Hero Universe Magazine - Vol 3, 2017 by Admin

INDEX COMPANY HIGHLIGHTS • • • • • • • • • •

Business Performance Hero MotoCorp achieves significant landmarks National Award for Excellence in Energy Management 2017 HMCL as Co-sponsor of India - SL cricket series Tie up with HVSU Hero MotoCorp wards at TSALS 2017 Hero Achiever Award Initiative on Core Values Global Business Townhall Kids Day Out

DIVERSITY & INCLUSION CAPABILITY BUILDING INITIATIVES • • • • • • • • • •

iLEAD Future Leaders Program Emerging Leaders Program Women In Leadership e-Learning @ Hero Motocorp Hero4Heroes Excellerator club Crankbeat & Know Your Buddy Motopassion – The Scooter Saga Motopassionate Diaries @ Hero

• CSR INITIATIVES NEWS FROM OUR PLANTS • • • • •

HM1D HM2G HM3H & HM5V HM4N & GPC CIT

5 6 7 7 8 9 10 11 12 12 13

14 14 15 15 16 16 17 18 19 21 22

24 25 26 27 28

• HEALTH & WELLNESS INITIATIVES

• INDIVIDUAL CONTRIBUTIONS

FROM EDITOR’S DESK

Dear Colleagues, It gives me great pleasure to present to you Volume -3 of our Hero Universe Magazine for 2017, which if you have noticed now comes across on time regularly every quarter. Mr. Sanjay Jorapur Let me start by wishing all of you and your family members a warm Chief Human Resources Officer and wonderful Dusshera. You are all aware that this auspicious day marks the victory of ‘Good over Evil’ and let us take this message of Dusshera festival to once again reiterate our commitment to Hero’s Core values and Code of Conduct which proves as a guiding light towards the appropriate path and helps us in demonstrating the correct and right behaviours.

The adherence to Code of Conduct is extremely vital across all our functions and at all levels. Our CMD & CEO Mr Pawan Munjal, and the Hero leadership team have on several occasions reaffirmed that Hero exemplifies a transparent global organization, with strong commitment to its core values and the Code of Conduct. The CMD has also reiterated our Zero Tolerance approach in any and all cases of violations of the Code of Conduct. In order to communicate our zero tolerance approach on the Code, we have multiple initiatives – the latest one being new communication videos on Hero Values from our leadership team, wherein they explain the importance of each value in their own words. Do take time to view these short 3~4 minute videos. We are also entering a period of festivity across the country, and all of us have to stay alert to our Values and Code. We follow the expectations on not accepting any gifts of value during the entire festive period and if our partners do insist, then do not hesitate to refer them to our Code guidelines and politely refuse the gift. Moving to the business front, during the last quarter, our organization announced its highest ever Quarterly sales of 18,53,647 units, with a robust growth of 6.2% over the corresponding period last year. We reported a net profit of Rs. 914 Cr in this quarter (3.5% increase over the corresponding period last year) and gross turnover of R. 8,612.9 Cr, posting a healthy increase of 7.5% over the corresponding period last year. A detailed report on our business performance is included in the coming pages of the magazine. We recently concluded the first batches of our leadership curriculums - Hero iLEAD @ Wharton, Emerging Leaders program (ELP), Women in Leadership (WIL) and 3rd batch of Future Leaders Program 3

FROM EDITOR’S DESK (FLP). These marquee programs are an integral part of our efforts to build internal leadership pipeline and succession for key positions. All these programs offer experiential and blended leaderning approaches including interaction with Hero Leadership team. You can read about these in our pages of this magazine. leadership development curriculum. In addition, we launched Excellerator Club for our hi performers – a 360 degree all round development initiative to sharpen their skills even more. The other notable development was signing of our MoU with Haryana Vishwakarma Skill University to provide an avenue for skill development and earning a qualification while working for unemployed youth. This MoU is a significant contribution from our side towards the Prime Minister’s vision of Skill India, in partnership with HVSU – the first skill university in the country. In our engagement initiatives, we conducted Motopassion On ground events at 5 locations – Dharuhera, Gurgaon, Haridwar, GPC & Neemrana and Vadodara during the last month. Keeping in line with the changing trends in the world of mobility, the event was named as “The Scooter Saga” where employees got an opportunity to understand the history, evolution and socio economic factors impacting the world of Scooters and Electric 2 Wheelers in the form of Picture Gallery, Street Play, movie show, quiz completion etc. In furtherance to our efforts in becoming a Great Place to Work, we also started Hero 4 Heroes – a program launched at enabling our Managers to improve overall Employee Experience in their teams and within the organization as a whole. This program is being implemented in collaboration with Great Places to Work Institute. On a sporting note, I’m proud to share that Hero Motocorp has signed on to become the National Supporter of the FIFA U-17 World cup India 2017, which will be held across the country from 6th – 28th October. As the National Supporter of FIFA U-17 World Cup, we will be playing a vital role in supporting the competition at local level throughout the country. You will see a series of engagement activities through this month for our employees on the FIFA theme. We are now entering the festival period of Diwali, Dusshera and Navratri, a busy time for us! We have to work together across functions and ensure that our business performance scales newer heights and we continue to retain our leadership position in the industry by a wide margin! Once again, wishing you and your family a very warm and happy festivities and I hope you enjoy reading this edition of Hero Universe. Best wishes, Sanjay

COMPANY HIGHLIGHTS

BUSINESS PERFORMANCE Q1 Performance and current trends impacting the world of Mobility • Macro economic trends

Global economy has shown signs of stability/improvement, with growth forecast at 3.5% for 2017 and 3.6% in 2018. Indian currency has remained stable/strong, despite interest rate increase by US Fed. RBI recently took interest cut by another 25 bps, taking cumulative cuts to over 200 bps over last 2 years. We may be now reaching the bottom of the interest rate cycle, although no one can accurately forecast these trends. The overall country inflation remains benign, though the commodities that impact auto sector (steel, aluminum), have started moving up again.

• 2 wheeler industry and our performance in Q1

The industry grew by 8.5% in Q1 (our growth 6.2%), with domestic volumes growing at 7.8%. Scooters market growth was at 20%, while Motorcycles grew 3%. We grew ahead of industry (with 7% growth) in motorcycles but were flat in scooters. Parts business grew by 5%, impacted by GST, while exports picked up momentum, growing by 9% (vs. a decline in FY17). Our Business plan for FY18 is targeting 15% growth in domestic, 30% growth in parts business, and 60% growth in exports. Our Q1 performance was lower than business plan, and we need to accelerate in remaining part of the year to meet the targets.

• Profitability and margin trends

We delivered an EBITDA margin of 16.3%, lower by 30 bps on y/y basis. Q1 was impacted by commodity cost increases to the extent of more Rs 800/vehicle, which was partially offset by price increases. The commodities while remaining stable for few months are again moving up. It will be critical for us to get more out of Leap programme and overhead cost reduction, while taking judicious price increases depending on market scenario.

• GST, a mega change

As we all know, GST transition was one of the biggest changes, and through efforts by entire organization, we were able to implement it successfully. Kudos to the teams involved, for making sure that there was no business disruption, and production, dispatch, sales, were all up and running on 1st July itself. The transition by no means is over- and many more actions are in pipeline, which include return filing in GSTN portal, restoration of fiscal benefits etc. The cross functional teams continue to remain focused on this.

