African Cleaning Review JulAug'16 issue by African Cleaning Review

PROMOTING PROFESSIONAL HYGIENE AND CLEANING

July/August 2016 | R50.00 (incl. VAT)

The communication evolution Healthcare facility hygiene insight Keeping hands healthy this winter Waste management review

contents JULY/AUGUST 2016 Vol 17 No. 4 Prime Cleaning Suppliers is a leading South African cleaning solutions supplier, established in 1996. Prime Cleaning Suppliers have spent a number of years building strong brands, many of which have been tested by the SABS 1828 and 1853 standards and carry their mark of surety, which gives the customer confidence when using the products. All disinfectants are registered as per Act 29 and compliance to the VC8054 compulsory specification for disinfectants. Prime Cleaning Suppliers’ complete cleaning solutions covers paper products/dispensers, cleaning chemicals/disinfectants, floor care machines and cleaning sundries. Prime Cleaning Suppliers have an ongoing commitment to ensure the best longterm solution to their customer and represent the following brands: Aquarius, Kleenex, Scott, Wetrok, Wypall, and Rubbermaid Commercial Products.

Opinion

Industry News

The communication evolution Fleet management system now tracks entire cleaning fleet Workers to benefit from UCT insourcing agreement Partnership to enhance cleaning product distribution in Africa Eco-friendly car wash system launched in townships CE Marking brings hands-free cleaning to 33 European countries Judge orders multi-service firm to pay owing wages British Cleaning Council reacts to Brexit vote

African Cleaning Review is aimed at end users, contractors and suppliers of products and services to Africa’s Cleaning, Hygiene, Maintenance, Pest Control and Facility Management Services industries. It is published every other month by: e-squared publications. Tel: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Fax: +27 (0) 86 672 4794 PO Box 1976, Halfway House, 1685, South Africa Email: africancleaningreview@cleantex.co.za Website: www.africancleaningreview.co.za @AfricanCleanRev Publishing Editor: Johann van Vuuren +27 (0) 11 238 7848 Email: africancleaningreview@cleantex.co.za Advertising: +27 (0) 11 238 7848 Email: africancleaningreview@cleantex.co.za Administration and Accounts: Nandé Jacobs Email: africancleaningreview@cleantex.co.za All editorial contributions can be sent to the editor who reserves the right to publish editorial based on the strength of its content. No articles or photographs may be reproduced, in whole or in part, without written permission from the publishers. Although every effort is made to ensure the accuracy and reliability of material published in African Cleaning Review, e-squared publications and its agents can accept no responsibility for the veracity of the claims made by contributors, manufacturers or advertisers. Copyright of all material published in African Cleaning Review remains with e-squared publications and its agents.

Features

Healthcare: 10 • Understanding floor care needs within healthcare facilities • Hospital housekeeping best practices • The importance of thorough hospital washroom cleaning 26 Waste management: • Recycling: Convincing the sceptics

Advertorial

Top cleaning equipment company presents pristine floors at Super Spar

Laundry Review

Laundry and dry cleaning showcase draws global audience Solutions and visions for ‘smart’ textile service provision

FM Review

New Products

JHI secures appointment to manage Old Mutual properties New DOH building wins green accolades GBCSA CEO to retire JLL™ to acquire UK-based property maintenance leader Integral New high-pressure steam cleaner Tackling an environmental issue head-on KCP* introduces Scott® – branded towel dispenser New Deb Stoko® range combats occupational skin issues Introducing the large area cleaning specialist

People and Events

Valuable insights for Goscor customers during Tennant factory tour

September/October issue • Automotive wash systems • High-access cleaning

November/December issue

Educational

How to keep hands healthy this winter Is antibacterial agent triclosan safe?

Upcoming Features

• Aircare • Sustainable cleaning

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African Cleaning Review July/August 2016

from the editor

opinion

The communication evolution Following the news earlier this year that the inventor of the email and the

Expanding our digital presence

selector of the ‘@’ symbol, Ray Tomlinson, passed away, Vectair Systems decided to review his invention and how it changed the way in which we communicate, both personally and professionally.

We have already passed the halfway mark of this year, yet, as the year progresses, the momentum of industry news and technological developments reaching our office grows continuously. This is a moving development, and we hope the trend continues unabated as it allows this magazine, the voice of the industry, to report extensively on developments across the full spectrum of the facility maintenance sector. This mid-year issue of African Cleaning Review conveys news relating to recently forged industry partnerships, developments relating to insourcing at educational facilities, an ecofriendly car wash system stimulating entrepreneurship in townships, and a report on a recent study relating to the safety of the antibacterial agent triclosan. In order to convey these and other industry news developments in real time, we have made a decision to introduce an interactive digital Newsflash e-newsletter in order to convey breaking news to our burgeoning email database on a more frequent basis. The Newsflash will, in future, link readers to our existing website portal, digital magazine and social media platform, thereby growing audience interaction by means of multiple media interfaces. We trust that you will find this issue, with insights on matters relating to keeping hands healthy, healthcare hygiene, ‘smart’ laundry trends, FM developments, recycling and the latest products, an informative read.

uring the past 20 years, the Internet has exploded, and there is an ever-increasing desire to communicate via email or through social media rather than picking up the phone. From a business perspective, a number of websites do not provide contact numbers for customers to speak to a customer service rep anymore, instead relying on an online contact form to provide the information for them. However, sometimes you need to talk to a person, particularly if it is to raise complaint about a product or service, so a company that does not allow for phone conversations can immediately raise suspicion about their authenticity or their customer care. Outside of business, in personal relationships and networks, the ageold method of calling your family and friends to make social plans or just to talk casually has, in some instances, been replaced with various social media platforms, whether it’s Facebook or Twitter. Even instant text messaging through platforms such as WhatsApp, has reduced the ‘need’ for people to actually hear someone’s voice via a telephone. The question is, is this a good thing?

has turned into an imperative part of how we mostly communicate with each other. According to research firm The Radicati Group, Inc., there were 929 million business email accounts and 507 billion emails sent per day in 2013. An electronic mail is delivered extremely fast. They are essentially free (when using broadband) and do not have any real costs associated with using them, as opposed to phones. It allows the sender to reach multiple people at once, spreading the message you want to convey to more people, more efficiently. Since 1993, email has increasingly become an integral part of everyday life, while the common methods of delivering mail have gradually subsided. In addition, an email can be seen as a more convenient way of communicating than a phone call, and allows the recipient to answer any questions in their own time. Email addresses can be remembered easier than phone numbers, as remembering someone’s name is far easier than remembering 10 or 11 different digits. Emails are easy to track and provide the sender and recipient a reminder of what is being discussed – something that a phone call can lack and sometimes discussions get lost or the point is missed.

The rise of email

Just pick up the phone

In an interview Ray Tomlinson once said that he created email “mostly because it seemed like a neat idea”. The first email was sent between dual machines that were side-by-side. That neat idea

In 1875, when Alexander Graham Bell was granted a US patent for a device that produced clearly intelligible replication of the human voice, it was to change communication forever –

opinion

In an interview Ray Tomlinson once said that he created email “mostly because it seemed like a neat idea”. The first email was sent between dual machines that were side-byside. That neat idea has turned into an imperative part of how we mostly communicate with each other. the telephone was born. Fast forward 141 years and with the emergence of email, there has been a common criticism of modern-day communication: It is not personal enough. The phone forces you to be more emphatic and more accurate. It is a more personal touch than an email or text message. In a business sense, providing a phone number or call line for your customers to get in contact can be seen as a quicker way of resolving any issues. Sometimes online contact forms are filled out and no response is received – which can be highly frustrating. Yes, email is delivered instantly. But it’s not read or responded to instantly

the majority of the time. There’s a high chance that if you make a call, you’re going to get a response right away. Even leaving a voicemail message will move you quicker toward resolution. Too many people hide behind computers or their mobiles, and email or text either their family, friends or colleagues. Picking up the phone and calling someone is a step towards a ‘personal touch’. It’s easy to maintain great relationships and strengthen your network through phone calls.

Striking a balance When it comes to success, there’s nothing better doing than business with a personal touch, people want to

feel wanted and important – a phone call makes things seem important. Unfortunately, email is, by nature, impersonal and removed. On the flip side, however, emails are a great way to correspond with people in different time zones and sometimes phone calls can be intimidating and inconvenient for people in an ‘on-the-go’ world. The recipe to good communication requires a balance of both – sometimes an email is required, sometimes a phone call. An email-only policy provides a bit of an impersonal customer service technique, whereas a phone call-only approach makes things too personal and what’s convenient for the caller, might not be for the recipient. Vectair Systems are global experts and innovators in air care and odour control, hand washing and skincare, surface care, feminine hygiene sanitary disposal, infant care and products specifically designed for the ‘away from home’ washroom. For more information, visit www.vectairsystems.com.

