African Cleaning Review NovDec '15 issue by African Cleaning Review

PROMOTING PROFESSIONAL HYGIENE AND CLEANING

November/December 2015 | R46.00 (incl. VAT)

Visible Costs

• Chemicals • Materials Hidden Costs

• Environmental damage

The real cost of cleaning

• Infrastructure damage

• Inventory management • Labour and payroll • Opportunity cost

• Medical costs

• Shrinkage

• Training

• Storage

• Freight • Waste GSA 2015 category winners Emerging floor care trends Importance of entrance matting Becoming more sustainable

Hidden operating costs are real. That is where InnuScience can protect your bottom line

African Cleaning Review November/December 2015

contents NOVEMBER/DECEMBER 2015 Vol 16 No. 6 What is biotechnology and why do we need it now? Daily abuse of our planet is causing major environmental damage on an escalating basis. This goes way beyond the carbon emissions over which we have little personal control. There is systemic damage due to waste pollution and the use of harmful chemicals that have a knock-on effect on people’s health. Biotechnology is the use of living organisms in products to harness nature’s powers. Cleaning with these high performance innovative products offers real and holistic solutions to these issues. Read more on pages 6 and 7.

Opinion

Cover Story

Industry News

Slip-and-fall accidents: Are you aware of liability and prevention issues? Proposal denoted the end of Setas

6 17 22 32

An introduction to biotechnology in cleaning products World’s leading trade fair for textile care Local pet food manufacturer gains global certificate for food safety Labour court rules on temporary employment Register to attend 2016 WFBSC congress in Tokyo Kärcher introduces new logo Network recognises gender equality and diversity #FeesMustFall campaign impacts on outsourcing Caring for the environment

Features

Emerging floor care trends – William Griffin Floor care: Using the latest technology for best performance The importance of entrance matting – Parts 1 and 2

12 14

Educational

FM Review

New Products

People and Events

Study questions effectiveness of antibacterial soaps Why your company should start publishing Becoming more sustainable Mega mall to open its doors in 2016 Johnson Controls’ GWS business sold SA’s first jetting/vacuum combi truck with water recycling New gadget targets germs on shopping trolley handles Commercial kitchens and bakeries going green Safic beerfest and showroom launch Newell Rubbermaid SA turns 10 High scoring laundry delegates

African Cleaning Review is aimed at end users, contractors and suppliers of products and services to Africa’s Cleaning, Hygiene, Maintenance, Pest Control and Facility Management Services industries. It is published every other month by: e-squared publications. Tel: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Fax: +27 (0) 86 672 4794 PO Box 1976, Halfway House, 1685, South Africa email: africancleaningreview@cleantex.co.za Website: www.africancleaningreview.co.za Editor/Publisher: Johann van Vuuren +27 (0) 11 238 7848 email: africancleaningreview@cleantex.co.za Features: Teresa Settas +27 (0) 11 238 7848 email: africancleaningreview@cleantex.co.za Advertising: +27 (0) 11 238 7848 email: africancleaningreview@cleantex.co.za Administration and Accounts: Nandé Jacobs email: africancleaningreview@cleantex.co.za All editorial contributions can be sent to the editor who reserves the right to publish editorial based on the strength of its content. No articles or photographs may be reproduced, in whole or in part, without written permission from the publishers. Although every effort is made to ensure the accuracy and reliability of material published in African Cleaning Review, e-squared publications and its agents can accept no responsibility for the veracity of the claims made by contributors, manufacturers or advertisers. Copyright of all material published in African Cleaning Review remains with e-squared publications and its agents.

Jan/Feb 2016 issue features: • Hand dryers • Cleaning equipment rental

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Reminder The 2016 Buyer’s Guide is currently being compiled. We look forward to receiving your updated details. Extended deadline: 15 December 2015

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African Cleaning Review November/December 2015

from the editor Continued coverage of evolving industry news and developments

opinion

Slip-and-fall accidents: Are you aware of liability and prevention issues? Slip-and-fall accidents result in thousands of lawsuits each year. Determining liability can be difficult in these cases. However, invariably, if a lawsuit is filed, it will involve the facility’s owner, manager, and often

In this, the final issue of 2015, we published a wealth of pertinent information relating to biotechnology, emerging floor care trends, the importance of entrance matting, the future of Setas and of course the results of the 2015 Golden Service Awards competition. The two-part entrance matting feature offers views from two leading matting companies taking a closer look at the various products available to the market and elaborates on how correct use can protect facilities from tracked in dirt. Considering the busy festive season ahead for facilities such as shopping malls, airports and hotels this feature can’t be more relevant. The tenth season of the Golden Service Awards took place at The Theatre on the Track, Kyalami in the format of a masked ball in order to celebrate the cream of the professional cleaning industry. This year each category from small to mega produced an overall winner, much to the delight of small to medium companies who could for the first time compete against comparable opposition for the ultimate award. This development is guaranteed to actively encourage more companies to benchmark their skills levels by participating in the next GSA competition. As this year draws to a close I want to use this opportunity to thank all our readers as well as exhibitors and visitors to the CleantexPulire exhibition for their continued support and I also want to wish all a safe and pleasant holiday period. As a niche publication African Cleaning Review looks forward to continued interaction with the industry during 2016.

the cleaning contractor.

ccording to US statistics, more than one million slip-and-fall accidents occur in the United States each year. It is also regarded as the foremost reason people are admitted to a hospital emergency room, and 17 000 people die each year from these accidents. Because of these factors, owners, facility managers, and cleaning contractors should be aware of the circumstances under which they may be held liable. The circumstances are the following: • The building owner, facility manager, or cleaning contractor caused the accident. • The building owner, facility manager, or cleaning contractor was aware of a dangerous surface but did nothing about it. • The building owner, facility manager, or cleaning contractor should have been aware of a dangerous surface or situation but did nothing about it. “The last point is often referred to as ‘reasonableness’ and is usually at the heart of a slip-and-fall lawsuit,” says Adam Strizzi, Marketing Manager for Crown Matting Technologies. There are several commonsense strategies managers can take to help avoid slip-and-fall accidents at their facilities. Strizzi suggests the installation of mats in all of the following areas of a typical facility as one of the most important: • Inside and outside key building entrances

• I nside and outside entries that lead from one area of an office to another, such as a warehouse area • At the top and bottom of stairways and escalators • At the top and bottom of step areas (one to three steps) • Inside and outside elevators • Around food-service areas and water fountains • On hard-surface walkways that meet carpeted areas • In washroom walkways • Intermittently along hard-surface walkways “With thousands of people dying each year due to slip-and-fall accidents, building owners and facility managers must do all they can to reduce these numbers,” adds Strizzi. “Installing entry mats is one of the best things they can do.”

About Crown Matting Technologies Crown Matting Technologies has set the standard in the commercial and industrial matting industry for over 70 years. Crown Matting Technologies is renowned for its invention of Zedlan™ Foam, a patented foam technology found in Crown’s industrial line of matting products. Today, Crown has the most diverse entrance and anti-fatigue matting product lines in the industry. The company provides matting for a wide variety of market segments, from offices and schools to hotels and industrial locations. For more information, visit www.CrownMats.com

Proposal denotes the end of Setas Sector 21 education and training authorities (Setas), which receive more than an annual R13 billion in ring-fenced funds, are set to be scrapped.

inister of Higher Education Blade Nzimande gazetted a sweeping proposal on the future of the Setas during November. It effectively gives the authorities two more years to operate before they discontinue being “authorities” and become “advisory boards” (Setabs) with very little of their current operational role remaining. Most importantly, the Setas will lose control of a massive chunk of the skills levy the government exacts from all employers with more than 50 employees. This payroll tax is estimated to reach R16.7 billion this year and keep growing faster than normal tax funds for higher education. The proposal sees 40 percent of this levy money, which is flowing to the Setas for use in their respective sectors, going to the National Skills Fund for central administration. The public release of the proposal comes in the middle of a legal battle over Nzimande’s previous intervention in the Seta system towards the end of 2014. The proposal depends on Nzimande’s department of higher education and training winning that case in the Labour Appeal Court. The case stems from a regulation that cuts down the amount of levy funds the Setas could pass straight back to levy-paying employers – the mandatory grant. Previously this was 50 percent of the levy, but the Minister reduced it to only 20 percent, with the rest falling into the Seta budget for discretionary grants. It is this discretionary grant money that the proposal now wants to move out of the Setas altogether. However, a court challenge by Business Unity SA (BUSA) has

suspended Nzimande’s reform, which he subsequently appealed. The proposal represents the endgame in Nzimande’s long battle to overhaul the Setas since 2009, when the system was moved from the department of labour to the then new higher education and training department. Some Setas and business groups have fought the Minister, claiming that the independence of the Setas and the companies’ right to claim back much of their levies are the foundation of the system. In terms of the proposal, the new Setabs will have at least one senior government official on their boards that will wield veto powers. This is a break from the original design where the Setas were independent with boards comprising 50 percent labour representatives and 50 percent employer representatives. The proposal reveals concerns around the “elevation of the role of government ... underestimate the benefit of working together in new ways for shared benefits”. The proposal follows the White Paper for Post School Education and Training from January 2014, which suggested that the Setas be reshaped and their levy funds directed at the public education sector. If the post-school system is taken as a whole, the skills levy is the major source of new money in the foreseeable future. The proposal sees the levy becoming a complementary part of the normal higher education and training department budget and will potentially direct more funds at the vocational training college sector that has been identified as government’s top higher education priority.

