Hero Universe Magazine - Vol 1, 2018 by Admin

Volume 01/2018

www.heromotocorp.com

INDEX CIO, CHRO & Head-CSR Message COMPANY HIGHLIGHTS • • • • • • • •

Business Performance TECHNO MOTION: Hero @ Auto Expo 2018 Sales Highlight After Sales Highlight Know Your Leadership Sales Learning Award Hero Premier League - Season 3 Family Day Celebrations

CAPABILITY BUILDING INITIATIVES • • • • • •

Hero4Heroes Excellerator club Achievers Association with Maxifar Hero Campus Challenge Motopassionate Diaries @ Hero

CSR INITIATIVES NEWS FROM OUR PLANTS / CIT / SCC & M • • • • • • •

Dharuhera Plant Gurgaon Plant Haridwar & Vadodara Plant Neemrana Plant & GPC CIT - Jaipur SCC & M SS&SC

5 6 9 10 12 12 13 14

15 16 16 17 17 18 19

21 22 23 24 25 26 27

FROM EDITOR’S DESK

Dear Colleagues, It gives me great pleasure to present to you the 1st Volume of our quarterly Hero Universe magazine for 2018. The last quarter witnessed the Auto Expo-2018, wherein Hero Motocorp Mr. Vijay Sethi showcased a strong Product Strategy for Premium Motorcycles & Scooters. We CIO, CHRO & Head-CSR unveiled India’s first 200cc adventure motorcycle – XPulse and also debuted in the 125cc Scooter segment with Maestro Edge 125 & Duet 125. With the unveiling of new models in the recently concluded Auto-Expo, the company is all set to soar higher than ever. There has been a tremendous buzz in the market and the customers are eagerly waiting for the launch of these products. Detailed writeup about the Auto Expo is given in the coming pages. On 8th March 2018, we commemorated the International Women’s Day. This year, the theme was #PressForProgress. The program was inaugurated by our Chairman, Managing Director and CEO, Mr Pawan Munjal. In his key note address for the day, he lauded the accomplishments of various women achievers across the world and how the world is increasingly becoming more sensitive about ensuring inclusion is addressed in every sphere of social and economic activity. He appreciated that, we have significantly increased the gender diversity ratio within Hero in last few years, and he asked all us to work towards increasing this number multiple times in the next 5 years and challenge every barrier and overcome hurdles. On the occasion, we released a movie on Project Tejaswini - our diversity initiative at shopfloor, recognized employees who have contributed towards Project Tejaswini and Ms. Neerja Sharma (Company Secretary) unveiled 2 posters themed on gender sensitization at workplace. The spouses of our leadership team members also participated in the event. In a further reaffirmation of our strong focus on customer care, we launched a new customer care program - Hero Joyride, in January 2017. It given me great pleasure to share that customers have highly appreciated the program and in just 400 days, ‘One Million’ customers have registered for the program. This aftersales service initiative offers a smart card based annual maintenance package, under which customers are offered a host of benefits and saving on service of their Hero Motocorp two wheeler at authorized service centres. Around 2 months back, we had launched Ek Pahal - which is about making Women Self Reliant and thus empowered by teaching them 2 wheeler riding skills. For this initiative, we had signed a MoU with Government of Haryana and United Nations Development Programs (UNDP) to teach 2 wheeler riding to all the girls studying in the 12 Women Industrial Training Institute ( ITIs) in Haryana. Im very pleased to inform you that within a short span of 2 months, Ek Pahel initiative has now reached to 9 women ITS’s in Haryana! At each of the ITIs, apart from setting up or renovating infrastructure including riding tracks and providing cycles and scooters, dedicated trainers have also been given by us. Also, as part of our WeCare CSR Initiative – we had initiated project for creating fully LED powered Gram-Panchayat with all houses having only LED Lamps. I am pleased to inform you that the project that we started in Misraas Patti in Dehradun, which became India’s First Gram-Panchayat which is fully LED powered,

we have now 28 Villages of Uttarakhand becoming fully LED powered under this project. As part of this drive we covered 28 villages with 12727 households in three districts of Uttarakhand viz. Haridwar, Dehradun and Uttarkashi. In addition, 560 Solar Street Lights have been provided in 4 villages. During the last quarter, we effectively sustained several of our Capability Building Initiatives aimed to augment the leadership pipeline of the organization. The second module of the second batch of our Senior Leaders Program, iLEAD (with Wharton Business School) and the second batch of our Emerging Leaders Program (with Emeritus Institute of Management) is currently underway. We have concluded 4 batches of the Future Leaders Program (aimed at developing our First Time Managers) in association with IMT Ghaziabad and also launched the 4th batch of Hero MBA program in association with BML Munjal University. Apart from this, our Plants, CIT, Zonal & Area Offices conducted several employee engagement events and initiatives, details of which are given in the coming pages. Our Reward & recognition Platform – Achievers, reached an all-time high with 95% penetration across the organization with more than 85% employee engagement! We also recieved several awards during the last quarter. It gives me great pleasure to announce that Hero Moto Corp., Gurgaon Plant has been awarded with the Prestigious “Saksham Sathi Award” on 1st March 2018 by Honorable Chief Minister, Shri Manohar Lal Khattar, and Shri Vipul Goyal, Minister of Industries, Haryana for exemplary work by Gurgaon Team under skill development initiative as per Apprentices Act 1961 for the year 2017-18. This award is a reflection of Great Teamwork between Operations & HR team for successfully engaging huge numbers of apprentices, thus surpassing the minimum stipulated. The last quarter also witnessed all our Plant, CIT and Corporate offices celebrating Family Day with full enthusiasm. Several snapshots are enclosed in the coming pages of this magazine. I hope you enjoy reading this edition of Hero Universe. Warm Regards, Vijay Sethi

COMPANY HIGHLIGHTS

BUSINESS PERFORMANCE Q3 performance/current trends • Macro economic trends

Global economy showed signs of improvement with IMF putting higher GDP forecast for coming years, while commodities continue to show upward movement. GDP numbers in India improved to 7% plus for recent qtr. This augurs well for our sector moving forward. Currency continues to remain range bound with slight bias for depreciation.

• 2 wheeler industry and our performance in Q3

Our growth in domestic market was at 16.4% against Industry growth of 15.7%. Within this, we grew ahead of market in motorcycles (our growth 15.5% vs. industry 14.6%), as well as in scooters (our growth 23.1% vs. market growth of 22.1%). Significant part of our motorcycle growth came through entry segment. Global business performance was subdued with broadly flat – vs. industry growth of 23.6%. Parts business grew by 35%, as the adverse impact of GST got over. Driving scooter growth, Building strong portfolio in premium, and scaling up Global business will remain our key strategic priorities.

• Profitability and margin trends

We delivered an EBITDA margin of 15.9%, lower by 110 bps on y/y basis due to higher commodity costs over last 4 qtrs. The commodities, as mentioned above have moved up considerably now and it will be critical for us to get more out of Leap programme and overhead cost reduction, while taking judicious price increases depending on market scenario.

