African Cleaning Review MarchApril 2017 issue by African Cleaning Review

12-14 JUNE www.cleantex.co.za PROMOTING PROFESSIONAL HYGIENE AND CLEANING

March/April 2017 | R50.00 (incl. VAT)

New TENNANT M17 â&#x20AC;&#x201C; innovative technology that drives differentiation in your facility

ISSA delegation visit SA Designing accessible washrooms Keeping food safe and hands healthy Rise of the robots

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contents

12-14 JUNE www.cleantex.co.za DIARISE THE SHOW DATES

MARCH/APRIL 2017 Vol 18 No. 2

By offering the best equipment available globally, together with the lowest total cost of ownership for its customers, continues to give Goscor Cleaning Equipment (GCE) the leading edge in Africa, according to General Manager Greg Venter. Read more about Goscor Cleaning Equipment’s lowest total cost solutions for Africa on page 16.

Interview

Industry News

Top level ISSA exploratory delegation well received in SA

Tennant to expand product portfolio and market coverage PCSIB announce name change Global waste management firm grows local footprint Henkel reportedly in talks to acquire Diversey Care Global Contract Cleaning Market report now available Airline introduces eco-friendly blankets Local manufacturer tagged “green”

Features

Designing accessible washrooms Food hygiene – keeping food safe Rise of the robots – labour augmenting or job destroying?

Educational

Confused about green floor pads? Cleaning contractors may be losing out financially Consider the following 10 tips when selecting a cleaning cart

Advertorial

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Next generation of iconic toilet paper dispenser SmartOne launched – Tork Goscor cleans up with lowest total-cost solutions for Africa Scrubber innovations for high degree of cleanliness – Hako

Laundry Review

Suitable techniques important for hospitality laundry staff

New Products

People and Events

Kärcher redefines most important control element ISSA visit to South Africa

All editorial contributions can be sent to the editor who reserves the right to publish editorial based on the strength of its content. No articles or photographs may be reproduced, in whole or in part, without written permission from the publishers. Although every effort is made to ensure the accuracy and reliability of material published in African Cleaning Review, e-squared publications and its agents can accept no responsibility for the veracity of the claims made by contributors, manufacturers or advertisers. Copyright of all material published in African Cleaning Review remains with e-squared publications and its agents.

Planned features for 2017 May/June issue: • CleantexPulire 2017 exhibition preview and catalogue • Retail facility maintenance Jul/Aug issue: • CleantexPulire 2017 exhibition review • Hard flooring maintenance Sept/Oct issue: • Healthcare hygiene • High pressure cleaning equipment Nov/Dec issue: • Hospitality housekeeping • Paper products

Announcement CleantexPulire 2017 dates: 12-14 June 2017

New 12-litre feature-rich bucket from Vikan Keeping your city clean and green Rescue at height revolutionised with integrated harness system

@AfricanCleanRev Publishing Editor: Johann van Vuuren +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Email: africancleaningreview@cleantex.co.za Advertising: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Email: africancleaningreview@cleantex.co.za Administration and Accounts: Nandé Jacobs Email: africancleaningreview@cleantex.co.za

FM Review

CSG adds Stallion Reaction to its portfolio Distinctive FM deal at Nelson Mandela Children’s Hospital PPP FM award for Servest

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African Cleaning Review is aimed at end users, contractors and suppliers of products and services to Africa’s Cleaning, Hygiene, Maintenance, Laundry, Pest Control and Facility Management Services industries. It is published every other month by: e-squared publications. Tel: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Fax: +27 (0) 86 672 4794 PO Box 1976, Halfway House, 1685, South Africa Email: africancleaningreview@cleantex.co.za Website: www.africancleaningreview.co.za

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African Cleaning Review March/April 2017

from the editor

interview

Top level ISSA exploratory delegation well received in SA

The rise of automation technology

During March two high-profile representatives of ISSA, the worldwide

The first quarter of the year is almost behind us and already so much has happened. This issue covers launches where several new products were introduced to the market plus the worldwide cleaning association’s visit to Johannesburg and Cape Town to interact with members of the NCCA. Read the exclusive interview with ISSA directors on this and the following page. Also, activities are heating up for the biennial CleantexPulire exhibition scheduled for 12 – 14 June. The floor plan is taking shape and those companies still sitting on the fence are actively encouraged to participate at this year’s African showcase for cleaning professionals. The new hall, layout and expanded educational seminar programme will provide a fresh perspective on the leading players in the professional cleaning and hygiene industry. The next issue will provide a comprehensive overview of exhibitors and their products and services. This issue takes a closer look at designing accessible washrooms, keeping food safe and hands healthy as well as the importance of providing hospitality laundry staff with proper tools and training to obtain best guest satisfaction. The topical article by the World Economic Forum highlights the possible economic implications of the so-called ‘Fourth Industrial Revolution’ – whereby the use of new technologies and artificial intelligence threaten entire industries and sectors. This industry has witnessed several autonomous equipment launches highlighting the growing spectrum of self-operating driverless cleaning options. However the question remains, how will this development transform the cleaning industry and the sectors it serves?

Cleaning Association (NCCA) alliance in Johannesburg and Cape Town.

cleaning industry association, visited members of the National Contract

African Cleaning Review spoke with John Barrett, Executive Director, and Dianna Steinbach, Director of Europe, Middle East, Africa & Oceania to learn more about their goals in the region.

“T

he purpose of ISSA’s visit to South Africa was to gain a greater appreciation of the local cleaning industry, to gather impressions of what members face and to begin to ascertain how we can contribute to its vitality,’ said Barrett. “While we heeded some of the challenges and opportunities that are universal across many countries, there are many unique issues that NCCA members face in this region. Like so many developing countries, you must admire the courage of the companies that are trying to raise the standards in the industry,” said Barrett. When prompted about ISSA benefits to South African members, Steinbach commented, “Firstly, members need to correct the perception that the ISSA is merely an exhibition in Europe or the US. The ISSA/INTERCLEAN events are formidable and worth attending, but there are so many more resources the association offers 365 days a year. “There are some South African members who mentioned that they have benefitted greatly from the resources they access on the issa. com website,” she added. “Sales tools, industry updates, trend videos, as well as educational and business

tools are all available if company leaders take the time to explore them.” The ISSA membership directory, where companies are listed, records 15 000 searches a month, and more than 5 000 direct clickthroughs to member emails and websites. However, local companies might have outdated information listed because they didn’t think to update the ISSA when contacts changed in the past. Therefore, Steinbach suggested a simple place to start is for people to visit issa.com/directory to verify their company details. During their local visit Steinbach and Barrett started a series of discussions which centred on the notion of providing tangible value to NCCA members and other participants in the local industry. “We are working through some of the finer points and hope to have some recommendations for action in the months ahead,” said Barrett. One benefit as an example is the ISSA’s new initiative for women in the industry, named after the ancient goddess of hygiene. “We’re excited about the Hygieia network,” said Barrett. “Women have long been the backbone of our industry and this is a sincere attempt to further the

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interview

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Following many fruitful discussions, Barrett and Steinbach said it’s clear that the ISSA and NCCA have to work more closely together to provide the global association’s many valuable benefits to the local market, as well as to customise unique John Barrett

Dianna Steinbach

advancement of female professionals in the cleaning industry. This is a truly global initiative administered by our Foundation. We would encourage everyone to understand the mission and support this worthy endeavour,” he added. Currently, companies in the industry can nominate women for continuing education scholarships and professional achievement awards. Visit issa.com/hygieia for more information. Steinbach also elaborated on the value of ISSA membership to companies looking to connect with international partners. “Membership provides a vital link between the continents,” she said. Most important of the benefits is the networking that comes as the result of being an active member; companies that wish to connect with peers, partners or customers in other countries. “Our savviest members lean heavily on the ISSA to facilitate introductions, open doors and identify new markets for products and services. This is a critical activity for the ISSA,” she said. The ISSA constantly receives requests from members pertaining to

assistance in connecting with fellow members in other parts of the world. When asked about the major global trends impacting the industry, Barrett responded: “It’s clear that each element and channel of the industry is experiencing massive turbulence, whether from technology, market disrupters or pure price competition.” Companies have to be far more creative and focused to ensure that their management processes are in keeping with the times, he added. “It is the only sure way to keep your place at the table.” Labour-related issues also come to the fore in many countries, developed and developing, said Steinbach. From shortages of personnel, to educating staff to better execute their responsibilities. But chief among these, is the increasing need for companies in the industry to shift the view of cleaning as an undesirable job to a worthy profession of public health protection. The new opportunity for cleaning service providers is to appeal to the new generation of employees and their desire to contribute to social

resources and events tailored to the members’ needs. improvement and public well-being, she added. Following many fruitful discussions, Barrett and Steinbach said it’s clear that the ISSA and NCCA have to work more closely together to provide the global association’s many valuable benefits to the local market, as well as to customise unique resources and events tailored to the members’ needs. NCCA and ISSA leadership are working to define exactly what that means, using the input of the trip’s recent member meetings and the input of other members who were not able to participate. The next issue of African Cleaning Review, which will also be the CleantexPulire 2017 show edition, will feature a comprehensive overview of the top needs members identified as worthy of addressing, the ISSA’s approach to these issues and what resources might already be available to get started. For more information about the world-wide cleaning industry association, visit issa.com or email: emea@issa.com

Promote your company in The Source of Workplace Hygiene Solutions! Reach your target market cost-effectively by advertising in African Cleaning Review. The direct link to end-users, building service contractors, FM service providers and key institutional sectors. Contact us for more information regarding cost-effective advertising options: africancleaningreview@cleantex.co.za | www.africancleaningreview.co.za

African Cleaning Review March/April 2017

industry news Tennant to expand product portfolio and market coverage

ennant Company, a world leader in designing, manufacturing and marketing solutions that help create a cleaner, safer world, announced during February that it has signed a definitive agreement with private equity fund Ambienta to acquire IPC Group, a privately held designer and manufacturer of commercial cleaning solutions based in Italy, in an all-cash transaction valued at approximately USD350 million. When finalised, this will be the largest acquisition in Tennant Company history. Chris Killingstad, Tennant Company president and chief executive officer commented: “Acquiring IPC Group is a strategic move that aligns with our growth aspirations. IPC Group significantly increases our presence and market share in Europe, and more than doubles Tennant’s current

EMEA business. We will gain the scale to accelerate both Tennant’s and IPC Group’s growth, and better leverage our cost structure in EMEA. Importantly, our businesses are highly complementary and differentiated in our geographies, products and go-tomarket approach.” More than 80 percent of IPC Group’s business is concentrated in Europe, with the remaining percentage split evenly between the Americas and the Asia Pacific regions. In addition to expanding Tennant’s EMEA market coverage, IPC Group’s brands broaden Tennant’s range of product offerings. The companies’ brands see little overlap due to their differentiated market positions. IPC Group produces small- to midsized commercial cleaning machines and equipment, including floor

sweepers and scrubbers, vacuum cleaners, high-pressure washers, and related aftermarket parts and services. IPC Group also expands Tennant’s product portfolio to cleaning tools and supplies, such as multi-purpose cleaning trolleys, window-washing systems, antibacterial microfibre mops and cloths, and a wide array of consumables.

