85 countries 800+ distributors partnerships with the world’s best brands
the journey has just begun
building enduring partnership Given the long-term perspective to be a global company, ZAFCO established its operations in Dubai, United Arab Emirates – a central hub for the world. As a newcomer to the market, ZAFCO faced many challenges in the vigorous industry. However, the company adapted quickly to the market situation by working closely with its partners and anchoring itself in a niche for quality products and sterling service. ZAFCO continued on its journey, milestone by milestone, to build a stronger network and a more established foundation. In the same year of its establishment, ZAFCO began exporting to 14 countries in the region, growing consistently in size and geographical coverage. Today, ZAFCO distributes and sells to retail companies world-class tires, batteries and lubricants of leading brands in over 80 countries, working closely with 800+ distributors. Its financial stability is unmatched in the industry, transferring the benefits from its scale of operations to its partners and customers. Throughout its journey, ZAFCO’s values have remained consistent. A company that plans for its bright future and thrives on innovations and challenges, ZAFCO believes partners are to be placed before profits.
“We have been with ZAFCO since the time they came here. Our business is like an extension of theirs - we are partners in an industry in which we have evolved together.” Sojitz Corporation, Japan (Principal)
ZAFCO recognizes the power of “Growing Together” with its employees, customers, principals, communities and other stake holders. As ZAFCO looks back on its achievements and envisions the future, it realizes that each destination is yet another milestone in an enthralling journey.
GROUP MISSION To enable varied business interests with a robust and state-of-the-time distribution capability grounded on superior service, uninterrupted and timely support, scalable to nourish Our Vision Through commitment to investors and the environment –
employees,
customers,
partners,
Provide an uninterrupted and holistic motoring experience by engaging in the business of automotive products and services Benchmark ourselves as the state-of-the-art providers of service, quality and value to all stakeholders external auditing and rating agencies by year end 2012 Our Values Rooted to Honesty, Integrity, Trust and Dignity, we embrace – Unbiased, non-discriminating behavior in all aspects • Respect: of our business and interactions • Teamwork:
Goal oriented, interaction within
• Innovation:
Recognize and reward creative ideas from all quarters of the organization
• Ownership:
Where every individual is accountable for the success of the engagement and the organization
synergistic and positive and between stakeholders
• Transparency: Clear and borderless communication of all aspects of the organization (policies, performance, guidelines and processes) • Empowerment: Where employees feel trusted and involved in the decision making process – evidenced by institutionalized empowerment
a reflection of commitment
personal values Mr. Muhammad Hussain, late founder of ZAFCO GROUP, was born in a small village in India and started his career in trading in Bangladesh back in the early 1960’s. Due tosocio-political changes, he was obliged to move to Karachi, Pakistan, where he initiated the next stage of his business journey. In 1973, he founded Zafar Corporation, which laid the foundation of the ZAFCO Group in Dubai, established in 1993. Under his leadership ZAFCO emerged as a leading enterprise with a diverse portfolio. Mr. Muhammad Hussain attributed the success of the Group to very simple and unshakable business fundamentals. These include simplicity and transparency in transactions, sincerity and commitment to promises, and ethics in work and life. Above all, he valued people and relationships – and that, for him, was the bottom-line.