Promote your company in The Source of Workplace Hygiene Solutions! Reach your target market cost-effectively by advertising in African Cleaning Review. The direct link to end-users, building service contractors, FM service providers and key institutional sectors. Contact us for more information regarding cost-effective advertising options: africancleaningreview@cleantex.co.za | www.africancleaningreview.co.za

African Cleaning Review July/August 2016

industry news Fleet management system now tracks entire cleaning fleet

ealed Air’s Diversey Care division has expanded the capabilities for its TASKI IntelliTrail fleet management solution: The system can now be mounted on both TASKI and competitor floor care machines and non-scrubber assets, such as vacuum cleaners, cleaning carts and burnishers, to track the entire fleet. Additionally, IntelliTrail’s new Monthly Fleet Summary Report proactively highlights areas in need of attention and even suggests improvements to benefit the bottom line. Says Jan Willem Tinge, Global VicePresident Facilities and Machines, Diversey Care: “Being able to collect data from any floor care asset, regardless of the manufacturer, is a great advantage for facility managers. “With IntelliTrail, we’re enabling remote monitoring and analysis of floor care assets to help organisations solve floor care and machine maintenance issues with ease.” IntelliTrail combines smart technology, GPS tracking and web applications to

provide managers with real-time visibility of fleet performance. The device is simple to install, and provides managers with machine data including geographical position, run time and lost assets. The Monthly Fleet Summary Report proactively manages operations by giving managers 24/7 instant access to actionable data. The report highlights the top three actions needing attention, top sites with variance in operating hours, battery state, crashes and more.

Customers who purchase a TASKI scrubber-dryer during August can trial the cloud-based fleet management system for free for a period of six months. IntelliTrail is part of Diversey Care’s expanding Internet of Clean platform, which includes a variety of connected technology solutions for commercial cleaning. For more information, visit https://sealedair.com/intellitrail.

Workers to benefit from UCT insourcing agreement

niversity of Cape Town (UCT) ViceChancellor Dr Max Price announced that a historic insourcing agreement between UCT management and National Education, Health and Allied Workers Union’s (Nehawu) Joint Stewards Council came into effect on 1 July this year. During 2015, Nehawu forged an alliance between workers and students, which eventually

African Cleaning Review July/August 2016

forced the university’s hand to change its outsourcing policy. According to Nehawu UCT Joint Shop Steward Mzomhle Bixa, it has taken workers a decade of struggle to bring outsourcing to an end with the assistance of the worker-student alliance. Bixa says that class-three workers, including cleaners and gardeners who had previously been earning just over R3 000 a month, will now be taking home in excess of R7 500 a month. “The increase in salary and benefits, including medical aid and opportunities for family members to study at the university for free, will no doubt satisfy the workers,” he adds. The employees being insourced will be contracted to UCT on a full-time basis by TurfWorks, G4S, Sibanye, Metro Cleaning

Services, Supercare Cleaning and C3 Food Services. Staff from C3 Food Services will be insourced when their contracts end in 2019. Price says that the university has been working hard to ensure that operational processes are in place for a smooth transition. “To facilitate an insourcing project of this complexity and magnitude, we have decided to keep the current model of operation intact. Greater efficiencies will be introduced on a gradual basis,” he says. Price explains that a question most often asked about insourcing relates to its cost to UCT and the impact on the austerity measures in progress. “There is no doubt that the insourcing project has added to the university’s challenge of financial sustainability.”

African Cleaning Review July/August 2016

industry news Partnership to enhance cleaning product distribution in Africa

ersonal protective equipment (PPE) manufacturer and distributor North Safety has expanded its range by adding Reinol-Janek Chemicals’ cleaning products to its extensive offering. The partnership between ReinolJanek and North Safety officially came into effect during October 2015. All North Safety employees have undergone product training to ensure that they are sufficiently equipped to assist clients, while all North Safety branches are being supplied with hand cleaners, degreasers, hand washers, as well as hand and foot creams. Reinol-Janek was established in Johannesburg in 1982, and is an SABSaccredited chemical manufacturer

of hand cleaners, general purpose cleaners and degreasers, as well as cleaning-related chemicals for industrial, commercial and retail markets. Today, the company employs 49 people and exports to Australia, New Zealand, Mozambique, Zimbabwe, the United Kingdom and Germany. Reinol-Janek Director Trevor Kempster explains that the company relies on distributors in getting its products to the end-user: “The partnership will give us access to the North Safety customer base and an entry into the sub-Saharan African region, as North Safety has a very active Africa division. We are here to assist North Safety with any cleaning issues that its customers need solutions to.”

Trevor Kempster Kempster highlights that the partnership is a positive move in the right direction as North Safety previously did not stock any products in the cleaning category. For more information, visit: www.northsafety.co.za.

Eco-friendly car wash system launched in townships

auteng MEC for Economic Development, Environment, Agriculture and Rural Development, Lebogang Maile, together with Eco Wash and Thandolwethu Investment, launched the environmentally-friendly Eco Car Wash pilot programme in Sebokeng, a township located near Vanderbijlpark, during June. The programme, aimed at rolling out Eco Car Wash machines at township car washes, seeks to save water while stimulating entrepreneurship, revitalising township economies and addressing unemployment among the youth.

African Cleaning Review July/August 2016

The Eco Car Wash initiative reflects the Gauteng Provincial Government’s commitment to transform, modernise and re-industrialise the province amid global and national economic challenges. The first phase has seen 20 township businesses receiving the Eco Car Wash units at an event held at Vumisa’s Car Wash in Sebokeng. “The car wash industry is worth R1 billion. We want to cater for the mushrooming car washes in our townships,” says MEC Maile. For the first phase of the programme, the Department has spent R70 000 per mobile dispensing unit and they believe the spin-offs of this project will be worth the money. Maile says that the programme has already started creating jobs. “These machines are operated by two people. We expect 40 people to benefit from this pilot programme, the success of which will see us rolling it out across Gauteng,” he adds.. One of the benefits is that it will assist in water conservation. The manufacturers of the Eco Car Wash Machine claim

that the mobile units utilise only one litre of water to wash 20 cars. According to Eco Wash, the Mobile Dispensing Unit includes all the necessary elements to ensure premium exterior hand car washes. The system does not have to be connected to a water or electricity supply – it is totally self-sufficient and is able to work all day without being refilled. It also contains biodegradable cleaning products that are not harmful to the environment and saves water by using a minimal 300ml of liquid instead of 250 litres used at conventional car washes. The units are fully independent and will not leave foam, water or dirt on the floor. Eco Wash is in its fifth year of operation and boasts a growing ‘footprint’ around South Africa in over 500 locations. These include car dealerships, service stations, office parks, shopping malls, golf clubs, panel beaters and fitment centres. For more information, visit www.ecowash.co.za.

industry news CE Marking brings hands-free cleaning to 33 European countries

ealed Air Corporation, and its Diversey Care division, recently announced that it has achieved CE Marking for its TASKI Intellibot SWINGOBOT 1650 machine. The demand for automated cleaning machines is growing rapidly, particularly in the world’s developed countries. This is due to significant advances in robotic technology, labour shortages and the need for higher productivity in daily or routine cleaning tasks. Sealed Air Corporation has also received a surge of interest in the machines from European buyers. The achievement of CE Marking means

that Diversey Care can now answer that demand. Machines have already been shipped to customers in the UK, Benelux, Scandinavia, France, Spain and Germany, where facility service provider ISS has purchased three units for evaluation ahead of a possible world-wide adoption. Anders Dedenroth Høj, Cleaning Category Manager of ISS Global Procurement and Supply Chain organisation, welcomed the award of CE Marking, saying: “At ISS, we are focused on servicing our customers and helping them reach their purpose by thinking creatively and taking advantage of the latest innovations.

This is exactly what we intend with these machines. We believe that effective, hands-free machines offer us a chance to rewrite the playbook when it comes to effective and economic cleaning of our clients’ buildings.”

Judge orders multi-service firm to pay owing wages

he Durban Labour Court ordered KZN multi-services company Gumede Protection and Cleaning CC to pay over R100 000, plus interest, in unpaid wages to its workers. The Labour Department (DOL) took the company to court, following several complaints from its employees that they were owed wages, overtime, annual leave and bonus payments.

In a statement, the DOL said that workers’ complaints were confirmed during an inspection, and the company was found to have contravened the Basic Conditions of Employment Act (BCEA). A compliance order was issued to the company, requesting that the workers be paid. When the company failed to comply with the compliance order, the matter was

taken to the Labour Court. Judge Whitcher ruled that the company be fined an amount of R4 500 and ordered that it settle the R119 248.16 in unpaid moneys to employees. In addition, the court also ruled that Gumede Protection and Cleaning CC pay the employees at an interest rate of 9 percent or the ruling interest rate per annum.

