8 PROTOCOLO DE EVENTOS
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Subunidades de aprendizagem I. Definição de protocolo II. Protocolo de eventos III.Categorização de eventos IV.
Eventos especiais
V. Pontos críticos potenciais VI.
Protocolo de comunicação de eventos This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
8 Objetivos da unidade
Definir um protocolo para um evento especĂfico
Organizar e monitorizar a implementação do protocolo
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
8 Conhecimentos
Legislação, regulamentos e padrões nacionais Etiqueta, estilos de comunicação Diferenças culturais dos grupos-alvo Normas e regulamentos internacionais de protocolo
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Aptidões Fazer corresponder as regras de protocolo com a especificidade do evento Definir regras claras para o planeamento, organização e implementação Discutir as regras com profissionais Identificar pontos críticos potenciais e tomar medidas preventivas
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Competências Selecionar as regras de protocolo para um evento específico Implementar de acordo com o planeamento Adaptar o protocolo do evento ao feedback Informar os participantes sobre mudanças Resolver problemas na fase de preparação do evento This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Protocolo Sistema de normas para uma conduta e procedimentos adequados a seguir numa situação formal.
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
8 Protocolo de eventos
Normas sobre as quais é organizado Flexível e adaptável a vários participantes As regras e procedimentos do protocolo correspondem às características específicas do evento This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Eventos especiais Eventos específicos como festivais, atribuição de prémios, entrevistas, conferências de imprensa Produzem um efeito benéfico para a imagem da empresa ou marca
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Eventos intra-institucionais Dizem respeito à empresa, às suas unidades, subdivisões e “público interno” Workshops, team buildings relacionados com a instituição
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Eventos de filiais  Relacionados com elementos e entidades locais importantes no segmento/setor  Caråter operacional, de trabalho e de campanha.
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Eventos regionais Afetam a região onde ocorrem e outras
audiências Representantes da região Impacto significativo na região Reflete-se nos media Eventos pontuais ou periódicos
(tradicionais) This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Pontos críticos potenciais Diferenças nos cargos oficiais, cultura ou função Identificar potenciais pontos críticos Sugerir medidas preventivas This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Q ue so stõ se lug bre es nt a r a d es os ? a ram para og Pr rado a e? ip nt pa se equ nha a mp
?
Pro com gram uni a de ca ? ções
o ac
o r Ca ga rg niz os a inf s o cion or u ai ma is?
r ve l vo tras ou s n E ou as õe s o ui ç s pe stit ? in
vite n o C al? m r o f
Forma correta de tratament o?
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
8 Protocolo de comunicação
Disseminar informação oficial para:
alterações na programação
alterações no local do evento
alterações na ordem dos oradores
ajustes de horários ou outras regras This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Principais canais de comunicação
Cara-a-cara
Anúncio em maior escala
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Econtros internacionais Protocolo de chegada Protocolo de bandeira
Observação da hierarquia
Encontro internacional
Considerar o papel de género
Protocolo de acomodação
Comunicação
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Protocolo de acomodação
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Torne-se perito(a) na política de troca de cartões de visita Cartão de visita em excelentes condições Entregue pessoalmente Aguarde para ser apresentado(a) a alguém Não os deixe ao acaso.
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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8 Não menospreze o aperto de mão
A etiqueta de saudação varia Dê um abraço, beijo ou faça uma
vénia
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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Preste atenção às ofertas Lembre-se de incluir lembranças para os oradores, bem como ofertas de nível superior para os convidados Pense naquilo que se enquadra no tema do evento Presentes de artistas locais e produtos alimentares locais são sempre apropriados
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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”Em Roma, sê romano.” O que é aceitável no seu país, pode ser inaceitável noutra parte do mundo.
This project has been funded with support from the European Commission. This presentation reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.