PCSIB announce name change

uring February 2017 the Pest Control Service Industries Board (PCSIB) announced that the entity’s name has changed to Pest Control Industries Training Academy (PCITA). According to Executive Director Lynette Cokayne the new name is in line with the vision and long-term projects of the company and is an acknowledgement of the strengths of the entire Training Academy. PCITA will continue to operate in its current structure but the industry can expect new additions to the current line of available training courses, says Cokayne.

Global waste management firm grows local footprint

ith its most recent acquisition, global waste management company Averda is expanding its business in the medical waste industry. During February this year Averda, with its head office located in Dubai, announced its third acquisition in South Africa after it bought Solid Waste Technologies (SWT) for R100 million. Cape Townbased SWT was established in 1993 and provides training, disposal facilities and transportation of healthcare risk waste. During 2016, Averda also acquired healthcare waste management firm SharpMed.

African Cleaning Review March/April 2017

The company now operates in 14 countries, including Angola, Gabon and Democratic Republic of Congo. It employs more than 15 000 people across the globe and also owns Cape Town-based Wasteman. Averda SA’s managing director Johan van den Berg said that the acquisition of SWT formed part of the group’s strategy. “We’ve recently invested R250 million in the construction of a stateof-the-art hazardous waste landfill site in Vlakfontein which will support our integrated operations through

our strategic acquisitions of SWT and SharpMed,” van den Berg said. Chris Langenhoven, the general manager of SWT city deep site, said the transaction would bring Averda’s international expertise and propel the business forward. “This acquisition represents a quantum leap forward in setting a new world class benchmark for the healthcare medical waste industry in South Africa,” says Langenhoven. South Africa generates 108 million tons of waste every year with a resource value of R25.2 billion.

African Cleaning Review March/April 2017

industry news Henkel reportedly in talks to acquire Diversey Care

erman consumer conglomerate Henkel has reportedly entered into advanced talks to buy Sealed Air’s professional cleaning unit, Diversey Care, for a price likely to exceed USD3 billion, according to the New York Post.

Sealed Air announced in October 2016 that it planned to spin off the Diversey Care food hygiene and professional cleaning business to shareholders. It said then that the spin off of Diversey Care would happen during the second half of 2017.

Sealed Air, which bought Diversey for USD4.3 billion in 2011, is expected to take a significant cut on the sale as it failed to integrate the acquisition with its packaging businesses, according to sources.

Global Contract Cleaning Market report now available

he global contract cleaning services market is expected to be driven by an increasing demand from key end-users such as commercial office buildings, transportation, healthcare institutions and educational institutions according to a report published in January 2017. Growing dual-income families due to increasing womens’ education and employment contribute to the growth of the market in terms of residential end-users. Increasing use of automated cleaning techniques has driven the market growth since these devices reduce cleaning time as well as improve the efficiency at work. The analysts forecast the global contract cleaning services market to grow at a CAGR of 4.8 percent during the period 2017-2021. This report covers the present scenario and the growth prospects of the global contract cleaning services

market for 2017-2021. To calculate the market size, the report considers the revenue generated through the deployment of cleaning services from the following segments: • Commercial • Industrial • Residential The market is divided into the following segments based on geography: • Americas • APAC • EMEA The report, Global Contract Cleaning Services Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market including ABM, ISS and Service Master.

Airline introduces eco-friendly blankets

ertain airline passengers can now look forward to using ‘green’ blankets during their flights. Emirates airlines recently announced that it has introduced environmentally friendly blankets on their flights. Each blanket is reportedly made from 28 recycled plastic bottles. The bottles are recycled into plastic chips before being turned into yarn, creating a polar fleece material. The fine thread is then woven into soft blankets. By the end of 2019, the blankets would have rescued 88 million plastic bottles from landfills, equivalent to the weight of 44 A380 aircrafts.

African Cleaning Review March/April 2017

The blankets are made using ecoTHREAD™ patented technology and were designed in partnership with Buzz, the world’s leading inflight product specialists. In addition, the manufacturing process of using recycled polyethylene terephthalate (PET) reduces energy emissions by 70 percent. Other eco-friendly projects run by the airline include onboard recycling of aluminium cans, plastic and glass bottles, and clean paper products such as newspapers, magazines and cardboard cartons where possible.

The following key questions are answered in this report: • What will the market size be in 2021 and what will the growth rate be? • What are the key market trends? • What is driving this market? • What are the challenges to market growth? • Who are the key vendors in this market space? • What are the market opportunities and threats faced by the key vendors? • What are the strengths and weaknesses of the key vendors? The 64-page Global Contract Cleaning Services Market report is published by Infiniti Research Limited and can be purchased from http:// www. reportsnreports.com/reports/822360-globalcontract-cleaning-services-market-2017-2021.html

12-14 JUNE www.cleantex.co.za DIARISE THE SHOW DATES

industry news

Local manufacturer tagged “green”

lobal GreenTag recently certified Green Worx Cleaning Solutions, a local cleaning product manufacturer, as having truly green products. The company supplies green cleaning and sanitation consulting and solutions, pollution control and environmental remediation products to industrial and commercial entities. Global GreenTag is regarded as one of the world’s most robust, trusted and widely recognised eco-labels. “We independently assure that every product is fitness tested and certified under one of our two leading certification programmes that use the world’s best scientific methods,” confirms the Global GreenTag website. In the world of “green”, claims of eco-friendliness and biodegradability are abound. However, these claims can often not be substantiated and the products and services are not actually green. Therefore, the Global GreenTag certification entails a stringent approval

process that requires the substantiation of all green claims. Green Worx CEO John J Coetzee commented. “Our products, and all ingredients used to create them, have a great impact on dirt, and no impact on the environment. That’s our commitment to creating a world that is cleaner, greener and smarter.” Global GreenTag certified products offers clients the assurance that it passed the world’s toughest standards to protect them, while minimising the impact on a finite planet. The GreenTag Programme is intended to fill a current void, internationally and nationally, for a consistent “green” product rating scheme that is scientifically derived, life cycle assessment based, and includes appropriate assessment of complete sustainability. GreenTag strives to simplify green product sector research and assists consumers and procurement professionals to make decisions in full

light of the ecological quality, health, resource and social impacts of their product. “We’re proud to display the GreenTag logo on our labels, and are committed to continue manufacturing products worthy of the certification,” concludes Coetzee. For more information visit: www.green-worxcs.co.za

Green Worx CEO John J Coetzee.

African Cleaning Review March/April 2017

feature washroom

Designing accessible washrooms Article by Brian Ford

Workplaces and public spaces have the responsibility of ensuring that there are suitable, accessible washroom facilities available for staff, visitors and customers. While fully accessible washrooms require more accessories to make them fit for use, there is no reason why the washroom can’t be equally as striking as the building’s other facilities and match the same standards as the rest of the building.

hen designing an accessible washroom there are a number of considerations that need to be taken into account. Firstly, it’s no good creating a beautifully functional washroom if it’s inaccessible. There needs to be adequate space for manoeuvring outside the washroom door, 1.5m x 1.5m is the minimum. Ideally, the door should open outwards and be light enough to be opened and operated with a clenched fist.

Inside the washroom Once you are inside the washroom, which should measure at least 2 200mm x 1 500mm, it needs to be visually clear and easy to use. Designers and architects must use Light Reflectance

African Cleaning Review March/April 2017

Value (LRV) ratings to ensure that there is a good visual contrast between various elements of the building, including doorways, fixtures and fittings. Colours are rated on a scale of 0 to 100, with black being 0 and white being 100. Guidelines state that the LRV of the wall should be 30 points different from that of the floor and the ceiling, while the LRV of the door furniture should be 15 points different from that of the door to be compliant. Chromeplated accessories, for example, tend to reflect the background colour of the surroundings and can in some instances make grab rails more difficult for the partially sighted to see. A satin finish or solid colour are the preferred options. Toilet seats must also have a

colour contrast e.g. a white floor with a blue toilet seat.

A user-friendly washroom When looking at an accessible washroom, there is much more to the placement of the toilet, sink and accessories than is immediately obvious. For example, the sink unit must be placed close enough to the toilet so that users can wash and dry their hands while seated on the toilet, making it more accessible and easy to use for wheelchair users. A hand dryer and hand towel dispenser must also be close to the sink for this reason, and the use of both hand drying options is recommended to suit varying needs of accessible washroom users.

