ASTA Global Convention 16-19 SEPT 2013 Miami, FL by ASTA

16-19 SEPT 2013 â&#x20AC;˘ MIAMI, FL

You are cordially invited to

The Travel Event of the Year No travel professional can afford to miss! Register today at

www.astaglobalconvention.org

Ignite

... did my heart and soul so much good—inspiring AGCReturnOnInvestment ASTA’s Global Convention is the most valuable conference you will attend this year. Find everything you need to register and start planning at

www.astaglobalconvention.org

16-19 SEPT 2013 • MIAMI, FL

• Four+ days of learning and collaborative exchange at sessions based on sales, marketing, operations and technology

• Nearly 60 hours of continuing education, lively

discussions and valuable content to share with colleagues in your business and beyond

• The best evidence-based business practices that turn ideas into tangible business techniques

• New programs on management, social media and business skills that contribute to your bottom line

• Meet with new suppliers and learn about technology innovations

• Opportunities for all types of learning—self-directed,

peer-to-peer, roundtables with experts and colleagues, plus informal networking

• A celebration of you, the travel professional!

www.astaglobalconvention.org 16-19 SEPT 2013 • MIAMI, FL

... to improve my agency and lead my peers in doing the same. ASTA Global Convention’s

diverse education

program promises to deliver and fuel your passion for our profession. SOME PEOPLE EMBRACE CHANGE.

OUR 2013 SPEAKERS AND PANELISTS

Some people go with the flow.

THE HONORABLE HILLARY RODHAM CLINTON

There are those few who fight change to the bitter end. In today’s accelerating pace of technological change, if you plan on WINNING,

SUCCEEDING and STAYING RELEVANT, you have to pay attention

to the ever-changing business environment. Blind devotion to past technologies, methodologies, systems and procedures can kill success. It is obvious that for companies and people to succeed, they need to not only embrace change, but to shape it. From business sessions about emerging social technologies to the changing nature of air distribution, ASTA’s Global Convention is designed to provide you insight on how you can embrace and shape the changing world around you. I look forward to personally welcoming you to Miami.

Zane Kerby, MBA ASTA, President & CEO

Richard Fain Mike Fegley Yolanda Figueroa Vicki L. Freed, CTC Emilio Gonzales, Ph.D. Torstein Hagen Yanik Hoyles Kevin Iwamoto John Edward Jackson Zane Kerby, MBA Scott Knutson, CTC Carolin Lusby Mike Marchev, CTC Carol Marsh John Marsh Ryan McGredy Mike McMullen, CTC Michael Merrithew Nina Meyer, CTC, MCC, DS Gary Murphy Eben Peck Mark Pestronk, P.C. John Pittman Catherine Prather Olga Ramudo Paul Ruden, CTC Kevin Sheehan Andy Stuart Melissa Teates, CAE Ann Van Leeuwen, CTC, CTIE Arnie Weissmann Pamela Wright, CTC Jack Zemp

Royal Caribbean Cruises, Ltd. IHG Puerto Rico Tourism Royal Caribbean International Miami-Dade Aviation Department Viking Cruises IATA ACTIVE Network Korean Air ASTA Costa Cruise Lines Inc. Florida International University Marchev’s Business Builders Marsh Consulting Marsh Consulting Moraga Travel, LLC ANSIRA Merit Travel Group, Inc. Express Travel AMA Waterways ASTA Attorney ASTA NTA Express Travel ASTA Norwegian Cruise Line Norwegian Cruise Line ASTA NACTA Travel Weekly The Hertz Corporation UStiA

