Department of
Community Support Services Your link to a quality life in Alachua County
Annual Report
Administration from the From the director Director
Embracing Our Past, Focusing on Our Future
O
ur Annual Report is a testament to what has happened over the past year. However, departmental staff realize that we owe our successes in part to previous employees that have laid the foundation. Consequently we embrace our past as we focus on our future. In the 1970s, our department’s name was Social Services and we were responsible for the federally funded Comprehensive Employment and Training Act Program (CETA), the Foster Grandparent Program (FGP), Veteran Services, the Retired & Senior Volunteer Program (RSVP), Social Services, and the Crisis Center. During the 1980s, we wrote a grant for an Indo-Chinese Refugee Assistance Program that started and ended in the 1980s. Later that decade the department was divided into two departments: Volunteer Services, and Human Services. The programs within Volunteer Services during that time were RSVP and the Crisis Center. The Rape and Crime Victim Advocacy Program was a part of the Crisis Center. Human Services was responsible for Social Services, Veteran Services and FGP. In the early 1990s, the department’s name was changed to Community Services and the Cooperative Extension was placed within the department. In 1993, the Victim Services and Rape Crisis Center became a division. That same year, Partners for a Productive Community was placed in the department as a special Board Initiative. In 1997, a new division was formed and named Senior Services with the FGP and RSVP becoming programs under that division. Beginning in the year 2000, the department adopted the name the Department of Community Support Services and became the birth place of two new innovative programs: The Poverty Reduction Program and the Community Health Offering Innovative Care and Educational Services (CHOICES) Program. Also during this time, the Board of County Commissioners (BoCC) established the Community Agency Partnership Program (CAPP) to be responsible for the County’s competitive funding process for non-profit agencies seeking to reduce the impact of poverty upon the community. Our vision for the future is: To be recognized as a community partner and leader in program innovation by providing unparalleled access to premier health and human services, which support the sustainable well-being of all citizens. Our Annual Report highlights the accomplishments and services provided by the ten divisions within the Department of Community Support during Fiscal Year 2009. In closing, I would like to thank the staff within the Department of Community Support Services for having their best year yet. Annually, the bar is raised and we serve more, commit more, and accomplish more than we have in the previous year.
Elmira K. Warren Director, Department of Community Support 2
Administration department overview Department Overview
Community Support Services • 69 Employees • 1,286 Volunteers
Department Director Cooperative Extension Health & Human Services
Volunteer Hours • 256,854
Partnerships
Economic Value of Volunteer Time • $4,464,123 At the Independent Sector national rate of $17.38 per hour
CHOICES
CAPP
Crisis Center
PPC
Social Services
Poverty Reduction
Veteran Services
Senior Services
Victim Services
FGP
Service Events Provided • 413,494 service events provided to residents Contacts • 436,247 Community Interactions
RSVP
fiscal integrity Fiscal Integrity
contributions Contributions • $1,040,721 contributed to the Alachua County Health Department for a variety of medical services for residents. • $883,956 contributed to Meridian Behavioral Health Care to assist citizens in need of mental health and drug abuse services • $1,460,193 paid to the State of Florida as part of the Medicaid Match Program • $55 paid monthly for Medicaid eligible Alachua County nursing home residents • $727,600 paid to Medical Examiner for autopsy services
Number of Individual Citizens Served by Zip Code High Springs
32643 (214)
1-19
32615 (454)
Alachua
300-599
Waldo
Gainesville
32609 (887)
2009 Adopted Operating Budget
32607 (42) (837) 32611 (797)
32669 (210)
Archer
32618 (202)
32694 (64)
Ad Valorem Tax $10,182,814 32694 (10) 32666
32605 32606 (461) (316) 32603
Newberry
20-79 80-299
2009 Adopted Operating Budget
LaCrosse 32622
32653 (296)
Range based on clients served
Every year Community Support Services fiscal staff carefully investigates each State mandated Medicaid bill. The purpose is to be sure that all bills received are for Alachua County residents only. Because of the regional nature of our community’s medical facilities, each year millions of dollars are billed incorrectly. In FY 09, $7,602,985 in billing errors were discovered and corrected.
