Star Stories - Mar 2022 by Amstar

T HES T A RS T OR I E S WECARE WECAREABOUTOURT E AM ME MBE RS,OURCOMMUNI T I E SANDT HEE NVI RONME NT

WECAREF ORP E OP L ESOT HE YCANBET HE I RBE S T

MARZO2022

WE C A R E F OR P E “

SO T HE YCAN BET HE

Cont ent s 02 Ams t arT ownHal l 04 On eHy at t f ami l y 04I n t e r n at i on al wome n ´sdaye v e n t 05Capsban k 063 1s t an i v e r s ar yi nAms t arofP au l a Qu i n t al 10Adaywi t h 1 4AL e ar n i n g 18Emot i on al h e al t hpr ogr am 20F i n an c i al h e al t hpr ogr am 23Wec ar eabou t r e s u l t s 24En v i r on me n t al e du c at i onpr ogr am 26He al t han dwe l l n e s spr ogr am l l n e s sat wor k 28We 30KUDOS

PE OPL E”

HE I RBE ST

I mpor t an t e v e n t sAL G&HY AT T

AMST AR T OWN HAL L On eofAL G’ sgr eat es tdi f f er ent i at or sov e rot h e rc ompan i e si si t s c on s t an t c ommu n i c at i on . 02

Ass u c h ,on Mar c h1 8 Ams t arhad i t s T ownHal l ,ani mpor t an tmome n tf oral l c ol l e agu e st oge tt ok n owal lc u r r e n tac t i v i t i e san dpr e s e n t t h et e ams ’ ac h i e v e me n t s .

R odr i go L l agu n o,Mi c h ae lF r e e dman ,An n e t t eSc h mi d,Ch r i sJ u s t i c e ,Ge r manSc h au b, Ví c t orBe l l o, An al u zVe l ar de , L u i sAc os t aan d E du ar doObe s owe r ei nc h ar geof pr e s e n t i n g t h emos t r e l e v an t r e s u l t sf ort h ec ompan y .

Wor k i n gt oge t h e rwec an ac h i e v eal l goal s ! 03

On eHy at t f ami l y

E VE NT

I NT E RNAT I ONALWOME N’ SDAY Aspar tofI nt er nat i onalWomen’ s Day,t or ai s eawar e n e s sofou rc ommi t me n t t oi n c l u s i on ,onMar c h8t han e v e n twash e l dt o gat h e rAL G an d Hy at tl e ade r s an d di s c u s s t h e #Br e ak t h e Bi ast opi coft h i sy e ar .T h i s v i r t u aldi s c u s s i onwasmode r at e dby Cor ySh ade ,Ch i e fL e galOf ﬁ c e r& E x e c u t i v eSpon s ori nAL G,Wome nof AL G,an dh os t e dt h epar t i c i pat i onof :

R odah l L e on gL y on s , RVPSal e s& O pe r at i on s ,Ame r i c as . J e n n i f e rMu e l l e r , Ar e aDi r e c t orof E n gi n e e r i n g,Hy at tR e ge n c ySc ot t s dal e& R oy al P al msR e s or t an dSpa. Car l a Van De r Gi e s e n ,VP an d Ge n e r al Man age rT r av e l I mpr e s s i on sI n t e r n at i on al . Mar uSu ar e z ,AMR e s or t sR e gi on alComme r c i al Di r e c t or ,Me x CarNor t h .

I fyoumi s s edt heev ent ,youc an wat c ht her ec or di ng:

CL I CKHERE

Cu l t u r eONEAL G

CAPSBANK T heAms t arf ami l yi sc ommi t t e dt oh e l pi n gt h r ou ghac t i on st h at be n e ﬁ t ou rs oc i e t y .I nt h i soc c as i onou rc ol l e agu e sof t h emai n t e n an c et e am, l e ade dbyBe n i t oSal omón ,h e l pe dbygi v i n gov e r200k i l ogr amsof bot t l ec apst oac ol l ec t i onc ent erf ort he c apsbank,af ou n dat i oni nc h ar geofh e l pi n gan dpr ov i di n gt r e at me n t st oc h i l dr e n wi t hc an c e ran dt h e i rf ami l i e s .

Cu l t u r eONEAL G

HAPPY31STANNI VE RSARYI N AMST AROFPAUL AQUI NT AL ! F or u sat AMS T ARourc ol l eaguesar et hec ent r al c ol umnof ourc ompany . T h u s , we wou l dl i k et or e c ogn i z ean dc el ebr at et he3 1s t anni v er s ar yof ourc ol l eaguePaul a Qui nt al .

Wei n v i t ey out ok n ow mor eabou t h e rs t or y !

T el lus how and wher e your s t or ywi t hi nAms t ars t ar t ed

What has your c ar eer pat h wi t hi nt hec ompanybeen?

s t ar t edmyadv ent ur ewi t hAms t ari nt he I ac c ount i ng depar t ment , as ac c ou n t i n g c l e r k ,bu t Iwast h e r eon l yaf e wmon t h s ,be c au s et h ec as h i e rt h atwast h e r eatt h et i me wasl ai dof f an dt h e yof f e r e dmet h ej oban d I h appi l yac c e pt e d, s i n c et h e nt h e r ewason l y t h eCan c ú nof ﬁ c e .

Myc ar e e rh asi n v ol v e dpl e n t yof l e ar n i n g,a l otf r om c h al l e n ge s ,bec aus eev ers i nc eI s t ar t edasac as hi erunt i lnow t her ehas beenal otofgr owt h,bot hpr of es s i onal andper s onal .I ’ v es e e nt h ec ompan yan d t h ec as hof ﬁ c egr owi mme n s e l y . Bac kwh e nI s t ar t e dt h e r ewason l yon eof ﬁ c ei nCan c ú n

Cu l t u r eONEAL G

an dn ow Iov er s ee6Ams t arof ﬁc esi n Mexi c o and ev er yday t her e’ ss omet hi ngnewt ol ear n.

What has been your gr eat es tl es s onl ear ned? F ac i ng c hanges ,bot hofpe r s on n e lan d pr ogr amst odoou rday t odayt as k s ,t hat hasgi v enmet hec hanc et oexper i enc e t hec ont r ol andexper t i s eof t h es al e st h at ou rr e pr e s e n t at i v e smak ean dt hei mpor t anc eofl ooki ngaf t ert hec ompany’ si nt er es t s ,whi c hi ss omet hi ngI enj oyabout myj ob.

