ASTA Global Convention 2017 Program of Events by ASTA

CHARTING THE COURSE

Program

of Events #ASTAAGC

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CONNECT WITH THE BEST CHINESE TRAVEL SUPPLIERS, tourism officials and their counterparts at the ASTA China Summit. You will love the city of Guiyang, located in the Guizhou Provence. During this private event, you will receive exclusive regional sales training and access to a unique trade show. Let us treat you to lunches, dinners and cultural entertainment! Expand on your specialties and extend your stay with multiple FAM opportunities!

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General Information ��9 Saturday, August 26 � �� 10 Sunday, August 27 � �� 12 Monday, August 28 � �� 18 Tuesday, August 29 ��25 ASTA Premium Members ��32 Consortium Partners ��33 Corporate Advisory Council Members ��33 ASTAPAC Salutes 2017 Donors �� 34 Exhibitor Listing � �� 39

Exhibit Floor Plan ��38 Exhibitor Directory � ��42 This app will house all future ASTA Global Convention apps, so keep this app on your phone.

ASTA Global Convention 2017 • Charting the Course 1

ASTA Global Convention 2017 Sponsors

2 ASTA Global Convention 2017 â&#x20AC;¢ Charting the Course

Welcome to ASTA Global Convention 2017 The American Society of Travel Agents (ASTA) is pleased to welcome you to sunny San Diego for ASTA Global Convention 2017! This event provides a program full of networking opportunities and education that will inspire you to move your business forward. Here, you’ll build connections with over 200 suppliers at our sold-out trade show, participate in conversations with industry leaders that will motivate you to succeed and most importantly – have fun! Here is what you can expect during the convention this week: • The Global Travel Exchange @ AGC, Sunday, August 27th at 1:00pm – Travel Channel personality Samantha Brown emcees this year’s Global Travel Exchange @ AGC where U.S. and international travel professionals come together for a globally-focused education and networking event addressing the most important issues facing the travel agent community today. • The Cruise Line and Travel Agent Experience, Monday, August 28th at 8:30am – The highlight of our first General Session is an exclusive interview with Arnold Donald, President & CEO of The Carnival Corporation with Peter Greenberg, Investigative Reporter and Producer. Don’t miss this exciting discussion about the ever-changing cruise industry and its relationship with travel advisors. • The Entrepreneurial Spirit, Monday, August 28th at 4:00pm – A “Shark Tank” style experience focused on this year’s finalists - our aspiring entrepreneurs. Each will have the opportunity to pitch their emerging innovations to our judges - including you! Who will win the $10,000 2017 ASTA Entrepreneur of the Year Award? You help decide! • Soaring Above the Glass Ceiling, Tuesday, August 29th at 3:00pm – Our closing General Session features an executive-level panel made up of women from multiple areas of the travel industry focused on how they achieved success, overcame obstacles and managed the “glass ceiling.” They’ll offer advice and perspective to all in our industry and audience regardless of gender and position - guaranteed to be a fascinating and insightful session not to be missed. • ASTA Party in the Park with the San Diego Padres, Tuesday, August 29th at 6:00pm – Receive exclusive access to ballpark culinary favorites while networking and overlooking the San Diego skyline. Before the game, ASTA Board of Directors’ very own Scott Koepf of Avoya Travel will be performing the national anthem! This is the place where our entire community comes together to lean-in to the challenges that face our industry. To our proud partners, members and all attendees, we thank you for your continued support and hope that you enjoy your time in “America’s Finest City.” Looking forward to seeing old friends and meeting new ones this week!

Zane Kerby President & CEO, American Society of Travel Agents

ASTA Global Convention 2017 • Charting the Course 3

ASTA Executive Committee & Board Members President & CEO Zane Kerby

Director-at-large Rick J. Ardis, ACC, CTA Ardis Travel East Rutherford, NJ

Consortium Member Director Alex Sharpe Signature Travel Network Marina Del Rey, CA

Director-at-large Betsy Geiser, CTA UNIGLOBE Travel Center Irvine, CA

NACTA-Member Director Helen Prochilo Promal Vacations Long Beach, NY

Safe Harbors Business Travel Group Bel Air, MD

Director-at-large Scott Koepf, CTC, MCC Avoya Travel Ft Lauderdale, FL

Area Director Steve Powers Hidden Treasure Tours Long Beach, NY

Vice Chair & Secretary Dave Hershberger

Director-at-large Toni Lanotte-Day, ACC, MCC Toni Tours, Inc. Levittown, NY

Area Director Laura C Rodriguez Marina Tours And Travel Arizona LLC Phoenix, AZ

American Society of Travel Agents Alexandria, VA

Chairman of the Board Jay M. Ellenby

Prestige Travel, Inc./Travel Leaders Cincinnati, OH

Treasurer Eric Maryanov All Travel Los Angeles, CA

CAC-Member Director (CAC Chair) Jennifer WilsonButtigieg Valerie Wilson Travel, Inc. New York, NY

Director-at-large Olga Ramudo Express Travel Coral Gables, FL

Area Director Chris A. Seddelmeyer, ACC Seddelmeyer Travel Concepts Lima, OH

Director-at-large Gloria Stock Mickelson, CTIE Travel Leaders Network Minneapolis, MN CAC-Member Director (CAC Vice-chair) Denise Jackson Balboa Travel, Inc. San Diego, CA ASTA would like to thank its current Board of Directors for their time and support. The newly elected National Directors and appointed board members’ terms will begin at the conclusion of ASTA Global Convention 2017.

Incoming Board includes: Rick J. Ardis, Ardis Travel - Director-at-large Jay M. Ellenby, Safe Harbors Business Travel Group – Director-at-large Betsy Geiser, UNIGLOBE Travel Center – Director-at-large Dave Hershberger, Prestige Travel, Inc./Travel Leaders – Director-at-large (elected second term) Pamela Irwin, American Travel Bureau – Director-at-large (newly elected) Toni Lanotte-Day, Toni Tours, Inc. – Director-at-large (elected second term) Eric Maryanov, All Travel – Director-at-large (elected second term)

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Olga Ramudo, Express Travel – Director-at-large Gloria Stock Mickelson, Travel Leaders Network – Directorat-large Jennifer Wilson-Buttigieg, Valerie Wilson Travel, Inc. – CAC Member Director Denise Jackson, Balboa Travel, Inc. – CAC Member Director Cheryl Bunker, Virtuoso – Consortium Member Director Helen Prochilo, Promal Vacations – NACTA-Member Director Steve Powers, Hidden Treasure Tours – Area Director Laura C Rodriguez, Marina Tours and Travel Arizona LLC – Area Director Chris A. Seddelmeyer, Seddelmeyer Travel Concepts - Area Director

ASTA Global Convention Advisory Committee Brian Chapin CTC, CTIE Ensemble Travel Group Chicago, IL

Heather Kindred, CTIE Travel Leaders of Tomorrow Seattle, WA

Jackie Friedman Nexion Irving, TX

Robin Sanchez Your Travel Center Santa Barbara, CA

Mike Greenwald Personalized Travel Oakland Park, FL

Gloria Stock Mickelson, CTC Travel Leaders Network Minneapolis, MN

Bill Haire Travelink/American Express Nashville, TN

Stephen Thomas-Schulere, CTE Balboa Travel, Inc. San Diego, CA

Reminders:

Down the ASTA App and accessloaalldth program evenetsconvention

Gina Weyer, CTC Signature Travel Network Marina Del Rey, CA Sheena Young Global Meetr, LLC. New York, NY

ASTAAGC - tw see and like @ASTAeet what you Agents Post pics of ur conve ntion experience on yo Fa ce b oo k and tag us! @AmSocTrvlAgents

The ASTA Global Convention Advisory Committee is a group of ASTA members that provide expert advice and educational recommendations to ASTA on issues and topics pertaining to the travel agent industry. This year, as the committee is focused on charting the course to the future you will find many exciting topical and unique sessions geared specifically to you and your business. Whether you are an owner/manager, front-line agent, leisure or corporate, or an independent contractor, ASTA Global Convention 2017 will have distinctive educational components designed to match your individual needs. We would like to thank the committee members for their time and support as well as making this industry a wonderful place to work.

ASTA Global Convention 2017 â&#x20AC;˘ Charting the Course 5

US-Based ASTA Chapters and Chapter Presidents Arizona, Leila Dada, Cruise Planners Central & Northern Florida, Jesse M. Mackey, Jr., J & L Travel (New Central Florida chapter being created) Central Atlantic, Richard Schwartz, Dream Travel Incoming president Mary Peters, Friendly Travel, Inc. Delaware Valley, Jason Holland, Travel Simplicity Incoming president Denise Coubarous-Payne, Couba Travel, LLC. Great Lakes, JoAnne Verboom, Travel By Gagnon (appointed second term) Hawaii, Rodney Lau, JSG, Inc. dba Travel Specialists (appointed second term) Long Island, Gerald Mack, Dutch Broadway Travel (appointed second term) Mid-America, Claudia Darling, Darling Travel MidWest, Jesse Guerra, Astro Sports Tours, Inc. Missouri Valley, John Heimburger, TravelPlex Travel and Cruises New England, Gabe Garavanian, Garavanian Travel New Jersey, Joanne Hunt, Pompton Plains Travel NorCal (Northern California), Marilyn Zelaya, Willow Glen Travel Agency (appointed second term) North Carolina, Crystal Smith, Envoy Travel USA NYC, Ralph Vasami, Caprice Travel Agency (appointed second term)

Orange County, California, Carol McConnell, Around the Globe Travel (appointed second term) PRVI (Puerto Rico & US Virgin Islands), Ivan Soler, Agencias Soler Rocky Mountain, Rob Hale, Travel-N-Relax Inc. San Diego, Jason Coleman, UNIGLOBE Travel Center; Incoming president Andrea’ Da Rosa, Balboa Travel, Inc. SoCal (Southern California), Tama Holve, Village Travel South Carolina, Russell Pickett, Shellback Cruises, LLC. South Florida, Jan Hammond, Post Haste Travel Southeast, Susan Aft, Discount Travel and Cruise Southwest, Mike Weingart, Air Land Sea Consultants Upper Midwest, Jane Norman, RAZR YPS (Young Professional Society), Chris Minoletti, Bay World Travel & Tours New Chapters Launching August 2017: 1. Austin 2. Central Florida 3. Dallas 4. Greater Seattle 5. Maine 6. Northern New England 7. Ohio

8. Pacific Northwest (Virtual) 9. Southern New England 10. Greater Portland 11. St. Louis 12. Western New York

P ROOF ON LY

I N TRODUC I NG TH E N EW CRYSTAL®, WH E R E A LL I N C LU S IVE I S A LL E XCLU S IVE. An All Exclusive journey with Crystal is more than just a luxurious way for your most discerning clients to explore the world. It is an adventure of a lifetime, opening up the globe and unlocking discoveries at every turn — just for them. Whether by sea, land or air, we are taking luxury travel higher than ever before. Welcome to the new Crystal. Where all inclusive is All Exclusive.

T U R N S A N Y D E S T I N AT I O N I N T O A R E V E L AT I O N . River vessel is artists’ rendering, subject to change. ©2017 Crystal Cruises, LLC. Ships’ Registry: The Bahamas and Malta. Aircraft operated by Comlux Aruba N.V.

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CRYSTAL IS A PROUD PLATINUM LEVEL PARTNER OF THE AMERICAN SOCIETY OF TRAVEL AGENTS

Sheraton San Diego Hotel & Marina Floor Plans

Lunch & Learns

Trade Show Rooms

General Session

Registration Desk

Education Sessions

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General Information CONVENTION BEST PRACTICES

REGISTRATION DESK

ASTA Global Convention is the annual trade event of a large coalition of travel enterprises. As such, this is an event that requires attendees to conduct themselves professionally. This includes compliance with the following policies: Conducting business on the floor of the trade show is not permitted without the purchase of a booth space. Exceptions are made for working journalists who are registered with the ASTA Communications office.

Location: Bayview Foyer

Appropriate attire is required for events; business casual for ASTA Global Convention. Advertising outside of a paid booth space is prohibited, including but not limited to handing out promotional items or advertising pieces and/or wearing clothing or other adornments that are intended to convey advertising messages; it is acceptable to wear clothing that displays a logo and a brand name.

BADGES Badges are required to attend the trade show, general sessions, education sessions, sightseeing tours and networking events from Saturday, August 26th through Tuesday, August 29th. Admittance to functions is prohibited without an official badge.

During registration hours, attendees may pick up their badges and ASTA staff will be able to answer any questions about ASTA Global Convention. Saturday, August 26................. 10:00 AM – 5:00 PM Sunday, August 27.................... 6:30 AM – 4:00 PM Monday, August 28................... 7:00 AM – 5:00 PM Tuesday, August 29.................. 8:00 AM – 4:00 PM

TRADE SHOW PRIZE PASSPORTS Prizes will be given out at the closing of each trade show on Monday and Tuesday. MONDAY PRIZE PASSPORT - Collect stamps at one Education Session and from the exhibitors that you meet in the Pavilion and Grande Ballroom. Receive a stamp when you show the downloaded ASTA App on your phone to the ASTA staff located at the China Chapter Booth (#201) Turn in your completed Monday Passport to the China Chapter Booth (#201) before the end of the trade show on Monday, August 28. TUESDAY PRIZE PASSPORT - Collect stamps at two Education Sessions, one Lunch & Learn and from the exhibitors that you meet in the Pavilion and Grande Ballroom. Turn in your completed Tuesday Passport to the CTS Systems Booth (#27) before the end of the trade show on Tuesday, August 29.

Download the ASTA: American Society of Travel Agents App for ASTA Global Convention 2017 Available for download on iTunes & Google Play Sponsored by

This app will house all future ASTA Global Convention apps, so keep this app on your phone.

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SATURDAY, August 26 10:00am – 5:00pm

Attendee Registration Open Location: Bayview Foyer

11:00am – 5:00pm

ASTA Chapter Presidents Council Meeting (CPC Only) Location: Seabreeze

12:00pm – 5:30pm

Sponsored by

1/2 Day Sightseeing Tours (Agents Only - Pre-registration was required) 12:00pm – 5:00pm Balboa Park: Visit to National History Museum and San Diego Zoo

Boasting 17 major museums and home to the San Diego Zoo and the San Diego Natural History Museum (theNAT), Balboa Park is ranked as one of the best parks in the world. The San Diego Zoo is 100 acres in size and is home to more than 3,700 rare and endangered animals representing approximately 660 species and subspecies and a prominent botanical collection with more than 700,000 plants. Visitors of theNAT will be impressed by the unique, interactive exhibitions that span across five floors. The museum features a giant-screen theater with daily showings of 2D and 3D films, as well as rotating exhibitions that bring nature to life. 12:00pm – 5:00pm Old Town Trolley Tour / Explore Liberty Station / Discover Old Town

Enjoy “America’s Finest City” on a two hour, fully narrated, historic city tour of San Diego and Coronado aboard a uniquely themed trolley. During this sightseeing tour, we’ll also explore Liberty Station and the historic Old Town San Diego. Liberty Station provides a portal to the past, an experience for the present, and a promise for the future. With art galleries, restaurants, boutique shopping and an exciting public market, this is quickly becoming San Diego’s new Town Square! Old Town is the historic heart of San Diego. Created in 1769, Old Town San Diego was California’s first settlement with only a mission and a fort. Wander through lush gardens or browse at one of the many specialty shops for treasures from around the world.

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SATURDAY 12:30pm – 4:30pm Birch Aquarium and Shopping in the Village of La Jolla

See more than 5,000 fish in 60+ habitats plus a museum featuring cutting edge research from Scripps Institution of Oceanography, UC San Diego. Take in spectacular panoramic ocean views, get hands on with interactive activities, see a tank feeding, and dive deeper into the world under, in, and above the oceans. The village of La Jolla is one of the most popular beach destinations in California. Surrounded on three sides by the sea and backed by the steep slopes of Mt. Soledad, La Jolla’s natural beauty, abundance of activities, upscale village lifestyle, and boutique shops ensure that it lives up to its nickname as “the jewel” of San Diego. 12:30pm – 5:30pm Maritime Museum / USS Midway / Harbor Tour

During this tour, we’ll take to the sea with visits to the Maritime Museum of San Diego, USS Midway and a Hornblower Harbor Cruise. The Maritime Museum of San Diego has one of the world’s finest collections of historic ships, including the world’s oldest active ship, Star of India. Visitors to the USS Midway Museum enter a floating city at sea and walk in the footsteps of 225,000 Midway sailors who served our country and upheld the American ideals of strength, freedom, and peace. Hornblower’s San Diego Harbor tours combine sightseeing and wildlife watching for a narrated, family-friendly, two-tours-in-one experience. 12:45pm – 5:30pm

SeaWorld® San Diego - Free Time in Park Explore the ocean’s most fascinating creatures, dive into the exhilaration of the sea with shows and enjoy wet and wild amazing rides. 3:00pm – 4:00pm

Consortia Advisory Committee Meeting (Committee Members Only) Location: Marina 2

6:00pm – 7:00pm

NACTA & ASTA Reception for Independent Consultants - Cash Bar Location: Quinn’s Ale House (Sheraton Lobby)

We encourage NACTA members and ASTA Independent Contractors to join us for a casual drink in Quinn’s Ale House/lobby pub at the Sheraton. Reconnect with members, NACTA/ASTA leadership, and make new contacts! Note: This is a cash bar. 7:00pm – 9:00pm

ASTA Board of Directors Dinner

Sponsored by

(Board of Directors Only) Transfers from the Hotel’s main entrance.

