Make a Commitment… to your Supplier Aviva Paula Shepard & Randy Gomez
April 21-22, 2010 San Antonio, TX
welcome & agenda • Who we are • Our goal for our time together • Introduction to the philosophy and real life examples
it’s really like marriage…. Engagement
Dating RFP PROCESS
Foster Children LDP PROGRAM
Having a Baby EXPANSION OF SERVICES
The Wedding
VENDOR SELECTION & CONTRACT NEGOTIATION
SIGNING THE CONTRACT
Buy A House
OPERATIONAL SET UP
Death DEPARTURE OF A TEAM MEMBER
LARGE EXPANSION OF OPERATION
Celebrating Anniversaries
Honeymoon Phase
School Years
PUBLISHING AN ANNUAL REPORT
COMMITMENT
PROCESS IMPROVEMENT
the story of us
our “family” Diane
Randy
Deana
Nina
Kyle
Matt
Ben
Steve
Shane
Megan
Cecilia
LeAnn
Paula
Brenda
Kenny
Amanda
Richard
Jason
Not
Kevin
Rick
guiding principles What are we committed to? • • • • • • •
Customer Self-Service High data integrity & system usage Advisor to business units We are viewed as strategic value provider Proactive, not reactive Tell before asked Automation of low-value added functions
how these come to life •Communication •Collaboration •Trust •Strategic Planning
examples of principles in action
more examples
efficiency rules!
call to action • Would any of your current vendor/client relationships benefit from this approach? • Can you find 3 things you could do to enhance current state?
Make a Commitment… to your Supplier Aviva Paula Shepard & Randy Gomez
April 21-22, 2010 San Antonio, TX