Raymond Patel

According to Raymond Patel, CEO of the manufacturing sector’s Seta, Merseta the proposal was “not a fait accompli”. Merseta and the Services Seta are the only two Setas with budgets exceeding R1 billion a year. Patel said the proposal was flexible and far from final. “It requires a lot of comment and input. We have spoken to our stakeholders and want to form one common position,” he said. The Seta leaders were given the proposal in September, but the final version was released for public comment in mid November. The government’s discontent with the Setas is multifaceted. The system seriously underspends the levy money, but Setas often exhaust their admin budgets. There are also complaints about the quality of the training the Setas fund at private sector institutions. A major selling point for the proposal is cross-sectoral subsidisation. According to the proposal certain declining sectors will be footing the bill for training in other sectors with good growth prospects. This will “be painful for some, but nationally necessary and ultimately in the collective interest”. Some sectors need more training funds, but generate low levies because of low wages. The proposal is not just about money. It also calls for an overhaul of the complicated proliferation of distinct “qualifications” being created by sectorally focused Setas. The new plan is set to create broad “occupational” qualifications that apply nationally and across sectors. Source: Fin24

African Cleaning Review November/December 2015

cover story

An introduction to biotechnology in cleaning products What is biotechnology and why do we need it now? Daily abuse of our planet is causing major environmental damage on an escalating basis. This goes way beyond the carbon emissions over which we have little personal control. There is systemic damage due to waste pollution and the use of harmful chemicals that have a knock-on effect on people’s health. Biotechnology is the use of living organisms in products to harness nature’s powers. Cleaning with these high performance innovative products offers real and holistic solutions to these issues. A common perception in the professional cleaning industry is that in order to enhance product quality, and to specifically ensure the greenest products possible, product cost needs to rise. This is a major challenge within an industry environment that is dominated by diminishing budgets and the demand to reduce operating costs. InnuScience overcomes these cost barriers. InnuScience South Africa has a firm understanding of this balance and prides itself on being able to demonstrate real life performance improvement and exceed industry standards, while actually reducing the end user’s chemical product spend. With the corporate office based in Montreal, Canada, the company boasts state-of-the-art innovation laboratories where research and development (R&D) investments in biological cleaning products receive top priority.

African Cleaning Review November/December 2015

InnuScience believes that biotechnology is the smartest way to solve everyday cleaning challenges, while assisting in creating a sustainable planet. The company presents holistic cleaning solutions that remove harmful chemicals from the environment and addresses the very important four “P”s, namely: People, Planet, Performance and Profit. During the past 22 years, InnuScience followed its aim to be planet conscious in creating environmentally responsible, practical biotechnology products to tackle cleaning problems and address odour management. These products outperform traditional harmful chemical products and contribute to sustainable procurement practices. InnuScience products use a mixture of beneficial bacteria, fermentation extracts (enzymes) and surfactants. These are specifically formulated to consume the basic elements that are contained in organic compounds, namely oxygen, carbon, sulphur, nitrogen and phosphates. The products are unique in that the bacteria, once exposed to water, will remain active for many days after application in order to maintain the cleaning process long after application. In its concentrated form the bacteria remains dormant and stable with a virtually unlimited shelf life. InnuScience products carry the highest international environmental certifications including Ecolabel, Ecologo and the Nordic Ecolabel.

Des Parker

“ Our biotechbbased products are highly concentrated. For example, a single litre of tile cleaner concentrate will effectively produce 300 litres of usable product, and in some cases, depending on the application, up to 800 litres from one litre of concentrate ...”

cover story

“Our biotech-based products are highly concentrated. For example, a single litre of tile cleaner concentrate will effectively produce 300 litres of usable product, and in some cases, depending on the application, up to 800 litres from one litre of concentrate. So, is the price of that 1-litre bottle 300 times more expensive? Definitely not,” says InnuScience CEO, Des Parker. All InnuScience biotechnology products are non-hazardous, non-toxic, non-carcinogenic, non-pathogenic and completely people friendly. The products actually improve the environment by removing Volatile Organic Compounds (VOCs) and as such, remove the source of odours and the food source for bad bacteria and contaminants with the use of “Beneficial Bacteria”. InnuScience South Africa is part of the Bothongo Group of companies,

which owns and manages a broad range of quality commercial, residential, hospitality and agricultural investment properties. InnuScience

South Africa is a Level 2 B-BBEE contributor. For more information visit: www.innuscience.com

African Cleaning Review November/December 2015

industry news World’s leading trade fair for textile care

he latest trends and innovations in the laundry and dry cleaning industry will be showcased at Texcare International, scheduled to be held in Frankfurt, Germany from 11 to 15 June 2016. The organisers announced that another hall will be opened to expand the show, thereby adding an additional 10 000 square metres to the exhibition that occupied 30 700 square metres at the previous 2012 event. The industry’s market leaders, including Alliance, Christeyns, Ecolab, Jensen, Kannegiesser, Lavatec, Miele, Multimatic iLSA and Pellerin Milnor wasted no time in confirming their participation at this exhibition. Thus, trade visitors will find the leading manufacturers from the entire range of products covered by Texcare International in both Hall 8 and Hall 9. The spectrum to be seen includes machinery and equipment for professional textile care, dry cleaning and finishing agents, services, IT, work wear and table and

bed linen. “The textile-care business is developing dynamically and expanding in many different product groups, for example, textiles for contract hire and textile service, as well as information technology and merchandising planning and control systems. These are the product groups that we plan to expand at Texcare,” said Johannes SchmidWiedersheim, Head of Texcare Brand Management, Messe Frankfurt.

The sector congregates at this international platform every four years to present its innovative products and groundbreaking services, as well as to network with colleagues, to exchange know-how and information, for professional development and training. For more information visit: www.texcare.com

Local pet food manufacturer gains global certificate for food safety

estern Cape-based pet food manufacturer, Promeal, has demonstrated its commitment to reaching customer and supplier expectations with its achievement of the British Retail Consortium (BRC) Global Standard for Food Safety Certification. The recognition is just one illustration of how the local company is devoted to ensuring top class processes and procedures in order to produce only the best quality pet food. The BRC Global Standard for Food Safety Certification is verification that Promeal have put emphasis on their

African Cleaning Review November/December 2015

due diligence in all factory aspects to improve supplier approval, working conditions and to step up to the plate when competing against international imported brands. Achieving these global standards shows a great level of competence in critical areas including HACCP (Hazard Analysis and Critical Control Points), hygiene, factory environment standards, as well as food safety and quality management systems. Control Union Certifications, a RVA-accredited body, evaluated the certification and Promeal was awarded an “A” class certificate in the scope of Manufacturing of thermal processed

pet food. The certificate is recognised by the Global Food Safety Initiative (GFSI). Tania Morgan-Weyer, Managing Director of Promeal, is thrilled with the latest stamp of approval for the company. “We are very proud to have achieved the BRC Global Standard for Food Safety Certification because not only does it showcase our world class food and safety levels but also illustrates the passion that we, as a team. put into our products.” The company’s two flagship brands, Boss and Petley’s Dog Food are both well-known, trusted household names.

industry news Labour Court rules on temporary employment

uring September 2015, the Labour Court passed a ruling regarding the Temporary Employment Services (TES) industry. The ruling stated that the client organisation is a concurrent employer rather than the sole employer. The Court had to interpret the word “deeming” in the newly amended Labour Relations Act (LRA) and found it must be regarded as an augmentation rather than a substitution. This first “test” case of the new amended Act was brought by Assign Services against the CCMA and others. The ruling has “brought optimism for stability to businesses, temporary workers and the TES industry that witnessed job losses and the folding of businesses during this time of uncertainty,” according to the vice president of the Federation of African Professional Staffing Organisations (APSO) KC Makhubele. “There was uncertainty experienced

in the market as to who – the TES organisation or the client employer – is ‘deemed’ to be the employer of TES employees earning less than the earnings threshold (currently R205 433.30 per year), who has been placed at the client for more than three months.” The Labour Court ruling sets aside the previous ruling – by the CCMA arbitrator – that the client organisation is the sole employer of TES employees after three months. Acting Judge Martin Brassey found, among other issues, the TES remains the employer of its employees, beyond the three-month period. The extension of the “deeming” provision is sufficient, only as far as extra protection of rights of TES employees in terms of the LRA only. Nothing in the law states that TES is to be substituted by client after the threemonth period. The judge found that the client is a concurrent employer for the purposes

of the LRA as both parties need to ensure compliance with the act and that TES placed employees have an election (only when there’s a dispute relating to rights under the Labour Relations Act) to prosecute against either TES or the client. “Although the Act intended to streamline the country’s labour environment and protect vulnerable workers, the interpretation that TES employees transferred permanently to the client after a three-month period, resulted in the opposite occurring,” said Makhubele. “Many companies, instead of permanently contracting their temporary workers, identified the need to down-scale as they could not afford to permanently employ the temporary workforce they required for a set time or specific project.” As a knock-on effect, this resulted in a number of small- to medium-sized recruitment companies folding, several of which were black-owned.

egistration is officially open for the 21st Congress of the World Federation of Building Service Contractors (WFBSC), which is being held from 4–7 April 2016, at the Tokyo International Forum. “The theme of the congress is, ‘Building Service Contractors: Services to create a rich life’ and will examine and discuss the value of the building service industry,” says Takao Ichinohe, President of the WFBSC and the Japan Building Maintenance Association. “Our industry represents a building space lifestyle and culture captured in keywords such as safety, reassurance, comfort, and convenience; in essence, a building maintenance industry that provides comfortable workplaces and a richer and better life experience.