Your gr eat es tper s onaland pr of es s i onalac hi evement si n Ams t ar ? T he gr owt hI ’ v e ac hi ev ed has been c os t l y,bu t I ’ v eal s oe n j oy e di t al ot . I t ’ snot eas yt os t ayi napos i t i onl i kemi nebec aus et her e’ sal otofs t r es s ,bu tt h ef ac t t h at mys onh aswor k e dwi t hmei nt h es ame c ompan yi sal s omygr e at e s tac h i e v e me n t , s i n c eh eh asbe e nabl et os e ewh atIh av e ac h i e v e di nal lt h e s ey e ar swi t h i nt h ec ompan y

Whatdoes Ams t ar mean t o you? Ams t ari smys ec ondhome,Is t ar t e di n Ams t art h es amey e arI s t ar t e dmymar r i age , s oI h av et h es amen u mbe r of y e ar smar r i e d, h e n c ewh yIs ayt h atI ’ mmar r i e dt oAms t ar an dI ’ ms opr oudt hatmyc hi l dr enhav e gr own s eei ng t hatI ’ m wor ki ng ata s t abl ec ompanyt h ath asgi v e nu st h eopt u n i t yt oe n j oys omu c h ,s oIf eelnopor t hi ngbutt hankf ul t ot hec ompany .

Cu l t u r eONEAL G

Whatar et he mai nc hal l enges t hatyouhavef ac ed? ehadv ac anc i esan dh adt o WhenIhav c ov e r i not h e r of ﬁ c e swh i l emyk i dswh e r es t i l l y ou n g. I h adt oc ov e ri nRi v i e r aMay af or1 5 day s ,t h e nagai natP u e r t oVal l ar t af oran ot h e r1 5,butf or t unat el ymyf ami l ywas al wayst her et os uppor tme.An ot h e rt i me waswh e nwes t ar t e di mpl e me n t i n gt h eSAP t war e ,wh i c hh adu swor kf r om9: 00am s of t os ome t i me su pt o10: 00P M wi t h ou t r e s t f or s e v e r al we e k s , bu t t h at h asal s ogi v e nmee x pe r i e n c e .

What has mot i vat ed you t o keepbei ngpar toft heAms t ar f ami l ydur i ngal l t hes eyear s ? F i r s t ,be c au s eIl ov emyj ob,i ti sas t abl e c ompany,t hatc ar esf ort hei rpeopl e and i sal waysgr owi ng wh i c hi nt u r n al l owsu st ogr owe i t h e rwi t he x pe r i e n c e sor bypr omot i on st oan ot h e rpos i t i on .

T hebes tmemor y you haveof Ams t ar … t h i n ki t waswhenI wasgi v ent hec hanc e I oft r av el l i ng t ot heof ﬁc esi nPhi l adel phi a,bac kt h e nt h e yh adat r ai n i n gt owh i c h s al e san d ai r por tr e pr e s e n t at i v e sas s i s t e d, an dAn al u zVe l ar degav emet h ec h an c eof goi n g,wh i c hme an t Igot t oe x pe r i e n c eh ow s al e st oc l i e n t sar ec ar r i e dou t .

Whatwoul dyous ayt oournew c ol l eaguesi nAms t ar ? E nj oyyourJ obs ,t akec ar eoft hem and don’ tf or gett hev al uess uc hashones t y, punc t ual i t y,andr es pec t .Al s o,t h at y ou ’ r e i non eof t h ebe s t c ompan i e swh i c hc ar e sf or t h e i rpe opl epr e par i n gt h e mf ort h ebe s t oppor t u n i t i e s .

Cu l t u r eONEAL G

T E S T I MONI AL S

MARGARI T AROSADO P au l ah asbe e nan di sapac e s e t t e rof i mpr ov e me n t i mpl e me n t at i oni nAms t ar ,h e r e x pe r i e n c ei si n v al u abl e .

L UI SDELVI L L AR P au l ai sou t s t an di n gf or h e r abi l i t yt ol i s t e n an dal way sbe i n gwi l l i n gt oﬁ n dt h ebe s t s ol u t i ont ot h ec h al l e n ge st h atar i s e .I ti s on eofh e rgr e at e s tqu al i t i e swi t h ou ta dou bt .

GABRI EL ACAMACHO P au l ah asal way si mpr e s s e dme ,h e rpr of e s s i on al i s m,h e rbe au t i f u l at t i t u de ,an dh e r mor et h an30y e ar si nt h ec ompan ymak e h e rs ome on ee x t r aor di n ar y .P au l a,y ou h av eal l myadmi r at i onan dr e s pe c t .

F RANCI SCO SANCHE Z Sh ei sane x ampl eofpe r s e v e r an c ean d c ommi t me n twh e ni tc ome st of ac i n g c h al l e n ge san dc h an ge st h att h ec ompan yh ash adal on gt h e s emor et h an30 y e ar s .It h an kh e rf orh e rwi l l i n gn e s st o h e l pan dwor kasat e amwi t hmet oc ar r y ou t t h eope r at i on

Adaywi t h . . .

CUST OME R SE RVI CECE NT E R

Adaywi t h . . .

DEPART MENT ’ SOBJ ECT I VE

DEPART MENT ’ SSCOPE

lc l i e n t st h atr e qu i r eas s i s t an c eatan y “ Of f e rac on s i s t e n tan dc on s t an t l yi mpr o- Al poi n t of t h e i rj ou r n e y . v i n gu s e rc u s t ome re x pe r i e n c e ”

ME MBE RS ROMI NAPI ZZUT I MANAGE R

I SMAELDURAN SUP E RVI SOR

DI ANAGAL I CI A RE P RE SE NT AT I VE

NAT AL I ABERNAL RE P RE SE NT AT I VE

ADRI ANDEL ACRUZ RE P RE SE NT AT I VE

ENRI QUEAVI L AN RE P RE SE NT AT I VE

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Adaywi t h . . .

RI CARDO VERA RE P RE SE NT AT I VE

EDGARSANT I AGO RE P RE SE NT AT I VE

F RANCI SCO RAMOS RE P RE SE NT AT I VE

CARL OSCORAL RE P RE SE NT AT I VE

MARCO RI QUEL ME RE P RE SE NT AT I VE

L UI GII NT ERI AN RE P RE SE NT AT I VE

P HRASET HAT

DESCRI BEST HET EAM T heCSCt eam i syounganddynami c . T h e y ’ r ec on s t an t l yl e ar n i n gt opr ov i dea be t t e re x pe r i e n c et ot h ec l i e n t an dde t e c t i n goppor t u n i t yar e as . T het eamf oc us es onr es ul t sandc ont i nuousi mpr ov ement .

1 2

Adaywi t h . . .

