Travel Agent Professional May 2016 by Travel Agent Professional

Travel Agent Professional May 2016 Issue 43

Vicki Freed, RCI

Listen More & Sell More By Cindy Bertram

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Cindy's Inside Cruise & Travel Track, LLC

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My Bucket List Is Getting Shorter By Les-Lee Roland Owner of The Package Deal

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The Playâ&#x20AC;&#x2122;s The Thing By Paull Tickner

Showcase Auto Europe ..........................................21 Travel Planners International .........................19 World Travel Holdings.............................14-15

Ad Index

Cover Photo: RCI, China, and Rollright Stones

Auto Europe .................................IFC

RCI ...............................................BC

Britain Greatdays.............................3

TRAVELSAVERS.............................23

HostTravelAgency.com .................20

Travel Agent Professional

2016

By Cindy Bertram

TAP

Listen More & Sell More

Travel Agent Professional May 2016 Issue 43

Travel Agent Professional Staten Island, NY 10312 E-mail: info@travelagentprofessional.com Phone: 718.360.3153

Joel M. Abels

Legend In the Travel Industry April 1927 to January 2007

Ann M. Hoek Publisher/Creative Design ann@travelagentprofessional.com Bonnie Walling Editor Bonnie@travelagentprofessional.com Alan Cohen Vice President Marketing Alan@travelagentprofessional.com

Meet Our Editorial Board Paull Tickner, Creator of Special Interest Britain ptickner@customgb.co.uk www.customgb.co.uk Cindy Bertram, Cindy’s Inside Cruise & Travel Track, LLC cindybert@att.net Mitchell J. Schlesinger President, MJS Consultants mjschlesinger@bellsouth.net Les-Lee Roland Owner of The Package Deal Sue Shapiro, President Shapiro Travel Resources sue.shapiro@gmail.com www.shapirotravelresources.com Rusty Pickett, ECC Shellback Cruises www.shellbackcruises.com Sherry Laskin, ACC Travel Writer/NACTA Webinar Moderator www.cruisemaven.com This online magazine is dedicated to the memory of Joel Abels, Travel Trade's editor and publisher. Joel and his life's work may be gone, but with your help it can live on.

Travel Agent Professional has its roots in Home Based Trade, the first magazine of its kind, started by Joel Abels in 2004. Joel and Lenore Abels ran Travel Trade for nearly half a century – it was started by her grandfather, John S. Lewis, and her father, Sidney Lewis, in 1929, and they took the publication over after her grandfather’s passing. Under Joel’s direction, the company grew to be one of the travel agent industry’s leading publications, reaching more than 45,000 agents throughout North America. It spawned a famous series of trade shows and three monthly magazines – Cruise Trade, Tour Trade and Home Based Trade. The Abels also garnered enormous respect – Joel received the Neal Award, called “the Pulitzer Prize of the business press,” for his hard-hitting editorials. On a personal note, after working with Joel for over a decade and staying with him until the end, I grew to truly care for and respect the man. He was like a second father to me. Joel was old school, he stood by his word and believed in his work. There will never be another. While nobody can replace this industry legend, we’re hoping that this new publication, which reunites the original Home Based Trade editorial board, will be able to carry on his passion for travel and those who sell it.

Ann M. Hoek The opinions expressed in these columns are solely those of the authors and do not necessarily reflect the views of Travel Agent Professional.

May 2016

Travel Agent Professional

4 Listen More & C i n d y

Sell More

B e r t r a m

Listen, Keep Listening & Don’t Stop Listening A savvy business colleague of mine, Jason, has built a very successful career in sales and loves what he does. Jason is quite open when he says, “We are all in sales. Every day we try and sell our ideas, our beliefs and dreams.” He explains that he really began to learn the importance of listening in the sales process while working in a garden center. It was the very first part-time job he had and admits, “Yes I was a quiet, 14 year old lad.” The gentleman who hired him taught him a great deal. By the time Jason was 16, he was

By Cindy Bertram Cindy's Inside Cruise & Travel Track, LLC I used to always cringe when people

handling the day to day running of the garden center working there on weekends. Looking back, Jason mentions the key thing he learned in the sales process was the need to listen. Jason explains, “So

would say, “Oh, so you’re in sales?” The

many sales people talk their way out of a sale, missing the

first image that came to my mind was

key hooks and signals because they don’t stop talking and listen.” The key elements in sales he’s successfully learned

the used cars salesperson stereotype — the person who used every low end sales tactic in the world to get those cars sold. And I’d tell myself, “I’m not in sales. I build relationships and then the sales will evolve.” The thing I’ve also learned however? In the travel industry we create amazing experiences for our clients, but the best way to do that is to become a better listener.

