ASTA's Global Convention 2013 - Event Guide

Events Guide Power your business

16-19 SEPT 2013 • MIAMI, FL

ASTA Destination Expo 2014

March 27-30 Merida , Yucatan, Mexico

TO TRULY APPRECIATE AND KNOW A DESTINATION, YOU HAVE TO EXPERIENCE IT.

Join us next March in Merida, the ‘White City’, located in the heart of the stunning Yucatan Peninsula.

Merida Yucatan

Mexico Mexico City City

Campeche Campeche

Villahermosa

Cancun

Isla de Cozumel Quintana Roo

Chetumal

Come and discover the cultural capital of Yucatan, at ASTA’s Destination Expo 2014 in Merida. You will gain first-hand insight to the Mayan history and heritage while understanding the crossroads between the Mayan and Spanish influence in this beautiful destination. ASTA’s Destination Expo will provide you with the knowledge to confidently send your clients to this exceptional locale and connect you with an incredible array of contacts.

Explore the Mayan ruins and neighboring towns to get an experience that only exists in the Yucatan.

Discovering the world, one destination at a time. Join us in Merida.

ASTA.org/ADE

YUCATÁN Tourism Board

The global advocates for travel. Go with the pros.

Table of Contents Maps 2 Trade Show Floor 3 Exhibitors Alphabetically 5 Sponsors, Thank You!

BADGES ARE REQUIRED FOR ALL FUNCTIONS BADGES ARE REQUIRED to attend the trade show, general and education sessions and networking events from Monday, September 16 to Thursday, September 19.

Admittance to functions is prohibited without official badge.

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Welcome to ASTA Global Convention 7 General Information A to Z 9 Special Events & Networking 10 Special Offers & Prizes 12 Awards

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Spotlight Interviews 14 Meet the Speakers 16

Hotel Information Hyatt Regency Miami 400 S. E. Second Avenue Miami, FL All general sessions, educational breakouts and the trade show hours will take place at the Hyatt.

AGC Schedule of Events 19 Seminar Descriptions 25 Exhibitor List 31 Travel Agents are GREAT 40 NACTA 2013 Annual Convention 40 ASTAPAC Salutes 2013 Donors 41 ASTA Premium Members 43

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General Map A

AZALEA

RESTROOMS A A

GARDENIA

JASMINE

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PHONES

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M ON R

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TU S O TT UT LE H

BA LL CY GE N RE

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ELEVATORS

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TERRACE LEVEL (GROUND)

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BR I NO CKE RT LL H

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LEVEL 3 (UM-3) PROMENADE LOWER

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PREFUNCTION

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ASHE AUDITORIUM

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PROMENADE UPPER RAMP

OR CH B ID

OR CH A ID

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PEARSON II RIVERWALK

GAUTIER

STAGE FOYER MIAMI RIVER ATRIUM

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MERRICK I CONTROL

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MERRICK II ZAMORA STANFORD JOHNSON I JOHNSON II PRESIDENT’S ROOM FOSTER I ROOM FOSTER II

(LOBBY LEVEL)

LOBBY NORTH HALL

CONVENTION THEATER

CENTER CENTRAL HALL

SOUTH HALL OFFICES

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MAIN LECTURE HALL

Trade Show Floor 16-19 SEPT 2013 • MIAMI, FL

All general sessions, educational breakouts and trade show hours will take place at the Hyatt.

HYATT REGENCY MIAMI

155

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159 412

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436

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300 306

149

427

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504

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SOUTH ENTRANCE

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500

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CENTRAL ENTRANCE

Riverfront Hall 3

INTRODUCING NORWEGIAN GETAWAY.

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Company 1-800-Book-A-Limo

Exhibitors Alphabetically Booth #

Company

Booth #

139

LOWCOSTBEDS.COM

110

A2B Transfers

108

Mexico Tourism Board and Yucatan Tourism Board

318

ABC Global Services

203

Morgans Hotel Group

427

Alaska Visit Anchorage

118

Msewe Travel Co Ltd

Allianz Global Assistance

205

NACTA

Amadeus North America, Inc.

230

Nassau Paradise Island Promotion Board

Amawaterways

602

National Transaction Corporation

Amtrak

115

Norwegian Cruise Line

ASTA

112 220 Entrance

Oceania Cruises

127

ASTA Kenya Chapter

412

Palace Resorts

105

ATS Automation Services

129

Princess Cruises

300

Auto Europe LLC

216

Puerto Rico Tourism Company

206

Avanti Destinations

113

Radisson Resort Port Canaveral

223

Avis Budget Group

117

Recommend

226

Avoya Travel

227

Royal Caribbean International

135

Berkely - Professional Liability/Errors & Omissions

224

RushMyPassport.com

114

Boyd Gaming Corporation

502

Sabre

212

C & H International

119

Scenic Cruises

141

Carnival Cruise Lines

300

Seabourn

300

Celebrity Cruises

133

Shadows of Africa USA

201

Citslinc Int’l, Inc.

137

Shore Excursions Group and TourSales.com

215

Club Med USA

326

Silversea Cruises, Ltd.

219

Comcast Spotlight

312

Sirenis Hotels & Resorts

500

Costa Cruises Inc.

300

SiXT rent a car LLC

120

Cozumel Wedding Planner

102

Special Needs Group

209

CSA Travel Protection

327

Star Alliance

143

Cunard Line

300

The Hertz Corporation

151

Discover Travel and Tours

155

The Venetian Resort

504

Ensemble Travel Group

116

THOR, Inc.

123

Estonian Tourist Board

147

Tourism Marketing Company of Saxony

429

Funjet Vacations

313

Travel Agent Magazine

103

Gogo LLC

100

travAlliancemedia

211

Greater Fort Lauderdale Convention Visitors Bureau

Foyer

424 Foyer

Foyer

Travel Guard

145

Greater Miami Convention Visitors Bureau

200

Travel Market Report

GroundLink

107

Travel Planners International, Inc.

131

Hahn Air

125

Travelex Insurance Services, Inc.

213

Hickory Global Partners, LLC

232

106

Holland America Line

300

TravelSafe Insurance, a Division of Chester Perfetto Agency, Inc

Hungarian National Tourist Office

436

Travelsavers

218

Turkish Culture and Tourism Office

332

UK&I IHG Managed Estate

329

U.S. Dept. of State - Miami Passport Agency

225

Unique Vacations

121

Vacation Express

111

Vacation.com

600

Viking Cruises Inc.

306

Waterloo Hotel Management Ltd.

221

World’s Leading Cruise Lines

300

Worldwide Transportation

434

IATAN (International Airlines Travel Agent Network) Insure America InterContinental Hotels Group

222 217 228

Irro-Reisen

604

JAX FAX Travel Marketing Magazine

157

Karavan Travel Turkey Kompas Holidays - GoAdriatica.com

149 328

Korea Tourism Organization

418

Las Vegas Convention/Visitors Authority

506

Foyer

5

Sponsors, Thank You! PRIME SPONSOR

DIAMOND SPONSORS

PARTNER SPONSORS

YUCATÁN

Special thanks to our host city

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Welcome to ASTA Global Convention ASTA is transforming the way we operate to improve our ability to advocate for members. For more than 80 years ASTA has supported travel professionals and worked to facilitate a vibrant global marketplace that is rewarding for global travel agents, travel suppliers and the traveling public, because one thing is irrefutable: it is essential to the human spirit to go and see. And as travel professionals, you make it all possible.

Here is what you can expect and what we hope to achieve over the next few days…

• Town Hall—to discuss the travel issue of the century. What is IATA’s New Distribution Capability (NDC) and what does it mean for you and your customers? We will demo, decode and discuss the NDC and other future visions of retailing.

• Cruise CEO Panel—Hear from people in charge about the strategic direction of the industry.

• All-Industry Panel—Leaders from Car, Hotel, Tour Operators and Technology offer insight that give you an advantage with your customers.

• Achieving Business Excellence—How do your financials, GDS contract and employees’ productivity stack-up against your competitors.

• Keynote speaker: The Honorable Hillary Rodham Clinton—After nearly four decades in public service, Mrs. Clinton served as the 67th U.S. Secretary from 2009 until 2013. Her “smart power” approach to foreign policy repositioned American diplomacy and development for the 21st century.

Thank you for attending our global convention. We are all here together to share knowledge, celebrate successes and pave the way for our future. To our proud members, you are our greatest asset. We could not accomplish what we do without your support. I hope you enjoy your time here in Miami, the “cruise capital of the world” and gateway to Latin America. We are delighted to be here with you.

I look forward to meeting you.

Zane Kerby CEO and President, ASTA

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General Information A to Z BADGES ARE REQUIRED FOR ALL FUNCTIONS Business Services DELEGATE LISTING

Purchase a complete listing of delegates. See a staff member at the registration desk for an order form.

DIRECTORY

Unless otherwise indicated all functions at ASTA’s Global Convention take place at the Hyatt Regency Miami.

BADGES ARE REQUIRED to attend the trade show, general and education sessions and networking events from Monday, September 16 to Thursday, September 19.

Admittance to functions is prohibited without official badge.

RECEIVING ADDRESS

Information Riverfront Hall Foyer, Lobby Level Registration Riverfront Hall Foyer, Lobby Level Badge Pick-Up Riverfront Hall Foyer, Lobby Level General Session James L. Knight Center, Third Floor Education Sessions Regency Ballroom Meeting Rooms, Terrace Level Trade Show Riverfront Hall, Lobby Level

Hyatt Regency Miami 400 S. E. Second Avenue Miami, FL 33131 ATTN: (Your Name and/or company name) Phone: 305.358.1234

SUGGESTED ATTIRE

HOURS OF OPERATION

Business-casual attire is suggested for education and general sessions and the trade show. Elegant-casual attire is suggested for the Opening Night Reception at the Miami Marriott Biscayne Bay. For other events, refer to your invitation.

Monday, September 16 8:00a - 5:00p Tuesday, September 17 8:00a - 5:00p Wednesday, September 18 8:00a - 5:00p Thursday, September 19 8:00a - 11:00a

INFORMATION DESK – RIVERFRONT HALL FOYER

During registration hours, staff will be able to answer any questions about ASTA’s Global Convention. This is also the location for Lost and Found.

INTERNET SERVICES – PUBLIC AREAS

Wireless internet is provided in all meeting space of the Hyatt Regency for all conference attendees. If you need assistance connecting, please visit the information desk located in the Riverfront Hall Foyer, Lobby Level.

MAIL SERVICES/SHIPPING

The Hyatt Regency Miami is home to a 24-hour fullservice business center, located next to the James L. Knight Center box office. The business center is a complete mobile office with assistance available from dedicated hotel staff from 7:00a - 6:00p, Monday through Friday and from 8:00a - 1:00p on Saturday.

REGISTRATION & BADGE PICK-UP

Location: Riverfront Hall Foyer

CODE OF GOOD PRACTICE ASTA’s Global Convention is the annual trade event of a large coalition of travel enterprises. As such, this is an event which requires that attendees conduct themselves professionally. This includes compliance with the following policies: • Conducting business on the floor of the trade show is not permitted without purchase of a booth space. Exceptions are made for working journalists who are registered with ASTA’s Global Convention’s Communications office.

• Appropriate attire is required for events; business casual for ASTA’s Global Convention and black-tie for the ASTA Advocacy Dinner.

• Advertising outside of a paid booth space is prohibited, including but not limited to handing out promotional items or advertising pieces and/or wearing clothing or other adornments that are intended to convey advertising messages; it is acceptable to wear clothing that displays a logo and a brand name are intended to convey advertising messages.

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Special Events & Networking 16 SEPT Monday

17 SEPT Tuesday

12:00p–6:00p

10:15a–12:00p

Golf Outing

NTA-ASTA Hispanics in Travel Caucus

Hole Sponsors: Comcast Spotlight and Travel Insured International

Sponsored by Sabre Travel Network

Begin your networking in full swing by playing in ASTA’s Golf Outing at the spectacular Turnberry Isle Resorts Soffer course just north of Miami. This top-rated course features lush fairways, verdant tropical foliage, crashing waterfalls and pristine white sands, providing the perfect setting for a round.

A gathering of professionals, executives, organizations and thought leaders involved in the Hispanic tourism market. The keynote speaker will be Emilio Gonzales, Ph.D., Director of the Miami-Dade Aviation Department. The caucus will present new research conducted by NTA, ASTA and Florida International University on the trends in the Hispanic travel market.

2:00p–4:00p

International Travel Agents Summit

10:15a–12:00p

Sponsored by ABC Global Services

ASTA’s Young Professionals Society (YPS) is a group of travel professionals under the age of 40 with a focus on networking, education and career development. YPS hosts networking events and retreats throughout the year. Being a part of this group will enable you to establish strong business contacts in the travel industry. Membership in ASTA is required to be a member of YPS. The meeting is open to YPS members only.

Participate in an exclusive summit for non-U.S. based agencies and suppliers where you will network with some of the most successful travel agents from around the world. At the summit, you will partake in lively discussions that focus on industry trends and challenges.

7:00p–9:30p

Opening Night Celebration Sponsored by Greater Miami Visitors and Convention Bureau

Join your fellow professionals in kicking off a week of passionate inspiration and roll-up-your-sleeves business sessions, at ASTA’s Global Convention Opening Event!

Start your conference networking with style at the Miami Marriott Biscayne Bay terrace. The evening features fabulous food and entertainment.

ASTA’s Young Professionals Society Summit

10:30a–12:30p

Corporate Advisory Council Meeting This meeting is open to CAC members only.

1:30p–3:30p

Premium Business Summit Sponsored by: Amadeus North America, Travel Insured International, Travelport, The Hertz Corporation

ASTA’s Premium Meeting provides ASTA Premium members with a private assembly to look at the policies and pending impacts affecting the travel agency industry. The Premium meeting is a distinctive opportunity for members to discuss and share working solutions to the issues of today. The meeting is open to Premium members only.

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5:15p–6:15p

18 SEPT Wednesday

International Twinning Workshop

12:00p–1:30p

International ASTA members are looking for more opportunities to network with U.S. agents. This year at the ASTA Global Convention we will launch a plan to develop closer ties between U.S. and International ASTA Chapters. The concept that has emerged is called “Chapter Twinning.” International attendees who attend will be able to come in on the ground floor of this idea and give valuable input on expectations and overall operation of the program.

ASTA Extra Mile Award

7:00p–10:00p

ASTA Advocacy Dinner Sponsored by Sabre Travel Network

This is BLACK TIE GLAM. Celebrate ASTA’s impact in the travel industry at ASTA’s Advocacy Dinner. Enjoy a cocktail hour, decadent dinner and dessert reception for the optimal social setting at Villa Woodbine, a historic private mansion located in Coconut Grove.