I NT E RVI E W WI T H

ROMI NA P I ZZUT I

Whathas yourc ar eeri nt he c ompanybeen? I s t ar t e di nAms t art owar dst h ee n dof Oc t obe r 202 1. I nt hes e5mont hsI ’ v ebeendedi c at edt obui l di ngagoodr el at i ons hi p wi t hal lar easan dh av ec on t r i bu t e dt oi mpr ov i n gope r at i on san dgi v i n gaf as t e ran d mor ee f ﬁ c i e n t f ol l owu pt ot h ec l i e n t s ’ n e e ds .

WhatdoesAms t armeant oyou Ii n s i s t e dal ot t obeabl et os t ar t wor k i n gi n Ams t ar DMC,Ibel i ev ei nt hec ompany’ s v al uesandev enmor e,ont hec ar et hey hav ef ort hei rc ol l eagues .

Whatar et hemai nc hal l enges t hatyour t eam f ac es nowadays ?

Whatwoul dhel pyourdepar t mentt o pr ovi de a bet t ers er vi c e, ac hi eve t hei r goal s or makeabi ggeri mpac t ?

Not havi ngc ont r ol ov e rt h el oc at i onof t h e t r an s por t at i onu n i t s .

Be i n gabl et ome e tal lou rc l i e n t s ’n e e ds , c on t i n u el e ar n i n g,k n owt h epr oc e s san dbe mor ec l i e n t f oc u s e ddaybyday .

What i s your t eam’ s mai n s t r engt h? T eamwor k

Whatdoyout hi nkwoul dbeof gr eathel pi fever yc ol l eague knew aboutyourdepar t ment ? T h atwear et h ec or eofSe r v i c ean ddi r e c t c on t ac t be t we e nou rc l i e n t s ,t r av e l age n c i e s an di n t e r n al s t af f .

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AL e ar n i n g

I NAL GWEARE COMMI T T EDT O

YOURDE VE L OPME NT ! T h at i swh ydu r i n gt h emon t hof mar c hweh adanef f ec t i v ec ommuni c at i ont r ai ni ngf or ou r s al e sr e pr e s e n t at i v e an d c u s t ome r Se r v i c e c ol l e agu e si nt h eMe x i c anCar i bbe an an dP l ay a de lCar me n , wh i c hh adt hemai ngoal sof t eac hi ng t he bas i c el e ment si nt hec ommuni c at i on pr oc es s ,i de n t i f y i n g t h emai nmi s t ak e san dbar r i e r sf ac e dt oac h i e v egood c ommu n i c at i on an dr e c ogn i z i n gt h ebe n e ﬁ t sofs t abl i s h i n gs i mpl e an dc l e ar c ommu n i c at i on wi t h di f f e r e n tpe opl e an d/ors i t u at i on s

1 4

AL e ar n i n g

1 5

AL e ar n i n g

1STPL ACE I N A L E ARNI NG “ I ’ v el e ar n e df r oman de n j oy e dal ott h e s e c ou r s e s ,be c au s e ,i na c r e at i v ean df u n way ,t h e yt e ac hu st h i n gst h at wec anappl y i nou rl i v e s ,bot hpr of e s s i on al l yan dpe r s on al l y .F r om k n owi n gt oadmi n i s t e rou rﬁ n an c e s ,e mot i on san dan x i e t y ,t ok n owi n g h owt ot ak ec ar eof ou re c os y s t e m, n ot was t i n gwat e r ,r e c y c l i n gan dmor e .Ic ans ay t h atman yoft h e s el e s s on sI ’ v epe r s on al l y s t ar t e dt opu t i n t opr ac t i c ean dh av ec r e at e d ah e al t h yh abi t ,al on gwi t ht h ede s i r eof c on s t an t l yk e e pl e ar n i n gan dpar t i c i pat i n g i nt h e s ewon de r f u l c ou r s e smor ee ac hday . If eelr eal l yt hankf ulwi t hourc ompany f ort hi nki ngoft r ai ni ngusandc r eat i ng t hi sbeneﬁc i al t ool f oral l ofus ” YAF F REI SYCORAL I NABURGOSMART ES

ACCOUNTRE CE I VABL E

T HANKYOUY AF F RE I S Y F ORYOURCOMMI T ME NT

Wer e mi n dy out h atweh av eou ron l i n epl at f or mA L e ar n i n g,wh e r ey ou ’ l lﬁ n dv ar i ou st r ai n i n gsan d c ou r s e sabou t di v e r s et opi c s . Downl oadt hegui det oac c es s i ngyours c hoox pl at f or m.

DOWNL OAD

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Emot i on al h e al t hpr ogr am

MUSI CI ST OT HESOULWHAT GYMNAST I CSI ST OT HEBODY… Haveyouc ons i der edmus i c ’ si mpac t i nyourday? sagr eatwayt ohel pyour eguMus i ci l at eyouremot i ons ,i ti sc apabl eofs par ki ngmemor i esorf eel i n gs , i t c anmak ey ou dan c ean de v e nc r y ,an dt h at ’ swh ywegi v e s u c hi mpor t an c et oc h oos i n gt h er i gh ts on g f ort h er i gh tmome n t ,s u c hast h emu s i ct h at y oul i s t e nt owh i l ege t t i n gr e adyf orwor k , t h e r oadt u n e s ,t h ewor k ou tpl ay l i s t ,mu s i ct o s t u dyt oore v e nt h eon ey ouc h oos et oh e l p y our e l axbe f or es l e e pi n g. Nomat t e ry ou rf av or i t egr ou port h ege n r e t h atge t sy oumov i n gt h emos t ,y ouwi l lbe gl adt ok n owt h atl i s t eni ngt omus i chasa pr of oundef f ec t i nourphys i c al andemot i onalwel l bei ng,wh i c hi sr e ﬂ e c t e di nou r bodi e san de v e ni nt h ewaywec on n e c t wi t h ot h e r s .

Have you wonder ed how muc h does mus i c af f ec t your per f or manc e? Aspr e v i ou s l yme n t i on e d,mus i chasa di r ec tef f ec ti n ourmood,i tmay s oot heyou,c heeryouuporev en s par keuphor i a.A r e c e n ts u r v e y byVe r y we l lMi n df ou n dt h at79% of pe opl ewe n t t omu s i ct oe n du r e t h e pan de mi c s t r e s s ,h av i n g h i gh l ypos i t i v er e s u l t s ,wh i l ea 97% s t at e dt or e gu l ar l yl i s t e nt o mu s i casawayt oi mpr ov et h e i r me n t al h e al t h .

