Hero Universe - Vol 2, 2019 by Admin

Vol 02/2019

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INDEX CIO, CHRO & Head - CSR Message COMPANY HIGHLIGHTS • • • • • • • •

Quarter Highlights Hero Campus Challenge: Season 4 Diversity & Inclusion Women’s Day Celebration Our Pledge Towards Sustainability Hero Impact League – Season 3 6th Idea Contest Hero Joyfest

CAPABILITY BUILDING • • • • • • •

Women In Leadership Batch 2 Convocation Excellerator Club Program Ignite Program Finance Townhall HR Team OBT IS & CSR Team OBT Sales Learning Updates

CSR INITIATIVES NEWS FROM OUR PLANTS & FUNCTIONS • • • • • •

Dharuhera Plant Updates Gurgaon Plant Updates Haridwar & Halol Plant Updates Neemrana Plant & GPC Updates CIT Jaipur Sales & After Sales

3 5 6 7 7 8 9 9 10

11 11 12 12 13 14 14

15 17 18 19 21 23 25

CIO, CHRO & Head - CSR Message

Dear Colleagues, With the culmination of the last quarter of FY’19, I am delighted to bring to you the 2nd Volume for 2019 of our quarterly Hero Universe magazine. Through this, I wish to share with you all the major areas we are working on as an organization and also into the initiatives taken up by our employees at various location and functions. As you all know Diversity and Inclusion has been a major focus area for us. As a part of this, we have successfully concluded the D&I diagnostic Mr. Vijay Sethi CHRO, CIO & Head-CSR study which was done across the organization to understand our current pulse. We are also conducting gender sensitization sessions across the organization as a part of this effort. On 8th of March, we celebrated International Women’s Day through a fun filled and joyous celebration in Delhi. Wellness at Workplace has been another important cornerstone of our journey. We have launched our 1st ever ‘Wellness App’. Through this online platform we are providing employees with confidential counseling services to address mental health concerns which often arise from stress and anxiety at workplace. Employees can also opt for nutrition services from the platform to improve their diet and physical fitness. On this front, I am also pleased to share that we received the ‘Healthy Workplace Award’ in the India Health & Wellness Summit Award Ceremony. We also came up with our first ever Sustainability Report in this quarter. Our theme for the Sustainability Report for FY 18 was ‘We Care’ and this theme was selected based on the company's vision and efforts towards Environment and Society. We also received ‘Best Green Excellence – Sustainability’ by ET Now at World CSR day. On the Capability Development front, our 2nd Batch of Women In Leadership Program successfully graduated on 8th of March after going through an exceptional journey of learning and self-discovery. As an organization, we have been focusing on ‘Coaching’ as an effective measure of developing individuals at various levels – such as for senior leaders, participants of WIL program, few employees from the Emerging Leadership Program and our Management Trainees. Family Day was another big event which was celebrated across HMCL locations with much zeal and enthusiasm. Keeping the promise of celebrating Family Day for the corporate office families as well, this year again we Family Day was celebrated. The event saw the presence of famous sport personalities like R Ashwin, Sardar Singh, Sharmila Nicollet and Punam Raut. The day ended with 3

a splendid stage show performance by the popular rap-music composer Badshah accompanied by Astha Gill. The event was a great success and was thoroughly enjoyed by all the families. There is a lot happening at our various plants and locations. All our Plants have enthusiastically taken up the agenda of fighting against plastic pollution as per Pawanji’s message by banning single use plastic. I am proud to announce that our employees from Dharuhera plant won the state level football, Volleyball and Shortput at the Industrial Worker’s Sports Meet. Gurgaon Plant saw huge participation in events like Hero MotoCorp Football League, Hero Premier League, Femiquizzitive and Brain-o-Baazi for Technicians. In Haridwar, Leadership Cricket Match, Hero Utsav and Idea Camp were much appreciated events. Our Neemrana Plant received TPM Excellence Award which is again a milestone achievement for us! CIT Jaipur saw enthusiastic participation in CIT Cricket League and had another successful season of the Tech Show. I am also pleased to share that our Colombia Unit successfully launched Hero Oil & Hero Cart (for online parts sales) on 1st Feb to capture more market share in LATAM. In order enhance the internal communication and ensure the spirit of HERO is alive consistently across, HNBL Green Factory in Bangladesh launched their very 1st edition of E- Magazine on 4th of Feb in presence of Board of Directors and Senior Management Team. On the Corporate Social Responsibilities front I am pleased to share with all that we were awarded ET 4 Good highest rating in CSR at ET 2 Good 4 Good rating by Economic Times & KPMG. We launched Hero Impact league season 3 where employee along with their family members contributed towards supporting families of Army and CRPF personnel. We also launched ‘Feel the Joy of Giving’ drive in March where our employees were encouraged to donate clothes, books & stationaries for children and their families. I hope you enjoy reading this edition of Hero Universe and look forward to your feedback for the upcoming edition.

Regards, Vijay Sethi CIO, CHRO & Head – CSR

COMPANY HIGHLIGHTS Quarter Highlights Macro-Economic Trends India's GDP growth has slipped to 6.6% in Q3 from 7.1% in the Q2 of FY19. The Indian rupee signed off the last trading session of 2018 at 69.77 per dollar, with a 9.6 % fall during the year after witnessing it’s one of the tumultuous years in the recent past. However, in the near-term, the trend in the US dollar, oil price and ensuing general elections will determine the direction for the currency. The country has underperformed in the manufacturing sector - though emerging as the world’s sixth biggest auto manufacturer, and expanding production of smart phones.

2 Wheeler Industry and our Performance in Q3 Our YOY growth for Q3 in domestic market was at 5.3% against Industry growth of 8.4%. Global business of the company grew at 3.7% as against the industry growth of 11.9%. Scooter growth was negative this quarter owing to underperformance of 100-110 cc. Destini 125 cc has picked up 10% retail market share.

