African Cleaning Review NovDec '19 issue by African Cleaning Review

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November/December 2019 | R61.50 (incl. VAT)

Aircare and fragrances Putting degreasers to work Mopping floor surfaces

contents NOVEMBER/DECEMBER 2019 VOL 20 NO. 6 Prime Cleaning Suppliers is a leading South African cleaning-solutions supplier, established in 1996. Prime Cleaning Suppliers has spent a number of years building strong brands, many of which have been tested by the SABS 1828 and 1853 standards and carry their mark of surety, which gives the customer confidence when using the products. All disinfectants are registered as per Act 29 and compliance to the VC8054 compulsory specification for disinfectants. Prime Cleaning Suppliers’ complete cleaning solutions cover paper products/dispensers, cleaning chemicals/ disinfectants, floorcare machines and cleaning sundries. Prime Cleaning Suppliers has an ongoing commitment to ensure the best long-term solution to their customers and represents the following brands: Aquarius, Kleenex, Scott, Wetrok, Wypall, and Rubbermaid Commercial Products.

Opinion

Industry News

Survey finds cleaning contractors slow to adopt autonomous cleaning

Best practice techniques for water-fed window cleaning – guide Unilever announces new commitments to reduce plastic waste New partnership launched for a cleaner Cape Town CBD Newell Brands to retain Rubbermaid Nashville Zoo facility crowned for having America’s Best Restroom® Mobile car-wash app wins major MTN award FNB launches app-based small business coach

Features

More than half would prefer a light fragrance/scent in public toilets

Educational

AfricanCleaningReview

Publishing Editor: Johann van Vuuren +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Email: africancleaningreview@cleantex.co.za Advertising: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Email: africancleaningreview@cleantex.co.za Administration and Accounts: Nandé Jacobs Email: africancleaningreview@cleantex.co.za All editorial contributions can be sent to the editor who reserves the right to publish editorial based on the strength of its content. No articles or photographs may be reproduced, in whole or in part, without written permission from the publishers. Although every effort is made to ensure the accuracy and reliability of material published in African Cleaning Review, e-squared publications and its agents can accept no responsibility for the veracity of the claims made by contributors, manufacturers or advertisers. Copyright of all material published in African Cleaning Review remains with e-squared publications and its agents.

Jan/Feb issue: Editorial deadline 6 December 2019 • Contract cleaning • Food and beverage hygiene solutions March/April issue: Editorial deadline 14 February • Dosing and dilution control • Wiping solutions May/June issue: Editorial deadline 17 April • Hard floorcare cleaning solutions • Hand hygiene Jul/Aug issue: Editorial deadline 19 June • Interclean Amsterdam 2020 show review • Digital and smart cleaning solutions • Healthcare cleaning and hygiene

ISO certification for GCE 4D cleaning showroom ushers in a new era in cleaning technology Hako’s optimum solution for floor cleaning Tork SmartOne® toilet paper reduces consumption by up to 40 percent

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FM Review

Nov/Dec issue: Editorial deadline 16 October • Hospitality cleaning solutions • Washroom products and cleaning

Feature sections in every issue: • Laundry and Dry Cleaning Review • Facilities Management Review

Atterbury announces new R6bn Castle Gate precinct PPP development

Laundry Review

Training raises PTC standards Is your hotel linen free of bed bugs? Keep overview of internal laundry logistics with mobile solutions

People and Events

Editorial

@AfricanCleanRev

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Planned features for 2020

Aircare and fragrances • New research sheds light on the emotional effects of odours in washrooms • How different nations interpret smell Mopping floor surfaces • Mopping in controlled environments • Making the leap from mopping systems to mechanised alternatives Tips on putting degreasers to work for you

African Cleaning Review is aimed at end users, contractors and suppliers of products and services to Africa’s Cleaning, Hygiene, Maintenance, Laundry, Pest Control and Facility Management Services industries. It is published every other month by: e-squared publications. Tel: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 PO Box 1976, Halfway House, 1685, South Africa Email: africancleaningreview@cleantex.co.za Website: www.africancleaningreview.co.za

Successful NCCA charity golf event Save the date – SAPCA Cleantex Summit Africa New appointment – FSG Property Services Safic celebrates year end with lively German beerfest

New Products

New cleaning system conserves water, chemicals, labour and features lifetime warranty A clean solution for dirty industries

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Sept/Oct issue: Editorial deadline 21 August • Sustainable cleaning • Carpet care

Published by:

28 Official publication and media partner of:

African Cleaning Review November/December 2019

from the editor

opinion

Survey finds cleaning contractors slow to adopt autonomous cleaning

Research reports build an insightful and responsive industry This issue takes a closer look at interesting research results pertaining to autonomous cleaning and whether cleaning contractors are actually considering it to boost their business performance. Another report, initiated by Initial, sheds light on the emotional effects of odours in washrooms and examines the key drivers of the washroom experience among public-washroom patrons. Our mopping feature examines the traditional floor-mopping routine and its ability to remove dirt and germs from the floor, most importantly, in controlled environments. In a follow-on article, Truvox’s Gordon McVean offers the benefits of considering mechanised alternatives to traditional mopping, considered by many to be ineffective and labour intensive. In this issue, we present more information regarding the first co-located event for the professional cleaning and pest control sectors. Read more on pages 26 and 29 about next year’s executive summit taking place in Somerset West. Sadly, we heard of the recent passing of two industry stalwarts who contributed vastly to professionalising of the local cleaning industry. Dieter Kieckhöber was the former MD and a shareholder of Wap South Africa. He retired in 2008 following the sale of the company to global cleaning equipment giant Nilfisk. Wayne Simpkins was a director of MilliCare floor & textile care and an avid advocate of the National Contract Cleaners Association (NCCA). Wayne hosted NCCA branch meetings at the company’s facilities on a regular basis. I want to use this opportunity to express our sincere condolences to their respective families, friends and colleagues. With this, the final issue of the year, we at African Cleaning Review want to thank you for your continued support and wish you a safe and pleasant December holiday period. We look forward to sharing industry news, latest developments and more announcements pertaining the 2020 SAPCA Cleantex executive summit. Enjoy the read.

Despite the growing use of robotics in many industries today, most professional cleaning contractors and building service contractors are not yet implementing autonomous or robotic cleaning equipment in their operations, according to the 2019 CMM BSC/Contract Cleaning Benchmarking Survey sponsored by Sunbelt Rentals.

hen asked if they implemented autonomous or robotic cleaning equipment, more than two-thirds (68 percent) of survey respondents chose ‘no’. Approximately 17 percent responded ‘no, but are considering it’, while less than 9 percent responded ‘yes’. Survey figures indicate that less than one-third of those who are not currently using autonomous equipment are actually considering implementing it. Brady Watkins, head of commercial automation at SoftBank Robotics, and a spotlight speaker at this year’s ISSA Show North America in Las Vegas, says the automation inflection point is rapidly approaching and companies that fail to prepare will find themselves falling behind. According to Watkins, automation has proven itself as a way to go further with existing labour resources in many industries, including the cleaning industry.

“The most impactful automation deployments occur in industries with highly repetitive tasks,” Brady notes in a recent CMM article. “New robotic solutions, such as autonomous sweepers, enable cleaning teams to tackle some of their most time-consuming, repetitive tasks quicker and more efficiently. Time saved on labour can help the cleaning industry provide workers with more opportunities for advancement and allow them to start providing true cleaningperformance data. This will ultimately improve client satisfaction.” The annual CMM BSC/Contract Cleaning Benchmarking Survey Report aims to assist US cleaning professionals to gauge business performance in the current economic climate. The report, which is available on the CMM website, is intended to help companies operating in the cleaning sector to evaluate their operations regularly and to offer ideas for improvement in order to facilitate business growth.

African Cleaning Review November/December 2019

industry news Guide offers best practice techniques for water-fed window cleaning

he British Cleaning Council (BCC) has welcomed the publication of groundbreaking advice for window cleaners on how to reduce the risk of injury when using telescopic water-fed poles. The leaflet, entitled ‘Window cleaning poles: how to do it and look after your body’, is the result of a research initiative and could greatly improve the safety and wellbeing of workers who use water-fed poles when cleaning high windows. The BCC awarded BCC member the Federation of Window Cleaners a £2 000 grant to allow it to take part in an industry-wide partnership also involving the Health and Safety Executive, Principle Cleaning, Specialist Window Cleaning and NJC. The partners worked with ergonomic specialist dorsaVi to produce a guide explaining best practice techniques when using water-fed poles to decrease the risk of musculoskeletal disorders.