•• •• • • • •

involve these things: Listen to your customer. Listen, keep listening and don’t stop listening. Think before you speak. Customers don’t buy products from you just because you have them or want to sell them. They generally buy something because it solves a problem or fulfills a need. It’s up to you, as the sales person, to find out what the need or problem is first. Ask questions and then listen to their answers. Also, let them tell you fully, before you act or speak. You don’t want to be like so many of the sales people who jump in half way, before the customer or client shares the most vital information.

May 2016

The next steps? Jason notes that once you have the information, or at least think you understand, pay your customer/client the compliment of “playing it back to them” — confirming what they need or want to solve. This does several things. First, it confirms you got the right understanding. Second, by explaining it back to your customer/client, it helps you understand it better yourself. Finally, it endears the customer tighter to you — they feel like you are more “on the same page and wavelength” with them. Jason then explains, “You are now an ally of them, working on their side to help them get what they want. You’re not some shiny shoed Rodeo cowboy who rode into town, so to speak, trying to sell them snake oil that they don’t need or never wanted!”

Travel Agent Professional

6 He further notes, “As sales professionals, we don’t have that magic bag of solutions to cure all the ills and fix all the problems. But we do have great minds that can think fast and adapt to solve the needs of our customers, our clients. The real sales skill, then, is taking what we have at our disposal and working with the customer to lead them with integrity and honesty, to see that you have the solution to their needs. It might cost them more, or be a solution that is totally at odds of how they solve the problem. Or you might have to change their mind on the problem all together.” When it comes to the travel and cruise industry, Jason explains, “A client might come in and mention they want to go on a mountain trekking holiday to ease their stress, get some fresh air, and see new things. You see their problems but then sell them a cruise instead because that’s really the solution to their ‘problem.’ They will thank you for listening to them, working with them, and finding a solution for them that is better than what they ever could have imagined!” As Jason notes, “But isn’t that why they came to a travel professional and just didn’t book direct off the Internet?”

May 2016

7 Being the Good Listener Jason’s right on target. Thinking back to some of past successes, one comes to mind. Some clients of mine reached out to me to book their anniversary cruise celebration — 50 years of a very happy marriage. But this wasn’t just for them — they were going to take their entire family along, including the grandkids. They had sailed on one cruise line before, but after talking and listening, I knew that p articular cruise line wasn’t going to have the flexibility they needed because this was a multigenerational cruise. The cruise line I finally suggested had exactly what they needed, along with that flexibility. And it turned out to be exactly what they wanted, creating memories of a lifetime.

Vicki Freed Be the Guider Who Helps the Consumer Make the Best Decision Vicki Freed, Senior Vice President, Sales and Trade Support & Service for Royal Caribbean International provides some insights as far as sales and working with clients. She mentions, “I have never viewed the role as a travel professional as a ‘sales person’ — rather, I like to think of them as a ‘guider who helps the consumer make a good buying decision.’ What consumer wouldn’t want someone to guide them on making the best purchase decision?” When it comes to questions, Vicki shares more. “Always ask good qualifying questions that are open ended. Then close your mouth and allow the prospect to answer. Using their answer, you will know what to ‘ask’ next. If the travel professional advisor and consultant has asked the right questions, they will know. Using a

Travel Agent Professional

8 current promotion as an urgency to close the sale often helps. You can always ask — Is there anything I have missed to help you secure the reservation? And then listen.” As far as a possible “formula for success” Vicki explains, “No ‘formula’ is needed. When a travel advisor is listening and asking good questions, it becomes more of a conversation. Think of it as a MD visit. There really isn’t a formula on percent of time the MD talks or listens. But more time is spent listening so that you can again, help the prospect plan the perfect vacation.” When I asked Vicki about best ways to keep in touch with clients, from building up excitement for an upcoming trip as well as follow-ups? Vicki mentions, “This is the best question. Because clients often times buy their next cruise from another travel agent, we must always find ways to call, and stay in touch with clients. Clients leave travel agents not because of bad service, but rather they felt ‘indifference’ and didn’t feel particularly loyal. A travel professional has rich content (birthdays, anniversaries, etc.) and should find a way to reach out to their clients. Email is a tool and does not build a relationship — connecting through the phone, cards and other methods build the trust and long term relationship.”