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A tap that can be operated using a clenched fist is important. A touch free sensor tap is an acceptable alternative, which saves water and energy, and helps reduce cross-contamination. Toilet roll and soap dispensers must also be placed in a prominent location and easy to use for people with the use of only one hand. The importance of washroom layout is crucial and in order to fully understand the difficulty of an awkwardly arranged washroom, try the following: While sitting on a chair, lift your legs off the ground, stretch your arms out in front of you and see how far you can reach forward without losing your balance. You will find it is not very far. The usability of accessories can sometimes be overlooked, however, if products are considered in a different way, a number of alternative uses can be identified. Shelving for colostomy bags is a good example – guidelines state that a shelf must be installed for colostomy bags, however if there is

an exposed cistern in place, the top of this may also be used as a shelf.

Top tips for remaining stylish Accessible washroom facilities can be equally as contemporary and stylish as other washroom facilities. Here are some essential tips to keep top of mind when designing or renovating an accessible washroom: • There is no need to stick to plain white fittings. Washroom fittings come in a variety of colours, shapes and sizes so there is plenty of opportunity to make the most of the varying ranges available to make the final finish stylish. • Streamlined accessible washrooms can be achieved by being clever about how washroom accessories are used. Doubling the use of certain fittings can save on space and money, while still looking great. For example, there needs to be a shelf adjacent to the door where a wheelchair user can place a bag.

feature washroom • A wall-mounted waste paper bin can be useful in this instance as it can double up as a shelf, assuming the hole for used towels is at the front of the bin and not on top. • It’s essential to ensure that washroom accessories such as grab rails, in addition to the toilet and sink, are positioned and installed at the correct height to meet with building standards. • Choosing options that are easier to clean such as roseless grab rails will keep the washroom looking smart for longer. Brian Ford is a Specification Manager at Dolphin Solutions. Brian has been working with Dolphin for over a decade as one of the company’s technical experts. In that time, he has worked with designers on projects like The Shard, Dublin Airport and The Aquatics Centre as well as helping to develop and deliver numerous products to the washroom market. For more information, visit: www.dolphinsolutions.co.uk

African Cleaning Review March/April 2017

advertorial Tork

Next generation of iconic toilet paper dispenser SmartOne launched

Within the world of toilet paper dispensers, SmartOne stands out. Featuring a unique center-pull system and its characteristic round design it is known to washroom visitors and cleaners across the globe. SmartOne was launched 10 years ago and has earned recognition as an icon amongst toilet paper dispensers. Now, it is time for two giants to merge – SmartOne and one of the best performing dispenser lines of modern times – Tork Elevation Line. When SCA acquired Georgia Pacific Europe in 2012, SmartOne became part of the Tork family but under its existing Wave design. Meanwhile, Tork Elevation is one of the bestperforming dispenser lines of today. Elevation features high-quality products in black or white ABS plastic, with both touch-free sensor systems and manual dispensers. The line has been constantly acknowledged and rewarded for its design. By merging SmartOne with the Elevation line, two icons become one, while also making the new Tork SmartOne® accessible for customers currently using other Elevation products.

African Cleaning Review March/April 2017

Aside from a new design, the already acknowledged functionality of SmartOne has also been refined. The new generation of Tork SmartOne® includes new features as well as improvements to existing benefits that all together make the new generation even better than before. For example, the new Tork SmartOne® is available with Tork EasyCubeTM integration, where smart sensors located inside provide

real-time data on cleaning and maintenance needs. “SmartOne just got smarter. The new generation of Tork SmartOne® is connected and provides realtime data that allows cleaners to move from static cleaning rounds to cleaning when needed,” says Catarina Wickstrom, SCA Vice President Market & Product Support MEIA. The robust and durable design of the previous generation of SmartOne has been a key factor for the success of the dispenser – making it suitable for demanding washroom environments with high traffic. The new generation of Tork SmartOne® is slimmer than previous versions, but great effort has been put into maintaining a durable design. “We have set Tork SmartOne® on fire and smashed it with baseball bats to get every detail as robust and durable as possible. We have also used industrial robots which have dispensed 2 000 000 paper sheets to ensure good dispensing. Throughout the development process it has been put under extreme pressure to ensure that it can cope in the most demanding environments,” says Tomas Gandemo, Global Brand Innovation Manager.

advertorial Tork The key features of the new generation of Tork SmartOne®: • W aste less, save more: The single sheet dispensing helps reduce consumption by up to 40 percent. The best performing Tork SmartOne dispenser allows up to 98 more visits per service round compared to a traditional jumbo roll dispenser. • Improved hygiene: The sealed and protective design means you only touch the paper you use. In other words, hygiene is improved and the risk of cross-contamination reduced. • A durable and robust design: SmartOne is manufactured from high-quality ABS plastic with a metal key and lock that protects the roll. Throughout the product development, industry robots have been used to secure a highly reliable system that works in the most demanding washrooms.

• E asy to clean and refill: The reduction in consumption means fewer refill and cleaning needs for the staff. The unique dispensing system also reduces the risk of paper ending up on the floor from free rolling or that the toilets get blocked with paper. All together saving both time and effort for the cleaners. • Smart sensors inside provide real-time data: The new edition of Tork SmartOne® is compatible for the Tork EasyCubeTM system. With the use of integrated sensors, each dispenser provides real-time data on cleaning and refill-needs through a web-based service available on desktop, smartphones and tablets. This allows managers and cleaners to shift from static cleaning rounds to cleaning when needed.

Tork SmartOne® is perfectly suited for the most demanding washrooms with high traffic volumes. One example where Tork SmartOne® has made a difference is at the primary school in Wiehl and the school centre in Bielstein, Germany. Poor hygiene conditions are certainly not unheard of in schools. Toilets blocked with toilet paper and overflowing were part of daily life at both the secondary school and the local primary school in Wiehl. By shifting to Tork SmartOne® dispensers in all school toilets, these problems disappeared over night. And at the same time, the consumption of paper was reduced, saving costs for the school administration along the way. Tork® is a brand of SCA. For additional information visit: www.tork.co.za

Visit SCA SA’s stand at CleantexPulire, 12 – 14 June 2017

Do more with less

Improve hygiene and cost Use less paper for your everyday wiping tasks and improve hygiene. Get the Tork Reflex™ single-sheet, centrefeed-dispensing system and reduce consumption by up to 37%*. Go ahead, focus on serving your customers. Are you ready to do more with less? For more information visit www.tork.co.za

* Statistics from internal research conducted over a four-week period. Reflex vs. Tork traditional centrefeed. Reduction calculated in square meters used.

tork.rsa@sca.com +27 87 359 1031

African Cleaning Review March/April 2017

educational

Confused about green floor pads? The majority of floor pads used for stripping, scrubbing and burnishing are manufactured from polyester derived from non-renewable sources, such as fossil fuels and petroleum by-products.

urthermore, these are nonrenewable sources, which means that these pads typically end up in landfills where it takes years − even decades − to degrade. With the industry adopting green cleaning strategies and promoting sustainability, these traditional floor pads are losing its footing in the industry. However, according to Robb Bergen, vice president of marketing at Impact Products, the types of ‘green’ floor pads that are replacing these traditional floor pads raises some confusion. “There is confusion because not all environmentally responsible floor pads are biodegradable,” says Bergen. “While a floor pad may have sustainability attributes on one end, it may not have any on the other end.” According to Bergen, the following are the pros and cons of the three most common environmentally sensible floor pads: PET pads: These are floor pads made from 100 percent post-consumer recycled terephthalate (PET) fibres,

derived from plastic water and juice bottles. While these pads are made from recycled materials, PET pads are usually not recyclable; they can be remelted and used again but only if resin and mineral adhesives were not added during the manufacturing process. Hog hair pads: Some pads are now made of hog hair or a blend of hog hair and polyester. The result is a very effective, smooth material that is perfect for polishing and burnishing. While hog hair is a renewable resource, if it has been blended with polyester the pad may include non-renewable resources and take years to biodegrade. Sugar/corn pads: Made by at least one manufacturer, these floor pads are made from renewable, plant-based materials such as sugar, corn, feedstock, and other renewable resources. Unlike the other pads just mentioned, these pads do biodegrade relatively quickly and therefore do not accumulate in landfills. “Affordability, durability and performance are always concerns

when it comes to selecting floor pads,” adds Bergen. “Fortunately, most environmentally responsible pads have proven to be as effective, if not more effective, than traditional pads.” Impact Products is a manufacturer and supplier of branded and private label non-chemical commercial cleaning, maintenance, safety and related products in the US. The company’s offering encompasses a full suite of cleaning products including floor care products, waste receptacles, washroom accessories, gloves and safety products. For more information visit: www.impact-products.com

Clean better than ever before with the all NEW Available in the following colours and sizes:

floor pads.

TWO Burnishing pads also available:

• Colours: Black, blue, red and white • Sizes: 400mm, 425mm, 450mm, 500mm and 550mm

• Colours: Blue and white • Size: 500mm

BLACK Stripping pad and BLUE Scrubbing pad: Use with Radical floor stripper to remove worn and soiled floor finishes or sealers. Attach suitable pad to an R46 standard-speed Rotary machine or GT50 automatic scrubber. Ideal for use on machine speeds up to 350rpm.

Recommended for use on soft to medium finishes. Burnish/polish floor to high gloss. Ideal for use on machine speeds up to 3 000rpm.

RED Buffing pad and WHITE Polish pad: These pads are designed for light duty cleaning and buffing. It will remove light scuff marks and dirt while producing a high gloss shine.

African Cleaning Review March/April 2017

floor pad range is fully biodegradable, Our taking them a fraction of the time it takes a conventional floor pad to biodegrade.

Tour to Italy and one of Europe’s largest professional cleaning events This tour package will allow travellers the opportunity to make the most of their visit to two historical Italian cities as well as the country’s largest professional cleaning exhibition, thereby offering an abundant mix of business and leisure options.