www.astaglobalconvention.org 16-19 SEPT 2013 • MIAMI, FL

Great combination of one-of-a kind networking AGCSchedule@aGlance PRE-CONFERENCE Seminars at Sea 16 SEPT - MONDAY 11:00a – 1:30p Ship Inspections 12:00p – 6:00p Golf Tournament at the Turnberry Isle Resort 2:00p – 3:15p Education Breakout Sessions 2:00p – 4:00p International Travel Agents Summit 7:00p – 9:30p Opening Event – Miami Marriott Biscayne Bay 17 SEPT - TUESDAY 8:30a – 10:00a Opening General Session and Travel Awards 10:15a – 12:00p ASTA-NTA Hispanics in Travel Caucus 10:15a – 12:00p ASTA’s Young Professionals Society Summit 10:30a – 12:00p Education Breakout Sessions 10:30a – 12:30p Corporate Advisory Council Meeting 12:00p – 1:30p All Delegate Lunch hosted by Exhibitors 1:30p – 3:30p ASTA Premium Member Meeting 1:30p – 2:45p Education Breakout Sessions 3:00p – 3:45p Product Seminars 4:00p – 5:00p The Issue of the Century: The Future of Travel Distribution 7:00p – 10:00p Advocacy Dinner Gala – Villa Woodbine, Coconut Grove 18 SEPT - WEDNESDAY 7:30a – 8:45a Chapter Presidents Council Meeting 8:45a – 10:00a Education Breakout Sessions 10:15a – 11:30a Education Breakout Sessions 12:00p – 1:30p General Session and Travel Awards 1:45p – 5:00p Trade Show Opens with Lunch on the show floor 4:00p Reception on the show floor with prize announcements 6:30p – 7:30p Premium Summit Reception 19 SEPT - THURSDAY 7:30a – 8:45a Chapter Presidents Council Meeting 8:30a – 10:30a Trade Show 10:45a – 11:45a Cruise CEO Panel 12:00p – 1:00p Keynote Speaker The Honorable Hillary Rodham Clinton 2:00p – 5:00p Complimentary ½ day Sightseeing Tours - 4 options 20 SEPT - FRIDAY 9:00am Complimentary Full Day Tours - 2 options

www.astaglobalconvention.org 16-19 SEPT 2013 • MIAMI, FL

AGCSeminarsAtSea Pre-Conference

The Allure of the Seas offered by Royal Caribbean International

30 double occupancy cabins sailing from Fort Lauderdale, September 8, 2013 for 7-nights. Make reservations through www.astaglobalconvention.org during registration for the ASTA Global Convention or ASTA/NACTA joint registration. Reservation deadline is August 2nd. Pricing includes inside, outside and interior balconies overlooking Allure “neighborhoods”.

Norwegian SKY offered by Norwegian Cruise Line

30 double occupancy cabins sailing from Miami, September 13, 2013 for 3-nights. Reservation link will be in your registration confirmation email for ASTA’s Global Convention. Reservation deadline is August 2. Pricing is $363 for an inside stateroom with an automatic upgrade to an outside stateroom. $449 for a balcony stateroom.

One of the most empowering gatherings I have ever attended. AGCSuperSessions

Imagine the power of hundreds of your colleagues gathered in the same room to acknowledge the joys and challenges of working in the travel industry. Our super general sessions will motivate and inspire you, and celebrate our profession.

17 SEPT - TUESDAY 8:30a - 10:00a - OPENING GENERAL SESSION Join your fellow professionals for the opening General Session to hear outgoing ASTA Chair Nina Meyer share her perspective on the state of the industry and ASTA. Celebrate and congratulate ASTA’s 2013 Young Professional of the Year and the 2013 Chapter President’s Award. 18 SEPT - WEDNESDAY 12:00p - 1:30p - MIDDAY GENERAL SESSION Over lunch, you’ll hear powerful words and industry insights from ASTA’s new President and CEO Zane Kerby as he outlines his vision for the future of ASTA. Then listen to our “in the know” panel of industry vice presidents representing car, tour, hotel and technology. Delight in ASTA’s Extra Mile Award presentation as we celebrate how great travel agents are and the dedication to their clients.

19 SEPT - THURSDAY 10:45a - 11:45a CRUISE CEO PANEL Insights on what’s really going on in the cruise industry directly from the people in charge – the cruise line CEOs.