A Message from the new Chairman It is an honor to write this message from the desk of Late Mr. Muhammad Hussain, who served as the beloved Chairman of ZAFCO for 19 memorable years. Great leaders are remembered by the legacy they leave behind, and in the case of Mr. Hussain we will always cherish the dedication and passion that he generously passed on to all the people associated with ZAFCO. His working philosophy was his faith in hard work, helping everyone to grow together and adherence to business ethics. Following in Mr. Hussain’s footsteps is both an honor and also an extremely challenging task. May God rest his soul in peace and guide us all to follow his example. Growing together is not only a tag line, but it is also an apt description of the journey ZAFCO has embarked on, right from its inception. The foundations of our corporate success and strength are our customers, our suppliers and our team. A steady and healthy relationship with them is what keeps us intact and has kept us ‘Growing Together’. In our progress, we have always been mindful that survival and growth in today’s tough economic climate is only possible if a company keeps reinventing itself. We never cease to evaluate our course of action and make adjustments whenever necessary to adapt to the new market requirements and remain competitive. In all this change, our aim remains steady: to offer world class services to our partners and build the brand equity of world renowned brands in every market we operate in. I see immense opportunities in our business and there is a long way to go as we, ZAFCO, and our business partners stay focused towards achieving the mutual benefit of all stakeholders, including the community and the environment. I extend my best wishes to all who are connected to ZAFCO in one way or the other. Let’s continue to Grow Together! Azim Yusufzai Chairman ZAFCO Group
corporate sustainability At the highest levels of the organization, we started a new dialogue about values and ethics. Our organizational values of Integrity, Collaboration, Accountability, Respect and Excellence describes our shared vision of what we stand for – easy to understand and be able to apply to our day-to-day business decisions. Our new Group Mission, Vision and Values statement is a true embodiment of what we represent. We plan to stay on a course of profitable, sustainable growth we intend to keep creating value in a positive way. It is a course we can only follow in synergy with our stakeholders. An important word in the phrase “sustainable, profitable growth” is the word “sustainable”. It is vital to have consistency between short-term goals and actions and long-term strategies. It is important to balance the growth of the business and the effectiveness of the way we operate in. Balance does not mean compromise. Rather, keeping an effective balance requires us to stretch and adapt to changes in our business, in our environment and in the places where we operate. We still see immense opportunities in our business and a lot remains to be explored. Timely deliveries and service to customers has never been more important – it is what our customers expect from us. It is also our renewed commitment – ‘We live in your world’ – to understand their world better than anyone else and deliver products and services. We believe that our people are our biggest asset and we strive to ensure that we attract and retain the best talent in the industry. Our employees are encouraged to take risks, to be innovative and to be duly rewarded for their innovative ideas. Employees are given the opportunity to design their own career path and lead them in the direction they would like to head thus giving them immense opportunity to take on business ownership. We look at this as building our future leaders for the organization, as we grow even bigger into a world-class organization. Our desire is to demonstrate to all our stakeholders - our customers, investors, employees, business partners and our communities at large, the mutual benefits that they share with us in their association with ZAFCO.
corporate milestones Founded in 1993, ZAFCO is a leading importer & exporter of automotive tires, batteries and lubricants to over 800 customers in 85 countries. Headquartered in the UAE, ZAFCO is perfectly positioned between Europe & Asia to best serve its customers on all four continents. The company owns a state-of-the-art distribution center in Dubai's Jebel Ali Free Zone and boasts the largest tire distribution center in the Middle East region. In addition, ZAFCO has one of the world's biggest warehousing networks with a combined average inventory of more than 1 million tires. ZAFCO’s commitment to the finest quality products is reflected in its portfolio of global brands which includes: Pirelli, Roadstone, Otani, Nitto, Double Coin, MRF & ZEETEX. Worldwide, ZAFCO employs more than 270 specialized professionals who share the company's ambitions of making it the finest global automotive distributor.
The efforts and achievements of the company's workforce have been recognized by respected industry bodies detailed below: 1996
"ARCO Europa Gold Star Award" from BID (Business Initiative Directions)
1999
"Millionaire Award" from Maersk Sealand
2002
"International Award for Best Performance" from the Council of International Awards
2002
"3rd Place for Tyres & Tubes" from Dubai Ports Customs & Jebel Ali Free Zone Authority
2009
SAP ERP Implementation
2010
ISO Accreditation
2011
Dubai Customs Gold Accreditation Award
powering performance ZAFCO s ke business entures encompass the distribution and retail o tires, lubricants and batteries, and the pro ision o associated products and ser ices. ZAFCO s operations in all segments o the business spans e continents. ZAFCO has an impeccable reputation as a reliable distributor o all t pes o tires, lubricants and batteries or all t pes o ehicles. From its head uarters in Dubai and other operating o ces across e continents, the compan exports to markets around the world. ZAFCO s competiti e ad antage in this segment o the industr comes rom three ke actors. First, the compan onl deals with world-renowned and pro en brands. Second, the bene t o olume transactions is passed on to the customer, making products cost-competiti e. Third, ZAFCO has an intrinsic understanding o the markets it operates in and is able to match international brands to local re uirements. Fundamental to ZAFCO s success is the abilit to recogni e potential in customers, and encourage them through expertise and capital to become partners to our brands. ZAFCO s achie ement in territor expansion is testimon to the act that each market entr is strategicall e aluated. From brand introduction to nding the right partners on the ground to s stem integration. ZAFCO plans its operations down to the minute details prior to its actual implementation. ZAFCO is known or its abilit to position and build brands in new markets and sa eguard their growth consistentl .