Pulire 2017

Pulire is the largest professional cleaning industry exhibition in Italy and plays host to a complete range of machinery, chemical products, equipment and components for professional cleaning and hygiene. Boasting thirty years of history, Pulire is a leading event in Europe, favourably ranked for importance and size, and rated as one of the most influential globally. Pulire attracts 300 exhibitors and more than 10 000 visitors to its more than 17 000m2 of display space. It hosts the largest international groups, industry-leading companies, and innovative solutions for the express purpose of assisting cleaning industry professionals.

Tour departs: Saturday 20 May 2017 6 Night tour package includes: • • • • • • • • • • • •

Return airfares – ex Johannesburg 3 x night accommodation in Venice 3 x night accommodation in Verona Transfers from and to airport Verona return train tickets Welcome dinner – Venice Farewell dinner – Verona Entrance to Pulire exhibition Entrance to a cleaning industry suppliers workshop Day trip city of Venice Day trip city of Verona Visit to the Ferrari and Lamborghini plants

Tour rate:

• Single package: ZAR 28 750* • Sharing per person: ZAR 22 500* • Land only arrangements available on request * Tour package rates are subject to exchange rate fluctuations

Verona

Celebrated by Shakespeare, who made it famous as the romantic setting for the moving tale of Romeo and Juliet, Verona is a splendid, ancient corner of the Veneto region in Italy. Another feature of the city is the Arena of Verona built by the Romans in the 1st century AD to host gladiator fights.

Venice

Few cities can claim such a priceless art and history heritage as Venice. This unique city built entirely on water with its magical, spectacular scenery is not just beautiful; it is a real miracle of creative genius. No trip to Venice would be complete without a punt down one of the city’s picturesque waterways in an iconic gondola.

For more information or to book, contact Steve Braham at: 083 265 1268 or email: steve@sbpr.co.za

feature food hygiene

Keeping food safe By implementing a fully integrated skin-care system, food manufacturers can do more than comply with foodhygiene regulations: if they take a ’hands on’ preventative approach rather than a reactive one, they can jointly address the threat of cross-contamination and hazards to the skin of employees – making sure food remains safe and hands healthy.

n this article Paul Jakeway, Marketing Director for Deb in the UK & Ireland explains how setting higher standards of skin care can prevent the crosscontamination of food and occupational skin disorders. Every year 5.5 million people are affected by foodborne illnesses in the UK[1]. A frightening statistic, which is made even more alarming when you think about how easily the pathogens responsible for foodborne illnesses are spread. Whether it’s from direct contact with other food, hands, equipment, surfaces or utensils, crosscontamination during food preparation is a significant factor associated with food-related illness.

African Cleaning Review March/April 2017

Campylobacter – one of the most common pathogens – is considered to be responsible for more than 280 000 cases of food poisoning each year[2]. Estimates by the Food Standards Agency (FSA) have indicated that campylobacter causes more than 100 deaths a year and costs the UK economy about £900 million annually[3]. For a business, food-poisoning outbreaks can have serious, potentially disastrous, implications. The business can incur food spoilage and wastage, as well as face hefty fines and the risk of closure. If the news of incidents spreads, bad publicity is also inevitable. Hand washing should be a vital part of a business’s ‘Food Safety

Management Procedure’ to prevent the spread of germs, as poor personal hygiene accounts for 40 percent of food related outbreaks of illness[4]. To avoid cross-contamination strict regulations are in place: under the Food Hygiene Regulation 2006 all ‘food handlers’ are required to be supervised, instructed and trained in food hygiene practices. Companies also need to adhere to a Hazard Analysis and Critical Control Point (HACCP) system, which introduces procedures to make sure the food produced is safe to consume. It identifies hazards in the workplace, such as moments when cross-contamination could occur, it calculates the likely incidence rate and establishes preventative control measures. Effective hand hygiene is widely seen as one of the most effective ways to prevent the crosscontamination of food. Employees in food-handling environments need to frequently decontaminate their hands – not just before and after contact with food, but before and after breaks, and at key moments such as after using the washroom, coughing, sneezing or touching contaminated surfaces. And yet: research demonstrates that hand-hygiene compliance is not always where it needs to be. Some estimates show that 39 percent of food-handling staff do not wash their hands after visiting the toilet, while 53 percent do not wash their hands before preparing food[5]. This lack of compliance will have an impact on swab test failure rates and can have serious consequences for crosscontamination.

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feature food hygiene

What can the food manufacturing sector do to change the situation? Higher standards must be set in the food manufacturing sector. The Deb integrated skin-care programme incorporates three dedicated elements to guarantee excellent hand hygiene in the workplace: essential products; vital information and the highest standards of behaviour. For a skin-care programme to be effective, a range of essential products need be accessible to all workers. Deb identifies a 4-step programme that can help maintain excellent hand hygiene and skin health in foodhandling environments: applying protective creams before work (only where required); using appropriate hand cleansers after hands become contaminated; sanitising hands and applying restorative creams at the end of the day. Protective creams can reduce direct contact with specific physical contaminants, help retain natural lipids and moisture in the skin, and make the skin easier to clean. Some manufacturers have created products specifically for the food industry: they protect hands in wet-working conditions, improve comfort and skin strength when wearing gloves, and provide an additional barrier for skin that is exposed to refrigeration environments. Cleansers are essential to remove dirt and contaminants from the skin during the working day, especially after breaks and visits to the toilet. Sanitisers, meanwhile, are recommended to kill germs and bacteria when hands are visibly clean but may still be contaminated, for instance after coughing, sneezing or touching surfaces. When choosing sanitisers it is important to look for products whose formulas have been independently tested and assessed by experts to demonstrate that the products are non-tainting and do not influence the quality and safety of food products. In fact, certain cleansers and sanitisers are now capable of killing 99.999 percent of transient bacteria. This rate of effectiveness is known as Log 5 reduction. Products that meet Log 5 requirements are 100 times more

effective than the more common Log 3 products, which kill 99.9 percent of transient bacteria. This makes a sizeable and valuable impact when controlling the spread of prolific pathogens. Restorative products are essential for maintaining healthy skin. Applied at the end of the day, they moisturise, nourish and condition the skin, improving its strength and preventing it from becoming dry or damaged. It is not only crucial that the optimal products are provided, but that the workplaces are also in possession of all the vital information they need to maintain excellent hand hygiene. Whether this be expert advice from hand hygiene consultants, site surveys to ensure that the right products are in the right place within a facility, or skin condition evaluations, it is essential that employers understand their workersâ&#x20AC;&#x2122; skin care needs. For a skin-care programme to be effective, education is crucial. Skincare experts can provide training programmes and materials such as

videos, leaflets, brochures and posters. Effectively educating employees will consequently drive compliance and promote higher standards of behaviour in the workplace when it comes to hand hygiene. References: [1] Food Standards Agency (FSA). [2] https://www.food.gov. uk/science/microbiology/ campylobacterevidenceprogramme [3] https://www.food.gov. uk/science/microbiology/ campylobacterevidenceprogramme [4] Dewall et al., 2006. [5] Food Standard Agency (FSA)â&#x20AC;¨ For over 80 years, the Deb Group has been establishing skin-care regimes for all types of workplace and public environments, spanning industrial, commercial, healthcare and food sectors. Deb comprises 24 companies operating in 23 countries, with Deb products sold in over 100 countries. According to company estimates over 150 million people use their products every day. For more information visit: www.debgroup.com

African Cleaning Review March/April 2017

Goscor cleans up with lowest total-cost solutions for Africa Offering the best equipment available globally, together with the lowest total cost of ownership for its customers, continues to give Goscor Cleaning Equipment (GCE) the leading edge in Africa, according to General Manager Greg Venter. Part of the Goscor Group, GCE’s transformation into a specialist equipment company was cemented with its distribution agreement with Tennant of the US to introduce its high-end range of cleaning equipment to the local market. “Our underlying priority right from the start was to focus on the best-quality equipment available,” Venter stresses. “In order to make GCE a successful business, we knew we could not sell cheap brands and in bulk. We had to specialise in the best quality, ensuring that our customers had the lowest total cost of ownership at the end of the day. This is a common thread of the Goscor Group: to provide its customers with the best-quality equipment that costs the least over its lifetime.” While this does mean that GCE’s premium brands cost more, Venter points out that its customers ultimately spend a lot less in the long run than when they buy cheaper equipment at the outset. “Our equipment lasts a lot longer, almost double the lifespan of our competitors. Not much breaks down, which means that our customers’ productivity is so much higher.”

End users GCE focuses on three main market segments, the first being end users. This means selling equipment to entities such as parastatals, with GCE priding itself on the fact that every single Eskom power station has at least one of its machines. End users also include diverse applications such as warehouses, factories and mines, with GCE having the necessary flexibility to cater for both small and large customers.

Building service contractors The second market segment is building service contractors, which encompasses large-scale contract cleaning companies. “As this is a market with different requirements to those of the end users, we focus more on a pricing model so these customers obtain the lowest monthly value on their costing.” GCE’s predominance in the overall industry is indicated by the fact that it has over 75% market share in the industrial segment and a large number of building service contractors as clients.

Retail The newest segment that GCE is targeting is the retail market. With over 5 000 retail stores in South Africa alone, this represents a massive opportunity. “We already have our equipment working in about 40 to 50 retail outlets, for example, so our idea is to grow this market quite a bit. Our initial focus is a market share of about 10%, which alone represents 500 to 600 machines,” Venter highlights. “What gives us a significant advantage here is that we have the equipment base in order to tackle a market of this scale.” Venter adds that GCE has also developed a specific business model for the retail segment, which traditionally does not acquire the most expensive equipment. “We offer a 36-month rental period, after

African Cleaning Review March/April 2017

which the equipment is replaced, and a new contract entered into. This equipment is then channelled into our general rental fleet or redeployed elsewhere in Africa, for example.” Venter comments: “It seems to be biting, with our retail customers slowly becoming excited about the concept. The main benefit is that they do not have to worry if a machine breaks down, as the rental fee not only includes the actual cost of the equipment, but service and maintenance as well. We can even offer ancillary equipment such as cleaning consumables if need be.” GCE also has a product specialist focusing exclusively on its industrial vacuum cleaner and high-pressure washer product range, aimed at everything from carwash facilities to washbays.