Profitability and Margin Trends We delivered an EBITDA margin of 14.0%, down Y/Y by 180 bps, largely attributable to higher material cost and higher A&P spends due to festive phasing.

Upcoming Launches To cash in the burgeoning demand in the scooter segment, we have launched Destini 125 nationally, to become the first of its kind to sport the i3s technology. We also showcased the Hero XPulse 200T at the EICMA Motorcycle Show in Milan to be launched in early 2019.

Expansion Projects We have set up our first Global Research and development unit in Germany – The Hero Tech Center GmbH. It will be a source of modern technologies with focus on global customer base.

COMPANY HIGHLIGHTS Hero Campus Challenge: Season 4

ero Campus Challenge, which is widely known as ‘HCC’, is Hero MotoCorp ’s flagship Campus Engagement Contest, where students from India’s best colleges, brains lock horns to find innovative solutions to real world Business and Technology challenges. HCC Season 4 has created a record participation of 26,000+ students from MBA & Engineering colleges across India. HCC Season 4 witnessed high participation of students from India’s premium colleges such as IITs, IIMs, XLRI, NITIE, NITs etc. There were amazing and innovative ideas presented by the Top Ten HCC Finalist teams, who reached Grand Finale after qualifying three knock-out rounds, viz. ‘Online Quiz’, ‘Idea Video-byte’, ‘Live presentation through Video Conferencing’. Just before the Grand Finale, these Top ten teams accomplished Two weeks of Mentorship by subject matter experts from Hero MotoCorp. These Top ten teams also visited our state of art facilities of at CIT Jaipur, HMCL Garden Factory and Global Parts Centre, Neemrana. These pre-finale learning sessions were organized towards holistic industrial exposure to the finalist teams before the HCC Grand Finale. On 7th Feb 2019, HCC Season 4 Grand Finale was kick started by Mr. Vijay Sethi. Mr. Vijay Sethi, along with leadership and jury members, were extremely impressed with the ideas presented by the top ten teams and they made an on the spot decision of offering Pre Placement Interviews (PPIs) to all the members of top ten Finalist teams. The leadership team members who graced the HCC Season 4 Finale: namely Mr Rakesh Vasisht- Head CEO Office, Ms Neerja Sharma- Company Secretary, Chief Compliance Officer & Head - Legal, Mr Malo Le Masson- Head Global Product Planning and Mr. Ashok Bhasin- Head Digitization, found the competition extremely valuable and worthy. The jury panel of HCC Season 4 finale was comprised of a unique mix of Corporate & Academia Experts: namely Professor Dr. Niladri Chatterjee from IIT Delhi, Professor Dr. Smriti Srivastava from NSUT, Professor Dr. Harsh V. Verma from FMS, Delhi University and Professor Dr. Vikas Rastogi from DTU, Delhi. In the B-School category, Team Falconz from IIM-Raipur won HCC Season 4, and Team Wizards from MDI-Gurugram stood as runners-up for HCC Season 4. In the engineering college category, Team Avishkar from BIT-Durg won HCC Season 4 and Team Young Innovators from NIT-Raipur were the runners-up for HCC Season 4. The winning teams received the prestigious HCC Winner Trophy and a prize money of INR 200,000. The runners-up teams received HCC Runner-up Trophy and a prize money of INR 100,000. Hero Campus Challenge is proving to be a game changer as it is nurturing and providing mentorship to young minds who are going to be the leaders of tomorrow. This season of HCC broke many records, and during the journey of HCC Season 4, we received an unprecedented view of close to 800,000 students.

COMPANY HIGHLIGHTS Diversity & Inclusion

Women’s Day Celebration

ero has set itself the target of becoming a truly global entity in terms of size, customer reach and technology, which isn't possible without having diversity, equal opportunity and inclusion. Diversity is about respecting and appreciating diversity in each person and create an inclusive environment of belonging where ideas of all are valued and embraced.

e celebrated Women’s Day on 8th March’19. It was a day to celebrate the incredible women working with us at HMCL. Women from all locations of HMCL were invited to the capital for celebrating the day.

In the first phase of the Diversity & Inclusion initiative of the Company, we had conducted a Diagnostic Survey. The objectives of the survey was to:

The day started the CHRO setting the context for the evening. He put forward his views on the importance of diversity in business and the value women bring to the table. After this our female employees spent an engaging time with 99 underprivileged girls from Chattarpur Public School. Teams were formed were employees and these children played games and activities. This was followed by a colorful dance performance.

• Measure current mindsets, perceptions and practices of • Female Employees • Male Employees • Supervisors/Reporting Managers • Understand the aspects of organization culture that are supportive and those that are detractors • Understand what is critical to stay and grow in the organization • Understand biases, areas of perceived discrimination Also, we gathered insights from one-on-one discussions with some of the members of the Leadership team and Focus Group Discussions followed by an EMT session which was also attended by Pawanji. As a part of the next step in the initiative, we had conducted Gender Sensitization Workshops. Till now, we have successfully conducted 3 workshops for different target groups on 5th & 12th March’19.

The highlight of the evening was Mrs Aneesha Munjal addressing the crowd and interacting with them. Many our Leadership team members joined the event along with their spouses. Finally, after an evening full of fun activities and interactions everyone joined in to fire the dance floor!

COMPANY HIGHLIGHTS Our Pledge Towards Sustainability

ero MotoCorp aims to become one of the Sustainable corporates across the globe. The seeds of sustainability were sown by our founder and Chairman Emeritus, Dr. Brijmohan Lall Munjal.

