Kaiserslautern American, November 21, 2014

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November 21, 2014

November 21, 2014

Kaiserslautern American

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HAVE YOU READ YOUR KA TODAY?

Volume 38, number 46

Weather Airmen bridge NATO forecasting worlds Story and photo by Senior Airman Armando A. Schwier-Morales 86th Airlift Wing Public Affairs

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Members of the 21st Operational Weather Squadron take an opportunity to learn more about local weather patterns with 2nd Lts. Monika Kaczanowska and Daniel Kowalczyk, Polish armed forces meteorological and oceanographic officers, Nov. 14 on Kapaun Air Station. The 21st OWS showed the two Polish armed forces members around the U.S. European Command and U.S. Africa Command weather systems and operations.

he 21st Operational Weather Squadron, part of the 435th Air Ground Operations Wing, hosted two Polish armed forces members Nov. 9 to 22 to learn and develop skills from each other to predict accurate, timely and relevant environmental weather intelligence. The meteorological and oceanographic officers, 2nd Lts. Monika Kaczanowska and Daniel Kowalczyk, were given an in-depth look into the tools, systems and processes used to forecast weather for Ramstein, U.S. European Command and U.S. Africa Command. “This visit allowed us to (build partnerships) with our NATO (meteorological and oceanographic) allies,” said 2nd Lt. Lucas Huddleston, 21st OWS weather officer. “It made it easier for the two weather communities to help each other to get our missions done.” Huddleston and the 21st OWS team showed how U.S. Airmen predict and disseminate weather forecasts for military units within the USEUCOM and USAFRICOM areas of operaSee WEATHER, Page 2

New app to solve basic computer problems across AF help. The application will eventually include network, software, hardware and other user account capabilities. The application began rolling out across the Air Force in stages, starting with Joint Base San AntonioLackland, Texas, and Peterson Air Force Base, Colorado, in October. After those locations, the app will be implemented across the major commands in stages. The rollout date for Air Education and Training Command bases was Monday. Users who experienced account or network problems over the last few years have called a central customer

service center. With a customer base of over 650,000 people, the ESD’s automated phone system had been significantly overburdened, which led to a cascade of inefficiencies. Not immune to the fiscal challenges so familiar across the Air Force, the 67th Cyber Wing advanced on a new approach to customer service, necessary to solve this complex problem. “Back in February, the average call wait time was around 20 minutes, but during peak periods this could easily run up to an hour,” said Col. Chad Raduege, commander of the 690th Cyberspace Operations Group.

NEWS

Thee K Th KA AS Special pecial

US services honor vets in Luxembourg, Page 3

“That’s a 60-minute wait just to tell an ESD technician that you have a problem. Coupled with the ESD’s backlog, our return to service time took up to seven days. That’s unacceptable.” The ESD is transforming to more efficiently empower users to find solutions to their technical challenges as well as leverage new automated programs to eliminate the need for a call center. It is important to note the ESD is not closing. It will still exist. It is simply transforming its business processes on more proactive tasks. See APPLICATION, Page 3

2014 CFC ENDS TODAY

LIFESTYLES

MAXWELL AIR FORCE BASE, Ala. — As the Air Force Enterprise Service Desk goes virtual, Airmen will see a new application on their computers that allows them to immediately tackle and fix their minor information technology issues. The Virtual Enterprise Service Desk is a client-based application that allows the user to solve common issues and self-initiate trouble tickets for email, desktop, laptop and mobile devices. It allows for status checks of any current trouble ticket, feedback submission and provides further contact information for more

Ring in the holidays at German Christmas markets, Pages 12, 13

The 2014 Combined Federal Campaign ends today. Online options myPay and CFC-O eGiving are still open until Dec. 15.


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