African Cleaning Review NovDec '17 issue by African Cleaning Review

PROMOTING PROFESSIONAL HYGIENE AND CLEANING

November/December 2017 | R55.00 (incl. VAT)

What housekeeping actually entails Serving up a seamless service Addressing housekeeper turnover problem Preventing bed bugs when travelling

contents NOVEMBER/DECEMBER 2017 VOL 18 NO. 6 Prime Cleaning Suppliers is a leading South African cleaning solutions supplier, established in 1996. Prime Cleaning Suppliers have spent a number of years building strong brands, many of which have been tested by the SABS 1828 and 1853 standards and carry their mark of surety, which gives the customer confidence when using the products. All disinfectants are registered as per Act 29 and compliance to the VC8054 compulsory specification for disinfectants. Prime Cleaning Suppliers’ complete cleaning solutions covers paper products/dispensers, cleaning chemicals/disinfectants, floor care machines and cleaning sundries. Prime Cleaning Suppliers have an ongoing commitment to ensure the best longterm solution to their customers and represent the following brands: Aquarius, Kleenex, Scott, Wetrok, Wypall, and Rubbermaid Commercial Products.

Interview

Industry News

Educational

NBC – Communication key in conveying provident fund benefits

Essity and Microsoft partner on IoT Karcher wins 2017 CMS Purus Innovation Award AccorHotels signs sole supplier deal with Diversey Historic company milestone for Nilfisk Bridging the gap between cleaning the environment and infection prevention and control Global industrial vacuum cleaner market to reach valuation of US$729.9 million Tips for business owners: How to convert more business

Feature

Hospitality cleaning • Housekeeping – what it actually entails • Serving up a seamless service • One way to address the housekeeper turnover problem

Editorial

SCA – Hygiene plays a decisive role in the changing office environment

Advertorial

Pest Review

Laundry Review

FM Review

New Products

People and Events

How to prevent bed bugs when travelling Control wash cycles via a new app Global PTC Best Practice Awards

All editorial contributions can be sent to the editor who reserves the right to publish editorial based on the strength of its content. No articles or photographs may be reproduced, in whole or in part, without written permission from the publishers. Although every effort is made to ensure the accuracy and reliability of material published in African Cleaning Review, e-squared publications and its agents can accept no responsibility for the veracity of the claims made by contributors, manufacturers or advertisers. Copyright of all material published in African Cleaning Review remains with e-squared publications and its agents.

Planned features for 2018 Jan/Feb issue: • Food hygiene • Away from home washrooms

Share company news with African Cleaning Review, submit press releases, event information and pictures to: africancleaningreview@cleantex.co.za

German engineered walk-behind scrubbers Cleaning up to the 50th floor with new cleaning drone Introducing the new Hako Scrubmaster B120R NCCA Gauteng branch Safic annual Beerfest

@AfricanCleanRev Publishing Editor: Johann van Vuuren +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Email: africancleaningreview@cleantex.co.za Advertising: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Email: africancleaningreview@cleantex.co.za Administration and Accounts: Nandé Jacobs Email: africancleaningreview@cleantex.co.za

Feature in ACR

GCE – African growth for Goscor Cleaning Equipment GAR – Aftermarket service key to lowest total cost of ownership

New and innovative approach to property maintenance Green certification for new Discovery head office New solar farm at mall boosts energy savings

African Cleaning Review is aimed at end users, contractors and suppliers of products and services to Africa’s Cleaning, Hygiene, Maintenance, Laundry, Pest Control and Facility Management Services industries. It is published every other month by: e-squared publications. Tel: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Fax: +27 (0) 86 672 4794 PO Box 1976, Halfway House, 1685, South Africa Email: africancleaningreview@cleantex.co.za Website: www.africancleaningreview.co.za

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African Cleaning Review November/December 2017

from the editor

interview NBC

Communication key in conveying provident fund benefits

Reflecting on 2017 with an eye on a promising new year

The Contract Cleaning National Provident Fund (CCNPF) recently won the

This year has been a momentous year filled with an abundance of news and events. Reflecting on 2017, some of the highlights include the visit by a South African cleaning industry delegation to the Pulire show in Verona, Italy, our own international industry event CleantexPulire in June, and the conclusion of a partnership agreement between the ISSA and Cleantex that will set new standards for the 12th edition of the African showcase. Things will start to move at a much faster pace now and this issue offers me the opportunity to formally announce that in partnership with the ISSA, African Cleaning Review will stage an international ISSA Executive Summit during September 2018 in Cape Town. More details regarding delegate packages and sponsorship opportunities will be made available early in 2018. Hopefully 2018 will bring the desired economic stability South Africa seriously needs to grow and create opportunities, enabling all of us to face new challenges in the professional cleaning and related industries. As many will be travelling to holiday destinations, in this issue we focus on the importance of hospitality cleaning and the challenging issues that this industry sector face on a regular basis. To those involved in this specialised market sector, we salute you. With this the final issue of the year, we at African Cleaning Review want to thank you for your continued support and wish you a safe and pleasant December holiday period. We look forward to sharing industry news, latest developments and more announcements with you during the coming year.

at the Institute for Retirement Funds Africa’s (IRFA) 2017 Best Practice

Best Practice in-Class trophy for a communication project for umbrella funds. The Fund was rewarded for excellence in member communication

Industry Awards (BPIA) and Recognition Programme held in Durban.

he Fund was recognised for its unique approach to member communication and for its persistence in engaging with members on a face-to-face basis. The Fund’s administrator, NBC, spent many hours planning and interacting with members at road shows. The road show member engagement ’Ask Pule Campaign’ was also rewarded with a Special Merit Certificate. African Cleaning Review spoke to the NBC’s National Head of the Contract Cleaning National Provident Fund, Rajen Pillay about the Fund’s history, activities and benefits offered to the professional cleaning industry.

Overview Negotiated Benefit Consultants (NBC) was originally a branch of Alexander Forbes during the 1980s and early 1990s when trade unions and employers were negotiating for all staff to enjoy employee benefits and to become members of retirement funds. NBC championed the idea that members should have representation on trustee boards and thus be equally involved in the running thereof. Equal member and employer representation on the boards of trustees, became law in 1994. During 1998 a management buyout of Branch 7 from Alexander Forbes, saw the creation of the first black-owned financial services company in the new

South Africa – NBC Holdings (Pty) Ltd (NBC). NBC, together with the labour movement, advocated for provident funds to be set up by legislation for certain sectors of the labour force in both the informal and industrial cleaning and security sectors. The government, by passing legislation, thus brought into existence two sectorial funds: one for the cleaning industry and one for the private security industry. It is compulsory for all employers operating in the cleaning industry to register with the Contract Cleaning National Provident Fund, which was launched in 2001. Stakeholders in the cleaning industry, including employer associations such as the National Contract Cleaners Association (NCCA), BEECA Cleaning Association and the different trade unions, nominate and elect the 18 trustees who form the management board of the CCNPF. The nine member trustees and nine employer trustees are responsible for all decisions taken pertaining to the Fund and its investments.

What does NBC offer cleaning sector members? Because of its unique history NBC has a clear understanding of both union and employer dynamics, which allows it to facilitate effectively between both parties.

interview NBC Future developments will include communication via cell phones whereby each contract cleaner will be able to access their fund status via the internet. The CCNPF offers members defined contribution provident fund benefits and risk benefits including funeral, death and disability. Many employers or even members do not realise just how excellent the Fund benefits actually are and therefore the need for ongoing communication to highlight fund benefits. For instance, members have access to a funeral benefit of R24 000 and a tombstone benefit of R10 000, a death benefit is calculated at 12 times the employee’s monthly salary as well as a disability benefit. It’s all about economies of scale and, because the Fund has 100 000 members, it is able to negotiate superior risk benefit deals for members. The contributions made by both the employer and member are partly used to fund the member’s retirement benefit. What is important to realise, is that the NBC board amended Rule 2 of the Fund whereby members are now not allowed to draw their benefits when changing employers/contracts. The whole idea is that the money should be preserved for retirement. Therefore the benefit will increase as it gains interest, thus providing a larger benefit upon retirement.

Challenges The biggest challenge for this type of fund is that many of the employers don’t follow the rules set out by legislation. Non-compliance among employers is prevalent and includes instances where employers deduct contributions from employee (member) salaries and don’t pay them over to the Fund.

In many instances, employees arrive at NBC offices demanding payment of their withdrawal benefits only to realise that they are not on the system, the employer has not contributed for them, or the employer never registered with the Fund, or the employer contributed but may have been negligent in completing the necessary accompanying schedules and therefore the money can’t be allocated to anyone! In order to overcome this issue and in an effort to improve communication, NBC organises road shows and arranges general meetings in different regions of South Africa to interact with members and employers. Future developments will include communication via cell phones whereby each contract cleaner will be able to access their fund status via the internet. By implementing this system, issues such as not receiving a benefit statement will become a thing of the past because individuals will be able to check online. In addition, Fund members are regularly educated by NBC in order to realise the importance of employers having to pay contributions over to the Fund on a continual basis. NBC, on behalf of the CCNPF, issues compliance certificates to those employers found compliant in terms of the Fund’s requirements. Lately, industry associations including the NCCA and BEECA insist on NBC compliance certificates as part of their own member compliance audits. This limits the ability of non-compliant members to tender for business.