32601 (797)
32641 (856)
32608 (899)
Hawthrone
Indigent Healthcare Surtax $9,822,273 Donations $20,000 Grants $1,144,346 Gas Tax $190,100
32640 (163) 32667 Micanopy (79)
600-900
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Cooperative Extension cooperative extension Cooperative Extension The Alachua County Cooperative Extension Office is a partnership between the Alachua County Board of County Commissioners, University of Florida/IFAS, and the United States Department of Agriculture. The Cooperative Extension conducts research-based educational programs in 4-H youth development, production agriculture, environmental horticulture, natural resources, and family and consumer sciences.
Impacts • • • • •
117,134 total contacts • 93% of clients reported overall satisfaction with 48% of Alachua County population served the services received 277,935 website visits • 89 exams administered for Pesticide Use 330 volunteers contributed 20,519 volunteer hours Certification and Best Management Practices 95% of clients felt they received accurate and professional advice
success stories Success stories Master Gardeners Participate in School Gardens School gardens can get off to a late start in Spring and 2009 was no exception. At the gardens at Glen Springs Elementary the plants were in the ground, but not growing as quickly as students had hoped. Finally, by May the veggies were producing and the students were bringing home bags of vegetables to share with their family and to eat in the classroom. Mid June arrived and summer break found the garden peaking in production, but no students were there to enjoy and learn from the produce. The Master Gardeners who volunteer at the garden could not see the vegetables going to waste so they brought the crop to the Bread of the Mighty Food Bank. Over the summer, they donated more than 75 pounds of vegetables to the hungry. When the students returned in the fall, they were amazed at how much their little plot had produced and the good that came from it.
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Health & Human Services choices CHOICES
CHOICES is a health services program offered by the Alachua County Board of County Commissioners. The program is designed to help working uninsured County residents stay healthy. Through partnerships with local physicians, CHOICES provides access to services that many working residents need but may put off due to lack of adequate health coverage. Additionally, the CHOICES Health Education and Wellness Program was designed to address the most common preventable chronic diseases affecting Alachua County residents. The program utilizes evidence based and best practice approaches for health promotion and disease prevention. CHOICES Health Education and Wellness focuses on changing three key behaviors: (1) increasing physical activity; (2) improving dietary intake; (3) eliminating tobacco use. The program is available free of charge to all Alachua County residents.
Impacts
Enrollment CHOICES enrollment continues to increase. Each year, enrollment increases by 60-70%. Last fiscal year, CHOICES exceeded the enrollment goal of 2500, by extending membership to 2671 residents.
• $3,849,625 provided in medical care, prescription assistance and disease management services to members • $697,953 provided in dental services to CHOICES members • 22,616 prescriptions filled • 374 exercise classes held at 12 locations throughout the County • 98 participants completed the Smoking Cessation Program and were referred for free nicotine replacement therapy • $10,000 contributed to the University of Florida’s Equal Access Clinic, a volunteer clinic in which medical students provide free medical care to Alachua County residents. Last year, the clinic served more than 1000 residents • $10,000 contributed to the Helping Hands Clinic which gives free health care to the poor and homeless in Gainesville. Last year, the clinic provided medical care and prescription assistance to more than 399 residents
3,000
CHOICES Enrollment
2,671
2,500
1,826
2,000 1,500
1,141
1,000 500 0
455 FY 05-06
FY 06-07
FY 07-08
Aggregate Enrollment: 3,727 since inception
john John, a wrote... CHOICES member, wrote: “Before joining CHOICES last year, I was a person with heart disease and no health insurance at all. That was a frightening and depressing situation. This year, on the CHOICES Program, I have felt more comfortable and secure. I have been able to see a heart specialist as well as having an expensive heart medicine covered by the program.” “ I thank you all at CHOICES for helping so many low-paid workers here in Gainesville.” - John Berger 5
FY 08-09
Health & Human Services
crisis center Crisis Center
The Crisis Center is a 24/7 nationally recognized suicide prevention center, committed to offering counseling to anyone experiencing suicidal thoughts or those who have been touched by the suicide of another. Counselors also provide telephone and face-to-face counseling sessions for individuals, couples, and families who are in need of support and/or crisis intervention. In addition, emergency outreach teams, called “Care Teams,” offer mobile crisis intervention to anyone who may be experiencing a traumatic event in their lives.