Our sustainability strategy covers end to end value chain, not limiting ourselves to the boundary of our facilities but also touches the end users of our products. For instance, to curb climate change, we have been working on fuel efficient vehicles and alternative fuels. We at HMCL are aware about the impact of our activities in various functions on environment and therefore, continuously work towards reducing the emissions, effluents, and waste produced in the ecosystem. We have defined our roadmap under HATS 2020 (Hero MotoCorp’s Ambitious Targets For Sustainability). Few of our sustainable efforts comprise of: First ever HMCL’s Sustainability Report 2017 - 18 • Under the “We care” philosophy, HMCL has come with its first “Sustainability Report” for all its stakeholders and is step towards a responsible communication as a sustainable responsible corporate. Increasing the Renewable Footprint across plants • Mega Rooftop Solar Park Installation at our facilities. Total Installed Capacity is now 7MW with the addition of 950KWp Solar Plant at our Haridwar Plant helping us to offset approx. annual 8000 Ton CO2. Awards and Recognitions on Global and National Level • To consolidate our efforts on National and Global Sustainability frameworks, we have got accredited by various agencies like CII ITC Sustainability Awards, ET Now. These efforts reflect our commitment towards sustainable initiatives are in the right direction. Cradle-to-cradle approach (Life Cycle Assessment) for Products • The “Design for Environment” is deeply embedded in the DNA of Product Life cycle and its different stages. This is clearly depicted by initiating Life Cycle Assessment (LCA) of our products and analyzing the overall environmental impact of the product in its life time right from ideation, design, development and usage. Life Cycle Assessment will help to develop our Products in the “Green Regime” from the findings and conclusions of LCA. Formulation of Core Sustainability Team within HMCL With the aim to have focused and channelized efforts on Sustainability initiatives and its deployment at enterprise level, Core Sustainability team is formed under the guidance of Sustainability SteerCo comprising of Key members from EMT.

Paperless Operation in Warranty & FSC Management by Introducing e-signature on Invoices at Channel Partners

ost GST, paper inflow increased by almost 30 times. Our channel partners were submitting plantwise invoices instead of single invoice for Warranty & FSC. Annexure was required additionally alongwith invoices. Every month approximately 5.15 lacs A4 sheets were being received & equal numbers of documents were retained by our channel partners. This concern was discussed during the National Service meet in June 2018. All EMT members appreciated and supported the idea of e - Signing of invoices. With active support from Finance & IT team, e – Signing process was incorporated in our software. The pilot was done in Delhi & Haryana states. In November 2018, this was rolled out Nationally and has been a success. The advantages are many. • • • • • •

Saved papers at channel partners’ end.No papers in the office as it is paperless operation. Environment friendly as this save 1000 + trees every month. Enhanced efficiency at our end, as this has eliminated discripancies & documentation. Channel partners are happy & satisfied as Credit lead time has reduced by 12 – 14 days. Effective utilization of manpower in FSC & warranty management. Resulted in saving of Storage space & HMCL cost.

COMPANY HIGHLIGHTS Hero Impact League â&#x20AC;&#x201C; Season 3

e Launched Hero Impact League Season 3 on 28th Feb. For every kilometer walked and jogged on Impact app by we raised Rs 10 for our Braveheart Jawans. We received huge participation from our employees with more than 400 teams who joined us in this effort. Below are some snippets send in by our enthusiasts.

6th Idea Contest

This yearâ&#x20AC;&#x2122;s idea contest closed with a whopping 770+ idea submissions! On 15th January 2019, the list of Top 20 ideas was declared by the CHRO and were submitted for the final round of evaluation to the 3rd level jury. Each of the Heronovators in Top 20 were supposed to share their plan of implementation, support needed and by when would they be able to implement their ideas by 31st January 2019. On March 27th, the Top 5 idea giving Heronovators were announced and received 100% budget approval from the investment committee! Idea No.

Title

Heronovators (Idea Owners)

Reusing the SKD Export vehicle dismantled fasteners

Kapil Sharma

27, 147,149

Implementation of without Lower Chain Case Motorcycle

Rajesh Kumawat, Himanshu Jaggi, Mohit Kumar, Mohammad Javed, Tribhuwan Singh

215

Static bending Lamp

Rishi Deo Singh, Prashant Vaish, Sf Rahaman

535

Anti-fatigue shop floor

Soumya Prabhat Jati

609

Electroluminescent paint technology (Glow in Dark)

Manish Dixit

COMPANY HIGHLIGHTS Hero Joyfest

his year’s Family Day was themed the ‘Joy Fest’ to celebrate our achievements and success with our loved ones. After all Joy – shared is doubled! Hero Joy Fest 2019 was celebrated on 17th February 2019 in Delhi NCR where over 1500 of our Hero family members spent a day packed with fun, games & cultural activities. The event saw the presence of famous sport personalities like R Ashwin, Sardar Singh, Sharmila Nicollet and Punam Raut. The day ended with a splendid stage show performance by the popular rapmusic composer Badshah accompanied by Astha Gill. The week preceding the Joy Fest employees in Corporate Office were surprised with an action pack week of joyous activities starting with a Magical Monday. It was followed by the High 5 Tuesday were employees appreciated each other through hand written notes. This was followed by ‘Wellness Wednesday’ were we saw health carts stationed in the office premises and employees indulged in Zumba and fitness activities. The highlight of this week was the Fashion Show which saw our very own employees and their children firing the ramp with their dazzling performances followed by our Leadership Team members. The Showstopper of this event was Mr Pawan Munjal who surprised everyone with his easy gait and fiery walk!

CAPABILITY BUILDING Women In Leadership Batch 2 Convocation

omen’s day at Hero MotoCorp marked the successful completion of Batch 2 of Women in Leadership (WIL) Program. WIL program was launched in association with BML Munjal University with an aim to build the leadership pipeline of women executives in the organization. The program has been specially designed for women in mid and junior level of management so that they can realize their leadership potential and make significant contribution to themselves and the organization.