The leaflet advises cleaning operatives on how to set up their workspaces, clean windows and pack up afterwards. It includes detailed information on how to position the body when using long or telescopic poles, recommending using two main techniques – the ‘whole body’ and the ‘walk in and away from the wall’ moves. BCC Chairman Paul Thrupp says: “There has long been concern in the industry that colleagues using this kind of equipment incorrectly could be exposed to injury, which in turn could develop into debilitating long-term problems.” “This revolutionary initiative has produced, for the first time, evidence-based advice to protect the safety and health of colleagues using long-reach equipment.” DorsaVi uses its ViSafe wearable body sensors and software to help identify, prioritise and control injury risk by measuring movement profiles

and muscle activity in real work environments. Data generated by dorsaVi’s technology allowed partners to better understand the impact of using long water-fed poles on the user’s back, shoulders, and neck. The study allowed the partnership to identify, validate and establish best practice techniques to minimise the risk of musculoskeletal disorders. Evidence-based guidance is also being produced for optimal equipment training, including content and data to integrate into in-house training courses. For more information or to download the leaflet visit: www.f-w-c.co.uk

Unilever announces new commitments to reduce plastic waste

nilever, owner of brands including Dove, Lipton and Omo, became the first major global consumer goods company to commit to absolute plastics reduction across its portfolio to reduce its plastic waste and help create a circular economy for plastics. Unilever plans to halve its use of virgin plastic, by reducing

African Cleaning Review November/December 2019

its absolute use of plastic packaging by more than 100 000 tonnes and accelerating its use of recycled plastic. Unilever is already on track to achieve its existing commitments to ensure all of its plastic packaging is reusable, recyclable or compostable by 2025 and to use at least 25 percent recycled plastic in its packaging, also by 2025. Alan Jope, Unilever CEO, said: “Plastic has its place, but that place is not in the environment. We can only eliminate plastic waste by acting fast and taking radical action at all points in the plastic cycle. Our starting point has to be design, reducing the amount of plastic we use, and then making sure that what we do use increasingly comes from recycled sources. We are also committed to ensuring all our plastic packaging is reusable,

recyclable or compostable.” Unilever’s commitment will require the business to help collect and process around 600 000 tonnes of plastic annually by 2025. This will be delivered through investment and partnerships, which improve waste management infrastructure in many of the countries in which Unilever operates. Since 2017, Unilever has been transforming its approach to plastic packaging through its ‘Less, Better, No’ plastic framework. Through Less Plastic, Unilever has explored new ways of packaging and delivering products – including concentrates, such as its new Cif Eco-refill, which eliminates 75 percent of plastic and new refill stations for shampoo and laundry detergent rolled out across shops, universities and mobile vending in South East Asia.

New partnership launched for a cleaner Cape Town CBD

igarette butt litter is a major problem in Cape Town’s CBD and a source of ocean pollution. Philip Morris South Africa (PMSA), an affiliate of one of the world’s largest tobacco companies, aims to tackle this problem by teaming up with the Central City Improvement District (CCID) and City of Cape Town. The partnership is the start of an ongoing effort to raise public awareness about cigarette butt litter and to encourage smokers to dispose of cigarette butts responsibly. PMSA recently launched its Unsmoke campaign in South Africa. ‘Unsmoke’ means to rid your life of smoke. “If you don’t smoke, don’t start. If you’re a smoker, quitting is the best choice you can make. If you don’t quit, change to a better alternative. In this way, we can ‘unsmoke’ ourselves, our family, our friends, our city, and our world,” says Marcelo Nico, MD of PMSA. Part of the campaign includes addressing the issue of cigarette butt litter. PMSA’s goal is to encourage behaviour change given the huge challenges faced by authorities to keep our city clean on a daily basis. “As a tobacco company, we believe it’s important to partner with authorities and the public on the problem of cigarette

butt litter. We aim to ‘unsmoke’ Cape Town and raise public awareness about keeping the city clean. Cape Town is not an ashtray,” says Nico. A public activation campaign saw teams of Philip Morris employees spread out across the CBD to clean up cigarette butt litter. The massive pile of cigarette butts was displayed in St Georges Mall during the busy lunch hour where the public could witness just how much cigarette butt litter is being removed from the CBD each day. CCID CEO Tasso Evangelinos praised PMSA’s Unsmoke initiative, saying he was very excited that the company was joining the fight to keep Cape Town and the central city clean by encouraging smokers to change their behaviour, thereby assisting the CCID and the City of Cape Town to find ways to reduce the city’s waste footprint. The CCID sweeps and picks up, on average, 2 400 kg of litter from the streets in town seven days a week. A key reason for cigarette butt litter is the absence of disposal infrastructure. To address this, the CCID has placed 300 cigarette butt bins at hotspots around the CBD from which around 300 kg of cigarette butts are removed each month. Says Evangelinos: “It costs the CCID R30 000 per day to clean the CBD, which

amounts to nearly R11 million per year. This is in addition to the mass waste removal (through the emptying of black wheelie and green street-pole municipal bins) done by the City of Cape Town.” “It’s great to see companies proactively taking the initiative to assist with tackling the broader challenge of litter in our beautiful city. Keeping Cape Town clean is a shared responsibility and we applaud Philip Morris SA for rolling up their sleeves and working to clean up this type of waste and drawing public attention to the extent of it,” said Ald. Xanthea Limberg, mayoral committee member for water and waste at the City of Cape Town. For more information about the Unsmoke Campaign visit: www.unsmokeyourworld.com

SHARE YOUR OPINION WITH US The African Cleaning Review (ACR) magazine is evolving and we need readership input in order to guide us in the process of best servicing the professional cleaning industry. Your input is valuable to us; all you have to do is to take less than 5 minutes to answer a few questions. The process is very simple, just scan this QR Code with your smartphone, or alternatively, type the URL into your internet browser. Then answer the 10 straightforward questions about the magazine. Thank you. The ACR team

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African Cleaning Review November/December 2019

industry news Newell Brands to retain Rubbermaid

ewell Brands, parent company of Rubbermaid Commercial Products, has announced its intention to retain the Rubbermaid business following the release of its second quarter 2019 financial results. The company said the decision to keep the business, which has been classified as held for sale and discontinued operations, was based on the strength of the Rubbermaid Commercial Products brand, its competitive position in a large and growing category, and its track record of strong cash-flow generation, sales growth and strong margins that it said will further enhance the value creation opportunity for Newell Brands.

The company reported net sales of US$2.1 billion, a 3.9 percent decline compared to the prior year period, while core sales from continuing operations declined 1.1 percent from the prior year period. Reported operating margin was 8.4 percent compared with 3.8 percent in the prior year period. Normalised operating margin was 11.3 per cent compared to 9.7 percent in the prior year period. Newell Brands interim CEO and CFO Chris Peterson said the results showed another quarter of progress as it continues to transform Newell Brands into a “next-generation consumer products company”.

Starting in the third quarter, the financial results of the Rubbermaid Commercial Products business will be reflected in continuing operations, rather than recorded in discontinued operations. The retention of Rubbermaid Commercial Products will be accretive to operating margins, normalised earnings per share and operating cash flow in 2020 and future years.

Nashville Zoo facility crowned for having America’s Best Restroom®

he American public was not monkeying around when it came to choosing their favourite restroom. During October Cintas Corporation, a Fortune 500 company, named the Nashville Zoo in Nashville, Tennessee as the winner of the 2019 America’s Best Restroom® contest. As this year’s winner, Nashville Zoo will get to properly crown their golden thrones with

prizes from Cintas. This includes US$2 500 in Cintas products and services for restroom cleaning or facility management to keep their restrooms Ready for the Workday®, along with a lifetime supply of washroom bragging rights. “We’re thrilled to earn the title of America’s Best Restroom,” said Rick Schwartz, president and CEO of the Nashville Zoo. “As one of the top tourist attractions in Tennessee, we saw our restrooms as an opportunity to educate visitors and allow their trip to the zoo to continue even during a restroom break. We wanted our restrooms to create dialogue and conversation, and it worked better than expected.” Inside, the Nashville Zoo restrooms offer more than meets the eye. Nashville Zoo’s Expedition Peru: Trek of the Andean Bear women’s restroom features a floor-to-ceiling glass window through which a family of six cotton-top tamarins are visible. This extravagant

indoor exhibit features these critically endangered primates and all their antics. Meanwhile, Nashville Zoo’s Entry Village men’s restroom features a floor-toceiling glass window with a view of the Boelen’s python snake exhibit. “The Nashville Zoo was able to turn its public restrooms into another attraction, and the public responded in a very positive way,” said Sean Mulcahey, marketing manager, Cintas. “Public restrooms meet many needs, so it’s important that they’re not only clean and well maintained but also memorable, because it can impact the success of your business.” Cintas Corporation helps more than one million businesses of all types and sizes get ready™ to open their doors with confidence every day by providing a wide range of products and services that enhance their customers’ image and help keep their facilities and employees clean, safe and looking their best.