Impacts • • • • •
130 volunteers 40,850 volunteer hours 56,656 phone calls received 4,472 new clients 2,506 face-to-face counseling sessions
• 121 professional workshops, presentations, and trainings offered to community • 4,165 citizens attended educational trainings and workshops • 97% of clients expressed satisfaction with services received
success stories Success stories
Survivors of Suicide Memory Garden The Crisis Center is excited to see progress on the Survivors of Suicide Memory Garden at Cofrin Nature Park, which is located at 4810 NW 8th Avenue, Gainesville, FL. This garden will provide comfort and solace to those who have lost a loved one to suicide. The Crisis Center, Friends of the Crisis Center and local Survivors have been working with the City of Gainesville to begin implementing plans and fundraising for the Memory Garden.
Connections through Counseling A man came into the Crisis Center as an emergency walk-in. He couldn’t give any specific reasons for coming in but knew that he felt overwhelmed and believed that he might harm himself if things in his life continued in the same way. He told the counselor how he went from owning his own business to not being able to function through basic, day-to-day activities as a result of an accident that left him mentally disabled and homeless. As he talked about his misfortune and recent struggle to make ends meet on his own, he spoke about his positive attitude: he always tries to see the best in others and keep a bright outlook on life. After he spoke for awhile, he told the counselor that he felt much better and that he could make it through another day. He expressed relief to know that he could come in or call the hotline any time he needed support and a connection. 6
Health & Human Services
social services Social Services
The Division of Social Services serves as a safety net to enhance the health and productivity of eligible low-income residents of Alachua County by providing access to health services, short term financial help, information and referrals to outside agencies and other general assistance.
Impacts General Services • 27 residents received Animal Services fee waivers allowing their pets to be returned • 101 relatives of deceased residents received burial or cremation assistance • 80 rural citizens received Solid Waste waivers for garbage collection • 139 eligible residents received transportation assistance for medical and/or work related reasons • 596 residents received Utility Assistance to prevent the loss or interruption of utility services • 564 residents received Rental Assistance to prevent eviction and the instance of homelessness • 51 residents received Mortgage Assistance to prevent foreclosure and the instance of homelessness • 38 residents received access to affordable housing or were able to initiate utility services through SHIP Security Deposits
Healthcare Services • 696 residents participated in Prescription Assistance Program • 8,500 prescriptions were filled at a value of $339,832 • $374,867 saved by citizens using the Alachua County/NACO Prescription Drug Discount Card • 180 Vision and Hearing Exams provided to residents • 360 residents received access to primary care physicians through AlachuaCares • 38 residents received assistance for specialty diagnostic testing and lab work
success stories Success stories Last year, Social Services helped a financially strapped single mother who was seriously behind in both her rent and utilities. She was a woman who had recently lost her job and was awaiting unemployment benefits; a proud woman who did not want to ask for “handouts”. We had become aware of her through a referral from the Crisis Center after her brother had recently murdered his entire family and then committed suicide. She was in a deep depression and was having difficulty talking with anyone about her feelings. Her daughter also informed us that the woman had no heat or air conditioning in her home and that her mother suffered from breathing problems which were exacerbated by lack of air movement. We were able to provide her assistance with rent and advocate on her behalf to receive utility assistance from another local agency. We were also able to purchase a brand new heater/air conditioner for her home from Lowe’s out of our Urgent Special Needs funds. When we met her at Lowe’s to select and purchase the unit, tears were streaming down her face. She was so wrought with emotion that she hugged and thanked us profusely. Her daughter called us a few weeks later to inform us that the woman had received her utility assistance and began receiving unemployment compensation checks. She had also finally decided to receive counseling at the Crisis Center to cope with the death of her family members.
