July 2014 | Issue 34
A Publication of DHL Worldwide Express (Bangladesh) Pvt. Ltd.
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MESSAGE FROM
COUNTRY MANAGER
BANGLADESH
BUSINESS AWARDS 2013
FAMILY
NIGHT
2014 APPRECIATION
WEEK
2014 CS AWARDS ADRIAN VISIT
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OPERATIONS
BOOT CAMP
2013
BIRTHDAY PARTY
QUARTERLY AWARD
WINNERS
Q1-2014 TOWN HALL WITH
YASMIN ALADAD KHAN OBSERVES SEAL WEEK NEW JOINERS
ACADEMIC
ACHIEVEMENT
MEDIA
COVERAGE
MESSAGE FROM GERMAN AMBASSADOR
DHL GLOBAL NEWS
Country Manager
Message from
Desmond Quiah, Country Manager
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DHL and Daily Star Host Bangladesh Business Awards Dhaka, March 28, 2014
DHL, the world’s leading logistics company, in association with Daily Star, the leading daily newspaper of the country, hosted the Bangladesh Business Awards 2013 at Pan Pacific Sonargaon Hotel on 28thMarch, 2014. Bangladesh Business Awards (BBA) recognizes and celebrates excellence in business leadership in Bangladesh. In its 14thyear, the Bangladesh Business Awards 2013 was attended by some of the most influential people, ministers, business leaders and dignitaries of Bangladesh. A pioneer among the awards ceremonies, BBA was established in Bangladesh in 2000 and within a decade has established itself as the most prestigious event in the Bangladesh business community. The BBA was established in 2000 by DHL & Daily Star with a specific objective of creating an environment of excellence and competitiveness which would drive the members of thebusiness community to achieve greater heights of productivity, efficiency, financial discipline and modern management. Addressing the audience at the awards night, Desmond Quiah, Country Manager, DHL Express Bangladesh in his speech, stated, “In the true Bangladeshi spirit of ‘resilience’, DHL Express and the Bangladeshi business community have always demonstrated strength of character, working to overcome challenges. This evening we have gathered to express our commitment to rebuild the country as a reliable place for business and economic activity. Now, as the business community looks forward to renewed business momentum, we stand ready to support our customers as we strive to make our customers successful across over 220 countries and territories we operate in.” The Awards ceremony on this Friday saw recognition of outstanding contribution to the business community in the calendar year 2013 across 4 categories, which includes a category that recognizesthe pivotal role that female leaders have played in Bangladesh economy. The awardees of this year are:
Habib Group represented by Mr. Yasin Ali, Managing Director, was awarded with the “Enterprise of the Year 2013”.
“Outstanding Woman in Business of the Year 2013” went to Ms. Tania Wahab, Managing Partner, Karigar.
“Best Financial Institution of the Year 2012”, was awarded to Delta Brac Housing Finance Corporation Ltd represented by Quazi M SharifulAla, Managing Director and
Laila Rahman Kabir for “Lifetime Contribution Award 2013” for her outstanding contribution in business.
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DHL Family Night is one of the most exciting and extravagant employee
engagement programs of DHL Express Bangladesh where employees along with their Families get an opportunity to mingle under one-roof and enjoy their family time. In 2014 we have organized DHL Family Night in a most attractive and exclusive manner. The event was full of activities that include Cultural Program, Puppet Show, Kids game and activities, stage performance by our employees, Comedy Show, Fusion Dance Show, Raffle Draw etc. Employees were highly engaged in different programs & activities and enjoyed their evening wholeheartedly. Another main attraction of the program was the prestigious Long Service Award Ceremony where employees were awarded for their long working tenure starting from Five Years to Twenty Years with Crest, certificates and a token of appreciation. Total 38 employees were awarded where 17 employees received LSA for 5 years, 10 employees received LSA for 10 year, 7 employees received LSA for 15 years and 4 employees received LSA for 20 years. Approximately 1200 guests were present at the program and it was full of fun and loving atmosphere. Kids enjoyed different activities especially organized for them where employees participated in the cultural and musical programs.