British Cleaning Council reacts to Brexit vote

n 23 June, following months of campaigning, the British people voted that the United Kingdom (UK) should leave the European Union (EU). The British Cleaning Council (BCC) took a decision some months ago to remain neutral, and that remains the case even following the result of the vote. However, with much political and economic uncertainty around its importance, the BCC reiterated that it

African Cleaning Review July/August 2016

remains committed to its core values and will continue to champion the UK cleaning industry at every opportunity. In an official statement, the BCC stated: “Whatever the outcome of the Brexit negotiations, Europe remains a very important market for the UK cleaning industry, and every effort should be made to make the transition to a non- EU state as smooth as possible. There are many EU nationals

working in the UK cleaning industry and their hard work and commitment is extremely important for the buoyancy of the industry. “The UK cleaning industry also has strong links to partners in Europe, and we are determined to keep those links strong, and we will be extending a very warm welcome to visitors from across Europe at next year’s Cleaning Show at the Excel Arena.”

African Cleaning Review July/August 2016

feature healthcare hygiene

Understanding floor care needs within healthcare facilities What role does effective floor care play in maintaining high standards of hygiene in healthcare facilities? For the modern hospital-cleaning specialist, hygiene is the science of maintaining and nurturing health by means of cleaning and disinfection, thereby helping to prevent the spread of infection. Healthcare facilities are under continuous pressure to reduce costs without compromising patient well-being, and cleaning is one of these costs. By not paying sufficient attention to detailed implementation of the cleaning programme, a hospital is likely to also lower its defences against infections.

ealthcare Acquired Infections (HAIs) are the most frequent adverse event in the healthcare sector. About 4 million patients are estimated to acquire a healthcareassociated infection in the EU each year. The number of deaths occurring as a direct consequence of these infections is estimated to be at least 37 000, and these infections are thought to contribute to an additional 110 000 deaths each year. Approximately 20-30 percent of healthcare-associated infections are considered to be preventable through the implementation of intensive hygiene and control programmes. According to the US Centers of Disease Control (CDC), 1.7 million patients are infected each year during hospitalisations in the US. Sadly, more than 99 000 people die each year, with the financial burden running as high as $40 billion a year. With 93 percent of traditional laundered cloths found by the American Journal of Infection Control to contain bacteria that could trigger HAIs, it comes as no surprise that an estimated minimum of 20 percent of cases are preventable by implementing sounder cleaning regimes. The NHS National Patient Safety Agency’s (NPSA) Revised Healthcare Cleaning Manual hails microfibre as the number one cleaner of choice, however, with some cloths containing as little as 20 percent microfibres, it is essential that a high-grade 100 percent microfibre cloth is chosen for the most effective results.

African Cleaning Review July/August 2016

Research has revealed that surfaces in hospitals and other healthcare facilities – specifically touch points, i.e. privacy curtains, bedrails, door handles, sinks, countertops, etc. – are points of contamination. Even with protocoldriven housekeeping and laundering, re-contamination occurs. Hygienic cleaning at elevated levels is absolutely critical to the success of any infection control programme. “However, cleaning large floors areas is the daily challenge faced by cleaning teams in healthcare facilities. Every day thousands of square metres of floors have to be cleaned to a high standard of hygiene – this is why the cleaning of healthcare facilities need to be performed by professionally-qualified operators utilising the correct floorcare tools,” says Jean-Pierre Lebrun, Floor Care Group Product Manager at Nilfisk. Gavin Herold, General Manager of Nilfisk SA, says: “Hospitals may well be reducing the defence against infections by cutting the cost of cleaning, paying less attention to detail, cleaning as quickly as possible, reducing the number of staff hours and overlooking staff training and skills levels.” Herold went on to say that the most dangerous type of dirt is dry dust, which can float in the air for

hours. “Dust can be regarded as the raft that moves bacteria from one area to another. Many hospitals wet-mop the floor with damp ‘string’ mops, but for bacteria to proliferate, you need to add just one ingredient: Moisture. Adding disinfectant to the water does not help either, because the floor needs to be wet for at least five to 10 minutes before the bacteria count will be reduced.” Herold recommends that hospitals use a disposable product, such as a Masslinn cloth. This dry system reduces bacteria by up to 70 percent. A similar system is Quick & Clean, which can be used for cleaning above the floor surfaces like bedside tables and TV control buttons. “The cleaner uses a fresh impregnated cloth for each wardroom. This way, you can reduce the chance of cross contamination significantly,” he explains.

Masslinn cloth dry cleaning system can reduce bacteria by up to 70 percent.

feature healthcare hygiene

Research has revealed that surfaces in hospitals and other healthcare facilities – specifically touch points, i.e. privacy curtains, bedrails, door handles, sinks, countertops, etc. – are points of contamination. It is a widely known fact that by not completing a course of antibiotics, it merely strengthens bacteria’s resistance. “Exactly the same happens with environmental bacteria, it can develop a resistance to the disinfectant dilution. Collecting and removing dirt in its dry form is a far better method,” says Herold. There are three types of dirt that need to be removed from hospital floors, namely wet/sticky dirt, dry dirt and black heel and scuff marks. Each of these categories of dirt needs to be removed as efficiently and hygienically as possible by utilising the correct procedures.

Efficient machines “A wide range of floor care equipment is available to the healthcare market in the form of scrubber-dryers in walkbehind, stand-on and ride-on models. These scrubber-dryers use a detergent dispensing system that allows the operator to use the minimal amount of detergent needed for cleaning an area, while providing a burst of power in heavily-soiled areas. These machines

feature a quiet mode that permits daytime cleaning in sound-sensitive areas. Also, minimal water use can reduce a facility’s water consumption. Paired with a squeegee design, they leave floors dry in a single pass,” says Lebrun. The size of the scrubber-dryer required depends on the surfaces to be cleaned: Big ride-on scrubber-dryers are recommended for large corridors and compact models for rooms inside the service areas or in sensitive applications. Using and keeping a scrubber-dryer inside the same service area avoids contamination across healthcare facilities. Wet vacuum cleaners can be used to absorb all kind of liquids. Dry vacuum cleaners can be used with HEPA exhaust filters to remove dust everywhere without contamination.

Spot mopping To remove the wet/sticky dirt, spot mopping is carried out using a microfibre mop head. A freshly laundered mop head is to be used for each wardroom.

The major difference between a microfibre mopping system and traditional Kentucky wet mopping is that, immediately after use in one wardroom, the microfibre mop head is placed in a separate bucket on the cleaning trolley. At the end of the cleaning shift all the microfibre mop heads that have been used are then laundered. Cost savings can be quite substantial, considering that one microfibre mop head will last for up to 12 months. Hospitals normally consider themselves lucky if their Kentucky mops survive two months before replacement is necessary. The risks of not embracing this new technology are far outweighed by the consequences of non-implementation. Applying microfibre wet mopping technology leads to substantial benefits, including reduced labour and chemical usage, improved ergonomics and, most importantly, infection control.

Dust sweeping As previously stated, dry dust is the most dangerous type of dirt found on hospital floors. While many hospitals prefer using the Kentucky long-hair mop, its major disadvantage is that it adds moisture to the bacteria, leading to rapid multiplication in the number of bacteria on the floor (bacteria can also develop a resistance to the concentration of a disinfectant solution). Collecting and removing dirt with a Masslinn one-room cloth is by far a superior method.

African Cleaning Review July/August 2016

feature healthcare hygiene

Buffing/Burnishing Buffing or burnishing the floor is carried out using a single disc machine. It is important to note that buffing and burnishing makes a relatively small contribution to the microbiological aspect, but a very significant contribution to the visual aspect of floor cleaning. To the layman, a shiny floor appears to be

African Cleaning Review July/August 2016

a clean floor. Research has shown that it is possible to have dirty, shiny floors, and these give both patients and hospital staff a false sense of security. The hygienic contribution that buffing and burnishing achieves is to ensure that the floor surface is smooth so that dust sweeping with a Masslinn is able to achieve optimal dust removal results.

