Streamlining your business IT infrastructure
Let us design, build and support your business IT infrastructure
ABOUT US
ABOUT US Global ITN is an information technology services company with headquarters in Singapore. Global ITN has built a loyal client base throughout Asia, Africa & Europe. We partner with market leaders to provide personalized service, technical expertise, industry knowledge and dependability just for you. At Global ITN, we help your IT department deliver the critical technology and services to enable your business to operate collaborative and innovative solutions. Every business is unique and requires varying levels of assistance and we implement a client-centred model to ensure that the service we provide is costeffective and tailor made for you. Whether you require our input on a consultancy basis or for full network design and implementation, our flexible approach is directed by your needs. You can be confident in the knowledge that the service you receive from Global ITN will meet your requirements.
3
IT SERVICES
IT SERVICES IT Service Helpdesk
IT Maintenance Services
IT Procurement
Security Solutions
Office Relocation
Data Center Deployment
IT Consultancy
System Integration
Server Colocation
Cloud Computing Services
Business Continuity Planning Backup and Disaster Recovery
4
INTEST EWROVRI K C IENSG
IT Service Helpdesk Global ITN’s 24/7 Helpdesk Service will support and manage your company’s PCs, laptops, servers, email, VoIP, mobile, network and office applications. We make sure your team has a seamless working experience to enhance productivity and reduce the time, personnel and resource burden of an in-house IT department.
What Global ITN offers: • 24/7 call centre with timely and efficient manner. • Flexible and reliable remote workstation management. • IT support team enhancement • IT equipment deployment. • Wide coverage area of multi-location device support. • Immediate onsite support with high availability. • Timely desktop, servers, network and VoIP troubleshooting and support.
IT Maintenance Services IT maintenance services play an important role in business. With regular IT maintenance and health checks, the experts at Global ITN will help you avoid unnecessary costs and delays due to IT problems which can immediately affect the productivity and operating efficiency of your company.
Global ITN offers Regular health checks across a broad range of IT systems and applications. These include health checks in the following areas: • Networks • Citrix • Server estate • Storage • Wireless • VMWare
• Ticket management and vendor liaison support for the third party ISP issues. • Index log for all critical IT services including remote access logs. • Broad-ranged IT support covering all major operating systems, applications and hardware platforms.
5
IT SERVICES
IT Procurement
Security Solutions
Finding suitable IT hardware for your business can be a challenging process. Specifications, costs, quantity and logistics are just some aspects of procurement to consider. With the expertise of our procurement team, Global ITN will help you purchase customised IT hardware that best suits your business needs.
In order to stay competitive, a business needs resilient security solutions to prevent digital attacks which are prominent and dangerous in the current marketplace, across all business sectors. Global ITN provides strong and secure IT defense mechanisms to protect you against malicious attacks such as malware, virus and data loss.
What Global ITN offers:
What Global ITN offers:
• Professional consultation with regards to the criteria of quality, specifications and price needed
• Penetration testing consultancy.
• Product(s) supplied by market leading vendors with competitive pricing
• Configuration changes.
• Timely purchase and on-time delivery • Up-to-date news regarding latest quality products in marketplace
• The rule set changes and validation. • Firewall upgrades. • Patch management. • General maintenance. • Backup and recovery. • 24x7 security event monitoring. • Performance and availability management. • Strategic network planning. • Fault analysis. • On-demand report.
6
INTEST EWROVRI K C IENSG
Server Co-Location Global ITN provides a secure, climate controlled environment to host your server. Our colocation space is equipped with all the necessary technologies to ensure your server is safe and run smoothly. We also offer the option to manage your server to increase the efficiency of your IT management.
What Global ITN offers:
Cloud Computing Services Global ITN can implement cloud computing services for your business. Cloud computing is a type of off-site data storage complete with online business applications that makes retrieving data easier while providing cost savings and greater flexibility when adapting to technological changes.
What Global ITN offers:
•
Server support team.
•
Growth planning of your architecture.
•
Scalability and performance of cloud servers.
•
24x7x365 data centre and account management support.
•
Strong governance and security through virtual separation.
•
Environment management remote tools.
•
24/7 expert managed dedicated service.
•
Data centre and network which is secure and redundant
•
Cloud computing for disaster recovery and backup plan.
•
On-demand managed and professional services
•
Efficient system without a need to update.
•
Competitive service level agreements on infrastructure support
•
Flexible cloud to support rapid business changes.
•
Authority to control the location of your data.