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Health & Human Services veteran services Veteran Services The Division of Veteran Services assists veterans and dependents in applying for all benefits earned through honorable military service. Our counselors have a compassionate understanding of the problems faced by returning veterans and will apply specialized knowledge to help secure all entitled benefits. In addition our office coordinates with members of the veteran community to organize annual patriotic events to ensure that the sacrifices made by veterans are not forgotten and to show appreciation for their military service.
Impacts
• 1,519 face-to-face counseling sessions • 78 in-home counseling sessions • $20,000 raised for the veteran community through participation in Bikers on Parade for the USA • County veteran community dedicated a Veterans Memorial on the University of Florida campus • During Veterans Day week, staff from the Office of Veteran Services gave patriotic presentations to hundreds of local school children and collected cards and drawings to send to our troops serving overseas
Veterans Memorials in Alachua County
REMEMBER
• Office of Veteran services coordinated the annual community Memorial Day ceremony which honored women pilots who served during WWII. In appreciation of their service, four WWII airplanes flew over the crowd estimated at 400
success stories Success stories • In early September 2009, local resident Wayne Vincent was killed in action while serving with the U.S. Marines in Afghanistan. Office staff assisted with dedicating the street leading up to Ft. Clarke Middle School in his honor. Members of the BoCC, School Board and local veteran organizations as well as active duty troops attended this dedication. • Jim Lynch, Director of Veteran Services, and Bob Gasche, a WW II veteran and local veterans advocate, worked together to produce a 32-page color booklet listing every known county veterans memorial. It took several years of research to locate and photograph each of the 50 known memorials located throughout Alachua County. This endeavor ensures these memorials are not forgotten and encourages citizens to visit each of them. This successful project was a collaboration of resources from the City of Gainesville and Alachua County, with printing expenses paid for by the Alachua County Tourist Development Tax. 8
Health & Human Services victim services & rape crisis center Victim Services & Rape Crisis Center Victim Services & Rape Crisis Center provides 24/7 free and confidential services to all victims of violent crime with an emphasis on empowerment and helping victims become survivors. A continuum of comprehensive services is provided with compassion and respect for the victim’s dignity and privacy.
Impacts • • • • •
“
1,315 victims of personal injury served 260 victims of sexual violence served 1,078 victims accompanied in court 1,204 case status updates 2,300 counseling sessions
I actually have people that care about me as a person. That I am a good person and can feel happy. Victim Services has helped so many living life in guilt and shame
”
- From Healing Through Acupuncture Support Group member
success stories Success stories
The Long Road: Images and Words by Survivors of Sexual Violence This Anthology originated as a product of a Survivors of Rape Trauma Support Group that focused on writing as an exploratory and healing tool. Throughout the 10 week group, members completed various writing exercises then selected the pieces that conveyed what they wanted, or in some cases needed, to share with others. As a result, the anthology provided survivors a safe space to voice their experiences and reach out to other survivors who feel as if they are alone.