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Appreciation Week – 2014 Appreciation Week is of the Deutsche Post DHL’s signature program for employee engagement. To motivate employees and ensure a fantastic working environment and also to become the Employer of Choice, Deutsche Post DHL launch Appreciation Week program in different countries and regions.
DHL Express Bangladesh organized Appreciation week on May 21 – 23, 2014. The entire period was full of fun and activities where employees participated wholeheartedly. The Program was inaugurated by providing red Carpet Welcome to all employees followed by appreciating in the Thank You Tree specially designed and installed in different locations for this purpose. Throughout different days employees were engaged in different games like Mini Golf, Penalty Shootout, Balloon Shootout, Ring Throw, Dart Throw, Car Racing etc. Employees were also participated in the Go-Green mini Marathon followed by which they joined in a friendly football match. One of the most attractive initiative of the Appreciation Week was creating a Human “As ONE”.
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CS Awards DHL Focus 2014 Regional conference for AP was held in Singapore in January 2014.
Different functions were awarded during the event for their best performance in 2013. BD Customer Service Team was the proud winner of CS Excellence Award for their commendable overall KPI achievements. Besides winning the award for KPI performance, BD CS team also got appreciation certificates in different categories like Most Improvement Score in PCIS, Highest number of Customer Compliments and for their extra ordinary effort to serve customers during the fire incident at Import Bond. Mahmud Bin Alam, National CS Manager received the awards on behalf of the team. The award categories are as follows:
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Most Recognized Country For Overall CS KPI Achievement WAVE-2, 2013
Most Improved In PCIS scores in 2013 (Tier 3)
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Most Compliments From Customers in 2013
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Total Commitment To Serve Customers During Fire Incident In Airport In Apr 2013
Adrian Visit
Adrian Whelan, Head of Global Customs & Security of DHL Express has visited Bangladesh on 04-05 June, 2014 for RA3 pre-validation. He has visited both of our Motijheel and Tejgaon service centers. He also visited Dhaka GTW in Hazrat Shahjalal International Airport.
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Operations Boot Camp 2013 During September 13 to 14 and 20 to 21, 2013 Operation Boot Camp was held at BRAC-CDM, Savar in two batches. The entire Bangladesh Operations team enthusiastically participated with a slogan of “Reaching New Height�. The main objective of this boot camp was to refresh ourselves through different team building sessions and revisiting the DHL Operations fundamentals. The DHL four pillars network operations key priorities, our achievements and way forward were also reemphasized. The presence & interactive sessions with Country Manager & SMTs during the boot camp encouraged OPS colleagues to solidify their commitment in future.
X-Ray Machine X-Ray & ETD installation at Tejgaon Service Center: DHL Express Bangladesh has installed state of the art X-Ray machine & ETD (Explosive Trace Detection) at Tejgaon service center. Hossain Ahmed, Commissioner of Customs , Custom House, Hazrat Shahjalal International Airport inaugurated the facility on June 11. He praised the initiative of DHL Express and believe this would help to reduce the shipment movement of contraband items. This is to be noted that DHLE BD is the first air express company to install such security arrangement.
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Birthday Party
Quarterly Award Winner Q1-2014
Abdullah Faisal Mamun - Employee of the Quarter
Bijoy Krishno Roy
- Sales Performer of the Quarter
Sheikh Azam Ali
- Courier of the Quarter
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Arup Barua
- Courier of the Quarter
Md. Shahjahan
- Courier of the Quarter
Tinku Barua
- Courier of the Quarter
Md. Golam Kibria
Best Retail Outlet of the Quarter - Shantinagar Outlet
EOY & OSP
Kaji Mokhlasur Rahman (Employee of the Year)
Parimal Chandra Datta
Farhana Zaman Khan (Employee of the Year)
Titu Prashad Chowdhury
Farzana Sharmin (Outstanding Sales Person)
- Outstanding Piece of Work
- NPA Champion of the Quarter
Town Hall with Yasmin Aladad Khan SVP of Southeast Asia & South Asia at Town Hall Yasmin Aladad Khan, Senior Vice President, Southeast Asia and South Asia, DHL Express, led a town hall meeting at the DHL Express Bangladesh (DHLE BD) Country Office on 2 June 2014.