• Moving forward

Achieving growth as per ABP, and delivering margins will remain key focus area as we move into the festive season.

Wishing a Bumper festive season to all! Warm Regards, Niranjan Gupta Chief Financial Officer

COMPANY HIGHLIGHTS

Hero MotoCorp achieves significant Landmarks

ero Motocorp has crossed 75 million cumulative sales milestone in the month of Sept17. In line with Chairman, MD & CEO’s vision, HMCL has set a target of achieving 100 million units by 2020 and also targeting double digit growth during this festive season. During the festive season last year, Hero Motocorp had surpassed one million units in retails sales. Achievement of 75 million sales is in line with Hero’s vision of surpassing 100 million two wheelers in cumulative sales by 2020. The organization’s customer activation initiatives for the upcoming FIFA U-17 World Cup have also been seamlessly integrated into the overall strategy. Earlier this quarter, Hero Motocorp achieved another significant landmark wherein HMCL reported that the organization took 6 years to eclipse the cumulative sales of previous three decades when Honda partnered with Hero to build one of the most durable cross border joint ventures. Hero’s success as a solo rider is a story of India’s journey into consumption adulthood – and a vote of confidence for homegrown Talent in consumer technology. Hero motocorp sold a total of 38.9 million units until the end of July – 2017, overtaking the cumulative sales of 37.4 million two wheelrs registered by Hero Honda in its 27 years. Notably, in these six years, the share price of Hero Motocorp has also doubled, with the market cap racing past 77,000 Crore. The overall two wheeler market has increased by over 31% to add more than 4.2 million units in this period (FY 12 – FY 17). Total two wheeler sales in the domestic market stood at 17,589,511 units at the end of the last financial year. Hero Motocorp had a share of 36.9% and its nearest competitor and erstwhile partner Honda Motorcycle & Scooter India (HMSI) has 26.9%. Hero’s new products, developed with its own technology, have helped the company helped maintain over 50% share of the domestic motorcycle market. Its mainstay remains Splendor, which with sales of 2,550,830 units contributed nearly 40% to overall sales of the company last fiscal. The challenge for the organization lies in cornering a large pie in the country’s fast growing scooter segment where former partner Honda controls as much as 60% of the market compared to Hero’s 12.7%. Introduction of the automatic transmission in scooters, rising urbanization, and female consumers have driven the share of scooters in the country’s overall two wheeler market to 33% last fiscal from 21% in FY 13. In the same five years, the share of commuter motorcycles (100 cc – 110 cc) has declined to 37% from the earlier 47%. To strengthen its footprints in this segment, Hero has lined up new scooter models for launch over the next few quarters. Besides, consolidating its presence in the domestic market Hero Motocorp has also expanded its presence to 35 countries across Asia, Africa, South & Central America in the last 6 years. The company has invested heavily in ramping up its in house capabilities and set up the Centre for Innovation & Technology (CIT) in Jaipur. On the capacity front, Hero is very well placed. Hero Motocorp currently has an installed domestic capacity of around 8.9 million units, which will go up to 10 million once the plants in Gujarat & Andhra Pradesh become fully operational. Its closest competitor HMSI has a capacity of 6.4 million units across its four manufacturing facilities in Haryana, Rajasthan, Gujarat & Karnataka.

Hero Motocorp – Dharuhera & Haridwar Plants win 18th National Award for Excellence in Energy Management 2017

ero Motocorp’s Dharuhera and Haridwar Plant have Won the “Energy Efficient Award” in the National Energy Efficiency Award Summit was held at CII, Hyderabad from 30th August to 1st September 2017. Dharuhera team was represented by Mr. P.K Agarwal, Mr. Rohit Khetrapal & Vinod Thusu and Haridwar team was represented by Mr. Satyendra Gupta & Mr. Ashu Tyagi.In this Summit 142 companies Participated on Pan India basis & the focus of the evaluation was to assess1. The trend of reduction in specific energy consumption, 2. Its proximity towards global best in specific energy consumption, 3. Innovation in identifying and implementing energy saving projects, 4. Saving achieved, methodology adopted during the implementation, 5. Proven efforts taken by the company to sustain the savings and 6. Utilization of Renewable Energy & waste materials. Congratulations to both the Plants on this significant achievement and wishing many more success in the coming future.

Hero Motocorp as Co-sponsor of India - SL cricket series

he recent India Vs Sri Lanka series not only was an exciting one from perspective of India emerging as Winners, but also an eventuous one from Hero MotoCorp Ltd. perspective. Hero MotoCorp had taken co-sponsorship of India vs Sri Lanka cricket series comprising of 3 Tests, 5 ODIs and 1 T20 played across the island nation from 26th July to 6th September. During the match days, the newly launched Maestro Edge was displayed in all venues, which gave a huge fill-up to the marketing blitzkrieg. Catch herein a few glimpes of the event : Prabir Kumar Saha, Regional Head - Asia, Global Business of Hero MotoCorp awarding the Hero Winner of the Match to Indian Cricket Team captain Virat Kohli. The only T20 match played in R. Premadasa Stadium, Colombo, on 6th September, was won by India.

COMPANY HIGHLIGHTS Tie Up with Haryana Vishwakarma Skills University

s a path-breaking venture in the field of enhancing employability skills amongst the youth of Haryana, Hero Motocorp – Dharuhera Plant has forged a tie up with the newly set up “Haryana Vishwakarma Skills University (HVSU)”. This Skill University, first in India and Sixth in the world, is set up as a nodal centre for Employable Skills Enhancement under the Prime Minister’s “Skilling India Mission”. On 19th August 2017, the exchange of MOU was done at a gala ceremony in Surajkund, Faridabad where our CHRO, Mr. Sanjay Jorapur and the Vice Chancellor HVSU, Professor Raj Nehru exchanged the opening MOU, in the presence of Capt. Abhimanyu (Minister of Finance, Govt. of Haryana). This model aims to address the twin planks of (a) Bridging the gap between the courses offered by the academia and the shop-floor needs of Industry by having classes by University faculty in or around Industry premises and On-thejob training under Subject Matter Experts (SMEs) from the shop-floor and (b) Providing an opportunity for “Learn while you Earn in Industries” to enable alignment with Industry culture and preventing drop outs. Hero Motocorp’s Dharuhera Plant’s Gurukul has offered two bachelor courses of three years duration in Automotive Manufacturing and Mechatronics and have enrolled 30 students in each stream effective 8th September 2017.

Hero Motocorp Wards at TSALS - 2017

our bright young students – Aarushi, Tanushi, Shubham and Paarth - wards of Hero MotoCorp employees participated in The Shri Anantha Leadership School 2017. These 4 students shared some brief glimpses of their experience during the course, which is given below:

Aarushi Yadav (D/o Mr. Sant Kumar – EC: 1846) TSALS 2017 was a great experience for me. We used to have yoga sessions early in the morning and they were really helpful in keeping ourselves calm throughout the day. Socratic dialogues helped me in learning on how not to believe in someone’s opinion blindly but to frame our own in the best way possible. Every day we used to have a silent hour in the evening. During this time, I used to draw, think, write poems and especially reflect what I learnt on that day. We also had theatre sessions. Through CAV project, we all got a chance to decide a project for social welfare that we would do after returning back to our homes. Regarding the adventure sports, personally I had a fear of height and water but rafting, zip lining and rappelling helped me a lot to overcome them.