Promote your company in The Source of Workplace Hygiene Solutions! Reach your target market cost effectively by advertising in African Cleaning Review. The direct link to end users, building service contractors, FM service providers and key institutional sectors. Contact us for more information regarding cost-effective advertising options: africancleaningreview@cleantex.co.za | www.africancleaningreview.co.za

African Cleaning Review November/December 2019

industry news Mobile car-wash app wins major MTN award

idrand based Mowash won the best breakthrough developer award at the MTN Business App of the Year awards for a mobile carwashing app. This award, sponsored by IT Web Africa, was one of 12 app winners announced at the MTN App of the Year awards ceremony held during October in Johannesburg. Mowash is an app developed by Ayanda Kevin Dladla to bring car washes to clients, an idea he came up with after spending too many weekends waiting in lines at car-wash stations. The concept is ingenuous; customers order a car wash via the app, list their location and Dladla or one of his selected suppliers, arrive to clean your car at your convenience. Established in 2016, Mowash connects customers to a car wash at the touch of a button. It enables car owners to have their cars washed conveniently, anytime and anywhere eradicating the need to wait long hours at a car wash. “We offer additional services at no extra cost, such as an inspection report and notifying you when your licence disc is about to expire. Mowash redefines the entire car-washing experience. No longer do consumers have to deal with inconvenient, inconsistent and frustrating visits to fixed car-wash locations. Built for people who loathe inefficiency and

Pictured at the awards ceremony are: Ayanda Kevin Dladla (centre) with Simnikiwe Mzekandaba from IT Web on the left and MTN’s Davies Oyegbata on the right.

love a clean car, Mowash turns any parking space into a car wash, connecting customers with Mowash’s trained technicians for the best washing and detailing service around,” says Dladla. “For us at Mowash this award means an opening of many doors because sometimes small companies don’t just want handouts, we need doors to open so we can do what we do and sustain ourselves as a business. Since the award, a lot of good messages, posts and more have been shared about Mowash and hence increased our user base. Also, this means when approaching investors, we

aren’t just coming empty handed, we have something to show and back up why he or she should invest in us,” he says. The MTN Business App of the Year Awards play a vital role in elevating local entrepreneurs and showcases exciting new innovations within the ICT industry in South Africa, providing a platform that celebrates local talent, rewards out-of-thebox thinking and continues to enable new technology start-ups to build innovative applications. For more information visit: www.mo-wash.co.za

FNB launches app-based small business coach

irst National Bank launched a new digital app-based entrepreneurship learning programme and a non-fee bank account in response to the barriers faced by small- and medium-sized businesses in South Africa. Fundaba, a free, interactive e-learning platform developed inside the FNB banking app, comprises multimedia content such as videos, podcasts, quizzes, templates and tools for all FNB customers to learn about entrepreneurship and running a business. The bank said it had conducted extensive research and worked with

hundreds of local business owners and mentors to provide users with critical knowledge and practical help as they navigate the journey from incubating a business idea to starting, running and growing one in South Africa. SMEs can also actively share and provide feedback on various educational chapters to constantly increase the effectiveness and relevance of the content. “It is the business owners in South Africa who inspire us daily to innovate and find meaningful solutions that are truly impacting on the day-to-day running of their

businesses and bottom line,” says FNB Business CEO Mike Vacy-Lyle. The programme consists of 12 modules across the four-lifecycle stages of a business and follows a South African entrepreneur’s journey as they build their first business. All audio and video content is available in five local languages, namely isiZulu, isiXhosa, Sesotho, English and Afrikaans. Commencing 1 November, FNB will also offer the First Business Zero business bank account designed specifically for sole proprietor businesses with an annual turnover of up to R5 million.

African Cleaning Review November/December 2019

feature aircare and fragrances

New research sheds light on the emotional effects of odours in washrooms Almost everybody has at some time experienced unpleasant odours in public washrooms and the impact thereof ranges from not returning to the facility to expressing negative reviews. Pleasant aromas in washrooms can instil confidence and reassurance that the facility is clean, although some people appear to be sceptical of the extent to which a pleasant smell relates to clean air. Light fragrances are the most popular type of scent in public washrooms, while no scent would be preferable to a heavy version.

uring August 2018 Initial launched its findings of a unique, scientific experiment conducted by ICM Unlimited into public attitudes to washroom hygiene and found that the effects of smell are more powerful than we think. The physiological impact of publicwashroom hygiene uses the latest scientific tracking methods to understand unconscious and conscious reactions to scent in a public washroom. The research follows the release of Initial’s State of Air Care Report in 2017, which found that an unpleasant odour in an organisation’s public washroom would make 67 percent of people less likely to spend time there. The physiological impact of publicwashroom hygiene was designed to encourage businesses to look at the broader impact of foul-smelling washrooms by demonstrating the emotional effects they have on people. Respondents experienced good and bad smelling conditions in a public washroom, while their Galvanic Skin Response (GSR) and eye tracking was monitored, to get an understanding of what they were feeling and looking at. The findings showed that not only are people genuinely affected by dirty or unpleasant-smelling washrooms, but that bad aromas in particular drive a host of unconscious behaviours and emotions, such as disgust.

Key findings: • Appalling aromas have a strong and almost immediate effect on our unconscious: respondents

African Cleaning Review November/December 2019

showed increased feelings of disgust and anger in foul-smelling washrooms • Appalling aromas create physiological reactions in our bodies: The emotional impact of a foul-smelling washroom experience is 40 percent higher than an experience with pleasant aromas • Appalling aromas affect what we are about to witness: 91 percent of people react to bad smells in washrooms by exploring the source • Appalling aromas trigger diseaseavoidant behaviour: Participants were more likely to look around for soap and sanitiser to make themselves feel ‘cleaner’

Overflowing feminine hygiene units (FHUs) led to a 39 percent increase in emotional reaction, when compared with the same experience with a pleasant aroma. In a ‘bad-smell’ environment, 63 percent of participants scanned the washroom for a hand dryer and for disinfectant, as opposed to a lower 40 percent in a pleasantsmelling environment. And even in clean cubicles, we tend to have strong physiological reactions to unpleasant aromas, with responses being 35 percent higher on average. According to the ‘peak-end rule’, humans largely judge their experiences on how they felt at its peak (i.e. its

Through our research we have discovered that one of the key drivers of the washroom experience itself is smell, which elicited such a strong emotional reaction from our participants. Initial’s experiment found that the instinctive reactions we have to unpleasant aromas (i.e. showing a larger skin conductivity response in a GSR test) are 40 percent higher than the reactions we have to pleasant aromas – regardless of whether or not we’re in a clean cubicle. Initial also found that smell amplifies our physiological reactions to visual signs of poor hygiene such as a mess or bodily fluids.

most intense point) and at its end. Initial believes that businesses looking to improve their customer experience should look to what their customers tend to do at the end of their visit to their establishment. If an unpleasant washroom experience is the most salient, or final, part of a person’s experience, it can mean the difference between a positive memory and a negative one.

feature aircare and fragrances

“This experiment is the latest in our attempts to understand what drives human behaviour in washrooms and understanding some of the psychology behind it” comments Nathalie Leblond at Initial Hygiene. “Through our research we have discovered that one of the key drivers of the washroom experience itself is smell, which elicited such a strong emotional reaction from our participants. The reason for this is that the human nose can detect and discern thousands of odours, and many of these will trigger memories and emotional responses. Our sense of smell is powerful – and this can really impact perceptions and create lasting impressions of a business or facility.” The research findings highlight the importance of reassuring visitors that the facilities are clean and cared for, in order to create a positive view of the business. Initial’s range of commercial air fresheners and air sterilisers neutralise malodours without simply masking them, ensuring an odour-controlled environment for your customer and employees. “Initial has been at the forefront of bathroom hygiene for decades,” concludes Nathalie. “We understand that first impressions count. Good aircare solutions that effectively neutralise odourcausing bacteria and intelligently fragrance the air can help reassure users that the space is clean and well looked after and go a long way in securing favourable impressions with customers and employees. And when we’re living in a digital world where your entire reputation can be made or unmade with a single tweet, it has never been so important.” For more information on Initial Hygiene’s aircare solutions for washrooms visit: www.initial.co.za

African Cleaning Review November/December 2019

feature aircare and fragrances

What the smell? How different nations interpret smell Smell is not just an experience that influences our minds and moods, it is also a social and cultural occurrence. As an aircare, fragrance and scent-marketing business, Vectair Systems selects smells for companies – a wide variety of these businesses and customer bases are from different countries and cultures. This article offers insights about the history of scent, how it is interpreted in different cultures and how the demands for new scent experiences drive customer expectations.

Smell is an undervalued sense

Scent in other cultures

In Western culture, smell is probably one of the most undervalued senses. This is starting to improve as the number of studies over the past two decades into the effectiveness of scent has increased, as well as the growing number of scent-marketing/ scent-branding services or requests on the market. Just by looking around at the array of scent delivery systems available today, from ‘low-tech’ to ’hightech’, it seems that scent has found its appropriate acknowledgment in modern culture. Historically, though, the ‘value’ placed upon smell was not always the same as we understand it to be today.

In India, an old form of greeting was to smell a person’s head, while in some Middle Eastern countries breathing on somebody while you speak to them is a gesture of goodwill or even friendship. To avoid doing this could show a desire not to participate in friendly conversation, and such an act could even be perceived as disrespectful. In many cultures, the gift of a bottle of perfume or scent is a popular, highly valued gift. Scented shrines offer scent ‘for the pleasure of the gods’, and such shrines can be integral to the rituals of many religions.