Rajen Pillay showing off the Best Practice in-Class trophy at a recent NCCA meeting. Conclusion It cannot be stressed enough just how important it is for employers to be compliant with the rules of the Fund, to declare all their employees, to submit membership and contributions schedules, and to pay contributions timeously. Unfortunately, when this is not adhered to, employees (members) suffer the consequences because NBC is then unable to reconcile the member’s contribution payments to the relevant member record. If the employer complies with the CCNPF rules then generally the NBC is able to process a withdrawal claim within 10 days, provided all the required documents are available and up to date. The conversion to digital form processing now allows employers the option to process claims online. Above all, and in going forward, communication remains key in conveying provident fund benefits and therefore the ability to meet face-toface in order to discuss issues and concerns remains imperative.

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African Cleaning Review November/December 2017

industry news Essity and Microsoft partner on IoT

ssity, a leading global hygiene and health company, and Microsoft will partner to leverage the power of big data and cloud computing to further enhance Essity’s market-leading hygiene and health products and solutions around the world. Essity will implement Microsoft’s Azure cloud-based computing platform. Azure is a collection of integrated cloud services used to build, deploy and manage applications through Microsoft’s global network of data centres. Essity, which develops, produces and sells many of the world’s bestknown hygiene and health products, including the global leading Tork and TENA brands, began to leverage big data to deliver smart solutions that help to improve the lives of people around the world four years ago when it took an Internet of Things (IoT) approach to incontinence care for nursing home residents. Essity’s TENA Identifi was the first incontinence care product designed to electronically track a patient’s voiding patterns. The data is graphically converted into actionable,

evidence-based reports to help nursing home staff optimise individualised continence care by ensuring that the right products are being used and that toilet routines are optimised, enhancing quality of life for nursing home residents. In 2014, Essity’s Tork brand, the world’s professional hygiene category leader, revolutionised facility cleaning by bringing an IoT approach to facility management in venues like stadiums, amusement parks, hospitals, airports and offices around the world. Through its award-winning Tork EasyCubeTM facility management software, Essity

Kärcher wins 2017 CMS Purus Innovation Award

eading international cleaning technology provider Kärcher beat two other finalists to receive the Purus Innovation Award for its new EASY!Force trigger gun for high-pressure cleaners. Kärcher received the award in the Equipment category at the professional cleaning trade fair, CMS 2017, held in Berlin, Germany during September. The basic feature of the new gun is the trigger, which can be pushed into the handle with the ball of the thumb. This makes practically all holding work unnecessary after firing, as the recoil of the water jet pushes the trigger into the hand. This eliminates the prior need to continuously strain the hand and finger muscles, thereby preventing muscle cramps. A yellow safety lever on the inside of the handle prevents unintentional firing. After a brief, one-time activation, the operator can let it go again. The EASY!Force trigger gun, which features quadruple trapezoidal thread to quickly connect the hose and lance can be used with previous high-pressure cleaner models by means of a comprehensive adapter set. Steffen Burger (left), product manager high-pressure cleaners at Kärcher, accepts the CMS Purus Innovation Award 2017.

African Cleaning Review November/December 2017

empowers cleaners and facility managers to track real-time data to ensure that soap and hand sanitiser, paper towels and bath tissue are never running on empty – lowering costs and improving consumer experiences. It enables them to deliver higher cleaning quality more efficiently by having real-time information on what is needed, when and where. This new data-driven cleaning also saves time and boosts the productivity and job satisfaction of cleaning staff. For more information visit: www.essity.com

industry news AccorHotels signs sole supplier deal with Diversey

ygiene and cleaning solutions company Diversey announced that it has secured the extension of a sole supplier agreement with AccorHotels until 31 December 2019. Rapidly-growing AccorHotels is the sixth largest hotel chain in the world, with 20 brands ranging from luxury to economy properties including Raffles, Sofitel, Fairmont, Pullman, Swissotel, Novotel, Mercure and Ibis. In total, AccorHotels operates more than 4 200 hotels in 95 countries, staffed by over 250 000 hospitality experts; each dedicated to making guests feel welcome. All in all, AccorHotels opens a new hotel in the world every 36 hours! The contract awarded to Diversey covers the supply of cleaning solutions, as well as the company’s range of TASKI floor care machines. AccorHotels will also receive support from Diversey’s Consulting team, with solutions for food safety and brand protection.

Dr Ilham Kadri, Chief Executive Officer of Diversey says: “Securing this deal with such a large and ambitious operator, in the face of intense competition, is a fantastic achievement for Diversey. During the process of renewing the contract, which was first awarded in 2009, AccorHotels has again recognised our key company values like quality, sustainability, corporate social responsibility, global scale, technical service, lowest cost-toserve and innovation capabilities.” Clément Divanach, Directeur International des Achats d’Exploitation, for AccorHotels added: “Diversey is a true partner to AccorHotels. In addition to their market-leading products and systems, we welcome and value the service and expertise that Diversey provide to our hotels around the world.” Diversey integrates chemicals, floor care machines, tools and equipment, with a wide range of technology-

Dr Ilham Kadri based, value-added services, food safety services and water and energy management. Diversey employs approximately 8 600 people globally and generated net sales of approximately US$2.6 billion in 2016. For more information visit: www.diversey.com

African Cleaning Review November/December 2017

industry news Historic company milestone for Nilfisk

ilfisk, a leading global player within the professional cleaning industry, celebrated its successful listing as an independent company on the Copenhagen Stock Exchange (Nasdaq Copenhagen) on 12 October. The leadership team, led by Nilfisk CEO Hans Henrik Lund rang the opening bell, clearly stating that Nilfisk, a leading provider of professional cleaning equipment, has reached a momentous milestone in the company’s history. “Nilfisk has been a part of NKT Holding since 1989. During this time, we have worked diligently to develop Nilfisk into a leader in our industry, and as a result we have created a strong and financially robust company that is able to thrive independently,” Hans Henrik Lund says. “The entire Nilfisk community throughout the world has contributed to this journey and we are extremely proud to celebrate this significant company milestone.”

“We are extremely happy to have completed a successful listing, because it shows that the market and our investors strongly believe in the business we have built,” he explains, going on to say: “However, it will not change how we do business. We will continue to run our company as we have done for the past 111 years and focus on developing and bringing to market high-quality products and services.” “We are proud to welcome Nilfisk on Nasdaq Copenhagen. The listing of Nilfisk gives investors all over the world a unique

opportunity to invest in the attractive professional cleaning industry on a transparent and regulated stock market,” said Carsten Borring, Head of Listings for Nasdaq Copenhagen. Nilfisk employees celebrated the listing across more than 50 locations worldwide. The company has gained a significant presence in South Africa since it took over the WAP brand in 2008. Nilfisk SA was formally established in 2014, following the additional acquisition of Industroclean. For more information visit: www.nilfisk.com

Bridging the gap between cleaning the environment and infection prevention and control

he organisers of the world’s largest professional cleaning and hygiene exhibition, Interclean Amsterdam, announced that a new Healthcare Forum would

African Cleaning Review November/December 2017

take place alongside the exhibition to be held at RAI Amsterdam. The Forum is aimed at addressing the growing demand for hygiene and disinfecting products and solutions within the healthcare sector due to the everincreasing threat of healthcareassociated infections. The Forum, by addressing the issue of prevention of healthcare associated infections and the threat of antibiotic resistance, will be facilitating knowledge sharing and networking among decision makers, key opinion leaders and other parties in the industry. A decrease in healthcareassociated infections will improve patient safety and reduce the duration of hospital stays. This could save the healthcare sector millions a year. The Forum will cover key topics on the importance of surface cleaning and hand hygiene, antimicrobial stewardship and infection prevention.

The programme will commence with an informative session on the burden of healthcare-associated infections. Education and patient safety will be addressed in two separate sessions. The Forum will also host a seminar on cost-effectiveness and the economy of cleaning. Subsequently, the focus will be on the future with a seminar on the latest research and developments. The programme will conclude with the CEO executive session where delegates will be able to learn everything they need to know about cleaning in relation to infection prevention and control. The Forum is positioned to facilitate the first step in a process towards a positive change in hospital policies, research and the development of products and solutions. For more information visit: www.intercleanshow.com

industry news Global industrial vacuum cleaner market to reach valuation of US$729.9 million

he global industrial vacuum cleaner market is expected to experience a value and volume compound annual growth rate (CAGR) of 5.3 percent and 4.5 percent respectively during the forecast period, with the market anticipated to reach a market value of US$729.9 million by the end of 2027. Future Market Insights’ newly published Industrial Vacuum Cleaner Market: Global Industry Analysis (20122016) and Opportunity Assessment (2017-2027), also reviews the global vacuum cleaner market, which is the parent market of the global industrial vacuum cleaner market. The analysis finds that the industrial vacuum cleaner market accounts for nearly 2.5 percent to 3.0 percent of the total vacuum cleaner market and was valued at US$415.4 million by the end of 2016. North America followed by Western Europe are the two dominating regions in the industrial vacuum cleaner market. The Asia Pacific market, excluding Japan and Middle East & Africa (MEA), is estimated to register substantial growth over the forecast period. A spectacular drift is observed in the manufacturing of industrial vacuum cleaner systems where a clean environment remains a prominent focus in the MEA region. The revolution in industrial vacuum cleaners through the Internet of Things for hygienic indoor environments is one of the significant trends in MEA.