May 2016

Ways we bring happiness into the present — suggestions from Wil Marre Will Marre, a renowned book author, and speaker who was co-founder and former president of the Covey Leadership Group, shares his weekly tips through his blogs, “Wednesdays with Will,” and continues to do training through Thought Rocket. His recent blog, “Bring Future Happiness into the Present,” focuses on the excitement and anticipation that occurs when we have an upcoming event planned. According to research, the actual anticipation has some other positives. It lowers people’s levels of the stress hormone cortisol, and people are actually happier each day. As travel professionals, by focusing on listening and discovering what our clients really want and desire, we are bringing happiness into their lives, along with building that excitement even before they go on their trips. These are all positives, and it really begins with our focusing on listening more. Yes, we can sell more but through listening, it’s all with the best fits.

Travel Agent Professional

10 My Bucket List L e s - L e e

Is Getting Shorter

R o l a n d

Last month I wrote about the worst tour run fam I have been on in 25 years. This month, I want to share with you, the best land fam I have ever been on. Plus it was a destination on my bucket list. CHINA. I have been toying with the river cruises and combo land cruise packages that I have sold to my clients over and over again. But I wanted to see and learn more about this wondrous country. I don’t even think many agents are aware of the agreement between President Obama and China President, XI, proclaiming 2016 as the USBy Les-Lee Roland Owner of The Package Deal

China Tourism Year. China is rated as the #2 country visiting the US last year, with over 2 million people. But the US rates #14 in visiting China. Surprising statistic. Especially since our dollar is worth 6.5 dollars in China. When I was offered the China National Tourist Office’s opportunity of being in the first group of agents to celebrate Travel Professionals visiting the Great Wall, I accepted immediately. Most agents know about the 3 major toured cities, Beijing, Xi’an and Shanghai. But China has so much more to see. And even after spending 2 weeks on this tour, I could have used 2 more days. Of course in Beijing, the tours of the Forbidden City and Tiananmen Square are high on the list. Most crowded sites, with plenty of Chinese visiting them as well. Another area was the Temple of Heaven. And our private Tai Chi lessons. Our VIP tour of the Great Wall there in the evening was an everlasting memory that replays in my mind over and over since I have returned. A delegation of costumed performers dancing and welcoming us, had not

May 2016

11 yet been recreated since Bill Clinton had visited there in 1998. I particularly was impressed with our next stop in Xi’an, the city most known for the excavation to find the Terracotta Warriors- and their chariots, and their horsemen. An incredible tour. With the thousands found, and restored, no two are alike. It literally takes your breath away. Most structured tours just give you one or two days there. Our tour gave us 5 days, with side trips daily. I really enjoyed the summer palace, and its history. And another day of VIP treatment ascending another area of the Great Wall. The welcome was a miniature of the 2008 Olympic opening ceremony with drummers and dancers, more TV, and a shared spotlight with an Agriculture delegation from Iowa. After Xi’an , a plane trip to Dunhuang. Within an hour after arriving — surprise, we were riding camels in the Gobi Desert. Now, who goes to China to ride a camel? We did! And the next day a visit to the Mogao Grottoes and the Giant Reclining Buddha. Each treasures, again thousands of years old. China is truly a country that preserves these findings, and every day they find more relics. A visit to Tianzi, the 3rd highest mountain in China. Thank goodness for the cable car drive to take us a short distance to the climb to the summit. I am telling you that this was a trip of surprises each day.