To realise the value of satisfying building users lies at the very heart of our clients’ expectations. The Congress aims to increase public awareness and trust and confidence in our industry. We would be grateful if together we can all consider these themes at the Congress. The main venue is the Tokyo International Forum, conveniently located in central Tokyo, close to the Imperial Palace, and an easy walk to Ginza. In addition, the gala dinner is hosted at the Hotel Chinzanso Tokyo, with its traditional Japanese landscape garden; the perfect spot to linger and enjoy spring greenery, cherry blossoms and a gently murmuring stream. “I am very much looking forward to meeting many of my old friends and making many new ones, and therefore

I want to extend a hearty welcome to participants from all over the world,” said Ichinohe. For more information about the congress or to register visit: www.wfbsc2016.tokyo

African Cleaning Review November/December 2015

industry news Kärcher introduces new logo

ärcher has refined its company logo. It depicts a considerably more modern font and now consists of the brand name and the familiar yellow bar. After the restyling of the corporate design and the website at the start of the year, this change completes the new brand image of

the world market leader in cleaning technology. “The design of our new logo reflects the characteristics of our brand, such as innovation and quality. It conveys our promise of performance to our customers,” says Hartmut Jenner, Chief Executive Officer and Chairman of the Management Board of Alfred Kärcher GmbH & Co. KG. The lettering is significantly lighter and, most importantly, it is easier to read on computer monitors. The yellow

bar under the lettering continues to establish the connection to the company colour. The signet – three triangles framed in a square – is removed from the brand name. This makes the now two-part logo less complex and more harmonious overall. The separated signet has a new function as a type of signature of the company founder Alfred Kärcher. As such, in future, it should feature as a seal for the quality of the company’s products.

Network recognises gender equality and diversity

SSA has revealed the winners of the first ISSA Hygieia Network Awards. The seven winners were recognised during a reception hosted on 20 October in Las Vegas, as part of the ISSA/ Interclean North America 2015 exhibition. This year’s award catergories included Hygieia Member of the Year, Rising Star of the Year, Employer of the Year, Man of the Year and the Eidyia Award for a company’s or individual’s leading efforts to reduce illiteracy rates within the cleaning industry’s workforce. “By recognising the people and organisations going above and beyond to promote gender equality and diversity, we hope to encourage others to alleviate obstacles hindering opportunities for

women in the workplace. Doing so will allow deserving women to rise to the leadership positions they deserve,” said ISSA Executive Director Emeritus John Garfinkel. Chaired by Dr Ilham Kadri, President of Sealed Air Diversey Care, the ISSA Hygieia Network focuses on improving the advancement and retention of the cleaning industry’s female professionals through education, networking, and recognition. The annual awards programme was developed to recognise individuals and companies that have made strides for gender equality and inclusiveness. “Companies that value gender equality can harness the skills and capabilities of

both men and women, giving themselves a competitive advantage,” said Kadri. “This year’s winners understand the importance of creating equal opportunities for women, regardless of their level of seniority. If more organisations realise the often untapped power that women possess, we can eliminate ongoing challenges and shatter glass ceilings with greater ease and build companies that have greater insight into the world around us,” added Kadri. For more information about the ISSA Hygieia Network visit: www.issa.com/hygieia

#FeesMustFall campaign impacts on outsourcing

s part of the #FeesMustFall campaign, and broader calls for transformation at tertiary institutions, students and university employees around the country protested against the principle of outsourcing, arguing that cleaning and security staff who worked for external contractors were being exploited. Some university staff also downed tools demanding an end to outsourcing. The workers who marched on management offices claimed that they were underpaid by outsourced

African Cleaning Review November/December 2015

companies and demanded that universities employ them directly and cut ties with outsourced companies. The National Education, Health and Allied Workers’ Union’s (Nehawu) Patricia Bevie said workers’ rights are being abused. “For example, you have people employed in the gardening services, you have people in the cleaning services and in the catering service who go home with R1 600. People’s salaries are about R2 500.” The University of Cape Town has since made an undertaking to move away

from outsourcing services on its campus and to find the additional funding needed to achieve this. “A process to determine the modalities, framework and timeframes of the implementation of this decision will need to be agreed upon by all parties involved,” said ViceChancellor Dr Max Price. More recently, and following intense protests, the University of Witwatersrand and the University of Johannesburg (UJ) also committed to doing away with outsourcing of services, including cleaning and security.

industry news Caring for the environment

he Bakwena N1/N4 toll road provides safe and efficient passage between the Gauteng and North West provinces of South Africa. It held its 9th annual cleanup campaign in Swartruggens on Friday 16 October. This event is one of many environmental initiatives that the Bakwena Platinum Corridor Concessionaire is involved in along the N1/N4 corridor. The aim of the campaign is to highlight for children the importance of caring for their environment. This yearâ&#x20AC;&#x2122;s campaign also included the planting of two Trees of the Year (the Willow tree) at each school. Three schools took part in this green initiative, included Kgetleng Primary, Swartruggens Intermediate and Reebone Secondary school. Two hundred learners from each school took to the area surrounding their schools, armed with gloves and rubbish bags

provided by the Bakwena N1/N4 toll road, to clean up their school grounds and surroundings. Once again, Kgetleng Primary bagged the first prize of R5 500 for collecting the most bags of rubbish â&#x20AC;&#x201C; a whopping 231 bags â&#x20AC;&#x201C; followed by Reebone Secondary, who was a close second at 210 bags (R4 500) and the third prize of R2 500 went to Swartruggens Intermediate for 110 bags collected. The Bakwena N1/N4 toll road strives to make a difference by raising awareness among local community members about the importance of living in a litter-free environment. Litter not only impacts on the appearance of these communities, it also has serious health and safety implications for both human and animal inhabitants alike. The annual clean-up events go a long way in ensuring community members take pride in their surroundings, as well as their health and safety.

African Cleaning Review November/December 2015

feature floor care

Emerging floor care trends By William R. Griffin

Taking a look at products, practices, and technology, a revolution is taking place in hard floor care and it will have a major impact on how floors are both cleaned and restored in the future.

William Griffin

e are in the beginning phases of eliminating the need to strip, burnish, and refinish hard floor surfaces. For those of us who grew up on the handle of a floor machine with layers of wax on our boots, it is hard to envision floor care without stripping and refinishing, but the writing is on the wall and will soon reach the floor. The speed and depth of change is creating turbulence and uncertainty for manufacturers, business owners and department managers, as the cleaning industry transitions, from the familiar ground of how things have been done in the past, to the uncertainty of a future that is rapidly evolving. Property and business owners, along with cleaning department managers, are unsure about the way forward. Distributors are hesitant to promote new and untested products and processes, especially if they have the potential to cut into the profitable sale of exiting products and chemicals. Innovators face an uphill battle in attracting exposure for their products

African Cleaning Review November/December 2015

via traditional distribution networks, and industry media that relies on advertising revenue from established companies battle to stay afloat. Some of the new products on the market are so contrary to long-held beliefs and established procedures that they face skepticism from potential purchasers who question whether the promoted product is realistic, or even possible. Despite these concerns, changes are taking place, and as long as they are, cleaning professionals should be prepared. Here is what you need to know about floor care trends in the future.

Changes in flooring There are millions of square metres of vinyl composition tile (VCT) on the floors in buildings, and more is being installed, but this mainstay in commercial buildings is giving way to luxury vinyl tile (LVT), sheet goods, and other surfaces that require no finish or burnishing. In fact, much of the flooring that is installed today is coated during manufacturing with mineral-based wear layers that do not require or prohibit on-site application of a sacrificial topical finish. Polished, stained, and densified concrete and terrazzo is showing up everywhere and can be easily maintained with diamond-impregnated floor pads. The use of natural wood, stone, and rubber materials is on the rise in both residential and commercial locations. The sustainability movement has brought us bamboo, sea grass, coir, jute, and hemp, which are easily damaged by water and chemical-based cleaning processes. Clay materials, such as porcelain and

ceramic tile, are now commonplace in kitchens, washrooms, halls, elevators, and lobbies. Even clay tile is changing; nearly 90 percent of the clay tiles produced today have their colour and pattern applied with ink-jet printing technology. Whereas in the past there used to be a mineral glaze on the surface, we now find a urethane or aluminum-oxide coating. At first glance one might say, â&#x20AC;&#x153;So what?â&#x20AC;? But the reality is that a urethane coating will not wear and resist scratching like a heat-bonded glaze that actually becomes part of the tile. These trends are expected to continue in the future, and over time, they will become the norm instead of the exception. As these new surfaces become commonplace, the processes and products we use to clean, maintain, and restore it must keep pace. Otherwise, cost will needlessly increase and the useful life of the surface will be reduced.

No more floor finish The use of floor finish is decreasing. We are slowly moving away from the use of stripper, floor finish, and burnishing processes that are hazardous, time and energy consuming, and the use of large amounts of water that ends up in the waste stream via the drain. Self-cleaning surfaces, diamond polishing, nano-coatings, stain guards, impregnators and cleaners, and prevention will replace the use of topical finish in commercial locations. Expect to see reductions in stripping and the use of floor finish as better products and processes eliminate the need for either one.

feature floor care

TASKI’s Intellibot offers operator-free floor care.

Sustainable chemicals and processes Green floor care is in. Using green products used to cost extra, and many did not – and still do not – see the need for them. However, they are now becoming commonplace and expected, if not demanded, in many market segments in the United States, such as education, health care, and government. We are learning that cleaning in a sustainable manner is cost-effective, and there are often hidden financial benefits that only become visible as green cleaning programmes are implemented.