Key forecast factors • Growth in the food and beverage industry is expected to have significant impact on the market over the forecast period • Growth in the global pharmaceutical industry is expected to have a high impact over the next decade • Growth in the global residential construction as well as small scale commercial/industrial construction is expected to have a medium impact on the market over the forecast period • The value-added growth in the global industry is expected to have a medium impact over the forecast period • The value-added growth in the global

automotive industry is expected to have a low-medium impact over the forecast period • Growth in the global GDP is expected to have a low-medium impact over the forecast period The global industrial vacuum cleaner market is segmented into product type, mode of operation, system type, application, and end use. The producttype segment includes upright, canister, and backpack segments. On the basis of product type, drift towards utilisation of the upright and backpack segment is expected in the forthcoming years. The upright segment is expected to grab a 26.7 percent revenue share of the global market during 2017. The mode-of-operation segment consists of electric and pneumatic segments. The electric industrial vacuum cleaner segment is projected to dominate the global market. The segment is estimated to lose 40 basis points (BPS) between 2017 and 2027 and expand at a CAGR of 5.2 percent. Strong demand for pneumatic options is expected because of their fewer moving parts and uncomplicated design. The electric segment, however, is estimated to gain 40 BPS between 2017 and 2027. The system-type segment includes portable and stationary equipment sectors. Portable-type industrial vacuum cleaners are estimated to dominate the overall market over the forecast period. Portable-type industrial vacuum cleaner

sales are projected to create incremental opportunities worth US$225.8 million between 2017 and 2027. The end-use segment is divided into food & beverage, pharmaceuticals, construction, metal working, automotive and other. Growth in end-user industries such as automotive, pharmaceuticals, metal working and construction consequently triggers the demand for cleaning equipment like industrial vacuum cleaners. The application segment includes heavy-duty, medium-duty and explosionproof segments. The heavy-duty industrial vacuum cleaner segment is projected to dominate the global market. The segment is estimated to lose 150 BPS between 2017 and 2027 while expanding at a value CAGR of 5.0 percent. The report further notes that some of the key players operating in the global industrial vacuum cleaner market are: Alfred Kärcher GmbH & Co. KG, American Vacuum Company, Nederman Holding AB, Nilfisk Group, Pullman Ermator AB, Goodway Technologies Corp., Hako GmbH, Tennant Company, Numatic International, Vac-UMax, Josef Kranzle GmbH & Co. KG, CS Unitec, Inc., RGS Vacuum Systems S.R.L, Michael Williams Engineering Ltd., Polivac International Pty Ltd, Quirepace Limited, Ghibli & Wirbel SpA, Tiger-Vac International Inc., Wieland Lufttechnik GmbH & Co. KG, G. Staehle GmbH u. Co. KG. For additional insights into the global industrial vacuum cleaner market, visit: www.futuremarketinsights.com

African Cleaning Review November/December 2017

educational

Tips for business owners: How to convert more business It is of little use to have a good inflow of prospective clients to your business if you are not able to convert it into sales, thus leaving you empty handed. This abridged article by Sanlam Business Market Head, Jannie Rossouw, explores five ways in which you can potentially increase your business conversion rate.

1. Identify your conversion rates Before you can work on improving the conversion rates in your business, you need to be aware of what your existing conversion rates are. For this you require a basic recordkeeping process and protocol. Continuous monitoring is best. You need to know the number of prospective clients and whether you were able to convert them into clients. It will also be helpful to know which product/service was bought and the quantity. Now you have a benchmark against which you can monitor your conversion rate improvement following the implementation of your chosen strategies.

2. Increase product/service variety This sounds obvious, but you may be losing business because your product/service variety fell short of client expectations. To survey client requirements, your sales staff could ask clients how they can be of service. In this way the client’s needs can be determined. So, instead of someone leaving your business empty handed, or losing a potential sale where you could have sourced the product, you could gauge a trend in client needs that points to a gap in your product/ service range. There should, however, be a process in place to record client feedback to enable you to pick up trends and respond accordingly.

African Cleaning Review November/December 2017

3. Increase product/service knowledge Quite often we find ourselves, as consumers, in a position where we do not know which product or service option would be most suited to our needs and available budget. Consequently, it is very frustrating when you seek guidance from sales staff and experience their advice as very poor or even irrelevant. This is why it is imperative that your staff is well skilled and knowledgeable with regard to your total product/service offering. A client should walk away from your business with a sense of knowing that they received appropriate and well-founded advice and guidance to inform their buying decision. You should endeavour to know more about your products and services than a customer. Also know how your company’s product/service differs from that of your competitors and why yours is a sounder purchase.

4. Ask for the sale/confirm the sale Don’t be your own worst enemy by talking yourself out of a sale. Once you have addressed all the client’s questions/concerns, you need to be able to identify the buying signal. Consider questions such as: • How would you like to move ahead? • Shall I make the necessary arrangements to get this ordered?

• Is there anything at all preventing us from moving forward?

5. Stay top of mind If a prospective customer did not buy something from you today, it does not mean they will not do so in future. A personal example I can cite is a retail shop that sends me an sms every Saturday at 09h00, to remind me of their weekend special promotions. They have managed to keep their business top of mind for me. How can you apply this principle in your business? “Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.” Zig Ziglar (American author, salesperson and motivational speaker) We cannot reasonably resolve the first two obstacles, but we can confidently influence the latter three by using different tactics to improve the conversion rate. In order to support business owners with the important task of business planning, Sanlam provides free access to the book Your Annual Business Game Plan for Success, which provides an easy and straightforward framework needed to draft a well-crafted game plan that will create the positive change and growth necessary for business success. Download a copy of the book at: www.sanlamgameplan.co.za

African Cleaning Review November/December 2017

feature hospitality cleaning

Housekeeping – what it actually entails The housekeeper’s job must be the most thankless job at any hotel. Housekeepers perform the most physically demanding work, cleaning an average of 10 to 14 rooms a day, yet are often invisible to the typical guest.

ndustry studies have consistently shown that hotel cleanliness is among the leading factors influencing guest satisfaction and a facility’s reputation. However, the truth is that for many hoteliers, maintaining an effective housekeeping department can prove to be a significant challenge. This is due to often overstretched resources and the difficulty in keeping track of all tasks. Excellent housekeeping is essential to the hospitality industry, even though the work is usually considered mundane. In hotels and on cruise ships, for example, strict cleanliness is the expected standard, and only shortcomings attract attention. In addition to the actual physical cleaning, the housekeeping department performs other important functions, such as scheduling and planning. Some housekeeping supervisors eventually advance to hospitality management. This article explores the various housekeeping functions and job requirements.

Basic housekeeping functions The primary function of the housekeeping department is keeping the venue clean and sanitary as part of customer service. Housekeepers vacuum rugs and furniture in hallways, rooms and public areas. They collect trash and empty wastebaskets, change the sheets and make the beds. They refill soap and toilet paper dispensers in public washrooms and put toiletries and supplies in guest rooms. They also dust and polish furniture and keep rooms stocked with clean cups, coffee supplies and towels. In some hotels, they deliver requested items, such as infant cribs, extra pillows or blankets to guest rooms. These staff members

African Cleaning Review November/December 2017

often must pass background checks because they have access to guests’ private belongings, including cash and jewellery left in the rooms. In the laundry room, some housekeeping employees wash, dry and fold sheets and towels.

Supervisory functions The function of organising and coordinating the cleaning falls to the first-line supervisors and housekeeping managers in a hospitality business. They determine which rooms or areas must be cleaned, prepare the job schedule, assign tasks and check the work. Scheduling often requires coordinating tasks with other hotel departments and activities to avoid disrupting other services. Supervisors also make sure housekeeping equipment, such as vacuum cleaners and floor polishers, is properly maintained. When they receive complaints, they investigate the issues and ensure that problems are taken care of.

Management functions Housekeeping management functions belong to higher-level supervisors or managers, depending on the size of the hotel or operation. Workers fulfilling this role need skills in supervision, procurement, budgeting and problem-

solving. For example, managers set the housekeeping standards and oversee the training of new hires. Conducting in-service sessions, they teach company policies and the correct use of equipment. Managers track the inventory of supplies, keep payroll records, maintain the department budget and prepare expense and occupancy reports. They help keep worker morale high and ensure that safety procedures are obeyed.

