In-flight Service - Cabin Crew Training Course

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Onboard service or In-flight service


Types of flights

ď‚— What type of flights are there?


Types of flights  Domestic  International

 Short-haul (less than 3 hrs.)

 Scheduled

 Mid-haul (less than 6 hrs.)

 Charter

 Long-haul (more than 6 hrs.)

 Ad-hoc

 Ultra long-haul (more than 12 hrs.)

 Commercial  Military


In-flight Service EXERCISE ď‚— What type of factors can affect the in-flight service?


Factors affecting the in-flight service  Flight Time  Time of Day  Longhaul / Shorthaul  Type of Passengers (Pax profile)  Type of Flight – Scheduled / Charter  Turbulence


The most luxurious airlines in the world

VIDEO


Types of flights EXERCISE ď‚— List the order of service of products typically given to passengers in a typical mid-haul / long-haul flight?


Typical mid-haul order of service During pax boarding ď‚— Small Warm/Hot/Cold towels


Typical mid-haul order of service During pax boarding ď‚— Complimentary juice / glass of bubbly


Typical mid-haul order of service During pax boarding ď‚— Complementary Newspapers & Magazines


Typical mid-haul order of service During pax boarding ď‚— Menu Cards


Typical long-haul order of service ď‚— Pax Comfort Kits / Complementary Headsets

(IFE if applicable) / Colouring books (kids)

With our compliments


Typical mid-haul order of service In-flight ď‚— Drinks (including or excluding champagne)


Typical long-haul order of service (cont´d) ď‚— Meal (Breakfast, Lunch or Dinner)


Typical long-haul order of service (cont´d)  2 x T & C (Tea & Coffee) + Cake service


Typical long-haul order of service (cont´d) ď‚— Hot towel


Typical long-haul order of service (cont´d) ď‚— Complementary Playing Cards / Aircraft

models (children)


Typical long-haul order of service (cont´d)  In-flight Sales or Duty Free  2nd Drinks  Meal (Breakfast, Lunch or Dinner)  2 x T & C (Tea & Coffee)  Hot towel


Typical long-haul order of service (cont´d) ď‚— Liqueur service


Typical long-haul order of service (cont´d) ď‚— Charity collection


Typical long-haul order of service (cont´d) ď‚— Final Clear in service


Polaroid memento


Emirates A380 First Class Experience VIDEO


How would you offer a drink to a passenger?  Would you like anything from the bar Sir/Madam?  Do you care for a drink Sir/Madam?  Would you like something to drink Sir/Madam?


Drinks Service EXERCISE ď‚— What type of products would you find in an aircraft bar trolley?


Drinks Service  Alcoholic miniatures     

Whiskey Vodka Gin Bailey´s Rum


Drinks Service  Soft drinks:

Coke  Lemonade  Orange Fanta  Orange Tango  Bitter lemon  Tonic water  Water (still or fizzy)  Juices (apple, orange, pineapple, peach) 


Drinks Service  Wine/Beer  Champagne  Coffee/tea/hot chocolate

 Sandwiches, crisps  kit kats, muffins  Biscuits  Cups of soup


Duty Free / In-flight Sales

EXERCISE ď‚— What type of products would you find in a duty free trolley?


Duty Free / In-flight Sales  Alcohol

 Sunglasses

 Cigarettes

 Model aircrafts

 Perfumes

 Toys

 Watches

 Jewellery

 Gadgets

 Leather wallet/purse


Onboard Catering Comida de a bordo


Click here to watch a video on Onboard Catering


Catering language  Galley

 Oven Rack

 Lay-Ups

 Buffer

 Hotbits/Entrées

 Drystores

 Roll Mats

 Bar Box

 Trolley

 Lembits

 Trolley Top

 Dead head

 Canister

equipment


In-flight menu

EXERCISE  Let´s talk about the onboard menu


Types of meals EXERCISE ď‚— What type of onboard meals are there?


Types of meals

Pannini

Hot Snack -SNK


Types of meals

Hot breakfast - HBF

Hot lunch/dinner - HLD


Types of meals

Vegan - VGML

Vegetarian - VLML


Types of meals

Kosher - KSML

Muslim - MOML

Hindu - HNML


Types of meals

Kids meal - CHML


Types of (special) meals (medical reasons)  Diabetic  Low Cholesterol  Fat Free  Gluten Free

 Low Salt

- DBML - LCML - FFML - GFML - LSML


Lufthansa First Class BONUS VIDEO


ANY QUESTIONS? Please feel free to Skype me or e-mail me


Onboard service or In-flight service


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