Annual Report
2017
MISSION & VISION
Mission:
A leader of quality and patient centered care in the region by adopting the highest international standards using advanced technology in a ďŹ nancially manner through a culture of safe practices.
Vision Statement:
To be a leading tertiary care hospital renowned regionally and internationally for its excellence in patient care and training of health care professionals.
Core Values: Commitment to continuous quality improvement program. Accountability committing all resources to programs that ethically, socially and ďŹ nancially accountable. Respect: respecting all regardless of race, creed , color and socioeconomic status. Education: educating our staff, patients and visitors. Social responsibility. Ethics. Team work: sharing knowledge, skills and supporting each other to achieve our common goals.
HOSPITAL OVERVIEW
Our investment in healthcare as a vital societal sector comes from our belief that the Almoosa Group should focus on adding value while providing better services and high quality to serve society. The agship of the healthcare sector is the Almoosa Specialist Hospital in Al-Ahsa. It is a 240 bed hospital, founded in 1996 and undergoing a major expansion, which includes the addition of 220 beds ot the existing hospital and a new 300 bed rehabilitation and long-term care center. The Group also operates in the pharmaceuticals sector with warehouses and distribution.
OBJECTIVES
WORKLOAD
ACHIEVEMENTS
PLANS FOR 2018
ASH TODAY TOTAL NUMBER OF STAFF 2017
2.251
24% 2016
1.814
2015
1.530
0
500
1000
701 601
1500
2000
617
613
Physician
401 301
Consultant
213
201 001
2251
2500
501
101
Total Number of Staff
64
2016
161 79
2017
Nurses
STAFF DIVERSITY 2016
26
nationality working together at Almoosa Specialist Hospital
2017
40
nationality working together at Almoosa Specialist Hospital
2012-2017
2016-2017
STAFF TURNOVER
NEW PATIENT REGISTRATION N
u
40.000
60%
e
r
o
f
p
a
t
i
e
n
t
41.391
38.357
35.000
50%
35.88%
30.000
38.55%
25.000 20.000
30%
20.10%
20%
21.91%
18%
15.000 10.000
12.62%
10% 0%
b
45.000
70%
40%
m
5.000
2012
2013
2014
2015
2016
2013-2017
7.9%
0
2017
2016
2017
Number of patient
CENSUS FOR OPD VISITS ANNUAL COMPARISON 2010 - 2017
ER VISIT
Total Number of Patients
400.000 90.700
100.000 86.130
90.000
70.000
67.500
250.000
72.278
60.000
200.000
50.000
150.000
40.000 30.000
5.3%
20.000 10.000
Number of visit
0 2013
2014
300.668
300.000
77.000
80.000
364.663
350.000
2015
2016
2017
186,512 199,577 194,099
205,430
236.145
152,143
100.000 50.000 0
2010
2011
2012
2013
2014
2015
2016
2017
2014-2017
2013-2017
ADMISSIONS
17.477
20.000
19.698
8.966
11.755
1.22%
2016
2017
12.7% 2014
2015
2016
2017
Number of Admission
2013-2017
2013
2014
2015
NUMBER OF ARAMCO REGISTERED PATIENT
3.738
4000
0.00%
2013-2017
ENDOSCOPY PROCEDURE
13.852
14.000
3500 3.163
3000
12.000
2.680
2500
8.200
8.000
1500
6.000
979
6.300
7.200
4.000
500
18.2% 2013
11.000
10.000
1.735
2000
0
1.13%
0.50%
1.000
1000
1.44%
1.00%
5.000
0
1.52%
1.50% 1.39%
15.000 10.000
MORTALITY RATE
2014
2015
2016
2017
Endoscopy Procedure
25.92%
2.000 0
2013
2014
2015
2016
2017
Number of ARAMCO Registered Patient
2013-2017
TOTAL NUMBER OF OPERATIONS 8.000
7.050
7.000
5.663
6.000
Total Number of Operations
5.000 3.795
4.000 3.000 2.000
3.124 2.520
1.000 0
2013
2014
2015
2016
24.49%