Job requirements Entry-level housekeepers typically learn by helping an experienced worker. While they need to be healthy, no formal education is necessary. First-line supervisors usually need at least a high school qualification and experience in housekeeping. At the level of manager, they’ll typically need experience as a housekeeping supervisor plus knowledge of office computer software. Although not always required, tertiary training gives an edge for promotions. Bachelor’s degrees in hospitality management are available, and the International Executive Housekeepers Association certifies applicants who meet its education requirements. Sources: work.chron.com, Travelmail, DailyMail

feature hospitality cleaning

Serving up a seamless service Some situations not only demand high standards of cleanliness; the service itself also must be delivered in a highly discreet and professional way under the critical eye of the customer. In this issue, Gordon McVean, Sales and Marketing Director at Truvox International, describes how scrubber dryers can provide a five-star service.

Gordon McVean

he importance of customer service in the hospitality sector is not unique compared with retail and other services industries, but it is uniquely challenging. From the foyer to the dining room and lounge, and the pool or leisure facilities to the bedroom, guests expect and judge. They don’t only judge the standard of cleanliness, but the cleaning operation itself often comes under the critical eye of the discerning observer. Whether cleaning is performed at day or at night, guests’ sensibilities should be considered. So how can hoteliers and other managers in the sector deliver the highest standards of professionalism in all aspects of floor-cleaning performance, and across all the flooring of a building, consistently and efficiently? Many of our clients in the sector find the answer in the scrubber dryer. The versatility and productivity of modern scrubber dryers have made them the workhorse of cleaning teams across this and other industries. Hoteliers – like restaurant managers and leisure centre operators – appreciate the capability to wash, mop, scrub and dry hard floors in one pass, leaving them both meticulously clean and safe to walk on. A machine like the Multiwash, flagship of the Truvox scrubber-dryer range, can also clean low-pile carpets, and its versatility goes far wider. Continues >>

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feature hospitality cleaning The gains in cleanliness and efficiency are stark when compared with hand-mopping, which still persists. Mopping is laborious as well as ineffective, causes greater disruption to building users, and poses a slip risk on damp floors.

Hotels and leisure centres tend to have a wide variety of floor types. Tiles at the poolside and in kitchens, marble in foyers, wood in gyms, dining rooms and on dance floors, safety flooring on stages and in other areas, are just some of the permutations. A Truvox scrubber dryer – such as the Multiwash (or indeed Orbis models) – can take these and more in its stride, including concrete, terrazzo, slate, stone and composite vinyl surfaces. The Multiwash can even clean escalators and entrance matting, as well as soft floors in addition to those more run-of-the-mill ‘difficult floors’ like rubberstudded flooring and laminates. Floors are constantly under attack from grit and soils on people’s footwear and other sources. However, apart from the visual impact of dirt and stains, there is a contamination risk. Crevices and cracks in any floor, and grout lines between tiles, are fertile breeding grounds for bacteria. High-pressure scrubber dryers are particularly effective on non-slip safety flooring and on tiles that defeat rotaries and, especially, hand-mopping. Cylindrical brushes – the Multiwash has two, which counter-rotate at 400rpm – clean deep into crevices and grout lines. They dislodge the soils and microbes that build up in these areas and can compromise hygiene in a kitchen, washroom or near the poolside. This scrubber dryer’s brush action propels the contaminated liquid into a holding tank so that only clean solution is applied to the floor. The efficiency of this low-moisture process dramatically reduces the volume of solution required, so there are valuable savings in chemical consumption too. The gains in cleanliness and efficiency are stark when compared with handmopping, which still persists. Mopping is laborious as well as ineffective, causes

African Cleaning Review November/December 2017

greater disruption to building users, and poses a slip risk on damp floors. So there is a powerful case to be made for a machine that can wash, mop, scrub and remove the dirty solution, leaving floors clean and dry in a single pass. Truvox scrubber dryers ensure floors are safe to walk on in minutes and clean to a level beyond other methods. Cleaning teams can move quickly to other areas or tasks. The advantages of this cleaning technology are only amplified by modern battery power. A Multiwash in its cordless form, the 340/Pump Battery, eliminates the risk of tripping guests or other staff on trailing cables. Productivity is not compromised. With its compact 34cm cleaning width and 50 minutes of continuous run time, the 340/Pump Battery can still clean at a highly productive rate of 350 square metres per hour. The higher-capacity Orbis Battery Scrubber, which has a 38cm brush/ pad diameter and cleaning path, cleans around 1 100 square metres per hour on a battery run time of 80 minutes.

Being cordless, these scrubber dryers allow cleaning teams to move freely without risk of snagging obstacles, or interruptions for plugging and unplugging from power sockets. A quick-change battery system allows their range to be extended easily, and these sealed gel batteries are maintenancefree. The machines are also well balanced and ergonomically designed so each is easy to operate and control, minimising fatigue even on long shifts. Switching brushes or pads, filling solution tanks, emptying the recovered solution, and cleaning the machine are straightforward. This makes it easy to train new team members, who quickly get up to speed. Cleaning teams and their managers relish the flexibility of cleaning floors seamlessly across different areas and rooms to consistently high standards. Guests too should admire the results, and the professionalism of cleaning in progress when they witness it. For more information visit: www.truvox.com

feature hospitality cleaning

One way to address the housekeeper turnover problem By Marc Ferguson

According to a 2014 study, Cape Town and other parts of South Africa, have significant staff turnover problems and what was termed ‘labour instability’ in the hotel industry. The report, The Causes of High Staff Turnover Within Selected Hotels in Cape Town, was prepared by Saima Ebrahim and published by the Cape Peninsula University of Technology.

s can be imagined, high turnover poses many challenges for an employer. For a hotel, this often means that hotel management is unable to offer guests the type of service and accommodations they would like to provide. This, in turn, can have an impact on the reputation of the facility and when that spirals down, all too often, so does the hotel’s bottom line. While the report discussed job turnover issues covering many different types of jobs and positions within a hotel facility, particular emphasis was placed on hotel housekeepers; the people assigned the task of cleaning guest rooms. Among the reasons the author believes these workers may change jobs so frequently or start working at a hotel and leave employment in a very short period of time, are the following: • Wages are too low • The worker did not realise how tough the work is • Overall poor working conditions • No opportunities for promotion • Supervision issues • Staff members are not motivated • Poor, or lack of, staff training While there is not much we can do about many of these issues, there are two areas that the professional cleaning industry can address directly, which could assist with slowing this turnover issue. And they are ensuring

housekeepers are more motivated to perform their jobs more thoroughly, and effective training.

Training Issues According to the study, having a welltrained, skilled workforce results in many benefits for hotel owners and managers. “When staff training is successful, staff will be more productive and motivated… employees remain in jobs longer, even though higher wages may be obtainable elsewhere in other organisations.” However, getting staff trained can be difficult. One of the reasons for this is the way in which training is presented. What often happens is that a housekeeper, for example, is hired for a new position. If there is no time or budget provided for training, the new worker is simply instructed to just ’tag along‘ with one of the other housekeepers to learn how things are done. This can prove useful if the other worker has been well trained and is willing to take the time to train the new staff member. However, because of the high turnover problem in the hotel industry, the housekeeper asked to teach the new worker may be relatively new at the job as well, and may not have been appropriately trained, if at all. Often this means that the poor habits of the trainer are merely passed onto the student, and what soon follows is that

Marc Ferguson

both the trainer and the student leave this employer and are off to new jobs somewhere else. The issue can be improved if the hotel does provide the time and has a budget for training, but even then success is not always guaranteed. In most cases, this is a form of classroom training during which many workers are trained all at the same time. But all too often with this type of training, the following happens: • Workers scheduled to attend the training sessions are absent (but still hired to work). • Some employees in the class learn quickly while others learn slowly or not at all. • For many cleaning employees and housekeepers there is a general reluctance to learn new cleaning methods or technologies; following training, they relapse and continue to perform their duties as they did before. • Even if a new cleaning method is taught and understood, cleaning workers may adhere to it for a short while, but then drift back to how they cleaned in the past. • If cleaning employees/ housekeepers do not learn how to properly use a new cleaning system or method they get discouraged, often leading to a situation where they quit their job. Continues >>

African Cleaning Review November/December 2017

feature hospitality cleaning • If the new cleaning method involves new equipment, cleaning workers may be intimidated by the equipment. • Sometimes the new equipment is used but not utilised correctly, resulting in equipment failure, building damage, or injury. In such cases, the machine may find a permanent home in the cleaners’ storeroom. In order to turn this situation around, we need to rethink how we train and educate cleaning workers in general, and hotel housekeepers in particular. One alternative that is proving promising is new technology that allows the worker to learn from an ‘electronic tutor.’

Enter the Electronic Tutor Have you ever visited YouTube® to learn how to fix a toilet; perform home repairs; tie a bow tie; or knit a scarf? If so, then you already know how an electronic tutor can work as well as the power it offers.