The modern approach is to eliminate unnecessarily frequent buffing and burnishing of the floors. This enables cleaning professionals to reduce costs without compromising cleaning standards. A practical example of what is being achieved in this regard is the choice of linoleum floors in wardroom areas. The recommended buffing frequency for these floors would be once per month and this clearly has significant cost-saving benefits. Efficient and cost-effective hygiene begins with a change of attitude and an appreciation of the fact that, besides selecting the correct hygienic cleaning methods and techniques, full allowance must always be made for the human factor. Personnel costs account for up to 80 percent of overall cleaning costs. This means that the quality of hygiene and cleaning depends primarily on the attitudes and behaviour of cleaning staff. Only through continual in-service training of the cleaning personnel in hygiene consciousness and hygiene discipline can appropriate standards of hygiene be consistently maintained.

feature healthcare hygiene

Hospital housekeeping best practices

Environmental cleaning and disinfection is a critical component of an infection prevention strategy within healthcare facilities. According to the US Centers for Disease Control and Prevention (CDC), one in 25 US hospital patients acquire at least one healthcare associated infection (HAI). An ideal housekeeping programme will reduce the risk of healthcare-associated infections, while enhancing the facilityâ&#x20AC;&#x2122;s image.

The following tips will assist professional cleaning services teams to create clean and safe patient-care environments:

Select the correct disinfectant

When selecting a disinfectant, consider its effectiveness against pathogens of concern, its impact on surfaces and assets, and its safety profile. Determine if the dwell time required can be realistically achieved within your cleaning processes and consider disinfectants registered with the Environmental Protection Agency (EPA).

Focus on high-touch surfaces

Some micro-organisms that spread into the environment

through skin and body fluids can cause diseases and live on surfaces for extended periods. Since hightouch surfaces near patients are often the most contaminated, they present the highest risk and require more frequent cleaning. Frequent and thorough cleaning of high-touch surfaces, such as bed rails and controls, doorknobs, light switches, bathroom handrails and faucets, helps reduce the spread of pathogens from healthcare workers or visitors to other patients.

Practice proper hand hygiene

Pathogenic microorganisms can be transferred from environmental surfaces to hands, and then to other people or surfaces.

To prevent this cross-contamination, staff should regularly wash or sanitise their hands. If hands are visibly soiled, handwashing is critical to remove the dirt from hands.

Measure what matters

Because pathogens are hard to see, it can be difficult to determine if high-touch surfaces were effectively cleaned. Instituting a programmatic approach that facilitates objective monitoring of surface cleaning and tracking those results so that gaps can be identified is the first step in a continual improvement process.

Article by Carolyn Cooke, Diversey Care VP Healthcare sector, North America.

feature healthcare hygiene

The importance of thorough hospital washroom cleaning Washroom cleaning is of the highest importance in any commercial establishment, but it’s especially crucial in hospitals because of the people who use them. Typical hospital washroom users are either sick, contagious, vulnerable to infections, or regularly in contact with vulnerable people.

llergies and sensitivities are also a concern; people with compromised immune systems may have adverse reactions to cleaning product residues left in the washroom. It’s extremely important to remove soil and kill bacteria in your hospital washroom cleaning process, and it’s just as important to use techniques that won’t aggravate any sensitivities. A recent study shows that up to one-third of hospital washrooms are not cleaned adequately, and the bacteria Clostridium difficile (C. difficile) can remain on toilets even after they have been thoroughly wiped down. This is a huge concern because C. difficile can cause illness, ranging from diarrhoea to life-threatening infections of the colon. Illnesses from this kind of bacteria are most commonly found in older hospital patients and in the elderly in long-term care. That means it is vital that hospitals clean their washrooms thoroughly to ensure no bacteria can survive to threaten patient lives.

Mops just don’t cut it Facilities that use mops alone to clean the washroom floors have nearly as

African Cleaning Review July/August 2016

much urine present after it has been cleaned as non-cleaned floors. When you use a mop on a small area of flooring then rinse it in a mop bucket, all the soil and germs that the mop has picked up get mixed in with the cleaning solution. After that, every time you dip the mop into the bucket, you’ll

in the room. Kaivac’s No-Touch Cleaning System does all that, plus it saves time and money. According to a NELAPaccredited laboratory, the No-Touch Cleaning System, used with normal tap water, removes 99.9 percent of all targeted bacteria. The system is simple enough that you can train employees

A recent study shows that up to one-third of hospital washrooms are not cleaned adequately, and the bacteria Clostridium difficile (C. difficile) can remain on toilets even after they have been thoroughly wiped down. pick up a load of bacteria to spread all over the floor in a thin layer. Rather than making the floors cleaner, you’re actually ensuring that the germs are spread over the widest possible area.

A better method The best method for hospital washroom cleaning employs only water, with no chemicals to set-off sensitivities, and removes nearly all the germs deposited

to use it in a matter of minutes. A high-powered sprayer washes down the walls, equipment and floor in the washroom, flushing soil and bacteria from the grout between tiles. A commercial-grade vacuum then removes all the water, leaving the floor surface dry and completely safe to walk on. For more information on safe hospital washroom cleaning, visit www.kaivac.com.

advertorial goscor Top cleaning equipment company presents pristine floors at Super Spar The Midwater Super Spar, located in Middelburg, will keep its shop floor spotless with a new Tennant T2 walk-behind scrubber-dryer, supplied by Goscor Cleaning Equipment (GCE). Super Spar Midwater purchased their first Tennant 2 walk-behind floor care machine from GCE three years ago in order to clean the 2000m2 shop floor. “As we are a food store, hygiene and safety are critical factors and it is of the utmost importance that we keep our tile floor spotless by removing general day-to-day dirt created by customer traffic, as well as to clean-up spillages,” comments Daniel Patricio, owner of Super Spar Midwater. “We use the scrubber-dryer before the shop opens and, if necessary, again after shop closure.” Explains Patricio: “The T2 is expected to perform its cleaning duties almost every day of the year, and we have been very happy with the machine’s performance and reliability. So when it came to replacing the compact cleaner, we decided to replace it with the same machine, just the latest model. “Our motto is ‘if it’s not broken, don’t fix it’ and the Tennant T2 gave us good reliable service every day, so the decision was a no-brainer,” he adds. The T2 is all about increased operation efficiency; alongside efficiently cleaning and drying small congested areas in one pass, the Tennant T series’ durability delivers maximum machine uptime. With 23kg down pressure and 230rpm agitation, all delivered through a powerful 0.75kw brush motor, this scrubber-dryer provides the highest level of cleanliness. In addition, the machine’s unsurpassed water recovery leaves the floor almost immediately dry, allowing for the safe passing of foot traffic. The T2 is engineered for environmental safety and presents the perfect cleaning solution for food and beverage retail areas by delivering optimum indoor environment quality. The T2’s easy-to-clean hygienic recovery tank and debris tray reduces scrubber tank mould and bacteria. The machine’s maintenance-free battery operation emits lower emissions for improved air quality. The user-friendly and safe design of the T2 makes the machine extremely easy to operate, reducing operator fatigue for increased productivity. According to Patricio, following initial operator training, only refresher operator courses are needed from time to time.

He reports that the new T2 has seamlessly taken over the job from its forerunner and continues to deliver reliable performance, further ensuring that the Super Spar’s customers will continue to enjoy a pleasant, clean and safe shopping experience. In conclusion, Patricio confirms that they can always rely on GCE’s service team when machine maintenance is required. Holistic cleaning solutions specialist, GCE, part of the Goscor Group of Companies, is one of South Africa’s leading suppliers of a wide range of quality world-class brands to suit almost every cleaning application in the commercial, industrial as well as retail environments.

The unsurpassed water recovery of the Tennant T2 walk-behind scrubber-dryer leaves floors dry, virtually immediately, allowing for the safe passing of foot traffic.

African Cleaning Review July/August 2016

educational

How to keep hands healthy this winter Summary and recommendations:

The incidence of dry, chapped skin rises sharply in winter due to a combination of adverse factors. In this article, Deb Group’s Patrick Boshell explains the causes of winter chapping and provides guidance on how best

• Winter drying and chapping is a widely-recognised phenomenon often caused by cold, dry air in combination with sub-optimal handwashing practices • For general handwashing, use a non-soap cleanser at neutral pH • Only wash with water when necessary. For sanitising physically clean hands, use an alcohol sanitiser • Always use a moisturising cream, ideally after every handwash event and at the end of shift or work period • Avoid dry conditions (such as air-conditioned environments) when possible

to avoid it, while continuing to practice good hand hygiene and cleansing.

rolonged spells of cold weather reduces the moisture in the air. This, in turn, leads to a drying effect on the skin which is most often seen as chapped lips, dry hands and dry face. Frequent handwashing can exacerbate the issue since washing with soap and water removes lipids and natural oils from the hands, as well as germs and soils/greases. By following the simple steps below chapping can be prevented, while ensuring that handwashing and/or hygiene requirements are fully met at the same time:

