ASTA LA
THESHOWBOOK Show events guide
ASTA’s Travel Retailing & Destination Expo SEPTEMBER 7-9, 2012 | LOS ANGELES
AM
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Special Thanks to our host city
ASTA’s Travel Retailing & Destination Expo
Content Floor Plan ...............................................................................3 Exhibitor Alpha List ................................................................4 General Information A-Z ........................................................7 Shuttle Bus Information ..........................................................9 Special Events and Networking .............................................11 Special Offers & Prizes ..........................................................13 Schedule of Events ................................................................15 NACTA Conference..............................................................20 Meet the Speakers..................................................................22 Friday Session Descriptions ...................................................25 Saturday Session Descriptions ...............................................29 Sunday Session Descriptions .................................................35 Exhibitor List ........................................................................39
HOTEL DIRECTORY JW Marriott Los Angeles L.A. LIVE 900 West Olympic Boulevard Los Angeles, CA 90015 Walking Distance to Convention Center Millennium Biltmore Hotel Los Angeles 506 South Grand Avenue Los Angeles, CA 90071
The Westin Bonaventure Hotel & Suites 404 South Figueroa Street Los Angeles, CA 90071 ASTA’s Travel Retailing & Destination Expo
www.THETRADESHOW.org
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Content Content
Floor Plan Los Angeles Convention Center,
South Hall K September 7-9, 2012
Trade Show Hours Friday, September 7
1:00pm-5:00pm
Saturday, September 8 12:30pm-5:00pm
Los Angeles Convention Center,
South Hall K, September 7-9, 2012
Trade Show Hours Friday, September 7
1:00pm-5:00pm
Saturday, September 8 12:30pm-5:00pm
ASTA’s Travel Retailing & Destination Expo
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Presentation Pavilion
Networking Lounge Sponsored by Hyatt
TRUSTED TRAVELER INTERVIEWS
Entrance
Registration See next page for listings
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Content Content
Exhibitor Alpha List Directory Name
Booth Number
Booth Number
Directory Name
1-800-Book-A-Limo
2714
Disney Destinations
2611
1MinuteBooking.com
2704
Dollar Thrifty Automotive Group, Inc.
2702
ABC Global Services
2617
Dominican Republic Tourism Board
2636
Aberdeen Tours
2308
Dubai Tourism
2515
Adventures in Brazil
2716
Dubrovnik Riviera & Islands Tourist Board
2416
African Wildcats Adventures Safaris Ltd
2628
Airberlin Group, Air Travel Marketing Services, Inc.
2318
Dusseldorf Marketing and Tourismus GmbH/DUS International Airport
2318
Amadeus North America, Inc.
2719
DVM Global Services, Inc.
2705
AMERICAN EXPRESS OPEN
2408
Eirth Systems
2706
Amtrak
2934
Ensemble Travel Group
2541
Anchorage Convention & Visitors Bureau
2437
Erco Travels Pvt. Ltd.
2401
Apollo Voyages Pvt. Ltd
2401
Essenia Safari Experts Ltd
2628
ASTA
2829
Estonian Tourist Board, Enterprise Estonia
2315
ASTA - Kenya Chapter
2328 2414
European Quartet (Czech Republic, Hungary, Poland, Slovakia)
2325
Auto Europe Avis Budget Group
2605
European Tours
2317
Avoya Travel / American Express
2406
Georgian National Tourism Administration
2629
Bamboo Hut Safaris Ltd
2628
German National Tourist Office
2318
Berkely Aon
2715
Glory Tours & Safaris Ltd
2628
Biggest Loser Resort
2920
Gran Melia Golf Resort Puerto Rico
2507
Bonny Himalaya Treks & Expedition (P) Ltd.
2306
Grand Canyon Tour and Travel
2835
Brazil - Brazilian Tourist Board
2521
Greater Miami Conv. & Visitors Bureau
2939
Broad Band Safaris Ltd
2628
Gyro Travel Agency Ltd
2328
C&H International
2816
Hahn Air USA
2713
C. Del Bianco Viagens E Turismo LTDA
2521
Hawaii Visitors and Convention Bureau
2821
California Tours, Inc
2838
Hertz
2819
Cash-In Club
2601
Holiday Inn Mayaguez & Tropical Casino
2507
Caucasus Travel
2629
Holiday Inn Ponce & Tropical Casino
2507
CCRA Travel Solutions
2823
Horizon Travel Worldwide
2401
Changi Airport Group (Singapore) PTE LTD
2423
Howard Johnson Ponce
2507
Club Med
2638
Hungary National Tourist Ofice
2325
Coast Casinos
2839
IATAN
2936
Crane Tours & Travel Ltd
2328
Iguassu Falls
2521
Cruise Lines International Association
2540
IHG - InterContinental Hotels Group
2717
CruiseOne
2537
Image Tours, Inc.
2402
Cuba Travel Services, Inc.
2535
India Exotica Travels Pvt. Ltd
2401
Czech Tourism - North America
2325
India Tourism Los Angeles
2401
D’ Tour Planners
2334
Indo Asia Leisure Services Limited
2401
DANNYGLO COMPANY LIMITED
2333
Insight Vacations
2307
Depth of Africa Safaris Ltd
2628
Insure America
2935
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Directory Name
Booth Number
Booth Number
Directory Name
International Currency Express, Inc.
2404
San Juan Marriott & Stellaris Casino
2507
Interpretravel
2814
Saxony Tourism
2316
Israel Government Tourist Office
2329
Singapore Airlines Vacations
2423
Itravelafrica.com
2331
Singapore Airlines
2423
Japan National Tourism Organization
2432
Singapore Tourism Board
2423
JAXFAX Travel Marketing Magazine
2712
Slovak Tourist Board
2325
Lake Nakuru Lodge
2628
SNA Tours Ltd.
2439
Las Vegas Convention & Visitors Authority
2603
Starwood Hotels & Resorts Worldwide, Inc.
2501
Leisure Connect
2400
Swagatam Tours Pvt Ltd.
2401
Liberty Georgia
2629
TAM Airlines
2521
Lindner Hotels
2318
Tavisca Solutions PVT. LTD.
2309
Marriott International
2825
Temecula Valley Convention & Visitors Bureau
2736
Mato Grosso
2521
The Mark Travel Corporation
2313
Mayan Galactic Cruise
2305
Titanium Tours
2420
Mihon Destination Management Ltd
2628
Top Travel & Tours (P) Ltd.
2401
NACTA
2619
Tourism Authority of Thailand
2429
Namaste Tours
2401
Tourism India Management Enterprises P.LTD (TIME)
2401
NATCO Travel & Tours Ltd
2328
Tours to Brazil
2521
National Transaction Corporation
2836
TravAlliancemedia
2729
Nature Expedition Africa Ltd
2628
Travel Agent and Luxury Travel Advisor
2304
Networking Lounge
2623
Travel Insured International
2707
New Orleans CVB
2931
Travel Planners International
2929
On Call International
2709
Travel Weekly
2737
ONETOUCH TRAVEL AND TOURS
2337
Turkish Airlines
2314
Philippine Department of Tourism
2436
Turkish Culture and Tourism Office
2413
Pishgharavolan Tourism Co
2430
U.S. Customs and Border Protection
2806
Polish National Tourist Office
2325
Unique Vacations
2637
Porto Alegre
2521
US Department of State - Los Angeles Passport Agency
2739
Princess Cruises & Cunard Line
2423
Uxuá Casa Hotel
2521
PromPeru
2407
Vacation.Com
2815
Protect Your home
2919
Vacations Digest
2303
Puerto Rico Tourism Company
2507
VAX VacationAccess
2635
Pullman Sleeping Car Company Pullman Rail Journeys
2933
Verdanza Hotel
2507
Recommend Magazine
2817
Vered Travel & Tours Europe
2422
Revel
2837
W Retreat & Spa, Vieques Island
2507
Rincon Beach Resort
2507
Welcome Travels (a unit of Welcome Destinations Pvt. Ltd.)
2401
Royal Caribbean Cruises Ltd.
2536
Winglink Travel Limited
2336
Sabre Travel Network
2529
Zagreb Tourist Board & Convention Bureau
2321
Sagarmatha Silks
2441
ASTA’s Travel Retailing & Destination Expo
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PLACE AD HERE #1
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General Information A-Z Business Services Code of Good Practice ASTA’s Travel Retailing & Destination Expo is the annual trade event of a large coalition of travel enterprises. As such, this is an event which requires that attendees conduct themselves professionally. This includes compliance with the following policies: 1. Conducting business on the floor of the trade show is not permitted without purchase of a booth space. Exceptions are made for working journalists who are registered with ASTA’s Travel Retailing & Destination Expo’s Communications office. 2. Appropriate attire is required for events; business casual for ASTA’s Travel Retailing & Destination Expo and black-tie for the ASTA Advocacy Dinner. 3. Advertising outside of a paid booth space is prohibited, including but not limited to handing out promotional items or advertising pieces and/or wearing clothing or other adornments that are intended to convey advertising messages; it is acceptable to wear clothing that displays a logo and a brand name.
BADGES ARE REQUIRED FOR ALL FUNCTIONS BADGES ARE REQUIRED to attend the trade show, general and education sessions and networking events from Thursday, September 6 to Sunday, September 9. Admittance to functions is prohibited without official badge.
Dining Lunch available for sale on Trade Show floor.
Directory Unless otherwise indicated all functions at ASTA’s Travel Retailing & Destination Expo take place at the Los Angeles Convention Center. Information
South Hall Lobby
Registration & Badge Pick-Up
South Hall Lobby
First Aid Office
South Hall K
General Session
403AB
Sabre Red Hot Spots
South Hall K
Education Sessions
300 & 400 Level Meeting Rooms
Shuttle Bus & Taxi Departures
Pico Drive, Los Angeles Convention Center
Trade Show
South Hall K
Suggested Attire Business-casual attire is suggested for education and general sessions and the trade show. Elegant-casual attire is suggested for Opening Night at ICON-LA. For other events, refer to invitation.
Elevators There are two elevators outside the exhibit hall area that will take you to the 300 and 400 series level meeting rooms.
Delegate Listing Purchase a complete listing of delegates. See a staff member at the registration desk for an order form. ASTA’s Travel Retailing & Destination Expo
www.THETRADESHOW.org
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First Aid
Registration & Badge Pick-Up
In the event of a life threatening emergency please contact x 3000 from any house phone or (213) 741-1151 x 3000 from your cell phone.
Location: South Hall K Lobby
Information Desk—South Hall K lobby During registration hours, staff will be able to answer any questions about ASTA’s Travel Retailing & Destination Expo. This is also the location for Lost and Found.
HOURS OF OPERATION Thursday, September 6
2:00pm–6:00pm
Friday, September 7
8:00am–5:00pm
Saturday, September 8
7:30am–5:00pm
Sunday, September 9
7:30am–12:00pm
Internet Services – Public Areas Smart City (SC) is the Los Angeles Convention Center (LACC) Exclusive in-house wired and wireless Data/Network/Internet Service Provider. The following depicts the applicable rates for wireless services in public areas:
TESTING Saturday, September 8 3:00pm-6:00pm—Room 401
1. Attendee (256k) Lobbies & Food Courts $12.95 per day 2. Exhibitor (512k) Exhibit Hall & Meeting Rooms $49.95 per day 3. Smart City can be contacted at (213) 765-4647
Mail Services/Shipping The Business Services Center is the exclusive provider to the Los Angeles Convention Center for copy/print services, wide format printing, Internet access, domestic and international shipping via FedEx and UPS and receiving. Please visit www. laccbusinesscenter.com for more information and easy on-line ordering. Business Center Hours Mon-Fri
The Travel Institute Testing Show attendees will also have the opportunity to complete their CTA, CTC, CTIE, DS or LS certification by testing at THETRADESHOW. There will be no additional charge for agents whose testing fee was included when they initially enrolled in the course through The Travel Institute. Contact Steven Coy, CTIE at: scoy@thetravelinstitute.com
SHOWLIGHTS Saturday, September 8 11:30am-2:30pm—Room 304ABC
8am-5pm
Sat Sept 8
8am-6pm
Sun Sept 9
8am-12:30pm
Hours are subject to change
Receiving Address: Business Services Center ATTN: (Your Name and/or company name) 1100 West Pico Blvd Los Angeles, CA 90015 Contact 213.741.1151 ext. 5520 for more information or by email at businesscenter@lacclink.com.
Sponsored by Tripatini
Back by popular demand, the third annual THETRAVELBLOGGERSHOW, where you will learn to • Blog successfully by learning where to start, key elements of a blog and best practices. • Build profitable relationships through meaningful face-to-face connections with destinations and tourism suppliers. • Increase visibility by learning how to best optimize social networking sites such as Pinterest. • Engage your readers through proven techniques to keep your content fresh while discovering innovative ways to stay inspired. All skill levels welcome.
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Shuttle Bus Information Your official delegate badge allows you free transportation on the shuttle bus system. Service is provided to and from conference hotels and between hotels and official evening functions. Shuttles run a continuous loop beginning with the Westin Bonaventure, pick up at the Millennium Biltmore to the Los Angeles Convention Center. Shuttles will run every 20-25 minutes.
The Shuttle pick up at the convention center will be at the Pico Drive Entrance Departure Times
Departing From
Pick Up Location
Drop Off Location
Frequency
7:00am-10:00am
Millennium Biltmore Hotel
On Grand St (Across Street)
LACC: South Hall K Entrance-Pico Dr
25 min
7:00am-10:00am
Westin Bonaventure Hotel & Suites
2nd Floor Entrance on Figueroa St
LACC: South Hall K Entrance-Pico Dr
25 min
LACC to Hotels
LACC: South Hall K EntrancePico Dr
Hotels
25 min
Friday
Morning
Afternoon 4:00pm-5:30pm
Service Schedule for Opening Night at ICON LA 6:00pm-7:00pm
Millennium Biltmore Hotel
On Grand St (Across Street)
ICON - LA
25 min
6:00pm-7:00pm
Westin Bonaventure Hotel & Suites
2nd Floor Entrance on Figueroa St
ICON - LA
25 min
6:00pm-7:00pm
JW Marriott (ICON Event Only)
Curbside on Olympic
ICON - LA
25 min
8:00pm-9:00pm
ICON-LA to Hotels
Main Entrance on Figueroa St.
Hotels
25 min
Departure Times
Departing From
Pick Up Location
Drop Off Location
Frequency
7:00am-10:00am
Millennium Biltmore Hotel
On Grand St (Across Street)
LACC: South Hall K Entrance-Pico Dr
25 min
7:00am-10:00am
Westin Bonaventure Hotel & Suites
2nd Floor Entrance on Figueroa St
LACC: South Hall K Entrance-Pico Dr
25 min
4:00pm-6:30pm
LACC to Hotels
LACC: South Hall K EntrancePico Dr
Hotels
25 min
Departure Times
Departing From
Pick Up Location
Drop Off Location
Frequency
7:00am-12:00pm
Millennium Biltmore Hotel
On Grand St (Across Street)
LACC: South Hall K Entrance-Pico Dr
25 min
7:00am-12:00pm
Westin Bonaventure Hotel & Suites
2nd Floor Entrance on Figueroa St
LACC: South Hall K Entrance-Pico Dr
25 min
7:00am-12:00pm
LACC to Hotels
LACC: South Hall K EntrancePico Dr
Hotels
25 min
Sunday
Saturday
Morning
Afternoon
Continuous Service
ASTA’s Travel Retailing & Destination Expo
www.THETRADESHOW.org
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THE NACTA 2012 ANNUAL CONVENTION
Be the best, innovate and seize the opportunity! er
Regist
N OW
FEATURED SPEAKERS
SCOTT KOEPF Vice President of Sales, Avoya Travel/American Express - Sales and Motivation
DAVID STOCKERT Director of Sales Training, Holland America Line - Marketing Ideas That Work
RYAN MCGREDY Owner Moraga Travel/Contact Beacon eBranding Your Business
RICHARD EARLS Publisher, Travel Research Online - Marketing Like You Mean IT ANN VAN LEEUVAN Vice President, NACTA By knowing what is possible and having a plan, you can shoot for the stars. I look forward to seeing you there.
) To register go to NACTA.com The beautiful, newly renovated Club Med Sandpiper Bay!
Community and professional development for the career travel agent
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Special Events and Networking Thursday, September 6
Saturday, September 8
2:00pm-6:00pm
11:30am-1:00pm
Premium Business Session
International Travel Agent Summit Los Angeles Convention Center
Brought to you by Westin Bonaventure Hotel & Suites
This invitation-only meeting brings together some of the travel industry’s most successful agencies, ASTA’s Premium members, for networking and sharing best practices. 6:00pm-8:00pm Dinner at LA Prime
Invitation Only
Located on the 35th floor of the Westin Bonaventure Hotel and Suites the award winning restaurant invites you to experience a culinary adventure in a relaxed atmosphere of refined service. Friday, September 7 6:30pm-8:30pm Opening Night - ICON-LA Ultra Lounge Sponsored by Los Angeles Tourism and Convention Board
ICON LA is a brand new, upscale 25,000 square foot multi level Ultra Lounge. This unique and sophisticated venue provides a high energy atmosphere, striking décor and ambiance, and rooftop lounge which overlooks the Los Angeles Convention Center, Staples Center, L.A. LIVE! and Downtown Los Angeles. Enjoy delectable cuisine and sip specialty cocktails while you watch the sunset then head downstairs to bust a move on a dance floor that has floor to ceiling windows with views of the city. With an energetic ambiance enhanced by sophisticated furnishings and décor, ICON is where uptown meets downtown and where the who’s who of LA comes to play.