The Graduation ceremony of the 21 Young Women Executives of Batch 2, was held at Vasant Kunj office in presence of Mr. Vijay Sethi (CIO, CHRO and Head CSR), Dr. Vishal Talwar (Dean School of Management, BMU), Ms. Swati Munjal (Strategic Director BMU), Dr. Veena Swarup (Former Director HR EIL), Ms. Neerja Sharma (Company Secretary, Chief compliance officer an Head Legal), Mr. Manoj Arora (Vice Chancellor BMU), and various other dignitaries from BMUniversity and HeroMotoCorp. 9 months long experiential journey of WIL program commenced in June 2018 inaugurated by Ms. Naina Lal Kidwai, Former Country Head HSBC was the Chief Guest and Dr Punam Sahgal (Ex Dean IIM Lucknow) was the Guest of honor. The program focused on enhancing the ability to express oneself, knowing how to manage emotions, resolving conflicts and relate better with others and enhancing team working by learning team leadership. The program was taught by world class faculties, with experience of both academia as well as corporate. Batch 2 got the opportunity to interact with world class faculty and speakers during their journey. Some of the highlights are Dr. Sukhwinder Sircar (Practitioner of Human Behaviour), Dr. Indira Parikh (Former faculty at IIM Ahmedabad), Dr. Neera Jain (Faculty at MDI and practitioner of NLP), Ms. Chaitali Mukherjee (Partner – PWC), Ms. Nilima Bhat (author of Shakti Leadership), Ms. Suma Varughese (former editor of Life Positive magazine), Mr. N Bhushnurmath (Prof Finance, MDI) to name a few.

Each participant was also assigned a coach during the program to strengthen the reflective learning process that aims to enhance the self-awareness of individuals. The program involved three working days of participants each month starting from the month of June 2018 onwards. The assessments were based on

their participation in activities, quizzes and evaluation by the faculty on the assignments given during each module.

Excellerator Club Program

n our previous edition, we saw snippets of our achievers going through various trainings and activities as a part of the Excellerator Club. In February, the senior most members of the Excellerator Club, M4 – M7, gathered for a session on ‘Situational Leadership’. This is a world renowed program developed by Ken Blanchard where incumbents are taught various styles of leadership conversations and to master adaptive leadership styles. This was followed by a fun filled evening where they were joined by the CHRO for an informal free wheeling conversation along with cocktail and dinner. They also received appreciation certificates for their Excellent performance from the CHRO.

CAPABILITY BUILDING Ignite Program

eveloping Young Leaders in the organization has been a priority for our organization. To take this agenda forward this year, a unique journey was launched for 30 of our Management Trainees of 2017 and 2018 Batch to help them develop into more positive and focused individuals. For this initiative, we partnered with the Recalibrate Team, who have been our constant aide for our employees in Hero Innovation Cell. This journey is a 3-month long journey for the Management Trainees as well as their Managers which is about to culminate in April 2019. The cohort of Management Trainees is on a journey of self-discovery and personal excellence through workshops and one-to-one coaching sessions with professional coaches from the Recalibrate team. Their managers on the other hand are undergoing an Internal Coach Certification where they are being taught how to shift from a directive management style to a coaching style to yield better results in their teams.

Finance Townhall

The belief “Town Halls are great means of effective communication” holds true for Finance Function in Hero MotoCorp. Apart from Financial & Business updates; it brings together everyone in Finance across the globe to learn from each other in terms of best practices.

This quarter Finance Townhall was organized on 11th March 2019 at Corporate Office; Vasant Kunj wherein entire finance team across the Globe attended it through web – while some attended in person. This time we also had our Finance Team of HMCMM.

Mr. Niranjan Gupta, CFO, shared the Results Update and Themes of FY 20 Annual Business Plan. As we approach towards the year end; he also shared his views around the Performance Management System & kind of conversations that one should focus upon. It was followed by People Update covering glimpses of successful completion of induction of CA Batch of 2018; Job Rotations and Retirement. Ms. Pallavi Dhingra – HR Business Partner shared update around “DISHA- Building Future Ready Finance”, the Capability Building Framework of Finance. To add another layer to our existing communication & engagement programs; Skip Level Framework was launched. CFO shared his expectations and detailed guidelines around the same Mr. HP Gupta - Finance Head - Plant Operations shared an update on going Automation Projects in Finance. He also shared perspective & experience of Cross Functional Employees around the process improvement that they have witnessed post automation. These automation projects apart from improving operational efficiencies will go long way in terms of strengthening Control and Governance Framework in the organization. Mr. Saket Kumar, Plant Finance Head – Neemrana & GPC, then shared Best Practices of his location with others to learn & implement. This includes projects to challenge the status quo and adoption of practices for environmental sustainability. Stay Tune for Next Update!

CAPABILITY BUILDING HR Team OBT

R team experienced a unique Outbound Training on 1st March,2019, It was a true break from regular city life, the time was to dig deep into the rural India – land full of peacefulness, farming and rich traditional culture

It was a visit to Gujjar Ghatal Village situated near Dharuhera. Our CSR team has worked extensively towards the transformation of this village into a model village. The day started with Keynote by Mr. Vijay Sethi, CIO, CHRO and Head – CSR wherein he welcomed everyone & shared his thought process of deciding such a different location for OBT.