Provided by

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SUNDAY, August 27 6:30am – 7:30am

ASTAPAC 5K Run & 1 Mile Walk Location: Hotel Lobby

6:30am – 4:00pm

Walk-ins welcome. Costs $25. All proceeds will go to ASTAPAC.

Attendee Registration Open Location: Bayview Foyer

7:30am – 9:00am

New Attendee and New Member Orientation Location: Marina 3

Speaker: Ann Chamberlin, Senior Vice President Membership & Strategic Partnerships, ASTA/ NACTA Make the most of your ASTA Global Convention 2017 experience! If you are a new member of ASTA or joining us at the convention for the first time, this session is for you. The ASTA Membership team will show you how to navigate the resources, tools and programs available to you as a member of ASTA. We’ll also give you tips on how to maximize your time at ASTA Global Convention 2017. Come camera ready! We’ll also have a photographer on hand to take your professional profile photo that you can upload into your ASTA Membership and TravelSense profile. Are you a long time member of ASTA needing a refresher on your membership? Come join us, too! 8:00am – 11:00am

ASTA Board of Directors Meeting (Board of Directors Only) Location: Marina 6

9:00am – 12:00pm

ASTA Allied Marketing Committee Meeting (Committee Members Only) Location: Spinnaker

8:45am – 12:00pm

1/2 Day Sightseeing Tours (Agents Only - Pre-registration was required) 8:45am – 11:45am

San Diego Zoo

This famous 100-acre Zoo is home to more than 3,500 rare and endangered animals representing more than 650 species and subspecies, and a prominent botanical collection with more than 700,000 exotic plants. It is located just north of downtown San Diego in Balboa Park. 9:15am – 12:15pm USS Midway

Imagine experiencing life at sea aboard one of America’s longest-serving aircraft carriers. Visitors to the USS Midway Museum enter a floating city at sea and walk in the footsteps of 225,000 Midway sailors who served our country and upheld the American ideals of strength, freedom, and peace.

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SUNDAY 9:15am – 12:45pm Explore La Jolla

Enjoy a morning walk on the beach next to the Pacific Ocean, followed by shopping in the Village of La Jolla. The Village of La Jolla is one of the most popular beach destinations in California. Surrounded on three sides by the sea and backed by the steep slopes of Mt. Soledad, La Jolla’s natural beauty, abundance of activities, upscale village lifestyle, and boutique shops ensure that it lives up to its nickname as “the jewel” of San Diego. 9:45am – 1:00pm

Maritime Museum / Flagship Harbor Tour / Patriot Jet Boat

Get ready for speed, screams and splashes during this sightseeing tour! We’ll start by visiting the Maritime museum and then take to water. The Maritime Museum of San Diego has one of the world’s finest collections of historic ships, including the world’s oldest active ship, Star of India. Explore the scenic beauty and fascinating history of San Diego’s waterfront aboard Flagship’s professionally narrated sightseeing tours. That’s right, you will get wet during this turbo-charged thrill ride across San Diego Bay aboard the Patriot Jet Boat. 10:30am – 12:30pm Explore Balboa Park & The Natural History Museum

Enjoy some free time exploring some of San Diego’s most popular attractions. Boasting 17 major museums and the San Diego Natural History Museum (theNAT), Balboa Park is ranked as one of the best parks in the world. Visitors of theNAT will be impressed by the unique, interactive exhibitions that span across five floors. The museum features a giant-screen theater with daily showings of 2D and 3D films, as well as rotating exhibitions that bring nature to life. 10:30am – 12:00pm

Gaining Your Competitive Edge as an IC: ASTA’s Benchmarking Program Location: Seabreeze

Speaker: Kevin Wang, Director of Research, ASTA Gain a better understanding of the overall picture of your business results. This program is designed to help Independent Contractors (ICs) improve your business. It provides tools to self-measure profitability as well as helps compare against various peer groups in sales, revenue, profit, sales trends by segment and more. This program is uniquely available to agents and ICs from ASTA/NACTA. PRE-REGISTRATION REQUIRED (Note: Convention attendees wishing to participate in this program needed to respond to a survey with required information submitted in advance. No walk-ins will be accepted on site.)

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SUNDAY, August 27 10:30am – 12:00pm Learn

“How-To” from those that “Know-How”

Location: Nautilus 1

Facilitators: Carolyn Brown, Editor in Chief, Cruise Critic Brian Chaplin, Senior Director, Air & Travel Solutions, Ensemble Travel Group Jennifer Cochrane, Co-Owner, EVP & COO, Gifted Travel Network, Inc. Lea Diele, Senior Manager, Independent Contractor Programs, Travel Leaders Group Jackie Friedman, President, Nexion, LLC Heather Kindred, Director, Travel Leaders of Tomorrow Carol McConnell, Agency Owner, Around the Globe Travel Connie Miller, Sales & Marketing, CWT/Apollo Bock Chris Minoletti, Operations Manager, Bay World Travel & Tours Chelas Poirier, Manager Membership Experience, Tourism Cares Claire Soares, Founder, Up in the Air Life, Inc. Sheena Young, Director of Business Development, Global Meetr, LLC Start your ASTA Global Convention 2017 experience by joining peers and experts for this interactive session of quick, roundtable-style conversations, covering the basics of various essential topics. Learn and connect with industry leaders as they share their knowledge that will help you thrive in your business. Topics include “How To” develop your leadership skills and build valuable relationships; starting and running a successful business; marketing yourself and your business; advice from “The Cruise Critic”; how ecotourism pays; and much more. This session is open to new travel agents, Independent Contractor members, Young Professional Society members and to agents interested in further developing their business and learning from those with years of experience in the industry. 12:00pm – 4:00pm

Exhibitor Move In Location: Grande Ballroom & Pavillion

12:00pm – 12:50pm ASTA

Young Professionals Society (YPS) Networking Lunch

Location: Nautilus 2

Speakers: Bjorn Gudmundsson, CEO/Owner, Cool Travel Iceland Richard Earls, Publisher, Travel Research Online Chris Elliott, Journalist, Washington Post Danny Genung, Owner, Harr Travel Michael Shottey, Executive Editor, TravelPulse Keith Waldon, Owner/Founder, Departure Lounge & Global CommUnity This specially designed program is exclusive to members of the ASTA Young Professional Society (YPS). Attendees will have the opportunity to interact with other successful young travel agents and influential players in the travel and agency space. The informal lunch setting will allow plenty of time for networking and personal engagement between YPS members. Come share your experiences, tips and challenges and the key contributing factors to the success of our next generation of travel agents. (Open to members of YPS only).

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SUNDAY 1:00pm – 4:00pm

Global Travel Exchange @ AGC Location: Harbor Ballroom

Emcee: Samantha Brown, Travel Expert and Television Host Travel Channel personality Samantha Brown emcees this year’s Global Travel Exchange @ AGC where U.S. and international travel professionals come together for the premier education and networking event in the industry, addressing the most important issues facing the travel agent sector today.

Welcome to Global Travel Exchange @ AGC Congressman Scott Peters San Diego, Coronado, Poway CA (D-52nd)

A Global Odyssey: The World - What Connects Us? Chris Elliott, Award winning author, consumer advocate and journalist

In the Spotlight: The Moblie/Global CEO Our emcee, Samantha Brown talks with Edie Rodriguez, CEO and President, Crystal Cruises ASTA 2017 Awards ASTA ASTA ASTA ASTA ASTA ASTA ASTA ASTA ASTA ASTA

2017 2017 2017 2017 2017 2017 2017 2017 2017 2017

Destination Partner of the Year Partner Representative of the Year International Chapter of the Year International Airline Partner of the Year River Cruise Partner of the Year Tour Operator Partner of the Year Wholesaler Partner of the Year Technology and Transaction Partner of the Year GDS Partner of the Year Travel Insurance Partner of the Year

Examining the Global Travel Landscape Sonny Sidhu, Senior Director, PSB Research Kevin Wang, Research Director, ASTA China’s Best Kept Secret: Guiyang Join ASTA Chapter President Isabella Hou as you immerse yourself in the beauty and culture of Guiyang - Experience, Inspire, Engage! A Global Lens on Data Security ASTA’s Mark Meader, Senior Vice President of Marketing, Industry Affairs & Education converses with Cybersecurity experts Dani Charles, CEO and Co-Founder of Charles Bernard Ventures, and former FBI Computer Scientist Teddy LIndsey, CTO Ntrepid on the global vulnerabilities that may apply to your business and how you can prepare before an incident occurs and recover when necessary. Their conversation will also focus on the impact to your travelers as they travel the globe.

ASTA Global Convention 2017 • Charting the Course 15

SUNDAY, August 27 4:00pm

Transfers

Provided by

Transfers to the Welcome Reception will depart from Harbor Drive 4:30pm – 5:30pm

Welcome Reception at SeaWorld®

Sponsored by

Enjoy our opening reception in one of the most amazing marine life parks, followed by complimentary access for you to roam SeaWorld® at your leisure. 5:30pm – 7:30pm

Complimentary Access to SeaWorld®

5:30pm – 7:30pm

Transfers

Provided by

Transfers will run continuously from SeaWorld® to the Sheraton for attendees who wish to stay and explore SeaWorld®. Premium members should return to the Sheraton on the first transfer to be back in time for their reception. 6:15pm – 8:00pm

Premium Member Reception (Premium Members Only)

Sponsored by

Location: Bayview Lawn

Join your fellow ASTA Premium Members for a reception on the Bayview Lawn at the Sheraton San Diego Hotel & Marina. Enjoy cocktails, passed hors d’oeuvres and networking before you head to dinner with colleagues or watch the Dive-in Movie at the Sheraton starting at 8pm. 8:00pm – 10:00pm Dive-In

Movie (TOP GUN) - Cash Bar

Location: Sheraton Pool

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ASTA Proud Partners

make it possible for ASTA to promote and defend the travel agent community ASTA Acknowledges Its Diamond Level Proud Partner

ASTA Acknowledges Its Emerald Level Proud Partner

ASTA Acknowledges Its Platinum Level Proud Partners

ASTA Acknowledges Its Gold Level Proud Partners

ASTA.org/Partners The Global Advocates for Travel. Go with the Pros.

ASTA.org

Travelsense.org

@ASTAAgents

MONDAY, August 28 7:00am – 10:30am

Exhibitor Move In Location: Grande Ballroom & Pavilion

7:00am – 5:00pm

Attendee Registration Open Location: Bayview Foyer

7:15am – 8:15am

EDUCATIONAL SESSIONS - Block A Fraud Prevention & Solutions: Learning from Each Other’s Pain Location: Spinnaker

Moderator: Robin Sanchez, Chief Operating Officer, Montecito Village Travel: Virtuoso Speakers: Jennifer Watkins, Director, Payments, ARC Peter Lobasso, General Counsel, ASTA Nigel Hobson, Sales Director, Americas, AFEX Avoid future disasters by hearing from veteran agency owner, Robin Sanchez, as she talks to a panel of industry experts about the various types of fraud and how to combat each threat.

Grow Your Business with Social Media Location: Marina 6

Speakers: Brianna Glenn, Owner/Founder, Milk and Honey Travels Jill Labarre, Jill’s Great Escapes Richard Earls, Publisher, Travel Research Online Learn how to grow your agency business using social media including an understanding of Google analytics, Google & Facebook ads, raising your profile for greater viewership and much more.

Success Strategies Amidst an Evolving Travel Landscape Location: Marina 2

Speaker: Meredith Hill, Founder & President, Global Institute for Travel Entrepreneur & Gifted Travel Network Join Meredith Hill to learn the principles of building and growing a successful travel business. In this session, you will learn how to build a brilliant brand that meaningfully connects with your target market, grow and authentically engage with your clients and prospects, generate new leads and make the critical shift towards an entrepreneurial perspective.

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MONDAY What’s Your Travel Niche? Innovative Business Models Location: Seabreeze

Moderators: Erika Richter, Director Communications, ASTA Michael Schottey, Executive Editor, Travel Pulse Speakers: Keith Waldon, Owner/Founder, Departure Lounge & Global CommUnity Lindsay Taylor, Director, Business Development, Tafari Travel Marinel de Jesus, Founder, Peak Explorations Jacob Marek, Founder & Chief Explorer, IntroverTravels Travel experts share best practices as you explore your niche or niche concepts and ideas with them - a panel of experts who have achieved success from establishing their niche in travel. 8:30am – 10:30am

Opening General Session

Sponsored by

Location: Harbor Ballroom

Join ASTA President & CEO Zane Kerby, ASTA Board Chairman Jay Ellenby, ASTA San Diego Chapter President Andrea Da Rosa along with our emcee Samantha Brown, as we Chart the Course and officially kick off ASTA Global Convention 2017. The Cruise Line and Travel Agent Experience - A View from the Bridge: Peter Greenberg, Investigative Reporter and Producer interviews Arnold Donald, President & CEO of The Carnival Corporation Special Presentation by Amadeus North America, Inc. Scott Alvis, Chief Marketing Officer, Amadeus North America, Inc ASTA Service Recognition Pin Presentation

Sponsored by

Ann Chamberlin, SVP Membership & Strategic Partnerships, ASTA Robert Ford, Regional VP of Field Sales, AIG - Travel Guard Scott Adamski, Head of Field Sales & Licensing, AIG - Travel Guard 2017 ASTA Awards ASTA 2017 Partner Company of the Year ASTA’s Young Professional of the Year ASTA’s Chapter of the Year ASTA’s Host Agency Partner of the Year ASTA’s Consortia Partner of the Year Special Presentation by AmaWaterways Kristin Karst, Executive Vice President and Co-Owner, AmaWaterways

ASTA Global Convention 2017 • Charting the Course 19

MONDAY, August 28 10:45am – 12:45pm

Trade Show with Coffee Break

Sponsored by

Location: Pavilion & Grande Ballroom 1:00pm – 2:30pm

ASTA Premium Member Meeting with Lunch

Sponsored by

(Premium Members Only) Location: Nautilus 5

Buffet Lunch followed by: Welcome - Zane Kerby, President & CEO, ASTA Special presentation from Al Balizado, Senior Manager Worldwide Sales, Best Western NDC Developments: A panel discussion moderated by Mark Meader, Sr. Vice President of Marketing, Industry Affairs & Education, ASTA American Airlines recently announced achieving IATA “Level 3” NDC (New Distribution Capability) certification - the highest level attainable. The carrier also announced a $2 per segment incentive to any agent booking through an NDC Level 3 certified connection to the airline. While that booking capability may be in the distant future, at today’s luncheon we’ll have the opportunity to hear not only directly from American’s Director of Distribution Strategy, Neil Geurin, but from Travelport’s Will Owen Hughes, Senior Director, Air Commerce, as well as from Kim Castro, Senior Consultant, Festive Road, and Scott Alvis, Chief Marketing Officer, Amadeus North America - all keenly familiar with the NDC initiative. Before taking your questions, ASTA’s Mark Meader will converse on stage with our experts to help you better understand the latest on the NDC topic, its implications and its future. ASTA Premium members will not want to miss this unique opportunity to hear first hand both carrier, GDS and additional insight on the latest NDC developments at today’s luncheon meeting. 1:00pm – 2:30pm

LUNCH & LEARN SESSIONS The Hawaiian Islands Location: Nautilus 3

Speaker: Robyn Basso, CTC, Senior Director Travel Industry Partnerships, Hawaii Tourism United States Get Inspired to sell more Hawaii with the Hawaii Tourism United States Six Hawaiian Islands. Six unique experiences. From crystal blue waters to black sand beaches, Hawaii’s iconic locations will fill any bucket list. But there’s more to Hawaii than you’ve heard about. This engaging and interactive seminar highlights Hawaii’s geography, weather, activities and attractions, festivals and events and unique history and culture. In addition to an overview of the distinct six Hawaiian Islands, you will also gain valuable insider tips, resulting in increased bookings for one of the most desirable destinations in the world. Prize Drawing - Attendees have the opportunity to win a $100 AMEX Gift Card

20 ASTA Global Convention 2017 • Charting the Course

MONDAY What’s New at Hilton and What You Need to Know! Location: Nautilus 1

Speaker: Veronique Deblois, Director, Travel Industry Relations, Hilton Worldwide Come Learn What’s New at Hilton and What You Need to Know! • Brand Updates – new brands and brand identity • Hilton Honors Benefits – what’s new and even better • Unlimited Rewards Program – rich perks for agents • Travel Agent Exclusive Rate – when it’s your turn to travel Prize Drawing- A two-night gift certificate to a Curio Collection property

‘There’s Nothing Like Australia’ Virtual Reality Style Location: Nautilus 4

Speaker: Sarah Postler, Distribution Development Manager, Americas, Tourism Australia Your clients’ love affair with Australia is just beginning; with record arrivals and a staggering number of repeat visitors, Australia continues to top your clients’ list of must-visit destinations. Join the Tourism Australia team for your opportunity to learn about the latest trends and signature experiences down under that clients are yearning for, as well as some key selling points to help seal the deal! With the new 360 degrees, virtual reality experience on hand, come and see for yourself why there really is nothing like Australia. Giveaways - Aussie Swag Bags

Learn why UATP is the best payment solution provider for your agency! Location: Nautilus 2

Speaker: Wendy Ward- VP, Marketing & Communications, UATP Come learn why UATP is the best payment solution provider for your agency! The UATP Network consists of major airlines that issue charge cards accepted by thousands of merchants around the world for air, rail and travel agency payments. UATP has partnered with WEX which will allow UATP corporate account holders to pay for hotel stays through PAXVIA, the WEX Virtual Credit Card Solution (VCC). UATP connects airlines to Alternative Forms of Payment which can expand reach and generate incremental sales globally. Also learn about Insider’s Club – annual Travel Protection Plans available to all members of the travel industry. Memberships start as low as $26.95/year! We look forward to connecting with you at ASTA Global Convention. Visit UATP.COM for more information. Prize Drawing - One free year of Insider’s Club Silver plus Individual Membership

ASTA Global Convention 2017 • Charting the Course 21

MONDAY, August 28 2:30pm – 3:45pm

Gaining Your Competitive Edge as an IC: ASTA’s Benchmarking Program Location: Marina 2

Speaker: Kevin Wang, Director of Research, ASTA 2:45pm – 3:45pm

PRE-REGISTRATION REQUIRED (Note: Convention attendees wishing to participate in this program needed to respond to a survey with required information submitted in advance. No walk-ins will be accepted on site.)