She highlighted Asia Pacific’s business environment outlook, Focus 2014 and the way forward for the rest of the year. She also elaborated on the major investments that DHLE has made to achieve Strategy 2015 goals. She emphasized the need to seize new opportunities and improve service quality to create more value for customers. She also highlighted DHLE BD’s contributions to Strategy 2015 and thanked employees for their effort and dedication in spite of the difficult political and economic situation. It was her first visit to a South Asian country since taking charge of Southeast Asia (excluding Singapore) and South Asia, which includes Pakistan, Bangladesh, Sri Lanka and Nepal, in April 2014. During her two-day visit to Bangladesh, she was updated by the DHLE BD team on country business. She also met Tofail Ahmed, Minister of Commerce, Bangladesh to identify areas where DHLE BD can help trade and commerce in Bangladesh and to seek operational and policy support from various regulatory agencies. She also had meetings with DHLE BD’s key customers and visited various DHLE BD facilities.
CIM DHLE
Bangladesh has successfully rolled out CIM (Certified International Manager)-1 in last September. The program aims to provide DHL Express Managers / Supervisors with additional leadership skills and offers new insights and perspectives to become ‘The successful 21st century DHL Express Manager”. Total of 24 Managers are now accredited as Certified International Managers.
DHL BD Commercial Team Observes Seal Week
DHL BD Commercial team observed SEAL WEEK from 23 to 26 June. DHLE BD
Country Manager Desmond Quiah inaugurated the week with his inspirational words in a commercial team event “Orange Crush Happy Hour” where all SMT members were present. During the week all front line sales team focused on attacking specific competition customer through customized sales activities through Telethon to identify and capture new business opportunity.
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New Born
Vian Leonardo Gonsalves son of Father’s Name: Elton Loranzo Gonsalves Mother’s Name: Liza Teresa Gonsalves
New Joiners
Retail Outlet Officer Father’s Name: Md. Ashifuzzaman Mother’s Name: Koli
Md. Hasan
Siddiqur Rahman
Faizul Kabir
Md.Tajdin Hassan
(QCC Analyst)
(Finance Manager)
Nazmus Sadaat Zia (Finance Manager)
Zunairah Daughter of Father’s Name: Md. Asekul Quddus Mother’s Name: Farzana
Name of the New Born: Afia Jahin Father Name: Mohammad Hasibul Islam Finance
(Field Sales Executive)
Academic Achievement
(Pricing Manager)
Assad Kibria
(Ground Operation Manager)
TTT Training on GEMBA Walk Name: Akhi Akhter Father’s Name: Akkas Ali Mother’s Name: Farida Begum GPA 5 in SSC Exam 2014
Name: Tasmima Noushiba Mahbub Daughter of Mahbub Hossain GPA 5 in SSC Exam 2014
Name: Tanni Habib Father’s Name: Md. Habibur Rahman Mother’s Name : Anjumanara Begum GPA 5 in JSC Exam 2014
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Name: Md shakil ahmed Father’s name: Md. Rofiq Ahmed Mother’s name: Salma Begum GPA 5 in JSC Exam 2014
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Name: ZUBAIR RAIHAN SAJID Father’s name: MD.ABU ZAFAR Mother’s name: NASRIN SOMA Golden GPA 5 in PSC Exam 2013
EMBA walk TTT (Train the Trainer) program was held in Srilanka from November 27 to November 28, 2013. Zulfiqar Ali Siddique; Director, Operations, Mahmud Bin Alam; National CS Manager & Chowdhury Mahib Ekram; Network Operations Control Group Manager attended the training from Bangladesh.
