10 Top TELESALES TIPS To Springboard Your Telephone Sales Efforts In 2017 My Top Suggestions For Success…
SIMON KENNA
Implementing the following tips will raise anyone’s success levels by 20-‐1000%. No kidding. Get real as an individual and the revenue will flow in. It always does, although getting real is hard in the frontline of telephone sales. But why not be the exception in 2017? Your boss and your bank balance will thank you.
TELEPHONE SALES TRAINING COACK UK
Expert Telesales Tips From…
1. Beware of your email inbox. Telesales staff are often ruled by their email inboxes these days. By allowing this they risk losing control of who is in charge. If you’re not actively on the phone, you’re redundant in sales. Tip: Don't waste time being 'busy' with endless and often pointless email. 2. Likewise CRM systems. You will have a thousand contacts, with the minutest detail updated on the CRM after every call, yet most of these people will not become clients. Potential clients jump out at one, virtually every time. You don't need all the detail of every call. Tip: Try to be the smart one in your telesales office. 3. KPIs and dashboards. Really? You track everything to the last paper clip? Time-‐wasting -‐ and you know it. Let someone else do it. Here's the tip: You make money on the phone, not at the KPI party.
SIMON KENNA | www.simonkenna.co.uk | T: 020 8720 6567 | E: simon@simonkenna.co.uk
4. Your day starts at 9am? I know people who have done a day’s worth of cold-‐calling between 8am and 10am. The early bird catches the worm. Find out when people get in and synchronise your calls. And the tip is: Get to work early and ask to finish early. Your boss should see the sense in this.
5. Whatever your official start time, get to work 25 minutes early. Yes, 25 minutes. Every day. Here’s the tip: The early bird gets the worm. (An English proverb). 6. Gossip: New Year’s Resolution Number 1. Go to work……and work. Do not troll around gossiping, and avoid the bad boys in the team where work is concerned. You know it makes sense. Tip: If you are, or think you are the bad boy try growing up, that often works out well. SIMON KENNA | www.simonkenna.co.uk | T: 020 8720 6567 | E: simon@simonkenna.co.uk
7. Internet browsing: who are you kidding? Everyone will know you’re the one who’s doing it all day. Grow up and start making money. Tip: Stop stealing time from your employer each day. Everyone wins. 8. Mobile phones: companies which allow phones on the desk at work are crazy. Mobiles are playtime at work. Do not mix playtime with making business calls at work. Tip: This is called working. 9. Be calm; be grown up; dress properly for work. Talk properly; be polite; be engaging; get real; plan your calls; use a script; take advice; give advice. Tip: Be well respected in the office and respect others.
SIMON KENNA | www.simonkenna.co.uk | T: 020 8720 6567 | E: simon@simonkenna.co.uk
10. You don't have a coach? Have you ever heard of a successful athlete or footballer that has no coach? Most have several to get them to the top. Proper telephone sales coaching works just like oil on a bicycle chain. My final tip: Get an experienced top flight telesales coach for lasting personal results and increased company revenues. Coaching and managing are very different.
The above may seem easy – obvious, even. But less than 4% of you will be capable of fulfilling such suggestions for even a day. Think about that and think about your future. All of the above is possible, but -‐ like success itself -‐ it's elusive to most. It shouldn't be, though. So check your business and your personal compass. Could you do with some help? If you want to breathe new life into your cold calling efforts, either contact me or get your boss to contact me to get strong and successful telephone sales coaching. I offer in-‐house training and telesales seminars across the UK and Ireland. SIMON KENNA | www.simonkenna.co.uk | T: 020 8720 6567 | E: simon@simonkenna.co.uk