Service and aftermarket support Venter attributes GCE’s continued predominance in the industry to its critical understanding that cleaning equipment is highly specialised. Its service and aftermarket support offering includes a countrywide team of field service technicians, with 12 in Johannesburg alone, in addition to having full workshop facilities at every branch or dealership able to cater for refurbishments to major repair work.

Branch network GCE’s extensive branch network covers the whole of South Africa. “Where we do not have a branch, we have a dealer. These are companies that distribute our product range in addition to carrying parts and being able to fix machines,” explains Venter. The company has a national spares stockholding of between R8 million and R10 million, indicating the extent of its total product range, which includes multiple variations of many machines.

advertorial Goscor Cleaning Equipment Rental fleet

time thanks to its powerful battery, but is also easy to operate. Being a zero-emission machine, it is also environment-friendly.

A significant aspect of GCE’s business model is its rental department, which Venter points out is even unique to Tennant globally. The rental fleet comprises over 200 machines, available on daily, weekly or monthly short-term rental periods: “This business has grown considerably over the last five years, catering for customers urgently needing a replacement machine in the event of a breakdown, to a major clean-up on a construction site.” The main trends driving this market are increased productivity and costeffectiveness.

Perhaps the biggest revolution that GCE is introducing to the local cleaning industry is the NoTouch® Cleaning System from Kaivac of the US. “This means the end of the mop-andbucket concept, which simply redistributes the dirt. The system focuses on dirt not as grime, but as harmful bacteria, and how to prevent such harmful contamination from multiplying,” elaborates Venter.

Latest innovation

Apart from introducing the latest developments locally, GCE is also an active participant in the industry, hosting the monthly meetings of the National Contract Cleaners Association (NCCA) at its Johannesburg premises. “It is important for us to keep abreast of the needs of our end users,” Venter points out.

Being an equipment specialist means that innovation is essential, which is why GCE is constantly introducing the latest equipment and technology to the local market. For example, the GM1ze from Green Machines International GmbH is a compact litter vacuum that not only saves

industries. “Botswana is our next focus, where we are finalising an agreement with a company. There are good opportunities there in terms of mining companies such as Debswana.” Ghana is a potential foothold in West Africa, with major South African property developers involved in shopping-mall developments there. “We have a dealer in Nigeria, but this is a difficult market due to various factors such as the fluctuating interest rate, and we are working at making it more viable for us.” Another major growth area is East Africa, with both the Tanzanian and Kenyan markets looking to introduce mechanical cleaning to boost productivity.

Training In terms of training, GCE has a full-time training and technical manager, in addition to bringing in representatives of its major brands on a regular basis to update its sales staff and field service technicians. With a lot of modern cleaning equipment encompassing both automation and electronics, such training is vital in order for GCE to retain its competitive edge.

African expansion A major focus for 2017 is a more structured expansion into the broader African market, on the back of group holding company InServe’s foray into the continent. “Our stance is that our dealers have to be the best companies to represent us and our brands. They have to be able to mirror us as a company and offer a total service.” Venter reveals that GCE has just appointed a new dealer in Namibia, which is seeing major development in both its retail and mining

From remote-controlled vacuum trucks to boom lifts, the cleaning industry has always been quick to innovate. Venter adds that GCE has a company-wide training session every Friday in order to familiarise its staff with the latest developments. “If everybody knows what our machines can do and how they work, it is easier to explain to potential customers. The more we know, the more opportunities we can access. Our customers are constantly on the lookout for the most innovative and productive means of carrying out the basics of cleaning, which continues to be our main focus,” Venter concludes.

Call 086 123 CLEAN African Cleaning Review March/April 2017

educational

Cleaning contractors may be losing out financially In a typical cleaning service contract, some variations often do not “come to light” as the cleaner on site often takes an instruction from a client’s representative not really knowing that such instruction constitutes extra work not priced for in the original contract. Brian Tanner

his work automatically then becomes repetitive and indeed the norm. To make matters worse, the cleaning contractor’s supervisor/s may not be informed of the additional work being carried out by the cleaner or alternatively they themselves do not recognise that such extra work is being carried out. A cleaning service contract agreement may or may not include a ‘variation to contract’ clause, thereby allowing some flexibility in the scope of the cleaning to be performed. A variation is an alteration (addition or sometimes an omission) in the scope of the cleaning contract agreed with the client.

African Cleaning Review March/April 2017

Variations may include, inter alia: • alteration to quantities; • alteration to quality; • alteration to working conditions; and/or • alteration in terms of additions or omissions to the scope of the work. In principle, therefore, a variation is an agreement supported by consideration to alter some terms of the scope of work envisaged in the agreed cleaning contract. If the above is the case then the cleaning service contractor is most certainly ‘losing out’ financially! All variations must be put in writing, and also confirmed in writing

between the cleaning contractor and the client before any additional work commences. The only exception being if the work is required urgently and it is not practical to produce a variation document before work commences. Variations should be priced by the cleaning service contractor and then agreed with the client. In instances where rates and prices have been provided by the cleaning service contractor in their tender, valuation is relatively easy, provided the work is of a similar nature and carried out under similar conditions. While the above is all well and good, it is recognised that a cleaning service contractor fully aware of the variation may choose however, to keep mum and not claim any extra costs in the belief that the client will feel intimidated and this may jeopardise the contractor/client relationship. Conversely, if a cleaning service contractor does not make any effort to point out to the client that additional cleaning work is being carried out for which reimbursement is required, then many clients may also not raise the issue! A word of caution, however, when claiming for variations to contract cleaning service contractors should also understand that conflict with a client can arise when the work being claimed for has not been specifically mentioned in the cleaning specification. In common law this silence does not always mean the

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educational

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cleaning service contractor has an automatic right to claim for extra payment. The client is not necessarily liable to pay for work that a reasonable cleaning contractor should have understood at tender stage. It can be interpreted that, while the socalled extra work was not expressly mentioned, it is nevertheless normally required to be done in order to complete an overall task. The above case in point brings into being the subject of contract agreements which in the current market can at the best of times be quite complex. It is extremely important to fully understand the terms and conditions of a contract at both tender and before signing stages. A contract is an agreement between two or more persons which gives rise to personal rights and corresponding obligations. In other words it is an agreement which is legally binding on the parties. It essentially consists of four elements namely:

• An offer; • An acceptance; • An intention to establish a legal relationship; and • A consideration usually in terms of a price offered. Before signing a contract, cleaning service contractors are advised to: • Read and understand every word and in turn sentence; • Ensure they feel comfortable with all the terms and conditions of the contract and that they are in line with what was tendered on; • Do not sign if you don’t understand any clauses, rather seek expert advice; • If any changes to clauses are to be made in the written documentation they must always be initialled by both parties; and • The cleaning service contractor should always have a copy of the signed agreement. It is advisable that supervisors carry a ‘variation order book’ which is in duplicate form, and upon recognising

that extra work is in fact being carried out, note in detail and price for client agreement. Get into the habit of using it, thereby establishing a client expectation. Never carry out extra work for no compensation as it will then become an expectation. Conversely, when a client indicates they wish to make a variation or add new work then always sit down with them promptly and agree upon a price. Never make verbal agreements that rely on the assumption that the client will be happy to pay for whatever the cost. Always raise an invoice at the end of the month showing variations to contract separate from your monthly contact charge as this will be fresh in their mind. Article by Brian Tanner, the former Secretariat of the National Contract Cleaners Association. Brian is a Fellow of the Chartered Institute of Building and can be contacted at asserv@vodamail.co.za

African Cleaning Review March/April 2017

educational

Consider the following 10 tips when selecting a cleaning cart A well-organised and properly designed cleaning cart can make the cleaner’s job easier, safer and more effective, while improving productivity.

or cleaning contractors and facility managers, improving worker productivity often means work gets done faster and cleaners can attend to more cleaning tasks, such as those addressed only if time allows, according to Dennis Knap of Impact Products, a manufacturer of cleaning carts. Today’s carts are available in all shapes, sizes and colours. Knap suggests that the following be considered: 1. The cart should have a ’moulded-in area’ on the back to hold an upright vacuum cleaner. This keeps it out of the user’s way, but readily available when needed. 2. An ability to hold a 75-120 litre trash receptacle. The receptacle should be in the front of the cart with push handles spaced away from the trash area for more sanitary handling. 3. Some carts now allow for trash to be placed within a vinyl refuse bag that conceals the trash. This design also allows workers to remove the trash from the side of the bag rather than lifting it up and over the cart. 4. Deep, moulded-in pockets permit the easy storage of cleaning supplies, brooms, spray bottles, brushes, etc. 5. Some carts have a squared-off front, others have a rounded-off front; a squared-off front works

better in industrial areas whereas a rounded-off cart is more appropriate for use in hotels, schools, offices, etc., because this design is more protective of walls. 6. Look for a cart that holds warning signs so they can be placed when needed/where needed. 7. High-density rubber wheels allow for easier manoeuvring and a quieter ride; also, ensure they are non-marking wheels. 8. Look for a cart that clearly separates wet and dry areas; this helps prevent cleaning chemicals and other moisture from coming into contact with the user and electrical items, such as vacuum cleaners. 9. Some carts are made from recycled materials, promoting sustainability. 10. Yellow is no longer the only colour for carts; various other colours are now available. Impact Products is a manufacturer and supplier of branded and private label non-chemical commercial cleaning, maintenance, safety and related products. The company’s offering encompasses a full suite of cleaning products including floor care products, waste receptacles, washroom accessories, gloves and safety products. For more information visit: www.impact-products.com

African Cleaning Review March/April 2017

laundry review

Suitable techniques important for hospitality laundry staff

rrespective of which professional industry they are in, in order for employees to perform at their best, they need to be given the proper tools and training to do so. In the service and hospitality industry, where success depends on guest satisfaction, employee performance is critical. Whether it’s an employee, such as a bellman or the concierge who come into contact with guests each day, or one who works behind the scenes in facility operations or the laundry room, every employee plays an important role in achieving and maintaining guest satisfaction. As a result, it is important for a hotel to have procedures and policies in place to train laundry room staff to ensure that all linens, whether found in the guestrooms, spa, gym facility or restaurant, are held to the highest standards before they reach hotel guests. Not only does training laundry room staff improve guest satisfaction, but having set policies and procedures in place also improves laundry room efficiency, ultimately boosting the bottom line.

