Diversity Of Thought, Culture Of Trust

Fairway believes inclusion a boon to customers, employees

Oftentimes, borrowers seek out someone of LGBTQ+ as trust is established almost immediately with that connection and commonality, in a safe space where they feel accepted and not judged, she says.

The most positive gain from Fairway’s inclusive practices are the new connections formed from its employee resource groups. There is a wonderful sense of belonging when you find others with whom you can relate and know you are not alone, Fry says.

The FairwayPride employee resource group was launched in November 2021, and now has nearly 100 members who meet monthly.

“This has been an amazing support group with educational opportunities and sharing stories and resources,” Fry said.

Employees take note of these inclusive practices.

Witness this testimonial from Ashley Howell (She/They), a branch administrative assistant: “WOW! What an incredible group! These meetings are so informative, and I am so grateful for the opportunity to not only learn about people I work with at Fairway, but also feel so at home knowing that we are each humans going through so many things in this life. We each go through our own evolutions of self, and I’m comforted knowing that I have a safe space to continue to grow. I’m so grateful to be a part of this community and grateful that Fairway has open arms and open hearts for us.”

Fairway also took steps to provide additional benefits to help its LGBTQ+ employees. In 2022, it launched the Family Building Benefit Program, which supports the diverse needs of employees living in traditional, same-sex or alternative families. The program does not require a diagnosis of infertility, removing the barrier for LBGTQ+ participants so that Fairway can support all employees’ path to parenthood.

“Fairway’s culture makes us feel that we are joining a family versus just a job,” Fry says. “That’s what sets us apart and makes our employees feel valued, appreciated, heard and accepted in a safe, inclusive work environment.” 