Tickets must be purchased in advance.

Sponsored by Auto Europe

The ASTA Extra Mile Award presentation—Telling the world how GREAT travel agents are! ASTA is recognizing those agents who have gone above and beyond the typical role of a travel agent.

Innovation Award Sponsored by Comcast Spotlight

For the most innovative travel company. Hundreds of suppliers have been nominated by travel agents and consumers. This award is sponsored by Comcast Spotlight, a leading provider of advanced technologies, innovative products and tools to maximize their clients’ marketing effectiveness.

Global Entry Interviews If you pre-registered for CBP’s Global Entry program and received an interview time slot, these will be held in Azalea A.

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Special Offers & Prizes All prizes will be given away on the trade show floor on Wednesday and Thursday.

You must be present to win!

Beach Street Inn Perched atop one of the most spectacularly scenic vantage points on the entire Santa Cruz coastline, Beach Street Inn and Suites offers guests breathtaking views of the entire Monterey Bay. Enjoy a three night stay at this beautiful property, with a retail value of $750. www.beachstreetinn.com

A2B Transfers Booth #108 Open a trade account at our booth for a chance to win $100.

Avis Budget Group Booth #117 Stop by our booth for a chance to win $100 daily in Unlimited Budget dollar rewards. (Must be enrolled in Unlimited Budget to win.)

C & H International Booth #119 Stop by our booth for a chance to win, one of five, $100 certificates toward the purchase of an airline ticket from C&H International. (Certificate has no cash value. Must be used by Dec 30, 2013.)

Club Med USA Booth #326 Visit our booth and enter to win a seven night all-inclusive vacation for two at one of eight Club Med resorts in the Bahamas, Caribbean, Florida, Mexico or the Dominican Republic.

Holland America Line Booth #300 Stop by booth #300 to enter a raffle to win a duffel bag with Holland America Line collectibles.

Gogo LLC Booth #100 Stop by the Gogo booth and “Spin to Win.” You may win a Chromebook or other great prizes.

InterContinental Hotels Group Booth #228 Stop by IHG’s booth for a chance to win 20,000 IHG Rewards points or free hotel stays in IHG Hotels across the country.

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LOWCOSTBEDS.COM Booth #110 LOWCOSTBEDS.COM offers 15% introductory commission on accommodations and ground transfers. Agents registering at our booth will be entered into a drawing for an iPad mini.

Norwegian Cruise Line Riverfront Hall Visit us outside the trade show entrance and enter to win a seven night cruise aboard the newest and most innovative ship sailing from New York year-round – Norwegian Breakaway.

UATP UATP offers membership to Insider’s Club, annual travel protection available exclusively to industry employees. Coverage includes travel accident protection (AD&D), baggage and trip delay, 24 hour worldwide emergency assistance and more. Enrollment is available to anyone eligible to receive industry-free or reduced-rate travel privileges for air, rail, hotel or cruise travel that are U.S., Canada, Puerto Rico or U.S. Virgin Islands residents. UATP will be giving away 10 memberships.

Viking Cruises Inc. Booth #306 Stop by Viking Cruises booth to enter to win an eight day cruise along the Danube River. Explore both sides of Hungary’s capital, traditional “Buda” and more cosmopolitan “Pest”. Experience Vienna’s imperial architecture and explore a baroque cathedral and stroll cobbled streets lined with halftimbered houses in Germany. Savor the tastes of authentic dishes and learn about local legends on this fantastic cruise.

Mexico Tourism Board and Yucatan Tourism Board Booth #318 Register today for the ASTA Destination Expo in Merida, Yucatan (March 27-30, 2014) and 3 people will win the following prizes! 4-night stay at the Fiesta Americana Merida plus 2-nights at the Hacienda Xcanatun and a “treasure hunt” shopping tour in Merida; 4-night stay at the Hyatt Regency Merida plus 2-nights at the Hacienda Sotuta de Peon and a “treasure hunt”shopping tour in Merida; 4-night stay at the Presidente Intercontinental Merida plus 2-nights at the Hacienda Temozon and a “treasure hunt” shopping tour in Merida. This is valid for 1 room for 1-2 people only during the ASTA Destination Expo Merida (March 27-30, 2014).

Awards Five Awards will be presented over the course of the Convention.

17 SEPT Tuesday

18 SEPT Wednesday

Young Professional of the Year Award

ASTA’s Extra Mile Award

For the young professional agent who demonstrates exceptional enthusiasm for the industry and engagement in ASTA. The nominees will be selected by their peers, and a committee of past winners will select the winner. Presented at the Opening General Session on 17 Sept Tuesday.

For the travel agent who has gone above and beyond for their clients. Awards are based on votes received from thousands of consumers and travel agent peers. This award is sponsored by Auto Europe and will be presented at the General Session on 18 Sept Wednesday.

ASTA Chapter Award For the Chapter who leads the pack in terms of meetings/ events, new member recruitment and retention. Nominations and winner selected by the head of the Chapter Presidents Council. Presented at the Opening General Session on 17 Sept Tuesday.

ASTA Chapter Advocacy Award For the chapter that has gone above and beyond in its support for ASTA’s advocacy efforts, including ASTAPAC fundraising, grassroots lobbying and new member recruitment. Nominees and winner selected

by ASTA quantitative data analysis. Presented at the Advocacy Dinner, 17 Sept Tuesday.

Innovation Award For the most innovative travel company. Hundreds of suppliers have been nominated by travel agents and consumers. This award is sponsored by Comcast Spotlight and will be presented at the General Session on 18 Sept Wednesday.

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Spotlight Interviews Greater Fort Lauderdale Convention & Visitors Bureau Nicki Englander Grossman, President, Greater Fort Lauderdale Convention & Visitors Bureau Nicki E. Grossman was named president of the Greater Fort Lauderdale Convention & Visitors Bureau in 1995. Ms. Grossman’s responsibilities include the administration of the Greater Fort Lauderdale Convention & Visitors Bureau and the sales, marketing, promotion, advertising, and publicity arm of Broward County’s convention and tourism efforts.

WHAT’S THE 2014 FORECAST FOR TRAVEL TO GREATER FORT LAUDERDALE?

The forecast is Sunny! With 45 consecutive months of growth in visitor numbers and hotel occupancy, all signs point to a bright year ahead. To escalate the progress, the GFLCVB is launching a We Love Travel Agents booking incentive. Book stays in Greater Fort Lauderdale hotels for two or more nights, using ANY method, and receive a $25 American Express gift card. Your guests will receive a Hello Sunny welcome gift upon hotel check-in. The top producing agent will win a three-night beach getaway, roundtrip flight to FLL and dinner certificate. Travel agent incentives are available on bookings made September 18 - October 31, 2013. For details visitwww. sunny.org/weloveagents WHAT VISITOR TRENDS ARE YOU SEEING?

The diversity of the Greater Fort Lauderdale destination is reflected in the diversity of our visitors. Multigenerational travel has increased, with record numbers of family reunions, as well as destination weddings, and amateur sporting events where parents and grandparents attend. International visitation is up. Sawgrass Mills continues to be a major draw, along with beaches and exotic Everglades. The Fort Lauderdale-Hollywood International Airport completes an expansion in 2015 to accommodate 25% more flights. Cruise vacations from Port Everglades, homeport for 44+ ships, passengers are arriving early and staying a day later to ease the stress of travel and enjoy a pre and post cruise vacation.

Millennials are discovering off-the-beaten-path experiences and an underground arts scene.

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HAS LUXURY TRAVEL REBOUNDED?

Post-recession luxury has taken on new meaning for the affluent. They are more savvy and mindful of purchases and increasingly comfortable spending on high-worth items, as long as quality and service are guaranteed. Legacy brands are their mainstay, but they are willing to experiment based on positive word of mouth and trusted recommendations and reviews. The Greater Fort Lauderdale Vacation Like a VIP summer promotion highlights the Lauderdale Luxe Collection of higher-end properties from The Ritz-Carlton, Fort Lauderdale to the Pillars, voted top Florida hotel by Conde Nast Travel readers. www.sunny.org/luxe

Sabre Travel Network Chris Kroeger, Senior Vice President, Sabre Travel Network Chris is senior vice president of marketing for Sabre Travel Network, a leading provider of solutions for the travel industry.

Chris has served on the ASTA Allied Marketing Council and on the NBTA (now GBTA) Allied Leadership Council, and in 2011 was named ASTA Allied Member of the Year. Chris leads a team of dedicated professionals focused on creating a thriving marketplace to meet the needs of buyers and sellers of travel. Learn more at www.sabretravelnetwork.com.

CAN YOU DESCRIBE THE EVOLUTION OF SABRE AND ITS FOCUS TODAY?

At a technology company, “evolution” happens constantly and quickly. Some in our industry still refer to Sabre as a “global distribution system” (GDS), but we’ve moved beyond distribution to what is now the world’s leading travel marketplace. Sabre ensures that buyers can efficiently shop, purchase and manage travel. And we provide suppliers with access to a global buyer network, enabling them to differentiate themselves in new and exciting ways. Our focus is on continually innovating that marketplace, whether it’s providing mobile tools for agents and their travelers or enabling agents to access unique, custom offers from suppliers to targeted travelers.

WHAT INVESTMENTS IS SABRE MAKING TO HELP TRAVEL AGENCIES?

We constantly work to ensure that our shopping capabilities are second to none. And we’ve also brought many new

CAN YOU ELABORATE ON THE ROLE AND RELATIONSHIP NORWEGIAN HAS WITH THE TRAVEL AGENT COMMUNITY?

capabilities to market during the past 12 to 18 months and have more on the horizon. One example is the Sabre Red App Centre, the industry’s first B2B travel app marketplace.

It lets agents download specific apps that tailor their Sabre Red Workspace to meet their unique needs. TripCase Connect gives agencies a robust communication platform to stay connected with travelers on the go. And we recently announced TruTrip, a new service that will give agents a more comprehensive view into their customers’ itineraries, enabling them to provide a higher level of service. Through TruTrip, agents will have visibility into more elements of a trip regardless of where those elements were booked.

Norwegian’s ‘Partners First’ philosophy defines our commitment to the trade through four pillars: Investment in travel partner success, a complete focus on being easy to do business with, a commitment on how we conduct direct business and listening and taking action. Travel partners are critical to our business and every decision that is made at Norwegian is through the lens of ‘How will this affect our travel partners?’

TELL US MORE ABOUT SABRE’S CULTURE.

WHAT DOES 2014 LOOK LIKE FOR NORWEGIAN?

We believe we have the best team in travel, employees who bring talent, passion, commitment, customer focus and innovation. Advocacy is also an integral part of our corporate culture -- advocacy for our industry and our community.

Our record and involvement in this area is something we are proud of and something our customers have recognized us for. On the community side, we place great emphasis on being a responsible corporate citizen. Last year, we launched Passport to Freedom, an initiative to raise awareness about human trafficking, child exploitation and the unsuspecting role our industry may play. We were the first travel technology company and the eighth U.S.-based company to sign the ECPAT Code of Conduct. The Code now has more than 1,000 members worldwide. I encourage convention attendees to learn more about these programs and how they and their company can make a meaningful difference. One way to start is by adding the national human trafficking tip hotline to your mobile phone: 1-888-3737-888. All of us as travelers and in the travel industry can be the eyes to make a difference in this effort. Without a doubt, we are an engaged group at Sabre, and it all starts with our culture of helping customers solve the complex problems and opportunities they face.

We grew 10% in 2013 and will be growing 48% in the Caribbean alone in 2014 with the launch of Norwegian Breakaway’s sister ship, Norwegian Getaway, sailing yearround from Miami starting in February. Our new Breakaway Plus and Plus II ships delivering in October, 2015 and March, 2017 will bring another 30% increase in Norwegian cruise capacity. What’s different is that we are deploying most of our new capacity in North America – not overseas – giving North American travel partners a significant opportunity to make more money from cruising. This is why Norwegian should be your cruise line of choice.

Norwegian Cruise Line Camille Olivere, Senior Vice President, Sales, America, Norwegian Cruise Line

WITH SUCH CAPACITY GROWTH, HOW DO YOU PLAN TO FILL SO MANY NEW SHIPS?

Our goal is to be the travel partners’ and our guests’ cruise line of choice, thus we need to offer the best onboard product in the business, always be the innovator, always be one step ahead of our competition and always put travel partners first.

Every travel partner in North America has a personal contact at Norwegian through their Business Development Specialist or Manager (if you don’t know who it is, send a quick email to sales@ncl.com). Our trained sales team is keen to build long-lasting relationships, providing co-op marketing funds as well as opportunities to visit and sail aboard Norwegian’s ships. Beyond that you have a direct connection to me, 24/7 on Facebook at www.facebook.com/colivere.

Camille Olivere joined Norwegian Cruise Line in March 2009. As Senior Vice President, Sales, Americas, Olivere is responsible for leading the company’s Americas travel agency, corporate meetings, incentive and charter sales channel.

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Meet the Speakers Marc Cavaliere South African Airways

Jason Coleman Jason Coleman, Inc.

Richard Fain Royal Caribbean Cruises, LTD

Mike Fegley IHG

Vicki Freed, CTC Royal Caribbean International

Jackie Friedman Nexion

Emilio Gonzales, Ph.D. Miami-Dade Aviation Department

Torstein Hagen Viking Cruises

John Hanratty Travel Impressions

Camille Hoheb Wellness Tourism Worldwide

Yanik Hoyles IATA

John Jackson Korean Air

Zane Kerby ASTA

Chris Kroeger Sabre Travel Network

Scott Knutson Costa Cruise Line

John Lovell Breton Village Travel

Dr. Carolin Lusby FIU

John Marsh Marsh Consulting

Mike Marchev, CTC Marchev’s Business Builders

Nicole Mazza TRAVELSAVERS and NEST

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Mark McMullen, CTC ANSIRA

Ryan McGredy Moraga Travel, LLC

Michael Merrithew, MBA—Merit Travel Group, Inc.

Nina Meyer, CTC, MCC, DS—Express Travel

Anne Marie Moebes Well-Being Travel, Inc.