The Sarpanch Ms. Manju vouched for the work that our CSR team has done towards transformation of this village. She expressed her gratitude for the support that Hero has extended from time to time towards development of school and other facilities in the village. The Guest of Honor Ms. Vidya Sridhar, Director, Raman Munjal Vidya Mandir School, emphasized on importance of holistic development of students

in rapidly changing world. It was followed by the inauguration of Anganwadi- Child Care Centre by Mr. Sethi. The event witnessed participation of 85 HR employees from different locations coming together & spending the entire day with the community. The day was well planned by Goodera Team (Engagement Partner for CSR) offering activities ranging from painting the school wall, re-using plastic and making pots out of it, paper bag making, painting earthen pots and toys etc. These engaging activities helped in fostering a culture of collaboration and trust in the team. The visit gave a holistic and sound impression of the organization’s focus on social and community development and also helped the employees to be part of greater cause. It was a memorable and cherished visit!

CAPABILITY BUILDING IS & CSR Team OBT

he IS & CSR team gathered on 20th February 2019 for its outbound program in The Umrao. The theme chosen was ‘Collaboration for Growth’ and the focus was on 4 major areas – Collaboration, innovation, Building Camaraderie and Shared Ownership. It was an amazing day filled with team activities and fun filled tasks with The Blue Sky Learning team.

Sales Learning Updates

he Hero Sales Academy is pleased to Launch the CHATBOT on Hero Sales academy E-Learning portal "www. heroopdocvideo.in". • First in Automobile industry initiatives in the Sales Learning domain • AI based innovative tool which answers all specification related queries of Hero products • Available 24*7 on Hero Sales Academy E-Learning portal • Online tool for staff to seek any Hero product related information & also during customer interaction Hero Sales Academy also launched First in Automobile Sales Learning domain -Mobile Game named "OPDOC". • • • • •

Based upon latest concept of Learning by Gamification Available in both iOS & Android platforms INNOVATIVE tool available for DSE to learn the Hero Sales Process OPDOCSM Xtreme 200R has been used in the game Officially recognized as an effective Adult Learning formula by researchers in the learning domain

CSR INITIATIVES

verall number of beneficiaries of various initiatives as part of Hero We Care:

• Road Safety under banner of Ride Safe India: More than 4,00,000 participants • Education and Girls Empowerment under banner of Hamari Pari and E2 (Educate to Empower): More than 3,00,000 beneficiaries

and ease commutation for elderly people,children and women folk in night • Khelo Hero, promoting sports, supported Khel Mahakhumbh in Uttrakhand, 18 Destini Scooter and 248 Cycles handed over to budding athletes, for nurturing and encouraging them for future tournaments • Mobile Medical Van in Neemrana, Dharuhera, Delhi and Halol has attended to more than 1.0 Lakh patients this fiscal, by serving to their medical needs by providing OPD consultancy, Medicines and diagnosis tests

• Caring about environment and cleanliness under banner of Happy Earth: More than 14,00,000 tree plantations and more than 1250 toilets across the country • Various Community Initiatives across locations: More than 2,50,000 beneficiaries across the country Status of our CSR initiatives: • Hero We Care, Road Safety Campaign “Be A Road Hero”, in social media received great success with more than 27,000 pledges from people coming from various walks of life, 6.68 Lakh views of video on road safety

• Mobile Eye Check Up Van has attended to 11,000+ patients till date which carries out free eye checkup,OPD consultancy and gives free medicine, along with diagnostic test • National Road Safety week was celebrated, various activities were undertaken including, Road Safety Pledge “Wearing a Helmet, Wearing Seat Belt, Helping Road Accident Victim” • Hero launched Prayag Prahri project for promoting Road Safety and patrolling activity for safety of citizen at prayagraj, 20 Achiever bikes along with accessories were presented for supporting

• Jeevika, a Skill development program under Hero MotoCorp We Care CSR initiative especially girls aimed at enhancing the social and economic development of marginalized section of society by giving them opportunities to enhance their capacities for earning decent livelihood and support their families, trained 620+ beneficiary in areas of retail sales, tailoring, beautician, correspondence, business facilitator, Computer/Digital literacy and

• 57,538 7W LED Bulb replaced the Project implementation undertaken in villages of Uttarakhand to provide resources which are aimed at saving 2.0 Crore unit of electricity per year • Project Aarush saw installation of 7332 Solar street lights around 120 villages at various locations Dharuhera, Gurugram, Nemrana, Jaipur, Pali and Halol which is aimed at proving safety to villagers

• Hero Talent Search program provided coaching support to 200 + students studying in government schools, coming from marginalized section of community on basis of qualification marks, screening test and interview, by professional and experienced staff, for getting better scores in 10th board

life insurance agent • Under Shiksha project which aims at holistically developing students by undertaking various initiatives in government schools, renovation work undertaken in school of Jaipur, Halol, Neemrana, Gurugram and Dharuhera,101 government schools, 85 Anganwadi work and 19 toilet block facility for people with disabilities, undertaken this fiscal year

• Two Wheeler Service Technician (TWSS) and employability support has helped tribal, rural and urban talented youths in Mumbai and Chhindwara. More than 90 + youth gainfully employed through CSR effort • 100 children and 2 children homes are being supported in SOS village Jaipur for quality education and empowerment

• More than 100 Asha Center are now operational at Dharuhera across 64 villages, undertaking remedial classes benefitting 2425 students • A Hero MotoCorp CSR initiative focused on Supporting Differently Abled has benefitted more than 4600+ physically challenged people till date.

• Community Development project undertaken for providing support to Pani Samiti which is working towards providing water supply to household, 5,000 people would be benefitted

• Feel the Joy of Giving - Cloth, Books & Stationery Collection Drive March – 2019, where in employee are being encouraged to contribute for spreading smile among kids and families Awards

• ICT (Information and communications technology) Lab establishment underway at 100 government school in Alwar district under Project Shiksha, which would benefit 28,426 students across the district • Ek Pahal – a CSR initiative has achieved a major milestone by Empowering 2000+ girls, to ride 2 wheeler

• Appreciation of Hero MotoCorp CSR project “Urja Ke Hero” 7 W LED bulb, by C.M of uttrakhand, Shri. Trivendra Singh Rawat • Recognized by FICCI as a socially responsible company for Commendable work under CSR • “Best Green Excellence –Sustainability” by ET Now at World CSR day • “ET 4 Good” highest rating commendation at ET 2 Good 4 Good rating event by Economics Times and KPMG

NEWS FROM OUR PLANTS & FUNCTIONS Dharuhera Plant Updates PLANT HR HEAD MESSAGE

Of late, we in HM1D had seen some very exciting times. The major areas have been engagement by way of Learning as well as in Sports.

