Global Community Development Programme PROCESS Recruitment & Selection
1. Packaging & Campaign Creation
2. Execution
3. Booth Recruitment
4. Accounts Management 5. Orientation Seminar 6. Assessment Center
7. Review Board Interview Raising
Matching
1. Documents Processing
BOTTLENECKS Unclear delineation of responsibilities and accountabilities between BM OGX and R&S Lack of sufficient COM and OGX knowledge
Cramming of preparations Planning does not translate to execution Weak campus presence Lack of selling skills
Contacting and tracking of applicants Lack of presentation skills Lack of manpower Lack of training and standard of evaluation Lack of training and standard of evaluation Delayed payment of fees
SOLUTIONS Clearly define job descriptions
Experience and training in both functions Market research and market segmentation Create a timeline and follow-‐ through with stricter supervision Develop and execute stronger campaigns Conduct recruitment in expansion universities Training to improve selling skills Define SOPs
Training Get more members involved Establish guidelines for evaluation Establish guidelines for evaluation Implement a deadline for EPs More frequent follow-‐ups from managers Insufficient partnerships Create and maintain more Unresponsive and choosy EPs partnerships sufficient for large-‐scale realizations Limit opportunities to partnerships Establish right expectation with EPs starting with the campaign Delayed arrival of documents Constant communication and from Hosting Entity for visa follow-‐up between managers processing Contact VPs or LCPs when Lack of knowledge about necessary other necessary documents Research and find OPERATIONAL ASSESSMENT Outgoing Exchange Department
2. Ambassador’s Day
Realization
Post-‐Exchange Debriefing and Evaluation
(e.g. work permits, insurance) consultants Attendance of EPs Establish relationship with EPs Set early in the process to allow room for make-‐up sessions Crisis management Assure quality with partnerships Constant communication with EPs and Hosting Entity Attendance or Implement deposit scheme responsiveness of EPs
OPERATIONAL ASSESSMENT Outgoing Exchange Department
Global Internship Programme PROCESS Recruitment
BOTTLENECKS Recruiting the wrong profiles
Selection 1. Orientation Seminar 2. Assessment Center
Same process as GCDP Lack of presentation skills Current activities not appropriate for GIP
3. Review Board Interview Raising
Matching
Changing of status from New to Available Unresponsive TN Managers Long matching period Inactive and demotivated EPs Break-‐matching
1. Selection Pool
Matching work is done by the GIP team
2. Documents Processing
Delayed arrival of documents from Hosting Entity for visa processing Lack of knowledge about other necessary documents (e.g. work permits, insurance) Conducted after matching and before departure EPs leave one by one
3. Ambassador’s Day
SOLUTIONS Supply & Demand research Market research and segmentation Targeted recruitment Differentiate process for GIP Training Research and implement different activities Consult with MCVP OGX-‐GIP and establish system to decrease lag time Constant communication and follow-‐up with TN Managers Contact VPs and LCPs when necessary Make managers more hands-‐ on with matching of EPs Detailed monitoring of matching progress Establish relationship between EPs and Managers Conduct EP Development Sessions Establish contact and matching agreements with MCs/LCs based on S&D and other data analysis tools Create and maintain a tracker Constant communication and follow-‐up between managers Contact VPs or LCPs when necessary Research and find consultants Conduct event after raising
OPERATIONAL ASSESSMENT Outgoing Exchange Department
Realization
Crisis management Collection of Realization Fee
Post-‐Exchange Debriefing and Evaluation
Attendance or responsiveness of EPs Long average duration of internship
Constant communication with EPs and Hosting Entity Create and implement a more efficient system with FIN Implement deposit scheme Create long-‐term plans and transition accounts well
OPERATIONAL ASSESSMENT Outgoing Exchange Department