Gary Murphy AmaWaterways

Mark Murphy Mark Murphy Travels

Eben Peck ASTA

John Pittman ASTA

Sam Podberesky U.S. Dept. of Transportration

Mark Pestronk P.C. Attorney

Olga Ramudo Express Travel

Paul Ruden ASTA

Kevin Sheehan Norwegian Cruise Line

Lisa Simon, CTP NTA

Steve Smith Japan Airlines

Andy Stuart Norwegian Cruise Line

Will Tate Management Alternatives

Melissa Teates ASTA

Ann van Leeuwen NACTA

NOT PICTURED: Jeff Saless, Delta; Renee-Marie Stephano, Medical Tourism Association

Arnie Weissman Travel Weekly

Pamela Wright, CTC The Hertz Corporation

Jack Zemp, CPCU UStiA

17

JAX FAX Travel Marketing Welcomes All Delegates to the ASTA Global Convention

FOR TRAVEL AGENTS For 41 years, JAX FAX Travel Marketing has being providing the Travel Agent Community information on: • Worldwide Destinations

• Industry Supplier News

• Consolidator Airfares

• FAM Trips and Industry Events

• International Airlines

• And much more in every issue

FOR TRAVEL INDUSTRY SUPPLIERS

Our monthly magazine, email marketing and website promotions offer Travel Industry Suppliers your most cost effective and results producing marketing tools to reach the Travel Agent Community.

Visit us at Booth 157 JAX FAX Travel Marketing • www.jaxfax.com • 52 West Main St Milford CT 06460 • 203-301-0255

AGC Schedule of Events TIME

EVENT

LOCATION

15 SEPT Sunday 1:00p-6:00p

6:30p-8:30p

ASTA Board of Directors Meeting

Orchid CD

ASTA Board of Directors Dinner Sponsored by: Amadeus North America and Marriott International

16 SEPT Monday 8:00a-5:00p

Registration Open

Riverfront Hall Foyer, Lobby Level

8:00a-11:00a

ASTA Board of Directors Meeting

Orchid CD

10:00a-1:30p

Royal Caribbean Majesty of the Seas Ship Inspection

Port of Miami

10:00a-1:30p

Norwegian Cruise Lines Norwegian Sky Ship Inspection

Port of Miami

12:00p-6:00p

Golf Outing at the Turnberry Isle Resort

Turnberry Isle Resort

2:00p-3:15p

Education Breakout Sessions How to Make $ on Your Website

Tuttle South, Terrace Level

Presented by: Mark McMullen, Ansira

Moments of Truth

Tuttle North, Terrace Level

Presented by: Mike Marchev, CTC, Mike Marchev Associates 2:00p-4:00p

7:00p-9:30p

International Travel Agents Summit Sponsored by: ABC Global Services

Opening Event at Miami Marriott Biscayne Bay Sponsored by: Greater Miami Convention and Visitors Bureau

Hibiscus AB, Terrace Level

Miami Marriott Biscayne Bay

19

TIME

EVENT

LOCATION

17 SEPT Tuesday 8:00a-5:00p

Registration Open

Riverfront Hall Foyer, Lobby Level

8:30a-10:00a

Opening General Session

James L. Knight Center, Level Three

Welcome Remarks, Paul Ruden, ASTA Sandra Soellner, Sabre Travel Network Nina Meyer, Chairman, ASTA Zane Kerby, President & CEO, ASTA

Award Presentation – Young Travel Professional of the Year Award

YPS

Ryan McGredy, Moraga Travel

Award Presentation – Chapter Award Leo Zabinski, Classic Travel 10:15a-12:00p

NTA-ASTA Hispanics in Travel Caucus

Hibiscus A, Terrace Level

Sponsored by: Sabre Travel Network

Presentations include: Olga Ramudo, Express Travel Emilio Gonzales, Ph.D., Director, Miami-Dade Aviation Department Fernado Amarol, Sabre Travel Network The Hispanic Traveler Research Project by ASTA, NTA and Florida International University 10:15a-12:00p

ASTA’s Young Professionals Society Summit

10:15a-12:00p

Education Breakout Sessions

Meeting is open to YPS members only.

Hibiscus B, Terrace Level

How to Make Money with the Airlines Moderated by: Mark Murphy, travAlliancemedia

Brickell North, Terrace Level

Panelists: John Edward Jackson, Korean Air; Marc Cavaliere, South African Air; Steve Smith, Japan Airlines; Jeff Saless, Delta Airlines

Negotiate Like a Pro Presented by: Will Tate, Management Alternatives

A Declaration of Independents: The Perils, Pitfalls and Benefits of Moving On (Changing Your Host/Consortium Partner) Moderated by: Ann van Leeuwen, NACTA Panelists: Jackie Friedman, NEXION; Nicole Mazza, TravelSavers; Stephanie Lee, Host Agency Reviews

Winning Corporate Clients Presented by: Mike Marchev, CTC, Mike Marchev Associates

CRM from Pull to Push Presented by: John Marsh, Marsh Consulting 10:30a-12:30p

Corporate Advisory Council Meeting Meeting is open to CAC members only.

20

Tuttle South, Terrace Level

Brickell South, Terrace Level

Tuttle North, Terrace Level

Brickell Center Orchid CD, Terrace Level

TIME

EVENT

LOCATION

12:00p-1:30p

All Delegate Lunch

Jasmine and Upper and Lower Promenade, Terrace Level

Corporate Advisory Council and Premium Members Lunch

Monroe/Flagler, Terrace Level

12:30p-1:30p

1:30p-3:30p

1:30p-2:45p

Sponsored by: Enterprise Holdings. Lunch is open to CAC and Premium Members Only.

ASTA Premium Members Meeting Open to Premium Members Only.

Sponsored by: Amadeus North America, Travel Insured International, Travelport, The Hertz Corporation

Hibiscus AB, Terrace Level

Education Breakout Sessions Moments of Truth Presented by: Mike Marchev, CTC, Mike Marchev Associates

How to Make $ on Your Website Presented by: Mark McMullen, Ansira

Negotiate Like a Pro Presented by: Will Tate, Management Alternatives

Tuttle North, Terrace Level

Brickell Center, Terrace Level

Tuttle South, Terrace Level

The Future of the Vacation Cruise Experience

Moderated by: James Shillinglaw, Agent@Home Panelists: Andy Stuart, Norwegian Cruise Lines; Vicki Freed, CTC, Royal Caribbean International; Scott Knutson, Costa Cruise Lines; Gary Murphy, AmaWaterways

The Complaint Opportunity: Turning a Negative into a Positive

Brickell North, Terrace Level

Tuttle Center, Terrace Level

21st Century Niche Travel Markets Moderated by: Anne Marie Moebes, TMR Panelists: Camille Hoheb, Wellness Tourism Worldwide; Renee-Marie Stephano, Medical Tourism Association; Regina Binder, Culinary Travel, Mandala Research 3:00p-3:45p

Brickell South, Terrace Level

Product Seminars Sabre Travel Network

Tuttle North, Terrace Level

Puerto Rico Tourism Company

Tuttle Center, Terrace Level

Norwegian Cruise Line

Brickell South, Terrace Level

Recommend Magazine

Brickell North, Terrace Level

Estonian Tourist Board

Tuttle South, Terrace Level

Mexico Tourism Board and Yucatan Tourism Board

Orchid CD, Terrace Level

Tourism Marketing Company of Saxony

Brickell Center, Terrace Level

4:00p-5:00p

ASTA Town Hall Meeting

James L. Knight Center, Level Three

5:15p-6:00p

ASTA Press Conference

Azalea B, Terrace Level

Advocacy Dinner 7:00p-10:00p

Sponsored by: Sabre Travel Network

Villa Woodbine

Tickets must be purchased in advance.

21

18 SEPT Wednesday 8:00a-5:00p

Registration Open

Riverfront Hall Foyer, Lobby Level

7:30a-8:45a

ASTA Chapter Presidents Council Meeting

Orchid CD, Terrace Level

8:45a-10:00a

Education Breakout Sessions Finding Success in Brick and Mortar Presented by: John Lovell, Breton Village Travel

Critical Legal Issues for the Frontline Travel Agent Presented by: Mark Pestronk, P.C., Attorney

Travel Insurance: Enhance Your Bottom Line While Protecting Your Customers and Your Business

Tuttle Center, Terrace Level

Tuttle North, Terrace Level

Brickell Center, Terrace Level

Presented by: John Pittman, ASTA and Jack Zemp, UStiA

You Too Can Be On YouTube Presented by: Mike Marchev, CTC, Mike Marchev Associates

Social Media: beyond the basics Presented by: Jason Coleman, Jason Coleman, Inc.

Working the Cloud (Premium Member Only Session) Presented by: Microsoft 9:30a-11:30a 10:15a-11:30a

Allied Marketing Council Meeting Meeting open to members of Allied Marketing Council Only.

Tuttle South, Terrace Level

Brickell South, Terrace Level

Brickell North, Terrace Level Hibiscus A, Terrace Level

Education Breakout Sessions CRM from Pull to Push Presented by: John Marsh, Marsh Consulting

Achieving Business Excellence: Benchmark Data for Travel Agency Owners and Managers

Tuttle Center, Terrace Level

Tuttle South, Terrace Level

Presented by: Melissa Teates, ASTA

Government Affairs and Regulatory Update: What You Need to Know and Do to Protect Your Business

Brickell Center, Terrace Level

Presented by: Eben Peck, ASTA and John Pittman, ASTA

Critical Legal Issues for Travel Agency Owners Presented by: Mark Pestronk, P.C., Attorney 10:45a-12:00p

Selling in the Digital Age: the Secrets of Technology, Search Engine Optimization and Social Media

Tuttle North, Terrace Level

Brickell North, Terrace Level

Presented by: Mark Murphy, travAlliancemedia 12:00p-1:30p

General Session Remarks from ASTA President and CEO, Zane Kerby

Panel presentation Those in the Know Industry Moderated by: Marilee Crocker, Editor-in-Chief, Travel Market Report Panelists: Pam Wright, Vice President, Sales Strategy and Operations, The Hertz Corporation; Americas Sales, IHG; John Hanratty, EVP, Chief Operating Officer, Travel Impressions; Ben Newell, Director fo Trip Case, Sabre Travel Network

Award Presentation – Extra Mile Award Sponsored by: Auto Europe

Award Presentation – Travel Innovation Award Sponsored by: Comcast Spotlight

22

James L. Knight Center, Level Three

1:45p-5:00p

Trade Show and Lunch

6:00p-7:00p

Premium Members Reception

Riverfront Hall, Lobby Level

19 SEPT Thursday 8:00a-11:00a

Registration Open

Riverfront Hall Foyer, Lobby Level

7:30a-8:45a

ASTA Chapter Presidents Council Meeting

Orchid CD, Terrace Level

8:30a-10:30a

Trade Show

Riverfront Hall, Lobby Level

General Session Panel Presentation: Cruise CEO Panel 10:45a-11:45a

Panel Moderator: Arnie Weissmann, Editor-in-Chief, Travel Weekly Panelists: Richard Fain, Chairman & CEO Royal Caribbean Cruises Kevin Sheehan, President & CEO Norwegian Cruise Line Tor Hagen, CEO Viking Cruises

James L. Knight Center, Level Three

General Session The Honorable Hillary Rodham Clinton 12:00p-1:00p

Sponsored by Greater Fort Lauderdale Convention and Visitors Bureau

James L. Knight Center, Level Three

Complimentary Half-Day Sightseeing Tours Island Queen Sightseeing Ship 2:00p-5:00p

Hop on Hop off Bus Tour—Beach Loop

Buses will leave from Hyatt

Hop on Hop off Bus Tour—City Loop Shake-A-Leg Water Front Center 3:00p

Bus to NACTA Annual Convention - Westin, Fort Lauderdale

20 SEPT Friday Complimentary Full-Day Sightseeing Tours 9:00a-5:00p

Art, Culture and Paella in Little Havana

Buses will leave from Hyatt

Redland Tropical Trail Soft Adventure

23

Become a Puerto Rico Travel Expert Go to www.seepuertorico.com, click on “For Travel Agents” Puerto Rico, named among the top 13 “Hottest Travel Destinations of 2013” By Travel & Leisure, is where your clients want to be.

The award-winning Puerto Rico Travel Expert (PRTE) program educates you on the unique culture, history and attractions of this diverse destination; assists you in the sales process, then rewards you for your sales efforts with exciting booking rewards incentives!

Puerto Rico is a proud sponsor of the Aug. 26-Sept. 9 US Tennis Open in New York. Bask in the spotlight; begin your Puerto Rico marketing campaign today!

Two Easy Steps for Incredible Cash Rewards (up to $4,000!)* Step One: Graduate from the General Course Step Two: Enter bookings in the companion Rewards platform Chance to win: July 1, 2013 – Oct. 31, 2013 Bookings Contest (Travel must be completed between July 1, 2013 and Jan. 1, 2014) Prize Drawing Categories: 41-81+ rooms booked 1 winner: $4,000 CASH! 21 to 40 rooms booked 1 winner: $2,000 CASH! 11-20 rooms booked 2 winners: $1,500 CASH! 5-10 rooms booked 3 winners: $1,000 CASH! 1-4 rooms booked 6 winners: $500 CASH! Plus, there will be iPad drawings for all non-winning agents (3 winners)! *Subject to change. For the latest contest details, and restrictions, access the Rewards/Incentives site in the Puerto Rico Travel Expert Campus

Seminar Descriptions 1 7 S E P T – T U E S D AY Find the right combination of sessions that are right for you and your organization.

SALES/MARKETING | TECHNOLOGY | OPERATIONS SAMA TECH OPER

1 6 S E P T – M O N D AY 2:00p – 3:15p

HOW TO MAKE $ ON YOUR WEBSITE (R) Presented by: Mark McMullen, ANSIRA Location: Tuttle South, Terrace Level

This seminar is not about creating or improving a website. It is a dialogue on ways to make money via your website. It will start with the difference between ways to make money with a website versus ways to make MORE money from the website. Want to understand the difference while learning how to monetize your website?

Then join the dialogue.

HOW TO MAKE MONEY WITH THE AIRLINES Moderated by: Mark Murphy, travAlliancemedia Panelists: John Edward Jackson, Korean Air; Marc Cavaliere, South African Air; Steve Smith, Japan Airlines; Jeff Saless, Delta Airlines Location: Brickell North, Terrace Level

Expect this session to be highly interactive. Here attendees get to participate in a dialogue with airline representatives that includes sharing the various ways agents can make money via ancillary fees, overrides, add on fees, even commissions.

SAMA/TECH/OPER NEGOTIATE LIKE A PRO (R) Presented by: Will Tate, Management Alternatives Location: Tuttle South, Terrace Level

SAMA/TECH

Negotiations in the 20th century were about win-win.

