Nst booklet

NST 17-18 AIESEC in Ukraine

CONTENT Timeline Common Requirements Structure General Questionnaire OGX Business Development Brand Experience Organization Development Startup Growth Contacts NST 17-18 AIESEC in Ukraine

Timeline *AF should include:

AF closed*

28 of August

Interviews

29-30 of August

1) General questionnaire 2) Specific questionnaire (you can find the questions below each JD). Answer the specific questions for all the positions you apply 3) Endorsement letter from your LCP/VP *AF should be sent till 23:59 GMT+3, 28.08.2017 to anna.dzehilevich@aiesec.net

Announcement

31 of August

In case you have questions, approach Anna Dzehilevich NST 17-18 AIESEC in Ukraine

COMMON REQUIREMENTS As a NST member you will be responsible for implementing national projects and strategies and bringing them to a local level.

The role demands a strong commitment to communication and keeping deadlines.

The NST role requires the ability to play a leadership role by bringing progressive ideas and understanding of national and global direction.

Every NST member is part of the national team and thus should take ownership for AIESEC in Ukraine as a whole.

The JD you take over can be modified in parts. There can be other responsibilities. Be flexible

Good luck!

NST 17-18 AIESEC in Ukraine

Structure MCP MC VP ICX

MC VP OGX

MC VP BD

MC VP BE

MC VP OD

GT approving manager

Business developme nt manager

Blog manager

Customer happiness manager

National Alumni Coordinator

SMM shape Ukraine

MC VP TM

MC VP Start-up growth specialist

MC VP F&L

Non-AIESEC region manager

Wave Implementatio n Manager

Startup Head

Head of Legal Department

Graphic designer

NST 17-18 AIESEC in Ukraine

GENERAL QUESTIONNAIRE Question 1

Question 4

Which NST positions are you applying to?

Please rank them based on your personal priorities.

Why are you applying for NST of AIESEC in Ukraine? Please, tell your personal and functional motivation.

Question 2

Question 5

Name and Surname Phone number Email Date of birth LC, country

Question 3 Describe your AIESEC Experience and your main achievements in each position so far.

Mention the conferences you’ve participated in and your role there as well.

In the NST you will mainly be working in a virtual team. What possible challenges could arise in this setting and how will you personally contribute to make the team work successful?

Question 6 What do you consider as a role of the NST AIESEC in Ukraine 17/18? How do you see your contribution in terms of goals achievement?

NST 17-18 AIESEC in Ukraine

OGX team

NST 17-18 AIESEC in Ukraine

OGX GT Approving Manager GT Approving Manager Position name: Accountable to: MC VP OGX Time required: 14 h/week Entity: National Main stakeholders:OGT EP Approve EP, ensure the Value Delivery, and Core purpose: ensure Completed process

Main functions -

Be the EP manager for EP (guide and be the supporter for EP in all customer flow, set the right expectation) Create virtual/physical OPS guideline Create the approved and completed materials for LC Create the value delivery SOP for LC Track the Brand Advocacy submission Track NPS and LDA submission

Specific Questionnaire 1. Explain the strategy that you will propose as an NST to handle the new MoS. 2. What are the things that you will do to handle the limitation of virtual communication in supporting the EP through every process?

3. Describe the most effective Customer Journey for EP. (touch points, EP manager activity, timeline) Knowledge -

#approved, #realized, #completed Conversion rate from every customer flow stages NPS response rate

People management VISA Process New MoS

-

Skills Problem solving Data analysis Coaching skills

Requirements

KPi/MoS -

Will get

-

Have the understanding about GT, customer flow, MoS (standards) Communication skills Time management Coaching skills

NST 17-18 AIESEC in Ukraine

Business Development team

NST 17-18 AIESEC in Ukraine

BD

Business development manager

Business development manager Position name: Accountable to: MC VP Business Development Time required: 8-12 h/week National Entity: Main stakeholders:Companies, MC team, NST BD team, Show responsibility and develop external Core purpose: brand of our organization

Main functions -

Raise new companies Marketing research Analyze current trends in the market New markets CRM creation

-

Tracking the delivery of national BD partnerships on local level Partnership delivery Other needed work depends on current situation

Specific Questionnaire 1. Make SWOT analysis of ER department in AIESEC Ukraine. How we can use our strength and opportunities and fix weaknesses and threats?