Training policies and procedures Labour is the highest expense in a laundry operation, representing an estimated 45-50 percent of a total laundry room budget. It is critical that labour is used as efficiently as possible in order to maximise throughput and reduce operating costs. In order to do this, staff must be trained on how to properly use the equipment, as well as the overall laundry process. Regardless of the size of the hotel, it’s important that everyone undergoes the same training so that the full staff compliment understands the daily goals and benchmarks, and is aware of what is expected of them to meet hotel guest needs. Having training guidelines and checklists accessible to employees after their initial training is an important resource for employees to refer back to if needed.

African Cleaning Review March/April 2017

Randy Dawes has worked for Hyatt for nearly 30 years and knows firsthand the importance of training laundry room staff. As the corporate director of engineering for the Hyatt Place and Hyatt House hotels, his role is to monitor and assist with the replacement of equipment and review new hotel laundry construction, as well as review wash times and the chemical usage. “Our training guidelines are available in both a video and downloadable file format and accessible through our company intranet,” says Dawes. “The training guides review the proper loading techniques for washers and dryers, and the training is consistent across all hotels.” Additionally, according to a recent US Bureau of Labour Statistics report, the turnover rate for the hospitality industry was 72.1 percent in 2015, up from 66.7 percent in 2014. With this high turnover rate, having formal training procedures and documents will help onboard new employees as quickly as possible.

Use of equipment Today’s equipment for on-premises laundry (OPL) facilities has undergone major advancements to improve efficiencies and reduce operational costs. However, even with the most innovative equipment on the market, employees still need to be properly trained on how to use the equipment so that the hotel does not waste time and money. New equipment control systems provide many benefits to both the laundry room manager and the staff processing laundry day to day. With advanced controls and wireless networking, laundry room managers can gather machine performance and maintenance data remotely and in real time. This innovation helps managers stay constantly connected to their laundry operation to monitor equipment usage, labour, utilities and efficiency. With this visibility, managers can make immediate adjustments to help minimise costs at every stage.

The right tools and training lead to increased efficiency, guest satisfaction. TMI Hospitality operates more than 180 hotels across the United States under brands such as Marriott, Hilton Worldwide and InterContinental Hotels Group. To help manage the laundry operation and training across all properties, each hotel receives operational standards and checklists developed by TMI’s director of operational performance standards. When the time comes to train new staff, all TMI property management teams take a hands-on approach, says Andrew Wallin, TMI’s director of purchasing. “A property’s general manager or executive housekeeper will train new laundry staff on the standards our team has developed to ensure consistent operation across our properties,” he says.

If staff use manual controls, they need to pay close attention when selecting settings and cycles to ensure the best wash-and-dry quality. Laundering different types of linens throughout the day is inevitable in the hospitality industry. Manual controls require staff to switch the settings for each load, creating a greater chance of the wrong cycle being selected, which will affect throughput and linen life. “Our latest equipment monitors the wash cycles and confirms the proper washing temperatures and formulas, which is very important,” says Dawes. Advanced control systems have user-friendly graphic displays, one-touch operation and multiple languages for multilingual operation, all simplifying training and use. Additionally,

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having the same controls for both washer-extractors and tumble dryers streamlines training and use of the equipment.

Processing techniques Once employees are fully trained on how to use the equipment, they also need to have a strong understanding of laundry processing. “While our training is consistent across properties, processing will differ based on the number of rooms at a hotel,” says Dawes. “The average room count at our properties is 130 rooms, but the total number of rooms at the hotel will affect the size of our washers and dryers, and therefore affect processing.” As the types of fabric for hotel linens vary, it is important for staff to sort like items before starting a load. Since linens such as towels and bed sheets have differing compositions and weight, they will need different dry times. For example, the time required to dry terry towels will cause over-drying of the bed sheets. Over-drying the sheets will not only reduce linen life, it will also affect the quality of the linen; uncomfortable bed sheets will have a negative impact on guest satisfaction. It is also important to weigh linens before adding them to the washerextractor. While a load may look full, adding a few more linens to reach the machine’s maximum capacity will have an impact on daily productivity.

Service, maintenance and repairs In order to extend the life of equipment and ensure it is running at peak efficiency, staff will need to be trained on regular preventative-maintenance needs. If a property does not have set maintenance processes in place, a distributor can be a good resource to help develop formal procedures. They can also help with conducting trainings, especially when it comes to equipment use and maintenance needs. “Our local distributor performs the maintenance training, and it is handled by the hotel engineer or a local laundry contractor,” says Dawes. Many equipment manufacturers will provide checklists that outline maintenance needs that should be performed on a daily, weekly, monthly, quarterly and annual basis. In addition

to using these materials for training, they are a helpful resource for ongoing maintenance needs. “With proper cleaning of the machines and light maintenance performed, we are often able to tell pretty quickly if there is an issue with a machine,” Dawes says. Additionally, with an advanced control system, a laundry room manager will receive an alert if there is a problem such as a leak or slow drainage as soon as it arises. Quite often, a manager will receive the alert before the staff can visibly detect the issue, which will not only prevent a large water or sewage bill but will also reduce equipment downtime, as the problem can be addressed immediately. When a machine is experiencing an issue or isn’t functioning correctly, the flow of the laundry room will be impacted immediately; this technology assists laundry room managers and staff to work together to address any repair needs as quickly as possible. It’s also important for staff to be trained on when equipment maintenance goes beyond their daily responsibilities and a certified service technician should be called. Staff should not tend to repairs and maintenance that goes beyond their training or comfort level, as more damage can be done to the machine. Staff should also be aware of potential problems such as electrical issues, uncommon noises or error codes that require a factory-trained and certified service technician. Distributors have the expertise, resources and knowledge to solve any issues that may arise with a property’s equipment. When the repair is out of the scope of a property’s engineer or maintenance staff, calling a service technician will ensure that the equipment needs are tended to promptly and correctly.

Monitoring the operation In order to run an efficient OPL operation, it’s important that training does not stop after an employee is first onboarded. Staff should undergo regular reviews to ensure that they are continuously following all proper processes and procedures. “Each of our hotels undergoes a regular review process, and part of that review includes an analysis of the laundry room to ensure the staff is properly executing

laundry review their tasks,” says Dawes. He also says that there are visible signs to look for to ensure the laundry operation is running at peak efficiency. “The telltale sign that a laundry is running efficiently is the lack of linen backed up in the chute or on the floor,” Dawes says. With the ability to monitor all aspects of an operation with real-time reports, laundry room operators have increased visibility that helps them make informed decisions on how to best manage labour resources based on the expected volume of laundry during a specific time period. The machine usage reports will also provide managers with a strong understanding of how and when their equipment is running during a specific shift or day, and can help identify bottlenecks in the laundry process. If linens are collecting for an extended period of time between a wash and dry, a laundry room manager can determine the best way to fine-tune labour resources to eliminate this problem. Additionally, if an operation does not meet its daily goal, it can pinpoint the exact shift in order to identify the cause of the inefficiency and make modifications. If it is a result of the labour force, they can use this as an opportunity to retrain employees and improve staff performance. “Constantly reviewing a hotel’s laundry operation is very important, as this can make or break a hotel − from both a guest satisfaction and profitability perspective,” says Dawes. “If a hotel laundry operation is not running seamlessly, it will become a major trouble spot for the hotel. While guests do not visit the laundry room, it is just as important to keep the laundry room as neat, clean and organised as the hotel restaurants and lobby.” Incorporating in-depth employee training processes that provide education on equipment use, processing, preventative maintenance needs and when distributor support is needed will help a property maximise throughput, reduce operating costs and ensure that it is achieving the appropriate guest satisfaction with suitably laundered linens. Article by Bill Brooks, national sales manager for UniMac, a provider of on-premises laundry equipment. Abridged version of original article previously published in American Laundry News.

African Cleaning Review March/April 2017

facilities management review

CSG adds Stallion Reaction to its portfolio Outsourcing specialist and JSE-listed CSG Holdings announced that it has purchased the armed response and monitoring division of Stallion Reaction (Pty) Ltd as a going concern, for R50 million. This acquisition will result in CSG becoming a prominent medium-sized armed response service provider in South Africa. Peter Dry

ays Pieter Dry, CEO of CSG, “Not only is this purchase aligned with our strategy to expand the basket of services in our facility management division, but it complements recent acquisitions in the security industry and provides a platform for further corporate activity.” The transaction, effective 1 March 2017, includes individual client and commercial contracts, the armed

response services, assets and employees, but excludes domestic guarding and CCTV monitoring. According to Dry, “Living in a country beset with crime and violence, South Africans have become more and more particular about implementing security systems to suit their individual lifestyles and requirements. Our clients want a tailor-made solution determined by

their specific security risk profile and unique requirements. Although there are obviously common requirements, every client contract is different.” He went on to say that there is no longer a ‘one size fits all’ solution. “We have a flexible approach and want our clients to know that their security needs are paramount when negotiating a contract,” concluded Dry.