Tanushi Bhatnagar (D/o Mr. Rahul Bhatnagar – EC: 2857) The trip started with some expectations and I was pretty excited and nervous at the same time. After participating in the program, I learnt to trust people and believe in them, most of all, I learnt teamwork. I inculcated habits to stay a lifetime, participated in some amazing, adventure sports, learnt to be independent and most importantly, learnt that I have the potential to change the world with my thoughts put to actions. I even corrected myself at stances, learnt to be patient with myself and my surroundings. The most significant thing I learnt was believing and having confidence in yourself, thanks to all the theatre sessions. At the culmination of the camp we were also given the opportunity to showcase our newlylearnt skills to the proud parents and eager siblings. I have also decided on my ‘Community Action Venture’ which revolves around educating underprivileged youth about gender equality.

Shubham Gupta (S/o Mr. Sanjay Gupta – EC: 5363) I am glad to be a part of such a wonderful educational programme. I thoroughly enjoyed the two week program with lots of learning. Our day started with Yoga which was very refreshing but also a bit challenging. I enjoyed the various adventure activities like Rafting, rappling, trekking, the zip lining across the river Ganges. Each of the Adventure Sport taught us value of teamwork, whereas other days were booked with Socratic Sessions, Personal Leadership and Value Enhancement Workshops. Socratic was a new but nice experience for me. Also the Community Action Venture (CAV) helped us to do something for the society. The Impact might not be big but it will help a little bit to make a change in our Nation. I will miss each and every moment I have spent there and the friends I have made around the corners of India.

Paarth Sharma (S/o Mr. Piyush Sharma – EC: 3591) My 2 weeks at TSALS were AMAZING, tough but totally amazing. The people, my fellow students, the teachers, the facilitators, the Snow Leopard adventure staff, our adventure sports instructors – everyone were amazing! I’ve made such good friends, got to hear so many inspiring stories, got to learn so many new things, experienced things I’d otherwise dare not to, realised the fact that I can exist without my phone, be comfortable around 55 strangers and the list can go on endlessly. The Socratic dialogue was the core of the entire camp – a place where all of us patiently listened to others speak, mull over their opinions and had the complete freedom to change ours too. The zip lining was almost as good as the rafting. We zip lined right over the river Ganga, it was so beautiful.

Hero Achiever Award - Parts Business

ero Achiever Award function for Parts Business – An epic celebration to celebrate the real heroes! The function was held on 15th July with the Theme of Connect Collaborate Co-Create! The function saw team members from different functions and across locations, come together and create some cherish able memories. The audience also got the opportunity to listen to words of inspiration and wisdom from Mr. Sanjay Bhan and Mr. A K Garg.

Initiative on Core Values

ore Values are the foundation on which we perform our work and conduct ourselves. At Hero, the Core Values were personally crafted by our Chairman Emeritus, Dr. BrijMohan Lall Munjal, and he demonstrated these in his day to day life as well. These are: Integrity, Humility, Respect, Excellence through Teamwork, Speed. Our Chairman Emeritus demonstrated these values

18 team members had the spotlight on them as the results of Hero Achiever Awards were announced. The Hero Achievers for the various categories are: Operational Excellence: Gaurav Mishra, Sri Kant, Rohit Gandhi, Saurabh Awasthi Customer Delight: Binoy Tudu Innovation at Work: Shrikant Sharma LEAP: Urvashi Chaudhary, Shubham Popli & Sandeep Dhangar, Shrikant Kanwar, Amit Samdhyan Living Hero’s Values: Jayant Patel & Saurabh Awasthi, Dheeraj Saini, Gaurav Dwivedi, Deepak Sharma, Ajay Gupta, Anand Dhir every day of his life, thus, propelling us all towards embodying the same in our work and conduct at Hero. Our Chairman, Managing Director & CEO, Mr. Pawan Munjal, has also always showcased commitment towards living these Values.

Finally, the evening concluded with everyone enjoying with dinner and dance. It was surely a fun filled time for all members as the evening began on a high note and spirits of the people remained high throughout. Congratulations to all the Hero Achiever Winners and wishing them many more success in the future!

In the month of Aug 2017, a series of leadership videos has been launched. In these videos our EMT members are sharing their experiences and stories about Hero Core Values during their tenure in Hero. The initiative has received a great response and employees have found it something worth watching for and to learn from. Also in order to encourage the value based recognition, Appreciation Stations at all the locations have been installed where employees can pick up the “i-appreciate” cards and use them to appreciate their colleagues who demonstrate the recognition-worthy behaviour. In total 73 appreciation stations have been installed at all the Hero Motocorp locations.

Global Business Townhall

orking on the tenets of effective Employee Connect, GB’s functional & HR team took the ownership of conducting Townhall forum whereby all the Global Business team members across diverse cities and countries connected by leveraging technology. The context of the forum was established with a viewing of the Leaders’ Speak on HMCL Core Values. It not only helped inspire the participants; but also enabled to set the basic expectations from each one, in terms of living the Values, in their respective walks of lives at workplace. The forum got lively as it touched upon the vibes of Recognition. Across regions and teams, there were nominations on people walking the extra mile and doing a Super Job. While it was very well received; it also set a benchmark amongst all for a more collaborative and mutually helping approach in times to come. The final leg of the Townhall saw an insightful conversation of the participants with two distinguished EMT members, Mr Rajat Bhargava and Mr Sanjay Jorapur. While this was an opportunity for candid chat; it also brought the participants abreast with the business progress in Global Business arena and a slew of initiatives in store and opportunities to explore, in order to aim a shot at one of the key commandments of the Chairman, set for the business.

Kid’s Day Out

ids’ Day Out 2017 was celebrated with enthusiasm in the month of June. It was a 2-day celebration which saw participation of 70 children from the age group of 5-18. The children learned pottery skills and had great fun doing it. They tried their hands at sketching, with a skilled trainer guiding them, and were excited to see the end result of what they had created. Kids were mesmerized at the acts of a magician

and danced, without a care, to bollywood songs. Each child experienced preparing a terrarium and carried it back home as a memento of what they had created! Kids prepared a play and performed it in front of their parents at the end of the fun-filled two days. In the end, prizes were distributed and every kid went back home with a smile, great memories and a wish to come back next year!

DIVERSITY & INCLUSION Internal Complaints Committee (ICC) Members Training on 19th September, 2017 at Grand Hotel, Vasant Kunj

s. Rina Sharma, Consultant, Interweave, trained the ICC Members upon the “How to deal with Sexual Harassment at Workplace”. Our Hero Policy is Gender neutral on this. The Program highlighted the cases and the pedagogy that one has to keep into mind while conducting an inquiry process. The session was highly insightful and witnessed very good participation from all members.