Floor care equipment Floor machines, vacuums, and auto scrubbers are going digital and will soon link wirelessly to the Internet. You will never have to ask again, “Where is my floor machine?” With a quick check on your phone, you will know where to find it, even when it is in the back of a truck on a freeway in another state. Equipment will become easier to operate and repair, often relying on electronic systems that are energy efficient and use sustainablyengineered water rather than chemicals for cleaning. Robotic equipment, although off to a slow start, is picking up speed as wages increase and equipment costs come down. As ease of use increases, robotics will become irresistible to management. There is no way around it in larger facilities. It is only a matter of time and money. It will not be the robot alone that drives the change; it will be the package of services, benefits, and

cost savings robotics provided that will bring this technology to the forefront of the cleaning industry. During the next 10 years, you will see more use of riding equipment, and in the following five years, it will become fully automated. Besides robotics, other enhancements we can expect to see in floor care equipment and technology include the use of less water and engineered water, little or no detergents and strippers, and square or rectangular machines that clean right up to the baseboard and into corners. These machines will speed up the process by roughly 20 percent, eliminating much of the hand work that cleaning the edges of a room used to require.

Validating floor care results In the past, if the floor shone and no soil or buildup was visible, you were good to go. Today, management and our customers want proof that the cleaning we provide actually obtains the desired results. To meet these demands, we are seeing a migration of scientific testing equipment and processes into the cleaning industry and the facilities we clean. It is becoming more common to see specifications that require testing and validation of cleaning processes related to the coefficient of friction, gloss levels, and film thickness. Beyond this, you will find hand-held adenosine triphosphate (ATP) meters, particle counters, and other test equipment showing up in all types and sizes of facilities. Test equipment will bring higher expectations pertaining to slip, trip,

and fall prevention, the elimination of harsh and toxic chemicals, and more attention paid to contamination on surfaces and particles becoming airborne during cleaning. This is only the beginning; you can expect testing and validation of cleaning processes to become commonplace in the future.

Looking further ahead Self-cleaning surfaces already exist, but have not reached our industry yet; however, it won’t be long before we begin to feel the impact of this technology. During the next 10 to 30 years, technology will reach a tipping point where the speed and impact of change will exceed our imagination. As new floor care technology becomes smaller, more powerful, and less expensive, it will become more available and reach further in its ability to displace long-held beliefs, processes, and products. Part of your job and personal responsibility is to stay current with the changes taking place in the cleaning industry as well as the trends that are impacting your customers. You cannot know it all, but you need to know how to find essential information when you need it. These are challenging as well as great times of opportunity for those who constantly strive to improve themselves and the work they do. William Griffin is the president of Cleaning Consultant Services, Inc., and author of How to Sell and Price Contract Cleaning. He is an industry consultant and trainer with more than 35 years of experience.

African Cleaning Review November/December 2015

feature floor care

Floor care: Using the latest technology for best performance Even under ideal conditions, floors are exposed to contaminants and outside soiling. Without adequate cleaning measures in place, such soiling can cause serious damage to even the best floor finish. Prime Cleaning Suppliers offers tips on how to go about implementing a proper floor care routine by utilising the latest technology.

Polymer coating that saves you time and effort Due to the introduction of the revolutionary Wetrok Speedclean Chemical product, the outdated and tedious process of stripping and sealing floors that require polymer dressing is finally history. Wetrok Speedclean is the first neutral based, non-hazardous and low-foaming polymer stripper designed for use in conjunction with auto-scrubbers. Due to its low vapour emissions, the healthcare sector has given this product an overwhelming positive reception. High levels of

African Cleaning Review November/December 2015

vapour emissions cause respiratory problems and irritations amongst cleaning staff and patients. The Wetrok Speedclean solution should be applied to the polymer coating and then left for 15â&#x20AC;&#x201C;20 minutes. During this period the polymer will dissolve and become encapsulated. By using an auto scrubber with the squeegee bar, vacuum motor and water feed disengaged, blue scrubbing pads can be utilised to scrub the area. A major improvement is that the pads do not become clogged like traditional strippers do.

By passing over the area again with the squeegee bar, vacuum motor and water feed engaged, the polymer dressing will be completely removed. The new polymer coatings can now be applied without having to neutralise or rinse the floor, thereby saving additional time and effort. Wetrok Mepol HX, with a 28 percent solid content polymer dressing, is the ideal product to complete the stripping and sealing process. Wetrok Mepol HX offers an incredible enhancement of the floor surfaces, rendering it slip resistant, durable and easy to maintain, thus contributing to cost savings.

feature floor care Dust binding cloths more efficient than sweeping The correct programme on polymer coated floor maintenance begins with regular removal of dry soiling from the floor surfaces throughout the day. These particles are caused mainly by foot traffic and produce a sand paper effect, which is directly responsible for accelerating damage and diminishing polymer coatings. Removing these particles is referred to as â&#x20AC;&#x153;dust bindingâ&#x20AC;? and involves a Wetrok Balit Tool with specially impregnated Floorwit cloths designed to collect and hold fine particles and dust. Dust binding with Wetrok Floorwit is more effective than sweeping with brooms or vacuuming, and it saves time. These dust binding cloths are becoming increasingly popular, especially in the healthcare environment due to the reduced amount of airborne dust, therefore reducing the amount of micro-organisms that cause disease.

Maintenance cleaning The damp cleaning process will be dependent on the size and nature of the facility and will range from using an auto scrubber for large surface areas to microfibre flat mopping systems for smaller facilities. A complete damp clean is not necessary every day and often spot mopping will suffice. Spray buffing with a Wetrok Dual Speed or Ultra Speed machine is an absolute must to finish off the daily maintenance programme. The objective of spray buffing is to not only enhance the cosmetic effect of the floor but to also repair minor scratches, remove scuff marks and render the polymer coating more resistant to damage by the elements it is exposed to on a daily basis. For more information about these and other products visit: www.primecs.co.za

Promote your company in The Source of Workplace Hygiene Solutions! Reach your target market cost-effectively by advertising in African Cleaning Review. The direct link to end-users, building service contractors, FM service providers and key institutional sectors. Contact us for more information regarding cost-effective advertising options: africancleaningreview@cleantex.co.za | www.africancleaningreview.co.za

African Cleaning Review November/December 2015

SA cleaning industry celebrates its best at GSA 2015 “ The annual Golden Service Awards ceremony is important to KimberlyClark Professional* as it is our opportunity to recognise various key role players within the professional cleaning industry. Without the professional cleaning industry we would not exist and it is therefore to recognise the people behind the scenes who play such a valuable role in making our everyday environment more pleasant and comfortable,” Kate Anderson Kimberly-Clark Professional* General Manager: Middle East and Africa.

2014 – a year of reflection for Kimberly-Clark Professional* After having organised the Golden Service Awards (GSA) for nine consecutive years, Kimberly-Clark Professional* felt it was time to implement certain changes in the format of the GSA competition to remain relevant, keeping abreast of changes within the cleaning industry. During 2014 Kimberly-Clark Professional* took a step back and used this period to interact closely with the cleaning industry in order to seek a better understanding of new developments, but to also identify industry expectations in terms of staging the annual awards competition. This introspection was fundamental, especially as the 2015 competition celebrated the 10th year anniversary of the Golden Service Awards in South Africa. It resulted in revamped awards categories that reflect a more relevant and increased platform to honour the difficult and often unnoticed tasks performed by members of the local cleaning industry. The 10th anniversary event had to be larger, better and more relevant. Themed as a masquerade ball, this year’s Golden Service Awards ceremony was celebrated in Kyalami, Midrand at The Theatre on the Track on Friday, 23 October.

Recognising and rewarding service excellence by sustaining and maintaining high service standards This year featured six categories in which companies could be nominated: Industrial, Commercial, Education, Healthcare, Hospitality and Retail. Each category represented four company sizes – small, medium, large and mega. However, if an insufficient number of sites entered for a particular category, Kimberly-Clark Professional* reserved the right to combine categories. Other awards included Site Supervisor, Team Leader Site Manager, Cleaner of the Year, and Skills Development (emerging, regional and national) awards. This year the Cleaning Company of the Year category was amended to include awards for small-, medium-, large- and mega-sized companies. Since inception, various cleaning companies and their clients have played an active role in the success of this challenging competition. Together they have been the driving force behind the realisation of this event, ensuring that the competition remains relevant and rewarding for the industry as a whole.

African Cleaning Review November/December 2015

Cleaner of the year – Nozuzo Zangwa (Supercare Services Group)

Gotec – Cleaning company of the year (Small)

Enviro’mental Hygiene – Cleaning company of the year (Medium)

Supercare Services Group – Cleaning company of the year (Mega)

Cristal Solutions – Cleaning company of the year (Large)

Changes implemented to make GSA more relevant • • • • •

The size of the site is no longer a factor – companies of the same size competed. An independent auditing company (Lucro) was appointed to audit the 2015 results. The Cleaner of the Year award was introduced. A new judging team. The solitary Cleaning Company of the Year award was adapted to include small, medium, large and mega awards, thereby recognising overall winners per category.

Kimberly-Clark Professional* thanks Numatic International for their belief in the pursuit of excellence within the cleaning industry and the company’s involvement as co-sponsor of the Golden Service Awards for the third year. Kimberly-Clark Professional* congratulates all the 2015 GSA nominees and winners, having been recognised for their excellence and dedication in the professional cleaning industry and for creating EXCEPTIONAL WORKPLACES.