Travel Agent Professional

A visit to the area where the Silk Road began and insight to its importance. Our final city was Shanghai, which is like visiting NY city, with lots of skyscrapers. More shopping. And another great museum. Such a popular place, the cruise ships in port, Holland America and Oceania, had excursions there. First place where we ran into a lot of Americans. Accommodations were in 4 and 5 star hotels. Each one was beautiful, centrally located, and far surpassed my expectations. Their English might not be perfect, but language communication was not a problem. Everyone was so accommodating. Hats off to our tour guides. Even though we were on a tight schedule daily, if there was something we wanted to see, they worked it into our day somehow. Starting with the Birds Nest Coliseum from the 2008 Olympics in Beijing. Such a story behind this building. Each lunch and dinner was served family style in top restaurants and hotels. A minimum of 15 to

May 2016

Dunhang: Les-Lee in Jiaygyaang (middle: red hair and orange top) showing one of the welcome banners.

20 courses- no exaggeration. And so different that our local US Chinese restaurants. The first American food in two 2 weeks was a turkey sandwich at a Subway before boarding our last flight. And if you do sell land trips, you should advise your clients about the Chinese government. Social media on the internet is not allowed. So no Google, facebook, or twitter. And yes, our participants all survived. Phone service worked perfectly. Not to say that our trip was better or more informative than those offered by the cruise lines. But when speaking to your clients, you are the expert and enlighten them about the differences between a land trip and a cruise. And if they are still up in the air about making a decision, you should qualify them as to walking distances, what will appeal to them, do your research and advise them Better yet, take a land trip and create your own memories to share with your clients. My sincere thanks to China and Asia Travel Service aka Sunshine Travel in NY. They offer a bountiful of structured and FIT tours for your clients.

Travel Agent Professional

The Sun Sentinel Names World Travel Holdings

Founded:

Janua y 1, 2005

Tolk in, oC-C hairman and CEO Tolki o-Chairmanand CEO e Cash, P, Techno logy A Winner Of The South Florida 2016 TopSV Workplaces Award & Operation rooks,SV Da ises I e Fiorino ,SV P, /Cru Do n Gra Ch iefFinan World Travel Holdings, the world’s largest cruise and celebrating its employees’ achievements, the comnds hero ta,employees SV P ,Ho use their Braappreagency and award-winning leisure travel company, has pany’s S South Florida highlighted been awarded a 2016 Top Workplaces honor by The ciation through the Top Workplaces Survey. Cu stome r Ca Sun Sentinel for the second year in a row. The Top Mana Dire WTH Cole, Workplaces lists are based solely on the results of James an “Our Co-CEOs Brad andgin Jeff g Tolkin and entire leader-

xecuti s:

employee feedback survey administered by WorkplaceDynamics, LLC, a leading research ﬁrm that specializes in organizational health and workplace improvement. Several aspects of workplace culture were measured, including Alignment, Execution, and Connection, just to name a few.

About WorldTravel Holdings:

ship team believe that our employees are our number one asset,” said Loren Kennedy, vice president of human resources for World Travel Holdings. “That is why culture and employee engagement are both cornerstones of our company.”

calls from executives and transparency in how the company is performing against its goals to travel discounts

tures, visit the Careers and Franchise and Contractor Opportunities pages on WorldTravelHoldings.com.

OWNE D BR ANDS

May 2016

ld Tra ve gs is th e world c with a por winning leisu vel ompa Debbie Fiorino, senior vice president of Dream to ing some .In addition “The Top Workplaces award is not a popularity contest. Vacations/CruiseOne and Cruises Inc. for own World Travel of And oftentimes, people assume it’s all about fancy perks Holdingsvilla accepted the award, and “I was vacations honored to resaid, sort cruis and beneﬁts.” says Doug Claffey, CEO of receive this award on behalf of the entire company, parpo ld ve the true judges gs were hasouraemployees.” vast WorkplaceDynamics. “But to be a Top Workplace, ticularlyTra because organizations must meet our strict standards for organiur comprised of top leis pa Worldships zational health. And who better to ask about work life Travel Holdings’ owns and operates 20 travel than the people who live the culture every day—the brandsU.S including two , franchises host-agency, .airline leadand one hotel nd bra s every employees. Time and time again, our research has Dream Vacations/CruiseOne and Cruises Inc., respec-rated tra vel o operates company proven that what’s most important to them is a strong tively, which are headquartered in Ft. Lauderdale, Fla. belief in where the organization is headed, how country it’s Dream Vacations, which launched inncy, April 2016,and gives is l host going to get there, and the feeling that everyone is in it its franchisees and future franchise owners a brand that meAt theemplo indu wo rkexperiences. together. Claffey adds, “Without this sense of connecspeaks to all types of vacation time yme tion, an organization doesn’t have a shot at being of launch, more than half of CruiseOne franchise ra nedown-and includes ope named a Top Workplace.” ers changed their business name to Dream Vacations. ited ingd K om. Wor inthe Un World Travel Holdings prides itself in providing its For more information about World Travel Holdings’ Island ington ,Mass.,F Laud ,NY, Wilm employees a fun and inviting culture as well as competcorporate and work-from-home job opportunities and itive beneﬁts. From personal work anniversary phone company’s franchise and host agency business venand theChorle om. ingd