Choosing and using handwashing products Clearly, some products will be better than others in helping to prevent winter chapping. For washroom handwashing, a mild non-soap cleanser should be used with a neutral pH, such as the Deb Stoko product range of foaming handwashes. These are specially formulated for great cleansing with mildness, and are provided in a pump pack designed to deliver the correct dose every time –

African Cleaning Review July/August 2016

you, therefore, only use what is needed to ensure hygienic cleaning. When antimicrobial hygiene is required, aim to use an alcohol sanitiser as often as possible in preference to washing with a cleanser and water. Contrary to perceptions, a wellformulated sanitiser will not dry the hands as much as washing with water. This is because the lipids and oils are not removed by rinsing. Non-alcohol sanitisers are available, but we do not recommend them in normal circumstances. Alcohol is not only the most effective means to ensure antimicrobial hygiene, but it is also the safest approach since no harmful chemicals remain on the skin. Deb’s InstantFoam alcohol sanitiser is a world-leading formulation combining outstanding efficacy with an excellent moisturising effect, giving the hands a very pleasant feel. When hands are physically dirty, washing with water and cleanser is necessary. In typical situations, we recommend that a sanitiser should be used for four out of five hygiene events,

but leave the user to decide if a water wash is needed. Finally, regular use of a goodquality moisturising cream is highly recommended at all times and especially during the winter months. It is important to use a cream as part of your everyday regime, not just when symptoms are present. Prevention is far better than cure! Best practice is to apply cream after every handwash (when washing with water), and at the end of every shift or work period (e.g. before lunch). For other areas of the body, such as face and lips, apply a moisturiser of your choice and/or balm to soothe and control dryness. Other simple tips that you can follow is to avoid prolonged exposure to dry air would be to consider turning off the air conditioning in your car or office (if practical). Patrick Boshell is the Marketing Director for Deb Canada and the Managing Editor for Deb Group’s Hand Hygiene, Infection Prevention and Food Safety blog. Patrick is an advocate for making hand hygiene contagious in the workplace.

educational

Is antibacterial agent triclosan safe?

ormally found in consumer products such as soaps, shower gels, toothpaste, deodorants, mouthwash, moisturising creams, antiacne products, shaving creams and so on, triclosan, a synthetic antibacterial agent, has been used in all kinds of personal hygiene products since the 1980s. Although the substance has previously been singled out as a suspected endocrine disruptor, a new American study has found no impact on stomach or oral microbiome from triclosan exposure, according to AFP news. The use of triclosan is so widespread that traces of the substance are found in most people’s urine. In fact, a study carried out between 2003 and 2004 in the US found triclosan present in urine samples from 75 percent of individuals tested. American researchers have now found that a group of people exposed to triclosan through day-to-day personal hygiene products suffered no

damage to their intestinal microbiota or endocrine system. The findings, however, contradict the conclusions of previous studies. One such study, dating from 2012, used mice to point out the harmful effects on the reproductive and endocrine systems, as well as the muscular and immune systems, with respiratory and food allergies. The substance’s role in increasing antibiotic resistance was also highlighted. The new study saw 13 healthy participants randomly asked to use personal hygiene products that either contained triclosan or did not contain triclosan for four consecutive months. After this initial phase, participants switched over to the alternative group for four additional months. Blood, stool, urine and oral samples were taken and their microbiome composition was analysed. Although triclosan was massively present

in participants’ urine, there was very little change in their intestinal and oral flora, and there was no significant impact on endocrine or metabolic markers. So, should consumers be wary of triclosan? This new study, published in the journal Sphere, may bring a certain level of reassurance to some, even if the substance is still subject to certain restrictions. During 2014, the European Commission banned the use of triclosan in all shaving products, such as foams, as of 30 October that year. This kind of product was considered a particular risk, since small cuts to the skin’s surface could allow triclosan to enter the body more easily. In 2013, the US Food and Drug Administration (FDA) asked manufacturers of soaps and washes that contained triclosan to provide evidence proving the effectiveness and safety of their products, widely used in the US and elsewhere.

African Cleaning Review July/August 2016

laundry review

Laundry and dry cleaning showcase draws global audience

excare International, the world’s leading trade fair for the laundry and dry cleaning sector took place in Frankfurt, Germany, from 11 to 15 June. According to the organisers 15 700 visitors from 112 countries visited the event this year. During the five days, 319 exhibitors from 28 countries presented their high-tech solutions and innovations for laundries, dry cleaners and textile service providers. The focal point of the exhibitors’ presentations was on

networking all processes in accordance with Industry 4.0. Impulses for the sustainable conversion to ‘smart laundries’ were generated by innovations for contactless laundry registration, for visualising all processes in real-time, for intelligent storage systems and for the use of robot technology. Particularly strong exhibitor growth has taken place in the fields of textiles and accessories, as well as logistics, material flows and information technology. The number of companies

showcasing textile products for hire services, e.g. workwear, bed and table linen, clean-room textiles, mats, washroom hygiene, terry products and towel rolls, has climbed by 50 percent in comparison to the previous (2012) event. The individual product segments and market leaders were distributed evenly over the two exhibition halls and included companies like Alliance, Ecolab, Girbau, Ilsa, Jensen, Kannegiesser, Kreussler, Lavatec, Miele, Multimatic, Pellerin Milnor and Veit. The events held within the framework of Texcare International also proved to be very popular, especially the lectures at the Texcare Forum, which were attended by over 1 000 participants. The division into themed days – education and careers, innovative textiles, sustainability and Industry 4.0 – was very well-received. A highlight at Texcare International was the fashion show, where manufacturers presented their collections and showed the latest trends in terms of colour, design and function for industrial, healthcare and catering workwear. The first ironing competition held at Texcare gave participants the opportunity to match themselves against others.

Texcare International is held every four years in Germany, with the next exhibition scheduled to take place from 20 to 24 June 2020.

African Cleaning Review July/August 2016

laundry review

Solutions and visions for ‘smart’ textile service provision

excare International 2016 also offered a guide to the latest developments for the key trend towards ‘Industry 4.0’. Companies involved in plant construction, suppliers of identification, monitoring and control systems for goods, research institutions and IT specialists showcased their solutions for the ‘smart’ automated laundries and drycleaning plants of the future. Digitalisation is set to be the driver of the future in the textile-care industry. The precondition for ‘Industry 4.0’ is a comprehensively networked data communication system covering all the players involved in the production process. The technology will create a high density of information, which will allow companies to react to the wishes of their customers in the most personalised ways possible. At the same time, the processes involved in the factories will be smarter, more transparent and safer. Today’s textile services have reached a considerable level of individualisation and personalisation. Protective workwear, delivered to a customer’s linen cupboard, matched to the staff that will use it and prepared with the specific job and detail in mind, is now a standard service. Care procedures that take into account the particular properties and/ or requirements of residents’ personal laundry are seen as a matter of course. Tailor-made patterns of supply for industry, healthcare services and the hotel trade is used across the board. “We are just at the beginning of what we can do with the technology that is available to us at the moment,” says Friedrich Eberhard, President of the German Textile Cleaning Association. “If we manage to link all the machines and systems completely and organise the data properly, then, in future, we shall be able to meet the needs and requirements of our customers in real time, as we are processing their laundry.” The high density of information can, in his opinion, contribute massively to helping people meet the requirements of the job. “If the laundry already comes with the information we need, then we can dispense with a huge number of the

repetitive administrative tasks, which, in the past, have been necessary to pass the customer’s wishes and requirements on to the spaces in the textile service companies where the various tasks are performed. This applies to the administration, the production processes and the logistics.” And the laundry services, too, will benefit from this, gaining a new and closer relationship with their customers. ‘Industry 4.0’ provides the basis; it makes it possible to link the reconditioning of apparel and laundry, which involves intensive manual handling with economic efficiency. Data collection and use will become a core competence and will present numerous solutions for networked processes and procedures. One of the emphases will be on contactless data collection, a process in which a data carrier (transponder) transmits its stored data to a reading device using an electro-magnetic field (RFID, UHF). As a result of smart data collection and networked information, goods streams can be quantified across departments on the factory floor, linked to automatic distribution and return systems and subsequently taken over by the consumers’ goods management systems. With the intelligent monitoring and storage of all parameters relevant to the factory plant and its processes, the machine manufacturers are introducing the next generation of the automated laundry service. Control and monitoring

systems present all relevant data in a digestible format and provide the process chain with all essential and relevant consumer data in real time. A link to intelligent systems for energy use, in turn, leads to direct optimisation of the use of resources throughout the plant. “The new ‘smart’ approach will have a positive impact on the efficiency of the laundry and dry-cleaning sector and hence on its competitiveness,” suggest Dr. Frank Ryll of the Fraunhofer Institute for Factory Operation and Automation. Moreover, it must be possible to connect all the players involved, from the machine control systems to the merchandise management systems, using a uniform data format. Systems that communicate with one another are the absolute prerequisite of the ‘smart’ laundry plant with autonomous control. In addition to this, intelligent monitoring sensors could provide further relevant information – such as, perhaps, about the relative degree of dirt of each individual item. Then it really would be possible to create fully automatic, ‘green’ factory operations. The new smart systems impact on the workplace in the sector in a number of ways. “They offer engineering sciences an attractive area of activity and will lead, in future, to the creation of the companies’ own powerful, high-performance IT departments in laundries and drycleaning establishments,” said Ryll.