African Cleaning Review November/December 2017

It provides step-by-step instructions on how, in our case, to perform specific cleaning tasks. While these systems are just being introduced, at least one manufacturer is making available what they call an “on-board computer tutor.” Available for use on computer tablets, video players, smartphones, and similar devices, these tutoring systems can also be attached and accessed on the actual cleaning equipment being used by the cleaning worker. Among the benefits of such tutors are the following: • The workers learn at their own pace. • They are never ‘absent’, as they can be in a classroom situation. The tutor is available when workers are ready to use it. • The worker can return to a specific training module at any time and as often as they like. • These systems are designed to provide ‘best practice’ cleaning training.

feature hospitality cleaning Proper training is one of the most effective ways for housekeepers and cleaning workers in general to not only learn their job, but stay with their job. Training and education will assist a cleaning worker to feel more professional and also to realise the value of their work.

• As with watching a YouTube video, the worker can watch a training segment, perform the related task, then watch the next segment, and so on. • The worker learns by doing, which invariably is one of the best if not the best learning technique. Proper training is one of the most effective ways for housekeepers and cleaning workers in general to not only learn their job, but stay with their job. Training and education will assist a cleaning worker to feel more professional and also to realise the value of their work. While it can’t address all the hotel turnover problems, it certainly can put a big dent in them. Marc Ferguson is the international business development manager for Kaivac, manufacturers of floor, carpet, and washroom cleaning systems for all types of facilities including hotels. For more information visit: www.kaivac.com. Kaivac equipment is distributed in Southern Africa by Goscor Cleaning Equipment: www.goscorcleaning.co.za

African Cleaning Review November/December 2017

editorial SCA

Hygiene plays a decisive role in the changing office environment How is the changing office landscape of the modern workplace affecting employees? What role does connectivity play, and how are changes impacting on hygiene and cleaning?

new trend report from SCA and its global hygiene brand Tork, based on perceptions from 8 000 respondents worldwide, shows that four out of five workers will let their managers know if they are not satisfied with the quality of office hygiene products. The quest for smarter, healthier and more sustainable solutions to meet higher employee expectations is changing how companies view their offices, with implications for how facility managers and cleaning companies need to think about office hygiene. Metropolitan areas with high population density and a rich variety of businesses and workplaces are driving the development. To understand how the office environment is changing and the effect this has on facility hygiene, SCA has developed the Tork Office Trend Report.

The modern office – intelligent, conscious and flexible The report is based on interviews with office planning experts and facility managers plus a global survey of office workers in major cities such as New York, Shanghai and London. Results indicate three trends – an increasingly intelligent, conscious and flexible office. “From cubicles to open office concepts and activity-based work areas, the traditional office space is undergoing radical transformation. Understanding this evolution is key to being able to provide hygiene solutions that are relevant in modern office spaces,” says Jenny Logenius, Global Brand Innovation Manager. Employees are becoming more knowledgeable and demand more from their office environments. Managers

African Cleaning Review November/December 2017

are following suit and becoming more interested in providing an office environment that is healthy, sustainable and attractive.

Opportunities Employees expect tangible improvements of their office environment, from more flexible workplace setups to apps locating unoccupied washrooms, putting pressure on employers and facility managers. This also brings new opportunities for facility service and cleaning companies. “Trends are going from buzz to business impact. The winners among facility service and cleaning providers will be those who harness this development and help drive the demand for new, smarter office hygiene, providing an indispensable part of their clients’ competitive edge,” says Renee Remijnse, Communications Director AfH Professional Hygiene.

Report highlights Did you know? • 4 out of 10 people say they encounter empty soap and paper dispensers and washrooms that have not been properly cleaned • 56 percent believe they are more hygienic than most people in their office • 65 percent agree that the office space design has an impact on the ambiance between co-workers

The ‘hygientelligent’ office More smart connected objects are entering the workplace, from connected printers to intelligent coffee machines. Experts identify hygiene as the next

frontier for more intelligent offices and the survey shows that office employees already are open to connecting devices related to hygiene. Nearly 4 out of 10 employees in cities like London and Toronto/Ottawa think connecting devices at the office can have an impact on hygiene. “Companies hesitate to invest more in office connectivity because of the short-term costs, but they need to realise the concrete productivity benefits office IoT can provide in the form of happier, healthier employees, for example through connected washroom dispensers to avoid running out of soap and toilet paper” says Tony Löf, Regional Facility Manager, Global Expansion at H&M.

The conscious office As employees become increasingly lifestyle-conscious, this drives demand for holistic solutions including everything from air quality and temperature to a gym (a quarter of offices already have a gym). A third of respondents say their office is designed with the employees’ health as a first priority, and if employees are not satisfied with the quality of hygiene products, 79 percent will advise management. Suppliers are noticing the shift: sustainable products are becoming a prerequisite in order to have your offering considered. Executives are realising the marketing potential of having a sustainable building. “After a period of contractors primarily focusing on cutting costs, we now see a trend back toward quality. The importance of good FM brings a sense of pride and clients are asking us to help them secure their long-term business,” says Robert Tamilio Jr, VP,

editorial SCA Sales & Marketing at leading janitorial and washroom supplier Strauss Paper, servicing A-class buildings like the Freedom Tower in Manhattan.

getting infected by colleagues going to work when they are sick, we will see demand for proactive hygiene solutions, allowing employees themselves to feel in control of workplace hygiene.

The flexible office When it comes to the layout, offices need to become more flexible. Fortyseven percent of workers say they prefer an office designed to enable and encourage more social interaction, but at the same time, 65 percent want an office designed to enable a quieter and more peaceful working environment. “We will become smarter about recognising and accommodating many differing needs when designing the office environment. Previously, employers didn’t even acknowledge that they existed,” says Lisa Grape, Interior Architect at White, focusing on interior and design R&D. Shifting to a workplace with areas configured for different activities means employees share more spaces. With results indicating over half of office workers globally often worry about

About Tork® The Tork brand offers professional hygiene products and services to customers ranging from restaurants and healthcare facilities to offices, schools and industries. Products include dispensers, paper towels, toilet tissue, soap,

About the report

napkins, and industrial and kitchen wipers.

The Tork Office Hygiene Trend Report from SCA

Through expertise in hygiene, functional design

is based on a quantitative and qualitative study,

and sustainability, Tork has become a market

performed during March and April 2016. The

leader. Tork is a global brand of SCA and a

quantitative study was conducted by means of

committed partner to customers in over 80

self-completion online research. A total of 8 000

countries. For more information visit:

responses from office workers were collected

www.sca-tork.com

from the following 17 city regions: Amsterdam/ Rotterdam, Berlin/Frankfurt, Copenhagen, Dublin/

About SCA

Cork, Helsinki, London, Moscow, New York City,

SCA is a leading global hygiene and forest

Oslo, Paris, San Francisco/Los Angeles, Shanghai,

products company. The Group develops and

Stockholm, Sydney/Brisbane, Toronto/Ottawa,

produces sustainable personal care, tissue and

Vilnius, and Warszawa. The qualitative study was

forest products. Sales are conducted in about 100

an interview study with six selected experts

countries under many strong brands, including

answering questions related to office hygiene.

the leading global brands TENA and Tork, and

The experts were chosen to represent a variety

regional brands, such as Libero, Libresse, Lotus,

of decision makers related to office environment

Nosotras, Saba, Tempo, Vinda and Zewa. As

and hygiene, e.g. a Regional Facility Manager for

Europe’s largest private forest owner, SCA places

Global Expansion at H&M, an Interior Architect

considerable emphasis on sustainable forest

at White Architects, and a Productivity Solutions

management. For more information visit:

Specialist at Microsoft.

www.sca.com

African Cleaning Review November/December 2017

Amsterdam – where cleaning professionals meet in 2018

Join Steve Braham on a tour to bustling Amsterdam and the world’s largest professional cleaning and hygiene exhibition INTERCLEAN Amsterdam 2018

Tour dates: 12-17 May 2018 Tour package highlights: • KLM/Air France flights from and to O.R. Tambo International • Five night accommodation in 3 star Apollo Museum Hotel situated in Amsterdam’s museum district • Transfers to and from hotel • Welcome drinks and snacks at the Apollo Museum Hotel • Day trip sight-seeing tour of Holland in luxury coach • Evening canal cruise through city of Amsterdam – drinks and snacks included • Entrance to cocktail party hosted by the ISSA • Farewell three-course dinner including drinks at an Amsterdam restaurant

For more information contact Steve at: Tel: +27 11 646 9322 Email: steve@swbagencies.co.za | Website: www.swbsports.co.za @swbsports |

SWB Sports

Tour package rates* • Single booking: ZAR 29 995.00 • Twin/sharing: ZAR 23 500.00 per person

Land only arrangements* • Single booking: ZAR 21 000.00 • Twin/sharing: ZAR 15 000.00 per person * T our package rates subject to exchange rate fluctuations

advertorial GCE

African growth for Goscor Cleaning Equipment With new representation in Namibia, Botswana and Nigeria, and dealer talks underway in Kenya, Goscor Cleaning Equipment (GCE), part of the Goscor Group, is consolidating its strategy of becoming the firstchoice supplier of cleaning equipment in Africa.