Meeting Room 309 Advanced Registration Required Sponsored by ABC Corporate Services
ASTA’s 9th International Travel Agent Summit is open to all international conference registrants and will offer attendees the opportunity to introduce their company, establish global business contacts and participate in a lively discussion of industry issues of importance to international travel companies. 7:00pm ASTA Advocacy Dinner Millennium Biltmore Crystal Ballroom Tickets Required Sponsored by Sabre Travel Network
ASTA’s Advocacy Dinner celebrates ASTA’s influence in shaping the policies affecting the retail travel business. It is a chance for ASTA to spotlight its role in the legislative process and for attendees to socialize and network with like-minded travel professionals. The event is an exclusive annual black-tie dinner bringing together elite agents, suppliers and industry players.
ASTA’s Travel Retailing & Destination Expo
www.THETRADESHOW.org
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PLACE AD HERE
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Special Offers & Prizes Complete rules and regulations for each prize can be found at the individual exhibitor’s booth. Individual exhibitors will draw the winners and will contact the winners after the show. Amadeus North America, Inc.
Itravelafrica.com
Booth #2719 Connect with Amadeus on social networks to get your “Scratch & Win” card for your chance to win cash prizes!
Booth #2331 2 nights free accommodation ($850.00) in 5-star accommodation in Cape Town or the Garden Route to any agency attending the Itravelafrica stand at ASTA 2012 and making a booking with Itravelafrica within 30 days of the show. The prize is redeemable against any bookings made or redeemable by the agency or agent for their own personal use and has to be used by 30 August 2013. Terms and conditions and exclusions apply to the prize and drawing.
Biggest Loser Resort Booth #2920 Sione Fa, popular Biggest Loser contestant who won over America’s hearts, will be attending ASTA-LA and will be available for pictures, autographs, and questions about his experience on “The Biggest Loser” at our booth on the trade show floor.
Leisure Connect
Booth #2816 C&H is excited to give-away a $100 gift card to a lucky attendee.
Booth #2400 Two tickets to a Broadway or London West End show of choice. Offer based on best regular top price tickets and is based on ticket availability thru August 31, 2013.
California Tours, Inc
Mayan Galactic Cruise
Booth #2838 Visit our booth and submit your business card for a chance to win a KINDLE. Winner will be announced Saturday, September 8 at 4:30 pm. Must be present to claim prize.
Booth #2305
C&H International
DVM Global Services, Inc. Booth #2705 DVM introduces the 15-month year for first year subscriptions purchased at the show. These subscriptions will expire on 13 December 2013. Access to an innovative new resource for about 20 cents a day.
Hahn Air USA Booth #2713 Stop by Hahn Air’s Booth 2713 with a business card and enter for a chance to win an Apple iPad or iPod Shuffle.
International Currency Express, Inc. Booth #2404 Raffle! Enter our raffle and win $100 worth of foreign currency of your choice. Be prepared for your next trip abroad. Drawing at close of show.
Earn $200 commission for every person who said they heard about the cruise from you (every registrant is required to indicate where they heard about the cruise.) In addition, earn a free cruise and seminar if you get 8 referrals, or a free cruise and seminar and full stateroom if you get 10 referrals.
National Transaction Corporation Booth #2836 ASTA Members special pricing!
Pullman Sleeping Car Company Pullman Rail Journeys Booth #2933 Visit us to learn more and enter to win a chance to experience Pullman Rail Journeys for yourself! $1,650 value; one-way travel for two in Category C or D accommodations subject to availability at time of booking. Restrictions apply.
SNA Tours Ltd. Booth #2439 Stop by for a chance to win: China Experience 5 nights land tour package for 2 persons travelling together. Experience Great Wall, Forbidden City, Temple of Heaven and Hutong in this fantastic tour. (Departure date available on Wednesday)
Starwood Hotels & Resorts Worldwide, Inc. Booth #2501 Visit Starwood Hotels & Resorts and have an opportunity to be entered to win a 4 nights stay in the Caribbean; 2 nights at W Retreat & Spa Vieques Island and 2 nights at The St. Regis Bahia Beach Resort, Puerto Rico.
Vacations Digest Booth #2303 Enter our raffle for a chance to win a free week of timeshare at a 5 star resort!
VAX VacationAccess Booth #2635 Visit the VAX Vacation Access booth #2635 to enter into a drawing to win the following prizes: • Fiesta Americana is sponsoring an amazing trip for a travel agent and one guest to experience 5 days/4 nights at the Live Aqua Cancun Resort, recently voted #1 Resort in Mexico from Travel & Leisure! • RIU Hotels & Resorts and the RIU Partner Club is sponsoring an incredible trip for a travel agent and one guest to experience 5 days/4 nights of the best 24 Hour All Inclusive experience to Vallarta, Mexico! Attend the VAX to the MAX training session on Sunday, September 9, 10:30am for a chance to win our Grand Prize: • One lucky ASTA agent and a guest will win a 3 days/2 nights deluxe accommodations at the all-new Octavius Tower at Caesars Palace, sponsored by Caesars Entertainment, plus airfare for two, sponsored by Southwest Airlines Vacations!
ASTA’s Travel Retailing & Destination Expo
www.THETRADESHOW.org
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Stop by booth 2529 for a chance to win a 42" TV! Learn how to stay ahead of the competition with Sabre ® Red ™ Workspace, ClientBase ® and TripCase ™. Plus, check out our new online TV show, Stay Ahead TV.
PLACE AD HERE
logo are all a trademarks of an affi a liate of Sabre Hol o dings Corporation. All other trademark ks ar ks are e the the pro roper per erty ty of their respective owners. © 2012 Sabre Inc. All rights reserved. TN-12-15606 0812
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Schedule of Events TIME
EVENT
LOCATION
Thursday 7:30am-5:00pm
Westin Bonaventure Hotel & Suites
NACTA Conference Premium Meeting and Dinner at LA Prime (Invitation Only)
Westin Bonaventure Hotel & Suites
2:00pm-8:00pm
Brought to you by Best Western, CCRA Travel Solutions, Starwood Hotels and Resorts, Travel Insured, Westin Bonaventure Hotel & Suites and Travelport
2:00pm-6:00pm
ASTA-LA Registration Open
South Hall K Lobby
NACTA Reception Brought to you by ABC Global Services and Greater Fort Lauderdale CVB
Westin Bonaventure Hotel & Suites
8:00am-5:00pm
Registration Open
South Hall K Lobby
8:45am-9:45am
ASTA ICPC Meeting
307
6:00pm-7:00pm
Friday 10:00am-11:15am—Industry Session Thought Leader Series: Tapping Into Emerging Opportunities– An All-Delegate Session Brought to you by Sabre Travel Network Presentation by Chris Kroeger, Sabre Travel Network Remarks from ASTA President and Chair, Nina Meyer
403AB
Panel moderated by: Arnie Weissmann, Senior Vice President and Editor-In-Chief, Travel Weekly. Panelists: Roger Block, President, Travel Leaders Franchise Group, Roger Hale, President and Chief Executive Officer, ADTRAV Travel Management Group, Chris Kroeger, Senior Vice President, Sabre Travel Network Presentation by Jonathan Howe, President and Senior Partner, Howe & Hutton LTD
11:30am-12:45pm—Education Sessions Microsoft: Outlook Is Much More Than Email: Better Connect with Your Customers
301AB
Presented by Microsoft Technology Specialists Lamar Williams & Alex Cuerno
Is it Legal? - The Do’s and Don’ts for Travel Professionals
303AB
Presented by Jonathan Howe, President and Senior Partner, Howe & Hutton, LTD.
Building Your Business with Leadership Presented by Lisa Buckner, President and COO CTS and Tim Smith, President, GlobalPoint Travel
304ABC
Think You Know LA? Repositioning Los Angeles Tourism Presented by LA Tourism & Convention Board William Karz, Director, Online Marketing and Don Skeotch, CMO
www.THETRADESHOW.org
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Schedule of Events TIME
EVENT
LOCATION
25 Reasons Why Hispanics are Important in Growing Your Travel Business Brought to you by Mexico Tourism Board Panel moderated by: Olga Ramudo, President & CEO Express Travel of Miami, Chair ASTA/NTA Hispanic initiatives committee
308AB
Panelists: Angel A. Alvarez, Rail Europe – by video, Gerald A. Fernandez, President, Multicultural Foodservice & Hospitality Association (MFHA), Laura Mandala, Managing Director, Mandala Research, LLC, Laura Rodriguez Verbera, President & CEO , Marina Tours and Travel, Kirk Whisler, President, Latino Print Network 11:30am-1:30pm
CAC Meeting
12:00pm-12:45pm
ASTA Press Conference, Private Event
404A 401
1:30pm-5pm—TheTradeshow
South Hall K
Presentation Pavilions 2:10pm-2:30pm
Transportation Security Administration: PreCheck and Other Trusted Traveler Programs
2:50pm-3:10pm
Travel Institute: New CTIE Master Class
3:30pm-3:50pm
Customs and Border Protection: Global Entry and Other Trusted Traveler Programs
6:30pm-8:30pm
Opening Event – ICON – LA
10:00pm-1:00am
YPS Event – Lucky Strike Bowling Alley
ICON – LA
YPS 1 0 TH A N N
Saturday 7:30am-5:00pm
Registration for ASTA-LA
IV E R
Lucky Strike
SARY
South Hall K Lobby
8:30am-9:45am—Industry Session Thought Leader Series: The Relationship Between Travel Agents and Major Industry Segments - An All-Delegate Session Brought to you by Amadeus and Best Western Presentation by Carolyn Cauceglia, Vice President Strategic Sales, Amadeus North America Panel moderated by James Shillinglaw, Editor-in-Chief, TravAlliancemedia
403AB
Panelists: Jack Anderson, Senior Vice President of Marketing and Sales, Crystal Cruise Lines, Chris J. Austin, Vice President of Global Retail Leisure & Luxury Sales, Starwood Hotels & Resorts Worldwide, Inc., John Lovell, President, Vacation.com, Lisa Simon, President, National Tour Association Presentation by James Spellos, President, MeetingU
10:00am-11:15am—Education Sessions 10:00am-10:45am
DVM Global Services Press Conference Hot Technologies 2012: It’s Social, Mobile & Local Presented by James Spellos, President, MeetingU
401 301AB
Building Client Loyalty CLIA Certification Credit
ASTA’s Travel Retailing & Destination Expo
303AB
Presented by Bernie Blomquist, Manager, Training and Development, CLIA
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9/18/2012 2:02:33 PM
Schedule of Events TIME
EVENT
LOCATION
Secrets of Hollywood: Clever Promotional Ideas from Movieland’s Pros
304ABC
Presented by Marc Mancini, Professor of Travel, West Los Angeles College
Business and Leisure Group Travel: Protect Yourself and Maximize Revenue Presented by Jonathan Howe, President and Senior Partner, Howe & Hutton, LTD
Microsoft: Your Business Depends on Online Access and Email Tips for Keeping Your PC Secure and Maintained
306AB
308AB
Presented by Microsoft Technology Specialists Lamar Williams & Alex Cuerno
The Future of Travel Distribution—The IATA Solution 11:00am-12:30pm
Presented by Kevin Mitchell, Business Travel Coalition and Paul Ruden, Vice President, Consumer & Industry Affairs, ASTA
402AB
11:30am-12:15am—Destination Seminars Israel—Selling Israel to Groups and Individuals Presented by Eliezer Hod
Estonia: Positively Surprising! The best kept secret of Scandinavia Presented by Kristiina Ojamaa
Incredible India: A Destination for all Seasons & Heritage Monuments Presented by Sujata Thakur and Gajendra Singh Panwar
303AB 306AB 308AB
11:30am-12:45pm—Education Session Secrets of the Search: How to Find Anything on the Internet Presented by James Spellos, President, MeetingU
Novice Series, 11:30am-2:30pm
301AB
All Skill Levels Welcome
From Nothing to Something Great: The Essential Elements of Creating a Successful Blog
304ABC
Presented by Don George, Feature Editor for Gadling, Roundtables facilitated by Don George and Ben Reed, Jose Balido 11:30am-1:00pm
International Travel Agent Summit
12:30pm-5pm—TheTradeshow
309 South Hall K
Presentation Pavilions 1:00pm-1:20pm
Transportation Security Administration: PreCheck and Other Trusted Traveler Programs
1:30pm-1:50pm
Japan Endless Discovery
2:10pm-2:30pm
Customs and Border Protection: Global Entry and Other Trusted Traveler
2:40pm-3:10pm
The World is Flat: Global Marketplace at Arm’s Length
3:00pm-6:00pm
The Travel Institute is offering testing for five separate designations including CTA, CTC, CTIE, DS or LS
4:00pm-5:30pm
Hispanic Caucus Brought to you by Mexico Tourism Board
401 404A ASTA’s Travel Retailing & Destination Expo
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One Destination. All the tools you need to succeed.
ASTA’s Travel Retailing & Destination Expo
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9/18/2012 2:02:36 PM
Schedule of Events TIME 7pm-10pm
EVENT
LOCATION
Tickets Required to this annual black-tie event
Millennium Biltmore Hotel, Crystal Ballroom
Registration Open
South Hall K Lobby
Advocacy Dinner
Sunday 7:30am-12:00pm
8:00am-9:15am—Education Sessions Microsoft: Office Can Help Actuate Your Graphics Use Your Photos and Videos to Promote Travel
301AB
Presented by Microsoft Technology Specialists Lamar Williams & Alex Cuernor
Power of Travel and New Actions in the Developing World Presented by Robin Tauck, Co-Owner, Tauck World Discovery/President, R. Tauck & Partners Tauck World Discovery
Southern California Roundtable: The Power of Personal Relationships Presented by Cathie Lentz-Fryer, President, CTA Travel and Justin Dolan, CTA Travel
306AB
402AB
Clever Ways to Close the Sale 8:00am-9:30pm
CLIA Certification Credit Presented by John Bateman, Regional Trainer
8:00am-6:00pm
ASTA Board Meeting
8:45am-11:30am
303AB Westin Bonaventure Hotel & Suites
Advanced Series Is Your Blog “Pinteresting?” Presented by Bethany Salvon & Randy Kalp, Beers & Beans
Blogging: Your Passport to the World
304ABC
Presented by Matt Long, Landlopers
The Fine Line Between Blog and Bluff Presented by Ben Reed, Adventures with Ben
9:30am-10:15am—Destination Seminars Puerto Rico—Experience How Puerto Rico Does It Better! Presented by Narciso Moreno, Director of Sales & Marketing
St. Lucia—Live the Legend Presented by Lorine Charles-St Jules, MSC, Development Economics with Distinction
European Quartet: Rediscover the Treasures of Central Europe Presented by Michaela Claudino, Gyula Balosh, Jan Rudomina and Zuzana Vrtielova
303AB 306AB 308AB
10:30am-11:15am—Destination Seminars Germany—Saxony The Cultural Capital of Germany Presented by Shireesh Sharma, Marketing Consultant The Americas Tourism Marketing Company of Saxony
Dubai Discovery Tour Presented by Jessica Herring, Promotions Manager for Dubai Tourism
303AB
306AB
VAX Vacation Access: Research, Market and sell to Maximize Profits Presented by Noel Fitzgerald, Director of Travel Agency Travel and Susie Wilson, Product Associate, VAX Vacation Access
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308AB
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PRE-CONFERENCE EVENT Westin Bonaventure Hotel & Suites
NACTA Conference
Content Content
National Association of Career Travel Agents
THURSDAY 8:30am-9:00am
NACTA Welcome Presented by Ann van Leeuwen, Vice President, NACTA and Bob Duglin, Director, NACTA
9:00am-9:45am
You are Your Brand Presented by Ryan McGredy, Owner Managa Travel/Contact Beacon
Today’s travel agent is faced with a constant struggle to maintain their identity in a noisy world. Determining how to set yourself apart is no easy feat what with a host of “free” tools that offer help with your web, email, and social media presence in exchange for nothing but sacrificing your identity. It’s no wonder many folks wonder if travel agents still exist. But using eMarketing techniques to enhance your brand isn’t as difficult as you may think. In this seminar, award-winning travel agency owner Ryan McGredy shows you the powerful system he co-created to help you take back your brand. After attending this educational session, you will be able to: • better understand how your customers perceive your personal and company brands and why it matters • use the tools provided to properly position your brand and build customer loyalty • understand report metrics that help measure your customer engagement and fine tune your efforts 10:00am-10:45am
Being in the Business of Travel with Relationships Presented by Wendy Burk, CEO, Cadence Travel Agency
The evolving role of the AGENT is to become a trusted advisor, with the key ingredient of building Relationships. Give away your power, be vulnerable, know that the value you have is continuing to listen to your customer, and make the leap from delivering information to becoming a trusted advisor. Our clients, our vendors, our administrative staff, all require a level of respect, and a critical element to maintaining this is LISTENING. Utilizing your contacts and relationships will be the key ingredient to your success in this industry. Your own individual approach, must be about building your brand, and filling up the electronic “rolodex” with points of contact. This talk to include: • what it takes to make the leap from being a great agent , into a trusted advisor • how to use listening skills to manage the relationship with clients, suppliers and your host agency • how to make decisions and implement the value of branding and earning respect for you and your business • how to ensure that your client will truly become your client for life 10:45am-11:30am
Q&A with Nina Meyer, ASTA President and Chair
11:30am-12:15pm
Celebrity Cruises Presentation, Presented by Cris DeSouza
12:30pm-1:45pm
Lunch Sponsored by Starwood Hotels & Resorts & Globus Family of Brands
1:45pm-2:15pm
Top Tips for Being Successful in Travel Presented by Toni Lanotte-Day, Travel Consultant, Toni Tours, Inc.