2. Describe your AIESEC XP? What kind of experience did you have with B2B sphere of AIESEC? 3. Name 3 focus partners and action plan of working with them

KPi/MoS -

# new companies # raised companies

-

% of satisfied partners

Requirements -

Communication relationship building

-

Drive for Results Honesty and Integrity

Knowledge -

Will get

Partnership delivery Communication with corporative body

-

Skills

Networking skills Selling skills External market exploration

NST 17-18 AIESEC in Ukraine

BD

National Alumni Coordinator

NGO partnership manager Position name: Accountable to: MC VP Business Development Time required: 8-12 h/week Entity: National Main stakeholders:Alumni, MC team, NST BD team National Alumni Coordinator supports the MCVP Core purpose: BD with the management of Alumni at national level through the development of the national Alumni Engagement Strategy. The main goal is to provide effective alumni coordination, increasing involvement of alumni in activities of AIESEC in Ukraine.

Main functions -

Specific Questionnaire 1. What you will take out from working at this position?

2. List three NGOs with whom we can collaborate and how?

3. How do you see workflow with NGOs? Will get Knowledge Skills

Creating and implementing National Alumni Engagement Strategy.

Manage all communication channels with alumni of AIESEC in Ukraine. Collecting and showcasing key alumni stories.

Design and execute annual Alumni related activities of the termtogether with the MC. Development and implementation of Educational Cycle for Local AlumniCoordinators.

Management of alumni database.

LFP( last Friday party) organization (1 per month) Responsibilities are extendible for 12 months.

-

KPi/MoS -

#% of National Alumni Engagement Strategy realization. % of Alumni satisfied with coordination # of Alumni Newsletter

published # of Local Alumni Coordinators # of alumni involved in national projects/ initiatives # of alumni involved in local events

Project management skills Event management and stakeholder relations skills Negotiation skills Crisis management Virtual coaching management

Requirements -

High verbal and written skills Good organizational knowledge Relationship building and communication skills Ability to work independently

NST 17-18 AIESEC in Ukraine

Brand experience team

NST 17-18 AIESEC in Ukraine

BE

Social Media Manager for Shape Ukraine

Social Media Manager Position name: Accountable to: MC VP Brand Experience Time required: 10-15 h/week Entity: National/international Main stakeholders:BE NST team Maintain, improve, analyze Core purpose:

and manage our Social Media (Shape Ukraine group)

Main functions -

Creation of content plan Create content according to content plan and post it Analysis of achieved results and content improvement Copywriting

KPi/MoS -

Growth of engagement of all content Growth in reach of all content Improvement of social media results (growth in applies)

# of followers % Engagement rate % of answers and reaction time

You can use it -

Social Media Manager for FB/Instagram in company Content creator

Specific Questionnaire 1. Critically assess presence of AIESEC in Ukraine in one Facebook (group Shape Ukrainehttps://www.facebook.com/shape.ukraine.aiesec/) What can you suggest to improve it?

2. Present content plan for a week for Facebook in order to boost iGV promotion.

3. Please create in Photoshop template for one of the topics from your content plan

Knowledge -

Will get

Campaign management Content creation Copywriting

Skills -

Virtual team work SMM Analytical skills

Requirements -

Photoshop skills (basic) Value proposition of AIESEC Programs & organization purpose Copywriting (basic) Analytical thinking

NST 17-18 AIESEC in Ukraine

BE

Graphic designer Position name: MC VP Brand Experience Accountable to: 10 h/week Time required: Entity: National/international Main stakeholders: Customer Core purpose: Create visual materials for MC team

Main functions -

Specific Questionnaire

Graphic designer

Design booklets Create templates for promotion of iGV projects Create templates and make promotion posts for internal com Posters for Get Response (15 posters per week with current opportunities) Check brand standards of each LC and fill doc with penalty points Create posters for promotion in universities Create posters for national external conferences

1. Please create poster for RcR promotion in university.

2. Please name brand standards which we use in AIESEC. Why does it important follow brand standards of organization?

3. Propose us a design of post for promotion AIESEC in Ukraine opportunity for country partners.

Requirements -

KPi/MoS -

# of booklets created # of templates created # of posters created and designed

-

# of Visual Materials used by MC # of LCs who follow brand standards of AIESEC

Advanced skills in Photoshop Advanced skills in Power Point

Knowledge -

Brand development Product development Hard skills

Knowledge's about brand standards

Will get

Skills -

Creative thinking Design (improve)

