Airwave Healthcare

THE CHANGING FACE OF PATIENT ENTERTAINMENT SYSTEMS Technology is a critical component in the provision of a comfortable patient experience, helping to alleviate the stress and boredom faced by patients and residents, whilst delivering critical information across healthcare properties.

For a number of years, hospital TV systems operated on pay-as-you watch platforms, charging prohibitively expensive daily rates to access a restricted line-up of linear and premium TV channels. Residential solutions were typically cumbersome and provided no added value.

THE BYOD REVOLUTION

The key to today’s patient entertainment system is choice, and the provision of a platform that allows the viewing of both free-to-air and on-demand content – via the patient’s own smart device, hospital-issued tablet or bed-side TV.

In partnership with commercial WiFI provider, Wifi SPARK, Airwave is able to replace or complement bedside TV systems with robust WiFi services and media platforms, operable via the patient’s smartphone or tablet.

Airwave’s core product o ering incorporates BYOD on a tablet solution with full TV services, TV streams, an integrated interactive information portal and various content options – all underpinned by a robust WiFi connection.

OPTIONS, FLEXIBILITY, CHOICE The key benefi t of this intuitive internet browserbased platform, is the fl exibility and options it o ers, enabling greater patient or resident engagement. The provider is able to tailor a system based on the specifi c requirements of a property, choosing as few or as many feature modules (such as meal ordering, nurse call, healthcare video content or news feeds) as required.

This model o ers cost-e ective, future-proof technology and enables a property, to move away from arm-mounted, bedside TV technology, if desired.

“The fl exibility and cost-saving a orded by our WiFi-based solutions is a game changer” said Head of Healthcare Sales, Jes Redgard “our clients are now able to o er a feature-rich, future-proof system via the bedside TV or a portable device.” 24 www.hospitaltv.co.uk

SIGNATURE CARE HOMES Signature o ers luxury assisted living, nursing Signature’s marketing team to design a and dementia care across 18 locations in graphical user interface and a series of London and the home counties. All homes branded information pages. o er premium, award-winning care amidst In conjunction with this, additional service luxurious surroundings. functionality was implemented via an Otrum

Airwave Healthcare was approached to Touch system. Touch o ers a number of provide a premium TV entertainment system, operational e ciencies, in this instance, used in keeping with the fi ve-star service o ering in to send food and drink orders from Signature’s new site in Wandsworth Common, Signature’s F&B sta to the property’s London. kitchen.

Airwave proposed a mixture of 43 and Other features available include: room 55-inch Samsung SMART EJ690 Series TVs, status management, automatic task allocation integrated with Google Chromecast, and (based on sta availability), maintenance wall-mounted in the resident bedrooms. reporting and two-way messaging.

Key to Signature’s remit, was the ability to Airwave Healthcare and Signature communicate with residents, promote worked closely together (mostly on a remote activities and provide a meal-ordering service basis due to covid-19 restrictions) to deliver a via the bedroom TVs. With this in mind, cutting-edge TV system that has since Airwave implemented an Otrum Enterprise become the group standard, due to be rolled interactive system, working alongside out across further sites in 2021/22.

CIRCLE HOSPITAL BIRMINGHAM Built on the site of the former BBC Pebble Mill Studios, Circle Rehabilitation is the UK’s largest specialist rehabilitation hospital. The multi-million-pound development was founded by a group of doctors and managers who believe in a ‘fresh approach to healthcare’.

“There is much evidence to suggest that recovery times and patient outcomes are improved as consequence of a well-designed hospital environment” said Sales & Marketing Director, Paul Chambers “we held this fi rmly in mind when proposing a patient entertainment system for Circle.”

Having installed TV systems into several Circle sites previously, Airwave was tasked to provide a patient entertainment system for the in-patient room and displays throughout public areas and the boardroom.

Airwave recommended and installed the Philips HFL5014 series of SMART TVs and an Otrum CTRL interactive information system, incorporating an intuitive graphical interface with a series of information pages, used to disseminate information to sta , patients and visitors. ROYAL FREE HOSPITAL, LONDON – NHS FOUNDATION TRUST

The Royal Free London NHS Foundation Trust (RFL) is one of the UK’s largest trusts, delivering care to more than 1.6 million patients each year. Having pioneered research and treatments since 1828, Royal Free is a leader in the provision of targeted cancer therapies and new surgical procedures.

Operating alongside Barnet Hospital and Chase Farm Hospital, The Royal Free Private Patients Unit was established in the 1980’s and o ers a range of clinical services across multiple fl oors in London’s Hampstead area.

Wanting to meet the exacting expectations of a high profi le, international private patient base (and dissatisfi ed with their incumbent provider) RFL asked Airwave to propose a cutting-edge patient entertainment system.

Key desirables in this instance included access to specifi c international (foreign language) channels and a BYOD (bring your own device) platform.

“Our project management expertise was almost as important a factor as the technology involved, on this occasion” said Head of Healthcare Sales, Jes Redgard “we were required to carefully manage deployment of technology around patients, multiple fl oors and critical medical equipment.”

Airwave Healthcare delivered a system from ‘roof to fl oor’ incorporating a 2.4m satellite dish, IPTV headend integration, internet capability and bandwidth for WiFi services, and a patient entertainment system via an Otrum CTRL interface implemented on Samsung and Philips SMART TVs.

The system implementation included healthcare articulated wall-arms for the specifi c requirements of the dialysis unit.

Working with the RFL’s IT network team, Airwave ensured that clinical systems’ bandwidth requirement was not impacted by the provision of additional broadband, leaseline & internal network infrastructure to support the TV system.