Are you new to travel and not sure where to start? Have you been in the business a while but would like some pointers on how to be more successful? Toni’s presentation will show you what she has learned through 28 years of personal experience that can make you more productive and stand out from the crowd as a travel consultant. 2:15pm-3:00pm
Selling – Learn the Skills and Reach Your Goals! Presented by Scott Koepf, CTC, MCC, Vice President of Sales, Avoya Travel/American Express
Join industry veteran Scott Koepf, as he answers your questions on selling in today’s rapid paced environment. Specific takeaways and tactics that you can start implementing today include: • the importance of relationship building with clients and key strategies on developing lifelong clients • how to leverage relationships with customers to up-sell, create repeats and referrals, and close the sale This is one keynote you won’t want to miss and for his NACTA friends he will almost certainly integrate a song or two into his keynote! Scott is looking forward to seeing you! Scott is currently the Vice President of Sales for Avoya Travel, an industry leading host agency. With 25 years in retail travel, he has served as the President of the National Association of Career Travel Agents (NACTA) and President of the franchise company Cruise Holidays International, in addition to owning his own cruise travel agencies. 3:15pm - 4:00pm
Supplier presentations (On Call International, Auto Europe, AMA Waterways)
4:00pm - 5:30pm
NACTA Member Only Discussion/Wrap Up
6:00pm - 7:00pm
NACTA Reception Sponsored by AutoEurope
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SATURDAY—Novice and Experienced Bloggers 11:30am-2:30pm
From Nothing to Something Great: The Essential Elements of Creating a Successful Blog Sponsored by Gadling and Sabre Travel Network Presented by Don George, Feature Editor, Gadling and Ben Reed, CEO founder, Adventures with Ben; David Paul Appell, Co-founder, Tripatini, Jose Balido
Whether you want to start a blog to document your travels around the world or to market your travel business, only the uninitiated would say blogging is easy. But the somewhat overwhelming tasks of understanding widgets, plug-ins, Search Engine Optimization (SEO), blogging platforms, social engagement, web design and how to write creative well-written copy doesn’t have to be. This session is ideal for those who are just setting out on their blogging journey and would like to learn, an easy-tounderstand approach, how to start blogging for fun or business. The first half of this three-hour program will cover the basics of choosing a domain name and blogging platform, how to write and publish content within that platform, enhancing your blog’s content through plug-ins and engaging with the travel community through social networks such as Twitter and Facebook. For a more advanced and deeper discussion, roundtable discussions will make up the second half of the session, (facilitated by Don George) where you’ll have the chance to ask questions from a group of seasoned bloggers and share best practices with your peers. (You are encouraged to bring a laptop to the session, but please be aware that there is a fee to access Wi-Fi at the convention center.) After attending this session, you will be able to: • understand the benefits and challenges of hosting your own blog on your own domain, or hosting it with third-party provider • go from little to no understanding of blogging to publishing your first post with multimedia content • understand the fundamentals surrounding Search Engine Optimization (SEO) and why it is important to your blog’s design Walk the trade show floor to make some travel contacts of your own.
SUNDAY—Advanced Bloggers 8:45am-11:30am
Is Your Blog “Pinteresting?” Presented by Bethany Salvon & Randy Kalp, Beers & Beans
First came Facebook, then it was Twitter and now Pinterest is the social media site du jour. It’s got everybody talking (and looking). Whether you’re seeking inspiration for that next great post or looking to promote your own content, Pinterest can take you there. This session will teach you how incorporating Pinterest and other social networking sites into your blog can increase traffic, take your content viral and make it more interesting and attractive. After attending this educational session, you will be able to: • utilize Pinterest and other social networking sites to better market your blog and drive traffic • create more visual posts to better engage your readers • optimize your blog for pinning
Blogging—Your Passport to the World Moderated by Matt Long, Landlopers, Panelists: Bethany Salven & Randy Kalp, Beers&Beans, Carol Martinez, LA Tourism, Jamie Foley, M. Booth, Don George, Gadling, Ben Reed, Adventures with Ben
Who wouldn’t want to travel the world on their own terms and make a living blogging about it? Now you can get the inside scoop to making that dream a reality. This panel puts you in touch with destination and P.R. execs who will share their insight and tips for marketing yourself and your blog. After attending this session, you will be able to: • develop meaningful and profitable relationships with CVBs and NTOs • better understand what types of blog content destinations are looking for • assess your blog/podcast from the standpoint of a host destination or CVB.
The Fine Line Between Blog and Bluff Presented by Ben Reed, Adventures with Ben
You know how it goes. Some days you have lots to blog about, other days not so much. How do the writing pros consistently come up with fresh, interesting copy? Where can you find inspiration when the well has run dry? This session takes you through the steps that help keep your creative juices flowing. • After attending this educational session, you will be able to: • know which resources to turn to for ideas ... time and time again • implement proven techniques for keeping your content fresh and your readers engaged • have content ideas delivered straight to your desktop daily
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Content Content
Meet the Speakers John Bateman CLIA
Roger Block Travel Leaders Franchise Group
Bernie Blomquis CLIA
Lisa Buckner CTS
Wendy Burk Cadence Travel Agency
Carolyn Cauceglia Amadeus North America
Cathie Lentz-Fryer CTA Travel
Roger Hale ADTRAV Travel Management
Jonathan Howe Howe & Hutton, Ltd
William Karz LA Tourism & Convention Board
Scott Koepf Avoya Travel/AMEX
John Lovell Vacation.com
Marc Mancini West Los Angeles College
Ryan McGredy Moraga Travel/Contact Beacon
Nina Meyer ASTA
Narciso Moreno Puerto Rico Tourism
Ben Reed Adventures with Ben
James Shillinglaw TravAlliancemedia
Lisa Simon National Tour Association
Don Skeoch LA Tourism & Convention Board
Paul Ruden ASTA
Tim Smith GlobalPoint Travel Solutions
James Spellos MeetingU
Robin Tauck Tauck World Discovery
Arnie Weissmann Travel Weekly
Carol Martinez LA Tourism
Olga Ramudo Express Travel of Miami
Visit thetradeshow.org to read their biographies. ASTA’s Travel Retailing & Destination Expo
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Jack Anderson Crystal Cruises
Chris Austin Starwood Hotels & Resorts
Gyula Balog Hungarian National Tourist Office
Michaela Claudino Czech Tourism-North America
Bob Duglin NACTA
Gerry Fernandez The Multicultural Food Serv. & Hospitality Alliance
Noel Fitzgerald VAX Vacation Access
Don George Gadling
Jessica Herring Government of Dubai Dubai Tourism
Eliezer Hod Ministry of Tourism
Randall Kalp II Beers and Beans
Toni Lanotte-Day Toni Tours, Inc.
Chris Kroeger Sabre Travel Network
Matt Long Landlopers
Laura Mandala Mandala Research
Kevin Mitchell Business Travel Coalition
Kristina Ojamaa Polish National Tourist Office
Gajendra Singh Panwar Indo Asia Leisure Services
Laura RodriguezVerbera Marina Tours and Travel
Jan Rudomina Polish National Tourist Office
Bethany Salvon Beers and Beans
Shireesh Sharma Tourism Marketing Company of Saxony
Sujata Thakur India Tourism
Jamie Foley Mbooth
Ann Van Leeuwen NACTA
Zuzana Vttielova Solvak Tourist Board
Kirk Whisler Western Publication Research, Inc.
Susie Wilson VAX Vacation Access
Lorine Charles-St Jules St. Lucia
Justin Dolan CTA Travel
ASTA’s Travel Retailing & Destination Expo
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ASTA would like to thank
for Providing the Networking Lounge at THETRADESHOW
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9/18/2012 2:03:15 PM
Friday Sept 7 INDUSTRY SESSION Thought Leader Series - Tapping Into Emerging Opportunities An All-Delegate Session Sponsored by Sabre Travel Network Moderated By: Arnie Weissmann, Senior Vice President and Editor-In-Chief, Travel Weekly Panelists: Roger Block, President, Travel Leaders Franchise Group, Roger Hale, President and Chief Executive Officer, ADTRAV Travel Management Group, Chris Kroeger, Senior Vice President, Sabre Travel Network Presentation by Chris Kroeger, Sabre Travel Network Remarks from ASTA President: Nina Meyer Presentation by Best Western Presentation by Jonathan Howe, President and Senior Partner, Howe & Hutton LTD
Like every industry, ours is continually evolving and opening up new opportunities. This panel of experts will explore what kind of opportunities they see ahead and what agents can do to take advantage. We’ll look at every aspect of the business; examining trends in the type of travel products customers are likely to be seeking, hot new emerging destinations to marketing and promotion trends to new business tools and technology. Attendees will have a better understanding of: • emerging trends in what customers want in the travel experience • emerging trends in reaching customers locally or globally • how to take advantage of those trends to expand their business
Education Seminars 25 Reasons Why Hispanics are Important in Growing Your Travel Business Sponsored by Mexico Tourism Board Moderated By: Olga Ramudo, President & CEO Express Travel of Miami Inc. Panelists: Gerald A. Fernandez, President, Multicultural Foodservice & Hospitality Association (MFHA) Kirk Whisler, President Latino Print Network, Laura Mandala, Managing Director Mandala Research, LLC Laura Rodriguez Verbera, President & CEO, Marina Tours and Travel, Angel A. Alvarez, Rail Europe – by video
This important panel will highlight why the fastest growing market in the USA needs to be a key part of your travel plans. Latinos represent over 50% of all growth in the USA. The NTA-ASTA Hispanic Business Development Task Force represents a major effort to spotlight this market. The workshop will cover key demographic, consumer and travel trends within the market as well as success stories from various industry sectors. If you are looking to grow your business this session may hold your answers.
ASTA’s Travel Retailing & Destination Expo
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FRIDAY—SEPT 7 Building Your Business with Leadership Presented by Lisa Buckner and Tim Smith
Whether you’re a one person operation or you manage many, leadership is a critical element in building and expanding your business. Leadership is managing processes and people including customers, staff and, of course, your own approach to business. This interactive workshop will cover: • • • •
what constitutes an effective leader and how to become one how to use leadership skills to manage subordinates, clients, suppliers and yourself how to evaluate opportunities, make decisions and implement them for your business how to ensure that profit remains a constant in your broader strategic plan as well as your day-to-day planning
As a result of attending this workshop, you will be: • able to evaluate your own skills as a leader and know where to focus your efforts to improve them • a more efficient manager with the ability to maximize the performance of colleagues and employees • better equipped to make the right strategic decisions for your business to ensure long-term viability and profitability
Is it Legal? - The Do’s and Don’ts for Travel Professionals Presented by Jonathan Howe
As a travel professional running a successful travel business is probably what’s most important to you. But running a successful business requires more than knowing how to sell travel, it requires understanding the laws and legal nuances that govern our industry. This is a session for everyone: agents, owners and anyone else who has questions or concerns regarding travel industry law and how it impacts your business. Here’s your opportunity to hear about the latest trends and issues facing the travel community and your opportunity to ask about any specific issue that concerns you! Noted industry attorney Jonathan Howe will take your questions anonymously and as time permits, cover what’s on the minds of everyone attending. After attending this session, you will be able to: • better understand key legal issues facing the industry today and how they might affect you • see more clearly changes and trends in the laws that might impact your business • develop a plan for managing the impact of potential future legal issues on your business
Microsoft: Outlook Is Much More Than Email – Better Connect with Your Customers Presented by Lamar Williams and Alex Cuerno
Learn from Microsoft experts how to better manage your life and work with email and calendar tools that simplify staying connected. Learn about flexible ways to communicate and schedule your day. And, most importantly, find out how to stay better connected with clients and their needs. After attending this session, you will be able to: • use Outlook “Quick Steps” to manage and respond to information rapidly by creating and defining common tasks to execute with a single click • quickly use Outlook Search Tools to sort through high volumes of data and find what you need when you need it • use Outlook Social Connector to expand your social networks and have access to all of them through Outlook in real time
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9/18/2012 2:03:16 PM
FRIDAY—SEPT 7 Think You Know LA? Repositioning Los Angeles Tourism Presented by William Karz and Don Skeoch
The Los Angeles Tourism & Convention Board (formerly LA Inc.) is hard at work, elevating the branding of one of America’s most popular tourism destinations. With a new brand positioning and a new, fresh and contemporary brand identity, Los Angeles will also-- for the first time ever--be actively marketing in key domestic and international markets across a variety of media. And, Los Angeles Tourism is redesigning its website to better assist travelers, as well as meeting planners in “curating” both leisure visits and business to the City of Angels. This presentation will provide you with an overview of Los Angeles’ new strategic direction, as well as provide creative examples of where Los Angeles Tourism is headed in the next 12 to 24 months…and why Los Angeles is important to you. After attending this session, you will be able to: • increase and update your Los Angeles product knowledge • select and implement the best selling proposition to increase client interest in Los Angeles • re-invigorate both leisure and business sales through training on the newest Los Angeles properties and attractions
ASTA’s Travel Retailing & Destination Expo
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Porto Alegre
www.visitbrasil.com
Live the complete ex perience o f 2 0 1 4 F I FA Wor l d Cup and R io 2016 Olympic and Pa ralympic G ames.
ASTA’s Travel Retailing & Destination Expo
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Saturday SEPT 8 INDUSTRY SESSION Thought Leader Series: The Relationship Between Travel Agents and Major Industry Segments, An All-Delegate Session Sponsored by Amadeus and Best Western Opening Presentation by Carolyn Cauceglia, VP Strategic Sales, Amadeus North America Moderated By: James Shillinglaw, Editor-in-Chief, travAlliancemedia Panelists: Jack Anderson, Senior Vice President of Marketing and Sales, Crystal Cruise Lines, Chris J. Austin, Vice President of Global Retail Leisure & Luxury Sales, Starwood Hotels & Resorts Worldwide, Inc., John Lovell, President, Vacation.com Lisa Simon, President, National Tour Association Presentation by James Spellos, President, MeetingU
Travel is a highly integrated industry vertically requiring close relationships between suppliers and retailers. So what’s happening with the major segments of our industry and how are they relating to travel agents? What trends are they seeing and what impact will it have on the rest of our industry. We’ll hear from leaders in the tour segment (Lisa Simon of NTA), the agency segment (John Lovell of Vacation.com), the cruise segment, (Jack Anderson of Crystal Cruises) and the lodging segment (Chris Austin of Starwood) about happening now and what’s likely to happen in the months and years to come. Attendees will have a better understanding of: • trends in the major segments of our industry • expectations of customers for each of these segments • how each of these segments relates with travel agents
Education Seminars Business and Leisure Group Travel: Protect Yourself and Maximize Revenue Presented by Jonathan Howe
This informative session will help you understand some of the key legal issues surrounding the MICE (meetings, incentives, conferences & exhibitions) industry and group travel in general, and will provide you a roadmap to success in this emerging market. We’ll examine contract and liability issues, with suppliers and clients, as well as managing the individual travelers who participate in this type of travel. After attending this session, you will: • have a better understanding of what to include in supplier and client contracts • recognize what liability issues need to be addressed and how to do so • be able to manage agreements that protect you, minimize your exposure and maximize your revenue ASTA’s Travel Retailing & Destination Expo
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SATURDAY—SEPT 8 Hot Technologies 2012: It’s Social, Mobile & Local Presented by James Spellos
These days you can’t turn around without hearing about the latest, coolest app or tech product. It can be hard to filter through the hype and pick the ones that will work best for you. This session takes a look at what’s new and cool in travel technology and how you can use it to boost your career. This engaging, fast-paced seminar will take a look at the technology that’s trending now and what’s coming in the near future, including the latest information about critical smart phone and iPad/tablet apps for the industry. After attending this session, you will be able to: • identify the most critical tech tools that can impact your job • understand how to manage the flow of information • recognize key new technologies that are changing business
Microsoft: Your Business Depends on Online Access and Email – Tips for Keeping Your PC Secure and Maintained Presented by Lamar Williams and Alex Cuerno
Learn from Microsoft experts practical tips on how to help protect your computers and Internet-connected devices, your sensitive personal information, as well as what additional steps you can take to help protect business and business information. After attending this session, you will be able to: • defend your computer, along with other Internet-connected devices such as smart phones • protect your sensitive personal and business information • use the internet safely
Secrets of Hollywood: Clever Promotional Ideas from Movieland’s Pros Presented by Marc Mancini and panel
Hollywood has long been the source of some of the most original, creative and imaginative marketing concepts on the planet-including some that worked with only a shoestring budget. In this panel discussion, Dr. Marc Mancini will host a panel of movie and TV experts who will discuss ideas they believe might well work in the travel business. After attending this session, you will be able to: • profit from marketing insights from an entirely different industry segment • implement new strategies to more powerfully engage your clients • apply novel positioning and promotional approaches to your businesses
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9/18/2012 2:03:22 PM
SATURDAY—SEPT 8 Building Client Loyalty - CLIA Certification Credit Presented by Bernie Blomquist
No business can grow and prosper without repeat business. This program will show you how to generate loyalty among your customers. You’ll learn how to uncover hidden client needs, apply quality service and implement 10 fundamentals to building and maintaining client loyalty. After attending this session, you will: • have a better understanding of what kind of tools and ideas create customer loyalty for the short term and the long term • better understand the needs of clients over the long term and how best to meet them • be able to implement a customer retention program applying the principles covered in this workshop
The Future of Travel Distribution -- The IATA “Solution” Travel Agents and Corporate Travel Buyers only Presented by Kevin Mitchell and Paul Ruden
The American Society of Travel Agents (ASTA) and Business Travel Coalition (BTC) are jointly producing “The Future of Travel Distribution - The IATA “Solution” Is there reason to be concerned when the global airline industry comes together to decide on standards that will govern air travel distribution for everyone? The International Air Transport Association’s Distribution Data Exchange Working Group held a meeting in Geneva in mid-July to begin discussion about a “new messaging standard” based on the idea of “authenticated shopping.” This term refers to a system in which, before receiving information about price and service options, a consumer, or a travel agent working on the consumer’s behalf, must first identify himself to the airline(s) in a manner that permits the airlines to tailor the “offer” to the personal characteristics of that traveler. IATA says it is “trying to bring the entire value chain together,” so that the consumer being assisted by an intermediary, interacts with the airline as if the consumer were in a direct channel (i.e., on the airline’s website). In the early discussions, the airlines were instructed to “not be constrained by backwards compatibility,” while also saying that the current distribution model and the new one “will exist side by side.” These developments raise many questions. Among them are whether, in the fast-changing travel distribution landscape, a collective global effort by the airlines will sweep aside a) current managed-travel community economic relationships; b) remaining visibility to fares and ancillary services to leisure and corporate customers; and c) the ability of travel managers to effectively control business travel costs, among many others. Because of the potential implications of IATA’s plans, ASTA and BTC are repurposing the September 8th session to update attendees on this strategically important initiative. This session will be highly interactive, as it is vital that input from impacted players be gathered as soon as possible.