Emot i on al h e al t hpr ogr am

A20 1 2s t u dypu bl i s h e dbyT h eJ ou r n al of P os i t i v eP s y c h ol ogyi n di c at e st hatpeopl ewho l i s t en t oc heer f ulor movi ngmus i ct endt of eelhappi ert hant heav er age.T h i si sbac k e dbyan ot h e rs t u dyc ar r i e dou t by t h eu n i v e r s i t yofMi ami ,wh i c hagr e e st hatmus i c c anhel pt hebr ai npr oduc edopami ne( happi nes shor mone) ,bot hs t i mul at i ngc r eat i vi t y andr educ i ngs t r es sby65%,t h u sboos t i n g l e ar n i n gan dme mor y .F u r t h e r mor e ,mu s i cc an h e l pr e gu l at eh or mon e sr e l at e dt os t r e s s ,h e l ps wi t hh e ar t be at s ,bl oodpr e s s u r e ,pu l s ean d e v e nmodu l e sbr ai nwav es pe e d. Al t h ou ghi t ’ sdi f ﬁ c u l tt oh av eou rf av or i t e mu s i ci nt h ebac k gr ou n dal l dayl on g,c on s i de rh i t t i n gpl ayont h os es on gst h ati n s pi r e y ouatl e as ton c eaday ,aswe e k sgoby , y ou ’ l ln ot i c et h edi f f e r e n c ei ny ou rpe r f or man c eat wor k , wh e ny ous t u dyorwh e ny ou r e al i z es omeph y s i c al ac t i v i t y ,asi t wi l l s par k pos i t i v ee mot i on si ny ou . Con s i de rt h atn ote v e r y on er e ac t st h es ame wayt omu s i casy oudo,t h e r ear es omewh o c on c e n t r at ebe t t e rwi t hs i l e n c e ,s oi fy ou ’ r e pl an n i n gt ol i s t e nt omu s i ci nc l os es pac e s , h av es omeh e adph on e si nh an d. I fi t ’ spos s i bl et opl aymu s i cwh i l ey oudoan ac t i v i t yt h at r e qu i r e sc on c e n t r at i on ,t r yn ot t o s e t t h ev ol u met ooh i gh ,asi t mi gh t bec ou n t e r pr odu c t i v e .Al s oav oi ds on gst h atar et oo e mot i on al ,i ft h eMe l odyi sr e l at e dt os ome me mor y ,i tc ou l dbe c omeadi s t r ac t i onor af f e c t y ou rmood.

Choos emus i ct hatl i f t syouup!Di s c ar dmu s i ct h atdi s t r ac t sy ou ,don ’ tbe af r ai d t o e x pe r i me n t wi t h di f f e r e n t ge n r e s ,y ouc ou l dbes u r pr i s e dabou t wh ats on gsorme l odi e sc ou l dmot i v at e y ou .

Whatar ewe l i s t ent ot oday? 1 9

F i n an c i al h e al t hpr ogr am

COUPL E S’F I NANCE S Con t i n u i n gou rpr oc e s st or e c on c i l ewi t hou r pe r s on alfi n an c e san di mpr ov e ou rr e l at i on s h i pwi t hmon e y ,t h i smon t hwe ’ l lt al k abou t howt omanageyourfinanc esasa c oupl e,andwe’ l ls har eus ef uli nf or mat i onf oryou. Ou rr e l at i on s h i pwi t hmon e yc anbeav e r y c ompl e xt opi caswe ’ v es e e ni npr e v i ou s mon t h s ,h owe v e r ,i tc anbee v e nmor edi f fi c u l t wh e nwef ac t ori nt h eas pe c t of l i v i n gas ac ou pl e . Hu man sar es oc i al be i n gsbyn at u r e

an dl i v i n gasac ou pl ei squ i t ec ommon ,t h i s s t ageofou rl i v e sc anber e war di n gan df u l l ofpos i t i v et h i n gs .Bu ti twi l lc omewi t hdai l y c h al l e n ge san di t ’ si mpor t an tt or e me mbe r t h at dai l yc oe x i s t e n c ec ange n e r at ec on ﬂ i c t s . P r obl e msmayar i s edu et ol ac kof c ommu n i c at i onan dt r an s par e n c ybe t we e nc ou pl e s . Bu ti fwet al kabou ti tf r omaﬁ n an c i alpe r s pe c t i v e ,l i vi ngasac oupl es houl di mpl y s har i ngexpens es ,obl i gat i ons ,r es pons i bi l i t i esand wor ki ng t oget hert o guar ant eet he“ c oupl e”wel l bei ng

How c anweeas et hepr oc es s ?

Communi c at i on:

Be f or el i v i n gt oge t h e r ,y oumu s tt al k ,be t r an s par e n t an dde ﬁ n easac ou pl ewh owi l l paye ac hof t h emon t h l ye x pe n s e s .

Us ef ulques t i ons :

Howmu c hdoe ac hofy oue ar n ?Howwi l l y ou s h ar ee x pe n s e s ?P r e v i ou si n di v i du al de bt s ?

F i n an c i al h e al t hpr ogr am

Howwi l ly ouh an dl es av i n g?Wi l lt h e r ebea r u l et ode ﬁ n en e c e s s i t i e san dl u x u r i e sf ore ac h of y ou ?P l an st ogr owt h ef ami l y ?E t c .

He r e ’ swh e r et h epr i n c i pl eofac ou pl ebe i n g gr e at e rt h ant h es u m ofi t spar t sc ome si n t o pl ay .

MakeaBudget :

I nves t i ng:

L as t mon t hwet al k e dabou t bu dge t s ,t ol i v eas ac ou pl ei ti sh i gh l yadv i s abl et ol i s ti n c ome s an de x pe n s e st h at y ou ’ l l h av et oge t h e r ,mak e bu dge t i n gal i f e s t y l e ,t h i sWi l lh e l pr e du c e f u t u r epr obl e ms .

Makeac ont i ngenc yf und:T al kan d

s e tc l e ar ,s pe c i ﬁ c ,an dv i abl es av i n gsgoal s . St abl i s has av i n gsgoal wi t hs pe c i ﬁ cdat e s , t h i s wi l l h e l py ouh av eaf u n dt of al l bac kt oi nc as e ofau n f or e s e e ne v e n t .R e me mbe rt h atl i f ei s u n pr e di c t abl e ,an d wear e n ’ te x e mptf r om s omeac c i de n t ,di s e as eorl ay of ft h atc ou l d damageou rf ami l ye c on omy .