Greg Venter

GCE has embarked on a comprehensive strategy to improve its aftermarket service and boost its sales force, according to MD Greg Venter. “We are upgrading our aftermarket service to the point where it is automatic, meaning that the response is instantaneous whenever a call is logged, with our customers informed immediately about progress. “Customers do not want to wait three to five days to have a machine fixed, and nor do they want to make a call every few hours to enquire whether or not a technician is on the way, or if the necessary parts are available. The challenge is to get this kind of system in place even in the outlying areas,” Venter explains. “One of the reasons we have been so successful over the last few months, and why a lot of customers are turning to us, is because we are getting our aftersales service right. This goes a long way to ensuring that our clients continue to buy machines from us, especially major cleaning contractors, who are generally much more confident with our aftersales service than they are with the competition. We work hard to ensure our customers get the type of support they both want and need, and we also look after our machines.” This confidence in GCE is evidenced by a marked upsurge in business since November last year. Venter reveals that the company has enjoyed a “really good” order intake over the last eight to nine months. “We have sold more machines than we have in a long time, especially to contract cleaners, where business has increased significantly,” Venter points out. Continues >>

African Cleaning Review November/December 2017

advertorial GCE The reason for this is a fundamental shift in the South African contractcleaning industry from a contractbased to a permanent workforce, due to pending government legislation in this regard, which has seen a trend towards increased mechanisation in the industry. GCE is ideally placed in this regard, supplying the premier Tennant brand, which is renowned for durability. While the fundamentals of cleaningequipment technology have remained unchanged over the decades, GCE strives to keep up to date with the latest trends and product developments. These include the launch in the South African market of Kaivac cleaning systems to replace the traditional ‘mop-and-bucket’ system. Kaivac No-Touch Cleaning® combines automatic chemical metering and injection with an indoor pressure washer and a powerful wet vacuum. It is a fully integrated cleaning system that allows workers to hygienically clean contaminated surfaces without any danger to their own health and safety. The end result is not only improved cleaning, but also reduced labour, chemical, and equipment costs, and much higher productivity. Another ‘green’ innovation pioneered by Tennant, and introduced locally by GCE, is its ec-H2O NanoClean™ technology, with an optional Severe Environment™ switch to eliminate secondary cleaning operations, where the risk of slips and falls is aggravated. The technology utilises an onboard e-cell to generate electrically-converted water, producing millions of microscopic nanobubbles to boost cleaning efficiency. “A lot of this product development is in response to specific industry

drivers, such as the need to conserve water and minimise the harmful impact of chemicals. Our innovation also focuses on enhancing customer productivity, such as including an hour gauge on our machines that is capable of giving us the utilisation rate. We can use this information to approach our customers proactively in assessing their specific application and determining how we can optimise their equipment. The end result is the lowest total cost of ownership for our customers,” Venter stresses. Having captured the lion’s share of the industrial cleaning market in South Africa, GCE is now turning its sights to the retail sector, where there are over 5 000 independent stores, excluding shopping centres. “This is an awesome target market, where our business model is to offer machines on a three-year rental contract, meaning it is a selfsustaining market.” GCE will take the onus of keeping these machines up and running at all times, replacing them with brand-new equipment after the contract period has expired. Another benefit is the training opportunity this represents for new technicians, who can commence their careers with smaller equipment, and graduate ultimately to the larger machines, allowing GCE to expand its technical pool. Another major opportunity is expanding into the rest of Africa, as GCE holds the continent-wide rights for its extensive product range. Venter aims to consolidate GCE’s existing dealer network by establishing new partnerships in

Africa, including representation in potential growth hubs such as Nigeria and Kenya. “We have done quite a bit of work in this regard over the past year, including supplying equipment into the Jwaneng diamond mine in Botswana.” Looking to the future, Venter says that the challenge to grow the Tennant brand in Africa, which has been represented locally for over 25 years, is to identify and differentiate new target markets. “We have redefined our markets and the spaces in which we operate, and have adapted and bolstered our sales team in order to be able to do this.” “The GCE vision has always been to be the first-choice supplier of cleaning equipment in Africa. When it comes to cleaning equipment, we want to be the natural point of contact. In order to reach this level, we have to ensure that our aftermarket service is unparalleled, with no client complaints, sufficient spares holding, and enough qualified and experienced technicians. If we can get that right, and we have in certain parts already, our growth potential will be unprecedented,” concludes Venter.

African Cleaning Review November/December 2017

pest review

How to prevent bed bugs when travelling Summer is here and you might be planning your December holidays, but have you given any thought to the risks presented by travelling and the associated exposure to bed bugs?

ince the early 2000s there has been a drastic increase in the number of bed bug infestations around the globe and mainly two factors have led to the rise of bed bugs, according to Rentokil’s Jack Lyons. These are the increase in global travel and second-hand-furniture sales.

Hotels Hotels and other overnight accommodation facilities play an important part in the spread of bed bugs. The increase in global travel has led to these facilities receiving a high amount of human traffic. This allows bed bugs to spread easily – discreetly travelling from one occupant to another. Hotels are just as much at risk of accumulating a bed bug problem as they are of spreading bed bugs. The constant stream of occupants means bed bugs can easily find their way into, and just as easily find their way out of, a facility.

Second-hand furniture In recent years, there has also been an increase in the sale of second-hand furniture. Purchasing such products for your home or business can also put you at risk of bed bugs. Furniture, such as beds and sofas, provide bed bugs with a stable and safe place to hide – crucially close to a food source. Purchasing a piece of furniture, which has a bed bug problem, can result in you unknowingly bringing bed bugs into your own environment.

How to avoid bed bugs when travelling So you’ve learnt about the role hotels and travel play in the spread of bed bugs, but how can you prevent this? Well, you’ll be relieved to hear that

African Cleaning Review November/December 2017

there are a few techniques you can adopt to ensure bed bugs don’t ruin your summer holiday.

Check your hotel room for bed bugs When staying in a hotel or any other overnight accommodation while on holiday, inspecting the room for bed bugs can help ensure you don’t find yourself giving these biting insects a free ride back to your home.

How to inspect your hotel room for bed bugs When checking your room for bed bugs you should inspect the following: • Bed – Check the mattress and bed frame • Bedside cabinets – Check the drawers as well as behind and underneath the cabinet • Wardrobes and skirting boards – Thoroughly inspect the wardrobes and the gaps between skirting boards and walls • Sofas and chairs – Inspect the cushions; pay close attention to the seams • Luggage stands – Check the webbing as well as the joints

What should you be looking for? • • • •

Live bed bugs Bed bug eggs Dark/black stains Shedded skin

Use luggage stands with caution Luggage stands in hotel rooms are a hot spot for bed bug activity. Bed bugs often use luggage to travel and infest a new home, because of this luggage stands are often the first point of contact for bed bugs. When staying in a hotel it’s a good idea to store your luggage in the en-suite bathroom whilst carrying out an inspection of the room.

Bed bug registry Those of you travelling to the United States or the UK may find the bed bug registry a useful tool to reduce the possibility of obtaining a bed bug problem. The bed bug registry is a free public database reporting on cases of bed bugs in hotels in North America and the UK that have shown signs of bed bug activity. This database is populated by members of the public and includes a search feature. It allows you to check if the hotel and the area you are planning to visit have had any previous reportings of bed bugs.

What to do after you arrive home from holiday So you’ve just returned home from your holiday and you’ve taken the necessary preventive steps to avoid bed bugs during your stay, now what? Well, there are a few things you can do to reduce the risk of a bed bug problem while travelling even further. These consist of making sure your luggage and your clothing are bed-bug free.

Luggage After returning from your travels it is a good idea to store your luggage outside in a shed or in your garage. As you know, bed bugs love to hitch a ride in your luggage, and can often do so without you knowing it! Keeping your luggage in these locations will help limit the spread to your home.