The concept was for the parties to each walk away feeling like winners. For the 21st century, it is about creating value and confirming what is really on the table.

In this seminar you will learn how to distinguish the value proposition in any negotiation.

MOMENTS OF TRUTH (R)

SAMA/OPER

Presented by: Mike Marchev, CTC, Mike Marchev Associates Location: Tuttle North, Terrace Level

The Moments of Truth seminar will demonstrate how every “touch point” your customer has with you creates a unique moment of truth and these add up to a positive impression of your business or a negative one. Attendees will develop a personal moments of truth log to take back and evaluate their business’s customer impressions.

SAMA

CRM FROM PULL TO PUSH (R) Presented by: John Marsh, Marsh Consulting Location: Tuttle Center, Terrace Level

CRM (customer relationship management) From Pull to Push will clarify a common marketing and promotion strategy. The “push” promotional strategy aims at creating demand for a product or offer and offering the product directly to the consumer. The “pull” strategy is more of a sales strategy that draws the consumer to you.

How can you make this work for you?

SAMA/OPER

(R) = Session Repeats

25

A DECLARATION OF INDEPENDENTS: THE PERILS, PITFALLS AND BENEFITS OF MOVING ON (CHANGING YOUR HOST/CONSORTIUM PARTNER)

NEGOTIATE LIKE A PRO (R)

Moderated by: Ann van Leeuwen, NACTA Panelists: Jackie Friedman, Nexion, Nicole Mazza, TravelSavers, Stephanie Lee, Host Agency Reviews Location: Brickell South, Terrace Level

Negotiations in the 20th century were about win-win.

The concept was for the parties to each walk away feeling like winners. For the 21st century, it is about creating value and confirming what is really on the table.

In this seminar you will learn how to distinguish the value proposition in any negotiation.

You like your host, your consortium, or maybe you don’t, and you want something more. This session will help you focus on the key features that are important when selecting a host agency or consortium. It will also explore the benefits and pitfalls of striking out on your own.

OPER WINNING CORPORATE CLIENTS Presented by: Mike Marchev, CTC, Mike Marchev Associates Location: Tuttle North, Terrace Level

Small corporate accounts can increase your profit margins and diversify your business model. Learn how to capture small corporate accounts and what services these accounts will be expecting. It is not about competing with the megas, it is about personalizing a suite of corporate services that you create and effectively deliver.

SAMA 1:30p – 2:45p

MOMENTS OF TRUTH (R) Presented by: Mike Marchev, CTC, Mike Marchev Associates Location: Tuttle North, Terrace Level

The Moments of Truth seminar will demonstrate how every “touch point” your customer has with you creates a unique moment of truth and these add up to a positive impression of your business or a negative one. Attendees will develop a personal moments of truth log to take back and evaluate their business’s customer impressions.

SAMA HOW TO MAKE $ ON YOUR WEBSITE (R) Presented by: Mark McMullen, Ansira Location: Brickell Center, Terrace Level

Presented by: Will Tate, Management Alternatives Location: Tuttle South, Terrace Level

SAMA/OPER THE FUTURE OF THE VACATION CRUISE EXPERIENCE Moderated by: James Shillinglaw, Agent@Home Panelists: Andy Stuart, Norwegian Cruise Lines; Vicki Freed, CTC, Royal Caribbean International; Scott Knutson, Costa Cruise Lines; Gary Murphy, AmaWaterways Location: Brickell North, Terrace Level

Cruising has grown from less than one million passengers in 1983 to 2.3 million passengers in 1993 to 19 million passengers carried worldwide in 2011. Are you capturing your share of this growing, versatile and changing vacation industry? Come learn from cruise leaders who will share their experience and insights on where the cruise vacation is going.

SAMA 21ST CENTURY NICHE TRAVEL MARKETS Moderated by: Anne Marie Moebes, Travel Market Report Panelists: Camille Hoheb, Wellness Tourism Worldwide and Renee-Marie Stephano, Medical Tourism Association, Regina Binder, Mandala Research Location: Brickell South

21st Century Niche Travel Markets is an overview of the fastest growing specialty markets and how to tap into them. Which niche markets are sustainable and which are likely to fast track profits?

SAMA THE COMPLAINT OPPORTUNITY Presented by: Kristi Long, ASTA; Kari Thomas, Will Travel; Mary Peters, Friendly Travel Location: Tuttle Center, Terrace Level

This seminar is not about creating or improving a website. It is a dialogue on ways to make money via your website. It will start with the difference between ways to make money with a website versus ways to make MORE money from the website. Want to understand the difference while learning how to monetize your website?

Then join the dialogue.

Customer complaints can be tough to hear, but in today’s digital world not responding can cost you a lot of business. With Facebook, Twitter and user-review sites such as Yelp, it is easy to spread the bad news quickly and damage your reputation and business name in a hurry. Spend 75 quick minutes in this seminar and take away seven proven steps to handling complaints and keeping your customers coming back.

SAMA/TECH

SAMA/TECH/OPER

26

3:00p – 3:45p – Product Seminars

SABRE TRAVEL NETWORK: A DAY IN THE LIFE OF YOU. Location: Tuttle North, Terrace Level

Today, you have to fight for every customer to stand apart from competitors. You must provide better options and continuously show your value. Let’s face it, those are not easy tasks.

Fortunately, Sabre Travel Network has your back! Join this session to learn about the tools available to make your job simpler and more efficient. You’ll see how pieces of the Sabre Red portfolio -- including customer relationship management, mobile, and access to air, car and hotel content -- work together to help you shine.

PUERTO RICO TOURISM COMPANY: THE BEST OF PUERTO RICO…SEEPUERTORICO.COM Location: Tuttle Center, Terrace Level

From East to West, from North to South, from over 500 years to space time! See our best Accommodations, Attractions, Beaches, Niches & our People in the oldest Commonwealth of the United States!

ESTONIAN TOURIST BOARD

Location: Tuttle South, Terrace Level

Estonia - a Nordic country with a twist - dramatic medieval heritage, set in a beautiful ecological haven, at the same time subversively chic. Estonia is new and upcoming destination in Northern Europe. Our country boasts the 3000-year-old crater of an iron meteorite that influenced the religions and customs of the Baltic Sea region. We have one of the most authentic Medieval Old Towns. Our language contains about a thousand words that date back to the last ice age. Being part of several different cultural areas at once, our country offers a wide range of sights and experiences. Come and find out why Estonia has become the fastest growing tourism destinations in Europe!

RECOMMEND MAGAZINE: RECOMMEND GUADALUPE Location: Brickell North, Terrace Level

A detailed presentation of the destination based on the upcoming Guadalupe Specialist Program created by Recommend magazine (launching in October 2013).

An overview of the island and the niche travel markets it serves along with an array of attractions, sites and culinary options, as well as new fresh tools to help sell Guadalupe.

NORWEGIAN CRUISE LINE

Location: Brickell South, Terrace Level

This is your chance to learn everything about Norwegian’s newest ships, Norwegian Breakaway and Getaway. You’ll not only be the first to hear all the latest news and announcements, but will also learn about Freestyle Cruising, Norwegian’s amazing growth trajectory and Partners First.

SAXONY TOURISM

Location: Brickell Center, Terrace Level

Saxony, in the south east corner of Germany is often crowned with many epithets such as “The Cultural Capital of Germany”, “ Florence on the Elbe”, “Music Capital of Germany”. Saxony played the most pivotal part in the reunification of Germany. Saxony were collectors and lovers of art, music and pioneered the concept of Museums and Art Galleries many centuries ago. Saxons are inventors. At the beginning of the last century, Chemnitz in Saxony recorded the largest number of trade marks in Germany. Besides technological discoveries Saxony is also home to the inventions of the first porcelain in Western hemisphere, Meissen, and the famous Nutcracker from the Ore Mountains. A Lange & Sohne’s factory in Glashutte produces some of the finest watches and timepieces in the world. A unique cultural landscape exists here. It is that hidden jewel of Germany that is waiting to be explored. It is a long story told in this fascinating product seminar. Come and discover the treasures of this “Art Capital of Germany”.

MEXICO TOURISM BOARD & YUCATAN TOURISM BOARD Location: Orchid CD, Terrace Level

We invite you to attend the Mexico Seminar with focus on Merida & the Yucatan. Get your senses ready for an experience full of magic, color and warmth. Merida is the cultural capital of the Yucatan. A colonial & contemporary city and the gateway to discover the prehispanic culture of the Mayan people as it is inscribed in the great archaeological sites and the Spanish culture as manifest in the haciendas of the region.

In this seminar you will learn how to properly sell the Yucatan experience including: Archaeology, Culture, Nature, Gastronomy and Wellness and the advantages of attending the ASTA Destination Expo in Merida. Get the opportunity to win stays at stunning Boutique Hotels & Haciendas. We will be waiting you with open arms.

27

4:00p – 5:00p

ASTA TOWN HALL MEETING A REVOLUTION IS UNDER WAY IN RETAIL TRAVEL SELLING. DO YOU KNOW WHAT IT MEANS FOR YOUR BUSINESS?

Airlines are leading the way in changing how travel is sold. It’s called the New Distribution Capability (NDC), and it is changing how airline content reaches your clients through websites and travel agencies. What will NDC mean for you and your customers? How long before cruise lines and hotels follow? Its impact may be bigger than the elimination of airline commissions, and as important as automation itself. We will demo, decode and discuss the NDC and other visions of retailing.

Learn what ASTA is doing to defend and enhance your industry. Learn what the changes mean for your business. Be prepared to act decisively. IATA will be there. The GDSs will be there. You need to be there too.

TRAVEL INSURANCE: ENHANCE YOUR BOTTOM LINE WHILE PROTECTING YOUR CUSTOMERS AND YOUR BUSINESS Presented by: John Pittman, ASTA and Jack Zemp, UStia Location: Brickell Center, Terrace Level

ASTA and UStiA will provide you with an overview of how to structure a travel insurance program that protects your customers and your business, and also contributes to your bottom line. This session will also provide you with an overview of the work ASTA and UStiA are doing on your behalf to implement a nationwide travel insurance licensing standard that will eventually replace a confusing, costly and outdated 50-state web of rules.

Find out what this initiative means to your business and why it’s important. If you have questions about travel insurance, this is your opportunity to find answers.

SAMA/OPER YOU TOO CAN BE ON YOUTUBE

1 8 S E P T – W E D N E S D AY 8:45a – 10:00a

It is Finding Success in Brick and Mortar Presented by: John Lovell, Breton Village Travel Location: Tuttle Center, Terrace Level

The brick and mortar travel agency is still viable and successful. This seminar will explore marketing strategies and the keys to being financially profitable.

Learn ways to create a customer experience and how to drive the consumer in your door.

SAMA/OPER CRITICAL LEGAL ISSUES FOR THE FRONTLINE TRAVEL AGENT Presented by: Mark Pestronk, P.C., Attorney Location: Tuttle North, Terrace Level

Regardless if you are a self-employed independent agent or employed in an agency, this seminar will help you understand and manage your risk when selling travel.

Listen to leading industry attorney Mark Pestronk, as he opens your eyes to critical legal issues facing sellers of travel.

SAMA/TECH

Presented by: Mike Marchev, CTC, Mike Marchev Associates Location: Tuttle South, Terrace Level

Thanks to faster connection speeds and shorter attention spans, video is becoming a necessary form for both engagement and positioning your small business. In this entertaining session Mike Marchev will cover both the rationale and mechanics of making your own YouTube video. By clearly explaining the step-by-step process along with optional considerations to enhance the professionalism of your finished video. Even if you do not have plans to produce an immediate video promotional snippet this year, this is one session you won’t want to miss.

SAMA/TECH WORKING THE CLOUD Presented by: Microsoft Location: Brickell North, Terrace Level (ASTA Premium Member-Only Session)

A recent survey of 1000 adults found a majority thought cloud computing actually referred to a “fluffy white thing.” Evidence that many computer users do not fully understand this new, important technology. In the computer world, clouds actually refer to far-away computer systems that store data using the internet.

Users can then access that data from any computer or mobile device. Come learn how you can maximize the cloud for your business.

TECH

28

SOCIAL MEDIA: BEYOND THE BASICS Presented by: Jason Coleman, Jason Coleman, Inc. Location: Brickell Center, Terrace Level

Remember when the “Internet” or “WWW” were the buzz words in communications and marketing. Today these are old school and buzz is around social media.

This seminar is going to take you beyond the buzz and walk (not run) you through an open discussion on the role social media has in the travel industry and why thinking it will all go away soon is so very wrong.

REGULATORY COMPLIANCE: WHAT YOU NEED TO KNOW AND DO TO PROTECT YOUR BUSINESS Presented by: Eben Peck, ASTA and John Pittman, ASTA Location: Brickell Center, Terrace Level (ASTA Member-Only Session)

10:15a – 11:30a

The Department of Transportation (DOT) is actively enforcing travel agency compliance of DOT rules, and travel agencies of all sizes and business models, have been hit with fines ranging from $10,000 to well over $100,000. The presentation will guide you through the complex maze of federal obligations that apply to travel agents today including the key aspects of ASTA’s Travel Agency Regulatory Compliance Handbook. Bring your questions...we have the answers.

CRM FROM PULL TO PUSH (R)

SAMA/TECH/OPER

TECH

Presented by: John Marsh, Marsh Consulting Location: Tuttle Center, Terrace Level

CRM (customer relationship management) From Pull to Push will clarify a common marketing and promotion strategy. The “push” promotional strategy aims at creating demand for a product or offer and offering the product directly to the consumer. The “pull” strategy is more of a sales strategy that draws the consumer to you.

How can you make this work for you?

SAMA/OPER ACHIEVING BUSINESS EXCELLENCE: BENCHMARK DATA FOR TRAVEL AGENCY OWNERS AND MANAGERS Presented by: Melissa Teates, ASTA Location: Tuttle South, Terrace Level

How do your financials, GDS contract and employees’ productivity stack-up against your competitors? Could you be doing better? One of the most consistent challenges that face travel agency owners and managers is the ability to effectively benchmark against their peers.

This presentation provides you with a broad overview of ASTA’s GDS, Service Fee, Financial and Labor and Compensation surveys that show the average ranges of financial and business performance of the travel agency industry. This session will help you assess the relative strength of your company as it exists today and develop goals for taking your company to the next level.

TECH/OPER

CRITICAL LEGAL ISSUES FOR TRAVEL AGENCY OWNERS Presented by: Mark Pestronk, P.C., Attorney Location: Tuttle North, Terrace Level

As the owner of a travel agency, you move at the speed of sound, one issue after another. But are you missing critical legal considerations that put you and your business at risk. Join leading travel attorney Mark Pestronk, for a dynamic need to know session.