1. Taking a cue from Pawanji’s message, we in HM1D have wholeheartedly embraced the Go Green Initiative. Here we have held displays of what areas are using single use plastics and followed up with brainstorming sessions on how to stop the use of single use plastics and action plans. Within HR we have replaced all plastic bottles with glass. We have even stopped single use plastics in parties/events too. 2. Republic Day Celebrations were highlighted by brilliant march-past with guard of honor, followed by a colorful flag hoisting ceremony. Later prizes were given away in recognition of good work. 3. An “Industrial Workers’ Sports Meet” was organized by the Haryana Labour Welfare Board. At the zonal level contest held in Nehru Stadium Gurugram on 31st Dec 2018 and 1st Jan 2019, our team bagged the first place in Football and Volleyball. In individual events, our players bagged winner and runner up in Shot Put and runner up in Discuss Throw. Later State Level tournaments were organized at the same venue at 7th and 8th Jan 2019 where our team stood winner in Football, Volleyball and Shot Put.

4. We have taken great strides in Employee Engagement. a. To showcase the sporting talents of our teams, we have had a scintillating display during the keenly contested rounds of our internal Sports teams, which led up to the finals, that was epitomized in “Khelotsav” held on 17th March 2019 in BMU Grounds in Dharuhera. The venue saw the hotly

contested finals of plant level Football, Cricket, Volleyball, Kabaddi and Tug of War. The event also featured Union Vs Management contests, and encouraged diversity with Ladies match and had a great deal of razzmatazz with professional anchor livening up the scene. The food & drinks pavilion was also a major draw throughout the event. b. Another aspect of our Employee Engagement was a cultural get-together. Holi Milan was organized on 20th March 2019. Our Maingate turned into a welcome arch festooned with colorful buntings leading the way to the front lawn featuring arrays of gulal and mouth-watering sweets & savouries. Employees had a joyous time applying colors and dancing away to the thrilling beats of Holi themed songs. Our thrust was on eco-friendly Holi without water.

5. While on the Health and Wellness front, we had “First Responder Training” to all nominated employees and refresher Emergency Medical Management Training to medical Staff. Weekly Acupressure therapy sessions are held to provide benefit of alternate therapy to those who need it. 6. Diversity and Inclusion – inducted female workforce in Sanitation and Security. Looking forward to a very happening HM1D in times to come! DHARM RAKSHIT

Gurgaon Plant Updates PLANT HR HEAD MESSAGE

e have achieved yet another milestone of crossing 7.5 million two wheeler sales in FY 19 which makes our company the first to surpass the above sales figure in a financial year. We congratulate all Heroes who have put in their heart and soul into making this dream possible.

The last year saw increasing focus on diversity and with GenZ joining the organization, it becomes all the more important to engage intellects through variety of engagement and development programs. We saw huge participation of our employees last quarter in events like Hero MotoCorp Football League Season – 3, Hero Premier League – Season 4, Republic Day, Femiquizzitive-Quiz exclusively for women colleagues from HM2G and other locations, Brain-o-Baazi for Technicians, where we had teams participating with full energy and vigor. Heartfelt appreciation to our staff members who have been encouraging and supporting throughout the year.

Annual PACE process for FY 18-19 has been launched recently. We urge our employees to spare quality time in reflecting on last year achievements and gaps for further improvement. Managers have a great responsibility to get their teams ready for the coming year. Let us have dialogue with our people about their progress and development. I am sure as a team, we will adhere to the timelines and complete the process successfully.

The year 2019 will bring in various opportunities for each one of us to contribute towards company’s success. Let us make the most of the opportunities by giving our best. Wishing everyone along with family members yet another bright year ahead! RATAN AGARWAL

Haridwar & Halol Plant Updates PLANT HR HEAD MESSAGE

s per mandate of Pawanji, we have taken several steps in cutting down the usage of Plastic within plant. We have stopped using plastic of less than 50 micron to curb plastic pollution. Idea Camp on Product Cost Reduction was organized by Assembly Team on 14th & 15th of February, 2019 which saw huge participation of employees resulting in 1444 ideas. Also total of 10 prizes were given through lucky draw of employees who had given their ideas. Josh CFT organized a Leadership Cricket Match on 3rd March, 2019, where in the Leadership Team was called upon to challenge themselves and show the same excellence on the field as they exhibit daily in the organization. The two playing teams were Team Splendor under the captainship of Mr. Veer Shivaji, Department Manager – Paint & Weld Shop and Team Passion under the captainship of Mr. Sandip Dattatraya Sanas, Plant Engineering Head. Team Splendor won the Cricket Match by 4 wickets. Dr. Soumya Prabhat Jati, Section Head - Medical was awarded Man of The Match for his splendid performance throughout the match from the winning team. International Women’s day was celebrated at the plant with supreme enthusiasm and fervor. Around 35 women

employees participated in the revelries. They were welcomed and presented by a plant on their special day. The program began with the leadership address, followed by motivational videos on women empowerment. Experiences of women team members were shared among them and program ended with their performances followed by High Tea. As a part of Gender Diversity Initiative, we have recruited 21 female employees in various areas in this Quarter.