RICHARD FAIN

KEVIN SHEEHAN

Chairman & CEO Royal Caribbean Cruises

President & CEO Norwegian Cruise Line

TORSTEIN HAGEN

ARNIE WEISSMANN

Chairman Viking Cruises

Editor-in-Chief Travel Weekly Panel Moderator

Sitting on this distinguished panel:

12:00p - 1:00p - KEYNOTE SPEAKER 4:00p - 5:00p - THE ISSUE OF THE CENTURY What is the Future of Airline Distribution and How Will it Affect Your Business? Regardless of your travel agency’s business model, air travel remains an essential component for getting your customers to their destination. So what is IATA’s New Distribution Capability (NDC) and how will it affect you and your customer relationships? Does this represent the end of the GDSs (at least as we know them) and is this the beginning of direct distribution through personalized fare quotes? Does it mean the end of This is the BIGGEST thing to happen neutral aggregated fare disto the industry since... plays? Or, will it, as the airlines Automation argue, meet a consumer need by providing customized packages? Who will ‘own’ the customer? The potentially drastic changes that you face in air distribution will not be limited to that sector; hotels and cruises will not be far behind. These changes likely will dwarf anything that has gone before. Experts will explain NDC and its potential impact on our industry.

THE HONORABLE HILLARY RODHAM CLINTON, Former Secretary of State and Former U.S. Senator from New York. Forbes Ranks Hillary as #5 in the World’s 100 Most Powerful Women. Forbes: “Clinton’s CV is chock full of firsts. Hillary is one of the most watched and listened-to women on the planet.” Sponsored by Greater Fort Lauderdale Convention and Visitors Bureau

www.astaglobalconvention.org 16-19 SEPT 2013 • MIAMI, FL

... to be among professionals who share the same passion for this industry AGCSpecialEvents

ASTA Global Convention Super Sessions are just the beginning. We’ll continue with special networking events and celebrations.

16 SEPT - MONDAY 12:00p - 6:00p - GOLF TOURNAMENT Begin your networking in full swing by playing in ASTA’s Golf Tournament at the spectacular Turnberry Isle Resort’s Soffer course just north of Miami. This top-rated course features lush fairways, verdant tropical foliage, crashing waterfalls and pristine white sands, providing the perfect setting for a round.

17 SEPT - TUESDAY 10:15a - 12:00p - NTA-ASTA HISPANICS IN TRAVEL CAUCUS A gathering of professionals, executives, organizations and thought leaders involved in the Hispanic tourism market. The keynote speaker will be Emilio Gonzales, Ph.D., Director of the Miami-Dade Aviation Department. The caucus will present new research conducted by NTA, ASTA and Florida International University on the trends in the Hispanic travel market. Sponsored by Sabre Travel Network

7:00p - 10:00p - ASTA ADVOCACY DINNER This is BLACK TIE GLAM. Celebrate ASTA’s impact in the travel industry at ASTA’s Advocacy Dinner. Enjoy a cocktail hour, decadent dinner and dessert reception for the optimal social setting at Villa Woodbine, a historic private mansion located in Coconut Grove. Individual tickets are $250/person. Sponsored by Sabre Travel Network

2:00p - 4:00p - INTERNATIONAL TRAVEL AGENTS SUMMIT Participate in an exclusive summit for non-U.S. based agencies and suppliers where you will network with some of the most successful travel agents from around the world. At the summit, you will partake in lively discussions that focus on industry trends and challenges. Sponsored by ABC Global Services 7:00p - 9:30p - OPENING NIGHT CELEBRATION Join your fellow professionals in kicking off a week of passionate inspiration and roll-up-your-sleeves business sessions, at ASTA’s Global Convention Opening Event! Start your conference networking with style at the Miami Marriott Biscayne Bay pool deck and terrace. The evening features fabulous food and entertainment.

18 SEPT - WEDNESDAY 12:00p - 1:30p - The ASTA EXTRA MILE AWARD presentation Telling the world how GREAT travel agents are! ASTA is recognizing those agents who have gone above and beyond the typical role of a travel agent.