African Cleaning Review July/August 2016

facilities management review

JHI secures appointment to manage Old Mutual properties JHI, part of the Excellerate Property Services Group, has been appointed to manage Old Mutual Life Assurance Company SA’s entire property portfolio in South Africa and Namibia, from 1 April 2016. The new property management agreement is a cost-effective solution that allows leading real estate investor Old Mutual to remain focused on the strategic asset management of its properties, while experienced property manager JHI adds value through the properties’ day-to-day operations.

Gateway Theatre of Shopping, Umhlanga, KZN

ommenting on the contract, CEO of JHI Nomzamo Radebe says: “We are proud to be appointed as the property managers for the Old Mutual portfolio of properties. The proposal process was rigorous. It considered key performance factors from experience and skills to compliance, cultural fit and the ability to deliver solutions that add value to the portfolio. We’re thrilled that JHI was chosen as the most preferred service provider.” The Old Mutual portfolio includes 46 properties and land parcels throughout South Africa and five properties in Namibia. It is diversified across commercial property sectors, with a significant retail component as well as quality office and industrial properties and two hotels. Among the property assets are some of South Africa’s most recognised and sought-after real

African Cleaning Review July/August 2016

estate, including Gateway Theatre of Shopping in KZN, The Zone @ Rosebank in Gauteng and Cavendish Square in the Western Cape. Radebe adds: “Our relationship with Old Mutual reinforces JHI position as a market leader, particularly in retail property management. This transaction boosts JHI’s market share and supports our continued growth as a company.” JHI is on a growth trajectory: It recently won massive contracts from performance-driven property investors, including Liberty Group, Delta Property Fund and Investec Property Fund. It is also aggressively growing its business across Africa, with a footprint that now includes 11 African countries. Even with this growth, JHI’s priority is giving high-quality service to clients. Iconic retail properties in the 2 300-building JHI-managed portfolio include Sandton City, Eastgate,

Nomzamo Radebe

Greenstone Mall, and East Rand Mall in Gauteng. JHI also manages Liberty Midlands Mall, Phoenix Plaza and The Workshop in KZN. It manages Bloem Plaza in the Free State and Liberty Promenade in the Western Cape. In the Eastern Cape, JHI manages Umtata Circus, Knysna Mall and Vincent Park Shopping Centre. For Old Mutual, JHI’s property management mandate includes leasing, operations, facilities, utilities and financial management, tenant liaison, and managing key metrics – an allencompassing property management service. As part of the Excellerate Property Services group, JHI offers the flexibility to extend its service line with well-established, specialised providers. The Old Mutual property management outsourcing arrangement entails that JHI take over the employment of over 100 people.

facilities management review

New DOH building wins green accolades

The Department of Transport and Public Works has been recognised by the Green Building Council of South Africa (GBCSA) for its work on a building currently under construction for the Department of Health (DOH).

he R128 million regional office building, at Karl Bremer Hospital in Bellville, became the first recipient of the GBCSA Socio-Economic Category Pilot Award. The project was also awarded the GBCSA 5-Star Green Star Certified SA rating for design of a public or education building. The new building is scheduled for completion by January 2017. The Socio-Economic Award is presented to a green building project that has made a significant contribution to employment creation, economic opportunity, skills development and training, community benefit, empowerment, as well as health and safety. The Green Star rating measures the extent to which the design of a building performs well in terms of management, indoor environmental quality, energy, transport, water, materials, land use and ecology, emissions and innovation. Four stars denote ‘best practice’, and five stars denote ‘South African excellence’.

The facility under construction on a 14 000 m2 site will provide accommodation for over 320 public servants. It is expected to be a catalyst for the regeneration of surrounding areas once it is complete. Since construction started in January 2015, R70 million has been spent on procuring services from local contractors. The project is boosting the fortunes of building contractors, particularly small contractors and local suppliers. The project’s economic opportunity targets have three main elements. The first requirement is a minimum contract participation goal of five percent of the total project value being spent on joint-venture contracts with developing contractors who also receive enterprise development support from the main contractor. The second target is to spend 25 percent of the contract value on the procurement of project-specific goods and services from black-owned and women-owned small and medium-

sized enterprise (SMEs). The third is to spend 70 percent of the contract value in respect of materials, products and services on locally produced goods and services. The building will use less water, generate less waste, and provide healthier working conditions for employees. Passive solar design minimises the need for heating and cooling. Activity spaces are open and aimed at encouraging communication between offices and promoting a sense of community. Bicycle-friendly facilities are provided for building staff and visitors to encourage commuters to use non-motorised transport. The innovative and creative design will help create a comfortable and productive work environment that integrates functional offices with amenities and access to social activities. The GBCSA has independently verified that the Bellville regional office building is on par with the best that South Africa has to offer.

African Cleaning Review July/August 2016

facilities management review

GBCSA CEO to retire Following five fruitful years at the helm of the Green Building Council of South Africa (GBCSA), CEO Brian Wilkinson has announced his early retirement.

Brian Wilkinson

ilkinson steered the organisation through an exponential growth phase, corresponding with the remarkable upsurge in the green building movement in South Africa. According to the World Green Building Trends

2016: Developing Markets Accelerate Global Green Growth SmartMarket Report, South Africa is the country with the highest share of green building projects out of a global sample of 69 countries. More importantly, it also has the highest share of expected green building projects leading up to 2018. Chairperson of the GBCSA Seana Nkhahle attributes this incredible recognition to Wilkinson’s energetic leadership and the team that he has put in place. While proud of the organisation’s role, Wilkinson prefers to credit the success to the manner in which the South African property sector has stepped up to assume the vital role the built environment plays in climate change mitigation. Commenting on the significant progress of green building in the country, Wilkinson says the property

industry has been swift to recognise the simultaneous opportunity to “do well by doing good”, referring to the well-established and proven business case for green buildings. He adds: “Our purpose is to inspire property owners to design, build and operate better, greener buildings. Formal Green Star SA certifications are rapidly approaching 200 projects, up from only six certifications five years ago. I believe we are on the cusp of green buildings becoming standard, rather than limited to leading practice.” Wilkinson will remain CEO until the end of August this year to allow for a seamless transition process. The Chairperson of the GBCSA has requested that Rudolf Pienaar, Deputy Chairperson and Growthpoint Properties’ Office Division Director, to drive the process for recruitment of a new CEO for the GBCSA.

JLL™ to acquire UK-based property maintenance leader Integral Building on its globally-recognised Integrated Facilities Management business, Jones Lang LaSalle Incorporated, (JLL™) announced during June that it has reached a definitive agreement to acquire Integral UK Ltd., the UK’s leading provider of mechanical and electrical property maintenance, in a move that will make JLL™ one of the largest mobile engineering services providers for property worldwide.

African Cleaning Review July/August 2016

riginally formed in 1863, Integral specialises in delivering facility maintenance services and complex mechanical and electrical engineering solutions to real estate owners, managers and occupiers. With more than 1 600 clients across 60 000 locations, the company is known for providing a broad scope of high-quality mechanical and electrical property maintenance services including mobile engineering, fire and life safety, and critical environment management.

facilities management review

Bryan Glastonbury, Managing Director, Integral (left) with Guy Grainger, CEO EMEA, JLL.

The acquisition will strengthen JLL™’s ability to selfperform property maintenance for clients across Europe, Middle East and Africa, adding to the more than 370 million square metres of property currently serviced globally. It also will add to the company’s already strong base of transactional services and establishes an engineering centre of excellence in Bristol, which will help grow and develop existing and new talent.

Christian Ulbrich, President, JLL™, said, “Having worked together extensively over many years, we know that Integral will be a strategic fit to our growing Integrated Facilities Management platform and a synergistic match to JLL™’s commitment to client service and innovation. Integral’s 3 700-strong team and reach throughout the UK will substantially strengthen and expand the outsourcing offer we can provide to corporate clients and to investor clients of our Property & Asset Management business.” “There is a strong cultural fit because we share the values of ethics, excellence and teamwork,” said Bryan Glastonbury, Managing Director of Integral. “What’s exciting is the future that we can shape together for our clients and staff. By aligning our mechanical and engineering capability with JLL™’s deep expertise and global platform, we are building economies of scale and superior solutions for our combined client base.” The acquisition has a total valuation of $330 million and is expected to close in August, subject to clearance from the European Commission. It is the latest example of JLL™’s disciplined acquisition strategy, which, since the start of 2015, has seen JLL™ announce or close 38 margin-accretive transactions with a combined value of approximately $1.2 billion. For more information, visit www.jll.com.