ASTA’s Travel Retailing & Destination Expo
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SATURDAY—SEPT 8 Estonia – Positively Surprising! Come and find out about Estonia – the Best Kept Secret of Scandinavia Presented by Kristiina Ojamaa
Come and enjoy the FULL BREAKFAST, FRESH COFFEE and seminar about Estonia and find out many interesting facts why this Nordic country is quickly becoming a hip, fresh travelling destination for Americans. • • • •
The country boasts the 3000-year-old crater of an iron meteorite that influenced the religions and customs of the Baltic Sea region Estonian capital, Tallinn, has one of the most authentic Medieval Old Towns Estonian language contains about a thousand words that date back to the last ice age Our capital Tallinn has one of the most seamless wireless Internet networks in the world
Incredible India - A Destination for all Seasons & Heritage Monuments Presented by Sujata Thakur and Gajendra Singh Panwar
Discover what’s incredible about India during this comprehensive seminar offering you: • • • • • •
Opportunity for a comprehensive destination knowledge Opportunity to meet the suave tour operators from the destination Opportunity to expand your business Detailed insight about India’s heritage monuments Knowledge about India to attract clients Opportunity to promote India’s Heritage
Selling Israel to Groups and Individuals Presented by Eliezer Hod
Market categories & how you can organize groups to the most motivating destination in the world, we’ll show you: • where to find religious group leads • how to approach religious clergy with reasons to organize congregational group tours • how to find the right tour operator to meet client needs
Secrets of the Search: How to Find Anything on the Internet Presented by James Spellos
Millions of people use search engines daily to learn about almost anything. However, search engines such as Google, Bing and Yahoo have dozens of advanced capabilities of which most people aren’t even aware. With billions of information-rich websites (a number that’s growing daily), the task of finding the piece of information you require for your job is becoming even more arduous. This tech-focused session will demystify the various search tools currently available and teach you how to find exactly what you need … without wasting time. After attending this educational session, you will be able to: • understand the eight critical techniques of effective web searching • identify seven search tools beyond the standard search box • recognize how and why your search got the results it did
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SATURDAY—SEPT 8 Hispanic Caucus Sponsored by Mexico Tourism Board Opening Remarks by Olga Ramudo, President & CEO Express Travel of Miami Inc. Featured Speaker: Glenn Llopis, CEO, Center for Hispanic Leadership
The NTA-ASTA Hispanics in Travel Caucus will be a gathering of professionals, executives, organizations and thought-leaders involved in the Hispanic tourism market. Among the attendees will be Hispanic-business owners, travel professionals of Hispanic origin and businesses focused on the Hispanic market. The Caucus provides a firsthand opportunity to: • meet and connect with industry colleagues involved in Hispanic tourism • discuss trends, challenges and opportunities in Hispanic tourism • exchange strategies, insight and ideas meaningful to the marketplace • build a coalition of NTA and ASTA Hispanic tourism leaders, members and delegates
ASTA’s Travel Retailing & Destination Expo
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Sunday Sept 9 Education Seminars Microsoft: Office Can Help Actuate Your Graphics - Use Your Photos and Videos to Promote Travel Presented by Lamar Williams & Alex Cuerno
Learn from Microsoft experts how to transform photos and videos using digital painting and editing. After attending this session, you will be able to: • “paint” pictures to better promote your business • use the photosynth technique to construct a 3D view using your photos • learn editing techniques to better present your story
Power of Travel and New Actions in the Developing World Presented by Robin Tauck
One of the greatest positive forces on the world’s socio-economic status and the environment in the coming decades will be travel and tourism. The travel industry has the potential to help maintain the world’s historic and natural treasures -- the very essence of our business—and create opportunities in emerging destinations. This interactive session takes a fresh look at how an industry generating roughly 9.2 percent of global GDP and employing 235 million individuals is collaborating and stepping into action on strategies to address key sustainability issues, while creating positive economic development, jobs and cultural pride and widely contributing to poverty alleviation. This year marks the 40th Anniversary of the UNESCO World Heritage. Attendees will learn about UNESCO’s future plans at key World Heritage Sites, which new sites are due to open and public/private partnerships to assist those sites that are currently surpassing capacity levels due to rapidly expanded tourism. Participants will explore the new “Sustainable Development” dictum to protect 936 of the world’s most pristine places, and examine how the tourism industry and our clients will benefit and be part of the solution. After attending this session, you will be able to: • have a deeper understanding of new sustainability strategies for the future of global travel • understand how the U.S. travel industry is positioned for the greatest impact on developing nations • establish your own action plan for getting involved in sustainable travel
ASTA’s Travel Retailing & Destination Expo
www.THETRADESHOW.org
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SUNDAY—SEPT 9 Southern California Roundtable: The Power of Personal Relationships Moderated by Cathie Lentz-Fryer and Justin Dolan
Southern California is one of the nation’s largest travel market places. With a large number of travel professionals spread over an area extending all the way from Santa Barbara to the north, the Inland Empire & Coachella Valley to the East and San Diego to the south, we have challenges and opportunities unique to this part of the country. Join us for the ultimate networking roundtable for Southland industry professionals to talk about anything and everything that concerns us from running and marketing our business to the big issues and opportunities we have in our community. It’s a personal peer to peer discussion about our industry and our future in the southern California marketplace. After attending this session, you’ll will: • have a peer network to consult for support, new ideas and best practices • develop a better sense of an agency community and how we can work together to move our industry forward Clever Ways To Close The Sale - CLIA Certification Credit Presented by John Bateman
Everyone wants to close more sales. But how can you take your closing skills to a higher level? This CLIA seminar will clarify the mindset you need to make closing something you do for clients, not to them. And it will reveal dozens of closing strategies – some tried and true, others very much “out of the box” – that can make you a genuine close-that-sale expert. After attending this session you will: • look at the entire selling process differently integrating the close more effectively into the process • have a better idea of which closing strategies work in specific situations • have a wider repertoire of closing strategies and approaches European Quartet – Rediscover Treasures of Central Europe Presented by Michaela Claudino, Gyula Balogh, Jan Rudomina and Zuzana Vrtielova
Looking for more affordable, exciting, authentic destinations in Europe? Let’s take you on a journey to the Czech Republic, Hungary, Poland and Slovakia. Four Countries–One Melody–European Quartet. Become European Quartet Destination Specialist.
Experience How Puerto Rico Does it Better! Presented by Narciso Moreno
This seminar will showcase the top experiences that Puerto Rico has to offer: Adventure, Beaches, Exploring, Golf, History, Romance and Nightlife! Take advantage of the valuable tools to better sell Puerto Rico and the latest updates on hotel product & special events on our diverse destination. No passport is required for the United States Visitors, making our destination the most accessible island in the Caribbean. Learn how to become a PRTE and maximize the cash incentives every time you book and register your bookings.
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SUNDAY—SEPT 9 Saint Lucia, Live the Legend Presented by Lorine Charles-St Jules
A detailed presentation of the destination based on the Saint Lucia Specialist Program (P.A.S.S.) created by Recommend magazine. An overview of the island and the niche travel markets it serves along with an array of attractions, sites and culinary options, as well as new fresh tools to help sell Saint Lucia. Additionally, the presentation will feature new properties on the island that are design forward and serve a variety of markets such as romance, family and active.
Dubai Discovery Tour Presented by Jessica Herring
The proud hosts of ASTA IDE 2013, Dubai welcomes you to discover what makes us one of the most exciting and dynamic destinations in the World. You will learn more about Dubai’s wide variety of hotel choices, which local tours are most appealing to American travelers, activities that connect visitors with Dubai’s Arabian culture and news about new tourism developments. We also have an update on Emirates expanded non-stop air service to Dubai. Come with your questions and see why you should attend IDE this year!
Saxony: The Cultural Capital of Germany Presented by Shireesh Sharma
A unique cultural landscape exists in the very heart of Europe. East and West meet here. Europe is coming together here. This is the land of Bach and Mendelssohn, Wagner and Goethe, Robert Schumann and Johann Böttger. It is Saxony – the land and its people who played a huge role in bringing about the fall of Communism, It is a long story - an exciting present and an interesting future. It is that hidden treasure where nature and culture grow together. . Saxony’s 1000 year old history is also marked by over 1000 castles, palaces and gardens. World class hotels and fine dining juxtapose the baroque architecture of Saxony. Meissen porcelain, also known as “white gold”, was discovered here. If you have a desire to explore; if you enjoy following the trail of secrets from past centuries, if you wish to cherish a perfect communion of mind, body, art, culture and music, then you should take a peek at this Seminar into hundreds of years of a story of human determination. Visit www.saxonytourism.com. Qualified travel industry professionals may also submit request for a Familiarization Tour of Saxony.
VAX to the MAX - Research, Market and Sell to Maximize Profits Presented by Noel Fitzgerald and Susie Wilson
In this event, you’ll learn how to maximize your productivity and profitability using all the tools and resources found in VAX VacationAccess. Discover how easy it is to use this free online website to Research, Market and Sell perfect vacations and earn greater commissions. After attending this session, you will be able to: • research destinations, promotions, supplier policies and supplier offers • market and send customized offers for your clients using professional marketing tools • sell and upsell your customers’ vacations with the industry-leading booking platform while maximizing profits with the exclusive “Set Your Commission” tool
ASTA’s Travel Retailing & Destination Expo
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PLACE AD HERE
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Exhibitor List 1-800-Book-A-Limo Booth #2714 Julius Valino 53 E 34th St. New York, NY 10016-4332 Toll Free: 800-266-5254 Fax: 212-213-5708 julius@bookalimo.com http://www.bookalimo.com 1-800-Book-A-Limo is a leader in the executive luxury ground transportation industry with service in over 1,000 cities globally. We are proud to be the primary provider of over 250,000 travel agencies, tour operators and meeting planners worldwide!
1MinuteBooking.com Booth #2704 Shannon Fore 220 East Central Pkwy, Suite 4000 Altamonte Springs, FL 32801 shannon.fore@touricoholidays.com The #1 Booking Site for Travel Agents! 1MinuteBooking.com launched in 2000 and now services more than 4,500 travel agents. 1MinuteBooking.com provides instant access to high quality inventory for air and land accommodations, as well as state-of-the-art dynamic vacation packaging.
ABC Global Services Booth #2617 Patti Free 6400 Shafer Ct, Suite 225 Rosemont, IL 60018 Tel: 312-462-1988 Fax: 312-234-0545 Toll Free: 1-800-722-5179 pfree@abcglobal.travel www.abcglobal.travel With more than three decades of travel industry leadership, ABC Global Services provides comprehensive hotel solutions and unmatched personalized service to travel consultants worldwide. ABC’s customer base spans traditional mid-size agencies, agency groups, athome agents, and corporate travel departments in both corporate and leisure markets.
Aberdeen Tours Booth #2308 Crystal Phu 7740 E. Garvey Ave. Suite A Rosemead, CA 91770 Tel: (626) 280-8206 crystal.phu@aberdeentours.com Aberdeen Tours has provided quality tours to global destinations for 20 years. Aberdeen Tours specializes in China and SE Asia, while our partner, Indochina Travel Services specializes in SE Asia especially Vietnam, Cambodia, Laos and Myanmar. Our staff has many years of experience and knowledge in Asian travel and we have well thought out itineraries, low
prices and high customer satisfaction. We’ve established a solid reputation among our travelers and travel agents as being committed to meeting the highest of standards.
Adventures in Brazil Booth #2716 Adventures in Brazil (AIB) offers passionate travelers an opportunity to experience the natural and cultural wonders of Brazil through the eyes of a native Brazilian. Our trips guide travelers off the tourist-beaten path, providing authentic and culturally rich encounters.
African Wildcats Adventures Safaris Ltd Booth #2628 Hamadi Ngarulya Njoroge Magiwa Estate, 10 a. Nairobi, Kenya Tel: +254 722 748 935 Fax: +254 20 2712806 adventure@wildcatssafaris.com www.wildcatssafaris.com African Wildcats Safaris is an African-owned company with staff drawn from 7 of Kenya’s 42 language groups. WE are fully licensed in Kenya by the Ministry of Tourism. There are many safari companies in Kenya that will give you adventure travel in Africa; however, African Wildcats Safaris stands out because of our highly trained and courteous staff, our personal service, our commitment to conservation, and out quality means of transportation. The combination of these factors will ensure that your adventure travel in Africa is as memorable as the amazing animals and landscapes we will show you.
Airberlin Group, Air Travel Marketing Services, Inc. Booth #2318 Sabine Engelbrecht 1040 Ave of the Americas, 14th Floor NEW YORK, NY 10018-3736 Tel: 212-754-1084 Sabine.Engelbrecht@atmusa.net www.airberlin.com Airberlin is Germany’s 2nd largest airline with nonstop flights to Berlin and Düsseldorf and convenient connections all over Europe. With its award-winning service and a fleet that is among the youngest in Europe, Airberlin provides great value.
Amadeus North America, Inc. Booth #2719 3470 NW 82 Avenue, Suite 1000 Miami, FL 33122 Toll Free: 1-888-AMADEUS salesinquiries@amadeus.com www.amadeus.com
Amadeus is the chosen technology partner for providers, sellers, and buyers of travel. We focus on building and maintaining mutually beneficial long-term relationships and bringing the latest technology advances to you.
travel arrangements and incoming services for clients traveling to India, Nepal, Bhutan, Tibet, Sri-Lanka and Maldives for leisure trips, special interest tours, MICE or be it any spectrum of travel.
AMERICAN EXPRESS OPEN Booth #2408
ASTA Booth #2829
Richard Dreizen 200 Vesey Street New York, NY 10285 Tel: (212) 640-2000 Fax: 212.640.4000 richard.dreizen@aexp.com WWW.OPEN.COM
Pam Bonin 1101 King St, Ste200 Alexandria, VA 22314 Tel: (703) 739-8709 pbonin@asta.org www.asta.org
American Express Business Cards give you access to benefits and can help you save money, gain control over your business expenses and earn valuable rewards.
ASTA is the world’s largest association of travel professionals. Members include travel agents and the companies whose products they sell such as tours, cruises, hotels, car rentals, etc. We’re the leading advocate for travel agents, the industry and the traveling public.
Amtrak Booth #2934
ASTA - Kenya Chapter Booth #2328
Scott Rebre 30th Street Station, Philadelphia, PA 19104 rebres@amtrak.com www.amtrak.com As the nation’s intercity passenger rail operator, Amtrak connects America in safer, greener and healthier ways. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day.
Anchorage Convention & Visitors Bureau Booth #2437 Nancy Klinski, CTC, DS 524 W Fourth Ave, Anchorage, AK 99501 Tel: (907) 276-4118 Fax: 907-278-5559 Toll Free: 800-446-5352 nklinski@anchorage.net Anchorage, Alaska is a dream destination. We have mountains, glaciers, wildlife, hiking, biking, walking trails, the Anchorage Museum, the Alaska Native Heritage Center, the Alaska Zoo, more than 8,000 hotel rooms and extraordinary Alaska dining options.