EDUCATIONAL SESSIONS - Block B Leveraging Your Supplier Relationships Location: Spinnaker

Moderator: Scott Koepf, SVP, Sales, Avoya Travel Speakers: Jackie Friedman, President, Nexion, LLC Richard Launder, President, The Travel Corporation Ron Gulaskey, AVP, National and Strategic Accounts, North America, Celebrity Cruises Doug Seagle, Vice President, Business Development, Seabourn Learn how to gain the most from your supplier relationships regardless of supplier channel.

Puerto Rico, the Ultimate Caribbean Destination Location: Marina 6

Speakers: Narciso Moreno, Sales Director, NA & Latin America, Puerto Rico Tourism Company Yolanda Figueroa, West Coast & Midwest Regions, Puerto Rico Tourism Company The Island of Puerto Rico has always been known for its beautiful beaches and vibrant nightlife, yet the Island has even more to offer to the discerning travelers seeking an exceptional vacation. This seminar will provide you with valuable tools to better sell Puerto Rico to your clients! You will learn about the diversity of experiences that this Caribbean destination has to offer to your customers. It will provide you understanding of the Puerto Rican spirit of Joyful Celebration through History & Culture, Nightlife & Dining, Nature & Adventure, Romance, Championship level Golf Courses among some of the top experiences. No Passport is required for US visitors, making our destination the most accessible Island in the Caribbean. You will be able to sell the dreams and experiences for those looking for an exciting getaway in a tropical paradise and we will make sure to make it a memorable one! Find out the newest trends on hotel products at the Island. Learn how to become a Puerto Rico Travel Expert and develop additional revenue to benefit you. Giveaway - Rum Cocktails

The Top 5 Ways to Attract and Retain Great Talent Location: Seabreeze

Moderator: Heather Kindred, Director, Travel Leaders of Tomorrow Speakers: Philip Banks, President & Co-Founder, Legacy Travel Sheena Young, Director of Business Development, Global Meetr, LLC Osvaldo Ramos, Chief Executive Officer, TravelStore Learn the secrets of attracting, training and retaining the next generation of agents in today’s competitive world.

22 ASTA Global Convention 2017 • Charting the Course

MONDAY 3:15pm – 3:45pm

Press Conference

(Media Only)

Location: Marina 3 4:00pm – 5:00pm

The Entrepreneurial Spirit - Charting the Course to the Future** Location: Harbor Island Ballroom

Emcee: Samantha Brown, Travel Expert and Television Host Zane Kerby, President & CEO, ASTA Gloria Bohan, President & CEO, Omega World Travel Our Judges JUDGE 1: Marc

Attendees will be voting using Slido mobile app

Casto, President & CEO, Casto Travel

JUDGE 2:

Denise Jackson, President & CEO Balboa Travel Management

JUDGE 3:

Keith Waldon, Owner/Founder, Departure Lounge & Global CommUnity

JUDGE 4:

Tammy Levent, CEO, Elite Travel and Founder of Task

JUDGE 5:

YOU, the audience!

A new and riveting “Shark Tank” style experience as we look at this year’s finalists our aspiring entrepreneurs. Each will have the opportunity to pitch their emerging innovations to our judges - including YOU - while they demonstrate their passion by building on ideas that are innovative and great, pushing themselves to the limits to achieve big goals. Who will win the $10,000 2017 ASTA Entrepreneur of the Year Award? YOU help decide! Gloria Bohan, President & CEO, Omega World Travel presents the 2017 ASTA Entrepreneur of the Year Award, Sponsored by the Dan and Gloria Bohan Foundation.

6:30pm

Transfers Transfers to Advocacy Dinner will depart from Harbor Drive

7:00pm – 10:30pm

ASTA Advocacy Dinner

Provided by

Sponsored by

(Ticketed/Invited Attendees Only) Location: The US Grant Hotel

The Gala event of the Travel Industry! ASTA’s annual Advocacy Dinner celebrates ASTA’s influence in shaping public policy affecting the retail travel business. It is a chance for ASTA to spotlight its members’ role in the legislative process and for attendees to socialize and network in an elegant setting 10:30pm

Transfers

Transfers will depart the U.S. Grant to the Sheraton

Provided by

ASTA Global Convention 2017 • Charting the Course 23

EXPERIENCE the

Picturesque Beauty of Greece

ASTA Destination Expo 2018 Athens, Greece April 14 – 17, 2018

ATTEND ASTA DESTINATION EXPO 2018, a one-of-a-kind onsite learning experience that immerses you in the destination and opens the door to new partnerships. After you’ve learned and earned, stay a few days extra to travel on one of many post-FAMs that will be offered in the Greek Islands.

For more information, visit

ASTA.org/ADE

ASTA.org

Travelsense.org

@ASTAAgents

ASTA DESTINATION EXPO APRIL 14 – 17, 2018

TUESDAY 8:00am – 4:00pm

Attendee Registration Open Location: Bayview Foyer

8:30am – 9:30am

EDUCATIONAL SESSIONS - Block C Employment Law Basics and Beyond – What Agency Owners and Managers Need to Know Location: Marina 2

Speaker: Peter Lobasso, General Counsel, ASTA Join ASTA’s General Counsel, Peter Lobasso, for an enlightening session focusing on selected topics in employment law relevant to all businesses with employees. This is essential information for which every agency owner or manager should have a working knowledge.

Gaining Your Share from the “Sharing Economy” Location: Spinnaker

Speakers: Amr Younes, Vice President, Revenue Optimization, Luxury Retreats Sheena Young, Director of Business Development, Global Meetr, LLC. Hear what the future holds from an expert in the peer-to-peer market, Luxury Retreats. Purchased by Airbnb in mid-February of this year, Luxury Retreats has more than 4,000 homes in 100 locations worldwide and caters to the affluent crowd with upscale villas and a concierge service. How vital are travel agents to Luxury Retreats’ business model and their continued success? Will others in the peer-to-peer market follow? Participate in this conversation and learn how to introduce sharing economy options to your clients in a way that allows your business to benefit from the incremental revenue this segment can provide you. You’ll also walk away with valuable trend and forecast information from a top leader in this burgeoning market.

Traveler Anxiety in a World of Growing Uncertainty Location: Seabreeze

Speaker: Russell Goutierez, Vice President, Operations and Business Development, Aviem International Business disruptions, IRROPS (Irregular Operations), disasters and attacks - in today’s world, how can we reassure concerned customers before they travel and how do we help those who are caught up in a crisis? The answer is readiness, from having a comprehensive plan to understanding how to best assist those involved. 9:45am – 11:45am

Trade Show with Coffee Break Location: Pavilion & Grande Ballroom

ASTA Global Convention 2017 • Charting the Course 25

TUESDAY, August 29 12:00pm – 1:30pm

ASTA Corporate Advisory Council Meeting with Lunch (Council Members Only)

Sponsored by

Location: Nautilus 5 12:00pm – 1:30pm

LUNCH & LEARN SESSIONS Learn about Silvercar’s innovative approach, commitment to your clients and commitment to travel agents! Location: Nautilus 2

Speakers: Jenna Hill, Manager, Austin, Silvercar Steve Calla, Vice President of Marketing, Silvercar Learn how Silvercar is disrupting the $27 billion car rental industry. While many traditional players in this space are in the throes of major reductions and scale-backs, Silvercar’s innovative approach and commitment to premium customer experience have led to a massive increase in demand for its offerings. Silvercar will double its offerings by the end of 2018, a major expansion that offers travelers more access to car rental the way it should be. Finally, learn what Silvercar and travel agents have in common in the face of the challenges of the modern traveler. Silvercar believes we both put customers first by recognizing each customer matters, care deeply about travel and travel experiences, and are breaking barriers to continuously evolve our respective business models. Come learn more about Silvercar’s simple and transparent commission policy and hear our BIG ANNOUNCEMENT specifically for travel agents. Prize Drawings - One Free Silvercar rental of 5 days (does not include taxes, fees) and one Arlo Skye Carry On - luggage for the design obsessed.

Taiwan Tourism Bureau - Named one of the “Top 10 best value destinations” by Lonely Planet Location: Nautilus 1

Speakers: Yalun Ho, Account Executive, Taiwan Tourism Bureau Calvin Shih, Area Sales Manager, China Airlines Phoebe Chiang, EVA Airways Named as one of the “Top 10 best value destinations” by Lonely Planet, Taiwan offers incredible cultural treasures, dramatic landscapes, various outdoor activities, enticing culinary experiences, and much more! During this session, you’ll hear from local experts that will share their knowledge. Hear why selling Taiwan is both good for your clients and great for your business. Leave the Lunch & Learn session with an understanding of what makes Taiwan a perfect destination for adventure seekers, history buffs, and food lovers. From the gorgeous scenery, to the temples, night markets and food, learn why Taiwan is THE destination to sell to your clients. Prize Drawing - One round-trip economy ticket from Los Angeles to Taiwan on China Airlines

26 ASTA Global Convention 2017 • Charting the Course

TUESDAY Travel Secrets: How to sell the “Best of Alaska” Location: Nautilus 3

Speaker: Dave Kasser, VP Tourism Sales & Development, Visit Anchorage In this session, you will learn Alaska’s basic truths of travel, the best time of year for each activity, temperatures and daylight, when to see the aurora in the summer season, where the wildlife is, how to sell Alaska shoulder and winter season to returning travelers, how to sing the “Alaska Flag” song and how to spin an Eskimo Yoyo! Prize Drawings - Helicopter Flightseeing Tour during the NACTA Alaska conference, Alaska Silk Scarf, Tote Bag of Alaska Goodies, 6 Pack of Alaska Beer and a Jar of Alaska Bee Honey. 1:45pm – 2:45pm

EDUCATIONAL SESSIONS - Block D ASTA Advocacy Boot Camp Location: Marina 2

Speakers: Eben Peck, Senior Vice President, Government & Public Affairs, ASTA Jay Ellenby, President & CEO, Safe Harbors Travel Group Gloria Stock Mickelson, Director, Educational Services, Travel Leaders Network/ASTA From consumer disclosures, to seller of travel registration, to visas, the government has a huge impact on your business. Join ASTA’s Eben Peck for this engaging “Advocacy 101” session and learn the basics of travel agent advocacy, which policymakers you need to know and why, and perhaps most importantly, what you can do to influence the process. Walk out of this session ready to become a “Citizen Lobbyist” for your industry!

Maximize Your Commissions Selling Premium Cruises Location: Marina 6

Speaker: Denella Ri’chard, Senior Director, Trade Communications, Holland America Line Join Denella Ri’chard for this engaging, informative workshop where she’ll provide tips and insights on how to sell Holland America Line’s global itineraries, how to maximize your commission earning potential, lock-in a qualified loyal clientele while leveraging the partnership of the Holland America Line sales team, tools, technology and training available to help you grow your business. Giveaways - Premium swag bags filled with a sports duffle, water bottle and bathrobe!

ASTA Global Convention 2017 • Charting the Course 27

TUESDAY, August 29 The Agency Think Tank Location: Nautilus 1

Moderator: Heather Kindred, Director, Travel Leaders of Tomorrow Speakers: Kevin Wang, Director of Research, ASTA Kimberley Sherrett, Manager, Membership & Chapter Development CTC, CTIE, MCC, ASTA & NACTA An interactive roundtable session providing the opportunity for attendees to collectively share and collaborate on unique strategies and issues of benefit to all including: Best Business Practices • Store Front Agents vs. Independent Contractors • New Agency Models • “BLeisure” - Effectively selling leisure to corporate travelers • Agency Measures to Combat “Book Direct” • Increasing Consumer Awareness • The Value of ASTA Certification • Service Fees vs. commissions vs. subscription fees and other innovative agency revenue models • Succession Planning

Enhancing the Human Experience with Technology Location: Spinnaker

Moderator: Samantha Ruiz, CEO, Well Traveled Speakers: Summer Corbitt, Sales & Marketing Manager, UNIGLOBE Travel Center Jason Holland, Owner, Travel Simplicity John Cruse, Chief Operating Officer, Balboa Travel, Inc. Can the latest apps and websites co-exist in a business model based on human interaction? Technology savvy travel professionals will discuss the innovative ways they use the latest technology to engage with their clients, take their businesses anywhere in the world, and enhance their agencies.

28 ASTA Global Convention 2017 • Charting the Course

TUESDAY 3:00pm -5:30pm

Closing General Session

Sponsored by

Location: Harbor Island Ballroom

Join ASTA President & CEO Zane Kerby, and the ASTA Board Chairman, along with our emcee Samantha Brown, as we finish Charting the Course with our Closing General Session. Special Presentation by Norwegian Cruise Line Camille Olivere, Senior Vice President Sales Americas, Norwegian Cruise Line Soaring Above the Glass Ceiling Join our executive level panel made up of women from multiple areas of the travel industry as they focus on how they achieved success, overcame obstacles and managed the “glass ceiling”. They’ll offer advice and perspective to all in our industry and audience regardless of gender and position guaranteed to be a fascinating and insightful session not to be missed. Moderator: Samantha Brown, Travel Expert & Television Host Panelists: Ellen Bettridge, President & CEO, Uniworld Boutique Cruise Collection Ann Chamberlin, Senior Vice President, Membership & Strategic Partnerships, ASTA Vicki Freed, Sr. Vice President Sales, Royal Caribbean International Kristin Karst, Executive Vice President & Co-Owner, AmaWaterways Captain Brenda Tirshfield, United Airlines Jennifer Wilson-Buttigieg, Co-President & Co-Owner, Valerie Wilson Travel, Inc. ASTA 2017 Awards Presented by Bob Duglin, Vice President, Business Development, ASTA ASTA ASTA ASTA ASTA ASTA ASTA ASTA

2017 2017 2017 2017 2017 2017 2017

North American Airline Partner of the Year Contemporary Cruise Line Partner of the Year Luxury Cruise Line Partner of the Year Premium Cruise Line Partner of the Year Hotel Partner of the Year Transportation Partner of the Year All-Inclusive Property Partner of the Year

Special Presentation by Greek Minister of Tourism Elena Kountoura, Minister of Tourism for the Hellenic Republic welcomes all to ASTA Destination Expo 2018: Greece ASTA Extra Mile Award Presentation

Sponsored by

Jay Ellenby, President & CEO, Safe Harbors Business Travel Group Jeff Coggin, Assistant VP Travel Industry Sales, Enterprise Holdings

The Extra Mile Award (Travel Agent of the Year) is given to a travel agent who has gone the extra mile in the last 12 months to provide exceptional service.

2017 ASTA

Extra Mile Award ASTA Global Convention 2017 • Charting the Course 29

Someone busier than you is earning more money! But if you carve out 30 minutes a week for TAU, that person can be you!

With exclusive rewards, valuable CEUs, and over 30 specialist courses to choose from, TAU is the most effortless way to increase your revenue and earn higher commissions. No time? No worries! Simply set aside 30 minutes each week to tackle courses one by one. And since you can access TAU from anywhere on your mobile device, you can take a course whenever itâ&#x20AC;&#x2122;s convenient, even on the road!

Visit TravelAgentUniversity.com and Get Smarter Now!

TUESDAY 5:30pm - 7:00pm

Transfers Transfers will depart from Harbor Drive

6:00pm – 9:00pm

Closing Night: ASTA

Provided by

Party in the Park

Location: Petco Park National Anthem Performed By: Scott Koepf, SVP, Sales, Avoya Travel First Pitch Thrown By: Elena Kountoura, Minister of Tourism for the Hellenic Republic Receive exclusive access to ballpark culinary favorites while networking and overlooking the San Diego skyline!

9:00pm - End of Game

Transfers Transfers to Sheraton will begin at 9:00pm and will run until the end of the game.

PA DR ES

Provided by

VS GI AN TS Tuesday Ev

August 29ening , 2017

GAME TICKETS will be distributed on transfers.