African Cleaning Review July/August 2016

feature waste management – recycling

Recycling: Convincing the sceptics As legislation continues to throw more challenges to local and national governments on increasing recycling rates, how do they persuade the sceptics to join the cause? Ceris Burns, Managing Director of specialist PR agency Ceris Burns International, offers advice on the best way to communicate with this hard-to-reach audience, inspired by the results of independent research into attitudes towards recycling.

here once there was rubbish, now there is recycling. The transformation that our waste services have gone through in recent years has been nothing short of remarkable. The switch from thinking of rubbish as waste to merely throw away, to something that can be repurposed for use again, has happened in a relatively short period of time, touching both domestic households and big business – and everywhere in-between. It’s no exaggeration to say that recycling has become ingrained in our daily lives. However, it would be a mistake to assume that everyone is a convert to the cause. National and local governments are faced with a constant challenge in terms of meeting various material-related targets, one of the

African Cleaning Review July/August 2016

most important being to increase the number of people participating in local schemes. One of the big tests, in the face of ever-changing legislation, is to encourage people to recycle more. The next big shift is being ushered in by the UK’s revised Waste Framework Directive. This lays out a specific requirement, to set-up separate collections of paper, plastic, metal and glass as a minimum. Waste collectors should gather these materials separately, unless it is not necessary to provide high-quality recycles; or it is not technically, environmentally or economically practicable (TEEP). This means that co-mingled collections, where various items for recycling – such as paper, plastic and cans are placed in the same bin

– should not be the ‘norm’. Instead, mixed dry recyclables must be collected separately, and not re-mixed later. In the words of an Environment Agency briefing: “Co-mingling will only be permissible where it provides high-quality recycles, or where separate collection is not practicable.” The variation in the way services are organised in different local authority areas, including the types of materials that can and cannot be collected for recycling, already causes confusion – so communications campaigns have many issues to tackle. Finding out what makes your target audience tick is one of the first tasks when planning your communications – so attitudes and aspirations need to be taken into account.

The main finding, and perhaps the most encouraging, was that people with a negative view of recycling are more likely to change their mindsets after seeing positive messages about the benefits. Independent research In order to get some answers, Ceris Burns International recently commissioned Mindlab International to undertake some independent research into attitudes towards recycling. The main finding, and perhaps the most encouraging, was that people with a negative view of recycling are more likely to change their mindsets after seeing positive messages about the benefits. Their subconscious thinking was changed after seeing positive images, which resulted in a shift in attitude, from viewing recycling as unimportant, to seeing it as a significant activity that could make a difference. Two hundred people completed an online test that consisted of questions regarding their current recycling behaviour and recycling. They then viewed either positive or negative images and messages about recycling; followed by an implicit test measuring how important they felt recycling was; and finished by answering questions about their intentions to recycle in the future. The test group included a wide range of ages and professions, located across England, Scotland, Ireland and Northern Ireland. Other key findings of the survey revealed: • 44 percent of respondents said they probably wouldn’t make the effort to take their recycling elsewhere if they didn’t have facilities at work • Just over half of the respondents indicated that they would encourage work colleagues to recycle • 78 percent of respondents said they had recycling bins at work, indicating that while recycling facilities are widespread, there is room for improvement • 52 percent said they are confused about what they can and can’t recycle • 69 percent of respondents preferred leaflets as the main method of receiving information about recycling services • Only half of respondents avoided buying products with excessive packaging. The research results make for interesting reading and are a useful barometer – indicating current patterns of feeling, and suggesting possible future actions. The results have been used to produce a best practice guide, which offers advice on achieving the best possible outcomes from communications campaigns aimed at increasing recycling rates. It includes a number of recommendations in the shape of practical steps that organisations and local authorities can take in order to achieve results, some of which is shared in this article. Fewer than half of respondents said that they wouldn’t bother to take their recycling home with them if easily accessible facilities didn’t exist in the workplace. This indicates a gap in the market for businesses to recruit recycling champions at work. Continued on page 28 >>

African Cleaning Review July/August 2016

new products << Continued from page 27

New high-pressure steam cleaner

By identifying ‘cheerleaders’ for the recycling cause, companies can strengthen their communications campaigns, as these passionate advocates for recycling can help to ensure that key messages and materials are displayed throughout the workplace. They could also be a conduit for feedback from their colleagues on the kinds of materials they would like to recycle, and play a role in ensuring the appropriate facilities are installed. The research indicated that, perhaps unsurprisingly, confusion still reigns about what people can and cannot recycle. The need for clear and concise communications has, therefore, never been more pressing. Materials that emphasise imagery over text will have a longer shelf life and reach a wider audience, which is especially important in areas that have a high rate of turnover in population, and where a number of different languages are spoken.

Meaningful communication It’s also important to avoid information overload. Another outcome from the research showed that most respondents preferred to receive communications only when changes are made to their recycling service/system. Therefore, communications should be carefully planned and used sparingly – hitting the right spot first time, without the need for clarifications or follow-ups. To conclude, although we might live in the internet age, where we’re all constantly connected to the information super highway via phones and tablets, over half of the respondents said that they preferred good old leaflets as a method of communication. This is a smart bet when recycling calendars are finalised, as it’s much easier to consult a leaflet on the kitchen pin board than log on to your chosen device to check which bin will be collected on a certain date. However, the internet ‘scored’ second highest, so a mix of different communication methods would advisable. One thing is certain: The recycling genie is never going to be put back in the bottle. So in order to keep the momentum going and encourage more uptake in local schemes, communications can play a huge role in changing hearts and minds. www.cbipr.com

African Cleaning Review July/August 2016

Australian Pumps’ new portable enginedrive steam cleaner provides serious high-pressure steam capability with compact design and a low price. The unit, called the Heatwave, is designed to compete with much more complex European style machines. Manufactured in the US by Hydrotek, the world leader in engine-drive steam cleaners, the new machine offers 4 000 psi pressure and temperatures up to 130°C. Power is provided by a Honda GX390 13 horsepower electric start engine, with a 14-amp charge circuit. This enables the unit to operate efficiently without separate generators or alternators. A unique feature is the Spiralast coil featuring a lifetime warranty. These thermally-efficient heating coils are manufactured using robotic equipment that delivers precision welds. This, combined with a proprietary cold rolled process, ensures that the coils are stronger and have less internal flow restriction. The Heatwave also comes with a heavy-duty battery, waterproof battery case and stainless steel frame with integrated handles. A safety kit that

includes Aussie’s Safe Operator burst disk and safety relief valve are standard. The unit develops its pressure from a direct drive industrial triplex pump designed for long trouble-free life. It features a brass head and solid ceramic pistons. Says Aussie’s Chief Engineer John Hales: “The new Aussie Heatwave is revolution in terms of value for money for a top-quality portable engine driven steam cleaner.” Standard accessories included are 15 metres of top-quality R2 double wire braid hot water, highpressure hose, a heavy-duty 5 000 psi gun and stainless steel single lance. Quick tip nozzles are provided to give the operator a range of different nozzle angles to suit specific tasks. A range of labour-saving accessories including turbo lances, a grit blast kit, a flat surface cleaner and stainless steel hose reels are also available. Australian Pump is a leading Australian highpressure water blaster manufacturer, exporting products globally. For more information on the new Heatwave, visit www.aussiepumps.com.au.

new products Tackling an environmental issue head-on Global water, energy and maintenance solutions provider, NCH Europe has launched HDHC Natural, a heavy-duty hand cleaner with a non-abrasive scrub that is formulated from olive stone, instead of harmful plastic microbeads. HDHC Natural removes grass stains, oils, greases and industrial dirt, grime and inks in applications, including automotive, food processing, construction, printing and paper mills, industrial plants and all commercial and business environments. HDHC Natural uses a natural scrub that replaces the need for synthetic plastic microbeads that are commonly found in hand cleaners, exfoliating face scrubs, toothpaste and other wash-off cosmetics. HDHC Natural removes heavy soiling on hands without the use of solvents that can be harsh to skin.