Ms. Rina Sharma interacting with the audience Participants during the session

Cradle Away from Home… at Workplace!

e are pleased to share that the project of building Creche at our manufacturing locations is going on in full swing. In fact, the months of hard work put in by the various teams on this project is now gradually becoming a reality. It’s an effort to bring in a cradle away from home and bringing it to our Workplace. The Creche work at Haridwar Plant is now complete and likewise for Neemrana Plant. At Gurgaon plant, Crèche work has been initiated now and is likely to be completed soon.

Gurgaon plant crèche facility preparation

Haridwar Creche

Haridwar Team @ Creche facility

CAPABILITY BUILDING INITIATIVES Hero iLEAD

Hero MotoCorp has partnered with Wharton Business School to design and deploy Hero iLead – Senior Leadership Development Program for its key senior leadership employees. The program spans over 4 months with 2 stints at Wharton Business School, Philadelphia. It is offered to the top leaders of the organization who will take future leadership role inside the organization and would drive the future growth of the organization. As part of this course, the participants have undertaken a rigorous program journey with blended learning methodology like classroom sessions, action learning projects, case studies and industry visit to some of the globally renowned organizations. First Module was completed from 28th Nov to 8th Dec 2016 in Philadelphia and second module completed during 17th April to 28th April 2017. One of the critical part of the Hero iLead program was Action Learning Projects on which participants worked

as part of team to apply the learning’s from the program. Action learning projects acted as an opportunity for participants to review organization strategy and propose recommendation to drive future growth. Following were the projects undertaken by the participants. • Making Hero a Global Brand • Driving excellent customer experience • Beyond Mobility • Becoming Global Employer of Choice Four teams worked extensively to build their final recommendations on these projects and presented the same to Chairman, Managing Director and CEO on 18th July 2017. It was very interactive session wherein Prof. Jagmohan Raju, Vice Dean, Wharton Executive Education and Prof. Todd Henshaw and Ms. Gaelle Beltran travelled from Wharton Business School to provide feedback on the project work and facilitate the session. The recommendations and insights presented by the participants shall go in a long way to help organization driving future growth.

Hero Future Leaders Program: Fire-Side Chat with Malo le Masson

e are happy to share about the latest edition of our Fire Side Chat: an Interaction of a member of Hero leadership team with our participants from Future Leaders Program (FLP). FLP is targeted towards our first time managers, and the Fire Side Chat aims to provide them an opportunity to view the personal leadership journey of a Hero leader up front and close. So they can continue to learn about leadership skills beyond the classroom.

Le Masson to come and interact with FLP participants at IMT, Ghaziabad on Friday. Malo had a very engaging conversation with participants on his career and his adaptations while working in several countries. The anecdotal stories and his current role was enlightening to participants who came from all functions and locations.

In our series of Fire-Side Chats, after Vijay Sethi and Sanjay Bhan, for the 3rd FLP batch we invited Malo

Team Hero Universe sincerely thanks Malo Le Masson for support..!!

The energizing talk ended with key lessons and was much appreciated by all the participants.

Emerging Leaders Program

n our continuous efforts towards developing talent at multiple levels across the organization, Emerging Leaders Program (ELP) was launched last year in the month of September in partnership with Emeritus Institute of Management, Singapore, founded by consortium of globally renowned business schools like MIT Sloan Business School, Columbia Business School and Tuck School of Business. This was a 12 month long program with 4 to 5 hours of learning per week and 3 classroom weeks in Singapore called Leadership Labs. The leadership labs focused on: • 1st Leadership Lab:- Executive Presence/Communication & Presentation skills/Team building simulation • 2nd Leadership Lab:- Strategic thinking/Global Economic environment/ Negotiation /Career Management • 3rd Leadership Lab:- Leading Organization & Change/ Innovation & Design Thinking Project/First 100 days as CEO Program also included Peer to Peer learning though learning circles, class room discussions and 360 degree feedback. Course curriculum was aligned to Saksham Hero Leadership Competency Framework. We are happy to announce that All the modules were very good & provided enriching the Batch 1 of the program has been concluded successfully learning experience. Our 3 class room sessions were and all 12 participants have been awarded a “Post Graduate also very interesting, with few of highlights being the Diploma in General Management “. As a special recognition session on Marketing strategy simulation software by Dr. Nirmal Gupta; Strategic thinking by Prof. Prashant for scoring highest in the Program, 3 participants from Hero Kale; Creative thinking by Jamie Anderson. A big thanks Motocorp Limited were recognized as Global Ivy Scholars: to management for such a wonderful opportunity! • Mr. Akhilesh Vijay - Amit Chopra, Parts Business • Mr. Ramu Prakash Rao One year management program from Emeritus • Mr. Anil Yadav Institute of Management, Singapore provided me Post the enthusiastic feedback received on the Program, an opportunity to learn from individuals of different this year Batch 2 of the Program has successfully been nationalities. It diversified my learning and gave me an commenced in September 2017 with 16 participants from insight to deal with different issues with innovative and analytical approach. across the organization at mid-management level. - Anshuman Tiwary, Haridwar Plant

Women In Leadership (WIL)

ero MotoCorp has undertaken systematic journey to create more diverse and inclusive work environment by focusing on gender diversity to start with. We now have 5.9% of our workforce as female employees from mere 1.8% in 2014. We have successfully implemented Project Tejaswini that has recruited more than 200 female shop floor employees at Neemrana. Women in Leadership (WIL) which started in February 2016 is one of our long term leadership development programs that was started to build capabilities internally for our women to get ready for positions of higher responsibilities within the organization. In the first cohort, we had nominated 12 women employees for this 12 months long program in collaboration with BML Munjal University and Imperial College Business School London. To mark the successful completion of this course, we organized the Graduation ceremony on 20th Sep 2017. EMT members of Hero MotoCorp along with eminent faculty members shared their thoughts on importance of diversity and celebrated this first step towards the same. We had Mr. Akshay Munal, President – BML Munjal University and Mr. Sanjay Jorapur – Chief Human Resources Officer along with Prof. B.S. Satya - Vice Chancellor giving out Post Graduate certificate and citation to participants and celebrating their success. Ms. Rita Gupta from Strategy and Performance Transformation (S&PT) function was recognized for achieving Best Performance throughout the program.

e-Learning @ Hero Motocorp

Hero4Heroes

he skillsoft E-Learning modules through Learning Management System of mysuccess witnessed incremental increase in usage during the last few months. The Theme based approach in which courses related to a particular theme were available for the users throughout the month, after which users from all locations and functions were awarded with Learner of the Month on the basis of number of courses completed in shortest time. The monthly themes have been as follows: February 2017 - Sustainability Focus March 2017 – Appreciating Diversity April 2017 – Develop People May 2017 – Strategic Orientation June 2017 – Building Relationships July 2017 – Customer Focus Aug 2017 – Deliver Results Sept 2017 – MS Word Apart from these courses, there are a lot many Technical/Functional courses available on this platform which will help the employees to hone their technical skills. Some of the Functional courses are: • SMCC – Sales & Marketing, Competitive Marketing Strategies, Strategies & Techniques and Customer-focused Approach • Global Business – Fundamentals of Globalization, Globalization Opportunities and • Global Brand Management • HR – Interview & Hiring, Organizational Behaviour, HR as Business Partner and Managing • Transitions • Finance – Accounting Fundamentals, Auditing Essentials, Budgeting Essentials, Capital Budgeting Essentials and Banking & Insurance • Operations – Operations Management, Process Management & Improvement and LEAN We urge you to log in to Learning @ mySuccess platform to explore and learn more.

eeping in line with the aspiration of becoming a global employer of choice, one of the programs that was launched in Mid Aug-17 was Hero4Heroes - manager capability building intervention. The underlying theme of this intervention is to build manager capability in creating a great employee experience within his/her team. In partnership with Great Places to Work Institute, the core of the program revolves around the concept of ‘Giftwork’ - which essentially talks about managers turning every day workplace interactions with their teams into unique, generous, and individualized interactions which brings the team together and that fits the organizational context. These are 2 day workshops and we have successfully completed four batches of managers with four more in the pipeline in End Oct - early Nov. As this is an intervention program, participating managers have to also undergo a post workshop phase which captures their action plans and there is a check and review mechanism built in place as well. We have got very good feedback of this program already and we hope future batches equally appreciate and more importantly implement their learning at their workplaces to create a great employee experience.