Sponsored by Greater Miami Visitors and Convention Bureau

www.astaglobalconvention.org 16-19 SEPT 2013 • MIAMI, FL

One of the most important commitments we make—advancing our knowledge through education. AGCEducation

Enhance your knowledge or focus on specialized content with sessions representing the best education for today’s diverse travel agency models. Agencies are diverse, targeted and widely varied, yet share common threads. Taking care of the consumer, embracing and leveraging technologies, monitoring the trends and networking with like minded business professionals is the recipe for success.

Breakouts running from 10:45a – 12:00p

1 7 S E P T – T U E S D AY

DIALOGUE TO DECISION From Dialogue to Decision will teach you how to read your customers’ verbal and body signals that indicate when they are ready to buy and when you should stop talking. SEMA

HOW TO MAKE MONEY WITH THE AIRLINES Find the right combination of sessions that are right for you and your organization. SALES/MARKETING | TECHNOLOGY | OPERATIONS SEMA

TECH

OPER

Expect this session to be highly interactive. Here attendees get to participate in a dialogue with airline representatives that includes sharing the various ways agents can make money via ancillary fees, overrides, add on fees, even commissions. SEMA/TECH/OPER

NEGOTIATE LIKE A PRO (R)

Suggested course paths are available on www.astaglobalconvention.org/PATHS

Negotiations in the 20th century were about win-win. The concept was for the parties to each walk away feeling like winners. For the 21st century, it is about creating value and confirming what is really on the table. In this seminar you will learn how to distinguish the value proposition in any negotiation.

1 6 S E P T – M O N D AY

SEMA/OPER

Breakouts running from 2:00p – 3:15p

SOCIAL MEDIA: BEYOND THE BASICS

HOW TO MAKE $ ON YOUR WEBSITE (R) This seminar is not about creating or improving a website. It is a dialogue on ways to make money via your website. It will start with the difference between ways to make money with a website versus ways to make MORE money from the website. Want to understand the difference while learning how to monetize your website? Then join the dialogue.

Remember when the “Internet” or “WWW” were the buzz words in communications and marketing? Today these are old school and buzz is around social media. This seminar is going to take you beyond the buzz and walk (not run) you through an open discussion on the role social media has in the travel industry and why thinking it will all go away soon is so very wrong.

SEMA/TECH

TECH

MOMENTS OF TRUTH (R)

A DECLARATION OF INDEPENDENTS: The Perils, Pitfalls and Benefits of Moving On (Changing Your Host/Consortium Partner)

The Moments of Truth seminar will demonstrate how every “touch point” your customer has with you creates a unique moment of truth and these add up to a positive impression of your business or a negative one. Attendees will develop a personal moments of truth log to take back and evaluate their business’s customer impressions. SEMA

You like your host, your consortium, or maybe you don’t, and you want something more. This session will help you focus on the key features that are important when selecting a host agency or consortium. It will also explore the benefits and pitfalls of striking out on your own. OPER

(R) = Session is repeated

www.astaglobalconvention.org 16-19 SEPT 2013 • MIAMI, FL

lots of energy and the opportunity to ask pointed and direct questions... WINNING CORPORATE CLIENTS

21ST CENTURY NICHE TRAVEL MARKETS

Small corporate accounts can increase your profit margins and diversify your business model. Learn how to capture small corporate accounts and what services these accounts will be expecting. It is not about competing with the megas, it is about personalizing a suite of corporate services that you create and effectively deliver.

21st Century Niche Travel Markets is an overview of the fastest growing specialty markets and how to tap into them. Which niche markets are sustainable and which are likely to fast track profits?

