Alaska Communications
TELECOM & TECH
Terrific Tech
For every industry, there’s a technological innovation supporting its operations By Tracy Barbour
W
hen Samson Tug and Barge needed to modernize its computer network, GCI customized a full-scale solution. The Sitka-based, interstate shipping company had new networks installed in eighteen locations, made upgrades to eighty computers—and gained access to what Vice President Cory Baggen describes as a “legion” of IT people. 10 | September 2021
Thanks to GCI’s team, Baggen was able to take a two-week vacation in Panama this spring—without needing to have her laptop or the internet available to troubleshoot work-related technical problems. “I knew the business support team would cover me, and I wouldn’t have to worry about anything,” says Baggen, who has an IT background and fills multiple roles at her company.
GCI has provided IT and technical support for Samson Tug and Barge’s users, servers, and network for more than ten years. “They’re perfect for us,” Baggen says. “The management of the company is stellar; they really look out for Alaska businesses.”
Each Industry Has Unique Needs Companies like Samson Tug and Barge represent a diversity of economic sectors in Alaska, and they depend on various technology solutions to meet their specific needs. “In a perfect world, having one general technology solution would be wonderful, but it would also be improbable from a practical viewpoint as every industry is different and has distinct requirements,” says Matthew Craig, a senior consultant for CTG, which has an office in Anchorage and
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