Workplace communication skills EnglishatAMES TM
Online courses to develop effective spoken communication skills for workplace situations
3
online English courses
o Customer service o Negotiating and problem solving o Pronunciation at work
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e n i l n O lish Eng ses Cour
AND JOB SKILLS
Workplace communication skills
NSW AMES: Proven course delivery Established in 1951, NSW AMES is part of the New South Wales Department of Education and Training. It is a State Government agency which has taught English to over 1.5 million people from non-English speaking backgrounds. NSW AMES is the leading publisher of language and literacy resources in Australia. Its range of online courses provides a rich multimedia learning environment of sound, animation and interactive tasks.
Courses Customer service Unit 1: Can I take a message?
Learn how to give courteous and efficient service on the telephone. Practise answering calls, asking for repetition and using appropriate voice intonation.
Unit 2: How can I help you?
Learn how to communicate politely and effectively while multitasking at the front desk. Practise handling incoming calls whilst attending to customers.
Unit 3: Well, I’m complaining now!
Learn how to deal politely and constructively with a customer’s complaint.
NEGOTIATING and problem solving
Pronunciation at work
This course develops the pronunciation skills you need to communicate clearly and effectively in the workplace. Through video and listening tasks you will learn, understand and practise the sounds, linking, stress and intonation of English used at work.
Unit 1: Preparing for an interview Unit 2: Having a job interview Unit 3: Talking to a new client Unit 4: Meeting with clients
Unit 5: Meeting with colleagues Unit 6: Chatting at work
Unit 1: I need time off
Develop the communication skills you need to negotiate time off from work.
Unit 2: ASAP!
Develop the strategies and skills you need to negotiate work priorities.
Unit 3: A lot to get through
Develop the strategies and skills you need to raise a problem and discuss it with members of a workplace team.
Authorised distributor of NSW AMES Online English Courses Australian Institute of Higher Education P/L Level 4, 451 Pitt St Sydney NSW 2000 Australia T: +61 2 9020 8050 F: +61 2 8004 9286 W: www.aih.nsw.edu.au E: enquiries@aih.nsw.edu.au CRICOS Provider Code: 03147A