Excellerator Club “The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them.” - Harold S. Geneen (1910 - 1997, American Businessman, Former President ITT Corporation) Purpose: The purpose is to promote the culture of high-performance and meritocracy where the talent is motivated towards achieving exceptional results. Objective: The objective of the Excellerator club is to recognize and develop high performers (EX rating corresponding to Exceptional performers)

Concept: The membership is granted with a personal invitation to the employees from CHRO recognizing their exemplary performance, hard work and enthusiasm displayed at workplace. As part of this club, members receive an exclusive invites to several learning and development initiatives, which aims to further enhance their capabilities and also provide an opportunity to align development goals with their career aspirations. This exposure aims to help the members create an impact in the professional life and develop new, innovative solutions to the problem at hand. We are continuously working to evolve the offerings of Excellerator Club to keep it contemporary and provide Exceptional performers exposure which is of value. We would want to share with rest of you, the timeline of the Excellerator Club journey in 2017-18, so far: • Exclusive invite shared with employees (Assistant Managers & above): June, 2017 • Session with Prof. Tarun Khanna - Professor, Harvard Business School (Senior Managers & above): August, 2017 • Annual Business Plan based cross functional projects with mentors from EMT team – Sanjay Bhan, Vijay Sethi , Vikram Kasbekar (Senior Managers & above): August, 2017 • 3 days Management Development Program on “Crucial Conversations and Crucial Accountability (Assistant Managers & above): August to October, 2017 • In addition we are also planning to organize other activities for the Excellerator Club Members during the year: • Visit to Heritage Transport Museum • Access to series of Leadership Videos on KPoint • Invite to attend Diversity and Inclusion round table discussions • Visit to Auto Expo This is a start in terms of providing a differentiated Employee Experience to exceptional performers. The aim of sharing this update with you all is to make you aware of this exclusive offering so that more of you can become part of it in coming years.

Crankbeat Newsletter

rankbeat newsletter is an exclusive platform for sharing information on current happenings, new developments, success stories and fun filled memories of Parts Business function. The idea behind this communique is to connect all Parts Business stakeholders across different locations – team members on the field, at GPC and the support centre (Corporate office) on the three pillars of People, Products and Process. Crankbeat intends to cover hot topics from the automative industry, profiles around latest happenings / trends that impact business, success stories from the teams, business metrices for the ongoing period, breakthrough in automobile technologies, interesting trivia from the archives and much more. The intent is to derive the maximum out of this platform by sharing contributions, feedback and queries, thereby making Crankbeat an interesting and engaging read, edition after edition.

Know Your Buddy

eam HR at Parts Business launched a people to people connect initiative that we named Know Your Buddy (KYB). The objective of this initiative is to foster strong collaboration between team members and to build a culture of camaraderie amongst us all, as one Team. The basic intent of KYB is that we get to know about our work buddies across functions or across locations at a personal level- about their likes & interests beyond work, about their hidden talents and about their families. The idea is to know our co-workers as friends, and not just

team members. To get the initiative off the block, a team member simply need to choose his/her respective Buddy. Anyone can reach out to anyone within Parts Business, going as per the below guidelines: • You don’t know a person that well. OR, • Your nature of duty demands a close collaboration with him/her. OR, • The person is your next-workstation neighbor. Throughout the working week, a team member can connect with their respective Buddy and try to know him/her better. In their journey to do so, the HR Team enables/supports this activity as required. At the end of an engaging conversation, typically continuing over a course of 3-4 weeks, we (HR members) then reach out to the employees, to capture their description of their respective “BUDDY”. These stories were sent to all team members of Parts Business via email.

MOTOPASSION – The Scooter Saga

otopassion team in collaboration with the respective Plant Leadership and HR Business Partner team conducted On Ground events at all Plant locations. The objective of these On Ground events was to create excitement and curiosity about the world of mobility amongst the employees of Hero Motocorp by providing exposure towards its myriad dimensions. Purpose of conducting these events was to: • Create excitement about the world of mobility (focus of this year will be on Scooters and Electric 2 Wheelers) • Increase employee curiosity in innovating, inventing and improving work processes • Encourage employees to understand and analyze Competition, Market / industry scenario, Customer analysis and the various socio economic and GELT (Geopolitical, Economic, Lifestyle and Technologies) changes impacting the world of mobility • Engage and energize employees You will all recall that during the last Townhall held by Chariman, MD & CEO, one of the 10 commandments for this year was “Increase focus on Scooters and scale up the production”. Hence, keeping in mind the business priorities, the event was named as “The Scooter Saga”. The Scooter Saga was conducted at Dharuhera Plant on 10th Aug, Haridwar Plant on 31st Aug, Gurgaon Plant on 5th Sept, GPC & Neemrana Plant on 8th Sept and at Vadodara Plant on 21st Sept. It was a One day event which comprised of several activities spread throughout the day:

ART GALLERY: The art gallery is a section where various details about the journey of Two wheeler (Scooters and Electric Vehicles) was displayed and the information was depicted in the following ways: • History of Scooters and Socio Economic factors impacting the development of scooters • History of Electric 2 Wheelers and Socio Economic factors impacting the development of Electric 2 Wheelers • Journey of the Hero Motorsports team • Motolegends Wall – Depicted the journey of founder of JAWA motorcycles – Frantisek Janecek • Journey of Two Global motorcycle companies: Triumph & Indian • Journey of Two Global scooter companies: Peugeot & Piaggio

MOVIE SHOW: The movie - The World’s Fastest Indian was showcased during the event. This movie is the story of New Zealander Burt Munro, who spent years rebuilding a 1920 Indian Motorcycle, which helped him set the land speed world record at Utah’s Bonneville Salt Flats in 1967

QUIZ COMPETITION: Quiz competition was organized around the world of 2 Wheelers and was held in 5 rounds: Prelim Round, Rear View Round (based on the history of 2 wheelers), Projection Headlight Round (Video / photo based round), Turn on Indicator Round (based on fun facts about the automobile industry) and Seventh Gear Round (Based on the future of mobility).

SKIT SHOW: Skit show was done based on the Theme of Scooters by a team from Delhi Technical University as well as Internal Groups in all the Plants. Through the skit show, the groups showcased India’s scooter market growth throughout the years, the Socio Economic issues which have resulted in the current popularization of scooters, details about the various attractive features and benefits of our scooters, emerging Themes in the world of scooters like Bike sharing concept, Electric scooters etc. and its advantages etc.