COMPANY HIGHLIGHTS TECHNO MOTION: Hero @ Auto Expo 2018

ero Motocorp made a splashing presence during the recently concluded Auto Expo 2018. We showcased a strong product strategy for premium motorcycles and scooters. Four months after showcasing the XPulse as a concept in Milan, Hero MotoCorp has brought the production ready 200cc adventure motorcycle - XPulse into the market. With this the Company has further strengthened its aim to aggressively gain market share in the higher engine capacity segments. India’s first 200cc adventure bike, the XPulse is Hero’s second new offering in the premium segment, after the Xtreme 200R that was unveiled just few weeks ago. Hero MotoCorp has also reiterated its focus on the scooter segment by foraying into the fast-growing 125cc segment with two new products – Maestro Edge 125 & Duet 125. All products have been designed and developed by Hero MotoCorp’s in-house R&D team, based at the Hero Centre of Innovation and Technology (CIT) in Jaipur. The new scooter range – Maestro Edge 125 & Duet 125 – will be introduced in the market by the second quarter of FY ’19, while the on/off road bike XPulse will be launched ahead of the festive season to delight the thrill- seekers in India. Hero Motocorp unveiled India’s first 200CC adventure motorcycle – Xpulse. • Adventurous & Dynamic on/off road motorcycle • First-in-class ‘Turn-by-Turn Navigation’ • Array of attractive features suitable for long journeys Hero also debited in the fast growing 125CC Scooter segment with “Maestro Edge 125” and “Deut 125” • Stylish, Technology-driven and Performance-oriented • Revolutionary & efficient ‘i3S Technology’ – First Time ever in scooter segment Our Chairman, MD & CEO, Mr. Pawan Munjal highlighted the importance of developing new technologies and solutions to meet the changing and ever evolving customer aspirations. Mr. Munjal said “Continuing with Our strong belief in innovation, we are developing new technologies and solutions that match consumer aspirations in future. Our inherent capabilities in frugal engineering, aligned with a youthful approach will surely excite and engage our global customers going forward. We have enhanced focus this year on two rapidly-growing segments – the premium motorcycles and scooters. Aligned with this strategy, we have showcased two new scooters and a dual-purpose motorcycle at auto expo, to be launched in FY 2018. Both these – the 125cc scooters and 200cc adventure motorcycle - are new segments at Hero MotoCorp and come with superior technology, world class engineering; and therefore, I’m confident of further

expanding our market leadership with these new launches.” With this, Mr. Munjal has reiterated Hero Motocorp’s commitment to innovation and engineering excellence with the unveiling of this exciting new range of products at the Auto Expo – The Motor Show 2018. The fresh product range has been developed to cater to a global customer profile.

Markus Braunsperger, Chief Technology Officer, Hero MotoCorp Ltd., said, “The XPulse, and the Maestro Edge 125 and Duet 125 scooters have been developed totally indigenously at the CIT. The XPulse will re-shape the duel-purpose/ on/off road bike segment with an exciting mix of performance and usability. Our scooter portfolio has been steadily improving and with the addition of the two new scooters, we have further improved our offerings to the customers. These are the first and only scooters in India that feature a start-stop system, based on Hero’s revolutionary i3S technology. Further by delivering seven major products in different segments in past 48 days, we have shown our in-house R&D capabilities and commitment.” Malo Le Masson – Head of Global Product Planning, Hero MotoCorp Ltd., said, “Our focus for this year is clearly the premium motorcycle and the scooter segment. We began this year by unveiling the Xtreme 200R and now we are expanding our Premium portfolio with the XPulse. There was a clear gap in the on-off category, the usage was there but no relevant offer. The XPulse will address the growing trend of adventure riding in India and in Global markets. On the other side, our 125cc scooters will grasp the shift happening towards higher capacity segments in scooters, enabling us to cover 99% of the scooter segment.” Hero MotoCorp has unveiled as many as seven new products in less than two months, starting with the launch of the new Passion PRO, Passion XPRO and Super Splendor on December 21st last year. Hero had followed that up with the unveiling of the Xtreme 200R on January 30th and the three new launches at the Auto Expo -2018.

THE NEW DUET 125 – ELEGANT & BOLD SCOOTER

he new Duet 125 is a perfect family commuter with added emphasis on premium styling, power and technology. The metal body Scooter comes packed with a host of modern and bold features, such as Side Stand Indicator, Service Reminder, Pass Switch, External Fuel Filling, Boot Lamp and Mobile Charge etc. The new premium Chrome Chest, Signature Tail Lamp & Winkers, new bold chrome strips, new body color mirrors and dual tone seat cover add to the enhanced styling of the scooter. The Duet 125 draws its power from a new 125cc Energy Boost Engine, producing power output of 8.7 bhp @ 6750 and maximum torque of 10.2 Nm @5000 rpm. The scooter also brings Hero’s intuitive i3S (Idle-stop-start system) to the scooter segment for enhanced efficiency. The scooter offers superior road safety with Integrated Braking System. The four exciting color schemes – Noble Red, Chestnut Bronze, Panther Black and Pearl Silver white - add to the premium appeal of the scooter. The Duet 125 is available with Drum brakes.

INDIA’S FIRST 200CC ADVENTURE MOTORCYCLE – THE XPULSE

howcasing Hero’s aggressive expansion plans for the premium segment, the new 200cc adventure bike, XPulse was unveiled during the Auto Expo 2018. The dynamic, dual-purpose and technologically-advanced bike, XPulse is targeted at young and thrill-seeking riding enthusiasts who seek a comfortable and capable riding companion for leisure as well as adventure excursions. The XPulse offers performance and power with superior handling. The new 200cc Fuel Injection Engine delivers 18.4 PS Power and 17.1 Nm Torque for a realworld performance. First-in-class ‘Turnby-Turn Navigation’, Full-LED Headlamps, protective wind-shield, Luggage rack, Knuckle Guards, enable limitless journey, while ABS tuned for on/off road usage offers added control and safety in all conditions. The High Tensile Steel Diamond Frame offers greater strength and agility. The Aluminium skid plate, 21” Front wheel and 18” Rear wheel with dual purpose tyres, 220 mm ground clearance, Mono shock with 10 Step adjustable Gas Charged rear Suspension (170 mm Wheel Travel) and Telescopic Front suspension (190 mm Stroke) provides strength to take on any terrain. The Up-swept Exhaust offers impressive water wading capacity.

THE NEW MAESTRO EDGE 125 – AGGRESSIVELY STYLED SCOOTER

aving already gained customer-traction with significant volumes coming from its well-established scooter brands in 110cc segment, Hero MotoCorp has now entered the 125cc scooter segment.

Designed for today’s young and smart generation, the new ‘Maestro Edge 125’- offers ‘class-above’ performance, style and technology. The scooter exudes premiumness, thanks to its enhanced sporty & sleeker design. The new scooter boasts of several features for optimal convenience and safety. The new Maestro Edge 125 draws its power from a new 125cc Energy Boost Engine, producing power output of 8.7 bhp @6750 and maximum torque of 10.2 Nm @5000 rpm. The scooter also brings Hero’s intuitive i3S (Idle-stop-start system) to the scooter segment, a first, for enhanced efficiency. The scooter offers superior road safety with Integrated Braking System and Front Disk Brake (optional feature). The boldly styled scooter comes packed with a host of design elements including Diamond-cut cast wheels, sharp Front Cover & Apron, sleek Rear Cowl, signature LED tail-lamp and Frost winkers. Keeping the convenience of customers at its core, the scooter offers features like external fuel filling, remote key opening, mobile charging port and boot lamp. In addition, the scooter offers a slew of safety and utility features, such as, Digital-Analog meter, side stand indicator and service due reminder. Adding to the style quotient is the all Matt color palette – Matt Techno Blue, Matt Red, Matt Brown and Matt Vernier Grey. The Maestro Edge 125 is available in both Drum and Disc variants.