7
IT SERVICES
Data Centre Services Global ITN provides data centre deployment and office relocation services for existing and new business requirements. Global ITN will set up your IT system for your new office and data centre space through rigorous and skilled planning, deployment and migration. Data Centre Deployment Data centre deployment requires a team of experts to ensure a smooth and complete set-up with minimal interruption to business functioning. At Global ITN, our data centre experts will perform a survey and research to ensure optimal data centre deployment. We provide a complete package of services for your data centre requirements, ensuring safety and meeting your company needs.
What Global ITN offers: • Hosting multi-tier platforms in carrier-neutral co-location data centres across a global infrastructure • Securely deliver mission-critical applications and content to end consumers with excellent response times • Green data centre partners equipped with efficient cooling facilities that can deliver high power density in an energy-efficient space • Business continuity deployment preparation • System redundancy for power supply, air conditioning and your network • Remote hands: On-site physical presence for maintenance of facilities • Disaster recovery and operational support • 24 ⁄ 7 operations and maintenance system support
8
Office Relocation Our team provides an efficient service so that you are able to start your business operation within a short period of time. We ensure that your relocation is flawless by checking the requirements to ensure your IT system will be fully functional in the new location.
What Global ITN offers: • A comprehensive assessment of all IT components available. • Advice and suggestions on any additional components required prior to office relocation. • Review and analyse current IT system functionality. • Communication with any and all vendors during the process. • Installation of new work site prior to relocation. • Business continuity deployment preparation. • System redundancy for power supply, air conditioning and your network. • Dedicated independent and shared facilities. • Disaster recovery and operational support. • 24 ⁄ 7 operations and maintenance system support.
INTEST EWROVRI K C IENSG
IT Consultancy
System Integration
At Global ITN our consultancy service provides solutions for your company’s current and/or future IT structure. Our experienced consultancy team understands business needs and can provide you with the customised IT solutions to support and enhance your business’ functions.
Faster connectivity has never been more crucial for businesses whilst increasingly complex technology can slow down your IT systems. Global ITN ensures that all your IT components are working seamlessly by integrating systems to ensure that all end users have fast and reliable access.
Information Technology (IT) is one of the most fundamental components of any business. A business requires reliable and effective IT configuration in the current fast-paced marketplace where technologies are developing rapidly. Devising a suitable plan for your company’s IT system needs thorough and efficient planning.
Information Technology (IT) is essential to a business’ productivity and efficient operations. The integration of adequate IT components can be troublesome especially during mergers and acquisitions, office/site moves and other types of expansions or consolidations of organisations. The integration of several distinct IT systems is complex and can be resource intensive and time-consuming. Planning is crucial to ensure a smooth integration of your IT components in order to maintain the productivity and operating efficiency of your IT system during crucial transactions. Global ITN can perform the task of expertly integrating your IT systems to ensure your business continues to function optimally.
By understanding your business needs, Global ITN’s IT experts can help you to translate your innovative business ideas to meet your IT systems’ needs and assist you in creating your IT strategy.
What Global ITN offers: • Professional B2B consulting to understand your business needs. • Broad-ranged IT consultancy covering data centre, IT security, procurement, IT network, wireless, cabling. • Objective and non-biased advice and recommendations. • Access to Global ITN’s specialised expertise.
What Global ITN offers: • End-to-end solutions for your company IT system integration with timely and efficient manner done by our own experienced IT professionals.
• Temporary help during one-time projects to avoid heavy staffing requirements.
• System analysis.
• Outsourcing all or pa
• File/Domain/Application Server.
• rt of your IT services as necessary.
• Migration and Replication.
• System mapping.
• MS Exchange Server.
9
IITT SSEERRVVIICCEESS
Business Continuity Planning Global ITN offers near real-time backups, seamless offsite data storage, and multiyear archiving to make your business ready for all eventualities. Global ITN offers the complete package which includes planning, implementation and frequent re-evaluation of service outage management. To safeguard from sudden disasters, businesses need to implement business continuity planning and disaster recovery strategies. Having a refined business continuity plan that ensures minimal downtime and enhances business operating efficiency if an unpredictable event occurs is essential. Global ITN excels in providing business continuity strategies and processes with complex BCP solutions when required.
What Global ITN offers: • End to end solution for devising and implementing a disaster recovery strategy for your business: • Impact planning – completing a business, process and service inventory. • Conducting IT assessments across data, technology and telephone platforms. • Devising the disaster recovery operations plan. • Managing internal and external communications. • Strategy testing. • Maintaining and updating the disaster recovery plan. • Consulting service for your IT department in planning a disaster recovery procedure from mapping requirements to devising the disaster recovery strategy. • Secondary data centre support provision service on a global scale. • 24/7 support in deploying the disaster recovery strategy.