Clothing Bed bugs can often be found hiding among the clothes in your luggage. To avoid accumulating bed bugs in your home you should wash your clothing on a high heat. To do this successfully it is advised that you empty the contents of your bags and suitcases into black bin liners

pest review After returning from your travels it is a good idea to store your luggage outside in a shed or in your garage... bed bugs love to hitch a ride in your luggage, and can often do so without you knowing it! Keeping your luggage in these locations will help limit the spread to your home. and transfer them to your washing machine. To successfully prevent bed bugs you should wash your clothing at a temperature of at least 60Â°C, and if possible place the items into a tumble dryer for at least 30 minutes. Bed bugs are not great survivors in high temperatures. Washing clothing will help eliminate both adult bed bugs and their eggs, reducing the risk of a bed bug infestation. However, if you realise that you have a bed bug problem, the best way to get rid of it in your home or business is to employ the services of a pest control professional for expert advice and solutions. For more pest control information visit: www.rentokil-initial.co.za

African Cleaning Review November/December 2017

laundry review

Control wash cycles via a new app

new mobile app designed to make the working life of contract cleaners simpler is soon to be released by Miele. This app allows the control of wash cycles via a tablet, PC or smartphone and facilitates the saving of process data, namely: • Which mops were washed and how? • With or without disinfection? • Was the cycle successfully completed? This app communicates with Mopstar washing machines, but also other commercial Miele models, and is initially compatible only with the Android operating system. The application can access data ‘on the fly’, such as which washing machines are currently running and when the programmes are due to end. Faults are relayed in real time and automatically displayed in order to eliminate any

delay in dealing with the cause of the problem. In the archive section, the wash cycles together with the name of the programme selected and an evaluation of disinfection results can be saved for a period lasting several days. The app is part of a software package, which collates data on individual cleaning textiles. These must be labelled with a barcode or an RFID tag. Tags and labels can be scanned as required prior to each wash cycle, allowing matching loads for washing machines to be put together. A tracer slip is printed, which stays with the load. At a glance, this provides machine operators with all the information they need to select the correct programme. Depending on the application, the slip can also be scanned, and the wash cycle data then assigned automatically to individual load items. This contains all data relevant to the

wash cycle, such as temperatures. This is saved to a database to which the app has access. After washing, and as and when required, drying data can also be scanned. As the software archives information on cleaning textiles, data on how often an item has been washed and dried is available at the touch of a button, indicating how close cleaning textiles are to the end of their useful life. This allows mops and cleaning cloths to be replaced when functionality goes into decline but before any signs of wear and tear become visible.

Global PTC Best Practice Awards

INET, the international association for professional textile care (PTC) announced that the second Global Best Practice Awards (GBPA) would take place in Milan, Italy on 19 October 2018. The GBP Awards are organised by CINET in cooperation with project partners worldwide, textile cleaning trade magazines and trade show organisers, member associations, and international supplier members and will coincide with Expo Detergo 2018. The Global Best Practice Awards programme stimulates the implementation of best practice measures, service aspects, marketing and quality of the PTC industry.

Benefits offered • Profile companies among the most extraordinary business cases in PTC • Gain recognition from a worldwide audience. • GBPA 2018 will provide a benchmark and platform for the state of the art in modern PTC. • The Global Best Practice Awards and Expo Detergo International will

African Cleaning Review November/December 2017

be a starting point to shape industry developments and will stimulate innovation. With the best practices approach, CINET intends to contribute to a modern and sustainable textile care sector. Changing customer demands solicits new services and business models. Quality, sustainability, comfort and high-tech functionalities are important aspects in meeting these changing demands.

Pre-selection By inviting national associations and suppliers to nominate individual companies showing excellence in the field of sustainable and innovative businesses, CINET gathers a variety of successful business cases. National best practice awards held in a number of countries play a significant role in the pre-selection of nominees. National awards winners are automatically nominated to participate in the 2018 Global Best Practice Awards. Companies are required to submit information about their company, premises, processes, and equipment,

along with supporting material (photos, videos, presentations, etc.). All information is then assessed by an independent judging panel, with reference to the market characteristics and trends in the country of origin. Subsequently, the members of the judging panel review the nominees’ response forms and supportive information. The national judging panel will assess each nomination based on quality, sustainability, business model and service concept, and innovation. For more information about GBPA visit: www.cinet-online.com

African Cleaning Review November/December 2017

facilities management review

New and innovative approach to property maintenance BrightArk is an innovative mobile phone app, which elevates the standards of service in the property maintenance industry to a new level and largely contributes to job creation in this field. Independent service providers in this industry can now register with BrightArk to gain access to a wealth of additional sales leads, new job opportunities and extra income from a large number of home and building owners in South Africa who require property-related services.

BrightArk offers a range of benefits to those registered on the BrightArk service provider network, among others, an abundance of leads, free publicity, no limits on projects, freedom of choice, a choice of working hours, favourable material prices, easy-touse technology, a paperless operation and guaranteed payment when the work is performed to satisfaction.

roperty owners use BrightArk to find dependable, independent property- and building-industry service providers when needed. The app is easy to use. Users choose and log service requests on their mobile phones by selecting from the comprehensive services category section on the BrightArk app. This includes a short description of the service required and, if possible, also a descriptive photograph. BrightArk distributes the request to suitable

African Cleaning Review November/December 2017

service providers on their database within a 20 km radius from where the service request is logged, utilising the mobile phoneâ&#x20AC;&#x2122;s location service to ensure an applicable and speedy response. BrightArk offers a range of benefits to those registered on the BrightArk service provider network, among others, an abundance of leads, free publicity, no limits on projects, freedom of choice, a choice of working hours, favourable material prices,

easy-to-use technology, a paperless operation and guaranteed payment when the work is performed to satisfaction. The BrightArk app for property owners will be launched soon. Currently, independent service providers can register for inclusion on the BrightArk database by following this link: bit.ly/BA-signup. Registration is free. For more information visit: www.brightark.org

facilities management review

Green certification for new Discovery head office The new Discovery global headquarters in Sandton Central has become the largest, new-build project to receive a 5 Star Green Star rating by the Green Building Council South Africa (GBCSA) to date.

eveloped in a joint venture by two of South Africa’s leading property companies, Growthpoint Properties Limited and Zenprop Property Holdings, the imposing 112 000sqm resourceefficient, cost-effective and environmentally innovative Discovery head office is the largest single-phase commercial office development in Africa. From its design to construction and operation, sustainable development has been a key priority for Discovery, Zenprop and Growthpoint. Growthpoint Properties Office Division Director, Rudolf Pienaar, comments: “We are thrilled with the 5 Star Green Star certification achieved for this development, especially considering its scale and complexity. The new Discovery head office is now among the most environmentally sustainable and efficient buildings in South Africa. Green building plays a key role in providing spaces in which businesses can thrive.”

GBCSA Executive Director: Certifications, Manfred Braune, points out: “A 5 Star Green Star rating for a building of this size would have been a challenge to achieve, and we congratulate the entire team involved in this remarkable project. The combination of low-tech and hi-tech is outstanding, ensuring the perfect marriage of load reduction through passive features with technology that ensures optimal efficiency.” Aurecon is responsible for overseeing the delivery of the developers’ and Discovery’s green intent for the building. Features of the new building, which have contributed to the rating, include energy optimisation through the advanced design features and building services. High-efficiency air conditioning leverages an outside air economy cycle and indoor air CO2 monitoring. Added to this is low-energy lighting, occupant control and daylight optimisation, as well as the building’s standout high-performance double-glazed curtain wall.

The building is wrapped around a series of sunlit atria that plug into a central concourse. The design of the atria and skylights results in an abundance of natural light without compromising occupants’ comfort and energy performance. Grey and rainwater systems, efficient sanitary fittings, an efficient irrigation system and waterwise landscaping contribute to the building’s optimal water performance. Located on the corner of Rivonia Road and Katherine Street, diagonally opposite Sandton City and one block from the Sandton Gautrain Station, the building comprises three linked office towers, which consist of a ground floor, eight office floors and a roof level, which holds Discovery’s sports facilities. It will also offer nine basements with over 5 000 parking bays. Discovery, a proudly South African-born, global company with health, life and short-term insurance operations is expected to take occupation of the property towards the end of 2017.

African Cleaning Review November/December 2017

facilities management review

New solar farm at mall boosts energy savings Emira Property Fund has installed a R16 million solar farm on the roof of its Randridge Mall in Randpark Ridge, Johannesburg. This innovative project continues Emira’s drive to add more renewable-energy solutions to its quality portfolio of properties across South Africa as part of its sustainability strategy.

he photovoltaic (PV) solar farm, comprising 10 900 panels, produces approximately 1.2MWh of electricity. The is Emira’s second solar installation and follows its successful solar power pilot project launched in 2015 at its Epson Downs Shopping Centre in Bryanston, which produces around 271kWp and saves over 515 000kWh each year. The new solar installation at the 22 500sqm Randridge Mall is set to save a massive 2GWh of electricity every year. It is estimated that over

African Cleaning Review November/December 2017

15 years, the use of this solar power will save Emira over R40 million on its electricity costs at the mall. Justin Bowen, Development Manager at Emira, comments: “Our pilot solar power project has proven to be a success and delivered real, tangible benefits that we are excited to extend to Randridge Mall. At the same time as driving down electricity consumption and costs, our increased use of renewable-energy further reduces Emira’s carbon footprint.” Emira once again partnered with

Bright Black Solar to supply and install the solar power system at Randridge Mall. Its panels were specially imported and manufactured by Canadian Solar/Jinko, and it uses SMA inverters. Bowen believes that there is potential to use more renewable solar energy at other properties in Emira’s portfolio. “We are assessing further opportunities for using on-site renewable-energy generation and reducing electricity consumption at other properties, in the near future.”

