Support with product selection and maintenance Shoe Finder

In addition to material quality, the care and correct wearing of footwear is important. By wearing footwear that fits with the type of work and applying the correct care, footwear will last a lot longer. At times it is difficult for customers to determine which footwear is right for their situation.

We therefore view providing our customers with advice as an important task.

Our webshops contain information about different types of safety footwear and the situations for which they are best suited. Via the live chat on our webshops, B2C, B2B and other customers can chat directly with our customer service experts. A person may be very partial to a shoe, but it may simply not fit with his or her work. We are honest about this. For example, S1P footwear is less suitable for construction than an S3 one. In addition to giving personal advice, we launched an online advice tool in the form of the Shoe Finder in 2021.

We encourage customers to take care of their footwear properly, which will make them last longer. We provide tips for the use of care products but also advise, for example, the purchase of two pairs of footwear and to alternate wearing them every day.

Via the Shoe Finder on all our B2C webshops, customers are able to receive tailored advice after completing a couple of questions. The tool has integrated the brands Redbrick, Grisport, Vismo, Mr.Miles and Reebok Work. It is possible that a customer would really like to purchase a pair of Mr.Miles shoes but, on the basis of the answers provided, a certain model by Grisport would be much more suitable.

We are happy to inform the customer of this. We look at style preference and required functions such as ESD or water resistance. We also ask about specific actions during work activities, such as standing on a ladder, in order to give the best advice.