OPER 10:45a-12:00p

SELLING IN THE DIGITAL AGE: THE SECRETS OF TECHNOLOGY, SEARCH ENGINE OPTIMIZATION AND SOCIAL MEDIA Presented by: Mark Murphy, travAlliancemedia Location: Brickell North, Terrace Level

The Internet has permeated just about every aspect of business and has done the same for the travel industry and how travel is sold. Travel agents have been faced with the battle of modern technology, but instead of battling, how about competing...and winning? Join travAlliancemedia CEO Mark Murphy (as seen on the Today Show, Fox News and CNN) as he shares his experiences and shows travel agents how to adapt to the digital age and build sustainable businesses that leverage your current high touch approach, with the tools of today’s high tech world. Learn how to leverage technology, search engine marketing and social media to build your business.

SAMA/TECH/OPER

29

EXECUTIVE SEDANS

MERCEDES BENZ 600

PASSENGER VANS

MERCEDES SPRINTER VANS

3 Passengers

10 Passengers

3 Passengers

11 Passengers

CADILLAC ESCALADES

STRETCH LIMOUSINES

MINI BUSES

MOTOR COACH

6 Passengers

10-29 Passengers

6-10 Passengers

49-59 Passengers

877.809.5466 LOCAL: 305.271.4900 FAX: 305.279.8182 WEBSITE: WorldwideTransportation.com E-MAIL: reservations@worldwidetransportation.com TOLL FREE:

Exhibit or List

1-800-BOOK-A-LIMO BOOTH #139

ALLIANZ GLOBAL ASSISTANCE BOOTH #205

Emelisa Bourdier 53 E 34th St New York, NY 10016 Tel: (212) 213-0302 Fax: (877) 266-5254 emelisa@bookalimo.com 1-800-Book-A-Limo proudly services thousands of travel agents, tour operators, meeting planners and travel professionals worldwide. Providing specialized services which include meet & greet service at airports, on-site dispatch assistance, event coordinators, guided tours, unguided tours, and motor coaches for large groups.

Richard Aquino 9950 Mayland Drive Richmond, VA 23233 Tel: (804) 285-3300 richard.aquino@allianzassistance.com www.allianztravelinsurance.com Allianz Global Assistance is a leader in travel insurance and global assistance, with operations in over 30 countries worldwide. Our superior service, proprietary software and global strength allow our business to add value to yours.

AMADEUS NORTH AMERICA, INC. BOOTH #230

A2B TRANSFERS BOOTH #108 Adam McKnight 1st Floor, West Lodge, Station Approach West Byfleet Surrey KT14 6NG United Kingdom Tel: 0044-1483 804 806 adam@a2btravelextras.com www.a2btransfers.com A2B Transfers is the leading provider of airport transfers and private transfers worldwide. We provide the highest level of service at great value-for-money prices.

ABC GLOBAL SERVICES BOOTH #203

SPONSOR

Valerie Leipziger 6400 Shafer Ct, Ste 225 Rosemont, IL 60018 Tel: (402) 885-8900 vleipziger@abcglobal.travel www.abcglobal.travel With more than three decades of travel industry leadership, ABC Global Services offers comprehensive hotel solutions in thousands of cities and personalized service and support to travel consultants worldwide.

ALASKA VISIT ANCHORAGE BOOTH #118 Marsha Barton 524 W Fourth Ave Anchorage, AK 99501 Tel: (907) 276-4118 Fax: 907-278-5559 mbarton@anchorage.net www.anchorage.net Anchorage Alaska is a dream destination. We have mountains, glaciers, wildlife, hiking, biking, walking trails, the Alaska Railroad, and more than 8,000 hotel rooms and extraordinary Alaska dining options. Everything you would want in an Alaska vacation is here!

SPONSOR

Carolyn Cauceglia 9250 NW 36th St Miami, FL 33178 Tel: (305) 499-6119 ccauceglia@amadeus.com Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.

AMAWATERWAYS BOOTH #602 Diane Horan 21625 Prairie St Chatsworth, CA 91311 Tel: (800) 626-0126 diane@amawaterways.com www.amawaterways.com AmaWaterways operates the finest fleet and provides all-inclusive river cruise vacations on the great waterways of Europe, Russia, Vietnam and Cambodia.

AMTRAK BOOTH #115 Michael DeAngelo 10 G Street NE, Ste 3E-563 Washington, DC 20002 Tel: (202) 906-4579 deangem@amtrak.com Amtrak is America’s Railroad®, the nation’s intercity passenger rail service and its high-speed rail operator. A record 31.2 million passengers traveled on Amtrak in FY 2012 on more than 300 daily trains.

ATS AUTOMATION SERVICES BOOTH #129 Jan Misley P.O. Box 70022 Springfield, OR 97475 Tel: (503) 650-0073 jmisley@ATSgds.com www.ATSgds.com ATS Automation Services provides Travelport GDS (Apollo and Worldspan) automation solutions to travel agencies by offering high net segment revenue, flexible short term contracts, no shortfall and no segment requirements. Convenient and profitable conversions are available to Sabre/Amadeus users.

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AUTO EUROPE LLC BOOTH #216

SPONSOR

Imad Khalidi PO Box 7006 39 Commercial St Portland, ME 04112 Tel: (207) 842-2000 imad@autoeurope.com www.autoeurope.com For over 56 years, Auto Europe has been a leader in worldwide car rental services. In recent years, we have expanded our services to include over 8,000 car rental locations in over 130 countries worldwide.

AVANTI DESTINATIONS BOOTH #113 Paula Ruidiaz-Navarrete 1629 SW Salmon St. Portland, OR 97205 Tel: (503) 821-9430 Fax: (503) 821-9417 pruidiaz@avantidestinations.com www.avantidestinations.com As a provider of quality international travel experiences, we deliver authentic, personally selected products backed by excellent customer service. We use innovative technology with a human touch and promote mutual respect and appreciation for our employees, customers, and suppliers.

AVIS BUDGET GROUP BOOTH #117 Randy Mohr 580 Bessie Coleman Drive Chicago, IL 60560 Tel: (630) 880-7854 randy.mohr@avisbudget.com Avis and Budget are two of the leading Car rental companies in the world, with innovative agent programs like Unlimited Budget. Stop by our booth to see how you earn big by enrolling in Unlimited Budget!

AVOYA TRAVEL BOOTH #227 Lauren Tait 5201 Blue Lagoon Drive, Ste 900 Miami, FL 33126 Tel: (760) 305-5061 Lauren.Tait@AvoyaTravel.com www.JoinAvoya.com Avoya Travel’s goals are to increase the incomes of its Independent Agencies. Avoya offers independent travel businesses access to Live Leads™, an established reputation, increased income potential, Instant Commission™, education and specialization, award-winning technology, exclusive competitive consumer advantages, and more!

BERKELY - PROFESSIONAL LIABILITY/ ERRORS & OMISSIONS BOOTH #224 Greg Takehara 300 Jericho Quadrangle Jericho, New York 11753 Tel: (800) 803-1213 Fax: (516) 294-1821 greg.takehara@aon.com www.berkely.com

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Aon Affinity Berkely Travel provides a comprehensive, worldwide general and professional liability policy to 8,000 travel companies. The policy covers the legal and indemnity expenses associated with claims involving bodily injury, property damage, and errors and omissions.

BOYD GAMING CORPORATION BOOTH #502 Javier Guizar 4000 West Flamingo Road Las Vegas, NV 99103 Tel: (702) 367-7111 Fax: (702) 367-8419 revadavis@boydgaming.com www.boydgaming.com Boyd Gaming Corporation offers the magic of Las Vegas with a different view; full service, off-strip hotels, casinos, meeting/banquet space, restaurants, bowling, bingo, exercise facilities, entertainment, superb service, appealing prices, numerous locations. Stay where, “It’s good to B-Connected.”

C & H INTERNATIONAL BOOTH #119 Jeffrey Gundlach 4751 Wilshire Blvd, Ste 201 Los Angeles, CA 90010 Tel: (323) 933-2288 jeffrey.gundlach@cnhtravel.com www.CNHINTL.com With 20 locations nationwide and over 300 dedicated employees, C&H International has become the leading international air consolidator. We take pride in our 31 year history of incomparable service to the travel community, with over 80 airline partner contracts worldwide.

CARNIVAL CRUISE LINES BOOTH #300 Meegan Broussard 3655 NW 87th Avenue Doral, FL 33178 Tel: (305) 599-2600 cclsales@carnival.com www.GoCCL.com Carnival is “The World’s Most Popular Cruise Line®”, with 24 ships operating 3 to 18 day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Europe, Bermuda, South America, Panama Canal, and Tahiti and Fiji Islands.

CELEBRITY CRUISES BOOTH #133 Rosey Rodriguez 1050 Caribbean Way Miami, FL 33132 Tel: (305) 262-6677 roseyr@rccl.com Celebrity Cruises’ iconic “X” is the mark of modern luxury, with its cool, contemporary design and warm spaces; dining experiences where the design of the venues is as important as the cuisine and the amazing service.

CITSLINC INT’L, INC. BOOTH #137

CSA TRAVEL PROTECTION BOOTH #327

Leo Liu 9 Shell Beach Newport Coast, CA 92657 Tel: (949) 637-6688 Fax: (949) 715-0897 citslinc@yahoo.com www.citslinc.com Citslinc believes that the promotion of international business development can improve the living standard of people worldwide and change their way of life.

Frank DaSilva 4181 Ruffin Road #150 San Diego, CA 92123 Tel: (858) 810-2070 fds@csatp.com www.csatravelprotection.com CSA Travel Protection proudly manages and administers all aspects of quality travel insurance and emergency services for our business partners and direct consumers from our headquarters in San Diego, CA.

CUNARD LINE BOOTH #300

CLUB MED USA BOOTH #326 Patrick Mitchell 6505 Blue Lagoon Drive, Ste 225 Miami, FL 33137 Tel: (305) 925-9128 Fax: (305) 325-9045 patrick.mitchell@clubmed.com www.clubmed.us In its 64th year, Club Med is the creator and innovator of all-inclusive holidays offering upscale vacations for families, couples and friends to over 70 exclusive resorts all around the world.

Client : CLUB MED LOGO CLUB MED QUADRI Date : 18/02/05 Responsable : ELIE HASBANI

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COMCAST SPOTLIGHT BOOTH #312 Chris Ellis Partnersponsor One Comcast Center, 35th Floor Philadelphia, PA 19103 Tel: (215) 285-7771 chris.ellis@comcast.com www.comcastspotlight.com Comcast Spotlight is the advertising sales division of Comcast Cable, helping put the power of cable to use for local, regional and national advertisers.

COSTA CRUISES INC. BOOTH #300 Scott Knutson, CTC 200 South Park Road, Ste 200 Hollywood, FL 33021 Tel: (954) 266-5610 Fax: (954) 266-5858 knutson@us.costa.it www.costacruises.com Costa Cruises, awarded “World’s Best” by Travel and Leisure Magazine, is Europe’s #1 cruise line. “Cruising Italian Style” on Costa’s innovative fleet, it’s the leader in the Med, Dubai, and the Far East, and sails to over 600 destinations worldwide.

COZUMEL WEDDING PLANNER BOOTH #102 Stephanie Skiba Calle 2 Nte Entre 50 y 50 Biis Cozumel Q. Roo 77600 Mexico Tel: 52 - 987-872-4878 info@cozumelweddingplanner.com www.cozumelweddingplanner.com We are a full service destination wedding planning company in Cozumel, Mexico.

Lydia De Leon 24305 Town Center Dr., Santa , CA 91355 Tel: (800) 541-0333 cunardsales@cunard.com www.cunard.com Cunard Line, operator of The Most Famous Ocean Liners in the World, Queen Mary 2, Queen Victoria and Queen Elizabeth, sails legendary voyages including Transatlantic Crossings, the Americas and World Voyages. Call 1.800.7-Cunard or visit www.OneSourceCruises.com.

DISCOVER TRAVEL AND TOURS BOOTH #155 Andrew Grieve International House Pierpont Street Worcester, UK WR11YD Tel: (877) 477-8534 agrieve@discovertravelandtours.com www.discovertravelandtours.com Discover Travel & Tours has grown to be one of the UK’s leading inbound tour operators. As a premier destination management company, we offer specialist knowledge of the UK and Ireland from a dedicated team of experienced multinational travel professionals.

ENSEMBLE TRAVEL GROUP BOOTH #116 Joseph Jiffo 29 West 36th Street, 8th Floor New York, NY 10018 Tel: (212) 545-7460 Fax: (212) 545-7428 mgallant@ensembletravel.com www.joinensemble.com Ensemble Travel Group, founded in 1968 as Greater Independent Association of National Travel Services (GIANTS), is a proactive, owner-involved international travel agency network of approximately 850 members in the U.S. and Canada. To learn more, visit www.joinensemble.com or call 212-545-7460.

ESTONIAN TOURIST BOARD BOOTH #147 Kristiina Ojamaa Lasnamäe 2 Tallinn Estonia Tel: +372 6 279 778 Fax: +372 6 279 701 Kristiina.Ojamaa@eas.ee www.visitestonia.com

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Estonia - a Nordic country with a twist - dramatic medieval heritage, set in a beautiful ecological haven, at the same time subversively chic.

Welcome to Estonia!

HAHN AIR BOOTH #125

FUNJET VACATIONS BOOTH #313 8907 N Port Washington Rd Milwaukee, WI 53201 Tel: (414) 934-1163 www.funjetagent.com Funjet Vacations is committed to travel agents’ success by consistently working to bring lucrative earning opportunities, the best deals around, and the highest quality of service. We provide travel agents with the tools they need to ensure success.

GOGO LLC BOOTH #100 Kathee Muldermans 1250 N. Arlington Height Road Itasca, IL 60143 Tel: (630) 647-1400 ddelfiacco@gogoair.com www.gogoair.com Gogo is a global leader of in-flight connectivity and a pioneer in wireless in-flight digital entertainment solutions. Using Gogo’s exclusive products and services, passengers with Wi-Fi enabled devices can get online on more than 1,800 Gogo equipped commercial aircraft.

GREATER FORT LAUDERDALE CONVENTION & VISITORS BUREAU FOYER Nicki Grossman 100 E Broward Blvd Ste 200 Primesponsor Fort Lauderdale, FL 33301 Tel: (954) 765-4466 www.sunny.org The GFLCVB team is ready, willing and able to serve you. We can help you plan your vacation or your meeting. From your initial inquiry to dining and entertainment recommendations to the plane ride home, our experienced and professional staff is your concierge to the community.