Historical value of smell The so-called ‘intellectual elite’ of the 18th and 19th centuries saw (pardon the pun) ‘sight’ to be the all-important sense – it was the sense of reason and of civilisation. Smell was deemed to be of a lower order that was often associated with savagery and even madness. When looking at how smell has been reflected in ‘our’ language through the years, this perception makes sense; the alternative terms for ‘nose’ border on disrespectful (snout, conk, etc.). If you look at alternative words for other senses, they are more positive and complementary (sight = visionary and touch = dexterity). Think of when you were a child – did you ever hear anyone say, “That person’s sight is so poor!” Instead, you probably heard someone say, “That person stinks!”

African Cleaning Review November/December 2019

Is a reshuffle of sensory importance on the horizon? More and more sociologists and psychologists are focusing on smell as a sense that has more influence on society and cultures than most people realise today. Smell in popular culture today – such as the smells in popular retail stores and hotels – places focus ever increasingly on aromatherapy products to help people ‘relax’ after a day at work, to entice people into their store or to bring fragrance into people’s everyday lives in products like soap, bath bombs or even laundry. There are also more articles today than in recent years in newspapers and magazines on the influence of scent on the brain. Such coverage of the topic has given rise to the boom

in candles, reed diffusers and nonaerosol scent diffusers that provide light mists of fragrance that are free of aerosols.

Managing customer expectations Vectair Systems has found that a number of trends are common among most of their customers, regardless of culture or country: the desire for new experiences for customers and end-user friendly fragrances. There has been a real push, over the past 18 months in particular, for scents and scent delivery systems that promote a ‘sustainable’ image through the use of fragrances that use less VOCs, while also remaining ‘end-user friendly’. Also, businesses want to try new things and provide new experiences that go beyond the standard ‘loud music’ in a store. We expect this trend to keep on growing in the future as well. We find that managing customer expectations is as important as delivering the scent experience itself. What exactly does the customer need? How powerful should the scent be and for how long? Even the best-smelling fragrance might not meet customer expectations. With fragrance now in fashion and existing in a world of immediacy, smell is the sense of choice for businesses to reach new audiences, instantly. Original article by Chad Davis, Executive Vice President at Vectair Systems Inc.

African Cleaning Review November/December 2019

educational

Tips on putting degreasers to work for you While most cleaning solutions are designed to help loosen soils so they can be wiped away, degreasers are engineered to breakdown and dissolve grease, oil, wax, and other water-insoluble (resistant to water) soils so that they can be removed from surfaces. Degreasers are one of the most-effective cleaning solutions that cleaning professionals can have in their cleaning arsenal.

egreasers are used most frequently when cleaning commercial kitchens. It would likely prove very difficult to clean a commercial kitchen today without a high-quality degreaser. However, to take full advantage of these powerful cleaning solutions means learning how to use them properly. To get you off to a good start, Avmor, North America’s leading manufacturer and marketer of professional cleaning chemicals and sustainable solutions, offers eight tips for cleaning professionals on putting degreasers to work: 1. Know when to use a degreaser; in many cases, an all-purpose cleaner will do the job. Degreasers are used for removing heavily soiled areas and water-insoluble soils. 2. Never mix degreasers with any other cleaning solutions. 3. While some degreasers are fast-acting, it’s best to allow them to ‘dwell’ on a surface for a few minutes to help dissolve soils. 4. Wear protective clothing; gloves are a must. If cleaning tiles and grout manually, goggles should be worn. 5. Select degreasers that are green-certified. For instance, Greenguard certification puts much greater emphasis on protecting indoor air quality. 6. Some degreasers are available in multiple sizes for different needs. Ready-to-use (RTU) degreasers have a special advantage. Water may be ‘hard’ water or contain minerals, which can impact performance. RTU products ensure that the water from the factory is matched optimally to the degreaser being produced, for ultimate performance. 7. Some degreasers are used with auto scrubbers to clean floors; in winter months, a blue pad may prove more effective than a red pad. 8. If mopping floors, use a dual-bucket cleaning system to help separate rinse water from the cleaning solution; this will keep the cleaning solution cleaner. “One more thing cleaning professionals should know is to use cold water when diluting degreasers,” says Mike Watt, head of training and new product development at Avmor. “This will help prevent foaming and ensure the degreaser is diluted properly.”

African Cleaning Review November/December 2019

editorial GCE

ISO certification for GCE

Gregory Venter (Managing Director) with Bernadette Botha (ISO Manager).

In a milestone achievement that asserts an uncompromising stance towards quality, Goscor Cleaning Equipment (GCE) has attained the ISO 9001:2015 certification. Quality has always been a top priority at Goscor Cleaning Equipment. According to MD Gregory Venter, the recent successful ISO 9001:2015 certification is testimony to the leading cleaning-equipment supplier’s relentless focus on high levels of service, efficiency and product quality. “The standard provides a framework to manage one’s business and to ensure a philosophy of continuous improvement in all aspects of the business,” explains Venter. “It is externally assessed on an ongoing basis and this leaves no room for complacency. It is a showcase of our comprehensive quality levels which we maintain while continually improving on them.” Released in September 2015, the ISO 9001:2015 standard expects organisations to understand their objectives before establishing a quality management system. This, in turn, requires them to take a completely fresh look at their current quality processes, consider the external and internal issues that affect quality, and clearly define their end goals towards achieving consistent customer satisfaction, which is already something central to GCE’s operating philosophy. The ISO 9001:2015 standard is intended to help organisations achieve excellence through a stronger customer focus and improved business performance. The revisions to the standard will enable organisations to enhance their existing quality management programmes by defining and documenting processes, training employees, ensuring better supply chain relationship management, adopting a risk-based approach to quality, and involving the leadership team in quality management more often. ISO 9001:2015 is based on seven principles: customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making, and relationship management. However, according to the new standard, the primary focus of an organisation’s quality management programme is to meet customer requirements, and exceed expectations in terms of the quality of products and services. Organisations would do well to comprehensively research, analyse and understand both the current and future needs of the organisation and adjust their programmes and processes to deliver these goals. Before that, however, it is important to align organisational objectives to market trends, and communicate them across the organisation. It is also essential to implement programmes and processes to measure customer satisfaction and act on the results. “We pulled together as a company, nationwide, to make this certification happen. I am proud that our team works hard as a cohesive unit all the time. It’s not like we had to do things differently to achieve the ISO 9001:2015 certification, but this achievement rather reflects the way GCE goes about its business 24/7/365,” concludes Venter. Goscor Cleaning Equipment, a BUD Group company that represents leading cleaning-equipment brands including: Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint. For more information visit: www.goscorcleaning.co.za

facilities management review

Atterbury announces new R6bn Castle Gate precinct PPP development Atterbury has commenced construction of the first phase of the prime new multi-billion rand Castle Gate mixeduse precinct in Pretoria. A large-scale, modern, multifaceted development, Castle Gate will ultimately comprise 100 000sqm of office space, 40 000sqm of specialist medical facilities, and a hotel as well as 1 100 residential units, and a 23 000sqm convenience retail centre. The precinct will also include eight hectares of protected green areas that will incorporate walking and running trails.

astle Gate is being co-developed by Atterbury Property Fund (APF) and The Carl Erasmus Trust. APF is co-owned by leading property developer and investor Atterbury, its management and founders as well as Talis Investment Partners. Castle Gate is considered a strategically important project by the City of Tshwane, which supports the development. Upon completion, the Castle Gate project is expected to represent a total investment of R6bn and 20 000 permanent jobs will have been created as a result of its development. “Castle Gate is a once-in-a-lifetime development opportunity with an excellent location in a key growth node and a unique proposition that has the support of its city and is being welcomed by its community,” says Raoul de Villiers, Atterbury development manager He adds: “For successful property development and investment it is necessary to look through the shortterm cycles and take a long-term view. We are confident in the future of South Africa and are proud to invest in the country that we love and the City of Tshwane where Atterbury started. We are thrilled to be working with great partners and believe that this project will have a massive, positive impact that creates meaningful value.” Atterbury began operating in Pretoria 25 years ago and has grown to become one of South Africa’s most diversified property companies with developments

African Cleaning Review November/December 2019

and investments in Cyprus, Romania, Serbia, Mauritius, Namibia and, of course, in South Africa. With the expertise, experience, and excellent partnerships gained over a quarter of a century as a property developer, investor and asset manager, Atterbury is strategically focused on developing strong multi-use nodes in meticulously selected locations – a style of development at which it excels. It has established this exemplary track record through projects such as Waterfall in Midrand and Lynnwood Bridge and The Club, both in Pretoria. For those asking ‘why make such a large, long-term investment in South Africa now?’ Tebogo Mogashoa, Chairman of Talis Holdings, answers: “At Atterbury Property Fund we seek to continuously challenge conventional wisdom. As South Africans, we cannot be passive observers of the story of our country. We are the protagonists. It is up to us to create the positive momentum that will lead to a meaningful, long-lasting, positive impact on our country. The approximately 20 000 sustainable employment opportunities that will be created as a result of the Castle Gate project is a testament to our commitment to building a better future for South Africans.” The Castle Gate precinct’s inspiring launch was attended by Premier of Gauteng David Makhura, Mayor of the City of Tshwane Stevens Mokgalapa and Tshwane MMC for Economic

