2. Fujitsu - WorkplaceSuite

Meeting the Demand for Optimized IT Workplaces

Eduard Slobozeanu

June 2009

Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

Traditional PC Workplaces

 Advantages    

 Challenges

Most important productivity tool Great support in doing business Excellent user experience Indispensable

       

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Complexity of IT support Lifecycle management Loss of productivity after failures Security risks Compliance concerns Limited flexibility High operational costs Missing cost transparency Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

PC Workplaces – Typical Reality  80% of PC costs are incurred during system operation.  >40% of operating costs can be saved with a well-managed PC. 

With alternative delivery models even higher savings can be realized.

80 % Operation

OPEX

>40 % Savings

20 % Hardware Source: Various studies

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How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

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Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

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VDI: Concept and Benefits  Increase quality of service     

Simplified operation Fast deployment, updates, patches Fast recovery from failure No onsite visits Higher productivity and satisfaction

 Maintain business continuity 

User User User User User

Competitive advantage

 Flexibility and speed 

Changes, mergers, acquisitions

 Reduced risk  

Data loss and data theft Compliance

Connection Broker

User

User

User

Apps

Apps

Apps

OS

OS

OS

Hypervisor

 Operational cost savings 

Reduced energy consumption

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VDI and complementary technologies              

Hypervisor, virtualization management Connection broker Application virtualization and streaming OS streaming Volume cloning Data de-duplication Thin provisioning Virtual client terminal Multi-media and graphics support Virtual user profiles Printer virtualization NW accelerators Offline VDI …

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Virtual Workplace: Make IT simple  Technologies evaluated and tested  “Virtual Workplace” solutions     

Full solution stack, based on standards Pre-tested and pre-integrated Optimized configuration templates Evaluation package Consult, design, build, maintain ROI services (estimate and predict)

 Reduce complexity, time and risk

Access devices Applications Desktop management Desktop operating systems Virtualization management Virtualization technology Server hardware

End-to-end services



Storage systems Network Solution stack

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Typical procedure  Virtual Workplace presentation  Understand customer‘s business demands, his drivers, and his motivation  Get to know customer‘s technical profile  Define concept  Select technologies  Define scope of Proof-of-Concept  Proof-of-Concept  Present results of Proof-of-Concept  ROI analysis (optional)  Pilot  Project (Implementation and migration)

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Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

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Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

Managed Workplace: Concept ď Ž End-to-end management approach across all phases of the client lifecycle ď Ž

Optimize entire client infrastructure 0

Strategy, clear roadmap (HW, SW, services)

1

Develop portfolio standards (select, test, build)

2

Manage service request from submission to delivery

3

Delivery to end user desk, customization, IMAC

4

Control of operational integrity, stability, security

5

Maintain operational status of HW and SW

6

Withdrawal, data sanitizing, recycling or disposal

2

1

Procure

Develop

0

Deploy

3

Consult Migrate

6

Retire

Manage

Support

5

10

4

Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

Managed Workplace: Some Highlights  Innovative services 

Web shop for self-procurement

now Notebooks

now Desktops

Bildschirme

• Integrated with approval workflow 

Optimized rollout and installation • Up to 45% cost savings



Proactive incident management • Up to 56% less service calls



Real-time display of asset, call and SLA data

Logistic

50 %

Configuration

30 %

20 % 15 % 20 %

Learn

Project 20 % management conventional

X

# Incidents



Ø Downtime

DeskView Load

=

Availability Loss

Auto-react

Full cost transparency • Monthly price per seat, enables user-based charging 11

Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

Managed Workplace: Benefits  Reduced complexity   

Central contact Uniform service reporting Standardized, optimized processes

 Reduced costs    

 Increased availability

Remote Services Minimize on-site visits Stringent policies Best in class service and logistic processes

  

 Higher flexibility 

 Reduced risks     

7x24 operations worldwide Highly accredited staff Proactive monitoring, self-healing



Keep strategic IT responsibility and full control of IT Minimize downtime and faults Minimized security risks Alleviate skills shortage Cost transparency

  

Modularity, defined interfaces Tailor-made service concepts Multi-vendor, multi-platform support Flexible, business related SLA Financing concepts

 Focus on core business  12

Time for innovation Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

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Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

Managed Virtual Workplace  Combines the advantages of  

Managed Workplace Virtual Workplace infrastructures

 Managed Services for Virtual Workplace    

Virtual desktops Endpoints Servers Storage

Apps

Apps

OS

OS

 Existing managed services made life easy for us  

Managed Workplace Managed Datacenter (Server, Storage)

 Leaner service elements due to simplified management 14

Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

Managed Virtual Workplace Appliance User User User User User

Connection Broker

Required from customer AD / GPO Print infrastructure User Profiles User data Customer image Anti-virus patterns Patches DC facilities Definition of apps

User

User

User

Apps

Apps

Apps

OS

OS

OS

Hypervisor Apps OS

Customer Admin

End-to-end managed services Server HW Storage Virtualization layer Connection broker Application streaming Storage reduction Profile virtualization Print management Assign user to VM

2nd Level VPN VPN/ / Internet Internet

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Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

How to Meet Business Requirements

Workplace-as-a-Service

Managed Virtual Workplace

Managed Workplace

Virtual Workplace

Traditional PC Workplace

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Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

Workplace-as-a-Service  Concept        

Shared infrastructure in our premises Infinite from customer’s perspective Hosting customer’s desktop infrastructure and applications Standardized workplaces SLA controlled service quality One-to-many approach Pay-as-you-use model Smooth migration

 Benefit  

No investment in infrastructure Minimized capital expenditure

Customer 2

Customer 1

Apps

Apps

OS

OS

…

Apps

Apps

OS

OS

Hypervisor

• Transform CAPEX to OPEX 

Required services anywhere anytime • Accelerate time to value



Low barrier to entry 17

Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

Why Fujitsu  Many years of experience in designing, implementing and operating IT infrastructures  Leading specialist in PC, server and storage solutions 

Power-saving platforms, guidelines for power management

 175,000 employees in 70 countries    

Partners in 220 countries for field service coverage Consistent delivery cross-border, world-wide Remote service and central delivery Highly accredited expert team

 Multi-vendor services for >700 platforms  Continuous innovation and process improvement  Service, technology and financing from one source saves money and time 18

Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS

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Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS