Big Picture 2017

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2017

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HOTEL TV – WIFI – APPS – SIGNAGE – IPTV – NETWORKS – CONTENT

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WELCOME

This publication is now in it’s 8th year and started when analogue TV was still the norm in hotels and we were promoting the virtues of digital TV. At that time, despite our warnings, some hotels continued to buy flat screen TVs which were marketed ‘digital ready’, but were in fact analogue. We may not have had all of the answers, but looking back we seem to have understood most of the key technological issues and consumer trends which have shaped the future that we find ourselves in today. So the challenge continues and we are delighted to be in such an exciting stage of technological convergence for our industry and hope we can assist as you make those important investment decisions.

At Airwave, our unique multi-branded approach means that we embrace new technology, selecting the ‘best of breed’ solution for each hotel. Again, we trust that this year’s edition will be both informative and inspirational – so please enjoy The Big Picture 2017.

Tim Worrall, MD Airwave Europe Limited

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Contents 03 08 10 12 14 16 18 20 21 22 25 27 28 30 31

2020 VISION – WHERE WILL IT BE SAMSUNG PHILIPS LG SKY AIRTIME - MOVIES AND MORE AIRWAVE AT WORK MEETING ROOMS SHERATON CASE STUDY DIGITAL SIGNAGE HEALTHCARE CONTENT AUDIO & CHARGING OTRUM CENTER PARCS CASE STUDY

2020 VISION WHERE WILL WE BE? The good news is that there’s no need to read the rest of this article, because I can answer the above question in one short paragraph.

Most hotels will be stuck with the same in-room technology that they invest in today in 2017, as the typical refurbishment investment cycle is 6 years. Of course, this also means that savvy technology specifiers are closely monitoring trends and guest behavior to try and distinguish between passing fad and potential USP. To invest wisely, we must have a clear vision of the future, so let’s explore some of the dynamics at play in hotel technology and plan the digital journey ahead.

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TRENDING IN 2017 1

Airtime – Movies and more from the Cloud 2 Pervasive Wi-Fi with Big Pipe bandwidth 3 Samsung Docsis TVs – IP over coax 4 Larger, smarter HD LEDs 5 Samsung Reach and LG Pro-centric 6 Chinese channels and IP content 7 Interactive White Boards 8 Digital Signage in common areas 9 Keyless access and Room controls 10 Virtual Reality

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First Impressions Count

Surely, the most important thing about a hotel is its brand. Maybe that’s wrong and it’s all about location and design. Wait a minute, perhaps it’s the people that are key. Well, as we know they are all correct in different measures, as is a warm and efficient welcome into the hotel irst impressions count. Check-in and lobby area technology can be either subtle or engaging depending on the positioning of the brand and desired guest experience.

To see the cutting edge of this technology means a visit to New York and a stay at the Renaissance New York Midtown hotel where they have just installed an amazing ‘Discovery Portal’ curated by Time Out, the famous city guide, to enable next generation travelers to browse detailed information on events, restaurants, shopping venues, shows, and other local discoveries near the hotel.

Justin Etheridge, Executive Vice President at Time Out states “Dynamic, interactive, and ‘digitally alive,’ the Discovery Portal Powered by Time Out will be an integral part of the Renaissance New York Midtown Hotel personality as it paves the way for next gen business travelers eager to make the most of every minute in New York City.” Other highlights include a “living” digital tapestry projected along the entrance corridor wall that responds to human motion and a four-story LED clock on the hotel roof which will be a new fi ture of the ew York City skyline.

Lose your keys

The guest journey at hotels is increasingly becoming a digital one, as technological innovation is driving consumers to opt for convenience and look for more control over their stay. Keyless room entry is one of the game changers here, with the SPG Keyless™ program from Starwood hotels being rolled out in its Aloft, Element and W Hotels properties. Other companies like Starwood’s new owner Marriott as well as Hilton and IHG are now following suit. This is possible as 92% of hotel guests walk in with a smart phone in their pocket and a few are showing off their new apple watch. Of course, plastic cards still have their place, as apparently Smart phones batteries can sometimes lose their charge, and not all guests can be bothered. At the airport, I sometimes use the airline app on my phone for check-in, but at other times, a paper boarding pass in my top pocket is my form of comfort blanket.

Let’s also not forget the less than trivial issues surrounding the keyless revolution such as security issues, cost implications and overall added-value to the guest experience, which is the ultimate arbitrator.

Q. Bandwidth? A. Fat pipe

The million-dollar question asked at many new hotel planning meetings is “how much bandwidth will we require”. One answer is to think of a

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number - then add a few zeros. The fact is that in 2017, there are 6.7 billion connected devices in the world, and it is predicted that by 2020 it will triple to over 20 billion, boosted by wearables such as smart watches fitness trackers smart clothing and security devices. Quite simply, demand for bandwidth is huge and it’s only getting bigger.

There are two main challenges: one is to ensure that the network and i i coverage within the hotel is structured optimally, and the other is to guarantee sufficient high speed connectivity to the internet within the hotel.

To ensure good signal strength and reception

throughout the building, requires a professional site survey using equipment such as Ekahau, which enables the production of heat maps to verify coverage based upon the location of wireless access points (WAPs) within a given building construction and room layout.

It is also essential to specify professional WAPs using the latest wireless standards and technologies to ensure that signal efficiency is being ma imised This is particularly important when today’s guests want to stream multiple high bandwidth video streams from apps such as etfli i layer ouTube and the plethora of other streaming services and catch-up TV apps on the market ld i i standards running within the cluttered 2.4Ghz frequency space just can’t cope, even now! So it’s imperative that hotels use the 5Ghz frequency space, where there are more available channels and less i i congestion which then introduces possibilities for much higher data rates. This is where companies such as Ruckus and Samsung usiness are using the latest wireless standards such as 802.11 a/c and technologies such as ‘simultaneous spatial streams that are all geared to provide a i i infrastructure that will meet guest expectations today and for years to come. (Airwave engineers are trained to use Ekahau, and install and maintain Ruckus and Samsung i i e uipment by the way).

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Many hotels, especially those offering conference facilities, which can take a toll on both internal and external infrastructure, now install a b fibre connection to the property and Internet Service Providers (ISP) enable them to throttle the bandwidth up and down as required and on-demand. For most hotels, a good rule of thumb is to allow for 0.5Mb per room, so a 100 room hotel would require 50Mb, or looking at it another way, you can take the number of rooms and halve that number to get to the recommended bandwidth, even complex statistical bandwidth models come to this conclusion, but of course it’s bound to change over time.

Hotels on lower budgets can also spread the load by selecting an ISP who will deliver a bearer line capable of 100Mb, with the ability to throttle bandwidth in multiples of 10Mb. So a new hotel may elect for say 40Mb over a 100Mb bearer circuit, and can buy more bandwidth as demand increases. Fortunately as demand for capacity has grown, so the cost of the bandwidth has been falling, particularly in the cities and main hub towns.

Going forward, as hotels will live or die on the speed and robustness of their connectivity, it will become increasingly important to design in redundancy with alternative outside circuits.

I’ve seen the light

fter a hard day and a long flight to a distant destination, one of the most tiresome activities upon entering a hotel room is to try to find the locations of all the light switches, which enable you to actually see the room you’ve just paid for. You may have spotted a tall elegant designer floor lamp in the corner of the room but should you now be fiddling around the bulb to find a hidden switch or reaching for the button attached to the cord which is hiding somewhere on the unlit floor beneath ow many hotel technologists does it take to turn the lights on? Surely, this simple worldwide problem should have been solved by now. Well there is hope and some have seen the light.

Take Digivalet, and their in-room iPad system which is currently being trialed in two Aloft properties, which not only controls lights, air conditioning, TV, web-radio etc, but is also voice activated. When guests arrive, they launch a customised Aloft app on their in-room iPad to control various aspects of their voice-activated room. A personalized welcome screen advises guests on how to set up their room and use their

own voice with “Hey Siri.” Each iPad also offers a simple tutorial to guide guests through the setup process and answer any uestions they may have Here is a sampling of what app, paired with the guestroom, can do: n Control temperature - Siri can adjust the temperature on the Ecobee HomeKit-enabled thermostat by saying “Hey Siri, cool the room.” n d ust lighting sing omekit enabled hilips ue lights select preset lighting options by requesting Siri turn on the lights, turn off the lights, or simply say good morning. n Control music - By saying “Hey Siri, put on my morning playlist,” Siri can access guest iTunes accounts on the guestroom iPad. Music plays through the guest’s personal device. n Explore local attractions - By asking “Hey Siri, what are some attractions near me?” information about the local area can be gleaned directly from the app.

Digivalet also have similar installations in many high end hotels across the globe and are quickly gaining traction.

The global electronics giant Samsung has also seen the potential and is now enabling guest room control functionality via selected

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hospitality TV screens with it’s Lynk Hospitality Management Solution (LYNK HMS). This system turns the humble TV screen into a fully integrated control and management gateway encompassing a Content Management Solution (CMS) which as well as welcoming the guest, is an interactive system allowing them to access all types of content, be that live TV, VOD or streaming music or movies from the guests own device. There is also an Energy Management Solution (EMS), which both monitors room occupancy and intelligently adjusts heat, air and light settings for optimum energy usage as well as providing guests with an interface to control these devices via the In-Room Control Service (ICS). otel staff workflows can also be managed via the same portal with the Room Management Solution (RMS), which interfaces with a mobile application for housekeeping to report back on room status and maintenance requests etc.

Infrastructure matters

Designing the cabling for a new build hotel should be a simple task, but as often is the case, the devil is in the detail. For instance, determining whether the network carrying TV signals to the room is at data coa ial cable or both is the first task Much will depend on factors such as grade of hotel, capex and ongoing opex budgets, number of rooms, TV channel line up, need for over-the-top services (like BBC iPlayer etc), or whether a full Sky in-room solution is required. For 90% of cases, we would recommend running both coaxial TV cable and Cat6 data to all TV points. At extreme ends of the scale – large high-end hotels, just Cat6 data supporting an upscale IPTV system is a valid solution. Of course, running a mission critical multi-point data network 24/7 x 365 incurs tight SLAs and high ongoing costs, which can often be ustified in such properties t the opposite budget end of the scale, hotels can survive with just coaxial cable for TV, but there is no escape from the fact that they need a data network to support WiFi as a minimum.

Docsis revives Coax

Last year we reported how Vigin Media had just embarked on a multi-million pound advertising campaign extolling the virtues of the thickness of it’s cable compared to it’s rivals and explaining

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how DOCSIS 3 technology delivers a better quality TV experience. It is great marketing as they were really talking about a version of the humble coaxial cable which has been the mainstay TV cable network for the last 50 or so years. What is different however, is as well as being able to deliver digital HDTV signals, the cable can also support an IP data network, meaning that for the first time a separate Cat5/6 data cable does not also need to be run to each room. Now this year, Samsung has realized the potential here and has come to market with the 694 series TV which are already DOCSIS enabled, meaning the only equipment to install is a Teleste headend unit which can run up to 400 rooms simultaneously. Another very neat feature of the TV is that it provides a data output as well, which could connect other devices such as Apple TV, WAPs etc.

This is e tremely beneficial for many existing sites with coaxial cabling, such as large holiday camps, castles and protected buildings, as well as sites where a data cable upgrade is too costly.

Of course, the coaxial cable backbone is also the most robust and cost-effective way to deliver digital TV signals, be they terrestrial or satellite. All modern hospitality TVs have been specifically designed to be compatible with signals received via coaxial, so installing coaxial just makes common sense.

The Chinese are coming

We all know that the Chinese economy whilst slowing is still one of the largest and fastest growing economies in the World, which is reflected in the growth of hinese tourists visiting other countries. For the UK, this sector of the market is now the largest visitor group (overtaking USA and Germany) and from 2016 is expected to grow at 25% per annum, with numbers set to double by 2020 to 650,000, The average length of stay being 10 days. Research shows that there are four elements which are top requirements. First is a Chinese guide or interpreter, second is Chinese food closely followed by easy-to-use WiFi and Chinese TV channels. Clearly, those hotels which make these guests feel at home are set to capture this growing market sector.

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Airwave has now joined forces with the Chinese company Dopool, who are bringing 21 new live Chinese channels to Europe, 5 directly off satellite and 16 available via internet. These are the highest viewed channels in China and will instantly appeal to the weary Chinese visitor away from their home culture. It is planned that the new service as well as being on TV, will be available to the guests PC, tablet or phone and will incorporate VOD as well. The entire portal can also be branded to suit the hotel and a mirror image of the hotels website can be produced in Chinese to assist the visiting guests. Dopool is also considering offering 24/7 translation services as part of the package.

IRS – Multichannel Heaven

Property developers have known about Integrated Reception Systems (IRS) for many years, as they provide the backbone in nearly all apartment blocks in the UK to allow residents to hook-up their homes to multiple sources, be that terrestrial or satellite TV, or DAB services, via a single headend and antenna network. Exactly the same system is now being deployed in hotels to ensure the “biggest bang for the buck” within the hotel room. Many hospitality screens from the likes of Samsung and LG already include satellite tuners, enabling hundreds of high-quality UK and international TV and radio channels to be easily received in room.

A further application comes with the development of the new proposition from Sky, which provides that real home-from-home experience delivering an amazing choice of high quality premium HD channels directly to the room.

This solution has struck a cord with hotels across

the spectrum, from the budget sector, through to boutique hotels and the most prestigious and iconic five star properties in the UK. With the advent of DOCSIS enabled Samsung TVs, these networks can not only carry hundreds of HD TV channels, but also deliver an IP network into the room. Pretty amazing stuff, made possible by massive spend R&D in the parallel cable TV industry.

Airtime – Movies and more for everyone

Airtime is a new app currently available on the Samsung hospitality platform which provides guests with the latest video-on-demand movies directly from the cloud on their TV, without the need for expensive servers on site. All that is needed is to download the app. The movies are multi-language and available globally with a window ahead of the popular domestic subscription services. As no subscription is required, they are available to all hotel guests.

In future, the service will also deliver an array of authorised international channels directly from the cloud to cater for travelers who want to watch live TV from their homeland. Tim Worrall, Managing Director of Airwave said “15 years ago we were distributing movies to hotels on VHS tape, 10 years ago we used to courier a harddrive, and then 5 years ago we started streaming content over the internet to the hotel VOD server.

Now with Airtime, the hotel TV connects directly to our content in the cloud, and movies are securely streamed to the guest’s TV. This is true innovative technology, reducing costs, improving efficiency and delivering content on demand to where it is needed.”

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Samsung’s LYNK-REACH, LG’s ProCentric and Philips’ CMND systems are essential basics for efficient control and communications in most hotels.

Virtual Reality

Hotel TV – Big is better

I suppose it is natural that as the size of the TV at home increases, so do the expectations of the guests for the size of the room TV. Trip Advisor reports often correlate size of TV to either positive or negative impressions of the stay with guests posting compliments like “the room had a glorious 50 inch Samsung LED-just like home :)” The demand now is not just for size, but also for smart TVs with access to the popular catch-up TV services, such as BBC iPlayer as well as internet radio apps like TuneIn Radio.

With so many travelers bringing their own content with them, or subscribing on their own devices, there is a need for them to be able to seamlessly stream directly to the TV. Whilst brands like Samsung, LG and Philips have solutions here, it is normally up to a systems integrator, like Airwave, to ensure that the user experience is simple and intuitive whichever device they own.

There is an emergence of on-location, inner city rooms, lacking space, where we believe the TV will be turned into a window on the world. With the introduction of the 4K or ltra igh Definition TVs with times the resolution of HD, we can see these screens acting as a substitute for windows, with images of the buzzing world outside being projected, or a calming feed from a distant tropical beachscape. In reality, we believe that UHD is not a fad indeed many films and ma or sports

events are now being recorded in 4K, and we have already installed these screens into the lobbies of boutique hotels needing that WOW factor. UHD is so clear, that it almost delivers the immersive experience that 3D TVs strive to achieve, but without the glasses.

Whilst big may be better, and smart is desirable, it is absolutely essential that the TV selected for a hotel room is a recognised Hotel TV model, which normally enjoys an extra commercial warranty period as well as the features which are non-negotiable, such as remote centralised tuning and settings control.

Virtual reality (VR) is no longer a wonder of the future ast year we identified this technology as one which had very strong applications within the hospitality industry and now this is happening for real. Shangri-La hotels have now invested in producing VR content so that visitors can sample the delights of their luxurious properties around the globe without needing to actually travel. Rather than a two dimensional website, or a YouTube video, they can now don some Samsung Gear VR headsets in their sales offices which helps promote the destinations meeting and convention venues as well as its offering for guests. In fact this is also available for anyone to view at any location via the Oculus VR platform. New videos are being added every week, so it is obviously working.

Marriott are also testing VR at hotels in London and New York with its ‘V-Room’ service, whereby guests can order a Samsung VR headset which accesses the Samsung Milk Platform of content and comes pre-loaded with travel content from around the world.

The guests have the devices for 24 hours and for many it will be the first time they have experienced the technology. It is an immersive and experimental concept, which will possibly become mainstream faster than we can imagine.

The Rate of Change increases

Technology is moving faster than ever with guests expectations constantly increasing.

It is only those brands prepared to listen carefully to customer needs or sometimes even anticipate them, which will succeed.

It is encouraging to see so many hotels experimenting with new ideas and concepts in the mission to improve. The in-room technology investment cycle continues to reduce, so it is more important than ever to ensure the hotel infrastructure as future proof as possible, with open standards wherever possible so that mid-term updates in tech are possible. Ease of use and reliability are still the most important factors however, but as ever, hotels also need to embrace change to exceed guest expectations.

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INSPIRATIONAL DESIGN, ENGAGING EXPERIENCES,

INTEGRATED TECHNOLOGIES Elevate your guests’ entertainment experience with Samsung hospitality solutions

Give your guests a premium in-room entertainment experience with an athome feel with Samsung HE694 Series Hospitality TVs. Featuring an embedded DOCSIS® 3.0 cable modem to enable SMART TV features without the need for an external modem, the HE694 Series Hospitality TVs are an easy way for your guests to stream movies and TV shows, check Facebook and Twitter, and watch content from their mobile devices on a big screen.

Samsung HE694 Series TVs provide a simple and easy solution, called “IP over Coax”, which offers an IP content service without the high costs.

Deliver IPTV Services through Existing Coax Infrastructures The Samsung HE694 Series is an all-IP standalone display, so it’s easy to install and manage. Plus, it uses your existing

coax infrastructure to give your guests a wealth of premium in-room entertainment options besides supporting WiFi, an IP network also enables HD cable channels, communication via instant messaging, VoIP and video conferencing, and integrated room controls.

Managers can use this data to send tailored messages to guests, ranging from restaurant reservation lists to event information. The LYNK REACH server also allows guests to conveniently close their hotel bill, avoiding the need to visit the front desk at the end of their stay.

Deliver a Tailored Guest Experience through Convenient Content Selection and Sharing

Keep Guests Connected and Reduce Maintenance

The HE694 LYNK REACH Hybrid Channel is a service previously only available on a pure IP infrastructure. The Samsung LYNK REACH 4.0 solution gives Hotel Managers access to a mix of IP channels and RF channels, creating a hybrid channel map capable of offering guests more entertainment and information than what’s available on standard hospitality displays. LYNK REACH 4.0 expands your hotel’s content delivery through a vast template library and easy-to-manage user-interface, which accommodates any of your property’s unique branding needs.

Hotel Managers can even compose and activate a channel bank list to give guests a customised entertainment experience.

Promote In-Room Convenience through Personalised Services

LYNK REACH 4.0 allows hotel management to further personalise the guest experience by collecting customer data for onsite service recommendations. Hotel

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Through a range of innovative, simple and low-cost features, the HE694 displays enable guests to complete work tasks and enjoy a world of entertainment. Guests can use an integrated Ethernet bridge to create an in-room work station, complete with a VoIP phone access point and connectivity to IP devices.

Expand Personal Music Streaming Capabilities and Content Viewing Arenas through Bluetooth and Wireless Connectivity

The HE694 expands your guests’ in-room entertainment through Bluetooth and the display’s integrated Software Access Point (Soft AP) functionality. This provides secure private wireless connections between the TV and up to four mobile devices. Once connected, guests can transfer personal content, including music, movies and photos, from their mobile devices to the larger screen with DLNA™.

The availability of these features within the display helps hotels further transform rooms into versatile entertainment hubs.

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PHILIPS HOSPITALITY TVS:

THE RIGHT MESSAGE AT THE RIGHT TIME SHAPING COMMUNICATION WITHIN HOSPITALITY

Over the past decade, televisions have moved far beyond their traditional role of providing inroom entertainment. Within the hospitality sector, TVs have become a full fledged communications platform in their own right Everywhere you place a screen, from the reception and bar to conference facilities and guest rooms provides an opportunity to engage with your customers at a personal level hat differentiates hilips hospitality TV and signage solutions from standard consumer models is this ability to tailor your communications to match your ob ectives as well as the needs and desires of your guests ith hospitality TV’s, you can enhance your customer service, reinforce your brand values and increase your revenue by promoting additional services like your restaurant or spa n addition the latest advances in hilips hospitality TVs give you the ability to manage and upgrade all your TVs, plus customise content and messaging from a single centralised system

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Complete Control with CMND The CMND Display Management System – and it s modules ontrol and reate – is available to be used across the entire range of hilips professional displays and allows customers to update any connected hilips professional display in real time and remotely from any location D ontrol is a server based solution that gives managers the ability to control all of their individual TVs and signage displays from one centrally managed system t completely eliminates the hassle and cost of going from room to room or site to site to perform maintenance implement channel or content updates update information and Signage content or reconfigure settings D reate is a uni ue interface for managing all guest facing communications and digital signage n integrated ontent anagement module makes the creation of beautifully designed information pages or digital signage both simple and uick via an intuitive user interface that anyone can uickly understand and use rofessionally designed templates allow the creation and display of content in minutes Te t images videos slideshows and widgets can all easily be added while a drag and drop interface allows media and information to be placed e actly where needed ultiple pages and languages can all be included as portrait or landscape content to allow dynamic and interactive displays with the fle ibility to continually change as re uired

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CONVENIENT, RELIABLE SOLUTIONS FOR YOU AND YOUR GUESTS WITH LG’S INNOVATIVE IN-ROOM TECHNOLOGIES LG’s Pro:Centric® Application enhances the hotel guest experience of their in-room hotel TV. Guests can locate and enjoy available television programming, check on the daily weather and review hotel amenities - all from the comfort of their room using their LG HD TV. Pro:Centric acts as a digital concierge – guests are presented with a branded user interface on the television and can view “electronic billboards”, which present information on hotel amenities such as restaurants bars fitness and business centres; or use the interactive Electronic Program Guide (EPG) to select their favourite sitcom

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or find the premium movie channels The hotel staff can customise and update the billboards to promote amenities and services that benefit their guests. The ability to quickly and easily add or update information creates real savings in printing and distribution costs and enables more timely presentation of pertinent and valuable information to guests hen guests benefit hotels benefit y providing a simple means of access to entertainment and hotel services, Pro:Centric improves guest satisfaction and promotes a consistent revenue stream for your property.

LG OLED

D technology first successfully made nearly thirty years ago in 1987

by Kodak researchers Ching W. Tang and Steven Van Slyke, uses a series of thin light emitting films organic light emitting diodes This allows the OLED array to create whiter light while using less energy than existing LCD/LED backlit technologies. With regards to the” O” in OLED this is for organic as this uses hydrocarbons rather than heavy metals hence giving it the Organic name.

A typical OLED panel is composed of four primary layers. n The substrate, which acts as the structural framework. n The anode, which draws electrons. n The cathode, which provides electrons. n The organic layer between which is further divided into a conducting layer.

There are additional versions of OLEDs that are better for different kinds of devices e.g for kindles paperwhite, mobile phones (AMOLED) etc.

The true benefits are n ower power consumption n etter picture uality by far n etter durability and lighter weight n Flexibility

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CREATING A UNIQUE

ENTERTAINMENT EXPERIENCE Whether they’re staying for business or leisure, the TV is the first thing guests turn to when they’re looking to unwind in their room, and providing guests with the shows they know and love means they won’t need to go and spend elsewhere to be entertained.

With over 12 million Sky customers in the UK and Ireland, Sky In-Room provides hotels with an opportunity to offer their guests comfort and hospitality with a taste of home.

Hoteliers can look forward to an unbeatable line-up of entertainment on Sky to help them stand out from the crowd, including compelling dramas such as Westworld and The Young Pope, showing exclusively on Sky Atlantic. Hit US drama, Nashville joins the growing list of exclusive and addictive dramas on Sky Living. Plus, with Sky Cinema’s exclusive deals with the six big Hollywood studios, guests can watch upcoming blockbusters such as Star Wars: The Force Awakens and Pan, at least one year before they can watch them on other subscription movie channels. There’s also plenty of live sporting action across seven dedicated Sky Sports channels to enjoy.

Bronwyn de Cholewa, Director for hotels at Sky Business says: “When it comes to TV entertainment people want the convenience and quality that comes with watching programmes, sports and movies on a large screen television. In fact, over 80% of hotel guests prefer to watch content on a TV rather than on a mobile or tablet device and two thirds of guests who do stream content to their personal devices, only do so because premium content is not available in the room1. Sky In-Room provides an opportunity for hotels to provide a level of quality in-room entertainment that better matches the residential viewing experience with a wide range of entertainment and international channels and their own Sky bo fitted into the hotel room As hotels try to set themselves apart from their competitors and provide guests with a memorable experience, Sky In-Room ensures hoteliers are able to deliver the best experience for their guests, therefore driving revenue for their business.

1 TNS hotel study consisting of online interviews with 1000 consumers who had visited a hotel in the past 12 months and 125 hotel owners from across Great Britain.

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AIRTIME *Zoolander 2 image copyright 2016 United International Pictures

Airtime is the out-of-the-box, content-ondemand solution that caters for the entire hotel market, from brand-led properties with hundreds of rooms, to ten room guest houses - this system is totally scalable with no on-going cost implications.

WORLD CLASS CONTENT

Airtime requires no additional equipment other than a Smart TV and delivers world class content from providers such as Universal, Paramount and the BBC, and there’s more content coming to the platform with a new agreement for Disney movies.

A room equipped with a Smart Hospitality TV and a stable broadband connection is all that’s needed to enable guests to enjoy the latest movies, weeks or months before consumer subscription services. Along with blockbuster movies there s a great library of popular films and

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shows from the BBC, and an option for adult content too.

AWARD-WINNING TECHNOLOGY

Built on award winning technology, incorporating industry compliant content encryption, and a content management system that ensures the latest titles are always available, Airtime is supported by a world-renowned customer service team operating from the UK and delivering to over 50 countries globally.

HASSLE FREE VOD

Airtime offers the hotelier a hassle-free guest service. There’s no additional in-room equipment to maintain, no servers taking up space and resources in the hotel, and most importantly no on-going content fees.

PEACE OF MIND

The guest has a direct relationship with Airtime and rents movies and shows

in-room using their credit or debit card via a super secure payment mechanism that has been audited and is certified to Service Provider Level 1, the most stringent level of certification available So guests can be safe in the knowledge that their card details will remain secure.

There are alternative commercial models available, including the ability to offer movies and TV shows on a free-toguest basis, so Airtime is sure to work for your hotel.

COMING SOON

Alongside the Hollywood movies and BBC shows, Airtime will be adding live channels to its roster in 2017. This will enable traveling guests to watch content from their home territory without the hotel having to install additional satellite channels and the associated equipment. www.airtime.cloud @Airtime_Media ** Content pricing varies.

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Airtime is the cloud content app, taking the hospitality industry by storm

AIRTIME IS NOW

*A guide to Airtime

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AIRWAVE

AT WORK

AIRWAVE COME UP TRUMPS AT RESORTS WORLD Europe’s first Resorts World has opened at the NEC Birmingham.

The £150 million complex, features Britain’s biggest Casino and the est idlands first large scale shopping outlet. Resorts World also offers 18 bars and restaurants, a spa, a cinema and a four star hotel, all of which help to create a unique entertainment offering for guests and visitors.

Airwave were approached to supply and install cutting edge technology to the fifth addition of

K West Hotel & Spa

the Resorts World portfolio, with other sites including Malaysia and New York. The four star hotel is the first enting site in urope with 178 rooms and six 5 Star Suites.

Samsung TVs were installed with ir D a Smart TV system that provides hotel information using a small set top box. Within this unique solution Airwave were able to design a user interface, with the property logo, hotel information and images.

Airwave have supplied and installed London’s trendy 125 room K West Hotel with the latest Samsung Smart TV’s with our intuitive Video-On-Demand app, airtime™. irwave provided Samsung s easy to use S solution which promotes, informs, and personalises the guest’s TV experience to ensure you are embraced into ‘a world where rock and roll swagger meets urban cool. ‘ est wanted to give their guests an in room entertainment solution that mirrored their modern philosophy and chose to incorporate airtime™, offering guests access to an extensive catalogue of high quality movies from major Hollywood studios.

This includes the latest ‘early window’ releases that are available before DVD or domestic streaming services opular TV programmes from the such as Top ear ttenborough documentaries and award-winning dramas also make for compelling viewing on the nonsubscription service which is bringing hospitality V D in line with st century content delivery airtime™ is a cloud-base streaming solution that removes the need for on-site servers or set-topboxes, and it eliminates the associated costs and maintenance.

The airtime™ service is provided with no on-going costs for the hotel, and no need for the guest to have a subscription. For more information on airtime™ visit www.airtime.cloud and arrange a demonstration.

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or international guests Airwave have also supplied Chinese channels streamed from the internet in D via specialised equipment installed at the head end.

Within the Resort and shopping areas Airwave have also installed ltra D and X 65” screens to provide high quality digital signage. an Tait ey ccount anager at Airwave commented, ‘’Airwave’s solution of Samsung

ospitality TV s with ir D , a smart information system, provides guests at the hotel with a superb offering of digital channels and entertainment as well as informing on the wide range of entertainment and activities across the whole resort.

Marketing messages are reinforced across the digital signage screens strategically placed throughout the shopping mall areas.’’

JUMEIRAH FRANKFURT WILL NEVER BE POWERLESS AGAIN The Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city.

The ultra-spacious rooms and suites come with open-plan layouts floor to ceiling windows for city vistas n keeping with the high-tech theme, all come with information tablets, slick coffee machines, as well as the S ube lock Airwave were approached by Jumeirah Frankfurt for a clock and charging solution the ube was the perfect fit as it was also luetooth Designed specifically for the hotel industry the ube lock has a one day night set alarm programmable daylight saving volume limitation and D brightness setting The ube can charge up to devices at any one time including Qi wireless charging loved by Samsung device owners. These cables are also future proof and can be replaced as the industry updates.

The luetooth allows room identification and will automatically sign off connectivity from guest to guest. The speakers are front facing with a mini base enhancer allowing the guest to stream whilst watching or listening to content on their own device.

The ube has been such a success it is now also delighting guests in the Jumeirah Mallorca.

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PREMIER INN ARRIVES IN GERMANY Premier Inn has made its debut in the German hotel market by opening the doors for the first time at its site at Frankfurt Messe.

The 210-bedroom hotel, next to the Messe Exhibition Ground and with great transport links into the city centre, marks the start of Premier Inn’s broader expansion into the German market, with more hotels in the pipeline.

Airwave installed and implemented Samsung 40 inch Smart ED790’s in bedrooms, along with larger screens in the restaurant and lounge areas.

Using Samsung’s Lynk Sinc information is easily updated from one central point, the system is in both German and English.

There is a also a 3 tiered Video Wall, in the reception providing information about the hotel and surrounding area which can be updated by the hotel management team.

Premier Inn now has over 725 hotels and 65,000 rooms, with Airwave installing and maintaining the TVs throughout the estate.

East Sussex National

Village Hotel Watford

Village Hotel Watford is located just off Junction 5 from the M1 making it a great alternative to staying in the Capital. Elstree & Borehamwood Station is 1 mile away Elstree was one of eight Village Club hotels where over 1000 rooms have been refurbished and upgraded in 2015/2016.

Airwave coordinated the installation with Village and the main contractors to allow phased refurbishments of the rooms over a number of months, which meant that there was minimal disruption on the day to day running of the hotel.

The TV network has been upgraded to provide all Freeview and premium Sky channels in digital quality to all standard rooms with installation of Sky In Room to all Club Rooms. A specially designed Sky Hotel remote is used to control the Sky In Room HD box as well as the Samsung TV REACH features.

Samsung SMART 690 SERIES TV’s have been wall mounted in all rooms , 55” in club rooms and 48” in standard rooms. The SMART TV’s have the capability for sharing content directly to the screen from mobile devices via screen mirroring and Bluetooth.

Samsung LYNK REACH has been installed at each hotel giving the guest a user friendly guest information system from TV start-up. Village have the capability to promote and inform guests , update information and special offers , across all hotels from central marketing or individual hotel.

As a result of the successful implementation of the initial 8 hotels, Airwave are now upgrading a further 11 hotels , 1500 rooms to be completed by the end of 2016.

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East Sussex hotels don’t come any better! Set in 1100 acres of English countryside, the resort offers a perfect retreat for both business and leisure guests.

With 104 beautiful bedrooms a health club, spa and two Championship golf courses, the resort also offers a wide range of meeting and event space ideal for day meetings, residential conferences, weddings or that very special social event To further compliment the sites grandeur Airwave were commissioned to install all bedrooms locker rooms and bar areas with a Samsung nteractive ospitality TV solution Designed e clusively for ospitality businesses Samsung s R management solution provides the resort staff the ability to self- administrate their welcome screen and amenity information. Guests can now rapidly view all health club, pro shop and spa information simply in-room via the TV remote control. The hotel can now easily update daily events and special promotions without having to visit each room Barrie O’Neill, Account Manager at Airwave, ‘’ The East Sussex National Resort appointed Airwave to implement a solution consisting of market leading televisions which communicated comprehensive information in room and around the whole site The special feature is the Samsung REACH content management tool – it’s very easy and intuitive for marketing staff to update and guests to use. The multi-layered pages allow the resort to really highlight all its e tensive services and the different offers available around the resort

Victory Services Club The Victory Services Club (VSC) is a prestigious Military Members Club for retired, and serving members of the Armed Forces, located in Marble Arch in the heart of London’s West End, a 2 minute walk from Oxford Street.

VSC approached Airwave for a simple TV upgrade and selected the latest Samsung ynk Reach Solution The R platform allows VS to share information on a easy to use guest interface, whether it is upcoming events, dining options or simply the weather, members are kept fully informed via the information onscreen.

Barrie O’Neill, Regional Accounts Manager at Airwave commented “As an exmember of the forces, I am particularly pleased to have been involved in this project and delighted that VSC have selected Airwave with the brilliant Lynk-Reach solution from Samsung.”

www.airwave.tv

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MEETING ROOM MAGIC With technology relentlessly racing ahead, meeting room facilities at many hotels and conference locations tend to disappoint and not live up to expectations. Revenues from company meetings are often very lucrative so ensuring that facilities are capable of dealing with the array of devices and formats used by participants hoping to have a trouble free meeting is critically important.

MEETING ROOM SIGNAGE

The first issue is ising rri ing visitors which room the meeting is taking place, which is easily resolved through a simple digital signage system. Samsung Magicinfo is a perfect option here and was the solution adopted by the Sheraton Heathrow Hotel, to display the status of each room and the company involved. The system can be managed locally or over a network and has inbuilt scheduling software.

SAMSUNG INTERACTIVE WHITEBOARD

Once inside the room, it appears that the trusted projector is on the way out, as business meetings move to a more collaborative format, which requires an Interactive Whiteboard to form the central dynamic. These can enable simple connectivity from various sources, as well as display and distribute all types of content. It also replaces the paper white board and associated pens, which can be consigned to the history books.

An increasing number of Hotels have contacted Airwave and had these all-encompassing units installed with excellent feedback from their meeting room clients.

DEMOPAD

The more sophisticated rooms can lso enefit ro the o r roo type control system from Airwave’s partner Demopad, which enables simple management of all devices and inputs via the elegant iPad control system, which Airwave has installed in a number of prestigious boardrooms.

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BARCO CLICKSHARE – CLICK AND SHARE

We have all experienced walking into a Meeting Room with an important presentation to deliver, only to s en the first inutes of everyone’s time trying to connect the laptop or tablet to the projector or monitor.

Barco’s Clickshare is the ideal solution here, as it wirelessly transmits the presentation directly to the screen, with simplicity. There is no need for cables, training or software download and it supports up to 4 screens and 64 participants.

Airwave has many successful installations allowing hotels and conference centres to up their game.

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SHERATON CASE STUDY HEATHROW HOTEL EXECUTIVE SUMMARY

As part of the hotels current extensive refurbishment program Airwave Europe was awarded the contract to upgrade the hotels In-Room TV entertainment and information experience, Conference Room AV equipment and Wi-Fi services. Whilst the hotel remained open and with existing systems running in parallel, Airwave’s selected design and installation program management permitted a seamless implementation through a phased period of 9 months supporting the hotels desire to bring 426 rooms and facilities back on-line as soon as possible.

ABOUT THE CUSTOMER

Firmly established as one of the most convenient hotels at Heathrow, and with a room catalogue of classic, club or suites, the Sheraton eathrow otel is ust minutes from all terminals, and is the ideal choice when looking for a hotel close to the airport. ocated less than mile from Terminal the Sheraton Heathrow Hotel connects visitors easily to their flights local landmarks and entral ondon eaturing modern and fully fle ible meeting rooms many clustered around a natural daylight atrium, the hotel is also a hub for conference excellence.

ll these features benefited the hotel in both attracting and retaining the needs of today’s media and tech savvy hotel guest.

TV SYSTEM

Samsung Smart D and inch In-Room TVs were commissioned equipped with Samsung’s Lynk Sinc content management system. The TVs slim bezel and profile design the additional wireless features including Bluetooth and SmartView for content mirroring made Samsung an obvious choice.

Utilising Airwaves graphic and content creation team the hotel is now able to engage with guests with a variety of information via the bespoke and intuitive screen menus and all from the bedside. By incorporating the Lynk Sinc management solution the hotel is able to efficiently deliver guest messages, refresh event and facility information, manage individual or groups of rooms remotely and monitor the in-room TV network status easily from the monitoring menu of the Sinc software.

WI-FI

THE CHALLENGES

As part of the hotels refurbishment challenges Airwave were required to maintain existing in-room television and Wi-Fi services and to introduce new systems with minimal impact to the guest and visitor experience. As part of the remit the new services provided guests and visitors with more intuitive information in parallel with enhanced Wi-Fi performance.

THE SOLUTION

Collaborating with the hotels purchasing, management and marketing teams Airwave installed and commissioned a broad range of integrated solutions including Samsung Smart interactive TV’s, Samsung external and internal signage screens for meeting rooms and atrium, Samsung’s innovative e-Boards, totally new Ruckus Wi-Fi deployment across the site and systems to facilitate easy hotel and guest Wi-Fi support management.

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MagicInfo software. Each screens content is updateable from a single source clearly providing arriving guests with event time tables and information.

CONFERENCE MEETING ROOMS

Attracting companies to utilise the facilities was one of hotels ma or ob ectives y investing in Samsung’s large innovative interactive (Eboard) Displays, the all-in-one business environment solution included everything trainers and presenters needed to transform a static presentation into an inspiring, online multimedia experience. By implementing these and inch screens the hotel is able to nurture more efficient and productive meetings.

To complement the conference room facilities further the hotel installed 21 inch smart signage screens outside meeting rooms including Samsung

ireless is no longer ust another amenity – it has become the pre-requisite. To ensure the hotel was provided with the highest performing Wi-Fi system Airwave installed a solution built on Ruckus hardware and software.

Designed by Airwave’s dedicated in house engineers and with over AP’s the system ensures maximum connectivity, reliability and security for both hotel and guests. To complement the Ruckus package Airwave also provided its own cloud based Captive ortal to fully configure bandwidth tiered services, usage logs and multiple device management.

Coupled with complete remote control and Airwave’s 24/7 support line the hotel has a world class Wi-Fi service.

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DIGITAL SIGNAGE

DELIVER THE RIGHT MESSAGE,

AT THE RIGHT TIME

Enhance your corporate image with dynamic visual content, utilising Airwave’s range of Digital Signage solutions. Digital Signage is a modern, high-impact method of advertising with advances in technology meaning signage screens are becoming bigger and better than ever. The technology allows you to deliver content via many platforms, such as interactive touch displays, large video walls, dual sided OLED’s, Transparent Cooler’s and much more.

LG 49 inch Transparent Digital Cooler

Samsung Interactive Touch Screen Bring a “large screen touch” experience to your meeting /class room. Browse the web, show documents, share ideas and collaborate on the big screen. A Samsung Interactive Display does it all.

The latest Interactive Whiteboard Software delivers an engaging experience. Airscreen wireless technology connects up to four Windows devices – allowing presenters at the front to access and share content from colleagues/classmates at the back. Plus, a pre-installed player built on Android offers touch screen browsing and a truly intuitive “large screen touch” experience. Samsung Interactive Displays are seamless, wireless and built for the business and education environments.

Dual sided OLED

With cutting-edge OLED technology, LG Electronics introduces innovative Dual-view Flat OLED Signage which has perfect picture quality and revolutionary pencil-thin design, adding artistic value to its display functionality. The screen allows you to mirror content on both sides or split the screens dependant on location. The screens come fully integrated with a built-in media player and a floor ceiling stand

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Could the new LG Transparent digital cooler become every chilled goods and beverage brands’ answer to innovative, engaging and informative digital signage solution?

The emergence of digital signage as a central advertising platform in every retail space has created a thirst for brands to become more innovative and daring in how they deliver their messaging to a captive audience.

This is where the LG Transparent digital cooler presents a unique proposition.

The cooler comes with all the standard features expected in a commercial cooler, in addition to a inch full high definition screen. The clever bit of this piece of technology is how the 49 inch screen allows the viewer to clearly see the cooler’s contents, whilst viewing full high definition imagery on the screen.

The on-board content management software allows you to remotely edit and send video, audio, text, web pages, RSS feeds and widgets to the screen.

The cooler presents a revenue generating opportunity through selling of advertising space on the cooler display to chilled food and drinks brands. may have ust defined the future of commercial coolers.

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Signagelive – System on Chip (SoC)

Center Parcs Video Wall

ter the un re e ente su ess o its o urn site o ening in , e ere ro he enter r s to u gr e the orts Vi eo ll ithin e r, to urther enh n e the guests e erien e The e isting videowall was upgraded to provide a 16 screen solution in a configuration built in using ull D screens combined with a ull D Videowall on either side The completion tied in nicely with the finals of imbledon and guest reaction indicated they were e tremely impressed to be able to watch multiple games across the screens. Going forward Center Parcs are now able to offer high definition viewing from a good distance on any individual source.

EASY TO INSTALL

With no PC to worry about, all you need to do is connect the Smart Display to the Internet, enter the Signagelive activation code and you are ready to go.

ENERGY EFFICIENT

ith the latest D Display technology and no PC to power, a Smart Signage Display connected to Signagelive uses up to less power consumption compared to other digital signage solutions.

CHEAPER TO INSTALL, MAINTAIN AND RUN

Remove a PC and remove the purchase cost comple ity of installation and

ongoing maintenance costs. This results in an overall cost of ownership that is cheaper than any other digital signage solution.

MULTIZONE, LIVE TV, SCREEN CONTROL, MONITORING AND REPORTING

Whilst we have eliminated the need for a PC, we have ensured you have all the features and benefits you demand of an enterprise grade digital signage solution. eatures include multi one layouts live TV TV and D in and full on off control and remote diagnostics of the Smart Signage Displays

Philips CMND

The is l n ge ent l t or is the ne t inno tion in hili s ro ession l is l ign ge olutions Whether it’s one display or a thousand, you can manage your full suite of displays from a central location. If you need to update, create, or push out content f you need to manage settings or schedule firmware updates D ontrol has got you covered The screens are available from up to they can be great for reception s service counters (as pictured), education and corporate environment’s.

Wayfinding

fin ing s reens re o ten lo te in re e tion or entr n e re s n n e onfigure to is l ire tions or st ti r ers su h s li ts or toilets Perfect for public areas in hospitality, retail, healthcare and education the displays show directional information via signage software that is easily updatable ayfinding has become more of a necessity due to its appeal as a digital signage platform.

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www.airwave.tv

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AIRWAVE HEALTHCARE

ALDER HEY IN THE PARK Alder Hey Children’s NHS Foundation Trust, in Liverpool, were looking for a partner to design and implement a patient entertainment system for their new Hospital. Airwave Healthcare, a leading systems integrator delivering a range of functionalities and unique platforms to meet the differing needs of their service users, were the obvious selection.

AS PART OF THE PROJECT BRIEF, ALDER HEY STATED: lder ey in the ark is inviting warm, happy, calming and educational, essentially a home-from-home for children who need care. Next generation technology improves the way we deliver healthcare – from keeping patient records to dispensing medicines by robot” With this in mind Airwave designed an IPTV system to include the potential to take content from a variety of broadcast sources, including playing the Hospitals own cartoon channel, and all delivered over easy to use hospitality TV sets.

AIRWAVE INCLUDED TWO “NEXT GENERATION” SOLUTIONS IN THE SYSTEM DESIGN:

1) Streaming of live tv to mobile devices (over the estate Wi-Fi network) that included the functionality to stream live TV, over the estate Wi-Fi infrastructure, for viewing on a mobile device (Tablet) – believed to be the

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first e ample of this technology across the NHS., and 2) A solution to use “eyegaze technology” for control of TV functionality for patients that must remain totally static.

The Trust had a requirement to provide patient entertainment / information free at point of use primarily at, but not restricted to, the patient bedhead. Providing access to Television, Radio, Internal Hospital Radio and Patient Information services.

As part of the design process Airwave provided consultancy services to ensure the end specification delivered a system that included a PES that actually exceeded the initial expectations of the Trust within budget and timeframe limitations.

The inclusion of “next generation” technology has a significant impact in the area of patient experience.

Including provision for wireless streaming of live TV to a mobile device enables clinicians to help keep patients, in this instance children, engaged and calm by providing continued TV viewing even when the patient has to be moved from their bed to other areas of the hospital for treatment, consultations etc. Engaging patients helps to keep them calm in potentially stressful situations. This delivers benefits to both patient as well as the clinicians / nursing staff, as a calm patient enables a smoother and quicker process in administration of clinical activities.

Circle Bath

Airwave Healthcare supplied and installed the Samsung Lynk Sinc Smart TV system at Circle Bath Hospital. The Norman Foster designed Circle Bath building is revolutionary, and really puts the hospitality into hospitals, achieving a more hotel-like experience during a patient’s stay. Circle approached Airwave to upgrade their in-patient bedrooms to guarantee that the patient entertainment system matched the hospitality feel around the site.

As a result, Airwave recommended the Samsung Lynk Sinc Smart TV system, which Airwave had previously installed into a number of hotels across the UK. The system allows the hospital the opportunity to showcase their excellence across the TV screen, reducing in-room literature and displaying useful information such as food menus and post-surgery exercise across the TV screen. Airwave utilised Samsung 32” LED commercial Smart TVs to make sure the patients achieved the best viewing experience, plus the hospital has the added security of a 2-year commercial on-site swap out warranty. Airwave gave full in-house training to the Circle marketing team, allowing them to update the system on a regular basis, either remotely or on the hospital site.

Susie Burwell, Project Co-ordinator at Circle Healthcare said, “Airwave were a company who were very professional and approachable, when we were looking into replacing all our televisions in our inpatient rooms. Their quote was very competitive and they gave me a lot of support in making the correct decision about what type of TV system we required. The Samsung Lynk Sinc system has been a revelation and we can showcase all the good things about our hospital for patients to watch at their leisure. Airwave were always on hand to answer any questions and managed some tricky situations in a helpful and efficient manner I would highly recommend Airwave to anyone.”

www.airwave.tv

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BEST OF BRITISH -

BBC World News is available worldwide and outstanding BBC channels BBC Earth (premium documentary programming), BBC First (comedy and drama) and BBC Brit (male-skewed factual entertainment) are available in many International markets. Airwave can help facilitate the licensing for e hibition of these channels in markets, where they are available for your hotel or hospital.

CONTENT IS KING

DISTRIBUTION IS QUEEN! Airwave provides content to a global network of partners in more than 50 countries around the world. We provide entertainment to over 5 million hotel guests each year for most of the world’s leading hospitality brands, including Marriott, Sheraton, Hilton and Four Seasons.

Whatever your requirements, we have the right content package for you and provide full internet delivery, technical support and access to our vast content portfolio, via our bespoke CMS, supporting REST API. Airtime is the newest and most innovative cloud app for delivery of video on demand

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content to the hospitality market! Airtime movies from Disney, Paramount, Universal Studios, eONE, Marvel and great BBC programmes and International channels are easily accessed through smart TV’s.

The game changing VOD app – airtime™, the cloud streaming service has proven to bridge the gap between outdated local serverbased VOD solutions and the hotels conscious of providing their guests with first class in room entertainment..

Airwave supplies unbeatable International content with fle ible packages including blockbuster Hollywood movies from leading studios and great BBC programmes. Our movie content is provided in multiple languages, including English, French, German, Italian, Spanish and with Arabic and Dutch subtitles.

Whether you are a hardware provider looking to enhance your system with Video on Demand services or great channels, or a hotel, or hospital looking to enrich your client’s stay; simply sign up to our partner programme today to benefit from our outstanding turn key content provision service, and offer the very best in-room entertainment.

CHINESE CHANNELS AVAILABLE WORLDWIDE

Airwave now provides the planets biggest tourist market with the content they want! We provide premium Chinese TV channels to the hospitality sector. New channels like Dopool Kids and Dopool Drama, along with Iconic regional channels such as Hunan, Dragon TV and Guangdong TV which reach an audience of 1 Billion Chinese and are now available for hotels to include as part of Airwave’s unrivalled portfolio of International linear channels.

INSPIRING ARABIC CHANNEL -

Al-Araby TV serves as a platform for a new generation of youth across the Arab world, shedding light on their views, the world and the future. Al-Araby TV has political, cultural and entertainment programmes and has one driving loyalty, dedication to truth in programming for the benefit of it’s viewers and can be added to your current in-room TV channel line-up with no subscription cost.

www.airwave.tv

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Bowers and Wilkins; Zepplin

AIRWAVE’S

AUDIO AND CHARGING HOSPITALITY SOLUTIONS When a guest walks into their hotel room they rarely evaluate the metre cost of the curtains or cushions, possibly they will note the TV brand, the ill efinitel llo in the quality of the bathroom products. The industry so often forgets that the last thing the guest sees at night and possibly the first they wake up to in the morning will be on their bedside table and it will speak volumes if it has an out of date dock or if it doesn’t have Bluetooth. e like to think we can match your attention to detail and with the help of our wide portfolio of udio brands can create a great first impression for every guest like a fine wine they come in many shades si es tastes and budgets. ere are a few suggestions we feel are worth considering should you want to add a little personality to a room BOWERS & WILKINS a very British firm but very well known by audiophiles internationally and has a reputation for designing audio that looks sculptural and

understated adding a statement piece to the room They are also the audio partner for all Mandarin Oriental Hotels.

The larger and iconic ZEPPELIN ideal for suites not only a statement piece but a step up on the audio clarity it uses pt enable Bluetooth ( giving Cd lossless uality and irplay Spotify provision TIVOLI AUDIO an merican company with an talian name with Scandinavian style using a variety of real wood finishes ALBERGO+ D luetooth simple to use without a remote but designed so the hotelier can change various hospitality options if needed for e ample volume restrictions has si different language options for the menu clock set for one day only and luetooth sensitivity can be adjusted.

ROBERTS have a eritage of more than years and a reputation built on producing the highest quality radios The original Roberts REVIVAL was designed in the 1950’s yet years on it remains at the heart of many bouti ue

Tivoli Audio; Albergo

hotels its vintage look is available in a variety of colours each individual wooden cabinet is lovingly hand finished with gold plated fittings RUARK AUDIO is a family owned lu ury audio brand that has been manufacturing the very finest in ritish i i for over thirty years n oyed by music and design enthusiasts alike Ruark s range of beautifully crafted table top radios and music systems have been hand picked by some of the world s leading hotels with its presence within the hospitality industry soaring in recent years The R1 MK3 luetooth D clock radio with rear S socket allows charging of your smartphone otel software for the R is available on re uest enabling a ma imum volume level so not to disturb other guests and reduce the alarm function to once only Should there be a power outage the clock retains time date and alarm settings it will also ad ust for daylight savings This has been a favourite of the arriot ark ane ondon

Roberts Radio; R1 MK3

Ruark Audio

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0845 555 1212

Kube Clock

The Kube Clock is a premium universal charging system designed specifically for the hospitality business. Standard features include an alarm clock that sets for one day only and will turn off automatically after 3 minutes if the guest is not present. Easy for housekeeping to change daylight saving time via a button on the base of the unit. The display will dim automatically when room light are lowered or off.

The Kube can charge up to six devices including two USB sockets on rear of the unit, this includes charging cables i.e micro usb, lighting connector and 30pin all easily replaceable if damaged or need upgrading. A feature that will be seen more in 2017 is the QI wireless charging option, available for Samsung and other devices, a future proof solution!

Guests are now more likely to bring their own content on their devices and therefore require a Bluetooth

Kube Charging Tray

CASE STUDY

FLEMINGS

speaker next to the bed bringing to life their favourite film bo set or podcast The Kube has two forward facing speakers with a base speaker to give an enhanced rich clear sound when placed on a hard surface.

The Kube charging tray comes with a set of five portable charging units ideal for meeting rooms restaurants and bars.

Designed specifically for the hotel industry this portable chargeable solution includes QI inductive charging and can charge up to 6 devices concurrently.

Each portable unit comes with built in charging replaceable charging cables for all mobile devices making it future proof for tablets and mobile devices. The ultra high capacity battery gives 9 hours charge time outlasting most board meetings!

For multiple orders the units can be digitally branded on the display screen.

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The Kube can be easily secured by Kensington lock in the rear socket, cable tether or screws.

All these features and more using just one socket with the tidy footprint of 10.5 CM’s By 10.5cms’ by 6cm’s.

Kube Essentials mobile device charging solution

The next generation Kube essentials provides an easy access universal power socket. It also has 2 USB ports, 1x Micro USB connector and 1x Lightening connector endeavouring to cover every guests mobile device needs.

A separate QI wireless charging pad can be added to provide a sixth option for charging.

The alarm clock sets for one day only and will turn off automatically after 3 minutes ,very useful should your guests have decided to head off early for a Full English !

Flemings Mayfair Hotel, Suites & Apartments - a luxurious boutique hotel and one of the best kept secrets in Central London - is the destination for exceptional eating and drinking, featuring the glamorous and indulgent Drawing Room, opulent and stylish Ormer Mayfair and sumptuous Manetta's Bar. The Private Dining Rooms are great for meetings and special occasions, business or pleasure.

For their refurbished rooms Flemings requested a clock radio that didn’t require a guest manual to use it, a radio that looked classic and fitted the luxurious club room furnishings and the same time offered the up to date option of Bluetooth so that guests could stream their own content bringing a little home from home to their stay The Tivoli Audio Model three Bluetooth in black ash wood with a silver fascia ticked all the boxes especially the Analogue clock reminiscent of a classic car dashboard, the clock bezel rotates to set the alarm time with one push button to set and cancel, simple!

In keeping with the model three in the bedrooms it was decided to add the Tivoli Audio Music System+ in Black sh to the suites providing a stereo Bluetooth option for the sitting room. lemings new restaurant rmer Mayfair featuring Jersey inspired dishes created by Michelin-starred Chef Shaun Rankin also features the free use of a Kube portable charging unit. With its small foot print the truly portable Kube sits on the dining table so that dinners can charge up to six devices simultaneously, not just ideal for business lunches but for any guest that suddenly needs a boost before losing battery power, we all know that feeling.

Airwave are delighted that amongst many others hotels such as the Jumeirah Frankfurt and Mallorca as well as the Maybourne Berkeley are currently using the Kube clocks in room.

www.airwave.tv

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OTRUM TAKES AVIATOR HOTEL TO NEW HEIGHTS

Otrum Enterprise, the market leading guest-room entertainment system has been successfully installed at the Aviator, Farnborough…a hotel created by TAG Group for elite travellers moving between London and the world's leading destinations.

Airwave partnered with incumbent network and telephony provider, Orbiss Ltd, to implement Otrum’s robust and scalable solution, and to design a guest interface that mirrors the hotel’s striking design and ambiance.

Otrum Enterprise offers the functionality, stability and ease of use that today’s guests expect, and for the hotelier, the decision to integrate with Smart Hospitality TVs from Samsung and results in a significantly reduced investment. The ability to use existing infrastructure such as Coax, Ethernet and i i also minimises cost and is fle ible enough to include the creation of hybrid solutions with mixed infrastructure, that even extend to internet based HD and 4K streams.

The viator benefits from seamless screen mirroring for both Android (using built-in Miracast / Screencast technology) and Apple iOS (using Apple TV), and the guest also has a Bluetooth sharing option that enables them to use the high quality TV speakers within the Samsung TV to play back their favourite tunes.

Built on a HTML5 foundation and using industry standards, Otrum Enterprise software offers guests the best possible experience across multiple platforms, delivering a seamless user interface across TVs, tablets and smart phones.

Powerful tools provided for branding and customisation, including graphical languages such as Arabic and Russian.

A free-to-guest video on demand service has been implemented with an extensive library of Hollywood movies, and apps from Samsung’s Smart Hub are available for catch-up TV, news, sports and games.

The Aviator’s management and staff have control of the deployed interactive

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solution, and using web based editors and content management systems the in-house team can update the user interface and manage guest rooms at a Housekeeping level. Using the Guest Analytics the hotel can gain insights into guest behaviour and system usage, and tailor the TV channels and services to fit guest usage patterns Additional features and options are available within Otrum Enterprise, including but not limited to: n Wake Up & Welcome Greet guests with a personal onscreen message. Wake up / group wake up including local weather forecast and news headlines. n Messages Communicate with all guests/groups, e.g. conference delegates. Urgent message option will force all TVs on,

n

n

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and display your urgent message e.g. fire alarm Storefronts Sell, book, offer and promote almost anything, e.g. in-room dining, late checkout, table reservation, housekeeping, pillow menu, etc.

View Bill & Express Checkout Display all room charges for the guest to verify. Initiate Express Checkout request to the hotel’s property management system.

Cloud Feeds Live data feeds e.g. weather forecast, flight arrivals departures world news etc. Live streaming of Internet radio.

Channel Sorting & EPG Sorting of TV channels via the PMS, by language or genre etc. Electronic Programme Guide for live TV channels.

0845 555 1212

TREEHOUSE TECHNOLOGY FROM AIRWAVE

Center Parcs Elveden has unveiled their new treehouses this week which “deliver another level of luxury”. The two-storey treehouses include woodburners, Sky TV, private decking with a barbecue, an external games den and an outdoor hot tub.

Suitable for up to eight guests, the treehouses feature four bedrooms with en-suite bathrooms, looking out over views of the surrounding treetops.

Airwave are the chosen AV partner for Center Parcs and this latest installation brought numerous different in-room technologies together to create the ultimate guest in-room experience.

Each Treehouse games-room includes a 65’’ Ambilux TV, an evolution of Philips long-running Ambilight ‘mood lighting’ technology. it swaps back wallilluminating LED lighting strips for nine Pico projectors that actually extend out the image displayed on the TV . The TV also provides Sky, an X-Box and Blu-Ray player, it really has it all!

The Lounge area boasts a 42’’ Philips TV installed above the woodburner, providing Sky TV and a Blu-Ray player for the ultimate movie experience. The TV has also got access to the bird cam, a camera installed in midst of the Elveden site, allowing guests to bird watch from the comfort of their chairs.

With all of the technology within the room, Airwave brought this together with the Demopad control system, which enables simple user interface for the guest to enjoy all features at the touch of a button, whilst in the background managing all audio and video sources.

The Demopad is installed on a lockdown iPad, with magnetic docking device to provide charging capabilities.

In each of the guest Bedroom there are 32’’ screens, with access to all Freeview channels and a dedicated bathroom speaker. Both the lounge and games room are installed with cutting edge Yamaha 5.1 surround sound systems giving a fantastic audio experience.

Toby Hart Operations Director commented ‘’ Working with Center Parcs with such an innovative project was a pleasure, helping to provide the ultimate guest experience’’.

0845 555 1212

www.airwave.tv

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