GREATER MIAMI CONVENTION & VISITORS BUREAU BOOTH #200

Partnersponsor

Linda Stilmann 701 Brickell Avenue, Ste 2700 Miami, FL 33131 Tel: (305) 539-3000 linda@gmcvb.com www.miamiandbeaches.com Miami. “Cruise Capital of the World”, should always be your first and last Port of Call. Boasting unique natural attractions and sophisticated “arts & culture” scene, diverse culinary offerings, world class shopping, tropical cosmopolitan background with pristine beaches.

GROUNDLINK Booth #107 Jill Solomon 134 West 37th St, 2nd Floor New York, NY 10018 Tel: 212-527-7428 www.groundlink.com GroundLink, the next generation car service, is transforming the ground transportation industry with technology. We provide easy, consistent and on-time ground transportation for travelers worldwide while pro-

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viding travel agents, meeting planners and travel professionals with the tools to be successful.

Steve Beck 333 South Seventh Street, Ste 2270 Minneapolis, MN 55125 Tel: (651) 335-9465 Fax: (612) 886-2492 s.beck@hahnair.com www.hahnair.com Hahn Air is known as the specialist of passenger airline ticketing and airline distribution worldwide. Present in virtually all markets around the globe Hahn Air enables travel agents to issue e-tickets for the vast majority of airlines in all GDSes.

HICKORY GLOBAL PARTNERS, LLC BOOTH #232 Bill Furman 777 Atlantic Ave, Ste 300 Delray Beach, FL 33483 Tel: (561) 900-2535 Fax: (561) 431-8405 bfurman@hickorytravel.com www.hickorytravel.com Hickory has evolved into a true value-driven global partnership between agencies and suppliers. Our robust hotel, one-of-a kind air and lucrative revenue share programs generate new revenue and increase profitability of current business for our partners.

HOLLAND AMERICA LINE BOOTH #300 Dave Fields 300 Elliott Ave. West Seattle WA 98119 Tel: (800) 544-0443 dfields@hollandamerica.com www.hollandamerica.com Holland America Line’s Premium Cruise Experience features spacious, elegant mid-sized ships; gracious, award winning service; worldwide itineraries; extensive activities and enrichment programs and sophisticated, five-star dining inspired by the world renowned chefs of our Culinary Council.

IATAN (INTERNATIONAL AIRLINES TRAVEL AGENT NETWORK) BOOTH #222 Tom Greenway 703 Waterford Way, Ste 600 Miami, FL 33126 Tel: (305) 779-9856 greenwayt@iata.org www.iatan.org IATAN is the Key to Global Recognition for US Travel Professionals.

IATAN’s unique programs are geared to the US travel industry, adding value to traditional, corporate and home-based agencies, independent contractors, meeting planners and other travel intermediaries.

INSURE AMERICA BOOTH #217 Dan Francis 1145 Clark St Stevens Point, WI 54481 Tel: (715) 346-1847

Fax: 715-295-5078 dfrancis@noelgroup.com www.insureamerica.com Insure America, a member of the Noel Group of companies, is owned and operated by John Noel and provides customized errors and omissions coverage for the travel industry.

INTERCONTINENTAL HOTELS GROUP BOOTH #228 Marie Vandervoort 3 Ravinia Drive Atlanta, GA 30346 Tel: (212) 852-6442 marie.vandervoort@ihg.com www.ihg.com A global company with 9 hotel brands. With over 4,600 hotels and nearly 674,000 rooms in nearly 100 countries around the world.

IRRO-REISEN BOOTH #604 Jessica Irro Roland-Brandin-Strasse 2 Luechow 29439 Germany Tel: +49-0-5841-6446 Fax: +49-0-5841-6405 info@coach-charter-germany.com www.coach-charter-germany.com We are a German coach/bus charter company with more than 40 years of experience in travel business offering bus and coach charter within Germany and all over Europe.

JAX FAX TRAVEL MARKETING MAGAZINE BOOTH #157 Doug Cooke 52 West Main St Milford, CT 06460 (203) 301-0255 doug@jaxfax.com www.jaxfax.com

KARAVAN TRAVEL TURKEY BOOTH #149 Giancarlo Baltazzi Halaskargazi Cad. Gazi Ethempasa Sitesi No:112 K:7 Osmanbey Istanbul 34371 Turkey Tel: +90 212 247 5044 Fax: +90 212 233 31 06 giancarlo.baltazzi@karavanturkey.com www.karavanturkey.com Operating since 1969 and with 5 offices nationwide, Karavan Travel-Turkey provides a wide range of services for Group & FIT Travel, Cultural and Biblical Tours, Guaranteed Departure Land and Land/Cruise Tours in co-operation with Louis Cruises.

KOREA TOURISM ORGANIZATION BOOTH #418 Luis Maravi 2 Executive Dr, Ste 750 Fort Lee, NJ 07024 Tel: (800) 868-7567 luism@kntoamerica.com www.visitkorea.or.kr KTO is the official Korean government entity in charge of promoting travel and tourism to Korea. We support travel trade professionals in creating, expanding, and marketing their Korean tour programs.

LAS VEGAS CONVENTION/VISITORS AUTHORITY BOOTH #506 Kelly Messina 3150 Paradise Rd Las Vegas, NV 89109 Tel: (702) 892-0711 kmessina@lvcva.com www.lasvegas.com Beyond the 24-hour-a-day casino excitement, Las Vegas offers some of the best restaurants, the most unique entertainment options and the greatest variety of resort accommodations in the world.

LOWCOSTBEDS.COM BOOTH #110 Tawn Downs 3455 Peachtree Rd. NE Atlanta, GA 30326 Tel: (404) 488-3084 tdowns@us-sales.com www.lowcostbeds.com LOWCOSTBEDS.COM is the leisure travel agent’s best choice for online hotel accommodations. With 190,000 properties globally, from 5-star luxury to 2-star simplicity, we have something for everyone. Our prices are amazingly low, and taxes and resort fees are always included.

MEXICO TOURISM BOARD AND YUCATAN TOURISM BOARD BOOTH #318

Partnersponsor

Jose Barquin 1399 SW 1st Avenue, 3rd Floor Miami, FL 33130 Tel: +52 55 5278 4200 jbarquin@visitmexico.com www.visitmexico.com Visitmexico.com is your go-to place for information and ideas on planning a trip to Mexico. Explore travel destinations and activities, and book accommodations and tours.

MSEWE TRAVEL CO LTD BOOTH #424 Kassim Kassim Misufini Chake Chake-Pemba, Tanzania 363 Tel: +255242452774 kassim@msewetravel.com www.msewetravel.com Msewe Travel is a dynamic travel agency offering clients flexible, affordable travel packages, backed by superior service. We are specialists in all East African safaris and Diving , and custom design packages to suit your budget and taste. Msewe Travel also offers the very best in heritage and adventure tours.

NACTA FOYER Ann van Leeuwen 1101 King St, Suite 200 Alexandria, VA 22314 Tel: 877-226-2282 www.nacta.com The National Association of Career Travel Agents (NACTA) is the foremost Travel Industry Association dedicated to providing the finest education, training, networking and representation of Career Travel Agents. Our Suppliers and Host Agency partners find NACTA members to have a strong reputation and are highly regarded as the best of the independent and home based agents.

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NASSAU PARADISE ISLAND PROMOTION BOARD BOOTH #112

PUERTO RICO TOURISM COMPANY BOOTH #206

Claudette Davis 1200 South Pine Island Rd., Ste 700 Fort Lauderdale, FL 33324 Tel: (954) 888-5907 Fax: (954) 236-0733 cdavis@npipb.com www.NassauParadiseIsland.com NPI Promotion Board functions as a Convention and Visitors Bureau. We are proud to offer a wide range of beautiful resorts and hotels, magical beaches and lots of entertainment for your enjoyment.

Yolanda Figueroa 1115 N. Hilldale Ave. Los Angeles, CA 90069 Tel: (787) 721-2400 Yolanda.Figueroa@tourism.pr.gov www.seepuertorico.com Puerto Rico is a complete destination that offers a contrast of activities that includes Golf, Spa, Destination Weddings, Culture & History, Nature& Adventure. All of this within the convenience of the United States. No Passport is Required!

NATIONAL TRANSACTION CORPORATION BOOTH #220

RADISSON RESORT PORT CANAVERAL BOOTH #223

Megan Fravel 11951 NW 37th St Coral Springs, FL 33065 Tel: (954) 346-3300 Megan@NationalTransaction.com www.nationaltransaction.com We offer: Competitive credit card processing for high risk travel agents, deposits 24 hrs from transaction, no holds on funding, Trams, Sabre Red, ARC Integration, mobile & Ecommerce processing methods, and Swiped Rates for face to face credit card processing.

Shannon Early 8701 Astronaut Blvd Cape Canaveral, FL 32920 Tel: (407) 784-0000 Fax: (321) 783-7718 searley@radissonport.com www.radisson.com/capecanaveralfl

NORWEGIAN CRUISE LINE ENTRANCE

Camille Olivere Diamondsponsor 7665 Corporate Center Drive Miami, FL 33126 Tel: (305) 436-4457 colivere@ncl.com www.ncl.com/ Norwegians cruise like no other people on earth. With more choices of what to do and see, and more freedom to do it your way. We call it Freestyle Cruising®. You just might call it the best vacation ever.

OCEANIA CRUISES BOOTH #127 Joseph Eastep 8300 NW 33rd St Miami, FL 33122 Tel: (305) 514-2300 Fax: (305) 514-3990 jeastep@oceaniacruises.com www.oceaniacruises.com Oceania Cruises® offers unrivaled cuisine, luxurious accommodations and exceptional personalized service at an extraordinary value. The line’s award-winning itineraries visit more than 330 ports aboard our mid-size ships: the 684-guest Regatta and Nautica, and the 1,250-guest Marina and Riviera.

PRINCESS CRUISES BOOTH #300 Lydia De Leon 24305 Town Center Dr. Santa Clarita, CA 91355 Tel: (800) 541-0333 princess-sales@princesscruises.com www.princess.com As the Consummate Host, Princess Cruises allows you to escape completely from your daily routine and responsibilities, providing a relaxed, rejuvenating retreat from which you can explore the world. Call 1.800.

PRINCESS or visit www.OneSourceCruises.com.

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RECOMMEND BOOTH #226 Matthew Bray 5979 NW 151st St, Ste 120 Miami Lakes, FL 33014 Tel: (305) 828-012.

Fax: (305) 826-6950 matt@worthit.com www.recommend.com

Partnersponsor

ROYAL CARIBBEAN INTERNATIONAL BOOTH #135 Rosey Rodriguez 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6031 roseyr@rccl.com Royal Caribbean International is an award-winning global cruise brand with a 40-year legacy of innovation and introducing industry firsts never-before-seen at sea. The cruise line features an expansive and unmatched array of features and amenities.

RUSHMYPASSPORT.COM BOOTH #114 Paula Cobb 319 Clematis St, Ste 1004 West Palm Beach, FL 33401 Tel: (866) 578-9458 Fax: (561) 514-0333 pcobb@expeditedtravel.com www.expeditedtravel.com RushMyPassport.com and RushMyTravelVisa.com is the leader in providing safe and secure expedited Passports and Travel Visas. We were voted # 1 for customer service and speed by the Wall Street Journal and Washington Post.

SABRE BOOTH #212

Diamondsponsor Sandra Soellner 3150 Sabre Drive Southlake, TX 76092 Tel: (682) 605-2391 Sandra.Soellner@sabre.com Sabre is a global technology company. Our innovative technology is used by more than a billion people around the world to plan, book and get to their destination at a time and price that’s right for them.

SCENIC CRUISES BOOTH #141 Anita Sinnott 20 Park Plaza, Ste 903 Boston, MA 02116 Tel: (866) 689-8611 Anita.Sinnott@scenictours.com www.sceniccruises.com Scenic Cruises, provides the Ultimate River Cruise Experience with an All-Inclusive Luxury philosophy. With over 25 years of experience in creating memories of a lifetime, the company is defined by the customer centered vision of its founding owner, Glen Moroney.

SEABOURN BOOTH #300 Peggy McNeil 300 Elliott Ave. West Seattle, WA 98119 (800) 544-0443 pmcneil@seabourn.com www.seabourn.com Seabourn is consistently ranked among the world’s top travel choices for cruising. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow.

SHADOWS OF AFRICA USA BOOTH #201 Jake McCormick PO Box 5415 Reno, NV 89513 Tel: (800) 559-9144 jake@shadowsofafrica.com www.shadowsofafrica.com Shadows of Africa is a Tanzanian company owned and operated locally.

We offer custom safaris with individual attention to details and customer service. We are there every step of the way from arrival to departure.

You can count on us.

SHORE EXCURSIONS GROUP/TOURSALES.COM BOOTH #215 Shannon Garrett 135 Weston Road, Ste 230 Weston, FL 33326 Tel: (954) 846-9190 sgarrett@toursales.com www.shoreexcursionsgroup.com and www.toursales.com Shore Excursions Group and TourSales.com are the leading companies in providing thousands of commissionable excursions and day tours in hundreds of cities worldwide with the easiest to use technology and best guarantees.

SILVERSEA CRUISES, LTD. BOOTH #219

Ellen Bettridge Partnersponsor 110 E Broward Blvd Fort Lauderdale, FL 33301 Tel: (800) 722-9955 ellenb@silversea.com www.silversea.com Silversea Cruises is recognized as an innovator in the luxury segment, offering guests a highly personalized travel experience aboard its seven intimate, all-suite vessels. Traveling to all seven continents, Silversea blends an atmosphere of cozy sophistication with breathtaking worldwide destinations.

SIXT RENT A CAR LLC BOOTH #120 Stephanie Woelfel 1489 SE 17 ST, Ste 2A Fort Lauderdale, FL 33316 Tel: (888) 749-8227 stephanie.woelfel@sixt.com www.sixt.com Sixt is a leading full range mobility provider: car or van rental, limousine service, leasing or car purchase. The Sixt service is available in 105 countries at 4,500 branches. Sixt is bookable through all major GDS systems.

SPECIAL NEEDS GROUP BOOTH #209 Tensi Westreicher 302 NW 1st Street Dania Beach, FL 33004 Tel: (954) 585-0575 Fax: (954) 585-0577 tensiw@specialneedsgroup.com www.specialneedsgroup.com Special Needs Group is the leading global provider of special needs equipment in the travel industry. We offer a broad range of special needs equipment including wheelchairs, scooters, oxygen, walkers and more. Travel agents earn 10% commission on all rentals.

