Onboard service or In-flight service
Types of flights
ď‚— What type of flights are there?
Types of flights Domestic International
Short-haul (less than 3 hrs.)
Scheduled
Mid-haul (less than 6 hrs.)
Charter
Long-haul (more than 6 hrs.)
Ad-hoc
Ultra long-haul (more than 12 hrs.)
Commercial Military
In-flight Service EXERCISE ď‚— What type of factors can affect the in-flight service?
Factors affecting the in-flight service Flight Time Time of Day Longhaul / Shorthaul Type of Passengers (Pax profile) Type of Flight – Scheduled / Charter Turbulence
The most luxurious airlines in the world
VIDEO
Types of flights EXERCISE ď‚— List the order of service of products typically given to passengers in a typical mid-haul / long-haul flight?
Typical mid-haul order of service During pax boarding ď‚— Small Warm/Hot/Cold towels
Typical mid-haul order of service During pax boarding ď‚— Complimentary juice / glass of bubbly
Typical mid-haul order of service During pax boarding ď‚— Complementary Newspapers & Magazines
Typical mid-haul order of service During pax boarding ď‚— Menu Cards
Typical long-haul order of service ď‚— Pax Comfort Kits / Complementary Headsets
(IFE if applicable) / Colouring books (kids)
With our compliments
Typical mid-haul order of service In-flight ď‚— Drinks (including or excluding champagne)
Typical long-haul order of service (cont´d)  Meal (Breakfast, Lunch or Dinner)
Typical long-haul order of service (cont´d) 2 x T & C (Tea & Coffee) + Cake service
Typical long-haul order of service (cont´d)  Hot towel
Typical long-haul order of service (cont´d)  Complementary Playing Cards / Aircraft
models (children)
Typical long-haul order of service (cont´d) In-flight Sales or Duty Free 2nd Drinks Meal (Breakfast, Lunch or Dinner) 2 x T & C (Tea & Coffee) Hot towel
Typical long-haul order of service (cont´d)  Liqueur service
Typical long-haul order of service (cont´d)  Charity collection
Typical long-haul order of service (cont´d)  Final Clear in service
Polaroid memento
Emirates A380 First Class Experience VIDEO
How would you offer a drink to a passenger? Would you like anything from the bar Sir/Madam? Do you care for a drink Sir/Madam? Would you like something to drink Sir/Madam?
Drinks Service EXERCISE ď‚— What type of products would you find in an aircraft bar trolley?
Drinks Service Alcoholic miniatures
Whiskey Vodka Gin Bailey´s Rum
Drinks Service Soft drinks:
Coke Lemonade Orange Fanta Orange Tango Bitter lemon Tonic water Water (still or fizzy) Juices (apple, orange, pineapple, peach)
Drinks Service Wine/Beer Champagne Coffee/tea/hot chocolate
Sandwiches, crisps kit kats, muffins Biscuits Cups of soup
Duty Free / In-flight Sales
EXERCISE ď‚— What type of products would you find in a duty free trolley?
Duty Free / In-flight Sales Alcohol
Sunglasses
Cigarettes
Model aircrafts
Perfumes
Toys
Watches
Jewellery
Gadgets
Leather wallet/purse
Onboard Catering Comida de a bordo
Click here to watch a video on Onboard Catering
Catering language Galley
Oven Rack
Lay-Ups
Buffer
Hotbits/Entrées
Drystores
Roll Mats
Bar Box
Trolley
Lembits
Trolley Top
Dead head
Canister
equipment
In-flight menu
EXERCISE Let´s talk about the onboard menu
Types of meals EXERCISE ď‚— What type of onboard meals are there?
Types of meals
Pannini
Hot Snack -SNK
Types of meals
Hot breakfast - HBF
Hot lunch/dinner - HLD
Types of meals
Vegan - VGML
Vegetarian - VLML
Types of meals
Kosher - KSML
Muslim - MOML
Hindu - HNML
Types of meals
Kids meal - CHML
Types of (special) meals (medical reasons) Diabetic Low Cholesterol Fat Free Gluten Free
Low Salt
- DBML - LCML - FFML - GFML - LSML
Lufthansa First Class BONUS VIDEO
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Onboard service or In-flight service