Media Coverage
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DHL conferred 3 awardsat the 28th Asian Freight & Supply Chain Awards DHL BAGS‘BEST EXPRESS OPERATOR’AWARD FOR THE 26TH YEAR, IN ADDITION TO ‘BEST LOGISTICS SERVICE PROVIDER - AIR FREIGHT’AND ‘BEST 3PL’ AWARDS Singapore, 18 June2014:DHL, the world’s leading logistics company, was conferred three prestigious awards at the 28th Asian Freight & Supply Chain Awards (AFSCA).The awards for‘Best Express Operator’, ‘Best Logistics Service Provider – AirFreight’ and ‘Best 3PL’were presented to DHL at a ceremony held yesterdayin Shanghai, China.
stay at the forefront of the freight industry amid a challenging and highly competitive environment. Winning the ‘Best Logistics Service Provider – Air
The wins are testament to DHL’s continued leadership in integrated logistics, a result of the company's focus on continuous improvement and investments in the Asia Pacific region. Jerry Hsu, Chief Executive Officer of DHL Express Asia Pacific said, “To be consistently recognized as the region’s‘Best Express Operator’for 26 years speak volumes of our pursuit in delivering excellence, and more importantly, my fellow colleagues who worked tirelessly in making sure that some 199 million shipments last year, many of them time-critical, get to their destinations in a timely manner. The DHL brand is synonymous with speed and reliability – something which our customers have come to reply upon for the last 40 years in the region.’’ Kelvin Leung, Chief Executive Officer of DHL Global Forwarding Asia Pacific said, “DHL has managed to
Freight’ a w a r d furtherdemonstrates customer confidence and trust
in our services. This is testament that we are now, more than ever before, on the right track to meet our customers’ business needs.” Oscar de Bok, Chief Executive Officer of DHL Supply Chain Asia Pacific said, “Clinching the ‘Best 3PL’ award for the last few years is extremely encouraging. Our success stems from a carefully thought-out strategy comprising of discerning investments and ongoing development of innovative solutions. We will continue to introduce complementary and value added services for our customers and partners to thrive in the dynamic marketplace.” The AFSCA awards are organized by Cargonews Asia to honor outstanding shippers, logistics providers and cargo transport companies. It recognizes companies who exemplify excellence in leadership as well as consistency in service quality, innovation, customer relationship management and reliability. More than 12,000 Cargonews Asia readers were polled to select the best service providers in over 40 industry specific categories. AFSCA is considered to be one of the industry’s foremost accolades as it is the only Asian freight awards to rely solely on customer satisfaction to determine its winners.
DHL Express Bangladesh opens its 27th Service Point at New Elephant Road in Dhaka Dhaka, June2, 2014: DHL Express Bangladesh, a subsidiary of the world’s leading express and logistics company, DHL Express, has expanded its retail network through inaugurating its 27th Service Point at New Elephant Road in Dhaka on June 2, 2014. The opening of the new Service Point is in line with DHL's focus to be closer to its customers. Yasmin Aladad Khan, Senior Vice President, South East Asia & South Asia, DHL Express, inaugurated the service point. She commented, “DHL Express provides logistics support in the internationalization of trade and commerce, and has a large focus on small-to-medium enterprises (SMEs). The expanded retail network will benefit these customers who especially prefer to use our innovative DHL EXPRESS EASY retail product. Packaging options for this product range from a ready-to-assemble envelope to a pallet box for shipments weighing up to 100kg, and cater to the needs of walk-in customers.” Expressing his satisfaction on opening a new service point at one of the busiest trade hubs in the city, Desmond Quiah, Country Manager, DHL Express Bangladesh said “Having the largest retail network in Bangladesh, DHL Express is committed to being the Provider of Choice by catering service and values across business districts and market
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segments.”New Elephant Road has long become a business hub of Dhaka city. It is especially well known for its shops trading computers, computer and n e t w o r k accessories, shoes, ceramics, garments; show pieces, carpets among other items. There are a number of p r i v a t e universities and colleges in the close vicinity. The new Service Point is located at 90, New Elephant Road, Dhaka. Operational time of the Service Point is from10.00 AM to 8.00 PM seven days a week. DHL Express has been operating in Bangladesh since
1979. Today, it is the largest international express delivery company in Bangladesh, with a fast expanding network of 27 Service Points, 3 Partner outlets, supported by more than 65 vehicles and nearly 400 employees.