STAR ALLIANCE BOOTH #143 Dave DeFossey 1200 S Pine Island Road, Ste 650 Plantation, FL 33324 Tel: (954) 769-5029 daviddefossey@flysaa.com www.staralliance.com The Star Alliance network is the leading global airline network, with the highest number of member airlines, daily flights, destinations and countries flown to.

THE HERTZ CORPORATION BOOTH #151

SPONSOR

Maurice Honor 225 Brae Blvd Park Ridge, NJ 07656 Tel: (201) 307-2422 mhonor@hertz.com Hertz operates the Hertz, Dollar and Thrifty brands. Hertz is the largest worldwide airport car rental brand, and operates approximately 8,800 locations in 150 countries. Dollar and Thrifty are also global with around 1,580 locations in 80 countries.

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THE VENETIAN RESORT BOOTH #504 Brenda Klausmann 3355 Las Vegas Boulevard South Las Vegas, NV 89109 Tel: (702) 414-1000 Brenda.Klausmann@venetian.com www.venetian.com The Venetian® and The Palazzo®, the world’s largest Five Diamond, Four Star resort destination, offers a degree of luxury unavailable anywhere else in Las Vegas. This all-suite resort, includes more than 7,000 suites, dining, spa and shopping. It’s all inside.

THOR, INC. BOOTH #123 Lisa Larson 12202 Airport Way #150 Broomfield, CO 80021 Tel: (303) 439-4100 Fax: (303) 466-0123 llarson@thortravelservices.com www.thortravelservices.com THOR is a travel services company that provides sales, travel services and products to the world’s leading travel providers. THOR offers discounted and commissionable supplier programs, which its member travel agents use to book the best suppliers for their travelers.

TOURISM MARKETING COMPANY OF SAXONY BOOTH #429 Hans-Jurgen Goller Bautzner Strasse 45/47 Dresden, D-01009, Germany Tel: 49-351-49170-18 goller.tmgs@sachsen-tour.de www.saxonytourism.com Saxony Tourism is the destination management company for Saxony, Germany’s No. 1 cultural destination. We provide information, itineraries, marketing support and fam trips for travel agents and tour operators.

TRAVEL AGENT MAGAZINE BOOTH #103 Stephanie Gordon 757 Third Avenue, 5th Floor New York, NY 10017 Tel: (888) 552-4346 sgordon@questex.com www.travelagentcentral.com TravelAgentCentral.com is the travel trade’s most frequented website attracting over 100,000 unique visitors monthly. Fueled by the powerful team behind Travel Agent magazine, TravelAgentCentral.com is the established resource for the industry’s for travel agents who drive tomorrow’s business based on today’s news.

TRAVALLIANCEMEDIA BOOTH #211 Courtney Love 593 Rancocas Rd Westampton, NJ 08060 Tel: (856) 505-1400 clove@travalliance.com www.travAlliancemedia.com As travAlliancemedia, we continue to lead the industry with cutting-edge media, education and relationship marketing, and consumer

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engagement products that connect leisure travel brands to agents and millions of their customers

TRAVEL GUARD BOOTH #145 Robert Ford Partnersponsor 3300 Business Park Dr Stevens Point, WI 54482 Tel: (800) 826-1300 robert.ford@travelguard.com Travel Guard is a worldwide leader in travel insurance and assistance services. Travel Guard helps leisure travelers solve problems and manage risks. Travel Guard’s global reach, unparalleled service quality and proven operational capabilities allow clients to receive best-in-class care.

TRAVEL PLANNERS INTERNATIONAL, INC. BOOTH #131 Ken Gagliano 2500 Maitland Center Pky, Ste 130 Maitland, FL 32751 Tel: (407) 331-3888 Fax: (321) 422-7708 Ken@tpionline.com www.MyHostTravelAgency.com Whether you are an experienced agent or starting a new career in this exciting industry, we are the right Host Agency for you. We pay you 70%, 80% or 90% commission and we power you with everything you need.

TRAVELEX INSURANCE SERVICES, INC. BOOTH #213 Deb Auxier 1121 N 102nd Ct, Ste 202 Omaha, NE 68114 Tel: (402) 505-7002 deb.auxier@travelexinsurance.com www.travelexinsurance.com Travelex Insurance Services meets the diverse needs of today’s traveler ranging from leisure & corporate, groups, wholesale & more. We cover basic trips to luxury vacations, offering primary coverage, family friendly options, commission protection, personalized trainings & superior customer service.

TRAVELSAFE INSURANCE, A DIVISION OF CHESTER PERFETTO AGENCY, INC BOOTH #106 Debbie Hole 40 Commerce Drive Wyomissing, PA 19610 Tel: (610) 678-0373 Fax: (800) 303-6015 debbie@travelsafe.com www.travelsafe.com TravelSafe Insurance offers comprehensive travel insurance plans that include coverage for Trip Cancellation, Trip Interruption, Trip Delay, Baggage and Personal Effects loss, Medical Expense and Emergency Evacuation as well as 24/7 assistance for emergencies and much more.

TRAVELSAVERS BOOTH #218

VACATION.COM BOOTH #600

Kathryn Mazza 71 Audrey Ave Oyster Bay, NY 11771 Tel: (516) 624-2350 kburney@travelsavers.com www.travelsavers.com Travelsavers is a global travel marketing company representing 3000 agencies in 26 countries.

Jo-Ann Scichilone 1650 King Street Ste 450 Alexandria, VA 22314 Tel: (703) 535-5505 Fax: 703-740-4171 jscichilone@vacation-corp.com www.joinvacation.com Vacation.com facilitates “The Power of the Partnership” between preferred suppliers and its agency members. Profit-boosting benefits include enhanced commissions; air and marketing programs; technology platforms; training and networking; and unique cruise and hotel products. Visit www.joinvacation.com or call 800.848.8756.

TURKISH CULTURE AND TOURISM OFFICE BOOTH #332 Janset Batibay 825 3rd Ave 5th Floor New York, NY 10022 Tel: (212) 687-2194 Fax: (212) 599-7568 ny@tourismturkey.org

U.S. DEPT. OF STATE - MIAMI PASSPORT AGENCY BOOTH #225 Ivette Rodriguez 1501 Biscayne Blvd.

Suite 210 Miami, FL 33132 Tel: (305) 810-0760 Fax: (305) 810-0766 rodriguezim3@state.gov

UNIQUE VACATIONS BOOTH #121 Alice McCalla 2nd Fl 4950 SW 72nd Ave Miami, FL 33155 Tel: (305) 284-1300 Fax: (847) 201-2551 amccalla@uvi.sandals.com www.sandals.com

VACATION EXPRESS BOOTH #111 Deborah Tortoriello 3495 Piedmont Rd Bldg 11, Ste 400 Atlanta, GA 30305 Tel: (404) 321-7742 Fax: (404) 393-4828 dtortoriello@vacationexpress.com vacationexpress.com Vacation Express, one of the largest Tour Operations in the United States, offering air and hotel packages to over 35 destinations with a focus on seasonal Charter service through-out Mexico, The Caribbean, and Costa Rica.

VIKING CRUISES INC. BOOTH #306 Clelia Riley 5700 Canoga Aye, Ste 200 Woodland Hills, CA 91367 Tel: (818) 227-1234 clelia.riley@vikingcruises.com www.vikingrivercruises.com

Partnersponsor

WATERLOO HOTEL MANAGEMENT LTD BOOTH #221 Lizzie Courey P.O. Box 622 2 Princess Drive, Grace Bay Providenciales, Turks and Caicos Islands Tel: (649) 946-5807 lcourey@wihl.com www.wihl.com Hospitality management group specialized in hotels, resorts, and marinas in Turks and Caicos.

WORLD’S LEADING CRUISE LINES BOOTH #300 Laura Rivieccio 3655 NW 87th Ave Miami, FL 33178 Tel: (305) 406-5384 lrivieccio@carnival.com www.worldsleadingcruiselines.com World’s Leading Cruise Lines is part of Carnival Corporation & plc, one of the largest vacation companies in the world. With six unique cruise lines and thousands of destinations and activities to choose from, WLCL inspires you to discover your best vacation experience.

WORLDWIDE TRANSPORTATION BOOTH #434

SPONSOR

Felicia King 15001 NW 42nd Avenue, Bldg 47 Miami, FL 33054 Tel: (877) 809-5466 Felicia@worldwidetransportation.com www.worldwidetransportation.com Worldwide Transportation is a chauffeured driven company headed by professionals committed to your success by delivering a highly personalized level of service that exceeds your expectations.

39

Travel Agents are

GREAT

BIG THANK YOU

We want to give a to all the Extra Mile Award nominations that came in. If we could, we would give an award to each and every one. Travel Agents are GREAT. The Extra Mile Award is sponsored by

NACTA 2013 Annual Convention Dear ASTA Global Convention Attendees, Welcome to Miami, I look forward to seeing you throughout the show. It would be great to speak with you in person, so please stop by and visit us during the trade show in the foyer area of the Riverfront Hall. The following are two NACTA offers available for show attendees:

Save $25* off for when you become a new member of The National Association of Career Travel Agents! Visit the NACTA/ASTA booth to receive the coupon code OR email at NACTA@NACTA.com and reference the ASTA Convention Membership promo. (*Offer is valid from Sept 16-19, and you must qualify via application process) Come join us! While you are here in sunny Florida, experience Fort Lauderdale first hand with NACTA at the 2013 NACTA Annual Convention. This event is taking place at the Westin Fort Lauderdale Beach Resort immediately following the ASTA Global Convention. An exciting line up of speakers, workshops for travel professionals, social events and most meals are included. Come see what the NACTA community is all about! Act now for a special “last call� promotion; come see us in foyer area of the Riverfront Hall for more information.

We look forward to seeing you!

Ann van Leeuwen NACTA Vice President

ASTAPAC Salutes 2013 Donors Thanks to ASTAPAC, the foundation for ASTA’s lobbying work, the voices of travel agents are being heard in the debates that affect our industry the most. Our political influence is strengthened by the industry leaders listed below, and we are extremely grateful for their support.

— Deb Mangas, Chair, ASTAPAC Board of Governors

SUPERNOVAS ($5,000) Chemla, Alexandre (Altour) Sabre PAC

NOVAS ($1,000+)

Coleman, Jason (Jason Coleman, Inc.) Enterprise Holdings PAC Expedia PAC Friedman, Jackie (Nexion) Hale, Roger (ADTRAV) Lewis, Dennis (World Travel Service) Orens, Steve (Plaza Travel) Ovation Travel Group Ramos, Osvaldo (Travel Store) Thomas, Lee (Altour) Tzell Travel Group Upchurch, Matthew (Virtuoso)

GOVERNOR’S CLUB ($500+)

Best Travel, Inc. Block, Roger (Travel Leaders Franchise Group) Bourgeois, Linda (Travel Leaders/LMR) Breton Village Travel Casto, Marc (Casto) Dixon, Michael (Travelink/American Express) Greenwald, Michael (Personalized Travel) Haire, William (Travelink/American Express) Haskins, John (Viking Travel Service) Haskins, Margaret (Viking Travel Service) Howes, Brian ( Universal/Accent Travel) Klebanow, Peter (Ultramar Travel Management) Mahtani, Sunil (Ovation Travel Group) Mangas, Deborah (Menno Travel/American Express) Matthews, Lauren (Viking Travel Service) Mazza, Jim (TravelSavers Partner Services) Meyer, Nina (Express Travel) Peters, Mary (Friendly Travel) Powell, Vicki (Viking Travel Services) Sanchez, Jorge (Mena Tours & Travel) Spain, Susan (Virtuoso) Stock Mickelson, Gloria (Travel Leaders Franchise Group) Wilson-Buttigieg, Jennifer (Valerie Wilson Travel) Zabinski, Leo (Classic Travel) Zelaya, Marilyn (Willow Glen Travel Agency)

Politically empowers travel agents Provides necessary access to key lawmakers Produces legislative results The American Society of Travel Agents Political Action Committee (ASTAPAC) is a special fund established under the federal election laws to allow ASTA to collect personal, voluntary contributions from travel agent members for the purpose of supporting political candidates and parties.

ASTAPAC has been raising the Society’s political profile since 1979. Put simply, our advocacy successes are thanks to the travel agents and agencies who contribute to our PAC program.

PRESIDENTS CLUB ($250+)

Banks, Philip (Legacy Travel) Boche, Amy (Blue Ribbon Business Travel International) Buckner, Lisa (Corporate Travel Solutions) Bursch, Frederic (Bursch Travel/American Express) Carol’s Travel Service Coyle, Bill (Encompass the World Travel) Gardner, Joanne (The Travel Specialist) Haymaker, Richard (Viking Travel Service) Held, Ernie (Held Travel Bureau) Hess, Alan (Hess Corporate Travel) Hudak, Cheryl (Mark Travel Corp.)

Jackson, Thomas (World Travel Bureau) Kraemer, Neal (Carrousel Travel/American Express) Landis, Geoffrey (Menno Travel/American Express) Lovell, John (Vacation.com) McGredy, Ryan (Moraga Travel) Merit Travel Group Pinheiro, Scott (Santa Cruz Travel) Poland, Robert (Don’t Go There Personal Travel Advisors) Polk, Robert (Polk CTM) Premo,Michael (Airlines Reporting Corporation) Risser, Doug (Menno Travel/American Express) Roach, Robert (Roche’s Travel) Rosen, Karl E.(Towne Centre Travel & Cruises) Seifert, Mary Louise (Welcome Aboard Vacation Center) USA International Travel Verboom, JoAnne (Travel By Gagnon) Wallace, Hope (ADA Travel) Willow Glen Travel Agency

TEAM 100 ($100+)

Aft, Susan (Aft Enterprises) Albright, Cynthia (International Travel Specialist) Allegra, Marilyn (Grove Travel) Ardis, Rick (Ardis Travel) Barbeito, Daphne (Cruceros To Go) Becker, Randi (The Mark Travel Corp.)