Our Family day under the name of Hero Utsav was organized in the month of March for all the employees and their families. Hero Utsav was a grand daylong event that was replete with fun and entertainment activities and performance for kids, ladies and employees, which was perfected with variety of sumptuous snacks and lunch. It also gave an opportunity for the families to visit the shop floor and experience it. Special highlight of the occasion was Stand Up Comedy performance by famous comedian and Laughter Champion, Khayali. The Medical team organized a dental camp for creating awareness and sensitization on oral hygiene and Health. March is also being celebrated as Safety Month at Haridwar Plant. Several activities have been planned such as various Safety events / competitions, Safety Training throughout the month for motivating and enhancing safety awareness level of employees, apart from other Safety promotional and motivational activities. Some of the key activities are display of Safety Banners, Distribution of Safety Cards, Safety Awareness Campaigns on various themes, screening of Safety Videos, Exhibition of Fire Safety Equipment, Home Safety Awareness Program, Road Safety Compliance Audit, Safety related trainings, various safety competitions, etc. We received the declaration and certification of successful transition from OHSAS 18001 TO ISO 45001 on 29th March'19. At the end, I would like to congratulate and thank all of you for your contribution & efforts in achieving all the milestones for FY 2018-2019. Let’s put our best foot forward for another successful year. P.H. SINGH

NEW OCCUPATIONAL HEALTH & SAFETY ISO STANDARD - ISO 45001:2018 CERTIFICATION

aridwar Plant has been certified for Integrated Management System and recently ISO announced the migration of the old Occupational Health & Safety Assessment Series (OHSAS 18001:2007) to ISO 45001:2018. The team worked relentlessly to incorporate changes in the existing system & prepare for the migration to the new standard. Finally, Haridwar has been certified with ISO 45001:2018 by DNV-GL in Marâ&#x20AC;&#x2122;19. They are the 1st Plant in HMCL to have completed a successful migration to the new standard.

CSR AT HARIDWAR 1.

Schools Civil CSR Projects Handed

7W LED Project for Kedar Ghati Completed in 296 Villages

Khel Mahakumbh 2019 supported by Hero CSR

Neemrana Plant & GPC Updates TPM Excellence Award:

e initiated our TPM journey at Garden FactoryNeemrana Plant with Kick-off on 30th November 2015 with a Theme of “Creating Manufacturing Happiness” by involving & participation by all. From that point onwards Neemrana Plant progressively crossed the relevant milestones in the path of TPM deployment & challenged the 2018 TPM Excellence Award through the process conducted by the Japan Institute of Plant Maintenance (JIPM). Two of the most senior auditors namely Mr. Masayoshi Sugiura & Mr. Hiroshi Takano conducted the 1st & 2nd stage audits on 01st Aug 2018 & 08th January 2019 respectively and appreciated the effective deployment of the TPM practices at the Plant.

JIPM has officially declared the results of the 2018 TPM Awards process on 29th January 2019 and the Plant leadership team received the award in the ceremony held at Kyoto, Japan on 21st March'19.

Makigami Execution:

n today's competitive market scenario and among the current challenges to make a process more efficient & structured by eliminating losses for improving the quality of the service characteristics, to focus towards customer satisfaction. In line of meeting the objectives of department we have selected the theme & analyzed through Makigami methodology & which primarily focus on • Understand the existing process • Identify as many sub-processes as possible within the process.

• Look for scope of improvement in each of the subprocesses. • Identify and take action on the losses to develop a highly efficient process. Going forward we have successfully executed the improvements as total 33 Kiazens implemented through ECRS techniques (Eliminate->Combine->Rearrange->simplify) & demonstrated during (SSA-Second assessment audit TPM Excellence award) under OTPM & appraised the efforts by Japanese assessors.

Kin-Fest (Family Day)

amily Day, under the name Kin-Fest, was organized on 24-Feb-2019 for employees of Neemrana Plant and GPC, and their families. This was held at Grand Hira Resort near Neemrana. It was a day filled with fun and frolic for children, spouses and employees alike. The event was replete with activities specially designed to regale the audience. The programme combined the flavours of traditional and modern. The beat of dhol and Rajasthani troupe bade welcome to the families and there were jugglery, pottery and mehendi art linking to our roots. Dance performances by troupes, dressed up in colourfully traditional ensembles, paved the way to Bollywood style. There were jigs of mimcry and fun games by emcees, which had the audience in splits. A sumptuous buffet was an icing on the cake. On conclusion, people left with satiated selves and the memories of a memorable day spent in the happy company of their dear ones.

Lohri celebration

ohri celebration was organized by Tarang CFT for employees and their families. It was done at Hotel Tokas on the evening of 15th Jan, 2019, where there were fun games and a musical

evening put together for everyone’s entertainment. To make the evening complete, there were delicacies to munch on and a bonfire around which Lohri puja was done.

Badminton & Cricket Tournaments

adminton tournament was organized by Spoorthi CFT. There were the categories of men’s doubles, women’s doubles and mixed doubles. There were a total of 28 teams, who participated in the week long event, held at society club of Ashiana Angan. Cricket tournament was organized by Spoorthi CFT. There were both men and women teams. There were a total of 7 teams (5 men’s and 2 women’s), who participated in the event, held at Raffles University cricket ground on 3rd and 10th Feb, 2019.

1. Training 2. Quiz (Open Book, Open Internet) 3. You Tube Video competition on solid waste disposal method. (One could download and bring innovative waste disposal methods). 4. Demonstration of zero waste to landfill concepts implemented in one’s area

Lights, Camera, Action

yanPravah CFT organized the event “Lights, Camera, Action” which offered a learning experience the cinematic way. The event comprised a documentary movie show on 20th Mar, 2019 at GPC auditorium for the employees of Neemrana Plant and GPC.