African Cleaning Review November/December 2015

educational

Study questions effectiveness of antibacterial soaps The latest hand hygiene research argues that short exposure to specific germ-killing ingredients does not necessary clean your hands more effectively than good old-fashioned soap. In fact, when it comes to ridding your hands of bacteria, plain old soap is deemed just as good as many “antibacterial” soaps.

aboratory tests conducted by a team of Korean researchers revealed that when bacteria is exposed to the standard over-thecounter antibacterial ingredient known as triclosan for hours at a time, the antiseptic formulation is a more potent killer than plain soap. The problem, however, is that people wash their hands for a matter of seconds, not hours. And in real-world tests, the research team found no evidence to suggest that normal hand washing with antibacterial soap does any more to clean the hands than plain soap. “The antiseptic effect of triclosan depends on its exposure concentration and time,” explained study co-author Min Suk Rhee, a professor in the departments of Biotechnology and Food Bioscience & Technology at the College of Life Sciences and Biotechnology, Korea University in Seoul, South Korea. But most people who wash their hands with antibacterial soap do so for less than 30 seconds, Rhee noted, using formulations containing less than 0.3 percent triclosan – the maximum allowed by law. And that combination, he said, is “not adequate for having an antibacterial effect.” Rhee and his colleagues outlined their findings in a recent issue of the Journal of Antimicrobial Chemotherapy. Triclosan is the antibacterial component of liquid soap. In bar formulations, it is triclocarban, according to the US Food and Drug Administration (FDA). These ingredients have been somewhat controversial. Some contend there is no scientific evidence to back up

African Cleaning Review November/December 2015

claims that these products are more effective than regular soap. Others have argued that these ingredients are not safe for use. But there is not any proof that triclosan is unsafe, the FDA said. However, the FDA cautioned that animal studies have raised concerns that the antiseptic may interfere with normal hormonal regulation, or may contribute to antibiotic resistance. To address both issues, in 2013 the FDA proposed passage of a new rule that would – as of 2016 – require soap manufacturers to provide more solid safety and effectiveness research to back up all antibacterial claims related to triclosan. If the rule is ultimately approved, failure to provide such evidence would either result in the relabeling of triclosan soap packaging to remove all antibacterial claims, or the removal of triclosan. In order to determine if triclosan made a difference in controlling bacteria in the current study, investigators placed 20 strains of bacteria into laboratory test tubes. The test tubes were exposed to both plain soap and soap containing 0.3 percent triclosan. According to the study, the tubes were preheated to mimic typical hand-washing temperatures. When bacteria was continuously exposed to triclosan for very long periods of time (nine hours or more), the antiseptic demonstrated “significantly” stronger antibacterial properties, according to the researchers. However the study revealed that laboratory exposure to just 10, 20 or 30 seconds of triclosan soap translated into no more antibacterial benefit than similar exposures to plain soap.

A follow-up test involving 16 healthy adults confirmed these findings. All participants first had their hands exposed to bacteria. They then washed their hands and lower forearms in warm water for 30 seconds, with either plain soap or 0.3 percent triclosan soap. The result: While both soaps were largely effective at eliminating bacteria, the difference between the two soaps was “non-significant.” However, Rhee stressed that this result is not the final word on all antibacterial soap products. “Our study [only] means that the triclosan in soap does not always guarantee higher antimicrobial efficacy during hand washing,” he said. Brian Sansoni, a spokesman for the American Cleaning Institute in Washington, DC, said his organisation believes that “antibacterial soaps and washes remain a part of effective daily hygiene routines for millions of people who want the extra germ-killing benefit that these products offer. They have a long track record of safety and effectiveness, backed by decades of scientific data and research.” Dr Leonardo Trasande, an associate professor with the departments of pediatrics, population health and environmental medicine at NYU Langone Medical Center in New York City, said “This study clearly reinforces the common sense notion that soap and water work just fine. The FDA has raised concerns about the safety of triclosan, and this study shows it may not provide any benefit anyway. So, I would say that in most cases plain soap does the trick.”

educational

Why your company should start publishing Many B2B companies are missing an opportunity to be a “thought leader” in their respective industries; to subtly and tactfully promote themselves and their products or services. LinkedIn now allows individuals (company executives, marketing mavens, etc.) to publish articles on their LinkedIn profiles. Although this publishing service was originally limited to a few, it is now open to everyone.

ccording to Viveka von Rosen, a LinkedIn expert and author of LinkedIn Marketing: An Hour a Day, some of the key benefits of publishing articles on LinkedIn include the following: • Published content on LinkedIn can give you and your company’s content and reputation a boost. • Because LinkedIn is so searchengine friendly, the content can become very searchable, giving you and your brand greater exposure. • It is a way to showcase you and your brand’s expertise in a given area, turning LinkedIn into a content marketing platform. • If the posts get viewed enough times, “It’ll get picked up by LinkedIn’s newsreader, Pulse. At this point, you’ll get exponential views, comments, and shares.” • Although it is something Viveka did not mention, publishing articles on LinkedIn can be one of the most cost-effective marketing techniques available. Whether

written in-house or by an outside agency, these posts can be very cost effective, especially when they yield successful feedback. For instance, when entrepreneur and author Wendy McClelland wrote and published Why I Say NO to Coffee Meetings, Von Rosen says the article resulted in: • more than 10 000 views in two hours • 60 other sites and blogs republishing the article • more than 150 new connections for the author • t wo new clients and numerous joint venture business offers • t wo speaking engagements for the author. For those individuals and organisations that want to get started on LinkedIn, the one thing they must know right off the bat is that one or two posts will not do the trick. As with any form of PR/communications, publishing on LinkedIn is similar to an old steam engine pulling out the train station. It starts slowly, but

with time, it can really get moving. Translation: Have a set schedule of publishing, at least once a week, and stick with it. The following are some additional suggestions from Von Rosen: • Write posts about influential people in your industry. • Have a catchy title, use attractive images, have keywords, and keep it brief – no more than 600 words. • Find ways to repurpose your posts This final suggestion is very important. Just because a post has been published once does not mean it cannot be repackaged and repurposed. Add it to other social media sites and your own company website, and alter it enough (which is what repackaging and repurposing is all about) so that it can be used again and again. If the content is good, valuable, well written, repackaged and repurposed, it will find more and more readers who will view you and your firm as thought leaders, which is the first step in making words lead to sales.

African Cleaning Review November/December 2015

facilities management review

Becoming more sustainable According to Ron Segura, president of US-based Segura & Associates, who works with large facilities by assisting them to streamline their cleaning and building operations, there are essentially three steps to help a facility become greener and more sustainable.

“T

his three-step process has worked well at the major universities, corporate campuses, and hospitals I have worked with,” says Segura. “In a sense, it’s all about establishing where a facility is currently in its green and sustainability journey and also where it wants to go.”

With that in mind, Segura shares his three key steps: Analysis This involves establishing a benchmark as to what cleaning products, processes, and technologies are currently in use to maintain the facility; the training and capabilities of the cleaning staff, as well as an analysis of the overall cleaning needs of the facility.

Development With a benchmark established, the development stage involves the actual creation of a green and sustainable cleaning programme; logging conventional cleaning solutions and equipment to determine which can be eliminated and which have green alternatives; determining if cleaners need training as to green cleaning best practices; explaining to building users why a green and sustainable cleaning programme is being implemented, and forming a Green Team to move into the final step – implementation.

cleaning staff commences, as well as the actual transfer to environmentally preferable cleaning products and the implementation of the programme.” While the process may look cumbersome, “if all stakeholders, especially building owners and facility managers, are behind, it moves along smoothly and results and improvements are often noticed very quickly.” Segura & Associates was founded by Ron Segura, who now serves as president of the company. Ron has over 45 years’ experience in all segments of the professional cleaning

Implementation “We like to start with a kick-off meeting to build enthusiasm and extoll the benefits of the green programme,” says Segura. From here, training of the

and building operations with ten of those years spent as Manager of Janitorial /Document Services for Walt Disney Pictures and Television. For more information visit: www.seguraassociates.com

Mega mall to open its doors in 2016 The new mall in Midrand, Johannesburg, is scheduled to open during April 2016, according to the project’s civil and structural engineers.

“T

he gross building area covers 485 000 square metres, which equals 65 rugby fields,” said Gerhard Saayman from Aurecon, the civil and structural engineers for the project. Named the “Mall of Africa”, the retail development is, according to Aurecon, the continent’s largest mall built in a single phase. At 131 000 square metres in retail

African Cleaning Review November/December 2015

area, it would be one of the biggest malls on the continent in terms of size. The mixed-use mall will have four courts, each with distinctive, African-inspired design features that reflect the continent’s different climatic zones. It forms part of the Waterfall City multi-purpose precinct in Midrand. “The mall’s design also incorporates many unique elements,

including very high shop fronts, wide passages and an undulating roof feature in the centre, with specialist animated LED lighting and a large public space with restaurants known as the Town Square,” said architect Tia Kanakakis of MDS Architects. The complex will accommodate 261 tenants, including Edgars, Woolworths, Truworths, Checkers, Ster-Kinekor and Game.

facilities management review

Johnson Controls’ GWS business sold It was recently announced that Johnson Controls, a global diversified technology and industrial leader, serving customers in more than 150 countries, has completed the sale of its Global Workplace Solutions (GWS) business to CBRE Group for US$1.475 billion. Global Workplace Solutions is one of the world’s largest providers of facilities management services.

he sale includes a 10-year strategic relationship between the two companies. Johnson Controls will be the preferred provider of HVAC equipment, building automation systems and related services to the over 450 million square metres portfolio of real estate and corporate facilities managed globally by CBRE and GWS. The agreement provides Johnson Controls with new channels for its offerings and when fully operational is expected to generate up to US$500 million of annual incremental

revenue for the Johnson Controls Building Efficiency business. “The sale of Global Workplace Solutions goes beyond its transactional value, as it represents an investment by Johnson Controls to grow its core building business, at the same time forging a strategic partnership with CBRE that will deliver long-term benefits to both companies,” said Alex Molinaroli, Johnson Controls CEO. Additionally, the companies will jointly provide US$40 million over 10 years to fund a building innovation

lab that will develop leading-edge energy management solutions to lower costs and enhance their clients’ work environments. The joint innovation lab will evaluate, connect and leverage products, services and energy data to create value for occupiers and investors of real estate. The decision to sell its GWS business is part of Johnson Controls’ strategy to invest in product businesses that are core to its multi-industrial portfolio and growth objectives.