Healing through Horses Through the use of Rape Crisis Program Trust Funds, Victim Services & Rape Crisis Center partnered with HorseMpower and HOPE - to offer a free equine-facilitated psychotherapy workshop for survivors of sexual violence. The workshop used humanhorse interactions and activities to work through victimization issues. The sessions were conducted by Dr. Marilyn Sokolof, Licensed Psychologist and Certified Therapeutic Riding Instructor, and Memree Stuart, Certified Therapeutic Riding Instructor. Also, Victim Services provided 200 free Sexual Assault Care Kits to victims. Each Care Kit contained various clothing and personal hygiene products specifically selected to immediately diminish feelings of embarrassment, humiliation and shame. 9
Partnerships community agency partnership program Community Agency Partnership Program
Supported in part by:
The Community Agency Partnership Program (CAPP) provides competitive grant funding to non-profit 501(c)(3) agencies that focus on reducing poverty for low-income residents of Alachua County. In 2009, CAPP contributed $890,006 to 19 partner agencies which helped to fund 24 poverty reduction programs. As a result, these programs helped to serve more than 50,000 qualifying low-income residents.
Alachua County, Florida
CAPP
Community Agency Partnership Program
Agency Funding ACORN Clinic ElderCare Peaceful Paths Early Learning Coalition Dignity Project Gainesville Harvest Bread of the Mighty Food Bank Three Rivers Legal Services Gainesville Opportunity Center Black on Black Crime Task Force Interfaith Hospitality Easter Seals Helping Hands Clinic Child Advocacy Center Children’s Home Society Planned Parenthood Epilepsy Foundation Friends of the Micanopy Library Chrysalis
$125,000 $123,960 $101,671 $75,000 $71,875 $48,750 $45,000 $41,837 $37,500 $37,500 $30,000 $28,546 $26,625 $25,000 $20,331 $17,831 $15,000 $10,000 $8,580
feedback Feedback Feedback from Funded Agencies As a result of enrollment in the Easter Seals’ Altrusa House Day Program, an elderly client’s hospitalizations were reduced by half and he regained a good deal of his social skills that had been lost due to lack of interaction with others. Mr. R’s enrollment in the Altrusa House program was paid for entirely with CAPP funds.
“Rainbow,” a miniature horse of Gentle Carousel, brings cheer to the members of the Altrusa House. 10
Partnerships CAPP Impacts Health Care • 2,274 low-income residents received medical and dental care services Food & Elderly/Impaired Services • 3,000,000 pounds of food distributed to over 40,000 residents in need • 61,732 meals served through various meal sites • 114 individuals served in therapeutic day programs • 2,569 hours of in-home assistance provided to seniors Employment/Job Training • 333 low-income persons received job training or the benefits (free vehicle or computer) thereof • 69 vehicles repaired and donated to Welfare-toWork participants • 114 computers repaired and donated to lowincome families and non-profits that serve needy residents • 47 personal computers repaired free of charge for low-income residents reliant on a computer for educational or employment purposes
Shelters/Housing/Supportive Living • 9,680 nights of shelter provided to homeless individuals and families • 232 low-income households received utility assistance • 11,427 meals provided to families housed in shelter facilities • 182 low-income residents received legal assistance with housing issues Children & Families • 1,324 children enrolled in school-readiness day care for working parents • 121 families served through supervised visitation center • 197 at-risk students served in after-school programs
School Readiness children attending a Museum Day at the Florida Museum of Natural History
feedback Feedback As a result of regular mammograms received through Alachua County Organization for Rural Needs Medical Program, a patient enrolled in the Women’s Health Clinic was able to survive breast cancer due to early detection and treatment. Mrs. T. credits ACORN Clinic with saving her life.
A survey of both HomeDelivered and Congregate meal clients of Elder Care’s Older Americans Act program revealed that over 98% in each group believed that their overall health was improved as a direct result of receiving the meals, and that the meals help make it possible for them to remain independent and in their homes. 11
Partnerships partners for a productive community Partners for a Productive Community Partners for a Productive Community (PPC) aims to reduce the impact of poverty through community revitalization, prevention and intervention programs, and by addressing education and economic concerns of residents in at-risk communities.