RIDER’S TALK:

A live talk show by an external famous rider group (HOG, Bikerni) who shared their experiences revolving around their journey into the world of biking, famous riders undertaken, safety aspects with the audience. They also displayed biking gear and kit for the audience. The feedback for all the events was conducted through HYPEN, where employees got an opportunity to respond to the feedback in an anonymous manner and provide genuine feedback for further improvement of the event. Overall, the response for the On Ground events was fantastic with majority of the audiences giving a positive rating (80% positive) to this enjoyable and learning event. The Motopassion team is working to ensure that such events become a regular fixture throughout the year.

MOTOPASSIONAITE DIARIES @ HERO PRADEEP ACHARYA (Operations, Vadodara)

iding is all about Journey, not the destination. And this journey has taken me through difficult times, memorable times, and wonderful landscapes and has changed the way I look at the world. I have undertaken several road trips throughout my life. Not all trips are scenic; roads can be pretty rugged, harsh and very long. I often found myself in a place which is neither close to home nor the destination and I get all sorts of thought. Sometimes roads can make you Philosophical as well. One might start thinking about the purpose of these mountains. Riding has given me time to think about myself and what I should do with my life. There are experiences, which one simply cannot share, feeling of accomplishment which have to earned, joy of being able to live the moment and the times which you can call as priceless. Only a true rider can find these with his bike. I might sound exaggerating, but it’s for you to explore yourself.

ROHIT JHA (Operations, Gurgaon)

started riding when I was 16 and have done many road trips and participated in national off-road races too, the most famous trips are “Kashmir to Kanyakumari on Maestro Edge” and Raid De Himalaya (one of the toughest rally race in the world) on a stock old Yamaha FZS motorcycle which created a lot of buzz around the motorsports fraternity. For all my Endurance rides I apply my 3A Principle “Agility, Ability and Adaptability”, to make a good relation with your machine as it is needed the most, you should be able to talk to your machine. My answer to people who thinks road trips are meant for superbikes only let me tell you, when you ride a 500cc or more machine, it is a machine who makes you look good people notice the machine not you but when you ride a 100cc or similar machines it is you and your ability, who makes that machine looks good and people notice you.

KRISHNAMOORTHY V (SS&SC, Vadodara)

his is my story about an impromptu road trip which I, along with my brother, made to Wayanad – A Spectacular destination for the Weather and about 300 Kms from Bangalore.

We started early in the morning and reached Mysore by 12 pm, had a lunch break for 30 mins and continued our journey through the long National Highway NH275. After few hours we had reached the outskirts of Bandipur National Forest, the scenic was immediate changed from Farms to open grass lands. We passed through villages, rivers and the scenic was breath taking. Then eventually by 5 PM we had reached the outskirts of Wayanad. There, we visited few local attractions like, Edakkal Caves, Soochipara Waterfalls, Chembra Peak, and a Ride through the country side. The next day we were on our way back to Bangalore and reached by 4 pm. An epic road trip carved in the heart. You can also subscribe to my Youtube Channel: Desi Motovlogger and, Facebook Page: Desi Motovlogger.

CSR INITIATIVES Beneficiaries: Overall number of beneficiaries of various initiatives as part of Hero We Care: • Road Safety under banner of Ride Safe India: More than 2.74 Lakh participants • Education and Girl Empowerment Road Safety under banner of Hamari Pari & E2 (Educate to Empower): More than 1.53 Lakh beneficiaries • Caring about environment and cleanliness under banner of Happy Earth: More than 3.59 Lakh tree plantations and more than 541 toilets • Various Community Initiatives across locations : More than 1.2 Lakh beneficiaries across the country • In addition, outreach thru social and mass media has More than 4.0 Crore views till date Highlights: During the last quarter, Status of our CSR initiatives were • Project Sakhi - 100 scooters & 200 helmets handed over to CM of Haryana Sh Manohar lal Khattar for women police force in Haryana as our women empowerment initiative • Arogyam Project in which first time 6 Bike ambulances were handed over in Panchkula,Haryana • Women Empowerment initiative SHE team of Telgana Women Police force supported by providing 159 scooters to provide safety & security to women in state for making it safe • Hero Wecare joined hands with security forces BSF & CRPF in a unique initiative for saving our environment by planting 1,00,000 trees • Sarvodaya Initiative with Uttarakhand Police is helping in preventing the community from getting into Cyber Crime, Drug addiction by support from Hero MotoCorp in this drive • 12000+ girls being supported by science education through Mobile Science Lab in Delhi, Neemrana, Dharuhera & Jaipur • 79 girls & 10 parentless girls in one home in SOS village Jaipur are being supported for quality education & empowerment • 200 Girls skill development project started in Gurugram & Rewari to make women self-empowered • 745 girls supported under Step & Samarth

program in Dharuhera, Neemrana & Gurugram • Inauguration of 7 Asha Centers in Dharuhera with RKMF benefitting 175 students • Under E-2 Educate to Empower 4 renovated schools handed over in Jaipur & Gurugram • Career Guidance support to 15000 students in govt schools of Dharuhera & Jaipur and 44 Army schools children of 5 states • 9,568 villagers feel safe in night due to street light installation in Haridwar • 100 electric blankets donated to district magistrate for pilgrim at Kedarnath Dham • Feel the joy of giving week helped in collection of 3100 + K.G of ration and 1100 + food packets across all offices & plant location which was distributed among kids, old age people & needy people across various location • Conducting general health camps, Eye camps for cataract surgery, mental health follow-up camps, cancer awareness camps, Workshop on different skill development etc benefitting more than 32000 needy people of marginalized community around our operations • Mobile Medical Van in Delhi & Halol has covered more than 30000+ patients till date and serves their medical needs with OPD consultancy, Medicines and few Diagnosis tests free of cost • Hero WeCare Annual CSR partners meet with deliberation on current CSR projects & ideas on way forward

Hero MotoCorp got recognition

prestigious award &

a) Award by Chief Minister of Rajasthan Bhamasha Samman for contribution in education sector b) Best CSR practice in private sector by Navbharat

NEWS FROM OUR PLANTS DHARUHERA PLANT Plant HR Head Message (Mr. P H Singh)

HVSU Maiden Batch Inauguration

haruhera plant has witnessed quiet a flurry of activity since the last issue of Hero Universe came out. As a path-breaking venture in the field of enhancing employability skills amongst the youth of Haryana, we have forged a tie up with the newly set up “Haryana Vishwakarma Skills University (HVSU)”. This Skill University, first in India and Sixth in world, is set up as a nodal centre for Employable Skills Enhancement under the Prime Minister’s “Skilling India Mission”. Our sports team participated in Labour Sports meet organized by Labour Welfare Board, Haryana Govt., where at the Zonal level, our team has bagged the First Place in Volleyball and Runner Up in Football, Kabaddi and Discuss Throw. Again at the State Level competitions our team bagged the Runner Up position in Volleyball and shared the Runner Up position with our Gurgaon Plant in football. We organised two week event in July 2017 called “Preparing for the Future” for 32 wards of our employees who have done Engineering. This provided them with a Finishing School touch to presenting themselves to prospective employers and self-employment.