Pick up your Royal Caribbean/ASTA PARTY IN THE PARK Baseball cap. Available to Closing Night attendees only

ASTA Global Convention 2017 • Charting the Course 31

ASTA Premium Members A & I Travel Service, Inc. AAA Club Alliance AAA East Central AAA Minneapolis ABC Global Services Acendas ADA Travel Adelman Travel Group ADTRAV Travel Management AFC Travel, Inc. Aladdin Travel Alice Travel Worldwide, LLC All Travel Altour American Discount Cruises & Travel American Express Travel & Lifestyle Services Andrew Harper Anthony Travel, Inc. Avant Travel Agency, Inc. Avenue Two Travel Avoya Travel Balboa Travel, Inc. BCD Travel Bestjet Travel Blue Ribbon Business Travel International Bon Voyage Travel Branson Tourism Center Brentwood Travel Breton Village Travel Services, Inc. Brownell Travel, Inc. Bursch Travel Agency, Inc. Cadence Caravan Tours, Inc. Carlson Wagonlit Travel Carrousel Travel Casto Central Travel - Ensemble Top Producer 2016 CheapOair Christopherson Business Travel CI Azumano Travel Service Coastline Travel Advisors, Inc. Colwick Travel Corporation Conlin Travel, Inc. Connoisseur Travel Ltd. Costamar Travel Cruise & Tours, Inc Covington Travel Crown Cruise Vacations

Crucon Cruise Outlet Plus, Inc. Cruise Planners - American Express Travel Cruise Specialists Cruise Vacation Outlet CruiseOne/Cruises Inc CTA Travel CTM, North America/Montrose Travel Direct Travel, Inc. Ensemble Travel Group Executive Travel Associates/HRG Expedia CruiseShipCenters Expedia, Inc. Express Travel Flathead Travel Service, Inc. Forest Lake Travel Fox Travel Fox World Travel, Inc. Friendly Travel Inc. Frosch International Travel Gant Travel Management Gateway Travel Service Geraci Travel Global Travel Gulliverâ&#x20AC;&#x2122;s Travel Service, Inc Hess Corporate Travel Hickory Global Partners, LLC KHM Travel Group Largay Travel LBF Travel, Inc. Legacy Travel, Inc. Leisure Travel Alliance, Inc. Luxe Travel Management/TSI Mansour Travel Company MAST Travel Network Maupin Travel McCabe World Travel, Inc. Menno Travel/ Branch of Tzell Travel Group Merit Travel Group, Inc. MWR Travel National Travel Service New Act Travel Odysseys Unlimited Inc. Omega World Travel Online Vacation Center, Inc. OutsideAgents.com Ovation Travel Group, Inc. Palm Coast Travel Pavlus Travel & Cruise, Inc.

32 ASTA Global Convention 2017 â&#x20AC;˘ Charting the Course

Plaza Travel Rovia, LLC Safe Harbors Business Travel Group Signature Travel Network Strong Travel Services, Inc. Tangerine Travel LTD The Auto Club Group The Travel Society, LLC The Travel Team, Inc/American Express Touraid Travel, Inc. Tower Travel Management Travel and Transport, Inc. Travel Experts Inc. Travel Leaders - Fort Wayne, IN Travel Leaders - Maple Grove, MN Travel Leaders - Houston, TX Travel Leaders / LMR, Inc. Travel Leaders Group Travel Leaders/Travel Plus Travel Management Partners, Inc. Travel One Travel Planners International, Inc. Travel Time Travel Agency, Inc. Travelink/American Express Travel-On, Ltd. TravelQuest TravelSavers TravelStore UNIGLOBE Travel Center Uniglobe Travel International Uniglobe Travel Partners Unique Travel of Palm Beach, Inc. Universal/Accent Travel - American Express Vacation Superstore Network Inc D/b/a Best Price Cruises & Tours Valerie Wilson Travel, Inc. Viking Travel Service Virtuoso Vision Travel Solutions Wayland Travel, Inc. Western Association of Travel Agencies Williamsburg Travel Management Wings Travel Group WMPH Vacations World Travel Bureau, Inc. World Travel Service, LLC World Travel, Inc. WorldTravelService Your Travel Center, Inc.

Consortium Partners We appreciate the support of our consortia, coop and franchise partners. ABC Global Services American Express Travel & Lifestyle Services Ensemble Travel Group* Hickory Global Partners, LLC

Leisure Travel Alliance* MAST Travel Network* Signature Travel Network* Travel Leaders Network

TRAVELSAVERS & NEST Uniglobe Travel International Virtuoso* Western Association of Travel Agencies*

*These consortias support and endorse ASTA membership with special membership pricing and subsidy programs.

Corporate Advisory Council Members Agency Members ABC Global Services ADTRAV Travel Management Altour Avoya Travel Balboa Travel, Inc. BCD Travel Brownell Travel, Inc. Canadian Corporate Travel Association Carlson Wagonlit Travel Casto Christopherson Business Travel Direct Travel, Inc. Expedia, Inc. Fox World Travel, Inc. Frosch International Travel Hess Corporate Travel Luxe Travel Management/TSI

Merit Travel Group, Inc. Omega World Travel Ovation Travel Group, Inc. Plaza Travel The Travel Team, Inc/American Express Travel and Transport, Inc. Travel Management Partners, Inc. Travel Planners International, Inc. Travelink/American Express TravelStore UNIGLOBE Travel Center Valerie Wilson Travel, Inc. World Travel, Inc. Consortia Members American Express Travel & Lifestyle Services Ensemble Travel Group

Hickory Global Partners, LLC Signature Travel Network Travel Leaders Group Virtuoso Allied Members Allianz Global Assistance Amadeus North America, Inc. CTS Systems Enterprise Holdings Marriott International Sabre Travelport UATP Uniworld Boutique River Cruises

Join us at one of these upcoming events! Learn more at the ASTA/NACTA Booth #106

NACTA Annual Conference

Anchorage, AK

ASTA China Summit Guiyang, China

September 13-16, 2017 November 8-12, 2017

ASTA Legislative Day

Washington, DC

ASTA Premium Business Summit

New York, NY

March 2-5, 2018

ASTA Destination Expo 2018

Athens, Greece

April 14-17, 2018

ASTA Global Convention 2018

Washington, DC

August 21-24, 2018

Washington, DC

August 23-26, 2018

May 6-8, 2018

Aug 21 - 24, 2018

NACTA Annual Conference 2018

ASTA Global Convention 2017 â&#x20AC;˘ Charting the Course 33

ASTAPAC Salutes 2017 Donors The American Society of Travel Agents Political Action Committee (ASTAPAC) is a special fund established under the federal election laws to allow ASTA to collect voluntary contributions from our members for the purpose of supporting political candidates and parties.

Since 1979, ASTAPAC has strengthened the collective voice of the Society’s membership before the United States Congress and the White House.

SUPERNOVA $5,000 ASTA Corporate Advisory Council ASTA Midwest Chapter BCD Travel Commonwealth Business Travel Group Enterprise Holdings PAC Jackie Friedman Roger Hale John Haskins John Lewis/Travel Management Partners Sabre PAC Signature Travel TravelStore, Inc. Virtuoso Marilyn Zelaya

NOVA $1,000 TO $4,999

PUT SIMPLY, our advocacy successes would not be possible without the support of the industry leaders who have contributed to the PAC program.

ASTA MidAmerica Chapter ASTA Orange County Chapter Eric Altschul James Bailey Gloria Bohan Brownell Travel Joshua Bush Marc Casto Conlin Travel Donna Daniels Direct Travel Michael Dixon Bob Duglin Fox World Travel Bill Haire Margaret Haskins Pamela Irwin Denise Jackson Zane Kerby Amanda Klimak Geoffrey Landis Cathie Lentz-Fryer LUXE Travel Management Eric Maryanov Lauren Matthews Mark Meader Steve Orens Vicki Powell Libbie Rice

34 ASTA Global Convention 2017 • Charting the Course

Stuart Rotherberg Alex Sharpe John Smith Susan Spain Special Needs Group, Inc. Lee Thomas Travel and Transport, Inc. Jennifer Wilson-Buttigieg Marilyn Zelaya Rick Zimmerman

GOVERNOR’S CLUB $500 TO $999 ASTA Southeast Chapter Rick Ardis Philip Banks Patricia Buckholt Ann Chamberlin Brian Chapin Jay Ellenby Ernest Held Dave Hershberger Alan Hess Ted Lawson Jenn Lee Debra Masters Eben Peck Merit Travel Group Mary Peters Helen Prochilo Eric Reader Doug Risser Jorge Sanchez Gloria Stock Mickelson Charles Sturm

PRESIDENT’S CLUB $250 TO $500 Craig Baldridge Bill Coyle Andrea da Rosa Jose da Rosa Leila Dada Drew Daly Christopher Dane Nora Faifer Betsy Geiser Tamara Golden Wendy Goodenow Jeff Gregory

Richard Haymaker Cheryl Hudak Joanne Hunt Scott Koepf Toni Lanotte-Day Dan Lekki Peter Lobasso David Lovick Deb Mangas Michelle Mueller Kate Murphy Beth Oâ&#x20AC;&#x2122;Donnell Olga Ramudo Patrick Reynolds Laura Rodriguez Chris Seddlemeyer Marie Smith Genevieve Strand Jennifer Walker Ann Waters

TEAM 100 $100 TO $249 Karen Marie Adamitis Susan Aft Mary Allen Agbayani Cynthia Albright Marilyn Allegra Lesley Ames Nick Amin Angel Anger Ignacio Arellano Bernice Bakely Ruth Banas Amy Barnhill Randi Becker Kelly Bergin Kendra Berke Thorton Susan Biver Gloria Bochenski Lucy Borokowski Michele Boyd Colleen Brechon Christine Brockwell Les Burger Paul Busang Donald Buynack Donna Campbell Peter Carideo Juan Carrillo Patti Cash

Anthony Cimino Barbara Columbo Donna Cooper Tony Cosenza Joann Costagiola Cynthia Cunningham Gary Da Rosa Gavin Da Rosa Csilla Dali Patti Daniel Claudia Darling Richard Darling Laura Davis Cynthia Erikson Jane Essenburg Jillian Everhart Lynn Farrell Sandi Ferreira Dick Fislar Mary Pat Flanaghan Carole Formento Marilyn Fredericks Sharon Fritz Pat Fulton Linda Furlan Jo-Marie Galaga Joanne Gardner Diane Gelaude Joanne Giampa Judy Gibbs Betty Given Rajib Goyal Donna Greenwald Joan Grossman Avril Guinn Nita Haas Marie Hagar Judy Hall Gail Hannon Ardeen Harris Amy Hartline Gywn Hayes John Heimburger Miriam Hernandez Angie Hill Carole Hoffman Tama Holve Elizabeth Hoppe Marion Huiberts Janice Ierulli Barbara Jathas

Carol Kalisz William Kauke Kim Kelly Susan Kelly Judy Keslik Ken Kimi Ilene Koenig Deb Kolnick Debra Kopeshke Linda Kozan Nancy Kozlowski Cornelia Kruse Darcy Lard Kimberly Launer Carol Lekki Aggie Lewis Marilyn Lindberg Judith Louis Cynthia Lucking Andrew Lukasik Laura Lukasik Gerald Mack Judy Marshman Cynthia Maynard Barbara Mazzola Joseph Mazzola Carol McConnell Rebecca McKay Maria Merlos Raymond Miyashiro Anatalia Montano Mark Moorehead Julie Morgeson Eugene Nicewonger Virginia Peterson Russell Pickett Barbara Pokornowski Ingrid Price Debra Quinn Jeanette Quetel Tresa Reed Amy Reetz Mary Reporto Mary Margaret Reuther Isaac Reynolds Sheri Richer Henry Ristic Diana Ritter Sandy Robinson Giselle Sanchez Steven Sanchez

Marge Santo Monique Sattler Howard Scharf Ryan Scheidler Kim Schneider Mary Ann Schneider Linda Schreiber Janet Seno Debra Sernus Susan Shimkus Kathy Siewert Krystina Slotwinski Janet Smart Christine Strauss Mary Sturm Kathy Sudeikis Judy Sumka Michael Sutko Stephen Thomas-Schulere Robert Thompson Fred Tiechen Rita Tosto Ines Turus Renaud Urban Nancy Van Allen Ralph Vasami Duane Wallace Hope Wallace Mary Beth Walsh Jim Ward Daniel Webster Phara Webster Shirley Webster Mike Weingart Donna Welke Linda Wendler John D. Werner Maureen Wilkinson Elizabeth Wolak Norma Zarate Caryn Zavislak Lorrie Zinda

PATRIOT $1 TO $99 Nancy Alderman All Points Vacations Heather Anderson Francine Angel Rick Ardis Lynn Atkins Peggy Barnard

ASTA Global Convention 2017 â&#x20AC;˘ Charting the Course 35

Sheila Bear Terrie Berger-Davis Kelly Bigel Pam Bonin Patricia Borrell Bill Bryson JoAnnette Byas-Marston Cayce Callaway Andrea Caulfield Virginia Clark Terrie Conrad Martha Conway Martha Conway Connie Corbett Elizabeth Cox Courtney Crockett Isaac Cymrot Greg Davis James DeGrazia Brenda Dodd Roger Dryden Janie Eldridge Renata Faeth Pam Faust Larry Faust Bobbi Felsot Alison Finco Fun & Sun Travel Center Howard Garfield Kimberly Gerhart Denise Gilpin

Kurt Goldschmidt Sonja Goldschmidt Johanna Gonzalez Vitral Goode Alan Goodwin Adrienne Greben Althea Hager Nancy Hawkins Rose Hennessy Pat Hollywood Home Town Travel Dale Hosti Dan Howell Lois Howes Antonio Iafrate Rita Iafrate Cecilia Jardine Causey Jasmine Ann Jones Stanton Jones Cheryl Jones Debra Kalsmith-Sternberg Melissa Keiser Charlena Kendericks Joan Kingsley Judy Kotkin Sarah Krafty Barbara Kulba Alex Kutin Geneva Kutin Rodney Lau

Esperanza Lawson Caryl Lee Ann Lewis Frances Lindsey Barbara Mack Linda Magert Jan Manala Esther Manala Sheri Marchat Angel McCracken Anne McPhillips Kay Meyer Geoffrey Millstone Brenda Millstone Karen Morris Ruben Muniz Roberta Murphy William Neuman Jane Norman Angela Paz Elena Pelsinger Frederic Pelsinger Joshua Poole Richard Post Mary Post Steve Powers Karen Quinn Linda Radulich Alecia Rankine Vicki Rhoads Jamie Rhoads

Cheryl Roche Romanian Connections Antoinette Russo Robert Salem Lynden Saltibus Randi Schoenfelder David Schooler Mary Severa Kimberley Sherrett Anne Sherwood Rhonda Shumway Kendall Sommers Stepping Out Travel Services Larry Strayer Renee Sutton The Travel Corner, Inc. Patricia Thorington Tracey Troisi Jeannine Ventimiglia Joseph Ventimiglia Carol Vettel Sharon Viotto Julia Wadsworth Alice Walker Cynthia Watters Linda Welch Diane Wilson Contributions received through July 31, 2017

ASTA members gather in Washington DC to tell the travel agentâ&#x20AC;&#x2122;s story to their local representatives. Ask us how you can get involved. STOP by the ASTA Booth #106 and get your copy of the most recent ASTAPAC annual report. Quantities are limited, so stop by early.

TOGETHER WE CAN MAKE GREAT THINGS HAPPEN!

36 ASTA Global Convention 2017 â&#x20AC;˘ Charting the Course

MAKE A DIFFERENCE! Contribute to the PAC while in San Diego. Stop by ASTA Booth #106 and

add your name to the list of individuals making success possible.