Photo caption (left to right): Joelle Delva, vice president of operations for Dream Vacations/CruiseOne and Cruise Inc.; Marilyn McCawley, director of human resources for World Travel Holdings; Debbie Fiorino, senior vice president of Dream Vacations/CruiseOne and Cruises Inc. and Human Resources for World Travel Holdings; Rosemarie Reed, vice president of marketing for Dream Vacations/CruiseOne and Cruises Inc.; and Rachel Shapiro, public relations specialist for World Travel Holdings.

About World Travel Holdings World Travel Holdings is the world's largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, hotels, resort vacations, cars and luxury travel services, World Travel Holdings has a vast portfolio of licensed private label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple owned and private label cruise and vacation brands in the United Kingdom. World Travel Holdings has ofﬁces in Long Island, NY; Wilmington, Mass.; Ft. Lauderdale, Fla.; Virginia Beach, Va.; and Chorley, United Kingdom. For more information, visit WorldTravelHoldings.com. About WorkplaceDynamics, LLC Headquartered in Exton, PA, WorkplaceDynamics specializes in employee feedback surveys and workplace improvement. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces™ campaign—a program it conducts in partnership with more than 40 prestigious media partners across the United States. Workplace Dynamics also provides consulting services to improve employee engagement and organizational health. WorkplaceDynamics is a founding B Corporation member, a coalition of organizations that are leading a global movement to redeﬁne success in business by offering a positive vision of a better way to do business.

Travel Agent Professional

16 The Play’s The Thing P a u l l T i c k n e r

There’s been a great deal of coverage for the 400th anniversary of the death of William Shakespeare and to help you to capitalise on the potential, take look at this website for the contact details of over 60 American Shakespeare Festivals who will have marked this important event. If you replace the word America with Canada, you’ll find 7 more. The market gets bigger when you add your own local theatre which may stage its own Shakespeare season and grows larger still when you think of drama teachers and professors who will be looking for an interesting programme for their theatre and English literature Spring Break in 2017.

By Paull Tickner Paull Tickner is an expert in developing customized niche travel programs for the United Kingdom and Ireland. Check out his website at http://www.customgb.co.uk and E-mail him at ptickner@customgb.co.uk .

May 2016

17 Why don’t you offer these sources an eye catching, not seen some of that before two centre programme to London and Stratford upon Avon. The London element should include a walking tour of Bankside, on the south side of the River Thames. This was the theatre district (and a great deal more) in Shakespeare’s time and a guided stroll should start with the Shakespeare Memorial in Southwark Cathedral and a pub lunch at the George, London’s last remaining galleried coaching inn. Follow this with an expert led tour of the Globe Theatre which includes the candlelit, indoor Sam Wanamaker Playhouse before an evening of Shakespeare under the stars. It’s an ideal place for families, as live demonstrations take place throughout the day with hands-on opportunities to learn about stage-fighting and Elizabethan clothing. Expanding the theatre interest, you can add an actor led tour of the Theatre Royal Drury Lane; the Velvet, Gilt and Glamour tour of the Royal Opera House; a backstage tour of the National Theatre; the Theatre and Performance Collection at the V&A; a performance at the Menier Chocolate Factory and an evening at the King’s Head Islington, the first theatre pub since Shakespearian times. Returning to the Bard, the route he would have taken to Stratford would have passed through the university city of Oxford where this year they’re celebrating the anniversary in scholarly and surprising ways. Their plans currently include classic productions of his works, hip hop Shakespeare in a nightclub and the challenge of putting on all 37 of his works by the end of the year. On the way into Shakespeare’s England you can discover the role played by Blenheim Palace in Kenneth Branagh’s Hamlet, one of the most ambitious Shakespearian productions ever filmed. The nearby Rollright Stones are reputed to have inspired the witch’s scenes in Macbeth and the privately owned, moated Broughton Castle was the setting for some of the scenes in Shakespeare in Love. To make your arrival in Stratford a little different, walk the final mile along the banks of the River Avon and reach the town on foot.