SEMA

Breakouts running from 1:30p – 2:45p

MOMENTS OF TRUTH (R) The Moments of Truth seminar will demonstrate how every “touch point” your customer has with you creates a unique moment of truth and these add up to a positive impression of your business or a negative one. Attendees will develop a personal moments of truth log to take back and evaluate their business’s customer impressions. SEMA

SEMA

THE COMPLAINT OPPORTUNITY Customer complaints can be tough to hear, but in today’s digital world not responding can cost you a lot of business. With Facebook, Twitter and user-review sites such as Yelp, it is easy to spread the bad news quickly and damage your reputation and business name in a hurry. Spend 75 quick minutes in this seminar and take away seven proven steps to handling complaints and keeping your customers coming back. SEMA/TECH/OPER Breakouts running from 3:00p – 3:45p

PRODUCT SESSIONS Product presentations that focus on these companies:

• • • • •

Sabre Travel Network Puerto Rico Tourism Company Estonian Tourist Board Recommend Magazine Norwegian Cruise Line

SEMA/TECH

1 8 S E P T – W E D N E S D AY

NEGOTIATE LIKE A PRO (R) Negotiations in the 20th century were about win-win. The concept was for the parties to each walk away feeling like winners. For the 21st century, it is about creating value and confirming what is really on the table. In this seminar you will learn how to distinguish the value proposition in any negotiation. SEMA/OPER

THE FUTURE OF THE VACATION CRUISE EXPERIENCE Cruising has grown from less than one million passengers in 1983 to 2.3 million passengers in 1993 to 19 million passengers carried worldwide in 2011. Are you capturing your share of this growing, versatile and changing vacation industry? Come learn from cruise leaders who will share their experience and insights on where the cruise vacation is going.

Breakouts running from 8:45a – 10:00a

CRM FROM PULL TO PUSH (R) CRM (customer relationship management) From Pull to Push will clarify a common marketing and promotion strategy. The “push” promotional strategy aims at creating demand for a product or offer and offering the product directly to the consumer. The “pull” strategy is more of a sales strategy that draws the consumer to you. How can you make this work for you? SEMA/OPER

SEMA

(R) = Session is repeated

www.astaglobalconvention.org 16-19 SEPT 2013 • MIAMI, FL

...learned a multitude of both the conceptual and directly practical CRITICAL LEGAL ISSUES FOR THE FRONTLINE TRAVEL AGENT

Breakouts running from 10:15a – 11:30a

Regardless if you are a self-employed independent agent or employed in an agency, this seminar will help you understand and manage your risk when selling travel. Listen to leading industry attorney Mark Pestronk, as he opens your eyes to critical legal issues facing sellers of travel.

CRM (customer relationship management) From Pull to Push will clarify a common marketing and promotion strategy. The “push” promotional strategy aims at creating demand for a product or offer and offering the product directly to the consumer. The “pull” strategy is more of a sales strategy that draws the consumer to you. How can you make this work for you?

SEMA/TECH

TRAVEL INSURANCE: Enhance Your Bottom Line While Protecting Your Customers and Your Business Travel insurance is but a small part of the average agency’s revenue stream, yet it’s an essential component of your agency’s product portfolio. Join John Pittman, ASTA’s VP of Industry Affairs, as he provides you with an overview of how to structure a travel insurance program that protects your customers and your business, and also contributes to your bottom line. Discover what ASTA is doing in conjunction with the U.S. Travel Insurance Association (UStiA) to implement a nationwide travel insurance licensing standard that will eventually replace a confusing, costly and outdated 50-state web of rules. And find out what this initiative means to your business and why it’s important. SEMA/OPER

CRM FROM PULL TO PUSH (R)

SEMA/OPER

ACHIEVING BUSINESS EXCELLENCE: Benchmark Data for Travel Agency Owners and Managers How do your financials, GDS contract and employees’ productivity stack-up against your competitors? Could you be doing better? One of the most consistent challenges that face travel agency owners and managers is the ability to effectively benchmark against their peers. This presentation provides you with a broad overview of ASTA’s GDS, Service Fee, Financial and Labor and Compensation surveys that show the average ranges of financial and business performance of the travel agency industry. This session will help you assess the relative strength of your company as it exists today and develop goals for taking your company to the next level. TECH/OPER