“Supply Chain plays a vital role in trade and our efforts at ZAFCO to maintain a perfect and performing Supply Chain Division provides our client with a best-in-class experience, second to none.” Chief Operating Officer
Partnering with ZAFCO in its markets has helped partners do what the do best - continue to ocus on creating world-class products.
Partnerships: The ZAFCO Advantage • ocal knowledge and commercial sensiti it • Pro en capabilit in relationship management • Seamless suppl chain management abilit • Process integration across all acti ities • Marketing and brand building expertise • ocal in rastructure in ke markets • Financial stabilit
partners in success
present perfect In anticipation or expected demand and market conditions, ZAFCO has built up an unmatched storage and logistics in rastructure. The main hub co ering o er 350,000 s . t. is located in UAE, which ser es the needs o the Middle East, A rica, Asia and neighboring regions. At an point, ZAFCO has an in entor o o er 1 million tires at our state-o -the-art acilit .
Supply-chain management: The ZAFCO Advantage
Almost e er acti it in the suppl chain is managed internall . ZAFCO pro ides in-house logistics and reight orwarding ser ices managed b highl experienced and licensed Materials Handling E uipment operators. All s stems rom order placement, stock management, in entor control, transport and deli er are managed b ZAFCO. E cienc and sa et ratings are maintained at a er high le el.
• Knowledge o local documentation and clearance procedure
With integrated processes using SAP, ZAFCO now intends to mo e towards a ull unctional, web-based transaction s stem. This real-time operation enables better estimation or partners, aster response to customers and enhanced management o in entor and processes. ZAFCO constantl seeks new approaches to impro e its ualit processes through eedback rom emplo ees, customers and principals.
“As we grow, we never lose sight of the fact that we are still part of one large family.” ZEETEX Senior Vice President Sales
• Full owned, expansi e warehousing acilities • Complete logistics management • In-house purchase and procurement capabilities • Round the clock customer support • Import and export management • ast Transportation eet with experienced operations
ZAFCO with SAP: ‘We are tomorrow-ready!’ Many companies are realizing that SAP solutions have become extremely important to their businesses. This realization is arising from the fact that many Fortune 500 companies use SAP systems extensively internally for their daily operations and reporting. So what exactly does SAP stand for? It is an acronym for Systems, Applications and Products in data processing. The main business benefit of using SAP is that you get a comprehensive set of integrated, cross-functional business processes.
Some major benefits ZAFCO has received by embracing SAP include:
We at ZAFCO, believe in technology and are prepared for the future technical challenges. By opting for SAP in 2009, we have assured a step ahead in the fast changing software industry. The presence of SAP in more than 120 countries; confirms synchronized support in every system around the globe. We have selected SAP as our trusted partner for long term growth. It is a system which handles all the core needs of the business and provides accurate results.
Minimized Costs by Increasing Flexibility - As SAP extends its business eco-system by extrapolating transactions, information, and collaborative functions
Aligned Strategies and Operations - All issues are identified for rectification during the project Enhanced Productivity and Insight - Data is forwarded to others within ZAFCO by efficient work-flows – using internal messages, emails, SMS alerts or other means
Reduced Risk - By solving business challenges today Improved Financial Management and Corporate Governance - Financial and management accounting functionalities combined with business analytics offers us deep visibility within ZAFCO Optimized IT Spending - We don’t Purchase third party software as SAP optimizes business processes and eliminate high integration cost
our brands www.zeetex.com
A legend is born Established in 2005, ZEETEX product portfolio comprises of tires, batteries & lubricants and offers over 600 differentiated items for the automotive industry. There are a total of 322 items in the tire range, 62 sizes of batteries and 65 specifications of lubricants under the ZEETEX brand. ZEETEX is an international brand, designed and developed to cater to the customer needs in every tire category for all types of vehicles. Be it on & off-road driving, high speed highway drive or heavy duty industrial operations, ZEETEX has the solution. Truly global, accepted everywhere ZEETEX is sold in all the continents in 85 countries around the world. ZEETEX provides the assurance of quality, safety and compliance with environment requirements. Safety If someone is looking for safety, ride comfort, performance, and lower noise and at the same time an environment friendly solution, then ZEETEX is the choice. ZEETEX has unique tire patterns, provides better control, unmatched quality, and assurance of safety. In short, ZEETEX brand provides the best value for money to the customers. Long live the revolution ZEETEX with its proven performance & timely customer support is growing at a tremendous pace. This is because of our continuous effort to present consumers with high performance that is simultaneously environment friendly. ZEETEX is leading the way in product innovation and customer satisfaction. An automotive revolution is happening for the betterment of the global community. Be part of it.