Sales Highlights 2 wheeler industry and our performance in Q4

ur growth in domestic market was at 24% against Industry growth of 28%. Within this, we grew ahead of market in Scooters (our growth 51% vs. industry 35%), while Motorcycles lagged behind (our growth 22% vs. industry 25%). Significant part of our motorcycle growth came from Deluxe 125cc & Entry segments.

National Dealer Conference- Dubai

ational Dealer Conference happened on 16th & 17th of Dec’17 in Dubai. Our CMD has graced the occasion & has articulated his message clearly which was • 100 million 2Ws in 1000 days • Need to innovate in these changing times/ scenarios • Customer experience & satisfaction is important • Focus on increasing Scooter retails & market share New Products were also launched to Dealer fraternity – Passion Pro 110, Passion Xpro, Super Splendor

SCC Recognition & Awards Received

We were recognized at various platforms this year. We received the following awards in this quarter: 1. Won both the Awards in World HRD Congress • Best Sales Development Program (Hero Selling Skills Certification Program) • Best Training initiative for Automobiles – Hero Sales Academy 2. NDTV Auto Expo Excellence Awards • Best 2Wheeler Launch for Hero Xpulse 200 3. Won 2 Awards from J.D. Power A) Super Splendor ranked 1st among Executive Segment (among 125 cc motorcycles) by J D Power for Automotive Performance, Execution and Layout (2WAPEAL). The 2017 India Two-Wheeler Automotive Performance, Execution and Layout (2WAPEAL) Study is based on evaluations from 9,406 owners who purchased a new vehicle between March 2016 and October 2016. The study includes 87 two-wheeler models from 10 makes, and was fielded from September-December 2016 in 45 cities across India. The study is a key industry benchmark that measures owners’ emotional attachment and level of excitement for new two-wheelers during the first two to six months of ownership. The study examines 34 attributes across six performance categories. B) Super Splendor ranked 1st among Executive Segment (among 125 cc motorcycles) by J D Power for Two Wheeler Initial Quality (IQS). The 2017 India Two-Wheeler Initial Quality Study (2WIQS) is based on evaluations from 9,570 vehicle owners who purchased a new vehicle between March 2016 and October 2016. The study includes 87 two-wheeler models from 10 makes and was fielded from September 2016 to December 2016 in 45 cities across India. The study measures problems owners experience with their new two-wheeler during the first two to six months of ownership. It examines 138 problem symptoms covering seven categories across engine; brakes; gauges and controls; fit and finish; lights/ electrical; ride and handling; and transmission.

East Zone- Highlights

e entered the last quarter of the FY to close on the target of retailing 16.45 lac TW and 2.25 Lac scooters. In Motorcycles, East continued to ride high with 55%+ MS, riding on Glamour, Splendor and HF Deluxe brands. In Scooters - owing to regular support from HO in form of Market Development Funds, Scooter Carnivals, other DGP driven activities and ATL presence, we reduced loss of Market Share and established the brands. Bihar crossed 5 lac retails so far and continue to march forward with great force. We are positive to end Q4 on a high - riding on the momentum provided by Motorcycles and scooters. As the industry in East shifts to Premium Motorcycles and 125cc scooters, we are positive that the future launches - Xtreme 200R, Duet 125 and Maestro Edge 125 will help us gain MS in these traditional non-play areas for HMCL and keep the Hero flag high.

After-Sales Highlights Hero Joyride Program crossed One Million in Just 400 Days

ero Service is committed to bring the best-inclass 2 Wheeler after-sales service experience for our valued customers, through its various consumer convenience initiatives. As a part of this, We launched our Hero Joyride Program (Annual Service Package) for all our customers in Jan’17. The Joyride plan covers labor, parts, consumables, and guarantees substantial savings and enhances resale value for the vehicle. It has reached a major milestone on 20th Feb 2018 - ONE MILLION enrollment with 400 days of launch We celebrated the 1 Million milestone along with our valued Joyride members during the “Colorful festival of HOLI” by giving one complementary Free Wash of the 2 Wheeler valid till 31st of March’18

Hero GoodLife Performance FY 17-18

ith over 8 million strong member base – HMCL’s GoodLife Program has played a vital role in reaching out and engaging with customers through a well-structured program along with an aim to provide: Value for Money, Emotional Connect & Recognition through privileges to our esteemed customers Approximately 2.4 million customers were enrolled in the program this year. Key Highlights of GoodLife Program for FY 17-18 • Over 8 million customers are currently enrolled in GoodLife Program • 32% is the current Enrolment Conversion • 43% growth in membership renewals @ 6% conversion • 140 million INR (in value) worth of Gift & Voucher redemptions at 4% growth • 5% Referral Sales generated through the program Some of the special activities done this year are: -

Customer Care Manager Contest (RaFtaar 2.0) Felicitation Dec’17

e felicitated Top Performing Dealership Customer Care Manager in Raftaar 2.0 contest in a grand event at Delhi in Dec’17. Various business parameters were the qualifying criteria which led to 100 shortlists in Level 1. In Level 2, they underwent Skill assessment test in Zonal Learning Center, which included technical written test, hands-on practical session on special tools & precision gauges usage. Basis this 2 level assessment, Top 10 performing Customer Care Manager were selected as winners who had an opportunity to interact with Senior Management Team at Gurgaon Plant, Head Office & also had Delhi Sightseeing in the two day agenda. Top performing Customer Care Manager in each Zone was awarded with Winner Trophy by Mr. Ashok Bhasin and they also qualified for International trip with family as part of Nakshatra Contest.

1. Achiever 150 Loyalty Offer in Feb 18 for GoodLife member base encouraging them to upgrade or give referral sales 2. Scooter Promotion Campaign using GL member referrals done in Jul 17 3. Invites to members for Auto Expo Event 4. Women’s Day Campaign - exclusively for our female riders having scooters or buying new scooters 5. Women’s Day Celebration - High decibel customer engagement program in select towns in each Zone

Service Technical Competency Enhancement (STCEP)

W industry is entering into a new phase of technological advancement by 2020. By then, the Antilock Brake System (ABS) and Fuel Injection System (FI) technology will become a regulation and a mandatory feature in all the vehicles. This increases the electrical and electronics in the vehicle making it more complex in repair and handling of these vehicles and customer expectation.Therefore it has become the need of the hour to uplift the knowledge and skill on these technologies of manpower in the after sales service. As a part of the 10 commandments given by our CMD, 2 of these refer to being future ready and improving customer experience. As a step towards addressing this, as a collaborative initiative within the Service Department ,STECP has been launched from October’17 to equip HMCL Field Service

Staff with relevant “KNOWELEDGE” and “SKILL” to begin with as a 1st phase. Till date 126 TSM’s have undergone the said program. Post STCEP as a phase 2 activity, the TSM’s have given a time bound action plan to audit all their outlets handled by them and carry out corrective actions in the form of On the Job Training to ensure basics and essentials are in right place at all the outlets. As a 3rd phase, as and when the new technology rolls out, a formal training would be imparted in a structured form to train the network manpower. This activity will ensure all the new technologies and regulations are met well within time without a surprise at the last moment.

