1 minute read
Recommendation: Enact gender-transformative approaches
Apart from stakeholder engagement and communication, a gender-sensitive or gender-transformative* analysis must be taken into account at every stage for RegTech or SupTech solutions to have the desired positive impact on financial inclusion. Any solution needs to be gender-sensitive or gender-transformative, whose design and development must consider how women interact with the end-product. The format of the solution needs to be accessible to women, and additional attention must be given to avoid unintentionally excluding women simply by the channels through which the solution is available. Moreover, it is essential to set up feedback channels where women can have their voices heard and potentially improve the system. Adjustments and modifications also have to be made when interacting with women users; for instance, with chatbots, efforts can be made to use words that derive greater engagement by being more attuned to the way women communicate. A combination of remote, digital and inperson communication channels must be available to enable women to choose the most appropriate and accessible method for their situation.
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