Development and Spatial Planning Isak Pietersen. Makhura visited the site to pledge his support of the development, and he was particularly impressed by the sheer size and value of the Castle Gate project and the significant, positive economic impact it is set to have on the Gauteng province. Mokgalapa applauded Castle Gate and its co-developers saying, “This is a classic public-private partnership. I endorse this development, which is aligned with the city’s strategic pillar of economic growth, development and job creation. Castle Gate will bring significant socioeconomic benefits for the Gauteng province and the City of Tshwane.” Mokgalapa added that it is the city’s responsibility to create a conducive environment for private sector investment to address economic stagnation and unemployment. As this is a strategically important investment for the city, he committed to ensuring the development of Castle Gate is dealt with in line with Tshwane’s new vision to move from red tape to red carpet to enable property developments to be delivered on time. The 23 000sqm Castle Gate Lifestyle Centre, which is already under construction with its first structural columns seen rising out of the ground, makes up the first phase of the precinct to be developed. The convenience centre will open in less than a year from now, in September 2020, and include

facilities management review retail, medical consulting rooms, offices and a gym. Castle Gate Lifestyle Centre will include the latest store concepts for Woolworths, Checkers, Dis-Chem and Builders Warehouse, as well as ten restaurants including Rocomamas, Doppio Zero, Spur, Ocean Basket, Nando’s and Burger King. It will also have a Planet Fitness gym complete with swimming pool, as well and an outdoor walking and running track through the precinct’s nature area. Inspired by openness, convenience and simplicity, Castle Gate Lifestyle Centre is designed with a farmhouse feel that is rustic yet industrial and includes a focus on outdoor green areas. In harmony with the environment, eco-friendly building designs are being put forward wherever possible and most, if not all, of the buildings in the precinct are expected to include solar-energy generation. Castle Gate will be a prominent and highly desirable location for businesses, especially corporate head offices, with improved traffic flows and the benefit

Pictured at the sod-turning ceremony are from left to right: Atterbury Development Manager – Raoul de Villiers, MMC for Economic Development and Spatial Planning – Isak Pietersen, Mayor of the City of Tshwane – Stevens Mokgalapa, Chairman of Talis Holdings – Tebogo Mogashoa, and Atterbury CEO Armond Boshoff.

of excellent access from the N1 and also the R21 highway, which offers a short 25-minute drive-time to OR Tambo International Airport. Added to that, Castle Gate is a mere 10 minutes from the Pretoria Gautrain Station and

15 minutes from the Pretoria CBD and is well served by public transport. The entire precinct is expected to be developed over the next decade and the second phase of Castle Gate is planned to begin in mid 2020.

African Cleaning Review November/December 2019

feature mopping floor surfaces

Mopping floor surfaces in controlled environments A common concern about mopping floor surfaces is its effectiveness. A dirty mop will simply move the grime from one area to another and not clean the floors. However, the difference lies in a clean mop, a multi-bucket system and good mopping technique in order to effectively remove grime and germs from the floor, especially in controlled environments such as cleanrooms and healthcare settings. Contec Inc’s Dave Nobile offers a unique understanding of the intricacies of cleaning floors in controlled environments.

hether for removing contaminants, such as soil, residues, or errant product/ process material, or uniformly applying disinfectant and other solutions to floors, floor mopping is an essential task in the cleaning and maintenance regime of any controlled environment. Unfortunately, it is also commonly performed incorrectly and inefficiently, leading to unreliable and less-effective results, higher costs, and quality issues for cleaning controlled environments. A clear understanding of best practices that have been found to provide the most consistent desired outcomes in floor cleaning is needed to make informed decisions that improve cleanroom maintenance while controlling costs. The single most important fact to understand is that the methods and materials used in cleaning the floors of offices, restaurants and warehouses are not well suited to achieving and maintaining the results required by most floor and wall surfaces in controlled environments. The most critical reason for this is that when cleaning floors in most controlled environments, the requirement is to control and remove contaminants that are invisible to the naked eye. Such a task can only be accomplished through the consistent and methodical use of tools and materials that are appropriate to the needs of the cleanroom environment and the processes in it.

African Cleaning Review November/December 2019

Mopping coverage One of the most commonly asked questions regarding floor mopping in controlled environments is how much floor area a given mop can clean. While the desire for a simple answer to the question is certainly understandable, it is also realistically impossible. There are just too many variables, unique to any specific controlled environment that has a significant impact on the answer to this question. But users continue to ask the question, and those asked attempt to provide an estimate of coverage that is an overly broad guess at best. It should be clearly understood that any estimate regarding how much floor area can be cleaned by any mopping system is just that – an estimate – based on assumptions of average contamination loads and floor conditions typically observed at end users’ facilities in a variety of industries. Obviously, there is no way to make an accurate estimation of coverage without understanding the variables that determine actual coverage in fact and knowledge of these variables for the specific facility to be cleaned. The single most important factor in determining mop coverage is the contamination load (type and quantity of contaminants) on the floor to be cleaned. Such contaminants can be viable or non-viable in nature, and the concern over them depends on the

nature of the processes contained within the areas being cleaned. The contamination load also directly influences many other fundamental choices such as cleaning protocols, cleaning frequency, and the materials and solutions used. The contamination load depends on many factors such as: • Operations and processes within the room • Materials brought into the area and how they are handled once inside • Number of operators in the room • Gowning requirements and operators’ adherence to correct gowning and behaviour protocols • Maintenance activities and the behaviour of maintenance personnel while in the room • Other ancillary contamination control measures such as tacky mats, contaminant source control, cleanroom access control, cart protocols, etc. • Overall cleanroom condition Additionally, there are other variables that also affect mop coverage, including: • The type and condition of the flooring surface itself • The frequency of floor cleaning and the thoroughness with which it is done • Frequency of change of cleaning materials; most cleaning materials typically are not changed until well after they no longer remove contaminants

feature mopping floor surfaces

The single most important fact to understand is that the methods and materials used in cleaning the floors of offices, restaurants and warehouses are not well suited to achieving and maintaining the results required by most floor and wall surfaces in controlled environments. For control of microorganisms in controlled environments, identification of the specific species of organism is also very important and must first be determined through environmental monitoring. They then need to be taken into account when considering the contamination load and how best to clean the floor surfaces.

Single- and multiple-bucket systems Obviously one of the purposes of mopping a floor is to remove soil and other contaminants from the floor and the environment. When done properly with a system that is appropriate to the specific needs of the room to be cleaned, floor mopping is efficient and effective, regardless of the specific type of mop system used (flat mop, string style, etc.). However, all parts of the mopping system must work together. Many cleaning staff continue to use a single bucket and mop wringer for floor cleaning. This is an all-too-common practice, and it is very poor practice. With this practice, fresh cleaning

solution is placed in the single bucket, and the mop wringer is positioned to drain into this same bucket. In use, the mop is saturated with solution (‘recharged’) by immersion into the single bucket, wrung out into the same bucket and used to mop an area of floor. After mopping, the mop is then ‘rinsed’ in the same single bucket, wrung out into the same bucket, and then used to mop another area of floor. This process is repeated until the entire floor has been mopped. In the single-bucket protocol, it is easy to understand that the cleaning solution, initially fresh at the start of the mopping cycle, very quickly becomes loaded with contaminants that have been mopped from the floor, then ‘rinsed’ into and wrung into the single bucket. Since the mop is ‘recharged’ with solution from the same bucket, used for collecting the waste solution (wrung from the mop after mopping the floor each time), the mop gets progressively dirtier with each mopping cycle and the contaminants that are thought to be removed from the floor,

are simply redeposited back onto the floor. When repeated with every mop cycle, day after day, the floor becomes visibly soiled because soils and other contaminants (including dirty ‘cleaning’ solution residue!) were never really removed from the floor. The second main use for mops is for the application of disinfectants. Most importantly for the application of disinfectants, the use of a single bucket for mopping results in rapid and significant degradation of the efficacy of the disinfectant solution as mopping progresses, since the organic soils picked up from the floor, concentrated in the single bucket, neutralise the disinfectant very quickly. In a two-bucket system and protocol, the mop wringer is placed over one of the buckets, dedicated as the ‘waste’ bucket, and the mop is NEVER put into that bucket. The second bucket is used to hold the cleaning solution or rinse water if a rinse protocol is followed. The mop is then placed ONLY into this bucket to ‘rinse’ and recharge the mop with cleaning solution.

African Cleaning Review November/December 2019

feature mopping floor surfaces Use of a two-bucket mopping protocol will provide significant immediate and long-term benefits, including: • Significantly cleaner floors, with no dingy appearance • More consistent and reliable environmental control, including control of microorganisms, resulting in less risk to product quality • More effective mopping for the time spent cleaning the floors • More effective cleaning and disinfectant solutions that are not depleted so quickly • Cleaning solutions will be cleaner, longer lasting, resulting in less solution used over time • Longer life for mopping equipment The addition of a third bucket to provide a dedicated mop rinse solution (either water or a diluted solution of disinfectant) extends all of the benefits of the two-bucket protocol. Three-bucket protocol is considered an industry best practice as it minimises the disinfectant solution from being

African Cleaning Review November/December 2019

contaminated and reduces the risk of reapplying contaminants. As with any cleaning protocol, cleaning staff must be properly trained in best practice mopping protocols, including knowing when to replace the cleaning solution for the most consistent and effective results.