Enhancement of ICMS through LEGAL NOTICE TRACKING MECHANISM

racking & resolution of Legal Notices is of utmost importance for Hero MotoCorp so that customer grievances are logically concluded for resolutions. ICMS has rolled out Legal Notice Tracking Mechanism for managing all the Service Legal notices. Earlier Legal Notices were tracked thru manual MIS mechanism using xls sheet and emails and follow-ups.

Tab based jobcard opening in Hero Workshop for a digital consumer experience

igital transformation is now a way of life and we at Hero have always remained a step ahead. The latest digital solution is towards Job-card creation process at service reception. This android based App significantly reduces the time required to create a job-card while allowing the Supervisors to freely move and attend the customer alongside the vehicle. Any android based Smartphone or tablet can be used to operate this App, however the access is restricted by Hero Connect and is given only to specific devices ensuring data security. The physical print of the job card, for customer receipt, can be given directly from the app. Currently under test-runs in Gurgaon, this digital tweak in the process is not only liked by our supervisors but has also generated curiosity among our customers. With successful milestones being crossed every day, we expect the national launch of the “Hero Job-card App” by end of March, 2018.

Let’s Service -Hero Exploring digital solutions for consumer convenience offerings

hile exploring a digital solution for the logistics of bringing the vehicle to the workshop and dropping it, post-service, at customer location, “Lets Service”, a service provider has been identified. It allows the customers to book a pick-up & drop service though its mobile based app on Android and iOS smartphones. Customers can track the live status of their vehicle and see the routes through which the vehicle is being taken to or brought from the workshop. Customers also have the flexibility to pay via cash or via online with all major credit cards and e-wallets accepted. Post Service, customers can rate the pick-up & Drop process and the Service quality in the mobile app. Currently, running as a Pilot project at specific dealers in Chennai and Hyderabad, the product is already gaining traction with number of customers availing the service growing continuously week-on-week. The number of customers availing the service is likely to grow by leaps and bounds with more visibility. Hero Service plans to rollout this initiative to 10 more cities in Q1 FY19.

VEHICLE REPAIRS & CAPITALIZED VEHICLE SECTION

ehicles Repair Section started in Halol Plant in Q3 with repair of two accidental consignments 59 Vehicles (including Xtreme200, Duet125, Passion Pro110 and Passion Xpro110) provided for Auto Expo2018 from all plants for display & stunt activities.

• Total cost saving of Rs.94 L achieved in Vehicle Repair Section of all plants through 26 cost saving initiatives (7 new initiatives started in 2017-18) • 1094 BSIII vehicles are under the process of repair in Dharuhera and Gurgaon for further export to African countries

Mega Service Camps

ero MotoCorp conducted over 25 Mega Service Camps in Jan- Feb’18 to showcase world class service experience in various towns. Objective of these camps are mainly creating Buzz in Town through promotion of customer friendly Hero Service & improving Retention of customer post free service period. Apart from Service & Check- Up facility, Consumer also go through Do-ItYourself sessions on pre-riding inspection and Safety Instructions. Camp serves as a platform for Hero to Display all its technology, products, services, membership program and offers. In turn, we get to boost parts sales, regain any lost customers, retain and educate them and gather critical feedback at one place.

Know Your Leadership Mr. Ashok Bhasin (Head – Sales & Customer Care) others once I joined the school. I produced better results and was always among the top students.

What is your passion/motivation towards your work? What excites you towards work? People, people & people- That’s my passion. People as customers, as consumers, as colleagues as teams. Having worked across different cultures and multiple countries, I personally believe in diversity of mind and diversity of thoughts. That is the most important layer of diversity; gender diversity forms the next layer may be. People’s mind is the most important followed by heart; Body is less important I believe. I feel classroom is not a great place to learn. I have done some homeschooling myself. It made me diverse and better than the

I profoundly believe in massive rotations in people’s lives. It gives them both professional & personal exposure. I have myself worked in Supply chain, finance, sales etc. I have worked and lived across Asia, Africa and US. After having worked in diverse functions, it all comes together.

How would you define the success of SCC Function? The success of SCC function lies in its Purpose and to support the business achieve its target. It is also about building and developing our people along with embracing the dealers and their staff as they are the ones who will make a difference. Respect and regard for our people and their inclusivity. Front-end is the most critical aspect of the business followed by the customer (dealer friends) and the consumer.

SALES LEARNING AWARD

s we all know that updated & trained manpower is the lifeline of our Sales business, therefore in constant endeavor to update our field sales team “HERO Sales Learning” has developed a “HERO SALES ACADEMY”. This academy is based on the philosophy of aligning sales team with strategy and building their overall capability to achieve sales excellence for the organization. It is with great pleasure that we announce that “Hero Sales Academy” has been awarded as the Best training initiative for Automobiles by World HRD Congress at the Global Training & Development Leadership Awards 2018 scheduled on 15th February 2018 at Taj Lands End, Mumbai. Along with HERO sales academy, Hero sales learning has developed a special Sales development program “HERO SELLING SKILLS” for channel partner staff. Hero selling skills defines & reinforces “Hero Sales process -OPDOCSM” and has also been awarded as Best Sales development Program across the industry in the same forum.

Hero Premier League – Season 3

ero Moto Corp. has always emphasized on Employee Engagement Initiatives be it Sports, Cultural Activity, Programs for Children of Employees. Hero Premier League is a Cricket Tournament organized by Gurgaon Plant which has participation from Plants, Head Office, North Zone and IT Office. The Inauguration Ceremony for Hero Premier League: Season 3 happened in Yug Cricket Ground on 11th February’2018 • The Opening/Lamp Lighting Ceremony was attended by the Mr. Ravi Pisipaty, Mr. Mahesh Kaikini, Mr. Dharm Rakshit, Mr. Peeyush Kumar & Mr. HP Gupta. • Senior Management, Section Heads, and Players from all the Locations, Employees and their families • Mr. Vikram Kasbekar EDO (P) gave the opening Speech, motivated the gathering and appreciated the efforts of the CFTs and all the volunteers for putting together the event and congratulated all the Players for their participation. The League Matches for Hero Premier League Started from 11th February’2018 The Finals for both the Cups were played on 18th February’2018 in Yug Cricket Ground - 12 Teams from HM2G (Inter Location) & 6 Teams (Intra Location) played to Win the Winner’s Trophy. • Winning Team for Intra Location Matches was Team Royals (SS & SC,PPC,Stores Team) • Winning Team for the Inter Location Matches was Team Bandits (Gurgaon Team) HPL Season 3 witnessed participation from 384 Employees in which made the Matches even more Thrilling!

One World, One Hero: Family Day Celebrations 2018

CAPABILITY BUILDING INITIATIVES Hero4Heroes – Manager Capability Building workshops

n the last edition of this magazine, we had covered the launch of Hero4Heroes – a program which focused on how our managers can enhance their daily interaction with their team members by practicing the concept of ‘Giftwork’.We shared with you the success of these workshops with one half of the batch of managers with top 8 managers being certified as ‘Top Giftwork Manager’ and a lot many being certified as ‘Giftwork managers’!

stage which in turn comprises of two aspects – Survey among the team members and reporting officers of the participating managers & Jury evaluation. While we achieved a commendable response rate of 70% during the survey , the Jury Evaluation for Wave 1 batches was completed on 12th and 13th December 17. Final score for each manager was a combination of survey and jury assessment score.

