign Period: 25th Oct – 10th Nov 2018
Methodology Defined Qualifying criteria based Referral targets were given to GLEs for the Promotional Reward Scheme
Eligibility Criteria 100% achievement of either Motorcycle or Scooter Referral Targets or achievement of both targets
Campaign Results Rewards & recognition given to 258 GoodLife Executives through personalized “Thank You” note alongside Cash Rewards.
13
Zone
MC Referral Actual (Nos)
SC Referral Actual (Nos)
Total
North
5789
2456
8245
East
6494
1581
8075
West
2577
649
3226
South
3535
1246
4781
Central
3301
1090
4391
Total
21696
7022
28718
Zone
Total Winners
North
67
East
45
West
28
South
78
Central
40
All India
258
GoodLife Diaries
#MakeaWish Celebrating Womanhood Target Audience GoodLife & Lady Rider Club Members
Methodology GoodLife Members had an opportunity to make a Step 1: “Wish” for women in their family or for themselves, (if its a Lady Rider) Step 2: “Test Ride” of Hero Scooter.
Ways to Participate •
Walk in Customers Registration along with Test Drive at Dealership
•
Online Registration through Website & further test drive at Dealership
Wish Categories •
100 Members will get their “Wish” fulfilled through a Lucky Draw
•
Another 100 members will get Gift voucher worth Rs 1000 through a Lucky Draw
•
Lady Rider Members were eligible to get Ambrane Power Bank in case of Self-Referral & Signoraware Lunch Box in case of Renewal during Campaign Period
•
Successful registered customer got another 250 Bonus Points
•
Customer who have “Wished” will get complimentary Service Voucher
WITH A WISH FULFILMENT OPPORTUNITY
#MakeaWish
8 March – 31st March 2019 th
WIN 100 EXCITING PRIZES
Laptops
iPads
Hero Scooters LED TVs
ADDITIONAL 100 GIFT VOUCHERS OF `1000 AS CONSOLATION PRIZES
Smart Phones
VI
SER
RS
CHE
OU CE V
14
GoodLife Diaries
#MakeaWish (Completed wishes with Scooter Test Ride) Zone
North
East
West
South
Central
15
Walk-in Wishes
Online Wishes
Total
Haryana
7
1
8
Chandigarh
1
0
1
Varanasi
8
1
9
Lucknow
188
0
188
Delhi
8
2
10
Dehradun
25
25
50
North Total
237
29
266
Kolkata
331
7
338
Guwahati
84
2
86
Bhubaneshwar
23
0
23
Patna
24
1
25
Ranchi
28
2
30
East Total
490
12
502
Vadodara
210
2
212
Rajkot
167
4
171
Mumbai
37
1
38
Pune
72
2
74
Nagpur
15
2
17
West Total
501
11
512
Coimbatore
11
0
11
Bangalore
21
5
26
Hubli
7
3
10
Vijayawada
230
27
257
Hyderabad
53
4
57
Chennai
61
0
61
South total
383
39
422
Jaipur
188
10
198
Raipur
40
1
41
Bhopal
110
8
118
Central Total
338
19
357
TOTAL
1949
110
2059
GoodLife Diaries
Happenings in GoodLife @ Mega Service Carnival Goodlife Experience Zone at Mega Service Carnival Carnival Period: 8th March 2019 – 10th March 2019 For the first time, an Integrated GoodLife Customer Experience Zone had been incorporated at Mega Service Camps at 13 Locations Nationally. Preferential treatment to GoodLife Customers were given at Vehicle Receiving Area, Billing Counter, Separate Ramps for GoodLife Customer & a dedicated Premium Customer Lounge for GoodLife Members. The GoodLife Lounge was at the hub of activities with Members sharing their GoodLife Experiences; ‘Spinning the Wheel’ for lucky prize, getting ‘Henna’ on their hands, & A GoodLife Branded Coffee Mug was given to all GoodLife Members along with extra Bonus Points during the Carnival period. The differentiated experience was appreciated by Hero GoodLife Customers at each location.