Validation The preceding information regarding coverage and the use of single- or multiple-bucket mopping systems is applicable to floor cleaning in any controlled environment, but is especially important for cleaning and disinfecting floor surfaces in environments requiring control of microorganisms, such as pharmaceutical and medical device manufacturing. In these manufacturing facilities, most of which are regulated by the FDA (or EMA in Europe and CFDA in China), validation of a facility’s standard operating procedures (SOPs) is required, and the SOPs are routinely audited.

Part of the audit process often involves justification of various SOPs and review of the work and other studies used to establish the SOPs. Floor cleaning in both non-sterile and sterile environments is often overlooked when conducting validation studies, but to neglect such a study can create serious problems upon audit. The methods for validating floor cleaning are essentially the same as for validating the microbial cleanliness of any other flat surface in the cleanroom. Typically, contact plates are placed at predetermined locations throughout a room, both before and after cleaning. The plates are then analysed for reduction in colony-forming units (CFU) in order to validate the floorcleaning protocols and materials. As with any validation study, complete records must be created and maintained. Contec, Inc. is a leading manufacturer of contamination-control products for missioncritical cleaning in manufacturing environments worldwide. Contec’s cleanroom wipes and mops are used in various industries across the globe.

Be part of the official African delegation to visit the bustling city of Amsterdam and the world’s largest professional cleaning exhibition Holland’s capital city is a hub for happy cyclists, beer-drinkers, tourists and art-lovers. Amsterdam’s go-to bohemian vicinity brims with coffee shops, bars and restaurants, and the renowned Albert Cuypmarket is well worth a visit. During May 2020 the world of professional cleaning will gather in Amsterdam at what is regarded as the world’s largest exhibition of its kind. This is your opportunity to view the latest cleaning technology and updates on global trends and developments while connecting with cleaning professionals from over 143 different countries. The exhibition floor stretches over several halls and is divided into eight specific segments, namely: high pressure; laundry; management; mobility; steam cleaning; washroom; waste solutions; window cleaning; and healthcare. The other three segments – machines, equipment and detergents – are fragmented and can be found in every hall. The first Interclean exhibition took place in 1967 and it has since developed into the world’s leading trade fair for the professional cleaning industry. “ I have really enjoyed the trip, learned a lot about new technology and will surely implement some systems. The trip was very well organised.” Awie Human, Branson Chemicals

“ Thank you for an amazing trip. It was well planned and executed. It was fun and also very beneficial.” Simon Barrett, SB Marketing

Tour departs Saturday 9 May 2020 Interclean 2020 tour package:

• • • • • • • •

Five-night 4-star accommodation in Amsterdam, including breakfast Direct flights to and from Amsterdam Hotel/airport transfers, welcome drinks on arrival including activity Day-trip sightseeing tour to Rotterdam in luxury coach including tour guide and lunch Transfer – hotel to RAI exhibition centre on opening day Three-day city tram pass Two-hour evening canal cruise through Amsterdam city canals including drinks and snacks Farewell three-course dinner including all drinks at a traditional Dutch restaurant

Full tour package rates:

Single delegate: ZAR36 000 Twin delegates sharing: ZAR29 500 per person

Land only package:

Single delegate: ZAR23 500 Twin delegate sharing: ZAR17 000 per person Tour package rates subject to exchange rate fluctuations

To book your travel package or for more information contact: Steve Braham Tel: +27 11 646 9322 | Mobile: +27 83 265 1268 African Cleaning Review November/December 2019 Email: steve@swbagencies.co.za

feature mopping floor surfaces

Making the leap from mopping systems to mechanised alternatives It’s not enough for facilities to look and smell clean. There is growing awareness Gordon McVean

of the need for truly hygienic cleanliness to combat infection and increasing recognition of the importance of workplace wellbeing.

n many buildings, mopping has been the mainstay of cleaning operations. However, where this is regarded as a cost-saving alternative to machine cleaning, the economy is usually a false one. Mopping is labour-intensive as well as ineffectual. In addition to creating a slip hazard, standards of cleanliness can be compromised. Soiled solutions in buckets are recirculated and inadequate pressure fails to dislodge embedded dirt – in the grout lines of tiled floors, for example. Gordon McVean, International Sales and Marketing Director of Truvox International outlines the benefits of versatile, multi-purpose scrubber dryers. A powerful, cordless, batterypowered scrubber dryer, which cleans nearly every type of floor, provides a practical floorcare solution. A good option is a model that can wash, mop, scrub and dry hard and soft floor coverings in a single pass, like the multi-purpose scrubber dryers in the Multiwash range.

Versatile floorcare machines It is the scrubber dryer’s versatility that is so often crucial to cost-effective hygienic cleaning in busy environments. Ergonomically designed, the machine should be easy and comfortable to operate, even during long shifts. The smallest model in the range, the Multiwash II 240 is ideal for confined spaces, while our cordless, batterypowered Multiwash II 340 Pump/ Battery works even more quietly, safely and flexibly.

African Cleaning Review November/December 2019

A powerful, cordless, battery-powered scrubber dryer, which cleans nearly every type of floor, provides a practical floorcare solution. A good option is a model that can wash, mop, scrub and dry hard and soft floor coverings in a single pass, like the multi-purpose scrubber dryers in the Multiwash range. Another trend that has spurred the movement away from manual mopping to more efficient, automated methods is the shift to daytime cleaning. Where daytime cleaning is required, going cordless allows additional flexibility. The Multiwash 340/ Pump Battery model avoids the trip risk from trailing cables and the need for stop-start working from the pattern of plugging and unplugging the machine. It can operate continuously for up to 50 minutes, covering large areas with its 34cm cleaning width. It also goes quietly about its job without compromising cleaning power or productivity. If necessary, operating time can easily be extended with a quick-switch battery.

Accelerated drying Machines should apply clean solution to the floor, and remove soils and used solution, leaving a surface that’s dry and safe to walk on in minutes. The rotating cylindrical brushes of a scrubber dryer are particularly effective when it comes to cleaning deep into grout lines where bacteria can easily multiply. They counterrotate at high speed, without causing abrasion or wear, and the downward

pressure on the floor results in a better cleaning action. The brush action and squeegee capture the contaminated liquid in a holding tank so only clean solution is applied to the floor. The efficiency of the process also dramatically reduces the volume of solution required, so there are valuable savings in chemical consumption as well as time and labour costs. An optional side brush enables cleaning to ‘skirting board’ level, which is especially important with safety flooring, which tends to curve up the wall before it finishes, and in places like wet rooms. The versatility of the scrubber dryer is taken to great lengths by the Multiwash, which can clean entrance matting and even escalators and travelators when fitted with the appropriate brushes. This is in addition to concrete, terrazzo, slate, marble, wood, laminates, rubber-studded flooring, composite vinyl and short-pile carpets as well. Brushes should be easy to exchange and sterilise – polypropylene does not encourage bacterial growth as natural fibres can. continues on page 22 >>

African Cleaning Review November/December 2019

<< continues from page 20

Colour-coded brushes help prevent cross-contamination, for example, between washrooms, corridors, reception areas and offices.

laundry review

Training raises PTC standards

Battery power Modern batteries are far more reliable and largely maintenancefree. Apart from this, the key aspects to consider are running time, the ease with which a backup battery can be swapped over – if necessary, for long shifts/larger areas – and time taken to recharge fully.

Assess the options Almost any mechanised alternative to mopping is worth considering. The decision needs to be made case-by-case, preferably after receiving expert advice and a demonstration. Rotary polishers, for example, may play a useful double role in the cleaning and maintenance of hard floors, depending on the size of the area and other factors. Before considering the more effective (and hygienic) forms of mechanised cleaning, facility and building managers need to think about efficiency and productivity. Our advice is always to start with a few calculations (even if they’re rough): the size of the area(s) to be cleaned, including different floor types, and a measure of current cleaning costs. That should include person-hours, wage and related costs, materials and the running costs of any equipment used. Thus informed, the building or cleaning manager can make a proper comparison between mopping and mechanised cleaning that factors in the labour savings, which can be considerable. Most importantly, when floors are cleaned more efficiently and to consistently high standards, cleaning teams can reduce labour costs or free staff for other tasks – confident that floors are hygienically as well as visibly clean. For more information please visit www.truvox.com

African Cleaning Review November/December 2019

uring August Laundry & Textiles Consultancy (LTC) conducted two laundry-related 4-day workshops at DCS, a provider of comprehensive laundry and dry-cleaning services based in Port Louis, Mauritius. DCS boasts laundryservice experience to major industries including hospitality, healthcare and aviation spanning more than 70 years. In total, 21 delegates representing DCS management and supervisors attended the ‘Introduction to Laundry Technology – Washing Technology’ and part 2 ‘Finishing Technology’ workshops presented by LTC’s Ian Harris. “By the end of the second workshop everyone had been welded into a fully functioning team with the same aims and aspirations, while enjoying the collective learning experience. To see DCS grow and prosper – with common aims and goals – added further impetus to the Professional Textile Care educational encounter,” said Harris.