African Cleaning Review November/December 2015

feature matting

The importance of entrance matting – Part 1 Prevention is much cheaper than cure, especially when it comes to floor maintenance. It is said that up to 85 percent of dirt and moisture is tracked into a facility on the soles of shoes; yet for many architects and facility managers, specifying entrance matting remains almost an afterthought, with selection primarily based on unit cost. A new report indicates that entrance matting is showing healthy growth and is set to be worth US$6 722.3 million by 2020. According to the report, entrance matting is influenced by the increasing importance of safety at workplaces and the growing flooring and hospitality industries. The demand from industries, such as hotels, gyms and sports complexes is expected to drive the market.

In this two part article, African Cleaning Review explores those entrance matting systems that are available to the local market, and how an informed choice can best prevent dirt and moisture from entering your building.

ohannesburg-based Serra is the African distributor for Milliken, the largest privately-owned chemical and textile company in the world. Milliken floor coverings beautify offices, hotels, airports, homes and commercial environments around the world. Paul Thomaz, Marketing Director at Serra®Mats™ spoke to African Cleaning Review about the importance and benefits of entrance matting as part of an overall facility maintenance regime.

Determining the location of walkoff matting

Lloyds of London. Milliken QuadrusTM – Comet CMT118-27 Moon combined with ‘Consequence’ carpet.

African Cleaning Review November/December 2015

All entrance doors should have walkoff mats, however you normally start with the main entrance as it is the first impression of a facility that is deemed most important to set a standard. This is where we are able to offer highly effective and comprehensive modular entrance solutions with the OBEX® product range that is designed as a three-zone barrier system to prevent dirt and moisture from entering a building. Traffic levels need to be calculated on the total number of crossings per day, therefore a

feature matting fundamental as it will extend the lifetime of the product and retain the appearance of the interior flooring. Our philosophy is simple: we do not sell a mat without a maintenance agreement. We offer maintenance contracts for a period of five years and the product is guaranteed for five years. Therefore, the maintenance agreement should match this period to ensure optimum support and care.

Determining your matting requirements

Paul Thomaz shopping centre will require a harderwearing matting solution compared to a small office building. However, apart from the main entrance there could be at least 30–40 locations: basement entrances; lift entrances; canteen entrances; pool areas, etc., where matting can be positioned. It is here the rental option has proved to be more advantageous, because you can offer the mat to the client on a trial basis to realise the obvious benefits and advantages.

Choosing the correct type of matting The OBEX® product collection provides what is described as a complete three-zone concept solution. • Zone 1 – Outdoors. This is best described as the area just before access is gained to a facility that requires a product with a scraping action to remove grit and heavy dirt particles, including mud and sand. • Zone 2 – Indoors. This primary area immediately inside the facility is where a dual action is required – scraping and moisture retention as protection against dirt and moisture. This area often features a recessed mat as well. • Zone 3 – Indoors. The secondary area inside the facility following Zone 2 is where a textile product for moisture retention is regarded as the preferred solution. Installing the correct entrance matting solutions combined with the correct maintenance programme is

In terms of entrance matting required we do not necessarily determine it in terms of meterage, but rather the number of footfalls required to ensure the total amount of walk-in dirt is minimised. Typically, and depending on the prevailing weather conditions, the area should allow for a minimum of two strides outside and two strides inside the facility. It is also important to note that apart from the cleaning aspect, slip and fall incidents should also be considered to provide adequate walk-off matting.

Does mat weight determine efficiency? I think it is more about how the mat is engineered and the architecture of the product. If the product does not contain the appropriate material it does not matter how heavy it becomes. Product efficiency does not come down to weight; efficiency

comes down to the material used to take the daily pounding.

Recessed or surface mounted Recessed mats are often preferred as they offer a superior appearance and tend to be more stable, especially in areas where trolleys are used, plus they collect all the dirt in the well. Free-standing drop-down mats are easy to install and maintain with a simple roll up, clean and roll back action. It is however important to conduct a proper needs analysis for every site to determine stability, onsite/off-site maintenance, trip hazards and overall aesthetics.

Buy or rent option? Renting is in the mature stage of growth and if anything, will decline over time. The trend worldwide is a fitted product of commercial matting as a solution in facility entrances. This has been identified by Milliken – it is the route they are taking and they are also making a much bigger spectrum of product for floor coverings in the market, it is not just going to be textile anymore, which is another discussion. Purchasing entrance matting gives the assurance of owning new fit-forpurpose matting. Rental products tend to be more often loose-lay mats than fitted mats. On average, when costed, the fitted product costs less than renting two sets of loose-lying mats over a five-year period.

Lloyds of London. Milliken QuadrusTM Barrier Tile combined with ‘Consequence’ carpet.

African Cleaning Review November/December 2015

feature matting Life cost benefits of fitting high performance entrance matting Decision makers often confuse initial cost with total life cycle cost. Many aspects are cost driven. Other costs that have an impact are the operational costs, the cleaning, decay and replacement. Milliken carpets are guaranteed for 12 years. The carpets, therefore, do not have to be replaced every three years, thereby saving the client money.

Cleaning and maintenance It is critical that we market our entrance matting with a maintenance plan. These products are designed to collect dirt, but if you do not maintain and clean it properly and regularly you have wasted money. A lack of maintenance causes damage to the matting as dust particles have jagged edges and if not removed regularly will cut into the fabric and aluminium frames, thereby causing irreparable damage. The result is that the matting will soon appear soiled, show tracking marks, foot paths will appear and even worse, dirt particles will be transferred into the building, causing wear and tear on expensive tile, marble and stone flooring. We have clients that have had our carpets for 20 years, mainly because we have inplemented a Milliken cleaning regime, so the carpets last longer. Yes it costs a little more, but consider the cost of having to replace your carpets more frequently. Our guarantee says two things: it has to be installed correctly and then it has to be maintained in terms of Milliken’s specifications, which emphasise vacuuming with an upright rotary action to beat the dirt out. If you cannot beat the dirt out of it, then the product is not durable and we do a deep clean. It depends on foot traffic and might be dependent on weather conditions. Studies worldwide indicate that about 125 kgs of dirt is deposited within the first square metre of a building’s entrance every year. Now imagine if you do not remove that regularly, pedestrian traffic will deposit that amount of dirt onto your expensive floor covering every year.

African Cleaning Review November/December 2015

The importance of entrance matting – Part 2 Matco is a local flooring products company that recently made news with the announcement that it merged with the UK-based COBA International group of companies, which includes the matting manufacturer, COBA Europe and Cape Town based COBA Plastics (Pty) Ltd. Joining forces means the two South African matting businesses now trade as COBA Africa (Pty) Ltd, but the famous Matco brand name lives on. With a rich history and heritage that date back to the 1940s, Matco is well established as a world-class rubber and entrance mat manufacturer and supplier of flooring related products that promote safety and hygiene. In part two of the entrance matting feature, MD Nicole Herron spoke to African Cleaning Review.

Nicole Herron

Best locations for entrance matting? Another name for entrance matting is barrier matting, because the main purpose is to keep dirt out of the building, therefore the location is incredibly important. Also, in order to determine the size of the matting you need to have a firm understanding of the type of dirt that is most likely to be transferred into the building, traffic volumes and whether it will be exposed to the elements.

Different seasons will bring different challenges and will determine the use of different types of matting. The solution is to have a combination of matting, e.g. a scraping mat outside and a drying mat on the inside. The location will also affect the type of matting material used, for example, if you place a mat made of polypropylene outside and it rains, visitors to the facility will essentially be walking over a wet towel. The most important location would be any entrance to a building and if the mat is of a sufficient size, you would find that up to 80 percent of the dirt will remain outside the building. It will depend on the type of product you put down and how efficient it is in removing the dirt – exterior as well as interior. In parking garages you find a very different kind of dirt coming into the building compared to the kind that comes from a street. A lot of carbon is transferred by vehicles from the streets, therefore one should never overlook basement parking as an area to place effective matting.

feature matting

Matco entrance matting at Sandton City.

Choosing the correct type of matting Polypropylene would be the most cost-effective matting that we have â&#x20AC;&#x201C; it is a scraper but should not be used outdoors. The size of the mat has a huge bearing on the type of mat that you are putting down, because people do not stop to wipe their feet. So if you have a small mat, it is still not going to be effective, because you might only get one or two footsteps over the mat. Many commercial entrances, for example, create â&#x20AC;&#x153;entrance zonesâ&#x20AC;? for maximum dirt-barrier performance. Zone 1 is the external area where heavy-duty scraper matting with open drainage holes is usually positioned; Zone 2 is the interim area where matting that provides the dual task of scraping and wiping is installed, and finally Zone 3 is where softer matting is used to wipe any remaining moisture or grit from footwear. Generally, from an external perspective, we would use rubber, PVC or polyamide. If you are using an exterior mat exposed to the elements, we normally recommend drainage,

especially when it is positioned in a recess (otherwise the mat will simply float away). The choice of interior matting is much more elaborate. Our top selling product, Trio Scraper, has been designed with three zones, each of which has a specific function. The first zone is the scraping zone, which removes loose dirt from the shoes. This dirt then falls onto the mat and is caught by the lower zone. Due to the difference in height, the dirt will remain in this zone until cleaned, as the dirt cannot come into

contact with the soles of shoes. Finally, the third zone, namely the drying zone, dries the shoes. This particular product will cut down on cleaning time as you are only cleaning one surface area and not having to remove the mat to clean underneath.