L i vi ngasac oupl e,butwi t hi ndi vi dual ﬁnanc es :

Idon ’ tr e c omme n di t ,l i v i n gasac ou pl ei san ac t of s h ar i n gan dbe i n gmu t u al l ys u ppor t i v e . I t h i n kt h at ,i fwe ’ r en otr e adyt odoi t ,i twou l d bebe t t e rt opos t pon et h ede c i s i on .

T h e r ear epl e n t yofi n v e s t me n topt i on s ,i nge n e r al t h emos t popu l aramon gs t c ou pl e sl i v i n g t oge t h e ri si n v e s t i n gi napr ope r t y .T h i sal l ows t h e mt oc h an n e l t h e i rﬁ n an c i al e f f or t st oc r e at i n gas s e t s ,pay i n gof f t h emor t gagei nas h or t e rpe r i od,wr i t i n gof f t ax e si ns omec as e san d ge n e r at i n g an i n v e s t me n tpr oﬁ taf t e rt i me . T h e r e ar e pl e n t y ofmor t gage opt i on sf or c ou pl e sou t t h e r e .

Ret i r ement s avi ngs and i ns ur anc e:

T al kabou ty ou rpl an sf orr e t i r e me n t ,i n v e s t i gat eopt i on st or e ac ht h ats t ages af e l y ,s t ar t wor k i n gt owar dsr e ac h i n gr e t i r e me n t asy ou ’ r e v i s u al i z i n gi t . At t h i ss t ageweu s u al l yh av eou r h e al t han di sane x c e l l e n t mome n t t obu yi n s u r an c ewi t hh e al t h c ar eorl i f e l os sc ov e r agei n c as es ome t h i n gmi gh t h appe n .

NOMI NAT EAT E AM ME MBE RF ORT HE

ALG CORE VALUESAWARDS

Cl i c kh e r ean dpar t i c i pat e ! On l i n eSu r v e ySof t war e|Qu al t r i c sSu r v e ySol u t i on s 22

Wec ar eabou t r e s u l t s

WECAREABOUTRE SUL T S WE ’ REPASSI ONAT EABOUTPROVI DI NG T HEBE STSE RVI CEANDOURRE SUL T SRE  F L E CTOURDAI L YE F F ORT !

1 22 GROUPS ATT E NDE D

1 7 , 593 PASSE NGE RS

103, 1 5 1 E XCURSI ONS SOL D

En v i r on me n t al e du c at i onpr ogr am

WORL D WAT E RDAY Wor l dWat erDayi son22Mar c hev er yyear . I t i san an n u alUn i t e dNat i on sObs e r v an c e ,s t ar t e di n1 993, t h at c e l e br at e swat erandr ai s esawar enes soft he2 bi l l i onpeopl ec ur r ent l yl i vi ngwi t hout ac c es st os af e wat er .Ac or ef oc u sofWor l dWat e rDayi st oi n s pi r e ac t i ont owar dsSu s t ai n abl eDe v e l opme n t Goal ( SDG)6: wat e ran ds an i t at i onf oral l by2030. Al t h ou ghou rpl an e ti smai n l yc ompos e dofwat e r ,t he per c ent agesav ai l abl ef orhumanc ons umpt i onar e mi ni mal .Weon l yh av e2. 5%off r e s hwat e r ,h owe v e r , al l f r e s hwat e ri sav ai l abl ef orh u manc on s u mpt i on . On l y0. 007%of t h ewor l d' swat e ri sav ai l abl ef orh u man c on s u mpt i on ,h owe v e r ,t h i samou n t i sde c r e as i n gdu et o pol l u t i on . Wat e ri sav e r yi mpor t an t r e s ou r c et h at i spr e s e n t i nou rdai l yl i v e sdi r e c t l yori n di r e c t l y . Wat e ri sav ai l abl ei nou rr ou t i n eac t i v i t i e ss u c hash y dr at i on ,c ook i n g,c l e an i n g,e t c .Howe v e r ,i ti sn ott h eon l y wayi nwh i c hweh av ec on t ac t wi t hi t ,al ar gepar t of t h e pr odu c t sweu s er e qu i r ewat e rf ort h e i rpr e par at i on , s omeof t h e mu s emor ewat e rt h anot h e r s . Ac l earexampl ei st het ext i l ei ndus t r y,i nor de rt o mak eapai rofj e an s ,8, 000l i t er sofwat erar er equi r ed.Al s oi nt hef oodi ndus t r y,l ar geamou n t sof wat e rar er e qu i r e d, f ore x ampl e , t opr odu c eh al f abu t t e r r equi r es2, 700l i t er sofwat er ,ah ambu r ge rr e qu i r e s 2, 400l i t e r sof wat e r , t opr odu c eapot of c of f e er e qu i r e s 840l i t e r sof wat e r . I ti sal s oi mpor t an tt obeawar eoft h epr odu c t swe c on s u met os av ewat e r ,v e r i f yt h att h e yh av es e al si n di c at i n gt h att h e ywe r emades u s t ai n abl y ,i nt h ec as eof c l ot h i n gwec anal s oc h oos et opu r c h as es e c on dh an d gar me n t s .

Remember t hat s mal l ac t i ons ac hi evebi gc hanges .

En v i r on me n t al e du c at i onpr ogr am

22mar c h

WORL D WAT E RDAY

He al t han dwe l l n e s s

T I PSON HE AL T HYL I VI NG F ORWOME N T h e r e ar e way st h atwomen c an mai nt ai na heal t hyl i f es t yl et h ath aspr ov e ne f f e c t i v et i me an dt i meagai n

T ake5f oundat i onals uppl ement s

Mu l t i v i t ami n /mi n e r al ,ﬁ s hoi l s ,magn e s i u m, pr obi ot i c s ,v i t ami nD.

Spend20mi nut eseat i ng/eat s l owl y Eatt o80% f ul l ,don’ ts t uf fyour s el f Eatqual i t yf oodasmuc has pos s i bl e Cl e an ,n on pr oc e s s e dwh ol ef oods ;or gan i c f r u i t san dv e ge t abl e s ,me at ,an ddai r y .

E xer c i s e

T h eamou n t an dt y peof e x e r c i s ewi l l de pe n d onage ,ﬁ t n e s sl e v e l ,e x pe r i e n c e ,an dov e r al lh e al t h .T h e mos ti mpor t an tt h i n gf or wome ni ss t r e n gt ht r ai n i n gt omak es u r et h e r e i ss t r e n gt hwor ki ny ou r r ou t i n e .St r e n gt ht r ai n i n gh asbe e ns h ownr e pe at e dl yi ns t u di e st o h e l pwi t hh or mon eu t i l i z at i on , s ot h i si se s pe c i al l yi mpor t an tf orwome ngoi n gt h r ou gh an yh or mon al s h i f t .