Talk on managing personal finance

iven today's competitive world, not only earning but also building on the earnings is the need of the hour. In this context, Gyan Pravah CFT organized a talk on "how to manage personal finance", which would be a great skill to be acquired by our employees. The event was held on 4th Mar, 2019 at Neemrana Plant auditorium. • Neemrana Plant was awarded Safety Award Excellence in compliance of Safety, Health and Welfare provisions, on 5th Mar, 2019. It was the first prize in the category of Large Scale Industry, given by Factories and Boilers Department, Govt. of Rajasthan.

ZWL Quiz

eeping in line with the learning spirit, GyanPravah CFT organized a unique learning opportunity on Zero Waste to Landfill on 8th Feb, 2019. This Unique learning program contains 4 interesting elements.

• Neemrana Plant has gone through assurance cum verification from M/s Intertek (US Based Certification body) and achieved Zero Waste to Landfill for diversion rates more than 99 % after pre-assessment audit in the month of Nov.’18 and final certification audit from source generation to end disposal in the month of Feb.’19.

CIT Jaipur

TECH SHOW BY M/S PRANAV VIKAS (INDIA) PVT. LTD. AND M/S ECOCAT INDIA PVT. LTD:

rganized a tech show by M/s Pranav Vikas (India) Pvt. Ltd. and M/s Ecocat India Pvt. Ltd. (both are part of Vikas Group Faridabad) on 31-Jan-2019 in the CIT Auditorium.

Makar Sankranti Festivities

o celebrate the festive occasion of Makar Sankranti, we have organised a kite flying session at the open area adjacent to the E0 block between 04:00 PM and 05:00 PM. At CIT Day Care also, a kite making session have been organised.

Brief Agendas were: 1. Current & New Technologies on Substrate & Catalytic Converter (BS-IV & BS-VI) 2. Current & New Technologies on Radiator (Engine Cooling System). 3. Overview of Battery Cooling System Organized a tech show by M/s Porite (India) Pvt Ltd. on 26th Feb-2019 in CIT auditorium Agenda were: 1. Current & New Technologies on Powder Metallurgy Technology 1. New Development 2WH ABS application parts with PM technology Special material for 2WH Fuel Pump application parts

CIT Cricket League 2019

he curtains were drawn on the CIT Cricket League 2019. The CIT Proto Glamour emerged as champions & lifted the CCL'19 Cup beating Chassis Challengers in a closely fought contest. CCL'19 started off with a grand inauguration ceremony on 3rd Jan'19 where-in 180 players along with seniors and LST members were present. 15 matches from 2 pools were played from 5th Jan'19 to 24 Feb'19. Families along with children also enjoyed the matches and had a great time at ground.

We would like to thank all the members of the CIT family for their overwhelming support in making this tournament a resounding success.

Family Day 2019

IT Family Day held on 03rd Feb 2019. The response of the Big CIT Family was overwhelming and inspires us to take it to next level.

SS&SC Team at CIT

Innovators of the Month:

Tech Show Updates M/s J K Fenner: • Current & New Technologies on Engine system solution (Sealing system, Fluid transfer system, Fead/Belts, Water Pumps & Anti vibration mounts) • New Development in EV (EV traction module, Wheel hub motor, Electrical axles, Belt driven electric transmission) • Current & New Technologies on Carbon Light Weighting M/s Porite (India) Pvt Ltd: • Current & New Technologies on Powder Metallurgy Technology • New Development 2WH ABS application parts with PM technology • Special material for 2WH Fuel Pump application parts M/s Pranav Vikas Ind. Pvt Ltd: • Current & New Technologies on Substrate & Catalytic Converter (BS-IV & BS-VI) • Current & New Technologies on Radiator (Engine Cooling System). • Overview of Battery Cooling System Team VIVIDH Updates: • “Spot Appreciation Certificate” to encourage exceptional performance • Fun @ Workplace activities & festival celebrations for better employee engagement. • Working Towards promoting diversity. • Monthly Birthday Celebrations & Team Building activities - SS Team Get Together

Sales & After Sales

GOODLIFE EXPERIENCE ZONE AT MEGA SERVICE CARNIVAL Carnival date: 8th to 10th March 2019

or the first time an Integrated Goodlife Customer Experience Zone was incorporated at Mega Service Camps across 13 Locations all over India.

Preferential treatment for GoodLife Customers were planned, be it at Vehicle Receiving Area, Billing Counter through a dedicated GoodLife Premium Customer Lounge for their Members. The GoodLife Lounge was at the hub of activities with Members sharing their GoodLife Experiences; ‘Spin the Wheel’ for their lucky prize; A GoodLife Branded Coffee Mug for all GoodLife Customers; Getting ‘Henna’ on their hands etc. to name a few. The differentiated experience by GoodLife customers was appreciated by Hero GoodLife Customers in each locaion.

CUSTOMER LOYALTY AWARDS

amiKaze has conferred the prestigious KamiKaze Award of “Best Loyalty Program in Auto Sector” at the 12th Customer Loyalty Awards ceremony. The Award Ceremony was held in Mumbai on 5th & 6th Feb 2019.

HERO HRiDAY

RiDAY stands for Human Resource Initiative for Dealership And You. From a vantage point, HRiDAY is an initiative that will improvise Hero dealers’ HRM practices. The objective of the workshop is to :

1. Motivate dealer owners to appreciate the People are the value creators. 2. Highlight the significance of HR practices at the dealerships. 3. Discuss major ‘people’ related challenges faced by the dealer owners. 4. Share best practices and processes to handle these challenges in a structured manner. During the workshop, dealer owners will also receive HR management tools and templates that they will use at different stages of HRM. Structure of the Workshop: The 1st day of the workshop would be motivating dealer owners to value people so as to create ‘Enterprise Value’. The 2nd day with real time auto examples and case study is built around a simple model called HEAD; Hiring, Engaging, Administering and Developing.