Travel Agent Professional

May 2016

19 To get much, much more out of your 2-3 nights here, other must see and dos include:

•

An experience of Elizabethan England as performed by the

costumed characters and strolling players at the Shakespeare Houses. They can also provide out of hours’ exclusive access tours with delicious catering and Shakespearian entertainment.

•

To a matinee or evening performance at the Royal

Shakespeare Theatre, add a Front of House, Backstage or After Dark tour plus dinner in the Rooftop Restaurant. Their Family Tour shows how costumes are made, how effects are created, the chance to handle some of the props and try on a costume. Their Page to Stage tour gives unprecedented access to the newly transformed rehearsal rooms and costume store in The Other Place.

•

The Schoolroom and Guildhall which provides the missing

chapter on where Shakespeare was educated and inspired to act and write.

• •

The Guild Chapel which houses some of the finest medieval

wall paintings in the UK. Charlecote Park, the grand 16th century house where

William Shakespeare is alleged to have poached rabbits and deer.

•

The Compton Verney Art Gallery where they’re staging

‘Tempests, Tyrants and Tragedy’, an exhibition that focuses on The Tempest, Hamlet, Macbeth and A Midsummer Night’s Dream.

•

A visit to the Elizabethan-style Shakespeare Memorial

Library on the top floor of the state of the art Birmingham Library. Contact the sources listed at the top of this column and use 400th anniversary celebrations to introduce them to something they won’t have seen anywhere else.

Travel Agent Professional

Showcase

TWIN Adds Hadassim Tours of Israel to its Network TRAVELSAVERS Worldwide Independent Network (TWIN), a global travel management company, welcomes Hadassim Tours of Israel to their roster of TWIN members. Hadassim Tours, a Utravel Group member, is a leading corporate travel management company located in Tel Aviv, Israel. They specialize in travel solutions ranging from basic end-to-end trips to customized one-of-a-kind intricate itineraries for all types of budgets. Hadassim Tours Myrtle division offers corporate groups incentive programs that create a unique experience for employees. They manage the project from start to ﬁnish including building concepts, program content and activities.

ABOUT TWIN: TRAVELSAVERS

Worldwide

Independent Network (TWIN), is a global travel management company that provides end-to-end travel solutions for corporate clientele of all sizes. Leading travel management companies participate as licensees

In addition, Hadassim Tours specializes in hosting tourist groups interested in exploring Israel and looking to create a one-of-a-kind experience. Another area of specialty is a comprehensive urgent care medical assist program for travelers injured overseas. The highly trained and experienced “Medical Air department organizes everything from special seating, equipment such as stretchers and oxygen tanks and other medical supplies transportation and more. “Hadassim Tours is a perfect ﬁt for TWIN. The company values and brand accompanied by the leadership and management team is a winning relationship that will positively impact all of our TWIN members,” says Rick Mazza, President and CEO of TRAVELSAVERS Worldwide Independent Network. “Their passion for travel and commitment to professionalism, personal service and care allows them to offer creative travel solutions for all types of travelers.”

in this powerful network. TWIN provides the infrastructure, technology and resources to help them ﬁnd new accounts, service multi-national accounts locally, obtain foreign business from other members, take advantage of inbound business, coordinate joint RFPs – and provide business travelers with the most efﬁcient and professional travel assis-

“We have increased our client base year-over-year and our ability to foster strong relationships with our partner companies is echoed by a measure of this growth,” says Yaniv Kesten, General Manager, Hadissm Tours. “Partnering with the TWIN network enables us to continue to deliver a superior product and further our earning potential.”

tance available. TWIN has in-coun-

Hadassim Tours was founded in 1979 and prides itself as an innovative partner with the ability to create valuable relationships in the travel industry. Additional services include medical programs, urgent medical care, incentive trips, tailor-made programs, business travel, policy-making and supervision and more.