Pay at t ent i on t o how you f eel af t erc er t ai nf oods

L ooki n t oe l i mi n at i n gc e r t ai nt y pe sof f oods t h at bot h e ry ou .

He al t han dwe l l n e s s

Manages t r es s

T h e r ear eman yway st oappr oac ht h i s :me di t at i on ,br e at h i n g,t al kt h e r apy ,e x e r c i s e , n at u r et h e r apy ; ﬁ n di n gwh at wor k sf ory oui s mos t i mpor t an t .

Sl eep!

T h i si st h ef ou n dat i onf oral mos te v e r y t h i n g. E v e r y on e ’ ss l e e pn e e dsar eal i t t l edi f f e r e n t , bu t mos t wome nn e e dbe t we e n78h ou r sof s l e e pe ac hn i gh t t of u n c t i onopt i mal l y .Sl e e p c anbeac h al l e n gi n gi s s u ef orman ywome n .

Rel at i ons hi ps

T h ec on n e c t i onweh av et oot h e r si sani mpor t an tpi e c eofou rov e r al lh e al t h .F ami l y , f r i e n ds ,c owor k e r s …t h e yar eal li mpor t an t an dde s e r v eou rat t e n t i on .I fy ouar es t r u ggl i n gwi t hape r s on /r e l at i on s h i p,t h e r ear e way st o appr oac hi tpos i t i v e l yan di na h e al t h yman n e r .

Pr ac t i c es el f c ar e

T h i sdoe s n ’ th av et obec ompl i c at e dore x pe n s i v e . Se l f c ar ec anbe ass i mpl e as t ak i n gawar mbat hwi t hE ps oms al t sbe f or e be d.I t c anme anbl oc k i n gy ou rs c h e du l ef or 10mi n u t e se ac hdayt oc l os ey ou re y e s ,l i e downan dbr e at h e .Wome nar ev e r y goodat pu t t i n got h e r s ’ n e e dsah e ad of t h e i rown ,bu t weal l k n owt h at t ak i n gc ar eofou r s e l v e sc ango al on gwayi nou rc ar i n gf or ot h e r s .

We l l n e s sat wor k

7SKI L L SF ORT HEF UT URE ADAP T ABI L I T Y Wec an ’ tde n yi t ,af t e ral lwe ’ v ebe e nt h r ou gh Ok ,i t ’ si mpor t an t t obeadapt abl e ,u n de r s t ood. i nt h el as t c ou pl ey e ar s ,ou rr e al i t yi sc h an gi n g Bu t h owamIs u ppos e dt odoi t ?We l l ,t os t ar t , dr as t i c al l y ,wh i c hf or c eu st oc h an gewi t hi t .y oun e e dt ok n owt h at byn at u r ey ou ’ r eal r e ady T h at ’ swh yi nas e r i e sof ar t i c l e swewan t t ot al k anadapt abl epe r s on .Y ou ’ v ebe e nadapt i n g t oy ouabou t 7di f f e r e n t s k i l l st h at e x pe r t s ,s u c h y ou rwh ol el i f e ,wh e t h e rt os c h ool ,wor k ,or asau t h or E mmaSu eP r i n c e , be l i e v et obek e yt o f ami l yc h an ge s . Howe v e r , l i k eal l s k i l l s , y ouc an bes u c c e s s f u l i nane v e rs on e ar e rf u t u r e . wor konde v e l opi n gt h en at i v eadapt abi l i t yt h at y oual r e adyh av et omax i mi z ey ou rs t r e n gt h s . T odos o,h e r ey ouh av e10s t e pst h atc ou l d I nt h i sar t i c l ewe ’ l l t al kabou tpe r h apst h emos th e l py ouac h i e v et h i s : i mpor t an tofal l ,adapt abi l i t yi t s e l f .Me an i n g, t h eabi l i t yt ot ak ec h an ge soc c u r r i n gar ou n du s .Openyourmi nd: an dmak i n gt h ebe s toft h e m.Nowmor et h an 1 nmi n dal l owsf r e s hi de ast ofl ow, br e ak s e v e ri ti si mpor t an tt obefl e x i bl e ,adapt abl e , Anope pl i mi t i n gbe l i e f san dfi n dsn e woppor t u n i t i e s . an dagi l e , t oh av epl e n t yr e s ou r c e san dac r e a- u e e pas k i n gqu e s t i on san dc h al l e n gey ou rown t i v i t yt h at l e t sy our e ac t e f f e c t i v e l yt oc h al l e n ge s k s u mpt i on s . Bec u r i ou san dfi n dou t asmu c has an ds e i z en e woppor t u n i t i e s .Be i n gadapt abl e as ouc anabou tat opi cori s s u e .De l i be r at e l y me an st h aty ou ’ l lbemu c hmor ec apabl eof y n gagewi t hdi v e r s ev i e wpoi n t san dope ny ou r h an dl i n gu n c e r t ai n t yan dt ak eonr i s k swi t h ou te s e l ft oot h e rway soft h i n k i n gan dl ook i n gat f e e l i n gs ov u l n e r abl e . t h i n gs .

We l l n e s sat wor k

2.St i c katt hi ngs

7 .F l ext hos emus c l es :

Be i n gabl et os t i c kat t h i n gsi su n de r pi n n e dbya s e n s eofs e l f di r e c t i onorf r e ewi l l .T h i sc r e at e s r obu s t n e s san dadapt abi l i t yasy ouwi l l bemor e abl et ode alwi t hc h an ge .Don ’ tgi v eu p!Bu t DOv ar yy ou r appr oac han dt r ydi f f e r e n t t h i n gs . Ke e pl e ar n i n gan dgr owi n g.

T h i si sabou t de l i be r at e l yc ogn i t i v e( u s i n gdi f f e r e n tt h i n k i n gs t r at e gi e s ) ,e mot i on al( v ar y i n g y ou rappr oac ht oe mot i on als i t u at i on s )an d c h oos i n gdi s pos i t i on al( opt i mi s t i cy e tr e al i s t i c ) ﬂ e x i bi l i t y .Wh e ny oudot h i s ,y ou ’ l l bec h al l e n gi n gy ou r s e l f t ot h i n kan dac t di f f e r e n t l y .

3.T r avel mor e:

8.Adoptac andoat t i t ude:

T r av e l br oade n sy ou r h or i z on s , ope n sy ouu pt o n e wway sofl i v i n gan dwor k i n g.I tdoe s n ’ tn e c e s s ar i l yh av et obet oe x ot i cf or e i gnc l i me s e i t h e r ! E x pl or eadi f f e r e n t r ou t et owor k , ﬁ n dou t mor eabou ty ou rs u r r ou n di n gsormov et oa di f f e r e n t c i t y .