Sen. Roy Blunt (R-MO) meets with ASTA members and staff

Sen. Jeff Flake (R-AZ) meets with members of the ASTA Arizona Chapter

Sen. Amy Klobuchar’s (D-MN) Cuba reception Oct 2015

Democratic Leader Nancy Pelosi visits with attendees of ASTA’s Legislative Day 2016

CAC members storm the Hill during Legislative Day 2016

ASTA members gather in Washington DC to tell the travel agent’s story to their local representatives

Sen. Dean Heller (R-NV) meets with ASTA staff

Sen. Brian Schatz (D-HI) meets with members of the ASTA Hawaii Chapter

ASTA Global Convention 2017 • Charting the Course 37

Exhibitor Listing as of 8/9/2017 Company.............................................Booth # AC Journeys....................................................... 136 AFEX......................................................................123 African Travel Inc................................................ 58 Agent Connection/THOR, Inc........................64 AIG Travel.............................................................. 22 AirlinePros............................................................... 6 Airlines Reporting Corporation (ARC).....227 Alaska Airlines, Inc............................................129 Alaska Visit Anchorage..................................223 Alaskan Dream Cruises................................... 210 Allianz Global Assistance................................ 25 Amadeus North America, Inc......................... 52 Amawaterways.................................................. 109 American Cruise Lines Inc..............................125 American Queen Steamboat Co.................100 AMResorts............................................................221 Amstar DMC...................................................... 320 Aon Affinity Travel Practice......................... 207 Apple Vacations.................................................318 Aqua - Aston Hospitality.................................311 ASTA & NACTA.................................................. 106 ASTA China Chapter........................................ 201 Auto Europe LLC................................................20 Avis Budget Group...........................................317 Avoya Travel......................................................... 33 Balmoral Resort Florida By Feltrim Resorts.......................................315 Bartell Hotels........................................................ 57 Best Western International.............................. 19 Booking.com..................................................... 230 Brand2Fly.............................................................313 Bush Whisper Expeditions CC.......................68 Capital One Spark Business Card................. 47 Carey International, Inc....................................30 Carnival Cruise Line......................................... 103 Casa de Sofia.....................................................229 Celebrity Cruises.................................................. 31 Centrav...................................................................112 China National Tourist Office, Los Angeles................................................... 310 China Southern Airlines Company Limited....................................... 303 Club Med.............................................................200 Contiki.................................................................... 62 Cool Travel Iceland (Cool Inspiration Ltd).....1 CroisiEurope America.......................................46 Crystal Cruises...................................................... 16 CTS Systems......................................................... 27 Cunard Line........................................................ 103 Destination DC....................................................T4 Discover The Palm Beaches...........................49 Dream Vacations & Cruises Inc......................121 E.D.I. Travel Ltd..................................................322

Company.............................................Booth # Emirates.................................................................69 Enterprise Holdings............................................ 21 Estonian Tourist Board..................................... 53 Europcar International.........................................7 Experience Park Tours Inc.............................228 Georgian National Tourism Administration............................................. 205 GOGO Worldwide Vacations.............................5 Goway Travel Limited........................................70 Greater Fort Lauderdale Convention & Visitors Bureau............................................. 8 Greater Miami CVB............................................. 17 Griwa Rent.............................................................. 11 GTT GLOBAL......................................................212 Guanajuato Tourism Board...........................225 Guizhou Tourism Development Commission..................................................300 The Hawaiian Islands........................................312 Hickory Global Partners Preferred Supplier Pavilion........................45 Hilton..................................................................... 314 Holland America Line...................................... 103 Hotel Romanico Palace................................. 209 Hotelspro Inc.......................................................122 IATAN (International Airlines Travel Agent Network)..............................324 InsideJapan Tours.............................................. 40 Insight Vacations................................................60 Isram Israel...........................................................127 JAXFAX................................................................ T10 John Hancock/Manulife..................................... 4 Kenya ASTA Chapter........................................231 Ker & Downey......................................................34 Korea Tourism Organization...........................65 Las Vegas Convention/Visitors Authority......................................................... 119 Lithuania Tourism Board..................................56 Marriott International........................................ 63 Melia Hotels International................................50 MGM Resorts International.............................118 National Transaction Corporation................ 67 Nevada Commission on Tourism................ 304 New York City Vacation Packages...............211 Nexion, LLC...........................................................131 NH Hotel Group....................................................111 Norwegian Cruise Line....................................215 Omega World Travel.........................................43 Passport Online Inc......................................... 306 Paul Gauguin Cruises........................................ 38 PlanitEasy.............................................................. 37 Playa Hotels & Resorts......................................54 Polish National Tourist Office......................... 55 Princess Cruises................................................ 103

Company.............................................Booth # Puerto Rico Tourism Company...................... 32 Qatar Airways....................................................235 Rail Europe............................................................ 18 Recommend......................................................... T7 Regal Wings.......................................................325 Regent Seven Seas Cruises............................213 RentalsCombined.net.......................................135 Riviera Travel River Cruises.............................48 RoamRight......................................................... 206 Royal Caribbean International.......................113 Sabre Travel Network......................................... 15 Salamander Hotels & Resorts......................328 Scenic Luxury Cruises.................................... 220 Seabourn............................................................. 103 Silvercar................................................................ 114 Sixt rent a car........................................................ 71 Sky Bird Travel & Tours....................................124 Special Needs Group.......................................... 51 Taiwan Tourism Bureau..................................222 Teeming River Cruises.................................... 130 The Doyle Collection......................................... 28 The Hertz Corporation.....................................126 The Mark Travel Corporation........................ 214 Tourism Australia................................................66 Tourism Cares................................................... 234 Tourism Cares and Operation Gratitude.. T13 Trafalgar.................................................................. 61 TravAlliance Media.............................................T8 Travel Agent Magazine.....................................T9 Travel Impressions.............................................219 Travel Insured International............................ 24 Travel Leaders Network................................... 26 Travel Market Report.........................................T6 Travel Planners International, Inc...................41 Travelport..............................................................44 TripAssure/MH Ross.......................................... 39 Trisept Solutions..................................................10 TSA Precheck......................................................218 Turkish Airlines...................................................128 UATP....................................................................... 35 Unique Vacations Inc/Sandals Resorts.......42 United Airlines........................................................2 Uniworld Boutique River Cruise Collection........................................... 59 Vacation Express................................................115 Virtuoso................................................................... 12 Virtuoso - Approach Guides............................ 12 Virtuoso - Xlpr VR............................................... 12 Virtuoso- Travefy, Inc......................................... 12 Visit Tampa Bay.................................................. 110 WINiT-WomenInTravel, Inc..............................T5 World’s Leading Cruise Lines....................... 103 Wyndham Hotel Group....................................36

ASTA Global Convention 2017 • Charting the Course 39

Trade Show Floor Plan

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SHERATON SAN DIEGO HOTEL & MARINA GRANDE BALLROOM

Aug 21 - 24, 2018

EXHIBITORS: Reserve your ASTA Global Convention 2018 booth onsite in San Diego at the Exhibitor Registration Desk.

40 ASTA Global Convention 2017 â&#x20AC;¢ Charting the Course

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MONDAY PRIZE PASSPORT Collect stamps at one Education Session and from the exhibitors that you meet in the Pavilion and Grande Ballroom. Receive a stamp when you show the downloaded ASTA App on your phone to the ASTA staff located at the China Chapter Booth (#201). Turn in your completed Monday Passport to the China Chapter Booth (#201) before the end of the trade show on Monday, August 28.

ENTRANCE Walkway from Grande Ballroom to the Pavilion

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TUESDAY PRIZE PASSPORT Collect stamps at two Education Sessions, one Lunch & Learn and from the exhibitors that you meet in the Pavilion and Grande Ballroom. Turn in your completed Tuesday Passport to the CTS Systems Booth (#27) before the end of the trade show on Tuesday, August 29.

EXIT

SHERATON SAN DIEGO HOTEL & MARINA

PAVILION

ASTA Global Convention 2017 â&#x20AC;¢ Charting the Course 41

EXPLORE ALASKA WITH NACTA

Come and explore Alaska with the NACTA community. Register prior to July 15th to receive special early bird savings! With over 20 Adventure Day Tours & Pre-Post FAM options to choose from; you could explore the following*: • 3-Night Alaskan Dream Cruises - Sitka – Glacier Bay National Park – Juneau • Great Land Adventures Denali National Park Tour • 3-Night Denali National Park FAM • Blackstone Glacier Cruise • Kenai Fjords National Park Tour

OUR SPONSORS

2017 ANNUAL CONFERENCE ANCHORAGE, ALASKA

SEPTEMBER 13-16, 2017 • 7-Night Post-Cruise Holland America • Helicopter Flightseeing and Glacier Landing • Hops on the Rail with Big Swig Tours and Alaska Railroad • 26 Glacier Cruise with Phillips Cruises & Tours – Whittier

• Twilight Photo Tour with Alaska Photo Treks – Anchorage • Discover Denali Flightseeing with Rust’s Flying Service – Anchorage • Matanuska Glacier Walk with Salmon Berry Tours - Palmer

Learn more about your “Alaskan Adventure” at

NACTAconference.com

NACTA Conference Adventure Day Tours & FAMs are not included with registration rate, and are priced at a modest cost. Space is limited.

Exhibitor Directory AC Journeys.. ......................................................................................... Booth # 136 Jose Pineda, President jepp23@acjourneys.com (786) 709-6836 1988 NE 178th Street North Miami Beach, FL 33162 AC Journeys is a boutique travel/tour operator with 20 years of experience in Cuba. We craft culturally, educationally and anthropologically themed journeys/ travel experiences for each of our individual clients.

AFEX.. ................................................................................................................. Booth # 123 Nigel Hobson, Director of Business Development, Americas ASTA@afex.com (888) 307-2339 21045 Califa Street Woodland Hills, CA 91367 AFEX has been helping clients reduce risk and save money on international transactions since 1979. We proudly partner with the American Society of Travel Agents to offer its members a comprehensive range of solutions to help manage foreign currency exposure.

African Travel Inc............................................................................. Booth # 58 Jenny Thomas, Sales Administrator jennyt@africantravelinc.com (800) 421-8907 330 N Brand Blvd Ste 225 Glendale, CA 91203 African Travel, Inc. has been established in the USA for over 40 years and has expert in-house knowledge. We offer safari choices for all travelers from moderate to luxury, offering tailor-made itineraries and set departures in Southern and East Africa.

Agent Connection/THOR, Inc................................. Booth # 64

Roxanna Stillwell, Travel Agency Account Manager roxanna.stillwell@thortravelservices.com (303) 439-4123 390 Interlocken Crescent, Suite 680 Broomfield, CO 80021 THOR, Inc. is an international travel services company that provides member travel agents benefits from a hotel program with guaranteed commission and discounted hotel rates as well as a car program and services program that offer many other value-added benefits.

AIG Travel Guard.............................................................................. Booth # 22 Robert Ford robert.ford@travelguard.com (715) 295-0041 3300 Business Park Dr Stevens Point, WI 54482 Travel Guard travel insurance and assistance plans are trusted every year by millions of travelers and thousands of companies. By providing valuable coverage, adding competitive advantages and maximizing your revenues, we can build a partnership your clients can count on.

AirlinePros.......................................................................................................Booth # 6 Sascha Bullen, VP Commercial Services sbullen@airlinepros.com (562) 599-9230 420 Lexington Ave, Ste 2523 New York, NY 10170 AirlinePros is a representation firm for international airlines. We represent over 60 airlines in the US, serving as the point for travel agents with a help desk to serve as a resource for our valued partners who sell air.

Airlines Reporting Corporation (ARC)..... Booth # 227

Kaitlyn Bolan, Sr. Industry Events Manager kbolan@arccorp.com (703) 341-1032 3000 Wilson Blvd Arlington, VA 22201 ARC is the premier driver of air travel intelligence and commerce with leading business solutions, travel agency accreditation services, process and financial management tools, and high-quality data.

Alaska Airlines, Inc.. . ................................................................. Booth # 129 Scott Habberstad Scott.Habberstad@AlaskaAir.com (907) 266-7200 PO Box 68900 Seattle, WA 98168 Alaska Airlines, together with Virgin America and its regional partners, flies 40 million guests a year to 118 destinations with an average of 1,200 daily flights across the United States and to Mexico, Canada, Costa Rica and Cuba.

ASTA Global Convention 2017 â&#x20AC;˘ Charting the Course 43

Alaska Visit Anchorage.. ................................................... Booth # 223 Tia Froehle, Tourism Development & Sales Manager tfroehle@anchorage.net (907) 276-4118 524 W Fourth Ave Anchorage, AK 99501 Anchorage, Alaska is a dream destination. We have mountains, glaciers, wildlife, hiking, biking, walking trails, the Alaska Railroad, and more than 8,000 hotel rooms and extraordinary Alaska dining options. Everything you would want in an Alaska vacation is here!

Alaskan Dream Cruises......................................................Booth # 210 Michelle Glass, Vice President of Sales mglass@alaskandreamcruises.com (360) 421-9131 1512 Sawmill Creek Rd Sitka, AK 99835 Alaskan Dream Cruises - Come experience True Alaska with True Alaskans on the only Native-owned cruise line in the state. Our five small ships range from 10-74 guests and travel the famed Inside Passage on all-inclusive itineraries of 7-10 nights.

Allianz Global Assistance. . ................................................ Booth # 25 Richard Aquino, Vice President Retail Sales, USA richard.aquino@allianzassistance.com (888) 403-1825 9950 Mayland Drive Richmond, VA 23233 Allianz Global Assistance is a leader in travel insurance and global assistance, with operations in over 30 countries worldwide. Our superior service, proprietary software and global strength allows our business to add value to yours.

Amadeus North America, Inc.................................... Booth # 52

Carolyn Cauceglia ccauceglia@amadeus.com (305) 499-6601 3470 Amadeus North America, Inc. Suite 1000 Miami, FL 33122 Amadeus provides the technology which keeps the travel sector moving. Amadeus connects the global travel industry: travel agencies, corporations, airlines, airports, hotels, cruise lines and more. Our people and our technology are dedicated to shape the future of travel.

44 ASTA Global Convention 2017 â&#x20AC;˘ Charting the Course

Amawaterways................................................................................ Booth # 109 Diane Horan, Regional Director of Key Accounts diane@amawaterways.com (818) 371-2256 26010 Mureau Road, Suite 200 Calabasas, CA 91302 Founded in 2002, AmaWaterways is the premier line on the legendary rivers in Europe, Southeast Asia and Africa. Renowned for its award-winning fleet, amenities and personal service, AmaWaterways is known to deliver authentic and unforgettable experiences to discerning travelers.

American Cruise Lines Inc............................................ Booth # 125

Kallie Biggs, Travel Agent Market Manager kallie.biggs@americancruiselines.com (203) 458-5700 741 Boston Post Road, Suite 200 Guilford, CT 06437 American Cruise Lines, the largest cruise line in the U.S., leads the way with more than 35, captivating 4 to 21 night itineraries visiting the Pacific Northwest, Alaska, New England, the Southeast, and the Mississippi River.

American Queen Steamboat Co...................... Booth # 100 Barbara Davis, Business Development Manager bdavis@aqsc.com (888) 749-5280 40 South Main St. #2100 Memphis, TN 38103 American Queen Steamboat Company offers an unparalleled USA river experience. Offering authentic paddlewheel cruises on the Mississippi River onboard the new all-suite boutique American Duchess or on the opulent American Queen and the elegant American Empress in the Pacific Northwest.

AMResorts.. ............................................................................................... Booth # 221 Tonya Knell-Joyce, Business Development Manager tjoyce@amresorts.com (480) 249-1341 7 Campus Blvd Newtown Square, PA 19073 AMResorts represents a collection of luxury resorts, Zoetry Wellness & Spa Resorts, Secrets, Breathless, Dreams, Now & Sunscape Resort & Spas, each with their own unique personality. Every resort features sun-soaked beaches, elegant accommodations, world-class spa, gourmet dining and more

Amstar DMC........................................................................................ Booth # 320

Rosalinda Rodriguez, US Sales & Business Development Manager rrodrigu@amstardmc.com (610) 848-6937 Av. Palenque SM 29 M5 L1-4 Col. Centro Cancun Quintana Roo 77508 Mexico Amstar dmc is a destination management company dedicated to provide world-class destination services and inspiring travel experiences to individuals, groups, tour operators and meeting planners within 28 destinations in 5 different countries.

Aon Affinity Travel Practice......................................Booth # 207

Paula Cartagena, Senior Account Executive paula.cartagena@aon.com (516) 336-8816 900 Stewart Avenue Garden City, NY 11530 As the partner of choice to the travel industry, Aon Travel is your trusted expert in providing comprehensive global protection that includes General and Professional Liability, Errors and Omissions coverage.

Apple Vacations............................................................................. Booth # 318

John Tarkowski, VP Sales Department jtarkowski@applevac.com (610) 359-6765 101 Northwest Point Blvd Elk Grove Village, IL 60007 Apple Vacations provides affordable, top quality vacation packages to Mexico, the Caribbean, Central America, Hawaii, Cuba and North/South American ski destinations. Apple Vacations has delivered more passengers to Mexico and the Dominican Republic than any other tour operator worldwide.

Aqua - Aston Hospitality. . .................................................Booth # 311

Nikki Shanley, Regional Sales Director Nikki.Shanley@aqua-aston.com (808) 265-3241 2155 Kalakaua Avenue, 5th Floor Honolulu, HI 96815 With a 70-year legacy, Aqua-Aston Hospitality is a leading destination expert that provides management and marketing services to nearly 50 boutique and globally branded hotels and resorts in Hawaii and the continental United States.

ASTA & NACTA................................................................................ Booth # 106

Pam Bonin, Director, Membership pbonin@asta.org (800) 275-2782 675 N. Washington Street, Suite 490 Alexandria, VA 22314 The American Society of Travel Agents (ASTA), along with its subsidiary NACTA (National Association of Career Travel Agents), represents 80 percent of all travel sold in the U.S. through the travel agency distribution channel and our work encompasses every aspect of the travel experience. That’s why we are leading global advocate for travel agents, the travel industry, and the traveling public. We promote and defend the travel agency community and the traveling public at all levels of government. We fight to ensure a level playing field and fair competition, which benefits the industry and the consumer. And we provide the finest education and information resources available, so our members are able to provide the utmost in professional service to their clients. Stop by our booth to get your membership pin and learn how to get the most out of your membership! Not a member yet? You can join today!

ASTA China Chapter...............................................................Booth # 201 Isabella Hou, President of China Chapter isabella.hou@beyondsummits.com +86-21-6199-2660 RM. 407, Jing’An Modern Industrial Park No. 68 Changping Road, Jing’An District Shanghai 200041 China Stop by this booth to learn more about and sign up for The ASTA China Summit. The Summit is a 4-day event that will connect you with experienced Chinese suppliers, tourism officials and their counterparts.

Auto Europe LLC.. ........................................................................... Booth # 20 Nanci Sullivan, VP Marketing nsullivan@autoeurope.com (207) 842-2022 39 Commercial St Portland, ME 04101 With over 60 years of experience in the rental car industry, Auto Europe specializes in helping travelers find the lowest car rental rates in Europe and other popular destinations around the world.