YOU TOO CAN BE ON YOUTUBE Thanks to faster connection speeds and shorter attention spans, video is becoming a necessary form for both engagement and positioning your small business. In this entertaining session Mike Marchev will cover both the rationale and mechanics of making your own YouTube video. By clearly explaining the step-by-step process along with optional considerations to enhance the professionalism of your finished video. Even if you do not have plans to produce an immediate video promotional snippet this year, this is one session you won’t want to miss. SEMA/TECH

REGULATORY COMPLIANCE: What You Need to Know and Do to Protect Your Business The Department of Transportation (DOT) is actively enforcing travel agency compliance of DOT rules, and travel agencies of all sizes and business models, have been hit with fines ranging from $10,000 to well over $100,000. The presentation will guide you through the complex maze of federal obligations that apply to travel agents today including the key aspects of ASTA’s Travel Agency Regulatory Compliance Handbook. Bring your questions...we have the answers. (ASTA Member-Only Session)

WORKING THE CLOUD A recent survey of 1000 adults found a majority thought cloud computing actually referred to a “fluffy white thing.” Evidence that many computer users do not fully understand this new, important technology. In the computer world, clouds actually refer to far-away computer systems that store data using the internet. Users can then access that data from any computer or mobile device. Come learn how you can maximize the cloud for your business.

SEMA/TECH/OPER

(ASTA Premium Member-Only Session) TECH

(R) = Session is repeated

www.astaglobalconvention.org 16-19 SEPT 2013 • MIAMI, FL

... high doses of conversation on the sensitive industry changing issues. AGCExhibitors AGCHalfDayTours 19 SEPT - THURSDAY

ISLAND QUEEN SIGHTSEEING SHIP 2:00p – 4:00p See Miami’s spectacular coastal sites on an unforgettable fully-narrated bilingual sightseeing cruise along scenic Biscayne Bay.

The trade show is an extension of the education sessions. Meet directly with exhibitors to learn where the industry is going and who will be there to service your clients. The tours are complimentary and can be booked during registration. Spots are limited and on a first-come first-serve basis.

HOP ON HOP OFF BUS TOUR – BEACH LOOP 2:00p – 4:00p Enjoy the stunning views of Miami starting from Central Station, along the scenic MacArthur Causeway and around the island of Miami Beach. HOP ON HOP OFF BUS TOUR – CITY LOOP 2:00p – 4:00p The City Loop departs from Central Station and takes you to see all the most alluring districts of mainland Miami including Coconut Grove, Coral Gables and much more! SHAKE-A-LEG WATER FRONT CENTER 2:00p – 6:00p Spend a day on Miami’s beautiful Biscayne Bay at the Shake-A-Leg facilities. Activities include kayaks, paddle boards, sailboats and a power boat.

AGCFullDay Tours 20 SEPT - FRIDAY

ART, CULTURE AND PAELLA IN LITTLE HAVANA 9:00a – 5:00p The Greater Miami Convention & Visitors Bureau welcomes you to its Art and Culture Tour sampling of Miami’s exciting arts, culture and cuisine – all set in a tropical, cosmopolitan backdrop. REDLAND TROPICAL TRAIL SOFT ADVENTURE 9:00a – 5:00p Visit the Southernmost Winery in the United States and sail over the Everglades for an unforgettable experience in Miami. Conference Hotel Hyatt Regency Hotel 400 South East Second Ave Miami, FL 33131-2197 Standard Room (1 King/ 2 Double Beds): $139/night Suite: $189/night