Apollo Voyages Pvt. Ltd Booth #2401 Harminder Saini 36, Yashwant Place, Chanakyapuri, New Delhi, India Tel: +91 11 2410544 Fax: +91 11 26872517 apollovoyages@usa.net www.apollotourstoindia.com
PO Box 15976 00100 Nairobi, Kenya www.astakenyachapter.org The gateway to the leading and most experienced tour operators for the famous safaris, adventures, mountain climbing, air travel and beach holidays in Kenya. Members will undertake your safari requirements precisely as arranged; be it corporate clients, special incentives, family, groups or individuals.
Auto Europe Booth #2414 39 Commercial Street Portland, ME 04101 Toll Free: 800-223-5555 www.autoeurope.com For over 56 years, Auto Europe has been a leader in worldwide car rental services to include over 8,000 car rental locations in over 130 countries worldwide. Other services include scheduled air, worldwide hotels, transfer services, mobile phone and GPS rentals.
Avis Budget Group Booth #2605 1000 Elmhurst Road Elk Grove, IL 60007 www.avis.com, www.budget.com Avis and Budget offer great solutions for agencies looking for a premium or value car rental experience for their customers. Look at the new programs at the show including our Cool Car Collection, Green Iniative, WHERE2 and Gift Certificates.
Apollo Voyages has over 22 years of experience in offering innovative tour packages, ground
ASTA’s Travel Retailing & Destination Expo
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Avoya Travel / American Express Booth #2406 Lauren Tait 5201 Blue Lagoon Drive, Suite 900 Miami, FL 33126 Contact@JoinAvoya.com Avoya Travel / American Express is the only Host Agency offering your independent travel business a Path to Success with New Clients from Live Leads, an established reputation, increased income potential, training and specialization, award-winning technology, and competitive consumer advantages.
Bamboo Hut Safaris Ltd Booth #2628 Sherry Xie China Centre 3rd Ngong Road Box 30239-00100, Nairobi, Kenya Tel: +254 20 2623933 Fax: +254 20 2711578 longrennairobi@gmail.com www.longren.com Bamboo Hut Safaris Ltd is a Kenya registered limited company dealing with hotel booking, air tickets and car hire. WE are a member of IATA, KATO and KATO. Our strong team and senior tour and travel consultants have cemented an excellent reputation in our Far East Market. We now want to extend our business to the US and other territories.
Berkely Aon Booth #2715 Paula Cartagena 300 Jericho Quadrangle
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Jericho, NY 11753 Tel: (516) 342-2636 Fax: 516-294-1821 Toll Free: 800-803-1213 paula.cartagena@aon.com www.berkely.com Aon Affinity Berkely Travel, a leading provider of specialty insurance products since 1985, provides a comprehensive, worldwide general and professional liability policy to 8,000 travel companies, including many ASTA members.
Biggest Loser Resort Booth #2920 Jeff Roberts 290 W. Fitness Way Ivins, UT 84738 Tel: 435- 673-6600 jroberts@biggestloserresort.com Our affordable, results-oriented, weight loss wellness program provides guests with a unique and life-changing experience. Our minimum oneweek stay program encourages and empowers people to achieve balance in their lives through fitness, nutrition, education, relaxation and community camaraderie.
Bonny Himalaya Treks & Expedition (P) Ltd. Booth #2306 Bhai Kaji Tamang Tridevi Marg - 29, Thamel Kathmandu, Nepal Tel: +97 14423049 Fax: +97 14425271 info@bonnyhimalaya.com www.bonnyhimalaya.com
Bonny Himalaya Treks & Adventure Travel is one of the most experience, well hospitality, great services A to Z travel solution organization in Nepal, India and Tibet. Please join our adventure travel for lifetime experience
Brazil - Brazilian Tourist Board Booth #2521 Patrick Ramos SCN Quadra 02 - Bloco G Brasilia, DF 70712-907 Brazil Tel: 55 61 2023 8888 Fax: 55 61 2023 8660 eventos@embratur.gov.br www.braziltour.com Embratur’s main work is to promote the Brazilian tourist destinations and products abroad, implementing the marketing plan for Brazilian tourism; defining and executing a promotional action policy to support the trading of touristic products.
Broad Band Safaris Ltd Booth #2628 Kenneth Masika Lonhro House, 1st Floor Box 19217-0050, Nairobi, Kenya Tel: +254 722787704 masika@broadband.co.ke www.broadband.co.ke Broadband Tours & Safaris was incorporated in 2007 and has continued to grow making a positive mark on inbound tourism in Eastern Africa. A locally owned company in Kenya, we have the advantage of being a member of this well established tourism circuit, while retaining a personal touch of a small company representing
quality and service excellence. Our services include a range of sightseeing and special interest excursions: train travel, African safaris, regional and domestic flights, fly/drive packages, transfers, professional meet-and-assist services, car hire, conferencing and more.
C. Del Bianco Viagens E Turismo LTDA Booth #2521 Cluadio Del Bianco Rua Francisco SÁ, 23 SL 1106 – Copacabana – Rio De Janeiro Phone / Fax: (21) 2523-2630 / (21) 2523-8255 claudiodelbianco@delbianco.com.br www.delbianco.com.br Del Bianco T.O. is an inbound tour operator with more than 15 years experience in the market. Counts with a network of competitive, professional representative offices throughout South America offering quality services coupled with competitive rates.
C&H International Booth #2816 4751 Wilshire Blvd ste 201 Los Angeles, CA 91770 Tel: (323) 933-2288 Fax: 323-939-2286 Jeffrey.gundlach@cnhtravel.com www.cnhintl.com/ C&H International is your leading air consolidator. With 20 locations nationwide and over 300 dedicated employees, we take pride in our 30 year history of incomparable service to the travel community. C&H carries contracts to represent over 80 airline partners.
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California Tours, Inc Booth #2838 William Kim 500 Sutter St. Ste. 823 San Francisco, CA 94102 Tel: 415-393-4211 Fax: 415-393-4217 bill@california-tour.com www.california-tour.com California Tours is a full service destination management company and tour operator. We provide cost effective services from New York, Boston, Washington D.C., Philadelphia, Las Vegas, San Francisco, Los Angeles, Chicago and San Diego for business, leisure and student travelers. For independent travelers and groups, we offer customized vacation packages and tours throughout the major cities in North America.
Cash-In Club Booth #2601 600 Corporate Park Dr. St. Louis, MO 63105 cashinclub@ehi.com www.cashinclub.com Cash-In Club is an agent rewards program that awards points for every qualified booking with Alamo Rent-A-Car, Enterprise Rent-A-Car and National Car Rental. Points can be redeemed for various American Express -branded reward cards.
Caucasus Travel Booth #2629 Gvantsa Razmadze 22 Peritsvaleba str. 0103 Tbilisi, Georgia Tel: +995 32 2987400 Fax: +995 32 2987399 marketing@caucasustravel.com www.caucasustravel.com Caucasus Travel is an incoming tour operator specializing in Cultural and Adventurous tours for groups and independent travelers to South Caucasus countries: Georgia, Armenia and Azerbaijan since 1991. The company is the first private enterprise in incoming tourism business in Georgia.
CCRA Travel Solutions Booth #2823 Liz Badras HDQTRS - P.O. Box 7254 Ft. Worth, TX 76111 liz.badras@ccra.com www.ccratravel.com CCRA is a leading travel industry supplier of services, matching travel suppliers with travel agents for over 15 years. CCRA partners with over 180,000 hotels worldwide to package net and commissionable preferred rate plans for full-service and independent travel agents.
Changi Airport Group (Singapore) PTE LTD Booth #2423 Peiwen Sim Singapore Changi Airport PO Box 168 Singapore 918146 Tel: +65 6541 2868 Fax: +65 6542 5390
sim.peiwen@changiairport.com www.changiairport.com www. changiairportgroup.com Changi Airport is the world’s most awarded airport having garnered more than 390 accolades since it opened in 1981. It handled more than 46 million passenger movements in 2011, an annual record. Today, it serves some 100 airlines flying to over 210 cities in about 60 countries and territories worldwide.
Club Med Booth #2638 Graeme Laudenslager 6505 Blue Lagoon #225 Miami, FL 33126 Tel: 310- 779-0918 graeme.laudenslager@clubmed.com www.clubmed.com With resorts in 80 of the most breathtaking destinations around the world, Club Med promises you a personalized vacation for the entire family, amid refinement and generosity. Discover a new Club Med that’s the perfect choice for any vacation.
Coast Casinos Booth #2839 Four affordable Resorts that offer the Las Vegas group experience without the premium prices. Sam’s Town, Suncoast, The Orleans and Gold Coast all offer delightfully distinctive environments for conducting conventions, meetings and banquets in Las Vegas. Dedicated to friendly hospitality.
Crane Tours & Travel Ltd Booth #2328 Mr. Joshua Hallonda PO Box 51391-00200 Occidental Plaza 3rd Floor, Muthithi Road Westlands Tel: + 3741513/3748157 Fax:- +254 20 3749158 crane@africaonline.co.ke www.cranetravels.com Crane Tours & Travel Limited is Tour Operator Specialist in Tours to Kenya, Tanzania, Uganda, South Africa Ethiopia, Egypt and West Africa. Also offers Honeymoon Packages to Seychelles, Zanzibar and Mauritius. With very competitive hotel and Lodge Rates in East Africa .
Cruise Lines International Association Booth #2540 Louise Raymond 910 SE 17th Street, Suite 400 Ft. Lauderdale, FL 33316 www.cruising.org CLIA represents 26 member lines participating in regulatory/policy development, while promoting the desirability of cruising and the services of thousands of CLIA travel agency and agent members. CLIA is a leader in travel agent training, education and travel agent Certification.
Tel: 800- 892-3928 Fax: 954-958-3693 recruitment@wth.com www.cruiseonefranchise.com Celebrating 20 and 30 years in business respectively, CruiseOne is ranked in the top 1% of all franchises worldwide and Cruises Inc. is the industry’s original host agency. As part of World Travel Holdings, we are the world’s largest seller of cruise vacations. Join our growing family!
Cuba Travel Services, Inc. Booth #2535 300 Oceangate, Suite 910 Long Beach, CA 90802 Tel: (800) 963-2822 Cuba Travel Services, Inc. is licensed by the U.S. Treasury Department of Office of Foreign Assets Control as an authorized Travel Service Provider specializing in travel to Cuba.
Czech Tourism - North America Booth #2325 Michaela Claudino 1109 Madison Avenue New York, NY 10028 Tel: 212- 288-0830 Fax: 212-288-0971 palkova@czechtourism.com www.czechtourism.com CzechTourism is a government agency promoting the Czech Republic abroad as a tourist destination to the consumer, trade and media. Czech Republic is not only Prague! Come to learn more about the relaxing spas, historical UNESCO sites, unique castles, beautiful national parks, and the local cuisine!
Depth of Africa Safaris Ltd Booth #2628 Kenneth Kiagiri Kimathi House, Ground Floor Kimathi Street, Nairobi, Kenya Tel: +254 20 2675537 info@depthofafricasafaris.com www.depthofafricasafaris.com Incorporated in 1997, Depth of Africa Safaris Ltd has experience in providing professional safaris and travel services to a diverse clientele. We have successfully carried out many safaris for different group sizes and destinations in Kenya, Uganda, Tanzania and Rwanda. Capitalizing on the accumulated experience of our staff, we provide full-cycle services ranging from a simple 1-night safari to a complex 22 nights grand East African explore adventure.
Dollar Thrifty Automotive Group, Inc. Booth #2702
CruiseOne Booth #2537
www.thrifty.com www.mydailydividends.com 5310 East 31st Street Tulsa, OK 74153 Tel: 1-800-800-4000 Toll Free: 1-800 Thrifty www.dollar.com
Tim Courtney 1201 W. Cypress Creek Road, Suite 100 Ft Lauderdale, FL 33309
Dollar Thrifty Automotive Group, Inc. is headquartered in Tulsa, Oklahoma. The Company’s brands, Dollar Rent-A-Car and Thrifty Car Rental, serve value-conscious travelers worldwide. The brands operate in
virtually all of the top U.S. and Canadian Airport markets.
Dominican Republic Tourism Board Booth #2636 Wendy Justo 848 Brickell Ate, Suite 787 Miami, FL 33131 wendy_justo@yahoo.com www.godominicanrepublic.com Tourism office representing the Dominican Republic in the U.S.
Dubai Tourism Booth #2515 Jerad Bachar 215 Park Avenue South, 10th Floor NEW YORK, NY 10003 Tel: 9-714-282-1111 jbachar@dubaitourism.ae Experience for yourself how mystical desert adventures, sumptuous luxury, bustling markets, ancient culture and modern accommodations will take your clients’ breath away and far exceed their (and your) expectations. Stop by and register to see Dubai for yourself at ASTA’s International Destination Expo this April.
Dubrovnik Riviera & Islands Tourist Board Booth #2416 Ivona Bijac Nikolic Vukovarska 24 Dubrovnik, 20000 Croatia Tel: 0038520324999 Fax: 0038520324224 info@visitdubrovnik.hr www.visitdubrovnik.hr A regional tourist organization for promoting and creating the identity of the Dubrovnik & Nepetva County region tourism and raising the overall quality of tourist services offered.
Düsseldorf Marketing and Tourismus GmbH / DUS International Airport Booth #2318 Rainer Perry 934 8th Ave, 2B New York, NY 10019 Tel: 212- 957-6653 perry.r@duesseldorf-tourismus.de Düsseldorf Marketing & Tourism’s US Office in NYC representing both city and airport of Düsseldorf, Germany. Providing information, marketing materials, FAM tours, for North American tour operators, agents, press. Promoting Düsseldorf city as excellent new leisure destination and Düsseldorf International Airport (DUS) as new generation hub for Germany and Europe itineraries.
ASTA’s Travel Retailing & Destination Expo
www.THETRADESHOW.org
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DVM Global Services, Inc. Booth #2705
holidays to Kenya, Tanzania, Uganda and Rwanda along with beach holidays to Zanzibar, Seychelles, Mombasa, Malini and Lamu
Lisa Dunham 17047A Boca Club Blvd Suite 122B Boca Raton, FL 33487 worldbrowse@aol.com
Estonian Tourist Board, Enterprise Estonia Booth #2315
DVM Global is the originator of WORLDBROWSER, an interactive and classified encyclopedic guide to tourism sights and attractions worldwide. This is a groundbreaking new resource for the travel professional, a first of its kind.
Eirth Systems Booth #2706 Jim Wilson 13455 Cutten Road Suite 1A, Houston, TX 77069 United States Tel: 1-702-900-0554 Jim.wilson@eirth.com Eirth provides a global payment platform, gateway and reporting engine to bridge online transactions between Chinese UnionPay cardholders and U.S. merchants. Eirth sets-up merchants to accept the UnionPay card and performs inverse marketing within China to drive cardholder traffic.
Ensemble Travel Group Booth #2541 Colleen Conley 29 West 36th Street, 8th Floor New York, NY 10018 Toll Free: 212-545-7460 Fax: 212-545-7428 cconley@ensembletravel.com www.joinensemble.com Ensemble Travel Group, founded in 1968 as Greater Independent Association of National Travel Services (GIANTS), is a proactive, ownerinvolved international travel agency network of approximately 850 members in U.S. and Canada. To learn more, visit www.joinensemble. com or call (212) 545-7460.
Erco Travels Pvt. Ltd. Booth #2401 Ravi Gusain F 204-206 Ashish Complex, LSC, Mayur vihar Ph-1 Delhi, India Tel: +91 11 45329900 Fax: +91 11 45329900 ravi@ercotravels.com www.ercotravels.com Renowned DMC based in New Delhi with branches in Mumbai and Goa. Offering services in India, Nepal, Bhutan, Tibet and Srilanka. Specialised in handling Cultural, historical, spiritual tours.
Essenia Safari Experts Ltd Booth #2628 Paul Mbugua PO Box 53970-00200 Nairobi, Kenya Tel: +254 20 3500623 contact@esseniasafaris.co.ke www.esseniasafaris.co.ke Essenia Safari Experts Ltd is a tour/safari outfitter based in Nairobi. We organize ecofriendly guided wildlife and cultural safari
Kristiina Ojamaa Lasnam e 2 Tallinn 11412, Estonia Tel: 003726279778 Fax: 003726279701 Kristiina.Ojamaa@eas.ee www.visitestonia.com Estonia is a country of beautiful contrasts: a medieval old town dating back to 13th century in our capital, Tallinn - combined with pristine and untouched nature, wild animals, thick forests and unique bogs – all only a few miles outside the city.
European Quartet (Czech Republic, Hungary, Poland, Slovakia) Booth #2325 Jan Rudomina 5 Marine View Plaza, Suite 303B Hoboken, NJ 07030 Tel: 201- 420-9910 jan.rudomina@poland.travel www.european-quartet.com The four neighboring countries: Czech Republic, Hungary, Poland and Slovakia - an European Quartet are united by their shared attributes of warm and welcoming people, spectacular scenery, a formidable roster of art and architectural treasures, vibrant cities, imposing castles, spas and much more.