ZAFCO Rejuvenates Armstrong Brand Marking a historic day, on April 23, 2012, Pirelli Tyre SpA and ZAFCO signed an agreement which enables ZAFCO to use the Armstrong brand under license for five years, with an understanding to acquire the brand from Pirelli within five years. Asif Yusufzai, member of the Board of Directors of ZAFCO, described the deal as marking a momentous occasion for both ZAFCO and for the brand Armstrong. He commented: “We are very pleased with this development. We took this step in keeping with our long term vision of establishing our presence across all segments of the market and to implement our global strategy of offering a wide ranging assortment to our customers. We also aim for continuous improvements in product quality to ensure that every new product we roll out under the Armstrong brand will be better than its predecessors”. ZAFCO also confirmed that Armstrong tires will be manufactured at reputable factories commensurate with its internationally recognized high quality. Carl Casalbore, Vice President of Sales at ZAFCO’s US subsidiary, added: “The use under license and subsequent addition of the Armstrong brand to our portfolio in the US is an important strategic step we have taken in line with the needs of the US market. This brand has a lot to offer in the agriculture and commercial tires segment in the US, and therefore this will be the main focus for Armstrong here. In addition, Armstrong will also be selling tires in the Passenger segment including Touring and Ultra High Performance, Sport Utility Vehicle, Cross Utility Vehicle”.
forward thinking: retail business unit Through its first-mover advantage, ZAFCO has been able to gain and maintain market share in several countries. Now, the thrust of operations comes down to two focus areas - leveraging existing strengths and developing new market potential. ZAFCO will be enabled by faster and more agile product development cycles and the ability to customize products as needed. Additionally, ZAFCO will develop indigenous service and brand retail points across the GCC. These points will be created as stand-alone units and shop-in-shop concepts together with partners and networks from the organized and unorganized sectors. It is envisioned that these branded retail points will provide quality-assured products and services to discerning customers. Retail will not be limited by location – mobile units will cater to the convenience of customers, taking services to their doorsteps. Growth: The ZAFCO Advantage
TIRE PURCHASE & INSTALLATION NOW JUST A CLICK AWAY! VISIT MYZDEGREE.COM TO BUY TIRES
ONLINE.
Introducing myzdegree.com, the region’s first online tire store. Choose the right tire set from a wide range of international brands, pay online or on delivery and have it delivered and installed at your doorstep by the special ZDEGREE mobile van fitted with state-of-the-art service equipment. Convenience is just a click away.
• Retail orientation to expand on traditional distribution services • Agility in new markets, innovations in new products and services • Ability to identify market sectors yet to be serviced • Direct connectivity to end-users • Potential for partnered investments
“It’s all about commitment. We’ve never gone back on our word, despite changes in the market scenario. Our relationships come first.” General Manager - Retail.