The new hand cleaner also complies with all EU cosmetic regulations and is safe to use in all maintenance applications, including industrial, commercial, business, public and private sector. The addition of aloe vera and a mild pleasant fragrance leaves hands feeling smooth and soft, and smelling fresh. “There are around 250 000 tons of plastic in the oceans, according to recent research,” says Bernard Daymon, President and CEO of NCH Europe. “Although most people are aware of the consequences of pollution on land, the harmful effects of plastic often go unnoticed in the depths of the world’s oceans. The smallest microbeads bypass wastewater filtration systems and often find their way into the stomachs of fish, seabirds and other marine life.

“We’re committed to delivering a range of environmentally-friendly hand cleaners for all applications,” explains Daymon. “I’m also calling on all cosmetics manufacturers that continue to use microbeads to reassess their product ranges and consider safer alternatives.” The US government has banned the use of microbeads, and recently the UK Environmental Audit Committee launched an inquiry into the environmental impact of microplastics. For more information, visit www.ncheurope.com.

Kimberly-Clark Professional* introduces Scott®-branded towel dispenser Kimberly-Clark Professional* (US) has introduced the Scott® Essential* Towel Dispenser System, the first Scott®-branded towel dispenser system in its history. The new offering is designed to save customers time and money by reliably dispensing towels – reducing disruptions and user complaints. “Busy managers have more important things to worry about than paper towels,” says Sarah Happel, Healthcare Marketing Manager at Kimberly-Clark Professional*. “The system’s ease of use and performance improves operational efficiencies so that our customers can focus on more critical tasks.” The Scott® Essential* Towel Dispenser System is backed by the Kimberly-Clark Professional* lifetime warranty. The new system builds on the 12 years of proven performance by its Sanitouch dispenser. The benefits include: • Dependable dispensing from Scott®, one of the world’s most well-known brands

• O ne of the fastest roll change times on the market • Up to seven days a year in labour savings • Quick-load feature and keyless locking option The Scott® Essential* Towel Dispenser System is a touchless, manual dispenser; therefore, no batteries are required and it is ideal for hightraffic, manufacturing, education, healthcare and office environments. Because its towels are compostable, it can support a facility’s zero-waste initiatives. The system’s towels are also ECOLOGO and FSC® certified and meets EPA minimum requirements for post-consumer recycled content. The system helps to reduce waste via a stub roll feature. Plus, its towels feature patented absorbency pockets, so users need fewer towels to dry their hands, resulting in less paper waste and, in many cases, reduced costs to businesses.

African Cleaning Review July/August 2016

new products New Deb Stoko® range combats occupational skin issues

Deb has launched its new Deb Stoko® range – the broadest range of products designed specifically for occupational skin care across a variety of industries and working environments. For over 80 years, Deb Group has been establishing skincare regimes for all types of workplace and public environments, spanning industrial, automotive, healthcare, commercial, hotels, restaurants, catering and leisure, food manufacturing and retail sectors. The portfolio of Deb Stoko® prework creams, hand cleansers and hand sanitisers, and after-work restore creams have been formulated to minimise the risks of skin disease and spreading of germs that are common in the workplace. Facility managers perform their duties across numerous scenarios, but the threat of employees or visitors contracting a form of occupational skin disease on their premises is universal. Exposure to common workplace materials, such as

grease, oil, solvents, detergents, soapy water, dust, paper and cardboard, can be damaging to employees’ skin if the issue is disregarded. While costly for an organisation, the consequences of contracting such skin conditions can be costly on an individual level, too – both in terms of lost income resulting from a prolonged absence from work, as well as the impact on their personal life and general well-being. Through the use of Deb Stoko® products, and by implementing a four-step skin programme in the workplace – protect, cleanse, sanitise, restore – Facility managers will be able to maintain a happy, healthy workforce. The new Deb Stoko® range offers a number of products that are well-suited to many common working environments: • Protect Stokoderm® range – a unique collection of specialist creams that protect the skin from harmful contaminants

• Cleanse Refresh™ – foam soap solutions for washrooms that contain skin conditioners to improve skin hydration and prevent dryness. Available in a range of fragrances • Sanitise InstantFOAM® Complete – unique, hypo-allergenic, hand sanitising foam with highly-effective formula that kills 99.999% of common germs • Restore Stokolan® Hand & Body – moisturising lotion for hand and body, featuring a specialised formulation to hydrate the skin and encourage natural skin regeneration In addition to the most expansive range of occupational skincare products available on the market, Deb provides employers and employees with training and supporting educational materials to help encourage stakeholder buy-in on an issue that is largely overlooked among staff and their employers. Says Paul Jakeway, Marketing Director at Deb UK: “Occupational skin disease is a serious health issue that goes largely unreported in the workplace: An invisible threat that affects both an organisation’s efficiency and the health and well-being of its employees.” He explains: “This is where the new Deb Stoko® range comes in. The products and usage programme address the skincare requirements of all end-users. They are essential for effective skin health and in reducing the risk of occupational skin disease.” For more information about the Deb Stoko® range, visit www.debgroup.com.

Introducing the large area cleaning specialist PowerBoss Nautilus, the extremely manoeuvrable heavy-duty scrubber sweeper supplements the top end of Hako’s Cleaning Technology product range. The machine’s high capacity ensures extended operating times, boasting cleaning performance of up to 15 200 m² of floor space per hour. The functions are controlled via ergonomically

African Cleaning Review July/August 2016

arranged operating elements and all of the machine’s aggregates are easily accessible for service and maintenance purposes. The new HD (High Dump) version features a 110-litre hopper with 152 cm of hydraulically powered dumping height. Large-area facilities such as logistics centres require special machines to keep

the time needed for cleaning within reasonable limits. The PowerBoss Nautilus is able to perform cleaning tasks such as sweeping, scrubbing and drying all in one go. Equipped with eco-friendly, low-noise drives, a 341-litre tank capacity and a large debris hopper, the scrubber sweeper is designed to provide high-output performance and long running times.

new products Heavy-duty design, maintenancefriendly The robust steel-frame design with circumferential impact protection provides for a long operating life. Many of the machine’s components, such as the scrub deck and its maintenance doors or the side and rear squeegee frames including the squeegee attachment fixture, are made from robust stainless steel. The engine cover can be removed easily for maintenance tasks, no tools required.

Powerful wet cleaning The Nautilus is equipped with two 114 cm-wide cylindrical brushes for powerful wet cleaning. The quickchange system allows for brush replacement without the need for tools. During the cleaning process the brush pressure can be adjusted up two levels from the standard settings in order to remove heavy soiling. The scrubber sweeper has a solution tank capacity of 397 litres. Set to standard

water flow, the machine’s running time is calculated at up to 2 hours. The optional edge scrub increases the cleaning performance even further by providing additional cleanliness close to walls and rack rows. The edge scrub upscale the cleaning path to 152 cm. The tanks featuring smooth inner surfaces and made from impactproof plastic are non-corrosive and chemical-resistant.

Integrated sweeper system The sweeper system, integrated into the cylindrical scrub deck, ensures that both dust and coarse dirt is swept up reliably during the cleaning process. The patented ‘Take-it-Easy’ system collects sweepings in two 32-litre volume debris hoppers. The squeegee tilts up so that the hoppers can be removed from the machine and the debris can be disposed of safely and easily.

PowerBoss Inc., a subsidiary of Minuteman

For more information,

For more information, visit:

visit: www.hako.com/nautilus.

www.eiegroup.co.za/industrial-cleaning/about.

International and part of the Hako Group, is one of the leading manufacturers of industrial cleaning technology. The PowerBoss Nautilus is distributed in Africa by Eqstra Industrial Equipment.

African Cleaning Review July/August 2016

people and events Valuable insights for Goscor customers during Tennant factory tour

Picture supplied by GCE

Tennant, a global leader in the design, manufacturing and supply of quality cleaning and hygiene equipment, hosted a delegation from Goscor Cleaning Equipment (GCE) on a tour of its world-class manufacturing facility in Uden, Amsterdam.

GCE Sales Manager Matthew Middleton says that the group of visitors included key GCE customers. “Operating our equipment is one thing, but to actually witness how it is designed, manufactured from scratch and assembled, adds a whole new dimension. We were pleased to give our

customers first-hand insight into the heart of Tennant, and also to show them around the R&D facility, innovation hub and advanced distribution centre.” Tennant recently unveiled its latest products at the biennial ISSA/Interclean Exhibition held in Amsterdam during May. Topping its list of new introductions was the new T300 automatic, walk-behind scrubber, which the visiting delegation were able to see being manufactured in Uden. Says Middleton: “Our customers were undoubtedly impressed by the T300, as well as certain new industrial and commercial sweepers. Globally, huge advances are being made on the ‘eco’ side of cleaning equipment, so we were fortunate to gain insights into some of Tennant’s developments in the environmental pipeline.” Tennant regards southern Africa as a key strategic market, so, all in all, the plant tour reinforced Goscor’s relationship with the group.

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