NST 17-18 AIESEC in Ukraine

BE

Blog Manager

Specific Questionnaire

Blog Manager Position name: Accountable to: MC VP Brand Experience Time required: 10 h/week Entity: National Main stakeholders:BE NST team Responsible for blogs for aiesec.ua, partly for Core purpose:

1. Critically assess blog of AIESEC in Ukraine on aiesec.ua. What can you suggest to improve it?

2. Create a content plan of topics for a month for a blog centered around youth leadership.

3. Write an article for 600 symbols for one of the topics from your content plan.

social media content)

Main functions -

Blog development of aiesec.ua Analysis of achieved results and content improvement Copywriting -

-

Alignment of content of AIESEC in Ukraine Context research Storytelling

KPi/MoS -

# of articles published # website visitors % Engagement rate

-

Knowledge - Blog management - Content creation - Copywriting

# Social media reach # of articles published in external sites/blogs/groups

Social listening & observer Imagination Curiosity

-

Detailed oriented Resourcefulness Self-driven

Skills - Virtual team work - Research - Analytical skills

You can use it

Requirements -

Will get

-

Blogger Writer in some companies

NST 17-18 AIESEC in Ukraine

Startup Growth Team

NST 17-18 AIESEC in Ukraine

SGS

Non-AIESEC region manager (2)

Non-AIESEC region manager Position name: Accountable to: MC VP Startup Growth Specialist Time required: 8-12 h/week Entity: National Main stakeholders:EPs from non-AIESEC region Ensuring the opportunity for people from Core purpose:

non-AIESEC region to have a life-changing experience with AIESEC

Main functions -

Being EP-manager for EPs (guide EP before approve, have goal setting, support EP during internship) BA for non-AIESEC region EPs (support to RE EPs, run evaluation meetings, track NPS filled and BA materials submitted) Create needed materials for virtual approving and VD

Specific Questionnaire 1. Describe, how do you see the effective customer journey for the EP from the OGX side. Mention main touchpoints.

2. What difficulties can be faced due to working with EPs online? How will you solve it?

3. Describe the ideal EP manager.

Knowledge

KPi/MoS -

#approved, #Realized, #completed Conversion rate and process apply-accepted, accepted – approved, approved- realized NPS response rate

You can use it -

-

Any customer experience related work

-

International relations

Will get

Approving process EP-management visa process

Skills - Selling skills - Coaching skills

Requirements -

Communication skills Time management Customer Flow

Exchange Standards Value Delivery bucket list

NST 17-18 AIESEC in Ukraine

SGS Startup Head (3) Startup Head Position name: Accountable to: MC VP Startup Growth Specialist Time required: 8-12 h/week Entity: National Main stakeholders:Startup team, OP takers, interns Startup growth and development in order to Core purpose:

make AIESEC accessible for everyone and everywhere

Main functions -

Startup Management; Startup Team Management; External representation of Startup;

Fulfill general Startup Team responsibilities.

Specific Questionnaire 1. Describe main bottlenecks of the Startups and how will you overcome it? Which are the main opportunities for the Startups and how would you capitalize on it?

2. Create the agenda of your first coaching visit to Startup. Imagine that this is the new city we are just opening with new just recruited people.

3. What can be the difficulties of online work with the Startup team and how will you overcome it?

4. How would you ensure having the successor from your Startup team? Describe specific steps and actions, which will help you to grow this person.

KPi/MoS -

% of growth of Startup; # of Completes in Startup; % of Startup Team operational plans realization;

Membership criteria fulfillment and raising; RR of Startup Team members;

Knowledge

- Organizational expansion; - People development.

Requirements - Self/time-management; - Team management; - Virtual work; - Communication skills.

- Value proposition of AIESEC; - Basic of coaching and mentoring; - Team management; - Customer flow.

Will get

You can use it -

Opening new businesses Product launching

Skills

- Analytical & strategical thinking; - Coaching skills; - Entrepreneurial outlook.