ASTA Global Convention 2017 • Charting the Course 45

Avis Budget Group.................................................................... Booth # 317

Barbara Borer, Director National Sales - Travel & Partnerhsip Barbara.Borer@avisbudget.com (630) 525-1652 6 Sylvan Way Parsippany, NJ 07054 We offer special agent discounts because we value your efforts and once you experience Avis’ speed and personal service, we know you’ll want to book an Avis car for your clients.

Avoya Travel............................................................................................. Booth # 33

Skip Fortier, Assoc. Vice President skip.fortier@avoyatravel.com (760) 750-0134 1890 Hacienda Drive Vista, CA 92081 Avoya Travel® has a long-standing reputation for being one of the most award-winning innovative host agencies. The Avoya Advantage™ provides Independent Agencies with New Clients through Live Leads™, a stellar reputation, and more!

Balmoral Resort Florida By Feltrim Resorts. . .................................................................... Booth # 315

Garrett Kenny garrett@feltrim.com (863) 353-0011 116 Polo Park Blvd East Davenport, FL 33897 Balmoral Resort redefines the vacation home experience, providing unparalleled services and 5 star amenities that guests expect from the best luxury hotels, but with all the added space and privacy of a luxury vacation home in the world’s greatest destination!

Bartell Hotels.......................................................................................... Booth # 57

Dana Irby, Director of Sales dirby@bartellhotels.com (619) 224-1556 4875 North Harbor Dr. 5th Floor San Diego, CA 92107 Bartell Hotels offers 8 premier San Diego hotels, Pacific Terrace, The Dana on Mission Bay, Sheraton La Jolla, Humphreys Half Moon Inn, Best Western PIus Island Palms Hotel and Marina, Holiday Inn San Diego Bayside, Days Inn, Hilton Harbor Island.

Best Western International............................................. Booth # 19

Sandra Taylor, Director, Travel Industry Relations sandra.taylor@bestwestern.com (602) 957-5788 20400 N 29th Ave Phoenix, AZ 85027 Best Western International is a global network of 4,000plus* hotels in more than 100* countries and territories worldwide with five types of hotels: BEST WESTERN®, BEST WESTERN PLUS®, BEST WESTERN PREMIER®, BEST WESTERN PLUS EXECUTIVE RESIDENCYSM and BW Premier CollectionSM.

Brand2Fly. . ................................................................................................. Booth # 313

Ilyas Zameer, CEO leslie@travelcreed.com (408) 512-2142 226 Airport Parkway, Suite 430 San Jose, CA 95110 BRAND2FLY is a branding and marketing agency focused on the travel and tourism industry. BRAND2FLY delivers quality branding, unique vision and savvy marketing with brand development and creative solutions to reach new customers and increase revenue.

Booking.com.. ..................................................................................... Booth # 230

Brian Butts, Sr. Manager Strategic Partnerships brian.butts@booking.com (206) 293-4966 1020 108th Ave NE Bellevue, WA 98004 NEW (Commission Based) Travel Agent Booking Platform for Agents and Agencies provided by Booking.com, the largest reservation platform worldwide, features over 1.2 MILLION PROPERTIES. Designed for travel advisors; inspire customers while increasing income with this allencompassing product, including earnings reporting.

Bush Whisper Expeditions CC.................................Booth # 68 Talitha Oosthuizen talitha@bushwhisper.co.za +27-11-894-5573 No 10 Shelley Avenue, Le Bestave’ complex 1 Senderwood Johannesburg Gauteng 2007 South Africa Bush Whisper established 10 years ago providing exclusive packages international tourist. Based in Johannesburg the company offers tours ranging from budget to five star luxury in the small to medium group category. Specializing in, photographic, family & custom safaris.

ASTA Global Convention 2017 • Charting the Course 47

Capital One Spark Business Card.......................Booth # 47

Matthew Majikes, VP, Tradeshow & Events Leader spark.tradeshow@capitalone.com (804) 396-8122 15000 Capital One Way Richmond, VA 23238 Capital One Spark Business Card: Earn unlimited 2% cash back with the Capital One® Spark® Cash card. Apply today at Booth 47 and earn a one-time bonus of $500 once you spend $4,500 on purchases within 3 months of approval.

Carey International, Inc... .................................................... Booth # 30

Yolanda Carneiro, VP Travel Industry Partnerships & Inside Sales yolanda.carneiro@carey.com (301) 624-5010 4530 Wisconsin Ave NW Washington DC 20016 With unparalleled attention to detail and exacting precision, Carey delivers distinct Transportation Services designed to meet all of your travel needs.

Carnival Cruise Line.................................................................Booth # 103 Todd Satterlee, Director, Trade & Communications Tsatterlee@carnival.com (305) 599-2600 3655 NW 87th Ave Miami, FL 33178 Carnival is “The World’s Most Popular Cruise Line®”, with 24 ships operating 3 to 18-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, Europe, New England, Panama Canal, Tahiti and Fiji Islands.

Casa de Sofia......................................................................................Booth # 229 Chris Davis Chris@casadesofia.com (888) 532-5079 4816 Breckville Road Richfield, OH 44286 We are an all-inclusive luxury vacation home located in a private gated community in Manzanillo. Our home includes a staff to take care of your meals, cleaning, and arranging any excursions. We offer an aggressive compensation plan for our agents.

Celebrity Cruises............................................................................... Booth # 31

Ron Gulaskey, Associate VP National & Strategic Accounts rgulaskey@celebrity.com (305) 539-4387 1050 Caribbean Way Special Events (1080 - 4th floor) Miami, FL 33132 Celebrity Cruises’ iconic “X” is the mark of modern luxury, with its cool, contemporary design and warm spaces; dining experiences where the design of the venues is as important as the cuisine and the amazing service.

48 ASTA Global Convention 2017 • Charting the Course

Centrav.............................................................................................................Booth # 112

Greg Rholl, Vice President of Business Development greg@centrav.com (952) 886-7690 511 E Travelers Trl Burnsville, MN 55337 Book air the easy way at Centrav.com! Offering discounted fares to travel agents, Centrav has built a reputation for integrity and great customer service since 1988. Use the best website in airline consolidation to book international and domestic airfares.

China National Tourist Office, Los Angeles. . ..........................................................................................Booth # 310

Ning Wu nwu@cnto.org (818) 545-7507 550 North Brand Blvd., STE 910 Glendale, CA 91203 The China National Tourist Offices Los Angeles is overseas office of the China National Tourism Administration (CNTA), which is headquartered in Beijing. CNTO’s mission is to develop and promote all aspects of tourism to China within the United States.

China Southern Airlines Company Limited.. ..................................................................... Booth # 303 Zhu Xiaoying, Senior Product Manager zxyq@csair.com +86-20-86112535 No.278, Airport Road Baiyun District Guangdong, Guangzhou Province, China China Southern Airlines Company Limited, a proud member of SkyTeam, which is specializing in air transportation services, is an airline with the most cargo planes, the most comprehensive airline networks and the largest annual passenger capacity in China.

Club Med...................................................................................................Booth # 200

Jim Killen, CTC Director of Sales - Eastern Region james.killen@clubmed.com (631) 587-5859 6505 Blue Lagoon Dr, Ste 225 Miami, FL 33126 Club Med is the worldwide leader in upscale all-inclusive family vacations, with 66+ global all-inclusive resorts from sun to ski!

Contiki. . ...............................................................................................................Booth # 62 Ashley Woodring, National Sales Director ashley.woodring@contiki.com (714) 935-0808 801 E Katella Ave Anaheim, CA 92805 Contiki is the world’s number one travel company exclusively for 18-35 year olds. We have over 300 itineraries in over 40 countries and offer 8 travel styles from which clients can choose.

Cool Travel Iceland (Cool Inspiration Ltd).. .................................................................. Booth # 1 Bjorn Gudmundsson, CEO / Owner contact@cooltraveliceland.com +354-891-9889 Fletturimi 35, Suite 102 Reykjavik 112 Iceland Cool Travel Iceland is an authorized Travel Agency in Iceland. We are a small family run business and we can help you to customize a travel plan according to your wishes and budget. We provide a personal and professional service.

CroisiEurope America............................................................ Booth # 46

Cindy Christen, CTC Director of Sales Cchristen@Croisieurope.com (548) 888-8827 400 Royal Palm Way, Suite 404 Palm Beach, Fl 33480 Europe’s largest river cruise line with 47 ships; deluxe river cruise ships, coastal cruises and canal barges. Known for unique destinations, innovative hardware and exceptional affordable pricing & value. Travel with us to Europe, Russia, Mekong, Africa & Peru.

Crystal Cruises.. ..................................................................................... Booth # 16 Luis Curras, Manager, Inside Sales lcurras@crystalcruises.com (310) 203-4377 11755 Wilshire Boulevard, Ste 900 Los Angeles, CA 90025 Crystal Cruises: A Mission of Excellence.” We are committed to providing excellent service to our customers, the guests and travel professionals who book and support our product.

CTS Systems.. ........................................................................................... Booth # 27 Mark Lewington, CEO markl@ctssystems.com (678) 338-2100 11575 Great Oaks Way, Suite 130 Alpharetta, GA 30022 For 25 years CTS has remained the point of reference for Commission Management, delivering end-to-end services that ensure maximum commission collection (hotel, car, cruise, theme parks, etc.) for our clients, with flexible services and with our no-cost model.

Cunard Line............................................................................................Booth # 103

Lydia Deleon, Sales Support ldeleon@princesscruises.com (661) 284-4754 24305 Town Center Drive Santa Clarita, CA 91355 Defining excellence at sea with over 177 years of legendary voyages, Cunard is the operator of three luxury ocean liners renowned for impeccable White Star Service, gourmet dining and world-class entertainment. Cunard offers luxury on a grand scale.

Destination DC. . .................................................................................. Booth # T4 Eva James, Meeting Services Manager eva.james@destinationdc.com (202) 789-7024 901 7th St NW 400 Washington DC 20001 Destination DC serves as the lead organization to successfully manage and market Washington, DC as a premier global convention, tourism and special events destination, with a special emphasis on the arts, cultural and historical communities.

Discover The Palm Beaches. . ....................................... Booth # 49

Eda Ruddock, Director of Leisure Sales, North America eruddock@thepalmbeaches.com (561) 233-3033 2195 Southern Blvd., Suite 400 West Palm Beach, FL 33406 The Palm Beaches is bursting with vibrant nightlife, prime shopping and natural areas meant for hiking, biking, and hitting the beach. As well as quaint villages, rich in history, and elegant resort areas boasting pristine golf and spas.

Dream Vacations & Cruises Inc... ...........................Booth # 121

Alicia Linden, Recruitment Marketing alinden@wth.com (954) 958-3700 1201 W Cypress Creek Rd, Ste 100 Fort Lauderdale, FL 33309 Dream Vacations is a franchise & Cruises Inc. is a host agency, offering two distinct business opportunities for new and experienced travel agents. As a part of our family you will become part of an industry powerhouse, World Travel Holdings.

E.D.I. Travel Ltd.. .............................................................................. Booth # 322 Boaz Shalgi, General Manager boaz@editravel.co.il (855) 200-4334 Kibbutz Gorien Upper Galilee 12130 Israel Founded by veteran tour guide, Boaz Shalgi, E.D.I. takes special pride in the company’s one stop service; we handle all of your transportation, accommodation and touring needs from the minute you set foot in Israel until the moment you leave.

ASTA Global Convention 2017 • Charting the Course 49

Emirates...........................................................................................................Booth # 69

Veronica Cuevas, Senior Sales Executive veronica.cuevas@emirates.com (310) 590-9755 55 East 59th St., 5Th Floor New York, NY 10022 Emirates is one of the world’s fastest growing airlines. We connect people with new experiences in over 150 destinations across six continents. We inspire travelers around the world with our growing network of worldwide destinations and award-winning service.

Enterprise Holdings.. .................................................................... Booth # 21 Jeff Coggin jeff.coggin@ehi.com 600 Corporate Park Dr Saint Louis, MO 63105 Enterprise Holdings operates the largest fleet of vehicles in the world through a global network of more than 9,600 fully staffed airport and neighborhood locations under the Enterprise Rent-A-Car®, National® Car Rental and Alamo® Rent A Car brands.

Estonian Tourist Board.. ......................................................... Booth # 53 Agnia Nast, B2B Marketing agnia.nast@gmail.com +372-6279-770 Lasnamae 2 Tallinn 11412 Estonia Visit Estonia goal is to enhance the popularity of Estonia as a travel destination and the international competitiveness of Estonian tourism products. We invite you to learn about Estonia-IT savvy, youthful and green destination with rich history and heritage.

Europcar International............................................................... Booth # 7 Gaetan Mondet gaetan.mondet@europcar.com (305) 497-3619 2, rue René Caudron Parc d’Affaires “Le Val Saint-Quentin” Bâtiment OP Voisins le Bretonneux 78960 France With a presence in more than 140 countries, Europcar is a world player and Europe’s leading vehicle rental firm. Europcar services its business and leisure customers with an extensive knowledge of the industry and a large range of mobility solutions.

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Experience Park Tours Inc... ........................................ Booth # 228

Scott Goss scott@experienceparktours.com (814) 404-6711 9120 Double Diamond Pkwy Reno, NV 89521 Experience Park Tours offers your clients unparalleled, all-inclusive luxury group experiences in the US National Parks. Each limo-liner comes equipped with wifi, TVs, on-board chef, photographer and destination experts. Book with us for competitive commissions and agent-only specials.

Georgian National Tourism Administration. . ............................................................................... Booth # 205 Tornike Zirakishvili t.zirakishvili@gnta.ge +995-32-243-69-99 4, sanapiro str. Tbilisi Georgia Located on the crossroads between Europe and Asia – the country of Georgia is renowned for its fascinating history, majestic Caucasus Mountains, curative climate, healing mineral waters, national parks, and is considered to be the birthplace of wine-making.

GOGO Worldwide Vacations.......................................... Booth # 5 Julia Swenda, Senior Business Development Manager swendaj@gogowwv.com (310) 648-2173 5 Paragon Drive, Suite 200 Montvale, NJ 7645 For over 65 years GOGO Vacations has been a leading U.S. travel wholesaler, working exclusively with travel agents. Its in-depth destination knowledge, expansive product line, such as MyTime, and countless marketing tools provide tremendous value to the 8,000-plus travel professionals.

Goway Travel Limited............................................................. Booth # 70 John McGonigle john.mcgonigle@goway.com (800) 387-8850 505 North Brand Blvd, Suite 810 Glendale, CA 91203 Goway is one of the oldest, largest and most experienced travel companies in North America. For world travellers (we call them Globetrotters), our diversity (Air, Land, Tours, Groups) and specialization ensures unrivalled expertise. Our staff’s commitment to service is paramount.

Greater Fort Lauderdale Convention & Visitors Bureau. . ................................................................................ Booth # 8 Caitlan Etchevers, Director of Domestic Sales CETCHEVERS@broward.org (954) 767-2482 101 NE Third Avenue, Suite 100 Fort Lauderdale, FL 33301 A casually chic combination of sea, sun, shopping, arts &entertainment--framed on the east by 23 miles of Blue Wave beaches and bordered on the west by the Everglades, a one-of-a-kind eco-system teeming with spectacular flora and fauna.

Greater Miami CVB........................................................................ Booth # 17 Linda Stilmann, Senior Director of Sales linda@gmcvb.com (305) 539-3067 701 Brickell Avenue, Suite 2700 Miami, FL 33131 The world’s premier playground, Greater Miami offers visitors the best of all worlds -- a rare destination where the cutting edge of urban chic co-exists with the beauty and splendor of a tropical paradise.

Griwa Rent. . ................................................................................................... Booth # 11

Susan Lerch, Managing Director s.lerch@griwarent.ch (413) 385-41140 Dorfstrasse 118 Grindelwald 3818 Switzerland We rent out around 80 apartments and Chalets in Grindelwald from 2 SUP up to 5+ SUP in the dream like Jungfrau region with its breathtaking mountains panorama. We provide a truly personal service, from initial offer to departure.

GTT GLOBAL. . ...................................................................................... Booth # 212 Mark Nelson, Director, Sales & Marketing marknelson@gttglobal.com (972) 490-3394 600 Data Drive, Suite 101 Plano, TX 75075 Largest air ticketing consolidator in the U.S. with the best net fares & published fare commissions on 70 airlines to China, Asia, Japan, Europe, Russia, India, Middle East, Africa, Mexico, Central America, So. America, Caribbean, Hawaii, New Zealand & Australia.

Guanajuato Tourism Board. . ....................................... Booth # 225 Laura Nesteanu silvia.ibuki@1gms.com (954) 237-4737 1580 Sawgrass Corporate Parkway, Suite 130 Sunrise, FL 33323 The Guanajuato Ministry of Tourism (SECTUR) is responsible for optimizing, managing and promoting tourism to the Mexican State of Guanajuato to national and international markets. www.guanajuato.mx

Guizhou Tourism Development Commission. . ........................................................................................Booth # 300 Gavin Zhu, General Manager 13985166000@qq.com +86-0851-86821750 No. 242-245, Zhonghua North Road Guiyang, Guizhou 550001 China Guizhou Tourism Development Commission serves as the provincial level tourism board of Guizhou, and is responsible for the formulating Guizhou’s tourism policies, marketing Guizhou tourism, and promote the development of Guizhou tourism.

