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Microsoft Office Communications Server 2007

Marius ลขURLEA Manager Advanced Software Infrastructure Solutions Team IT Infrastructure Business Unit Crescendo International

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Agenda      

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Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO

What is Communications Server 2007 R2 ?

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Enhanced Enterprise IM

Group IM Enhanced presence Improved scalability, security, compliance, and manageability

Multi-Party On-Premise Conferencing

Ad-hoc and scheduled online meeting capabilities 1:1 or multiparty IP audio and video conversations/meetings Round Table with panoramic view of room

Call Management

Rich, integrated voice offering Presence-enabled IP phone experience Control of the desktop phone

OCS 2007 R2 Clients Similar experience from desktop to mobile devices Microsoft® Office Communicator 2007 R2

Microsoft® Office Communicator Mobile*

Updated Updated Office Communications Server 2007 R2 Updated Updated Microsoft® Office Communicator Phone Edition

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Microsoft® Office Communicator Web Access

Microsoft® Office Live Meeting

Agenda      

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Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO

Response Group Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry

Key Features: IVR , Speech Recognition and Text-to-Speech Call Treatment User-configured routing rules Serial, parallel, longest Idle & round robin routing Call Queuing with Music on Hold Agent presence aggregation Call context on inbound calls 6

Agenda      

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Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO

Delegation

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Delegate able to make and receive calls on behalf of delegator

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Delegator establishes and authorizes delegate relationship

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Visual and Email notifications of calls “made on behalf of…”

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Multiple-delegate support and ability for delegates to configure delegator’s settings

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Join the voice portion of a conference on behalf of the manager

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Place a person-to-person call on behalf of the manager

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Transfer calls to the manager

Agenda      

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Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO

Dial-in Conferencing 

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Access to conference via corporate PIN Dial Pad Improvements Add other phone numbers to conference

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Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO

What is Persistent Group Chat?

Persistent group chat enables people to carry on topic-specific, multi-party discussions that persist over time - leading to better team information sharing

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Agenda      

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Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO

Mobile Presence State

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Published presence state indicates “Mobile”

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Improved device activity detection ensures accurate publication of “Mobile” presence state

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Mobile indicator informs contacts of your capabilities

Single Number Reach 

(Office Communicator Mobile)

Scenario: Alex calling Ben Alex

Alex select “Work Call” (signal goes trough the cellular network data

Ben

channel)

Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN) 15

Recipient sees the following:

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Usability Enhancements 

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Access ‘Most Recently Used’ contacts Expand Distribution Lists

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Easily navigate between multiple conversations

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Notification of unsupported modes

Communicator Web Access R2 Web based reach client for Office Communications Server for cross platform and roaming scenarios

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Similar look and feel as Office Communicator

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Rich presence, Contacts, Instant Messaging

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Receive call notifications and set call forwarding rules

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Public IM Connectivity

Agenda      

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Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO

Desktop Sharing in Communicator    

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RDP based sharing Quick Access from UI Take/Give control Conference escalation

Desktop Sharing in CWA  

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Web based desktop sharing Zero download requirement for viewing Multi-browser support (Windows based machines can share) Resize the viewing windows; control for panning Ability to give and take control Invite external participants through a unique url or for scheduled conferences

Agenda      

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Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO

Communicator Phone Edition Great Phone Device

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USB Handset Plug and Play

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Wireless EarBud Seamless Mobility

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New OCS Phones

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New OCS Phones

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Agenda      

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Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office Communications Server DEMO

Forefront Security for Office Communications Server 

Includes multiple anti-virus engines in a single solution

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Blocks conversations containing inappropriate content

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Prevents the transfer of dangerous file types

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Can parse, scan, and reroute instant messages without users perceiving any significant delay in message delivery

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Protects federated connections and public IM users (malware)

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Notifies administrators and users of out-of-policy activity

Why Crescendo?

16 Years of experience Microsoft Gold Certified Partner The first Microsoft Voice Partner One team of certified specialists Experience in complex projects

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Why don’t you try it?

MICROSOFT VOICE PILOT 25 USERS 90 DAYS for testing the solution FREE architecture design

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Technical Contact: Marius ลขURLEA e-mail: marius.turlea@crescendo.ro http://www.crescendo.ro Tel: +4021-211.18.58 32