Determining matting requirements The ideal situation is a seven metre mat but generally this is not practical, because many facilities do not necessarily have adequate space at their entrances. In order to have the

Matco Trio Scraper with two zones.

African Cleaning Review November/December 2015

feature matting

Matco Trio Scraper.

mat remove the dirt from feet without intentionally walking it off, you need enough strides to have the mat work for you. Mostly, we recommend dualsystem matting. So, if you cannot have a seven metre interior mat, we recommend a three metre exterior mat to scrape off the dirt before you enter the building. You can then have an additional mat on the interior of the building, approximately three metres long, which will perform the remainder of the scraping and drying. Even if you do not have this space available, any kind of mat in any size will already help in a small way.

generally recommended in a shopping centre environment where people use shopping trolleys to transport items to the parking areas. If it is not possible to recess the mat, loose lay mats with bevelled edging will be the only alternative. However, trolley movement will certainly cause the mat to move and if not lying completely flat, could potentially cause a tripping hazard. In addition the overall lifespan of a loose-lying mat is shorter than that of a recessed mat. Generally, we offer a minimum of a three-year guarantee on most of our products.

Buy or rent option? Does the weight of a mat determine efficiency? Lighter mats are very often the preferred option as they are easy to handle and can be just as efficient. The weight and density of the fibre determines the quality and efficiency.

Recessed or surface mounted An important consideration is whether you want your mat to be placed on top of the floor surface or within it. Recessed matting allows for the mat to be on the same level as the surrounding floor level. It also prevents tripping and keeps the dirt in place. Many mats used in recessed areas are designed with perforations, which allow the dirt to fall through the mat into the recess or mat well, preventing the dirt from being carried into the building. This however does not mean that dirt is not present and therefore it is important to remove the mat from the recess to clean it. Recessed matting is

African Cleaning Review November/December 2015

I think rental has certainly had its place over the years, so the hassle is taken out of cleaning the mats for an institution, and that is certainly a benefit for many clients. On the negative side, you do not have the ability to customise the mat and the costs of rental are far more expensive than an outright purchase. A mat should not be regarded as just a cleaning agent, it is in fact more than that. It creates a welcoming environment, offering the option of customised matting to fit the location or the colour scheme of your branding and this is simply not possible when you are renting mats. In my opinion the market for rental mats is diminishing in South Africa.

Life cost benefit of fitting high performance entrance matting The lifespan of high performance entrance mats outperforms any other option. This is simply because when you consider the costs of damage to

surrounding floor coverings and the possibility of compensation claims due to slip and fall incidents, then the life cost benefits of fit-for-purpose entrance matting is obvious. The problem with inferior products is that you end up replacing them at more regular intervals. Another benefit of highperformance entrance matting is that it also saves on cleaning and the time that it takes for the cleaning team to perform the task. That in itself is a huge cost saving.

Cleaning and maintenance Cleaning is really important. The reality is that dirt erodes the fibres, causing the mat to be less effective in trapping dirt. Therefore extraction vacuum cleaning is the ideal solution for many of our products and also the most practical. Because it is very difficult to remove a heavy mat in order to clean it at regular intervals, these will normally be determined by the amount of foot traffic entering the building. You will know immediately how often you should clean the matting judged by the amount of dirt that is visible in the recess channels or in the actual well. Some facilities need to clean mats once a week, some twice a week, others need daily cleaning. We have some products that just need to be hosed down and put back again. Certain clients actually work on a rotating system, so depending on the type of product that needs to be washed, i.e. from a kitchen in a restaurant, typically the client would have two mats alternating (one is being used while the other is cleaned).

Amsterdam 2016 tour package

Amsterdam – where cleaning professionals meet Travel to Amsterdam and attend the world’s largest ever cleaning and hygiene industry exhibition, ISSA/ Interclean, to be held from 10 to 13 May 2016. The show will feature over 700 exhibitors from more than 40 countries covering an area of approximately 60 000 square metres. This exhibition will expose visitors to the latest cleaning and hygiene products and trends, custom-designed seminars and numerous networking opportunities. The tour package will allow travellers to make the most of their visit to this vibrant European city with an itinerary that offers a generous mix of business and leisure options.

5-night package Join tour organiser Steve Braham on a trip to the heart of Europe where cleaning professionals meet!

Tour itinerary: Saturday 7 May Depart via OR Tambo International to Amsterdam. Sunday 8 May Arrive in Amsterdam, transfer to Hampshire Eden Hotel (3-star). Day leisure option, tour of the Heineken brewery with evening drinks sponsored by SWB Sports & Events. Monday 9 May • Day excursion to The Hague and surrounding area, with a visit to a traditional Dutch fishing village and countryside. • Sailing cruise along the Dutch coast including dinner. Tuesday 10 May • Coach transfer to the RAI Exhibition Centre. • Visit the show between 10h00 and 17h00. • Evening canal cruise through the city of Amsterdam (including drinks and snacks).

Wednesday 11 May • Visit the show between 10h00 and 17h00. • Attend cocktail party sponsored by ISSA. Thursday 12 May • Visit the exhibition between 10h00 and 17h00. • Farewell dinner at traditional Dutch restaurant. Friday 13 May • Visit the exhibition between 10h00 and 17h00. • Early evening departure from Amsterdam via Paris to OR Tambo International. Saturday 14 May • Arrive at OR Tambo International, Johannesburg.

Tour package: • Airfare (ex. Jhb) • 5 x nights accommodation in Amsterdam (including breakfast) • Transfers from and to airport • Welcome drinks at hotel • Opening day transfer to RAI Exhibition Centre • Day excursion • Canal cruise • Farewell dinner • Entrance to exhibition • Entrance to ISSA cocktail party • Entrance to educational seminars

Tour rate:* • Single package: ZAR 28 750.00 • Per person sharing: ZAR 22 500.00

Land only:* • Single package: ZAR 20 500.00 • Sharing per person: ZAR 14 500.00

Optional: • Various additional excursions can be arranged including site and company visits. • Additional days before or after the exhibition can be accommodated as well as land only options. • Travel insurance. * Tour package rates subject to exchange rate fluctuations

Mobile: 083 265 1268 | Email: steve@sbpr.co.za | Web: www.swbsports.co.za | Twitter: @swbsports | Facebook: SWB Sports

African Cleaning Review November/December 2015

new products SA’s first jetting/vacuum combi truck with water recycling Goscor Cleaning Equipment (GCE), part of the Goscor Group of Companies, launched innovative, ground-breaking vacuum and cleaning technology in the form of the new HPVR-1000 Jetting/ Vacuum combination truck, with a unique water recycling capability that presents a pioneering first for South Africa. Purpose-built for cleaning sewerage and storm-water drains, the HPVR-1000 recycler’s impressive jetting and vacuum capacities of up to 500 litres per minute at 200 bar and 3 200 cubic metres per hour respectively, makes light work of unclogging sand, silt and foreign materials from storm-water drains. The two vacuum trucks and a mobile vacuum trailer are built by local specialist vacuum manufacturer, Highpoint Vacuum. “We designed and manufactured this highly-specialised vehicle locally, with the exception of the recycling system (which we sourced from Dietmar Kaiser, a market leader in this field based in Lichtenstein),” states Highpoint Vacuum CEO David Gade. Explaining how the recycling process works, Gade says that once the vacuumed (dirty) water settles in the vacuum tank, it is filtered and foreign matter is removed by the recycling system.

Recycler system showing water circulation

Water loss is minimal during this continuous process and close to 100 percent of the water is recaptured for reuse in the jetting process. GCE General Manager Greg Venter is thrilled about the prospect of introducing this new recycler to the local market. “Recycling jetting water can save up to 20 million litres of clean water per annum, presenting the ideal environmental solution for waterpoor countries like South Africa. In addition, the machine’s capacity to hold 6 000 litres of clean water saves fuel and time and substantially improves productivity as work is no longer interrupted by water collection.” The versatile truck can also be used for normal vacuuming or jetting due to a partition between the recycling section and the vacuum tank. The HPVR-1000 recycler can be built on

most local truck chassis and, according to Gade, they work closely with truck manufacturers “to ensure an integrated product that guarantees a union between the recycler system and the truck, allowing the electronic interface to work as one.” According to Gade, the truck is extremely easy to operate and requires a team of two or three people. “We provide OEM training to GCE, which is then passed on to their customers.” GCE is responsible for all maintenance, service and repair of its vacuum and cleaning machines and equipment. “Our fully-qualified after-sales field service team located in various regions around the country is well stocked with parts and spares and offers a rapid 24/7 response to ensure maximum uptime for customers,” concludes Venter.

New gadget targets germs on shopping trolley handles A simple cleaning device has been developed to assist with keeping the handles of supermarket trolleys free from E. coli and faecal bacteria. Shopping trolleys are used by scores of shoppers on a regular basis and the presence of germs on the trolley handles has been a topic of conversation for some time. According to a 2011 study by the University of Arizona, 73 percent of shopping trolleys tested positive for faecal bacteria and

African Cleaning Review November/December 2015

50 percent for E. coli. Now, a company has developed a product that can kill bacteria with a simple swipe. Soap manufacturer Lifebuoy has developed a cleaning solution appropriately called Handle on Hygiene, which it claims will kill 99.9% of bacteria. Handle on Hygiene is a circular device that attaches to the handle of a supermarket trolley. As the trolley user swipes it from sideto-side it leaves a layer of soap that cleans and disinfects the trolley handle.