The Hawaiian Islands. . ............................................................ Booth # 312

Robyn Basso, Senior Director Travel Industry Partnerships rbasso@hvcb.org (808) 924-0240 2270 Kalakaua Avenue Honolulu, HI 96815 Six iconic Hawaiian Islands create an awe-inspiring variety of unforgettable experiences for your clients. The Hawaiian Islands deliver the vacation of your client’s dreams, and profitable repeat business for you. Become a Hawaii Destination Specialist today. www.agents.gohawaii. com.

Hickory Global Partners Preferred Supplier Pavilion............................................Booth # 45

Bill Furman, Director of Operations bfurman@hickorytravel.com (561) 900-2535 777 Atlantic Ave, Suite 300 Delray Beach, FL 33483 We focus on return on investment for agency and supplier alike, guaranteeing them positive ROI. Our hotel incentive program, one-of-a-kind air program, car rental program, and 24/7 support makes Hickory an important strategic partner to travel agencies.

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Hilton.. ................................................................................................................ Booth # 314

Veronique Deblois, Director, Global Travel Industry Relations veronique.deblois@hilton.com (972) 207-6245 7930 Jones Branch Drive McLean, VA 22102 Hilton Worldwide is a leading global hospitality company comprised of more than 5,000 properties in 103 countries and territories. The portfolio consists of 14 world-class global brands. The company also manages an awardwinning customer loyalty program, Hilton Honors.

Holland America Line.. ..........................................................Booth # 103 Denella Ri’chard, Snr. Director, Trade Communications drichard@hollandamerica.com (206) 626-9182 450 3rd Ave West Seattle, WA 98119 Holland America Line’s nearly 145 years of premium cruising experience feature spacious, classic mid-sized ships; gracious, award-winning service; worldwide itineraries; extensive activities; immersive enrichment programs; and sophisticated, five-star dining inspired by the world renowned chefs of our Culinary Council.

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Hotel Romanico Palace. . .................................................. Booth # 209

Benedetta Cavallini, Sales Manager benedetta.cavallini@hotelromanico.com +39-06-20392494 Via Boncompagni 37 Rome Lazio 187 Italy Providing a high quality service means understanding and answering appropriately to your customers’ needs.

Hotelspro Inc. . ......................................................................................... Booth # 22 Claire Chirouze Ulloa, Head of Strategic Partnerships claire.chirouze@hotelspro.com (212) 239-1410 1035 Greenwood Blvd., Suite 217 Lake Mary, FL 32746 As a global travel wholesaler, HotelsPro connects travel professionals to a vast portfolio of global travel content: 500,000 + hotels, 25,000 + transfer and 15,000 + activities and event tickets.

Hungarian Tourism Agency........................................Booth # 102

Isram Israel. . ............................................................................................. Booth # 127

IATAN (International Airlines Travel Agent Network).............................................................................Booth # 324

JAXFAX. . ....................................................................................................... Booth # T10

Kristof Mate, Senior Expert kristof.mate@mtu.gov.hu +36 30 2063701 Residence 1. building 1027, Kacsa str. 15-23. Budapest, Hungary The Hungarian Tourist Agency is a public organization responsible for the development and coordination of tourism in Hungary.

Tom Greenway, Assistant Director, Sales & Marketing greenwayt@iata.org (305) 779-9856 703 Waterford Way, Suite 600 Miami, FL 33126 IATAN is the Key to Global Recognition for US Travel Professionals. Our unique eight–digit IATA numeric code is the ultimate industry standard used by suppliers around the globe to track the sales you make and offer incentives and commissions.

InsideJapan Tours.. ........................................................................ Booth # 40 John McMillen, Agent Business Coordinator john.m@insideasiatours.com (303) 952-0379 1738 Pearl St Boulder, CO 80302 InsideJapan Tours is a market-leading travel specialist, offering unique group tours and tailored travel in Japan. Customers love our passion, expertise, and commitment to providing the best possible service, and their feedback shows that our trips consistently exceed their expectations.

Insight Vacations.. ........................................................................... Booth # 60

Nancy Mirel, Executive Asst. nancy.mirel@insightvacations.com (714) 937-4989 555 Theodore Fremd Ave, Ste C204 Rye, NY 10580 Insight offers a unique collection of authentic Signature Events, extra legroom in their 40-seat coaches, upscale hotels and unbeatable service from top Tour Directors. It’s the Art of Touring in Style!

Lisa Buhasira, Manager Industry Relations & Marketing lbuhasira@isramisrael.com (212) 507-9240 708 Third Avenue, Sixth Floor New York, NY 10017 We are a top DMC in Israel. As the only tour operator headquartered in Israel, maintaining a full-service team in New York, our travel experts work seamlessly to ensure the finest travel experiences to Israel and the Holy Land.

Doug Cooke, Publisher & Editorial Director doug@jaxfax.com (203) 301-0255 4 Oxford Road, Bldg A Milford, CT 6460 For 45 years JAX FAX Travel Marketing has been serving our Travel Agent readership. We publish Destinations by JAX FAX magazine which provides information on worldwide destinations in each issue.

John Hancock/Manulife.......................................................... Booth # 4 Cathy Dineen, Director US Travel cathy_dineen@manulife.com (416) 687-3080 197 Clarendon Street Boston, MA 02116 John Hancock Ins. Agency provides quality travel insurance products at competitive prices for your valued customers. John Hancock is a well known and trusted brand for travel suppliers and your customers as well.

Kenya ASTA Chapter. . ............................................................ Booth # 231

Caroline Njoroge, Secretary carol@avriltravel.com +254-20-3560099 Mirage Plaza , Mombasa Rd Nairobi 254 Nairobi, Kenya ASTA Kenya Chapter is one of the most active international chapters within ASTA. Stop by their booth and meet with knowledgeable, professional suppliers from Kenya.

Ker & Downey........................................................................................Booth # 34

Michelle Nicholson, Agency Sales Manager mnicholson@kerdowney.com (800) 423-4236 6703 Hwy Blvd Katy, TX 77494 U.S. based, award-winning, luxury tour operator with over five decades of success in the industry. What sets us apart is our commitment to experiential travel with luxury journeys that are completely unique, specifically designed for each client’s style/budget.

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Korea Tourism Organization........................................Booth # 65

Melia Hotels International............................................... Booth # 50

Las Vegas Convention/Visitors Authority...................................................................................................... Booth # 119

MGM Resorts International........................................... Booth # 118

Sung Kim, Marketing Manager kimsk@kntoamerica.com (201) 585-0909 2 Executive Dr., Suite 750 Fort Lee, NJ 07024 Korea Tourism Organization is a governmental organization promoting South Korea to the World. The New York office partners with the American travel industry to assist and educate the agents on Korea.

Scott Fujinaga, Sales Executive sfujinaga@lvcva.com (702) 892-0711 3150 Paradise Rd Las Vegas, NV 89109 Beyond the 24-hour-a-day casino excitement, Las Vegas offers some of the best restaurants, the most unique entertainment options and the greatest variety of resort accommodations in the world.

Lithuania Tourism Board.. ...................................................Booth # 56

Indre Slyziute, Marketing and Incoming Manager Indre.Sylziute@tourism.lt +370-706-64-964 38 Gedimino Ave Vilnius 1104 Lithuania Lithuania, southernmost of “the Baltic Three,” is propelled by its brand positioning (“Lithuania. Real Is Beautiful”) promoting five key aspects of the country’s allure: “See Nature,” “Meet People,” “Stay Active,” “Taste Food,” “Explore Culture.” Real, it’s a beautiful thing.

Marriott International. . .............................................................Booth # 63 Cynthia Perry, Global Director, Travel Industry Sales Cynthia.perry@marriott.com (301) 380-6345 10400 Fernwood Rd, Dept 55/954.85 Bethesda, MD 20817 Marriott International, Inc. is a leading global lodging company with 30 brands and more than 6000 properties in 122 countries and territories. For more information about Marriott and their travel agency programs visit www.travelagents.marriott.com

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Sarah Perez, MELIÁ PRO Sales Director – The Americas sarahp@sol-group.com (305) 929-5104 800 Brickell Ave, Ste 1000 Miami, FL 33131 Melia Hotels is the largest resort chain in the world and the leading hotel company in Spain with 370 hotels in 45 countries. Its brands Paradisus, Melia, Gran Melia, ME, INNSIDE, Sol and TRYP.

Sara Atwell, Director Retail Travel Sales SATWELL@mgmresorts.com (702) 322-5422 3600 Las Vegas Boulevard South Las Vegas, NV 89109 MGM Resorts International is the world’s leading hospitality and entertainment company. Within our deep and diverse portfolio we create experiences that simply do not exist anywhere else. From Bellagio Las Vegas to MGM National Harbor, our destinations entertain and inspire.

National Transaction Corporation.. .................... Booth # 67

Elaine Zamora, Account Executive megan@nationaltransaction.com (888) 996-2273 11951 NW 37th St Coral Springs, FL 33065 Competitive credit card processing for high risk travel agents Deposits 24 hrs from transaction No holds on funding Trams, Sabre Red, ARC Integration Mobile & Ecommerce processing methods Swiped Rates for face to face credit card processing

Nevada Commission on Tourism..................... Booth # 304 Sylvia Welsh, Sales Manager US and Canada swelsh@travelnevada.com (702) 486-5826 4000 S Eastern, Suite 240 Las Vegas, NV 89119 The Division of Tourism operates within the Department of Tourism and Cultural Affairs to help achieve the Governor’s strategic priority of a Vibrant and Sustainable Economy.

New York City Vacation Packages...................Booth # 211

William Tenenbaum, Sales Manager, Key Accounts williamt@nyctrip.com (570) 714-4689 300 Market Street Kingston, PA 18704 New York City Vacation Packages (NYCVP) is the largest independent tour company in the USA focusing exclusively on New York City. Complete FIT or Group vacation packages including free admissions to sites and attractions are available year-round, with daily departures.

Nexion, LLC. . .............................................................................................Booth # 131

Wendy Graziano, Sales Manager WENDY.GRAZIANO@NEXION.COM (530) 701-5153 6565 N MacArthur Blvd, Ste 400 Irving, TX 75039 Nexion is a fully licensed, bonded and accredited host agency, and provides ticketing, operations and fulfillment support to independent travel professionals, with best-inclass tools, technology, marketing, education and support.

NH Hotel Group..................................................................................Booth # 111 Carlos Trujillo Izquierdo, Director Travel Industry & Consortia c.trujillo@nh-hotels.com (212) 808-4279 Santa Engracia 120 Madrid 28003 Spain NH Hotel Group is a leader in the urban hotel segment in Europe and with strong presence in the Americas. Its brand portfolio is structured under: NH Collection, NH Hotels, nhow and Hesperia Resorts offering 380 hotels in 31 countries.

Norwegian Cruise Line.. ...................................................... Booth # 215 Camille Olivere, SVP Sales colivere@ncl.com (305) 436-4000 7665 Corporate Center Drive Miami, FL 33126 Only Norwegian gives your clients the freedom and flexibility to do what you want, when you want. With the most dining options, entertainment and onboard activities, their vacation will be one for the record books.

Omega World Travel. . ................................................................Booth # 43 Stewart Lowery, Director of Strategic Partnerships slowery@cruise.com (954) 266-6601 3102 Omega Office Park Fairfax, VA 22031 Omega World Trave’sl visionary platform includes government and military travel solutions, cutting edge cruise booking technology offered by Travtech and Cruise.com’s Host Agency program with a suite of technology options, high commissions, a total training platform and competitive fee structures.

Passport Online Inc.. . ............................................................. Booth # 306 Marilyn Macallair, VP Business Development marilyn@passportonlineinc.com (503) 270-5858 9786 SW Nimbus Ave Beaverton, OR 97008 Over the past 20 years, we have grown into the leader in technology solutions for the leisure travel industry. We continue to lead the industry and work hard to provide suppliers, travel agents and consumers the best products possible.

Paul Gauguin Cruises. . .............................................................. Booth # 38 Sandy Stevens, Vice President of Sales sstevens@pgcruises.com (425) 440-6174 11100 Main Street, Suite 300 Bellevue, WA 98004 Paul Gauguin Cruises operates the award-winning luxury cruise ship m/s Paul Gauguin, providing a luxury cruise experience tailored to the unparalleled wonders of Tahiti, French Polynesia and the South Pacific.

PlanitEasy..................................................................................................... Booth # 37 Christopher Eriksen, CEO & Co-founder chris@planiteasy.com (917) 558-2059 534 Hudson Street, Suite 5D New York, NY 10014 PlanitEasy makes complex travel planning easy. An all-inone fully integrated travel planning solution gives you all the tools you need to run a travel company in one place. Save time, stay organized and personalize your client’s experience with ease.

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Playa Hotels & Resorts...........................................................Booth # 54

Gina Lantz, Sales Coordinator glantz@playaresorts.com (954) 453-3023 1560 sawgrass corporate pkwy, suite 310 Fort Lauderdale, FL 33323 Playa Hotels & Resorts transforming the luxury resort market Playa Hotels & Resorts is the leading owner, operator and developer of all-inclusive oceanfront resorts in the Caribbean, Mexico and Latin America.

Qatar Airways.................................................................................... Booth # 235

Nathan Venzon, Account Manager nvenzon@us.qatarairways.com (310) 920-0722 350 5th Avenue, Suite 7630 New York, NY 10118 Qatar Airways is celebrating 20 years of Going Places Together with travelers across its more than 150 business and leisure destinations. A multiple award-winning airline, including 2017 Airline of the Year award World’s Best Business Class by Skytrax.

Polish National Tourist Office.................................... Booth # 55

Anna Cichonska, Director anna.cichonska@pot.gov.pl (201) 420-9910 5 Marine View Plaza, Suite 303B Hoboken, NJ 07030 The Polish National Tourist Office is chartered with promoting Poland as a premier destination. PNTO is a major source and supplier of travel related information to the country. Poland is an exciting new travel destination in central Europe with

Princess Cruises..............................................................................Booth # 103

Lydia Deleon, Sales Support ldeleon@princesscruises.com (661) 284-4754 24305 Town Center Drive Santa Clarita, CA 91355 We are a global cruise line and tour company operating a fleet of 18 modern cruise ships renowned for their innovative design and wide array of choices in dining, entertainment and amenities, all provided with experience and exceptional customer service.

Puerto Rico Tourism Company.. .............................. Booth # 32 Narciso Moreno, US & Latin American Director narciso.moreno@tourism.pr.gov 1115 N. Hilldale Avenue Los Angeles, CA 90069 The Puerto Rico Tourism company (PRTC) is the official government agency responsible for promoting travel and tourism to Puerto Rico. Specialty Markets: scuba, nature & adventure, gastronomy, golf, honeymooners, family & history/culture.

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Rail Europe.................................................................................................. Booth # 18

Philip Hendrich, Regional Sales Director - West US sales_US@raileurope.com (866) 589-4953 333 Westchester Avenue 2nd Floor West / STE W2200 White Plains, NY 10604 Rail Europe shares your passion for creating memorable journeys for your clients. We have diligently built the most complete European train travel offerings. This expertise allows us to make dreams come true. Rail Europe – Inspiring connections.

Recommend............................................................................................. Booth # T7 Matthew Bray matt@worthit.com (305) 828-0123 5979 NW 151st St, Ste 120 Miami Lakes, FL 33014 Recommend helps travel agents sell more travel by providing content that is 100% focused on destination and travel product information. Recommend magazine, recommend.com, edu.recommend.com, recommend. travel, Recommend Weekly, Recommend Spotlights, Recommend webinars, and Recommend email broadcasts.

Regal Wings......................................................................................... Booth # 325 Daniel Santiago daniel.santiago@regalwingstravel.com (212) 444-9942 1347 57th st Brooklyn, NY Regal Wings is the premier Luxury Air Solution provider for Travel Agents and Companies, offering the lowest priced Business/First Class International Long-haul Airfares and a B2B Global Private Jet Charter Service. Regal Wings is Perfection in Luxury Travel!

Regent Seven Seas Cruises.. ....................................... Booth # 213 Eric Schmit, Director, Business Development & Travel Agency Sales eschmit@rssc.com (954) 940-7393 7665 Corporate Center Drive Miami, FL 33126 Regent Seven Seas Cruises is the world’s most inclusive luxury experience with a four-ship fleet that visits more than 425 destinations around the world. For more information about Regent Seven Seas Cruises, visit www. rssc.com.

RentalsCombined.net........................................................... Booth # 135 Nico Nicholas, CEO & Co-founder nico@rentalscombined.net (788) 962-3774 8 St James’s Square London Greater London SW1Y 4JU United Kingdom RentalsCombined.net empower travel professionals. We enable travel agents to connect with global travellers through innovative technology, built to meet your needs. We are the largest consolidator of instantly bookable, professionally managed rental properties. Provide great local experiences with no risk.

Riviera Travel River Cruises...........................................Booth # 48

Jana Tvedt, Vice President jana.tvedt@rivieratravel.com (203) 916-1482 1515 Black Rock Turnpike, Suite B Fairfield, CT 06825 Since 1984, Riviera Travel has been creating exceptional experiences. We have introduced more than 100,000 people to our luxury river cruises. Now available in the US, come see for yourself what makes us the UK’s leader in river cruising.

RoamRight............................................................................................. Booth # 206

Greg Johnson, VP of Business Development gjohnson@archinsurance.com (443) 279-7340 11350 McCormick Rd, Ste 102 Executive Plaza IV Hunt Valley, MD 21031 It’s easy to administer your travel insurance program using RoamRight. With tools like an online portal to manage your RoamRight partnership and a robust mobile app, RoamRight leverages today’s technology to care for agents and their travelers. Learn more: www.roamright. com/partners.