We recently concluded the program for the next batch of managers – this was a bigger pool and the program ended on a positive note for all. We saw many new and profound initiatives, big and small, that these managers introduced for their teams to create a level of trust and to create a great employee experience!

The evaluation panel of Wave 2 comprised of Mr Dhiraj Tripathi (Global Business), Mr Ravindra Naik (HR), Mr Yashpal Sardana (Operations), Ms Divya Jain (HR), Ms Neha Goel (HR), Mr Shailesh Ashar (R&D), Mr S K Bhama (R&D), Mr Mukesh Goyal (Plant Head – Haridwar) and Ms Shagufta Rahman (HR) from HMCL and the faculty from Great Places to Work, Mr Rajiv Talwar.

To re-iterate once again and in a nutshell, UGIFT (a Great Place Research and Consultancy Pvt Ltd concept) is about how to build trust within one’s teams by making each interaction-: U – Unique G – Generous I – Individualized F – Fits the context T – Together The workshop was conducted in two Waves – Wave 1 and Wave 2. Each manager, went through a two day workshop which was conducted by an experienced faculty of Great Places to Work Institute. Each batch was carefully constructed along certain guidelines so that participants can interact freely and derive maximum learning out of it. You can catch a few glimpses below-:

The Jury Evaluation was a rigorous assessment by the panel as they evaluated on the initiatives undertaken by the managers and their plans of sustenance. The day ended with a Recognition Ceremony as all the managers who cleared the assessment were felicitated with Level 3 certification of being a ‘Giftwork Manager’. We also recognized Top Two Managers from each batch! Some glimpses are provided below-:

As this was an intervention program of building manager capability, it consisted of 3 Levels-: Level 1 – the managers had to create at least one action plan around two mandatory focus areas i.e Listening and Developing and one more out of any of the three focus areas of Inspiring / Thanking and Caring. The focus areas were arrived at as a result of several inputs from the survey, FGDs, Appreciative Inquiries (AI) with Leadership team, Culture Audit etc. Level 2 – this was a longer duration of almost three months wherein the managers had to implement their action plans within their teams and record their impact stories. One got to see a lot of interesting and unique initiatives like ‘Chai pe Charcha’, ‘Listening Box’, ‘Humraj’, ‘Barhe Chalo’ and many more – to generate a buzz within their teams and even beyond. Level 3 – the final leg comprises of the assessment

Top Giftwork Managers of Wave 2 are as below-: 1. 2. 3. 4. 5. 6. 7. 8.

Dheeraj Garg – Operations, Vadodara plant Mukesh Suthar – Operations, Vadodara plant Ramesh Kumar Koul – Operations, Dharuhera plant Mahendra Shetty – SMCC, West zone B Srinivas – Parts Business, Head Office Deepak Kumar Nirala – R&D, CIT Jaipur Sunil Kumar – Operations, Haridwar plant Subodh Kumar Saxena – Operations, Dharuhera plant

We congratulate all the participants for your committement to this journey and hope that you will continue working with your teams to build a great employee experience!

Excellerator Club Update

he best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them. - Harold S. Geneen (1910 - 1997, American Businessman, Former President ITT Corporation)

Below is the timeline of the Excellerator Club journey in 2017-18 • Exclusive invite shared with employees (Assistant Managers & above): June, 2017 • Session with Prof. Tarun Khanna - Professor, Harvard Business School (Senior Managers & above): August, 2017 • Annual Business Plan based cross functional projects with mentors from EMT team – Sanjay Bhan, Vijay Sethi , Vikram Kasbekar (Senior Managers & above): August, 2017 • 3 days Management Development Program on “Crucial Conversations and Crucial Accountability (Assistant Managers & above): August to November, 2017 • Access to series of Leadership Videos on KPoint (October onwards) • Session with Prof. Tarun Khanna - Professor, Harvard Business School (Assistant Managers & above): 17th November, 2017 and 2nd April 2018 o First review of ABP Based CFT projects o Discussion on Tencent Case Study • Visit to Heritage Transport Museum (Assistant Managers & above): 17th November, 2017 • Business Simulation for ABP project members to bring in holistic approach (Senior Managers & above): 30th Nov & 1st Dec, 2017 • Motivation session with Mr. Vijay Batra – Think Inc. (E3 & below): 8th December, 2017 • Visit to Heritage Transport Museum (E3 & below): 8th December, 2017 • Visit to Auto Expo for all Excellerator Club members

Achievers

ur Reward & Recognition platform, Achievers, was launched 3 months back. This initiative came as a direct response to what you all told us in Great Places to Work study on recognition at workplace. Achievers is one integrated platform - that can be used by everyone in the organization to recognize anyone inside the organization. From the smallest pat on the back (i-Appreciate thank you cards) to the most impactful contributions (Achievers Platinum and Achievers Diamond). Driven by peers, supported by leaders and powered by a user-friendly platform has made this recognition platform inclusive, impactful and highly personalized. Through Achievers, we ensure that even a small instance of achievement is given appropriate credit and each success story is highlighted and celebrated across the organization. This program has enabled cross-functional, beyond geographies and even up the hierarchy appreciation in a single click, right on time and has 95% penetration in the organization in just 3 months’ time, which is an incredible achievement.

HMCL’s Association with MaxiFair 2018

MCL associated with 39th MaxiFair as an Associate Sponsor and Research Partner in January 2018. The whys and wherefores are as under. HMCL had a two pronged strategy in place. The visibility as an Employer Brand at one of the most popular campuses was one and gathering real time marketing research insights from student community and end users (localites). Additionally, we were able to utilize this platform in creating product and scheme awareness and generating Enquiry leads. What and Why of MaxiFair: MAXI Fair (popularly called ‘Jamshedpur Mela’) has an average footfall of over 10,000+ local people from in & around Jamshedpur every year and includes 1000+ students Staff and Faculty Members of XLRI Jamshedpur. The fair hosts 40+ events, pro-shows by celebrities, fun activities and food stalls to attract the Jamshedpur people to the fair. The event has an extensive National and Local Media Coverage (Business Standard, MINT, ET, Hindu, CNBC TV18, etc.) both before and during the event. MaxiFair holds the Guinness World Record for “The Largest Hand Washing Relay’ in association with Dettol India in MAXI Fair 2015. MAXI Fair, an ISO 9001-2000 certified tool for conducting Disguised Market Research and understanding consumer behaviour was pioneered by XLRI. Born of the vision of one of XLRI’s most eminent professors Dr Sharad Sarin in 1979, the novel concept of the Marketing Fair is today an accredited marketing research tool. The Fair is organized, supervised and conducted by MAXI – the Marketing Association of XLRI. This brilliant and unique method uses a carnival milieu to conduct meaningful consumer behaviour research. The underlying concept is designing games and events as surrogates to actual research questions to elicit unbiased and accurate information from customers regarding their preferences and perceptions. This innovative concept finds numerous supporters and followers in the corporate world. Our journey at Maxifair: The conceptualization, ideation, approvals, detailing around sponsorship and research elements, preparation and execution was complete in flat 40 days. The Core team engaged with two business verticals and evaluated the viable Research Brief options. A couple of research briefs shared by Global Product Planning team were shared with Maxi team. Further, detailed discussion of the internal Research, Analytics and Web Team of MAXI and a marketing professor in XLRI, ensured an implementable problem, the best possible insights and quality research for Hero. Additionally, the Campus Engagement team at HMCL sought support from Sales team in working out minute details of HMCL’s coverage on the main stage board, all print media and radio communication, on all communication elements and branding material ensuring Hero’s conspicuous visibility and exclusivity throughout the event – with Team MaxiFair.