Exhibitors as of July 17 - increasing daily

Booth

Exhibitor Name

139 1-800-Book-A-Limo 108 A2B Transfers 203 ABC Global Services 118 Alaska Visit Anchorage 129 ATS Automation Services 117 AvisBudget Group 404 Avoya Travel 119 C & H International 133 Celebrity Cruises 137 Citslinc Int’l, Inc. 205 Costa Cruises 102 Cozumel Wedding Planner 116 Ensemble Travel Group 147 Estonian Tourist Board 100 Gogo LLC 200 Greater Miami Convention Visitors Bureau 125 Hahn Air 151 The Hertz Corporation 143 Hickory Global Partners, LLC 217 Insure America 149 Karavan Travel Turkey 506 Las Vegas Convention/Visitors Authority 110 LOWCOSTBEDS.COM 112 Nassau Paradise Island Promotion Board 127 Oceania Cruises 104 Princess Cruises & Cunard Line 206 Puerto Rico Tourism Company 226 Recommend 108 Resorthoppa 135 Royal Caribbean International 114 RushMyPassport.com 212 Sabre 141 Scenic Cruises 201 Shadows of Africa USA 209 Special Needs Group 123 Thor, Inc. 145 Travel Guard 131 Travel Planners International, Inc. 213 Travelex Insurance Services, Inc. 106 TravelSafe Insurance 225 U.S. Dept. of State - Miami Passport Agency 121 Unique Vacations 600 Vacation.com 504 The Venetian Resort 306 Viking Cruises Inc.

16-19 SEPT 2013 â&#x20AC;˘ MIAMI, FL

ASTAGLOBAL CONVENTION

Attendee information Name: First______________________________________________________Last___________________________________________ (Jr., CTC, Esq., etc.)________ Company_______________________________________________________Title__________________________________________________________________ Address_________________________________________________________City_____________________________State__________ Zip____________________ Email___________________________________________________________Mobile Phone__________________________________________________________

I am: q ASTA Travel Agent.....................................................................................$239

q ASTA Global Convention/NACTA Annual Conference ........................... $399

q Non-Member Travel Agent.....................................................................$329

q I am bringing a guest......................................................................................... $329

q Non-Exhibiting Suppliers................................................................... $1,195

Name ___________________________________________________

Sign me up for: q Golf at the legendary Turnberry Isle Resort. Includes lunch, transportation, drink tickets, balls and prizes (Monday 9/16).$200

q Premium Meeting (Tuesday 9/17)......................................................................................................................................................................$129

q Advocacy Dinner Ticket (Tuesday 9/17)...........................................................................................................................................................$250

Payment

q American Express

q MasterCard

q Visa

q Discover

q Diners Club

HOW TO REGISTER Card No._________________________________________________ Exp. Date (MM/YY):___________

Fax 703.838.8467

Name on Card________________________________________________________________________

Mail

ASTA, P.O. Box 820621, Philadelphia, PA 19182-0621

Signature___________________________________________________________________________

Call

Toll Free 1.800.275.2782

q Check, Payable to ASTA Global Convention, Ck#__________ (Check must be in U.S. dollars)

Online www.astaglobalconvention.org GC13-068 | 7.13 | BRC

use discount code:

Ignite

PRIME SPONSOR

DIAMOND SPONSOR

PARTNER SPONSORS

Prsrt Std US Postage Paid Permit 6418 Dulles, VA

American Society of Travel Agents 1101 King Street, Suite 200 Alexandria, VA 22314

The global advocates for travel. Go with the pros.

HOT TOPIC The pending change to travel distribution

We will decode the

BIGGEST thing to happen to the industry since... Automation

Gain in-depth and focused knowledge

to take back to your agency that can contribute to improve your business and the bottom line.

Learn. Network. Grow. Power your business at ASTA’s 2013 Global Convention. Please join us and benefit from a dynamic program featuring travel industry innovation and technology designed to move your business forward:

• •

Global leaders, luminaries and industry experts

• •

Dedicated content for special interest groups

Education sessions focused on technology, industry insights and skills development Invigorating location to network and relax

Networking opportunities include golf at the world-class Turnberry Isle Resort, hosted lunches, evening socials, the Advocacy Dinner and trade show floor discussions. It is the place to make connections that make an impact. This year’s signature event is held at the Hyatt Regency Hotel in the magic city of Miami with luxurious accommodations just minutes from South Beach. This is an event no travel professional can afford to miss. Register today at

www.astaglobalconvention.org

16-19 SEPT 2013 • MIAMI, FL

use discount code:

Ignite