Impacts Focusing on our youth Investing in Targeted At-Risk Communities: • The “Fun Under the Sun” Summer Day Camp • $52,097 worth of donations, in-kind services, and Program provided 43 youth in Southwest and East volunteer hours were reinvested in community Gainesville with six weeks of recreational and revitalization for Southwest and East Gainesville educational activities. Free lunches and snacks communities. These efforts were an attempt to were provided, and some activities included field reduce the impact of poverty while providing trips, games and team sports, a reading club, movie needy residents with services such as free meals by days, and arts and crafts UF Campus Kitchens, and food distribution by The Rock of Gainesville • The 4-H After-School Program provided prevention and intervention activities for 46 youth in • $40,403 in non-ad valorem tax dollars were Southwest Gainesville and 25 youth in East invested in the Preservation and Enhancement Gainesville. Through this education-based program District for Southwest Gainesville communities focusing on the arts, tutoring and mentoring, youth have the opportunity to learn social skills, life skills, • $32,400 of these funds were used for a lawn and improve their academic skills maintenance contract to sustain neighborhood beautification in the Linton Oaks and Holly Heights/ Cedar Ridge communities, providing residents with bi-weekly mowing and litter pickup
Helping Those in Need • 80 Thanksgiving baskets containing a fresh turkey and canned goods were distributed to residents of Cedar Ridge and Lincoln Park, allowing these families to celebrate with a bountiful holiday meal
• Over $7,000 were spent on rent and utilities in order to maintain an operational site for the Alachua County Sheriff’s Office Holly Heights Substation. This community-based site offered programmatic activities such as the 4-H Afterschool Program, weekly Girl Scout meetings, Community Council meetings and Neighborhood Watch Committee meetings
• 100 winter holiday gift and fruit bags were distributed to Cedar Ridge and Lincoln Park residents • 43 children from Southwest and East Gainesville received a backpack filled with necessary school supplies
Volunteers share the joy of reading at the community back to school “JAM” 12
Partnerships poverty reduction program Poverty Reduction Program Alachua County’s Poverty Reduction Program (PRP) works to improve current systems for assisting residents with homelessness, hunger and food security, and community development by focusing on sharing information, collaborating with other agencies to improve their impacts, and facilitating resource sharing among agencies.
Impacts • The Alachua County-City of Gainesville Hunger Summit II was held on June 3, 2009, with cosponsors Alachua County Medical Society, The School Board of Alachua County, Department of Children and Families (DCF) and the United Way of North Central Florida. Six committees representing state and local governments, local non-profit and faith-based agencies, local citizens receiving nutrition assistance, and the general public presented the Hunger Abatement Plan to address the hunger issues that our citizens face • During the Annual Homeless Breakfast on the Plaza event on September 17, 2009, PRP worked in collaboration with the Alachua County Coalition for the Homeless and Hungry and other agencies to distribute 560 meals, 88 picture ID’s, 51 flu shots and vast amounts of bottled water, clothing and other goods to homeless citizens
• The Homeless Veteran Stand-Down, held on December 12 and 13, 2008, was funded in part by 1 of only 45 nationwide grants from the US Department of Labor for Homeless Veterans Stand Down events. There were 178 attendees which represented a 20% increase from last year. At the event, an additional $10,000 in Department of Defense surplus goods (sleeping bags, boots, and blankets) were distributed by over 100 volunteer citizens. Medical, dental, employment, housing, and numerous other services were provided at the event. Grant funds were used to provide 200 backpacks filled with canned goods and survival supplies like flashlights, batteries, and first aid items. The event was also able to offer assistance with personal identification and drivers licenses
success stories Success stories The Poverty Reduction Advisory Board questioned the ability of local citizens to seek assistance with food stamp benefits (now known as SNAP – Supplemental Nutrition Assistance Program) at DCF ACCESS Service Centers and via the ACCESS Call Center in Jacksonville. As a result, DCF volunteered to provide a site and access to trained staff and through funding from the Board of County Commissioners, the Food Stamp Hotline began. It provides Alachua County residents with an alternative to some of the challenges that residents encounter when using the statewide call center system. The hotline helps callers obtain an application and find nearby locations where they can apply for SNAP benefits. Callers were given answers to simple case specific questions and most importantly, encouragement and support from a real person. 13
Partnerships senior services Senior Services Senior Services is made up of two nationally recognized volunteer programs, the Foster Grandparent Program and the Retired & Senior Volunteer Program. Both programs encourage and engage senior citizens to help address critical needs of the community through volunteerism.