European Tours Booth #2317 Peggy Hoffner 1810 W. Burbank Blvd., Suite 250 Burbank, CA 91506 Tel: 818- 748-2240 Fax: 818-748-2901 Toll Free: 800-882-3983 peggy@europtours.com www.EuropTours.com European Tours is your FIT travel expert to Europe. Specializing in customized travel packages to Turkey, Greece, Italy, Spain, France, UK, Germany, Switzerland, Israel and Egypt. Visit our TRAVEL AGENT ONLY website at www. EuropTours.com.
Georgian National Tourism Administraion Booth #2629 Natalie Mchedlishvili 4, Sanapiro Str. Tbilisi, 0105 Georgia Tel: (995 32) 243 69 99 Fax: (995 32) 243 60 87 nmchedlishvili@gnta.ge www.georgia.travel Georgia, located at the crossroads of Europe and Asia, is a combination of uniqueness and diversity. The country, known as the cradle of wine offers Caucasus mountain range, Black Sea coastline, curative climate and mineral waters, national parks and UNESCOWorld Heritage Sites.
German National Tourist Office Booth #2318
Greater Miami Conv. & Visitors Bureau Booth #2939
Maggie Burnside 1334 Parkview Ave, Suite 300 Manhattan Beach, NY 90266 Tel: 310- 545-1350 Fax: 310-5451371 maggie.burnside@gntolax.com www.germany.travel
Linda Stilmann 701 Brickell Avenue, Suite 2700 Miami, FL 33131 Toll Free: 800-933-8448 Fax: 305-539-2985 linda@gmcvb.com www.miamiandbeaches.com
The German National Tourist Office (GNTO) is the central sales, marketing and public relations organization for Germany as a tourist destination.
The world’s premier playground, Miami offers visitors the best of all worlds — a rare destination where the cutting edge of urban chic co-exists with the beauty and splendor of a tropical paradise. Great year round weather and top-ranked beaches.
Glory Tours & Safaris Ltd Booth #2628 Tufayne Mangal Westlands Business Park 6th floor Chiromo Lane PO BOX 66969, Nairobi Kenya Tel: +254 20 8000415/6 holidays@glorysafaris.com www.glorysafaris.com A DMC specializing in East African Holiday packages where we handle wildlife safaris, beach holidays, mountain climbing, bird safaris, gorilla tracking, activity packages, golf safaris, honeymoon packages and so much more. All driver/guides hold Bronze Medals with ‘Kenya Professional Safari Guide Association” and we highly emphasize customer satisfaction with competitive rates.
Gran Melia Golf Resort Puerto Rico Booth #2507 Jose Iturregui 200 Coco Beach Blvd. Rio Grande, 00745 Puerto Rico Tel: 787-657-1040 Fax: 787-657-1060 josei@granmeliapr.com www.granmeliapr.com Against the backdrop of El Yunque rainforest, the villas and pavilions of Gran Meli rise from an oceanfront landscape of gardens, pathways and pools. Structure your days around championship golf on two adjacent courses or the multi-court tennis center. Lounge poolside or indulge in the renowned YHI Spa.
Grand Canyon Tour and Travel Booth #2835 Kevin Streit, CSTP, CTC, CTIS 3014 South Rancho Drive Building A Las Vegas, NV 89102 Tel: (702) 655-6060 Fax: 702 655 7535 Toll Free: 800 422 6966 kstreit@consultksa.com www.grandcanyontourandtravel. com
Gyro Travel Agency Ltd Booth #2328 Rosemary Jane Wamboi PO Box 53364-00200 Consolidated Bank House Ground Floor, Loita Street Nairobi, Kenya Tel: +254 20 340188 Gyro09@gmail.com
Hahn Air USA Booth #2713 333 South Seventh Street, Suite 2270 Minneapolis, MN 55402 Tel: 651- 335-9463 Fax: 612-886-2492 Toll Free: 855-HAHNAIR www.hahnair.com Established as the ticketing expert worldwide and operating the industry’s leading universal e-ticketing platform, Hahn Air’s mission is to connect 100,000 travel agencies worldwide through every GDS or the internet, with all technically capable airlines of the world.
Hawaii Visitors and Convention Bureau Booth #2821 Christina H. Aldanese 2270 Kalakaua Ave, Suite 801 Honolulu, HI 96815 Tel: (808) 923-1811 Fax: 808-924-0289 caldanese@hvcb.org www.agents.gohawaii.com Working closely with the Hawaii Tourism Authority, the Hawaii Visitors and Convention Bureau is a nonprofit organization whose sole purpose is to promote our islands to travelers throughout North America.
Grand Canyon Tour & Travel features guaranteed, scheduled departures to the Grand Canyon’s South & West Rims as well as Hoover Dam. New tours include 2 night tours of Las Vegas and day tour to Zion National Park.
ASTA’s Travel Retailing & Destination Expo
www.THETRADESHOW.org
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Hertz Corporation Booth #2819 Sara Gruber 225 Brae Boulevard, Park Ridge, NJ 07656 Tel: 310-568-6481 Fax: 866-333-9339 sgruber@hertz.com www.hertz.com
Journeys, Soft Adventure, Charter Operations, Cruise handling, Museum tours, Educational trips, and Wellness holidays. Our Area in the South Asia region extend into the tourism friendly countries of Nepal, Bhutan Maldives and Srilanka.
Howard Johnson Ponce Booth #2507
Hertz, the world’s leading vehicle renting organization, operates from approximately 8,100 locations in 147 countries worldwide. Hertz is the largest general use car rental brand in the world, and the number one airport car rental brand in the U.S.
Eileen Rivera 103 Turpeaux Ind. Park Mercedita, 00715 Puerto Rico Tel: 787-841-1000 Fax: 787-841-2560 erivera@priwyndham.com www.hojo.com
Holiday Inn Mayaguez & Tropical Casino Booth #2507
Closer to town, this fantastic hotel is the perfect place to stay to savor what this city has to offer. The ideal family hotel, with kid’s suites, home office suites with free high speed Internet, game room and great rates.
Belkis Ramos 2701 HWY 2 Mayaguez, 00680-6328 Puerto Rico Tel: 787-833-1100 Fax: 787-833-1300 bramos@hitcmayaguez.com www.holidayinn.com/mayaguezpr The perfect place to start your western tour of the island. From here you can drive to an incredible water park, bowling alleys, golf courses, and some of the best beaches in the Caribbean. Fantastic rooms, great service, great fares, and a dynamic casino to test your luck.
Holiday Inn Ponce & Tropical Casino Booth #2507 Lizmarie Rodr guez 3315 Ponce By Pass Ponce, 00728-1502 Puerto Rico Tel: 787-844-1200 Fax: 787-841-8683 lrodriguez@hitcponce.com www.holidayinn.com/ponce A land mark in southern Puerto Rico, Holiday Inn Ponce, with its awesome view of the city and the Caribbean Sea, has it all: fantastic facilities, great food and a lively casino. Located within a short drive to all the good things Ponce has to offer.
Horizon Travel Worldwide Booth #2401 Rajinder Singh 216 A/4, Gautam Nagar New Delhi, India Tel: +911141741411 Fax: +9141640605 Toll Free: 001 866-589-1022 rajinder@horizontravelworldwide. com www.horizontravelindia.com HORIZON WORLDWIDE is a premier travel company headquartered in New Delhi, India. We offer the complete range of services associated with vacationing and travel in the Indian Sub-continent. Our core focus is Leisure Travel and Destination Management. We are committed to providing quality services with immaculately planned trips that reflect our years of hands-on experience and in-depth product research & knowledge. Through our partners tour operators World-wide, caters to the travel needs of varied business segments & Individual Travel, Group Travel, MICE, Luxury Travel, Rail
Hungary National Tourist Office Booth #2325 Maria Rachidi 450 Seventh Avenue, Suite 2601 New York, NY 10123 Tel: 212- 695-1221 Fax: 212-695-0809 rachidi@gotohungary.com www.gotohungary.com Hungary is the size of Indiana situated in Central Europe. The country where 2000 year old Roman ruins and 400 year old Turkish monuments can be found side by side, hundreds of therapeutic mineral springs gush up from the depths.
IATAN Booth #2936 Tom Greenway 703 Waterford Way, Suite 600 Miami, FL 33126 Toll Free: 877-734-2826 Fax: 305-264-8088 greenwayt@iata.org www.iatan.org IATAN is the Key to Global Recognition for US Travel Professionals. IATAN’s unique programs are geared to the US travel industry, adding value to traditional, corporate and home-based agencies, independent contractors, meeting planners and other travel intermediaries.
Iguassu Falls Booth 2521 Célia Andrade Av. das Cataratas, 2330 - Vl Yolanda. Foz do Iguaçu - PR – Brasil Phone / Fax: +55 45 2105 8108 celia.mkt@pmfi.pr.gov.br www.iguassuworldsdestination.com Unforgettable natural beauties, world-famous tourist attractions, diverse culture and eco adventure tours come together to make up a unique setting framed by the larger cluster of waterfalls on the planet: The Iguassu Falls, located in the Iguassu National Park and one of the New Seven Wonders of the World. In addition, there are many others sightseeing like Itaipu Hydroelectric Power Plant, Three Frontiers Landmark, Bird Park, and also diversity of gastronomy, stores for all tastes, excellent hotel and event structure.
IHG - InterContinental Hotels Group Booth #2717 Marie VanDervoort Three Ravinia Drive Suite 100 Atlanta, GA 30346 Tel: 614- 284-9574 marie.vandervoort@ihg.com www.ihg.com Great Hotels Guests Love: Representing InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Holiday Inn Express, Holiday Inn Resort, Holiday Inn Club Vacation, Crowne Plaza Hotels & Resorts, HUALUXETM Hotels & Resorts, Hotel Indigo, EVENTM Hotels, Staybridge Suites and Candlewood Suites
Image Tours, Inc. Booth #2402 Justin Osbon 2828 Kraft Ave SE Grand Rapids, MI 49512 Toll Free: 800-968-9161 Fax: 616-957-0103 Justin@imagetours.com www.imagetours.com Escorted tour operator specializing in Europe since 1939. We provide “Superior value with a personal touch”. We offer a wide variety of tours including our Heart of Europe, the perfect tour for first time Europe travelers.
India Exotica Travels Pvt. Ltd Booth #2401 Manoj Sharma 160, Vardhman Crown Mall, Sec 19, Dwarka, New Delhi, 110075 India Tel: +9810411258 www.indiaexotica.in Remote country travel specialist, shocasing the living cultures of India, off the beaten track photography trips, eco friendly village exploration, Himalayan valleys
India Tourism Los Angeles Booth #2401
directorgs@indoasiatours.com www.indoasia-tours.com INDO ASIA LEISURE SERVICES LIMITED was founded in February’ 87 by a dedicated group of professionals experienced in every facet of tourism in the Indian sub-continent and each with more than three decades of experience behind them. We use our knowledge and experience to make every trip “the best” for your valued customers.
Insight Vacations Booth #2307 555 Theodore Fremd Avenue, Suite C204 Rye, NY 10580 Tel: (800) 582-8380 Fax: 877 817 5020 Toll Free: 800 582 8380 contactus@insightvacations.com www.insightvacations.com For over 30 years, Insight Vacations has been the leader in premium escorted tours and cruises to Europe, the Eastern Mediterranean, Canada and the United States.
Insure America Booth #2935 1145 Clark St Stevens Point, WI 54481 Toll Free: 866-375-3838 Fax: 715-342-3542 www.insureamerica.com Insure America, a member of the Noel Group of companies, is owned and operated by John Noel and provides customized errors and omissions coverage for the travel industry.
International Currency Express, Inc. Booth #2404 Noe Rosales 427 N. Camden Drive, Suite G Beverly Hills, CA 90210 Tel: 310- 278-6628 Fax: 310-278-6410 Toll Free: 888-278-6628 Noe.Rosales@foreignmoney.com www.foreignmoney.com
Annabella Arya 3550 Wilshire Blvd #204 Los Angeles, CA 90010-2401 Tel: 213- 380-8855 Fax: 213-380-6111 Toll Free: 1-800-422-4634 indiatourismla@aol.com www.incredibleindia.com
We are the nation’s premier retailer of foreign currency, servicing clients nationwide. Our telephone or online services will help agents to offer foreign currency to clients and provide income for the agency. Our rates are competitive and our services flexible.
Agency responsible for the development and promotion of Tourism in India. Find a travel experience that is yours alone. Discover what’s Incredible about India!
Kelly Hagan 455 Business Drive, Suite 100 Horsham, PA 19044 Tel: 215- 259-7000 Fax: 215-259-7302 khagan@lsaweb.com www.interpretravel.com
Indo Asia Leisure Services Limited Booth #2401 Gajendra Singh Panwar Indo Asia House, 56, Institutional Area, Sector -44 Gurgaon, 122002 Tel: +91-124 - 4534500 -6 Fax: +91 11 0124 - 4534585
Interpretravel Booth #2814
The Travel Team will showcase INTERPRETRAVEL, its recently launched mobile app for the iPhone and Android. INTERTPRETRAVEL will allow travelers to access a live interpreter in various languages, eliminating the unnecessary expenses, inefficiencies and conflicts caused by global language barriers.
ASTA’s Travel Retailing & Destination Expo
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Israel Government Tourist Office Booth #2329 Osnat Heilweil 11766 Wilshire Blvd. #1600 Los Angeles, NY 90025 Tel: 323- 658-7463 Fax: 323-658-6543 osnath@imot.org www.goisrael.com The Israel Ministry of Tourism promotes travel and tourism to Israel through advertising, public relations, the internet and diverse marketing activity. It encourages Israel tourism through travel agents, tour operators and its 24/7 information center. To learn more, visit www. goisrael.com
Itravelafrica.com Booth #2331 1st Floor Block D The Pavillion 12 Wessels Rd Johannesburg, 2146 South Africa Toll Free: 877-778-8436 Fax: 00 27 11 234 5090 gary@itravelafrica.com www.itravelafrica.com For 139 years Africa’s largest tour operator in 56 African countries, Indian, Atlantic Ocean Islands. Luxury Safaris, Group, Adventure, Budget Holidays, MICE, Tailor Made Itineraries, Private Jets, Yachts, Villas, Hunting, Fishing. Regional offices Johannesburg, Victoria Falls, Mauritius, Nairobi, Arusha, Accra.
Japan National Tourism Organization Booth #2432 Yoshinobu Ota 340 E. 2nd Street, Suite 302 Los Angeles, CA 90012 Tel: 213- 487-4525 Fax: 2136236301 info@jnto-lax.org www.japantravelinfo.com Japan, a country that perfectly blends the ancient with the modern, invites visitors to a unique experience only Japan can offer. The Japan National Tourism Organization promotes inbound tourism to Japan by providing information to those interested in Japan travel.
JAX FAX Travel Marketing Magazine Booth #2712 Doug Cooke 52 W Main St Milford, CT 06460 doug@jaxfax.com www.jaxfax.com Monthly travel trade magazine featuring destination articles as well as thousands of listings of consolidator airfares and tour packages worldwide. Each issue also features: full page maps, fam trips, special interest and charter airline directories and supplier contacts.
Lake Nakuru Lodge Booth #2628
Lindner Hotels Booth #2318
meetings, incentive and events management (MICE). We make every effort to deliver great experiences to our clients.
Joseph Muya PO Box 561 Nakuru, Kenya Tel: +254 51 850228/850518 Fax: +254 51 216250 lakenakurulodge@wananchi.com www.lakenakurulodge.com
Emanuel-Leutze Str. 20 Duesseldorf, 40547 Germany Tel: +49 211 5997 1091 info@lindner.de www.linder.de
NACTA Booth #2619
Lake Nakuru Lodge is an African Safari accommodation in Kenya. Within a wonderland which lies in the heart of one of Kenya’s most densely animal populated wetland national parks (Ramsar Site), only two hours leisurely drive on first class roads from Nairobi through some of the most exciting scenery to be seen anywhere in Africa.
Las Vegas Convention & Visitors Authority Booth #2603 Kelly Messina 3150 Paradise Rd Las Vegas, NV 89109 Tel: 702- 892-0711 Fax: 702-892-2906 kmessina@lvcva.com www.lvcva.com Beyond the 24-hour-a-day casino excitement, Las Vegas offers some of the best restaurants, the most unique entertainment options and the greatest variety of resort accommodations in the world.
Leisure Connect Booth #2400 Tracy Schiller 275 Madison Ave. 4th Fl New York, NY 10016 Tel: (212) 300-5340 Fax: 212-878-6637 Toll Free: 877-881-8651 tracyschiller@leisureconnect.com www.leisureconnect.com Say goodbye to prohibitive ticket broker pricing, you now have a theatre ticket service you can sell! Established to better service travel agents, we offer special rates and cancellation privileges for Broadway, London and Las Vegas and pay 10% commission.
Liberty Georgia Booth #2629 Salome Khurtsilava 110 paliashvili str. Tbilisi 0179, Georgia Tel: +995 322 24 01 00 Fax: +995 322 25 33 63 salome@libertygeorgia.ge www.liberty-international.org/ georgia Tourist Company Liberty Georgia was established on June 1, 2005 and has managed to secure its deserved place in the tourism industry since that time. Over these years the company built a broad network of reliable partners.