2017
2017
NEW SURGERIES
- Whipple’s surgery - Endovascular aortic surgery EVAR - Laparoscopic varicocelectomy - Advanced endoscopic ear surgery - Endocrine Surgery - Oncologic surgery - Orthopedic advanced procedures - 100 cardiothoracic surgery
2017
DAY SURGERY OPERATION RATE
The utilization rate of day surgery unit operations
32%
2013-2017
2013-2017
TOTAL NUMBER OF PHYSIOTHERAPY SESSION
TOTAL NUMBER OF RADIOLOGY CENSUS 90.000
60.000
56.259
55.000
59.938
69.963
70.000
52.200
50.000
84.287
80.000 58.749
60.000
45.000
50.000
40.000
33.604
35.000
40.000
29.476
30.000
6.53%
25.000 20.000
2013
2014
2015
2016
2017
Total Number of Session
2015-2017
2013
2014
2015
2016
2017
Total Number of Radiology Census
2.619
2.600
2.332
2.400 2.200 2.000
150.000
0
0
2.800
291.493
200.000
50.000
20.5%
20.000
TOTAL NUMBER OF DELIVERIES
250.000
100.000
29.544 33.228
2013-2017
TOTAL NUMBER OF LABORATORY INVESTIGATION 300.000
30.000
1.800
63.234
1.400
259.89% 2015
2016
1.622
1.600
80.995
2017
Total Number of LAB Census
1.200 1.000
1.068
1.168
2013
2014
12.3% 2015
2016
2017
Total Number of Deliveries
2015-2017
NURSERY
4.000
3.406
3.500 3.000 2.500 2.000
2.555 1.730
1.500 1.000 0
2015
2016
2017
Total Number of Deliveries
33.3%
2015-2017 Cath Lab 350
287
300
325
CCU 700 600
250
500
200
400
150 100
300
74
200
50 0
656
684
264
100 2015
2016
13.24%
2017
0
2015
2016
4.26%
2017
2014-2017 HEMODIALYSIS SESSIONS 13.000 12.000 11.000 10.000 9.000 8.000 7.000 6.000 5.000 4.000
12.425 11.022 9.288
6.058
2014
2015
Hemodialysis sessions
2016
2017
12.73%
2015-2017 ICU
952
1.000
844
854
800
2015-2017 NICU
1200
1014
1000
400
200
200
0
2015
ICU
2016
2017
1.18%
250
250 163
150
600
400
PICU
200
800
600
2015-2017
100
385 185
0
2015
NICU
42
50 2016
2017
163.4%
0
2015
PICU
2016
2017
53.4%
2015-2017 AVERAGE LENGTH OF STAY 6 5 4
3.86 3.13
3
2.01
2 1 0
2015
2017
2016
2016-2017 HAIR TRANSPLANT 400 306 300 200 100
109
0 2016
2017
180.7%
2015-2017
HAI RATE
2.50
2.3
2.00 1.50
1.5
1.4
2016
2017
1.00 0.50 0
2015
HAI RATE
2016-2017
CONSUMPTION OF THE MOST USED ANTIBIOTICS (IN VIALS) 3.000 2.500 2.000 1.500 1.000 500 0
2016
Ceftazidime
2017
Tienam
Tigecycline
2015-2017
SSI (SURGICAL SITE INFECTION) 0.80% 0.70% 0.65%
0.6%
0.50% 0.45% 0.40% 0%
0.4% 0.2% 2015
2016
2017
2016-2017
SICK LEAVES 2.500
2.352
2.000
1.762
1.500 1.000
1.545
1.142
500 0
2016
2017
Total number of sick leaves Total number of staff
Average number of sick days taken per employee
2016 0.65%
2017 0.66%
2016-2017 GULF COOPERATION COUNCIL 340
340
310
310
280
280
335
250 220
220
191
190
160
130
130
87
117 64
70
136
100 70
40
40
30
30
0
0
2016
185
190
160 100
250
250
45
2017
PATIENTS EXPERIENCE
Satisfaction ER
2016 70.3%
2017
70.35%
% of satisfaction ER/2017
Satisfaction OPD
2016 82.2%
2017 81.1%
% of Satisfaction OPD/2017
Satisfaction Inpatients
2016 90.2%
% of satisfaction Inpatients/2017
2017 86.2%
AMONG 45 PRIORITIES OF PRESS GANEY WE SCORED THE HIGHEST BETWEEN THE HOSPITALS
HELPFULNESS PEOPLE INFO DESK
82.4%
COURTESY OF PERSON CLEANING ROOM
91.5%
COURTESY OF DOCTORS
93.1%
RESPONSE CONCERNS/COMPLAINTS
80.6%
PHYSICIAN SKILLS
93.2%
ACHIEVEMENT
FOR 2017
ACCREDITATION
CBAHI RE-ACCREDITATION
GOLD PLANETREE DESIGNATED
The First Hospital in the Middle East Almoosa Specialist Hospital Achieving the PlaneTree Golden Designation for Excellence in Patient-Centered Care.