foster grandparent program Foster Grandparent Program The Foster Grandparent Program (FGP) invites low income residents age 55 and older to mentor children with special needs in schools, child care centers, and after-school programs. Volunteers receive an hourly stipend of $2.65 and serve 15 to 40 hours per week.
Impacts • 126 Foster Grandparents provided 87,325 volunteer hours in 26 local schools, 25 child care centers, and 3 after-school programs • 192 special needs students were assigned Foster Grandparents • 4,433 meals were provided to volunteers along with $231,358 in non-taxable stipend pay • 10 free physical examinations were administered to volunteers
• The Foster Grandparent Program semi-annual progress report revealed the following about elementary school students served by foster grandparents - 91% showed improved behavior - 92% showed improved math skills - 97% showed improved reading skills
success stories Success stories “Success by Six” book drive As part of President Obama’s “United We Serve” summer initiative, the Division of Senior Services participated in a children’s book drive to benefit participants in the United Way’s Success by Six initiative. From July 25 through August 8, 2009, 533 books and eight book storage crates were collected at Books-a-Million, North Florida Regional Medical Center, Exactech, and several Alachua County divisions. The books collected were used to create home libraries for children ages birth to six as well as distributed to selected child care centers in Gainesville’s 32609 zip code area. As part of this drive, ten foster grandparents read to children at Books-a-Million for the Rock-n-Read on August 1st. 14
Partnerships retired & senior volunteer program Retired & Senior Volunteer Program The Retired and Senior Volunteer Program (RSVP) invites residents ages 55 and over to use their unique life experiences and skills by volunteering with local community partners. These partnerships are comprised of government, non-profit, and proprietary health care agencies.
Impacts • 683 volunteers • 1,681 art and culture events offered to the public • 114 educational events were held to raise environmental awareness and support • 90,480 nutritious meals served to seniors via congregate sites and home deliveries • 5,585 individuals and families received health education and support • 9 homes were built for low-income families in need of adequate housing • 58,302 meals were served to homeless and hungry residents • 13,083 nights spent assisting homeless individuals in temporary shelters
RSVP Hours Served by Station
42,161
12,700 12,703 7,650 7,892 696
840
3,306 3,761 4,415
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“
I think this is a wonderful program; it helps so many different people. I am proud to be a part of this organization
”
- RSVP volunteer
SHINE Through a collaborative partnership with S.H.I.N.E. (Serving Health Insurance Needs of Elders), Community Support Services has provided an outlet for SHINE volunteers to offer one-onone counseling and information services to seniors facing Medicare issues. As a result, 104 local seniors received free and unbiased health care advice.
218 SE 24th Street Gainesville, Florida 32641-7516 Tel: (352) 264-6700 TDD: (352) 955-2449 Fax: (352) 264-6703 cso@alachuacounty.us www.alachuacounty.us/css Cooperative Extension 2800 NE 39th Avenue Gainesville, FL 32609-2658 Tel (352) 955-2402 TDD (352) 955-2406 Fax (352) 334-0122 http://alachua.ifas.ufl.edu/
Produced by Alachua County Manager Randall H. Reid’s Communications Office under the direction of Mark Sexton, Communications Coordinator. Designed and produced by Takumi Sullivan, Alachua County Graphic Designer. Edited by Bret Bostock, Alachua County Public Information Specialist. Special thanks to the Community Support Services Public Relations Team: Brent Waible, Kristen Cimiluca, Kelley Garner and Ragan Nobles.