Royal Caribbean International.. ...............................Booth # 113 Rosey Rodriguez, Manager roseyr@rccl.com (305) 539-4178 1080 Caribbean Way Miami, FL 33132 Royal Caribbean International is an award-winning global cruise brand with a 45-year legacy of innovation and introducing industry “firsts” never before seen at sea. Our industry-acclaimed on board experiences appeal to families and adventurous vacationers alike.

Sabre...................................................................................................................... Booth # 15 Sandra Soellner, General Manager Sabre Sandra.Soellner@sabre.com (773) 561-7465 3150 Sabre Dr Southlake, TX 76092 Sabre Corporation is a leading innovative technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world.

Salamander Hotels & Resorts................................ Booth # 328

Bobby Sweet, Corporate Director of Travel Industry Sales bsweet@salamanderhotels.com (407) 969-0879 10 N. Pendleton Street Middleburg, VA 20117 Our independent, luxury brand creates exceptional and authentic experience for guests. Salamander Resort & Spa, Middleburg, VA; Reunion Resort, Orlando; Innisbrook Resort, Tampa; Hammock Beach Resort, Palm Coast, FL; The Henderson, Destin, FL; NOPSI, New Orleans; Hotel Bennett, Charleston

Scenic Luxury Cruises........................................................ Booth # 220 Randy Goodrich, Regional Manager scenicrep@gmail.com (503) 330-7439 One Financial Center, Suite 400 Boston, MA 02111 Scenic Luxury Cruises provides the Ultimate River Cruise Experience with an All-Inclusive Luxury philosophy. Over 25 years of experience in creating memories of a lifetime, the company is defined by the customer centered vision of its founding owner, Glen Moroney.

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Seabourn.....................................................................................................Booth # 103

Doug Seagle, VP, NA Sales dseagle@seabourn.com (206) 626-9112 450 - 3rd Ave W Seattle, WA 98119 At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives. And we believe that people should travel well.

Silvercar......................................................................................................... Booth # 114

Steve Calla, Vice President, Marketing steve.calla@silvercar.com (855) 359-2227 712 Congress Ave, Suite 201 Austin, TX 78701 Why choose Silvercar? It’s simple!!! Silvercar is disrupting the $27 billion car rental industry by always offering (a) an Audi A4, (b) No hassles - no upsells, overbooking, lines or paperwork and (c) FREE in-car wifi, Sirius, GPS and more.

Sixt rent a car. . ........................................................................................ Booth # 71 Priscilla Scruggs, Corporate Sales Manager priscilla.scruggs@sixt.com (888) 942-7498 1850 SE 17th Street Fort Lauderdale, FL 33316 Europe’s 2nd largest car rental company Sixt rent a car is rapidly expanding in the US, Europe, Asia and South America. Available in 115 countries around the world with over 4.000 rental Locations. www.sixt.com

Sky Bird Travel & Tours. . ..................................................... Booth # 124 Steven Hartman, Trade Show Coordinator Steven@skybirdtravel.com (888) 759-2473 24701 Swanson Rd Southfield, MI 48033 Sky Bird Travel & Tours is an award winning Air Fare Consolidator working with more than 90 carriers. We have been in business for over 40 years. We can truly say that we, are your global partner.

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Special Needs Group................................................................. Booth # 51 Tensi Westreicher, Director of Sales & Marketing tensiw@specialneedsgroup.com (954) 585-0575 302 NW 1st Street Dania Beach, FL 33004 Special Needs Group is the leading global provider of special needs equipment in the travel industry. We offer a broad range of special needs equipment including wheelchairs, scooters, oxygen, walkers and more. Travel agents earn 10% commission on all rentals.

Taiwan Tourism Bureau..................................................... Booth # 222

Cathy Hung taiwantourismla@gmail.com (213) 389-1158 3731 Wilshire Blvd., Suite 780 Los Angeles, CA 90010 The Taiwan Tourism Bureau is the official government agency responsible for domestic and international tourism policy development and execution. There are three North American Tourism Offices located in New York, Los Angeles, and San Francisco. For information about Taiwan http://eng.taiwan.net.tw/

Teeming River Cruises.........................................................Booth # 130 Jeffrey Paglialonga, Co-Owner info@teemingvr.com (407) 634-4551 1331 Hibiscus Ave Winter Park, FL 32789 Jeff & Gina founded TeemingRiverCruises.com as a different kind of river cruise ~ teeming with affordability, flexibility, individual control, active options, more port time… Cruises that offered more for less, with a more active cruiser in mind.

The Doyle Collection. . ............................................................... Booth # 28

Mary Craig, Global Director of Sales Mary_Craig@doylecollection.com (202) 745-3452 1500 New Hampshire Ave NW Washington DC 20036 The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located in superb central locations in London, Dublin, Washington DC, Cork and Bristol.

The Hertz Corporation........................................................ Booth # 126

Maurice Honor, VP, Distribution Sales mhonor@hertz.com (239) 948-4472 8501 Williams Rd. Estero, FL 33928 The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., operates the Hertz, Dollar and Thrifty vehicle rental brands in approximately 9,700 corporate and franchisee locations worldwide. For more information about The Hertz Corporation, visit: www.hertz.com.

The Mark Travel Corporation................................... Booth # 214 Randi Becker, VP Industry & Public Relations rbecker@marktravel.com (414) 934-1163 8969 North Port Washington Rd Milwaukee, WI 53217 With service to more than 1,100 destinations worldwide, Mark Travel and its vacation companies provide value, superb care and complete “End-to-End” experience for our customers. Our brands include Funjet Vacations, United Vacations, Southwest Vacations and Blue Sky Tours.

Tourism Australia............................................................................ Booth # 66 Sarah Postler, Distribution Development Manager, Americas spostler@tourism.australia.com (310) 695-3223 2029 Century Park E, Ste 3150 Los Angeles, CA 90067 Tourism Australia is the Australian Government agency responsible for attracting international visitors to Australia, both for leisure and business events. We are active in around 16 key markets and activities include advertising, PR and media programs, trade shows and industry programs, consumer promotions, online communications and consumer research.

Tourism Cares....................................................................................Booth # 234 Mike Rea, CEO mike.rea@tourismcares.org (415) 377-8043 275 Turnpike Street, Ste 307 Canton, MA 02021 Tourism Cares is the charitable arm of the travel and tourism industry. We unite the industry in three initiatives where, in addition to individual company efforts, we can make a greater difference by working together.

Tourism Cares and Operation Gratitude................................................. Booth # T13 Chelas Poirier, Membership Experience Manager chelas.poirier@tourismcares.org (781) 821-5990 20 Vernon Street Norwood, MA 02062 Help Tourism Cares and Operation Gratitude assemble Care Kits for the military community. We’ll provide the kits; you provide the hands and hearts to help assemble them.

Trafalgar.. .......................................................................................................... Booth # 61

Lisa Douet, Event & Project Specialist lisa.douet@trafalgartours.com (800) 626-6604 801 E Katella Ave Anaheim, CA 92805 We offer travel to enrich lives through vacations that relax and expand the mind. Globally renowned Travel Directors serve as instant friends, guiding our guests with their local cultural knowledge to unearth an authentic journey that truly reveals the destination.

TravAlliance Media. . ..................................................................... Booth # T8

Courtney Love, Marketing Director clove@travalliance.com (856) 505-1409 593 Rancocas Road Westampton, NJ 08060 For over a decade, our company has stepped outside the box, challenged the status quo, and led the travel trade media with unique print and online products targeting the $100 billion travel agent channel.

Travel Agent Magazine..........................................................Booth # T9

Andi Washington, Business Development Director awashington@questex.com (773) 895-6662 757 Third Ave, Fifth Floor New York, NY 10017 The contemporary agent’s go-to resource, offering the highest quality editorial and the most in-depth insider knowledge on hotels, cruise lines, destinations, and more to help you sell more travel and offer your clients the best vacation experiences possible.

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Travel Impressions...................................................................... Booth # 219

Travel Planners International, Inc........................ Booth # 41

Travel Insured International..........................................Booth # 24

Travelport. . ................................................................................................... Booth # 44

Charlie Mest Jr., Sr. Director of Strategic Business Development Charlie.mest@travimp.com (800) 888-1881 465 Smith Street Farmingdale, NY 11735 Since 1974, Travel Impressions has served travel agents only, building a reputation for exemplary service and putting partnerships first, earning them 12 years as Travel Weekly Readers’ Choice for “Best Tour Operator, Sales & Service” across 200+ destinations.

Isaac Cymrot, Vice President of Sales and Industry Relations icymrot@travelinsured.com (800) 243-3174 52 S Oakland Ave East Hartford, CT 06108 Travel Insured International is one of the leading travel insurance providers, offering the highest quality worldwide travel protection for over 20 years. We maintain relationships with specialty travel providers and tour operators and provide 24/7 customer assistance, every day of the year.

Travel Leaders Network.......................................................Booth # 26 Nicol Galowin, Senior Director ngalowin@travelleaders.com (703) 740-4275 1650 King Street, Ste 450 Alexandria, VA 22314 Travel Leaders Network is a global family of highlydriven travel advisors. Backed by $21B in sales from Travel Leaders Group, our members inspire enriching travel experiences and grow profitably through the industry’s most innovative lead generation programs and technology solutions.

Travel Market Report.. ..............................................................Booth # T6 Deborah Press, Director dpress@travelmarketreport.com (516) 730-3097 243 South Street Oyster Bay, NY 11771 Travel Market Report is an online business publication for travel professionals that delivers in-depth news, analysis, insights and advice daily. We are the industry’s fastest growing digital news publication and the only one that is dedicated exclusively to travel professionals.

60 ASTA Global Convention 2017 • Charting the Course

Jenn Lee, VP of Sales and Marketing jennl@tpionline.com (407) 331-3888 1740 Fennell Street Maitland, FL 32751 Travel Planners International is a marketing and support agency for new and experienced travel professionals. Travel agents partner with TPI for their Profit generating marketing programs, consumers connect options, negotiation power, small business training events and time saving back-office support.

Gary Tofano, Director, US Sales Gary.Tofano@travelport.com (770) 563-6473 300 Galleria Pkwy, MS# E10CZ Atlanta, GA 30339 Travelport is the world’s only true Travel Commerce Platform, focused on providing distribution, technology, payment and other solutions for the $8 trillion global travel and tourism industry.

TripAssure/MH Ross. . .................................................................Booth # 39 Sheri Machat, Senior Vice President smachat@mhross.com (866) 453-9826 9225 Ward Parkway, 2nd Floor Kansas City, MO 64114 TripAssure (formerly MH Ross), a Trip Mate brand, has provided valued travel protection programs since 1961. Our innovative HURRICANE WARNING BENEFIT, CANCEL FOR ANY REASON, CHILDREN’S RATES, and SPORTS UPGRADE make our plans stand out from the competition!

Trisept Solutions. . ..............................................................................Booth # 10

Beth Kitzman, BDM - Agency Channel bkitzman@triseptsolutions.com (414) 934-1618 777 W Glencoe Place Milwaukee, WI 53217 Trisept Solutions is an award-winning industry leader with the mission of empowering travel agents and propelling travel technology. Together, VAX VacationAccess and Xcelerator, the highly advanced and trusted platforms, are the perfect team to grow travel agents’ business.

TSA Precheck...................................................................................... Booth # 218

United Airlines.......................................................................................... Booth # 2

Turkish Airlines................................................................................. Booth # 128

Uniworld Boutique River Cruise Collection......................................................................................................Booth # 59

Mary Dewhirst, Stakeholder Manager mary.dewhirst@tsa.dhs.gov (571) 227-5233 601 S 12th St Arlington, VA 22202 TSA Precheck is an expedited security screening program that takes the stress out of travel. No need to remove shoes, laptops, liquids, belts, light jackets. Our intelligence-driven security helps keeps you moving. Enroll today.

Patricia Gorman pgorman@thy.com (310) 640-9801 2101 Rosearans Ave #5264 El Segundo, CA 90245 Award-winning Turkish Airlines flies to 300 global destinations, serving more countries than any other airline. Renowned for its excellent service, cuisine, and amenities, Turkish Airlines will get you to your destination in style and comfort.

UATP...................................................................................................................... Booth # 35 Wendy Ward, VP, Marketing & Communications wendy.ward@uatp.com (202) 774-5017 1425 K Street NW Washington DC 20005 UATP is the airline-owned corporate travel payment solution accepted globally by thousands of air, rail and travel agency merchants. UATP connects airlines to Alternative Forms of Payment which can expand reach and generate incremental sales globally.

Unique Vacations Inc/Sandals Resorts.....Booth # 42 Alice McCalla, Director of Industry Affairs amccalla@uvi.sandals.com (305) 479-4419 4950 SW 72nd Ave, 2nd Fl Miami, FL 33155 Sandals Resorts offers two people in love with the most romantic, Luxury-Included® vacation experience in the Caribbean. With 15 stunning beachfront settings in Jamaica, Antigua, Saint Lucia, The Bahamas, Barbados and Grenada. For more details visit www.sandals.com.

Debbie Bennett debbie.bennett@united.com (703) 739-6857 233 S. Wacker Drive Chicago, IL 60606 United Airlines operates 140 flights per week, from Japan to San Francisco, Los Angeles, Denver, Chicago, Houston, New York, Washington, D.C., Honolulu, Guam, Seoul. A founder of the Star Alliance, part of 28 member airlines flying to 190 countries worldwide.

Joseph Barney, Distrist Sales Manager joseph.barney@uniworld.com (818) 437-7064 17323 Ventura Blvd. Encino, CA 91316 As the world’s most renowned river cruise line, Uniworld Boutique River Cruise Collection redefines All-Inclusive European river cruising by combining unsurpassed luxury with unmatched amenities, personalized experiences and incomparable service.

Vacation Express. . .......................................................................... Booth # 115 Barbara Tautkus, Sr BDM btautkus@vacationexpress.com (404) 321-7742 3495 Piedmont CTR NE, Blding 11, Suite #400 Atlanta, GA 30305 Vacation Express offers quality land only packages as well as air/land packages to over 30 destinations in the Caribbean, Mexico, and Central America using most scheduled airlines and our exclusive charter flights with a focus on value and client satisfaction.

Virtuoso. . ........................................................................................................... Booth # 12

Cheryl Bunker, Vice President, Member Partnerships, US and Canada cbunker@virtuoso.com (817) 870-0300 777 Main Street, Suite 900 Ft. Worth, TX 76102 Virtuoso is a network of the best luxury travel agencies, with more than 15,000 advisors worldwide. We represent the best of the best in travel, with a portfolio of over 1,700 preferred partners, hotels, cruise lines, tour operators, and more.

ASTA Global Convention 2017 • Charting the Course 61

Virtuoso - Approach Guides......................................... Booth # 12 Jennifer Raezer, Founder jennifer@approachguides.com New York, NY We create destination content for ultra-curious travelers. Inspire your guests with Trip Reads, our curated collections of videos, articles and podcasts on leading travel destination throughout the world.

Virtuoso - Xlpr VR........................................................................... Booth # 12 Virtuoso- Travefy, Inc.. ............................................................... Booth # 12 Scott Rutz, Founding Team scott@travefy.com (402) 277-8498 151 N 8th St., Suite 300 Lincoln, NE 68508 Travefy provides simple itinerary and client communication tools for travel agents. Create visually stunning, customized itineraries and send them to clients via mobile app, online link or PDF. Learn more at Travefy. com/Pro

Visit Tampa Bay. . .............................................................................. Booth # 110 Ashley Fernandez, Leisure Sales Manager afernandez@visittampabay.com (813) 342-4078 401 E. Jackson St., Suite 2100 Tampa, FL 33602 Treasure awaits in Tampa Bay! Once the world’s Cigar Capital, Tampa Bay is a vibrant region that takes pride in its rich, cultural heritage. Visitors can experience delicious culinary cuisine, serene river excursions, thrilling attractions and exceptional shopping.

62 ASTA Global Convention 2017 • Charting the Course

WINiT-WomenInTravel, Inc.......................................... Booth # T5

Sue Wyslick, Administrative Assistant admin.assistant@womenintravel.org (203) 836-8449 35 Talcottville Rd., Suite 31 – 111 Vernon, CT 06066 WINiT is a network of women and men serving as a catalyst to drive change, provide support and educate the public about the benefits of career development, visibility & mobility of women in the travel, meeting, event and exhibition industries.

World’s Leading Cruise Lines.................................Booth # 103

Joanne James, Group Marketing jjames@carnival.com (305) 406-5769 3655 NW 87th Ave Miami, FL 33178 Within our ten World’s Leading Cruise Line Brands, we have the perfect vacation for you. From the fun ships of Carnival Cruise Line to the ultra-luxury ships of Seabourn. Each brand delivers a unique guest experience based on travel need.

Wyndham Hotel Group.........................................................Booth # 36 Lindsey Meeks, Global Agency Sales Manager lindsey.meeks@wyn.com (407) 252-6717 22 Slyvan Way Parsippany, NJ 07054 Wyndham Hotel Group is the world’s largest and most diverse hotel business, with a global portfolio of nearly 8,000 hotels in 75 countries.

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SAVE THE DATES! ASTA Global Convention is coming to a city near you.

ASTA Global Convention 2018 August 21 – 24, 2018 Washington, DC Washington Hilton

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