Make a Commitment… to your Supplier

Make a Commitment… to your Supplier Aviva Paula Shepard & Randy Gomez

April 21-22, 2010  San Antonio, TX

welcome & agenda • Who we are • Our goal for our time together • Introduction to the philosophy and real life examples

it’s really like marriage….

Engagement

Dating RFP PROCESS

Foster Children LDP PROGRAM

Having a Baby EXPANSION OF SERVICES

The Wedding

VENDOR SELECTION & CONTRACT NEGOTIATION

SIGNING THE CONTRACT

Buy A House

OPERATIONAL SET UP

Death DEPARTURE OF A TEAM MEMBER

LARGE EXPANSION OF OPERATION

Celebrating Anniversaries

Honeymoon Phase

School Years

PUBLISHING AN ANNUAL REPORT

COMMITMENT

PROCESS IMPROVEMENT

the story of us

our “family” Diane

Randy

Deana

Nina

Kyle

Matt

Ben

Steve

Shane

Megan

Cecilia

LeAnn

Paula

Brenda

Kenny

Amanda

Richard

Jason

Not

Kevin

Rick

guiding principles What are we committed to?

• • • • • • •

Customer Self-Service High data integrity & system usage Advisor to business units We are viewed as strategic value provider Proactive, not reactive Tell before asked Automation of low-value added functions

how these come to life •Communication •Collaboration •Trust •Strategic Planning

examples of principles in action

more examples

efficiency rules!

call to action • Would any of your current vendor/client relationships benefit from this approach? • Can you find 3 things you could do to enhance current state?

Make a Commitment… to your Supplier Aviva Paula Shepard & Randy Gomez

April 21-22, 2010  San Antonio, TX