Distinctive FM deal at Nelson Mandela Children’s Hospital Multi-services group Servest has entered into a unique integrated facilities management contract with the Nelson Mandela Children’s Hospital, a dedicated paediatric healthcare facility located in

African Cleaning Review March/April 2017

Parktown, South Africa. The hospital is a product of 11 years’ hard work, spearheaded by chief executive Sibongile Mkhabela who oversaw the business case development, feasibility study, design and construction and commissioning of the hospital. The hospital celebrated the completion of its commissioning phase with a launch in December 2016, and will accept patients from May 2017. Servest will provide full FM and technical infrastructure support, self-delivering all aspects of facility maintenance. The contract has been mobilised and will be in place for the next three years, overseen by 15 dedicated onsite management and technical personnel. During this time, Servest will set up a dedicated FM company that, at the end of the term will be donated to the hospital, an offering that formed a key part of Servest’s bid. At the conclusion of the contract, Servest will continue to offer support to the teams in charge of maintaining Nelson Mandela’s legacy.

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PPP FM award for Servest Servest was named winner of the SAFMA (South African Facilities Management Association) Public Private Partnership (PPP) Facilities Management Award of the Year.

he accolade was presented to Servest for its ability to exceed expectations, deliver measurable benefits and demonstrate a positive impact through the provision of an integrated facilities management service for the SA government’s Department of Statistics. More than 200 dedicated Servest employees offer a multifaceted FM solution to the 90 000 square metre, purpose-built government facility in Pretoria, which has a five star Green Building rating. Servest self-delivers every service, including cleaning, catering, security, interior landscaping and grounds maintenance, to the building that houses 2 500 staff. Servest won the contract last year due to the Group’s impressive track record with similar PPP contracts in Botswana, and the ability to self-deliver every element of the offering. The public private partnership will run until 2041. Graham Peel, managing director of Integrated Solutions, a division of Servest said: “We are very proud to have been named recipients of this prestigious award and thank SAFMA for recognising the positive contribution Servest as a business contributes to the advancement of FM in South Africa. We are fully committed to ensuring value and service levels are achieved by maximising operating synergies, through the deployment of multi-skilled, cross-functional staff and through the implementation of technology to support the free flow of real time information.”

For more information visit: www.servest.co.za

African Cleaning Review March/April 2017

feature automation technology

Rise of the robots Labour augmenting or job destroying? The demand for automated cleaning machines is growing rapidly, particularly in the world’s developed countries. This is due to significant advances in robotic technology, labour shortages and the need for higher productivity in daily or routine cleaning tasks. Over the past few years the industry has witnessed several autonomous equipment launches highlighting the growing spectrum of self-operating driverless cleaning options. The question remains, how will this development transform the cleaning industry?

his article by the World Economic Forum highlights some of the possible economic implications of the so-called ‘Fourth Industrial Revolution’ − whereby the use of new technologies and artificial intelligence (AI) threatens to transform entire industries and sectors. Some economists have argued that, like past technical change, this will not create large-scale unemployment, as labour gets reallocated. However, many technologists are less optimistic about the employment implications of AI. In this article it is argued that the potential for simultaneous and rapid disruption, coupled with the breadth of human functions that AI might replicate, may have profound implications for labour markets. We conclude that economists should seriously consider the possibility that millions of people may be at risk of unemployment, should these technologies be widely adopted.

The rise of the robots Rapid advances in robotics and automation technologies in recent years have coincided with a period of strong growth of lesser-skilled jobs in the UK. There is growing debate in the economics community and academia about whether technological progress threatens to displace a large proportion of these jobs in the longer term. Examples where automation is starting to gain traction internationally include warehousing, haulage, hotels, restaurants and agriculture: all industries,

African Cleaning Review March/April 2017

which are frequently reported by our Agency colleagues to be heavily dependent on lesser-skilled labour. In the UK, driverless cars are currently being trialled on the roads of Milton Keynes and ‘hands off’ self-driving cars are expected on the motorways in 2018.

Robotics: Labour augmenting or job destroying? One view, as outlined in a recent Bank Underground blog (and a follow-on post here), is that technological progress has always been labour-augmenting in the past, and is likely to remain so in future. Thus, as manufacturing productivity has grown and factory jobs have been shed, the associated increase in GDP per capita has resulted in a net increase in job creation, typically in more labourintensive service industries. So even if robotics started to displace large numbers of workers, jobs dependent on human traits such as creativity, emotional intelligence and social skills (including teaching, mentoring, nursing and social care, for example) may become more numerous. However, many technologists are not so sure that the next industrial revolution will replicate the past, arguing that the mass adoption of robotics threatens to disrupt many industries more-orless simultaneously, giving neither the economy − nor society in general − the time to adapt to the changes. Advances in robotics might be such that suddenly, most if not all of the basic human functions entailed in manual

labour (assembling, lifting, walking, human interaction, etc.) could be carried out more effectively and cheaply by machines − with the advantage of being able to work continually at minimal marginal cost. A recent report by Deloitte concluded that around one-third of jobs in the UK are at ‘high risk’ of being displaced by automation over the next two decades, including losses of over 2 million jobs in retail, 1.5 million jobs in transportation and storage, and 1.25 million jobs in health and social care.

It’s different this time? So how might automation in the Fourth Industrial Revolution differ fundamentally from that in the past, preventing technological progress from being labour augmenting, at least in the short to medium term? Perhaps the main

12-14 JUNE www.cleantex.co.za DIARISE THE SHOW DATES

difference is the speed of technological progress and its adoption. The technologist Hermann Hauser argues there were nine new General Purpose Technologies (GPTs) with mass applications in the first 19 centuries AD, including the printing press, the factory system, the steam engine, railways, the combustion engine and electricity. GPTs by definition disrupt existing business models and often result in mass job losses in the industries directly affected. For example, railways initiated the replacement of the horse and carriage, with resultant job losses for coachmen, stable lads, farriers and coach builders. Most of these GPTs took several decades to gain traction, partly because of the large amounts of investment required in plant, machinery and infrastructure. So there was sufficient time for the economy to adapt, thus avoiding periods of mass unemployment. But the pace of technological progress has sped up rapidly since the 19th century. Hermann identifies eight GPTs in the 20th century alone, including automobiles, aeroplanes, the computer, the internet, biotechnology and

feature automation technology

nanotechnology. Most recent innovations have been scalable much more quickly and cheaply. They have also been associated with the emergence of giant technology corporations â&#x2C6;&#x2019; the combined market capitalisation of Apple, Google, Microsoft, Amazon and Facebook is currently about USD2.5 trillion. The faster these new waves of technology arise and the cheaper they are to implement, the quicker they are deployed, the broader their diffusion, the faster and deeper the rate of job loss and the less time the economy has to adapt by creating jobs in sectors not disrupted by GPTs. And some technologies are evolving at lightning speed, such as the ongoing exponential increase in computing power. Computers have evolved in the past 40 years or so from initially being merely calculators to having applications that include smartphones and, in conjunction with the internet and big data, driverless cars, robots and the â&#x20AC;&#x2DC;Internet of Thingsâ&#x20AC;&#x2122;. Looking to the future, how might these new GPTs affect the economy? The retail and distribution sector currently

has over five million jobs. In the not too distant future, most consumer goods could be ordered online and delivered by either autonomous vehicles or drones. The warehouses in which the goods are stored could be almost entirely automated. Bricks and mortar stores might largely disappear.

How long before robotics start to disrupt the economy? The timing and magnitude of these structural changes to the economy are extremely hard to predict. But the speed at which developed economies adopt robotics technologies is perhaps increased by policies in many countries that seek to reduce income inequality in society, such as increases in minimum wage rates, thereby incentivising R&D and capital expenditure in labour-saving machinery and equipment. Another factor stimulating global investment in robotics technologies is demographics. Japan has experienced a declining population since 2010, reflecting minimal immigration levels and falling fertility rates since the 1970s. With the population (and labour force) Continued on page 28

African Cleaning Review March/April 2017

feature automation technology projected to decline by as much as onefifth over the next 50 years, incentives to invest in automation technology are high. So it is perhaps not surprising that Japan has one of the largest robotics industries in the world, employing over a quarter of a million people. Many types of robot are already commercially available, including humanoid robots, androids, guards and domestic robots, in addition of course to industrial robots. Citizens are increasingly familiar and comfortable interacting with them, including the elderly.

Machine learning/artificial intelligence It is often argued that robots typically can only perform a finite number of well-defined tasks, ideally in controlled environments. So robots can be used extensively in warehouses or factories, but not to interact intelligently or empathetically with humans as secretaries, vehicle drivers, nurses, care assistants, etc. − that is, in service industries where the majority of lesser-skilled jobs are found. Hence,

Visit our stand at CleantexPulire 12 – 14 June 2017

humans might always have an absolute advantage over machines in carrying out many types of work involving cognitive and communication skills. In fact, technologists are making great strides in developing machines capable of mimicking human intelligence. A computer has recently beaten one of the world’s best players of ‘Go’. Given that the average game has an almost infinite number of outcomes, the computer must mimic cognitive skills such as intuition and strategy, rather than rely purely on brute force in analysing all plausible move sequences − which is how computers were programmed to beat the world’s chess champions nearly twenty years ago. Researchers are confident that widespread economic applications of AI are not too far away. One such example is facial recognition, which has applications in security, etc. A Google AI system called FaceNet was trained on a 260 million image dataset, and achieved 86 percent recognition accuracy using only 128-bytes per face.

Conclusion There is growing concern in the global tech community that developed economies are poorly prepared for the next industrial revolution. That might herald the displacement of millions of predominantly lesser-skilled jobs, the failure of many longstanding businesses, which are slow to adapt, a large increase in income inequality in society, and growing industrial concentration associated with the rapid growth of a relatively small number of multinational technology corporations. Economists looking at previous industrial revolutions observe that none of these risks have transpired. However, this possibly underestimates the very different nature of the technological advances currently in progress, in terms of their much broader industrial and occupational applications and their speed of diffusion. It would be a mistake, therefore, to dismiss the risks associated with these new technologies too lightly.