Lindner hotels are 32 different hotels and resorts, 4 boarding houses and a thermal bath resort which adds up to 37 ambitious concepts. Each of our establishments is different and stands out from the crowd.
Marriott International Booth #2825 Cynthia Perry 10400 Fernwood Road Bethesda, MD 20817 Cynthia.Perry@marriott.com www.marriott.com Marriott International, Inc. is a leading lodging company with more than 3,700 lodging properties in 73 countries and territories. It is ranked by FORTUNE as the lodging industry’s most admired company and one of the best companies to work for.
Mato Grosso Booth #2521 Tete Bezerra Rua Voluntarios Da Patria, 118 – Centro Cuiabá, Mato Grosso CEP: 78005-180 Brasil Phone / Fax: 55-65-36139313 tetebezerra@sedtur.mt.gov.br www.sedtur.mt.gov.br The state of Mato Grosso in grandiose. Its 906 thousand square kilometers shelter ecological sanctuaries like the Pantanal - World Biosphere Reserve and World Natural Heritage - the Amazon forest which covers 50% of its area - the treasures of the Cerrado savannahs with their archeological sites, caves, rivers and waterfalls and the spectacular valley of the Araguaia river. Its capital - Cuiabá - is the geodesic center of South America.
Mayan Galactic Cruise Booth #2305 Robert Quicksilver PO Box 31613, San Francisco, CA 94131 Tel: (415) 238-3844 qs777@sbcglobal.net Celebrate the End of the Mayan Calendar and the once-in-26,000-year Galactic Alignment on a Seminar-at-Sea with 15 famed speakers (Fed Alan Wolf and more), rituals at Chichen Itza and Cozumel with Mayan Elders, and a nightly Starwatch with Richard Hoagland.
1101 King Street, #200 Alexandria, VA 22314 nacta@nacta.com www.nacta.com Travel Industry’s Leading Trade Association representing Home Based Travel Professionals, Host Agencies and Allied Suppliers
Namaste Tours Booth #2401 P. Balasubramanyan O 130,DLF Shopping Mall, Arjun Marg Phase I Gurgaon, NCR Delhi, 122002 India Tel: +91 124 4040636 Fax: +91 124 4040635 bala@namastetoursindia.com www.namastetoursindia.com Established in 1999, Namaste Tours is a specialist, top-quality destination Management Company. Since inception, Namaste’s mission has been to create customized travel solutions, covering the length and breadth of India and the subcontinent. Programs that are on offer go beyond the ordinary and bring the visitor in contact with the heart of the country, the essence of the culture and the diversity of its people, religion, cuisine, weather systems and terrain. This poses both a significant challenge as well as an opportunity to create a wealth of experiences. We weave each program with the Indian ethos of warmth and hospitality. We take care of our clients in “cotton wool”.
NATCO Travel & Tours Ltd Booth #2328 Rose Wanjiru Kamau Church Road, Waiyaki Way, Uniways Apartments, Westlands PO Box 28348-00200, Nairobi Kenya Tel:+254 - 20- 4453389 / 4453387 Fax: +254 -20- 4453389 info@natcosafaris.com www.natcosafaris.com NATCO Tours & Travel is a private firm, wholly owned by a team of young Kenyans, who are committed to excellence by providing travel related services. We offer quick and personalized travel services i.e. Reservations and ticketing, Furnishing the airlines with all the necessary passenger, Preparation of detailed and comprehensive itineraries, giving competitive fares ,Processing of refunds and many more.
Mihon Destination Management Ltd Booth #2628 Samson Some PO Box 3652-000506 Nairobi, Kenya Tel: +254 20 365200506 talk2us@mihondestinations.com www.mihondestinations.com Mihon Destinations offers outstanding travel programs in to Eastern Africa. We provide various activities including custom-made safaris, adventure, Christian and mission tours,
ASTA’s Travel Retailing & Destination Expo
www.THETRADESHOW.org
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National Transaction Corporation Booth #2836
New Orleans CVB Booth #2931
Mark Fravel 11951 NW 37th St Coral Springs, FL 33065-2500 Toll Free: 888-996-2273 Fax: 954-346-3391 mark@nationaltransaction.com www.nationaltransaction.com Offers Travel Merchant Accounts to travel agents and tour operators. NTC is the endorsed provider for ASTA / AMSI. NTC also now INTEGRATES WITH TRAMS Back Office, CC Merchant. Canada Processing also NOW avaiable.
Nature Expedition Africa Ltd Booth #2628 Adam Jilo Kiveni House, Gatundu Toad Kileleshwa (Gatundo Close) PO Box 30506-00100 Nairobi, Kenya Tel: +254 20 2694753 Fax: +254 20 4347258 info@natureexpeditions.com www.natureexpeditions.com Nature Expeditions Africa was started with the aim of providing tours & safaris in all segments: special interest safaris, custom safaris for the individual traveler, camping safaris, Indian Ocean & coast holidays, golf safaris and nature oriented safaris.
Leslie Straughan 2020 St. Charles Ave New Orleans, LA 70130 Tel: 504- 566-5018 Fax: 504-566-5002 Toll Free: 800-748-8695 lstraughan@neworleanscvb.com www.nomcvb.com The New Orleans CVB works with travel agents through FAM’s, Sites, itinerary and group planning. Our commissionable pre/post cruise packges are perfect for your clients.
On Call International Booth #2709 Colin VanDenBerghe One Delaware Drive Salem, NH 03079 cvandenberghe@oncallinternational. com www.oncallinternational.com On Call International is a medical, travel and security assistance provider, specializing in worldwide evacuations for individuals traveling around the globe. On Call has more than 10 years of proven expertise and is responsible for 7 million people traveling annually.
Philippine Department of Tourism Booth #2436 Mary Anne Cuevas 3660 Wilshire Blvd. Ste 216
WELLNESS For FAM TRIP Travel Agents Only! Experience Our Award-Winning Program
Los Angeles, CA 90010 Tel: 213- 487-4525 Fax: 213-386-4063 pdotla@aol.com www.itsmorefuninthephilippines.com
Peru’s Export and Tourism Promotion Board, PromPeru, is the official government agency responsible for promoting Peru’s diverse tourism products worldwide through strategic marketing and advertising campaigns.
In the Philippines, you will be enthralled by wonders found nowhere else: pristine landscape, top-notch resorts, unique culture and welcoming people. Feel at home in this 3rd largest English speaking country with major linkages in American history.
Protect Your home Booth #2919
Pishgharavolan Tourism Co Booth #2430 Tour & Travel, Vali e asre Ave Azadi SQ Bam - 7661317847 info@comet Iran www.cometopersia.com Tel: Tel: +983442220803-4 Iran:Tours,hotel booking,rent a car,Air ticket,train ticket, bus ticket
Polish National Tourist Office Booth #2325 Jan Rudomina 5 Marine View Plaza, Suite 303B, Hoboken, NJ 07030 Tel: (201) 420-9910 Fax: 201-584-9153 jan.rudomina@poland.travel www.poland.travel Combining New World appeal with Old World traditions and European charm, Poland is one of the most intriguing, unique and affordable destinations on the continent. A tour to Poland is today an essential requirement for understanding of contemporary Europe.
Porto Alegre Booth #2521 Julia Lima Travessa do Carmo, 84 – Cidade Baixa, Porto Alegre – RS 90050-210 Brasil Phone / Fax: 55 51 3289-6700 julial@turismo.prefpoa.com.br www.portoalegre.travel
Princess Cruises & Cunard Line Booth #2423 IVINS, UTAH
MALIBU, MA MAL M AL ALIB IBU BU B U, CALIFORNIA C ALI ALI AL LIFFOR FO OR OR RNIA NIA N IA
NIAGARA, NIA NIA IAGAR AGAR GA GA ARA AR RA A,, NEW NEEW N EW YORK YO YO ORK RK RK
3-DAY FAM TRIP(Sunday-Wednesday only) All-inclusive package includes: accommodations, fitness and wellness program, and meals. Only $750 per person, and it’s fully reimbursable when you book a guest within 90 days of your trip!*
7-DAY FAM TRIP(Sunday-Sunday only)
The Biggest Loser is a registered trademark and copyright of NBC Studios, Inc & Reveille LLC. Licensed by NBCUniversal Television Consumer Products Group 2012. All Rights Reserved.
biggestloserresort.com
877-849-6721
reservations@biggestloserresort.com
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All-inclusive package includes accommodations, fitness and wellness program, and meals. Only $1,485 per person ($2,695 standard rate), and it’s fully reimbursable when you book a guest within 90 days of your trip!* *Subject to availability. Travel, taxes, spa treatments and personal training not included. Fam trip cost is reimbursable to the agent if they book a guest within 90 days of staying (payment will be made after the guest stay is completed). For double occupancy by 2 agents, 2 guest bookings are required for full reimbursement. Non-agent guest amount is not reimbursable. Limit of 1 Fam trip per agent. May not be combined with other offers. IATA number and further evidence of travel agency employment required. Additional restrictions may apply. May not be booked more than 3 weeks in advance. Subject to cancellation at any time.
Jansen Lagman 24305 Town Center Drive SANTA CLARITA, CA 91455 Tel: 661-645-5638 Fax: 661-753-1356 jlagman@pricesscruises.com www.Princess.com Princess Cruises first set sail in 1965 and has grown to become the third largest cruise line in the world, renowned for innovative ships, an array of onboard options, and an environment of exceptional customer service. Princess offers approximately 1.3 million passengers each year the opportunity to escape to the top destinations around the globe, aboard a fleet of 16 modern vessels.
Mitch Miller 3750 Priority Way South Dr. Ste. 200 Indianapolis, IN 46240 Tel: 317- 808-5489 mitch.miller@defenderdirect.com Protect Your Home is the largest ADT dealer in the U. S. We pay Travel Agents $285 for any referral that installs a monitored home security system with us. We also give your referrals $300 in extras that we don’t normally give.
Puerto Rico Tourism Company Booth #2507 Yolanda Figueroa 1115 N. Hilldale Ave Los Angeles, CA 90069 Tel: 310- 867-1786 Toll Free: 888-991-9119 yfigueroam@prtourism.com www.seepuertorico.com Puerto Rico Does it Better! Along with amazing beaches, Puerto Rico offers authentic Latin culture, a variety of experiences and activities with the convenience of being closer to home. US citizens don’t need a passport! A week is not enough to explore the exciting Island.
Pullman Sleeping Car Company Pullman Rail Journeys Booth #2933 Pullman Sleeping Car Company Pullman Rail Journeys 118 S. Clinton Street, Suite 400 Chicago, IL 60661 Tel: 888- 978-5564 Fax: 312-466-9589 travelpullman.com Chicago, IL 60606 Pullman Rail Journeys; the splendor of travel fully restored in 2012. A new collection of premium rail experiences on routes to New York and New Orleans from Chicago. Painstakingly restored Pullman Sleeping Cars with modern amenities and personalized service.
Recommend Magazine Booth #2817 Matt Bray 5979 NW 151st St. Miami Lakes, FL 33014 matt@recommend.com www.recommend.com Recommend magazine, recommend.com, edu.recommend.com, recommend.travel, Recommend Weekly, Recommend Spotlights, Recommend Webinars, and Recommend Email Broadcasts all serve the mission of helping travel agents sell more travel by providing 100% destination and travel product information.
PromPeru Booth #2407 Elisabeth Hakim Calle Uno Oeste N 50, Piso 13 Urb. Corpac San Isidro, Lima Peru ehakim@promperu.gob.pe www.peru.info
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Revel Booth #2837 Lisa Duff 1301 Atlantic Ave, Suite 200 Atlantic City, NJ 08401 Tel: 609- 340-0003 Fax: 609-449-1899 lduff@revelentertainment.com Guests at the 20 acre integrated beachfront destination can tailor stays around their passions and personal interests. The 6.3 million sqft of fun will have well over 1,000 rooms; over 50 dining, retail, spa and theater concepts. Coming Spring 2012.
Rincon Beach Resort Booth #2507 Lourdes Martinez P.O. Box 1406, Anasco, Puerto Rico Tel: 787- 589-9000 Fax: 787-589-9020 Lourdes@rinconbeach.com www.rinconbeach.com Discover one of the most intimate and serene oceanfront resorts in Puerto Rico’s West Coast, Rincon Beach Resort. Nestled on the Bay of A asco is perfect escapade for relaxing days under the sun or enjoying an unforgettable dining experience.
Royal Caribbean Cruises Ltd. Booth #2536 Jason Douglas-Harris 1080 Caribbean Way, 4th Floor Miami, FL 33132 Tel: 305- 539-4318 Fax: 305-539-6447 jdouglasharris@rccl.com www.royalcaribbean.com Royal Caribbean Cruises Ltd. is a global cruise vacation company that operates Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises. The company has a combined total of 39 ships in service and three under construction. It also offers unique landtour vacations in Alaska, Asia, Australia/New Zealand, Canada, Dubai, Europe and South America.
Sabre Travel Network Booth #2529 Mark Sorrells 3150 Sabre Dr Southlake, TX 76092-2199 Tel: 469- 576-5740 Fax: 682-605-0500 mark.sorrells@sabre.com www.sabretravelnetwork.com Sabre Travel Network is the world’s leading provider of high-performance solutions for the travel industry. Our end-to-end solutions enable travel agencies to drive customer loyalty by delivering great value, service and power business performance with more revenue and more efficiency.
Sagarmatha Silks Booth #2441 Basanti Pandey PO Box 5118, New Baneshwar Kathmandu, Nepal Tel: 977-1-4107300 Fax: 977-1-4107303 himal@silks.wlink.com.np
www.sagarmathasilks.com Sagarmatha Silks established in 1993, is a manufacturing and 100% exportable company based on Kathmandu, Nepal. All our products blanket, shawl, stole, scarf etc are made by hand in 100% Pashmina/Cashmere, silk base Pashmina/Cashmere and 100% Silk.
San Juan Marriott & Stellaris Casino Booth #2507 Julian Cable-Treadwell 1309 Ashford Avenue San Juan, 00907 Puerto Rico Tel: 787- 289 5036 Fax: 787- 722-7045 julian.cable-treadwell@ marriotthotels.com www.marriottsanjuan.com The San Juan Marriott Resort & Stellaris Casino is a full service resort hotel along Condado Beach in sun soaked San Juan, Puerto Rico. Our 4-diamond luxury Puerto Rico resort offers numerous activities and entertainment options to make your visit to our San Juan hotel as exciting or relaxing as you would like.
Saxony Tourism Booth #2316 Bautzner Strasse 45-47 Dresden, D-01099 Germany Tel: +49-351-491700 Fax: + 49-351-4969306 info@sachsen-tour.de www.saxonytourism.com Saxony Tourism is the marketing company of Saxony, Germany’s No. 1 destination for culture, history, art and architecture. We are a receptive tour operator providing tour programs, accommodation and marketing support.
Singapore Booth #2423 Simone Wang 5670 Wilshire Blvd, Suite 1550 Los Angeles, CA 90036 Tel: 323-677 0808 Fax: 323-677 0801 simone_wang@stb.gov.sg www.YourSingapore.com Singapore welcomed 13.2 million international visitors in 2011, growing 13% as compared to the previous year. This achievement is made possible with Singapore’s recent tourism transformation. In particular, the opening of the two integrated resorts - Marina Bay Sands and Resorts World Sentosa and hosting of the world’s first Formula One Grand Prix night race have stirred the keen interest of travellers worldwide. Propelled further by Changi Airport’s strong air connectivity with the rest of the world, Singapore is set to reach a new record in visitor arrivals in 2012.
Singapore Airlines Vacations Booth #2423 Sadashi Sato 222 N. Sepulveda Blvd. Suite 1600 El Segundo, CA 90245 Tel: 310-647-6100 Fax: 310-615-0307 Tadashi_Sato@singaporeair.com.sg SingaporeAirlinesVacations.com Singapore Airlines Vacations–your passport to experience the history, traditions, charm and elegance of Asian hospitality. Singapore Airlines Vacations offers unique itineraries, luxurious
accommodations, exotic tours and an overall experience sure to stimulate the senses and create lifetime memories.
Singapore Airlines Booth #2423 Noel Noe 222 N. Sepulveda Blvd. Suite 1600 El Segundo, CA 90245 Tel: 310-647-6108 Fax: 310-615-0307 noel_noe@singaporeair.com.sg singaporeair.com/usa Singapore Airlines and our regional carrier SilkAir serve over 60 destinations in 30 countries throughout Asia. Singapore Airlines also flies non-stop from the U.S. to Tokyo, Seoul, Hong Kong, Moscow, Frankfurt and Singapore via Los Angeles, San Francisco, Houston and New York.
Singapore Tourism Board Booth #2423 Simone Wang 5670 Wilshire Blvd, Suite 1550 Los Angeles, CA 90036 Tel: 323-677 0808 Fax: 323-677 0801 simone_wang@stb.gov.sg www.YourSingapore.com Where Diverse Heritage meets The Cutting Edge, Singapore is a multifaceted metropolis, filled with experiences just waiting to be discovered. From traditional and avant garde, thrilling integrated resorts to rich festivities, shopping to food, and more food. What will your Singapore be?