Owners Stéphane Chasteau de Balyon and Christophe Bourgault du Coudray are totally committed to meeting the highest European standards in terms of hygiene, cleanliness and efficiency for their company and the training workshops were just one aspect of their strategy for the future of DCS. “While providing us with the fundamentals of our business, the workshops aligned the entire DCS team, focusing on the same vision and goals. Our productivity has since greatly improved and our commitment to achieve the best-quality washing standards is strengthened. The maintenance team now clearly understands the importance of their role, which is supported by calculations that present actual numbers that will ultimately guarantee the success and profitability of the company going forward,” said Bourgault du Coudray.

Is your hotel linen free of bed bugs?

ed bugs (Cimex lectularius) are a so-called parasite. Like many other parasites, such as mosquitoes or fleas, bed bugs feed on blood, preferably from humans and usually at night. The bite can cause an allergic reaction resulting in small red dots. Professional textile care experts at Christeyns have composed a professional flyer about the identification and treatment of this widespread plague. In recent years, the number of bed bug infestations has risen explosively. The parasites occur in hotels, but also increasingly in people’s homes. The causes are various: for instance by booming international travel, resistance to certain insecticides and global warming. In the laundry, infested linen should be washed in a normal white- or coloured wash process, followed by a drying process via a tumble dryer, tunnel finisher or mangle. Laundry owners could help to avoid the plague by advising their customers to install a separate luggage rack in hotel rooms in order to prevent contact with the bedding.

laundry review

Keep overview of internal laundry logistics with mobile solutions

aving the right data for the correct pieces of laundry at the right time and in the right workplace – in this way, industrial laundries ensure a smooth and efficient workflow. However, providing the right data is, according to company size, not only a small challenge but internal logistics also need to operate perfectly. For that reason SoCom Informationssysteme GmbH has developed a production solution that, in combination with mobile solutions, offers the best conditions to optimise internal logistics processes and make them transparent. The central function of wellstructured internal logistics needs to be the ability to track each order throughout the laundry. This process starts in general outside the laundry – at the customer. External factors like orders influence internal logistics. For that reason, processes already need to be recorded there before they are integrated into internal planning. A real-time recording of stock and orders is already possible at the customer – thanks to modern technology like smartphones. All of this is made possible by SoCom’s mobile solutions, which contribute to an even more efficient way of resource planning in laundries

Manage your stock and customer orders with texEasyPick, the order picking app by SoCom.

when they are combined with software solutions. If you use the texScan-App and RFID technology, for example, you can already record the stock at your customer. If a customer needs additional items, they can use the texOrder-App to place an order. Stock and order information is then directly conveyed to the laundry, which can integrate the information into its processes and thus rely on a perfect flow of material. However, it is not only at the integration of external factors into internal logistics where mobile solutions can contribute to more efficiency. For example, the texEasyPic-App provides information about the type and quantity of articles that are moving through each

container. The app allows paperless commissioning, which in turn reduces sources of errors and thus ensures quality. The data from the mobile solutions is collected in TIKOS, SoCom’s laundry software. The laundry software, which covers all business processes, accompanies the pieces of laundry throughout the whole production process in a digital way and enables an exchange of information between the pieces of laundry, the machines and the containers. The ERP software seamlessly integrates into all processes and, in combination with the mobile solutions, contributes to smooth internal logistics. For more information visit: www.socom.de

African Cleaning Review November/December 2019

editorial i-team SA

4D cleaning showroom ushers in a new era in cleaning technology Having announced itself to the Southern African market at this year’s ISSA Cleantex Africa exhibition, which took place at Gallagher Convention Centre in Johannesburg, i-team South Africa took the next step by officially launching its local office on 27 September 2019.

Located at Woodhill Office Park in Meyersdal, the new office’s major talking point is the 4D cleaning showroom. It also boasts various floor types, which allow clients to put i-team’s cutting-edge cleaning technologies through their paces in order to experience the outstanding capabilities first-hand. Henry Posthumus, i-team South Africa Ambassador, says the event highlighted how i-team South Africa changes the game in the cleaning industry. “i-team’s goal is to inquire, innovate and inspire the cleaning industry to look at new ways to clean by looking at people, planet and profit. We can educate our clients to professionally monitor their results and provide data they never had before,” says Posthumus. Posthumus says this is an opportunity for i-team South Africa to put to bed all arguments about which machine solutions clean the floor better. He declares that the company’s i-mop will be the undisputed victor. The i-mop is a relatively compact machine that solves problems of floorcleaning systems by combining the flexibility of a floor mop with the power and speed of industrial scrubber dryers. The i-mop family comprises three models – the i-mop Lite, the i-mop XL and the i-mop XXL. “A key talking point on this range is that it cleans up to 70 percent faster than conventional wet mopping and is easy

African Cleaning Review November/December 2019

to use in small areas that don’t need an auto scrubber. The i-mop and its ability to get right to the edge and under obstacles means a virtual elimination of manual operations that are required to supplement conventional machine scrubbing,” says Posthumus. Other products on show at the office launch included the i-scrub, i-matt, i-vac, i-wash, i-gum, i-land, i-suit, i-fibre, i-light, i-power and i-know. However, i-team also used the event to showcase its unique 4D REAL (Reduce Expenses and Liabilities) Clean approach. “We think about solutions throughout the whole spectrum of cleaning. We don’t just purely focus on technical floorcare,” says Posthumus. He explains that i-team’s four dimensions in cleaning cover four areas: floors (1D), surfaces (2D), walls (3D) and ceiling and air (4D). The four dimensions influence how clean a room is. If the focus is on a single dimension, the dirt from the other dimension will infect the clean area again. “For example, by using a standard scrubber dryer, we are polluting the air in the building by pushing bacteria, fungi and viruses back into the air. These have been growing in the tank overnight. In another instance, by using a trigger spray with today’s chemicals, one is bringing VOCs (volatile organic compounds) into the

air, which will be inhaled by the cleaner, causing the same lung damage as being a chain smoker, according to a Norway government study,” says Posthumus. In conclusion, Posthumus says that traditionally, cleaning has been about removing dirt, wastes or unwanted things from the surface of objects using detergents and necessary equipment. However, cleaning has since evolved and now encompasses both the removal of physically observable matters and the removal of microorganisms. “By continually collecting customer feedback and exploring the latest technologies, i-team has brought in a new age of holistic cleaning,” concludes Posthumus. For more information visit: www.i-teamglobal.com

The i-team i-protect chemical range

editorial Hako The optimum solution for floor cleaning Hako is a leading international manufacturer and supplier of professional machines and offers excellent services in the field of cleaning. The company develops products that meet the high and constantly changing demands of their customers. Hako prides itself on advanced knowledge of floor cleaning and maintenance. With this in mind, Hako recently introduced its range of cleaning chemicals to South Africa including detergents, degreasers, sanitisers and general floor cleaners that fit in seamlessly with the Hako range of floorcleaning machines. All the products are biodegradable, Ecolabel certified and highly concentrated. For instance, cleaning companies can use the dilution rate of one litre of chemical to 1 000 litres of water, making it very cost effective and easy to transport. What is most important is that the chemical products are low foaming, which is essential for floor-care machines. The overall Hako strategy is to produce economical

products that are safe for operators and the environment. Another feature of Hako chemicals is colour-coding, which makes product identification for different applications straightforward. For instance, a clear chemical can be used in food-industry environments because it is pH neutral and the green version can be used for applications including supermarkets and shopping malls. Client education is very important. Most professional cleaning companies already implement dilution control, and this saves money. Also, sachets containing chemicals can be issued to cleaners where a single 60ml sachet is adequate for a 45-litre tank in a Hako floor-care machine. “We don’t sell chemicals, we don’t sell machines, we sell a clean floor at the right price, which includes the machine and the appropriate chemicals – a one-stop shop”, comments Hako SA Operations Manager Antony Saincic. For more information contact: antonys@eiegroup.co.za

Antony Saincic (right) with Hako product manager Andre Zielinski who visited SA recently for training purposes.

African Cleaning Review November/December 2019

CALLING ALL PEST CONTROL AND CLEANING PROFESSIONALS

SAPCA Cleantex Executive Summit Africa 16–17 September 2020 The Lord Charles Hotel | Somerset West | Western Cape | South Africa A two-day co-located executive event featuring interactive and engaging sessions Day 1: Strategic Business Management sessions for all delegates Topics: Strategic thinking, leadership, sales benchmarking, customer care, marketing, IoT and AI, business evolution Day 2: Two independent tracks in separate facilities Track 1: Professional Cleaning Industry subject matter and panel discussion Track 2: Pest Control Industry subject matter and training sessions

Endorsed by:

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Organisers:

cleantexsummit.co.za • nande@cleantex.co.za || sapca.org.za • lynette@sapca.org.za African Cleaning Review November/December 2019

editorial Tork Tork SmartOne® toilet paper reduces consumption by up to 40 percent Within the world of toilet paper dispensers, SmartOne® stands out. With a unique centre-pull system and its characteristic round design, it is known to numerous toilet visitors and professional cleaners across the globe. SmartOne® was launched 10 years ago and has earned recognition as an icon among toilet paper dispensers. The Tork SmartOne® Elevation Dispenser features highquality products in black or white ABS plastic. The line has been acknowledged and rewarded for its design. The robust and durable design of SmartOne® has been a key factor for the success of the dispenser – making it suitable for demanding washroom environments with high traffic.