As an Associate Sponsor, the following was enveloped. 1. Hero Vehicles Display –Xtreme Sports and GLR SX and Super SX were displayed at a designated area. 2. Hero Tech Zone – i3s Technology was explained and FI technology was demonstrated with the help of simulator and display of Glamour FI 3. Hero Unstoppables - City Ride by a professional team clad in Hero outfits and bearing Hero flags over Xtreme Sports covering main spots of Jamshedpur and engaged in spreading awareness about HMCL’s presence in MaxiFair 4. Customer engagement through games, Q&A round and instant photographs with Hero products and offers and sales leads were generated. 5. Social & Other Reachout: Coverage on digital platforms and notable soar in Facebook likes, coverage in local radio and conferences. As a Research Partner, the following was garnered: 1. Raw data capturing of the respondents 2. Analysis of the data as per the agreed upon Research problem 3. Insights sharing The Campus Engagement team at HMCL is hopeful that the research insights and internal analysis shall help HMCL take some strategic decisions basis the research conducted. The association with MaxiFair is a stepping stone in making HMCL’s presence amongst the most prestigious campus events across the elite institutes in the country!

Hero Campus Challenge: Season 3

ero Campus Challenge: Season 3, has been awarded as 7th Most Prestigious B-School Competition of the year in 2018, based on the survey conducted among Top Ranked B-School students across India; this survey is conducted by Dare2Complete (Leading college competition portal). Core team: Jitin Sahni, Amrit Bhasin & Isha SIngla Congratulations to the team!

MOTOPASSIONAITE DIARIES @ HERO Sachin Dudeja - Neemrana Plant

t’s about the journey, not the destination!” The die-hard biker inside me always held this belief which urged me to venture into my dream expedition in majestic Himalayas. Ladakh: The demography exemplifying picturesque beauty, rustic charm and thrilling nature at its best; the destination I conquered last year. Cruising to the highest motorable road was exhilarating as navigating through treacherous terrains challenged my mental and physical solidity in extreme climatic condition. The passion for biking on the roads less chosen pushed my endurance to an elevated plateau as I realised my internal strength of striking balance fear and temptation. No guts; No Glory!

Rohit Kumar Singh – Haridwar Plant

n a serene evening of 17 March 17, when I was sitting beside window of my boat, with the back waters of Alappuzha, slowly rocking my boat I was lost in the thought of concept called life. I had travelled 636 km from Bangalore just too be in this place and yet I felt lost that’s when my inner self realized Life is all about journey, never about the destination. Bike riding was never a passion for me, it was life itself. It isn’t meant to be comfortable, it’s all about mind without fear. Though my bike keeps me firmly grounded it launches me into a dimension where there is no place for fear. I really love to ride my motorcycle. When I want to just get away and be by myself and clear my head, that’s what I do. My bike had taken me to places and has given my soul to experience a spectrum of emotions. While riding on a dusty road, woody forests marine drives or rocky curvy roads, it taught me to move on no matter how less trodden the path is. Mini stops during the journeys give me a chance to meet strangers with surprisingly different dialects and of course different things to tell you.

Siddharth Satish Deshpande – Vadodara Plant

s a career introvert, it looked a bit odd for me to buy a motorcycle, especially when one’s only riding experience was three trips from canteen to hostel way back in 2011. I thought it was a monumental waste of time and money. Boy I was wrong! The first ever trip was a 50km trip from dealer to the apartment in temperamental June summer heat. But something changed that day. I began to feel more open, more excited, and happier than I was before. Somehow, the mechanical click of upshifting and feeling the surge of speed throttled adrenaline to max, and then some. And once you get a taste for I, there is no looking back. I still vividly remember the first long trip on my motorcycle. We went to Sardar Sarovar Dam in the midst of blazing heat and torrential downpour in succession. After the trip, I and my pillion rider were left with bent spines and mind numbing pain for reward. But that night, as scrolled through the images of the trip, there was that biker’s epiphany: “It is always the ride, not the destination.”

CSR INITIATIVES Overall number of beneficiaries of various initiatives as part of Hero We Care • Road Safety under banner of Ride Safe India: More than 3.03 Lakh participants. • Education and Girls Empowerment under banner of Hamari Pari & E2 (Educate to Empower): More than 1.86 Lakh beneficiaries.

participated in paintings and drawings on theme of road safety for creating awareness among school kids. • Hero We Care supported first ever Khel Mahakumbh in Uttarakhand which saw participation of 3.25 lakhs athletes in which 95 block level winner were presented with Hero Duet Scooters.

• Caring about environment and cleanliness under banner of Happy Earth: More than 6.17 Lakh tree plantations and more than 581 toilets. • Various Community Initiatives across locations : More than 2.20 Lakh beneficiaries across the country • In addition, outreach thru social and mass media has: More than 5.35 Crore views till date.

Status of our CSR initiatives were

• Ek Pahal - Empowering Women by Teaching 2 Wheeler Riding under CSR initiative, first center inaugurated in Gurugram and would be expanded to 10 more ITI’s in state of Haryana.

• Misraas Patti in Dehradun became India’s First Gram Panchayat which is fully powered by LED Bulbs in Uttarakhand as part of Hero We Care Initiative.

• Hero Impact League a 45 days online marathon + walkathon started which saw participation of 1,000 employee’s, based on kilometer covered, amount would be contributed to “Army Wife Welfare Association” which works for welfare of spouses,children and dependents of Army personnel.

• 5000 Girls in Jaipur are undergoing free medical checkup, attending adolescent education awareness program and getting yoga classes for having better health and hygiene.

• Hero supported Delhi police for a road safety awareness campaign where in school students

• 17 Integrated Child Development Services – Center are ready in Jaipur which would provide pre-school education, primary healthcare to children & mother under 6 years of age. • Satellite Vision Centre, Malpura under Hero We Care CSR initiative was inaugurated in Dharuhera which is extension of AIIMS facility for providing

free o.p.d consultaion,medicine and also undertake diagnosis of people from community for free cataract operation.

• 50 traffic barricades support provided to 5 police station under road safety initiative in Halol.

• Hero Night Rescue team reunited Chandra Bhan with his family, the boy was rescued from footpath of Shahdara in Delhi on a cold bitter night.

• Skill development project is helping 150 women folk from 4 villages in Halol to become entrepreneurs.

• Under E-2 Educate to empower eight renovated schools were handed over in Haridwar, Halol and Jaipur locations.

• Two Wheeler Service Technician (TWSS) & employability support started in Mumbai for the tribal, rural and urban talented youths coming from underprivileged section of society for developing future entrepreneurs. • Sarvodaya Initiative with Uttarakhand Police is helping in preventing the community from getting into Cyber Crime, Drug addiction by support from Hero MotoCorp. • 79 girls & 10 parentless girls in one home are being supported to SOS village Jaipur for quality education & empowerment. • 39 Asha Center now operational in Dharuhera with RKMF benefitting 957 students. • Under CSR Project Aarush 18,818 villagers in Jaipur,Haridwar and Dharuhera location are feeling safe in night by getting street light facility. • Mobile Medical Van in Neemrana,Dharuhera,Delhi & Halol has covered more than 35000+ patients till date and serves their medical needs with OPD consultancy, Medicines and few Diagnosis tests free of cost.