GoodLife Performance @ MSC: Mega Service Camp – Outdoor Parameter
Jodhpur
Raipur
Ludhiana
Agra
Gorakhpur
Vizag
Hubli
Goodlife Enrollment
49
21
58
17
64
31
22
Goodlife Renewal
25
3
24
1
55
83
44
Parameter
Trivandrum
Chennai
Ahemdabad
Bhubaneshwar
Patna
Kolkata
Total
Goodlife Enrollment
10
54
56
25
30
37
474
Goodlife Renewal
2
17
5
21
15
39
334
16
GoodLife Diaries
Additional Thrust by ZO/AO Glimpse Some of the Customer Engagement Initiatives have been mentioned below:
1. East Zone
17
i.
GoodLife - Sales & Exchange Mela: Kolkata from 27th to 31st March 2019
•
A GoodLife Sales & Exchange Mela was organized in Kolkata
•
An Appreciation Gift was given to all GoodLife members & to new members registered at the Mela
•
1000 Bonus Points given on GoodLife renewal
•
Free Wash Coupons given to customers on the purchase of a Hero Two-wheeler
GoodLife Enrollment
84
Renewals
20
Referral Sales
11
Vehicles Sales
101
GoodLife Diaries 2. West Zone i.
GoodLife Customer Meet: Jamnagar (Gujarat), 30th March 2019
•
GoodLife Customer Meet was organized in Jamnagar on 30th March, 2019 by both local Dealers Karan Enterprise and Gokul Associate
•
200+ GL customers along with their families attended the event
•
Destini 125 and Xtreme 200R were also launched at the event
•
25 Destini-125 and 12 Xtreme 200R enquiries generated through the prospects from the event with 65 test rides taken
•
50+ Wishes were taken under #MakeaWish Campaign
ii. GoodLife Customer Meet: Gadchiroli, Warora & Wani (Nagpur AO) •
Musical Night and Magic Show were organized for GL Customers at Aryan Motors - Gadchiroli on 24th March 2019, at Shravanti Motors -Warora on 28th March 2019 and at Mahadev Motors-Wani on 29th March, 2019
•
450+ Customers along with their families attended the Meet
•
160 GoodLife Enrollments, 109 GoodLife Renewals
•
Destini 125 and Xtreme 200R were also launched at the Meet with 45 Destini 125 & 92 Xtreme 200R enquiries generated through the prospects from the Meet
•
150+ Wishes taken under #MakeaWish Campaign
18
GoodLife Diaries iii. GoodLife Customer Meet (Pune AO) •
Customer Meet and Movie Show were organized under Siddhivinayak Automobiles, Indomobil Sales & Service, Rama Automobiles and Unique Automobiles
•
More than 600 Families attended the event
•
43 GoodLife Renewals, 30+ Wishes under #MakeaWish Campaign
•
35 Destini-125 & 20 Xtreme 200R enquiries generated through the Prospects from the event with 75 Test drives of these Hero Two Wheelers
iv GoodLife Customer Meet: Ahmedabad •
More than 240 Customers attended a Customer meet & Movie screening at Ahmedabad. Customers were explained the benefits of GoodLife and were briefed about new products of HMCL. The event concluded with Customer interaction, Games and Gift distribution
•
45 GoodLife Enrollments, 12 GoodLife Renewals, 22+ Destini Enquiries & 90+ Wishes under #MakeaWish Campaign
3. North Zone
19
i.
GoodLife Milan Samaroh, Delhi
•
GoodLife Milan Samaroh was organised by Himgiri Hero, Aman Motors, RK Hero & Auto Needs
•
225 Customers attended the event. 63 new enquiries were generated & 33 Test rides were taken
•
81 GoodLife Enrollments, 27 GoodLife Renewals
GoodLife Diaries 4. Central Zone i.