Key features of the new generation Tork SmartOne® • W aste less, save more: Single sheet dispensing helps reduce consumption by up to 40 percent. The best performing Tork SmartOne® dispenser allows up to 98 more visits per service round compared to a traditional, jumbo roll dispenser. • Improved hygiene: The sealed and protective design means you only touch the paper you use. Therefore, hygiene is improved and the risk of cross-contamination reduced.

• D urable and robust design: SmartOne® is manufactured of high-quality ABS plastic with a metal key and lock that protects the roll. Throughout the product development, industry robots have been used to secure a highly reliable system that works in the most demanding washrooms. • Easy to clean and refill: The reduction in consumption means fewer refill and cleaning needs for the staff. The unique dispensing system also reduces the risk of paper ending up on the floor from free rolling and prevents the toilets from getting clogged with paper. Altogether saving both time and effort for the cleaners. • Smart sensors inside provide real-time data: The new edition of Tork SmartOne® is compatible with the Tork EasyCubeTM system. Thanks to integrated sensors, each dispenser provides real-time data on cleaning and refill needs through a web-based service available on desktops, smartphones and tablets. This allows facility managers and cleaners to shift from static cleaning systems to cleaning when needed. For more information contact: kirsty.collard@essity.com

African Cleaning Review November/December 2019

people and events Successful NCCA charity golf event The National Contract Cleaners Association (NCCA) Gauteng branch held its annual golf day at the Randpark Golf Club in Johannesburg on 13 September. The event theme was ‘Around the world in 18 holes’ and Numatic International’s stand was a highlight on the day as, apart from being colourful in red, white and blue, it also offered golfers traditional British fish and chips and Gordon’s Gin. The branch executive committee nominated Rainbows and Smiles as the beneficiary of the 2019 charity golf day. NCCA members that sponsored the golf day were: Afriboom, African Cleaning Review, Cleaning Africa Services, Columbus Cleaning Solutions, CSG Skills Institute, Goscor Cleaning Equipment, Hako, Industroclean, Lepro Corporation, Millicare, Livclean, NBC, Numatic International, Prime Cleaning Suppliers, PRP Solutions, Randpark Golf Club, Safic and Truvox. The NCCA transferred an amount of R20 000 into the account of charity Rainbows and Smiles.

Team Kusasa – overall winners with sponsor Hiten Keshave (PRP Solutions) left

National NCCA Chairman Patrick Makhubela presenting MC Arthur Bath with a gift of appreciation for his contribution to the industry

Runners up on the day – Team Prime Cleaning Suppliers

Team Safic

African Cleaning Review November/December 2019

Team Numatic International

Team Industroclean

people and events SAVE THE DATE

16–17 September 2020 | Somerset West | SA www.cleantexsummit.co.za

ONE EVENT FOR THREE INDUSTRIES Mark your calendar to attend the first-ever co-located two-day SAPCA Cleantex Executive Summit Africa programme created for the FM, professional cleaning and pest control sectors. The two-day event will include engaging sessions on business, innovation, strategy, leadership, sales management, customer care, etc. to assist in forging your company’s vision for success. Delegates will interact with top subject matter experts and network with industry peers during various informal sessions. The summit will run alongside a niche expo consisting of table-top and larger stands, providing delegates unique access to the latest equipment and technology available to the different FM industries. This co-located event will certainly sell out, so book now to secure the benefit of early-bird rates.

John van Deventer

New appointment John van Deventer joined FSG Property Services as Divisional Manager – Cleaning, Hygiene and Pest Control. John has an extensive background at senior management level within the professional cleaning industry.

African Cleaning Review November/December 2019

people and events Safic celebrates year end with lively German beerfest

Pictured above during the afternoon enjoying good fellowship are Eric Platt (Safic), Clive Damonze (Clean FM), Fred Platt (Accéntuate) and Johann van Vuuren (African Cleaning Review).

African Cleaning Review November/December 2019

Safic Environmental Solutions held their annual beerfest year-end function at Accéntuate’s premises during October. Accéntuate CEO Fred Platt welcomed guests and staff. As the event took place during the Rugby World Cup tournament, the dress code was Springbok rugby gear – a theme embraced by everybody. The Velvet Sounds oompah band cranked up traditional German music, wowing guests, while everybody enjoyed draft beer and traditional German cuisine including frankfurters and bratwurst. During the afternoon many prizes were handed out to those testing their skills on the dance floor and interacting with band members, who persuaded guests to celebrate beerfest traditions.

new products New cleaning system conserves water, chemicals, labour, and has lifetime warranty The developers of the No-Touch Cleaning® system Kaivac will be introducing the UniVac™, a new no-mop cleaning system, at the upcoming ISSA Show to be held in Las Vegas during November 2019. The UniVac is a smaller, more versatile version of Kaivac’s award-winning Dispenseand-Vac cleaning system. Built for cleaning and degreasing floors in commercial kitchens and washrooms, it can also be used to clean floors in warehouses, fitness gyms, and can even be utilised for floodwater pickup.

Unique UniVac features: • End users can select the UniVac’s quickchange lithium-ion PowerPack rechargeable battery, the most durable lithium battery, along with a built-in battery charger or a GFCI (Ground Fault Circuit Interrupter) electrical extension cord to ensure user safety • A very light, one-piece aluminium vacuum wand with a speed scrubber attachment to assist deep cleaning of grout lines and optimise cleaning in high-grease

environments, such as commercial kitchens • Crush-proof vacuum hose attached to a 37-litre solution and recovery tank with a dump hose • A lifetime warranty on the vacuum motor* • A filtering and recycling system Depending on soil load, the new filtering and recycling system allows cleaning solution to be reused several times without hindering cleaning effectiveness. Along with ensuring cleaning effectiveness, these recycling capabilities also help increase worker productivity and reduce labour costs, the three primary objectives of the UniVac’s developers. Kaivac is the developer of the No-Touch Cleaning® and OmniFlex™ Crossover Cleaning systems. Kaivac offers an integrated portfolio of environmentally friendly cleaning products designed to remove the maximum amount of soil and potentially harmful biopollutants in the most cost-effective manner possible. * Warranty requires the use of Kaivac’s specially formulated, low-foaming, sustainable cleaning chemicals.

For more information in Europe, Middle East and Africa, visit www.kaivac-emea.com

African Cleaning Review November/December 2019

new products A clean solution for dirty industries Over the past decade Australian Pumps has embarked on a constant programme of product development for high-pressure cleaning equipment to suit the earthmoving industry. The latest breakthrough for this innovative company is the new Extreme series of 500 bar (7 300 psi) hydro-blasters. These new machines take pressures and flows higher to provide more cleaning clout for key projects, especially in the mining industry. “We found that a lot of cleaning applications in big plants need a combination of pressure and flow to get the job done fast. The reduction of cleaning times was a big driver”, said Aussie Pump’s Operations Manager Hamish Lorenz. The Aussie Extreme is powered by Yanmar’s TNV series motor with an integrated control panel that provides full-engine protection including an hour meter, low-oil and high-watertemperature gauges.

‘Big Berty’ Bertolini RA series 500 bar triplex pumps were selected because of their heavy-duty configuration and advanced design features, thus it forms the heart of the system. The entire pump system is driven with a reduction belt drive for ease and convenience of adjustment and the engine runs at 2 400 rpm. The new series utilises a modular cube design that combines protection from Australia’s unique environment with the ability to be moved around on site. Integrated fork-truck tine slots enable the machine to be forked and the lift eyes allow for it to be slung where appropriate. It also features a 60-litre stainless steel break tank with low-water shutdown capability and a 50-litre fuel tank that allows the unit to run continuously for up to 8 hours. All machines are equipped with Aussie Mine Spec configuration and features an integrated flashing safety beacon, double insulated wiring, dual pole battery isolator

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designed in cooperation with the mining industry, in final inspection stage prior to shipping.

and are supplied with a fire extinguisher. Time is money in cleaning mining equipment, so accessories that get the job done fast are important. Aussie Pumps offers a range of up to 500 bar turbos that can cut cleaning times by as much as half. For more information about Aussie Pumps’ Extreme range, visit: www.aussiepumps.com.au

Get your own regular copy of Africa’s Hygiene, Cleaning, Laundry, Pest Control and Facility Maintenance Services Publication. African Cleaning Review is aimed at end-users, building service contractors and suppliers of products and services to southern Africa’s Hygiene, Cleaning, Laundry, Pest Control and Facility Maintenance services industries. It is endorsed by all major industry associations and is a member of the worldwide cleaning industry association, ISSA.

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African Cleaning Review November/December 2019