Ch an gey ou rt h i n k i n gf r omn ot oay e s . Dot h i s t odaywi t ht h ev e r yn e x t t h i n gy ou ’ r ef ac e dwi t h . I t ’ ss oe as yt ode f au l tt owh ys ome t h i n gwon ’ t wor korwh ywes h ou l dn ’ tdos ome t h i n g.Ge t be t t e rat s ay i n gy e swh e ny oumi gh t s ayn o.

4.Bewi l l i ngt ol ear n:

9.Getc r eat i veatpr obl em s ol vi ng:

Ne v e r s t opl e ar n i n g, wh e t h e r t h at bean e ws k i l l orl e ar n i n gan e wwayt odot h i n gst h at y ouar e al r e adyc omf or t abl ewi t h . L e ar n i n gi son eof t h e f ac e t sof we l l be i n g, s oy ou ’ l l f e e l be t t e rt oopl u s y ou ’ l l bu i l dc on ﬁ de n c e , c ompe t e n c e , an dﬂ e x i bi l i t y .

5.L i vewi t hdi s c omf or t :

L ookf oroppor t u n i t i e st ot r yn e wt h i n gst h at wi l l k e e py oul e ar n i n g: or de rs ome t h i n gdi f f e r e n t i n y ou rf av or i t er e s t au r an t ,s t ar tani n i t i at i v ei n y ou rc ommu n i t y ,t ak eonn e wc h al l e n ge sat wor k . Ge t y ou r s e l f i n t ot h es t r e t c hz on ewh i c hi s wh e r ey ougr ow an dl e ar nbu tal s owh e r ei t f e e l ss l i gh t l ys c ar y .

P e opl ewh oar eabl et oc omeu pwi t hs ol u t i on s t oapr obl e mar ebe t t e rabl et oc opewi t hpr obl e mst h ant h os ewh oc an ’ t .Ge ts ol u t i on s f oc u s e dr at h e rt h ant h i n k i n gon l yofwh ati s n ’ t pos s i bl e .L e tgoofpe r f e c tan dl ookatl ot sof di f f e r e n t i de as .

10.Adoptas ur vi vorat t i t ude:

R e f u s et os e ey ou r s e l fasav i c t i mi nan ys i t u at i on .Y ouar e n ’ t an dy oual way sh av eac h oi c e ofh owt or e s pon dan dac t ,n omat t e rwh at t h e c i r c u ms t an c e san dn omat t e rwh at t h ec h an ge s ar et h at y oumaybef ac i n g.

r ac t i c eon e ,af e w oral loft h e s es t e psan d P y ou ’ l l ﬁ n dy ou r s e l f mor ean dmor eadapt abl et o al l c h an ge si ny ou rl i f e ,be i n gabl et ot u r nt h e m 6.I mpr ovi s e: i n t oanoppor t u n i t ye v e nwh e nt h e ywe r eu n e x P r ac t i c e be i n gs pon t an e ou s – ac c e ptt h at pe c t e d.L ookf or war dt on e x tmon t h ’ si s s u et o l as t mi n u t ei n v i t at i on ,c h an gey ou rwe e k e n d l e ar nabou tan ot h e roft h e7k e ys k i l l sf ort h e pl an s ,don ’ tov e rt h i n k ,ors e c on dgu e s sy ou r - f u t u r e . s e l f .I mpr ov i s i n gal s ome an st r u s t i n gy ou r s e l f , y ou ri n t u i t i on ,an dy ou rabi l i t yt os u c c e e d.

KUDOS

KUDOS MARCELL EWI S J AMAI CACL I E NT

ODANECL ARKE

He l l o, ak i n gt h et i meou twh i l ewai t i n gonmyﬂ i gh t Iamt bac kt oAt l an t at or ec ogni z eanAms t arempl oyeebyt henameofOdaneCl ar ke.E v e n t h ou ghIdi dn ot r e s e r v et r an s por t at i onwi t hh i m,h e we n t abov ean dbe y on dt ogi v eu si n f or mat i onan d t ooku st owh e r ewen e e de dt ogo.Hewasv e r y we l c omi n gan dh e l pf u l t h at I wi l l gl adl ybookal l my f u t u r et r i pswi t hAms t ar . I t wasv e r yr e f r e s h i n gt or e c e i v et h i sl e v e lofs e r v i c ei nt oday ' sc l i mat ean di s de ﬁ n i t e l yar e pu t at i onboos t f ory ou rc ompan y . T hank you f ormaki ng t hi s young man a memberofyourt eam.

ROBERTT AVERAS

BEL MARI EDELCARPI O

HUMAN RE SOURCE SMANAGE R AMS T AR,DOMI NI CAN RE P UBL I C ANDJ AMAI CA L UI SF ERMÍ N

Rober tT av er as ,L ui sF er mí n,Davi d Romer o andt heent i r eoper at i onst eam i nv ol v edi nt h e be ac hbodygr ou pwh o,t oge t h e rwi t ht h eh ot e l , h av ev al u e dt h ee x c e l l e n tpe r f or man c eofou rDR ope r at i on st e am. T hankyou! !

DAVI DROMERO

KUDOS

YUKARIBENT ON J AMAI CACL I E NT

Ams t arwass oh e l pf u ldu r i n gmys t ayi nMon t e go Bay .Iappr ec i at eT ani es ha( It h i n kIs pe l l e di t wr on g)whohel pedusal otatbr eat hl es s ,you guyswer egr eat ! ! !