CAP ACCREDITATION
HIS-ERP
- Implementing HIS Phase 1 (Outpatient and ER) - Implementing Oracle ERP fusion
PEDIATRIC RESIDENCY PROGRAM
THE NORTH TOWER PROJECT
NORTH TOWER PROJECT SIGNING CEREMONY WITH MASEH CO.
REHAB-LTC PROJECT SIGNING CEREMONY
MEDICAL INFORMATICS DEPARTMENT
OR PHASE 2
MALE PT PHASE 2
ENDOSCOPY INNOVATION
NEW PEDIA LTC
HEMODIALYSIS UNIT EXPANSION
NICU EXPANSION
NURSERY RELOCATION & EXPANSION
CSSD EXPANSION
CALL CENTER EXPANSION
LAB RENOVATION & EXPANSION
SLEEP LAB
NEW ADMIN OFFICES (PURCHASING+PROJECT TEAM+ IT)
LIFE SUPPORT CENTER
NEW MAIN STORE
ADDITIONAL PARKING
ENHANCING HEALING ENVIRONMENT FOR PATIENT EXPERIENCE
WOOD CLADDING
NEW FURNITURE
COUNSELING- ARAMCO PHARMACY
REPLACING OLD ELEVATOR
2017
ACTIVITY TITLE
TOTAL NUMBER FOR 2017
Conferences
2
Symposiums
5
Workshops Courses CME-PD internal activities For ASH 2017 Awareness Campaigns Newly developed patient education material Total CME hours approved from the Saudi Commission For health specialties for 2017
24 9 28 LECTURE 25 38 BROCHURE
420 HOUR
ACHE COURSE
PATIENT EXPERIENCE CONFERENCE 2017
ORGANIZING THE 2nd CIC PREPARATORY COURSE FOR INFECTION CONTROL PROFESSIONALS IN PARTNERSHIP MOH (MARCH 2017)
ORGANIZING INTERNATIONAL INFECTION PREVENTION CONFERENCE, DECEMBER 2017
- More than 800 attendees - 20 sessions, 8 workshops, huge exhibition
Number of Trainees BLS ACLS PALS NRP Heart Saver Total
2016 2155 91 0 0 0 2246
2017 2057 318 257 309 310 3251
SOCIAL RESPONSIBILITIES
GULF CANCER AWARENESS CAMPAIGN IN OTHAIM MALL
DIABETES FOR CHILDREN
“SILENT KILLER” AWARENESS ACTIVITY
ALMOOSA SPECIALIST HOSPITAL PARTICIPATES IN THE CELEBRATION OF WORLD HEMOPHILIA DAY
ALMOOSA SPECIALIST HOSPITAL CONDUCTS THE FIRST GASTRIC SLEEVE COMMUNITY FORUM FOR OBESITY PATIENTS
PRESS RELEAS GASTRIC SLEEVE COMMUNITY FORUM DISCUSSES CHILDREN'S OBESITY AND WAYS TO PREVENT IT
Almoosa Media Center
GASTRIC SLEEVE COMMUNITY DISCUSSES CHILDREN'S OBESITY AND WAYS TO PREVENT IT
PRESS RELEAS
ALMOOSA SPECIALIST HOSPITAL CONDUCTS THE FIRST GASTRIC SLEEVE COMMUNITY FORUM FOR OBESITY PATIENTS
Almoosa Media Center
"PARAMEDIC IN EACH SCHOOL" INITIATIVE
STAY HEALTHY DURING HAJJ AWARENESS BOOTH FOR THE PILGRIMS
