Airwave at Work, 5 Star Service

Five Star Service

THE DORCHESTER Situated in London’s exclusive Park Lane area, the Dorchester is one of the world’s most revered hotels. Famous for its luxury, attention to detail and lavish customer care, the fi ve-star hotel provides one of London’s most opulent hospitality experiences.

The Dorchester’s list of services is a sight to behold, including a gold standard concierge team, an army of butlers, cha eurs and even an inventory of classic cars – including a fl eet of Rolls-Royces and Bentleys amongst others.

So naturally, when Airwave was tasked to upgrade the hotel’s guest-entertainment system, an all singing, all dancing system was a requisite.

Whilst the Dorchester’s existing TV system was in need of a refresh, the premium Bang & Olufsen TV hardware had plenty of life left. With this in mind, Airwave implemented LG STB-5500 set-top boxes, enabling increased functionality within the existing TVs, essentially, turning each TV into a hotel-certifi ed, SMART IPTV platform.

LG’s set-top box solution facilitated the integration of Otrum Enterprise on each display; built on a HTML5 foundation, Otrum’s fl agship interactive information system delivers a seamless user experience across TVs tablets and smart phones, whilst o ering powerful tools for customisation and branding.

These were put well to use as Airwave’s design engineers built a series of information pages, detailing the hotel’s lengthy list of services and facilities.

Of course, a hotel information system doesn’t just provide information, it also provides a platform for terrestrial and premium TV channels, radio services and content sharing.

Ticking the content sharing box, Airwave implemented a hospitality certifi ed Google Chromecast service, providing guests with access to the ocean of content available via their SMART device – including Netfl ix, Amazon Prime, YouTube, BBC iPlayer and content from a further 1000+ apps.

For terrestrial TV fans, Airwave implemented a multi-day EPG on each display, providing a 7-day guide to the hotel’s TV channels. These include a premium SKY HD service and a mixture of Freeview and international channels, delivered courtesy of Airwave’s installation of a RF and IPTV headend in the hotel’s comms room.

Throughout the design and installation process, Airwave worked carefully to integrate the hotel TV system with the Dorchester’s ‘Control4’ smart room automation technology, o ering guests a single control system for the room’s technology.

45 PARK LANE Located moments from its big sister, the Dorchester, 45 Park Lane is a smaller, more intimate property.

Whilst the Dorchester boasts tradition and yesteryear’s glamour, 45 Park Lane is trendier, contemporary and more relaxed.

Relaxed in vibe, but not in luxury, or the customer care that any guest of a Dorchester Collection hotel would expect. Indeed at 45 Park Lane, each room o ers the services of a personal butler for the duration of the guest’s stay.

A di erent ambience maybe, but identical exacting standards. And with this in mind, Airwave replicated the Dorchester’s guest-room entertainment system, installing an IPTV & RF headend, feeding Bang & Olufsen TVs with Sky HD, Freeview TV and international channels, complemented with hospitality certifi ed Google Chromecast and held together via Otrum Enterprise’s interactive information system.

“It’s been a privilege to work with the Dorchester and 45 Park Lane, hotels that literally take your breath away. We’re delighted to have played a small part in providing a world class guest-room experience for the hotel’s lucky guests” said Tom Chapman, Head of Projects, Airwave.

COWORTH PARK Built in 1776, Coworth Park features 240 acres of picturesque parkland and polo fi elds, all surrounding a luxurious country house hotel and a number of idyllic country cottages.

Located on the borders of Windsor Great Park, Coworth Park o ers guests a Michelin starred restaurant and a lengthy list of amenities - with a focus on the hotel’s world class equestrian centre.

Airwave was delighted to have been appoached to provide a guest-room entertainment system in keeping with the hotel’s fi ve-star service.

With six bars & restaurants, seven meeting spaces, a spa and a huge, sprawling estate to navigate, an interactive information system was a key part of Coworth’s in-room technology remit.

With this fi rmly in mind, Airwave implemented Otrum Mirage, designing a library of individual pages feeding from twelve home screen buttons – including a TV & radio guide, map, access to Google Chromecast & screen sharing functionality, and various other hotel amenity information pages.

Coworth Park’s shiny new system sits proudly on wall-mounted 32 – 65-inch Samsung ET690 Series UHD hospitality TVs, and works via Airwave’s deployment of reception equipment, faciliting a mix of SKY HD, Freeview and international channels, all accessible via a consolidated channel line-up. PAN PACIFIC LONDON Designed by the world renowned Yabu Pushelberg, Pan Pacifi c London provides a luxurious sanctuary in the heart of the City of London, fusing innovation, luxury and an immersive guest experience.

Looking resplendent in a 43-storey bronze landmark tower, the 237-room hotel o ers inimitable hospitality - featuring fi ve world class F&B venues, an indoor infi nity pool, spa & fi tness centre, and a 370-guest capacity ballroom.

A luxury property requires a luxury guest-entertainment system, and Airwave was asked to implement a modern, intuitive system that would provide a home-fromhome experience and a wealth of content options.

Having completed the necessary satellite and aerial infrastructure work, 55-inch Samsung ET690U Hospitality Series displays were wall-mounted on swivel & tilt bracket technology, providing optimum viewing fl exibility in the hotel’s spacious guest-rooms.

Otrum’s Mirage interactive information system was embedded on each display, providing an intelligent platform for the customisation of each TV’s guest-user interface. This was integrated with a PMS, enabling a number of extra features, including personalised welcome messages on the TV’s welcome screen.

The interface houses a series of information pages, including useful hotel info, F&B details, local weather conditions, health and wellness videos and access to a ‘Connect Your Device’ page, incorporating hospitality certifi ed Google Chromecast.

An Airtime VOD service was implemented on each TV, further augmenting the guest-room content options, and o ering guests access to early-release blockbuster movie content.

And of course, no premium content o ering is complete without a line-up of premium Sky HD channels. These were deployed via a Sky Select Bright Box and delivered from the hotel’s comms room (no more requirement for in-room hardware), providing guests with Sky’s top tier package of entertainment, sports and movies.

A hotel of such scope and size ideally needs to incorporate an e cient and easily managed messaging system. Airwave implemented this on 25+ existing digital signage screens, via Otrum Signage software, this was primarily used for the scheduling of promotional content, wayfi nding, info & activities and meeting room scheduling.