2. Fujitsu - WorkplaceSuite by Swiss Webacademy

Meeting the Demand for Optimized IT Workplaces

Eduard Slobozeanu

June 2009

Traditional PC Workplaces

 Advantages    

 Challenges

Most important productivity tool Great support in doing business Excellent user experience Indispensable

       

Complexity of IT support Lifecycle management Loss of productivity after failures Security risks Compliance concerns Limited flexibility High operational costs Missing cost transparency Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

PC Workplaces – Typical Reality  80% of PC costs are incurred during system operation.  >40% of operating costs can be saved with a well-managed PC. 

With alternative delivery models even higher savings can be realized. 80 % Operation

OPEX

>40 % Savings

20 % Hardware Source: Various studies

How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

VDI: Concept and Benefits  Increase quality of service     

Simplified operation Fast deployment, updates, patches Fast recovery from failure No onsite visits Higher productivity and satisfaction

 Maintain business continuity 

User User User User User

Competitive advantage

 Flexibility and speed 

Changes, mergers, acquisitions

 Reduced risk  

Data loss and data theft Compliance

Connection Broker

User

Apps

Hypervisor

 Operational cost savings 

Reduced energy consumption

VDI and complementary technologies              

Hypervisor, virtualization management Connection broker Application virtualization and streaming OS streaming Volume cloning Data de-duplication Thin provisioning Virtual client terminal Multi-media and graphics support Virtual user profiles Printer virtualization NW accelerators Offline VDI … 6

Virtual Workplace: Make IT simple  Technologies evaluated and tested  “Virtual Workplace” solutions     

Full solution stack, based on standards Pre-tested and pre-integrated Optimized configuration templates Evaluation package Consult, design, build, maintain ROI services (estimate and predict)

 Reduce complexity, time and risk

Access devices Applications Desktop management Desktop operating systems Virtualization management Virtualization technology Server hardware

End-to-end services



Storage systems Network Solution stack

Typical procedure  Virtual Workplace presentation  Understand customer‘s business demands, his drivers, and his motivation  Get to know customer‘s technical profile  Define concept  Select technologies  Define scope of Proof-of-Concept  Proof-of-Concept  Present results of Proof-of-Concept  ROI analysis (optional)  Pilot  Project (Implementation and migration)

How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

Managed Workplace: Concept ď Ž End-to-end management approach across all phases of the client lifecycle ď Ž

Optimize entire client infrastructure 0

Strategy, clear roadmap (HW, SW, services)

Develop portfolio standards (select, test, build)

Manage service request from submission to delivery

Delivery to end user desk, customization, IMAC

Control of operational integrity, stability, security

Maintain operational status of HW and SW

Withdrawal, data sanitizing, recycling or disposal

Procure

Develop

Deploy

Consult Migrate

Retire

Manage

Support

Managed Workplace: Some Highlights  Innovative services 

Web shop for self-procurement

now Notebooks

now Desktops

Bildschirme

• Integrated with approval workflow 

Optimized rollout and installation • Up to 45% cost savings



Proactive incident management • Up to 56% less service calls



Real-time display of asset, call and SLA data

Logistic

50 %

Configuration

30 %

20 % 15 % 20 %

Learn

Project 20 % management conventional

# Incidents



Ø Downtime

DeskView Load

Availability Loss

Auto-react

Full cost transparency • Monthly price per seat, enables user-based charging 11

Managed Workplace: Benefits  Reduced complexity   

Central contact Uniform service reporting Standardized, optimized processes

 Reduced costs    

 Increased availability

Remote Services Minimize on-site visits Stringent policies Best in class service and logistic processes

  

 Higher flexibility 

 Reduced risks     

7x24 operations worldwide Highly accredited staff Proactive monitoring, self-healing



Keep strategic IT responsibility and full control of IT Minimize downtime and faults Minimized security risks Alleviate skills shortage Cost transparency

  

Modularity, defined interfaces Tailor-made service concepts Multi-vendor, multi-platform support Flexible, business related SLA Financing concepts

 Focus on core business  12

How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

Managed Virtual Workplace  Combines the advantages of  

Managed Workplace Virtual Workplace infrastructures

 Managed Services for Virtual Workplace    

Virtual desktops Endpoints Servers Storage

Apps

 Existing managed services made life easy for us  

Managed Workplace Managed Datacenter (Server, Storage)

 Leaner service elements due to simplified management 14

Managed Virtual Workplace Appliance User User User User User

Connection Broker

Required from customer AD / GPO Print infrastructure User Profiles User data Customer image Anti-virus patterns Patches DC facilities Definition of apps

User

Apps

Hypervisor Apps OS

Customer Admin

End-to-end managed services Server HW Storage Virtualization layer Connection broker Application streaming Storage reduction Profile virtualization Print management Assign user to VM

2nd Level VPN VPN/ / Internet Internet

How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

Workplace-as-a-Service  Concept        

Shared infrastructure in our premises Infinite from customer’s perspective Hosting customer’s desktop infrastructure and applications Standardized workplaces SLA controlled service quality One-to-many approach Pay-as-you-use model Smooth migration

 Benefit  

No investment in infrastructure Minimized capital expenditure

Customer 2

Customer 1

Apps

…

Apps

Hypervisor

• Transform CAPEX to OPEX 

Required services anywhere anytime • Accelerate time to value



Low barrier to entry 17

Why Fujitsu  Many years of experience in designing, implementing and operating IT infrastructures  Leading specialist in PC, server and storage solutions 

Power-saving platforms, guidelines for power management

 175,000 employees in 70 countries    

Partners in 220 countries for field service coverage Consistent delivery cross-border, world-wide Remote service and central delivery Highly accredited expert team

 Multi-vendor services for >700 platforms  Continuous innovation and process improvement  Service, technology and financing from one source saves money and time 18