The Handle on Hygiene is currently being trialled in certain supermarkets throughout the Middle East. According to Lifebuoy, the product has numerous uses beyond shopping centres, as it can also be used in hospitals, on trains and buses.

new products Commercial kitchens and bakeries going green Continuous electricity price hikes have seen the hospitality and retail industry turn increasingly to energyefficient appliances in an effort to reduce utility bills. “‘Going green’ is no longer just a buzzword but a business decision linked to sustainability and cost-cutting”, said Vortech Director Anthony Hiscock. Vortech provides soak tank systems of various sizes designed to assist the hospitality, retail and catering industries remove hardened black carbon, fatty deposits and grease off pots, pans, roasting tins, baking trays and filters, among other uses. During 2012, Vortech launched a fully insulated soak tank, the Thermotank, which uses up to 80 percent less energy than non-insulated tanks, which translates into drastically reduced electricity consumption and savings usually in the range of R1 200 to R1 800 a month. Heated soak tanks are used in thousands of restaurants around the

world to cut costs, save time and preserve equipment. Vortech products are used by companies such as Ocean Basket, Tsogo Sun, Pick n Pay, Spar and Royal Mnandi. “There are currently more than 4 500 ‘old style’ soak tanks in use in South Africa but we are seeing clients convert all the time. As the price of electricity rises people are more open to seeing how modern technology can help them save money on a cost they are already committed to,” he said. “Apart from the reduced energy consumption Thermotanks are cool to the touch, meaning they don’t radiate heat in an already hot environment,” he said. A study has proved the cost savings realised when using a soak tank, such as a Thermotank, will include running with fewer resources, such as labour and chemical spend, and a longer equipment lifespan due to better care. “Any item emerging from a soak tank will have a bacteria count of

For more information visit: www.justsoakit.co.za

people and events

Safic beerfest and showroom launch The annual Safic Octoberfest took place at the company’s premises in Steeledale, Johannesburg. This year the event also served as an opportunity to showcase Safic’s new showroom to clients who attended the year-end function.

effectively zero, meaning a more hygienic kitchen environment,” he said. The chemical solution within the soak tank is biodegradable, noncaustic, long lasting and easily cleans equipment for one month without replacement. “It is our chemical solution combined with the constant temperature and water agitation that give our soak tanks unique cleaning properties,” concludes Hiscock.

The upmarket Safic showroom and service centre fully stocked with a complete range of floor care equipment and maintenance chemicals.

Performing the ribbon cutting ceremony is Safic MD Eric Platt (centre), pictured here with Safic’s Doug Cutter and Lizanne Sharp.

Joining in the Octoberfest celebrations are from left to right: Linda Etsebeth, Keroshni Abboo and Lizanne Sharp.

African Cleaning Review November/December 2015

people and events Newell Rubbermaid SA turns 10 Newell Rubbermaid South Africa celebrated their 10-year anniversary during October at the HTA Culinary School in Johannesburg. It was also an opportunity for the company to thank clients and distributors for the role that they played in establishing and growing Newell Rubbermaid in South Africa. Guest were welcomed by MD Amanda Martin who presented a brief overview of the company’s successes over the past 10 years since entering the local market as the then Technical Concepts or TC.

South Africa’s Team Newell Rubbermaid pictured with the celebratory cake.

Newell Rubbermaid SA Managing Director Amanda Martin addressing guests.

High scoring laundry delegates The Laundry & Textile Consultancy recently hosted a four-day “Introduction to Laundry Technology” workshop at the River Club Conference Centre in Cape Town. The entire group of 12 delegates passed the written examination with the highest score (98 percent) being achieved by Tuschemy Chemicals’ Jac Steyn while seven others achieved results of more than 80 percent.

The 12 delegates were: Ulibambe Sulelo Rendolph Cloete Unathi Sandile Shiraj Brenner Eric Kweleta

Western Cape Provincial Administration – Department of Health from Tygerberg and Lentegeur Hospitals

Gerhard Minaar Jac Steyn

Tuschemy Chemicals

Thea Barnard

Orilchem

Craig Wylie

Bidvest Laundry Group, Port Elizabeth

Cuno Albrecht

Amlazi Machinery

Charles Goodman

Towel and Linen

Mokitlane Petros Lepheane

Pyramid Laundries, Lesotho

A follow-up workshop, Part 2, “Finishing Technology” is set to take place in Cape Town during February 2016. For more information regarding upcoming laundry and dry cleaning workshops contact: ian@laundryandtextiles.com

African Cleaning Review November/December 2015

r Absorbents – Oil/Chemicals r Access Equipment/Ladders r Air Cleaning Equipment/Air Duct Cleaning r Air Filters r Air Fresheners r Air Purifiers r Anti-Stain Treatments r Aprons – Cloth/Disposable/Plastic r Baby Changing Stations r Bactericides r Barrier Creams & Cleaners r Biological & Enzyme Products r Bird Repellent r Bleaches r Blind Cleaning Equipment r Buckets/Wringers r Caps & Hats r Carpet Cleaners r Carpet Cleaning Systems r Carpet Detergents r Car Valet Products/Services r Car Wash Systems r Catering Equipment Cleaning r Catering Hygiene Products r Ceiling & Wall Cleaning Equipment r Chemical Dilution & Dispensing Systems r Chemical Raw Materials r Chewing Gum Removal r Cleaning Agents/Chemicals r Cleaning Equipment/Cleaning Equipment Hire r Cleaning Services/Specialists r Cloths & Dusters r Compactors/Compactor Bags & Tubing r Computer & Cleanroom Cleaning r Curtain Cleaning r Customised Cleaning Solutions r Descalers & Degreasers r Detergents r Dishwashers r Dishwasher Dispensing Equipment r Disinfectants & Sanitisers r Dispensers r Dosing Equipment r Drain & Grease-Trap Maintenance r Drain Cleaning Chemicals r Drain Cleaning Equipment r Dryers – Tumble/Clothes r Dry Ice Cleaning Equipment And Services r Dust Control &/or Logo Mats r Dust/Litter Bins r Dustpans & Dusters r Escalator Cleaners r Fabric Softeners r Facade Cleaners r Facial Tissue r Facilities Management r Floor Pads r Floor Polishers r Floor Scarifiers r Fragrance Units r Glass Cleaning Chemicals r Glass & Aluminium Restoration r Glass Washers r Gloves – Disposable/ Plastic/Rubber/Latex r Graffiti Removal Products r Green Cleaning/Products r Guest Amenities r HACCP Cleaning Specialists r Hand Dryers (Air) r Hand Cleansers & Protectors r Hard Floor Treatments r Hazard Material – Disposal/Control/ Emergency Spill Response/Clean-up r High Pressure Cleaners r Housekeeping – Carts r Humidifiers r Hygiene Audits r Hygiene &/or Cleaning Consultants r Hygiene Brushware r Hygiene Services r Industrial Chemicals r Industrial Cleaning Systems r Industrial Laundry Equipment/Dispensers r Insect Killing & Pest Control Equipment/Repellent

r Irons – Steam/Automatic r Laundry Bags/Bins r Laundry Design & Layout Consultants r Laundry & Dry Clean Consumables r Laundry Extractors/Technologies r Laundry Services r Laundry Suppliers r Liners – Dustbins r Lubricants r Maintenance Management Services r Matting r Microbiological Testing r Microfibre Products r Mopping Systems r Mops – Dish/Floor r Nappy & Incontinence Waste Disposal r Non-Electric Proportional Liquid Dispensers r Odour Control Services r On-Premise Laundry Systems r Paper & Wipes (Disposable) r Paper Towel Dispensers r Parts & Accessories – Floorcare & Laundry Equipment r Pest Control Services r Pesticides r Plastic Containers/Drums r Polishes r Presses – Trousers/Coats r Protective Clothing/Workwear r Public Safety & Signage r Refuse Disposal Equipment, Vehicles & Systems r Rust Removers r Sanitary Bins r Sanitary Bin Services r Sanitary Disposal r Scourers – Floor r Scrubber Dryers/Sweepers r Shoe Cleaning Equipment/ Supplies r Single Disc Floor Maintenance Machines r Soaps & Soap Dispensers r Solvents & Strippers r Speciality Own-Label Products r Sponge Wipes r Spray Extraction Cleaners r Squeegees, Brooms & Brushes r Steamers – Clothing r Steam Cleaners r Sterilisers r Surface Cleaning Pads & Cloths r Sweepers (Manual/Ride-On) r Telephone Cleaning r Terrazzo Floor Cleaning r Textile Testing r Toilet Cleaners r Toiletries r Toilet Seat Sanitisers r Toilet Tissue r Towels/Disposable Towels r Training & Education – Development/ Recruitment/HACCP r Training Materials, Books, Software, Reports, Videos r Trolley Systems r Upholstery Cleaning r Urinal Dosing Systems r Urinal Gel Block/Pads r Vacuum Cleaners – Wet/Dry r Vending Machines r Ventilators & Ventilation Systems, Kitchen Extraction Systems – Cleaning r Washing Machines r Washroom Accessories r Waste Disposal Systems r Waste Environmental Management r Watercoolers r Waterless Urinals/Toilets r Water Treatment Systems r Window Cleaning r Window Cleaning Equipment r Woven & Non-Woven Wipes r Other (Please specify): _______________________________ _______________________________ _______________________________

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