Catalogue - We put emotions in context

We put emotions in context

„ The most important thing in communication is hearing what isn’t said.

- Peter Drucker

Hear the needs of your clients We develop business solutions that increase your client’s level of satisfaction in real time. How? By implementing cognitive technology to improve your soft skills and make communication with your customers better, every day, minute after minute.

Why do we need to improve the way we communicate with clients?

91% of unhappy customers simply leave, without registering a complaint.

89% of clients choose to work with a competitor due to a poor customer experience.

60% of consumers are prepared to pay more for a better customer experience.

Researchers emphasize the importance of achieving customer satisfaction on an emotional level.

Client satisfaction is the essential base on which to build a strong, long-lasting business relationship.

Standards such as ISO9000:2000, TQM, SixSigma, and EFQM Award emphasize the role of customer satisfaction.

Acquiring new clients is seven times more expensive than retaining those you already have.

But measuring satisfaction and retention is still not common. Often, managers are unaware how important it is to measure satisfaction and, in any case, lack the tools to do it.

Sources: Annual survey (2015) conducted by thinkJar, Desk.com, kissmetrics.com

Put emotions in context How can you improve the emotional satisfaction of your clients, partners, or employees?

How can you utilize business science and cognitive technology to make them love your company?

1. Collect data It can be text, voice, direct feedback, frequency of contact, delays in payments, delays in delivery, images, video, and movement. It’s variable, and always needs to be clearly identified.

2. Measure The method of measuring data can vary. In some situations, it might be measured daily in real time; in other cases, only at very specific moments.

3. Analyze Cognitive computing (Artificial Intelligence, Machine Learning, Natural Language Processing and other technologies) can be used cleverly to analyze the information gathered.

4. Deduct Deductions can be made, based on a very specific context. What does it mean that the client is happy at a precise moment? Why is final payment delayed, and how does it relate to the other measurements? Is it a bad sign or can it be ignored in this particular context?

5. Turn big data into action This final element is the most important: translating detailed information into simple actions that can improve the level of client satisfaction. What to change in future? How to react at this very moment?

Small improvements. Huge results.

Implementing the solution may sound complicated, but you can leave the hard part to us. Every time we create a new product, our goal is to make helpful business solutions that people will love to use.

Easy to understand.

Simple-to-follow advice.

Daily business improvement.

Instead of a revolution that would cost time and money to implement, we offer a solution that will work non-stop in the background, making continuous improvements.

We believe technological business products have to be super easy to use, with all the magic working smoothly and invisibly in the background.

That’s why we always combine Amazing User Experience with Design Simplicity.

We will rock your business!

We are not a typical company; rather, we are a team of ambitious young people with an amazing track record.

Our clients are based worldwide, in cities like San Francisco, Miami, London, New York, Tallinn, Warsaw and Seoul. Creating innovative products for a range of clients, from small startups and medium-sized companies to large, well-known giants, we have had the chance to work with passionate people from around the world.

What makes our team so jazzy?

Love for innovation.

Augmented and Virtual Reality, Web and Mobile applications, Artificial Intelligence. We have even built a drum kit (for LEAP motion) that can be played in the air.

Comprehensive approach to projects.

We always build complete solutions. From initial idea to final product.

And we always listen closely enough to hear not only what our clients want but also what they dream of.

Extraordinary people.

We believe that people are our great strength. Best designers, developers, project managers, and business people who can bring to life game-changing ideas.

We have worked for:

We have been awarded:

Winners at IBM Virtual Hackathon 2015

Participation in ESA Space App Camp 2015

Judges & Audience award at Startup Weekend Krakow 2012

Alumni in Startup Wise Guys accelerator 2013 in Tallinn

The most brave and smart Startup Idea at 4th New Economy Forum

One of 10 High-Tech Startups in Central Europe You Should Know About by JIC (2013 EDT)

That's just the beginning! „From Idea to Business� Award at Malopolska Technology Trends

Finalists at Bitspiration 2013 Startup competition

Embrace your clients’ emotions Bubbletalk is a collaboration tool focused solely on positive communication between the customer and the representative of the contractor.

We are aware of the value of interpersonal relations and soft skills in business. Now, with the help of cognitive technology, we can recognize what makes clients feel like complaining, and also measure in real time their level of satisfaction with the product or service we are delivering.

Poor communication between the customer and the contractor is four times more likely than price or poor quality service to be the cause of termination of cooperation.

According to Bain and Company’s research.

The customer talks to a single person on the contractor’s side and with this one person negotiates the scope of work in the project, comments the delivered results and accepts their performance.

It is super simple and intuitive to use.

No longer will customers be forced to use tools such as JIRA, Asana or Basecamp.

We turn data into empathy and make loyal customers.

Bubbletalk allows you to communicate with your client, comment on tasks and sign off on projects – all with excellent transparency. But it is not a usual project management tool.

Bubbletalk uses advanced machine learning and the principles of psychology in business and communication to help you improve your soft skills, increase your clients’ level of satisfaction and enhance communication, every day!

To: Maggie Smith

Why it takes so long????? When I can see some results???

To: Maggie Smith

Mr John Doe Client

What do you mean by WIREFRAME and TRANSITION? Are you insulting me?!

To: Maggie Smith

Did you received my message from Nov 2 ???? Hello!?

Warning! Your client Mr John Doe from BigCompany Inc. is grumpy!

Possible reasons: 1. You make him wait too long for an answer to his questions.

89% Maggie Smith Account Manager

2. The language you use is incomprehensible to John Doe. 56% 3. John Doe is not convinced about changes suggested on 2 November.

34%

Suggested measures: 1. Try to send immediate acknowledgement to John Doe that you have received his messages, even if you don’t have clear answers just yet.

2. Try to use words like ‘sketch’ or ‘draft’ instead of ‘wireframe’, and ‘change’ instead of ‘transition’.

3. Schedule a call with John Doe to discuss his doubts about changes discussed on 2 November.

Kaizenbox helps you organize and track the improvement process in an easy-to-use online panel.

Parfect UX combined with minimalistic design makes working with Kaizenbox a pure pleasure.

Follow the emotional path!

Błażej Wojtyła E-mail: blazej@jazzy.pro Phone: +48 889 006 156 Skype: blazej.wojtyla

Robert Łabuś E-mail: atom@jazzy.pro Phone: +48 698 678 288 Skype: robert_labus