Award • Hero Supported Para Athletes won 44 medals in Asian Youth Para games which included 17 gold medals. • Multi Skill development project for 350 girls and women was inaugurated in Gurugram, this project is focused on providing livelihood training in areas like Auto Mechanic, Computers, Beauty Culture and Garment Manufacturing.

• Award by former Chief Minister Uttrakhand Initiative towards Women Health and Sanitation • World CSR Day – 4 Awards to Hero MotoCorp Ltd. • • • •

Best in women Empowerment Best in road safety Hall of fame award CSR professional of the year – Mr Vijay Sethi

• Airtel Delhi Half Marathon: Hero MotoCorp has been awarded highest contributing company in ADHM 2018

NEWS FROM OUR PLANTS & FUNCTIONS DHARUHERA PLANT Plant HR Head Message

uch excitement has happened in Dharuhera since the last issue of Hero Universe came out. Haryana Skill Development Mission (HSDM) and HVSU (Haryana Vishwakarma Skills University) are the State partners for “World Skill Competition” which would be organized in Russia in 2019, for which the preparations are underway with a great deal of vigor and enthusiasm. The Haryana “Zonal Level Skill Competition” is being held in March 2018 and the State Level Skill Competition will be held in April 2018. Our Gurukul enjoys the rare distinction of being selected as the venue for competitions in the two skills of CNC Milling and Mechatronics. Those who clear this round at our Gurukul, may have the honour of showcasing their talent at the International level.

We had two mega events, one was the Family Day on 28th January 2018 which was thoroughly enjoyed by all the employees including Staff and Operators along with their families. The entire plant turned into a razzmatazz of sumptuous eating, good outing with many games, theme stalls, factory tours, topped off with gala stage-events featuring Bollywood celebrities. Second was the Holi Milan on 1st March 2018, wedged between the first and the second shift, where all the employees applied Gulal on each other and had a delicious array of sweets and savouries. All of this, without compromising on production on the shopfloor.

In the journey of health and wellness Dharuhera unit has taken a leap by providing “Health check-up” facility for Operators and also extended this facility for the spouses of Operators at negotiated rates of Rs. 850/- for a battery of over 30 tests. This will surely go a long way towards ensuring better health of our working population. Satellite vision centre was inaugurated on 22nd Jan 18 as part of Hero MotoCorp CSR initiative in association with Dr R P Centre, AIIMS, Delhi. This was done for taking care of eye care services of community along with free cataract surgery at AIIMS, Delhi. The Centre was inaugurated by HM1D Plant Head, Mr Ravi Pisipaty & Dr Praveen Vashisht, Head of Department of Community Ophthalmology, Dr R P Centre, AIIMS, Delhi. Our team was also the first runner up in the Hero Premier League III, organized for all locations by HM2G. Looking forward to exciting times ahead.

GURGAON PLANT Plant HR Head Message

ith the HR imperatives in focus, we at Gurgaon plant, aim at strengthening our people processes, employee experience and organizational effectiveness and thereby being part of the ‘Global Employer of Choice’ journey. At Gurgaon Plant, inclusive approach is adopted in line with the HMCL philosophy. Engagement and connect interventions with external and internal stakeholders continue to be one of our key areas. Engagement programs viz. Hero Premier League – Season 3, Hero Football League-Season 2, Family Day for staff and technicians, New year and festival celebrations, Cultural events and Quiz competitions brought huge participation and great camaraderie which certainly added meaningful value to our working. It is a pleasure to see our employees unleashing their creative skills and stimulating an environment to inspire others to share their knowledge, experience, skills and ideas. I would like to thank the organizers and participants and award winners of various events for their continued enthusiasm to create enhanced experience. As we approach towards end of the financial year 2017-18, it is the time to reflect on our performance as individuals and as team. It is an important period where we set our goals for the coming year which in turn takes the organization to an increased level of competence. Wishing each one of us the best in our personal and professional lives!

Career Counselling for Employees Wards

ero believes in not just the Overall Development of the Employee but also their Families. In order to facilitate Student to make the Right Career choice ,we conducted One on One Career Counselling Workshops for Kids of Employees(Staff & Technicians). A total of 77 Kids of Standard 9th & 10th benefitted from this.

HM2G received “Saksham Sathi Award” from Govt. of Haryana

urgaon plant Team received “Saksham Sathi Award” on 1st of March 2018.It was awarded by Honorable Chief Minister, Shri Manohar Lal Khattar, and Shri Vipul Goyal, Minister of Industries, Haryana, for exemplary work under skill development initiative as per Apprentices Act 1961 for the year 2017-18. The above award is a reflection of Great Teamwork between Operations & HR team.

Family Day

ero Believes in Enduring Relationships with Families. Keeping in line with this HM2G celebrated Family Day for Technicians (26th Jan’18) & Staff (11th March’18). The Program started with Lightning of the Lamp by Seniors and their Spouses. The Cultural Program began with Showcasing the In-House Talent where we saw tremendous Talent of Kids of Employees. We saw a Variety of Talent in Dancers, Singers and Musical Instruments, Dance groups who engaged the Crowd and So did the Live Artists.

HARIDWAR & VADODARA PLANT Plant HR Head Message

he last quarter has been quite an eventful one for HM3H.

Hero Cricket League organized by Josh CFT culminated in January and while 16 teams competed for the title; Team HR won the League.

Family Day - Hero Utsav was organised on 11th of March wherein families of Team Members and Staff came along together to enjoy and participate in various activities. Over 2000 people joined the family day celebrations and made the day memorable.

CFT Recognition event was organised on 25th January for the two winner teams of last year; Josh CFT & Sanskriti CFT. The evening was full of performances like singing, mimicry, flute playing & poetry singing.

We also organised Hero4Heroes session as part of our GPTW initiative on 16th of March wherein over 30 Reporting Managers participated. Corporate Super Chef was organized by the Canteen CFT on 23rd February wherein 13 teams comprising of 65 employees participated.

International Womenâ&#x20AC;&#x2122;s Day was celebrated on 8th of March for all female employees of the plant to celebrate the Diversity & Inclusion drive at HM3H.

March was celebrated as Safety Month at HM3H and a whole gamut of activities revolving around the theme like Safety Quiz, Poster and Slogan competitions were organized. This quarter, our CSR team focused on improving the sanitation facilities at Government schools in Kattarpur, Sahdevpur and Bukkanpur. We also took it upon ourselves to renovate Government Primary School, Ekkad Khurd and Government Inter College, Pathri. As part of our ride Safe India initiative, the Hill Patrolling Unit of Uttarakhand Police was supported with 15 Achiever Motorcycles, 10 Duet Scooters and 50 Helmets at Almora and 14 Achiever motorcycles, 6 Duet scooters along with 40 Helmets at Rudraprayag. The Medical Team organized Typhoid and Hepatitis vaccination in January wherein 264 employees were immunized. Urology camps were organized for employees and their families in February. At the end, I would like to congratulate and thank all of you for your contribution & efforts in achieving the milestones for FY 2017-2018. Letâ&#x20AC;&#x2122;s put our best foot forward for another successful year!