10
NNEETTW WOORRKKIINNGG
NETWORKING Network Managed Services
Wireless BYOD Deployment
Wireless Survey
Network Architecture
Network Analysis and Development
Network IT Security
Network Monitoring
Network Support
Structured Cabling
11
NI TE TSWE O RR VK I CI N ES G
Network Managed Services Through Network Managed Services, Global ITN takes full responsibility for managing your network, tailored to meet your specific business needs across a broad range of IT technologies. This includes planning, design and implementation, day-to-day operations, and maintenance. With a team of IT networking experts capitalising on state-of-art solutions, we are capable of providing end-to-end managed services from network analysis to network maintenance. Leaving your network to the professionals frees you from potential problems related to managing your own network. By reducing time spent managing your network and allowing us to manage your network; you will have more time to focus on business operations, management and strategy.
What Global ITN offers: • Hardware health monitoring. • Automated network device recovery. • System optimization. • Day-to-day operation and management of the entire network infrastructure. • Network management changes. • Corrective and preventive network maintenance. • Equipment installation and upgrade.
12
Wireless BYOD Deployment Wireless Bring-Your-Own-Device (BYOD) allows employees access to corporate resources using their own devices. Global ITN offers a fast, reliable and stable wireless solution that provides security with the industry’s most advanced WLAN solutions to ensure all devices have a strong and stable connection.
Global ITN offers • WLAN deployment by considering the following: • The role of the WLAN specifically for your business needs. • Security policies and procedures for the WLAN users. • The authentication mechanism for the WLAN. • The number of WLANs desired for the network. • Smartphones, tablets and other mobile devices integrated with a unified Mobile Data Gateway.
NETWORKING
Wireless Survey
Network Architecture
Wireless internet is crucial to any business. With team members working across varying devices, in different spaces, wireless internet underpins the functionality of any business. By carrying out a Wireless Survey Global ITN can have full visibility and improve your wireless accessibility allowing for consistent productivity in your business.
A network comprises of many IT components; for example, LAN, WAN and MPLS. Global ITN makes it simple for your business to get the network architecture it needs and ensures flexibility, redundancy and ease of operation for all users. We provide end-to-end service from network architecture to implementation.
What Global ITN offers:
What Global ITN offers:
Initial Wi-Fi survey to review the physical environment, cabling, power capacity and the type of data that will traverse across the wireless network.
•
Discussion and review of business goals and network strategy.
•
Convert IT strategy and conceptual architectures into technology solutions.
•
Specialised wireless survey taking into account the physical space, required coverage and capacity, Wi-Fi security and high availability as per your business’ needs.
•
Establish a comprehensive security system and enlarge the secure network perimeter.
•
Management of hardware procurement and installation where required.
•
Design a highly available converged architecture.
•
•
Final wireless site survey right after the implementation and configuration to review the network design and capacity to ensure your business requirements are met.
Scale beyond IPv4 address constraints while securing current network, server, and application investments.
•
Optimise your architecture to fulfil future expansion needs.
•
Validation with onsite wireless site surveys and RF Spectrum analysis using professional-grade tools from AirMagnet and Ekahau.
•
13
NI TE TSWE O RR VK I CI N ES G
Network Analysis and Development
IT Network Security
Considering the many aspects of how the network functions can be challenging. Latency, bandwidth, interface, network speed and security are just some of the functionalities that can impact on your network. Global ITN will run a full diagnosis to check the health of your IT network, providing a complete network report and will seek out if any further improvements can be made to increase the operating efficiency, prevent network destruction and, as required, develop the network accordingly.
Extensive security is crucial in the 21st century where digital attacks are prominent and dangerous for any business. Global ITN is an industry expert in identifying potential vulnerabilities in your IT infrastructure through detailed examination and analysis of your current networking system. As required, we will provide consultation, training and implementation of reliable security measures to protect your IT infrastructure.
What Global ITN offers:
What Global ITN offers:
• Complete network health checks on existing network architecture which include: • Construction • Compliance • Performance Analytics • Operating Efficiency • Extensive network report complemented with improvement recommendation strategies. • Collaborative service in network problems discussion with you inhouse IT support team. • Wireless connection and network security performance validation with regards to network specifications. • Introduction to latest quality hardware and protocols into the network with associated recommendations to help ensure stability and functionality through rapid business changes.