Martino: becoming part of the family ZAFCO has entered the retail tire segment in the US in quarter 4 of 2011 by acquiring Martino Tires (Miami, USA), a family run chain of automotive service centers which prides itself on providing total automotive care and not just selling tires. It has 5 retail stores and 1 commercial store. All the stores are full tire retail and automotive service centers. Martino Tires is currently dealer of several top international brands of tires like Goodyear / Dunlop, Michelin / BFGoodrich, ZEETEX, Forceum, Accelera and other wellknown brands. Martino Tires has been functioning in the US since 1959 and has earned the trust of its customers and the confidence of its suppliers. It has highly trained ASE certified technicians and its service centers are fully equipped with the latest technology. It is truly a role model for the independent tire dealers and automotive repair shops. It is also the largest Goodyear dealer serving customers in South Florida. We are extremely excited about this new era in ZAFCO’s successful business evolution and heartily welcome Martino Tires to the ZAFCO family!
people first With over 270 employees in the business, ZAFCO devotes substantial resources, creativity and brainpower to its employee development programme. Every employee is considered as an integral part of the company’s future, and is encouraged to perform to its maximum individual and professional capacity. Nearly half the company’s staff strength is located in the mid-management section, creating opportunities for growth and future leadership. ZAFCO implements an interactive employee appraisal system that charts individual talent, experience and ambition, matching this to the roadmap of the company. This inturn improves employee satisfaction, productivity and motivation. ZAFCO provides employees with the opportunity to present feedback through “Listening to You” surveys. These surveys are then translated into action plans, implemented by work groups. Quality training in ISO at all staff levels, stringent safety practices and a career-oriented leadership programme ensures a workforce ZAFCO has a high degree of commitment to the communities it operates in. Recycling of products that it promotes is an important programme that ZAFCO is dedicated to. ZAFCO intends to integrate this initiative as a policy component across all business initiatives, helping customers and end-users implement practical ideas to protect their environment.
“ZAFCO respects each and every stake holder; whether it is the employees, the suppliers, the customers or the community at large. We believe that you earn respect by respecting others first. We believe that performance is the only criteria for success.” Human Resource Manager
People: The ZAFCO Advantage • A human resource programme that attracts and retains the best talents • Over 270 employees, averaging 8 years of experience at ZAFCO • Specialized in all aspects of the distribution and retail business • Fully trained in all aspects of ISO across all levels • High level of commitment to the company, low redundancy level
Anyone can make money. We endeavour to make a difference.
Sponsorship of children with special needs
Tree plantation Natural disaster relief
Blood Donation Partnership with government to set up industry standards
Employee health & ďŹ tness program Vehicle safety awareness campaign for schools Recycling & green tires awareness communication
global presence DUBAI ZAFCO CORPORATE OFFICE Jebel Ali Free Zone (South) PO Box 262176, Dubai, UAE Tel: +971 4 886 2700 • Fax: +971 4 886 2701 ZAFCO SHOWROOM Opposite Maktoum Hospital, Deira, Dubai, UAE Tel: +971 4 227 0995 Fax: +971 4 228 7656 ABU DHABI Area M-14 Abu Dhabi, UAE Tel: +971 2 555 5078 Fax: +971 4 555 5078 MIAMI ZAFCO International 8107 NW 33 Street, Doral-33122 Florida, USA Tel: +1 305 406 3811 • Fax: +1 305 406 9811
KARACHI ZAFAR ENTERPRISES Block 6, P.E.C.H.S., Shahrah-e-Faisal Karachi, Pakistan Tel: +9221 111 938 938 • Fax: +9221 454 6645 NEW DELHI ZAFCO INDIA PRIVATE LIMITED 908 -909, Narain Manzil, 23 Barkhamba Road New Delhi 110001 Tel: +91 11 49464600 -17 MOSCOW JSC “ZAFCO” Riazansky Prospect 39A, 3rd Floor Moscow-109428, Russia Tel: +7 495 785 5677 • Fax: +7 495 785 5678 BANGKOK ZAFCO THAILAND 14th Floor, B.B. Building Bangkok-10110, Thailand Tel: +662 664 1299 • Fax: +662 664 1611 QINGDAO ZAFCO INTERNATIONAL (QINGDAO) CO., LTD. Room B-2007, Top Yihe International Building, No.10, Hongkong Mid. Road, Qingdao Zip code: 266071 Tel: +86-532-66888126 • Fax: +86-532-66888127 To reach out to its customers, ZAFCO is also represented in these countries:
www.zafco.com
UZBEKISTAN
• ALGERIA
• KENYA
GERMANY
• SPAIN
• VIETNAM
• NIGERIA