Dental OPD

Football Winning Team

“Fitness First”- A Health & Wellness initiative was launched at HM1D in August 2017 withs everal activities like yoga, zumba dance, aerobics, health talks, nutrition counselling. A 90 days’ programme with more than 200 enthusiastic participants was started to ensure that they are committed to the next level of health & fitness.

Fitness First (Zumba classes)

Volleyball Winning Team

GURGAON PLANT Plant HR Head Message (Mr. Ratan Agrawal)

n a digital world with increasing transparency and the growing impact of current practices, employees expect a dynamic, attractive, enjoyable work experience. We describe employee experience purely as seeing the world through the eyes of employees, staying connected, and being aware of their major achievements and highlights. One of the major Impact on employee experience is digitization, going digital is about having a mindset, to create new HR solutions keeping consumer-focused and technological skills as focal point. Focusing on the above observations, last quarter various initiatives were organized at HM2G such as Book sharing, Knowledge sharing, independence day celebration, International Yoga day celebration, Kids summer workshop, World environment day, TEI convention participation in QCC, National creativity summit , CII Work skill competition, CFT events, festival celebration and Corporate indoor tournament 2017, wherein our employees participated and made us proud by winning in several categories in the respective events. With Glow of Diyas and the echo of the chants, may happiness and contentment fill your life! Wishing you a very happy and prosperous Diwali!

Kids Summer Workshop

World Environment Day

Yoga Day

Swift Devils Circuit Challenge for Employees With a view to show the progressive, great-place-to-work nature of the firm in front of employees and a national audience, HM2G Employees participated in Swift Devils Circuit Challenge (SDCC). SDCC is based on the format where in there is the hunt for INDIAâ&#x20AC;&#x2122;S FITTEST CORPORATE across 5 cities: Delhi, Mumbai, Hyderabad, Bangalore and Chennai; through a unique concept of an obstacle run that not only tests physical fitness but also the mental strength of individuals. 3 Teams of 3 members each participated in the Regional Round and represented the company on a national platform on TV.

Knowledge Sharing

Swift Devilâ&#x20AC;&#x2122;s Circuit Challenge

HARIDWAR & VADODARA PLANT Plant HR Head Message (Mr. Lav Sharma)

he second quarter of the financial year has been an interesting one with several important achievements. Blood donation camp was organized on 2nd July. Self Defence training for female employees was conducted on 5th July, done in coordination with Uttarakhand Police. We also initiated in-house HR newsletter which was released on 12th July. A batch of 36 DETs joined us on 1st August and their induction process was planned by Haridwar plant. They underwent Product & process training at Dharuhera. Recognition function for 4th and 5th edition of shining project contest was held on 25th August. Talent Hunt competition was organized by Sanskrit CFT in August for Identification of inhouse talent for various categories such as Singing, Dancing, Poetry, Mimicry, Instruments. One of the major achievements recently for Haridwar Plant was “Energy Efficient Award” at recently concluded National Energy Efficient Summit - Hyderabad held on 30, 31 Aug & 1 Sep 2017. We were also awarded as “Winner” in the “National Safety Award” under Scheme I & II in category of “Manufacturer of Motor Vehicles, Trailers And Semi-Trailers” for the performance year 2015.

Blood Donation camp

At Vadodara Plant, blood donation camp was organized on 3rd July and on 9th August milestone of manufacturing of 1, 00,000 vehicles was celebrated. At the end, I would like to wish each one of you and your family members a very happy festive season! Self Defence workshop for female employees

DET Induction

Vadodara – milestone of 1,00,000 Two wheelers

Shining Project Contest

NEEMRANA PLANT & GPC Plant HR Head Message (Mr. Yashwant Bhaid)

The second quarter of the financial year has been a good one with several important achievements. At Neemrana, our flexibility as common HR team both for HM4N & HP3N has been our strength. Alignment with business, promoting collaboration & team spirit has been our focus. Four Cross functional teams continue to drive employee engagement across functions & levels. On the topic of Diversity & Inclusion, Project Tejaswini has been an insightful and successful experience. Our attempts are towards creating a positive employee experience through Safety, Health & Employee wellbeing, which is always on top on our agenda.

Poster making competition

With an intention of equipping all our employees with better financial know-how, a talk on financial planning was organized on 16-Jun-17. We also organized a Lecture on filing ITR to educate all on the importance of filing Income Tax Return (ITR) on 21-Jul-17. A Performance Orientation Programme was organized on 05-Jul-17 fro all new joinees. A bouquet of events was organized by Tarang (culture) CFT on the run-up to the 70th Independence Day. On 13th Aug, a painting competition was organized , on 14th Aug go-green drive was organized where employees engaged in sapling plantation and on 15th Aug, national flag was hoisted amidst drum-roll and salutes by all present. An interactive on Compensation and Benefits was organized on 3rd Aug, where C&B Lead Mr. Ravindra Naik addressed a batch of Section Heads.

Medical Camp

My best wishes to all our employees and their family members for the festive season.

Independence Day celebrations

Tree Plantation

CIT

Motopassion CIT Tech Talks

he 8th CIT Tech Talk on the topic “The Fundamentals Bolted Joint Designing” was organized on 11th August. The talk was delivered by Dr. William (Bill) Eccles. Dr. William Eccles has extensive experience in the design, analysis and installation of bolted joints and has published several technical papers on the subject. Dr. Eccles has delivered training courses around the world on the analysis of bolted joints and bolting technology. The talk was attended by more than 60 participants. Some of the broad topics covered included Introduction to Threaded Fasteners, Method of Tightening Threaded Fasteners, Strength of bolts. The participants took away a lot of learning’s from the session. Mr. Anuj Kumar from the VI team delivered the 9th CIT Tech Talk on “Vehicle Aerodynamics & Thermal Management” on 07th September. The talk saw ~60 participants. The talk was quite insightful and touched upon the experiments conducted by the VI team at the IIT Kanpur wind tunnel.

CIT Football League 2017

he inaugural CIT Football League saw around 100 CIT employees turn up at the University of Rajasthan football ground for the league matches.

After two days of grueling matches, the Grand Finale of the Inaugural CIT Football League was played out between the Body Bombers and the 97 Octanes. Without a speck of doubt these two teams had emerged as the most formidable units and the final indeed matched up to the expectations of the crowd. There was perfect man to man marking and a classic brand of football was on exhibit. The Octane midfield led by their inspirational captain Tejas mounted several attacks that were thwarted. At the fag end of the final, almost like an anti-climax, Mohit Scored the deciding goal and with it won the Championship for the Body Bombers.

Best Mid Fielder (Tejas Babhale)

Best Striker (Mohit Madhur Arya)

Best Goal Keeper (Trideep Sarkar)

Best Defender (Sumit Mani Tripathi)

Champions (Team Body Bombers)

Runner Ups (Team 97 Octane)

HEALTH & WELLNESS INITIATIVES Healthy Heroes Health is defined as a state of complete physical, mental, social, spiritual and financial wellbeing and not merely the absence of disease.

he medical team has recently started a regular Health capsules/ newsletters for improving health awareness which will help us in preventing diseases and staying healthy. These health capsules (sent in the form of mailers) contain general health tips and information for managing minor health issues and preventing lifestyle diseases.