Hadassim tours is a boutique corpo-

try presence in 5 continents.

ABOUT Hadassim Tours:

rate travel agency specializing in medium to large corporate clients

To ﬁnd out more about how to become part of the TWIN global network, independent travel agencies can visit www.twintravelmanagement.com, email twinsales@travelsavers.com, or call 516-624-0500 x5080.

May 2016

Auto Europe Offers Travel Agents the Highest Commissions & Incentives in the Industry Celebrate TTrravel Agent Appreciation Month with More Benefits for Agents & Their Clients Portland, ME May 4, 2016 - Auto Europe, a leading provider of international car rental services, ices appreciates Travel Agents, not only on May 4th, but on everyday of the year for their loyalty and support. In recognition of our partners, we would like to highlight our current promotional programs developed specifically to support & reward Agents as well as outline the unique benefits available only to clients that secure via an Agent partner. One such Agent program is Drive Your Rewards, where participants can begin earning rewards as soon as their first 3 bookings are completed. Agents can easily enroll in this free program by visiting www.autoeurope.com/drive. Benefits for Travel Agents x

x x x x

Drive Your Rewards Agent Program ʹ Participants can begin earning credits for an impressive list of rewards immediately. Prizes range from a $25 Amazon gift card to a 7 night stay in London or a 7-day Arosa cruise to airfare for 2 to select European Destinations! This program is open to US & Canadian Agents. Guaranteed Best Commissions Smooth Pricing Advantage One Free Day of Car Rental with Every Client Booking ram* Maine Seafood Rewards Program

Benefits for Travel ŐĞŶƚ͛Ɛ ůŝĞŶƚƐ x x x x

Savings of up to 30% European car rental services Free guaranteed upgrades in select European countries Free portable GPS rental during car rental* No cancellation fee up to the minute before pickup time

*Valid to U.S. residents only, shipping fees apply.

͞dŚĞ ĨŽƵŶĚĂƚŝŽŶ ŽĨ ŽƵƌ ďƵƐŝŶĞƐƐ ŝƐ ďƵŝůƚ ŽŶ our relationship with our Travel Agent Partners which is why we continue to expand our programs to support and reward their success͕͟ ƐƚĂƚĞƐ ƵƚŽ ƵƌŽƉĞ͛Ɛ sŝĐĞ President of Sales, Robert Ardino. ͞We We would like to recognize & offer our appreciation to all the Agents that have contributed to our over 60 years ŝŶ ƚŚĞ ŝŶĚƵƐƚƌǇ͘͟ About Auto Europe With over 60 years of experience in the rental car industry, Auto Europe specializes in helping travelers find the lowest car rental rates in Europe and other popular destinations around the world. Auto ƵƌŽƉĞ͛Ɛ ĚĞĞƉ ƵŶĚĞƌƐƚĂŶĚŝŶŐ ŽĨ ƚŚĞ ĐŽŵƉůĞǆŝƚŝĞƐ ŽĨ ƌĞŶƚŝŶŐ ĐĂƌƐ ĂďƌŽĂĚ ƉĂŝƌĞĚ ǁŝƚŚ ƚŚĞŝƌ knowledgeable team of rental specialists (available 24/7) allows Auto Europe to provide travelers with the best customer service in the industry before, during and after their rental. To find the best rate on a car rental for your next trip abroad or to learn more about renting a car in Europe visit www.autoeurope.com.

May 2016

THIS IS A DOUBLE DARING THRILL A MINUTE F A M I L Y A D V E N T U R E.

This is not a cruise. This is an all new way for your clients to adventure with the best and biggest ships in the world. Discover Allure of the Seas ® and Oasis of the Seas ® in the Caribbean, delivering a double dose of family thrills at an unbeatable value. Or experience Europe on a massive scale onboard the new Harmony of the Seas SM, debuting this May with all new activities, restaurants and gravity-defying slides like nothing ever seen at sea. Plus spacious accommodations ideal for big family adventures. No matter where your clients choose to go, there’s no better way to jumpstart a summer vacation than with our Oasis Class ships.

OASIS OF THE SEAS ®

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Fort Lauderdale | Through Fall 2016

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Port Canaveral | Winter 2016

For more information visit www.LoyalToYouAlways.com/Oasis

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May 2016