Slovak Tourist Board Booth #2325 Dr. V Clementisa 10, Bratislava, 821 02 Slovak Republic Tel: +421-918-337282 Fax: +421-2-55-571-642 info@sacr.sk www.slovakia.travel Slovakia - a unique country of Central Europe, perfect destination for your holiday. Unspoiled natural beauty, amazing cultural treasures, delicious food and drinks and yet so affordable, all in modern and historical little big country of Slovakia.
SNA Tours Ltd. Booth #2439 Kathy Chen 240-8877 Odlin Crescent Richmond, BC V6X 3Z7 Canada Tel: 778- 297-5593 Fax: 778-297-5578 kathy@snatours.com SNA judges successes by the growing number of customers we attract each year simply by word of mouth. We hope to assist all customers in embarking on a journey of a lifetime to discover the riches of China, and prove to you that “Experience Today. Impact Tomorrow”.
chris.austin@starwoodhotels.com www.starwoodpro.com Visit Starwood Hotels & Resorts to learn about our 9 world class brands and how to become a StarwoodPro and gain access to exclusive benefits including STARPRO rates, StarwoodPro pin, marketing tools to send to your clients and more!
Swagatam Tours Pvt Ltd. Booth #2401 Pronab Sarkar 203 Swagatam Chamber, 23A Shivaji Marg, Moti Nagar, New Delhi, 110 015 India Tel: 91 11 2544 4000 / 09 Fax: 91 11 2544 4010 pronab@swagatamtour.com www.swagatamtours.com Since 1986 company is specialized in handling inbound tourism to India, having won offices in New Delhi head office and branch offices in Mumbai, Chennai and Bangalore. Well experienced staff to look after all kind of tours - including cultural, historical, special interest, soft adventure and MICE tourism for FIT’s and Groups. Having own fleet of transportation and language speaking guides. We undertake tours all India, Nepal, Bhutan, Srilanka and Maldives.
TAM Airlines Booth #2521 Suelda Damaris Vicente Rua Jurandir, 856 – Hangar VII – Sala 506 – Campo Belo – SP 04072-000 - Brasil Phone / Fax: 55 11 5582-8512 suelda.vicente@tam.com.br www.tam.com.br Tam Airlines operates direct flights to 42 destinations in Brazil and 19 cities in Latin America, the United States and Europe. The association with LAN Airlines to create LATAM Airlines Group has created one of the largest airline groups in the world with a route network that offers passenger flights to around 150 destinations in 22 countries.
Tavisca Solutions PVT. LTD. Booth #2309 Kaustubh Latkar D-503 Wing 3, Eon Free Zone, MIDC KHARADI Pune, Maharashtra 411014 India Tel: +91 020 67318604 Fax: +12144471297 klatkar@tavisca.com www.tavisca.com Tavisca is a travel technology solutions company that works with travel companies across the globe, to help them grow their online travel business. Our solutions work across air, hotel, car, vacations, activities / transfers and insurance travel needs.
Starwood Hotels & Resorts Worldwide, Inc. Booth #2501 Chris Austin 2881 Corporate Way Miramar, FL 33025 Tel: 954- 624-1700 Fax: 954-624-1712 ASTA’s Travel Retailing & Destination Expo
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Temecula Valley Convention & Visitors Bureau Booth #2736
Tourism India Management Enterprises P.LTD (TIME) Booth #2401
Leslie Mercado 28690 Mercedes St. Suite A Temecula, CA 92590 Toll Free: 8883632852 Fax: 9514916098 leslie@temeculacvb.com www.temeculacvb.com
Sanjeev Joshi 8, Institutional Area, Sector 44, Gurgaon, Haryana, 12202 India sanjeevjoshi@ tourismindiamanagement.com www.tourismindiamanagement.com
Escape to Temecula Valley, located in Southern California Wine Country. Enjoy activities such as relaxing in historic Old Town, wine tasting in wine country, or soaring above the vineyards in a hot air balloon - just to name a few.
TIME is a well established DMC in India handling business from all over the world. We believe, it is our duty to ensure the personalized planning and efficiency in every aspect of operation and to make every visit memorable for all our clients who are travelling with us.
The Mark Travel Corporation Booth #2313
Tours to Brazil Booth #2521
Superb care and our commitment to delivering the ultimate “End-to-End” customer experience, from the moment the customer dreams about a vacation to the time they return home to relive their vacation memories, has been our business for over 35 years.
Ricardo Alencar Leonel 8929 So. Sepulveda Blvd., Suite 532 Los Angeles, CA 90045 Tel: 310- 337-2636 www.tourstobrazil.com
Titanium Tours Booth #2420
Tours to Brazil is a company located in Los Angeles since 2001. Our Brazilian-American agents will customize any package to this amazing country. Rain forest, Salvador, Rio de Janeiro, Iguassu Falls. We cover it all!
Jesus Repetto 16 South Ave W. Suite 262 Cranford, NJ 07016 Tel: 866977GOTT Fax: 9083255402 Toll Free: 866977GOTT jesus@titaniumtours.com www.titaniumtours.com Titanium Tours is a US based company that packages all-inclusive luxury golf vacation tours to Spain. Our tours are one of a kind including top of the line golf courses, hotels, culture, bilingual guides/drivers and much more.
Top Travel & Tours (P) Ltd. Booth #2401 R.K. Mathur L- 3, Samrat Bhawan, Ranjeet Nagar Commercial Complex, New Delhi, 110 008 India Tel: 91-9810035012 Fax: 91 - (11) 2570 1125 toptrav@vsnl.com www.topindiatour.com Top Travel and Tours (P) Ltd is a leading Destination Management Company providing finest travel management solutions since 1985. Headquartered in Delhi, the company has been awarded many times for Excellence in Tourism Sector. Synonymous with topmost travel solutions, the company employs professional expertise to deliver service beyond value.
Tourism Authority of Thailand Booth #2429 Peggy Peterka 611 N. Larchmont Blvd. 1st Floor Los Angeles, CA 90004 Toll Free: 800-Thailand Fax: 323-461-9834 peggy@tat-la.com www.tourismthailand.org Thailand is a Kingdom in Southeast Asia. It is known for its friendly, gracious people and an amazing travel value. It has a great mix of ancient and modern, sweet and spicy. Come join us to learn more about Thailand.
travAlliancemedia Booth #2729 Mark Murphy 593 Rancocas Road, Westampton, NJ 08060 Tel: 856- 505-1409 Fax: 856-727-0136 mmurphy@travalliancemedia.com www.travalliancemedia.com travAlliancemedia is leading the travel industry with cutting-edge and results driven products that bridges the gap between leading brands, agents and ultimately their clients. A multichannel and integrated marketing approach of education, revolutionary media, and direct one-to-one communication offers a progressive solution to leisure travel supplier needs and a one stop destination for agents to build their business. Industry leading brands includes Travel Pulse, Vacation Agent Magazine, Agent@Home magazine, Travel Agent Academy, Virtual Travel Events, Travel Tribe, Agent Studio and Show Ticket Rewards.
Travel Agent and Luxury Travel Advisor Booth #2304 Mary Woodworth 757 Third Avenue, 5th FL New York, NY 10017 United States mwoodworth@questex.com www.TravelAgentCentral.com Part of the Questex Travel Group, Travel Agent and Luxury Travel Advisor magazines are the travel industry’s leading information resource for the travel agent community along with websites, TravelAgentCentral.com and LuxuryTravelAdvisor. com. The group also offers a variety of comprehensive, dynamic online training via the industry’s first web-based education site, Travel Agent University and luxury-focused site, Luxury Travel University.
Travel Insured International Booth #2707 Isaac Cymrot 52-S. Oakland Ave. East Hartford, CT 06126-0568 Toll Free: 1-800-243-3174
Fax: 860-528-8005 icymrot@travelinsured.com www.travelinsured.com Travel Insured International is one of the leading travel insurance providers in the world, offering the highest quality worldwide travel protection and assistance services to more than 5,000 travel agents, tour operators, and specialty travel providers since 1994.
Travel Planners International Booth #2929 Ken Gagliano Host Agency, 2500 Maitland Center Parkway, Suite 130 Maitland, FL 32751 Toll Free: 800-730-6392 Fax: 321-422-7708 ken@tpionline.com www.MyHostTravelAgency.com Travel Planners International is a leading Host Agency supporting new and experienced agents with 3 hosting plans paying 70%, 80%, or 90% commission. Our program includes everything you need to successfully operate your travel business and more.
Travel Weekly Booth #2737 Bruce Shulman 100 Lighting Way, 2nd Floor, Secaucus, NJ 07904 Tel: 561-799-1788 Fax: 201-902-2033 bshulman@travelweekly.com www.travelweekly.com Travel Weekly and Travel Weekly.com are the most influential B2B news resources for the travel industry. Via a multimedia portfolio of products, Travel Weekly delivers all the latebreaking news, analysis and research that travel professionals need to succeed.
Turkish Airlines Booth #2314 Pat Gorman 2101 Rosecrans Ave, 5264 El Segundo, CA 90245 Tel: 310- 640-8986 Fax: 310-640-9299 Pat@tklax.com www.turkishairlines.com Award-winning Turkish Airlines offers daily non-stop flights from Los Angeles to Istanbul. Passengers enjoy exceptional service in Business, Comfort and Economy Classes. Turkish Airlines features new Boeing 777-300 ER aircraft equipped with the latest technology. Turkish Airlines is a member of the Star Alliance.
Turkish Culture and Tourism Office Booth #2413 Sahika Aydin 5055 Wilshire Blvd. Suite 850 Los Angeles, CA 90036 Tel: 323- 937-8066 Fax: 323-937-1271 la@tourismturkey.org www.goturkey.com
Unique Vacations Booth #2637 Doritta Gooden 4950 SW 72nd Ave Miami, FL 33155 Tel: 305- 284-1300 dgooden@uvi.sandals.com www.sandals.com Come experience the very pinnacle of allinclusive excellence in the Caribbean. Sandals delights couples in love with supremely luxurious accommodations, gourmet candlelit dining for two, gorgeous tropical settings and some of the world’s most exquisite beaches in Jamaica, St. Lucia, Antigua, and the Bahamas. Sandals is the leader in Caribbean destination weddings and honeymoon packages.
US Customs and Border Protection Booth #2806 Christina Guth 1300 Pennsylvania Avenue, NW Washington, DC 20229 Tel: (202) 344-1700 Fax: 202-344-1393 Toll Free: 1-877-227-5511 christina.guth@dhs.gov www.cbp.gov U.S. Customs and Border Protection is one of the Department of Homeland Security’s largest and most complex components. The agency’s 60,000 men and women keep terrorists and their weapons out of the U.S. and secure and expedite legitimate trade and travel, while enforcing hundreds of U.S. regulations, including those that govern import and export.
US Department of State Los Angeles Passport Agency Booth #2739 Howard Josephs 1100 Wilshire Blvd. Rm 1000 Los Angeles, CA 90024 Tel: 877- 487-2778 Fax: 310-575-5781 Toll Free: 1-877-487-2778 NPIC@state.gov www.travel.state.gov
Uxuá Casa Hotel Booth #2521 Piero Zolin Rua do Parque, 10 – Trancoso, BA – 45818-000 Brasil Phone / Fax: +39 3471385043 piero@uxua.com www.uxua.com UXUA Casa Hotel is a five-star boutique hotel opened in 2009. The hotel features ten oneto-three-bedroom casas. UXUA was conceived and designed by Wilbert Das, former long-time creative director for the Italian fashion line Diesel. The name UXUA means “wonderful” in the native Pataxó Indian language.
Turkey is an exotic and fabled land shaped by numerous civilizations spanning 10,000 years. Istanbul, “the European Capital of Culture for 2010” and other destinations reflecting the beauties and diversity of East and West are waiting for you to discover.
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Vacation.Com Booth #2815
Verdanza Hotel Booth #2507
Jo-Ann Scichilone 1650 King St Ste 450 Alexandria, VA 22314-2747 Toll Free: 1-800-843-0733 jscichilone@vacation-corp.com www.joinvacation.com
Deborah Nelson 8020 Tartak Street Isla Verde, 00979 Puerto Rico Tel: 787.625.9011 Fax: 787.253.9007 dnelson@verdanzahotel.com www.verdanzahotel.com
Vacation.com is North America’s largest vacation selling network serving 5,100 travel agency locations around the U.S. and Canada.
Vacations Digest Booth #2303 Zamir Kazi 1507 S. Hiawassee Rd. Suite 114 Orlando, FL 32835 Tel: 321- 710-0040 Fax: 321-445-9891 Toll Free: 866-819-3336 info@vacationsdigest.com www.vacationsdigest.com A unique approach to timeshare selling, renting or purchasing. Our sole focus is to connect timeshare owners with qualified renter/buyers in a timely manner by strategically marketing their properties. 866-819-3336 Vacationsdigest.com
VAX VacationAccess Booth #2635 Noel Fitzgerald 777 W. Glencoe Place Milwaukee, WI 53217 Tel: 414- 934-1635 Fax: 414-934-2391 Nfitzgerald@vaxvacationaccess.com www.vaxvacationaccess.com VAX provides over 100,000 travel professionals free access to research, market and sell the leisure travel industry’s leading suppliers on one easy-to-use platform. Comprehensive and relevant offers, information and tools enable agents to grow their business all in one place.
Enjoy a superb location and contemporary chic at the Verdanza Hotel in San Juan, Puerto Rico, a member of the Summit Hotels & Resorts collection of Preferred Hotel Group. The Verdanza Hotel in Isla Verde, PR offers 222 stylish guestrooms, including 60 rooms fronting the pool area, and 9 guest suites, all with amenities including complimentary Internet access and air conditioning, among many other perks.
Vered Travel & Tours Europe Booth #2422 Tel: 3-314-464-0058 Fax: +33 1 44640038 vered@veredtravel.eu www.veredtravel.eu European incoming tour operator for groups, incentive, FIT and tailor made programs.
W Retreat & Spa Vieques Island Booth #2507 Rebecca Lippe-Moberly State Road 200, KM 3.2 Vieques, 00765 Puerto Rico Tel: 787-741-4100 Fax: 954-624-1712 Rebecca.lippe@whotels.com www.wvieques.com The first W Retreat & Spa in North America, W Vieques is located eight miles off the coast of Puerto Rico on the island of Vieques. Offering a mix of serenity and natural beauty on the 55-square-mile island, this beachfront oasis is an invitation to escape the hustle of the city for a desired and untainted paradise that blends soft adventure with soothing relaxation. The 156 key resort is blessed with two pristine beaches, the signature restaurant Sorce, a full service AWAY Spa, bi-level infinity pool, and spacious guestrooms and suites, all of which make W Vieques the ultimate Caribbean wonderland. Finally, Vieques was just named T&L’s Best Caribbean Island 2012!
Welcome Travels (a unit of Welcome Destinations Pvt. Ltd.) Booth #2401 209, Skipper Corner, 88 Nehru New Delhi, 110019 India Tel: +91-9810069594 Fax: +91-11-26443037 welcometravel@vsnl.com www.welcometravels.com Welcome Travels is an exclusive Inbound DMC, established in 1985, specializing in handling Cultural & Leisure Group/FIT tours in India. We have an experience of over two decades in working with reputed travel establishments from the Americas, mainly Canada, USA and Brazil. We are accredited members of various organizations, such as, IATA, ASTA, PATA et cetera, and are recognized by the Department of tourism & Govt. of India. Key areas: Discovery, Wild-life, Bird Watching, Mountain Biking, Desert Safaris and Family Holidays.
Winglink Travel Limited Booth #2336 Anwer Dhalla Reliance House, United Nations Road Dar Es Salaam, Tanzania Tel: +255 754 786255 anwer@value.co.tz www.winglink.net Winglink Travel Limited, appointed BCD TRAVEL partner in Tanzania. Apart from Air travel Winglink other services comprises of Holidays & Safaris to all the national parks, Zanzibar holidays, Car Hire, Day Trips in Dar Es Salaam, Air Charter and conference Facilities.
Zagreb Tourist Board & Convention Bureau Booth #2321 Dubravka Micic Kaptol 5 Zagreb, 10000 Croatia Tel: 00385 1 4898 555 Fax: 00385 1 4814 340 dmicic@zagreb-touristinfo.hr www.zagreb-touristinfo.hr The activity of the Zagreb Tourist Board is mainly focused on the promotion of Zagreb as a tourist destination through publishing activity, trade fairs, advertising in the home and foreign press as well as organizing a variety of cultural events.
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ASTA has your back
Every day
ASTA is the only travel industry organization that defends the interests of travel agencies in Washington, DC and in state capitols around the country. What does this mean for you? We understand that every dollar and every minute counts. ASTA is tackling the threats that hurt your bottom line and could make it more difficult for you to run your business. ASTA is there when • new taxes on agent fees are proposed • travel insurance licensing threatens your ability to protect your clients … and your business • technology changes the economics of your business
There has never been a better time to invest in your future.
Join Today Go to ASTA.org or call 800.440.2782
ASTA works to protect your business every day.
Dedicated to the Business of Selling Travel
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Dubai International
Destination Expo
April 4 -7, 2013 Experience 21st Century Arabia and see for yourself how mystical desert adventures, sumptuous luxury, bustling markets, ancient culture and modern accommodations will take your clients’ breath away and far exceed their expectations.
Stop by the ASTA Booth to register Rates increase September 29
Start your Dubai experience early with the Definitely Dubai iPhone App
Dedicated to the Business of Selling Travel
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