14
Entire security solutions for your business: covering multiple locations, varying devices, internal permissions, network security, inbound and outbound traffic monitoring. Specialised analysis to expose security threats in your network and propose solutions to protect your business IT systems and data. Security service solutions to scan systems for compliance issues with firewalls, IPS devices and other equipment exposing communication vulnerabilities within your network. IT consulting service on the creation of the security strategy and standards for your business. Auditing service for all IT templates to ensure consistency, compliance and security. Interactive workshop service to raise threat-awareness within your inhouse IT team.
NETWORKING
Network Monitoring It is vital that you are aware of all aspects of your systems’ equipment, applications, network, and incoming and outgoing traffic before a problem arises. Global ITN’s network monitoring service automatically analyses, diagnoses and resolves network performance issues before issues occur thus preventing downtime and affecting the daily functioning of your business.
Network Support Network support covers maintenance of an existing corporate network, which may extend from testing and troubleshooting problems to regular maintenance. Global ITN offers 24/7 technical support and customer care, along with professional provisioning services. Our main priority at Global ITN is customer service and customer satisfaction. Our clients are guaranteed timely, professional and efficient service.
What Global ITN offers: Reliability: Network monitoring keeps track of critical project appliances and software. It notifies your Network Administrator before issues affect the users and cause problems, giving you a proactive problem-solving method. Capacity Planning: Having a thorough understanding of how your devices are being used allows you to proactively identify areas that require additional resources. This enables a controlled roll out of any additional capacity. Troubleshooting: With network monitoring, you can quickly identify if there is a particular problem device. Network monitoring allows the support team to detect, diagnose and fix the problem before the user(s) is/are affected, thus minimising your network downtime. Tracking Trends: Problems can occur intermittently or at certain peak times and this may be hard to pinpoint. Continuous network monitoring ensures a thorough tracking of key trends.
What Global ITN offers: Cutting edge IT services for your business to support and enhance network performance. Innovative and reliable IT experts who can partner with your in-house IT team to create a suitable solution specifically for your business needs. Professional IT consultation service for your network, ranging from network architecture, altering and expanding a network’s existing architecture and equipment, and network structure management to ensure efficient performance at all times. A complete network monitoring solution, including 24/7 mobile device management, user experience monitoring and automated alarms through our in-house IT service helpdesk.
Ensure Security: All Denial of Service (DoS) conditions, whether caused deliberately by an attacker or not, will share one key characteristic, unavailable resources. The monitoring of resources on your network for security reduces the risk of this occurring, making your network safer.
15
NETWORKING
Structured Cabling Every business needs specialised IT support along with cabling and networking solutions. As experts in cabling services, Global ITN will plan and install all required structured cabling with the latest concepts of office cabling by using, for example, fibre optics, patch panels and data cabling.
What Global ITN offers:
16
•
Cat 5.
•
Cat 6.
•
Coms Room Cabling.
•
Office Cabling.
•
Data Cabling.
•
Structured Network.
•
Fibre Optics.
•
Patch Panels.
•
Racking.
•
Patching Schema.
•
Cable Management.
CONNECTIVITY
CONNECTIVITY WAN Service Provider
Internet
IP Transit
Peering
Hosted Phone System
MPLS v
IP VPN (10-5)
17
CONNECTIVITY
WAN Service Provider Global ITN provides intelligent WAN services from architecture to maintenance and support. This enables you to manage internet transit and data transfer whilst delivering reliable connectivity to users and to your business. Wide area network (WAN) is responsible for interconnecting multiple locations that are already connected with local area networks (LAN). At a basic level, WAN can be explained as a network of LANs. The scope of WAN is unlimited and can be extended to any location globally. If you have business operations and subsequent networking demands at multiple locations, you need WAN to simultaneously support your overall chain of network driven operations. A high performing WAN service will give your business access to centralised data centres or cloud services to supervise the essential aspects of your business functions. WAN performance is determined by understanding and managing traffic flow to essential IT services across multiple geographical locations. Global ITN can architect, implement and manage WAN services to ensure that data access and internet utilisation is optimised to suit your business’ requirements. Whether you have limited exposure and understanding of WAN technology or are associated with the IT industry you may need guidance to strategically plan and implement the network in the desired way in order to provide uninterrupted support for your core business functions. Global ITN can provide intelligent WAN services which manage internet transit and data transfer with ease. Being a specialist WAN service provider, we have been facilitating highly strategic solutions to companies with varying priorities and demands for many years.