CELEBRATING THE NATIONAL DAY
ALMOOSA SPECIALIST HOSPITAL CELEBRATES WORLD PHYSIOTHERAPY DAY
RHEUMATOID AWARENESS ACTIVITY
BARIATRIC SURGERIES IN COOPERATION WITH RAHMAH CHARITABLE MEDICAL SOCIETY
ﻣﺤﺎرﺑﺔ اﻟﺴﻤﻨﺔ ﺑﺎﻟﺘﻌﺎون ﻣﻊ
TREATMENT OF CLEFT LIP CASES IN COOPERATION WITH AL - BER CHARITY ASSOCIATION
BIKE 2 WORK
BIKE 2 WORK
SPECIAL PARKING AREAS FOR RIDERS
PRIVATE STORAGE AREAS
QUICK SHOWER LOCATIONS
BIKE 2 WORK
FREE CAFETERIA
2018 ALHASSA MARATHON
3/3
2018
VIP VISITORS
ALMOOSA HOSPITAL VIP VISITORS
AMEERA AL-TAWEEL
DR. HANI ABDULAZIZ JOKHDAR, DEPUTY MINISTER OF PUBLIC HEALTH
TAWFIQ AL RABIAH, MINISTER OF HEALTH
DR. DANIELE RIGAMONTI, JHAH CEO
DR. MAZEN FAKEEH
SOCIAL MEDIA
TYPE OF MEDIA
Number of followers 2016
Number of followers 2017
41.197
44.338
16.403
21.354
23.732
25.123
286
11.952
3070
6389
676
789
1422
2850
2015-2017 MARKETING CAMPAIGNS
60 51
50 36
40 30
26
20 10 0
2015
2016
Marketing Campaigns
2017
PLANS
2018
HIS PHASE 2 (INPATIENT EMR)
ESTABLISH AN INNOVATION CENTER
INNOVATION AWARD
INITIATIVE FOR OPERATIONAL IMPROVEMENT THROUGH THE IMPLEMENTATION OF COMMAND CENTER IN PARTNERSHIP WITH GE
HEALTHCARE KNOWLEDGE
إﻋﺎدة اﻟﻜﺘﺎﺑﺔ
NEW DECISION SUPPORT SYSTEM FOR PHYSICIANS
UPGRADE THE HARDWARE AND IMPLEMENT A NEW PACS SYSTEM INTEGRATED WITH HIS
EMAILS WILL BE CONVERTED TO BE A CLOUD BASED SERVICE PROVIDING MUCH LARGER SPACE UP TO 100 GIG PLUS MICROSOFT OFFICE APPLICATION AND SKYPE BUSINESS
IMPLEMENTING ORACLE TALENT AND PERFORMANCE MANAGEMENT TO HELP CAREER DEVELOPMENT AND JOB GROWTH, GOAL SETTING AND TRAINING PLANNING
GRADING SYSTEM
OPENING IVF CENTER
IVF CENTER
PAIN MANAGEMENT SERVICE
ELECTROPHYSIOLOGY SERVICE
JCI RE-ACCREDITATION
AMERICAN ASSOCIATION OF BLOOD BANKS(AABB) ACCREDITED ONLY HOSPITAL BASED BLOOD BANK
BARIATRIC CENTER OF EXCELLENCE ACCREDITATION
HACCP RE-ACCREDITATION
ATLS (ADVANCED TRAUMA LIFE SUPPORT)
VALUE BASED KPI/OUTCOME BASED KPI
RESEARCH & EDUCATION
NURSING COLLEGE
2018 RESIDENCY PROGRAMS
(IM - GENERAL SURGERY - ICU - OB/GYNE)
COST CONTAINMENT
2016-2017
STATIONERY & HOUSEKEEPING STORE
2.500.000 2.000.000
2.202.006
2.246.728
2.408.677
1.775.977
1.500.000 1.000.000 0 2016
2017