J AMAI CACL I E NT

T ANESHAT HORPE

GoAms t arors t ayHome! ! ! ! or mal l yn oton et owr i t ear e v i e w,h owe v e rt h eAms t ar I ' mn T e amt h at t ookc ar eofmyf r i e n dan dIdu et oar e c e n t fl i gh t c an c e l l at i onde s e r v ef ar mor et h anou r gr ac i ou st h an ky ou . I n c i r c u ms t an c e ss u c hast h e s e ,c an c e l l e d,fl i gh t ,n ofl i gh t sou t , n oh ot e l book e d,n ot r an s por t at i onIc angof r om0t oKar e n i nt h ebl i n kofane y e .Bu tn o,t h i st i me .Wewe r ewe l l t ak e n c ar eoff r om t h emi n u t ewear r i v e datt h eai r por tu n t i lwe c l e ar e dc u s t omst h ef ol l owi n gday . Ourai r por tRepr es ent at i v eKer r yAnnHami l t on,went abov eandbeyondt ohel pus ,goi n gc ou n t e rt oc ou n t e r u n t i l weman age dt obookafl i gh t h ome . Sh egot u ss af e l yon t h ebu swewe r ebe i n gs h u t t l e dont oou r ac c ommodat i on sf or t h en i gh t an das s u r e du ss h ewou l dbei nt ou c h . L at e r t h at e v e n i n gs h ef ol l owe du pt omak es u r ewewe r ec h e c k e di nan d wou l dh av eapr i v at ec arc ou r t e s yof Ams t arwai t i n gf oru si n t h emor n i n g.T h en e x tmor n i n g,wegotar e mi n de rc al lf r om an ot h e ras s oc i at ean dwe r et h e nme t pr ompt l yat t h ef r on t t o r e t u r nt ot h eai r por t . I ' ms os or r y , I di dn ' t ge t t h edr i v e r sn ame , bu t awe s omeaswe l l ! !

KERRY ANNHAMI L T ON

Wedi dn' tac ompl et es t opandournextAms t arAngel , OdaneCl ar kwaswai t i ngc ur bs i de.Hee s c or t e du st o Cov i dT e s t i n g,t ot h ef r on toft h e500pe r s onde e pai r l i n e c h e c ki nl i n ean dt h e nt oCu s t oms .Af t e rwai t i n gi nt h eCu s t omsl i n ef orabou t10mi n u t e s ,h epu l l e du sas i dean dman age dt oge t u st ot h ef r on t of t h at l i n easwe l l , s par i n gu sf r om an ot h e rpai n f u l l yl on gl i n e . T hankyoui snotenough! ! Al lIc ans aype opl e ,i si fy ou rbook i n gt r an s por t at i on ,GO Ams t ar . T h e s epe opl eh av ey ou rbac kan dwon ’ t di s appoi n t .

3 1

KUDOS

J AMAI CACL I E NT Wes t ay e dat RI UMon t e goBayan dmet Sher ei s h Cowanwhohel pedusbookourexc ur s i ons . ShewasE XCE L L E NTands oF RI E NDL Y.We( 6 h i ghs c h ool f r i e n dsc e l e br at i n gou r60t hbi r t h day s ) h adn oi s s u e sonou rt r i pan dSh e r e i s ht ookc ar eof al l ou rt r an s por t at i onn e e ds .E ac hdays h es awu s , s h egr e e t e du swi t hac h e e r yh e l l oan dmades u r e weh adal l wen e e de d.

SHEREI SHCOWAN

Hi ghl yr ec ommendAms t arandSher ei s h!

J AMAI CACL I E NT Ker es haSt ephens onaswel l ast heot herr epr es ent at i v esofAms t arwer ev er y hel pf ulan d k n owl e dge abl emak i n gt h ee x pe r i e n c egr e at . KERESHAST EPHENSON

J AMAI CACL I E NT Ams t art ookc ar eofev er yt hi ng. Ou rr e t u r nﬂ i gh t wasde l ay e dby3h ou r s , an dbyt h et i mewear r i v e d att h eai r por t ,i twasde l ay e dby6h ou r s .Wede c i de dt os t ayf oran ot h e rday . Be f or ewee v e nr e al i z e dwec ou l dc on t ac tAms t ar ,wef ou n dah ot e l c l os et ot h eai r por t .Soonwef ou n dou rAms t arr e pr e s e n t at i v e .Sh ef ou n du sa r i det ot h eh ot e l , wat c h e dou rl u ggagewh i l ewewe r ebr ou gh t t h e r e . T h et ax idr i v e rt h e nr e t u r n e df orou rl u ggagean d br ou gh t i t t ou s . Sh eal s oar r an ge df ort h es amet ax i dr i v e rt or e t u r ni nt h emor n i n gan ddot h es ame . Ker r i Anni sal i f es av er !Rec ommendAms t ar 1 00%.

J AMAI CACL I E NT F r oms t ar tt oﬁ n i s h =pe r f e c t !Wear r i v eal i t t l ee ar l y an dt h eAms t arc r e wde c i de dt on ot mak euwai t on t h eot h e rpl an e ,s owef ort r an s f e r r e de ar l y . 32

KUDOS

Sher ei s hwasamaz i ng.Sh eme t wi t hu se ar l y ,weh av e n ’ t de c i de dwh at wewan t e dt odo y e t ,bu t we n t ov e ropt i on san dt ol du swh at wen e e de dt ok n ow. Weh adas k e dh e rabou t a 4pac k ageopt i on ,an ds h es ai dof c ou r s e . Bu t wewe r e n ’ t e n t i r e l ys u r ey e t . Wewe n t bac kt o h e rT u e s day . Sh er e me mbe r e de x ac t l ywh owewe r ean de x ac t l ywh at wewe r el ook i n gi n t o. Ou re x c u r s i onwasonWe dn e s day( s h es wi t c h e dpr ope r t i e s )onF r i daywewe r ec omi n gbac k f r oms h oppi n gac r os st h es t r e e t ,s h ewasl e av i n g,s h es t oppe dr ol l e ddownh e rwi n dowan d as k e dh owou rdaywe n t an das k e dwh e r et h eot h e rc ou pl ewas . Sh er e me mbe r e d!be i n gi n c u s t ome rs e r v i c ean ds e e i n gat onofpe opl ee v e r yday ,t h i si samaz i n g,s h ei samaz i n gan d c ar e sabou t e v e r y on es h ee n c ou n t e r s ,an dy ouc ans e ei t t h r ou ghh e rs mi l e !A++.

GI USEPPECASUL L I Iwan tt os e n das pe c i al Ku dof orou rpar t n e r s :Beni t o,Mi t c h andVer oni c a.T hei runpr ec edent eddedi c at i onandav ai l abi l i t yhav emadei tpos s i bl ef ort hec hangeofof ﬁc esi n Pl ayadel Car ment obec ar r i e dou t i nat i me l yman n e r de s pi t e t h es h or tt i meav ai l abl ef ort h emov ean dwi t h ou taf f e c t i n gi t s ope r at i onat al l . Of ﬁc eofwhi c hwear eal l pr oudaswel l as t heexc el l entwor kc ar r i edoutbyt hem3i npar t i c ul ar .

2022GL OBALE NGAGE MNETSURVE Y R e me mbe rt opar t i c i pat ef r omApr i l 25t oMay06

Youropi ni oni si mpor t ant !

Wewantt ohearyou,s har eyouri nf or mat i onwi t husvi aemai l t o:

l t h e u r e l @u n l i mi t e dv c . c om