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The one international trade show in Africa showcasing all sectors of the professional cleaning and hygiene industry 11th Edition

Gallagher Convention Centre • Midrand • Johannesburg • South Africa An ever increasing demand to meet international standards of cleanliness and hygiene in the workplace, linked with the constant need to upgrade cleaning systems across numerous industries is set to draw visitors from multiple industry sectors to further streamline their cleaning and hygiene processes.

The floorplan is taking shape – don’t miss out! Book your company’s stand now!

12 JUNE 2017

13 JUNE 2017

Your company logo can appear here. Are you exhibiting?

14 JUNE 2017 An African perspective on professional cleaning and hygiene African Cleaning Review March/April 2017 Contact info@cleantex.co.za or visit www.cleantex.co.za

new products New 12-litre feature-rich bucket from Vikan The new 12-litre bucket launched by Vikan during January 2017 is a welcome update to the company’s award-winning bucket range, and includes a number of features to improve hygiene and usability, and simplify storage and handling.

Features at a glance: • S tackable design saves storage space • Snap-on lid improves security and safety • Easy-to-read measures include litre, UK and US gallon marks • Sloped design makes stirring, mixing and emptying faster • Drainage hole prevents water accumulation during storage • Available in 9 colours for effective hygienic colour coding. “Buckets are one of the most commonly used tools when it comes

to ingredients handling and cleaning in the food and beverage industry. With the redesign of our 12-litre bucket, industry professionals can now select from a range of bucket sizes that feature smart design solutions to improve hygiene, safety and usability. The new buckets also combine perfectly with our bowl and hand scoops to ensure easy measuring and handling,” says Debra Smith, Vikan’s Global Hygiene Specialist.

The new 12-litre bucket is made from premium quality and highly durable materials, and is compliant with all relevant EU and FDA regulations. It is available in 9 colours: pink, green, blue, red, white, yellow, orange, purple and black. Vikan develops, manufactures and markets professional cleaning equipment and systems. For more information visit: www.vikan.com

Keeping your city clean and green Increasing urban populations are placing growing pressure on the sustainability of city environments. This has meant that broom, picker and refuse pushcarts have given way to more compact, electrically-operated, zero-emission cleaning equipment. With this in mind Goscor Cleaning Equipment (GCE) introduced the latest cleaning equipment technology into the Southern African market with its launch of the GM1ze from Green Machines International GmbH. “This compact litter vacuum not only saves time mainly due to its powerful battery, but is also easy to operate, and enhances hygiene, safety, and environmental awareness,” comments GCE General Manager, Greg Venter. The latter is particularly important in an urban context, with towns and cities struggling with respirable dust and exhaust emission limits, all in an effort to reduce carbon dioxide emissions. The narrow design means that the GM1ze is ideal for use in confined

African Cleaning Review March/April 2017

spaces. It uses 24 V, 36 V or 48 V lead acid batteries, providing an eight- to 16-hour operating window, depending on the application. The machine is powered by a 0.85 kW motor and produces 1.5 kW of suction power. It has an 18 m2 dust filter, and a suction pressure of ≥25 mbar. The GM1ze’s water system consists of an electric water pump and an intermittent water spray nozzle, with a 10-litre water tank. The mounted 125-mm-diameter suction pipe features an anti-clogging grid to prevent blockage by debris such as plastic bags, paper and leaves. Additional features include punctureproof tyres and shielded ball bearings, a front steering wheel, an ambidextrous control arm for right- and left-handed operators, together with an automatic dead man position. Green Machines GmbH is part of a list of leading international brands distributed by GCE, “We strive to not only introduce the latest technology

into the market, of which the GM1ze is the newest example, but also to remain at the leading edge of international cleaning trends,” Venter concludes. For more information visit: www.goscorcleaning.co.za

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Rescue at height revolutionised with integrated harness system This lightweight, unobtrusive rescue device is contained in a small backpack attached to a full-body harness.

The device features a 20m spool of Aramid rope, released at a controlled rate via an integral braking mechanism.

When working at height any safety-related incidents often necessitate self-rescue as the front-line or most rapid-response tactic. With this in mind, MSA Africa introduced its Latchways Personal Rescue Device (PRD), an integrated harness system. This lightweight, unobtrusive rescue device is contained in a small backpack attached to a full-body harness. It has been designed to be used in conjunction with a fall protection system or anchor point. The patented components of the Latchways PRD fit neatly into the backpack, allowing workers to carry out their daily tasks unhindered. Indeed, the backpack becomes part of the daily Personal Protective Equipment (PPE) required for those working at height. â&#x20AC;&#x153;There is a legal obligation to have a comprehensive rescue plan in place when individuals are working at height,â&#x20AC;? stresses Suraksha Mohun, Product Marketing Manager, MSA Africa. In the event of a fall, the MSA Latchways PRD suspends the worker, who is then lowered to the ground gently in a controlled descent. The device features a 20 metre spool of Aramid rope, released at a controlled rate via an integral braking mechanism. The innovative design of the MSA Latchways PRD only uses quality components and a limited number of moving parts so as to guarantee 100 percent mechanical integrity. The MSA Latchways PRD requires no specialist training, as it is simply worn in conjunction with a standard fully-body harness, and is activated by simply pulling the release cord. Its user-friendliness is enhanced by the fact that pre-use checks are minimal. The Latchways PRD range from MSA Africa includes a Workman Premier and Workman Utility full-body harness. A rescue pole is also available, which can be used by a third party to activate the Latchways PRD in the event of a worker at height being incapacitated. MSA Africa is a leading manufacturer of high-quality safety products since 1914. For more information visit: www.msasafety.com

African Cleaning Review March/April 2017

people and events Kärcher redefines most important control element Launched in South Africa – Kärcher’s new EASY!Force trigger gun for high-pressure cleaners. The main feature is the trigger, which is pushed into the handle with the ball of the hand. When the trigger is operated, the recoil of the water jet automatically presses the trigger into the hand, which contributes to effortless use. The reduced force action prevents hand and finger strain and in turn muscle cramps. Kärcher used the new trigger gun design as an opportunity to introduce further improvements resulting in the redesign of both interfaces from the trigger gun to the lance and high pressure hose. A quadruple trapezoidal thread, ‘EASY!Lock’, allows a tight and reliable connection with only one turn. Seen here is Sales Manager Dean Fairly demonstrating the new equipment at Kärcher’s head office during the launch event. For more information visit: www.karcher.co.za

ISSA visit to South Africa A high level ISSA delegation represented by Executive Director John Barrett and Dianna Steinbach, Director EMEA Services, visited South Africa during March in order to meet with NCCA members in Johannesburg and Cape Town. ISSA, the leading trade association for the cleaning industry worldwide, boasts a membership that includes more than 7 000 distributor, manufacturer, manufacturer representative, building service contractor, in-house service provider and associated service members. The worldwide cleaning association increases members’ professionalism and success through its popular global website and by offering business tools, educational products, industry standards, publications and legislative and regulatory services that focus specifically on the professional cleaning industry. Read more about the ISSA in African Cleaning Review’s interview with John and Dianna on page 2.

NCCA members pictured with the ISSA Directors in Johannesburg.

African Cleaning Review March/April 2017

advertorial Hako Visit the Hako stand at CleantexPulire, 12 – 14 June 2017

Scrubber innovations for high degree of cleanliness Hako-AntiBac® machines combined with Silent Kit features are ideal to optimise thorough cleaning in hygiene-sensitive areas Flexible and thorough in use The Scrubmaster B70 CL and B90 CL are perfect for use in all areas where special attention is placed on absolute hygiene conditions or cleaning in accordance with the HACCP concept. In addition to hospitals, this also applies to frail care facilities and canteens. Silent Kit, quiet as a whisper Scrubmaster machines are constructed in such a way that they offer active sound insulation for deployment in sound-sensitive areas. The silent button can be activated to reduce the already low 63 dBA sound emissions even further. Hako-AntiBac® offers a clear advantage An additional feature offered by the B70 CL and B90 CL range is the AntiBac® solution/recovery water tank. It reduces bacteria and fungus development in the tanks by up to 99.9 percent (tested in accordance with JIS Z 2801 / ISO 22196).

Additional features No pre-sweeping: The integrated dirt collection system gathers dirt in an easy-to-empty drawer. Practical accessories: The Scrubmaster machines can be fitted with an optional mop holder and handy tool net. Silent Kit: The Silent Kit reduces the engine speed as necessary, and renders the already low-noise machines even quieter at the push of a button. Single-button operation: The green Scrubmaster button can be used to start all the working procedures. Optimal ergonomics: Provides a height-adjustable speed control, full view of the front and foam-padded handlebar.

Hako-DaytimeCleaning Hako-DaytimeCleaning shortens charging cycles and increases machine operating times. As a result, the Scrubmaster B70 CL DTC, with its new quickcharge technology, provides considerably longer periods of operation.

Innovations ensure high levels of cleanliness

Hako-AquaForce® Hako-AquaForce® is a space-saving, stationary system for cleaning without chemicals. It removes all minerals from tap water. The demineralised water loosens dirt better and reduces the risks of resoiling – for lower operating costs and less environmental pollution.

Hako-AntiBac® The antibacterial tank coating, Hako-AntiBac®, ensures considerably better hygienic conditions in the tank and reduces the development of smells as well as the consumption and costs of disinfectants to clean the tanks. Installed as a standard measure for the Scrubmaster B70 CL and B90 CL.

Hako-Chemical on Demand By applying the Hako-Chemical on Demand feature, cleaning agents are only implemented when actually needed. In the case of low-level soiling, cleaning can be completed economically and ecologically without any need for cleaning agents.

CONTACT US: HAKO: Wouter Niemann 060 972 1429, 011 571 0200 PLATCHEM: Mike Lodder 082 600 5789, Craig van der Merwe 082 872 5211, 011 452 4910

African Cleaning Review March/April 2017