GoodLife Customer Meet: Taiyab Motors, Jaipur, Rajasthan
•
Customer Meet was organised wherein GoodLife Members were invited along with their family members. GoodLife members were greeted with GoodLife Goodies
•
Hero Xtreme 200R and Destini 125 were launched at the event
•
300+ Destini Test Rides were taken at the event
Launch of “Xtreme 200R - Fear Nothing”
5. South Zone i.
Dealer: Associated Auto Service Pvt. Ltd, Guntur, Andhra Pradesh A Blood Donation Camp was organized by the Dealer on 17th March, 2019. More than 40 Customers donated Blood at the Camp
20
GoodLife Diaries
SJOBA Rally Key Highlights
2019
GoodLife Customers from Punjab, Himachal Pradesh were invited for a one of its kind & unique Cross Country Bike & Car Rally “SJOBA RALLYING 2019” held in Chandigarh. Rally Period: 1st March 2019 - 3rd March 2019
125+ Xtreme 200R Test drives on Rally Track Specially Prepared for Rally Riders
21
GoodLife Diaries
RIDE IN THEATER • Latest Bollywood movies were showcased at 18 Locations in JHARKHAND under Hero Ride-in-Theater • 50 Seats were reserved at each location for GoodLife Members wherein High Value Service Members/Lapsed Members were invited • GoodLife Counter was installed at each location to guide customers on GoodLife & 500 Bonus Points were awarded to Customers who Enrolled at the event Period: 14th August 2018 to 10th September 2018
22
GoodLife Diaries
GoodLife on Social Media
23
GoodLife Diaries
GoodLife in News
24
GoodLife Diaries
GoodLife Sweepstakes Celebration
Winner of the month
25
GoodLife Diaries
Enhancing Customer Experience through Technology Integration 1. GoodLife Enrollment through GoodLife Website has been implemented in May 2018 2. GoodLife Enrollment through Hero App has been implemented in February 2019 3. GL Members are receiving SMS since Jan’19 for their necessary membership details at the time of job card opening in addition to the regular informatory SMS sent to GL Members 4. Automatic Service Voucher picking while invoicing has been implemented in February, 2019 to improve Voucher Redemption percentage 5. Changes have been made in GoodLife Dashboard Reports- Gifts Dispatch, Card Dispatch, Redemption Report in July 2018 for effective report tracking
GoodLife Branding and Awareness Effort GL Branded Mobile Charging Station have been installed at > 200 Dealer/ASC, HO & North ZO
GoodLife Branded Calendar to Dealers, ASC’s, High Value Referral & Service Customers and also to ZO/AO
A GoodLife Branded Coffee Mug was given to GoodLife Members at Mega Service Carnival.
26
GoodLife Diaries
Way Forward Program •
GoodLife Program Revamp (GL 3.0) Rollout
•
Refreshed GL Kit & POS
•
Online Partnerships for Other Redemption Options
Customer Engagement Thrust Areas
Increase Program Awareness Incremental Referral Sales Focus on New Customer Acquisition
Retention at Workshop leading to increase Workshop Profitability
Customer Engagement Thrust Areas
Increased Redemption for better Customer Satisfaction
27
Meaningful Customer Engagement Initiatives
GoodLife Diaries
Hero GoodLife Felicitation by “Kamikaze” • Hero GoodLife has been conferred with the prestigious KamiKaze Award for “Best Loyalty Program in Auto Sector” at the 12th Customer Loyalty Awards Ceremony • A jury of Industry experts & Academics were instrumental in identifying the Award as per stated criteria • The Award Ceremony was held in Mumbai on 5th Feb 2019
28
Saarthi in your Journey...
Hero MotoCorp Ltd.
34, Community Centre, Basant Lok, Vasant Vihar, New Delhi - 110 057 www.heromotocorp.com Facebook - @HeroMotoCorpIndia Twitter - @HeroMotoCorp