2nd Round
AIESEC in Algeria 2017 - 2018
Entity Control Board APPLICATION
Dear brave applicant, I really hope that in this moment, opening this booklet, you are feeling afraid. Fear helps us in life to understand who we really are, and what your personal values are. The whole point here is: Are you stronger than your fears, or do you let them block you in what you really want to do? Being an ECB chair of AIESEC in Algeria is indeed a relevant opportunity for you to develop leadership and push yourself to the limit, you’ll probably have to deal with complicated situations and face awkward moments, but at the end you’ll figure out that helping someone to live a good leadership experience is definitely worth it. Are you ready to master the XPP, CoE, and ER principles, and make sure everyone is following the right processes? Say, Yes! The following year may take you a lot, but when you finish your term and you look back, you will not regret this decision and you will see that although you sacrificed a lot, the ECB chair position gave you much more, may it be at personal or professional level. Good luck and wish you all the best,
Mohamed Diaeddine BELKAS ECB Chair 16-17 AIESEC in Algeria
What’s ECB? ECB is an external body responsible for ensuring quality standards management, organizational process evaluation and legal regulations followed by the MC and all the members. ECB is the last decision making power of AIESEC in Algeria in regards to Exchange Program Policies (XPP) and the national standard regulation principles, working directly with the MC and ICB to ensure that the best Standard and Customer Experience is delivered to every customer and stakeholder in each LC and Expansion. The purpose of ECB is to make the entity more customer-centric and ensure leadership development by fulfilling Standards in every AIESEC product.
ECB 17-18 Structure
Case Solving Manager
2 Positions
Consultancy Manager
1 Position
ECB Chair
Who can apply? Chair
Managers
Minimum 1 year of active AIESEC career & TL experience;
Minimum 6 months of active AIESEC career;
Clear understanding of current AIESEC vision and ICB
Clear understanding of current AIESEC vision and ICB processes;
processes;
Exchange experience – preferred;
Knowledge of XPP, CoE, ER principles and national quality
Knowledge of XPP, CoE, ER principles and national quality principles;
principles;
Analysis & critical thinking skills/crisis management;
Strong team management skills;
Ability to negotiate and solve cases;
Analysis & critical thinking skills/crisis management;
Understanding of CEM.
Ability to negotiate and solve cases;
Understanding of CEM.
Job Description
Responsibilities :
ECB Chair Duration : 12 Months
towards achieving it;
Setting cooperation with ICB, MC, NST and LC;
Representation and communication of ECB interest to National Plenary;
Working hours : 10 hours / Week Role : As a head of ECB ensure all the work of ECB is fulfilled due to its role and aiming to make every young person to live their experience in peace.
Ensuring ECB have a strategy, focuses, and initiatives planned
Reporting towards National Plenary about state of ECB and work progress;
Solving Cases that are connected with XPP, Code of Ethic, ER or Partnership Principles violations;
Tracking LC on follow up of steps provided by ECB;
KPIs :
Network Education about XPP, COE, and ER Principles;
Av. time of Response Av. time of Cases solved Av. time the cases are followed up Av. time of consultancy answer; Av. time of special cases solved & followed up #of entities who received extraordinary Audits % of Exchange Standards Fulfillment General NPS
Create a methodology and conduct Virtual and Physical Audits;
Create a flow of Physical Audit starting from Initiation and finishing with follow up;
Setting relevant criteria to conduct a Physical Audit or not;
Ensure Team Standards implementation for the Board.
Job Description
Responsibilities :
CS Manager
Answer all the messages received by your team email, which have official case application attached;
Duration : 6 Months
Answer all the cases application in 48h with accepting or rejecting the case (clear explanation of rejection should be included and/or clear explanation of next steps should be included);
Role :
Ensure that every case received by ECB is solved and followed up the fastest and the most efficient way possible. Ensure that everybody leaves the solved case in peace.
Inform the second party about raised case together with accepting the case; provide action steps needed from their side; (within 48h limitation stated in previous point);
Ensure follow up of ECB solution by checking the state of the steps mentioned in official ECB case solution;
Money related solutions should followed up and executed by the party who lost the case within a 31 day after ECB case was solved;
Through all of the process make sure everybody is clear about procedure, roots of decision and next steps.
Working hours : 6 hours / Week
KPIs : Av. time of response - (24-48h) Av. time of solving Cases (8-14days) Av. time of solving Appealed Cases (8-14days) Av. time of Case follow up (1-40 days) NPS score
Job Description C Manager
Responsibilities :
Answer all the messages received by Entity Control Board Email, which doesn’t include have official case application attached;
Working hours : 6 hours / Week
Answer all the messages and inquiries in 48h, all the consultancies should be grounded by XPP;
Role :
Make sure that recipient have no more questions after consultancy is provided;
Provide consultancy and action steps regarding breaking the realization;
Save in database all the information about break realizations done until the option of breaking realization is available on EXPA;
Organize and provide to the network virtual consultancy spaces and physical ones during the national conferences.
Duration : 6 Months
Offer high quality consultancy and prevention activities to all of the Local Committees, EPs and Interns.
KPIs : Av. time of the consultancy answer (48h) Av. time of confirmation of break realization # Consultancy spaces hosted on-line # Participants of virtual consultancy spaces NPS
QUESTIONNAIRE General Questionnaire 1. Tell us more about who you are.
2. Why are you applying for ECB of AIESEC in Algeria and what do you expect to learn from this experience? 3. In your opinion, what’s the necessity of having a strong ECB in our entity?
4. Give one instance which strongly showcases your decision making skills; 5. What do you know about XPPs, CoE, and ER Principles?
QUESTIONNAIRE Chair Questionnaire 1. Make a SWOT for the last ECB period, and what do you think a strong ECB is?
2. What is your most successful experience in leading a team so far and what did you learn from it? 3. If you are selected, you will have to select the managers based on their
application. What would be your key selection criteria? 4. What will be your 3 focuses for the term if you are selected? 5. How are going to ensure the fulfilment of the exchange standards?
QUESTIONNAIRE
Managers Questionnaire
1. What would be you added value to the ECB? 2. Do you have experience with handling a case in AIESEC? - If yes, please describe it and explain what you learnt - If no, please explain why you still think you would be qualified for this role
3. What do you think can make you a good consultant? 4. How would you relate the work of ECB team to AIESEC 2020?
Now what? Your application package should contain: 1. Answers to the General and Specific Questionnaires 2. Your AIESEC resume
• • • • •
The package should be in a ZIP file, named as: “ECB_[position]_FullName” Send your application package to: ecb.algeria@aiesec.net Your email’s subject should be in the form: “ECB_[position]_FullName” You can apply for more than one position No application will be accepted after the DDL
DDL to send your application: September 15th, 2017 at 23:59 (GMT+1) Send your questions to : ecb.Algeria@aiesec.net