18
What Global ITN offers: • Prioritising traffic and allocating bandwidth to shape traffic. • Reducing data sent across WAN by removing redundant data. • Limit bandwidth usage by compacting data size through data compression. • Faster access to data caching, hosting regularly used data locally. • Streamlining data protocols, which bundles multiple requests from chatty applications into one. • Manage bandwidth or quality of service, put limits on how much bandwidth certain kinds of resource-hogging applications can monopolise.
CONNECTIVITY
IP Transit IP transit is the service of allowing network traffic to cross or “transit” a computer network, usually used to connect a smaller Internet Service Provider (ISP) to the larger Internet. A delayed, inefficient or suboptimal IP Transit can negatively affect your business’ network connectivity which can be worsened by international connections. Global ITN provides internet services using diverse IP Transit. This reliable, high capacity internet access solution uses only tier one upstream transit partners to ensure the best performance for our customers.
What Global ITN offers: • Direct access to tier 1 networks • Increased routing control over your network traffic. • Improved performances with direct paths to destination networks. • Optimised bandwidth load between two distinct networks. • Neutral layer 2 peering point. • IPv4 and IPv6. • 1 Gigabit Ethernet to 10 Gigabit Ethernet.
Peering Peering allows your business to have faster connectivity. Global ITN provides peering services, creating an interconnected internet service which provides you with increased internet redundancy, capacity and control.
What Global ITN offers: • Increased routing control over your network traffic. • Improved performances with direct paths to destination networks. • Optimised bandwidth load between two distinct networks. • Neutral layer 2 peering point. • IPv4 and IPv6. • 1 Gigabit Ethernet to 10 Gigabit Ethernet. • Online peering and traffic management tools. • Private peering VLANs. • Low latency high-speed internet connectivity.
• Online peering and traffic management tools. • Private peering VLANs. • Low latency high-speed internet connectivity.
19
CONNECTIVITY
Hosted Phone System Hosted Phone System is an internet phone solution using group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. It effectively handles call routing, or switching, by utilising an existing network as per your business needs. Global ITN provides an internet based phone solution using onsite handsets only which reduces the need for additional telephony hardware. By utilising your business’ existing network, Global ITN’s Hosted Phone System provides a smooth and reliable service that gives your business a competitive advantage over separate voice and data solutions. Voice over Internet Protocol (VoIP) is a cost-effective solution. It is a key communication tool for both on-site and remote users. Its functions include virtual numbers, call routing and high-quality conference calls. We ensure that your communication needs are met by planning and implementing a complete phone solution for your business.
What Global ITN offers: • Stable connectivity phone system. • Secure end-to-end connection. • Clear voice quality with negligible noise. • Personalised service as per your business requirements. • Strong connection phone system.
20
MPLS Global ITN provides scalable high-performance connectivity using MultiPacket Label Switching (MPLS); a private connectivity service which uses Virtual Private Networking (VPN), Traffic Engineering (TE), Quality of Service (QoS), Any Transport over MPLS (AToM).
What Global ITN offers: • Stable end-to-end connectivity. • Assured Quality of Service (QoS). • High-speed connection and restoration. • Reliable 24/7 support. • Direct Class of Service (CoS) implementation. • VPN scalability and manageability. • Reduces the load on network cores and is more robust.
CONNECTIVITY
IP VPN The basic concept of a VPN is to connect networks in separate offices making them appear as one network or to connect remote individuals to their corporate network. This service allows your company to be more dynamic during critical business transitions such as mergers and acquisitions, moves and relocations. Global ITN offers secure and reliable IP VPN services to support the future growth of your business.
What Global ITN offers: • Secure and highly accessible connectivity complemented with resilient security solutions against IP security risks.
Internet Internet provided by Global ITN gives your business freedom to access internet content and to surf with no limitations Our clients get high-speed internet with wide coverage and data services which are customised to your business needs.
What Global ITN offers: • Flexible broadband packages. • Dedicated internet service. • Reliable 24/7 support. • Significant cost reduction. • Increased mobility and productivity.
• High-level protection of your internet privacy. • Remotely managed control with timely and efficient manner. • Multiple offices connection on a single network to standardise user experience. • Option to easily add new sites, business partners or locations to the network.
21
22
IT SERVICES
PARTNERS
23
Our team of experts will provide the best solutions for all your IT needs.
Ready to solve your IT problems? Contact us now! Telephone Skype Email Website address
24
: : : :
+65 3109 1687 sales.globalitn info@globalitn.com www.globalitn.com.sg