International event participation by Hero Doctors Dr Shriniket Mishra and Dr Rajat Saha received invitation from School of Medicine, University of Brescia, Italy for attending summer school program on Global Occupational & Environmental Determinants of Disease- A Multidisciplinary approach for prevention - held at Brescia, Italy from 10th - 14th July 2017. Participants included professionals in occupational & environmental health, medical residents, physicians, researchers, private consultants and public officials in various fields of Public health & Industrial hygiene. The programme comprised of Workplace health risk assessment, walk through survey, health surveillance in global perspective, new model for detection & prevention of work related diseases, occupational disease system- recognition, vigilance, compensation; impact of safety & health training on workplace practice, communication tools using social media, case studies. It was a great learning opportunity for the participants.

New Wellness programs initiatives • Weekly Diabetes monitoring program for all Diabetic employees • Regular therapy program-Acupressure and magnetic therapy services for chronic health and pain issues of employees - 5 days a week by external agency • Stress Management and Naturopathy awareness program by external agency at Gurgaon and Haridwar Plant • World No Tobacco Day on 31st May

Blood Donation Camps On the occasion of Birth anniversaries of our Chairman Emeritus Late Shri Brijmohan lall Munjal (1st July) and Our founder MD Late Shri Raman Munjal (2nd July), voluntary blood donation camps were organized at all locations. There was an excellent response and very enthusiastic participation by our employees. Total 1183 units of blood were donated by employees in 3 days. This is great contribution to society and mankind by our employees and this donation will be very useful in saving lives in this Dengue season.

YOGA Camp We have recently initiated Yoga programme at work place. Twice every month, we have yoga practice by Qualified Yoga professional at Neemrana & GPC for all employees. The benefits include making employees happier, stress free and more productive. This Yoga programme has also extended to employee family as well since last few months. As a new practice, we have also initiated scientific Yoga in which Blood Pressure monitoring and Blood Sugar screening is done before and after the Yoga sessions. Most people think yoga is a physical exercise that improves body flexibility. Yoga is not just a physical practice but a holistic way of life. Very few people are aware of the true benefits of Yoga. Yoga aims at maintaining the balance of the body and mind at all times. Yoga is a holistic approach and helps maintain in this harmony. Yoga is the key to keep stress away. Benefit of Yoga for the Employee, It is an excellent practice to combat postural imbalances that occur from long periods of sitting at a desk/computer. Other benefits include: promotes teamwork, a way for staff to engage with each other, relationship building, instills playfulness in busy working environments. In addition, yoga is known to eradicate fatigue and generate energy, all of which lead to increased productivity and morale. Yoga exercises are simple and can be modified for different skill levels and abilities - perfect for the office environment!

INDIVIDUAL CONTRIBUTIONS Hero Mobile App crossed 3 lac mark

Inauguration of ALC – Bhubaneshwar

ero MotoCorp has developed Mobile App for improving Consumer Convenience as part of Service Digitization. Hero App has now crossed 3 lac mark in July’17 & getting tremendous responses from consumers. Over 1.3 lac consumer availed service booking facility till July’17.

LC Bhubaneswar was inaugurated on 11th Aug’17. This learning center is the 3rd one in East Zone. Bhubaneswar learning center will cover the entire Orissa state for technical learning. Currently it will be covering around 34 Dealers, 4 Additional Workshops, 41 Authorized Service Centers, 6 City Works and 130 Authorized Representative of Dealers The new State of the art Area Learning Center is built upon 4k Sq ft area in the capital city of the Orissa State,

Facilities available in Hero App: • • • • • • • •

Vehicle Detail e Owner’s Manual Dealer Locator Service Booking Pick-Up & Drop service Hero Vehicles details Gallery having Hero Wallpaper & Ringtones Customer Complaints

Contributed by: Mr. Dinesh Khandelwal & Mr. Manish Srivastava

National Technical Skill Contest

Bhubaneswar.

Technical Skill Contest is intended to motivate and stimulate workshop staff to further enhance their workmanship leading to higher Customer Satisfaction levels, retention & Growth. This is also a platform which provides them an opportunity to exhibit their skill and knowledge and for HMCL to gauge the competencies of man power available in field. The Contest was conducted in 2 phases, Zonal and National level.

• A Gen Next automated workshop with 4 Hydro-Electric Ramps and Engine Work Stations. • A well designed classroom with surround AV system. • An air conditioned area for cafeteria. • A well-furnished air conditioned area for waiting lounge for the participants. • A Separate area for vehicle and engine storage. • Wallpaper & Ringtones • Customer Complaints

And it has...

Contributed by: Mr. Dinesh Khandelwal & Mr. Manish Srivastava

Code

Technical Staff Name

Dealer Name

Town

State

Zone

10729

Gajraj Yadav

Akashganga Motors

Rajasamand

Rajasthan

Central

11006

Hari Om Thakur

Shubha Motors

Mandla

Madhya Pradesh

Central

11110

Santu Goswami

Balaji Motors Kolkata

West Bengal

East

10204

Md Alamgir

Krishana Automobiles

Dharbhanga

Bihar

East

11780

Dharmender

R K Automobiles

Shahdara

Delhi

North

Contributed by: Mr. Dinesh Khandelwal & Mr. Manish Srivastava

Movable Dustbins made from scrap materials

o make the work place as an environmental friendly and in order to further streamline the day to day activities, few initiatives taken in Warranty Section. Movable Dustbins is one of them. Cardboard boxes were used as dustbins for accommodating paper and tags waste at 13 locations. Smart movable dustbins having a wooden base (scrap material) were made to replace cardboard boxes. As of now 5 dustbins made. Kudos to all team members of Warranty Section for doing this inhouse. Advantages are many • No need to use hand pilot for movement. • Strong wooden base with castor wheel, hence ease in portability. • Eco friendly type dustbin • Prepared from scraped materials • Reduce Reuse and Recycle • Cost saving (did not buy dustbins) Materials received along with warranty materials from channel partners used : Cardboard boxes, wooden boxes, used banners. Contributed by: Fanindra Khanapurkar

Success Story of Hero Joyride program (Annual Service Package)

ero Joyride program was Nationally launched in Jan’17 to improve Consumer Retention in Workshop ultimately leading to Workshop Profitability. Key USPs of this program: • Smart card based solution for Hero Consumers • Applicability across HMCL Channel Partners (Dealer & ASC) • 30% + saving for Hero Consumers on labour cost • We got tremendous response on this new service initiative & already 4.5 lac+ Consumers are enrolled under Joyride Program. Over 80 K consumers are availing Joyride services in Hero authorized workshop on monthly basis. • Hero Joyride program started with pilot phase in Delhi in Aug’16. It got tremendous success in Delhi thru consumers & Hero Channel Partners. Basis feedback from all stake holders, program is launched nationally in Jan’17. • Ess Aay Hero, Delhi became 1st Dealership to cross 1000 Joyride members & had celebrated success. • Hero Joyride program is now one more USP with Hero products, which offers Value for Money package for enjoying trouble free ride. Contributed by: Mr. Dinesh Khandelwal & Mr. Manish Srivastava