NEEMRANA PLANT & GPC Plant HR Head Message

Gyanotsav

Another initiative was to take innovation at the heart of horticulture. The team started out with baby steps to give a new mantle to our landscapes. There was a visible initiative to educate our employees on the flora on our premises through a weekly ‘Flowering Nugget’.

In the 2nd week of Feb, there was an OPL preparation competition for Team Members, on themes relevant to them. A total of 355 OPLs were received from FTEs, out of these, top 30 OPLs were recognized and rewarded. On 14th Feb, a half day workshop “Terrarium Challenge” was organized, aimed to sharpen on focus on sustainability while discharging routine responsibilities. On 21st Feb, there was an employee counselling session was organized.

017 calendar year has seen multiple initiatives; our Heroes and Sheroes truly demonstrated alignment and commitment to Manufacturing Happiness. Nothing would have been more worthwhile than to close the calendar year 2017 by earning the recognition of “Platinum Level in CII GreenCo Awards” as the first Automotive Plant to get this recognition in the country. Having entered calendar 2018 on strong footing, we took ‘learning’ at the core of our operations, celebrating ‘Gyanotsav’ the Learning Month, for the first time. A host of events were planned, morphed to address needs and aspirations of our employees.

Kaizen Month

an 2018 was organized as Kaizen month which brought a gamut of activities to ignite the fire of innovation in employees. The activities included Online Quiz, Design Thinking workshop, suggestion competition for Team Members, and Kaikaku competition. Alongside, other trainings arranged were Mini Tab and Finance For NonFinance.

Local IWD celebrations (HM4N & HP3N):

s a run-up to IWD, on 7th Mar, girl students of Project Kalam under Hamari Pari CSR initiative were invited to visit the plant, to learn how a plant operates. They also got an opportunity to see women working on shop-floor, which motivated them to join the workforce too, on completing their education.

ropagating the culture of learning was the thought behind organizing Learning Month in Feb 2018 under the name Gyanotsav. There was a bouquet of events what happened as a part of Gyanotsav. There was Spot Quiz for Team members under the theme of TPM, 5S and job knowledge. In this 1557 team members were covered during the course of 5 days. There was Online Quiz for staff members on the theme of TPM pillars, for a streak of 5 days, in which 1 members was recognized each, followed 3 winners at the end of quiz.

On 22nd Feb, there was onsite Business Simulation competition organized in association with AIMA. On 27th Feb, an ER conference was organized for people from HR and other Functions, across locations, led by Advocate M. R. Gera. An awareness cum consultation session “HygieneAndYou” and a workshop on self-defence were organized for women team members, was organized on 8th and 24th Feb respectively. On 12th Feb, a “Bonnet Book session” was organized on the theme of car care, along which a free car /2 wheeler check up camp and PUC renewal, was organized. On 12th Feb, Manublaster quiz was organized by Gyan Pravah CFT, based on the theme of TPM, Business History and Current Affairs. On 24th Feb, a science fair was organized, under Gyanotsav, by CSR team, for the students of government schools. On 28th Feb, Sports Day for government school children was organized by Hero CSR, to inculcate team-spirit and leadership skills in them.

CIT- JAIPUR DFMEA WORKSHOP

CIT Townhall 2018

FMEA workshop was conducted, where 20 participants from across different departments and functions worked on design challenges

Making Work Fun: GPTW Giftwork Workshop

T THROTTLE UPWORKSHOP

LEADERSHIP

GREATNESS

he Leadership Greatness Workshop was facilitated by Col. Dhawan & Mr. Jerry Almeida from Franklin Covey.

TECH TALKS @ CIT

he GPTW Giftwork workshop for CIT was organized over 2 days on 12th & 13th March, 2018. The sessions covered around 50 managers and saw some enriching ideas on team engagement being presented. This was the perfect platform for our managers to learn from each other and implement the best team management practices.

CIT Family Day 2018

ech talks on “Simulation Softwares for R&D” delivered by Mr. Fred Ross, Global Director for Ground Transportation, Siemens.

SCC & MARKETING SCC & M Town hall

ales, Customer Care and Marketing Townhall was planned on 22nd Dec 2017 for the pan India team. the panel for discussion comprised of Mr Ashok Bhasin, Head Sales and Customer Care, Mr A Srinivasu, National Head- Sales, Mr Rajesh Mukhija, Head - National Service and CRM, Mr Gurinder Singh, Head Marketing and Mr Diwakar Puri, Sr HR Business Partner. The discussion initiated with Mr Diwakar Puri’s update about the HR initiatives undertaken for the organization as a whole and for the Function in particular. Post this, Mr Ashok Bhasin presented the broad strategy framework of the function and how each initiative weaves into building the success story of the organization. After the inspiring presentation by Mr Bhasin, each of the National Heads presented their perspective in their domain. This was followed by Q&A session for the entire team. The meeting culminated at a high note where the Achievers Awards for the function were announced. 20 Individual and 10 team awards were given away to the employees for their exemplary performance on various projects or initiatives.

Thoughts & Conversations Series

“

Thoughts and Conversation Series” has been launched by SCC and Marketing HR team. Three such interaction sessions have been completed till now. One session each has been done by Head - National Service and CRM and National Head- Sales for their respective teams. During the call, they provided strategic understanding about the macro scheme of things in After Sales and Sales at Hero. The address was followed by an open Q&A session where the team got an opportunity to raise their concerns, seek guidance and provide feedback on the technical and operational issues. Under this series, multiple sessions were conducted by Sr. HR Business Partner with all the women employees of the function.

Talent Development

ero as an organization believes in “Excellence through teamwork”, and continuously attempts to achieve it. To provide an opportunity to understand the true strength of the team and to learn from each other in an informal setting, 2 days long Experiential Learning Program named “Team Supreme” has been designed for the entire Sales & Customer Care and Marketing teams. Experiential learning programs best utilize the principles of Adult learning, which emphasizes that “learning happens best by doing”, “by using peer learning-teams learn better than individuals” and “Building a win-win and informal, fun atmosphere during learning”. Multiple batches of the program have been conducted across all the Zones covering approximately 350 employees. By the end of the next financial year the entire team would have undergone the program. The organization has a firm belief that this will help in building team cohesiveness and driving core values and competencies within teams.

Holi Celebrations

Family Day across Locations

STRATEGIC SOURCING & SUPPLY CHAIN Supplier Excellence Program

S&SC team conducted the Elite Supplier Meet during the last quarter, where the accomplishments till now and the challenges ahead for business were discussed. There was active participation from the supply chain partners who voiced their views on matters impacting business in the current and coming time. This was followed by a Hero Supplier Excellence Programme, initiated by the APQP team in the month of February. This first of its kind “Supplier Excellence Program” with 52 SCP’s comprising of Tier-1 & Tier-2 in association with ACMA was conducted on 11 -Sep-17. The first review MRM by HMCL senior management was successfully organised on 6th & 9th Feb at Nirvana Patio, Gurgaon. Each nominated SCP’s made presentation demonstrating improvement on Quality, Cost & Delivery.

Talent Development Initiatives

orkshops on Hero Core Values were organized for the employees to emphasize on the Hero Core Values and had seen active participation from employees across SS&SC. A selected set of employees have also undergone 7 Habits of Highly Effective People Programme in the month of January and February and training sessions on EMF were started in the month of February and are under progress for the quarter.