Biver, Susan (VIP International Travel)

Blaa, Eileen (Global Connections Travel Service) Blackwood, Idella (AARCO Travel Agency) Boomgarden, Victoria (Best Travel, Inc.) Brawley, John (Premier Travel Service) Brown, Patricia (Viking Travel Service) Burger, Les (Ladera Travel) Byrne, Patrick (MPB Travel Service) Cimino, Anthony (Journeys International) Cole, Ron (Travelport) Colombo, Barbara (Travelogue) Cooper, Donna (Donna’s Travel-n-Tours) Costagliola, Joann (Paradise Travel Agency) CRC Travel, Inc. Cunningham, Cindy (Viking Travel Service) Daniels, Patti (PS Travel) Davis, Laura (Viking Travel Service) Demers, Paul (Supreme Travel) Elking, Robert (Grandview Travel) Erickson, Cindy (Viking Travel Service) Estill, George (Estill International Travel Service) Faifer, Nora (Altair Travel & Cruises) Farrell,Lynn (Foremost Travel and Tours) Faust, Pamela (Silhouette Travel) Flanagan, Mary Pat (CIE Tours International) Formento, Carole (Viking Travel Service) Fredericks, Marilyn (Oakbrook Travel) French,Robert(Wayne Griffin Travel) Fritz, Sharon (Viking Travel Service) Furlan, Linda (Viking Travel Service) Gagala, Jo-Marie (J & C Travel) Gedansky, David (Travel Leaders) Geiser, Betsy (Uniglobe Travel International) Gelaude, Diane (Blue Horizon Travel and Yacht Charters) Giampa, Joanne (World Class Travel) Goodenow, Wendy (HNL Travel Associates) Gray, Ruth Ann (Valentin Imperial Maya Resort) Gregory, Jeff (All-Inclusive Vacations) Haas, Nita (Viking Travel Service) Hager, Patricia(Protravel International) Hager, Marie (Shama Travel) Hartline, Amy(Viking Travel Service) Hill, Angela (Viking Travel Service) Hill, John (Viking Travel Service) Hillside Travel

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Holland America Hoppe, Elizabeth (Lisa Hoppe Travel Consulting) Howes, Lois (Superior Travel) Jathas, Barbara (Skyway Travel Service) Jiffo, Joe (Ensemble Travel) Jones, Charles (Cruise Vacations) Kalisz, Carol (Viking Travel Service) Karuhn, Laurette (Hinsdale Travel Service) Kelly, Kimberly (Viking Travel Service) Kozon, Linda (Viking Travel Service) Krueger, Mary(Butterfly Travel International) Kruse, Neelie (Cary Travel Express) Launer, Kim (Royal Travel & Tours) Lekki, Carol (Carol’s Travel Service) Lindberg, Marilyn (Viking Travel Service) Linderholm, Susan (Value Travel) Lindsey, Stuart(Orland Square Travel) Louis, Judith (Sentinel Travel) Lucking, Cynthia (Unique Travel Service) Lukasik, Laura (Viking Travel Service) Mack, Gerald (Dutch Broadway Travel) Marshman, Judy (World Class Travel) Maxwell, Barbara (Viking Travel Service) Maxwell, Lynda (Destinations Inc.) McCue, Bill (Travel Matters) McElligott, Evan (Longer Vacations) Meil, Samarah(Amarillo Travel Network) Mena Tours & Travel Minoletti, Ginger (Bay World Travel & Tours) Morley, John (AAA Allied Group) Mosey, Graham (World Group Travels) MSP Travel Group Murphy, Kate (Wings Travel Group) Nelson, Linda (Signal Mountain Travel) Northen, Maya (Chimera Travel) O’Riordan, John (World Class Travel) Osborne, Jim (Virtuoso) Paczosa, Susan(Tri-Seasons Travel) Peterson, Virginia (MSP Travel Group) Pinales, Nilda (Nilda’s Travel Service) Powers, Steve (Hidden Treasure Tours) Quinn, Debra (Viking Travel Service) Raymer, Susan (Viking Travel Service) Reuther, Mary Margaret (Reuther & Associates) Reynolds, Isaac (Reynolds Travel) Richer, Sheri (Travel Guard) Ritter, Diana (Diana Ritter Village Travel) Rubinsohn, Bill (Rubinsohn Travel) Sanchez, Giselle (Mena Tours & Travel) Santo, Marge (Viking Travel Service) Sattizahn, Richard (RMA Travel & Tours) Sattler, Monique (Viking Travel Service) Scharf, Howard (Travel 100 Group) Schlagel, Kathleen (Viking Travel Service) Schneider, Kimberly (Viking Travel Service) Schneider, Mary Ann (Viking Travel Service) Schwartz, Richard (Dream Travel)

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Seddelmeyer, Christine (Seddelmeyer Travel Concepts) Shimkus, Susan(Lake Zurich Travel) Shrestha, Postak (Highland Asia Travel) Singleton, Paula (Sunrise Travel) Skach, Rosemary (Viking Travel Service) Sonti, Anantha (Shanthi Sai Travels) Steele, Therese (World Class Travel) Strauss, Christine (Travel With Tina) Strong, Jim (Strong Travel Services) Sturm, Charles(Lindstrom Travel Bureau) Sturm, Mary (Lindstrom Travel Bureau) Sturm, Walter (Lindstrom Travel Bureau) Sumka, Judith (Viking Travel Service) Swerdlin, Larry (Burton Travel) Tanzman, Susan (Martin’s Travel & Tours) Tervola, Patricia (Vacations Hawaii) Tillem, Alice (Hillside Travel) Tillem, Jack (Hillside Travel) Tofel, Wayne (Grove Travel) Urban, Renaud (Dorian Travel Services) Van Allen, Nancy (Shama Travel) Vasami, Ralph (Caprice Travel Agency) Wallace, Duane (ADA Travel) Walsh, Mary (Moraine Valley Community College) Weingart, Mike (Air Land Sea Consultants) Welke, Donna (Viking Travel Service) Werner, John (MAST Vacation Partners) Wilkinson, Maureen (Acorn Travel) Wolak, Elizabeth (Viking Travel Service) Zavislak, Caryn (Viking Travel Service) Zinda, Lorrie (Viking Travel Service) Zukow, Bev (First Travel of California)

PATRIOTS (UP TO $99)

ADG & Associates Amin, Brinda (Alpha Travel) Ayala, Kathryn (LeisureTime Travel) Blunt, Staci (Vacation Visions) Buschbach, James (World Travel Mart) Buschbach, JoAnne (World Travel Mart) Camel, Jenifer (Carrousel Travel/American Express) Carroll, Laura (Superior Travel) Da Rosa Travel Dali, Csilla (Global Voyages) Delpier, Donna (Delpier Travel Services) DeRose, Dick (First Travel of California) DeSouza, Bell (Mansour Travel Company) Dream Vacations Unlimited Dutch Broadway Travel Ellenby, Jay (Safe Harbors Business Travel Group) Evans, Rick (Uniword) Exotic Journeys, Inc. Fairbank, Pamela (Flathead Travel) Gaitch, Ingeborg (Sun City Center Travel World)

Garavanian, Gabriel (Garavanian Travel) Grabar, Chris (CG Concierge Travel) Guardiola, Pablo (Victoria Travel) Hansen, Devin (Sunflower Travel Corp.)

Harris, Robert (Carrousel Travel) Herman, Robert (Schilling Travel) Hirleman, Lucille (Berkshire Travel) Hurley-Lane, Mary (Eileen’s Travel) Hyatt, Barry (Air & Marine Travel of Brewster) Irwin, Pamela (Ensemble Travel) Johnson, Julie (Azzurro Travel) Karuhn, Maria (Hinsdale Travel Service) Karuhn, Meagan (Hinsdale Travel Service) Karuhn, Richard (Hinsdale Travel Service) Kerner, Fred (Grandview Travel) Kozlowski, Nancy (Dream Vacations Unlimited) Kropp, Cynthia (ABC Global Services) Lang, Peggy (Vacations Travel) Lard, Darcy (Flathead Travel Service) Lee, Caryl (Classic Vacations) McParland, Carol (Superior Travel) Monzingo, Natalie (Strong Travel Services) Picture Perfect Travel Pokornowski, Barbara (Fun ‘N Travel) Poole, Joshua (Starwood Hotels & Resorts) Quetel, Jeanette (Viking Travel Services) Raduenz, Lori (Vanguard Travel Unlimited) Roop, Harriet (Worldview Travel) Ruk, Jennifer (Strong Travel Services) Salamy, Cynthia (Cynthia Salamy Tours & Travel) Shimamoto, Rachel (Travel Ways) Smith, Dan (Travel By Dan) Staples, Nancy (Hobson Travel) Stika, Suzanne (Travel Professionals) Sutko, Michael (Disney Destinations) Switz, Mary (MSP Travel Group) Tosto, Rita (First Class Travel) Trans-World Travel Travel Royal Vega, James (Disney Destinations) Ventimiglia, Jeannine (Sewanhaka Travel) Wallace, Carrie (Moonrings) Ward, Jim (Hinsdale Travel Service) Watt, Deborah Ann (JDK Travel) Webster, Dan (Shama Travel) Webster, Phara (Shama Travel) Webster, Shirley (Shama Travel) Wehrli World Travel Wendler, Linda (Viking Travel Services) Wolinski, Michael (Weston Travel Agency) Wommer, Christopher (AAA Michigan)

Contributions received through August 12, 2013

ASTA Premium Members A & I Travel Service, Inc. AAA Allied Group, Inc. AAA Mid Atlantic AAA Minneapolis ABC Global Services Acendas ADA Travel Adelman Travel Group ADTRAV Travel Management Airfasttickets Inc. Aladdin Travel & Meeting Planners Alamo Travel All Direct Travel Services All Seasons Travel Agency, Inc. All Travel Altour (New York, NY) Altour (Jeffersonville, IN) American Express TLS Andrew Harper ATP International USA Avia International Travel Balboa Travel, Inc. BCD Travel Best Travel, Inc. Blue Ribbon Business Travel International Bon Voyage Cruise & Vacations, Inc. Branson Tourism Center Brentwood Travel Breton Village Travel Services, Inc. Brownell Travel, Inc. Bursch Travel/American Express C & H International Cadence Caravan Tours, Inc. Carlson Wagonlit Travel Carol’s Travel Service & Cruise Center Carrousel Travel/American Express Casto CCRA Travel Solutions Cerritos Travel, Inc. Christopherson Business Travel CI TRAVEL CME Tours, Inc. Colpitts World Travel Colwick Travel Corporation Condado Travel, Inc. Conlin Travel, Inc. Corporate Travel Solutions Courtesy Travel Services Covington Travel Crucon Cruise Outlet Plus, Inc. Cruise Planners/American Express Travel CruiseOne/Cruises Inc

Ensemble Travel Expedia CruiseShipCenters Expedia, Inc. Express Travel FC USA, Inc. Flathead Travel Service, Inc. Fox World Travel, Inc. Friendly Travel, Inc. Frosch International Travel Gant Travel Management Gateway Travel Service Geraci Travel Global Travel Go Next, Inc. Hahn Air/Saspo Direct GmbH Hess Corporate Travel Hickory Global Partners, LLC Largay Travel, Inc. Legacy Travel, Inc. Leisure Travel Alliance, Inc. Luxe Travel Management/TSI Mansour Travel Company MAST Vacation Partners, Inc. Maupin Travel, Inc. McCabe World Travel, Inc. Menno Travel/American Express Merit Travel Group, Inc. Montrose Travel Moraga Travel, LLC MSP Travel Group, Inc. Mundi Travel/American Express MWR Travel National Travel Service Nexion, LLC Omega World Travel Orbitz Worldwide Osman Turizm Ovation Travel Group, Inc. Plaza Travel Poe Travel Polk CTM priceline.com Incorporated Prime Travel Protravel International ProTravel LLC Rovia, LLC San Diego Travel Group Sanditz Travel Management Signature Travel Network STA Travel Sterling Travel Agency, Inc. Strong Travel Services, Inc. Tangerine Travel LTD

The Auto Club Group The Travel Society, LLC The Travel Team, Inc/American Express Travel and Transport, Inc. Travel Design USA Inc. Travel Experts Inc. Travel Leaders Travel Leaders - OutsideAgentLink.com Travel Leaders / LMR, Inc. Travel Leaders Child Travel/Albany Travel Travel Leaders Corporate Travel Leaders Franchise Group Travel Leaders/ Goli’s Avenues of Travel Travel Leaders/Travel Plus Travel Management Partners, Inc. Travel Planners International, Inc. Travel Time Travel Agency, Inc. Travelink/American Express Travelocity Travel-On, Ltd. TravelQuest TravelSavers Partner Services TravelStore Tzell Travel Group Ultramar Travel Management International Uniglobe Travel International Uniglobe Travel Partners Unique Travel of Palm Beach, Inc. Universal/Accent Travel - American Express Vacation.com Valerie Wilson Travel, Inc. Viking Travel Service Virtuoso Vision 2000 Wal-Mart Stores, Inc. Wayland Travel, Inc. WD World Travel Western Association of Travel Agencies Wilcox Travel/American Express Willett Travel Williamsburg Travel Management/American Express Wings Travel Group World Travel Bureau, Inc. WorldTravelService Worldview Travel Wright Travel Your Travel Center, Inc.

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WE’VE GOT YOUR BACK ON WHAT MATTERS MOST. Today, you have to fight or every customer to stand apart from competitors; provide better options; continuously show your value.

You also have to pick the right technology partner.

ASK YOURSELF THIS. DOES YOUR PARTNER: • Equip you to navigate the universe of options for your customers?

• Provide you professional grade tools?

• Stand up for you so your place in the travel industry remains secure?

Stop by booth 212 to learn how Sabre Travel Network® has your back on the things that matter most to you.

JOIN US NEXT MARCH IN MERIDA,

THE ‘WHITE CITY’, LOCATED IN THE HEART OF THE STUNNING YUCATAN PENINSULA. Take a new adventure and discover the deep culture that immediately surrounds you in Merida, Yucatan, Mexico.

Immerse yourself in the local favors and sounds as ASTA’s Destination Expo gives you real life experiences you can share with your clients.

beyond the classroom. The information you will gain from these education seminars will be invaluable when selling this captivating city. With sessions focusing on the geography, gastronomy, culture and history of Merida, you will return home with an abundance of information to pass along.

Choose from a variety of complimentary and pre- and posttours to assist you in building your clients itinerary. You will take part in top-ranked training seminars that take you

ASTA’s Destination Expo 2014 will be a unique learning experience where you will learn the skills to market your business and increase sales.

DISCOVER THE UNEXPEC TED...

ASTA .org/ADE

Register while in Miami at the ASTA booth

March 27-30, 2014 ASTA Destination Expo

Merida , Yucatan, Mexico

YUCATÁN Tourism Board

The global advocates for travel.

Go with the pros.