NST 17-18 AIESEC in Ukraine

Product growth team

NST 17-18 AIESEC in Ukraine

CX

Customer happiness manager (2)

Specific Questionnaire

Customer happiness manager Position name: Accountable to: MC VP OD and Product Growth Time required: 10 h/week Entity: National and international Main stakeholders: NST team, customer Core purpose: To improve our operations in order to make

1. How will you get NPS and Standards reponse rate higher then 70%?

2. Name at least 2 initiatives on how can you work with promoters, detractors and passive?

3. Do you know what is customer experience escalation? Provide 3 solution for AIESEC in Ukraine according to it.

our customers satisfied and happy

Main functions -

NPS statistics reporting Standards reporting Response rate of people from nonAIESEC region

-

CX challenge

-

-

Conducting webinars Booklets and guidelines creation Co-creation strategy of working with promoter, passive and detractors

KPi/MoS

Response rate Completes # of booklets

-

Knowledge - Customer experience - mailing - Data analytics

# of webinars % of promoters

Understanding of standards Good knowledge of EXPA attentive to details

-

Mailing XPP knowledge Self-driven

Skills - Virtual team work - Research - Analytical skills

You can use it

Requirements -

Will get

-

Customer happiness manager (there is such a position in companies, aha) Customer analytics, marketing

NST 17-18 AIESEC in Ukraine

Finance team

NST 17-18 AIESEC in Ukraine

FIN

Head of Legal Department

Head of Legal Department Position name: Accountable to: MC VP F&L Time required: 8-15 h/week Entity: National Main stakeholders:LC VPs F&L, MC team, Accountant Core purpose: uniform whole workflow in the entity according to national law

Main functions -

Documents management policy (for MC, LCs, SU and Non-AIESEC region) Missing documents management Regularly Internal documents auditing

-

-

Products’ legality in operations (contracts, ILs, Visas etc) Legality consultancy for LCs

KPi/MoS -

# LCs with implemented documents management policy

-

% of missing documents gathered # of internal audit provided % of accurate documents management in LCs

Specific Questionnaire 1. Analyze current state of Legality in our Entity. What are the main problems do we have?

2. What is the one main initiative that could be implemented to improve Legality in the Entity?

3. Create an action plan of how do you execute that initiative in 1 month? according to it.

Knowledge

Will get

- Ukrainian Law - auditing - Legality in Non-Profitable organizations

Skills - People Management - Solution-orientation - Document Managing

Requirements -

Ukrainian Law awareness AIESEC legality attentive to details

-

Auditing Time management Persistence

NST 17-18 AIESEC in Ukraine

FIN

Wave Implementation Manager

Head of Legal Department Position name: Accountable to: MC VP F&L Time required: 8-15 h/week Entity: National Main stakeholders:LC VPs F&L Core purpose: Accounting software launching throughout

the entity; providing education and support

Main functions -

Assist with launching software for all LCs Education providing for all LCs Daily work monitoring and checking

-

-

Daily support to operational wave processes Assist LCs in the accounting process and reporting

KPi/MoS -

100% LCs launched wave 100% education provided

-

90% of accurate data for accountability and reporting

Specific Questionnaire 1. Describe your experience which will be helpful for this position.

2. Why is it necessary to have an accounting system for our entity?

3. What will be your strategy to maintain the communication with LCs and make sure of software implementation.

4. How do you understand what will you be doing on this position? What do you want to achieve?

Knowledge

Will get

- Bookkeeping - Financial processes understanding

Skills Analytical skills Mentoring

Requirements -

Accounting background preferred WAVE experience preferred;

-

attentive to details Orderly and can work independently

NST 17-18 AIESEC in Ukraine

contacts MCP Arie Dia Fauzan

ariedia.fauzan@aiesec.net

MC VP ICX Samuel Rodriguez

samuel.rodriguez@aiesec.net

MC VP OGX Talita As Sefa

talita.sefa@aiesec.net

MC VP Business Development Aleksey Medukha

aleksey.medukha@aiesec.net

MC VP Brand Experience Daria Rii

dasha.rii@aiesec.net

MC VP OD Anna Dzehilevich

anna.dzehilevich@aiesec.net

MC VP People Management Zoriana Kachmar

zoriana.kachmar6@aiesec.net

MC VP Startup Growth Specialist Polina Berkova

polina.berkova@aiesec.net

MC VP Finance and Legality Valeria Kolesnik

lera.kolesnik@aiesec.net

NST 17-18 AIESEC in Ukraine