advertorial GAR

Aftermarket service key to lowest total cost of ownership

Goscor Access Rental (GAR) prides itself on its 24/7 aftermarket service and for this reason stresses the importance of proactive back-up service in ensuring that customers benefit from the lowest total cost of ownership. Any breakdown or equipment failure in the field not only leads to downtime and reduced productivity, but also has longer-term implications for customer retention and loyalty – especially if the response to an emergency is deemed as tardy or ineffective. This is the warning given by National Technical Manager, Martin Welmans. “The truth of the matter is that aftermarket support is probably your greatest selling asset. If customers experience problems, and you do not attend to them quickly enough, there is a great probability of losing them. That is why we strive for 24/7 aftermarket support. It is critical for us as a rental company to ensure that our equipment is up and running for as long and as effectively as possible.” GAR has a standard policy of responding to any breakdown, fault, or problem within a two-hour period. If it is then deemed that the equipment cannot be repaired within a further nine-hour period, a replacement unit is provided. Welmans points out that every item of equipment has a prominent decal attached to it displaying all relevant contact details, including that of the managing director; such is the company’s dedication to rapid response and turnaround time. The key to minimising costly downtime on any equipment boils down to regular inspection and maintenance. “Before any equipment leaves our yard, it is thoroughly tested and inspected. We do not compromise on ensuring that our equipment is fit for use,” Welmans stresses. This includes a pre-delivery workshop inspection carried out by trained technicians, followed by a thorough vetting in terms of quality assurance by the workshop manager. In addition, GAR maintains an extensive inventory of critical and normal spares in order to be able to deal with the most common equipment failures and problems.“ Welmans points out that the company’s relationship with the customer does not end with the sale itself. “Our sales team trains the end users to ensure their full confidence in being able to operate the equipment correctly and with maximum effectiveness and efficiency.” This comprises both handover and operator-licence training. “We strive to provide a comprehensive service to our customers, which includes aftermarket support. You can have a big range, but if a single piece of equipment goes down and a customer cannot complete a project on time, then he is displeased. Therefore, we need to be aware of the business imperatives of our customers at all times,” Welmans concludes.

new products German engineered walkbehind sweepers The renowned Haaga range of sweepers is now available in South Africa through local agent BLT (Pty) Ltd. Sweepers range from entry-level machines for domestic applications, to high-power sweepers for use in commercial and industrial areas. “Haaga sweepers, best known globally for efficient cleaning, easy operation and extended service life, feature a patented sweeping system, which consists of two counter-rotating disc brushes that cut under the waste and push it directly into the waste container. These disc brushes protrude on each side of the machine for greater sweeping performance,” explains Ken Mouritzen, BLT. Course or fine waste – including sand, paper and beverage cans – is collected easily and is not driven over or pushed in front of the sweeper. “Haaga walk-behind sweepers, with comfortable, height-adjustable handles, are easy to push because of the beltless drive design. A variable brushheight-adjustment mechanism ensures optimal cleaning performance on various types of surfaces and additional guide rollers enable easy sweeping along curbs and walls. Robust sweepers, with advanced turbo disc brush technology, are recommended for professional

applications. These machines have a fine-dirt brush at the back of the unit for sweeping twice in one step, collecting even the finest debris. The intelligent airflow design ensures efficient dust control. The air containing dust is cleaned within the machine and returned to the sweeping cycle. Walk-behind sweepers in the new Haaga 355 series, featuring a turbo sweeping system, are suitable for areas of up to 500 square metres. The lightweight Haaga 400 series, with a double sweeping turbo system, is particularly suitable for use on surfaces of more than 2 000 square metres. Sweepers in the Haaga 600 series are suitable for areas up to 3 000

square metres – especially for use in commercial properties, professional cleaning, petrol stations, workshops, car parks, factories, warehouses or production facilities. These manoeuvrable machines require no pushing, merely guiding. Batterypowered units, which are hand steered, have a running time of up to 120 minutes. Haaga sweepers are available from BLT on a sales or rental basis and are supported by a full repair, parts and maintenance service plan throughout South Africa. For more information about the range of Haaga sweepers contact: ken@biglifttrucks.com

Cleaning up to the 50th floor with new cleaning drone Abseiling down high buildings risking lives and possible injury could soon be a thing of the past with the introduction of a new cleaning drone concept from CleanCopter. Robotics professor Stephan Kallweit, together with building cleaning contractor Uwe Böhme, developed the unique cleaning drone. A small version of the CleanCopter was on display and demonstrated to visitors at the recent CMS 2017 exhibition held in Berlin, Germany. According to Professor Kallweit it is anticipated that a larger version of the

African Cleaning Review November/December 2017

CleanCopter will be ready for production within two years. “They are able to fly autonomously, up to the 50th floor level of facilities and beyond if required,” said Kallweit. The CleanCopter is a combination of an autonomous heavy-lift multicopter and a highly effective cleaning gadget. The CleanCopter combines the manoeuvrability of a multicopter system with effective and environment friendly cleaning technologies. Its main field of operations is barely accessible glass surfaces both indoors and outdoors.

The current prototype is based on an octocopter with a lift capacity of around 8 kilograms. Therefore, it is capable carrying the cleaning gadget and features multiple sensor devices to examine its environment. The cleaning gadget consists of a carbon framework and two continuously rotating brushes. Due to bay-mounted supply pipes the interaction between the cleaning gadget and the airflow of the propellers is decreased to a minimum. The CleanCopter uses only de-ionised water. Continues >>

new products The CleanCopter operates by using only very slight brush pressure on the glass facade.” While ascending the building it can clean between10 and 15 square metres at a time. It is intended that the final version will carry up to three litres of water. The creators of this drone envisage that cleaning companies that are required to clean large glass frontages on high-rise buildings, or inaccessible external facades will use it. “On completion between 3.5 and 5 million Euros will have been spent on development”, says Böhme. They were at the CMS exhibition to find joint venture partners from among manufacturers and potential users. For more information visit: www.cleancopter.com

Introducing the new Hako Scrubmaster B120 R to remove particularly stubborn dirt. In addition, the slow mode can be activated to reduce the speed to a maximum 3.5 km/h in particularly sensitive areas. These features ensure that all cleaning tasks are carried out in line with on-site requirements, at any given time and without complicating the operating process. A brush and pad wear indicator informs the operator when the working tools need changing. The brush discharge system enables fast and easy changing of the brushes while the fold-out cleaning stripper provides easy access to the brush unit. For more information about the Hako range contact: woutern@eiegroup.co.za

Airports, train stations, shopping centres: Hako’s new ride-on scrubberdrier carries out all cleaning tasks in highly frequented buildings, providing large area performance as well as high levels of flexibility and manoeuvrability. The machine is available in four different working widths, with disc or cylindrical brushes. It is equipped with a 120-litre solution/ recovery tank, features a small turning circle and clearance width and makes cleaning floors particularly comfortable and efficient mainly due to various ingenious details such as the ergonomic seat and the one-button operating system. The machine’s compact design enables particularly efficient wet

cleaning even in confined areas. Its front-wheel drive with a 90-degree steering angle enables the Scrubmaster B120 R to make a complete U-turn in aisles as narrow as 179 cm. Clients can choose between two 75 or 90 cm disc brushes and two 70 or 85 cm cylindrical brushes to meet their individual cleaning requirements. The brush head protruding to the right enables cleaning close to walls and edges. Depending on the selected cleaning tools, the machine provides an area performance of between 4 500 and 5 800 square metres/hour. Another practical feature is the boost function; this function allows the driver to increase both the brush pressure and water flow temporarily, for example,

African Cleaning Review November/December 2017

people and events NCCA Gauteng branch South Africa’s National Contract Cleaners Association (Gauteng branch) elected a new executive committee at a branch meeting held during September at the premises of Goscor Cleaning Equipment. Pictured from left to right are: Arthur Bath (Siyaya Skills Institute), Dave Reynolds (Supercare Cleaning), Patrick Makhubela, National NCCA Chairman (Neledzi Cleaning Services), Janine Botha (Numatic International), Pieter van der Westhuizen, NCCA Gauteng Vice Chairman (Afriboom), Sipho Buthelezi, NCCA Gauteng Chairman (Tsebo Cleaning Services). Front: Sandy Deale (NCCA Gauteng branch Administrator).

Safic annual Beerfest

At the function, NCCA National Chairman Patrick Makhubela was presented with a consolation prize for narrowly missing out on the Safic sponsored R100 000 hole-inone prize at the NCCA golf day. Presenting the Cleanfix vacuum cleaner are Fred Platt (left) and Gavin Kettle (right). Note the closeness of the ball to the pin on the picture.

Safic held their annual Beerfest function at the Accéntuate premises during October. Guests were welcomed by Accéntuate CEO Fred Platt. Pictured here enjoying good fellowship are Keith Matier, Doug Cutter, Patrick Makhubela, Fred Platt and Gavin Kettle.

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